Les Schwab Corporate Office - Corporate Offices & Headquarters

Les Schwab Corporate Office

Les Schwab Tire Centers Corporate Office Address

Les Schwab Tire Centers, Inc.
20900 Cooley Rd
Bend, OR 97701

Contact Les Schwab Tire Centers

Phone Number: (541) 447-4136
Fax Number: (541) 416-5488
Website: http://www.lesschwab.com
Email: Email Les Schwab Tire Centers

Executives

CEO: Dick Borgman
CFO: Jack Cuniff
COO: Ken Edwards

Les Schwab Tire Centers History

Les Schwab Tire Centers began in 1952 when Leslie Schwab purchased OK Rubber Welders tire store in Prineville, Oregon.

In 1966, Schwab decides to operate OK Rubber Welders as a separate company.  He changes the company name to Les Schwab Tire Centers.

By 1972, there are 35 tire center stores.

In 2000, Modern Tire Dealer magazine names Les Schwab Tire Centers as dealer of the year.

In 2006, the company was sued over allegations of gender based discrimination.  The case was settled out of court in 2010.

Dick Borgman is named as CEO in 2006.

In 2007, founder Les Schwab died.

In 2008, the company headquarters moves from Prineville to Bend, Oregon.

Today, there are over 375 Les Schwab Tire Centers in 9 Western US states.

{ 132 comments… read them below or add one }

larry mobley May 21, 2016 at 12:54 pm

I was in the woodland, wa location today. I was there just to get a tire rotation on 4 tires less than 1 year old. I bought these tires for over 250$ per tire for my charger. AFter more than an hour wait they finally pull my car in. without even taking off a single tire come and get me and tell me the tires are too worn and I would need to buy 4 new tires. I look at the tires and say that crazy look at them.. they look nearly brand new.. there is no core showing.. there is slight war on the outer edge but its very slight. They are like 90% brand new still. I ask for a manager.. and this kid comes out and says ” oh yea these tirtes are 100% shot all 4 of them” I toild him to stop trying to sell me tires and to please just rotate them as I asked. He outright refused said I has 2 choices to either buy tires our get out of the store. This is absolute insanity.. I said Fine.. I will leave and I will never come to one of these stores EVER again.. They pull the car out front.. I am waiting.. instead of handing me the keys he throws them at my feet on the ground and walks away.. the absolute worst experience I have ever had in ANY store much less a tire store. You will never get my business again and i will make sure everyone in the public knows about it.

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Vern May 11, 2016 at 1:50 am

Ok, first off i been going to les schwab for 16 yrs from Washinton, Oregon, Nevada, i recently took my car in for tire rotation and an hour later they they pulled my car out front and handed my keys to me then told me that they could not rotate my tires, they said i needed a tie rod done and 4 new tires no paper work no quote, i said ok why did you not tell me in the waiting room ? would have got the work done. Took it to Big O tires and they said yes you need the tie rod and highly recommended to get a front aliment and only need towo tires and now i have an appointment with Big O, les schwab did not want my businesses so from now on it’s Big O

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don kalashian May 9, 2016 at 8:21 pm

slippery lying thieves, replacing unnecessary parts and when I contact the corporate offices they are even more slippery and blame it on it being a franchise and they have nothing to do with keeping les schwabs good name intact, then I called him o that then he blames the parts supplier, they had to weld a bolt to the frame and didn’t charge me, they charged me 242 dollars for a part that’s not broken bent or even cracked, the bolt that hold the alignment bar which holds the control arm broke loose on the rough road I travel daily to work, they didn’t mention the welding until I did as I watched the mechanic do it. then they had to admit the welding, I caught him in one lie after another, so they see a guy from out of town and give him the once over, hmm yelp here I come and the BBB here I come and facebook here I come

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Rob Vevers May 6, 2016 at 7:20 pm

I am writing you regarding the service at the Les Schwab in Toledo, Oregon. I have been going to this particular tire center since they opened, and have come to rely on them for many things. It is such a professional, comfortable, and dependable establishment. When I have any vehicle or equipment needs…..even if it is something not generally thought of as “in their scope”, I always stop here first. If it is something they take care of, I want it done here. I own and operate a small business. On multiple occasions, they have solved issues for me, that keep us working. Tractor tires, mower wheels, breaks, vehicles that wont start, etc. They check out my wife’s van, and make sure we are safe, before a trip.
I have seen the commercials, where people tell their Les Schwab story. I wouldn’t really know where to start……the time my tractor had a flat. they had us up and running in 15 minutes or less.It was the difference between completing our project that day or not. The countless times they have fixed our commercial mower wheels. The time they sent the service truck to my house, to try and get my daughter’s car started. Note, that all these things were no charge!
While I have never had a bad experience at any Les Schwab; The Alan Brown Tire Center in Toledo Oregon, is by far the best! From the front desk personnel, to the owner, this place is a model for any business to study. Seriously! This is THE LES SCHWAB TIRE CENTER that any other tire center should study for success.

Sincerely,
Rob Vevers

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Dale B. Hall May 4, 2016 at 2:33 pm

I just visited your store at 52 Division Ave. in Eugene to have a screw pulled out of a tire on my vehicle. I want to say THANK YOU to everyone at that store for the outstanding customer service I received. The store was spotlessly clean and everyone stopped what they were doing to address me and make sure I was taken care of. Les Schwab is what America used to be. Good, honest, hard working people representing a company that they are proud of. I cannot say enough of how pleased I am with Les Schwab and all the people at the Division Ave. Store. Thank you.

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Scott April 28, 2016 at 1:34 am

My vehicle was damaged at the less Schwab at Fairfield California I have all the evidence and the quotes from the body shop like asked. The two body shops I brought it to said they see accidental damage routinely like that from repair shops from mechanics accidentally getting into the vehicle a sharp objects in their pocket. Cheryl R. Fugate In the claims department was the rudest person I have ever met I maintain professionalism the whole time and still do. After the incident occurred with the damage to my vehicle I still spent over $700 bringing my car to your shops to be worked on because I truly believed you guys would do what was right, like your TV commercial say you do. Well basically Cheryl R. Fugate called me a liar and said she had the same make, model as my vehicle and the paint was chipping in the same spot imagine that she has a two-door 2 wheel drive lowered Chevy Tahoe the rarest SUV General Motors ever manufactured and she has exact same one as mine and it’s lowered the same and the chips are in the same spot wow!!! She then laughed at me when I said I was turning it into my insurance company she said I’ll deny them to. None of this is a lie I have all the supporting emails and voicemails if one of the three executives would like to listen. And the invoices?? I went to your stores nine times in 10 months for two different jobs….repeated warranty work but still I stayed loyal to you. Mr. Casey Delp in customer service sounded great telling me he was going to get to the bottom of it and help me, hey Casey it’s been two weeks you don’t return emails or voicemails. Like I said I have the next 6 months off of work and it’s great weather here in California myself and a couple friends are going to make signs explaining how I was treated and the damage to my vehicle and your claims dept. calling me a liar. I plan to picket your shop all summer long. I’m not asking for anything special I just want my vehicle fixed and an apology. $2100 is a lot less than your lawyers charge for appearing in small claims court.

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MR.ED April 8, 2016 at 3:18 am

SO TIRED OF THEIR STUPID ADS. THEY USED TO BE GOOD NOW I GO TO DISCOUNT TIRE.

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Terry Chancey 405 808 6833 March 25, 2016 at 5:41 pm

Discusted at service. Really I am. Les scwab dented my Chrysler 300 srt.
And is now playing a game with my cat my life and my money. I had some repairs done not once not twice but by four different Les Schwab’s to touch my car not one of them figured out my issue I had a bent caliber bolt which cause me when I got back home to replace my entire braking system again and yet so here I am out thousands of dollars and a dent on a vehicle and less Schwab has shown no integrity thus far and it’s very concerning I want to service company and never would I allow a customer to be treated as tasteless as they are treating me wanted everyone to know wanted to scream it from the mountain tops this is just the beginning of a bad review and less I am taking care of this is wrong very wrong and needs to be rectified immediately I would love for the CEO to call me back or something to that effect because I am appalled at the disgusting treatment from employees towards their customer Need help. And don’t know what to do.

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Louise February 13, 2016 at 3:38 am

To Dick Borgman and in particular to Ferndale, WA Les Schwab:
First off, I must say I have always been very happy with the service provided by my local Les Schwab dealership (Ellensburg). They always go above and beyond. This is not about your car service.

I am deeply disappointed and disturbed that Ferndale Les Schwab has decided to sponsor an event on Saturday that makes me question the values on which the company prides itself. Please consider pulling your support from the Ferndale High School’s fundraising event, so called “donkey basketball”. This is a barbaric form of “entertainment” that has no place as a school fundraiser. As a community leader you should NOT be teaching kids that it’s funny to watch a terrified animal struggle and suffer. Please do the right thing, set a really good example and refuse to support this blatant form of animal cruelty and promote a regular, cruelty-free fundraiser.

From a concerned citizen, thanks for listening,
Louise Smart

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Kelly February 16, 2016 at 4:03 pm

Get a life!! What…are you now going to say that kids riding horses at 4-H events are cruel?? How about rodeo’s?? When will you crazy people stop. Maybe we should just all be placed in our separate little bubbles and sit quietly doing nothing by staring off into space. That should satisfy you, right?

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Russell January 31, 2016 at 12:16 pm

You have stolen my car i am beyond angry ive spent over 1200 dollars here in the last year but i can not get ahold of anyone this sunday and i am livid. Call me!!! 719 963 xxxx or else this is the last tire i buy from you period.

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Dan Wlodarczyk January 28, 2016 at 9:00 am

Unfortunately I am writing you today due to poor workmanship. I have my 2014 GMC lowered by your store in Rocklin, CA. First problem occurred shortly after where the ABS Sensor wire was improperly routed and was crushed causing the ABS light to activate. Again i find that due to the improper routing of brake lines on the opposite side of the rear axle the brake line was crushed causing excessive heat to the right rear brake assembly. Additionally a number of other problems were discovered. I have a number of photographs I would like to share with you showing the damage. i would like to be reimbursed for the incurred damages which total $1629.60. I have always chosen Les Schwab for my tires and service needs. I normally shop at your Tracy, Ca store where i have had excellent service..
Please feel free to contact me at any time in this matter. Phone # 209-832-XXXX.

Thank you for your assistance,
Dan Wlodarczyk

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Guy January 25, 2016 at 12:23 pm

How many times do we have to listen about a damn kitten or Carnival rides , are these the only good things you have done and do you not have enough money to make a new commercial

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Alan January 17, 2016 at 4:34 pm

I am greatly disappointed in my experiences at your Washougal Washington location. I have been a loyal Les Schwab customer for 17 years. I have visited various locations all over the states and never have I experienced something as atrocious as this. You have drunk employees working at you Washougal location! I have been in to this location 2 times and in BOTH experiences your front desk employee (Deb) wreaked of alcohol and was slurring her words. How is it no one has noticed this? It was completely obvious! If you allow this in your front line workers, I can only imagine what’s going on in the back!

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Scott Davenport January 4, 2016 at 1:36 pm

My family has been going to Les schwab as long as I can remember. This is what made me so mad at the Les Schwab in Provo Utah I go in to do an alignment for my wife’s car and they told me that the bearings and inner tie rod is going bad. So I got the parts and changed the wheel bearing that desperately needed to be changed I had 3 Mechanics look at them 1 of the Mechanics has been working the The Diesel for 30 years the other is dose safety for a living and the fine one has worked for GM deals. they all agree that there was nothing wrong with my wife inner tie rods. So My wife took her car back in to Les Schwab and they still said the inner tie rod was bad with a 1/4th of play. Then I had them call me and proceeded to argue with me over the phone saying that its too much play and it will void the warranty on the tires I under stand that but If it was unsafe he should have said get it out of the shop and bring it back when its fixed. I would like to know why that Technician was arguing with me after I told him I had two ASE certified Mechanics look at the inner tie rods? I was always told never Argue with the costumer they are always right. Because of this instance I am concerting not ever going back to Les Schwab.

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Glenn Johnson December 19, 2015 at 12:40 pm

Say what you want about Les Schwabs. For me, they ROCK! At the last minute, they agreed to send out a truck to jump me and stay open past 6 to get a new battery installed in my car. I didn’t know there was a Les Schwab that was actually closer to me in Sisters,OR, because the only ones showing up in search were in the Bend location. They tried explaining to me over the phone, but due to my hearing loss, I wasn’t able to comprehend what they were saying. They came anyway, helped me, and didn’t charge me for the service call. Handed me my keys with a smile and wished me a Merry Christmas! Les Schwabs on Hunnell Rd in Bend, you guys are awesome!

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mike December 16, 2015 at 2:40 pm

Elko les schwab assistant manager stole from home Depot in the service truck and still works there. His son also works at same store and that’d against company policy. Not sure how that’s possible for wither without getting fired. Just shows you how this company is. Be aware.

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Dave December 4, 2015 at 9:57 am

only complaint ihave about les schwab tire centers is i have gone to the turlock calif store 3 times to pay money to get new shocks and brakes they checked the brakes and showed me they were new , this is on a old 1973 lincoln,(bought it a few months ago) well they said you dont need brakes, so i didnt get to buy them then i went there to get new shocks, lol they showed me that the shocks on the old car were almost new and was nothing wrong with them,they were right, and? they didnt charge me to check the car over, i mean i was ready to buy new brakes and shocks, lol but they said you will need tires sometime,, very strange company, totaly honest, i then took my car to a tire shop that i used to go to, they said i needed new brakes and new shocks, 900 dollars , go figure, my old tire shop said my car was unsafe to drive i left that shop never ever to return, the people at the turlock location are great people,what got me was they showed me that the car was in good shape, you do not get that type of service from the major tire shops,

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Marc December 2, 2015 at 12:20 pm

13 months ago I took my truck to Les Schwab (Willits, CA) to get a brake job done and they told me I needed new calipers so I ended up paying around a thousand dollars for new breaks and new front calipers.

Last week my front breaks started making noise so I went back to Les Schwab to have them checked and I was told that I needed new front breaks and new calipers. I told them that I had new calipers put on around a year ago and they told me that they always replace calipers with every break job. In my experience this seems excessive.

New calipers with every break job? I can’t afford to spend almost a thousand dollars every time I need a break job.

I took my 1996 Chevy to the local Chevy dealership and they told me that the calipers on my truck were the Chevy originals that came with the truck and that all calipers for this vehicle have been after market for the last 12 years.

Some business people have no idea how fragile and important trust is.

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rick harmon November 20, 2015 at 10:56 pm

Les Schwab in Battle Ground Wa is the worst. Jeff the manager has disappointed me on several occasions, but for some reason I keep on returning. I have lived on Clark County WA. my entire life and have used Les Schwab since I first owned a car 34 years ago. I have always loved them, but Jeff, the manager is a pompous ass and needs to be fired. I have used Les Schwab in Battle Ground for 13 years and have been let down at least 3 times. Jeff “helped” me with my tractor tires, he sat on his personal phone while checking me in and screwed up the order and only entered in 1/2 if the work order so I had to return another day, then I took the tires back and the tires did not hold air.
Then Jeff sold me on a set of rims for my snow tires and not only was he still his pompous ass of a personality, the order was screwed up again and I had to make 2 trips to get it right. Lastly I just put new struts on my car and they did not put new boots on the struts, there were holes in the boots that where 17 years old, I spent 1200 dollars and they did not put boots on the struts to protect them?? I asked to Jeff, why?? he said he would fix it if I paid for the boots and the labor, he wanted me to pay to remove the struts just to put new protective boot on the brand new struts I just bought! Les Schwab warranties the struts so I said “yah right” I will return in 2 years and you can replace the whole damn thing, in addition the struts make a horrible noise and they will not fix it, the guy took it on a test drive WITHOUT ME IN THE CAR, and said I don’t hear anything, yeah right. If it was not for the fact that I have both summer and winter tires for my car from this company I would never return.

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anthony s. davis October 27, 2015 at 12:32 am

most companies will rob their customers for 1$ and say sorry there is nothing i can do. i almost cried at the customer service les swab showed me. they made a simple mistake every tire store makes. i have worked at a tire store and have made the exact same mistake. david at les swab on mill plain in vancouver wa, made it right, with absolutley no issues. i am stunned and amazed. every corperation in america should take note of your customer service skills. and if you ever do a undercover boss you better hook david up….. HE MAKES YOU LOOK AMAZING.

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Virginia Garlow October 24, 2015 at 8:26 pm

I am ecstatic about the experience I had today at your store here in Bakersfield CA, at 2512 Oswell street. I was inquiring about ordering stock wheels for my 08, Nissan Altama. I was told they might have the wheels, ‘take offs’ up stairs. Sure enough, exactly what I wanted. I also asked for balance and alignment. Each step was explained to me. I saved several hundred dollars. My car drives perfectly now. The staff was unbeatable, very polite, knowledgeable and professional. I will return to Les Schwab for my automotive needs. This particular location is close to my home and job. Thank you so very much.

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Paul Gabb October 20, 2015 at 8:44 am

. I have a complaint about one of your Les Schwab Tire store. The one that is located on 200 East Main Street Price, Utah.
The incident happened on Friday around 12:00pm on October 16, 2015. I went into Les Schwab store to buy a spare 4.80 X 12 tire for my trailer that had a shredded flat in the Mountain that day. Everyone was great to help me. They told me that it would be 30 to 40 minutes I said “I’ll do some shopping and I’ll be back”. I did some things around town.
As I walked into the store I was the only customer there at that time the Manager was on the phone and said “I will be with you in a moment, I said fine that’s good”. After he left a massage on the phone to someone, the phone rang again so I waited for my turn I said nothing because I think but I don’t know it was a customer on the phone. I understand that part. When the people in the back saw me walking in they put the work order & repair paper in the file so that I can pay, they even loaded the tire into the bed of my truck so that I can put it back on my trailer that was still in the mountains. GREAT SERVICE on there part.
I was the only customer there at that time in the store, all I had to do was to pay my bill and I could leave. Another customer came in, She was a good looking young female all of a sudden the phone was hung up quickly and she was asked what can I do for you. She wanted to get her car and pay for it and then she asked for some prices on tires. The manager started helping her instead of me, I was here first. I said “can I just pay my bill and get out of here”, He said “I told you that I would get to you in a moment”. I ask one of the employees I wanted to talk to the Manager and they told me He was the manager. I finally got to pay my bill and then I left.
I call the store I was mad so I couldn’t express myself as I should have. So all I asked was, is this the way that you store is operated. The lady that I talk to said she was the owner, she said “No it’s not”. With that I kept on thinking, this is Price, Utah there is nothing going to be said to that Manager that first customer should be first, not some young thing before ugly customer.
I hope you read this and able to help so that the ugly people are not put to the back of the line because of some young thing come in.

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Dale Cordell October 7, 2015 at 2:17 pm

I’ve been a loyal Les Schwab customer for over 40 years. I’ve been there every time Les Schwab has needed my business. For the past several years I have been under employed and as a result my personal credit has taken a hit for the worst and I was turned down for their in store credit as a result. I finally got a solid offer of employment,however, I need a new set of tires to get me safely to work. Les Schwab has shown me a less than compassionate side of their business model that threatens the 40 years of loyalty I have given them.

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Tabitha Promise September 29, 2015 at 11:38 am

Where do I start ?

I am sickly disappointing in les schwab. 6 months ago i had TWO flat tires in one day i Used my spare tire for the first flat and the second flat i had to have a tow tuck driver tow my car to les schwab. I had 10,000 miles left on my warranty for my tires so im thinking they will honor the warranty and replace the two tires that went flat. negative. Instead, they insist my tread was too worn out ( which it was not ) and they tell me i need to purchase 4 new tires which i did because i have a 5 year old in the car and despite arguing with them our safety is more important. well here i am 6 months later with brand new tires and im on the highway going 70 when my passenger rear tire blows out and sends me and my daughter spiraling out of control in traffic. luckily we walked out of the accident ok but the car did not. I had my car towed to a tow lot because les schwab was closed Saturday evening at 5. i had a family member pick me up because i was 2 hours away from home on our way to my aunts memorial service. i left my car at the tow yard sunday because les schwab is closed sundays. monday morning i call them i have them go to my car and look at it. i explain what happened they tell me that my back tires have 80 tred and my fron are “almost bald” so i need to purchase a set of 4 new tires and 2 rims just to get the car to drive that does not include any other damage to the car. I say well these tires are 6 months old, i find it impossible that my back tires are 80 percent tred and the front almost bald. the back tire that had 80 percent tread is the one that blew and caused me get into this accident. im told they do not honor warranties if the tires are almost bald but they are not. im not going to argue any more with these crooks. clearly they have no concern for loyalty of customers or safety. I am pregnant i have a 5 year in my car i could have died my car is now totally messed up and they are not willing to even help with the tires that are under warranty ? This is down right pathetic and they are fraud. nothing but crooks. i have contacted my lawyer i have a close contact at my local news station im very unhappy with them and not only will i never give them money again im going to make sure that people know exactly how shady they are. I say do some SERIOUS investigating while considering which tire place to go to.

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Lloyd Peterson September 25, 2015 at 9:01 am

I’m a very unhappy customer. After providing my business to Discount Tire for over 20 years and with consistent exceptional service, I decided to try Les Schwab due to locational convenience after recently moving to Tacoma. It turned out to be such a horrible decision on my part. – I needed to buy and replace one tire immediately. I also had a used tire that had about two-thirds of its tread left that I asked if they could put on the other front wheel of the car. Before the end of that very same day, I had a blow out on I-5, which created a very nervous and dangerous driving situation right in the middle of rush hour traffic. Imagine trying to cross 4 lanes of rush hour traffic after being startled from having a tire blow out. I contacted the store manager, Mr. Don Kerby and he advised that I should contact the Tukwila Les Schwab store for help and he refused to help replace this tire. The Tukwila store brought a truck out to replace the bad tire with a new one. However the bill came to $245.15 for replacing that one single tire. – I had previously learned from Discount Tire that tire centers will not put a tire on a vehicle if they feel the tire is unsafe. I can only assume that Les Schwab must operate with the same policies when it comes to safety, which would mean they felt the tire was safe before they placed it on my vehicle. What then could have made this tire blow out on the same day that it was placed on my car? I asked the Tukwila store what the possibilities were and they did not have one possibility or, they just did not want to say and remember, they looked directly at the tire. – I am very upset to say the least. I will never step into a Les Schwab tire center ever again. And through personal experience, I know that Discount Tire would have replaced this tire but manager Mr. Don Kerby does not feel that either he or Les Schwab have any responsibility and nor does he want to help. And when I tried to find a customer service department for Les Schwab, they did not have one. They don’t want to hear from their customers, they just want your money. Is this the kind of company where you want to take your business? For me, it will never happen again. I am going to pass along my experience to every single review web site that I can find and then return my business to Discount Tire, where they actually care about their customers and prove it with their actions. Lastly, Customer Service is not defined by how friendly you are when you sell a customer new products, as anyone can provide a smile when taking your cash. But it does have everything to do with how you respond when a customer has a concern. Importantly, it also directly identifies and defines how much you care. Les Schwab could not have failed more miserably.

Thank you for listening.

Sincerely,

Lloyd Peterson
A former customer

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Tom Demogines September 14, 2015 at 6:52 pm

I brought my car to have a tire repaired for a slow leak. I was told and believed it could not be repaired and it was suggested I purchase a new set of tires. The rear tires had about 20% tread left but the front tires have more than 80% tread. I was prepared to buy only the rear but the salesman, Nick, was insistent I buy an entire set. I decided against a purchase and drove home. What I hadn’t realized was this Les Schwab Tire Center took all the air out of the tire and didn’t even give me the valve stem cap. Les Schwab Tire Centers are a trap for unsuspecting customers who deal with uncaring and almost criminal employees. They don’t really sell, they bully, they lie, and coerce you to giving them money.

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Kevin DeWitt September 17, 2015 at 5:11 pm

Hello Tom,

Sounds like we had the same dealer. However I wont be so kind. We have 2005 Honda Pilot, I bought a full set of the top of the line TOYO”s ex for my wife’s car. The other day I noticed the fronts were all but wore out, however the rear were like new. So I went to see the local Helena MT store and right off they started to give excuses, and accused my wife of being a horrible driver. So when we ask about tire replacement he not only wanted us to buy new tires but did not even have in stock what we needed until the following week. As of today my wife is stranded in Great Falls Mt. due to these same tires (FLAT) and the service manager with Tire Arama I believe told her that the side walls are also gone as well as the uneven wear issues. Les Schwab did not even inspect the tires when we were their, just assumed we were at fault of course. Not that it could ever be a faulty set of tires!!!!!

I am prepared to contact Corporate in Bend Oregon and speak with the CEO Dick Borgman tomorrow if this goes south tomorrow when she goes in to get this resolved. They say its all about customer service, however you are exactly right, its all about the con and the misrepresentation of the product. We will never buy from Les again.

Regards

Kevin DeWitt/Diane Boles
541-410-****

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Constantine Copulos September 2, 2015 at 3:43 pm

complaint re. store in lodi, Ca.
On Sept 2nd at approx 10:30am I went to the store in lodi to have my tires rotated. Upon arrival I saw no cars parked waiting to be serviced and none in the front bay being worked on. No one came to my car so I went in and request a tire rotation. The woman took my information and told me that they would let me know when it was done. I started the waiting process and noticed that nothing was been done and at 11:30 decided that I had waited long enough since 5 cars that arrived after mine were cared for and I was still waiting. I left without getting my tires rotated and highly upset.

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John Bernardo August 27, 2015 at 8:16 pm

On 08/27/2015 at approximately 4:20pm, I John Bernardo notified the branch manager Brian of the following. I took my 1996 GMC Tahoe into the Oakley, CA. 94561 center to get my tires rotated and alignment done, (Worker Order 65600161663.) There was 2 employees that had got in and out of my truck during the duties working on the truck. When I paid for everything and got into my truck and drove home I could not get out of my truck because one of their employees broke my handle inside the truck. I called les schwab back and was not sure who I talked to and I explained the situation to them and they put me on hold. Someone else got on the phone and told me that those are known to break and there was nothing they could do. I told them I understand those are known to break but you guys broke it and you need to get me a new one. He stated there was nothing he could do so, I stated I was coming down to speak to a manager. When I arrived at les schwab Brian the manager came out and I explained the situation again and once again he told me those are known to break easy and there was nothing he could do. We went the truck and I showed him what had happened and he did not want to help me at all. I told him if your employees can just buy the part and I can install it I would be ok with that. He said that they break easy again and that they did not do it and how many times have you got in and out of your truck compared to my guys today and I was very shocked he would say that because he is a manager and that is besides the point. I told your employees broke it and it does not matter how many times compared to your guys that got in and out of it today. He then asked me do I even do business with them and I told him bring in 3 of my cars to you for years so we went to the computer to see if I was lying and I’m assuming I was right once again. He wrote down my truck info and said I will see what I can do and call you and just walked away.

Will Les Schwab stand up for there name and take care of there customers when they are at fault is to be determined.

I hope someone takes care of this right away.

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Amanda August 22, 2015 at 3:56 pm

A little over 2 weeks ago, I took my car into the Les Schwab closest to our house in Washington. I told them that every time I turn my car, especially making left turns, it sounds like an old door closing in a haunted house! Without test driving it, they told me that my struts needed to be replaced at a cost to me of almost $1000. I got the struts done and within a few days, the noise was back and worse than before. I called them back and they said to bring it by. I got a different guy who this time drove it up and down the parking lot. Within minutes, he was able to determine it was lower control arm bushings that needed replacing. He even said he wasn’t sure why the previous person who worked on it couldn’t see it or hear it. Uh yeah….me either. He said he would call around for prices and get back to me. A day later, I get a call from the manager who said it would cost $655 to fix the arm bushings. I had a fit. I clearly came in about the terrible sound my car was making and they sold me struts that wasn’t even the problem. And now you want to charge me again for YOUR mistake??? He tried to explain that the type of car I had required the more expensive bushings. I said I felt duped…….and that they were trying to take advantage of me for being a female. The manager seemed nervous all of a sudden and said he would call around and see if he could find some cheaper bushings. He calls back a few hours later and said he found them and would do everything for free. Well, that’s interesting. So I brought my car back in for them to fix it again. Three hours later, the same manager called and said they had the wrong parts sent to them. Seriously Les Schwab???? But this same manager, who I’ve been dealing with all along, then says that if I can bring the car back in next week when the right parts come in, he could pop on the bushings in 10 minutes. I said working on my car in just 10 minutes makes me very nervous. He said the bushings my car had were really easy to pop on and off. Oh……….but just a few days ago when you quoted me $655, you had told me my car required the more expensive bushings and would take several hours to install. So, they REALLY are trying to pull a fast one on unsuspecting customers. Les Schwab in Edgewood, WA,,,,,please stop trying to insult the intelligence of your customers. Anyone with half a brain can see right through you.

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Lizanne Zike August 18, 2015 at 12:21 pm

To Whom It May Concern:
For years our family has been loyal to Les Schwab. We are a 4 car family including our boat trailer. Several years ago we were contacted by your Hilltop office in Redding, CA stating that we had an 8 or 9 dollar credit your company owed us for overpaying. We declined the refund asking that it be held as we did so much business with your company we felt sure we’d use it on a future purchase. Not long afterwards we went in for a new set up tires and we were told we were no longer eligible for the 90 days same a cash offer as we neglected to pay an owed balance. We spoke with the manager who said he would take care of it and went ahead with the purchase. The situation came up again when we purchased 4 more tires for another one of our vehicles. It was never taken care of and now we are no longer eligible for the 90 day offer. This situation was your accounting error and we are being punished for not only our loyalty but our willingness to bypass a refund knowing we’d be back to purchase more tires or use other services your company offers. It really pains me that we must now go elsewhere for all our tire, brake, and front-end needs based on your mistake, in addition, you have a credit due us for the amount you wanted to refund and then changed to a debt on our part.
In closing I’ll just say you’ve not only lost our business but I would never recommend you to anyone.
Sincerely,
Lizanne Zike

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Penny Newman grain company August 18, 2015 at 9:26 am

Very poor service here in stockton california,store three blocks away and can’t get a service call…how crazy is that….it’s very costly when one of are loaders r down and production stops.. we should of stood with brannon tires…

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Lori August 10, 2015 at 11:14 pm

Please stop the kiT-Ten commercial. I am going to poke out my eardrums if I gave to hear that woman say kiT-Ten one more time. I can’t even pay attention to your commercials because of that.

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Steven August 7, 2015 at 5:39 pm

I have been going to Les Schwab tire for more than 25 years. Recently I took my car in to the South Jordan, Utah store to get tires rebalanced and rotated which they did to my satisfaction. They told me that two of my tires are nearly worn and should be replaced.
Today I took my car back to the same store to get a flat fixed and have them move the worn tires to the back and have the good tires on the front driving wheels. After sitting and waiting for 1 hour and ten minutes they finally brought my car in. I was then told that the tires are worn (which is why I wanted them on the rear until I can buy 4 new tires) and that he wouldn’t swap them front to back, but he would fix the flat.
Why could they rotate the worn tires to the front last month but now can’t move them to the back?
I wasted a lot of time for no good reason. Discount tires and or Burt’s Brothers tires now has a new customer.

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John Dixon July 30, 2015 at 12:19 am

I have been a steady customer of Les Schwab for 15 years. If you don’t stop that commercial about the kitten I will become a Big O Tire customer for the next 15 years.

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Adler Rodrigeus July 29, 2015 at 1:36 pm

I have been a Les Schwab customer for the past 20 years. However, the events of the past weekend has made me lose faith in the competence of the technician hired at the Edmonds, WA store.
I had my daughter take my car in to inspect the tires as something did not feel right during driving. Also, discount tires had noticed that my right tire was losing pressure in two days. My daughter asked the woman at the counter to have the tech inspect all tires as she was not sure which tire was affected. After noticing a nail embedded in the rear tire, they informed her that all the rest were good to go.
Two days later (yesterday) my tire went flat but I was able to make it to a Discount tire store. After inspecting the right passenger tire (flat one) they informed me that there was a nail embedded which caused it to lose pressure every two days. They were surprised that Les Schwab did not catch this blatant issue. They even went out on a limb to suggest that if the nail issue was caught two days prior, I may not have needed to replace the tire.
I called the Edmonds store to report the issues but was basically informed that the Discount tire manager had no right to blame Les Schwab. I was not attmepting to play the blame game, just wanted to make sure that no one else is affected by the Les Schwab technician lack of thoroughness (incompetence?).
However, the manager went on the defense, telling me that his technicians would never make that mistake.

Anyway, thanks for the 20 years of service.
I will be moving my future tire purchases elsewhere and will make sure to spread the word on the negativity received from the Edmonds store. Yelp review to follow.

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Daniel Ockerman July 24, 2015 at 2:14 pm

About a month ago, i was driving to work in my parents Chevy tahoe, and im going no more then 10 MPH, when the front left wheel pops off and rolls about 10 feet away which caused damage to the rotar and wheel well which wouldnt let the drivers door open. 2 weeks prior to this, we had gotten the tires changed and rotated from my parents suburban to the tahoe. When i went in with my dad the next day to the Poulsbo Les Schwab, the man working at the counter had shrugged it off as no big thing. When i got off work that night, i had to go on the highway to go home which i would be going 50 MPH. Had the tire fallen off there, it would be a completely different story right now. I do not recommend going to Les Schwab again.

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Misty O July 23, 2015 at 7:13 pm

A employee named Bruce would not listen to the complaints about the strong rubber smell in this court street store on 7/23/2015. He just told me to go outside. Thanks Bruce. Send two old people outside for over an hour on almost 80+ weather on a hard bench, so they don’t have to smell rubber stinky tires. Can’t we have AC, with some cross air ventilation???

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Misty O July 23, 2015 at 7:10 pm

Her is my Les Schwab story.

I came into the Court Street Les Schwab on July 23, 2015. It was only about 75 degrees outside, sunny. The AC was on in the tire store, which was nice, but not necessary. It was just shy of one hour to replace two front tires that were balded. Each tire and serves fees, the total came to $224.00. My husband said this was a good price. Well, here is the issue. The tire store smelled so bad of rubber, without any cross fresh air venting, that it was making myself and several older people sick to their stomach. Sure, I realize that this is a tire store, but each Les Schwab visit always takes one hour or more. I opened the three times and employees kept shutting the door, cause of the AC, fine. BUT that still didn’t eliminate the strong smell. I guess the employees are used to the smell, but customers aren’t. Isn’t there a way to have AC and eliminate the strong smell of rubber?

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Jeremy July 20, 2015 at 10:37 pm

First of all I would like to start by saying that I have NEVER left a review or a complaint about anything I have ever purchased before. But I felt strongly enough about this that I felt it was necessary.
I have ALWAYS gone to Les Schwab every time I wanted or needed tires and/or wheels. In fact, in the last 5 years I would bet I have spent 8 THOUSAND DOLLARS at Les Schwab. I’m sure you can verify that Mr. Schwab…….All of it upgrading and customizing my trucks.
Today, 5/20/15, I called my local Schwab and asked for a quote on a new set of rims and tires. I already know what I want so it was as easy as getting ordered what I want but I want the best price. The quote I was given was $3098 for what I was looking to do. Seemed awfully high so I called a competitor. I didn’t mention the quote I had a just received.
I was quoted $1954!!!!!!
That’s right….Les Schwab was over $1100 dollars more! A store I have never purchased a thing from out bid Les Schwab by over $1100.
Come on Schwab!!!!! At least be in the ballpark!
Please do yourself a favor and shop around.
Today Les Schwab lost a loyal and valuable customer.

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Debra Chard July 14, 2015 at 6:34 pm

6 months ago I purchased a new set of tires at Navy City, Bremerton Les Schwab. I was planning on having the tires rotated the following week and I was told that the inside back tire was down to the core already. I was amazed. The tires were quite expensive and I was just over the 6,000 mile mark for mileage since the install. I took the car to my local mechanic and they replaced a few things and put it on the rack and checked the alignment. The next afternoon I went to the Les Schwab and they looked at the tires and said it was an alignment problem. My car was put on the rack and they found that one of the bolts were loose allowing a rear tire to move quite badly. The store and the supervisor/manager was absolutely a life saver. If the person first hadn’t pointed out the tread wear I would have continued to drive myself and everyone, including grandchildren on the tires. Secondly, if the workers had not pointed out the loose bolts allowing my tire to move I could have been severely injured. The store took care of me and for that I am very grateful. The other outcome may have not allowed me the ability to write this “Thank you” to the Les Schwab in Bremerton.

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d mastrude June 18, 2015 at 9:33 pm

“Best Tire Value Promise”?
I think not.
I got 9K on your substand crap,folks.
You refuse to stand brhind your products.
I will not take this lying down.
i have a photo if you would like to see it.

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Kortney June 4, 2015 at 11:57 am

Wow well after reading just the top 10 comments I am reassured that I am not being unreasonable in my frustration with Les Schwab I have recently puchased tires for my show truck they are 22″ wheels and 40″ tires which ran about $3800 they are also powder coated black and I made it perfectly clear how nervous I was with the mounting of my tires , they assured me they would take care of them and not to worry, however when I picked the truck up later that day there were chips and gouges on the face of the wheel along with inside the lug area(where they used a non Teflon coated socket to torque the lugs) when I called the service manager I was made to feel that I wanted something for nothing when all I wanted were my wheels fixed, I have given them photos of the damage and have also spoken to several service techs that assured they would resolve the issue but to no avail they have not made any effort to take care of this issue, I am a manager at my parents tow company and we buy all of our tires for 13 trucks from les schwab I am reevaluating the business we do with them now and thinking of going to Goodyear Commercial Tire where my husband works . It seems very apparent that a call to corporate is my last option and I feel as if I have been swept under the rug by our local les schwab tire center, trust me when I say I will never take another thing or recommend this company to any one of my AAA customers. Expect a call!! Just getting my ducks in order now : (

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Adam Holt May 18, 2015 at 9:06 pm

Les schwab
34415 16th Ave S
Federal Way‎ WA‎ 98003-6849
United States

Arrived @ les schwab 5:29 pm (close at 6)
Asked to get an oil change.
“Uh hh let me check”
I observed every bay open , but one.
“Sorry we can’t right now. My boss says.
30 minutes not enough time? I think my drilling company will cease our account with les schwab. If the stores close at 530, 600pm seems misleading. Thank you and good luck with your establishment.

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c meinert May 14, 2015 at 11:40 am

I live in a very rural community. I bought 4 new tires a couple of months ago. I blew out the front and rear left tires avoiding a rockslide on our highway. I also put a huge dent in the wheel’s tire surface. My car is the only transportation I have to take my Mom (95) and my Aunt (90) to their doctor appointments that are 100 miles away. I contacted the Les Schwab tire center I bought my tires from. Remembering the ‘so-helpful’ commercials, I thought they might help me get replacement tires.

With no transportation, I was informed that I had to get the 2 tires and wheel to their store, 70 miles away, before they could do anything. He has to measure the tread. There is nothing else he can do until he sees the tires, AT HIS STORE! No other options. I’m scrambling to try to find a way to get my Aunt to her appointment tomorrow.

I definitely plan to spread the word about Les Schwab and the false advertising in the commercials I see on TV. And to think I spent 40% more for tires from Les Schwab than tires available elsewhere. I feel like such a fool right now. I have to find transportation for my aunt.

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Dan Fanning May 6, 2015 at 3:04 pm

My name is Dan Fanning and I went to the Les Schwab store in Rancho Cordoa CA on Sat May 2nd to have A front end Alignment and the mechanic said that I needed tirod sockets and some other things done to A cost of $306.69 dollars before he could do the alignment. I had gone to my auto shop the day before that and they had checked it out and told me that nothing needed to be repaired just the liniment so I was very disappointed in your store

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David Dailey May 2, 2015 at 4:03 pm

I have been a Les Schwab customer for 30 years until today. I went online to price tires, but there wasn’t any pricing at all. So I call a store and they told me that they don’t put pricing on their web site. Even though they thought they were being nice they were rude. If I wanted to drive to their store I would have, but it just would have been nice to look online and get the answers I am looking for. So now you have lost a customer, a life long customer.

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Jaclynn April 19, 2015 at 12:43 pm

Les Schwab has always been in my mind, a reputable company. But I hold a different opinion of them now. Last July we purchased a set of tires for my Toyota Rav 4. We were told they were warrantied for 60K. They are 100S Mastercraft Courser STR AS OWL. I have a warranty with the 60,000 box checked when I walked out of the store. After 30k miles on the tires and several rotations, I went to visit my local Les Schwab (store 602, salesperson Brandon L S) because I have noticed that my tires are nearly worn out. I was told that they are only warrantied for 40K, not 60K and the salesman actually took my warranty and scratched out the 60k box and checked 40k instead. Since when is changing a warranty and going against your word professional business? The best he could do for me was to warranty them out for 10k and give me a measly discount on some new tires. I purchased the tires with the understanding that they would be warrantied for 60,000 miles, not 40,000 miles. Had I known this, I would have chosen different tires or perhaps gone elsewhere. You don’t change a warranty 9 months after you issue it and say its no good. If your office made a mistake, you need to own up to it! This is very unprofessional and lousy service. If you cannot make it right, I will be going elsewhere from now on to purchase my tires. Les Schwab will no longer have me as a customer or my referral.

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Mark Lorenz April 16, 2015 at 11:00 am

I purchased a set of tires yesterday much to my dislike. I had one tire with a bulge in the outer wall that need to be replaced. All tires had 70% tread left on the tire. I purchased from Les Schwab. I was told this was not covered as the only way it could happen is hitting a curb or pot hole. I vehemently disagree. Furthermore I was told I could not purchase one tire as I have a 2005 Honda CRV. By the way it is not full time AWD. I felt Les Schwab was more interested in selling a set of tires for profit than honoring your warranty. I was between a rock and a hard place as I did not want to drive 40 plus miles on a bad tire. I bought a set of tires. I have done business with Les Schwab for years. Going forward I most likely will go to Costco since you do not honor your warranty. Anyone can put a sales pitch on a client and that is not service.
Good luck to Les Schwab. No longer a customer or referral source.
ML

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CHERYL PEARSON April 11, 2015 at 3:34 pm

MY SON AND I AGREED TO HELP DRIVE MY 87YO UNCLE FROM SULTAN WA. TO LAKE HAVASU ARIZONA. WE WERE DRIVING A 40 FT MOTOR HOME AND TOWING A 24 FT TRAILER WITH A CAR AND QUAD ON IT. THE 1995 MOTOR HOME HAD SAT FOR 9 YEARS WITHOUT COVER OR ATTENTION TO ANYTHING. OUR FIRST STOP WAS A TRUCK STOP IN ELLENSBURG, WHERE HE JACK-KNIFED THE TRAILER AND HIT THE WAITRESS’ CAR AS WE WERE LEAVING THE NEXT AM ($400. TO PAY HER OFF) hE WOULD NOT LET ME OR MY SON DRIVE, AS HE KNEW THAT WE WOULD OBEY THE SPEED LIMITS….HE WAS DRIVING IN EXCESS OF 75+MPH OVER SNOQUALIMIE PASS AND DOWN THE YAKIMA FREEWAY. ABOUT 20 MILES OUT OF YAKIMA, A WHOLE PANEL/SIDE OF THE MOTOR HOME FLEW OFF (FROM RUSTED RIVETS), MY SON AND I HAD TO WALK OVER A MILE BACK TO RETRIEVE THE PIECE, WHICH WAS NOW IN #2 PIECES. BACK ON THE ROAD….RIGHT OFF THE KENNEWICK EXIT WE BLEW A REAR TIRE. HE FINALLY PULLED OVER, WE CHECKED IT OUT AND HE INSISTED THAT WE KEEP GOING ON THE ONE TIRE!!
i TOLD HIM THAT i WOULD NOT GO WITH HIM, IF HE DD NOT GET IT FIXED(I HAVE FRIENDS IN yAKIMA AND E-BURG WHO WOULD COME AND GET ME AND MY SON). WE HAD A SCREAMING MATCH AND HE THREW THE KEYS AT ME AND TOLD ME TO DRIVE(I HAD NEVER DRIVEN THE COACH…..MY SON ‘GOOGLED’ A “LES SCHWAB” TIRE CENTER AND THERE WAS ONE 4 MILES OFF THE EXIT THAT WE HAD JUST PASSED UP BY A 1000FEET OR SO. i BACKED IT UP PERFECTLY(WHICH ANNOYED THE “####” OUT OF HIM) AND MY SON GAVE ME DIRECTION INTO KENNEWICK TO THE LES SCHWAB STORE. I DROVE PERFECTLY UNTIL I TURNED INTO THE TIRE STORE DRIVEWAY, WHEN THE RIGHT REAR TRAILER TIRE WENT OVER THE SLOPED DOWN SIDE OF THE CURB…. A BUMP OF ABOUT 3 INCHES. HE TOTALLY WENT CRAZY ON ME, AND ACCUSED ME OF TRYING TO WRECK HIS TRAILER!!??(IT WAS ALREADY A WRECK!!)
THE MANAGER (ZACK HECK) OF THE LES SCHWAB TIRE STORE(kennewick Wa.) WAS A ANGEL, AS WELL AS THE STAFF WHO HAD TO DEAL WITH HIM!! MY UNCLE WAS SO RUDE TO THE EMPLYEES, YET THEY ALWAYS KEPT THERE COMPOSURE. i JUST WANT TO LET THE CORPORATE OFFICE KNOW HOW MUCH I APPRECIATED THEIR SERVICE AND PROFESSIONALISM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! PLEASE LET THEM KNOW THAT I GAVE THEM ALL BIG ‘KUDO’S” FOR THEIR KINDNESS AND GREAT ATTITUDES!!!
cALL THEM FOR THEIR SIDE OF THE 3-4 HOURS THAT THE;Y GOT TO DEAL WITH MY RUDE UNCLE.. I CAN LAUGH NOW, BUT I HONESTLY THOUGHT I WOULD GO NUTS!! (….please let them know that i am not dead or in the hospital. The motor home is now in Havasu City….broken down !…………. go figure!!)

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Casey Heiss March 31, 2015 at 8:23 pm

I purchased a set of aftermarket wheels from Les schwabs in The Dalles oregon for my 2006 dodge 2500 , I bought my own tires and out of convince ( due to my work schedule at the time ) had the wheels and tires installed at les schwabs in Hood river oregon . This occurred jan-3-14 . In April of 2014 I had a leaking left rear wheel seal . Upon removing the lug nuts I observed that they where over toured , I discovered this by setting my snap on torque wrench to the reverse ( loosen) position and adjusting the poundage untill the lug nut began to come off . The lugnuts did not begin to loosen untill 220ftlbs . factory tourque specifications for my truck is 135ft lbs , so my lugnuts where over tourqued by 85ft lbs . The threads where also stretched to the point to where I was not able to put lugnuts back on them . I replaced the bad wheel stud on the rear , and called The Dalles les schwab and asked to speak to their manager ” Chaylan maxwell ” to inquire as to what my lug nuts should have been tourqued to . The manager said 135-140 ft lbs . I described my problem and was comforted with ” let me know if you have any problems ” . March -27-15 all 8 wheels studs sheered off of my right front axle causing the wheel to separate and my truck to drag the right front brake rotor along the asphalt untill I was able to safely come to a stop . I had my vehicle towed to The dalles for repairs ( that’s where I live ) .
Upon confronting Les schwabs about the over tourquing of my lug nuts resulting in wheel stud failure I was met with responses varying from my wheels had over tourqued themselves while driving ,
That all of my wheels studs have been broken for sometime , and the manager had the audacity to question my age (25) and profession to validate his statement to negate les schwabs fault in the situation . I was questioned as to why I had taken my vehicle to The dalles Les schwabs and not the Hood river Lea schwabs , and was questioned as to what chaylan was suppose to do about it . In the end I ended up paying for a new wheel , lug nuts , wheel studs , brake rotor and labor to install everything . I left feeling disrespected , cheated , and skeptical that the rework that I had paid for was preformed properly . I felt that I was seen as a investment , not as a customer . I am left to replace the other 24 damaged wheel studs on my truck . Sadly this isn’t the first wheels-off Incident I have had resulting in work performed by a les schwabs tire center . I was previously met with the same negative and condescending attitude by the management and I will no longer be a customer of les schwab tire centers . I urge others to chose another tire center to do business with . I am fortunate that neither of the wheel-off events have been fatal , and where merely only momentarily life threatening .

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Whitlee Johnson March 27, 2015 at 12:21 pm

My family and I were headed back from vacation on the Oregon coast on Wednesday. On our way home the wheel studs started popping off one of our tires. We tightened the two that were left and limped the car to the nearest town La Grande where there happened to be a Les Schwab. We took the car in they were excellent! They got us right in. I was able to leave my sleeping kids in the car and not wake them. They put the spare on my car with new studs at no charge! They said we obviously had enough trouble and just wanted to help out their customers. They definitely made a bad situation better! I’ve always gone to les schwab for tires and I will continue to use them I was very pleased with the service.
Also a special thank you to Arlen who helped us out!

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Robb Chambers March 22, 2015 at 11:06 pm

Been a Les Schwab customer for many years. Father, brothers and family included. This last go around with a store in Reno I was extremely disappointed. Enough that my loyalty and surprise was rocked. Very poor alignment ruining other components in the suspension, in which I was then recharged for parts and labor to fix.

If you break it then you should be the one to pay to fix it.

Angrily disappointed,

Robb

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Shaun March 9, 2015 at 4:44 pm

Waiting for a month for my tire to arrive

About a month ago, I had a tire blow out on me when driving. Since these are stubbed tires that I bought at the local Moscow, ID Les Scwab they are covered under warranty. I did all of the necessary steps involved and dropped my car off at the store. They told me that since my tire was a out of date model, they would order it and it should arrive within a week. It has currently been a month and I am still waiting for the tire. Thankfully they did put a loaner tire on the car. I have called them every week so far and I am still told that they are waiting for it to arrive. They keep giving me the run around and I starting to think they never order the replacement tire in the first place. How many more weeks do I have to wait for my tire to arrive? Ever time I have called them they seem to either forget about my car or give me the run around.

I expect a lot better from a business that is BBB listed.

Moscow, Idaho Les Schwab
1421 E White Ave, Moscow, ID 83843
Phone:(208) 882-3538
Hours: Open today · 8:00 am – 6:00 pm

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Sarah March 6, 2015 at 12:45 am

Rant: So I had my tires put on a year ago, mounted and balanced on a special order. So I came in to have them rotated and the guy comes out and tell me they were put on backwards, and was worn really bad oh and they are Irok (not cheap)! They tell me sucks to be me but for 30.00 each they can put them on right but damage is already done! I already paid to have them put On once the right way and they didn’t! On top of that they gave me a wheel to ride on that was smaller rim and tire size so it messed up my that side when they said nothing would happen, that quote was shortly after they put my new tires on. I feel as tho they own me a new set of tires, mounted, balanced, and front side fixed.

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R. Bahl February 25, 2015 at 3:55 pm

It probably does no good as reading some of the rest. I too thought LS was a step or two above but not anymore. Bought 4 tires and alignment (Invoice #33200143226). Alignment did not take. Went back told I needed a Ball Joint. I bit. Ball Joint installed and another alignment (Invoice #33200179332) still no good. Tried to sell me some other (stuff) which would require another alignment. I took it to a shop which did engine work for me. Put it on the rack and in minutes determined it was a loose wheel bearing ! Repaired and like new. LS stiffed me for $370.67 not to mention potential safety issues. Manager did leave me one message. LS is now more interested in trying to upsell a littany of BS and has sunk into the car repair shitlist with all the rest …

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Hector Ressy February 25, 2015 at 12:36 am

Dick Borgman
Chairman and Chief Executive Officer, Les Schwab Tire Centers, Inc.

Corporate Headquarters
20900 Cooley Road
Bend, Oregon 97701-3406

United States
Phone: 541-416-5162
Fax: 541-416-5133

Re: Vehicle Damage Claim

Dear Mr. Borgman:

I took my vehicle in for a repair to a broken throttle on 12-20-14 to store: 401.
My vehicle was returned to me that afternoon with the same problem and I was charged $100.00 plus tax. Invoice: 40100102563. My vehicle was not fixed and returned to me. That is the main issue that needs to be addressed first, whether or not my car was repaired when it was returned to me. The answer is no, Mr. Borgman. There is no warranty for this repair. I want my money back. My vehicle was not repaired. This is the bottom line.

The manager of the tire center, Sparky Kaminski, came to my home on 12-22-14, to drop off a Les Schwab Company Incident Report and verified that I could not drive my car.

I have tried to explain to Mr. Denny Carter what happened and he has been rude to say the least. He was informed by an independent mechanic that my car was towed to him and that he recommended I not drive my car. That is how I got it back. Mr. Denny was told this and he ignored the information. This is what I want addressed. That I could not drive my car when I got it back from store:401.

Mr. Denny instructed me to contact him by email, and he has ignored my emails and has made it impossible for me to try to explain my damages to him. I am asking you to intervene. Thank you.

Sincerely,

Hector L. Ressy
* 94th Ave E.
Puyallup, WA 98375
253-268-****

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Patrick Hollander February 19, 2015 at 11:18 am

I am terribly disappointed by the service that my wife received in The Dalles store. The manager “Mark” had my wife in tears (She is staying in The Dalles helping out with our grand kids). Mark had promised that a wheel bearing that they installed in April of last year was certainly covered by a one year warranty, even going so far as setting up an appointment for Wed Feb 18. My wife took a day off from work to take her car in and was treated so badly she was in tears. Mark informed her that he had made a “mistake” and he proceeded to make excuses saying that it was “policy”, they never called to inform her of their change, saying it was “to bad” They could not produce this “policy” in writing, and when asked for the number of the corp office she was told that they didn’t think they had it. ARE YOU KIDDING ME!!! I am 60 years old, and I have been a business owner an manager, I remember when Les Schwab was an icon of customer service and always used them for a great example of how to do it right. Now I have a great example of how to do it wrong.

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Eric Eliasson February 9, 2015 at 10:46 pm

In my past career I was a commission retail salesperson and then a outside sales rep. Customer service was the rule, if money was to be made it began with service. I started doing business with Les Schwab about 5 years back when I needed one tire. Shortly after I purchased that tire I ran over a nail and when I went back to Les Schwab you fixed it for free. I continued to do business with you and only you in the area of servicing my car since then and until my last visit and the prior visit before that I had been serviced to my satisfaction. The reason for my contacting you is because my visit today, the second in a row that produced unsatisfactory results, nearly ended our business relationship. Jon Anderson, the Assistant Manager of the Vallejo, CA location turned my opinion in favor of continuing to do business with Les Schwab. I will not go into details but he made a wrong, right and proved that Les Schwab clearly wants my business. No one is perfect but a little TLC is all that is needed to keep loyal customers, loyal customers. I will be happy spending my money at Les Schwab as long as the level of customer service is demonstrated by employees like Jon Anderson at the Vallejo Ca location. I hope customer service matters enough that you will recognize Jon for his service to his and your customers.

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Shawn Harrison February 9, 2015 at 1:23 pm

My son just spent an hour and a half sitting there for them to tell him that they can’t fix the flat tire and he has to get four brand new tires. He just got these tires in March 2014 and rarely puts more than 20 miles a day on them. It’s pathetic and wrong. We’ve been going there for 11 years but the last couple years have been awful. Once told me I needed new struts for a brand new car. Took it to a the dealer who said there was no way I needed new struts! Never again for us. It’s sad that’s how they treat teachers and coaches in the community like this. My teacher son just can’t afford this level of service!! I’m done spending my money there!!! We’ll be telling everyone we know as well as posting complaints everywhere. Les Schwab would be mortified at the level of service, the lack of professionalism and the fact that your customers can’t trust your recommendations to be accurate. This is not the first negative experiece we’ve had with having to purchase new tires for a single flat tire, BUT IT WILL BE THE LAST!!!!

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Mad Mr and Mrs January 31, 2015 at 6:11 pm

First of all we went to one Les Schwab tire location because there was wire showing on one of our tires and we knew that wasn’t supposed to be that way, and the store manager was very rude to us, yelling at us and everything. We went and found a different location and they were nice to us last night and put an old tire on and checked our alignment for free. We found out that we needed an alignment so we made an appointment for today and asked for the old tire to be replaced with a new tire that we were going to purchase. They did the alignment no problem but when it came time for them to replace the tire they were supposed to replace they refused. They said that the drivers side front tire was worse than the other tires so that was the one they were going to replace. There was still tread on the drivers side front tire. It was fine, and the one we wanted replaced was the old tire because we like new tires on our car. New tires are more trustworthy. Business motto’s used to be the customer is always right. Now it seems like it is the customer is always wrong. We are ready to quit going to Les Schwab for anything. They need to start listening to what the customer wants.

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Roger Frazier January 18, 2015 at 12:33 pm

This is my Les Schwab experiance my doughter hit the median on Cole Rd by the Les Schwab tire store it was after the store had closed ,she noticed a problem and parked her car in the Les Schwab parking lot by the street away from the store as not to interfere with the store,the next morning around 8.30 we went to check the car out,we needed to pull the tire off to check the front end steering exct,during this time a Les Schwab employee came out and said, whats going on ,in a rude way,we told him the problem and he said we couldnt do it in their parking lot because of the liability we understood this and he told us we could move it out on the curb on the street,another rude experiance he was very abrupt,we have been a customer of Les Schwab for sometime we have never had anyone be such a rude employee of your store,had I been alone with him I would have told him what a prick he was,not only his rudeness but didnt even offer to help ,we probrobly would have taken it their and let them inspect it as you guys are experts in this kind of problem,we found that the rim was bent put the spare on found a rim and went to the Les Schwab in Kuna Id and bought a new tire and had them mount it and where treated with respect even after they mounted the tire and we realized they had change rim sized within a 05 to o6 on this car so we took it back and explained that we had the wrong rim we purchased at the junk yard they took the tire off no problem,we found the correct rim went back in and they credited us for the other tire we paid a little more and they mounted the tire, with the Les Schwab service that we have come to expect,yes this was one problem at a different store but will never recommend that place and will always remember the rude prick,how would you like to have that on your Les Schwab experiance commercial? probrobly not, as you can tell I am upset I have had a buisiness in the past and never shown disrespect for a customer and will let people know about it, Roger Frazier

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Bob Murch January 12, 2015 at 4:53 pm

It is sad to see Les Schwab sponsoring a competitive coyote hunt in Burns this month. What an irresponsible decision and one that reflects poorly on your corporate community and environmental values. To promote such senseless violence and brutality may look proper to your corp. leadership, but to those of us who abhor such barbaric activities it is truly disgusting. I for one will never do business with your company again. This action is not at all in keeping with the image you try to portray to your customers, except maybe those in Burns.

Shame on you Les Schwab!

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William Burghardt January 11, 2015 at 12:28 am

Had a battery replaced today. The service guy broke the plastic box the old battery was in. Mentioned the nut that clamps the terminal wire to the terminal lead was starting to strip. He said he could fix it by cutting off the old terminal lead and wiring a new end. When I asked why could you not replace the nut a bolt he just shrugged his shoulders. Not impressed with this experience.

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Hector Ressy January 1, 2015 at 12:48 am

Here is what you do people.
Call Bob Erickson Director, LES SCHWAB TIRE CENTERS in Bend, OR (541) 447-4136 ask for him. Talk to him. He puts on his underwear the same way we do. DON’T GET INTIMIDATED BY THEIR VOICES. It seems that the criteria to be a LES SCHWAB claims agent is to have a frog in your throat. Honesty and brains need not apply. If you can prove that they damaged your car then you should have no problem. You need your invoices. Look at the Comment sections. Is there anything listed that you had any noticable dents. If you got your car back with dents that you know were not there before, and you suspect some kind of retaliation from those rogue mechanics (they have them) then insist on your claim. You call Boob Erickson, I mean Bob, directly! Make sure folks, that you go by your invoices and check all comments they made when you brought your vehicles into the Center. Please have your dates, and story straight and in order of occurrence. Horse before the cart. If you suffered any emotional distress, you have to be seen by a doctor Psychiatrist at your mental health center and tell the psychiatrist how you are suffering mentally. Then take all your information to your attorney when he takes your case or gives you a free consultation. During this time, you may picket the store. Find out from your local Sheriff where to locate or just place your picket sign near a busy street and leave it there, secure, where cars pass by, and can read it easily. You don’t have to be with the sign all the time. Do some research on the internet folks if you have anymore ideas or doubt what I’m saying. Here is the most important part of all. Make sure that Mr. Boob Erickson, pardon me, Bob Erickson, ask for him by name, and tell him what your intentions are and if you can prove to him that damage was done and he still won’t settle, (which is my case) then get your attorney on a contingency. If he takes your case, he will charge you a third of what you recover. Read my letter addressed to Denny A. Carter. During this time, you can file a complaint with the BBB Email your complaints to complaints@thebbb.org. Then you can file a complaint with the Washington State Attorney Generals Office or the State your in. They handle automobile complaints. Do all this in more or less the order I described above. If you have all your ducks in a row, the claim agent will always say no, and give you a hard time. The key is to prove they damaged your car and go from there. YOU HAVE TO PROVE IT. ALL YOUR DUCKS IN A ROW! They will try and shoot them down. Just stand them back up! Prove your case to the BOOB!

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Hector Ressy January 1, 2015 at 12:07 am

Greetings, Mr. Carter:

I wanted to give you an update on what is going on. I spent my afternoon today picketing
LES SCHWAB TIRE CENTERS nearby 213 43rd Ave SE in Puyallup. You can call the center and
verify. I think one of their employees saw me. I was amazed at the response I received. I will picket again on Friday and every day after that, at my convenience. I am retired AIR Force. I don’t work because of depression, and anxiety. I suffer from PTSD.

I did not appreciate how you kept interrupting me during your recorded interview, of which I have a copy. You said you were calling me to get my side of the story but instead you chose to use unfair tactics and disrespect me by interrupting me on every point I made and then hanging up on me before we were finished. You laughed at me. You did not hang up on me because you got your little feelings hurt, as you cried to me, in the background, when I was speaking with your boss, Mr. Bob Erickson.

No, you hung up on me, way after you cried wolf about getting your little feelings hurt, because the information you were receiving, was too hot for you to handle, and you hung up on me before we were finished, which was very unprofessional, rude, and inconsiderate. You were trying to provoke me and now you have.

I explained to my attorney that I am suffering from the trauma I am going through because of the damage done to my car by a rogue mechanic, by the name of Mark, who is employed at your center.

He advised that I should seek a psychiatrist at a mental health facility, here in Puyallup. I was intending on doing that anyway. I will be making the appointment next week.

I will explain the truth to him or her. I can’t sleep. I’m very anxious and depressed about the damage done to my vehicle by one of your rogue mechanics and I can’t eat. Did you know when Mark gave me back the part that mysteriously broke when I stepped on the gas peddle, he did not inform me that the car could not be driven anymore when I was in his face, when I picked up my vehicle, after he botched the broken throttle linkage and air intake line repair.

Do you think your rogue mechanic started my vehicle before I arrived? Did he notice anything wrong with my engine?

By the way, I called 30 LES SCHWAB TIRE CENTERS out of 100 listings, and every manager I spoke to, said that was not a service they offered because they were not equipped for such a job.

The mechanic, Mr. Worton, informed you today that the car had no leak problem but oil was found near the battery, which was installed by you. If there is no leak, how did the oil get there?

I am not happy with the brake job, done on 11-19-14. The peddle was low upon leaving the center, and when I got home and checked the reservoir, it was empty. I filled it and the break peddle is still low. Guess who worked on the brakes?

Mr. Worton seems to think that his report to you about what he found wrong with my vehicle, in which I received it from LES SCHWAB TIRE CENTERS on 12-20-14, was enough for you to settle with me.

He is going to write a clearer findings report, so I can give it to my eager attorney. I have not hired him yet. I can give you his name now, but I want to save you the money on your cleaners bill.

Every day that goes by where I can’t take my mother to her appointments will rest on your head for looking down on me and trying to bully me when the facts are there and you ignore them.

I urge you strongly, to settle with me, before I get the attorneys involved and the rest of my intentions. Your theory about my engine leak was incorrect.

The recording you gave me permission to record, will be heard by millions. I plan to mail copies to the media to show how LES SCHWAB claim agents operate.

I will continue to picket LES SCHWAB TIRE CENTERS in Puyallup until you come to your senses and do the right thing. I am asking for your answer by next week, by email as you requested.

Sincerely yours,

Mr. Ressy.

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Tim Bly December 30, 2014 at 10:25 pm

I used to to be able to get my tires rotated while I waited. I didn’t mind waiting an hour while working me in while your taking care of the other customers. I do this every 5,000 miles. I’ve had to have my other mechanic rotate them and it cost me money. Now I’ve tried for over 10,000 miles and called or stopped by close to a dozen times. I’ve been a Les Schwab customer for many years and have spent a bundle of money with a couple of stores close to my home. I’m beginning to get extremely frustrated as they can’t rotate my tires without me sitting for a couple of hours and/or dropping it off. That service was offered and never used to be a problem. Now it’s impossible within reason and I’m seriously considering going to Costco from now on. If you can’t take care of the customer after the sale your worthless.
Either take care of your customers or don’t. My money is good anywhere.

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Randy December 18, 2014 at 5:32 pm

Dale the assistant manager at your Spokane 2nd ave office vandalized my vehicle after I told him to stop the work because they didn’t have the proper tolls to do the job. He was physically upset and beat the side of the vehicle when I wasn’t looking. He was the last one to touch or be around my vehicle when I noticed the damage later on that day. Your claims department denied my claim for $180.00 for a paintless dent repair job because Dale said he didn’t do it, poppy cock. He’s a liar and will no longer be doing any business with you company and will make sure to spread the word. So screw you les Schwab

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Roger L. December 16, 2014 at 6:23 pm

On October 23, 2014 I took my minivan to the Fallon, Nevada Les Schwab tire store for a front end alignment. They inspected my van and told me it needed about $416 worth of work on the front end (tie rod, ball joint). I had two other certified mechanics (one a UTI graduate) look at the front end and both told me that although there was wear no work was needed at this time. I do not like people that lie to me and I no longer have trust in Les Schwab. Therefore, I will take my business elsewhere.

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anotherLostCustoer December 15, 2014 at 6:39 pm

I WILL NEVER USE LESS SHITWAD AGAIN!!! THEY SELL CRAP AND INVENT CHARGES FOR TIRE ROTATION. DO NOT USE THESE CLOWNS. THEY WILL STEAL YOU MONEY AND F*CK YOU OVER. THER STUFF IS CRAP!!!!

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Pferron Doss December 2, 2014 at 10:55 am

For over 10 years I’ve been a customer of yours. Yesterday I took four sets of winter chains to your store on canyon blvd, ptld OR. I needed to know what size tires they’d fit on including one set I never used. The store was very busy and I felt kinda in the way. MARON (your employee ) not only figured out what size tires the snow chains were but exchanged the unopened one for the right size. I wanted to hug her for her sincerity, customer service and smile. It is so refreshing to feel valued no matter what my questions or needs have been. I will never buy tires from anyone else and I am so happy every time I arrive at Les Schwab knowing I will leave with a smile. THANK YOU MARON and LES SCHAB

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Khris Alexander November 20, 2014 at 12:09 pm

On my 3rd set of tires in 3 years because of tread separation and everytime I get partial credits from the local branch its crap it should be 100% replacement because of your bad tires separating you shouldn’t sell them if theres issues because of low profile and it could seperate while driving.well over $1300.00 in less then 3 years on 10 tires outrageous ! And corporate won’t contact me back only says see local branch.America’s tire here I come as a customer account !

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Randy Barnes November 19, 2014 at 10:06 pm

I came in the Redmond store for 4 struts and 2 new tires at 7:00 am they pulled my car in at 11:00 @ they did no work on it tell about 5:30 pm now I have been here for over 12 hours and they still are not done. And I have to pay almost 900.00 dollars for this service. I thank this is wrong. They had the car in bay for over 7 hours.

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lloyd beckett November 19, 2014 at 2:46 pm

Bought Toyo at tires and wheels for a grand total of 2300
And cannot get these to balance out. They vibrate. My whole
Truck. Many shops have tried and was told if not happy with
Them could return them. Now not wanting to honor this
Is this your pokicy??, Uf you do not stand behind that statement then you should not state it!!!

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Francine Turner November 18, 2014 at 11:04 pm

I get this response when I try to email the corporate office:

You 404’d it. Gnarly, dude.

Surfin’ ain’t easy, and right now, you’re lost at sea. But don’t worry; simply pick an option from the list below, and you’ll be back out riding the waves of the Internet in no time.

Hit the “back” button on your browser. It’s perfect for situations like this!
Head on over to the home page.
Punt.

I can’t tell you how this infuriates me that you provide no contact to the corporate office. I took my car in to have the front brakes done. They said that there was damage to one rotor, but not the other. They were unwilling to turn or resurface the one rotor, but insisted that both must be replaced for even wear. I obliged and they replaced both rotors. The car stopping didn’t feel smooth when I picked it up, but I attributed it to new brake pads and thought that it would get smoother as I drove. It didn’t. It got worse. I thought that the pulsation in the brakes would subside as the new brakes were broken in, but it didn’t. It continued to worsen. I thought that replacing all 4 tires and getting an alignment would help, so I had it done and paid for it. No improvement. A few weeks later, I took my car to a Toyota mechanic that said that the front rotors didn’t even look new. They were rusted and completely warped, which they say that they see when the lug nuts are overtightened. My brakes were still under warranty, so I called the store where they were done, and they said that if I brought it in, then they would flip the rotors for me. What I don’t understand is why they were not willing to flip or resurface them when it was my dime, but now that is what they want to do when it is their dime. I am taking my car back into Les Schwab this weekend..in the same town, but a different location. I have my warranty in hand and expect both rotors to be replaced. I think this is complete bull that I have to deal with this, and have to fight for what is right. Les Schwab USED to be so good. What the hell happened?

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Cathy November 17, 2014 at 1:43 pm

Hi Folks,

This morning at 7:55 I arrived at my local Les Schwab in La Grande, Oregon for my winter tire change over. Much to my surprise the parking lot was totally full and they were turning people away. I was quite distressed to learn that they opened at 7:00 am and NOT at 8:00 as indicated in ALL of the phone books and websites. This was a great disservice to me. Les Schwab needs to do a better job at keeping advertising up to date regarding hours of service. In addition to checking the phone book and website I called the office over the weekend hoping for a recording detailing office hours. There was no recording. Please update your information for this office and include recordings of hours of service on the phone lines. I am A VERY disappointed customer.

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R C E November 4, 2014 at 2:02 pm

Liars and unsafe to have work on my car!

History:
Summer 2009, I bought the top Xtreme Power Les Schwab recommended and branded 7 year battery to replace my Original Equipment Manucturer (OEM) battery that had finally died after years of great service (batteries don’t last forever).

Before two years was up, the battery failed and Les Schwab did the 1st warrantee free replacement of the battery in August of 2011.

Hard for me to believe; but before two years was up on that battery; the battery failed AGAIN in July 2013! I took it into Les Schwab on 4th Ave S, convenient to my work and had it checked out, with the request they check the battery and also my electrical system to make sure I didn’t have any out-of-spec current draws to make these batteries fail prematurely. They said everything checked out and that the battery was still good; and just needed charging.

Beginning of November 2013, the battery died AGAIN! I took it back to the Les Schwab on 4th, and THIS time they said the battery was bad. However, as it was two years past the free replacement period, they said they were going to charge me a pro-rated price due to the free period being past on the battery. I refused to pay that as they should have replaced the battery back in July when it was originally brought in. After lengthy discussion and me about ready to leave and get a new replacement battery at the nearby Costco; they relented and said they would replace my 2nd failed battery for free with a new battery; and that it would take awhile to charge the new battery.

Exactly a year later, the battery failed AGAIN!!!!

I took it into the West Seattle Les Schwab, and found out the 4th Ave store did NOT replace my bad 2011 battery – it was holding only about 50%! The 4th Ave store the previous year just charged up my bad 2011 battery and sent me on my way! The attached picture shows the sticker on the old battery showing it was from an April 2011 batch. They looked up my car in the Les Schwab records and the data entered by the 4th Ave shop said my battery tested GOOD back in November 2013! Under the extra year pro-ration; I ended up having to pay $65 +.

So they knowingly lied to me to prevent having to comp a new replacement to the replacement battery and left me to being again unable to start my car at some point down the road when the battery continued to fail to hold charge.

Never again will I patronize Les Schwab, as they are willing to send me out with repairs that were not done that they claimed were done; while not honoring their promises and written warrantees.

Will YOU do so? (Also posted under Yelp reviews)

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Derek and Jessica Sparks November 4, 2014 at 12:58 am

We dropped our car off at the Les Schwab in kent WA on Saturday to replace or fix the nail in our wheel.. my husband left his new phone so they could call us when its done they never called we stopped by around 5:30 to pick up the car and they were closed. They were also closed all day Sunday and had my husbands car locked in the garage. he was not able to get his stuff for work ( laptop , backpack,..) So we called at 8am monday to find out the status they had nothing to say , car still not repaired, when we asked them to go ahead and order a tire they did but still not have car ready until 11am , my husband was late to work, the gal at the front desk was unapologetic for not calling the right number, they didnt apololgize, they went ahead and repaired the tire but when my husband got into the car there was greese on the floor mat and the seats ( i have a picture( and then they placed his spare tire on top of his stuff in the trunk not even putting it away properly we are SOOO dispointed in their service and will NOT return to this store and possible Les Schwab ever again,, You can see in my history we have bought over 4 sets of wheels and tires over the years but will work with discount tire, 206-406-****

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GD October 31, 2014 at 5:57 pm

I ve spent a great deal money at Les Schwab over the years, for the most part they have a fairly good job in the past. But, lately thing are going bad to worst. Today take the case, I went to the Reno store located on Kietzke to have them check my tire on my Mazda Pick up, and asked them to re balance and rotate the tire, which they; then this young Mexican fellow Tech stated I needed to brakes. The funny thing I had these Brake completely done near three months ago, with a new parts.

On the next day I when on a small trip to Lake Tahoe and the fron end of my truck felt like the whole car vibrating as the wheel had not been done in the first place. So I decided to drive over to another Les Schwab Tire store location on south Virgina Street to south of town and ask then to check the brake and please check the front tires for balance. They did another balance and found the front tires out balance about one once out, and advised me that the brakes look nearly brand new.

I asked them to please notify the Kietzke tire store location and explain that to them, and I want to know why would they even state such an issue with my truck needing now brakes, which simply just (Bullshit) , so the manager at the South Virginia location asked me if it would be alright to for him to call the manager at the other store and explain to him the issue, and that mostly this fellow Cris the manager would call me. So I did get a call from the Kietzke Chris and ask if I would drive by so that he could take a look at the left brake, so that he could check it to make sure that it did need new brakes.

Chris then asked me to drive back to his location and when I get there to ask for him, so I drive back to his location walked into the store and asked for him, then a older woman by the name Cher ask me what I needed and then I had to re explain the entire issue, “MY GOD” dumb people, then she began to tell me that the Manager was gone on vacation, so I then asked her to get the other Manager Chris, and then everything started to fall apart, she stood there doing nothing, so I just walked out and call their Head office and explain the entire problem to them.

I can’t really stay that all of these location are bad, but my god how dumb can these people be, they wasted my entire morning trying to get these tires problem rectified and go on about my business.

I am just trying let people know that when you are considering a place for tires or brakes; “You just might want to consider a much better store inwhich to get proper service of your truck or car. It may be your wife in same scenario and she might take these dumbie at there face value and have them put in new brakes when the vehicle never needed them at all. Good Luck, Go to Costco or Tire Discount they are much better to work with and they a great deal cheaper for a much better grade of tire…..

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Gary Krieg October 27, 2014 at 6:41 pm

We drive a 2015 Ford Fusion Hybrid Energi, without a spare tire. The trunk size in this car is very very small but I can squeeze a spare in. The best spare would be as small as possible. The tire size mounted on the car is 225/50R17. This is a front wheel drive car, with disk brakes around. If I were to mount a smaller spare on one of the rear locations, what in your mind would be the maximum circumference difference, between the original tire and a smaller spare, that you would accept if you wanted to be able to drive the car another 100 miles or so to a tire shop?

Gary

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Jesse Flores October 22, 2014 at 3:02 pm

My mother-in-law got her breaks replaced at the Les Schwab in Roy, UT, and next day they gave out because they didn’t install them correctly. We had driven on the freeway on their incorrectly installed breaks, and could have been killed. I would never go back again, they’re gross negligence and utter incompetence could be deadly.

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elisa evans October 15, 2014 at 2:20 pm

Les Schwab tire center in Covington WA address 17235 se 272nd st, Covington WA 98042 . Manager Don and assistance manager Kenney races discrimination over non white employee. The assistance manager Kenney fired an employee on 10/14/14 without the store manager Don approved. Kenney was very discrimination to non white employee and treated the employee badly. I was disappointed because I was hightly respect for Les Schwab is a good company to work, for, so I encouraged my son to work for this company, but I was disappointed. I hope Les Schwab Human Resource will take action to the Covington WA tire center. Races Discrimination to the employees will destroy the company reputation. By the way, there are all white employees work for the Les Schwab Tire Center in Covington WA.

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GD October 31, 2014 at 6:05 pm

your issue is not a place for this site, I want to know how there services and how they try to scam people……

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dan mullins October 12, 2014 at 3:04 pm

I was going to complain about the tires installed by fresno/blackstone store ( but after reading the comments about your stores I better go somewhere else)

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Jerry October 6, 2014 at 8:13 pm

Honest I had my alignment done at leschawbs. An they told me that they will give me my money back for my car alignment coming loose they all laughed at me. An told me to fuck off!! An I’m not getting money back after corporate said they would so honestly this is the worst company!! I would never go here they will leave your lug nuts loose. Or they will leave your brakes bolts loose never go there!! They left my bolts loose an I almost got in a accident yet they laugh at you!!!

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john perry October 4, 2014 at 2:31 pm

I have been a customer since 1999,I have bought off road tires,trailer tires ,atv tires,&the last few years service dropped off the chart! Anymore plan on 2/3 hours to get anything done! I spent just under a grand for 4 tires for my wives suburban,in less than a year the sidewalls by the bead are splitting! It’s taken 2 separate visits talking to different employees to get a resolution! So now I sit again,been here when they said,it’s been an hour & a half & truck is still sitting in lot! I don’t appreciate other new tire customers being put first before my warranty replacement! I will be paying off my account & going elsewhere,as a bunch of my friends already have done so!!!!!

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John September 24, 2014 at 8:16 pm

This story is relstive to the rude, unprofessional incompetant employees of the Butte, MT
Location, tried to buy four tires for five months, that did not work, went to Helena, got a quote and so far all is well. By my stupidity I stopped at my hometown location Butte, now the woman that screwed things up for five months was replaced by a male, said come in anytime and we will take care of you. Another lie, went there two days after the quote
No tires in stock, had a current flat that was not repaired. The eoman that screwed things up started to interfere in the conversation I was having with a male salesman, she kept putting in here useless comments, finally I said ” i am talking to this guy not you”. Well that came back to me because I was then yelled at by “BOB?” Saying i do do care for you yelling at her, this Was wrong, I said what I stated above, after 15 years as a customer
I left the store bought four new tires install $225 cheaper and no hassle and quick turn around. With people like this at the Butte location this location needs to close its doors or have a 100% total employee change over, where the company realizes the reason they are in business and have a job is the “Customer” without the “customer” you do not have a business or a job and a paycheck, People in Butte do not understand or know this fact.

John

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allysa kolyvanov September 20, 2014 at 3:11 pm

I just finished at your store on franklin in bend, oregon. JESSE WAS AMAZING!!!!! I am handicapped. I did not even get out of my car! He was prompt, courteous, and FAST. WHAT A GEM HE IS. I tried to tip him and he would not take it. Just asked me to come back. He explained he is with the company 20 years and. LOVES IT!!! What a great experience. This one needs to be in management. DONT LET HIM GO ANYWHERE ELSE. His supervisor is Bruce. Thanks again. Always Les Shawb with me. And my whole family!!!
Allysa

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Lynn Dawson September 14, 2014 at 10:28 am

I am so upset with Les Schwab. We recently took our truck to Les Schwab to have it get “trip ready” when we were heading to Montana for a wedding. First off the employees were rude, but I took that maybe they were having a bad day which can happen. But then we started driving. Things were alright until we got about 10 miles from Hood River at which point the car began shaking. Thank goodness my husband decided to pull over because we had lost all but one lug nut on the front passenger tire. All but 1!!!!! We had our 2 year old and 4 year old in the car! This could have ended really badly. I picture the tire falling off at 70 miles per hour and I am not happy! We fortunately have AAA and put a call. I love AAA but they were unable to transport all of us along with the truck so my children and I had to take a taxi to Hood River at 6 am mind you. We ended up sitting out front of Les Schwab waiting for them to open to fix the mistake made by the store in Portland. I will NEVER go back to Les Schwab again!!! If you care about your family and friends tell them this story and be sure to never let Les Schwab touch your vehicle. Also, this is the second time this happened. Last time we were headed back from the coast and they were all loose-none came off so not such a big deal, but TWICE-really?

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Greg Knight September 12, 2014 at 2:32 pm

We just tried to buy some tires and the Ballard store, we were told we did not have that type of tire in stock. Were on a budget and need to work our deal to under 400.00 but that could not locate a tire for us. Were really disappointed to say the least and had to go down the street to Goodyear to get what we wanted for tires. We have been working with the Ballard store for over 20 years and now they could not find a set of tires for us.
Greg

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Larry F. September 12, 2014 at 12:15 pm

Sadly, this is not your dad’s Les Schwab Tires company any more. They have always been a little more expensive than other tire stores but it was worth it because of the excellent service they USED TO provide. They have completely walked away from providing good customer service or doing business with any kind of ethics or integrity. They refused to honor their warranty on some tires that failed (sidewall split) and were perfectly OK with me going to Costco to buy my tires (I have been buying Les Schwab tires since 1990). I won’t set foot in one of their stores ever again. Another great American company down the tubes, RIP Les Schwab Tires (Les is probably rolling over in his grave).

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Ethel Honeycutt August 27, 2014 at 11:17 am

I would like to tell you how great our local les Schwab is. We went on a trip and we had 2 flat tires around Layton utah, all I had was my local store so I called Liz in chubbuck Idaho and with in 20 minutes a guy from Layton showed up with 2 tires and we were on our way

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Terri Tobkin August 23, 2014 at 4:57 pm

Addendum to previous complaint regarding a failed battery under warranty: I forgot to include that the file battery was installed in the car in October 2010. I carried it out and had someone put it in at my house so I didn’t have to sit there and wait as I had severe back issues at that time. The person who installed it has rebuilt a 1951 Ford so it was installed correctly.

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Terri Tobkin August 23, 2014 at 4:48 pm

Just like AAA Towing, Les Schwab Tires, have always been an important part of my life, when it comes to driving. I keep my cars well maintained from tires to batteries and oil, to the cloth top on my convertible. I take our 4 cars there, my elderly father’s 2 cars, and my friend’s car in Lincoln City. Yesterday, I had to get jumped 3 times in my convertible. Since the battery was still under warranty, I had AAA come to the house & jump me so I could drive into your location at 166th S.E. Division, in Portland, after I let it run an hour in my driveway. It was 5:30, but not busy. Young guy said pull right in the stall after I said I better not turn it off. He checked the battery, added water to the cells, tried to charge it, but it wouldn’t hold a charge. He went and talked to Tim, the manager, who said problem was NOT the battery, something was draining it. So, they jumped me and sent me on my way at 6 pm and closed the garage door down behind me. I barely made it home, luckily it was close & i ran stop signs. I got a charger and charged it over night. This morning, it started, I ran it for 30 mins. When. I went in to get my wallet and turned it off, it would not start again and the meter my neighbor put on it read under 11. I called the same 166th Division store I was in last night. Phillip told me I’d have to pay $45 for them to come to the house and jump me plus buy a new battery. Did I want to talk to Tim, the manager? Yes, I did. Tim gets on and was very cold and said the problem was NOT the battery. He was not going to honor my warranty. That the problem was the car. I told him the alternator and starter were put in 1,500 miles ago. The car is a 1993 Pontiac convertible. Because I am now disabled, I fix things on it when I think it’s time so I don’t get stuck. I told him my family has spent a lot of money at his place there and now he was telling me his warranties are no good? He said this warranty was NOT valid because there was nothing wrong with the battery. I told him it’s been on the charger all night and won’t start. He said, “again, there is NOTHING wrong with that battery!” And if you have us come out it is $45. I said, even though I was just there last night to get it fixed? He said, “again, it is NOT the battery!” I said well, I’ll just call another store then. Tim said “Go ahead.” I called the store on S E. 122nd and Division. I told the manager the whole story. He said “I’ll send someone out right away. We will pro-rate the battery.” I gave him all the info he needed. He said, “you’ve been a good customer a long time!” It was not even an hour, AND on a Saturday morning, and Sean came and replaced it. Took 10 minutes and like $64. Ten minutes and I was off to see my terminally ill Mom, which is what i was trying to do ALL day yesterday! Had I gone back to your 166th Division Store with Manager Tim, it would have cost me about $160, after they came and jumped me, and because he said they were really busy, there’d be a wait. WHICH was why I was trying to take care of the problem yesterday! The car runs fine now. Would you please let that Tim know that? Not that he cares. AND not that he cares that he won’t be servicing 7 vehicles any longer plus neighbors possibly. The Les Schwab truck at my house did not go un noticed after AAA being here all afternoon yesterday. MAYBE Tim should retire, his attitude is definitely NOT what it used to be and I also heard him snap at an employee when I was being sent home last night. It is a good thing your other store stepped up and did the right thing, I can gave a big mouth when I am not treated right.

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Gary McKay August 20, 2014 at 12:32 am

To whom it may concern
I took my ford flex into your store in pleasant hill ca, to get my tire repaired, they took care of
It no problem . The manager there who’s name is sack told me that the struts in the rear
We’re blown and leaking and quoted me $799 to replace both I told them I would have to
Budget it. But I took it to my dealer. So they tell me that a ford flex does in fact have shocks in the rear not struts and replaced them for $340 not $799 this is what gives mechanics a bad name for stupidity like this I have been a customer for at least ten years and I’m so glad
I never had anything other than a tire repaired because this shops manager should not be working with the public, I will tell all my friends how close I came to being ripped off by another low life shop

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Natalee Billman August 8, 2014 at 10:28 pm

Years ago we were on Vacation to Oregon Dunes and noticed splashing liquid in the wheel wells ,We pulled into a Les Schwab and had it checked ,we thought the worst but the guy told us it was the fluid was too full and he also noticed our quads tire was flat on our trailer and they fixed it for free.He would not even take a tip. We vowed that we would always go to Les Schwab from that point on and we did. I own a Dually Dodge 3500 and a 2500 Dodge truck and a Jeep Liberty and a Barracuda and a camper and 2 quads that is a lot of tires and other work. I got the Jeep Liberty from my mother in Law who could not drive anymore, due to illness. We took it to Les Schwab here in South Lake Tahoe,CA as we have loved them for years we were so happy when we got one in our town instead of driving to Carson City ,Nevada,like we used to. Recently went to get the brakes checked since getting it from my mother in law. They told us we needed everything ,so spent almost $800.00 .Got in to drive it and brakes went to the floor. My husband had seen a worker with a 3 foot screw driver trying to pry off the calliper earlier when he was checking to see if it was done. I have since brought it back at least 3 times they said they found nothing wrong with it. Like I was crazy! My brakes don’t start working until 3/4 of the way to the floor and have not worked at all with me and on my husband. I don’t know what else to do. I called them with 5 more documented dates the brakes have failed .I’m either going to get into an major accident or get killed. The manager said he would pick it up and do the whole brake job again. Supposedly this was done already.
I thought this would be a priority to them and my car is still in my drive way .I live 8 blocks away. and when I told them I had to put the pedal so far down they said they cut something to give me more footing and Brakes need time to work in .Right!!!!!! This has never happened before in any brake job in the past. I had perfect brakes before I went there My car stopped!!!!, I used to Love Les Schwab but this is not cool at all . I want the CEO to read this and help me. Before i die or kill someone in my car. Please get in touch with me .Not Happy!!!!!!!!!!! At All!!!!!!!!!!! Thank You-The Les Schwab in South lake Tahoe has my phone # and I would enjoy a call from Dick Borgman-ASAP

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Sharon Lacey August 8, 2014 at 9:41 pm

I’m a stand up comedian. I perform all across America, and have entertained our troops on two overseas comedy tours in Iraq and Kuwait.
Yesterday I was on my way from Portland to Gig Harbor, Washington, where I was going to perform a comedy show for 180 children of wounded or fallen soldiers. I left in plenty of time – UNTIL I had a flat tire halfway there on I-5. I tried to fix it myself, but I couldn’t get the jack on correctly, and I couldn’t get the lug nuts to budge. I was stranded. No motorists stopped to help.
I was frantic. I didn’t want to let those kids down by showing up late or not making it at all. I called the closest Les Schwab dealer, in Chehalis, and told them my predicament. I wasn’t even exactly sure WHERE I was on I-5. About 30 minutes later, like a knight in shining armor, the Les Schwab white truck arrived and rescued me. Levi Jones quickly changed my tire, and I followed him to the Chehalis dealership. They didn’t have a new tire of the same type to replace my destroyed one, but Levi voluntarily put on a used tire, free of charge, so I could quickly and safely make it to my gig on time and not let those kids down.
Thanks to Levi Jones and the Chehalis Les Schwab Tire Center, I made it to my gig with two minutes to spare. The kids had a great afternoon filled with laughter, and I was also able to make it back to Portland in time for my show at Harvey’s Comedy Club. Today I went to my local Les Schwab and bought a new tire.
I just thought you might like to know how very much I appreciate Les Schwab Tire Centers!

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Julie August 2, 2014 at 10:33 pm

My calipers continue to get stuck…. This is the 3rd time I take my car to the Same les Schwab in Kent WA (84th Ave N location) in 1 week! They specifically told me they triple checked and diagnosed the breaks/pads/calipers….. I’ve already paid $1100 on a 94 honda accord!! This car is not even worth that much!
After the 2nd time at les Schwab, they Supposedly replaced everything (pads/calipers ).
And 2 days later….. I’m having to drive Back to the same store to replace again!! Because of the same damn problem. How can you not fix some calipers after the first try. I dropped car off this morning (8am) … Have been waiting for a call, it’s now 230pm!!! Not one phone call to give me an update!!! I am a customer just like everyone else, and these guys expect us to wait until they decide to call….until they feel like updating us on what the problem is with the car? They already charge an arm and a leg. Very disappointed with their Services!!! Would NOT recommend to anyone!

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Dem July 30, 2014 at 11:24 pm

Wwll, looks like they removed my post! Trying to hide the Dirty Rats that you are…
Not rewriting again.. check out link…
. Watch “Big Loop Rodeo Cruelty Wrap-Up” on YouTube
Big Loop Rodeo Cruelty Wrap-Up: http://youtu.be/gsDPzurUZjY

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Sandra Mesman July 23, 2014 at 4:32 pm

The NEW Les Schwab, no communication, no service, no responsibility, no accountability and their new motto “sorry about that”. The “Peace of mind Tire Protection” should be stricken from their advertisement and replaced with buyer beware, we’ve got to make a liven!!!!!

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tom bush July 20, 2014 at 3:30 am

I took advantage of your travel inspection on my car on 7/9/14 they came back told me my car was 100 % no problems be cause i was going to tulsa i got to wyoming and front brakes started to grind need less to say made it tulsa and had to have front brakes and rotors put on if you did not want my money just tell me, i had to spend it at pepboys in tulsa thanks

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Unknown July 16, 2014 at 5:15 pm

The harrassment is incredible at the Les schwab my close family member worked at. He was put down constantly and called names, even when he was doing a fantastic job, i would never reccomend working at the one he went to, the assistant Manager is horrible. Being called Retard and dumbass isnt the way to go and is not ok. You are supposed to bring up your employees not put them down. He WIll never be able to run a business right by doing what hes doing.

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Tom James July 9, 2014 at 7:08 pm

I have bought my FIRST & LAST set of Tires from les schwab ever!!!!!!!!!!!!!!!! I Went into store # 151 Aurora Colorado, for a ” free” fix on a srew extraction & patch An hour and a half later Iwas Finaly Given my keys back. I watched the Whole process, 1 man working in the shop, 5 in the Air conditioned show room doing nothing! I work in the transportation industry and WILL Bad Mouth Les Schwab as long as I live!!!!!!!!!!!!!!!!!! sincerely Les Schwab Tires Can Kiss My ASS!

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Ryan Lin July 8, 2014 at 11:14 pm

I was so dispointed with Les schwab customer service at 122nd and Division . I took my car to the service center to rotate tires. A young serviceman came to me and told me my front tires are unable to rotate because it has 2.5 inch left of tread. I decided not to buy two new tires and asked one of my friend to explain to him. The serviceman was rude and started unpatient. I will never go back there anymore. I always think Les schwab is one of reliable business to shop for tires. Actually, I got two tires from them 2 months. I guess I am not their customer anymore.

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Richard Collier June 11, 2014 at 2:43 am

my family an i have been doing business with les schwab for many years usually happy with there work. Recently had my girlfriend take our van to store 341 in longview washington my front driver side brakes were grinding also service ABS light was on told her to get new pads all around when she got there they told her they didn’t need to touch rear brakes they were fine quoted her 256 dollars for front brakes said i had ball joint going bad that would be over 600 dollars to fix she said no to new ball joint an oked front brakes after six an a half hours she called to see if it was ready to be picked up they said ya when she got there they told her it was 472.90 because they had to replace both front rotors and that my service ABS light would shut off when she fixed something that was broke on rear brakes when she got home an told me i took our van for test drive brake peddle does not engage till half way down they feel sponge an feel like rear brakes are not even working at 7 mph if i hit my brakes they lock up this is not suppose to happen with ABS i called les schwab to see why they said rear brake service was denied that’s bullshit she was told they didn’t need to be touched than later told to fix something on rear brakes to get service ABS light to shut off but they don’t need to be touched right! Because i have to work couldn’t take it right back the vary next day my rear brakes are now grinding they took advantage of her an that’s bullshit they did a shitty job on my brakes an i now feel like its to dangerous to drive an that’s bullshit 470 dollars later brakes still grinding Service ABS light still on i feel like i have been robed now i have to take time off work witch cost me money to take my van somewhere else an have the brakes done right hopefully les schwab will read this an do something to make it right they should not be allowed to rip people off like this

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Jesus morales May 22, 2014 at 6:15 pm

This just happened today and I am so pissed off at les schwab right now, I take my car in to the store #91 in nampa idaho I went there today because my car needs brakes and they advertise free brake inspection so when they checked them they said after thorough review we need to change the brakes and it will be 255. So I said do you guys take car care one card and Chris an associate from les schwab said yes, so I said go ahead. I was happy, new brakes it’ll take about 2 hours I was fine with that, but after two hours they called me again and said that is now going to cost me over 800.00 dollars for other things that they found. Now I’m really upset with them I asked them why didn’t they tell me this before, of course they started coming up with excuses, why they didn’t tell me this before so I was already mad, so I just said to do the brakes, went up to pay with my car care one card and it didn’t go through. The blonde lady in the front desk was no help at all. So I was forced to open up an account with them all these mistakes could’ve been avoided from the beginning, I hope karma, which it will, get them. As soon as I pay off the brakes which I’m not happy about which I will make sure everyone knows about it.

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mike June 3, 2014 at 7:16 pm

NO BRAKE JOB IN THE WORLD WOULD COST 800.00 EVEN ALL 4 WHEELS

PAD X 4 120.00 4 ROTERS 180.00 200.00 LABOR AT THE MOST THEY PUT THE SCREW TO YOU. I DO BRAKE JOBS EVERY DAY AND THAT IS A RIPOFF I WOULD REFUSE TO PAY IT.

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Rebekah Betts May 19, 2014 at 10:19 pm

I visited a Les Schwab location in South Auburn, WA because there was a bulge in my passenger side front tire. It took a few minutes of convincing and mentioning my husband found it before they would look at the tire. After sitting through four cars (when they said I was only behind one person), they said my tire was not covered under the warranty. I asked why, stating we had bought the tires from another Les Schwab location less than six months ago. They simply stated, “it’s not covered under the warranty because it’s been impacted”. Well, I don’t know who impacted it because I haven’t been in an accident and don’t trash my car by smashing into curbs. They refused to answer questions and just chuckled when I became angry. This is incredibly disrespectful and happens frequently when I come in to get warranty items replaced. I have not been able to use tires or any parts Les Schwab fixes for long because they are constantly breaking. The less than six month old tires continuously go flat, but there is, “nothing wrong so it can’t be going flat that much”. We take in my car every time it goes flat and my husband has managed to get more answers than I am able to. This is ridiculous and I am now shopping around for new tire centers because Les Schwab clearly doesn’t honor any warranties and feels okay with treating women less respectfully than men.

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Nikki Hubbart May 14, 2014 at 9:29 pm

I purchased new tires at your store in Coeur d’Alene, ID. In April I took a trip to Kuna, ID to visit my grandchildren and was to get a speeding ticket on my way. Upon taking my car to Les Schwab in Kuna, ID, store #128 I was to be assisted by Valentino Laniohan who was so helpful! I was crying because the store in Coeur d’Alene had not only put the wrong brand of tire I had ordered on my car, they had also put the wrong SIZE on the car! When my son saw my tires he knew they had made an error and we went directly to the Kuna, ID store. Valentino was so professional and not only understood the problem but he reassured me with full compassion that he was going to see that the problem was remedied right away! I received full credit for the purchase of “wrong” tires, and then he installed the right size and brand tires! He understood when I was so upset and sad, told him I had called the Coeur d’Alene store before coming to see him and they acted like “oh well, those tires will work anyway,” a man calling himself the manager/assistant manager on the Saturday I called. The Coeur d’Alene store didn’t care and acted like there was no reason for me to care or worry about THEIR mistake, let alone exchange the TO BIG and WRONG BRAND tires I had ordered and “oh well” was the response when I explained I am a grandmother, have always trusted Les Schwab with my cars and all the work they do and didn’t know they had even made the error until my son spotted the problem! It was simply of no interest to them! Valentino apologized for the actions of the employee I had spokane with and promised me he, Valentino would make things right again! I told him I ALWAYS buy the Toyo tires, how could they have ignored that . . . but Valentino kept reassuring me he and Les Schwab do care and would make things right! And that he did! When I left that store I was smiling again and realized how much better my car was actually riding and I could tell this huge difference when I was driving. I am very impressed with the service I received from Valentino and the Kuna, ID store as they restored my faith in your business promises! I kept thinking of all the commercials I have seen where people talk about how great the people are that work for Les Schwab and how the Coeur d’Alene store is no longer following that business practice apparently. I hope I do not have to go back to that store after this experience as it was really a crappy thing to have this happen and then when I called them they just didn’t care! Valentino is an excellent employee and knows how to make the customer happy, feel secure in your workmanship and attention to the order and the details surrounding that order and fabulous customer service! He should be running the Coeur d’Alene, ID store for you. He is knowledgeable and cares about getting the job done right and all with a friendly smile! I hope someone in corporate pays attention to this! Thank you, Nikki Hubbart smiling again, from Coeur d’Alene, ID

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Beard May 10, 2014 at 2:56 pm

I AM ABSOLUTELY DISGUSTED WITH LES SCHWAB HERE IN THE MEDFORD AREA OF OREGON…. I PURCHASED 4 BRAND NEW TIRES… I DRIVE A BMW… AND JUST AS SOON AS I PULLED OFF THE LOT… I NOTICED MY CAR WAS BOUNCING EXTREMELY BAD, SO BAD AT CERTAIN SPEEDS.. I WAS TERRIFIED TO DRIVE IT, SO I WENT BACK TO LES SCHWAB, AND THEY CHECKED BALANCE AND CHARGED ME FOR AN ALIGNMENT, WHICH I DID NOT NEED, BECAUSE IT TRACKED STRAIGHT, IT WOULD GO OVER A MILE ON A STRAIGHT STRETCH WITHOUT TOUCHING WHEEL… THEY TOLD ME THAT EVERYTHING WAS FINE, THEY HAD TO ADJUST THE ALIGNMENT BUT THE TIRE WAS IN BALANCE ACCORDING TO SOME BALANCING MACHINE .. I ASKED WHY THEY TOUCHED THE ALIGNMENT WHEN IT WAS CLEARLY NOT NEEDED, THEY HAD NO ANSWER… SO BACK IN THE CAR I GO ONLY TO GET A SHORT WAY BEFORE I NOTICED I HAD TO FIGHT MY CAR TO GO STRAIGHT AND THE BOUNCING WAS WORSE.. AT 65 AND 35MPH… LONG STORY SHORT, I HAVE BEEN BACK 7 MORE TIMES AND THEY HAVE BLAMED EVERYTHING ON DIFFERENT PARTS OF THE CAR BUT REFUSE TO FIX THE OBVIOUS PROBLEM…. SO $1500 LATER MY CAR STILL SHAKES AND BOUNCES BUT NOW AT 55 AND AROUND 30-35 MPH…. I HAVE HAD 2 SEPERATE CERTIFIED MECHANICS TELL ME THAT MY PROBLEM IS IN THE TIRES… THEY ARE EITHER SEPERATED OR HAVE A BUBBLE IN ONE, IF NOT ALL OF THE TIRES ..PLUS THERE ARE REQUIRED WEIGHTS ON ONLY 2 OF THE 4 TIRES… … OH AND I DID FORGET TO MENTION THAT MY CAR IS COMPLETELY UN CONTROLLABLE ON THE FREEWAY IT FEELS AS IF A HUGE POWERFUL WIND IS WHIPPING MY CAR FROM ONE EXTREME SIDE THE OTHER… I HAVE COME SO CLOSE TO WRECKING THAT ONCE AGAIN I AM TERRIFIED TO DRIVE..
I AM CONTACTING MY LAWYER ON THIS MANNER, IT IS SAD THAT A 30 YEAR CUSTOMER HAS TO SUE THE COMPANY WHEN ALL THAT WAS NEEDED WAS A LITTLE HONESTY AND FOUR TIRES THAT WOULD NOT HAVE COST L.S. A DIME BECAUSE THEY COULD HAVE JUST WRITTEN THEM OFF AS FAULTY…. I AM GOING TO PUT TOGETHER A VIDEO FOR YOU TUBE AND FOR FACEBOOK… MANY COMPANIES HAVE GONE OUT OF BUSINESS DO TO ADVERTIZING ON THOSE TWO WEBSITES REGARDING BAD CUSTOMER SERVICE, AND DIS HONESTY..
Penie Manning
541-531-XXXX

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Marie Myers April 25, 2014 at 1:14 pm

Hello….we saw and heard your commercial on TV….OMG doI have a story for you….traveling down i-5 n my brakes caught on fire…I finally was able to use emergency brakes but I already passed the uaway ramp of rocks…almost going over the mountain….it was the SCARIEST experience I have had!…..I was 55ft… travel trailer and camper shell…packed..

Moving to Oregon…2 tow trucks later …the dispatcher to us about…. TIRE STOP IN Ashland Oregon…we spentnthe night in parking lot….ES employees were so nice and did a wonderful job puttingnin new brakes…I would highly recommend ES ….
This was a month ago…I have a video on the mountain … 541.528.XXXX…I have the video on on Facebook ….. DICK BORGMAN ….ATTENTION…

Marie and Robert…..

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John April 17, 2014 at 3:34 pm

We’ll boys I have been doing business with you for over 20 years but can no longer do so.
I have continually had problems with chrome flaking off my expensive new wheels and your
your s***ty brake jobs, they do not last. Always my problem when the rotors warp or the calipers seize, apparently I ride the brakes, bulls*** you installed faulty systems and it’s like pulling teeth to get you to honor your warranty, well I will no longer put up with your s***. Both the store in Kirkland and the one in Redmond refused to fix my warrantied brakes, so long and goodby
.

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Bob Micheli April 4, 2014 at 2:59 pm

My wife found the Grand Canyon of all potholes in a construction zone on Interstate 84 north of Burley, Idaho 4/2/14. . We had to change to our doughnut tire and limp into the Burley’s Les Schwabs. The service we received there was stupendous! They didn’t have Toyota wheels but they changed our damaged ones around so we could get back on the road and they replaced a missing oil cap all FREE OF CHARGE! We two Seniors entered their bay all shook up about the pothole from hell and we left with the same smiles they greeted us with in the first place. Some times I think Les Schwab tires are too expensive…now, I know this may not be true! Thank You—-Burley Tire Center!

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Steven J Nickson March 29, 2014 at 5:19 pm

I have a 97 Ford F-150 4X. I went in to the “new” Sparks, NV. location, on Los Alton Parkway. I spoke to the mgr, Cory Witters, about wheels to make my old truck look a little more modern. He asked me the size, 17″ was the size that was on the pickup, and he looked through a number of catalogs. He said he couldn’t find anything, but would make a phone call. I stood there while he made the call, listening to him humming and hawing. He then told the person on the other end, that he would tell him that. Tell me what, I was wondering?! He hung up and told me,”That “they (whoever “they” is)”, said for me to get my friends to take my truck, have my friends burn the truck, tell my insurance that it was stolen, collect the insurance money and go buy a truck that they had wheels for! I looked at him and said,”what?…….”. I walked out the door, got in my truck, and drove to Discount Tire, about a 1/2 mile away and bought wheels there. They were on sale, which made it even better and I didn’t need to commit “insurance fraud”! I would NEVER do what they were suggesting!
Les Schwab Tire Centers are a whole different world, now that Phil Wick was let go. And not for the better, either!
I went back to a different store, on Wednesday, 26Mar14, to check out some tires for my car, figuring that I don’t hold grudges and I’m an adult in this situation. I did tell the person at this store, that I would be calling Les Schwab corporate, and let them know about the attitudes, and the “general” way their staff and management, feel about potentional customers and customers, alike!
I would really appreciate a response to this matter, and what they can do, to make this situation “better”! Anxiously awaiting your reply. Thank you, Steve N.

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Sonny Landers March 28, 2014 at 6:05 pm

i had a blow out on my way to oregon and i had just bought sum tires from another tire store so i called less schwab they sent a guy out he took the tire back to his shop and he was suposed to call me to let me know what the prices where gonna be so i could say yes or no to the price and then the guy shows back up with a tire and it came out to $380.00 for one tire if he would of called me like he was suposed to i would of told him never mind.and just bring my tire and rim back and i think its bullshit cus they wont give me my money back.i think less schwab is just tryin to get over on people.what about the comercial that says if ur not happy just bring it back less schwab will never get my business again and im gonna smutt them up on every websitr i can find cus i feel like the took food out of my kids mouth and that is just totaly unacceptable

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Carl March 24, 2014 at 4:16 pm

Les Schwab Tire Store #387, 10312 East Sprague, Spokane, WA. 24 March 2014. Had snow tires removed today, switching to previously purchased Les Schwab summer tires. Requested wheel spin balance on summer replacements. When I returned to pick up vehicle, I asked the receptionist if wheels were balanced, she said yes. Asked her if they re-use the wheel weights when doing the balance, she said no. Was given receipt stating that $13 was charged per wheel, total $52, no charge due to complimentary spin balance. Prior to taking vehicle in for tire work, I took a permanent black magic marker and placed a small dot on each summer tire wheel weight. Since the vehicle was in the parking lot, I checked the wheels before entering the store so I knew they were not re-balanced. It is also apparent the wheel weights were not changed just by looking at the dirt/rust surrounding them. The invoice provided to me from Les Schwab’s #38700131228, states that this work was done. It definitely was not done. This constitutes theft on your part.

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all pissed off March 15, 2014 at 8:43 pm

wow. i cant believe the lack of concern for customers,.i brought my Lincoln ls in because it was squeaking. when turning.from the passenger side ball joint. brought it to les schwab to get it fixed they said that they would fix the problem.and that they would need to do an alignment after the ball joint was replaced. i asked if both should be replaced. because they were original parts.they said no the other one was fine.and that the only had one in stock. they fixed it.and did an alignment.when i picked up the car.they said that they could not do a proper alignment without a shim kit.you think they would have known.
picked up the car and drove home .while pulling into my driveway it made a slight noise.i was worried
.after that i drove to work on the way the ball joint went out and was grinding metal to metal. part failure?thats what they said. so that was monday .they said they were ordering parts and that they would call in a couple days and would fix for free under warrenty .went through the whole week with no word back.
i guess i should have called and made sure they did there job.its 6 days later i called them they kept me on the phone for half an hour.after talking to three people i found out the tec i was working with didn’t order the parts. he sat them on some shelf and forgot his boss called him a dumb a**. and apologized to me. BUT THAT DOESN’T GET ME TO WORK DOES IT ! i have been working with my company. we have bought 60 sets of tires from les schwab this year.they sure took care of me that day.did it fast called me back asap to confirm order came in quick.
i hope they take good care of me during this problem. i sure dont want a quote dumb a** working on my steering and suspension. please do better thanks

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Varun Sharma March 7, 2014 at 7:37 pm

I will never ever refer anyone or myself visit Les Schwab. They always are in a selling mode. I bought the tires in the past for my Civic in two month duration, first for front and then for rear. Both times I bought from Les Schwab and they gladly put the pair with different tread design(but same specification). I changed to winter tires and tried to reuse these tires on Audi(same specification). When I took the tires to Les Schwab, they refused to put these. I understand that the tread design should be same but why did they not raise this point when they were selling for the front wheel drive.
Now I am held up with extra pair of tires. I always feel cheated when I go there. This time I have made up my mind, not to visit this chain again forget about recommending it to anyone. They just want to make money out of you, nothing else.

Thanks!

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Kristine Strachan February 27, 2014 at 11:02 am

I took my car to the Les Schwab in Aloha, Oregon. My car is old, but the alignment was fine when I drove in. When I came to pick up my car, they told me I needed an alignment appointment and it would cost extra. I drove off and my car was now pulling severely to the right. I came right back because it felt dangerous to drive. They switched the tire to the left and now the car pulled to the left. They said it was not the tires and that because my car was old with old tires it caused the alignment to be off when new tires were put on. They made an appointment for me for 5 days later, so I would have to drive like this until then. I went home and noticed the front left tire was certainly much flatter than the rest. I went to the gas station and checked the psi, it was 32, and the other tires were at 35. The max psi is 44. I filled all tires to 42 and now my car drove fine. I called to let them know and they said I should not fill my tires that much, and go by the recommendation on the inside of my door. They said if I filled my tires to 42 psi the tires would wear out faster. The only recommendation is for 32 on rear tires when towing.
I was most certainly taken advantage of and forced to drive a dangerously out of alignment car. Shame on you for trying to swindle more money out of me, I had a 3 year old in the car. I confronted them and told them I felt like they were basically causing a problem to make more money. I wonder how many times they do this to people. My husband called too and it was a bad confrontation. They absolutely did not care. I now spent $476.00 on tires to a deceiving, conniving company.

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Tina Gollyhorn February 17, 2014 at 12:01 pm

Please see the notes from our community mud run….. Just a heads up to you all. The scappoose Les swab, don’t go there. Got there yesterday after the mud to air up before I drove the rest the way home. After waiting 10 min to get air. First thing the guy says is “please wash your truck before you come in here again (don’t worry I won’t be coming back) you left mud all in our parking lot” umm okay. I just drove 9 miles in the rain and washed it off before so whatever….. I was nice and said ohh I’m sorry, can I please have my tires put up to 45 psi. He finished and we left. This morning my dad went out side and noticed my tire was completely flat. I figured I hit and nail or something on the way home no biggie. So I aired it back up. Come to find out my valve stem had been loosened, so I fixed that and aired to 45. I figure well I might as well check the others. Not only where the stem caps barley put on, they where all at 37psi….. Wow…. Thanks…. Won’t be going back there. Ever….. I would recommend to you all, to do the same.
My reply to our fellow mud runner…
I will be happy to give them a call tomorrow and explain how many of us from the Mudding Community spend $1,000.00 of dollars on a couple of tires for these big trucks and if they can’t take a little mud we will be happy to spread the word and take a few 100 trucks to another tire shop.

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Joe February 14, 2014 at 4:08 pm

My wife called Les Schwab in Portland for help with a flat tire on a set I bought there. One and a half hour wait. The store was 1/4 mile away. Said they no longer fix repairs, but will gladly put the spare tire on. Then they charged her $45. Really? What happened to the “free flat tire repair” that’s adverstised on their website. You just lost two customers. Hope the $45 was worth it.

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Steve m June 12, 2014 at 3:49 pm

I’ve had this happen before but actually nowhere on their warranty does it say FREE road side assistance.

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denise boyer February 12, 2014 at 11:31 pm

971217XXXX unsatisfactory work. Part put in upside down. Damaged car.

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Mark Spada February 12, 2014 at 7:34 pm

Can you email me back who to contact from LS for event sponsorship? I’m located in Everett, WA.
Thanks,
Mark

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Hal Shore February 11, 2014 at 3:17 pm

I will never again refer anyone to Les Schwab again. I have been an ongoing customer for many years and have been satisfied.with their service up until now. I had brake work done on my 1993 Explorer in 2008. I was under the warranty time & mileage when I had to have work redone. That was in 2010. It is now 2014 and a little over 15,000 miles on the new set of brakes and still less than 30,000 miles and they are metal on metal. Since YOUR policy is 3 years or 30,000 miles I have to spend another $300.00 plus to repair my brakes. In my opinion, your policy should change to reflect when the LAST date of service was.

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Jesse Gonzalez December 19, 2013 at 10:46 pm

Today 12/19/2013 I dropped my Honda off for a rear break service at 7 am when they opened. I was the first customer in the store. My schedule has been crazy and I chose to leave it there for the work to be done by the time I got off of work today. I received a phone call at 12:17 pm today during my lunch break and spoke to Victor M at the Stockton, CA store on 1717 W. Charter Way. Work Oder 67300041771.

He advised me I needed the work done to my rear breaks and I agreed. When I got to the store at around 4:30/5 pm. My Honda was not done!! I talk to the technician working on my vehicle when I arrived and he said he didn’t know why it wasn’t done and he had just started to work on it.

I entered inside and ask the technician who opened the work order that morning why my Honda wasn’t done and he said, they had to order parts. Nowhere!! in his phone call did he say he had to order parts or did I receive a phone call that my car would not be ready.!! I left there at 6:30 pm. Eleven and a half hours for a rear break job!!! I had to wait an hour and a half!!!

With no apology or acknowledgement of the inconvenience!!!! REALLY, I was the first in the store there is no reason why this should of happened. The manager Matt and the technicians knew I was upset and an apology or some sort of discount could have and would have sufficed!!!

My time as every other customer(s) time is valuable, and lately I have little of…an hour in a half after working three weeks straight in this Les Schwab store was unnecessary and RIDICULOUS!!!

Even more so, I got the feeling from all the employees and especially the manage Matt they didn’t seem to care and their actions confirmed my feeling and FRUSTRATING experience!!!!

I WILL never visit this store again!! I hope this complaint does not go unnoticed or even more disappointing that it will be replied by a computer generated sorry email!!

Social media goes a long way…Just saying!

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carolyn hovdahl November 16, 2013 at 5:30 pm

Your company is losing credibility. Seems your company is no longer interested in customer service. When a customer has to wait 3 hours to get a flat tire fixed it becomes insane. If the company has become too big to service their customers it is time to close your doors or expand. However I am sure you could care less about the customers as long as you are making big bucks off the customer. My experience with your company makes your commercial a lie!!!!!!!

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Ken Wharam November 6, 2013 at 8:22 am

I’ve been watching the videos about the Jordan Valley Rodeo and was utterly disgusted at the way the f***ing evil scumbags abuse the poor animals, especially the calves which are just babies..
What kind of a**holes are you to sponsor these lousy pieces of s***?
Everyone involved in this barbarity deserves to die screaming in agony.

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Scott Distler October 26, 2013 at 12:37 am

I went in for tires .come out with warped Brakes.they said they would fix it.took back they replaced rotors again . But also told me my lug nuts were bad .and tryed charging me for them .
And they warped them again . So this is the one in union gap .so go to the one on yakima ave. They tell me the guys from the other shop shaved my rotors to Low so he said he fixed it with new rotors again I’m haveing the same problem so I take it back in and they say my brakes are shot well Yah after 3 sets of rotors and didn’t change the pads the pads are bad.so they say. So as of now my brakes are shot due to warped rotors .trying to let them fix there mess up
They take advantage of people .
I’ve been in the business for 20 years , YOU DON’T TREAT YOUR CUSTOMERS LIKE THAT !
first of my brakes were fine just had them done before i went to les scwab .ive owned this car sjnce 2004 . Had a couple of different sets of tires & Never had a problem UNTIL I GO TO LES SCHWAB. NEVER AGAIN WILL I GO THERE AND I WILL BE TELLING EVERYONE I KNOW ABOUT HOW LES SCWAB TREATS THE CUSTOMER

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william February 12, 2014 at 10:24 pm

I have been a coustomer for along time until now. Not only are your people in the Yuba City Les Schwab incompetent, they are arrogant, rude, uncoropitive and crooked. $916.11 worth of inferior Chinese parts and extensive frontend repair that was installed incorrectly, not to mention wrong parts. Six months later 5 visits in two states and a trip to a frontend specialist”,NOT LES SCHWAB”. and an additional $ 1590.50, Problem solved, BUYER BEWARE……

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Stephen Butler October 1, 2013 at 2:58 pm

I brought four tires this am. When checking me out William B told me that a stud broke on
my left front tire . He assured me that it was safe to ride on a missing stud. He also said I could not get it fixed today. I then asked him how long I could on it. He said one to two days. Fiist, since he broke the stud why did he just fix it and send me home. Second he could have come out an told me sad story and I would have said fix it.
Thrid, If he broke way do I have to pay for it to be fixed? You can look my history and see I havge with for a long time. Do you really want to loose me as a customer?
Steve Butler Crow Creek Dr. Galt Ca 209-744-XXXX
Awaiting reply Steve

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