Les Schwab Corporate Office

Les Schwab Tire Centers Corporate Office Address

Les Schwab Tire Centers, Inc.
20900 Cooley Rd
Bend, OR 97701

Contact Les Schwab Tire Centers

Phone Number: (541) 447-4136
Fax Number: (541) 416-5488
Website: http://www.lesschwab.com
Email: Email Les Schwab Tire Centers

Executives

CEO: Dick Borgman
CFO: Jack Cuniff
COO: Ken Edwards

Les Schwab Tire Centers History

Les Schwab Tire Centers began in 1952 when Leslie Schwab purchased OK Rubber Welders tire store in Prineville, Oregon.

In 1966, Schwab decides to operate OK Rubber Welders as a separate company.  He changes the company name to Les Schwab Tire Centers.

By 1972, there are 35 tire center stores.

In 2000, Modern Tire Dealer magazine names Les Schwab Tire Centers as dealer of the year.

In 2006, the company was sued over allegations of gender based discrimination.  The case was settled out of court in 2010.

Dick Borgman is named as CEO in 2006.

In 2007, founder Les Schwab died.

In 2008, the company headquarters moves from Prineville to Bend, Oregon.

Today, there are over 375 Les Schwab Tire Centers in 9 Western US states.

{ 97 comments… read them below or add one }

John Dixon July 30, 2015 at 12:19 am

I have been a steady customer of Les Schwab for 15 years. If you don’t stop that commercial about the kitten I will become a Big O Tire customer for the next 15 years.

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Adler Rodrigeus July 29, 2015 at 1:36 pm

I have been a Les Schwab customer for the past 20 years. However, the events of the past weekend has made me lose faith in the competence of the technician hired at the Edmonds, WA store.
I had my daughter take my car in to inspect the tires as something did not feel right during driving. Also, discount tires had noticed that my right tire was losing pressure in two days. My daughter asked the woman at the counter to have the tech inspect all tires as she was not sure which tire was affected. After noticing a nail embedded in the rear tire, they informed her that all the rest were good to go.
Two days later (yesterday) my tire went flat but I was able to make it to a Discount tire store. After inspecting the right passenger tire (flat one) they informed me that there was a nail embedded which caused it to lose pressure every two days. They were surprised that Les Schwab did not catch this blatant issue. They even went out on a limb to suggest that if the nail issue was caught two days prior, I may not have needed to replace the tire.
I called the Edmonds store to report the issues but was basically informed that the Discount tire manager had no right to blame Les Schwab. I was not attmepting to play the blame game, just wanted to make sure that no one else is affected by the Les Schwab technician lack of thoroughness (incompetence?).
However, the manager went on the defense, telling me that his technicians would never make that mistake.

Anyway, thanks for the 20 years of service.
I will be moving my future tire purchases elsewhere and will make sure to spread the word on the negativity received from the Edmonds store. Yelp review to follow.

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Daniel Ockerman July 24, 2015 at 2:14 pm

About a month ago, i was driving to work in my parents Chevy tahoe, and im going no more then 10 MPH, when the front left wheel pops off and rolls about 10 feet away which caused damage to the rotar and wheel well which wouldnt let the drivers door open. 2 weeks prior to this, we had gotten the tires changed and rotated from my parents suburban to the tahoe. When i went in with my dad the next day to the Poulsbo Les Schwab, the man working at the counter had shrugged it off as no big thing. When i got off work that night, i had to go on the highway to go home which i would be going 50 MPH. Had the tire fallen off there, it would be a completely different story right now. I do not recommend going to Les Schwab again.

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Misty O July 23, 2015 at 7:13 pm

A employee named Bruce would not listen to the complaints about the strong rubber smell in this court street store on 7/23/2015. He just told me to go outside. Thanks Bruce. Send two old people outside for over an hour on almost 80+ weather on a hard bench, so they don’t have to smell rubber stinky tires. Can’t we have AC, with some cross air ventilation???

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Misty O July 23, 2015 at 7:10 pm

Her is my Les Schwab story.

I came into the Court Street Les Schwab on July 23, 2015. It was only about 75 degrees outside, sunny. The AC was on in the tire store, which was nice, but not necessary. It was just shy of one hour to replace two front tires that were balded. Each tire and serves fees, the total came to $224.00. My husband said this was a good price. Well, here is the issue. The tire store smelled so bad of rubber, without any cross fresh air venting, that it was making myself and several older people sick to their stomach. Sure, I realize that this is a tire store, but each Les Schwab visit always takes one hour or more. I opened the three times and employees kept shutting the door, cause of the AC, fine. BUT that still didn’t eliminate the strong smell. I guess the employees are used to the smell, but customers aren’t. Isn’t there a way to have AC and eliminate the strong smell of rubber?

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Jeremy July 20, 2015 at 10:37 pm

First of all I would like to start by saying that I have NEVER left a review or a complaint about anything I have ever purchased before. But I felt strongly enough about this that I felt it was necessary.
I have ALWAYS gone to Les Schwab every time I wanted or needed tires and/or wheels. In fact, in the last 5 years I would bet I have spent 8 THOUSAND DOLLARS at Les Schwab. I’m sure you can verify that Mr. Schwab…….All of it upgrading and customizing my trucks.
Today, 5/20/15, I called my local Schwab and asked for a quote on a new set of rims and tires. I already know what I want so it was as easy as getting ordered what I want but I want the best price. The quote I was given was $3098 for what I was looking to do. Seemed awfully high so I called a competitor. I didn’t mention the quote I had a just received.
I was quoted $1954!!!!!!
That’s right….Les Schwab was over $1100 dollars more! A store I have never purchased a thing from out bid Les Schwab by over $1100.
Come on Schwab!!!!! At least be in the ballpark!
Please do yourself a favor and shop around.
Today Les Schwab lost a loyal and valuable customer.

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Debra Chard July 14, 2015 at 6:34 pm

6 months ago I purchased a new set of tires at Navy City, Bremerton Les Schwab. I was planning on having the tires rotated the following week and I was told that the inside back tire was down to the core already. I was amazed. The tires were quite expensive and I was just over the 6,000 mile mark for mileage since the install. I took the car to my local mechanic and they replaced a few things and put it on the rack and checked the alignment. The next afternoon I went to the Les Schwab and they looked at the tires and said it was an alignment problem. My car was put on the rack and they found that one of the bolts were loose allowing a rear tire to move quite badly. The store and the supervisor/manager was absolutely a life saver. If the person first hadn’t pointed out the tread wear I would have continued to drive myself and everyone, including grandchildren on the tires. Secondly, if the workers had not pointed out the loose bolts allowing my tire to move I could have been severely injured. The store took care of me and for that I am very grateful. The other outcome may have not allowed me the ability to write this “Thank you” to the Les Schwab in Bremerton.

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d mastrude June 18, 2015 at 9:33 pm

“Best Tire Value Promise”?
I think not.
I got 9K on your substand crap,folks.
You refuse to stand brhind your products.
I will not take this lying down.
i have a photo if you would like to see it.

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Kortney June 4, 2015 at 11:57 am

Wow well after reading just the top 10 comments I am reassured that I am not being unreasonable in my frustration with Les Schwab I have recently puchased tires for my show truck they are 22″ wheels and 40″ tires which ran about $3800 they are also powder coated black and I made it perfectly clear how nervous I was with the mounting of my tires , they assured me they would take care of them and not to worry, however when I picked the truck up later that day there were chips and gouges on the face of the wheel along with inside the lug area(where they used a non Teflon coated socket to torque the lugs) when I called the service manager I was made to feel that I wanted something for nothing when all I wanted were my wheels fixed, I have given them photos of the damage and have also spoken to several service techs that assured they would resolve the issue but to no avail they have not made any effort to take care of this issue, I am a manager at my parents tow company and we buy all of our tires for 13 trucks from les schwab I am reevaluating the business we do with them now and thinking of going to Goodyear Commercial Tire where my husband works . It seems very apparent that a call to corporate is my last option and I feel as if I have been swept under the rug by our local les schwab tire center, trust me when I say I will never take another thing or recommend this company to any one of my AAA customers. Expect a call!! Just getting my ducks in order now : (

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Adam Holt May 18, 2015 at 9:06 pm

Les schwab
34415 16th Ave S
Federal Way‎ WA‎ 98003-6849
United States

Arrived @ les schwab 5:29 pm (close at 6)
Asked to get an oil change.
“Uh hh let me check”
I observed every bay open , but one.
“Sorry we can’t right now. My boss says.
30 minutes not enough time? I think my drilling company will cease our account with les schwab. If the stores close at 530, 600pm seems misleading. Thank you and good luck with your establishment.

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c meinert May 14, 2015 at 11:40 am

I live in a very rural community. I bought 4 new tires a couple of months ago. I blew out the front and rear left tires avoiding a rockslide on our highway. I also put a huge dent in the wheel’s tire surface. My car is the only transportation I have to take my Mom (95) and my Aunt (90) to their doctor appointments that are 100 miles away. I contacted the Les Schwab tire center I bought my tires from. Remembering the ‘so-helpful’ commercials, I thought they might help me get replacement tires.

With no transportation, I was informed that I had to get the 2 tires and wheel to their store, 70 miles away, before they could do anything. He has to measure the tread. There is nothing else he can do until he sees the tires, AT HIS STORE! No other options. I’m scrambling to try to find a way to get my Aunt to her appointment tomorrow.

I definitely plan to spread the word about Les Schwab and the false advertising in the commercials I see on TV. And to think I spent 40% more for tires from Les Schwab than tires available elsewhere. I feel like such a fool right now. I have to find transportation for my aunt.

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Dan Fanning May 6, 2015 at 3:04 pm

My name is Dan Fanning and I went to the Les Schwab store in Rancho Cordoa CA on Sat May 2nd to have A front end Alignment and the mechanic said that I needed tirod sockets and some other things done to A cost of $306.69 dollars before he could do the alignment. I had gone to my auto shop the day before that and they had checked it out and told me that nothing needed to be repaired just the liniment so I was very disappointed in your store

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David Dailey May 2, 2015 at 4:03 pm

I have been a Les Schwab customer for 30 years until today. I went online to price tires, but there wasn’t any pricing at all. So I call a store and they told me that they don’t put pricing on their web site. Even though they thought they were being nice they were rude. If I wanted to drive to their store I would have, but it just would have been nice to look online and get the answers I am looking for. So now you have lost a customer, a life long customer.

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Jaclynn April 19, 2015 at 12:43 pm

Les Schwab has always been in my mind, a reputable company. But I hold a different opinion of them now. Last July we purchased a set of tires for my Toyota Rav 4. We were told they were warrantied for 60K. They are 100S Mastercraft Courser STR AS OWL. I have a warranty with the 60,000 box checked when I walked out of the store. After 30k miles on the tires and several rotations, I went to visit my local Les Schwab (store 602, salesperson Brandon L S) because I have noticed that my tires are nearly worn out. I was told that they are only warrantied for 40K, not 60K and the salesman actually took my warranty and scratched out the 60k box and checked 40k instead. Since when is changing a warranty and going against your word professional business? The best he could do for me was to warranty them out for 10k and give me a measly discount on some new tires. I purchased the tires with the understanding that they would be warrantied for 60,000 miles, not 40,000 miles. Had I known this, I would have chosen different tires or perhaps gone elsewhere. You don’t change a warranty 9 months after you issue it and say its no good. If your office made a mistake, you need to own up to it! This is very unprofessional and lousy service. If you cannot make it right, I will be going elsewhere from now on to purchase my tires. Les Schwab will no longer have me as a customer or my referral.

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Mark Lorenz April 16, 2015 at 11:00 am

I purchased a set of tires yesterday much to my dislike. I had one tire with a bulge in the outer wall that need to be replaced. All tires had 70% tread left on the tire. I purchased from Les Schwab. I was told this was not covered as the only way it could happen is hitting a curb or pot hole. I vehemently disagree. Furthermore I was told I could not purchase one tire as I have a 2005 Honda CRV. By the way it is not full time AWD. I felt Les Schwab was more interested in selling a set of tires for profit than honoring your warranty. I was between a rock and a hard place as I did not want to drive 40 plus miles on a bad tire. I bought a set of tires. I have done business with Les Schwab for years. Going forward I most likely will go to Costco since you do not honor your warranty. Anyone can put a sales pitch on a client and that is not service.
Good luck to Les Schwab. No longer a customer or referral source.
ML

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CHERYL PEARSON April 11, 2015 at 3:34 pm

MY SON AND I AGREED TO HELP DRIVE MY 87YO UNCLE FROM SULTAN WA. TO LAKE HAVASU ARIZONA. WE WERE DRIVING A 40 FT MOTOR HOME AND TOWING A 24 FT TRAILER WITH A CAR AND QUAD ON IT. THE 1995 MOTOR HOME HAD SAT FOR 9 YEARS WITHOUT COVER OR ATTENTION TO ANYTHING. OUR FIRST STOP WAS A TRUCK STOP IN ELLENSBURG, WHERE HE JACK-KNIFED THE TRAILER AND HIT THE WAITRESS’ CAR AS WE WERE LEAVING THE NEXT AM ($400. TO PAY HER OFF) hE WOULD NOT LET ME OR MY SON DRIVE, AS HE KNEW THAT WE WOULD OBEY THE SPEED LIMITS….HE WAS DRIVING IN EXCESS OF 75+MPH OVER SNOQUALIMIE PASS AND DOWN THE YAKIMA FREEWAY. ABOUT 20 MILES OUT OF YAKIMA, A WHOLE PANEL/SIDE OF THE MOTOR HOME FLEW OFF (FROM RUSTED RIVETS), MY SON AND I HAD TO WALK OVER A MILE BACK TO RETRIEVE THE PIECE, WHICH WAS NOW IN #2 PIECES. BACK ON THE ROAD….RIGHT OFF THE KENNEWICK EXIT WE BLEW A REAR TIRE. HE FINALLY PULLED OVER, WE CHECKED IT OUT AND HE INSISTED THAT WE KEEP GOING ON THE ONE TIRE!!
i TOLD HIM THAT i WOULD NOT GO WITH HIM, IF HE DD NOT GET IT FIXED(I HAVE FRIENDS IN yAKIMA AND E-BURG WHO WOULD COME AND GET ME AND MY SON). WE HAD A SCREAMING MATCH AND HE THREW THE KEYS AT ME AND TOLD ME TO DRIVE(I HAD NEVER DRIVEN THE COACH…..MY SON ‘GOOGLED’ A “LES SCHWAB” TIRE CENTER AND THERE WAS ONE 4 MILES OFF THE EXIT THAT WE HAD JUST PASSED UP BY A 1000FEET OR SO. i BACKED IT UP PERFECTLY(WHICH ANNOYED THE “####” OUT OF HIM) AND MY SON GAVE ME DIRECTION INTO KENNEWICK TO THE LES SCHWAB STORE. I DROVE PERFECTLY UNTIL I TURNED INTO THE TIRE STORE DRIVEWAY, WHEN THE RIGHT REAR TRAILER TIRE WENT OVER THE SLOPED DOWN SIDE OF THE CURB…. A BUMP OF ABOUT 3 INCHES. HE TOTALLY WENT CRAZY ON ME, AND ACCUSED ME OF TRYING TO WRECK HIS TRAILER!!??(IT WAS ALREADY A WRECK!!)
THE MANAGER (ZACK HECK) OF THE LES SCHWAB TIRE STORE(kennewick Wa.) WAS A ANGEL, AS WELL AS THE STAFF WHO HAD TO DEAL WITH HIM!! MY UNCLE WAS SO RUDE TO THE EMPLYEES, YET THEY ALWAYS KEPT THERE COMPOSURE. i JUST WANT TO LET THE CORPORATE OFFICE KNOW HOW MUCH I APPRECIATED THEIR SERVICE AND PROFESSIONALISM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! PLEASE LET THEM KNOW THAT I GAVE THEM ALL BIG ‘KUDO’S” FOR THEIR KINDNESS AND GREAT ATTITUDES!!!
cALL THEM FOR THEIR SIDE OF THE 3-4 HOURS THAT THE;Y GOT TO DEAL WITH MY RUDE UNCLE.. I CAN LAUGH NOW, BUT I HONESTLY THOUGHT I WOULD GO NUTS!! (….please let them know that i am not dead or in the hospital. The motor home is now in Havasu City….broken down !…………. go figure!!)

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Casey Heiss March 31, 2015 at 8:23 pm

I purchased a set of aftermarket wheels from Les schwabs in The Dalles oregon for my 2006 dodge 2500 , I bought my own tires and out of convince ( due to my work schedule at the time ) had the wheels and tires installed at les schwabs in Hood river oregon . This occurred jan-3-14 . In April of 2014 I had a leaking left rear wheel seal . Upon removing the lug nuts I observed that they where over toured , I discovered this by setting my snap on torque wrench to the reverse ( loosen) position and adjusting the poundage untill the lug nut began to come off . The lugnuts did not begin to loosen untill 220ftlbs . factory tourque specifications for my truck is 135ft lbs , so my lugnuts where over tourqued by 85ft lbs . The threads where also stretched to the point to where I was not able to put lugnuts back on them . I replaced the bad wheel stud on the rear , and called The Dalles les schwab and asked to speak to their manager ” Chaylan maxwell ” to inquire as to what my lug nuts should have been tourqued to . The manager said 135-140 ft lbs . I described my problem and was comforted with ” let me know if you have any problems ” . March -27-15 all 8 wheels studs sheered off of my right front axle causing the wheel to separate and my truck to drag the right front brake rotor along the asphalt untill I was able to safely come to a stop . I had my vehicle towed to The dalles for repairs ( that’s where I live ) .
Upon confronting Les schwabs about the over tourquing of my lug nuts resulting in wheel stud failure I was met with responses varying from my wheels had over tourqued themselves while driving ,
That all of my wheels studs have been broken for sometime , and the manager had the audacity to question my age (25) and profession to validate his statement to negate les schwabs fault in the situation . I was questioned as to why I had taken my vehicle to The dalles Les schwabs and not the Hood river Lea schwabs , and was questioned as to what chaylan was suppose to do about it . In the end I ended up paying for a new wheel , lug nuts , wheel studs , brake rotor and labor to install everything . I left feeling disrespected , cheated , and skeptical that the rework that I had paid for was preformed properly . I felt that I was seen as a investment , not as a customer . I am left to replace the other 24 damaged wheel studs on my truck . Sadly this isn’t the first wheels-off Incident I have had resulting in work performed by a les schwabs tire center . I was previously met with the same negative and condescending attitude by the management and I will no longer be a customer of les schwab tire centers . I urge others to chose another tire center to do business with . I am fortunate that neither of the wheel-off events have been fatal , and where merely only momentarily life threatening .

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Whitlee Johnson March 27, 2015 at 12:21 pm

My family and I were headed back from vacation on the Oregon coast on Wednesday. On our way home the wheel studs started popping off one of our tires. We tightened the two that were left and limped the car to the nearest town La Grande where there happened to be a Les Schwab. We took the car in they were excellent! They got us right in. I was able to leave my sleeping kids in the car and not wake them. They put the spare on my car with new studs at no charge! They said we obviously had enough trouble and just wanted to help out their customers. They definitely made a bad situation better! I’ve always gone to les schwab for tires and I will continue to use them I was very pleased with the service.
Also a special thank you to Arlen who helped us out!

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Robb Chambers March 22, 2015 at 11:06 pm

Been a Les Schwab customer for many years. Father, brothers and family included. This last go around with a store in Reno I was extremely disappointed. Enough that my loyalty and surprise was rocked. Very poor alignment ruining other components in the suspension, in which I was then recharged for parts and labor to fix.

If you break it then you should be the one to pay to fix it.

Angrily disappointed,

Robb

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Shaun March 9, 2015 at 4:44 pm

Waiting for a month for my tire to arrive

About a month ago, I had a tire blow out on me when driving. Since these are stubbed tires that I bought at the local Moscow, ID Les Scwab they are covered under warranty. I did all of the necessary steps involved and dropped my car off at the store. They told me that since my tire was a out of date model, they would order it and it should arrive within a week. It has currently been a month and I am still waiting for the tire. Thankfully they did put a loaner tire on the car. I have called them every week so far and I am still told that they are waiting for it to arrive. They keep giving me the run around and I starting to think they never order the replacement tire in the first place. How many more weeks do I have to wait for my tire to arrive? Ever time I have called them they seem to either forget about my car or give me the run around.

I expect a lot better from a business that is BBB listed.

Moscow, Idaho Les Schwab
1421 E White Ave, Moscow, ID 83843
Phone:(208) 882-3538
Hours: Open today · 8:00 am – 6:00 pm

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Sarah March 6, 2015 at 12:45 am

Rant: So I had my tires put on a year ago, mounted and balanced on a special order. So I came in to have them rotated and the guy comes out and tell me they were put on backwards, and was worn really bad oh and they are Irok (not cheap)! They tell me sucks to be me but for 30.00 each they can put them on right but damage is already done! I already paid to have them put On once the right way and they didn’t! On top of that they gave me a wheel to ride on that was smaller rim and tire size so it messed up my that side when they said nothing would happen, that quote was shortly after they put my new tires on. I feel as tho they own me a new set of tires, mounted, balanced, and front side fixed.

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R. Bahl February 25, 2015 at 3:55 pm

It probably does no good as reading some of the rest. I too thought LS was a step or two above but not anymore. Bought 4 tires and alignment (Invoice #33200143226). Alignment did not take. Went back told I needed a Ball Joint. I bit. Ball Joint installed and another alignment (Invoice #33200179332) still no good. Tried to sell me some other (stuff) which would require another alignment. I took it to a shop which did engine work for me. Put it on the rack and in minutes determined it was a loose wheel bearing ! Repaired and like new. LS stiffed me for $370.67 not to mention potential safety issues. Manager did leave me one message. LS is now more interested in trying to upsell a littany of BS and has sunk into the car repair shitlist with all the rest …

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Hector Ressy February 25, 2015 at 12:36 am

Dick Borgman
Chairman and Chief Executive Officer, Les Schwab Tire Centers, Inc.

Corporate Headquarters
20900 Cooley Road
Bend, Oregon 97701-3406

United States
Phone: 541-416-5162
Fax: 541-416-5133

Re: Vehicle Damage Claim

Dear Mr. Borgman:

I took my vehicle in for a repair to a broken throttle on 12-20-14 to store: 401.
My vehicle was returned to me that afternoon with the same problem and I was charged $100.00 plus tax. Invoice: 40100102563. My vehicle was not fixed and returned to me. That is the main issue that needs to be addressed first, whether or not my car was repaired when it was returned to me. The answer is no, Mr. Borgman. There is no warranty for this repair. I want my money back. My vehicle was not repaired. This is the bottom line.

The manager of the tire center, Sparky Kaminski, came to my home on 12-22-14, to drop off a Les Schwab Company Incident Report and verified that I could not drive my car.

I have tried to explain to Mr. Denny Carter what happened and he has been rude to say the least. He was informed by an independent mechanic that my car was towed to him and that he recommended I not drive my car. That is how I got it back. Mr. Denny was told this and he ignored the information. This is what I want addressed. That I could not drive my car when I got it back from store:401.

Mr. Denny instructed me to contact him by email, and he has ignored my emails and has made it impossible for me to try to explain my damages to him. I am asking you to intervene. Thank you.

Sincerely,

Hector L. Ressy
* 94th Ave E.
Puyallup, WA 98375
253-268-****

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Patrick Hollander February 19, 2015 at 11:18 am

I am terribly disappointed by the service that my wife received in The Dalles store. The manager “Mark” had my wife in tears (She is staying in The Dalles helping out with our grand kids). Mark had promised that a wheel bearing that they installed in April of last year was certainly covered by a one year warranty, even going so far as setting up an appointment for Wed Feb 18. My wife took a day off from work to take her car in and was treated so badly she was in tears. Mark informed her that he had made a “mistake” and he proceeded to make excuses saying that it was “policy”, they never called to inform her of their change, saying it was “to bad” They could not produce this “policy” in writing, and when asked for the number of the corp office she was told that they didn’t think they had it. ARE YOU KIDDING ME!!! I am 60 years old, and I have been a business owner an manager, I remember when Les Schwab was an icon of customer service and always used them for a great example of how to do it right. Now I have a great example of how to do it wrong.

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Eric Eliasson February 9, 2015 at 10:46 pm

In my past career I was a commission retail salesperson and then a outside sales rep. Customer service was the rule, if money was to be made it began with service. I started doing business with Les Schwab about 5 years back when I needed one tire. Shortly after I purchased that tire I ran over a nail and when I went back to Les Schwab you fixed it for free. I continued to do business with you and only you in the area of servicing my car since then and until my last visit and the prior visit before that I had been serviced to my satisfaction. The reason for my contacting you is because my visit today, the second in a row that produced unsatisfactory results, nearly ended our business relationship. Jon Anderson, the Assistant Manager of the Vallejo, CA location turned my opinion in favor of continuing to do business with Les Schwab. I will not go into details but he made a wrong, right and proved that Les Schwab clearly wants my business. No one is perfect but a little TLC is all that is needed to keep loyal customers, loyal customers. I will be happy spending my money at Les Schwab as long as the level of customer service is demonstrated by employees like Jon Anderson at the Vallejo Ca location. I hope customer service matters enough that you will recognize Jon for his service to his and your customers.

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Shawn Harrison February 9, 2015 at 1:23 pm

My son just spent an hour and a half sitting there for them to tell him that they can’t fix the flat tire and he has to get four brand new tires. He just got these tires in March 2014 and rarely puts more than 20 miles a day on them. It’s pathetic and wrong. We’ve been going there for 11 years but the last couple years have been awful. Once told me I needed new struts for a brand new car. Took it to a the dealer who said there was no way I needed new struts! Never again for us. It’s sad that’s how they treat teachers and coaches in the community like this. My teacher son just can’t afford this level of service!! I’m done spending my money there!!! We’ll be telling everyone we know as well as posting complaints everywhere. Les Schwab would be mortified at the level of service, the lack of professionalism and the fact that your customers can’t trust your recommendations to be accurate. This is not the first negative experiece we’ve had with having to purchase new tires for a single flat tire, BUT IT WILL BE THE LAST!!!!

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Mad Mr and Mrs January 31, 2015 at 6:11 pm

First of all we went to one Les Schwab tire location because there was wire showing on one of our tires and we knew that wasn’t supposed to be that way, and the store manager was very rude to us, yelling at us and everything. We went and found a different location and they were nice to us last night and put an old tire on and checked our alignment for free. We found out that we needed an alignment so we made an appointment for today and asked for the old tire to be replaced with a new tire that we were going to purchase. They did the alignment no problem but when it came time for them to replace the tire they were supposed to replace they refused. They said that the drivers side front tire was worse than the other tires so that was the one they were going to replace. There was still tread on the drivers side front tire. It was fine, and the one we wanted replaced was the old tire because we like new tires on our car. New tires are more trustworthy. Business motto’s used to be the customer is always right. Now it seems like it is the customer is always wrong. We are ready to quit going to Les Schwab for anything. They need to start listening to what the customer wants.

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Roger Frazier January 18, 2015 at 12:33 pm

This is my Les Schwab experiance my doughter hit the median on Cole Rd by the Les Schwab tire store it was after the store had closed ,she noticed a problem and parked her car in the Les Schwab parking lot by the street away from the store as not to interfere with the store,the next morning around 8.30 we went to check the car out,we needed to pull the tire off to check the front end steering exct,during this time a Les Schwab employee came out and said, whats going on ,in a rude way,we told him the problem and he said we couldnt do it in their parking lot because of the liability we understood this and he told us we could move it out on the curb on the street,another rude experiance he was very abrupt,we have been a customer of Les Schwab for sometime we have never had anyone be such a rude employee of your store,had I been alone with him I would have told him what a prick he was,not only his rudeness but didnt even offer to help ,we probrobly would have taken it their and let them inspect it as you guys are experts in this kind of problem,we found that the rim was bent put the spare on found a rim and went to the Les Schwab in Kuna Id and bought a new tire and had them mount it and where treated with respect even after they mounted the tire and we realized they had change rim sized within a 05 to o6 on this car so we took it back and explained that we had the wrong rim we purchased at the junk yard they took the tire off no problem,we found the correct rim went back in and they credited us for the other tire we paid a little more and they mounted the tire, with the Les Schwab service that we have come to expect,yes this was one problem at a different store but will never recommend that place and will always remember the rude prick,how would you like to have that on your Les Schwab experiance commercial? probrobly not, as you can tell I am upset I have had a buisiness in the past and never shown disrespect for a customer and will let people know about it, Roger Frazier

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Bob Murch January 12, 2015 at 4:53 pm

It is sad to see Les Schwab sponsoring a competitive coyote hunt in Burns this month. What an irresponsible decision and one that reflects poorly on your corporate community and environmental values. To promote such senseless violence and brutality may look proper to your corp. leadership, but to those of us who abhor such barbaric activities it is truly disgusting. I for one will never do business with your company again. This action is not at all in keeping with the image you try to portray to your customers, except maybe those in Burns.

Shame on you Les Schwab!

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William Burghardt January 11, 2015 at 12:28 am

Had a battery replaced today. The service guy broke the plastic box the old battery was in. Mentioned the nut that clamps the terminal wire to the terminal lead was starting to strip. He said he could fix it by cutting off the old terminal lead and wiring a new end. When I asked why could you not replace the nut a bolt he just shrugged his shoulders. Not impressed with this experience.

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Hector Ressy January 1, 2015 at 12:48 am

Here is what you do people.
Call Bob Erickson Director, LES SCHWAB TIRE CENTERS in Bend, OR (541) 447-4136 ask for him. Talk to him. He puts on his underwear the same way we do. DON’T GET INTIMIDATED BY THEIR VOICES. It seems that the criteria to be a LES SCHWAB claims agent is to have a frog in your throat. Honesty and brains need not apply. If you can prove that they damaged your car then you should have no problem. You need your invoices. Look at the Comment sections. Is there anything listed that you had any noticable dents. If you got your car back with dents that you know were not there before, and you suspect some kind of retaliation from those rogue mechanics (they have them) then insist on your claim. You call Boob Erickson, I mean Bob, directly! Make sure folks, that you go by your invoices and check all comments they made when you brought your vehicles into the Center. Please have your dates, and story straight and in order of occurrence. Horse before the cart. If you suffered any emotional distress, you have to be seen by a doctor Psychiatrist at your mental health center and tell the psychiatrist how you are suffering mentally. Then take all your information to your attorney when he takes your case or gives you a free consultation. During this time, you may picket the store. Find out from your local Sheriff where to locate or just place your picket sign near a busy street and leave it there, secure, where cars pass by, and can read it easily. You don’t have to be with the sign all the time. Do some research on the internet folks if you have anymore ideas or doubt what I’m saying. Here is the most important part of all. Make sure that Mr. Boob Erickson, pardon me, Bob Erickson, ask for him by name, and tell him what your intentions are and if you can prove to him that damage was done and he still won’t settle, (which is my case) then get your attorney on a contingency. If he takes your case, he will charge you a third of what you recover. Read my letter addressed to Denny A. Carter. During this time, you can file a complaint with the BBB Email your complaints to complaints@thebbb.org. Then you can file a complaint with the Washington State Attorney Generals Office or the State your in. They handle automobile complaints. Do all this in more or less the order I described above. If you have all your ducks in a row, the claim agent will always say no, and give you a hard time. The key is to prove they damaged your car and go from there. YOU HAVE TO PROVE IT. ALL YOUR DUCKS IN A ROW! They will try and shoot them down. Just stand them back up! Prove your case to the BOOB!

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Hector Ressy January 1, 2015 at 12:07 am

Greetings, Mr. Carter:

I wanted to give you an update on what is going on. I spent my afternoon today picketing
LES SCHWAB TIRE CENTERS nearby 213 43rd Ave SE in Puyallup. You can call the center and
verify. I think one of their employees saw me. I was amazed at the response I received. I will picket again on Friday and every day after that, at my convenience. I am retired AIR Force. I don’t work because of depression, and anxiety. I suffer from PTSD.

I did not appreciate how you kept interrupting me during your recorded interview, of which I have a copy. You said you were calling me to get my side of the story but instead you chose to use unfair tactics and disrespect me by interrupting me on every point I made and then hanging up on me before we were finished. You laughed at me. You did not hang up on me because you got your little feelings hurt, as you cried to me, in the background, when I was speaking with your boss, Mr. Bob Erickson.

No, you hung up on me, way after you cried wolf about getting your little feelings hurt, because the information you were receiving, was too hot for you to handle, and you hung up on me before we were finished, which was very unprofessional, rude, and inconsiderate. You were trying to provoke me and now you have.

I explained to my attorney that I am suffering from the trauma I am going through because of the damage done to my car by a rogue mechanic, by the name of Mark, who is employed at your center.

He advised that I should seek a psychiatrist at a mental health facility, here in Puyallup. I was intending on doing that anyway. I will be making the appointment next week.

I will explain the truth to him or her. I can’t sleep. I’m very anxious and depressed about the damage done to my vehicle by one of your rogue mechanics and I can’t eat. Did you know when Mark gave me back the part that mysteriously broke when I stepped on the gas peddle, he did not inform me that the car could not be driven anymore when I was in his face, when I picked up my vehicle, after he botched the broken throttle linkage and air intake line repair.

Do you think your rogue mechanic started my vehicle before I arrived? Did he notice anything wrong with my engine?

By the way, I called 30 LES SCHWAB TIRE CENTERS out of 100 listings, and every manager I spoke to, said that was not a service they offered because they were not equipped for such a job.

The mechanic, Mr. Worton, informed you today that the car had no leak problem but oil was found near the battery, which was installed by you. If there is no leak, how did the oil get there?

I am not happy with the brake job, done on 11-19-14. The peddle was low upon leaving the center, and when I got home and checked the reservoir, it was empty. I filled it and the break peddle is still low. Guess who worked on the brakes?

Mr. Worton seems to think that his report to you about what he found wrong with my vehicle, in which I received it from LES SCHWAB TIRE CENTERS on 12-20-14, was enough for you to settle with me.

He is going to write a clearer findings report, so I can give it to my eager attorney. I have not hired him yet. I can give you his name now, but I want to save you the money on your cleaners bill.

Every day that goes by where I can’t take my mother to her appointments will rest on your head for looking down on me and trying to bully me when the facts are there and you ignore them.

I urge you strongly, to settle with me, before I get the attorneys involved and the rest of my intentions. Your theory about my engine leak was incorrect.

The recording you gave me permission to record, will be heard by millions. I plan to mail copies to the media to show how LES SCHWAB claim agents operate.

I will continue to picket LES SCHWAB TIRE CENTERS in Puyallup until you come to your senses and do the right thing. I am asking for your answer by next week, by email as you requested.

Sincerely yours,

Mr. Ressy.

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Tim Bly December 30, 2014 at 10:25 pm

I used to to be able to get my tires rotated while I waited. I didn’t mind waiting an hour while working me in while your taking care of the other customers. I do this every 5,000 miles. I’ve had to have my other mechanic rotate them and it cost me money. Now I’ve tried for over 10,000 miles and called or stopped by close to a dozen times. I’ve been a Les Schwab customer for many years and have spent a bundle of money with a couple of stores close to my home. I’m beginning to get extremely frustrated as they can’t rotate my tires without me sitting for a couple of hours and/or dropping it off. That service was offered and never used to be a problem. Now it’s impossible within reason and I’m seriously considering going to Costco from now on. If you can’t take care of the customer after the sale your worthless.
Either take care of your customers or don’t. My money is good anywhere.

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Randy December 18, 2014 at 5:32 pm

Dale the assistant manager at your Spokane 2nd ave office vandalized my vehicle after I told him to stop the work because they didn’t have the proper tolls to do the job. He was physically upset and beat the side of the vehicle when I wasn’t looking. He was the last one to touch or be around my vehicle when I noticed the damage later on that day. Your claims department denied my claim for $180.00 for a paintless dent repair job because Dale said he didn’t do it, poppy cock. He’s a liar and will no longer be doing any business with you company and will make sure to spread the word. So screw you les Schwab

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Roger L. December 16, 2014 at 6:23 pm

On October 23, 2014 I took my minivan to the Fallon, Nevada Les Schwab tire store for a front end alignment. They inspected my van and told me it needed about $416 worth of work on the front end (tie rod, ball joint). I had two other certified mechanics (one a UTI graduate) look at the front end and both told me that although there was wear no work was needed at this time. I do not like people that lie to me and I no longer have trust in Les Schwab. Therefore, I will take my business elsewhere.

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anotherLostCustoer December 15, 2014 at 6:39 pm

I WILL NEVER USE LESS SHITWAD AGAIN!!! THEY SELL CRAP AND INVENT CHARGES FOR TIRE ROTATION. DO NOT USE THESE CLOWNS. THEY WILL STEAL YOU MONEY AND F*CK YOU OVER. THER STUFF IS CRAP!!!!

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Pferron Doss December 2, 2014 at 10:55 am

For over 10 years I’ve been a customer of yours. Yesterday I took four sets of winter chains to your store on canyon blvd, ptld OR. I needed to know what size tires they’d fit on including one set I never used. The store was very busy and I felt kinda in the way. MARON (your employee ) not only figured out what size tires the snow chains were but exchanged the unopened one for the right size. I wanted to hug her for her sincerity, customer service and smile. It is so refreshing to feel valued no matter what my questions or needs have been. I will never buy tires from anyone else and I am so happy every time I arrive at Les Schwab knowing I will leave with a smile. THANK YOU MARON and LES SCHAB

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Khris Alexander November 20, 2014 at 12:09 pm

On my 3rd set of tires in 3 years because of tread separation and everytime I get partial credits from the local branch its crap it should be 100% replacement because of your bad tires separating you shouldn’t sell them if theres issues because of low profile and it could seperate while driving.well over $1300.00 in less then 3 years on 10 tires outrageous ! And corporate won’t contact me back only says see local branch.America’s tire here I come as a customer account !

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Randy Barnes November 19, 2014 at 10:06 pm

I came in the Redmond store for 4 struts and 2 new tires at 7:00 am they pulled my car in at 11:00 @ they did no work on it tell about 5:30 pm now I have been here for over 12 hours and they still are not done. And I have to pay almost 900.00 dollars for this service. I thank this is wrong. They had the car in bay for over 7 hours.

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lloyd beckett November 19, 2014 at 2:46 pm

Bought Toyo at tires and wheels for a grand total of 2300
And cannot get these to balance out. They vibrate. My whole
Truck. Many shops have tried and was told if not happy with
Them could return them. Now not wanting to honor this
Is this your pokicy??, Uf you do not stand behind that statement then you should not state it!!!

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Francine Turner November 18, 2014 at 11:04 pm

I get this response when I try to email the corporate office:

You 404’d it. Gnarly, dude.

Surfin’ ain’t easy, and right now, you’re lost at sea. But don’t worry; simply pick an option from the list below, and you’ll be back out riding the waves of the Internet in no time.

Hit the “back” button on your browser. It’s perfect for situations like this!
Head on over to the home page.
Punt.

I can’t tell you how this infuriates me that you provide no contact to the corporate office. I took my car in to have the front brakes done. They said that there was damage to one rotor, but not the other. They were unwilling to turn or resurface the one rotor, but insisted that both must be replaced for even wear. I obliged and they replaced both rotors. The car stopping didn’t feel smooth when I picked it up, but I attributed it to new brake pads and thought that it would get smoother as I drove. It didn’t. It got worse. I thought that the pulsation in the brakes would subside as the new brakes were broken in, but it didn’t. It continued to worsen. I thought that replacing all 4 tires and getting an alignment would help, so I had it done and paid for it. No improvement. A few weeks later, I took my car to a Toyota mechanic that said that the front rotors didn’t even look new. They were rusted and completely warped, which they say that they see when the lug nuts are overtightened. My brakes were still under warranty, so I called the store where they were done, and they said that if I brought it in, then they would flip the rotors for me. What I don’t understand is why they were not willing to flip or resurface them when it was my dime, but now that is what they want to do when it is their dime. I am taking my car back into Les Schwab this weekend..in the same town, but a different location. I have my warranty in hand and expect both rotors to be replaced. I think this is complete bull that I have to deal with this, and have to fight for what is right. Les Schwab USED to be so good. What the hell happened?

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Cathy November 17, 2014 at 1:43 pm

Hi Folks,

This morning at 7:55 I arrived at my local Les Schwab in La Grande, Oregon for my winter tire change over. Much to my surprise the parking lot was totally full and they were turning people away. I was quite distressed to learn that they opened at 7:00 am and NOT at 8:00 as indicated in ALL of the phone books and websites. This was a great disservice to me. Les Schwab needs to do a better job at keeping advertising up to date regarding hours of service. In addition to checking the phone book and website I called the office over the weekend hoping for a recording detailing office hours. There was no recording. Please update your information for this office and include recordings of hours of service on the phone lines. I am A VERY disappointed customer.

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R C E November 4, 2014 at 2:02 pm

Liars and unsafe to have work on my car!

History:
Summer 2009, I bought the top Xtreme Power Les Schwab recommended and branded 7 year battery to replace my Original Equipment Manucturer (OEM) battery that had finally died after years of great service (batteries don’t last forever).

Before two years was up, the battery failed and Les Schwab did the 1st warrantee free replacement of the battery in August of 2011.

Hard for me to believe; but before two years was up on that battery; the battery failed AGAIN in July 2013! I took it into Les Schwab on 4th Ave S, convenient to my work and had it checked out, with the request they check the battery and also my electrical system to make sure I didn’t have any out-of-spec current draws to make these batteries fail prematurely. They said everything checked out and that the battery was still good; and just needed charging.

Beginning of November 2013, the battery died AGAIN! I took it back to the Les Schwab on 4th, and THIS time they said the battery was bad. However, as it was two years past the free replacement period, they said they were going to charge me a pro-rated price due to the free period being past on the battery. I refused to pay that as they should have replaced the battery back in July when it was originally brought in. After lengthy discussion and me about ready to leave and get a new replacement battery at the nearby Costco; they relented and said they would replace my 2nd failed battery for free with a new battery; and that it would take awhile to charge the new battery.

Exactly a year later, the battery failed AGAIN!!!!

I took it into the West Seattle Les Schwab, and found out the 4th Ave store did NOT replace my bad 2011 battery – it was holding only about 50%! The 4th Ave store the previous year just charged up my bad 2011 battery and sent me on my way! The attached picture shows the sticker on the old battery showing it was from an April 2011 batch. They looked up my car in the Les Schwab records and the data entered by the 4th Ave shop said my battery tested GOOD back in November 2013! Under the extra year pro-ration; I ended up having to pay $65 +.

So they knowingly lied to me to prevent having to comp a new replacement to the replacement battery and left me to being again unable to start my car at some point down the road when the battery continued to fail to hold charge.

Never again will I patronize Les Schwab, as they are willing to send me out with repairs that were not done that they claimed were done; while not honoring their promises and written warrantees.

Will YOU do so? (Also posted under Yelp reviews)

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