La Quinta Corporate Office

La Quinta Corporate Office Address

LQ Management LLC
909 Hidden Ridge Suite 600
Irving, TX 75038

Contact La Quinta

Phone Number: (214) 492-6600
Fax Number: (214) 492-6616
Website: http://www.lq.com
Email: Email La Quinta

Executives

CEO: Wayne B. Goldberg
CFO: Temple H. Weiss
COO: Angelo J. Lombardi

La Quinta History

La Quinta Inns and Suites (or LQ) opened it’s first hotel in 1968 in San Antonio, Texas.  The company was founded by brothers Sam and Phil Barshop.

La Quinta grew, mostly in Texas, during the 1970s.  Phil Barshop left the company in 1977.

By 1986, the company had 170 hotels mostly in Texas and Florida.

In 1991, the company was taken over by the Bass and Taylor families of Ft. Worth, TX.

In 1999, the La Quinta corporate office moved from San Antonio to Irving, a Dallas suburb.

Today, the company operates over 700 hotels in the US, Mexico and Canada.

 

{ 141 comments… read them below or add one }

Andrea Garcia March 19, 2015 at 4:12 pm

Hello I have been staying at La Quinta’s for more than 15 years and have always sent my clients to La Quinta’s. My job is to book and find hotels for our many clients which are very high profile clients, pro sport players, CEO’s, professional singers etc…. Well I had sent a very important client of ours to the La Quinta on Shea and 101 and I was completely shocked to find out that the GM ( Ken ) was extremely rude to my client and discrimated him right when he walk through the doors, my client over heard Ken commenting about his various tattoos and his style of dressing, this is extremely disturbing to hear from a client. Ken had no clue who this client was and how important he is and very well known, at that point I sent my client to another hotel that would treat him as he should be even without knowing who he is. I will no longer use La Quinta’s for any further accommodations for my clients and from this point on my company will be taking all our business in all our states somewhere else. I would recommend that you explain to your employees, and especially GM’s that know matter who the guest is or what they look like they are still a guest and should be treated with respect and not judged when they walk through the door, this sickens me that he was treated this way. Have a great day

Mrs. Garcia
Assistant CEO

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Maroch March 17, 2015 at 3:30 pm

There was a bag of marijuana and a pipe found outside of our room at la Quinta in del rio Texas. We contacted front desk person. She was told to go remove it from the room but never contacted police dept ! We contacted local police dept after a few hours later . We had hoped that the hotel staff would have called local authorities no matter how small of a quantity was inside bag . When we called local authorities they informed us that the hotel had never contacted to make a report or have them remove the illegal substance from the hotel . Very questionable as to why this hotel would not report this issue .

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Traz gill March 16, 2015 at 3:14 pm

i got charged 205.00 on my credit card in Sweetwater and I never stayed there you call them and corp. and it’s just a run around . I remember la Quinta use to be the place to stay now they just charge the tar out of you . Then I found out it was for a one night stay ! REALLY!!!!!! In Sweetwater !!! They are full of c—

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Ashley Deshommes March 15, 2015 at 9:48 pm

My friends and I made reservations to stay at 21338 US Hwy 19 N, Clearwater, Fl. 33765 from March 12-15. We got an email saying our room would be ready at 3:00 p.m. We arrived at the hotel at about 3:05. The person at the front desk Joe (who was also the only worker at the time) said our rooms weren’t ready and we would have to wait an extra 30 minutes because the cleaning staff was running behind. My cousin asked if there could be any accommodations for us since our room wasn’t ready on time and it was interfering with our time and if a manager was around. Joe said the manager wouldn’t be in until the next Monday. After waiting for 30 minutes , my cousin and I asked to see the room before actually paying for it. Joe gave us two keys and we went to look at the room. To begin, one of the keys were not even working for the doors, the couches had stains on them the room smelled like a bunch of dogs were in there (we know that dogs are allowed there but it should not smell like that), and it overall gave me a filthy feeling. After seeing all this, we didn’t really want to stay there but we already had made the arrangements to stay there. We went back to the front desk to pay for the room but before paying, my cousin asked for accommodations while actually staying instead of waiting until after our stay which made more sense. Joe rudely cut her off and said “But are you going to stay or not?” She then asked the same question again and he said “well now you have no room now leave before I call the police” She then asked “you’re calling the cops because I’m asking for accommodations?” Joe said “yes now leave” while saying that he was waiving his hands at us in a dismissing way. First off, my family has had many family reunions and stayed at LaQuintas all the time and have never encountered problems like this. I think this man should be fired. He was extremely rude and unprofessional.

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Sally March 12, 2015 at 11:02 pm

LaQuinta 1010 E Whitestone Blvd. Cedar Park Spoke with Albert, Manager

I too had the cops called on me like so many others who have posted here. I challenged Celeste (front desk clerk) about the $25 increase room rate she wanted to charge me upon my arrival versus rate quoted over the phone. When I asked to speak to a manger she told me there wasn’t one available. When I asked if a manager could be called to help solve the issue she declined. Sensing she & I were not clicking & our personalities were against each other, I told Celeste I would just speak to management in the morning agreeing to check in at the higher rate @ which time Celeste replied she no longer had a room for me. Puzzled I asked “Are you refusing me service?” & she replied yes, I don’t feel we can make you happy tonight”. I grabbed their business card from counter, wrote her name on the back & asked her to sign that she was refusing me service for my records. Celeste refused my invitation to validate & take responsibility & be accountable for her OWN action to refuse me service, at which time I decided to provide my own record of my experience by using my cell phone to document it. I begin recording stating her name, that she is refusing me service, the date, time,& the LaQuinta hotel name & address at which time she left. Knowing it would be my word against hers I awaited her return, again began recording asking her to be willing to own & verbally stand by her decision to not service me. Instead of speaking to me she picked up the phone & called the police.
Also note, that Celeste knows I am traveling alone, have no vehicle, it is late at night, she has heard me making an effort to lodge somewhere else but to no avail. The police come, haul me off as a courtesy to another hotel after one officer stood with me in the parking lot, running my drivers license thru the system & another officer went in to speak with Celeste.
Today I spoke with the manager & that experience was even worse. Seeing how I just moved my daughter here & am a LaQuinta fan I decided I’d rather be happy than right, want to desperately moved out of the problem into a solution & I extended a peace offering asking him if we could agree to disagree about what had happened the night before and just move forward by starting fresh as I believed we had the potential of healthy business relationship in the future as I would be returning often to visit in which he replied he didn’t want or need my business. Stunned I asked ” I just want to be sure you just said you don’t want my business” and he replied “that’s right, that’s exactly what I just said”. Not one ever wanting to end anything on a bad note, I tried one last attempt to smooth things over by mirroring back my efforts “to try and make amends, be professional & get into a solution” in which he reply I was being very professional but he already explained how he felt the relationship or any future relationship & I”m done with the call.

So there you have it. Yes there are two sides to every story. No I’m not an angel.

But what has happened to the service industry &/or professional customer service. Note that I never wrote that the Manager ever apologized, or exclaimed at anytime that that is not how he runs his business. Note how I never quoted him to ask me “How can I make this right?” Because he NEVER DID, not even close. However when I asked about Celeste kicking me to out, alone, late at night, in the cold, without a car as I had been dropped off, he replied & I QUOTE, ” HOW YOU GOT HERE IS NOT OUR CONCERN!!!!!! Unbelievable!!!

There are 2 sides to every story and I am not perfect & I clearly stand behind my strong personality that will not put my tail in between my legs and run away when I feel there is a miscommunication. I will ask the questions others may not ask in an effort to clarify any and all communications and am willing to interject management to facilitate and resolve any disputes between myself and any staff member anywhere.

I will give myself an encore note highlighting when all was said and done I (not LaQuinta) was the one who tried to men the fence and move forward with a fresh start only to be shunned. Me, the consumer, asking the LaQuninta manger, how can we move forward, to shockingly hear him reply “Not interested”.

I’m 55 years old & sadly remember the days when it use to be the other way around.

PS. I have read every bad review and notice the reply is always some BS on how they want to. Are it better blah, blah, blah. You can read them too for yourself.

But what I can’t figure out is why isn’t that the attitude the Manger and staff take when you are standing in their lobby in front them in person. Or where is this professionalism when having a phone dialogue.

Oh I almost forgot that the LAST time someone wrote about having the police called on them after challenging the staff with an issue Mangement reply was neither apologetic or professional as he defended his staff actions stating “his we don’t tolerate being mistreated by anyone”.

Interesting that we as consumers don’t have a Consumer Advocate we can call in to witness the mistreatings so many of us continue to endure daily..

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Imad Koumeiha March 5, 2015 at 12:15 pm

Hi there, s I’m very disappointed from LA Quinta Inn location at 4465 North I-35, Denton, TX 76207. I stayed in room 126 last night..found 2 crickets on TV table and one in bathroom.. That’s not acceptable for place like LA Quinta woth good reviews..

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Melissa February 21, 2015 at 9:27 pm

Dear La Quinta,
I have used your facility many times before and have had a decent experiences. After my experience with bed bugs and rude management this evening at the Uptown Dallas location 4440 N Central Expressway, I will never return. I found bed bugs in the bed after being in the room for only two hours. I pulled the sheets and took photos. I even captured one in one of your coffee cups and brought it to the front desk. The two young ladies at the front desk were very professional and called your general manager because they could not refund me since thee reservation was booked on hotels.com. I explained to Chris Lowery over the phone that I could not get a refund since it was past the 48 hour cancelation policy. It having bed bugs discussed in his lobby would prevent guests from wanting to stay at the facility. He then said “you are acting ridiculous” and “I will call the cops”. I told him that I was not doing anything wrong and suggested to put the bed bugs in a little baggy to give it to an exterminator. I hands the phone back to Lacey and Mariah who were behind the desk. I told him that their manager was making matters much worse. They brought me a plastic baggy. We put the bugs in it together and I left. My husband is driving me home, back to Houston as I am writing this. I do not want anything from you. I am simply making you aware of my horrific experience in hopes that nobody will have to experience this with your hotel. I also realize that you may have many customers with pleasant experiences and unfortunately those are the ones you will not hear about. I was that customer before this evening.
Kindest regards,
Melissa Shaw

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H February 17, 2015 at 12:24 pm

GM at ur hotel in Milford MA doesn’t do his job sits on his ass in his office all day everyday when he decides to come in..he never ever n I mean ever walks the halls of the hotel he never checks any rooms never helps threw out the hotel..he sits on his ass checks his emails and goes home…he talks shit about his boss Keith on how he never wants to put money into his hotel and this and that.the hotel is a mess rooms got bed bugs badly n he sits there n does nothing but check emails take a call then leave.. This hotel would be perfect if you had a new GM that cared!!!

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H February 17, 2015 at 12:26 pm

And then fired me for getting a coffee as he has workers sleeping there for free ,audit lady sleeping at the desk people stealing n I get let go for getting a coffee..

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sharkethia porter February 14, 2015 at 2:19 pm

I had a terrible experience and would like to speak to someone over the phone….. not via email….. please email a contact number so that I may speak with someone in your office immediately.

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Brittani January 23, 2015 at 9:08 pm

I had a reservation for my birthday weekend on 1/16/15-1/19/1990 and my fiance was coming into town from his army base out of state. I came in to check in and get everything ready before I had to go get him from the airport. I can’t even begin to explain the rude, eye rolling, why are you talking to me kind of attitude i received from the front desk. Not to mention I was completely ignored by the front desk supervisor as well! I am from Alpharetta and that kind of customer service can shut a business down in my area quick! I now understand why the hotel rooms are so cheap and how the parking lot is almost empty when I come by. I called customer service the moment I left and cancelled that ASAP! Went to the Marriott in Buckhead and everyday was thankful I changed my mind. Cheap hotel isn’t worth sacrificing the customer service experience.

The manager Rob Learn wrote me some crazy email on tuesday saying
“Brittani,

I’ve attempted to reach you twice by telephone, but I have had no luck. I’d like to speak with you regarding your call to the LaQuinta Customer Service Department. I’d like to better understand the situation and seek a resolution. Please call me at your convenience.”

Again how unacceptable to make it seem like it’s my fault that he can’t get a hold of me. Which I think is total b.s because why not leave me a voicemail or a call back number? I don’t believe he has called. I quickly responded back to the email and call a generic la quinta phone number and was sent to his voicemail where I left a message so he has no excuse about hearing from me. But alas its friday and not a word from Rob Learn.

Unprofessional establishment, unprofessional people and I will never come back.

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Sean Achong January 21, 2015 at 1:07 pm

Mr.Wayne B. Golberg and to whom ever wants to ensure that La Quinta practices good business ethics and has high values in this line of business;

First allow me to introduce myself My name is Sean Achong I my Senior Service Engineer for my company and we do alot of business with companies both in the oil and gas industry in Houston Texas

I recently stayed at La Quinta Inn & suite stafford sugar Land Texas, my booking was form the 12/01/2015 to 16/01/2015, on one evening on returning to my room, I found the room open, (the door was wide open) for how long it was like that I do not know. I reported it to the front desk and the young lady who was there accompanied me to the room, I expressed to her how disappointed I was, she apologised for what had happened, and told me that she will report immediately, She also told be that she will see what the hotel will about it as she will need to contact the manager.

Later that evening I went down to the front desk and was speaking to her, during that conversation she said that to me that they were willing to reverse all charges for me that is, I will not be charge for my stay. I must say I was very pleased as to the gesture your business was taking. The morning I checked out, the lady (not the same person) at the font desk also confirm that I was not going to be charge, for my stay.

On returning home from my business trip I found that my credit card was charge fully for the hotel, I contacted the hotel and was told that I had to contact Orbitz as I made my reservation through them I did after spending more that an hour, the Orbitz person had to verify my request by contacting the hotel, when he finally got back to be I was told that the hotel was only going to honour one night, I was very disappointed, I once again called the hotel and spoke to the manage, who said that there was an mix up in communication between himself and the staff personnel.

Sir;
Before I left I had asked two of you stall members who was at the front desk, on two different occasion and the response was the same, I think as a establish Organisation as your should have honoured your word not wait until I left Texas and then give me that excuse, I am very disappointed with how this was handle, I will be lodging a formal complaint to with my company so that employees for my company will be aware of the business practices of your organisation

Disappointed Customer.

Sean

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John Flores January 18, 2015 at 10:53 pm

Understandable it’s a busy weekend. Keep in mind when u book online and select ocean view with balcony you expect a full ocean view and not looking directly to the pool. In observing the hotel 3 and 4 floor my perception these are ocean view floors 1 and 2 are not ocean view rooms. Jessica committed promised to have a room ready on the 4th floor the following day knowing we had a full schedule the following day with all this said they assured and promised they would hold it so that we could move our stuff to the 4th floor. Never got a follow up the general manager jose. Walking up to front desk was given bad news it did not happen. Will be contacting CEO. Come to find out this hotel has been having lots of problems this was disclosed from other staff. Assistant general manager was very rude attacking with tone of voice upset because of the complain was frustrated with my feedback all she did was argue instead of making things better I hope this gets resolved soon

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John Sheahan January 15, 2015 at 4:46 pm

I have been a La Quinta gold customer for over five years. About an hour ago, I called to check on my points and during the conversation I mentioned that I wanted info regarding your corporate rates (since I also own a outdoor billboard company in Chicago). I tried to call the number furnished by your rep. only to get a recording, followed by an abrupt hang up, Then I got on your web site and tried your main corporate number((214) 492 6600, again I got a recording and another hang up.In closing, for the last hour I’ve been bounced around your system. If I wanted the headache you gave me, I would have called a government agency. PLEEEEEEASE address this issue or quit have your reps mention corporate Gold accounts,only to waste my precious time.Is there really a corporate office or are you guys really a front for the CIA ? I think the CIA would be easier to talk to, and I might actually talk to a human being. John Sheahan, President/CEO Monarch Outdoor Inc, Chicago, Illinois 60655

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Stephanie January 14, 2015 at 3:24 pm

I contacted the Daytona Beach Oceanfront location on 12/20/2014 to make a reservation with my daughter’s team. At that time I asked the reservations representative what the cancellation date is to avoid penalties. I was told 24 hours prior to arrival I can cancel without penalties. I contacted the hotel directly on 1/14/2015 to cancel my reservation for 1/16/2015 and was told I was not able to cancel due to a booking group. Your hotel manager, Chuck Singleton, was not willing to accommodate any of my requests. I explained to him that I am only now able to dispute charges and give negative feedback. His reply “to go ahead” shows not just his lack of customer service and support but his lack of company value!

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Rod Guerra January 13, 2015 at 11:50 pm

We stayed at the La Quinta in Orange Park (Jacksonville) FL 1-8-2015 thru 1-11-2015. We got back to the room around 12:15 am Sunday 1-11-2015 and could not get in the room we got locked out since the keys did not work. We went to the lobby which was locked for security our keys did not work. There was an intercom we called several times we were standing and waiting in the cold wind for almost 10 minutes until a clerk finally came from the office behind the desk and opened and opened the door for us and gave us new keys so we could get inside the room. She seemed very disinterested in our situation like she could not care less. We finally got in our room after 12:30 am that Sunday (1-11-2015).We were vey upset and disappointed on the LA Quinta hotel. We do not want to stay at that hotel again.

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Donald R. Ballard December 31, 2014 at 7:20 pm

On or about 24/25 Dec 14, I made reservations at the La Quinta Hotel (on 21st Ave. Myrtle Beach,SC VIA computer (obviously through ORBITZ ). Since no confirmation E-Mail message was received, I phoned the Hotel (843-916-8801 on 26 Dec at 10:22 for four minutes to reconfirm my reservations. The individual informed me that the reservations through (ORBITZ) would be cancelled and he sent me an E-Mail confirming my reservations at 10:30 on 26 Dec. indicating the price without tax $58.31 and $65.31 tax included. At approximately 7:AM on 30 Dec when I checked out the Male (Clerk) would not provide me with a receipt, would or could not advise me of the charges. I produced the copy of the E-Mail confirming reservations which clearly stated the price, however, he stated that if I wanted to know how much I was charged to contact ORBITZ. Once I arrived home I checked my VISA account and was charged $87.45. To say the least, I am totally disappointed with your staff, your customer attention and will discourage any and all NOT to remain customers of La Quinta Hotels. I for one, will not ever stay at one of your hotels. Don Ballard Sumter SC

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George reynolds December 31, 2014 at 9:58 am

well they keep on showing there great rude for the guest . Phone rings front while I am talking to the lady .told me just a min in .phone calls more important . After booking a room one year ahead time and not getting it . This shouldn’t matter wonder if I come back .just be happy

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George reynolds December 30, 2014 at 6:31 pm

mr Goldberg , have stay at the south padre tx hotel for the last three years at Xmas , on 12/30/13 I booked a sweet on the fourth floor center looking out at gulf . Even called two times during the year was told room was mine . Then got here not true yes I got a sweet on third floor . Still not what I booked .wondering if I should stay some were else . You may never reply if not o well thanks

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Martin December 3, 2014 at 6:19 am

Angelo , its martin x superviser la quintanilla 2000 south round rock call me at 512-694-**** thanks

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Sean Hall November 22, 2014 at 3:45 pm

Mr. Goldberg
I had a very disappointing stay at your Birmingham Hoover/Riverchase location. I spoke with the person at the front desk informing them that I reserved a non-smoking room and they placed my daughter and I in what was obviously a smoking room that had an ash tray in it. My daughter and I had planned a wonderful Father/Daughter weekend and we had every expectation that our stay at La Quinta would meet our every need, but unfortunately it did not. The person at the front desk said she would inform the General Manger of our concern and that she would call me the next business day. Well that did not occur. I then called the following day and left a message and she still did not call me back.
I was thoroughly disappointed with our experience and I simply wanted some level of appropriate apology and a small discount to our bill but no one at your location cared enough to even follow up on our concern. Again a very disappointing experience.
I don’t know if this will matter to you as the President and CEO of LQ Management, but at least I have been responsible to express my concerns.
Sean Hall

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wendy stoner November 12, 2014 at 2:53 am

My boyfriend and I stayed @ 1 of yr hotels in Omaha Nebraska.. Nov 6-7 2014. As we were leaving on check out. I thought it was just a pimple. A few days later (like a day or 2 later) noticed that it was not a pimple in fact it is a spider bite. On Nov 11 2014 I did call the hotel to let them know what had happened and the young lady would not finish listening to what I was trying to explain to her. Her name is Janelle.. All I was trying to do was inform the hotel that there maybe a pest problem and have someone look into it.. She kept telling me in a rude manner that I was to late for anything to been done bout my bite. It takes a few days for a spider bite to form and the reason I know this I have been biten more than once in a 10 year spand. The bite is on my back. She also said she would give her manger Chrissy my info. I am not very pleased with young lady. Further more I would like to say the hotel is nice just may need more sanitary cleaning.

Thank you for your time. Please fell free to email or call me.. My cell is 308-850-**** & my email is *****@gmail.com. I also have a couple pics of the bite..

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Allen T December 30, 2014 at 12:22 pm

Laquinta City Place needs a crash course in Customer Service. Daniel, the Manager is highly incompetent and he needs to be monitored . We had a serious issue with an employee, who was fairly new. All Daniel kept saying was he was a valued employee who has a bright future. The situation was seriously disturbing and a quick offer was made followed by an additional offer of a free night. When we called to use the free night, Daniel retracted his offer stating he doesnt remember the offer. I could understand if it had been a lapse in time but it was 4 days later. He is either a liar or has some memory issues. Either way, he does not have any business being an Innkeeper.

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Mary Lowe November 11, 2014 at 12:12 am

I stayed at the La Quinta inn in Canton, Mississippi on August 15 2014 and paid with a credit card. We checked out the next day left key cards and checked out through desk. Several weeks later my card billing statment showed I was billed for August 18 2014 for 86.11. I called the hotel and was told a manager would call me back which did not happen I have called several times and a mr Patel has not responded, I have also sent 2 emails8/23 and 9/17. I am currently going through chemo and dealing with things like this is definitely not a good thing. I will now be making a police report for fraud to the Canton, MS police as the 2nd billing was done with out my permission or my card and your company is the one that benefited. If you are interested in contacting me my nub I can be reached at is 228 627-6885. as for Mr Patel at the Canton, Ms franchise you may want to reconsider how you chose your owner operators. sincerely. Mary Lowe, Gautier MS

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Teddy Sponsler November 6, 2014 at 6:48 pm

Like to start by saying that your employee Jodi Arko is a Manager at one of you local Austin locations.
The facts I’ll be stating are true, I was married to here and know of these facts.
One, She has a concoctions of multiple hot checks writings,.
Two: every guy she has been with has now has bad credit due to her and Iwill state this on every website tthrew out your area.
Her phone number, if you wish to reach her is 512-630-***, she got married again, her 6 the time, makes you wonder, really.
You can contact me back at :817-655-**** Teddy Sponslet

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Ms. Tj Baker Holm November 6, 2014 at 6:44 pm

November 6, 2014

NOTE: In a slight rush – will have some grammar mechanically errors.

RE: Unfortunately a Serious Complaint(s)

Patron – Ms. Tj Baker – Holm [President; FBEA/TSTA/NEA]
2009 Candidate US Congress – District 18

Top of the hour [Wayne B. Golberg, Temple H. Weiss, and Angelo J. Lombardi] CEO’s of LaQuinta Inn & Suites! I am one of yours happy, bless, and dedicated hotel patron! Up to now, I’ve always been pleased with your [Home Away Home] establishment, and not only just me, but my growing members within my local union of `FBEA- Fort Bend Education Associates; under the umbrella `TSTA – Texas State Teachers Association and `NEA – National Education Associates; we have been your appreciated guests at several locations.

Staying at LaQuinta Inn & Suites is comfortable enough to say, “I could stay/sleep here for a month, or more if I had too!”

Well those words actually came true last Tuesday on October 28, 2104. I had to move to another unit, because, water damage in my kitchen from another unit above me. Luckily another unit was available, but my son could not take the `New paint smell and whatever the maintenance guy clean the floor tile with… it smells like a mop bucket with dirty old water; which made my son get sick and made his severe asthma flared up!

So what does any loving mother do in that situation; upon getting cleaner air for her child? Well to me, I didn’t have to contemplate of what I as his mother needed to do and do it quick! Make a reservation at one of your LaQuinta Inn & Suites hotel
establishments.

I chose the Stafford/Sugarland area, because it’s closer to my son’s high school in FBISD – Fort Bend Independent School District.

[October 30, 2014] The third day, being there, and this is still mentally and spiritually painful to even recall about is “Huh? What?” intense, awkward, and puzzled… message that was scribbled on my hotel bathroom top mirror. When, I took my morning shower on the third day, the words “Fuck Yall” I was livid! It made me so infuriated, as if someone had written the `N word; I guess my shock made such a loud response, that my son, knocked on the bathroom door; and see what happened.

To make a long story short… $25.00/ Twenty-Five dollars off my bill, said the GM, which I thought was totally absurd! Now that’s twice, I’ve been insulted and noon time hadn’t even come around yet!

I’ve mentioned that the `Corporate would give a better `Customer Service Compensation and, I hope, I don’t have to go on that path, because I really believe in proper protocol. Well your GM’ RESENTFULLY, took off at least one day.

After that UN-pleasant incident, two days later, another weird UN-expected surprised; I don’t know why or how they came into my hotel room. But lots of… ANTS! Crawling on my toes and legs; again I hollered out loud! Which; caused my FBEA assistance to ask, “What? What’s going on?”

My reply, “Lots of ants, underneath this desk!” NOTE: My son [Keith D. Baker II] soon to be an `Eagle Scout! Halleluiah! Continuing can’t eat in his bedroom at home; let alone, really eat in our hotel room, because I have some minor OCD issues. 

Therefore any take-out containers, wrappers, or beverage cups, or bottles; immediately all thrown away – outside the hotel room!

As a matter of fact; your housekeepers here at the `LaQunita Inn & Suites of Stafford/Sugarland area… adores me, because, I make sure every day this hotel room is tidy – even both bed covers are pulled up, and not only that, I make sure that any used bathroom towels and floor mats are bundle up inside of another body towel, and last but not least, 90% of the time, either my son, or just myself empty out the hotel room garbage can, the night before or early in of the morning.

So where did these ants come from?

Still puzzled and got even more puzzled, when I called to the front desk, I let them know, about the ants in my room. Now here’s the interesting part, I called the front desk and shared about the ants, within three minutes, one of the maintenance crew came up with `Ant Killer Spray, and sprayed around the room, now I’m really skeptical about, should I stay here any longer?

Continuing, the ant killer spray seemed… odorless at first, but within fifteen minutes, I got dizzy and sick to my stomach, and then came the diarrhea! I was very tardy picking up my son from school and I still to lay down again, when I got back to the hotel room.

Going back on protocol, I felt since the GM didn’t have any sympathy/showed lack of concerns about my upset and disbelief feelings about the profanity message scribbled on my bathroom mirror, then surely he was not going to have sympathy about me having diarrhea that was caused by his `Ant Killer spray – purchased product for this hotel. And, that’s how come, I’m writing/sharing with you three gentlemen, because I feel, and I know for certain, that your GM, could’ve given a better apologetic com, than just one free night.

Last, but not least; My Son…Noticed `GRAFFITTI inside the elevator doors. Okay, how much is `Scratch-be-Gone… cost? What only a few dollars at Sam’s or Wal-Mart store stores. 3:22 PM and I’m just noticing inside of my hotel room… the carpet hasn’t been vacuum within these past four days! No wonder underneath my feet has been feeling gritty; my hotel carpet room has not been vacuumed in days!

Please allow me to share this one true fact about me… I Don’t Like to Complain! I’m Very Optimistic!

I would’ve kept ALL my pickled/disbelief feelings to myself, closed my account, and switched over to another DIFFERNET hotel establishment, but I would’ve had to share W/ my FBEA members, why our upcoming – 2015 annual [Teacher’s & Para’s Motivation] retreat – won’t be at any LaQunita Inn & Suites hotel… where we always `Hit the Sack after a long day; As one big happy family.

Bottom Line… I’m the president and if I’m not pleased, then I can’t expect them to be pleased, and knowing my members… they won’t, because they know, I’m always trying to be give them the best!

My son and I will be checking out this Saturday [11-8-2014] morning. I hope; I receive… ASAP Compensation – at least – four nights offs my bill, for the belittling pain, and suffering that I had to endure. My son was scared that night, when I had diarrhea, he was going to call the ambulance, because I don’t get sick like that, and that made my son very worried.

Oops, one more thing. A couple of nights ago, I was catching up on the news from the `Lobby computer, and I’ve kept hearing… the front clerk – during the 2nd shift… giving out different prices! Curious, I wanted to know why, and received an answer, but I’m still not convinced!

NOTE: I know the `On-line Prices [Different Beds & Accommodations] are priced differently and much way – way higher for the last minute… `Walk-in Patrons. However, some of those prices were changed… higher and some lower – toward different set of hotel patrons. I’m not going to express and share more on this subject matter.

Nevertheless, not only investigate, but have a `Customer Service – Policy [Racial & Status Profile] Meeting with your employees at not just this location, but all of your locations in very state.

P.s… I hope no employees here at this `LaQuinta Inn & Suites – Stafford/Sugarland location – be put on probation, or worst get fired. The holidays are coming up and folks need their jobs! Especially… housekeepers, and as a matter of fact, to pay for my college tuition, I was a proud housekeeper. I say proud, because it’s an honest and respectful living!

Room # 214

Until then,

Tj-

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Guy Case November 4, 2014 at 6:20 pm

I fell and was injured on 10/26/14 at your facility located at

1708 I-40 East,
Amarillo, TX 79103-2114
Phone: 1-806-373-7486.

I’ve made several attempts to reach you by email and I was assured by the Manager that LQ’s Risk Management Office would be in touch with me. Today is 11/4/14 and I have not been contacted by the RM office.

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Richard valentin October 28, 2014 at 2:57 pm

3 day experience at la quinta in new Britain ct.. first i reserve my room they give me a 3rd floor. room filthy. dirty. hairs all around the bed sheet in a non smoking room with cigarette holes all in the sheets carpets very dirty smelly and stained with god know what fluids.. asked to change my room due to it was very filthy room service manger came in and seen the pubic hairs on the bed and the dirty ass room said it was her fault seen i was taking pictures and immediately ripped off the sheets and got upset and started to clean the room and said she was sorry she by passed and didn’t seen that ? they switched me to another room again worst then the first one no fridge no nothing looked like a last min bum room called again got front desk female who answered had an attitude i came down with my bags spoke to the manager shuan who said he apologized several times i asked for a first floor room 121 they gave me plus his so called 10% off my stay which i payed $251.85 for 3 nights cash. he gave me $11.50 back thats not 10% off of what i payed so i went to my first floor room try to make the best of it room was decent but smelled and you had guys in the back way just sitting there who didnt stay there but had access to the hotel they were there day and night no security cameras at all scary huh,, on my last night i left early to the mall 12pm came back at 8:10 pm more or less to find my room open latch out holding the door open all my stuff thrown around house keeping was the last to be there according to front desk caz the electronic keys tell who was there or opened it the last and it was house keeping hmmm money was missing so was medication then to find out i had close to 28 bed bug bites all over my body and they said they will refund me the money since i payed cash they will give it back which they never did they stated they now there sorry and sent out a check if i payed cash and i have to wait 4 weeks to receive it ? when i payed cash but i called to go pick up the money cash like he first said but now hes too busy and cant be reached at all every time i call but i call and left him a message to return my call so i can pick up the money as he said the first time but again no call back no answer i would not recommend this hotel to my worst enemy its dirty service sucks and they quick to take your money but its a mission to get it back service sucks the manager even admitted the hotel is 43 yrs old and that house keeping can do a whole lot better cleaning but i guess the staff runs him around suck gives this hotel corp a real bad name never again would i go thru this or stay in any of these la quinta hotel i regret it.. but they say you get what you pay for stay away from these hotels dont go thru what i did especially if you have kids .. dirty nasty

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