Kohl’s Corporate Office

Kohl's Corporate Office Address

Kohl's Corporation
N56 W17000 Ridgewood Dr
Menomonee Falls, WI 53051

Contact Kohl's

Phone Number: (262) 703-7000
Fax Number: (262) 703-6143
Website: http://www.kohls.com
Email: Email Kohl's


CEO: Kevin Mansell
CFO: Wesley S Mcdonald
COO: John Worthington

Kohl's History

Kohl’s was originally founded as a supermarket in 1946 by Maxwell Kohl.  In 1962, he opened his first Kohl’s department store in Brookfield, Wisconsin.

In 1972, BATUS Inc. purchased a controlling share of Kohl’s.

In 1979, the Kohl family stopped managing the company.

In 1983, the grocery stores were sold to A&P.  All the stores were subsequently closed in 2003.

In 1986, a group of investors, which included upper management, purchased the chain.

In 1992, the company went public.  In 1997, the company entered the Mid-Atlantic markets and expansion continued throughout the 2000′s.

The company currently operates over 1,000 stores in 49 states (non in Hawaii).  The Kohl’s corporate office is located in Menomonee Falls, WI.

{ 201 comments… read them below or add one }

George November 16, 2015 at 1:37 pm

Be careful using their online payment system! I went online to see status on my upcoming bill as I’d just moved and wanted to be sure all was in order. I saw that the billing cycle was setup as automatic to my current bank and all appeared correct except it did show payment in full (which is my preference)…so I clicked the box to ensure “pay in full.”

Kohls then charged me TWICE!!! WTH??

Yes – apparently their logic is that the schedule I had would run as normal AND they would charge again for clicking the “pay in full.” From THEIR perspective I’d now scheduled TWO payments!!!


Then to add insult to injury, they happily explained that they would send me a check – I should see in 2 weeks… 2 weeks? Why not just reverse the charge? Sorry that’s our policy…

On top of that…they explained it’s MY FAULT – that I scheduled payments and they had no choice but to bill me on a ZERO BALANCE for nearly $350.

Poor logic in their billing system and POOR response after requesting correction.

I will be canceling my account once I see the check.


Marilyn Holtz November 20, 2015 at 10:57 am

I had a similar problem. Just like you I was making sure payment was received on time.
But the customer service rep I talked to insisted that I could not get the extra payment returned or even CREDITED to my account. He told MD to contact my Bank. So I did. The bank had the extra payment returned. No problem, right? Now 2 months later, Kohl’s wants me to pay them back that amount, calling it a “check return fee”! I shredded my charge card. Their Executives make millions a year, while their employees work Thanksgiving for part any s. And they want to double charge a retired nurse a measly $19.45?


Miss Stevens November 16, 2015 at 12:28 pm

I must say that I am so upset with Kohl’s. I have been a customer for as long as I can remember. I received notification on Saturday that a package was delivered by our postal service. I looked high and low – expecting a large box. Checked with neighbors, etc. Well I finally found a white plastic package left in the garage. Hmmm. How could four items (toys that I ordered for toy collection for less fortunate) be in this small package? I opened it? Well I received ONE toy that I ordered and ONE toy that I didn’t – the box was opened, ripped opened, mangled, etc. I called Kohls to get this resolved. Well what a nightmare!!! After two phone calls – being told i would get a manager and transferred to one’s voice mail – AFTER AN HOUR! MY boyfriend had to get on the phone after i was basically called a liar! How do you prove that YOU didn’t receive something? ALL I wanted was the other three toys shipped free of charge – OH NO! we can NOT do that! Return what you received for a FULL credit! Hmmm how would that work! If I receive everything, how would I get a full credit? How would I reorder and get the same discounts? I didnt even order one of the toys? Oh my – what a nightmare! I was so upset – I have never been treated so poorly by anyone in my life! It is disgusting if this is KOHL’S CUSTOMER SERVICE – There is ALOT that needs to corrected when this was NO fault of the customers!!! All i did was place an order! All I was trying to do was to help some poor children to have a nice holiday! what a mess!!!


Griffin Anthony Glaze November 15, 2015 at 3:05 pm

Hi Kohls Headquarters this is Griffin Anthony Glaze I want to let you know that they are remodeling the abandoned kohls on west broad st Columbus Ohio 43228 with Hand Dryers and Touchless faucets with hot water and getting everything Fixed?


Debra Walerski November 12, 2015 at 11:36 pm

To whom this concerns.

I left a voice mail in the general e-mail for Brian Dennis, VP Customer Service for comments on this past Monday with my concerns and If it means anything I am a MVC and for the small amount of returns, I have 10 times that in purchases that I would like to keep.

Not to rehash the past, Kohl’s gave me Kohl’s cash and when I went to use it, it said I have no active Kohl’s cash.

The dates were in the allotted times and this happened, many, many, many times.

I spoke with customer service each time to give me an explanation and all 4 customer service reps. said they could fix this problem and with speaking with 4 ‘newbee’s, I asked to speak to their supervisor, they all, to a person said no they could handle this, well apparently not and I spent 4 hours of my personal time all for naught. And to make matters worst one of my chosen choices I lost due to out if stock.

Please e-mail or call me 215-493-XXXX tomorrow, Friday. I have spent a lot of money at Kohl’s and want the expired coupons that I couldn’t use, to be redeemed into the weekend ending Friday, November 20th (we are in heavy rains now) or I might just get really mad and return everything an cut my Kohl’s card in half which would be several hundred items and several thousand dollars returned to me.

Most sincerely,
Debra Walerski

Please contact me, I thought I was given the voice mail to Brian Dennis, VP Executive customer service.

Debra Walerski


Kellie Emmons November 10, 2015 at 2:43 pm

Still waiting after a YEAR for my $300+ corporate refund check !!!
I’m calling the BBB AND my attorney to handle this since numerous phone calls and emails and two letters HAVE NOT DONE IT YET!!


Sands November 10, 2015 at 9:31 am

I saw an add in the Sunday Tribune for some Cuddl Dud items and $10.00 off so I order them and want to pick up in store. Not available for pickup within 50 miles of my location it says. I live near Chicago for God’s sake! I talk to customer service because then I have to pay 8.95 for delivery. What’s the point of the 10.00 off then? they agree to give free shipping, but send it to Chicago. I live in the suburbs. So of course the package gets returned because no such address. Then after talking for 30 minutes it’s just too bad. I can reorder. Not happening. Their fault-I checked with FedEx and the post office. Sent to Chicago even though the order has the correct name and address. Late I get an e-mail from them saying thanks for my order for someone named Georga who lives in Cleveland, Ohio. I now have her address and the last four digits of her credit card. How many other people are they doing this to? I haven’t shopped much there for years because the quality of merchandise is horrible. Now the customer service sucks as badly.


roy spencer October 26, 2015 at 7:01 pm

I can not believe kohls cares so little about there customers my son who is 24 asked my wife to use our kohls card to buy an engagement ring so he could get the sale price as this was the only way he could aford the ring he wanted to get so we did not moe then a couple of weekes after giving the the diamond fell outbtook it back they insisted on fixing it whichwas fine except they didnt fix it because it fell out again now two replacment rings latter and tired off dealing with kohls just want cash back to go else where for a ring and they refuse todo this will only give him store credit. This is bull and i will never go back to kohls again and promise to advertise this to make everyonw aware just how lousy and company you are


Kelly T. October 20, 2015 at 2:04 pm

After never having had a good experience with Kohl’s either at a store or online, I decided to search the corporate office and try to reach someone at a higher level. I call the number to headquarters, and she transfers me. I ask customer service for a direct email to the head of the customer service division or at least someone in management. She puts me on hold for way too long (I can’t have been the first person to ask for this information), then comes back and tells me I have to go on live chat or send a snail mail letter. Wow. The incompetent folks doing the chats are part of my complaint, so NO, not doing that. I can only imagine that my letter, when received will go into a shredder by the CEO’s assistant. Why are the folks at the top so inaccessible? Why are you hiding from your customers??? Why not at least establish a department at the upper level to listen and receive customer feedback so you can DO something about it??? Keeping your customers whose money you value (notice I didn’t say you value the customers themselves, that’s obviously no the case) at arm’s length is no way to run a company!!!!


Sher-bear October 12, 2015 at 1:17 pm

I have a St. Nicholas Square Christmas Village light-up ceramic house that I cannot find a replacement bulb for. The only bulb that will work is one exactly like the bulb that came with the product (a 4 watt 6 volt bulb). This was purchased last Christmas.
Replacement bulbs sold in Kohls are 4 watt C7 standard night light bulbs, which do NOT work in St. Nicholas Village houses made prior to 2014.

Be advised and beware of this before you purchase St. Nicholas Square Christmas Village products. Kohls is either unwilling or unable to assist. I tried to get name of person(s) in purchasing dept who might be able to assist, but was refused access to that info.
All I wanted was an honest effort by someone with authority to use the purchasing power they have with the manufacturer to see if, and how, this might be resolved.
There are no doubt thousands of other customers with this same issue.

Does Kohls really care about customers, or does the care and customer service only apply before the money goes in the register?


mike October 5, 2015 at 2:50 pm

may I say I will not ever go into kohls again. it seems that when they want there money it is now. but when they owe you it will take a few weeks. I have waited and called three times to address this after a few weeks. I told I should have it. when I asked about the address it seems they had the wrong address. hum. But my wife receives mail from them. how do they justify this. well I have no idea other than they are using a different set of rules. I personally will not go back into there store. the only good part of this is the last person I spoke with seemed to really wanted to help me. Her I thank..


Carrie Tinch October 3, 2015 at 10:42 pm

I had $30.00 in kohl’ cash that expired 10 days ago. I go into the store, on 10/1/15 pick out some stuff that is more than $30.00, so of course I would have to pay the difference. I get up to the cash register and she tells me “oh, we don’t take expired kohl’s cash anymore”. She said we quit doing that june 1st. We were telling people by word of mouth. Well apparently I never heard anything about it!!! I said you’ve have been taking expired Kohl’s cash all these years and now you up and quit without telling people and now you want me to lose $30.00. I spent $160.00 to get that $30.00 and I spent a lot more money that same month when they weren’t giving out Kohl’s cash and I don’t think it’s right for Kohl’s to change something without telling people about it!!! They should have sent a bullentin out in our bills, or have it on line where I pay my bill, or even an email would have been nice so people would know not lose their Kohl’s cash! I think Kohl’s owes me $30.00 because it’s you’re fault not mine, and Kohl’s is welcome to look up my account and see that I spend a ton of money there each year!!!!! Huber heights store,Huber Heights Ohio 10/1/2015


Sally October 6, 2015 at 3:42 pm

You and everyone else say they spend lots and lots of money at kohl ‘s!
So what—-you are NOT alone in that
But when rules and policy change from corporate don’t take it out on the employees in the store! This was a GIFT from Kohl’s, so you should make sure it is used before it expires.
That is why there is a DATE on it!!!! All stores have changed their policies over time and it is probably due to the fact that people abuse them. Like now, you must show your discount to be able to get it, just take a picture of your % on your phone, with the date and your name showing, that’s all the store is asking. NOT everyone can have a 30% sitting home on their counter or table.
That’s all!!!!!!


Lorraine6652 October 22, 2015 at 10:06 am

First of all kohls raise their pric on a lot of items to begin with. That’s why you get discounts. And there are circumstances that keep people from getting back to the store to use the kohls cash like sickness , hospital , and death in the family that prevents that and exceptions should be made . Not everyone have it sitting on their table doing nothing. And if the employees can’t deal with the public maybe they need a new job.


kathleen Haney November 3, 2015 at 4:43 pm

It’s a coupon people! Coupons expire! End of story!


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