Les Schwab Corporate Office

Les Schwab Tire Centers Corporate Office Address

Les Schwab Tire Centers, Inc.
20900 Cooley Rd
Bend, OR 97701

Contact Les Schwab Tire Centers

Phone Number: (541) 447-4136
Fax Number: (541) 416-5488
Website: http://www.lesschwab.com
Email: Email Les Schwab Tire Centers

Executives

CEO: Dick Borgman
CFO: Jack Cuniff
COO: Ken Edwards

Les Schwab Tire Centers History

Les Schwab Tire Centers began in 1952 when Leslie Schwab purchased OK Rubber Welders tire store in Prineville, Oregon.

In 1966, Schwab decides to operate OK Rubber Welders as a separate company.  He changes the company name to Les Schwab Tire Centers.

By 1972, there are 35 tire center stores.

In 2000, Modern Tire Dealer magazine names Les Schwab Tire Centers as dealer of the year.

In 2006, the company was sued over allegations of gender based discrimination.  The case was settled out of court in 2010.

Dick Borgman is named as CEO in 2006.

In 2007, founder Les Schwab died.

In 2008, the company headquarters moves from Prineville to Bend, Oregon.

Today, there are over 375 Les Schwab Tire Centers in 9 Western US states.

{ 70 comments… read them below or add one }

Roger Frazier January 18, 2015 at 12:33 pm

This is my Les Schwab experiance my doughter hit the median on Cole Rd by the Les Schwab tire store it was after the store had closed ,she noticed a problem and parked her car in the Les Schwab parking lot by the street away from the store as not to interfere with the store,the next morning around 8.30 we went to check the car out,we needed to pull the tire off to check the front end steering exct,during this time a Les Schwab employee came out and said, whats going on ,in a rude way,we told him the problem and he said we couldnt do it in their parking lot because of the liability we understood this and he told us we could move it out on the curb on the street,another rude experiance he was very abrupt,we have been a customer of Les Schwab for sometime we have never had anyone be such a rude employee of your store,had I been alone with him I would have told him what a prick he was,not only his rudeness but didnt even offer to help ,we probrobly would have taken it their and let them inspect it as you guys are experts in this kind of problem,we found that the rim was bent put the spare on found a rim and went to the Les Schwab in Kuna Id and bought a new tire and had them mount it and where treated with respect even after they mounted the tire and we realized they had change rim sized within a 05 to o6 on this car so we took it back and explained that we had the wrong rim we purchased at the junk yard they took the tire off no problem,we found the correct rim went back in and they credited us for the other tire we paid a little more and they mounted the tire, with the Les Schwab service that we have come to expect,yes this was one problem at a different store but will never recommend that place and will always remember the rude prick,how would you like to have that on your Les Schwab experiance commercial? probrobly not, as you can tell I am upset I have had a buisiness in the past and never shown disrespect for a customer and will let people know about it, Roger Frazier

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Bob Murch January 12, 2015 at 4:53 pm

It is sad to see Les Schwab sponsoring a competitive coyote hunt in Burns this month. What an irresponsible decision and one that reflects poorly on your corporate community and environmental values. To promote such senseless violence and brutality may look proper to your corp. leadership, but to those of us who abhor such barbaric activities it is truly disgusting. I for one will never do business with your company again. This action is not at all in keeping with the image you try to portray to your customers, except maybe those in Burns.

Shame on you Les Schwab!

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William Burghardt January 11, 2015 at 12:28 am

Had a battery replaced today. The service guy broke the plastic box the old battery was in. Mentioned the nut that clamps the terminal wire to the terminal lead was starting to strip. He said he could fix it by cutting off the old terminal lead and wiring a new end. When I asked why could you not replace the nut a bolt he just shrugged his shoulders. Not impressed with this experience.

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Hector Ressy January 1, 2015 at 12:48 am

Here is what you do people.
Call Bob Erickson Director, LES SCHWAB TIRE CENTERS in Bend, OR (541) 447-4136 ask for him. Talk to him. He puts on his underwear the same way we do. DON’T GET INTIMIDATED BY THEIR VOICES. It seems that the criteria to be a LES SCHWAB claims agent is to have a frog in your throat. Honesty and brains need not apply. If you can prove that they damaged your car then you should have no problem. You need your invoices. Look at the Comment sections. Is there anything listed that you had any noticable dents. If you got your car back with dents that you know were not there before, and you suspect some kind of retaliation from those rogue mechanics (they have them) then insist on your claim. You call Boob Erickson, I mean Bob, directly! Make sure folks, that you go by your invoices and check all comments they made when you brought your vehicles into the Center. Please have your dates, and story straight and in order of occurrence. Horse before the cart. If you suffered any emotional distress, you have to be seen by a doctor Psychiatrist at your mental health center and tell the psychiatrist how you are suffering mentally. Then take all your information to your attorney when he takes your case or gives you a free consultation. During this time, you may picket the store. Find out from your local Sheriff where to locate or just place your picket sign near a busy street and leave it there, secure, where cars pass by, and can read it easily. You don’t have to be with the sign all the time. Do some research on the internet folks if you have anymore ideas or doubt what I’m saying. Here is the most important part of all. Make sure that Mr. Boob Erickson, pardon me, Bob Erickson, ask for him by name, and tell him what your intentions are and if you can prove to him that damage was done and he still won’t settle, (which is my case) then get your attorney on a contingency. If he takes your case, he will charge you a third of what you recover. Read my letter addressed to Denny A. Carter. During this time, you can file a complaint with the BBB Email your complaints to complaints@thebbb.org. Then you can file a complaint with the Washington State Attorney Generals Office or the State your in. They handle automobile complaints. Do all this in more or less the order I described above. If you have all your ducks in a row, the claim agent will always say no, and give you a hard time. The key is to prove they damaged your car and go from there. YOU HAVE TO PROVE IT. ALL YOUR DUCKS IN A ROW! They will try and shoot them down. Just stand them back up! Prove your case to the BOOB!

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Hector Ressy January 1, 2015 at 12:07 am

Greetings, Mr. Carter:

I wanted to give you an update on what is going on. I spent my afternoon today picketing
LES SCHWAB TIRE CENTERS nearby 213 43rd Ave SE in Puyallup. You can call the center and
verify. I think one of their employees saw me. I was amazed at the response I received. I will picket again on Friday and every day after that, at my convenience. I am retired AIR Force. I don’t work because of depression, and anxiety. I suffer from PTSD.

I did not appreciate how you kept interrupting me during your recorded interview, of which I have a copy. You said you were calling me to get my side of the story but instead you chose to use unfair tactics and disrespect me by interrupting me on every point I made and then hanging up on me before we were finished. You laughed at me. You did not hang up on me because you got your little feelings hurt, as you cried to me, in the background, when I was speaking with your boss, Mr. Bob Erickson.

No, you hung up on me, way after you cried wolf about getting your little feelings hurt, because the information you were receiving, was too hot for you to handle, and you hung up on me before we were finished, which was very unprofessional, rude, and inconsiderate. You were trying to provoke me and now you have.

I explained to my attorney that I am suffering from the trauma I am going through because of the damage done to my car by a rogue mechanic, by the name of Mark, who is employed at your center.

He advised that I should seek a psychiatrist at a mental health facility, here in Puyallup. I was intending on doing that anyway. I will be making the appointment next week.

I will explain the truth to him or her. I can’t sleep. I’m very anxious and depressed about the damage done to my vehicle by one of your rogue mechanics and I can’t eat. Did you know when Mark gave me back the part that mysteriously broke when I stepped on the gas peddle, he did not inform me that the car could not be driven anymore when I was in his face, when I picked up my vehicle, after he botched the broken throttle linkage and air intake line repair.

Do you think your rogue mechanic started my vehicle before I arrived? Did he notice anything wrong with my engine?

By the way, I called 30 LES SCHWAB TIRE CENTERS out of 100 listings, and every manager I spoke to, said that was not a service they offered because they were not equipped for such a job.

The mechanic, Mr. Worton, informed you today that the car had no leak problem but oil was found near the battery, which was installed by you. If there is no leak, how did the oil get there?

I am not happy with the brake job, done on 11-19-14. The peddle was low upon leaving the center, and when I got home and checked the reservoir, it was empty. I filled it and the break peddle is still low. Guess who worked on the brakes?

Mr. Worton seems to think that his report to you about what he found wrong with my vehicle, in which I received it from LES SCHWAB TIRE CENTERS on 12-20-14, was enough for you to settle with me.

He is going to write a clearer findings report, so I can give it to my eager attorney. I have not hired him yet. I can give you his name now, but I want to save you the money on your cleaners bill.

Every day that goes by where I can’t take my mother to her appointments will rest on your head for looking down on me and trying to bully me when the facts are there and you ignore them.

I urge you strongly, to settle with me, before I get the attorneys involved and the rest of my intentions. Your theory about my engine leak was incorrect.

The recording you gave me permission to record, will be heard by millions. I plan to mail copies to the media to show how LES SCHWAB claim agents operate.

I will continue to picket LES SCHWAB TIRE CENTERS in Puyallup until you come to your senses and do the right thing. I am asking for your answer by next week, by email as you requested.

Sincerely yours,

Mr. Ressy.

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Tim Bly December 30, 2014 at 10:25 pm

I used to to be able to get my tires rotated while I waited. I didn’t mind waiting an hour while working me in while your taking care of the other customers. I do this every 5,000 miles. I’ve had to have my other mechanic rotate them and it cost me money. Now I’ve tried for over 10,000 miles and called or stopped by close to a dozen times. I’ve been a Les Schwab customer for many years and have spent a bundle of money with a couple of stores close to my home. I’m beginning to get extremely frustrated as they can’t rotate my tires without me sitting for a couple of hours and/or dropping it off. That service was offered and never used to be a problem. Now it’s impossible within reason and I’m seriously considering going to Costco from now on. If you can’t take care of the customer after the sale your worthless.
Either take care of your customers or don’t. My money is good anywhere.

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Randy December 18, 2014 at 5:32 pm

Dale the assistant manager at your Spokane 2nd ave office vandalized my vehicle after I told him to stop the work because they didn’t have the proper tolls to do the job. He was physically upset and beat the side of the vehicle when I wasn’t looking. He was the last one to touch or be around my vehicle when I noticed the damage later on that day. Your claims department denied my claim for $180.00 for a paintless dent repair job because Dale said he didn’t do it, poppy cock. He’s a liar and will no longer be doing any business with you company and will make sure to spread the word. So screw you les Schwab

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Roger L. December 16, 2014 at 6:23 pm

On October 23, 2014 I took my minivan to the Fallon, Nevada Les Schwab tire store for a front end alignment. They inspected my van and told me it needed about $416 worth of work on the front end (tie rod, ball joint). I had two other certified mechanics (one a UTI graduate) look at the front end and both told me that although there was wear no work was needed at this time. I do not like people that lie to me and I no longer have trust in Les Schwab. Therefore, I will take my business elsewhere.

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anotherLostCustoer December 15, 2014 at 6:39 pm

I WILL NEVER USE LESS SHITWAD AGAIN!!! THEY SELL CRAP AND INVENT CHARGES FOR TIRE ROTATION. DO NOT USE THESE CLOWNS. THEY WILL STEAL YOU MONEY AND F*CK YOU OVER. THER STUFF IS CRAP!!!!

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Pferron Doss December 2, 2014 at 10:55 am

For over 10 years I’ve been a customer of yours. Yesterday I took four sets of winter chains to your store on canyon blvd, ptld OR. I needed to know what size tires they’d fit on including one set I never used. The store was very busy and I felt kinda in the way. MARON (your employee ) not only figured out what size tires the snow chains were but exchanged the unopened one for the right size. I wanted to hug her for her sincerity, customer service and smile. It is so refreshing to feel valued no matter what my questions or needs have been. I will never buy tires from anyone else and I am so happy every time I arrive at Les Schwab knowing I will leave with a smile. THANK YOU MARON and LES SCHAB

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Khris Alexander November 20, 2014 at 12:09 pm

On my 3rd set of tires in 3 years because of tread separation and everytime I get partial credits from the local branch its crap it should be 100% replacement because of your bad tires separating you shouldn’t sell them if theres issues because of low profile and it could seperate while driving.well over $1300.00 in less then 3 years on 10 tires outrageous ! And corporate won’t contact me back only says see local branch.America’s tire here I come as a customer account !

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Randy Barnes November 19, 2014 at 10:06 pm

I came in the Redmond store for 4 struts and 2 new tires at 7:00 am they pulled my car in at 11:00 @ they did no work on it tell about 5:30 pm now I have been here for over 12 hours and they still are not done. And I have to pay almost 900.00 dollars for this service. I thank this is wrong. They had the car in bay for over 7 hours.

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lloyd beckett November 19, 2014 at 2:46 pm

Bought Toyo at tires and wheels for a grand total of 2300
And cannot get these to balance out. They vibrate. My whole
Truck. Many shops have tried and was told if not happy with
Them could return them. Now not wanting to honor this
Is this your pokicy??, Uf you do not stand behind that statement then you should not state it!!!

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Francine Turner November 18, 2014 at 11:04 pm

I get this response when I try to email the corporate office:

You 404’d it. Gnarly, dude.

Surfin’ ain’t easy, and right now, you’re lost at sea. But don’t worry; simply pick an option from the list below, and you’ll be back out riding the waves of the Internet in no time.

Hit the “back” button on your browser. It’s perfect for situations like this!
Head on over to the home page.
Punt.

I can’t tell you how this infuriates me that you provide no contact to the corporate office. I took my car in to have the front brakes done. They said that there was damage to one rotor, but not the other. They were unwilling to turn or resurface the one rotor, but insisted that both must be replaced for even wear. I obliged and they replaced both rotors. The car stopping didn’t feel smooth when I picked it up, but I attributed it to new brake pads and thought that it would get smoother as I drove. It didn’t. It got worse. I thought that the pulsation in the brakes would subside as the new brakes were broken in, but it didn’t. It continued to worsen. I thought that replacing all 4 tires and getting an alignment would help, so I had it done and paid for it. No improvement. A few weeks later, I took my car to a Toyota mechanic that said that the front rotors didn’t even look new. They were rusted and completely warped, which they say that they see when the lug nuts are overtightened. My brakes were still under warranty, so I called the store where they were done, and they said that if I brought it in, then they would flip the rotors for me. What I don’t understand is why they were not willing to flip or resurface them when it was my dime, but now that is what they want to do when it is their dime. I am taking my car back into Les Schwab this weekend..in the same town, but a different location. I have my warranty in hand and expect both rotors to be replaced. I think this is complete bull that I have to deal with this, and have to fight for what is right. Les Schwab USED to be so good. What the hell happened?

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Cathy November 17, 2014 at 1:43 pm

Hi Folks,

This morning at 7:55 I arrived at my local Les Schwab in La Grande, Oregon for my winter tire change over. Much to my surprise the parking lot was totally full and they were turning people away. I was quite distressed to learn that they opened at 7:00 am and NOT at 8:00 as indicated in ALL of the phone books and websites. This was a great disservice to me. Les Schwab needs to do a better job at keeping advertising up to date regarding hours of service. In addition to checking the phone book and website I called the office over the weekend hoping for a recording detailing office hours. There was no recording. Please update your information for this office and include recordings of hours of service on the phone lines. I am A VERY disappointed customer.

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R C E November 4, 2014 at 2:02 pm

Liars and unsafe to have work on my car!

History:
Summer 2009, I bought the top Xtreme Power Les Schwab recommended and branded 7 year battery to replace my Original Equipment Manucturer (OEM) battery that had finally died after years of great service (batteries don’t last forever).

Before two years was up, the battery failed and Les Schwab did the 1st warrantee free replacement of the battery in August of 2011.

Hard for me to believe; but before two years was up on that battery; the battery failed AGAIN in July 2013! I took it into Les Schwab on 4th Ave S, convenient to my work and had it checked out, with the request they check the battery and also my electrical system to make sure I didn’t have any out-of-spec current draws to make these batteries fail prematurely. They said everything checked out and that the battery was still good; and just needed charging.

Beginning of November 2013, the battery died AGAIN! I took it back to the Les Schwab on 4th, and THIS time they said the battery was bad. However, as it was two years past the free replacement period, they said they were going to charge me a pro-rated price due to the free period being past on the battery. I refused to pay that as they should have replaced the battery back in July when it was originally brought in. After lengthy discussion and me about ready to leave and get a new replacement battery at the nearby Costco; they relented and said they would replace my 2nd failed battery for free with a new battery; and that it would take awhile to charge the new battery.

Exactly a year later, the battery failed AGAIN!!!!

I took it into the West Seattle Les Schwab, and found out the 4th Ave store did NOT replace my bad 2011 battery – it was holding only about 50%! The 4th Ave store the previous year just charged up my bad 2011 battery and sent me on my way! The attached picture shows the sticker on the old battery showing it was from an April 2011 batch. They looked up my car in the Les Schwab records and the data entered by the 4th Ave shop said my battery tested GOOD back in November 2013! Under the extra year pro-ration; I ended up having to pay $65 +.

So they knowingly lied to me to prevent having to comp a new replacement to the replacement battery and left me to being again unable to start my car at some point down the road when the battery continued to fail to hold charge.

Never again will I patronize Les Schwab, as they are willing to send me out with repairs that were not done that they claimed were done; while not honoring their promises and written warrantees.

Will YOU do so? (Also posted under Yelp reviews)

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