Lyft Corporate Office - Corporate Office HQ

Lyft Corporate Office

How would you rate your experience with Lyft ?

[Total: 83    Average: 2.1/5]

Lyft Corporate Office Address

Lyft, Inc.
185 Berry Street Suite 5000
San Francisco, California 94107

Contact Lyft

Phone Number: (855) 865-9553
Fax Number: (866) 292-2713
Email: Email Lyft

Lyft Facts

Founder: Logan Green & John Zimmer
Date Founded: June, 2012
Founding Location: Santa Barbara, California
Number of Employees: 1600

Lyft Executives

CEO: Logan Green
CFO: John Zimmer
COO: Travis VanderZanden

Lyft History


lyft 1

Lyft was founded in 2012 by Logan Green and John Zimmerman. These business partners already owned Zimride but wanted to make a division that dealt with shorter ride sharing. Lyft is peer to peer ride-sharing company that connects those who have transportation with those who need a ride.  lyft 2

Lyft work by having clients set up profiles, which are linked to a funding source, such as bank account or PayPal. Once the ride is marked as completed, payment is sent. Both drivers and those looking for a ride can rate each other using a 5-star system as feedback. All drivers receive background checks and in-person interviews with other Lyft drivers. Although each driver carries their own insurance, Lyft also carries a $1 million policy on each driver.  lyft 5

Lyft requires customers use their smartphone app for rides. There are 5 different types of rides customers can choose from:

  • Lyft Line-  is the cheapest option and will match passengers with other riders if they are going in the same direction. This service is not yet available in all cities.
  • Lyft – the basic and most popular option
  • Lyft Plus –  matches passengers with a six-seater car
  • Lyft Premier – matches passengers with a premium ride with seating for four
  • Lyft Lux – matches passengers in a luxury vehicle, such as a Range Rover SUV and Lyft’s highest-rated drivers

lyft 6

The company had $800 million in revenue in 2015. In early 2016, General Motors and Lyft announced that they planned on launching a fleet of self-driving taxis within 1 year.

In June 2019, Lyft donated $150,000 in rides to immigration groups through the remainder of 2019. This includes the group Raices, a non-profit group that provides legal services to immigrants. The company will also match rider donations to Raices.

In March of 2018, the company announced that it was teaming up with electronic health records company Allscripts to create a platform allowing healthcare providers to arrange rides for patients who lack transportation to appointments. This new arrangement would be available to 2,500 hospitals, 180,000 physicians, and approximately 7 million patients.

lyft 4

Lyft FAQs

Question 1: What is the phone number for Lyft ?
Answer 1: The phone number for Lyft is (855) 865-9553.

Question 2: Who is the CEO of Lyft ?
Answer 2: The CEO of Lyft is Logan Green.

Question 3: Who founded Lyft ?
Answer 3: Lyft was founded by Logan Green & John Zimmer in June, 2012.

{ 90 comments… read them below or add one }

Reggie August 22, 2019 at 11:45 am

I was a Lyft driver until yesterday when my account was deactivated because of a fraudulent complaint. Upon speaking with someone I was told that a passenger said that I said her legs were pretty. She also said that I touched her several times during a 1.5 mile ride. This lady was telling me that she had no money and could barely feed her son since she had just lost her job and her and her son were staying in a halfway home. Upon her exiting my vehicle she asked for my number and could I pick her back up. I gave her my number and I never asked or got hers. She immediately texted me that she had left her cigarettes inside my vehicle. I texted her back asking if she needed me to bring them back now she responded no she will wait until I pick her back up.about 1 hour later I picked her back up not on Lyft Platform and she asked me to take her to a liquor store. I did matter of fact 3 of them.. I then took her home. And she asked me to wait on her so she can take her groceries in and she left her bottle of liquor in my vehicle because she couldn’t take it inside. I waited about 5 mins cut my Lyft on and left. I told Lyft all and yes I denied touching or making any comments toward her legs. I guess that was not good enough.. I’m a retired police officer of 20 years and if I made it 20 plus years policing I’m sure I no how to conduct myself driving women and men around.i feel a person is innocent until proving guilty and this woman had no proof of the lies she told.. Lyft does not have its drivers best interest.. I am going to take this further to protect other drivers… Uber will now get my service.. I have a 5.0 rating over 1200 rides and this happen.. WOW


Robert August 11, 2019 at 5:44 pm

Why doesn’t Lyft send a confirmation email when you schedule a ride?
Their app and website leave a lot to be desired. Not user friendly.
Had to find this site to hopefully get through to these people who
seem to be hiding. So annoying. Get it together folks.


R. Scott July 16, 2019 at 1:33 pm

I don’t know lyft is so impersonal that someone cant call and speak to me. At 443-506XXXX


R. Scott July 16, 2019 at 1:24 pm

Lyft denied me employment due to a pending charge on my record in which my idenity was stolen I am a student and the flexible hours that lyft could have provide would have been ideal to my successful of my career.


Donna Kublin July 4, 2019 at 9:18 am

We totally disagree with your policy communicated under the heading “Taking a Stand”

Please help enforce the laws of the United States and not encourage the idea of open borders. It is illegal, and not what our country was founded upon. No borders, no country, and no laws that permit businesses like yours to succeed, would result.

Those who promote the notion that the United States is an idea and not a geography are misinformed and don’t know the founding history. Those who encourage illegal entry into the United States are ignoring laws decided through a democratic process that people for centuries have died to protect.


Randy M. June 27, 2019 at 3:02 pm

I’m a driver with Lyft up until yesterday, I found them to be a great company especially to their employees. Apparently,,, since they have recently joined the NYSE they seem to not care anymore about their employees & money like everything drives them. My dispute was that I drove a person that just came from a Memorial in Boca Raton to her original drop off in Ft. Lauderdale, that place was closed, she then ask if I could drive her to her hotel in Miami Beach it had been raining and clearly grieving and I obliged. Lyft has always paid for the additional mileage accumulated. Apparently this has changed, they have refused to pay me for the whole trip which included time of 4hrs (down & back) to make just $22.00 add in gas – $5.00 (a bargain caused I have a Hybrid) = $17.00 dollars divided into 4 hours = $4.25 hr. You would think someone who has great ratings and plenty of wonderful comments, they would at least compromise and pay me half (around $10.00). But know, loyalty is no more, so your mindset has to change, sadly.


Heidi July 15, 2019 at 11:44 am

How many times have Lyft conducted a background check on you? And did they in the meantime stop you from going on line, while they did the background? They did with me!


Bud Whittle June 6, 2019 at 2:38 pm

I am the fleet manager for my company and had one of my trucks hit by a Lyft driver. I want to know why I cant get a number to call to discuss the issue and resolve the claim. I don’t think having a recorded business line that hangs up on customers is appropriate.


Lauren May 28, 2019 at 9:22 am

I am disabled and the Lyft driver drove over my foot in a rush to leave and when I screamed that he drove over my foot he backed up onto the top of my toes, I had to yell you are on my foot. The medical facility I was going to tried to contact Lyft as well as I have to no avail. This treatment is disgusting, Now I cant wear sandals or heels, the toes are black. The last person I spoke with said they would call back the next morning.. that was three weeks ago!!!


Peggy Loflin May 28, 2019 at 7:31 pm

I had a problem with LYFT, who claims to have no physical address for corrspondence, so I was doing my own digging, of course. That is horrible. This company is turning out to be a big, unethical, irresponsible blob. I think you should do a

I am so sorry for your experience. It dwarfs ours.


Tammy Robinson May 29, 2019 at 2:24 pm

The address and phone number are in our listing.


Ronnie May 20, 2019 at 4:31 pm

Express Drive. I had to service car after only 3 days id say less then 150 miles. I was frustrated when I went in but I didnt yell at anybody. They accused me of being verbally abusive to employees. Lyft, Hertz, and PepBoys. Lie, I have audio and video recording. They didn’t want to hear anything. Security guard confronted me face to face and threatend me multiple times. Turned car in when I was trying to get corp # from Lyft rep the Security decided to take the seat from under me. He got in my face again and hit my hand to knock phone out my hand. The shop manager says now I got to go. Refused to give me name of Security.


Misc April 30, 2019 at 8:45 pm

LYFT IS A RIP OFF! 7 hours driving 9 rides $46 Damn forgot gas cost $40 I’ve made $6 after driving 7 hours Express Drivers make less than minimum wage. Express Drive Drivers dont get caught 40 miles away from home at the end of your day..Lyft is charging for miles outside of ride requests.
So if your low on gas and your 15 miles away from home and you’ve already driven for 12 hrs… you will be charged for used miles outside of requested rides miles you use to get home. This is unfair to the driver. Not to mention that because the driver has an express drive vehicle, the driver is paid less for the rides..The driver can drive 12 hours receive 20 request and only accumalate $60.
Lyft needs too have a class action lawsuit against them. Drivers are not being treated well.


Michael April 19, 2019 at 8:43 am

Beware of Lyft
Drivers can make fraudulent claims for damage with no due process for the passenger. Recent ride driver had issue with her car and following ride submitted a claim I caused a damaging scratch to her vehicle. It never happened! Pictures submitted show damage caused by a gouging two movement scratch.
Driver submitted a fee to Lyft for 183. and they passed it along to my credit card. Lyft will not explain how the driver states I allegedly caused the damage. There is no way to speak to anyone to gather info or plead your case. Horrible service and no customer service. Use UBER!


Samantha March 23, 2019 at 1:29 pm

Good afternoon, I have a problem that needs to be resolved. My fiancé was driving lyft and he stop driving last week. He returned the car last Sunday March 16th to the Hertz location in Villa Park, IL. The lady that works there, not sure of her name was well aware that the car was returned. My fiancé then received a call from Lyft customer service on Wednesday saying that he did not return the car and that they would taking a fee out. My fiancé advised them that he no longer had the car and to not take any money out of his account. Will an hour a go, he checks his account and wouldn’t you know it, the money is taken out and of course it’s a Saturday and we can’t call hertz because they are closed and apparently you can’t get ahold of someone with lyft customer service. How can this issue be resolved? I understand due to privacy(which twitter just responded with 10mins ago) you can not discuss his account but will be sending an email to the vp and ceo of lyft.


Peggy Loflin May 28, 2019 at 7:33 pm



Melynda McLandsborough March 17, 2019 at 6:54 pm

Rode today from Louisville airport to my house. 99.9% sure I left my laptop bag in back seat. Contacted driver and he stated he didn’t find anything and the people who rode after me probably took it.


karise smith March 7, 2019 at 12:43 pm



John Michael Klos February 10, 2019 at 1:57 pm


The account holder is my Mother. How do you intend to speak with her? The best would be by voice.
This is process is now on the verge of getting rather complicated. Let me see if I can get some order to this.
At 11:00pm I, John Klos, requested a ride on Lyft. As my phone is not working, I had to use my Mothers, Mardge Klos, phone to request ride. After several attempts to use my account on her phone that already had an account set up on, the request came under her name. The call went out and was picked up by Latony and that he would be driving a black C-Class Mercedes. Time to pick up approximately 14 minutes.
At 11:35pm I was picked up by Latony in a brown late model Acura.
After making one unscheduled stop, that was on the way, I was returned home approximately 1:00am.
Upon entering the house and waiting for Latony to close out the ride so that I may enter my tip and comments I noticed the cell phone was not with me. It was with me the entire time and even when I left the vehicle the phone remained in the car. I immediately called the phone knowing that Latony could not have gotten far and that he would hear it ring. I kept that up for most of the night.
The receipt for the trip came to mmklos37@ (My Mothers email) 48 hours later totaling $54.95. By then I had been in contact with customer service to try to expedite the return of the phone (the email conversations with jmklos@ The reason was we where unable to verify her account or log in because the application is attached to the phone that was left in the car.
In short, neither you nor I have been able to contact Latony and we will begin legal proceedings against the driver for theft using your guidelines and making sure the authorities have the proper means to request information. I am also asking that the fare, $54.95, be refunded to the credit card it was charged too.
As I said, this issue will be resolved tomorrow and I will expect to see a refund on the charge card soon.
I and Mardge are available for contact at (904) 298-XXXX or via my email. The phone was a gift for Christmas and I am beside myself that I left it behind. None the less, Latony should have returned it.
Any further questions, please contact me after 10am and before 11pm.

Dear Sir,
First I would like to address the bill I received for $15.00 for Lost and Found. My understanding was that charge would only occur when the phone was returned either personally or via a Lyft Hub. THIS IS UNACCEPTABLE!
Second, you are telling me that you will NOT refund the cost of the ride, that for all intensive purposes was not a valid ride from the beginning, starting with the driver not using the car he indicated, substituting a Mercedes with an Acura, ENDING WITH THE THEFT of my personal property.
A warrant and subsequent prosecution will be issued for Latony and if necessary a civil suite against Lyft.
The loss of that phone not only has inconvenienced my Mother and myself. Unable to afford another phone at this time, I would think for the reputation of Lyft, your company would stand behind this issue with a simple refund of an invalid, unprofessional and in violation of the safety policies you ensure your riders.
I AM OUTRAGED! You also have indicated that you CAN NOT make outbound calls? OR is it you WILL NOT?! This hiding behind the guise of bot responses and electronic correspondence shows a lack of concern by Lyft for the safety of its riders and their property.
I will be reporting the $15.00 fee and the $54.95 fare, totally $69.95 as unauthorized and fraudulent activity on my behalf of Lyft, plus any legal fees inquired in the process.
This matter could and should have been resolved days ago, by simply admitting the theft and issuing a statement of apology to me and my Mother for the inconvenience and making sure that Latony no longer works for your company. Sub contracted or not, Lyft has the legal, moral and ethical responsibility for the safety of its passengers and their property.
Admittedly, Lyft has been there for my family in a time of need for medical reasons and for life essential transportation and to date only one or two other occurrences, dealing with driver personality and vehicle worthiness have occurred and where dealt with and shown my disdain through the rating and tipping process.
We are not wealthy people, my Mother is 76 and lives on her pension and social security. I am disable and have only a quickly dwindling medical savings account (drained after 35 years with AIDS) and social security. I once flew for United Airlines, as a Senior Flight Attendant, and have never known of a lost item fee being assessed and always for the inconvenience of the passenger, compensation for the lost time, which was usually the return of the fare was issued without delay.
I wait for a favorable response to avoid this unpleasant action that I am being forced to take. The charges have been reported to my bank. New cards are issued. AT&T has been notified and will be sent copies of the correspondences in order to expedite a possible replacement and consider any other further litigation. The Clay County Sheriffs office will be contacted upon sending the letter to begin the legal action against Latony.
This is regrettable but you have given me and my family no choice nor have offered any solutions to help in changing the actions I must take.
John Klos
Mardge Klos

CEO: Logan Green
CFO: John Zimmer
COO: Travis VanderZanden

Sent from Mail for Windows 10

From: Lyft Ride Receipt
Sent: Thursday, February 7, 2019 12:58 AM
To: mmklos37@
Subject: Your ride with Latony on February 5

Thanks for riding with Latony!
February 5, 2019 at 11:35 PM

Ride Details

Lyft fare (53.86mi, 82m 38s) $54.95


Pickup 11:35 PM

XXXX Camp Francis Johnson Rd, Lakeside, FL

Stop 12:13 AM

XXXX East Rd, Jacksonville, FL

Drop-off 12:57 AM

XXXX Tramore Pl, Lakeside, FL

This and every ride is carbon neutral

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Receipt #1233183050306874670
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© Lyft 2019
548 Market St., P.O. Box 68514
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John L January 21, 2019 at 10:48 am

Lyft cancelled the ride for my ailing mother after I left a message for the driver about her COPD and the oxygen tank. After he cancelled the ride I left another message about that it was a small oxygen tank and he would not hurt his car. I tried to call 4 times in one minute with the driver never answering once, I was thinking it was a bad connection as we live in the foothills but It seemed like he picked up and hung up on my final try so I go the message, no oxygen in my car.
LYFY refuses to respond after 8 days of trying.
I had to make a complaint to the ADA.
We tried to order another lyft right away but they disconnected the account.


Mauro Monteiro January 15, 2019 at 4:36 pm


I am a new Lyft driver trying to get started yet I’ve hit a wall. To enter my banking into the system info I was asked to enter a driver ID. I don’t know where I find that info. Please help. The Help page was completely useless for my need.

I am anxious to begin driving, Thank you for your help on this matter.


Daniel July 19, 2019 at 6:15 pm

Good luck getting any help as a new driver with any difficulty relating to the app.


Tinamarie Allen January 9, 2019 at 2:14 pm

On New Years Day 2019 my friend and I rode a Lyft from his house to mine. A couple of days later my friend gets an email saying that they have charged him $100 for damages with no pictures or proof of any damages..Under further questioning they tell us that it’s for vomit stains but still supply no proof and say that they are not refunding the money. This is absolutely ridicilous because neither one of us threw up in the driver’s car and the fact that they are charging my friend this fee without even supplying proof is shady and unethical..I ride Lyft often but will no longer be using this service and will make sure to spread the word about my experience using this garbage company


cavonna gipson December 31, 2018 at 2:42 pm



cavonna gipson December 31, 2018 at 2:37 pm

this company is full of s**t. I was charged 133.17 for service that I didn’t use. I don’t recommend this company to anyone. from this day on I will be using them anymore. Rachel is the name of the driver that used my credit card


Daisy Ruiz November 19, 2018 at 5:29 pm

Anyone who has been ripped off by Lyft please text me 484-513-XXXX. I’ve been ripped off twice from the sign on bonus and referred programs. I’m very upset and will not stop till everything is fixed and trust me they will payback cause I’m the wrong one they messed with. A lawsuit will be coming up but in order for this to go right I would like signatures from others to go through this lawsuit together. They have taken advantage of to many of us. P.I is doing his work and I have a recorded three way with rep repeating same answer as to my first problem. It’s as if they are trained to say the same thing. Once He have two different stories also in just 10minutes to my issue. Once I mentioned he was being recorded he got aggressive. So please get in Contact with me ASAP


cavonna gipson December 31, 2018 at 2:38 pm

do u have a number to speak with someone I was ripped off as well and they sd there is nothing that can be done


Daniel Curran October 29, 2018 at 6:14 pm

You charge me for the ride then another charge overnight from CA am in Idaho Boisewhy????


cavonna gipson December 31, 2018 at 2:39 pm

same here


John Geremia September 30, 2018 at 1:28 pm

I have never in my life driven under the influence of anything. Everyday I pick up people that smell like pot. Pot is legal in Las Vegas. Almost everyday I pick up people at dispensaries, This causes my auto to smell like pot on occasion. Also just driving around I have smelled pot. I spent $9,300 dollars on a car so I cold drive for Lyft. I also spent $200 on a Nevada contractor license. This accusation is unfounded and without due process. If it is not lifted I will seek legal counsel. I expect a reply NOW. I complained about the app not working right three time and this is retaliatory. Proof being in the last month my Reputation has increased from 4.50 to 4.95 after almost 700 rides., If somebody was not pleased with my service, why did my reputation rise and not fall?


Brian Houston September 1, 2018 at 1:33 am

am a DRIVER since July 2017, I have 1222 rides and have had a 5 star rating 99.9% of the time, have had a few incidents with your SAFETY and DAMAGE team which (ALL) in the past have ended up they ran me in circles and came up with excuses UNTIL I FINALLY AGREED and excepted their decision, (NOT THIS TIME), on August 25 2018 at 1:20 am I gave a VERY INTOXICATED passenger a ride home all the time he was very abusive to the interior of the (MY) 2017 HONDA ACCORD HYBRID TOURING, but when I reached his destination he got out of the car took 2 steps and (FELL BACK ONTO TO CAR SHAKING IT AND PUTTING MULTIPLE DENTS ON MY CAR 1 PROMINENT ONE NEXT TO THE PASSENGER SIDE REAR WINDOW AND MULTIPLE SMALLER ONES ON THE SAME SIDE REAR QUARTER PANEL).

Now I instantly contacted customer support and sent a picture of the VERY PROMINENT DENT NEAR THE REAR WINDOW and informed them that because of the color of my car and it being dark outside i could not get decent pictures of other dents, the next day I received a e-mail stating that they would be putting $150 dollars in my account for repairs (WHICH THEY DID) BUT, I reply instantly that the amount they sent was not enough, so hence the back and forth e-mails started, the last support person I received a e-mail from on the 26th or 27th was from a (KNARF) yes that was the persons name in which he informed me he would turn it over to A LYFT CLAIM ADJUSTER and all future communication would be with them..

Now since that last reply from KNARF I have sent 3 more replies and 2 threw the customer support portion threw the DRIVER APP, not getting ANY RESPONSE to any of them, I have talked to body shops and the repair cost would be 4 to 5 times more then a $150 and also talked to a insurance adjuster which that person told me UNDER LYFTS CONTRACT AGREEMENT WITH ME (LYFT) IS LEGALLY RESPONSIBLE FOR THE REPAIRS because it was caused by a passenger, NOW I have truly been trying to be civil about this because I enjoy my passengers esp. repeat passengers which are now friends and I take my position VERY SERIOUS esp. in regards to passenger SAFETY, HAPPINESS and all around enjoyment, BUT this is getting very frustrating, when I applied and was hired I was informed that LYFT THE COMPANY would take care of ALL THEIR CONTRACTED DRIVERS but right now rsp. With PAST experiences and NOW THIS RECENT ONE ON AUGUST 25, everything that was stated seems to be just empty words on LYFTS BEHALF, I am sincerely hoping someone from CORPORATE READS THIS AND REPLIES because customer and driver support seems to be just blowing this whole situation off AND I WILL NOT STOP UNTIL IT IS MADE RIGHT…..



Randall Scussel August 30, 2018 at 11:02 pm

Several weeks ago my Lyft account had been compromised and have had no resolution from emails sent to your customer service department. It is very frustrating dealing with your customer service and their apathetic response time. My request is simple:
I would like my account to be deleted completely from your database and a prompt response reflecting that my request has been completed. Based on the horrible customer service I have gotten when my account being compromised on your database I don’t wish to ever use your service again and I will make sure that I tell all my friends about your apathetic approach to a customers needs. Especially when their private financial information is compromised on your database.


G Cacioppo August 11, 2018 at 4:44 pm

I have requested repeatedly to be from emails from Lyft to be a driver. Please remove cacioppohome@ from any emails in the future requesting becoming a Lyft driver.


Rachel Sturm July 14, 2018 at 6:19 pm

I have used LYFT in several states and always had a pleasant experience. Not so today. I used the APP to request a ride. Driver never showed up. I attempted to call him=no answer. Yet I was charged the full price plus tax for not showing up. I was sitting in the Dunkin Donuts with a clear view into the parking lot. I also got up and went into the parking lot several times No one ever came It will be the most expensive money Lyft ever made. \I have always tipped well and left positive ratings for all my previous drivers. I am a disabled senior citizen . I am sharing my experience among the different diability advocacy groups in my community and drafting a proprasl to encourage the local taxi companies to provide discounts to disabled people. I expect to pay for what I purchase but not if I ever got the service.


Souleymane Niang-Dinkins June 13, 2018 at 11:05 am

Hello, I would like to speak with someone in your marketing department about a business opportunity that could easily help Lyft increase their revenue significantly. This opportunity costs your company absolutely nothing, but will generate significate revenue growth. Who can I talk to about this? I only need an email.


Michaelann M Lyons June 1, 2018 at 1:37 pm

I am very upset with Lyft and your unprofessionalism in how Lyft has demonstrated in how you all handle business. I’ve contracted the police on 05/31/2018 and made a report concerning my unturned wallet not being return back to me since Sunday. And if I have to take further action I will do so, I have be left messages on the CEO,CFO,& COO, on their Twitter page as well.

Thank you
Michaelann M Lyons


Michaelann M Lyons May 31, 2018 at 5:33 pm

I would like to know what is either one of these head boss in change CEO
Logon Green, or CFO John Zimmer, or COO Travis VanderZanden email please.

Thank You


Michaelann M Lyons May 31, 2018 at 4:37 pm

Do anyone knows Lyft Corporate Office Email in San Francisco.CA?


Tammy Robinson May 31, 2018 at 4:49 pm

You can use the email link in our listing. It’s above the comment section


Michaelann M Lyons May 31, 2018 at 5:14 pm

Thank you. I have tried those when I click on them the page comes up blank.


John Geremia September 30, 2018 at 1:27 pm

I have never in my life driven under the influence of anything. Everyday I pick up people that smell like pot. Pot is legal in Las Vegas. Almost everyday I pick up people at dispensaries, This causes my auto to smell like pot on occasion. Also just driving around I have smelled pot. I spent $9,300 dollars on a car so I cold drive for Lyft. I also spent $200 on a Nevada contractor license. This accusation is unfounded and without due process. If it is not lifted I will seek legal counsel. I expect a reply NOW. I complained about the app not working right three time and this is retaliatory. Proof being in the last month my Reputation has increased from 4.50 to 4.95 after almost 700 rides., If somebody was not pleased with my service, why did my reputation rise and not fall?


Michaelann M Lyons May 31, 2018 at 4:32 pm

Please tell me does anybody have the Corporate Office HQ, number or email in San Francisco, CA I lift my wallet in a driver’s car on Sunday and haven’t gotten it back yet.I called her once I notice it was missing about 20 mins and she said that she was out of my area, and she could bring it to me tomorrow if I could me her somewhere. I told her I did not have a car why do she think I was taking a Lyft she said okay she would bring it and I have not heard from her I email Lyft and told them what was going on and her excuse to them was I live to far from her, and the she was going to drop it off at The Hub in


Michaelann M Lyons May 31, 2018 at 5:17 pm

I’m still waiting on a response to me email.


D.M. Johnson May 29, 2018 at 1:44 pm

Greetings, I’m Detective D. Johnson from GSU Police Department

We are investigating an incident where a subject fled from traffic stop on foot. The subject was driving a red in color Toyota Corolla (GA. Tag CGS-8454). Witnesses stated the vehicle had a pink/black LED “LYFT” sign on the dashboard, I trying to find out if LYFT can identify the driver as a possible LYFT employee operating the vehicle described above.?

Thank You. djohnson@


Maiellen Pohlman April 25, 2018 at 9:03 am

Please call me at 214-504-XXXXX as I need to discuss your insurance. One of your drivers caused an accident which involved my company’s truck and trailer. Please contact me asap.

Thank you.


John Cameron March 31, 2018 at 11:04 am

It says I am signed up to get rides already, but I have never been on your site before. please call or text me at 214543XXXXX,John Cameron


B Brenner March 29, 2018 at 2:30 pm

Due to your political decision to provide free rides for this past weekend’s protesters, I will be deleting the app and in no way will I ever consider using Lyft again.


Ann Slavick March 3, 2018 at 6:39 pm

The phone number associated with my account is 773-802-XXXXX but I would prefer you answer me tonight at 773-271-XXXXX because I don’t get good connections where I am at right now.


Ann Slavick March 3, 2018 at 6:30 pm

I had a Lyft car take me to a suburb but when I called to return home I could not reach you. When I tried to reach you by phone a robot informed me that I had a $71 charge on Fri. March 2. I did not even leave my house on that date let alone use Lyft for $71. Please contact me by phone 773-271-XXXXX as soon as possible. I am beside myself over this and must talk to somebody immediately in order to take steps to stop somebody else from using my account and/or credit card. PLEASE!


Dan Curran February 22, 2018 at 9:58 am

I need a riide to DC on the 27th of this month am in WV please have one of your drivers contact me it will be a round trip I downloaded your App nobody called me but you went ahead and charged my Card the driver can swipe it when he gets me where am going Perhaps I should calll UBER?


David Farrell February 15, 2018 at 8:29 pm

Many driers in Rochester NY have received their AMP. Most of them when they were handed out at an unpublicized event. I have over 665 rides in the system, and have not received my amp yet. The information provided to me was that I needed 250 riders to qualify. The drivers who have received their amps had less than 3 weeks of driving when they received the AMPS. The person in the help center is essentially parroting the same information and words, regardless of the question asked.

I want to know the reason that the AMP program seems to be suffering from schizophrenia, since I am getting at least two sets of conflicting information from the help system. This challenge does not engender any confidence in the help process.


Davi p January 3, 2018 at 4:07 pm

ATt Mr Green And Mr Zimmer gentlemen you should evaluate your safety policy for discriminating against people that have Felonise 20 to 25 years you should give these people a second chance in life I feel that your safety policy don’t have a stand there for this please look over your safety policy again and please allow people a second chance in life people that get second chance in life to make something out of theie self


Rob December 30, 2017 at 1:14 am

My issue as a driver is mostly at airport waiting for pickup. So I would get there and it would countdown to when it’s my turn but only problem is it’s never my turn. When I get to the front of the line it would reset me as if I didn’t wait 3 hrs. This happened multiple times. Those waiting at the airport would sit like a duck while drivers dropping off get a pick up before they even go to theridesharing waiting parking lot. I emailed them and got no response. They called me and I talked to their phone people and all they said was don’t go to the airport. I wasted hours like that and that’s not acceptable. I always told my customers Lyft is better than Uber, that’s why I left my u we account abondened. I just deactivated my Uber account now because I don’t see the difference anymore.


Jeremy Gordon December 8, 2017 at 4:10 am

So my account was hacked and was charged almost forty dollars for rides I did not take and i was told that it came from my account which I replied I know cause my account was hacked I have yet to receive a refund and now I can’t get a response what should I do


Teresa Nixon December 5, 2017 at 12:55 pm

My objective is regarding Lyfts policies on Rider Complaints . I had a Ride Request in Atlanta Georgia, on Sunday Dec 3, 2017. When I arrived at the pickup location the Passenger had to many riders, as I was asking him to the cancel the ride, his children got in my car walking on my back-seat with mud, dirt, and leaves on their shoes, which stained my back-seat. I mentioned to the Passenger that his children had stained my seats. He stated to me that he was refusing to cancel the ride, because he did not want to pay the cancellation fee of $6.00. I tried to cancel, but the app stated that if I cancelled that this would negatively affect my ratings. I went around the corner, and called the Lyft Critical Line to explain the damage and the incident with the Rider. I waited 20 minutes just for Lyft to cancel the ride. The rep told me to take pictures of the damage, and send it in on the support app. He also stated that my account would be placed on hold while they investigated the incident, and that I would not be able to drive. A few hours later I checked my email to find that Lyft stated that they received a complaint from their Lyft Community that I was in possession of a Fire-Arm. There was no information of the Riders name who made that claim or proof. This accusation is false; I do not have or own a firearm. Lyft deactivated me immediately. They asked me to email them immediately. I emailed them explaining my story. My complaint is once they shut my app down, I could only correspond through email. I could not go to the office to speak with someone about this false claim. One day later Lyft decided to reactivate my account.

I have been working for Lyft for 1 -1/2 years, I am not going to do anything to jeopardize driving for Lyft.. I got an email stating they decided to reactivate my account. If they should receive another complaint regarding a firearm, I am permanently deactivated. This is a very serious accusation, I am not going to take this lightly, these passengers know exactly what their doing. Some of them get in the car being disrespectful to me and my property. They make false claims to get discounted rides, or free rides. I need to file a charges on this rider, and who do I need to talk to? Please respond asap


john m johnson August 12, 2018 at 2:39 pm

I was also deactivated due to false complaints in June 2018. I have written corporate officers about this with no answers. I think they have so many drivers that they can afford to ignore these injustices. They just don’t care. They have no courage or ethics, they just sit back on there money and depend on lots of new unsuspecting drivers. Yes I think these people are just wonderful examples of human beings!


Ted Bazer November 29, 2017 at 9:40 am

I earned a $300 bonus from Lyft for my first 200 rides. The promotion ended 10/27/2017. I am still waiting for my payment. I contacted support after each deposit into my bank account for the past few weeks inquiring about my payment. I received several excuses ranging from “it may take a couple of pay periods to hit my bank”, “we are working on it”, and the latest one, “there seems to be a technical issue. Our technicians are working on fixing the problem”. Well today is another pay day, and still no payment. I’m starting to believe they have no intention of paying my bonus. Any suggestions on what to do next will be greatly appreciated.


Yvette Brown November 24, 2017 at 12:08 pm

I signed up with the Lyft promotion that I would receive $750 If I completed 150 rides in 50 days. That was Oct. 17th, and I received a text stating the promo had been applied to my account then. I completed those rides by Nov. 19th. I texted lyft help center asking when would I receive my $750. Luis Vasquez from lyft emailed me saying I had to send lyft a screen shot of the $750 promo code. Lfyt didn’t tell me back in Oct. that I had to save a screen shot of the $750 promo. The promotion offer now is for $350, and that was all they were going to give me. I’ve called Lyft help several times. They all claimed they can’t do anything without the code. I spoke to Isaac Nov.22, about 2:15. He claimed that I had entered the code in Oct. for $350, and Lyft would not be issuing me any further funds. I told Isaac that someone there at Lyft had entered that code, not me. I asked to speak to a supervisor. Isaac said he was the supervisor, and he wasn’t going to change it. 15 minutes later, I contacted the help center again to see if I could talk to someone else. Yasmine called me this time. She could not help me either. She did CONFIRM that the code for $350 had been entered into my account only 25 minutes ago. Someone from Lyft had entered that code.
If Lyft does honor their $750 promotion, my family and I will be posting Lyfts scam all over social media, Yelp, Google, and the BBB! I will no longer be driving for Lyft.


Ac Cokey February 3, 2018 at 1:31 am

Take them to small claims court


Melissa Gray November 18, 2017 at 10:33 pm

When i signed on to become a driver i chose the bonus complete 150 rides for $500. I was having trouble with my original account and it was not allowing me to finish submitting doXXXXents so i emailed Lyft for assistance i receieved no response so i had to start over and i could not apply the bonus since it was like i had a duplicate account. Well i successfully completed my account and got approved as a driver. I called lyft and asked the Lyft rep when i got my car inspected that i wanted to make sure my bonus is on my account and i was told lyft will see it was applied when i first signed on and be honored. I recieved an email from a lyft rep that they will have to manually add the bonus as soon as i complete my 150 rides. Well once i fid so i emailed them and was told it was submitted to vorporate and wont get the bonus for 2 to 3 weeks now. This is terrible as i was never told this and others who complete their rides get their bonus the moment they complete their rides but i am being penalized because it didnt get applied when i had to redo my account. Bad business


mitchell keawe November 8, 2017 at 10:35 am

Lyft should double check the drivers before allowing them to drive and provide transportation service.

I live in California

On 11/6/17, Darlene (Driver) picked me up from my residence. When i got to my location, after leaving the car, I realized my life-line cell phone was in the car. I returned to go to the car and she drove off.

I am blind and a stroke victim.

I notified Lyft CS by phone and email. It now has been 48 hours since I reported this to Lost & Found and the excuse I get from Lyft is this: “We reached out to the drive by cell, text and email and she has not returned our calls.”

They then went on to tell me “it is the responsibility of the passenger to take care of their own things”. I asked, what would you do if you were in my exact situation? All they could say was I am sorry we did all we could do but the driver (Darlene) is not responding. So I stated: “So, your drivers are not responsible for their actions to return urgent calls from the company? They responded: “I cannot answer that”.

I then said that Lyft can monitor when they log on and off, right? Again they said: “I cannot answer that”.

Bottom line. Lyft does not check with their drivers and make it a policy that when Lyft calls out to them, for any reason, they should respond. . . but no, Lyft they can only do what the current policy ask.

As for the driver (in particular, DARLENE), she is irresponsible in not returning calls to Lyft (if Lyft did as they said); not compassionate to at least help me bring closure to the lost of my life-line medical cell.

Well, Darlene (or whoever picked up my phone in her car), spend your money wisely after you sold my phone.


Charles Chenes October 29, 2017 at 8:07 pm

it is my correct info.


Christine Nanney October 15, 2017 at 4:43 pm

I signed up for an hourly guarantee program for the weekend. I performed all the requirements I can find on your website, my driver dashboard etc. I even took screen shots of everything and had others check to make sure I didn’t miss something. My pay is missing virtually ALL the hourly guarantee for approximately 18 hours. I’ve spoken with your driver help people who say “that’s just how its calculated’, Gotten emails from your support center telling me there is a two ride per hour requirement that I can NOT find anywhere on my dashboard or your web pages. By the way, I accepted all jobs and Lyft didnt have enough work for me to do two jobs an hour, how is that my fault – and where is that requirement so I would have known PRIOR to opting in. I could have driven for Uber and made double what you are trying to pay me. Lyft MISREPRESENTED this pay structure to get drivers to work a super busy weekend for them instead of Uber. Adding
insult to financial injury your staff cant tell me who to contact to escalate this so here I am on this venue. Treat your drivers right, we are the face of your company. I am a 5 star driver that is about to toss anything with the lyft name on it in the trash and move to Uber.


Chris Langdon November 14, 2017 at 12:07 am

Please contact me at Qiologist@


Dan Jakes August 28, 2017 at 10:23 am


Please be advised I have been trying to contact your office with new information that I have moved from the Washington DC area to the Boston (Sutton, MA), MA area. I sent an email with the new picture of the license plate, safety vehicle approval from the state of MA and new insurance information for your file. Please advise if you have these doXXXXents on file since I am ready and willing to drive in the Worester, Sutton or Boston area.

Dan Jakes


Damion August 8, 2017 at 6:03 pm

I did a ride that was a 3 hour ride instead of getting my payment I have got nothing but excuse all those miles I put on my car then you tell me you will not pay me for reason like I planed a ride in I never met these people before in my life then they said they don’t pay for trips over a 100 miles so why did you send the ride to me in let me drive 6 hours back in forth


Elaine Schear August 1, 2017 at 1:59 pm

Dear Lyft CEO, Development, Marketing, or Community Engagement Staff,

I apologize in advance for this unprofessional twitter-esque approach, but here goes:
As a company with its heart in making transportation an affordable, enjoyable, and human experience, would you consider supporting low-income, highly motivated high school students in their travel experiences?

I’m the Executive Director and Co-founder of Friends of Cambridge Rindge and Latin School (, a non-profit association that supports a variety of academic opportunities, including Travel Fellowships, for students at the 2,000 one and only public high school in Cambridge, MA.

Could we arrange for a conversation?
Regardless, thank you for reading my note, and best wishes for Lyft!

Elaine Schear, Ed.D.
Exec. Director, Friends of CRLS
(617) 275-6338 (m)


Customer in ATL July 24, 2017 at 5:10 pm

Lyft has the worst customer service I have ever seen. Explain to me why a driver has had my keys since Friday. Lyft keeps telling me we are contacting her, but yet I bet she is allowed to drive still. Then they tell me “she is her own boss she just drivers under us”. So when something happens with A LYFT driver as as the driver they wash their hands of all responsibility. Yet if the driver does something that takes away money from them not their “passengers” now they are a LYFT employee. Whey is it taking an entire weekend for me to have keys returned to me? The driver is unprofessional. She lied about bringing my keys several times, then tells me to meet her somewhere and says her phone died. She told me she works for DFES and had an crisis when come to find out she was late for a cookout, and says its her birthday. Lyft keeps telling me someone will email me but nothing has happened. My safety is at risk as well as money being spent on changed locks and cancelled flights.


Julie Shaffer July 12, 2017 at 9:50 am

Dear Lyft – I am currently a driver with Uber with much success and wanted to add Lyft to my driving portfolio. I applied in person at a Lyft event in Broomfield, CO. All aspects of my application were approved, but my current driver’s license is less than 1 year. My prior license is from Hawaii and I was told by the Lyft team what and how to request my driver’s history from Hawaii. I followed the instructions to the letter, which included forms, notaries, express mail, etc. I submitted my “perfect” driving history via email to Lyft 4 times and never got an update my status was cleared. I drove back to Broomfield’s event this week only to be told there is a special division for HI license approval and that person was out of office (at that time my file stated I was declined as a driver). Yesterday I received a text from one of the Broomfield’s Lyft team members and was told Lyft will no longer accept drivers with a Hawaii license or Hawaii driving history. The reason given was Lyft does not approve the State of Hawaii as a valid government agency in regards as to driving records. I was even instructed to try to obtain other driving histories, disregarding my 6 years as a Hawaiian resident. In my 27 years of driving I have never received a ticket of any kind or had an accident. I am blown away by this news and even more so the lack of any support or communication by Lyft. On top of the insult to me and not to mention the State of Hawaii, I had to spend over $30 to obtain these doXXXXents as Lyft instructed only to be told we don’t accept Hawaii’s DMV records. Lyft – you missed out.


Ms. Walmack June 28, 2017 at 10:33 pm



Veronica June 15, 2017 at 3:10 pm

My account has been locked for a while. My recent inquiry to the lyft help desk led me down a road that has made me very angry. I used lyft 1 time and the ride was free. I am told my account cannot be unlocked because I violated the terms of service. But get this, they will not tell me what the violation was. I attempted to do this the correct way but there seems to not be a corporate email to send issues or complaints to.


John Mooshian June 5, 2017 at 2:33 pm



anthony stone June 5, 2017 at 12:31 pm

Hi Last week I started my application process as a driver via texting. But when I realized that I was going to have to download my Driv. lic. and pics, I finished the application process on line rather than via the phone as it is way easier on the computer. I then submitted my deposit and got a reply saying that you would notify me in 48 hours. That was thursday the June 1. In the meantime, I and getting texts from you saying that I must finish my application process! I guess that is because I started out via text and that application probably had to do with me using my own car. But since mine is too old, I will need the leased car etc. So am kind of concerned that you have my $250 and I havent heard from you. Especially if there is some kind of mixed up regarding my application. thanks, tony 409-254-XXXXX


samuel aragbaye June 4, 2017 at 2:26 am

Sir this is an inquiry to find out the criteria for a franchise to Nigeria. Please confirm if you will be interested in your company operating in Nigeria. The potential in this country is very great.
Samuel Aragbaye


Karen May 18, 2017 at 5:11 pm

DO NOT USE LYFT!!! They have additional charges which makes it more expensive than regular cab rides. My ride from California Hotel & Casino to McCarran was $63.24! I have never ever paid that much and I travel to Las Vegas about 4 times/year. My friend had the same trip, same day, used Uber and her fee was $18.43. This is a huge difference. Something is definitely not right.


Alexandria Chambers May 2, 2017 at 10:08 am

I didn’t even know of the existence of this company, until I noticed that I had a missing funds that I didn’t authorize. There’s no live person to speak with to get matter resolved. I had to deactivate my account and get a new card, because of this unnecessary dilemma. I am very upset about this and ask if you’re reading this potential clients sorry if you’ve been affected by this unprofessional company and those inquiring if this is a good company RUN!!!


Khrisna Hawkins April 28, 2017 at 4:18 pm

I have a complaint!!!! For one I did not violate any community or safety issues! I have done 5 rides this morning and soon as I closed out of my last trip drop off – Lucy deactivated my account (not gonna let me cash out of my earnings).  This is violation to me!!! I have constantly for the past week have been dealing with app issues that have constantly changed my trips mid travel and even when I call the passenger to assure them I’m in route to pick them up,  the whole trip profile is changed to another passenger!!!  How am I being punished for things that are beyond my control!!  I have sent countless support emails concerning this issue and no answers but continued to trust Lyft and I’m having to do “damage control” with the passengers I pick up to explain these inconveniences to them! I want the money I worked for from yesterday to this morning which should me $52.00! I should have been able to deposit that money today – I Earned it!  I feel a lot of fishing things going on here and I have been used – now your not gonna pay me my earned money!


Jean A Hogan April 28, 2017 at 11:08 am

How long does it take to investigate an allegation, made by a rider, regarding drugs ect and get deactivated? If I deliver a drug urine test, will that work? Where can I send my lab results to prove I’m about the most “squeaky clean” driver you have ever seen?

Love to hear back.


jose arguetara April 24, 2017 at 11:10 am

ayer fui asaltado por un lyft draiver en la ciudad de los angeles yo soy uber draiver y a las 9.55am en la called los angeles y la temple un motorists de lyft que iba con pasajer se bajo de su carro y empeso a insultarme y a gopear mi carro era un senor grande japones que manejaba un carro blanco Toyota priuss ano 2015 0 mas nuebo mi carroquedo con serios danos yo ise mi reporte a la policia no pude tomar las placas de carropues l tube miedo a este senor que esta loco y trabaja con ustedes ustedes deven de saver quien es espero na respusta pues yo iba con un pasajerotambiem ok mi pasajero me djo que ell seria testio por cualquier cosa que pase aui no hay manera de mandar fotos de mi caro los danos son por ay entre 500 o 400 doilares


Charles April 5, 2017 at 12:29 pm

Forget about it people. You can’t contact Lyft in any way shape or form unless you have a compliment for them, or want to report a driver and get them instantly thrown off the platform. Lyft does not give one tiny damn about ANY or you, riders, drivers or the public. It’s all about their money.


Charles Kelly April 3, 2017 at 5:16 pm

Almost IMPOSSIBLE to contact Lyft. Probably helps keep them from being process served. I drove for Lyft for over a year (14+ months?) and stayed a 4.9 feedback almost the whole time. I never heard a word from your weird “Trust And Safety” department, then suddenly I’m instantly thrown off Lyft over a 4 mph tire blowout that rider “Ron” was trying to turn into a car wreck insurance scam.

“Sarah” in Trust And Safety” forced me to prove it was a tire blowout and not a car accident and had to field Trust And Safety and York insurance BS without pay, then was let back on. Why can’t you simply call me before instantly ending all of my income? Too easy?

Then, a week later, I was instantly thrown off Lyft AGAIN for a non-incident over a canceled ride. It no longer involved Lyft. I didn’t want a psycho in my car but you were fine letting that psycho destroy my income. Your “Charlee” in Trust and Safety got personally angry at me for trying to follow up over her needless abuse of me, and her abuse of power, with a supervisor.

This was clearly a non-incident. You like instantly destroying my income rather than call me to ask if I am ok or in an incident. Why do you abuse your drivers like that? Why is any rider’s BS scam worth more than your drivers Lyft? Because you have an endless line of too willing slaves who will put up with your arrogance, long hours and low pay?

Why do you allow “Charlee” to get personally angry at me and take her personal problems out on me for just trying to follow up with a supervisor over her abuse of power? Why do you want “Charlee” bringing you a lawsuit?

I hope you’re missing all that money I used to earn. Hope you enjoy being worse than uber. And hope you enjoy my next moves over this. My attorney is laughing over the email below is further proof that this was just a personal issue by “Charlee”. She’s ripped Lyft’s liability wide open. She exposes and personifies Lyft’s arrogant and out of touch culture.

Regards, Charles

Here is yet another, LONG AFTER THE FACT email from your “Charlee” in Trust and Safety” proving she is abusing her Trust and Safety power in a very personal way.

[Lyft] Re: Follow-Up from Lyft Trust & Safety
Lyft Support

Fri 3/24, 6:03 PM

You replied on 3/25/2017 1:54 PM.
##- Please type your reply above this line -##
Your request (28036047) has been updated. To add additional comments, reply to this email.

Charlee (Lyft)
Mar 24, 3:03 PM PDT

Hi Charles,

Your driver account has been deactivated from the Lyft platform due to alleged violations of Lyft’s community guidelines and Terms of Service. We will be unable to service your needs as a driver on the Lyft platform any further.

Regards, Charlee

Trust & Safety Specialist
Help Center –


Lena Acres June 30, 2017 at 6:50 pm

My app was deleted due to an accident not involving myself or Lyft. Altho I’ve informed them that the accident has been resolved- the car is totaled n paid off by insurance – they stil hav not reactivated my app. I told them I would like to participate n the express rental program until I can get another car yet I’m stil jus sitting n waiting for no reason. I havent heard anything bak from this trust m safety dept. And would like to speak to someone n corporate now but there’s no number that I’m aware of…jus sitting n limbo for no reason!!!!


Jennifer Delgado @: March 28, 2017 at 8:30 pm

I would like to speak with someone from the corporate office in regards to poor communication that I have had with both Lyft support & @asklyft via Twitter. In results of poor communication I have been overcharged and received generic messages. I’ve tried going to my local Lyft office and they were no help. Please try to help me to resolve this issue.



bettye whitfield March 28, 2017 at 12:23 pm

I have sent 5 emails to LYFT regarding my bonus pay. I was promised a bonus of $180.00 if I reached my ride goal of 70 rides weekly. I have consistently reached my goal yet on seven occasions my bonus has been less than the $180.00. It is disheartening, disrespectful, unprofessional and extremely frustrating to be ignored by your LYFT. I work hard for my pay and cannot accept being ignored by LYFT as if I don’t matter.


Debbie Helmit March 22, 2017 at 3:11 pm

I put in a application, But I dont have a car. I am trying to get a new application submitted so I can rent our lease a car. I need for the application I submitted will deleted so I can Submit another one. Thank you Ms. Debbie Helmit


harout hiodoian March 6, 2017 at 7:55 pm

Hi im a driver can you please send me a mail Tax summary for the period 2016 thanks


Egypt Mahone February 21, 2017 at 1:18 pm

This is my third attempt to get a response and have my money returned to me for overcharging on a rental. I will be contact BBB, local TV, and other media for help.

To Lyft Team:
I have awaited feedback or answers regarding my overpayment on my rental vehicle. I sent you an email on January 5, 2017, and have not heard from anyone. I haven’t even had acknowledgement that you have received my complaint. Please see the emails below

This lack of response from customer support is both insulting and unprofessional. I will be sending a letter to Logan Green for further action and response.

Thank you.

Egypt Mahone
EMAIL: egyptmeka at
Phone 313-627-XXXXX
Secondary Phone: 586-306-XXXXX

Cc: Logan Green
John Zimmer

From: Williams, Elizabeth (M.)
Sent: Thursday, January 05, 2017 10:36 AM
To: ‘pay at’ ; ‘mentor at’ ; ‘support at’
Cc: ‘zilmahone at’ ; meka Mahone ; ‘edarvick at’ ; ‘ejdarvick at’
Subject: Reimbursement

To Lyft Support Teams:

I have contacted various support email addresses to resolve the issue outlined below and I have still not been reimbursed for my overcharge. I have had various responses to confirm that I met the ride quota, but no one has responded to when I will receive my money owed to me.

The lack of response from LYFT’s support has me frustrated and angry. I have been driving for over 1 year and to not be able to resolve billing issues is not good business practice. I was overcharged for my rental. I had 52 rides, 2 which where cancellations but still left 50, and I was charged for the rental fee, see my payout below via screen shots.

In the Detroit Express Pay program, as long as you have 50 rides the rental fee is waived. Please note that I had the required 50 rides, but the rental fee is deducted from my pay for Dec 12 – 18. I was still charged for the rental fee and the rental Lyft mileage a total of $358.27.

My driver history will provide the detail for you to validate that I had enough rides for the rental reimbursement. Also, my app and ride history are not matching and I sent in an email prior to payout of the problem. The response was to use the driver history as the accurate ride total. So now I am overcharged by rental fees. Please contact me or correct and refund the difference to my account.

I look forward to a prompt resolution in this matter.


Egypt Mahone
EMAIL: egyptmeka at
Phone 313-627-XXXXX
Secondary Phone: 586-306-XXXXX

Cc: Elliot Darvick @ ejdarvick at

From: meka Mahone [mailto:egyptmeka at]
Sent: Tuesday, December 20, 2016 9:33 AM
To: Williams, Elizabeth (M.)
Subject: Look



Jeff Kolb January 25, 2017 at 3:26 pm

I would like to know if you are interested in purchasing the domain:LYFTAUTONOMOUS.COM?
I buy and sell domains, just to let you know American Express has sent numerous Platinum Card invitations and the business is as of yet non existent.
Jeff Kolb


Lisa Snellings January 23, 2017 at 11:10 am

Hi I’m not so happy ya’ll keep taking money from my account that I’m not even using I need my money back on my card or I’m going to the headquarters for my money and I will not use y’all ever a f-ing again


Marissa Perry January 17, 2018 at 9:01 pm

-000 Lyft customer support is f*ckin trash! They hardly ever email you back properly, talking on the phone is like talking to robots repeating the same sh*t because no one actual runs anything. drove for them and they REFUSED to pay for months!!! They don’t honor their own referral codes, so beware. They take a huge chunk of your earnings, then once you pay taxes, extra upkeep on your car and gas……it’s not worth it. I never had any issues with Uber, so f*ck Lyft and their horrible fake customer service team! 🤬🖕🏻


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