KitchenAid Corporate Office - Corporate Office HQ

KitchenAid Corporate Office

How would you rate your experience with KitchenAid ?

[Total: 22    Average: 1.4/5]

KitchenAid Corporate Office Address

KitchenAid, Inc.
553 Benson Road Mail Drop: 8060
Benton Harbor, 49022 Michigan

Contact KitchenAid

Phone Number: (269) 923-5000
Fax Number: (269) 923-8345
Website: https://www.kitchenaid.com/
Email: Email KitchenAid

KitchenAid Facts

Founder: Herbert Johnston
Date Founded: 1919
Founding Location: Troy, Ohio
Number of Employees: 92000

KitchenAid Executives

CEO: Jeff Fettig
CFO: Diane Dietz
COO: David Binkley

KitchenAid History

 

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KitchenAid was founded in 1919 by the Hobart Corporation, after an employee, Herbert Johnston, invented a tabletop, stand-alone mixer. after watching a baker use a similar, but large-scale dough mixing machine. Today, the company manufactures a wide range of household appliances. ka 1

Originally intended only for industrial use, the company designed a more streamlined product for homemakers. The company expanded into other home appliances in 1949, beginning with dishwashers. Today, the company produces numerous products for the kitchen, including mixers, refrigerators, freezers, electric kettles, stoves, ovens, microwaves, and their original stand-alone mixer, which now comes in a wide range of colors, including purple. ka 6

Today, KitchenAid operates as a subsidiary of Whirlpool. Some appliances are made in the US, others in China. The metal components of the company’s mixer are made at various plants around the world but are hand finished in the US to ensure smooth operation.

Every KitchenAid mixer since the introduction of the Model “K” has allowed for cross-generational attachment compatibility, meaning that attachments from the 1930s can be used on modern mixers, and vice versa.

In September of 2018, Forbes listed KitchenAid as one of the most trusted brands in the US.

Company headquarters for the parent company are located in Benton Harbor, Michigan. ka 5

KitchenAid FAQs

Question 1: What is the phone number for KitchenAid?
Answer 1: The phone number for KitchenAid is (269) 923-5000.

Question 2: Who is the CEO of KitchenAid?
Answer 2: The CEO of KitchenAid is Jeff Fettig.

Question 3: Who founded KitchenAid?
Answer 3: KitchenAid was founded by Herbert Johnston in 1919.

{ 14 comments… read them below or add one }

Dan Caldwell December 6, 2018 at 1:44 pm

I hate Kitchenaid. Your company sucks.

I spent a lot of money on your ‘high end’ cooktop. It was the most expensive and I was assured it was the best.

It worked for a few years… then the major components needed replacing for $800. Now. 2 years after it was supposedly 100%… again. Repairs. They want $1300 just for the parts. JUST FOR THE PARTS.

You should be ashamed of yourself. For selling such garbage to people. I struggle to make a living. I invested in your company thinking that this unit would last – at least 15 years. I didn’t get four years out of it before things went tits up.

I’m so pissed off right now. And I’ve received NO HELP from you. Our repair company contacted your tech dept. We were given a case ID number. We were told to phone your company to see what could be done for us. Since the brains were only 2 years old.

Your company said that there was no such Case ID number. That we had never contacted them before. And that they had never heard of this repair company. Even though – it was Kitchenaid – four years ago – that gave us this repair company’s info to do the work and fix it. Now you’re saying you’ve never heard of them. Nice.

So. I tried contacting your company thru the online chat. This time. They did find our case with that number. Hmmm. And said there was nothing they could do because of how old the unit is. It’s 6 f-ing years old. Purchased in 2012. Had major repairs in 2016. And is now completely f-ed. With error code F47.

Funny. I don’t remember – when I was looking at the unit in the showroom at the store – I don’t recall a sign or sticker saying…. THIS COOKTOP WILL ONLY LASY FOUR YEARS.

Or… THIS COOKTOP WILL CEASE TO WORK AND THEN WILL COST THOUSANDS OF DOLLARS TO KEEP WORKING

Perhaps – if there was a sign like that – I might have bought something else.

The thing that bothers me the most. Is that my mother actually tried to resolve this issue first. And your customer service had her crying.

That’s why I stepped in. And I feel like crying. You’ve taken my money. And instead of honouring our agreement by providing a top notch product…. you’ve sold me crap. Utter crap.

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Karen Robinson November 21, 2018 at 3:21 pm

I can’t get anyone at the corporate office to even answer the phone at all…..its 3:20 pm 11/21…can’t believe not even a Voice Mail records….

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lew bradshaw November 12, 2018 at 3:15 pm

i can’t get any CEO to return email, letter, or anyone willing to return calls. I purchased a KitchenAid refrigerator, i have had repair company to our house 5 times, 3 times with the same part and still doesn’t work. One manager promised to replace it if part didn’t work. guess what no notes in system. They don’t seemed to care if product works or not. over promised and under delivered.

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Jerry Thomas September 20, 2018 at 12:17 pm

To make a long story short we filled our house with KitchenAid products, stainless double wall oven which was a special order of over $2500, stainless steel refrigerator and matching dishwasher and A pair of front loading washer and dryer . No problems until a year and a half ago when the wall oven quit working . The digital control module quit working we called, the part was on back order . Several calls later it’s the same story…..now they tell us it’s discontinued after we have patiently waited for over a year…….so now what do I do with my very expensive wall oven? The representative told me to buy another one and I told her well it won’t be a KitchenAid! I don’t expect a new wall oven but I sure would appreciate some restitution so I can buy another one . We are retirees we are on a fixed income we just can’t go out and buy another $3000 wall oven, I am sure it’s at least that price now if not more, because as I was told it’s old, we have used it for a whole five years ! from what I have read here on this page nobody in corporate cares and nobody gets back with you, the CEOs making big money should be ashamed of their selves ! We customers pay their salary and apparently they give nothing back Not even a response !

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Rebecca September 4, 2018 at 3:20 pm

KitchenAid dishwasher approximately 4.5 months old, suddenly stopped drying dishes, even with heat dry & santitize cycle on. Queen City of Charlotte, NC stated to me “You have to run water at sink until it reaches 120 degrees in order for it to dry your dishes” and “New dishwashers are not as good as the old ones.” Me🤔, why did it suddenly stop drying my dishes, I’ve never had to run sink water before, and what is the 2-4 hour delay button for? Waited over 2 hours on KitchenAid service line. Maybe Twitter can help!

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Diane BAKER June 9, 2018 at 2:57 pm

We purchased a KitchenAid dishwasher on Memorial day this year from Lowes. Dishwasher #1 came last Monday but was damaged.
Second delivery date was today- of dishwasher #2- another damaged unit. Both dishwashers were damaged and uninstallable!
Dishwasher #1 had a very deep crush and crumpled area in the top right rear. Dishwasher #2 had both right and left leveling legs/screws bent outward therefore this unit could not be leveled. Plumber would not install either.
The boxes they were packed in were not damaged at all.
Therefore, we must assume they are being severely thrown around and damaged prior to being packed up!
WHATS GOING ON AT YOUR FACTORY?

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Cathy Foster May 24, 2018 at 4:34 pm

I have 2 mixers…love love them. I bought a set of plastic mixing bowls a year ago and 2 are cracked on the center and cannot be used for liquids. I thought they were microwave safe. Can I get replacements?

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Chris Williams May 20, 2018 at 2:40 am

Good afternoon,
I just have one question, what has happened to your company? I have read review after review, watched video after video about how poorly constructed many of your products are across the board. In spite of everything that I have witnessed, I have given your company a 2nd chance. I originally purchased an Artisan kitchenAid stand mixer. within the first year the gears begun grinding. Yesterday I ordered and received the 6 quart professional from Amazon. First, as I unpacked the box, I found out that someone had left out attachments that clearly stated on the box and instruction manual that were suppose to be included. later that even, I “Attempted” to make “A” loaf of bread. Again attempted.. The machine could not complete a full rotation without severe struggle. Also, the machine constantly get serge’s of energy. I was so scared I immediately stopped the machine, unplugged it, washed the bowl and hook, and repacked it to send back for a full refund. Like I said in the beginning, In spite of my personal experience with my first stand mixer and the multiple negative reviews, I still gave you a second chance.. Never Again..!! You charge an extraordinary premium for clearly what is SUB-PAR merchandise. Either get your act together or close your doors. Stop ripping us off..!!

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Cathy Barker May 16, 2018 at 11:09 am

I bought a Kitchen aide fridge ,2 yrs. ago thanking it was the best, well the door has fell off, the hindge is eat up and it puts thin layer of ice under freezer bin and melts ,it has damaged my floor, I have complained to Lowes,they give me a number to call and the man said he couldn’t do anything. I’m disable, not much money, puts a hard ship on me to buy a new one.This is a lemon, you should replace .

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Cathy Barker May 27, 2018 at 11:42 pm

I have not heard back on my complaint , this how you do business?

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Antonietta Tartaglione April 18, 2018 at 12:55 pm

I purchased a Kitchenaid oven/range November 2015. The oven has a self clean feature. November 2017 I tried using the self clean feature and at the end the door of the oven would not open, it was shut and nothing could be done. I called for repairs and unfortunately it was no longer under warrantee. I had a repair man come to take a look and he told me that the self clean feature gets the oven so hot that it blew something resulting in the door staying shut and oven not working. $180.00 dollars later, and after a week without the use of my oven it was repairs with a new part. Fast forward to April 2018, I tried to use the feature again, guess what it happens again. I called Kitchenaid and nothing, they claim that no recalls on this product and that there is nothing they can do for me. I’ve written several e-mails to them and chatted online and all they can do is say they are sorry, but can’t help me. Obviously the oven feature is a defect, since I went online and saw over 800 reviews of people having the same issue as I am with the same results, and Kitchaide a trusted company by me, is not taking any responsibility. It gets even worse, the repair person came in today with the part for the door, and the oven also is not turning on to the desired temp, it’s just stays on Lo-Heating. He said that the computer panel is fried, as a result of the high heat of the self cleaning feature, and recommends I not use it. Again, does that make any sense, that I can’t use the feature that came with the stove. He said he needs to order parts and hopefully get it working again. Parts are approximately $600.00. KitchenAid who I’ve trusted for so many years is not taking any responsibility for this product which is clearly defected. I’m very upset and want this resolved.

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Susan Griffin March 11, 2018 at 9:27 pm

My husband bought me a KitchenAid Kers807SSS00 several years ago. My only problem which I consider dangerous is even when knobs that control eyes on the stove are locked we have had several times when somehow they got turned on. We have several things catch on fire but we were near the stove before the fire got out of hands. I thought maybe there had been a recall. Please email me and let me know.
Thanks, Susan Griffin

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suzanne tharp November 27, 2017 at 4:18 pm

I have a whole kitchen filled with kitchen aid. I would not buy anything else, This product is the best I have ever used, But on Nov 22, 2017 I was cooking and heard a pop, I thought it was electrical. as I was down cleaning the floor I noticed the pop was the front of my oven, the glass shattered on the door of my oven. I called Kitchen aid and talked to Justin, very nice, very concerned if I got hurt, I explained the incident and he informed me everything would be covered SOOOO thankfuland he would send out a service company , he was very professional and I felt he was truely concerned. The day came when the service provider showed up so upset when this man came to my house he told me the customer service should not have told me everything was paid for and proceeded to give me the break down of the charges. He said he can order the part and I can do this myself. ARE YOU KIDDING ME. Kitchen aid already paid for there services. SO I called kitchen aid again spoke to Tabitha just as nice she confirmed what Justin said. SOOOOO I got a call from Quaker city factory services today and they said the part will be paid for but not the labor Long and short I have been cooking outside for days without a oven because they said not to use it. I am now on the phone with Darlene hope she has good news

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Grace Ramundi March 29, 2017 at 11:43 am

This is the third email I have sent and no one has gotten back to me.
I had purchased a kitchen aid gas stove in November. I had phoned in regarding a promotion that kitchen aid was giving at the time for some cookware. They had given me a Confirmation number as I was advised that there was a back order on these pots and pans. I waited 4 months and had heard from no one. So I phoned in February and was told that the pots would arrive at my home in 7 days. I was lead to believe that I was getting this cookware, only to be told in March that I would not be getting them. I was very upset and frustrated as I had a confirmation number which should have guaranteed me the pots, but the customer service was adamant that I should not be getting them. I was very disappointed with the service I got as they were rude and unprofessional. If there was an error it was theirs and therefore the pots should have sent as a good will gesture.Please help and let me know if you can be of any assistance.
Thanking you
Grace Ramundi
416-481-XXXXX

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