Lumber Liquidators Corporate Office - COHQ

Lumber Liquidators Corporate Office

How would you rate your experience with Lumber Liquidators ?

[Total: 6    Average: 1.2/5]

Lumber Liquidators Corporate Office Address

Lumber Liquidators, Inc.
3000 John Deere Road
Toano, Virginia 23168

Contact Lumber Liquidators

Phone Number: (757) 259-4280
Fax Number: (757) 259-7292
Website: https://www.lumberliquidators.com/ll/home
Email: Email Lumber Liquidators

Lumber Liquidators Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Lumber Liquidators Executives

CEO: Dennis R. Knowles
CFO:
COO:

Lumber Liquidators History

Lumber Liquidators was founded in 1993 in Stroughton, Massachusetts, by Tom Sullivan. Sullivan was working as a building contractor when he began purchasing excess wood from other builders, and reselling it out of the back of his truck. The first retail location opened in 1996 in West Roxbury, Massachusetts.

Over the next 10 years, the company kept opening new stores to meet the growing demand. As of 2016, the company has locations in 46 states and employs approximately 1,000 persons. Wood is now purchased from mills, rather than the extra from building sites. Today, the company specializes in solid and engineered hardwood, laminate flooring, bamboo flooring, cork flooring and resilient vinyl flooring, and butcher blocks. Samples are always available, as well as necessary moldings, accessories and tools.

Lumber Liquidators guarantees that all their wood is from sustainable harvesting and is first class wood, not factory seconds. Company headquarters are now located in Toano, Virginia.

 

Lumber Liquidators FAQs

Question 1: What is the phone number for Lumber Liquidators?
Answer 1: The phone number for Lumber Liquidators is (757) 259-4280.

Question 2: Who is the CEO of Lumber Liquidators?
Answer 2: The CEO of Lumber Liquidators is Dennis R. Knowles.

Question 3: Who founded Lumber Liquidators?
Answer 3: Lumber Liquidators was founded by in .

{ 6 comments… read them below or add one }

J Wade May 11, 2018 at 1:45 pm

You advertise that you sell waterproof flooring.

So I visit your store, state I’m interested in purchasing flooring for my basement. Your sales person recommends and sells me vinyl plank flooring with a lifetime warranty and your Bella premium padding. During this visit I spend over $2100, which included 558.88 FT2 of the TRQ Summer Island Teak 5mm click and 6 rolls of the Bella Premium underlayment.

After installation by a license contractor, I had some water in my basement and the padding got wet, I reach out to the local Lumber Liquidators asking questions and recommendations about my situation and the sales person looked up my order.

WELL, I was informed that the Premium padding I purchased (that was highly recommended) was the incorrect padding for the waterproof vinyl. The padding that was sold to me is not mold or mildew proof. The padding that they should have sold me is both mold and mildew proof and was $20 less per roll that what I paid.

I was told to call the customer care number 1-800-366-4204. I did and to make a long story (trust me, a very very long story) short… Customer Care person by the name of Jalon Extension 7493, told me that Lumber Liquidators is not responsible for moisture issues (LOL,… really!! ARE YOU KIDDING ME….Water proof flooring with a lifetime warranty does not include MOISTURE??). It was also made very clear to me by Jalon that prior to the installation, If I and the contractor read the installation instructions we would have known that. Jalon also told me that I did not have to purchase the padding and that I could have just simply had the contractor install the flooring directly onto my basement floor. HMMM.. but I thought this was a floating floor that “required” the padding, following the warranty requirements.

She made it very clear to me that Lumber Liquidator is not responsible for selling the “incorrect padding” and there is nothing that Lumber Liquidators will do.

Translation… GO LUCK, Don’t call us anymore!

So basically Lumber Liquidators sells Waterproof vinyl flooring with a lifetime warranty but if you buy it and have moisture you’re “SOL”!

Note… issue started on 1/15/2018, case# was assigned on 2/12/2018 and today 5/11/2018 Lumber Liquidators response… “Good Luck”, case closed, with no resolution.

Reply

Shontay Francis March 16, 2018 at 9:05 pm

My husband and I have been trying to get a refund check since December, After paying cash for our order. Contact Customer Care . didn’t help. Went back to store employee contacted customer care while we was there . They claimed I will be getting a refund . didn’t get it yet..Now no one can explain what’s taking so long .My next move is to contact the BBB to file a complaint.What and how long it takes to get a refund after paying cash Lumber Liquidators please let me know.

Reply

Eva Podbielski January 7, 2018 at 8:56 pm

I went to one store ordered my flooring said they did not have in stock at that store checked with other stores near by two of them had flooring I ordered when I went to the one store they said they did not have it either so went to other store they had it and had to drive all the way there to get my flooring. I WAS NOT HAPPY WITH ALL THE DRIVING I HAD TO DO.

Reply

Marsha Long November 28, 2017 at 9:38 pm

These people SUCK! Changed my price, altered contract & harass you to damn near death about B.S.! STAY AWAY! FIND ANOTHER PLACE TO DO YOUR WOOD FLOORING!

Reply

DARLYNN BRANTON-STOA July 27, 2017 at 3:48 pm

YOUR PHONE NUMBER FOR CORPORATE ONLINE IS FULL OF ADDS, AND THERE IS NO SERVICE. I ALSO CALLED THE 205 NUMBER, SO PLEASE MAKE THE NUMBERS ACCESSIBLE TO THE PUBLIC. THE DEMANDS THAT I PICK UP MY ORDER ARE NO APPRECIATED. I HAVE SPENT 60.00 IN FAX FEES, AND WRITTEN LETTERS, CALLS, EMAILS, ETC. IT SHOULD TAKE ONE WEEK. I HAVE DONE MY PART. IF YOU WANT A CUSTOMER WHO REFERS STOP CALLING ME. OTHERWISE BE PREPARED FOR A SOCIAL MEDIA BLITZ AGAINST LL!

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DARLYNN BRANTON-STOA July 27, 2017 at 3:44 pm

Please insist Robert from LL Reno stop calling me and harassing me re: picking up the remainder of my order. I have called, emailed, and faxed to get the balance of my money. You have room to store the 24 rolls. If I get another call or email, I will return all product, and refuse to pay the restock fee! STOP CALLING ME!

Reply

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