Kohl’s Corporate Office

Kohl's Corporate Office Address

Kohl's Corporation
N56 W17000 Ridgewood Dr
Menomonee Falls, WI 53051

Contact Kohl's

Phone Number: (262) 703-7000
Fax Number: (262) 703-6143
Website: http://www.kohls.com
Email: Email Kohl's

Executives

CEO: Kevin Mansell
CFO: Wesley S Mcdonald
COO: John Worthington

Kohl's History

Kohl’s was originally founded as a supermarket in 1946 by Maxwell Kohl.  In 1962, he opened his first Kohl’s department store in Brookfield, Wisconsin.

In 1972, BATUS Inc. purchased a controlling share of Kohl’s.

In 1979, the Kohl family stopped managing the company.

In 1983, the grocery stores were sold to A&P.  All the stores were subsequently closed in 2003.

In 1986, a group of investors, which included upper management, purchased the chain.

In 1992, the company went public.  In 1997, the company entered the Mid-Atlantic markets and expansion continued throughout the 2000’s.

The company currently operates over 1,000 stores in 49 states (non in Hawaii).  The Kohl’s corporate office is located in Menomonee Falls, WI.

{ 20 comments… read them below or add one }

Georgia April 26, 2016 at 6:32 am

I am an employee at the jackson, tn store I use to love working at kohls til I got put in jewelry department I’ve asked several times to get back on the floor jewelry department is to closed in for me we can’t get very far from the department without getting into trouble I dont like to be confident to just one area I was told if I went back to the floor my hours would get cut I get 24 to 26 hrs now can’t afford to get them cut and since I got put in jewelry they seem to forget my breaks or lunch I ask many times for my breaks but no one responds I go in at 3 pm I’ve asked for a break and 4 hours later then they might send someone over to give me a break and it’s happend several times they forget about my lunch break then I get into trouble for not taking a lunch break but I can’t just leave the department unattended the E3’s don’t want to respond to me when I ask for a break after being there 4 hrs one day I was scheduled 8:30 am til 3 pm I asked several times for a break it was after 12 noon by they time they sent someone over for me to take a break I mentioned several times I’m suppose to get a lunch by 2:30 pm still no lunch and I left at 3pm not getting my breaks or lunches when I’m suppose to is not my only complaint I have a problem with the LP guy he’s had an attitude with me every since I started there a year and a half ago the way he talks to me is very disrespectful I’ve told management a couple of times about the way he speaks to me and nothing happens I’ve always been respectful towards the LP guy and he talks to me like I’m a dog face to face he won’t speak a word to me but he gets on the walkie and is very disrespectful all the other employees can hear how he talks to me if he has a problem with me he needs to come talk to me face to face where the other employees can’t hear but not he does it over the walkie. Thank you for your time

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Lois Lanser April 22, 2016 at 7:22 pm

I am an Identity Theft victim and have taken hours to cancel charge cards, contact important departments for fraud protection and have tried working with Kohls to replace my charge card. Kohls has a policy of NOT issuing new cards, only putting a Fraud Alert Protection on the account. Today I went to shop at Kohls and went to the clerk and she needed to call the fraud department to release the card. The fraud department is suppose to ask ME for my secret password – NEVER HAPPENED, only asked for my name. REALLY, I could be anyone! Next I had to call the Fraud Department up a second time after the transaction and re issue the LOCK on my card. I surely cannot be the first to have identity theft and Kohls does an awful job helping the victim. Why doesn’t Kohls STOP using social security numbers at the check out and that would help ME. I am ready to cut the card into tiny pieces. I talked to two indivduals who did not understand how difficult this process is. Please help, or you have one last shopper!

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Judy April 16, 2016 at 4:59 pm

I purchased an e-gift card to email to a co-worker. I accidently had an extra letter in the email address and so my co-worker did not get the e-gift card. I called up the customer service to see if the email address could be corrected and if not, void the card. I was told that they could do neither. The bottom line is, the gift card is out in cyber space and I am out of some money. I will be sending a letter to the CEO of Kohls to express my frustration. I will also avoid shopping at Kohls!

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Customer April 1, 2016 at 8:32 am

One of the managers at the store in Cheyenne is pathetic she is one awful person she was rude to her coworker who was very pleasing and checking customers out.

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Amanda White March 28, 2016 at 9:50 pm

I recently ordered a pair of shoes, checked out, and was informed by email two days later the item was sold out! I also did not see one of my discounts applied on the new email that had the revisions. The customer service rep kept informing my I was wrong. I asked to speak with the supervisor. He just in so many words told me i just had to deal- nothing he could do. I took his name and office number if anyone cares to know who is performing very poor customer service. You have lost as Kohls customer of many years due to this treatment when all it would have taken is some kind of small compromise to right your wrong, and yes- I feel very strongly that taking orders you can not fill is extremely poor customer. I have never had such a bad experience with a store and you have lost a very devoted customer.

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Unacceptable March 11, 2016 at 12:14 pm

Kohl’s promotes a work place that is conducive to office affairs. Their married men and women can’t seem to keep their hands off of each other. Family first, right? Oh, if you’re reading this and you’re married to a lawyer. Quit your job, admit your adultery and kill yourself for all I care. Cheaters are trash…. but not to Kohls.

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eye so dislike this store and the employees are something else March 1, 2016 at 11:11 am

PATHETIC FROM THE TOP OF THE CORPORATION TO THE DIRT FLOOR WHERE IT SITS.

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Linda February 27, 2016 at 5:45 am

I w I am going to post the same post I sent to their customer service. I doubt it did any good. But after 20 years, I along with many of you will pay this bill off and be done. I only wish those names listed on the corporate would read and maybe they would do something about all this.
I can’t believe that I got this message after everything that has happened from ordering one dress. We have shopped with Kohl’s for over twenty years and never once had such a disappointing experience. My husband asks me today if maybe we should pay off the balance and start shopping somewhere else. I feel like this was the biggest circus of all time. No matter whom I talked with, it basically came out that everyone lied, or misled me.
On February 19th the first order in this circus was ordered, the order number ( 4683852895) with the regular email verifying that. However within ten minutes of placing the order I called customer service and ask if I could change that and have the order delivered to Kohl’s store in Boston, MA. I needed the dress by Friday the 26th and was just wanting to make sure it got here before then. The lady I talked with could not speak English very well and I had to keep repeating myself while trying to explain. I ask if I could speak to another representative and she ask if she could put me on hold for a minute. She came back on and said there was no place, not one store that the dress could be delivered to in Boston. By than a good 30 minutes had transpired, and she said, “You have only about an hour to cancel your order if you need to cancel. Yes it was so frustrating just to get her to understand me. I repeated over and over I did not want to cancel my order, but I thought it would be faster to pick it up in the store, and that was the only reason I called. I gave her three or four different zip codes for areas in Boston, and she kept saying the dress could not be delivered anywhere in Boston. Twice she repeated zip codes in Arkansas, but it took me a few minutes to catch on because her English was so broken up. Finally I said to her again I was not in Arkansas that I was in Boston, and that is where the dress was to be delivered. I explained to her that neither my husband nor I were in Arkansas and in fact our mail was stopped until we arrived home as we both are going to be gone over a month. So thinking that she kept giving me Arkansas Zip codes I ask her to read to me where the dress was being shipped to. She said Boston, but I repeated to her three times the address that I was at and ask her to repeat it back to me twice. I explained that again the only reason I was calling was to maybe get the dress a little quicker by picking it up at the store than having it shipped to me. I literally wanted to pull my hair out as she again asked me if I just wanted to cancel the order. I finally just slowly ask her and not in a mocking way, if she could just read to me the address one more time so that we were on the same page and she knew that it was to come to me in Boston. She did repeat this address in Boston back to me finally, and I ask her again, to repeat to me where she had this dress coming to, and she again said Boston. Although I was frustrated I felt like she finally understood and I wished her good evening.
I waited two days and went online to check the progress, as this dress was one my granddaughter picked out herself for her father, daughter dance, and I needed it by Feb 26th. I did a tracking find and saw she had sent it to Arkansas. I thought I would have a stroke, and immediately called customer service and talked with a young man named Raul, who was so very kind. He looked over the notes and saw that the dress had not made it to our house yet in Heber Springs and was in fact still in Little Rock, and said he would cancel that one, and reorder again. So he ordered it again and I received an email verifying that with a new order number (4841002045). I can send you an email of each of these if you would like. The email had the correct mailing address and where it said price it said free. I asked Raul why it was free; as I did not want it free I just wanted the dress here in time for the dance. He assured me all was fine and that the dress would be here on Wednesday the 22nd. When I went online the next day just to be sure as so much had already gone wrong, I see an email from kohl’s that said I cancelled the one Raul put in. Knowing that Raul said he had cancelled the one that had not arrived at the house in Arkansas, I thought maybe it was just an error, and that was the one that was cancelled. So again I call and this time (and trust me I should have got her name) I was crying and just wanted the dress I honestly did not care by now what it cost or how it got here. The customer service representive was very short with me. She said she could see the email that Raul did but that he was not authorized to do that and that is probably why it was cancelled by another representative. By now I am thinking this has to be a prank or something. I composed myself and tried to explain to her what had transpired and who it was I spoke with. She very crudely, or maybe it was just cold, said I have explained to you that he was not authorized to that and your order is cancelled and if you want to place another order I will have to charge you for the dress, and shipping, but I will honor the 15% off for using your card. I am so trying at this point not to lose it, truly I was. I ask her just put it on my card I did not care about the other stuff. She came back and coldly said “I am sorry but there is not enough to put this on your card. I said, and probably not in a cheerful way, “if you have cancelled Raul’s order just put it back on my card. She said that would take seven to fourteen business days. By now I just can’t believe any of this is going on. She repeated three times I can take another card if you would like. I felt myself just shaking and losing it, and so as not to say anything that would be as rude as she was, I just hung up. I called my husband and talked with him. He was shocked, and said “we have always had great service with Kohl’s, why would they do this?” After about an hour, and taking some blood pressure medicine I called again and spoke with a very nice young lady named, Shanae. She actually listened to me as I explained to her what was going on. She placed yet another order (4846982330) on February 24th at 7:22 pm. She said it would be overnight, and I would get it sometime on Friday the 26th, in time for the dance. Today we waited all day, and no dress. My granddaughter and my daughter in law at the last minute went to Sears and got her a dress. It’s very hard to make that decision to no longer shop with Kohl’s as it has always been one of my favorite places to shop. I shop there before I go anywhere else in fact. My husband said maybe they are making changes in the company and like many others before them customer service is not as important anymore. After today it was all I could do not to cry when Dilly came home from school and shouted “is my dress here grandma”. Mom told her grandma tried really hard but maybe they were out and we can go find you one now. She wanted me to go but I just closed my bedroom door and cried. This may mean nothing to you or to your company but it meant something to us and for that reason we will pay off our card, and shop elsewhere. It will be hard because I truly love your store, and shopping on line is so easy. However, in this day in age there are many places to go; I just need to find the right one. Maybe your company will not care at all, but I did and so did Dilly. If you don’t do anything else, please pull the calls and go through the emails that each of these people sent me, and maybe you can understand the frustration of all this whole week. Please especially the one Raul sent, and you will see it was cancelled the same night as he put the new order in. Just so you know I NEVER cancelled any order that had to do with this particular dress.
Thank you and have a wonderful day,
Mrs. Linda Kay Johnston Douglas.
I forgot to tell them the fourth person told me the third person would not have been able to read my email, from Raul. Go figure. So sad as this company had such a good reputation. And why would you want us to post this stuff on facebook, although if I thought you would read it I probably would.

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Michele kast February 20, 2016 at 12:04 pm

I recently purchased a bunch of spandex under ware as we all know these items are very pricey.Well I got them home tried them on and decided I dint want them. I went back to kohls to return the items and realized I had lost my receipt, when I tried to return them without the receipt the sales associate tried giving me back $8.00. For an item that was $82.00. Because I misplaced the receipt they said I could only receive the lowest sale price available. Now let’s face it I don’t care if I had 20 coupons there is no way ever a spandex item especially a $82.00 item is going to cost you $8.00. I was furius the manager and I went back and forth for almost 45 minutes. I was not walking out of that store without some kind of satisfaction . Just because I lost or misplaced the receipt they had no rite trying to rip me off for that amount of money. They tried telling me the reason they give you the lowest price for an item is because they have no idea how much I purchashed the item for it could have been on sale , I could have used coupons so that is why they do that. I explained over and over to the manager that I don’t care if I had 20 coupns. You will never pay $8.00 for spandex it would never be sold for that price. Needless to say we did come to an arrangement I was able to get something else in the store for an even exchange. It was awful I can’t beleive they tried to get away with that. Kohls return policy is a sham do not ever loose your reciept, and do not ever let them get away with stealeing from you.

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Samantha February 18, 2016 at 3:54 pm

I shop at kohls all the time. I feel behind on my credit card but I recently got it caught up. When I spoke to someone and set payments and everything up I asked if my account would remain open. They proceeded to tell me yes and it would bring me current. Well I went to use my card and it had been closed. I called them and they told me it was closed in December. Keep in mind I talked to them 3 weeks ago and paid them 2 weeks ago (January) and they told me my account was still open. They lied to me!!!!!! Everytime I call they send me to different people non stop and they won’t answer any of my questions directly. They just say we can’t re open it blah blah blah. I will NEVER shop at kohls ever again and my family will never shop at kohls again!!!

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Annette Dunrud February 17, 2016 at 9:30 am

Yesterday I visited the Kohls store in Fargo, ND and was appalled at the condition of the store. It was so extremely filthy that it was hard to shop. There were mens clothes in the womens dept., womens clothes in the mens dept., clothing on the floor. the floors were extremely dirty. The shoe dept. there were shoes of all sorts and sizes everywhere. It was a total disaster. I was told that there was a new manager and I asked to speak with him and he told me that they had a 4 day sale and that was why the store looked the way it did. I did not believe this because I have been there just after black Friday sales and the store did not look anything like it did yesterday. I have to tell you that if I visit the store again and it is still in such awful shape that I will not be shopping there again. I sincerely hope that you do something about this problem.

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Lisa Sherman February 11, 2016 at 8:07 pm

I was quite displeased with recent visit, I was motivated by coupon of $15 off $50 in this past Sundays paper Feb 7,2016 only to find out coupon had expired same day as it came in paper. It was frustrating when I purposely made the trip hoping to enjoy the savings as a loyal customer of kohls. How could a coupon be presented and absolutely no real time to use it….ridiculous

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Bethany Nickerson February 10, 2016 at 12:35 pm

I am extremely upset at this corporation. I have literally spent thousands of dollars at you stores. I bought my boyfriend a jacket for Christmas of 2014, It was roughly $80. I finally found out that he doesn’t wear it because it is to big for him. So I bring it back to return it to get something that will fit him and they tell me its not on my card. I purchase EVERYTHING on my Kohl’s charge. then the woman tells me if it was purchased past a year it cannot be seen. I work at a retail store and can look up any customers receipt from all the way back from 2010. the woman tells me I can return it without a receipt for $18. That’s ridiculous! I purchased it on my card, look it up and return it for the amount I paid for it.I don’t keep my receipts because they tell you it can get looked up by your card, what they don’t tell you is that there is a time limit for it! Don’t you think that this issue could get fixed? Being a manager of another retail establishment I find this lack of customer service quite concerning. All I want is to get my money back so I can get my Boyfriend something that fits him and he will be able to wear.

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barbara m paulisin February 3, 2016 at 11:37 am

I have been a Kohl’s customer for 20 years or more and this year because I did not spent enough on my charge, you have elected not to issue me the catalogs with coupons in them. Shame on you for treating a loyal customer this way. Kindly respond. Thank you. P.S. those coupons were an incentive to go to Kohl’s

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Alasha Williams February 2, 2016 at 8:05 pm

What a nightmare!! I can’t even find the words how unhappy I am with this company except when my balance is paid the account will be closed 🙁

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Anna Marie VAughan February 1, 2016 at 1:29 pm

After having a Kohl’s charge card for a number of years and making payments regularly, I have recently been charged an interest fee; however, on my statement where they tell you the amount due by close of the next statement date – was $ 00 – ! But…when my next month’s statement came out, they had added the service interest fee!!!! I sent an e-mail questioning this and got nowhere!
Once I pay my statement off, I will close the account and never have another kohl’s charge card; and I will make sure others hear to ‘beware’!
Very disappointed!

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Joan Klein January 28, 2016 at 10:14 am

Store 0652 code 977 2605 8271 2706 1/26/16 8:34 p.m.
I would like to commend Bill in housewares for his excellent service to me when I telephoned regarding mattress pads. He found what I needed at put them on “hold” for me. He was pleasant and helpful and even came to the cashier’s desk when I arrived to pick up my package. The cashier was also very amenable, and I thank her for her pleasant manner and helpfulness. I hope this message gets to both of them. I tried going to the Kohl’s survey site but ran into problems. I got a message on my computer screen saying that the site was a “phishing site” aimed to get my personal information. Nowhere did I see a place to commend employee service. Thank you for your attention.
Joan Klein

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Angela January 26, 2016 at 8:45 am

i recently closed my kohls acc. When u call to make payments ,ask questions , your prompted to select one of four #’s . Then come to find out when someone gets on the phone their not even from the United States. ( Philpians, Mexico ) And half the time u can’t even understand them .(SHAME ON KOHLS) Our kids can’t find jobs here anymore now I know why!!!!!!!

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Ana January 22, 2016 at 5:56 pm

I am beyond frustrated with Kohls.com customer service. I ordered a pair of hello kitty convertible skates for my daughter in September and I received a black helmet instead. I contacted customer service the day I received the wrong item and explained the situation to them. Ever since, I have contacted them multiple times to check on my package or a refund and every time they just re-file it and submit notes. I asked them what to do with the package I got and they said to just keep it, me trying to do the right thing decided to ship it to the real owner. I called today again to check on the refund I was promised (many times) and a rep. mentioned for the first time that I was supposed to send the package back to Kohls to get a refund, I spoke to a supervisor named Michael Velazquez who sounded like a call center agent posing as a supervisor by his lack of professionalism, empathy and soft skills who basically said I made the mistake of not returning their package so they will no refund me or give me item I paid for. I explained to him that none of the employees I talked to ever instructed me to return the item to Kohls and that I sent it to the real owner but he said his notes did not show anything I was saying. Why would they record the calls if they won’t use them to confirm that I am saying the truth? Why should I have to lose my money because Kohls made the mistake of sending me he wrong item and expecting me to ship it back to them? Just to add, i went to kohls with the box and they were going to take it but had no way of giving me a receipt or any proof that I had returned it. I just disconnected thr call after waiting 39 minutes for a supervisor again. I have been a loyal customer of Kohls for years but if they can’t take responsibility for their mistakes and try to blame it on the customer, I will not be shopping there anymore and will spread the word about what happened.

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mary January 21, 2016 at 1:52 pm

This company has the worst customer service. Charged for a wrong item and fighting for a month to resolve it. I will never shop here again

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