Jet's Pizza Corporate Office - Corporate Office HQ

Jet’s Pizza Corporate Office

How would you rate your experience with Jet's Pizza ?

[Total: 48    Average: 1.7/5]

Jet's Pizza Corporate Office Address

Jet's America, Inc.
37501 Mound Road
Sterling Heights, Michigan 48310

Contact Jet's Pizza

Phone Number: (586) 268-5870
Fax Number: (586) 268-6762
Website: http://jetspizza.com/
Email: Email Jet's Pizza

Jet's Pizza Facts

Founder: John and Eugene Jetts
Date Founded: 1978
Founding Location: Sterling Heights, Michigan
Number of Employees: 201

Jet's Pizza Executives

CEO: John Jetts
CFO: Jim Galloway
COO: Jeff Galloway

Jet's Pizza History

John and Eugene Jetts opened their first Jet’s Pizza in Sterling Heights, Michigan, in 1978. The company offers casual dining and makes pizzas, salads, and submarine sandwiches. Jet’s Pizza is known for their signature Deep Dish, 8 Corner pizza, which they have trademarked.

Today, the company has 350 locations in 18 states across the US. The Jetts decided to expand the business and added their cousins, the Galloways, as partners, forming Jet’s America, Inc. Jet’s Pizza had annual revenue in 2013 of $268 million.

The original pizza recipe comes from one that the Jetts mother used. It hasn’t been changed since 1978 and the Jetts say that, although it might cost a bit more to make it this way, they believe it is the best pizza recipe in America.

Jet's Pizza FAQs

Question 1: What is the phone number for Jet's Pizza?
Answer 1: The phone number for Jet's Pizza is (586) 268-5870 .

Question 2: Who is the CEO of Jet's Pizza?
Answer 2: The CEO of Jet's Pizza is John Jetts.

Question 3: Who founded Jet's Pizza?
Answer 3: Jet's Pizza was founded by John and Eugene Jetts in 1978.

{ 44 comments… read them below or add one }

J September 28, 2019 at 12:20 am

called from our Hospital Unit phone, ordered pizza Large BBQ Chicken and Pepperoni, Phone order taker was slightly challenged, gave X 2 phone numbers and address, NO PIZZA, no phone call back, waited for pizza, was charged for it, called Manager back, was told driver would” try to deliver again and would call when arrived”, no phone call…nothing…called again…Manager would not give his name!!!!we order easy $400 BUCKS A MONTH JUST OUR UNIT…WILL MAKE AND EFFORT TO LET THE WHOLE HOSPITAL KNOW…JETTS PLYMOUTH RD..IS POORLY MANAGED AND POORLY TRAINED.

Reply

Susan Straub August 16, 2019 at 6:29 pm

I live in Naples, Florida and had the worst experience there ever!! I go there all the time and tonight the pizza was horrible and I asked for another one to be made the young’,rude man made me two small pizzas instead of the 12 dollar one I paid for!! He refused to give me his name or the Corporate number!! You just lost a very loyal customer!!

Reply

Virginia Middlebrook August 12, 2019 at 8:58 am

Recently I took my granddaughter to get pizza at Jets in Belleville, Michigan. I ordered with a young man wearing a tank top, under shirt style, and hair down to his shoulders. This hair in his pits was enough, almost as long as his hair. While waiting for my order, I stood and observed this: female doing prep not wearing gloves, another female itching her nose and going back to what she was doing, another female with waist length hair in a pony tail but still flying everywhere. I counted nine people in the back all talking, touching food and no hand washing going on. Health department please visit this one. Too gross for me. I left.

Reply

Linda Huckfeldt August 9, 2019 at 2:32 pm

I ordered a pizza from your store in Charlotte, Michigan…..I WAS NOT HAPPY….I took a picture of it, it did not even fill the box…not even close….The Box was 15 x 10….The Aloha BBQ Chicken pizza was 12 1/2 by 9….and it looked like the crust had not raised…It was very hard around the edges, and there were 8 pieces, but they were 2 1/2 by 4 1/2…We have had this pizza before, and the whole thing was MUCH larger, and this mini pizza cost me $16.95….We WILL NOT be doing that again…I feel it was a pizza that somebody ordered and did not pick up….and they had to get rid of it, and I got it….It was warm, but the top was burnt in places… The guy that took my order was wearing a knitted hat, not a hair net, and he looked like Bob Marley with that hat on….it went down to his waist in back. We go to charlotte for a lot of things BUT we also go to Battle Creek, and THAT is where we are going to get our Pizza from now on…If you would like to see the picture it took of the pizza, please let me know, I will make a copy and send it to you.

Sincerely,
Linda Huckfeldt

Reply

Gary lata May 29, 2019 at 11:39 pm

I ordered a chicken parm. Sandwich the other day from jets. It was the worst chicken parm. I ever had. They charged like 8.50 for it and it was all bread. It had only a couple little cubes of chicken in it. It really sucked. I will never order that again.

Reply

Mark Poff April 12, 2019 at 6:42 pm

Jets just lost a weekly customer today. When driving home today I called as usual to order 2 pizzas to pick up on the way home, Friday night ritual. The person on the phone told me when ordering a pizza that has a current coupon he could not honor a coupon I did not bring in. I never have had this coupon issue and now that I have I am no longer a Jets Customer. Good by Jets 👋

Reply

Robert M Liggett March 3, 2019 at 11:20 am

my buddy said “Try a jets some day!”…..big mistake!! Friday 3/1, I ordered a large 2 topping w/ anchovies on 1/2..delivered to a hotel on Deposit Dr. in Grand Rapids Mi. I twas just under an hr. to get a cold pizza with not enough anchovie to taste! I foolishly tipped 20% before I knew it was cold and overpriced. I will spread the word on my wasted money !! (ticket#70..0103016592)..$21.95 for a pizza worth half that amt. ..I boycotted papa John for being an a-hole and racist, so I tried yours, but regret it !!!!!!!!!!!!

Reply

calvin connolly February 15, 2019 at 7:22 pm

wow what happened to the old jets ? my last order was for a small hawaiian the ham was hard the bacon was hard and pineapple was like chewing on string.

Reply

Sandy December 28, 2018 at 1:48 pm

I complained with my local Jets on 21 and Garfield to the manager about how the delivery driver rounded up my order. I was told they don’t carry change at which point I said that it should be my option to give the difference in the tip – what if I had correct change. I was not satisfied with the manager’s response and was told “Well no one ever questions this.” i said well if they don’t know their total how would they know. Do any other companies round up? Would you like to pay more at the grocery store? So I didn’t order for quite some time after that discussion but decided to give them another shot. When I ordered they didn’t have me in the system anymore and when they delivered they had a different first name and wrong city. Was that because I complained? Trying to keep corporate that maybe I had a legitimate complaint? Jet’s just lost a long time customer – but I am sure they could care less. Not the way to treat customers.

Reply

DONALD December 20, 2018 at 12:47 pm

AFTER SEEING HOW WHITES ARE TREATED AND REFERRED TOO
WE AS WHITES SHOULD BOYCOTT JETS PIZZA SINCE THEIR STAFF TREATS WHITES DIFFERENT THEN OTHERS
TODAY IS THE DAY WE AS WHITE PEOPLE SPEAK OUT AND HOLD BACK OUR CASH FROM JETS AND OTHER COMPANIES WHOM THINK THAT WHITES DONT MATTER
WE DO!!!!!!!!!!!!!!!!

Reply

CURTIS JACOBSON October 23, 2018 at 1:10 pm

I am 89 and a former Federal, State of MI and Detroit auditor. The four dollar delivery charge is for your driver for the use of his vehicle. If the store owner is keeping this money, then an audit mist be made to insure that the proper taxes are being paid.

Reply

Mary Carter October 21, 2018 at 12:26 am

After almost a year since my fall…still no response hmmmm……very interesting….I share my experience with everyone I come in contact with when it’s time to order pizza. Obviously they don’t give a s%&> about customers ! I will post at least 3 times per year just to let them know they are still in my thoughts……😑

Reply

Mary Carter August 9, 2018 at 10:53 pm

I had a fall in Jets in Nashville at the Green Hills location. Fortunately for me AND them , I did not have any “acute injury” according to my x-rays. They were slow about paying the x-ray charges although they did after several phone calls. They were careful not to put my name on the check so as to distance themselves from me ( I am sure legal told them to omit my name). The thing is..I attempted to switch chairs because my chair was wobbly…but before I could move ……my chair just collapsed….totally….well I did not make a big deal about it….maybe I should have. I thought as a gesture of good will…they would AT LEAST..send me a gift card for a couple of pizzas. Most places do that just as a gesture of good will…..but not Jets !!! Consequently we do not go there anymore because I was totally ignored by the powers that be, although the store manager, Will, was very nice and apologetic……..poor service recovery !!!! I contacted them before but no response.

Reply

Michelle Adams March 13, 2018 at 6:56 pm

First of all I’m not from here I’m here on business didn’t really feel like driving around looking for places to eat so I use to work at jets in Elkhart IN. So the hotel had flyers that show places that delivers so I saw jets decide to order ok I put my order in the person told me it was gonna be 35 mins I order at 4:03 Didn’t get my food until after 5pm so I opened the wings and they were wrong so I called the driver and he said call jets so I did and told them so they said they would remake my order here it is 6:47pm and he just got here while I’m on the website I called them back to talk to a manager and he was rude as he’ll I told them never mind about the wings because when people mad they can do anything to your food to make a long story short he talk to me like XXXXX I finally got the wings and they were cold and burned were is the respect when a customer spends they money and give tips that XXXXXing manager need to be fired on site this problem need to be addressed when a customer orders and get the wrong food and had to wait twice and if someone don’t call me on this matter you guys just lost a customer period…

Reply

Marie February 27, 2018 at 12:00 pm

We tried to eat the worse pizza last night. Very tough and skimpy as usual which I have been putting up with but the tough crust is enough. I use to make pizza’s and were nothing like this so I know you could be a little more generous with your toppings and still make a profit and do something with the crust it was horrible and if my next Jets is the same way you will have lost our business and I will spread the word in Cedar Springs, Michigan

.

Reply

Bob February 11, 2018 at 10:26 pm

The Jet’s on Union Lake Rd. has to be the worst Jet’s in the area. Somehow they manage screw up our order EVERY SINGLE TIME. So you may be thinking, why would we still order from this Jet’s? First if all convience and secondly, we could never really believe that these people were so stupid that they could keep messing up a damn pizza. I really feel sorry for the furture of these people. Bottom line. Stay away from this Jet’s.

Reply

TAHNIA December 14, 2017 at 10:13 am

I ordered a pizza and some wings and was told that my delivery would take an hour. Well an hour went by and I still didn’t have my food. Finally someone from the store calls to tell me that they were behind and that traffic was backed up and that I should get my food soon. The thing is the restaurant is only about 5-7 minutes from my home and I am pretty sure the traffic was not backed up that bad to the point that it took almost 2 hours to receive my food. I understand things happen but this was unacceptable. I also feel that they should have tried to at least make things right and say sorry for the inconvenience we will throw in a drink or even take off some for my total but none of that was offered. When the delivery person finally got there and I was trying to get my food and sign my receipt, he was on his phone texting. Overall this was not a good experience.

Reply

Jovica Trpcevski November 27, 2017 at 7:19 pm

I have been enjoying Jet’s Pizza for over 11 years, but after today’s incident them burning my wife’s I told the the employee the pizza was to done and he told me it always comes out of the oven like that, and I told him no it does not, and the last delivery the 16 mile & Dequindre rd. location made to my house took 1 and a1/2 hours and the pizza was lukewarm when it finally arrived, I called to complain but the manager was conveniently busy doing something where he couldn’t talk to me, but it’s OK, I’m not going to buy Jet’s anymore because the people running that location are doing a very good job at it,and don’t care about customer satisfaction and i’m not going to spend my money on burnt or cold pizza ,I think I’ll give Little Caesars a shot.

Reply

Heather Stachel November 25, 2017 at 9:27 am

It’s a shame the workers are primarily teenage boys who are so lazy. Jets has really good pizza but the workers are so incompetent. We orderered our usual Friday night pizza and Greek salad. When we got it home the salad was 90 % wilted, slimy lettuce and had to be thrown out. So annoying. We’ve had issues with this franchise in the past with wrong orders but this was the most disgusting and lazy job.

Reply

Tyler Glasser November 18, 2017 at 1:04 am

I was working there and upon making a phone call I was fired. I tried explaing it and the manager that the phone call was because my grandmother was in the hospital and he wouldnt listen so I told him to go whatever. He said I am no longer employeed and told me to go f**k myself and said I need to leave before he calls the cops. He then proceeded to tell me I screw my boyfriend behind closed doors and I am a fa**ot a** XXXXXX. This is in Marquette.

Reply

Debbie Haddock September 21, 2017 at 3:45 pm

No more business from me. My dog would not have eaten the pizza that was delivered to me last evening and manager hung up on me twice saying that he was willing to work with me until I said that I could not do further business with Jets if they didn’t try to take care of my order from last evening.Very child like behavior and definitely not management material.The grease was running down my wrist and I specifically said no meat.They tried to cover up the pepperoni with cheese. Yuk!!! Delivery person was awesome.Cinnamon stix were great but totally different from order before.I had cinnamon stix for dinner.Could not eat the pizza.

Reply

LW July 8, 2017 at 5:56 pm

Has headquarters replied to any of your complaints? Just wondering if they cared enough to reach out?!!

Reply

Danielle September 17, 2017 at 12:46 am

No kidding!!! We ordered a pizza and our bill was $29- but our credit card bill from them was $35.????? Then no dipping sauces we asked for plus charged us for triple cheese we did not ask for and mushrooms. When I called Bryan in there Clearwater Florida location , he was extremely rude and really didn’t want to deal with any of this and said we are closed. Good luck!!!! Never again…… Never again……

Reply

Kathryn Randolph November 27, 2017 at 11:10 am

I called Headquarters on the November 21st and was assured several times that someone would get back with me after I filled in one of these complaint forms. Thinking about contact the CC company and cancelling the payment.

I have nothing so far. Very disappointed because I do like their pizzas and salads. But a two hour delivery in unacceptable especially when you get cold pizza.

Reply

douglas June 24, 2017 at 9:00 pm

I worked at jets on Montford Dr in Charlotte NC as a delivery driver and let me start by saying the place is disgusting everything is sticky no one cleans like their supposed to and the other drivers are just lazy as hell they only worry about themselves and try to jump in front of u to take a delivery or take doubles that don’t go together secondly there’s one worker there named curry who thinks its ok to walk around with a gun in his waste not to mention a very illegal gun and all the drivers are always using drugs outside of the store these workers dont care about any of u so I wouldn’t go to this location

Reply

Jane June 13, 2017 at 9:34 pm

Very bad service at telegraph in dearborn heights. It took almost 2 hours for order to be delivered, called 10x no would answer finally they did i had to cancel a 60.00 order and the manager did not have a care in the world about it…..owner would probly be pissed. She was very rude and useless. Would NEVER order from this establishment again. IF U CANT GET PIZZA RIGHT, u shouldnt be there.

Reply

Jane June 9, 2017 at 5:49 pm

I placed an order today at the Jet’s Pizza in Greenville Michigan. After I had given my order, the man who answered asked a question. I did not understand what he said, and asked, “what did you say?” He replied in a snarky tone of voice with dramatic pause: “Do…….you…..want…..anything……else?” It was condescending and I don’t like to be treated like I’m stupid. I replied, “Noooooooo.” Then he restated my order to me, but he did not say mozzarella cheese on our cheddar cheese bacon burger pizza. So I asked if he had the mozzarella cheese on that pizza. He replied, “.ALL pizza has mozzarella on it.” I have never ordered pizza here before, but other places do not always have mozzarella cheese on their pizzas. He again treated me as though I am stupid. When we picked up the pizza, my brother in law went in and asked to speak to the gentleman who took my order. It turned out the guy was the manager. He explained that I found his tone of voice to be snarky. His only reply was that he did not mean to come across as snarky. No apology was given. The pizza tasted great, but I will not spend money in a place where the manager does not value the customers.

Reply

Marie April 14, 2017 at 11:53 am

I will never waste money with this company ever again. Rude employees; poor service; incorrect orders. I have filed a complaint with their corporate office. Next is the BBB.

Reply

shah john April 20, 2017 at 12:16 am

I received the same rude service. after many years order from Jet’s cant believed they are rude and stupid. but fortunately we have many choice; and we dont missed anything at least. I am appreciate them because now I dont waste my money anymore there

Reply

Ronnie Moore April 9, 2017 at 2:26 pm

My wife ordered Jet’s pizza on Thursday, April 6 2017 . Her order came out to be $28.48….however they charged us 3 tines for the same order. Upon discovering the mistake, my wife notified the mgr. of the infraction and he asked us to give it a few days to see if it post to our account. She called back after two days and he asked us to come bye and he would cut us a check. We came bye the next day to pick up our check and the mgr had left word to wait until it post now. And the mgr on site was very rude. Accused us of ordering 4x. And not to mentioned time and gas of keep coming back for something they did. The mgr. on site would not let me talk with the mgr. that told us to come and pick up our money. This is my second bad experience with the Smyrna branch on Almaville rd.

Reply

kiana March 20, 2017 at 9:57 pm

i am a regular customer , i usually order from jets pizza very ofter for years . i called in today to place my order ,the 2 slices and a mtn dew what i get everytime i order , i also get it delivered to my job , they have delivered that order to me multiple times, when i called in to place that order, the guy picked up , i gave him my first and last name, he couldnt pull me up then i provided him with again along with my address, when i stated my address he said in rude manner ” IM STILL TRYING TO GET YOU NAME MA’AM” he didnt ask how to spell it or nothing , then when he got it , he tells me he cant deliver the 2 slices and i ask ” well sir , i had this order delievered to me multiple times” then he says ” well i dont see any of you information in the system ” i told him i just placed a pick up order same name and everything just the other day , not to mention ive ordered from yall multiple times , how come its different then the last , so he says ma’am i dont know just doing my job , so he ask me in a rude “are you going to order something”, first he didnt apologize , 2 . he didnt confirm the spelling of my name , 3. he didnt ask what was my payment method and 4. when i told him i wouldnt ever order there again he says “great” … if this is how this company works and the time of people yall make mangers then I WILL NOT ORDER NO MORE . i have spent money of this company it use to be my favorite until that one person upset me .

Reply

Heather E March 15, 2017 at 10:05 pm

We just recently decided to return to Jet’s in Davison, MI, because of a very good experience while visiting a friend in another city. We were so impressed with the Aloha BBQ Chicken Pizza (YUMMY!!)
The first couple time we ordered from Davison, no problems, other than a somewhat long wait time for delivery. However tonight I ordered my usual Aloha BBQ Chicken pizza- regular round crust NOT deep dish. When it arrived 45 minutes later, it was DEEP DISH, not what I ordered.
My husband, decided to call and let them know what happened and to see if they would be able to fix the mistake. He spoke with the “manager” Ben, explained that I had ordered regular round crust and wanted to know what we could do. Ben said it,”must have been an accident” and then said, rather abruptly, “what do you want me to do about it, he probably didn’t mean it.” After a few minutes, he finally said, ” I guess I can make a new one or credit” We asked to “could you please remake it?” and he sounded very rude and reluctantly agreed to do it, saying, “Fine, ok” Very disappointed in the customer service at this location. Hopefully, this can be addressed and we can be happy with place.

Reply

Allyson February 24, 2017 at 12:05 pm

I work in Hebron Kentucky 41048 worldwide Boulevard. We love Jets Pizza. There are several businesses on worldwide a lot of us go up there for the lunch special but never ready sometimes when we call it in to go pick it up that’s not ready I try to give Jets Pizza my business but this past week went there three times and every time just want to let you all know that you’re losing business because lunch special not being ready . Thanks Allyson

Reply

Kathryn February 12, 2017 at 10:37 pm

Hi I had a delivery order from jets the other day at 9:30, I didn’t receive my order until an hour later, it was like warm the pizza and cinna stix, the pizza was still doughey and cinna stix had no icing. I called several times to tell jets about my order but no answer. I called the following morning and explained to a manager what happened but would not replace my order even with proof. I’m extremely upset.

Reply

Latondra baugh February 7, 2017 at 8:58 pm

I love jets pizza and I order there all the time, but today I order a pizza from jets at the location of 214 25th avenue n in Nashville TN and was very disappointed.. First off I paid $22.93 for my pizza because I am pregnant and really hungry.. Once my pizza arrived it was not hot and it was only toppings on ever other slice leaving some slices with nothing but cheese.. So I called jets back and to let them know how poorly topped my pizza was and it was not worth my 22 dollars. I asked if it could be remade.. Not only did the women (Mariah) whom was a manger give me an attitude but she also told me she would warm me up some toppings and place them on top of my pizza.. I asked if she was serious and she replied by saying do you want it or not.. I am very disappointed in the poor service I received at jets. They have some of the best pizza but the worst customer service and the managers should be held at a higher standard.. Hate to say that was my last trip to jets.. Not only did I call corporate but I will be calling their boss Mr.Larry whom my fiance is a good friend of… Very disappointed in jets

Reply

Brian Bennett January 17, 2017 at 7:48 pm

I moved from Michigan in 2005 to Indiana. I was quite surprised to find a JETS Pizza in Lafayette, In. Was even more surprised to find out that “Jets” has stopped making my favorite dish called a Jet Boat. The store out here said it was time for a new change. Can someone please tell me why you’d take away what so many people want? Change is good. Fine. Ok. But to remove something like that and replace it with something so different? WOW! You must not like having money or a business! Just a thought, If people like something you offer, what do you think is going to happen when you remove it from your menu? Yup, your right, you loose business! My wife and I used to eat at that location twice to three times a week, but, because you have removed your “JET Boat” from your menu, We will NOT be coming back to Jets!

Reply

Murphy January 12, 2017 at 10:53 pm

Jets pizza placed is closing at 11pm called at 1040pm for a delivery they told me pick up only. Won’t be ordering from the Lansing Michigan Frandor location again. 1/12/17

Reply

Andrew February 3, 2017 at 10:53 pm

Really?! you finally decided to call 20 minutes before close? youre a rat

Reply

Jim April 20, 2017 at 9:55 pm

I called at 9:30 and was told the same thing. Different location though.

Reply

wendell daniels January 1, 2017 at 12:46 pm

happy new year jet’s pizza im wendell daniels and i love me some jet’s pizza eat jet’s pizza every friday i go to your store in clawson on 14 mile rd i have a small hi performance shop in troy mi we race pro stock motorcycle on the NHRA tour i would love to have a meeting with jet’s pizza for some sponsorship
wendell daniels psb 304

Reply

FRANCIS D HITCHXXXX December 14, 2016 at 7:19 pm

I have received some coupons that I have been using. I appreciate the coupons. On my last order, while phoning it in, the person on the other end of the phone was clearly making mockery of the fact that I was using a coupon to pay! He asked how much it was for “free!?” How incredibly rude. I will make sure and contact whoever directs customer service or corporate if no response to this is made.

Reply

pattie jaworski March 6, 2017 at 5:11 pm

I received the same rude service from Tyler in the Dearborn Heights store. I was so mad for him taking advantage of a senior that I called corporate. Message says we close at 5:30, duh it was only 4:35
I’ll never get a call back either 🙁
What ever happened to a valued customer!

Reply

Darby November 12, 2016 at 1:52 pm

I recently went to my local Jet’s store in Farmington,MI and the employee at the register was so rude when I walked in the store she did not speak. I then spoke to her by saying “Hello” she did not respond. I asked her what her problem was and she and her co worker began to laugh. The customer service at this location on Grand River sucks! I think that it’s so rude to not speak to your customers when they walk in. She must be new because this has never happened before. I’ve been coming to this exact location for over ten years.

Reply

Tanisha August 23, 2016 at 8:17 pm

I ordered 2 pizzas to e delivered to my house. One of those pizzas was incorrect, so I contacted the store.

After explaining to the manager that my order was wrong, he argued with me that a bell pepper and a banana pepper was the same, when clearly it’s not. At that point, I just asked for my money back for the one pizza that they got wrong. I didn’t want to eat any food from someone that was totally rude.

He stated to me that he could not give me a refund even though the pizza was wrong and was not touched. He would not give me corporate number or any of his information. I paid over $4o dollars for that order.

I will never give them any business again.

I just want my money back for the pizza I never got. I do not want a coupon, nor a credit. This will be sent to the BBB.

Reply

Leave a Comment

Want to make sure Jet's Pizza sees your comment or complaint?

Share your experience to get more attention.

Previous post:

Next post: