Kohl’s Corporate Office

Kohl's Corporate Office Address

Kohl's Corporation
N56 W17000 Ridgewood Dr
Menomonee Falls, WI 53051

Contact Kohl's

Phone Number: (262) 703-7000
Fax Number: (262) 703-6143
Website: http://www.kohls.com
Email: Email Kohl's


CEO: Kevin Mansell
CFO: Wesley S Mcdonald
COO: John Worthington

Kohl's History

Kohl’s was originally founded as a supermarket in 1946 by Maxwell Kohl.  In 1962, he opened his first Kohl’s department store in Brookfield, Wisconsin.

In 1972, BATUS Inc. purchased a controlling share of Kohl’s.

In 1979, the Kohl family stopped managing the company.

In 1983, the grocery stores were sold to A&P.  All the stores were subsequently closed in 2003.

In 1986, a group of investors, which included upper management, purchased the chain.

In 1992, the company went public.  In 1997, the company entered the Mid-Atlantic markets and expansion continued throughout the 2000′s.

The company currently operates over 1,000 stores in 49 states (non in Hawaii).  The Kohl’s corporate office is located in Menomonee Falls, WI.

{ 176 comments… read them below or add one }

patrick fogarty August 29, 2015 at 1:33 am

I am handicapped and a few years ago the Woodvillage Oregon site let me know I was no longer welcome! They removed all electric chairs from the site. They replaced them with wheelchairs which they thought would be the same. They thought wrong! I have about 40% use of my left leg and 20% use of my left arm. In a wheel chair I go in circles. It seems like all other stores of any size can accommodate my needs but Kohl’s. It is sad to think you are not handicapped friendly! Near your store Fred Meyer, Home Depot, Safeway, Lowes, Kmart all have them what is up with your store?


wanda vonhaase August 23, 2015 at 12:42 pm

what the h . why can’t you use kohl’s cash or your 20% off coupon on the k-cup coffee . I thought that you could use it on any thing in the store. when I get my bill of about $100.00 pay off I will shred up my card and will never step foot In your store ever again . and this is not the first time your store has pissed me off . if you buy ANYTHING in the store and pay with a check you cannot get your money back . if you do not owe them any money they can not take it off your charge couse you don’t own anything . but since you pay with a check and you bring it back they wont give your money back they give you a gift card . what a crock of shit . I just wanted my money back .
thank you for your time


Byron Moran July 23, 2015 at 12:29 am

Kohl’s, my store till one manager don’t know how to keep Kohl’s brand dignity, I looking to buy some foam pillows for my new bed, on a day before there were on sale on the store, I buy 2 with great sale price 19.99 regular price 79.99 next day I want to buy 3 one for my lovely mother and two more for my bed, Kohls.com has the sale from 7/15 till 8/1 I talked to the manager after I check the price and noticed that has regular price scanned and explained that the item is on sale and that I purchase the same item day before and I have an advertisement were it has the price she told me that is Kohls.com and that store not match those prices and denied me the sale I have 9 years with Kohl’s and never experience so arrogant manager who sarcastic told me that her store not going to loose money given me their price I told her why she can sale to me an honor the price she directed me to buy them on line and wait to the arrival instead VERY DISSAPOINTNENT how a Manager name Karina in South Grand Prairie, TX store not honor the Brand Name of the Store and make sure customer satisfactions. I would like to hear from some one who really cares about excellence I always been loyal with Kohl’s and now I have this bad feeling and no give me wrong Kohl’s advertises an item the store has on back stage not on the sales floor they has great associates who help me to get them from the back and I purchase two on day earlier is the way who manages a store discriminates and careless about the BRAND NAME KHOL’S


Susan June 24, 2015 at 2:33 pm

Does Kohl’s not have maternity wear in their stores? In a recent weekly ad, they advertised sales for maternity tops and nursing bras – I went into a Chandler, Az location and was rudely told by a young snobby “salesgirl” that they “don’t have it” and it’s “online only.” We double checked the ad and didn’t see any fine print or any text stating Maternity-wear is not sold in stores….Once we thanked her and walked away, the girl said to another salesperson, “that lady is looking for maternity stuff….obviously we don’t have it.” Very disappointed with how we were treated and will not be going back.


Anthony Callender June 9, 2015 at 12:53 pm

First of all I am a veteran of the both the ARMY and the United States Marine, and for my first 13 years I was in the Marines serving this country in three seperate comflits and then I joined the New York army national guard and spent a year in Iraq, through out all of this my wife stayed by my side and supported me, up till this dat I have never seen her so stressed out and do not even want to do any thing, she have worked at Khols Fresh Meadows for over 6 years and never had one complaint about her job. For the pass couple of months since the new store mananger arived at the store she inform me that her and other employees have been getting harassed by the store mananger Mrs Shavonie Dwarka. My wife has been injured at this store and up till now her injury have not been taked care of. If this kind of harassment continues and no does any thing about it, I will have no choice but to take my complaint else where.


JULIE May 31, 2015 at 11:23 am

What I hate about the most with Kohl’s is they never have enough sizes in shoes or selection…I would have brought 10 pairs of shoes at the store or online in May but it does not matter if they have childrens or womens just never enough in the sizes. You pick out a cute pr than you can never get the size online as well. So than we have to go elsewhere to find shoes. I have talked to other customers in the stores when Im there in shoe dept…they say the same thing. Who ever does there buying can’t they figure out what sizes sell out faster and order more. Just because there not selling probably, isnt that consumers don’t want…because you don’t have enough of! they never have sizes or stock.


carol henderson May 26, 2015 at 8:15 pm

Dear CEO, my grandson just graduated HS and was online putting an application in for P.T. job in customer service. At the end of application I saw the look on his face and look at app. which stated ” sorry you are not the type of person that we are looking for” really. He graduated with a 3.2 or 3.5 from HS and is looking for a job before he goes to college to play soccer. Wow, was so upset that he didn’t answer questions up to your standard. He worked customer service at Dicks’ over Christmas Holiday and had no complaints. How do deny a person a job with them answering a few questions? I live in Warren, Oh area your store is in Niles, Oh. I am very disappointed with your corporation and their hiring practices. Thank You for listening. Carol Henderson


Patricia May 10, 2015 at 5:20 pm

I was shopping yesterday on store 0275 and I had very bad time with the supervisor on duty who does not had any identification with name tag she was rude and very unprofessional I got few items from clearance 70 and 80 percent off but when the cashier was ringing me the items was not coming up on clearance the supervisor told the cashier was wrong and she was not give me for the clearance price If it was mistake from people work in that location or people place change the tag is not my problem I was expecting a little respect and appolizage from that supervisor that it is not a good example for employes ..I never will shopping again in there.. I hope the ceos visit that location…


Marian March 25, 2015 at 10:45 pm

What is up with your Kohl’s cash???? So store say it expires and other say that they were told it does not. Please let your customers know. This is not right and I believe there should not be an expiration date on them. People can only shop and spend so much in a period of time. I know since I heard that they don’t except them after the expiration date that I have changed my shopping habits at Kohl’s.


JULIE May 31, 2015 at 11:14 am

your right …some stores take the expires Khol’s cash, than the next store they don’t why even has expired Khol’s cash .they should be happy where shopping there and will be back to shop, but to go shopping a week or 2 later with the khol’s cash just may be too soon for some of to go shopping again…


Sue February 27, 2015 at 6:18 pm

Interesting reading here about all the shipping and ordering issues. Certainly convinced me not to purchase any items to be shipped. I have also read some of the complaints of employees as well, which verifies what I have been saying about Kohl’s for years. Shame on you Kohl’s for taking away those benefits. Now you fall into my “Won’t shop there anymore” categories like Wallmart.
Most of your clothing is substandard. Your items are way overpriced, for example, in the decorating department. I just laugh at stuff that goes on sale. The sale price is what your beginning price should have been. Your Gloria Vanderbilt clothing is atrocious…but of course it is everywhere. I have bought that brand of clothing last year a few times. Each time the clothing shrunk and stretched. I bought a pair of these cargo pants last fall, and the pants length shrunk badly in the wash. While wearing them, they stretched so badly that they were literally falling off my rear. That was it for the Ms. Vanderbilt/ asian sweat shop produced apparel for me and Kohls… you sell a lot of that crap. Many of your other lines stretch out too. Thin and overpriced or poor quality. Your purses are overpriced too by the way. I guess I am a baby boomer that grew up in the 60′s and 70′s when made in China was the exception, not the norm and universally meant substandard and cheaply made. Now it universally means substandard and cheaply made…. Huh. I am boycotting the crummy clothes out there from now on. Americans…wake up. Quit buying crap to save a few bucks. We are just throwing away money on junk that doesn’t hold up. You are not saving money in the long run. I Write a letter or a complain to whoever, but the dollar talks. When you start shopping elsewhere is when a company starts to listen. But I digress.
The main reason for this email is to complain about Kohl’s horrible website. I have had problems on multiple occasions getting a user id and password setup over several years. I give it a rest, then I try again. Repeat. No luck. I cannot get it to work at all. I DO NOT have this problem with other credit card companies. I was told by one your employees in customer service at a store, that I am not the only one who complains about this. Well then, how about you fix the freaking problem KOHL’s. I cannot make payments online. Just can’t do it. I have to go to a store to do it or mail it in. And it is not because you have two different logins. I go to the card login for payments. Macy’s used have a goofy set up on their site too. They fixed it. Now my bank has updated their site so I can make payments through them. Whole brand spanking new cool website. Signed up with them already. It was a piece of cake. Your website is so atrocious that I give up. I am almost finished paying my card off and suffice it to say that I will not be using your card anymore.
Not only this, I tried to locate an email address through your corporate office, and I can’t find it. I mean its there in black and white, but when I click on it, it goes away. There is a message that pops up from somewhere in cyberspace to remind people to complain about corporations. What??? When I went to Kohl’s.com to send an email, it wants me to use my online user id and password….which I can’t get in the first place. I am baffled at the computer stupidity and lack of customer service. In this day and age? I have had multiple credit breaches with other credit cards that have been publicized recently and frankly, I doubt that your card and website security is adequate. Get a clue Kohls. From a former card user.


no name February 17, 2015 at 4:09 pm

I am writing this to say how disappointed I am with Kohls as an associate. On many levels, 1) the pay is no longer competitive and forget there raises 10 or 15 cent yearly raises no need to say more, as a result we cannot seem to keep associates especially floor associates, 2) the work load is extremely demanding, we allow people to take whatever and how much they want into the fitting rooms. More times then not there is 1 person, 2 people on a good day to keep up with misses, juniors and mens fitting rooms as well as the floor which leads to problem 3) we can’t keep up, and then we are finding used condoms, peed on clothes and floor and yes bowel movements. we are finding men pleasuring themselves with the t-shirts. These are very serious health issues that Kohls needs to take seriously. Maybe kohls corporate should come to there stores and work what they are expecting there associates to do for a month and see, it’s not working. as well as all of that there is plenty more that the associates do on the floor, trying to keep clearance sized and price pointed, of the floor or over the racks is an all day event. can’t even go into everything they expect from the floor associates, we are additional cashiers, we are expected to cover breaks. no problem the cashiers deserve there breaks also. 3) we give away the store with our kohls cash policies and even exchanges. which our customers are figuring out how to manipulate that policy for there advantage. and our return policies. My daughter said if she wanted to shop at a thrift store she would, that’s why she won’t shop there. and now you are taking away vacation and hours from your associates. No wonder associates come and go as fast as your customers.


No name too April 30, 2015 at 1:11 am

This sounds like my store too. :-/


Noname May 31, 2015 at 7:42 pm

I am a floor associate in the men’s dept and the other associate is 1,000% right! Men poop on clothes and roll it up and put back on the shelf, I’ve found condoms that have in fact been used! We have security video of men masturbating in front of the door in the fitting room so everyone can see. The women are just as disgusting! They leave blood. From there period on the clothes including removing there tampon and putting it in the clothes and back on the shelf! Kohls cash needs to be expired on the date it states! I’m sick of dealing with customers screaming spitting on me because it expired 6 months ago and just giving it to them so they can stop making a since. I’m treated like shit as well as cursed at and told “I did not ask for your fing opinion what I said is bend down and give me the ding size I asked you for and get the f away from me you stupid bi… And I’m supposed to smile and say hi after someone has just treated me so horribly! I don’t get paid enough money to even get a place to live so I sleep in my car and friends once in awhile. Kohls at one time took amazing care of us and now we loose health insurance, vacation, and they cut our hours which is why many of us do look for another job because we can’t live or even feed ourselves or children with the amount we get paid! Kohls is big on integrity! But its only integrity of those in corp! We are piss ones who built there company, we keep it going, we bust our ass daily, we clean there store, its all of the associates that keep customers coming back! You really think its because of the great sales and prices? Get a clue and start realizing that your loosing associates who are and have always been faithful to you! Why have you decided to no longer gave integrity for us???? I will never hear a reply from you. Oh your so called We are Listening meetings, we refer the name We Are NOT listening! Get a clue corp and send one of your valuable corp exec under cover to all of the stores for 2 wks, during truck as well as scratch offs. Oh and don’t complain when your the only person in the dept with one cashier when its scratch off and dollar off as well as fathers day. Let’s see how you feel when your on register plus fitting rooms with no help including customers getting pissed because no ones in the dept to help them. Will you be able to do all of these things at once??? And you can’t understand why cs score drops!! Hello!! Thanks for everyone who will read this and customers now you no what we go threw and how much kohls appreciates us.


mesquite tx June 10, 2015 at 9:59 am

I agree with you, and if we get sick they cut our hours. The open door policy is gone they lock us out, well i have had it with kohls i had to find other work, you would think that kohls would want to keep the hard working people, but this way they don’thave to give a raise in pay.


No Name June 17, 2015 at 1:30 pm

I agree 100% with all the above comments. At store our store in Ohio same problem, we bust our butts. No compliments, no pat on the backs to the hard workers, the slacker, they disappear, hide somewhere, complain, tell you oh I don’t do that, I can’t do that, got bad back, it’s like, then what are you here for? Manager comes around, there the slacker is bragging, then guess who get praised, oh they do nothing wrong. Get the great hours, in charge of fitting rooms, etc.
if anyone has health issues, or get really sick, bring in dr excuse, so what, get wrote up, threatened, to get fired, or told you need to make a decision about your job. REALLY? Thought when you get hired they treat you like family?
Then on top of that, you lose all your hours, go from 25 to 5-8 a week


No Name February 12, 2015 at 10:05 pm

I would like to say how disappointed I am in Kohl’s. I have worked there for over 7 years and just a few days ago I received a flyer in the mail that our Personnel Days and Vacation Days have been taken away! This is how you inform you dedicated employees of a change like this? You hire us with these benefits and then you just take them away after many years of service. Shame on you Kohl’s for becoming one of the greedy Corporations of America!


Brenda Felt February 11, 2015 at 10:58 am

I accessed my W2 in January to make sure I could locate it. Now that I am ready to print my W2 I do not have access to it. My ID and password are invalid even though I followed the “forgot my password/ID” instructions. I contacted HR Corporate for assistance. The nice employee provided me with a W2 phone number which is all automatic with no human contact choice. Now I have to make a trip on my off day to the store to interrupt a busy E3 for their assistance. Shame on you Kohls for not having a choice and availability to speak to an employee for assistance with W2 access.


Nasha February 10, 2015 at 9:06 am

This is the worst company to open up any type of credit with! The customer services employees are so full of shit! They don’t want to help you at all, they could care less about you trying to bring your account back to good standings after one missed payment. Please be advised that every month that your minimum payment is not payed but you still make a payment before the due date your still getting charged a late fee and the crap effects your credit as well. I truly hate this company and I regret ever opening an account with them! I say within the next 2yrs or less this company will be closing down some of their stores… Mark my word.


J.K. February 2, 2015 at 4:43 pm

Dear Kohls,
I HAVE HAD IT WITH YOU! I made a payment to my Kohls charge on November 23, 2014 of $200. This payment has yet to appear on my statement despite the fact that I have faxed the information from my bank showing that you had cashed the check. This has been going on long enough. I have contacted customer service daily and all they recommend is that I wait patiently while they work to rectify this. I will be resubmitting this fax every 30 minutes until this is fixed. I am done waiting. PLEASE APPLY THIS PAYMENT TO MY ACCOUNT!!!!!!!


d.j.lemke January 21, 2015 at 5:07 pm

I took the kohls survey in Dec. In the middle of the survey I was informed that I was a Winner and I had won a gift from Kohls.I was to choose from one of five gifts. So I pick one of those cigarettes to help you quit smoking for a friend to help them quit smoking. I only had to pay $3.96 shipping fee. they insisted that I had won it for taking the survey. I trusted them. All looked like it was from Kohls websitethat everyone does the surveys at.I received the Gift and gave it away.Less than a month later I’m being charged the $119.96 for the “Gift I Won”. I called Kohls and insisted to see the manager at the store that urged me to take the survey in the first place. I met with the manager and explained everything to her and she informed me that back in October they (kohls) had a computer hacking problem of companies doing this in the middle of the surveys and I should take my complaint to the BBB. Now If they knew about this problem in October why where they still having the cashiers pushing us customers to keep taking the survey in December knowing this was still being done on their survey page? She offered me $20. Kohls cash and said her hands where tied. I told her to keep her Kohls cash and informed her this wasn’t acceptable. I have written two complaints to Kohls only to be sent a case number. I have called and left my phone number and still have not had a call back. So this is my last recourse before I close all my kohls accounts.I have spent many, many thousands of dollars in the past couple years at kohls and this is how they treat their customers? Well they must not need my money so I will find a competitors chain to spend my money. And this is all because of their neglect. So beware of surveys especially from the store that trusted…So Mr.CEO if you read this how many people does it take for you to wake up and become responsible for your employees negligence? Or have you so comfortable and you have made enough money that you don’t really care. Yes and if You want to contact me this is my case number 150116–002777


Jonathan Slade January 16, 2015 at 5:48 pm

I’m extremely dissatisfied with my recent Kohls experiences. I received a gift from my sister this past Christmas from Kohls. It was too small so I attempted to return the item. My sister included a gift receipt but without the actual point of purchase receipt I could only get a store credit, which I unenthusiastically opted for. The gift receipt does not show the total price paid but the amount credited for the item seemed low so I contacted my sister to ask what she paid for the item. It was $4 dollars more than the return credit. I returned to customer service with a picture of the original receipt, the item number and total amount paid very clearly shown in the picture and the clerk told me that she must have gotten an “after point of sale discount”. At this point I had my sister send me a picture of her credit card statement with the transaction highlighted. It reconciled exactly with the amount on the receipt. The clerk refused to credit me the full amount stating that their computer was showing that my sister paid $4 dollars less than the amount shown on the credit card statement and that’s all they were able to refund.

I am livid. Kohls is clearly skimming off the top of gift returns to recoup money lost on those returns. Note that unless you reconcile the amount refunded with how much the original purchaser paid, you would have NO way of knowing the totals were not consistent. It’s only because the original purchaser was my sister and I felt comfortable asking her to give me this information that I was made aware of this discrepancy. In most circumstances this would not be the case.

I took my complaint up with corporate and they told me they have “no way of helping me”. If I had a Kohls card they could put the remaining $4 on it but since I didn’t there was nothing they could do. ARE YOU KIDDING ME!?! You have to have a card with the company to be justly recompensed?

It goes without saying that they’ve lost a customer here but I also have a mind to take this to the attorney general, better business bureau and local media whistleblowers. Kohls is stealing. Plain and simple. My advice to people returning gifts: check your gift return refunds against the original amount paid if you have access to that information. It could be a significantly different total. Then stop shopping at Kohls.


Darlene H. Landry January 15, 2015 at 8:21 am

I would like to see Kohl’s stores place motorized scooters in their stores. I would love to shop in the Findlay, Oh store but due to the size of the store I cannot walk on the floors to all the areas. There are many customers that you are losing my not having this available to them. I love the store but haven’t shopped there for some time . I think it would improve your sales greatly to supply these.
Thank You.


victoria January 14, 2015 at 12:44 pm

this is what im dealing with and Iam so upset TO KHOLES DEPARTMENT STORE
My name is Victoria Maese, I’m writing ur corporation regarding a serious matter that took place on November 28, 2014 at or around 9pm in ur san Jose blossom hill store location between Myself and ur Lost Prevention employee’s . Expressing to Ur store a brief description of my understanding of what took place that evening knowing that this can either resolve this matter in my favor are it can favor the court system in prosecution.
On November the 28th 2014 at around 730 pm I interred the kholes department store on blossom hill rd. to obtain a few sales items with the intent to also return with receipt a few other purchases I had made earlier in the week from ur Gilroy store. As I proceeded to shop threw ur store I several departments I came to realize that my purse with $463.76 and car keys and id were not with me I then began to get very nerves asking and pleading to ur employees to please help me find my purse. I was very upset after going to the customer service dept. and being looked at as if I had no reason to be of importance to them and was told that they could not help me I then took it upon myself to roam ur store asking several people including ur staff on the floor if they say my purse and at that time I went to jewelry depart and was assisted by a lady whom told me I looked a little clammy and might need to go and have a set (mind you I’m liven with a severe head trauma that causes black outs and anxiety disorder with seizures ref doc) as I began to feel faint I then held on to my cart to think as I went to the girls location in store I discovered my purse and at that time had been past exhaust I then went to the customer service department to proceed with my return although at this time I was very limb and possible haven an anxiety attack I then went to the front of the store where I saw the lady from the jewelry deep and informed her of finding my purse as I went to purchase my few other items I began to see very blurry and needed air and to my knowledge went for the door not being able to stand I remember hitting the handicap switch on the door for air and from there have very little knowledge till I was approached by the san Jose police dept. reg ur store accusing me of leaving ur store without paying for my items I tried to explain as they harassed and threatened me even well paramedic were informing them of my sever medical needs . I handed them my money to pay for my items and they refused to do so I then was transported to the Good Samaritan hospital where I was given several medications and have been fallowing up with my neurologist in regards to this incident. During this time Ur lost prevention team recovered several items and with those items were items I entered Ur store with havening the receipt attention copies with this in which I would very much hope to be returned to my possession being that they belong to me. So with this I’d like to say. Thank you
Also at this time I wish to be able to truly express my deepest apologies with the assurance that I am also willing to deal with this situation and any other matters in this case in the best manner possible.


Lynn January 13, 2015 at 9:57 am

I am disappointed with the quality of the current Everyday Tee that Kohl’s sells. The ones made in China are of better quality than the ones made in Vietnam. The China tees hold their shape far better than the tees made in Vietnam. These tees are a staple of my wardrobe but I refuse to by the tees Kohl’s currently sells. Please Kohl’s, do not give up having a better quality item just to have something on your shelves at a lower price. I am willing to pay a little extra for something I really like!


Dawn Hanson January 8, 2015 at 1:56 pm

I purchased a food processor from the store and it was chipped on the lip of the lid making it unusable. I was informed it was the last one in stock and so I wished to purchase a replacement top for it. I was informed by Kohls that replacement parts are not available for this item. It is an exclusive brand made only for Kohls yet you can not buy a replacement part. This sounds like it was made in China as a disposable appliance and not even worth making replacement parts available to customers. I am disappointed in the fact that I had to make 3 separate phone calls and wait on line far too long to be told in the end I have to return it to the store and there is nothing they can do. Frustrating when customers are treated with such little regard for our time. I will return it and purchase somewhere where service is much better.


Irritated customer January 6, 2015 at 11:56 am

I have placed almost $800 in orders from Kohls.com in the last 30 days and in the 2 shipments that I got, each was missing an item. It clearly states on the order, the packing slip and the website that the item has shipped and should be in the box but it is not. Kohl’s is seriously lacking in order checking and quality control. I have emailed their customer service department in hopes of resolving this. They need to hire some competent people that can double check orders before they are boxed up and shipped.


lauren spear January 24, 2015 at 5:42 pm

I have had a similar problem. Two months ago I ordered boots for the after black friday sales and they lost my order so I have been trying to get my refund for the last two months and have been told about ten times that the refund “has been exhibited” or they “sent a request higher up” to speed up the process… TWO months…. it has just been ridiculous and I am just not sure what else to do at this point…


No Name is Needed December 31, 2014 at 11:46 pm

Seems to be an ongoing problem with Kohl’s and UPS, as blatantly obvious by the posts here.

I am in the same boat, I ordered my item from Kohl’s online store Christmas Day. I understand that is a holiday and nothing ships, no problem. Fully expecting it to be shipped with 1 or 2 days, my item sat in ‘in fulfillment’ mode until 12/28. I finally contacted online customer service to see what the problem is, and why my item has not shipped yet, and when will it ship. I received a response from an agent telling my they would issue a refund for the item, and if the refund does not show in 7 days to contact them again. I was shocked, I did not ask for a refund I asked for a update on when it will be shipped. I responded and blatantly informed the agent I did not ask for a refund. Then I had to call up their # and make sure this totally lost agent didn’t cancel my order, thus delaying it even longer. After all that, finally that night it updated, and showed some information on the shipment tracking. It was 11pm when that happened, and about 2-3 hours after I had called their customer service, so I guess someone finally did their job and made something happen. The next morning 12/29 it showed another update at 6 AM. Fast forward 36+ hours and no updates on the tracking. Spoke with UPS live chat, another waste of time. Called UPS customer service, more of a waste of time because getting a LIVE person on their automated system is like pulling teeth with dental floss. At this point I’ve had enough, I go down to the store to see if the manager can do anything.
I was told by this ‘manager’ that kohl’s.com is not them, and they have no control or insight to anything with them. I said, well they have the same name, and I bet the money goes to the same corporate greed mongers. The she says “Oh well it’s a different department”, so I guess Kohl’s doesn’t know what one end of the store is doing or has from the opposite side of the store, because they ARE DIFFERENT DEPARTMENTS INSIDE TOO! All while the 2 so professional customer service agents behind the counter are laughing about this. I would not be surprised if my package never arrives and hold no hope for it to arrive anymore. If it does, it will be immediately returned to the store. Also all the Christmas stuff I bought this year at Kohl’s, like I do EVERY YEAR and MONTH, will be going back to their horrible store. I will never shop at Kohl’s again, and would advise all others to do the same.

Kohl’s has signs in their stores “complete customer satisfaction is our goal” which is a total lie. It should read “complete customer aggravation is our goal”.

Good job Kohl’s, you are rapidly joining the ranks of another HUGE and HATED store with a smiley face logo.


Kristen Summers December 30, 2014 at 3:00 pm

I am at my absolute limit. I received a gift for Christmas from my mother. it was purchased from Kohl’s.com. She had sent my a down blanket. When I received the blanket I never opened it until Christmas day. When I finally opened it the blanket had been jammed into it plastic protective covering. I looked as if someone had returned it to the store, then they turned around and resold it. When we unzipped the protective covering and held the blanket up, it was covered in BLOOD. Not just a little spot 7 or 8 spots of BLOOD some the size of your fist. I have called customer service numerous times with a different answer from ever rep. I understand that mistakes can be made but I expect when a mistake of this magnitude and absolute filth has been made a cooperation to take full responsibility and not put the customer out. I have not received satisfactory help. I WILL NEVER order from Kohls. There is no telling what diseases the person who bleed on the blanket may carry. I will be contacting ever agency I possibly can regarding this issue. Including BBB and possibly the CDC. Diseases are carried through blood and spread from neglect. A large cooperation should not have such mistakes.


Beverly Parrott December 28, 2014 at 9:01 pm

This has been going on since Dec 14. Online i ordered 1ct t.w. black diamond earrings. It said 99.00 . I know that since diamonds that are colored arent the best grade but I wanted them cause its better than no black diamonds. When I recieved them they if at all were barely 1/4 ct each which puts them at or near 1/2 ct t.w. I cant get a soul to understand what im talking about is it the vendors fault or kohls fault on the description . No one wants to read the many threads or messages on this its you can return them. Well that wouldnt help me if I want a true 1 ct t.w. black diamonds . No one could see the ads anymore because they didnt have anymore or I could purchase for a higher amount 1ct t.w. black diamonds. Really I gave the numbers on earringsbut that didnt give aanyone a clue to call vendor much less check and see although one girl did see the ad and said thats what it said . Yep I know but this is after 10 or so emails. I ask for a supervisor didnt get one I wrote again and instead of girl reading the threads to see what the actual problem is she said she would get a prepaid ups to pick up no if I exchange whats telling me I wont get same thing . No one will call vendor read whats actually going on now its dec 28 and im waiting cause the girl said she would get back with me. So here I sit what I would like corporate to do is fix the damn problem . Our I can come out of retirement and run you company for you because your customer service department doesnt know theyre ass from a hole in the wall. Im apologizing for the word damn and the description of your customer service team but at this point im past nice I just hope in your top management that they can truly handle this one. Either your vendor is pulling a fast one and the ordinary people do not know what a 1ct t.w. should look like or it was a description problem with kohls ad that is not my concern but what I want is what I ordered whick was 1ct t.w black diamond post earrings. What I got was if at all a min of 1/2 t.w. please im expecting a responsive inquiry and a personal response to me. Thank you for your time


Robin December 27, 2014 at 7:48 pm

Im not sure who I need to address this to, But. I have to contact and hope that someone higher up in the company gets the message. First, I would like to Thank you for your Christmas commercial with the dad and the son going to the reindeer farm. It was absolutley precious! My 3 year old grandson loved it as well. such a wonderful way to advertise your stores. 2nd I would like to know why in the world did you make it where we could not use our coupons after they expire? I mean really???? I always shop t Kolh’s great dels especially on little boy clothes that i am always having to buy.living on a set monthly income is hard and those coupons surely came in handly. anyway. again THANK YOU for such a great commercial and for keeping it clean. Happy New Year!!


Ann December 24, 2014 at 11:20 pm

I placed an order online on Dec 8, 2014. It was shipped UPS and stopped moving, according to the UPS site, on Dec 10th. On Dec 15th, I started a complaint trail at both UPS and Kohl’s. It is now Dec 24th and I still do not have my item. Both 2 days ago and today, when I spoke with Kohl’s customer service, they assured me that UPS was delivering it today. In fact, the guy (foreign-sounding) today gave me an email address to contact if we didn’t get it. The email address is bad. I am hoping that they will make good on this order, but there is now no way to have the gift in time for Christmas. Their customer service people are not in the loop at ALL with reality.


S. Small December 21, 2014 at 3:42 pm

My order was placed the day after Thanksgiving. I received an email with the subject line, “your full order has shipped”. After one package arrived, I was concerned about the other package to complete my order as they were Christmas presents. I called. Was told to give the delivery the full 7-10 days to deliver and call back on Dec. 10. Called back on Dec. 12 only to be told these items never shipped. They were not available. This is UNACCEPTABLE that I was not sent an e-mail notification of this error on the part of KOHL’s within 48 hours of the placement of the order. Then my FIRST phone call around Dec. 7, KOHL’S should have notified me then these items were not being shipped because they did not exist. Finally, the “canned”, scripted responses given to me on my phone calls (yes, that’s PLURAL) were annoying. I have let everyone I know of my disgust with your customer service.


D. McDonald December 21, 2014 at 2:14 pm

I am appalled by the lack thereof that Kohl’s never ever responded to my complaint of racial indifference’s and unprofessional behaviors of their employees. I visited the store of Dec. 2, 2014 and at the check I did not like the attitude of the manager let alone the cashier. The cashier was native to another country. She threw my receipt on the counter instead of either handing it to me placing it inside the bag. I felt she treated me like a had an case of “Ebola” or the “Black Plague”. I looked back at her and asked her what’s her problem, as if she struggles with comprehension. I called twice to complain. I can’t even get a phone call in return to follow up on the level of service I received from the Corporate level. I also have a credit card with Kohl’s, but after this I will cut it up and never shop there again. I guess they don’t take complaints very well. I will not spend my money, kiss their behind and get disrespected. But had I retaliated to the ignorance, they would have hurried up and call law enforcement. All in all the best strategies for me to handle ignorance is to not even patronize them, nor go into any of their stores.


Anita Giesler December 16, 2014 at 2:15 pm

apparently no one at Kohls cares I made several 100 dollars worth of on line purchases
on and around 11-11-14 one of the package never arrived.. I called 11-23-14 only to be told 2 different stories, one was the package was delivered by ups, the other that the package was damaged before it left the warehouse.. I have had nothing but a run around..
still today 12-15-14.. I am totally bummed on how I have been treated…
no day I am told I am calling the wrong dept… what joke


Kandy December 15, 2014 at 2:13 pm

Dear Kohls Corporate Team:

I was truly disappointed today to find my $60.00 in Kohl’s cash had expired, Since it has always been past practice to honor Kohls cash well beyond the expiration date printed on my receipt. I would be nice if you could send reminders to use my Khol’s cash in the same method you use to send me reminders of your coupons and sale ads. I would also recommend changing the name from Kohls cash to Kohls coupon. Cash never expires. I have been a long time customer, but today’s experience will likely change that.


Kandy December 17, 2014 at 6:34 am

Imagine that, I’ve received three e-mails from Kohls in 24 hrs. None however are in response to this customer experience.


JC December 14, 2014 at 8:40 am

I order gifts Dec 2 ; Kohls did not get package to Fed Ex until Dec 7th. It is still with Fed Ex as of Dec 14th. Fed Exp said Kohls requested them to deliver the package to USPS for them to deliver it, maybe by Dec 18th. Kohls is using 2 shippers probably to save money. This package contains Christmas gifts that I need to deliver Dec 15th… but now I cannot. 16 days is too long to wait; I should have been told of the delay!!! No more online ordering with Kohls since they are using the slowest delivery system ever!!!


Mary Cardwell December 17, 2014 at 11:16 am

I order gifts Dec 2 ; Kohls did not get package to Fed Ex until Dec 7th. It is still with Fed Ex as of Dec 14th. Fed Exp said Kohls requested them to deliver the package to USPS for them to deliver it, maybe by Dec 18th. Kohls is using 2 shippers probably to save money. This package contains Christmas gifts that I need to deliver Dec 15th… but now I cannot. 16 days is too long to wait; I should have been told of the delay!!! No more online ordering with Kohls since they are using the slowest delivery system ever!!!



Tracy Hostetter December 13, 2014 at 1:34 pm

I placed an order on line in the morning. I came back around 10pm and noted the items still in my shopping cart. I then placed the order again, figuring it did not go through or it would certainly not be in my shopping cart. However, after I did, I noticed an email from the first order. Once I realized because of a glitch in the kohl’s computer system, I placed a duplicate order, I went to your web site. it directed me to call to cancel the order. I called, and was on hold for 35 minutes. At which point the music stopped. I held on another 15 minutes. Still no response, so I called again. I held on again another 20 minutes, without a response. It was at this point, midnight and I had to go to work the next day. I then sent an email. The email was not responded to for 2 days, at which time they said the order already shipped. I explained I thought Kohl’s was responsible for the problem since there was a glitch in their system that did not remove the items from the shopping cart, as it should. They did not answer their phone when I called, leaving me on hold and then disconnecting me, and then to add insult to injury not responding to my email for 2 days. I explained the main reason I shop at Kohl’s is their history of excellent customer service. I asked for a return label. I received a response back, from customer service stating I do not have to return the items and I will get a refund on my credit card within 7 days. I was told I could donate the items. I offered to a friend that is raising 7 children on his own and really needed assistance. Today I got an email stating I had to return the item. I had not written them in between so I thought it was odd that I suddenly got an email. I replied back to the original email, and they now say basically too bad take it to the Kohl’s store. I don’t go to stores. That is the whole reason I shop on line. I have gone round and round about this and spent probably 3 hours total on this order. I called to your corporate office today and of course you are only opened during normal business hours, when your customers are working. I tried to call to the web site number, and requested to speak to a supervisor. I was put on hold for 20 minutes and disconnected. Needless to say, there needs to be a quick an mutually agreeable resolution to this problem, or this will be my last purchase at Kohl’s.


teressa mcguire December 10, 2014 at 6:58 pm

I am seriously disappointed in the product. over 200 dollars worth of sweaters that shrunk first wash in the length. It is sad that a company puts such shoddy apparel out for purchase. I am not rich by no means so I buy items that can be worn to work as well as other places. I am done, I will no longer shop at Kohls – a company that does not stand behind their product is very sad – no maybe your no the manufacturer but it’s still your product as you promote it as Kohls worthy. Worthy of what selling crap I am so aggravated !!!!!


kathy grippaldi December 9, 2014 at 10:37 pm

I placed two orders, the first one was to go too my granddaughter for Christmas, she lives in California, It was delivered tomy house in Las Vegas, then I order it again and again it was delivered to my house. I have called three times one this, the first time on hold for 25 minutes, then disconnected. The second time I was told that they could reroute the second one and if they could it would be cancelled. That didn’t work, I spoke to a supervisor and he told me that he talked to his contact at Federal Express and it would be delivered to California,. If you have children or grand children and they find something that they want and you promise that you will get it for them, It’s hard thing to tell them it’s not coming. If I could drive it there I would but I’m a senior citizen and do not drive. Can someone please help me with them, I have e-mailed customer service and they haven’t gotten back to me in four days. Very disappoint in the service, I wouldn’t something like this from Kohls.


Michael Jablonski December 5, 2014 at 5:24 pm

As someone who served as vice president for communications for a major corporation I recognize that my annoyance over not being able to receive an itemized statement of charges each month without going to your website will go nowhere. Nevertheless I will follow up with a letter to Kohl’s CEO kevin Mansell. I spoke with a second level manager who told me that my inability to receive an itemized bill is saving some 3,000 jobs a month. When I asked how that number was determined she continued to repeat her statement about “going green” to save jobs. I wonder how all other major retailers have not discovered this cost savings miracle? I realize that I can go on your web site to see what my wife purchased but I don’t feel I should have to. At all my previous jobs the motto was that the customer was the company’s number one priority. With that being the mission we saved many more than 3,000 jobs over whatever period you claim. I guess my sole recourse will be to encourage my wife to do as little shopping at Kohl’s as possible.

Finally I will wager that many of Kohl’s customers don’t have access to the internet to check their bills if they wished to do so. Perhaps many of the negative comments I read on your corporate website would not exist if you truly were saving 3,000 jobs per month.


Starr December 13, 2014 at 3:47 pm

So they tell you that you can’t get a statement cuz they’re “going green”, and then they spent 40 cents, plus the cost of an envelope, sheet of paper, and a plastic “merchandise credit” g/c, for a credit of 34 CENTS!! YEP!! What a waste of postage, and paper!! Why didn’t they just credit my account for the full amount (for something I ordered, and they didn’t send it to me). They gave me a partial credit on my account ($3.44) and sent me this useless 34 CENT plastic merchandise credit g/c. Stupid or what???


Patricia Issa December 4, 2014 at 9:26 pm

AS I speak, I am and have been on hold for almost 1 hour trying to get through to Kohls Customer Service in US. I have been transferred to off shore customer service over 3 times and still have not gotten my issues taken care of. I received my kohls bill and have been billed for 3 items which I never received & billed for$10 shipping which I should not have been.
Order# 836832175
Issue # 141204-067467
items not received: 94637312, 94325480, 93675622
I am due a credit of $$44.47 which needs to be deducted from my current statement. As a loyal customer I truly feel you should be able to call customer service and get through to a reliable rep who can correct the issues in a timely manner. I would like someone to contact me, as I refuse to pay for items I never received. I love shopping at kohls but dealing with off shore is a nightmare.


Starr December 13, 2014 at 3:52 pm

I think customer service is hitting the eggnog a little early! I’ve had problems with them lately too! Try contacting them through their website. Or call the CEO’s office, if you can’t get what you are due. You get results when you go to the top! Good luck!


Pat Amundson December 3, 2014 at 12:47 pm

I’m getting nothing but the run-around with an order that somehow got lost. I’ve been waiting for almost a month to receive a refund for this order, and now I’ve been told I have to wait another 7 days, then I have to re-order my items (which most are not available anymore), so then I have to find items close to what I wanted.

I’ve tried calling corporate headquarters and all I get is the run-around also. Just left on hold forever.

Lost a customer here people, and I will make sure to put it on social media that Kohl’s is a place to avoid at all costs. I will never shop there again.


Danna Lomax November 30, 2014 at 2:59 pm

Dear Kohls and Marc Anthony,

¡En nuestra clase tenemos el orgullo boricua! Celebramos la diversidad hispana, el bilingüismo, y la justicia social. We celebrate language, art, culture, and diversity, and we are proud to announce that we are planning to take our entire bilingual 7th grade class to Puerto Rico in March 2015. We are going to taste tostones, hike el Yunque, swim in la Parguera, and visit la IUPI (University of Puerto Rico). We will learn about the Taino, dance salsa, engage in service learning at a boys’ foster home, and investigate sustainable farming practices on an organic coffee farm. We will soak in la marcha y vida de la Isla del Encanto.

Our students are 7th graders in a two-way immersion (Spanish/English) program in a public middle school in Ventura, California. Our school is a Title I school, which means that the majority of our students are socio-economically disadvantaged and live at or below the poverty line. Many school trips such as this one are only available for students who can pay. We want to make Puerto Rico accessible for all of our students…all of them. We want all of them to experience the beauty of Luquillo, the history of Old San Juan and especially the heart of the people. Will you help make this amazing opportunity possible?

Our fundraising efforts have been somewhat successful, but we still need approximately $15,000. We are hoping that, Kohls and Marc Anthony, might be able to support our efforts. Please let us know how we could support your outreach and marketing. Thinking beyond our immediate needs, the boy’s foster home in Ponce would be thrilled to receive clothes from the Marc Anthony collection. Together, we can make a difference in the lives of many children as we work to support a bilingual/biliterate community that fosters cultural sensitivity and global awareness and brings people together in a spirit of mutual respect and understanding.

Thank you in advance for considering our request for sponsorship.

Con muchísimo cariño,

Danna Lomax
Bilingual Teacher
Anacapa Middle School
* S. Mills Road
Ventura, CA 93003
(805)289-**** x210*


S fender November 28, 2014 at 8:15 pm

my daughter works for Kohls in oregon, she has had a medical issue recently & was ordered off work by her Dr. When informing her supervisor she was told that they do not except Dr’s notes per corporate policy, I’ve never heard of such a thing. I have been a working woman most of my life & this is a first. Please someone from corporate tell me this isn’t true. If it is you’d better be changing your slogan. Kohls cares?? Really?? I’d like an answer on this, are You a good retailer or a sweat shop?


Maureen hogle November 27, 2014 at 6:55 pm

Very annoying that the items advertised 32 inch tv in fact you had stand in line before store opened. Bad way to do business


Leave a Comment

Want to make sure Kohl's sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: