Lone Star Steakhouse & Saloon Corporate Office - Corporate Office HQ

Lone Star Steakhouse & Saloon Corporate Office

How would you rate your experience with Lone Star Steakhouse & Saloon ?

[Total: 11    Average: 1.7/5]

Lone Star Steakhouse & Saloon Corporate Office Address

Lone Star Steakhouse of Richmond, Inc.
5055 W Park BlvdSuite 500
Plano, Texas 75093

Contact Lone Star Steakhouse & Saloon

Phone Number: (303) 796-0100
Fax Number:
Website: http://www.lonestarsteakhouse.com/
Email: Email Lone Star Steakhouse & Saloon

Lone Star Steakhouse & Saloon Facts

Date Founded:
Founding Location:
Number of Employees:

Lone Star Steakhouse & Saloon Executives

CEO: Scott Smith
CFO: Tim Dugan

Lone Star Steakhouse & Saloon History

Lone Star Steakhouse & Saloon was founded in the Winston/Salem area of North Carolina in 1989. The restaurant offers a casual dining experience  with typical American fare such as steaks, seafood, burgers, and salads. Each location has an old time, Texas ranch decor. By 2008, the company had 152 locations.

The restaurant chain fell on hard times.. It was purchased in 2006 by Lone Star Funds, an unrelated, private equity firm for $600 million. Once publicly traded on the NASDAQ, Lone Star Steakhouse is now privately owned. Since its purchase, newer restaurant locations and remodeled locations no longer feature the Texas ranch decor, but favor a more upscale, trendy type of motif. The menu has also been revamped and today features 25 items under $10. This has dramatically increased sales.

Today, Lone Star Steakhouse operates 78 restaurants in 29 states.


Lone Star Steakhouse & Saloon FAQs

Question 1: What is the phone number for Lone Star Steakhouse & Saloon?
Answer 1: The phone number for Lone Star Steakhouse & Saloon is (303) 796-0100.

Question 2: Who is the CEO of Lone Star Steakhouse & Saloon?
Answer 2: The CEO of Lone Star Steakhouse & Saloon is Scott Smith.

Question 3: Who founded Lone Star Steakhouse & Saloon?
Answer 3: Lone Star Steakhouse & Saloon was founded by in .

{ 23 comments… read them below or add one }

Kristi Sprouse December 18, 2018 at 1:57 pm

Good afternoon. I would like to address an issue that occurred on December 12, 2018 around 7:30pm. My husband and I are regular “ go out to eat” type of people. It was a Sunday night and we did not feel like loading up two kids. Figured I would give Door Dash a try. Which they did their part. And on a timely manner. Once the food arrived at my house, I was looking forward to enjoying my Spicy Cesar Salad. Which I had asked for chopped red onions and bacon to be added, with dressing on the side. My husband was the one that took the food from the driver. ( Otherwise I would have noticed) I called TXLC (not door dash, was not their mistake) spoke with Aaron ( General Manager), he is the one that placed the order in the system per the ticket, spoke for a good 25 minutes trying to explain to me how door dash works rather than making a customer happy. I asked for the district managers name and a way of contacting them. He gave me an email address and said there is noting he can do. The order was through door dash. (Which now has been taken care of) I thought it was a good idea to go ahead and call corporate to inform them of the issue. Spoke to Stacey Williams. Once I explained everything to him, he told me, “Yes, Arron has already called me and told me to be expecting a call for you” “What do you want? A free salad?” Wow, just wow. If this is the way you train your District managers, General managers and Assistant Managers to handle simple situations like this, I’m sorry. After reading some reviews, I can see why there are so many issues.

This is for Texas Land and Cattle in Garland, TX. Cant find any other platform to write a review. I will be sending a certified letter to Scott Smith and Tim Dungan


Mike November 11, 2018 at 4:48 pm

We had gift certificates to use at Lone Star. We ordered two filet mignons. We did not get them. They looked like sirloins and tasted like them. Tough and chewy. I sent a message to Lone Star. They offered to give a certificate for one meal and not the other. Corporate doesn’t give a damn. Go to Texas Roadhouse and save money.


Linda October 30, 2018 at 11:25 am

I purchased a $50 gift certificate at a medical benefit that was issued from the Mt. Pleasant, Mi. Restaurant that has since closed. This was issued one day prior to closing and I find it hard to believe that upon issuing this they did not know they were closing!! I am not happy and want to know how this can be resolved??


alex March 5, 2018 at 8:05 pm

I was an employee of lone star and didn’t get my w-2 form the restaurant is closed what do I do? Whom do I call or contact?


Linda December 26, 2017 at 8:09 pm

We received 2 $25 gift cards and the restaurants here in Colorado. How do we use these gift cards or get our money out of them. Thank you for looking into this matter for me.


Rose May 14, 2018 at 11:25 am

I received a $25.00 gift card for Christmas and all the Lone Stars are closed in and around my area. Want to know how I can get refunded for something I can’t use.


Dale Borgen June 30, 2017 at 5:42 pm

I do not know if you responded to any of the other requests…You closed the in California, I have gift cards…what do I do now?


Katrina Smith April 5, 2017 at 4:23 pm

I have $50 worth of gift cards that I purchased around Christmas and now all of the locations in my state have been closed. I need to find out who I talk to get a refund of my money.


lisa tsigaras March 30, 2017 at 6:21 pm

What do u do with gift cards for the Lone Star in Niles Ohio.Tried to call corp.office number out of order. I guess I just eat the money I spent!!! so wrong!!!


Dolores March 20, 2017 at 4:20 pm

I purchase 4 gift cards at $25.00 dollars each. My client and her husband went to have dinner there and it was shut down. I would like to know where we can use them here in Albuquerque, New Mexico or a refund please this was quite embarrassing for me and my client not to mention her husband we try to keep our customers happy. Please get back to me as soon as possible. Dolores


Harry Kiefer March 5, 2017 at 9:44 am

Now that you closed the Pittsburgh Pa. location ! Please let me know how I can receive a refund for the gift cards that we have . I tried to phone the corp. office and the phone does not answer !


tracey elstrom February 21, 2017 at 1:12 pm

I bought a 50.00 gift card at Christmas time and you close a few weeks later? How do I get my money back.?


Karlie Thornton February 28, 2017 at 8:37 pm

I need my w2 and I can’t find a corporat number


Alex March 3, 2017 at 1:15 pm

I’m in the same situation. Please let me know if anyone ever finally reached out to you.

Thank you!


Daniel Rutt February 6, 2018 at 11:43 am

I’m in the same situation I was wondering if you ever received your w2 and who you had to contact ?


Carl February 18, 2017 at 7:20 pm

I gave a $50 Lone Star gift card as a Christmas gift. I had eaten at the Lone Star in Midlothian, Virginia, but less than two months after Christmas the recipient told me that restaurant was no longer open. Not only that, but now I have discovered that there are no longer any Lone Stars anywhere in Virginia or Maryland at all.

How can you fix this embarrassing situation for me?


Shirley February 7, 2017 at 2:27 pm

What can we do with our gift cards we havent used?
I would think Lone Star would make them good.
Obviously we loved eating there and when asked where we would like gift cards from…we said Lone Star.
It is not so much the money amount $30 as it is about recognizing and appreciating loyal customers who will miss you greatly…Danville VA


Joan V January 29, 2017 at 6:23 pm

Can you please tell me where I can use my Lonestar gift card. The one we went to in Tustin, Ca. Closed. Please let me know. Joan


Arlowene Sandau January 22, 2017 at 8:11 pm

We were given 2 gift cards for Christmas $125.00, now the only treat we enjoyed occasionally grandma & grandpa won’t get to enjoy, THANKS! BY reading these other comments guess it won’the do any good to hold my breath!!!!!


Stan Lackey January 20, 2017 at 11:14 pm

I’ve just come from an evening at the Owasso Lone Star steak house in Owasso Oklahoma. There were 22- 23 of if, and we arrived from 6:30 to 7:15 PM.

What a failure!!!! While the servers (to young ladies) were doing their best to be “up beat” it was MORE THAN obvious that the kitchen staff (or who ever was IN THE kitchen) was either untrained, incompetent, or had NO SYSTEMS to work with or all of the above… .

Why do I say this? Well. after waiting about 45 minuets + for our orders to arrive it was obvious by the differing food temperatures that the “Plates” had been sitting in for a LONG TIME. with out a) the FULL ticket being filled, or b) REFER TO A!!

I ordered a 20 oz. rib eye. med rare. When my food finally came the rib eye was cold. NOT only cold, but parts of it were cooked to more than WELL done, and other areas of the steam were practically raw .

It doesn’t take a Sherlock Holmes,or Gordon Ramsey mentality to understand that this occurred because the steak was cooked from Frozen to the inadequate state that it ended up in.

Mean while the baked potato was luke warm, BUT the (who cares) Mac Cheese was .warm.

I also had one Bud light, and two (premium) margaritas what were such a “short poor” that it was a total joke.

After about 45 minuets of waiting, I made a (no joke) offer to the hard working, apologetic, and obviously embarrassed waitress to go and FIRE THE KITCHEN staff… and I wasn’t joking.

After the food (finally, and sporadically) was delivered I doubled my offer.. to FIRE THE kitchen staff…..

As the evening ended one of our members stood up and asked….”SO how many of you would come back here for a second time” …. The show of hands was unanimous… NONE!!

I”m suspect that the gals (wanting to protect the manager)relayed our dissatisfaction to the manager who came in to our dining area as the event was breaking up, and he offered an apologize for the TOTALLY inadaquite experience that all 22+ of us had just had…

So…. Conclusion?

This place sucks… It’s obvious that either the staff is under trained or the WRONG STAFF…

The ONLY thing good about this evening spent at the Lone Star Steak house in Owasso Oklahoma was the undying optimism of the gals who (TRIED) to help is, and the friends that I shared this lousy dining experience with….

This place SUCKED on the evening of 1.20. 17 …I can assure the management of Lone Star Steakhouse that NON of the 22+ people that were in attendance at the diner I was at will, a) be back, or c) be telling any GOOD stories about the Lone Star Steak house in Owasso Oklahoma.


Sherri thompson December 31, 2016 at 9:00 pm

I stopped at your rest in Effington I’ll. I have to say it was the worst ever. The manager ,,,,don’t know her name ,,,but she has a lot of red hair,, was so rude to us because our food was cooked wrong. Quote……if you don’t like it f-in go somewhere else.. but don’t think your gonna run out on your Bill…. I just charge you double….now I have your f-ing credit card number will f**k in go shopping what do you think of that.


Signs By Tomorrow August 16, 2016 at 2:58 pm

I have been trying to speak to someone in accounts payable for several weeks now. Your restaurant in Greensboro, NC ordered a banner from us and has yet to pay us. It was completed on 5/13/216 and today’s date is 8/16/2016. It was ordered by one of the managers Ann Bishop. The amount was for $388.91. We have spent our time and money to complete a job, not to mention several proofs for our customer Lone Star, only to be told a couple weeks later that they really didn’t need the banner after all. We are a small business that strives to provide excellent customer service and an excellent product for our customers. We have done OUR part, now we need for you to do yours. Please have someone contact me with information as to when we can expect payment for our services!! Thank you! Gail Hodges


Bob Wilson July 21, 2016 at 1:05 pm

I have been trying to call you and have left many voice mails and no response as of yet. I mow the lawn for lone star steakhouse in Bloomington IL. I have received the first payment that I sent in but I am inquiring about the 2nd on billing date June 4th account #954461 for $325. I want to know when I can expect a payment for that billing? This is way past 30 days after billing. I have since sent another bill dated June 25th account # 954461 witch is coming up on 30 days from billing. I appreciate taking care of your lawn for you but I would like to be paid in a timely manner. Thanks in advance for your prompt response. Have a great day.

Bob Wilson


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