LG Electronics USA Corporate Office - Corporate Office HQ

LG Electronics USA Corporate Office

How would you rate your experience with LG Electronics ?

[Total: 36    Average: 1.7/5]

LG Electronics Corporate Office Address

LG Electronics, USA, Inc.
1000 Sylvan Avenue
Englewood Cliffs, New Jersey 07632

Contact LG Electronics

Phone Number: (201) 816-2000
Fax Number: (201) 816-0636
Website: http://www.lg.com/us
Email: Email LG Electronics

LG Electronics Facts

Founder: Gold Star
Date Founded: 1958
Founding Location: South Korea
Number of Employees: 82000

LG Electronics Executives

CEO: Cho Jun-Ho
CFO: Darren Gibula
COO: K. I. Kwon

LG Electronics History

 

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LG Electronics was founded in 1958 in South Korea, originally as “GoldStar”. The company manufactures and distributes a wide range of appliances and consumer electronics around the globe. GoldStar merged with “Lucky” and LG Cable to found what today is LG Electronics.

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The company plays a large role in the consumer appliance and electronics world. It is the second largest LCD television manufacturer in the world, and recently released the world’s first 84-inch ultra-HD television for sale to consumers. The company also makes mobile phones, computers, smart watches, tablets, vacuum cleaners, washing machines, and refrigerators, just to name a few of their products.

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LG Electronics announced the availability of its latest premium, high-performance LG gram notebooks for the first time this year, which had received high praise earlier this month at CES 2018. The new 15-inch model is designed for users who want a more powerful performance from their notebook.

In April 2018, the company announced that they were adding Hulu Live TV to selected smart televisions.

LG made the Forbes list of Best Employers in 2018.

Although the company is based in South Korea, the company has established a corporate office in New Jersey. LG Electronics had annual revenue in 2015 of $56.5 trillion and employ almost 82,000 people.

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LG Electronics FAQs

Question 1: What is the phone number for LG Electronics?
Answer 1: The phone number for LG Electronics is (201) 816-2000.

Question 2: Who is the CEO of LG Electronics?
Answer 2: The CEO of LG Electronics is Cho Jun-Ho.

Question 3: Who founded LG Electronics?
Answer 3: LG Electronics was founded by Gold Star in 1958.

{ 46 comments… read them below or add one }

Grace September 30, 2019 at 2:16 pm

I called the LG customer service number on Mon September 16th about our 3 year old refrigerator (under warranty) no longer cooling and the freezer no longer freezing. The customer service lady was very nice and walked me through the digital diagnosis process, asked if there were any vents blocked (no food in fridge or freezer anymore so no), and then walked me through the resetting process. She told me to wait 4-6 hours and to call back if the refrigerator was still not working. I called back on Tuesday morning to report that my refrigerator was now completely warm. I was told they would put in a work order and that I should wait to hear back. By Friday, I called again to see if I could get an update on the progress and was told they would pass it on to service (again) and that it could take 3-5 days. On Monday I called again, it had been 7 days without our refrigerator, and was told it takes 3-5 days to find a technician and that they would pass it onto service and to call back if I didn’t hear information by the end of Monday. Tuesday I called to report that I had not heard from anyone, now on day 8 without fridge, and was told this was too long to have to wait?! The woman found a technician within 5 minutes. It is beyond me why it takes 6 days to find a person to work on a refrigerator?! And to be constantly blown off only to have someone provide the needed info in minutes was beyond frustrating.

I was told that the company I was connected with would contact me and that I had an appointment for Thursday. When I didn’t hear anything by 12pm on Weds I called the company who told me they were not instructed to call me and thankfully I called. We were able to set up a time and Thursdays the technicians came to see the refrigerator. I was told they needed parts and that it could take up to 7 days JUST TO GET THE PARTS in and that I could make another appointment then. It is now Sept 30th, 15 days without a refrigerator (that is only 3 years old mind you), and I have lost the entire contents of my fridge and freezer drawer. We are a family of 5 so working around this inconvenience has been extremely frustrating. It is ridiculous that we are still without a refrigerator and we still don’t know when we will have it working again. I am disappointed in the customer service provided by LG as well as their product. I have since been told by a number of people that they would never buy and LG for these very reasons. You need to do better if you want to receive positive word of mouth and provide good business.

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Diane Wolfe September 4, 2019 at 2:53 pm

I purchased a whole kitchen appliance suite. Right at 2 years the refrigerator compressor went out, next the dishwasher display quit working. Now the fan on the convection over quit working . Only thing left is the microwave to quit.
.

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Erminia Bresler August 9, 2019 at 2:58 pm

My husband and I are an elderly honest couple that spent our hard earned money to purchase all new LG kitchen appliances thinking we were getting quality appliances and would not have to worry about appliance repairs for several years. Now less than 3 years we are faced with living with ice chest all over our kitchen because our refrigerator is not cooling. We are also having to eat out because we cannot keep to much food because we would have to keep it on ice that keeps melting. Also, my husband has faced multiple calls and still can’t get an answer as to when someone will be out to repair it. Why should we have to deal with this so soon after purchasing new appliances! My brother also purchased an LG refrigerator because I had choosen LG. His went out recently also. LG needs to make this right! We paid $2370.55 for our refrigerator. It’s not like we purchased a cheap refrigerator. We should not have to be dealing with this. How long do we have to live without a refrigerator?? PLEASE HELP!

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Irene Pelletier July 22, 2019 at 11:30 am

THIS IS THE WORST REFRIGERATOR I HAVE EVER PURCHASED! NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!

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Robert Moore July 17, 2019 at 10:11 am

My refrigerator, Model LSXS26326, failed after only three years of service. Both the compressor and main circuit board are bad, according to the repair service. LG has been very slow in supplying replacement parts, and I have been without use of the refrigerator for two weeks. I would not recommend buying any LG kitchen products.

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Linda July 2, 2019 at 2:55 pm

I purchased a washer dryer stove microwave dish washer dryer from LG at Hone Depot. The only 2 I have not had an issue with is the microwave and dishwasher‼️ Worst appliance and customer service I gave ever had to deal with … Top of the Line I DONT THINK so‼️I am going I. Every social media to so no one else has such a HORRIBLE experience. DONT buy ANY LG‼️‼️‼️

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Sherri Shamblin June 6, 2019 at 3:00 pm

Hello, I am a T-Mobile user that had a LG6 phone. I made my last payment, on May 15th for the phone. It started acting up, being slow etc. On Tuesday, June 4th. It completely froze, just had the LG face and I couldn’t get it to do anything. Then I got a message on the phone that said it was corrupt. I went right to T-Mobile, they couldn’t get the phone to do anything. The next day, my phone had been wiped clean, like a factory reset. I have LOST ALL my data, contacts, and ALL my pictures. Super disappointed, want my data back.
Sherri.

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Furious Customer May 21, 2019 at 7:24 pm

On 10/11/14 I purchased a LG washer and dryer for the amount of: $2247.79. Soon after it was installed, the washing machine began ripping my clothes. it rips them in a crescent shape–it does this to all kinds of clothes and fabrics, some very heavy fabric items ripped like tissues. After over a year of service calls and attempts to delay service and reporting, and after having 4 LG engineers come to my home, who admitted that the washer was faulty, the company agreed to refund my washer for a pro-rated cost, if I promised to purchase another LG as a replacement, I agreed. I took and submitted around 40 photographs of the damaged clothing. I was refunded a significantly devalued amount for them, and I was required to mail all of these clothes to the company.

After purchasing a replacement, the same model, the same problem began happening. The information on this washer is:

Washer Model: WT5070CW
Washer Serial #: 407PNTF4H713

I am inquiring about the merit of a potential legal grievance against LG, regarding this second defective washing machine. When trying to get service for the second machine, LG cancelled appointments, told me my warranty was void for a reason not stated in any of their manuals or any of my receipts of purchase. They also engaged in flagrant lying about facts, documenting I did things which I did not do, in an attempt to avoid liability for another defective machine. These things are outlined here.

The washer was purchased 9/6/2016 at Pacific Sales for $718.52. Shortly after receiving it, the machine began shredding clothing, as stated. In trouble-shooting it was clear I was not doing any of the things which the company states can cause this problem, in their manual or in trouble-shooting pages online. The machine was serviced a couple times, but the problem ensued. The service technician told me it may be another defective machine and replacing it may be the only option. When I contacted the company to see what they would do, given that the technician said it could not repair it, they told me that my warranty was void because the machine was located outside. I stated when I purchased the machine Pacific Sales said the warranty was good even if the machine is outside, something many do in Southern Ca. The machine also has a weather proof cover when not in use, and the pluming is up to spec/installed by a contractor. In reading over both my receipt and the manual, nowhere in any documents I got when purchasing the machine does it say your warranty is void if the machine is outside. An attorney looked over the paperwork with me and said nothing indicates they would not have to fulfill their warranty.

In Nov. 2016 I was hit by a car walking my dogs, a hit and run, and it was very hard to try to advocate for myself due to injuries. Yet, laundry kept being destroyed. I began trying to get a repair as I could not afford the overwhelming loss of clothing and personal items. I believe that they did send a non-LG tech out once or a few times, but like before, no one could fix the machine. Most of the times I called I was refused a service call. I was told that they would not service as my machine was installed outside. I asked them to prove that this was in my literature, but the company would not supply me evidence of this, they told me, “It’s just our policy.” When my warranty was about to expire, I called the LG department which kept sending me solicitations to extend my warranty. I asked them if they would extend my warranty, if my machine was located outside—they said of course.

More valuable clothing was being destroyed, my warranty ran out and I was furious that this had happened to me a second time. I called the company and got someone who was less draconian and strict, who set up a service appointment with a LG serviceperson. She saw that my complaint was filed far back immediately after buying the machine and that it was well documented (many calls) that the problem was never repaired, she did not indicate that it could not be serviced due to it being outside.

On January 21, 2019, after almost two years of this problem and extensive loss of clothing, LG technician Roman came to my home. I am having a hard time getting confirmation dates from LG but I believe I had appointments, serviced on April 10, April 13, April 30, and May 13. There were also appointments which were made, but then the technician was a no-show, and I was not contacted about this. I believe these were on April 9, May 7, and May 8. I waited the whole day for these three appointments, No one called me to cancel, and LG documented that I had cancelled these appointments. LG states the 2019 appointments which were cancelled by the technician were: 4/24, 5/6, and 5/9. I believe their dates may be incorrect, it may be dates the technician documented the appointments.

On April 13, technician Roman came out again and finally diagnosed that there was a crack in the drum cap and replaced this at no cost to me. In this appointment, technician Roman also told me that he could not keep up with the complaints, that everyone was having the same problem I was having, and that the new energy efficient, low-water machines just do not work as well, there are too many problems with them. He said often there isn’t enough water and the friction without water causes clothes to rip. He showed me about three different tricks I could use to try to get the machine to give me adequate water, saying the sensors do not work properly. (I was already trying these tricks, they are time-consuming and annoying.)

After this appointment my clothing continued to rip. I called LG and they told me that from the documentation that I now qualified for a replacement machine and that my case was being forwarded to a different department. LG emailed me a link where I could send photos of my damaged items. They acknowledged everything. An employee, Tremell B., called me and said I could lodge a damaged item report for refund. The emailed me:

Please use this case number in sending photos of the damages – CNN190424391384 | Thank you.

But then no one at LG called me to do the paperwork for my replacement and/or refund of the actual washing machine, which was still not functioning properly. After many calls, I spoke to someone in this supervisory department who told me I was misinformed and that I would get no refund yet. They told me for me to get my refund or replacement the LG technician had to come out again and diagnose definitively that he cannot fix the machine and that it is still damaging clothing. I set up an appointment with Roman again on April 30 for this purpose. I was accumulating the damaged clothing to show him.

Roman came out again on April 30 and took photos of the newly destroyed clothing and told me he would send them to LG and he would document that I am doing everything correctly and that he cannot fix the problem. In this appointment technician Roman asked me how much soap I used. I showed him the lowest line on my Trader Joes’ brand laundry detergent labeled: HE. He said to me, “That’s too much, every load of any size can only have two tablespoons. If LG comes out again or if they call tell them you only use two tablespoons, or else they will say you use to much soap and this is the reason your machine is ripping the clothes and they will refuse to service you again. After he left I measured out how much liquid was on the lowest line of the detergent I used and it measured to just under two tablespoons. I was not using too much soap. I also told a representative on the phone later that he had said this to me.

I also told Roman at this appointment that it seemed that the most damage was happening in the delicate cycle. He told me that the delicate cycle is the cycle that gives the least amount of water and this is what delicate refers to, it is not a cycle for washing delicate clothing. (?) Yes, he told me this.

After this appointment nothing happened, I was not contacted. I called the company and they told me that they were not replacing my machine because Roman had documented that I was using too much soap, and that I should not be serviced anymore due to this. I told them I absolutely was not using too much soap, that I had measured how much I used after the technician left and it was exactly how much I was supposed to use. I also relayed to LG in this call, that in the most recent April 30 appointment, the technician had taken photos of the damaged clothing. The customer service representative told me that there was no service appointment on April 30, and that I was lying—that there was absolutely no documentation from this appointment and that no photos of damaged clothing were sent to the company by a technician. This gas-lighting phone call was about an hour long, where I stated there was an appointment and I asked this person saying I was lying about this, if I got another service call, would I need to video tape it to prove it had taken place? I also said there were plenty of CCTV around the neighborhood that could show he had been to my home on April 30. I believe this person’s name was Mia and she refused to help me.

Finally, I called the general line, and they set up another appointment for me with Roman. I told them that the documentation that I was using too much soap was false, and needed to be removed from my notes, and that if the service person Roman came out again I could prove this. She agreed to set up an appointment for me, her name as Sam. Roman was a no show for this appointment, and for the subsequent appointment, and when I called to find out why Roman had not come to the appointment, when I waited at home for entire days, the LG rep told me that Roman had documented that I had cancelled these appointments; I had not. I demanded I get an appointment and that someone call Roman and tell him that I will be here, and if he intents do be a no-show again he must call and tell me. On the day of the appointment I called LG and told them I had an appointment that day and I did not want this technician to cancel again, they called the technician when I held on the line and told him this. They told me he would come. I video-taped this appointment to prove Roman had come to my home.

Roman called when he was on his way, and said to me on the phone that he was told this service appointment was set up because I had complained that I had rust in my machine and bleach damage. He told me that my doing this was now documented in my case notes and I would not get a new machine or refund for this reason. I told him this was not the case, but that we would discuss when he came to my home.

I video-taped this entire appointment which shows:

• There is no rust damage to my machine
• There is no bleach damage to my machine
• I use the correct amount of soap, two tablespoons
• Roman really does not know exactly how much soap to use for smaller loads, gave a weird confusing answer
• Roman was responsible for the cancelled/no-show appointments
• That I had newly, damaged clothing which he, again photographed, while being filmed

During this appointment Roman called LG to ask them if he could also film the appointment, he was told no. I was certain that all of this evidence would help me to finally get my due refund or replacement. When I called LG they told met hat this would not happen because my machine was outside the house and my warranty had expired. They also now changed their story, telling me that I was right, I had not cancelled the earlier three missed appointments but rather the technician cancelled them stating it was because my machine was outside. (This technician had never said anything to me about this.)

We were back at square one where I was explaining that nowhere in the paperwork or manual does it say my warranty is void if my machine is installed outside. The representative, Heather, whom I last spoke to, told me that she would send me documentation proving this is the LG policy. She first emailed me:

From: “heather1.aiello@lge.com”
Date: Monday, May 20, 2019 at 12:56 PM
To: “amandanewaira@gmail.com”
Subject: AMANDA NEWAIRA 8187887678

I checked into this issue for you. I have contacted our manager team for tech support and was told that it states in your manual that the units need to be a controlled environment to be able to work efficiently. Does your shed or housing unit that is storing the washer/dryer have a a/c unit to control the temperature? If it doesn’t, then the warranty has already been voided for the units. The units cannot work properly when the elements of the outside coming inside are unstable for the units to work like they should. This is why your services were cancelled. Your warranty is voided if there is no control devices like a/c unit to maintain the temperature inside the shed.

Heather
Executive Service l Customer Interactive Center
LG Electronics Alabama, Inc.
201 James Record Road | Huntsville, AL 35824
t: 800-243-0000 | f: 256-461-6561

I then emailed her asking that she show me the exact wording of this in the paperwork I got when I purchased the washer. She emailed me the manual as an attachment and wrote:

From: “heather1.aiello@ lge.com”
Date: Monday, May 20, 2019 at 4:09 PM
To: Amanda Newaira
Subject: RE: AMANDA NEWAIRA 8187887678

Turn to page 3 towards the bottom. You cannot expose the unit to weather especially in extreme conditions.

This page (Page 3 which she refers to) is labeled “IMPORTANT SAFETY INSTRUCTIONS” and later under BASIC SAFETY PRECAUTIONS, it states WARNING, with bullet points below. One of these bullet points reads: Do not install the washer where it will be exposed to weather or freezing temperatures.

This is all it says, and yes this is on the manuals I had for the washer. Nothing about this tells the consumer that the warranty is void if a person installs their washer outside; nothing about this mentions that a “control device like a c unit” is mandated or else the warranty will be void. The page she referred me to has nothing to do with the warranty or having service voided due to a machine being outside, it is only a safety precaution statement.

Due to the overt attempts this company has made to avoid liability for a machine which has not worked since approximately the time of purchase, and attempts to dodge the warranty, which include flagrant lying about facts, cancelled appointments without warning, disconnecting of phone calls, and other behaviors, I am now reporting this and seeking advocacy. I am certain this company, LG, is breaking the law, perhaps in more ways than one.

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Carren Davis June 4, 2019 at 9:39 am

Put in a complaint with the attorney general’s office. attorneygeneral.gov and go to submit a complaint and use the consumer complaint form.

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Rod Hatch March 18, 2019 at 6:30 pm

The worse customer service I have ever seen ! All the people before me are not exaggerating their experience! I sent in a 2 year old projector for repair. I had to send it back 3 times ! Finally , they told me they ‘ auto destroyed it ‘ they told me they would replace the unit or issue a full refund. Well , neither has happened. They kept the unit and refuse to tell me anything ! I am ready to spend what ever it takes to teach these criminals a lesson ! I can’t believe these losers are still in business. Tell everyone you encounter to never do business with these idiots !

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Carren Davis June 4, 2019 at 9:41 am

Make sure you put in a complaint with the attorney general’s office.
attorneygeneral.gov submit a complaint and fill out consumer complaint form

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Florence Duggan February 2, 2019 at 9:18 am

I think LG makes the worst appliances every created. I purchased a refrigerator, dishwasher, microwave and oven all LG five 1/2 years ago. I have had to replace the microwave and the new one has had three repair visits already. I also have had the dishwasher repaired twice (approximate $320) the stove once (covered by warranty) and the refrigerator twice (total parts $827). I would advise anyone NOT to buy LG. Their repair service requires that they charge your credit card BEFORE the visit!

Stay away folks, the products are bummers.

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Carren Davis June 4, 2019 at 9:43 am

Make sure you send in a complaint to the attorney general’s office.
attorneygeneral.gov submit a complaint, use the consumer complaint form.

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Martin Broer December 29, 2018 at 1:56 pm

I am a senior citizen with meager retirement funds. On 2/13/2016 I purchased a LG-V10 smartphone. Yesterday the battery started to overheat and I could not use the phone anymore. I understand that you were aware of this problem, so I am requesting some reimbursement. I spend $672.00 and only could use the phone just over two years. That is outrageous.
Martin Broer Spring Hill Florida. 34608
Email rienus39@ outlook.com

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jeff rutter December 5, 2018 at 2:38 pm

I purchased an LG6 smart phone on April 24, 2018, model number ls993bk. The phone is warranted for one year. On 10/30/2018 I had to to obtain an RA for return because the phone shut down. I was without a phone for 10 days and had to buy a burner phone and minutes to have any communication possibilities. The phone was returned on 11/09/2018 with a hairline crack in it. I have made numerous phone calls regarding this with no satisfaction. I have proof there was no crack in the phone when it was sent in. LG requested I send all sorts of info to them.They would not have fixed the phone had it had a crack in it. I can produce an avadavit from a Sprint tech who saw the phone both before and after it was sent in. He is the one one who pointed out the crack to me. All I wanted was to be made whole again. Replace the defective phone with a new one. The amount of aggravation and number of phone calls I have made regarding this incident is unreal. It is absolutely the WORST CUSTOMER SERVICE I’ve ever been subjected to. At this point I am going to turn it over to my attorney based upon non action and the mental anguish I have gone thru. All you had to do was replace a defective phone that you broke. Shame on you Mr. Cho Jun-Ho.I give your company i minus 10 on customer service and satisfaction. Jeff Rutter. RA# A018AG243408

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Dina Hathaway December 4, 2018 at 7:53 am

I will NEVER purchase another LG product again!!!!! I purchased a refrigerator model number LFXS30726S in April 2016. The compressor died in October 2018. This piece of crap cost us $2,475 and lasted us a little over 2 years. I have been on the phone with this company at lease once a week since October 28, 2018. It is now December 1, 2018 and have received no service. They keep telling me that they are looking for a service rep to come out in my area and fix it. They haven’t found anybody to fix it after 5 weeks. I am pretty sure they never will. I have even gone as far as trying to find a repair person myself but nobody wants to fix LG or Samsung products. They have all told me that their compressors are too hard to fix and the tools to fix it are costly. I then received a message on my cell phone on November 12th informing me that it was taken to the “escalation process”. They also said that if they were unable to find a repair person in 3 to 5 business days that they would find an alternative solution (refund or replacement). Never heard from them after the 5 day marker and I called them back. In fact I have called them back at lease once a week from the time that I was promised a resolution on Nov 12th and as you can guess they still don’t have an answer as of December 1st. If they tell you it is going to escalation, it just means they are trying to appease you and buy more time. As mentioned in the other reviews, they push you to your last limit and just hope that you will go away. I truly don’t understand how LG stays in business because not only do they build a product that costs a fortune and doesn’t last for more that 2-3 years, they also have horrible customer service. In my eyes they are criminals!!!! They steal the money from the consumer and walk away not standing behind their product. Not sure how they sleep at night but I will sleep a lot better getting the word out that they are a company that consumers should not support.

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Faye Hoffpauer January 29, 2019 at 4:08 pm

bliss6464@ hotmail.com
We’ve had the same problem with our range. It was delivered broken, that was 6 months ago, they are still trying to find a repair person, even though they know no one will service it. They Tols us they will replace it, now we can’t get anywhere with them. They always say they will return my call. They never do. The worst customer service!!!!!

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Julie c February 12, 2019 at 8:41 pm

I will totally agree with this statement. My fridge went out on Xmas eve and it’s mid feb now and I still have gotten no where with this company. It’s flusterating as all get out. They only saving grace we have is we have snow banks to keep our stuff cold. So flusterating.

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Bhagirathi Agrawal November 29, 2018 at 10:29 pm

I having hard time to get some one to service my refrigerator which I bought in June 2018, L,G, service is so bad I can not explained,
please give me a answer
very unsatisfied costumer
Bhagirathi Agrawal

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Andrew Baron September 25, 2018 at 2:19 pm

Have a lg ref french door bottom freezer stainless steel looks like it is rusting out from the inside of the bottom panel only two years old. Paid $1500 for it

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Rob August 21, 2018 at 1:43 pm

Linkedin is a good source of names, titles and profiles for management at any company. Read a person’s full profile and find out what they do and what is important to them. There are websites which list email domains at companies. Once the domain is known; sometimes email addresses for the contacts found in Linkedin can be determined. When you send an email and it does not “bounce back” ; you know you have it correct. When you have the names; you can also start calling direct to managers. Call as if you are a business person. Speak as if you know them and reference something you know about them ( which you read on Linkedin) and then ask them to help you referencing what you saw on Linkedin. Also; ask an Appliance store that sells the product for the direct contact info. for the people they deal with. If you get contacts; list them here for others to contact. If you want to get personal; cross check a person found on linkedin on Facebook.

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April Darmody July 28, 2018 at 12:36 pm

Two weeks ago we came home to a flood in the kitchen. The refrigerator quit, the freezer had thawed down all food was lost.We called LG because we have only had it a few years to verify the warranty. Never received a call back, until today. A woman said I’m calling about your refrigerator to let you know it is under warranty and we will fix the problem. I said are you calling about the message we left two weeks ago? She said yes. I told her we had to buy a new refrigerator, (not LG), and toss the LG. She said “sorry”. Long story longer, after checking LG has a poor at best customer service rating. They have great features and look but if something goes wrong and you can’t get service what good is it?

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robert morena October 23, 2018 at 9:54 am

I can NOT believe this company is in business. If people knew how POORLY (and that is being generous!) they respond to service calls, let alone get someone to your home to fix the machines, they’d NEVER sell another piece of equipment again. Our refrigerator is less than 12 months old and it completely stopped working! I’ve tried for over a week calling the main customer support line, then LG Electronics in AL, and finally the CEO’s office in NJ and have STILL not had a repair service call initiated. It’s been over a WEEK now and still NO appointment for repair. Absolutely, unacceptable. I’m writing a letter to the CEO of Best Buy to share my experience and encourage them to NOT sell any LG products until LG takes seriously their responsibility to SERVICE their products! What a joke of a company!

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lee waller May 4, 2018 at 3:21 pm

Bought 65 inch Tv had problems with it on day one. Spoke with customer service for help with set up. The rep determined I needed the Magic remote with voice activation that did NOT come with the tv. She stated she would mail it out to me Free of charge. One week later I received a remote in the mail that was the same remote that doesn’t work with this unit very well. When I called LG to ask they replace the remote as they had promised they refused and said I could purchase it for $83.00. I reminded that they had promised to replace it at no charge and it was actually doXXXXented. They said their employee was mistaken and they would not replace it final . Very rude customer service.I am returning TV. Do NOT BUY LG PRODUCTS EVER!!!

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indi caamano April 30, 2018 at 9:56 am

well i see you guys don’t care about people
i will go legal is the only time you people will listen
i need repairs on a unit is not even 6 months old and you guys are insulkting
now i don’t feel bad since i see your product is not what you say and everyone has same issue, so i will go legal and suit you requesting my money and aggravation since i been with no refrigerator for 4 days and you people do not care’
case number CNN180428930161

INDI 813 557 XXXXX I DON’T GET A CALL YOU GUYS WILL BE NOTIFIED BY THE LAW
THIS IS INSULTING WILL NEVER PURCHASE NOTHING FROM LG

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Kim Nguyen February 5, 2018 at 6:43 pm

Hi,

I have called customer care on January 22nd, in which I provided the receipt of the product purchased from Sam’s Club. Today, February 5th, 2018 I called 1:17pm inquiring my missing parts to the washer side-kicker. The customer care agent stated that my receipt needed to provided the model/serial number. I have provided whatever Sam’s Club receipt shown. Upon my frustration, I’ve requested to speak with the manager on duty, the customer care agent told me the manager would not speak to me. My experience with LG customer care have been a frustrating and time consuming. Please resolve my matter as soon as possible.

Reference:
Case Number: CNN180123264995
Kim Nguyen
email: kimnguyendavis@ gmail.com

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Marcel Glock February 1, 2018 at 5:22 pm

I purchased a French Door Refrigerator on 1July 2017, and we started to have issues with it in October 2017. They had to replace the door with the ice maker in it to resolve one problem. The main problem which still persists today is that the unit is not cooling, the unit has been inoperative since the beginning of December 2017. They have replaced the compressor, a sensing unit, the mother board and the dryer and the unit is still not working. Now I’m being told that the new compressor needs to be replaced. We have been without a Refrigerator for two month now, I think that’s long enough all I want now is my money refunded. I have been dealing with your Huntsville, Alabama office to have this happen without success. I solicit your help to have this matter resolved. My account is under my phone number (803-260-XXXXX)

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Tom Persico April 19, 2018 at 2:44 pm

tpersico13@ gmail.com

Same issues with our LG refrigerator! Called customer service 5X with no result.

Stay away from LG!!

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Alana Solomon October 28, 2017 at 3:46 pm

Hello, I purchased your LG washer, dryer set in 2010. Before the 90 days were up I got a replacement washer just like the first one. Since then this second one had the drum replaced, the electronic board in both the washer and dryer had to be replaced and it still has problems. The balance is off and has been from the beginning, I must always readjust the load inside even with just regular loads. It always gives me error codes and I must start over. In a nut shell the washer and dryer, mostly the washer has been worthless. It is just my husband and I and we are retired so nothing heavy goes into the machine, etc. I expected this machine to last me years without problems but I must replace the machine now. I before had a Kenmore front load with a family of four and it never gave me a minutes problem. When we retired we moved from VA to NC and sold the Kenmore with our previous home and I am sure it is still going strong. Do you have any comments for me? Thank you very much. Alana Solomon
Hope Mills, NC 28348
703590XXXXX

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Bill Mahoney October 9, 2017 at 10:44 am

I purchased a warranty on our dryer on 9/29/17. At that time I scheduled an appointment to have our dryer repaired. My wife received a call from the service center saying that the company could not come out but another company would come and she was given the phone number. She called the company and the owner told her that they don’t repair gas dryers. My wife told her that our dryer is electric. The company made an appointment to come out to repair the dryer. My wife read the warranty and saw that it said gas dryer. She called LG and spoke with a representative and asked that the warranty be changed from gas to electric so that we don’t go through that problem again. She was told rather rudely that it could not be changed. She asked to speak with a manager. The person asked why. She told him it was because she wanted the information corrected. He hung up on her! She then called someone in another department and asked to speak with a manager in service and was put on hold. No one ever came to the phone. I then went on a live chat and the person was able to help get the information changed. I explained the rude treatment we received and told him I was going to report it to corporate. He typed “alright” and cut the chat off.
Since we had that original issue saying we had an electric dryer and we had purchased a one year warranty, I would like a correct copy of the warranty mailed or emailed to me reflecting that we do have an electric dryer.
Bill Mahoney

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Elise Mallove September 8, 2017 at 5:59 pm

I purchased washer model WT5001CW in December 2011. The inside of the rim is very badly rusted and the enamel is blistering all the way around. Large chunks of rust fall into my wash and ruin it. Your robotic customer service agents were absolutely no help, as I am sure they are programmed to deflect all complaints. LG manufactures the worst products (I also have defective dryer, refrigerator & TV ), has the worst ‘customer service’, if you can even call it that and has absolutely no respect or concern for their consumers. After seeing the enormous number of complaints for every product you make and the utter lack of responsibility you take I am shocked that you can remain in business. I am committed to discrediting this terrible company in every possible way so that others may be spared the expense and immense frustration of dealing with a company who makes really crappy products and could care less while they laugh all the way to the bank.

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Lynn October 14, 2017 at 6:26 pm

Absolutely feel for you and there r a million others they have treated this way. Shout your story loud and clear social media news networks whatever it takes they have made trillions from our consumers and have no concern to stand by or fix their product and the other non LG companies don’t want to work on them as they do not get reimbursed sufficiently. File complaints with all you can reach we don’t need companies like that taken advantage of consumers. Many spent many years worth of savings on their products only to find out either parts or repair are impossible no service etc. I hope they are banned from sale and I hope the retailers quit asking them as they can be liable too as these products are not fit for providing the service they are supposed to and are expected to perform the function they are sold for. Don’t believe you have no rights! Implied warranty is not just a one year and you pray the thing doesn’t stop working and can’t be repaired. Demand it fulfill it’s fitness for service $4500 for fridge and repairs and they want another $1,700 for labor to fix a warranted part? I don’t think so! When action is filed it will be for a whole lot more for all my grief and lost good many times and improper repair. Now they believe they will hold out not repairing till warranty runs out. LG is so awful! Please do not buy their products!!!!

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Elaine Schmitz August 21, 2017 at 5:13 pm

Purchase a LG washer and dryer from Sears, they were a matching pair when delivered but the dryer had to be exchanged because of the exhaust configuration. The dryer was out of stock so we had to wait for it to come back in. When it did it was a different color than the wash machine, no longer a matching pair. LG’s rep told Sears to call and LG would correct the problem, but when I did they refused. I was told that once the Kenmore name goes on it, it is no longer a LG product but rather it belonged to Sears, even though it was still an LG. Sears and LG are playing the blame game as neither one wants to own up and take care of the problem.

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Ken Mayer August 4, 2017 at 6:25 pm

Have. LG phone that is no longer supposed in up dates . LG leaving my home with out protection app to control system no long supported . Bad move on their part!

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Chris July 31, 2017 at 2:29 pm

LG has horrible customer service and horrible products. I will never buy LG again. I have owned a LG G3, G4, G5, and 2 HBS Bluetooth headsets. The only product that has never needed repair is my G2. My G5 has been sent back 2x and left me w/o a phone for 4 weeks. I just received it and it came back with no speaker. Now it has to go back again for 2 weeks, a total of 6 weeks w/o a phone. LG does not care, will not waive expedited shipping, and will not offer a loaner device. Never again will I own a LG product or give this company any positive feedback. I am done. I’m going to buy a Samsung or Nexus phone today.
I would just like it to be known that the lack of care by the service dept, is the reason that another long-time customer is leaving your company products behind. Hopefully this email can be given to someone of authority and changes will be made. Also each time I contact LG (by chat, email, or phone) I’m told I cannot speak to a supervisor. I’ve made too many phone calls and product claims with this company to rely on the product again.

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sandy July 1, 2017 at 8:19 am

I was on phone yesterday for 3 hours between AT&T and warranty they wanted me to put a claim against my insurance for a defective phone it is still under warranty. The issue is my phone is a LG v10 and gets extremely hot to touch. I have to use a wash cloth to hold the phone and put on speaker to talk. One day I was talking on it and it got so hot I dropped it because it was burning my hand so they are telling me it is not covered under warranty because it has a crack in screen. I told them because phone got hot would you rather me burn my hand and then she the company …that is just crazy for a defective phone I still have and still gets extremely hot. I guess I’ll just let it blow up or burn me and go from there…is what they are pretty much saying..LG is horrrible in customer care and their products are junk…

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Donna June 25, 2017 at 6:01 pm

Bought a LG French Door Refrigerator three years ago. The freezer went out last week. Called an independent repairman since my warrenty was up and was told there was a Freon leak. Was told the refrigerator was not cooling up to par either. Called Customer Service where I got transferred three times by three poorly speaking rep’s and was told I would have to pay $325 to have it repaired and it would come with only a 60 day guarantee. Because I need this appliance I agreed and had to give a credit card for them to chg the service. I have not received a date for this repair but they have already deducted a third of the cost from the account.
Every time I mentioned I couldn’t understand what they were saying due to their accents I was transferred. Their customer service is one of the worst I have ever had to deal with and their product is sub par. I have written a letter to them, cc’d the letter and sent it to BBB,Home Depot where I bought it, LG’s headquarters, put it on Facebook and my twitter account. I am getting ready to put it in the paper in the Opinions Column.
My advice is run not walk away from any LG product because if you have a problem their worthless customer service isn’t going to be of much if any help.

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Lynn wilburn October 14, 2017 at 6:34 pm

Absolutely feel for you and there r a million others they have treated this way. Shout your story loud and clear social media news networks whatever it takes they have made trillions from our consumers and have no concern to stand by or fix their product and the other non LG companies don’t want to work on them as they do not get reimbursed sufficiently. File complaints with all you can reach we don’t need companies like that taken advantage of consumers. Many spent many years worth of savings on their products only to find out either parts or repair are impossible no service etc. I hope they are banned from sale and I hope the retailers quit selling them as they can be liable too as these products are not fit for providing the service they are supposed to and are expected to perform the function they are sold for. Don’t believe you have no rights! Implied warranty is not just a one year and you pray the thing doesn’t stop working and can’t be repaired. Demand it fulfill it’s fitness for service $4500 for fridge and repairs and they want another $1,700 for labor to fix a warranted part? I don’t think so! When action is filed it will be for a whole lot more for all my grief and lost good many times and improper repair. Now they believe they will hold out not repairing till warranty runs out. LG is so awful! Please do not buy their products!!!! I agree with the “Run from ZLG products as others have said. Please if you think we are doing this for fun you are sorely mistaken. You don’t want to end up here. HORRIBLE!!!!!!!

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kaybe January 23, 2018 at 8:29 pm

I have a 2 1/2 year old LG french door refrigerator that has been dead for one month and have gotten the run around from LG for the past month.The compressor needs to be replaced but no service people in Ct. want to do warrantee work for LG. They sat they don’t get paid yet LG site lists all these “LG certified techs”. Their customer service is nil and they don’t stand behind their product. They are ripping us off. Just look up their customer service complaints. BUYER BEWARE! It’s a disgrace!

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John Kaylor June 23, 2017 at 8:34 am

Have bought G3, it stopped working 1.5 years later (6 months after warranty), bought a G4, same thing happened. Company said it was under warranty, shipped it back, company changed their minds, it’s not under warranty. We spent, time, money, bought a flip pgone to get us through the 10 days that they have it, it’s been over 3 weeks, still haven’t received it. They want us to pay for repairs on their mistake. 3 headsets that have not worked after 6 months. A TV that has the screen getting darker. We would have never sent the phone back if it could’t be fixed. We would have bought a new phone instead of spending $200 on shipping, new phone, losing all our data. Piss, poor customer service. Heard there is a suit against LG for software issues, count me in. LG won’t make this right.

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ron charles June 16, 2017 at 1:22 pm

I been waiting for over a month for a repair for our refrigerator.. We have been trying to get this repair with no avail.. They keep giving us the run around.. beware pray you never need a repair.. the worst customer service ever!

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Debbie November 29, 2017 at 10:40 am

We are having the same problem with our refrigerator. It’s been out for a month and all we get is the run a round with customer service. Do you have any suggestions?
OMG!

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Kathy April 12, 2018 at 10:47 am

My LG refrigerator stopped working after 2.5 years. Have tried for almost 4 months to get them to send the compressor.The repairman has been trying too. They give you a case #- I’m on my 3rd. Case # expires after 30 days. Repairman & I have called ridiculous # of times. Contacted a lawyer doing a class action suit. Rec’d an answer stating they weren’t going to pursue it now & that LG is dedicated to customer service. Right! Bought it at Home Depot – got different cust. serv. # from them. Goes straight to same place as other #. Rprman called US person-get nothing but lies. Guess I’m going to have to file a class action myself if I can find a lawyer to do it. Pls let me know if anyone finds out how to get this thing done. I’m tired of waiting and we need to do something about this beside complaining online. Can’t afford another fridge. Thanks.

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Kathy April 12, 2018 at 11:09 am

Wanted to add this- I did not buy the extended warranty. Your warranty is only good for 1 year for labor and functional parts. However, the compressor warranty is good for 10 yrs. & condenser for 7 yrs. I’ve grilled them on it all so don’t give up even if you didn’t buy the extended warranty. Oh, and the smart phone thing (sorry not tech savvy) at the top of your fridge, I tried that at the beginning before repairman called. That’s a joke too. Said door was open 1st time. Called back; had them do it again- it was the ice maker’s fault. These people take your money but do not care if anything happens after. Cust. Serv. is scripted and you can rant and rave all you want-will hear- “So sorry.” That’s all you get.

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victor kim May 30, 2017 at 2:56 pm

Dear Sir / Madam concerned to New Construction Projects

We are a total building material supplier such as
1. NORA : Rubber Flooring and Stair Covering made in Germany
2. KRUG : Office & Hospitality Furniture made in Canada
3. CENTRIA : Facade Panel & Roof Panel
4. Construction Specialities : Wall Covering, Wall Protection, Sun Shade, Louver,
Expansion Joint
5. Shure Star : Special Door ( STC, Blast, Bullet Resist, Shelter.. )
6. OSHKOSH : Wood Door
7. MasterBrand : Cabinetry
8. VIRCO : Educational & Training Furniture
as named
TBM International, Inc. located at
4551 Coldwater Canyon Ave. # 201
Studio City, CA 91604

Would you let us know who are contact person related on
1. New Jersey Corporate Office construction project
2. Tennessee Plant Project
for your LEED GOLD Construction Projects?

Best regards,

Victor Kim
TBM International, Inc.
Key Horn, Inc.
213-500-7151

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Malisa heslop March 22, 2017 at 11:44 am

I purchased the front load direct drive set a couple years ago and have had nothing but problems with my washer. Almost immediatly it gave me an error code te which is the thermistor . replaced them but still the code persisted and has never stopped after countless complaints & warrenty coming to an end problems have not stopped presenting themselves…from error codes to dnot recognizing the door being closed. & vibrations so intense that i cant put anything on the shared wall between the washing room & dining room due to items falling & having to “babysit this machine to ensure the cycle completes properly or risk my families clothes be tainted from sitting & washing & soaking in tainted “grey water” (as they are now) unsatisisfied is nowhere close to explaining my discontent with the company as a whole….i just want to return all my lg products take the $ ive wadted with them and start new with a company who doesnt just phase out customers like they do products.

Mrs.morethan heated209

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