Lenovo Computers USA Corporate Office - Corporate Office HQ

Lenovo Computers USA Corporate Office

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Lenovo Computers USA Corporate Office Address

Lenovo, Inc.
1009 Think PlaceBuilding One
Morrisville, North Carolina 27560

Contact Lenovo Computers USA

Phone Number: (919) 294-2500
Fax Number: (919) 294-3332
Website: http://www3.lenovo.com/us/en/
Email: Email Lenovo Computers USA

Lenovo Computers USA Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Lenovo Computers USA Executives

CEO: William J. Amelio
CFO: Yuanqing Yang
COO:

Lenovo Computers USA History

Lenovo Computers was founded in Beijing, China, in 1984, originally under the name Legend. The company designs, manufactures, and distributes computers and computer hardware.

The company mainly offers computers, tablets, and computer hardware, but also produces smart phones, storage devices, workstations, and televisions. Since 2013, the company is the world’s largest personal computer vendor by unit sales. In 2016, the company had annual revenue of $43.03 billion and employs more than 60,000 persons worldwide.

Lenovo Computers has headquarters in Hong Kong, however, their USA division has headquarters located in North Carolina. The company does business in 160 countries and has locations in 60 countries. In 2014, Lenovo acquired mobile phone handset maker Motorola Mobility from Google.

Lenovo Computers USA FAQs

Question 1: What is the phone number for Lenovo Computers USA?
Answer 1: The phone number for Lenovo Computers USA is (919) 294-2500.

Question 2: Who is the CEO of Lenovo Computers USA?
Answer 2: The CEO of Lenovo Computers USA is William J. Amelio.

Question 3: Who founded Lenovo Computers USA?
Answer 3: Lenovo Computers USA was founded by in .

{ 1 comment… read it below or add one }

Dr. Donald C. Smith January 17, 2018 at 8:46 am

READ ALL OF THIS IT WILL SAVE YOU A PROFOUND HEADACHE AND YOUR HARD EARNED DOLLARS AS WELL.

Christian Teismann, keeps his email and phone well hidden. In part, you can’t blame him as the Lenovo Office of the President, North America has had a revolving door ever since Jay Parker left and none knows where he went. Teismann is a relatively young man who should be able to handle some stress. Good thing, too. He’s inherited a company where the Lenovo Yoga 910 has a “plugged in not charging” problem. Look it up on the net, it’s a nightmare and do not under any cirXXXXstances buy a 910.

Customer Review
1.0 out of 5 stars
DELL DOES NOT HONOR ITS WARRANTY – Don’t Spend Your Hard Earned Black Friday Dollars Until You Read This!
By Donald C. Smith on November 19, 2017
Verified Purchase

Dell Inspiron i5378-5743GRY 13.3″ FHD 2-in 1 Laptop (7th Generation Intel Core i7, 8GB, 1 TB HDD)

DELL DOES NOT HONOR ITS WARRANTY #NeverDellNever

For Black Friday Dell has sent out a brochure claiming half price on its computers. Don’t buy it, I mean this figuratively and literally. If a company is not respectable enough to honor the warranty then you are essentially are buying a computer without one. How much of a reduction in price does that carry when there are so many fine other computers out there? My laptop had a myriad of things go wrong with it, in less than a year. DELL suddenly forgot what a warranty is. They sent mine back with the message and I quote “your laptop has been returned to you unrepaired.” I recommend you don’t buy from this company at all – not even at 70% off. In less than a year you could end up with a very expensive doorstop.

My whole experience is recounted below:

A Tom’s Guide complaint about Dell in 2015 asked, “Is DELL’s customer service as bad as they say?” I couldn’t say for sure but I can tell you its really bad right now.We’re talking about a company that will do most anything to avoid making good on its warranty.

See email below and note: senior management knows, they just choose to do nothing about it and they’re sitting on my laptop. They’ve neither fixed nor returned it. Karan, the corporate unresolved issues website isn’t working. I’ll make note of it and make another post later in the week.
Meanwhile I’m going to post this email on the ripped off consumer websites. You probably know most off the same ones I do. 54 emails. That’s how many since September.

Always, the same lame people offering the same lame communication that they had drilled into them during training. It could not be more clear: DELL ii trying .to duck it’s responsibility to repair under warranty. There was a brief attempt by your people to shift responsibility – “there’s a spill on the keyboard,” I was told. No, I’ve understood the responsibility that needs to be exercised around electronics since I was five.

If there was a spill then it happened at your shop. After this response the best your team could do is to repeat itself endlessly sans sense or reason though at least two or three promised they would take care of it and then didn’t. Generally, the corporate line was towed, in hope that the customer would go away. I know this technique.

I teach it. Nissan (like virtually all Japanese companies) has been using the strategy since the late 80s early 90s. Prior to a piece I wrote, I spoke to their Director of Communication in Smyrna. Of course, the difference between DELL and Nissan is that I’ve never been sorry I purchased something from the latter company.

I told all your employees, if the laptop is not back in my hands, fixed to my satisfaction and at no cost: then I would launch a media campaign using web, social media and all the usual resources. DELL was once a good company, everything indicates it no longer is. The laptop was a problem as soon as I hit the power button – or are you going to claim 100% quality assurance. As a Professor of Communication the campaign isn’t going to be taxing.

I come into contact with hundreds, if not thousands of Professors worldwide through conferences. The academic community will want to know. Don’t call me. Fix it or don’t.

If don’t fix it, know that I’ll continue the campaign until it takes root and I’ll have a good technician have a look at the unit so they can tell me what you did. It’s not a threat. It’s simply my communication plan as expressed in 55 (now) emails and over the course of months. Karan, the time for discussion has long since passes.
Please don’t call me. You’re incessant calls where you repeat yourself like a parrot are simply irritating.

To: Karan.Haresh@ dell.com Find someone at Dell who can read and ask them to help you process the messages below. The point where I was interested in discussion has long since passed.

Once, I had a problem with my Lenovo. Know what that company’s team said?
“In three days you’ll get a box. Send it in.” The difference in corporate practice is stark and perhaps all a consumer needs to know.

Reason of review: Damaged or defective.
Monetary Loss: $1200.
Preferred solution: Full refund.
I liked: What the promotional literature
What I didn’t like: the reality

Under no cirXXXXstances buy a Lenovo 910. I did and I currently have an 1200 doorstop. To their credit, the Repair Depot fixed it once but shortly after I got it back from them, the computer was dead as a doornail. They offered to fix it again but what’s the point? I need a reliable machine and the 910 is not it. So giving them the benefit of doubt I bought a Lenovo 920 Bronze and here’s where Teismann’s attention really needs to be focused. Customer Service at Lenovo is the worst I’ve ever experienced and DELLl, a close second, was formerly first.(Note you can find my POV published on DELL in every consumer complaint outlet and on all DELL Facebook sites world wide if they had the courage to keep them there – short take (DELL DOES NOT HONOR ITS WARRANTIES). But this is about lenovo. I talked to two CS representatives who proved useless and sent in the email below. Everyone, including the President’s Office ignored it. I’m writing here because Lenovo’s overly secretive policy on customer contact, phone and/or email, gives me no choice. Here’s the email that received no response, despite a genuine health concern raised in the text. With this on record, Lenovo would have had a very serious problem on its hands had I stroked out. Here’s the email:

Fix this. — IF THIS ISN’T BILLING PLEASE FORWARD IT IMMEDIATELY — IMPORTANT AND TIME SENSITIVE INFORMATION
People
Donald Smith Today at 11:48 AM
To
dnsadmin@ lenovo.com
Message body
I was on chat with two of your representatives yesterday and today and it was a waste of my time, which I bill at $500 an hour.

Yesterday I purchased a Lenovo Bronze 920 from your website. My bank confirms it’s on my card. The two Lenovo consumer specialists I called, kept me waiting for almost two hours combined, and said they have no sign of the purchase. I called my bank to cancel and they said I cannot because Lenovo has preapproved the purchase. Once it hits my account I can dispute. I just want the damn computer; this is a simple transaction that your company has messed up so badly that my blood pressure is through the roof.

That Lenovo web note that the computer ships same day as ordered is nonsense, now isn’t it? Also, you sold me a junk 910 that has a plugged in not charging issue. I’m not getting it fixed again, what’s the point? Your depot fixed it once and the problem came right back again. That’s a thousand dollars I’ll never get back. In my line of work I have to have a reliable machine.

I decided to give Lenovo another choice because the 920 Bronze reviews were so good and now I find out Customer Service is as good as that 910. They’re unreliable.

Bank of America says you have the payment but haven’t processed it yet. Why not?

To make this right: find the payment, give me a discount for the hell you put me through, and ship it overnight. Send me an email confirmation that you have done so, today.

speakwell2007@ yahoo.com
Dr. Donald C. Smith

If this isn’t taken care of immediately, I’m going to start a media campaign against Lenovo such that no one will trust Customer Service there ever again. I’ll continue it for a year. Don’t test me, ask michael_dell@ dell.com how his company has liked the media campaign.

Dr. Smith.

—————————————————
Donald C. Smith, Ph.D.
The oddest thing about communication is not that we don’t always communicate clearly,
but that we are able to communicate at all.
– anonymous.

What’s a shame here is I initially had high regard for Lenovo. See the Amazon rreview below. The Experience I had in the past three days is causing me to reconsider my reviews. I’ve committed a year to posting everywhere and anywhere about DELL. Not honoring a repair under warranty is about as slimy as business practice can get. Everyone there knows what I think from the Board, to the President, to the V.P. of customer care. Not one of them gives a fig and the incredible thing is that the repair they need to do would cost less than $300. I feel bad about Lenovo as when there machines work they are superb and the repair team is good as well, but I’ll be hard put to ever submit to a customer service experience like i had this week. Ah, the Amazon review when I thought well enough of Lenovo to give them special mention:

DELL DOES NOT HONOR ITS WARRANTY – Don’t Spend Your Hard Earned Black Friday Dollars Until You Read This!
By Donald C. Smith on November 19, 2017

Verified Purchase

Dell Inspiron i5378-5743GRY 13.3″ FHD 2-in 1 Laptop (7th Generation Intel Core i7, 8GB, 1 TB HDD)

DELL DOES NOT HONOR ITS WARRANTY #NeverDellNever

For Black Friday Dell has sent out a brochure claiming half price on its computers. Don’t buy it, I mean this figuratively and literally. If a company is not respectable enough to honor the warranty then you are essentially are buying a computer without one. How much of a reduction in price does that carry when there are so many fine other computers out there? My laptop had a myriad of things go wrong with it, in less than a year. DELL suddenly forgot what a warranty is. They sent mine back with the message and I quote “your laptop has been returned to you unrepaired.” I recommend you don’t buy from this company at all – not even at 70% off. In less than a year you could end up with a very expensive doorstop.

My whole experience is recounted below:

A Tom’s Guide complaint about Dell in 2015 asked, “Is DELL’s customer service as bad as they say?” I couldn’t say for sure but I can tell you its really bad right now.We’re talking about a company that will do most anything to avoid making good on its warranty.

See email below and note: senior management knows, they just choose to do nothing about it and they’re sitting on my laptop. They’ve neither fixed nor returned it. Karan, the corporate unresolved issues website isn’t working. I’ll make note of it and make another post later in the week.

Meanwhile I’m going to post this email on the ripped off consumer websites. You probably know most off the same ones I do. 54 emails. That’s how many since September.

Always, the same lame people offering the same lame communication that they had drilled into them during training. It could not be more clear: DELL ii trying .to duck it’s responsibility to repair under warranty. There was a brief attempt by your people to shift responsibility – “there’s a spill on the keyboard,” I was told. No, I’ve understood the responsibility that needs to be exercised around electronics since I was five.

If there was a spill then it happened at your shop. After this response the best your team could do is to repeat itself endlessly sans sense or reason though at least two or three promised they would take care of it and then didn’t. Generally, the corporate line was towed, in hope that the customer would go away. I know this technique.

I teach it. Nissan (like virtually all Japanese companies) has been using the strategy since the late 80s early 90s. Prior to a piece I wrote, I spoke to their Director of Communication in Smyrna. Of course, the difference between DELL and Nissan is that I’ve never been sorry I purchased something from the latter company.

I told all your employees, if the laptop is not back in my hands, fixed to my satisfaction and at no cost: then I would launch a media campaign using web, social media and all the usual resources. DELL was once a good company, everything indicates it no longer is. The laptop was a problem as soon as I hit the power button – or are you going to claim 100% quality assurance. As a Professor of Communication the campaign isn’t going to be taxing.

I come into contact with hundreds, if not thousands of Professors worldwide through conferences. The academic community will want to know. The time for conversation has long since passed. Don’t call me. Fix it or don’t.

If not, know I’ll continue the campaign until it takes root and I’ll have a good technician have a look at the unit so they can tell me what you did. It’s not a threat. It’s simply my communication plan as expressed in 55 (now) emails and over the course of months. DO NOT CALL ME. Your incessaant calls to say the same things over and again are a nuisance.

To: Karan.Haresh@ dell.com

Find someone at Dell who can read and ask them to help you process the messages below. The point where I was interested in discussion has long since passed. Once, I had a problem with my Lenovo. Know what that company’s team said?

“In three days you’ll get a box.Send it in.” The difference in corporate practice is stark and perhaps all the consumer needs to know.

Reason of review: Damaged or defective.
Monetary Loss: $1200.
Preferred solution: Full refund.
I liked: What the promotional literature said.​
What I didn’t like: the reality

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