_ap_ufes{"success":true,"siteUrl":"corporateofficehq.com","urls":{"Home":"http://corporateofficehq.com","Category":"http://corporateofficehq.com/category/advertising/","Archive":"http://corporateofficehq.com/2016/02/","Post":"http://corporateofficehq.com/twitter-forced-to-use-gifs-to-plug-gushing-leak-in-stock/","Page":"http://corporateofficehq.com/terms-conditions/","Nav_menu_item":"http://corporateofficehq.com/5100/","Acf":"http://corporateofficehq.com/?acf=acf_address"}}_ap_ufee

La Quinta Corporate Office

La Quinta Corporate Office Address

LQ Management LLC
909 Hidden Ridge Suite 600
Irving, TX 75038

Contact La Quinta

Phone Number: (214) 492-6600
Fax Number: (214) 492-6616
Website: http://www.lq.com
Email: Email La Quinta

Executives

CEO: Wayne B. Goldberg
CFO: Temple H. Weiss
COO: Angelo J. Lombardi

La Quinta History

La Quinta Inns and Suites (or LQ) opened it’s first hotel in 1968 in San Antonio, Texas.  The company was founded by brothers Sam and Phil Barshop.

La Quinta grew, mostly in Texas, during the 1970s.  Phil Barshop left the company in 1977.

By 1986, the company had 170 hotels mostly in Texas and Florida.

In 1991, the company was taken over by the Bass and Taylor families of Ft. Worth, TX.

In 1999, the La Quinta corporate office moved from San Antonio to Irving, a Dallas suburb.

Today, the company operates over 700 hotels in the US, Mexico and Canada.

 

{ 201 comments… read them below or add one }

Lee February 5, 2016 at 8:45 pm

We were a group of 5 traveling to Salem Or. for a meeting. We stayed at the La Quinta in Salem on Hawthorne in Nov and had a great experience so we decided to again stay for our Feb. meeting but this time we had many very bad experiences. Upon arrival the first 3 of our group arrived on tues. Feb. 2nd and were greeted and checked in by a new employee that did an amazing job. One of our managers who made the reservations was not in this first arrival but arrived with our director the following day and they were received by front desk staff with rude very bad customer service. I had given the great clerk our company card which she had no problem getting us all checked in knowing the other 2 people would arrive the following day and all would be fine but it was not fine. The clerk made rude remarks about the manager who made the reservation that was beyond wrong and they were beginning to think they were not going to get their rooms. Then the very bad experience just continued on from there. Our rooms had many issues around not being clean. Bedding had very bad smell like it had not been washed. Bathrooms had used band aid stuck on wall of shower, dirty around toilets, heaters not working right, phones dead, TV’s not working properly. Rude employees speaking to one another in another language as they chose not to be responsive to complaints by our group. The final straw was when a maid without knocking walked in one of our rooms did not call out before entering and one of our group was not dressed when this maid walked in and just stood there. Made some remark about she did not expect anyone to be in room this late. We received not apologies for any of our issues in fact quite the opposite the staff just made rude remarks. We hoped this establishment would be our regular place that we would stay at least 2 x’s per year or more when we are in Salem. But because of this very bad experience we will not return to this place. We asked to speak with manager and were told he is not here and no one seemed to know when he would be on site. His name is Mr. Lee. We have stayed at many facilities and if something was wrong we would at least be given a sincere apology and often something to make the mistake more palatable like free night or some sort of positive response to show their sincere apology. This is a significant loss of revenue that we would have given to this establishment but will not because of this experience.

Reply

Tammy January 4, 2016 at 11:52 am

My family and I have been staying at LA Quinta Inn Airport North, 7401 NW 36 street Miami , FL since November 2015, because we lost our home and are currently trying to save money to get a new one. The front desk people are not polite at all and the supervisor Ashley Blair is very unhelpful and has an attitude with all customers. Mind you how much money we’ve paid since November and if we don’t pay , everyday at 11 AM we are LOCKED out of our room. Also we were once missing $20.00 and said we would pay by 6 pm, no problem. This morning @ 7:00 A.M. I went to the front desk and asked to please let me pay the remaining $20.00 that I owed for today’s room this afternoon and ALEXANDER said that ASHLEY BLAIR (supervisor) put notes in the computer that we could not do that anymore. I was very upset and he didn’t try to comfort me —he didn’t care and I’m the “CUSTOMER”. Their attitudes do not make the guests feel welcome at all. We’ve seen other guests get VIP baskets for a shorter stay than us. We are VERY friendly people, we even gave the front desk employees (Tiffany & Ashley Blair) on JAN 1, 2016 some pizza that we had for my Daughter’s birthday. I’ve seen Ashley give attitude to other customers on the phone in front of me and other guests. Another employee that is not friendly is Orlando. The best front desk workers are Nancy, Tiffany and Jose, ONLY 3. Nancy was so nice as to give our dog free samples of dog food that is supposed to be given to the guests that they don’t give to the guests. So overall I am a very upset customer and will not recommend La Quinta at our location.

Reply

Jerry cline jr January 2, 2016 at 8:31 pm

I was invited by a friend to stay at la quinta in Joplin missouri new years eve he had made reservations a week before we get there around 8 pm that night the girl at front desk issues 2 cards 3rd floor room 338 we go to are room put are stuff in there staying about a hour then left for casino get back around 6am next morning and key cards won’t work so we go to front desk they say that cards had had been erased from being to close to cell phones recoded are cards for 338 when we get done for breakfast return to our room and open the door to find a young cpl sleeping and my friends bag gone my bag is setting In the floor open with a 800 dollar pistol missing the people claim they had reservation and had been given cards for that room around 1am new years day and no explanation as to why my bag was opened or where my gun was but they had called front desk after they noticed my friends bag setting by the entertainment center front comes up takes his bag down to office making no effort to look on computer to see if the room was occupied or contact us the about the mistake my bag gets left with the people in are room front after discovering my gun missing we go to front desk the people there act as if it was are mistake that we were supposed to be in 339 but had been issued by them cards for 338 they were being very unhelpful and rude when nobody could explain why stuff was gone through or where my gun was I ask a gentleman at front desk to call the police he hands me the phone tells me to call them myself so I do I have registration on my gun but it was at home so officer couldn’t make a report or search the seen or people in the room till I could provide sieralnumber on gun I live about a hundred miles from Joplin so was unable to get the report of stolen fire arm made till next morning be forced to leave motel without my gun or any apologie or help getting it back so to some up this comment I’m am calling corporate Monday as well as my lawyer and will be going to peruse a lawsuit against the la quinta for the cost of my gun and cost of inconvenience caused by the operators of the motel their at fault for the loss and by working for la quinta make them at fault I will not rest until I am completely compensated have a nice day

Reply

Yamilca Torres December 1, 2015 at 6:41 pm

In Oct 2015 I started working as housekeeping. They put me to train with a woman who didn’t vacuum the rugs,didn’t clean the headboard and to top that out only had me clean the bathrooms because she didn’t like cleaning the tubs. Meanwhile all she did was do the beds. Be on the phone at all times and the housekeeping manager Juanita didn’t give a crap because she was best friends with that housekeeper that was training me. I wasn’t pleased at all because being a housekeeping is something I like but there preference with people there is too much. If you do housekeeping you suppose to clean tub,toilet seat,sink and u also suppose to sweep and mop the bathroom floor. You are also suppose to clean all headboards,dressers,make sure the sheets are not stained or wrinkle and always vacuum to prevent bedbugs and that something that is never done there. If it was me renting a room I would make sure everything was clean and spotless and smelling good. But most important people there are not friendly to customers that stay there. Until now nothing is done and I’m still looking for a job that really requires my skills. Yes I regret not working there cuz I know with me working there everything was gonna get better cuz I’m a dedicated person into making things right so people be happy.but people don’t appreciate the hardworking people.they only appreciate the lazy people that don’t really clean the way they suppose to clean.i really hope one day la Quinta in Lyell ave in rochester newyork would be a five star hotel but I doubt. It.me as a housekeeper would rate that hotel with only one star cuz it’s not worth it there. O and they never have sheets or towels extra.they only take them our when they having and inspection. It’s the only way. I really hope one day someone from the Coorporate will come without letting them know and surprised them. Also even though I didn’t like it there I still had offer to help out but the manager Juanita is only hiring her family member or friends.too much preference, too much egoism and two face withinn employers.

Reply

Kathy November 26, 2015 at 10:03 am

My husband and I recently stayed at LaQuinta in Sioux Falls, SD on 41st street. I don’t usually write reviews but our stay was wonderful. We were warmly greeted by the front desk clerk about 8:30 pm on 11/15/15. She asked if we had children or pets and I said yes a 13 yr old Black Lab but he will stay in the truck. She informed me that pets can stay in the room at no extra charge. What a nice surprise, after traveling for 15 hours it was nice to get our dog out of the truck to stretch and walk around a little in the room. We just got the room and the phone rang, it was the front desk clerk wondering how we liked the room. It was very spacious, the bathroom very clean and the bed comfortable. We only stayed 1 night but I liked the little frig, microwave and coffee maker in the room. (I think the front desk clerk was LuAnn but not positive — give her a pat on the back for a job well done as well as the night clerk who we met us at our door when leaving at 5 a.m. as she was delivering receipts to the rooms. We will definitely stay at LaQuina in Sioux Falls again in our travels. Thanks for a nice stay.

Reply

Sarah November 24, 2015 at 8:01 pm

I had stayed at the LaQuinta in Walker La for 3 days i will say the housekeeping staff is bad i walked by one room and found 2 employees laying on a bed then my room had dirty sheets towels and wash cloths. This hotel was my worst.

Reply

Evelyn November 8, 2015 at 3:41 pm

I made a reservation online and I followed up with a phone call to make sure that it was a double bed room and a non smoking room. I also asked if the air conditioning was operating properly as I had read 2 independent reviews where the a/c was not working…one review on 10/7/15 and one on 10/12/15. Jean, the clerk who I spoke to today at 3:25pm at the front desk chuckled and said “things break down and we fix them…we can’t help if people get angry”. I said to her thanks for the lesson but my question was if they are working now. Jean laughed and said “Well yes but if they break again we will fix them again”. So I am now looking for ANOTHER hotel to spend my 5 night $600 stay with and where the STAFF WONT BE SO SASSY!

Reply

Shari Clarke October 23, 2015 at 7:58 pm

I have been staying at the La Quinta Inns since 2004. At one time I was an Elite member. In the beginning the rooms were basically clean, breakfast supplies were adequate and the staff seemed to care. The past 3 years the Georgetown, TX property has gone steadily downhill and this year apparently has hit bottom. Had it not been or the location, I would not have stayed at this motel the past 2 times. I would not be able to justify staying at this property again. The room, bathroom and furniture were gross. We found a dirty sock in the closet which we can only assume belonged to a prior guest as it certainly didn’t belong to us. I still want to take a shower whenever I think of the place. I took plenty of pictures, as I have a feeling no one in the position to make changes has ever checked out the rooms. My next move is to report this to the health board. Anyone suffering from a lowered immune system would be at risk at this property. This is no joke and no exaggeration.

Reply

pearl betner October 13, 2015 at 8:09 pm

I’ll never deal with LA Quinta Inn. I cancel my reservation and was charged a no show fee 4 days I had to call in order to speak with the general manager never spoke to him he communicated in email. I explained my situation several times and even showed that I did not have a reservation now I’m being told it’s up to corporate if I received my refund really???? I know what that means. Pitiful customer service.

Reply

Judith Briggs October 4, 2015 at 5:36 pm

LaQuinta Harborside, Jupiter, FL

I am going to start off by saying that I have not seen such a filthy, disgusting room in my life. We checked into the hotel, which by the way, was in quite a nice area. It is next door to Fresh Market Village that has some lovely shops and restaurants. The front staff was very pleasant and accommodating. Prior to us checking in, she was checking in a homeless person who apparently had panhandled enough money to get a room for a shower and a bed. She/He had a shopping cart with her/his items in it and the money was change, dollar bills that were taken out of a plastic bag. while i am extremely sympathetic to the plight of street people and the fact that perhaps you are not allowed to deny a room to anyone, it was extremely disturbing. But we went ahead and paid for our rooms after ensuring we were no where near this person.

We went upstairs to the room and, after the shock of the filth, shabbiness, dreary room, we called another hotel, booked our rooms and went downstairs to check out and get our money back. Again, a very accommodating staff person (not sure how she keeps her confidence up) and we fled the hotel as fast as we could

my question to you is this: how can you even pretend that you are in the hospitality industry? how can you get up every morning and feel that you are giving the public a decent return on their money?

you should be ashamed of yourselves. time to literally take the wrecking ball to that place. never again will i stay in a la quinta mo/hotel. truly shameful.

Reply

Pauline Meehan September 23, 2015 at 5:17 pm

Being rewards members my husband and I always stay at LaQuinta Inns….this may change because of our experience at the LaQuinta Inn in Elmsford, NY. We arrived on Sunday, September 20th to this “nonsmoking” facility. We were given our keys to a room on the 3rd floor. When We got off the elevator we could smell a strong odor of smoke and when we entered our room it also reeked of cigarette smoke and the smoke detector was hanging off the wall. I went to the front desk and was greeted by a young man and when I told him about the cigarette smoking odor and questioned it being a nonsmoking facility he told me that what I was saying was alleged. I asked him if he thought I was lying and told him to go check the room and he said that was ok that he would change my room. We got another room on the 3rd floor on the opposite wing and it smelled clean enough but when I checked the beds/mattresses, which I always do at hotels, I noticed that the side of the mattress was stained with what appeared to be blood. This time my husband went to the front desk and the young man went and checked the room and saw that the matress was stained and said that he would change our room and give us a discount. This room was on the 1st floor and again I checked the matresses and they were stained also and the matress cover had a cigarette burn hole in it. This is when we decided that this LaQuinta was not for us! We packed up and went to competitor hotel in Tarrytown, NY and slept like a baby. I have never experienced a hotel as disgusting as I had in the LaQuinta in Elmsford and the front desk staff needs to be trained on how tomhandle issues of this kind. I did receive a voicemal from a man named Rich asking for me to call him back. I returned Rich’s call reaching the front desk…the call never got through to Rich. So here I am writing here hoping that someone from corporate will resolve the disgusting conditions at LaQuinta in in Elmsford.

Reply

Arlene September 21, 2015 at 12:06 am

On 9/18/2015 me and my husband booked a room at the paradise location in las vegas we were super excited because it was our Bday. Anyways Saturday evening we decided to go out to eat, but before we left we called for housekeeping just to get tissue because there was none in the room. When the housekeeper came we told her we didnt want service and that tissue was all we needed! We left for a few hrs and came back the DO NOT DISTURB sign was taken out of the key scanner and of course she went in. All of our things were ran through and my husbands medicine was stolen and a few other items. He was so furious! We called the front desk only for them to just brush us off as if this was something they took litely cause maybe it was on ongoing issue. It is so easy for your room to be ran through and of course the lady would have enough time being as though they have a shuttle bus to and from your location so they would know when and when not to go in your room! People please be aware this location is full of petty thieves! My husband is a diabetic and did not have his medicine on our 8 hr drive back home ! Ridiculous!

Reply

Emma Rodriguez September 16, 2015 at 2:46 am

On September 12 & 13 I stayed at LA Quinta South Park San Antonio, this is the worst hotel experience I had. I have stayed at many La Quinta but I’ve noticed that many have declined in maintenance and basic housekeeping within the last 5 years. I hope corporate does a better job on visits to their hotels especially to this location mentioned above. San Antonio was corporate headquarters location but you would not know that by some of the La Quinta there. South Park location has a major housekeeping problem, aside from basic cleanliness the sheet(s) all had holes from cigarette burns, bed skirts were caked this black ring from dirt and even had pet stain on one side. The restroom had to be cleaned prior to use, by me. The baseboards look like they have not been cleaned in months. Windows on the inside and outside have not been cleaned. This hotel has not updated the furniture or bedding since the 1990′s like most of the other La Quinta hotels, or maybe just this particular room (109). Only good thing I can say about this hotel is their location and free WiFi.

Reply

Bridget Muniak September 14, 2015 at 3:22 pm

I worked for La Quinta Inns & Suites Superstition Springs in Mesa, Az. The manager and executive housekeeper abuse, harassed and threatened me constantly. They don’t care if you are sick, Jennifer just wants her rooms cleaned. They will give you over 39 rooms to clean. They only give you a lunch break, no breaks. There’no sick time or holiday pay. The pay rate is so low that you can’t afford health insurance. The assistant to the executive housekeeper only speaks spanish. They don’t keep the sattelight rooms completely supplied for the housekeepers either. This hotel makes a lot of money. If they are paying a housekeeper under $10.00 an hour, the company and the manager is cheating and abusing the it employees!

Reply

Bridget Muniak September 14, 2015 at 3:24 pm

Worst place that I ever worked for.

Reply

Wendy Moore August 28, 2015 at 9:25 am

I’ve worked at property 1038 in Stevens point Wisconsin for six and a half years and now I’m sorry to say I have no choice but to quit after be told if I didn’t take the executive housekeeper job that she my hours will be cut, and they were I went from 58 hrs give or take and now I’m down to three days a week. When GM asked me how I was doing I told her that I was pissed cause I’m supposed to be full-time laundry and I have one whole week without any hours . the GM said I told you it was going to happen. So I’m no longer going to be able to work at a business that treats their long term employees like shit. Other laquintas might treat their employees very well but not the Stevens point property six and a half years of service and it means absolutely nothing to property 1038. Thanks for wasting my time laquinta!!

Reply

stephanie August 26, 2015 at 8:08 pm

I logged onto LaQuinta to obtain my points balance, I am a Silver member. My points were gone. I called and spoke with a representative I believe her name was Beyoncé. She told me my account was cancelled due to inactivity and my points were taken. I asked why I wasn’t notified and if my account was cancelled how could I still have online access. She did not offer an explanation. I then asked why I wasn’t notified I was in jeopardy of losing my points via email. She responded that an email is generated 90 days prior to cancellation. I stated I didn’t get an email. They maintained my address and continue to send emails about specials. Again, I asked how could my account be cancelled but my email remain active, again could not offer an explanation. I asked that my account be reinstated and my points returned. She said she could reinstate my account and after two stays my points would be returned. I asked for a supervisor and got no where with her, she repeated what Beyoncé told me. I told her I thought it was unfair and was going to contact headquarters, she said I am welcome to call headquarters, cancellation for non activity is LaQuinta policy. I still don’t get how my account was cancelled but I am able to log-in and get promotional emails. I was going to use the points I had for a last minute Labor Day Weekend with my daughter. Boo LaQuinta!!!!

Reply

Sandie August 26, 2015 at 2:05 pm

I recently stayed at the LaQuinta in Wayne, New Jersey. This is the second time I’ve stayed at this hotel and we were there for two nights. My cousin made the arrangements as he sends all his family/friends to this LaQuinta. I didn’t want to embarrass him so I did not mention it to him while we were there, but the room my husband and I were in was not clean. There was a piece of plastic on the floor when we arrived. I left it there to see if it would have been picked up by the housekeeper. It was not. The bathroom was filthy. There is a mat in the tub that I lifted to see under it – It looked like it hadn’t been cleaned ever! the light switch in the bathroom had dirt on it. The night stand had a mark on it from something that was left on it not by us, that if had been cleaned would not have been there. The housekeeper there obviously does not do her job. My son who had been there a few months early (again at the arrangement of my cousin who lives in the area) when I mentioned it to him, he said when he was there the bathroom wasn’t clean either. I know I should have brought it to the attention of the manager on duty, and I did not. However, the next time we visit New Jersey and my cousin wants to make the arrangements for us I will have to tell him to please look elsewhere.

Reply

Mr Sid Powell August 23, 2015 at 11:59 pm

Mr. Deron Houchins (GM),

We have enjoyed staying at La Quinta at many of the locations (Texas and Tennessee) and decided to become members. However, I do not share a good (worst) experience with you regarding our stay at the San Angelo location during 20 & 21 Aug 2015. The front desk personnel were observed upon our arrival lounging in the lobby (Amanda & Auditor Person) area with feet propped on the table and their uniforms were worn without regard as to representing the company with a positive image and professional manner. Additionally, the swimming pool was dirty with leaves and debris (we couldn’t go in), a pressure washer person dirtied up my truck (just washed) from the second floor and our room was not made or entered. I pointed to the pressure washer guy that I was upset and all he could do is point to the front office as if…go and complain. Towels were not exchanged and the coffee maker in the Continental Breakfast area needs adjustment to add more coffee (dual dispenser). We stayed in room 149 on the backside where an un-managed field housed an abundance of crickets that crawled into our room around gaps in the door’s weather-stripping whereby they proceeded to jump and crawl everywhere (one in my shoe the next morning) in the room.

On a good note, Jose was exceptional as he provided us towels when I went to the front office and also responded promptly to spray around the door for the cricket invasion. Amanda at the front desk stated the housekeepers were behind yet they never came during our entire 2-Day stay.

We became members because we like La Quinta and shall be visiting quite frequently as our daughter is attending Angelo State University for the next four years. Yet, you are right, there are a lot of alternative hotels to choose from and we just might. But, as a member for which I’m strongly considering canceling, we should be treated with better courtesy. I have recently read comments from others who have stayed at this location and many share the same sentiment as I/we have unveiled unto you. This place needs managerial oversight and I have read its a work in progress but its far from progression. A big disappointment and worst visit at any La Quinta we have ever stayed with our family. Good luck on improving this place because if a behavior happen’s once, okay that’s overlooked, yet 2-3 times of similar or even various occurrences denote trends and this becomes your customer service norm.

Mr. Sid Powell

Reply

CD August 21, 2015 at 2:15 am

On 7/18/2015 at approximately 3;00pm
I walked into La Quinta Inn & Suites at 1465 East Main St. Fredericksburg, TX 78624 and l and asked the lady at the front desk if they had any rooms available and she just said “no we’re sold out”. Funny she didn’t even look. Minutes earlier I went into other hotels seeking a room and this is the only one that gave me the feeling that I was discriminated against based on the color of my skin. As soon as I got in the car (within 30 seconds) I had my Caucasian girlfriend call and ask if there were rooms available. The same girl at the front desk answered and said “let me check…yes we have one room available for $199.00.” I can’t believe that happened to me. My girlfriend and I were so shocked that we didn’t even confront the girl about turning me away when there was clearly a room still available. There is no way a cancellation would’ve happened that fast within seconds.

Reply

Bob August 18, 2015 at 4:28 pm

Tried to get my Quinta card reinstated. No luck, guess I spend six days at Hampton or Marriott, since their people respond and they like the business

Reply

Barry brunskill August 17, 2015 at 10:12 pm

You need to close down he hotel in Midland on highway 20 business.

I hope you read the reviews that people write about their stays at your hotels, this was without question the filthiest hotel I’ve ever stayed in ever. I was appalled at the state of the bathroom, and the stains on the carpet looked like government tests that went wrong.

I’ll make it my mission to keep every one I know and all the business connections I have that do frequent business in Midland, that they never stay at this hotel ever, I’ll sleep under a rock before I use this trashy hole ever again.

You will be better served in you’re Irving Texas high and mighty office by pulling this derelict piece of history down.

Reply

Sandra wampler August 17, 2015 at 2:18 pm

La Quinta in Rock Springs WY is awful. Why would Fox News channel have no sound and all other channels have sound? Staffers seemed to know this and said I was the only one asking about it. What’s up Goldberg? Don’t ya like Fox News? You should you concentrate on improving that nasty hotel and let the people watch Fox in their rooms.

Reply

Leave a Comment

Want to make sure La Quinta sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: