Jet's Pizza Corporate Office - Corporate Office HQ

Jet’s Pizza Corporate Office

How would you rate your experience with Jet's Pizza ?

[Total: 25    Average: 1.9/5]

Jet's Pizza Corporate Office Address

Jet's America, Inc.
37501 Mound Road
Sterling Heights, Michigan 48310

Contact Jet's Pizza

Phone Number: (586) 268-5870
Fax Number: (586) 268-6762
Website: http://jetspizza.com/
Email: Email Jet's Pizza

Jet's Pizza Facts

Founder: John and Eugene Jetts
Date Founded: 1978
Founding Location: Sterling Heights, Michigan
Number of Employees: 201

Jet's Pizza Executives

CEO: John Jetts
CFO: Jim Galloway
COO: Jeff Galloway

Jet's Pizza History

John and Eugene Jetts opened their first Jet’s Pizza in Sterling Heights, Michigan, in 1978. The company offers casual dining and makes pizzas, salads, and submarine sandwiches. Jet’s Pizza is known for their signature Deep Dish, 8 Corner pizza, which they have trademarked.

Today, the company has 350 locations in 18 states across the US. The Jetts decided to expand the business and added their cousins, the Galloways, as partners, forming Jet’s America, Inc. Jet’s Pizza had annual revenue in 2013 of $268 million.

The original pizza recipe comes from one that the Jetts mother used. It hasn’t been changed since 1978 and the Jetts say that, although it might cost a bit more to make it this way, they believe it is the best pizza recipe in America.

Jet's Pizza FAQs

Question 1: What is the phone number for Jet's Pizza?
Answer 1: The phone number for Jet's Pizza is (586) 268-5870 .

Question 2: Who is the CEO of Jet's Pizza?
Answer 2: The CEO of Jet's Pizza is John Jetts.

Question 3: Who founded Jet's Pizza?
Answer 3: Jet's Pizza was founded by John and Eugene Jetts in 1978.

{ 32 comments… read them below or add one }

Mary Carter August 9, 2018 at 10:53 pm

I had a fall in Jets in Nashville at the Green Hills location. Fortunately for me AND them , I did not have any “acute injury” according to my x-rays. They were slow about paying the x-ray charges although they did after several phone calls. They were careful not to put my name on the check so as to distance themselves from me ( I am sure legal told them to omit my name). The thing is..I attempted to switch chairs because my chair was wobbly…but before I could move ……my chair just collapsed….totally….well I did not make a big deal about it….maybe I should have. I thought as a gesture of good will…they would AT LEAST..send me a gift card for a couple of pizzas. Most places do that just as a gesture of good will…..but not Jets !!! Consequently we do not go there anymore because I was totally ignored by the powers that be, although the store manager, Will, was very nice and apologetic……..poor service recovery !!!! I contacted them before but no response.

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Michelle Adams March 13, 2018 at 6:56 pm

First of all I’m not from here I’m here on business didn’t really feel like driving around looking for places to eat so I use to work at jets in Elkhart IN. So the hotel had flyers that show places that delivers so I saw jets decide to order ok I put my order in the person told me it was gonna be 35 mins I order at 4:03 Didn’t get my food until after 5pm so I opened the wings and they were wrong so I called the driver and he said call jets so I did and told them so they said they would remake my order here it is 6:47pm and he just got here while I’m on the website I called them back to talk to a manager and he was rude as he’ll I told them never mind about the wings because when people mad they can do anything to your food to make a long story short he talk to me like shit I finally got the wings and they were cold and burned were is the respect when a customer spends they money and give tips that fucking manager need to be fired on site this problem need to be addressed when a customer orders and get the wrong food and had to wait twice and if someone don’t call me on this matter you guys just lost a customer period…

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Marie February 27, 2018 at 12:00 pm

We tried to eat the worse pizza last night. Very tough and skimpy as usual which I have been putting up with but the tough crust is enough. I use to make pizza’s and were nothing like this so I know you could be a little more generous with your toppings and still make a profit and do something with the crust it was horrible and if my next Jets is the same way you will have lost our business and I will spread the word in Cedar Springs, Michigan

.

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Bob February 11, 2018 at 10:26 pm

The Jet’s on Union Lake Rd. has to be the worst Jet’s in the area. Somehow they manage screw up our order EVERY SINGLE TIME. So you may be thinking, why would we still order from this Jet’s? First if all convience and secondly, we could never really believe that these people were so stupid that they could keep messing up a damn pizza. I really feel sorry for the furture of these people. Bottom line. Stay away from this Jet’s.

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TAHNIA December 14, 2017 at 10:13 am

I ordered a pizza and some wings and was told that my delivery would take an hour. Well an hour went by and I still didn’t have my food. Finally someone from the store calls to tell me that they were behind and that traffic was backed up and that I should get my food soon. The thing is the restaurant is only about 5-7 minutes from my home and I am pretty sure the traffic was not backed up that bad to the point that it took almost 2 hours to receive my food. I understand things happen but this was unacceptable. I also feel that they should have tried to at least make things right and say sorry for the inconvenience we will throw in a drink or even take off some for my total but none of that was offered. When the delivery person finally got there and I was trying to get my food and sign my receipt, he was on his phone texting. Overall this was not a good experience.

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Jovica Trpcevski November 27, 2017 at 7:19 pm

I have been enjoying Jet’s Pizza for over 11 years, but after today’s incident them burning my wife’s I told the the employee the pizza was to done and he told me it always comes out of the oven like that, and I told him no it does not, and the last delivery the 16 mile & Dequindre rd. location made to my house took 1 and a1/2 hours and the pizza was lukewarm when it finally arrived, I called to complain but the manager was conveniently busy doing something where he couldn’t talk to me, but it’s OK, I’m not going to buy Jet’s anymore because the people running that location are doing a very good job at it,and don’t care about customer satisfaction and i’m not going to spend my money on burnt or cold pizza ,I think I’ll give Little Caesars a shot.

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Heather Stachel November 25, 2017 at 9:27 am

It’s a shame the workers are primarily teenage boys who are so lazy. Jets has really good pizza but the workers are so incompetent. We orderered our usual Friday night pizza and Greek salad. When we got it home the salad was 90 % wilted, slimy lettuce and had to be thrown out. So annoying. We’ve had issues with this franchise in the past with wrong orders but this was the most disgusting and lazy job.

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Tyler Glasser November 18, 2017 at 1:04 am

I was working there and upon making a phone call I was fired. I tried explaing it and the manager that the phone call was because my grandmother was in the hospital and he wouldnt listen so I told him to go whatever. He said I am no longer employeed and told me to go f**k myself and said I need to leave before he calls the cops. He then proceeded to tell me I screw my boyfriend behind closed doors and I am a fa**ot a** b**ch. This is in Marquette.

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Debbie Haddock September 21, 2017 at 3:45 pm

No more business from me. My dog would not have eaten the pizza that was delivered to me last evening and manager hung up on me twice saying that he was willing to work with me until I said that I could not do further business with Jets if they didn’t try to take care of my order from last evening.Very child like behavior and definitely not management material.The grease was running down my wrist and I specifically said no meat.They tried to cover up the pepperoni with cheese. Yuk!!! Delivery person was awesome.Cinnamon stix were great but totally different from order before.I had cinnamon stix for dinner.Could not eat the pizza.

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LW July 8, 2017 at 5:56 pm

Has headquarters replied to any of your complaints? Just wondering if they cared enough to reach out?!!

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Danielle September 17, 2017 at 12:46 am

No kidding!!! We ordered a pizza and our bill was $29- but our credit card bill from them was $35.????? Then no dipping sauces we asked for plus charged us for triple cheese we did not ask for and mushrooms. When I called Bryan in there Clearwater Florida location , he was extremely rude and really didn’t want to deal with any of this and said we are closed. Good luck!!!! Never again…… Never again……

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Kathryn Randolph November 27, 2017 at 11:10 am

I called Headquarters on the November 21st and was assured several times that someone would get back with me after I filled in one of these complaint forms. Thinking about contact the CC company and cancelling the payment.

I have nothing so far. Very disappointed because I do like their pizzas and salads. But a two hour delivery in unacceptable especially when you get cold pizza.

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douglas June 24, 2017 at 9:00 pm

I worked at jets on Montford Dr in Charlotte NC as a delivery driver and let me start by saying the place is disgusting everything is sticky no one cleans like their supposed to and the other drivers are just lazy as hell they only worry about themselves and try to jump in front of u to take a delivery or take doubles that don’t go together secondly there’s one worker there named curry who thinks its ok to walk around with a gun in his waste not to mention a very illegal gun and all the drivers are always using drugs outside of the store these workers dont care about any of u so I wouldn’t go to this location

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Jane June 13, 2017 at 9:34 pm

Very bad service at telegraph in dearborn heights. It took almost 2 hours for order to be delivered, called 10x no would answer finally they did i had to cancel a 60.00 order and the manager did not have a care in the world about it…..owner would probly be pissed. She was very rude and useless. Would NEVER order from this establishment again. IF U CANT GET PIZZA RIGHT, u shouldnt be there.

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Jane June 9, 2017 at 5:49 pm

I placed an order today at the Jet’s Pizza in Greenville Michigan. After I had given my order, the man who answered asked a question. I did not understand what he said, and asked, “what did you say?” He replied in a snarky tone of voice with dramatic pause: “Do…….you…..want…..anything……else?” It was condescending and I don’t like to be treated like I’m stupid. I replied, “Noooooooo.” Then he restated my order to me, but he did not say mozzarella cheese on our cheddar cheese bacon burger pizza. So I asked if he had the mozzarella cheese on that pizza. He replied, “.ALL pizza has mozzarella on it.” I have never ordered pizza here before, but other places do not always have mozzarella cheese on their pizzas. He again treated me as though I am stupid. When we picked up the pizza, my brother in law went in and asked to speak to the gentleman who took my order. It turned out the guy was the manager. He explained that I found his tone of voice to be snarky. His only reply was that he did not mean to come across as snarky. No apology was given. The pizza tasted great, but I will not spend money in a place where the manager does not value the customers.

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Marie April 14, 2017 at 11:53 am

I will never waste money with this company ever again. Rude employees; poor service; incorrect orders. I have filed a complaint with their corporate office. Next is the BBB.

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shah john April 20, 2017 at 12:16 am

I received the same rude service. after many years order from Jet’s cant believed they are rude and stupid. but fortunately we have many choice; and we dont missed anything at least. I am appreciate them because now I dont waste my money anymore there

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Ronnie Moore April 9, 2017 at 2:26 pm

My wife ordered Jet’s pizza on Thursday, April 6 2017 . Her order came out to be $28.48….however they charged us 3 tines for the same order. Upon discovering the mistake, my wife notified the mgr. of the infraction and he asked us to give it a few days to see if it post to our account. She called back after two days and he asked us to come bye and he would cut us a check. We came bye the next day to pick up our check and the mgr had left word to wait until it post now. And the mgr on site was very rude. Accused us of ordering 4x. And not to mentioned time and gas of keep coming back for something they did. The mgr. on site would not let me talk with the mgr. that told us to come and pick up our money. This is my second bad experience with the Smyrna branch on Almaville rd.

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kiana March 20, 2017 at 9:57 pm

i am a regular customer , i usually order from jets pizza very ofter for years . i called in today to place my order ,the 2 slices and a mtn dew what i get everytime i order , i also get it delivered to my job , they have delivered that order to me multiple times, when i called in to place that order, the guy picked up , i gave him my first and last name, he couldnt pull me up then i provided him with again along with my address, when i stated my address he said in rude manner ” IM STILL TRYING TO GET YOU NAME MA’AM” he didnt ask how to spell it or nothing , then when he got it , he tells me he cant deliver the 2 slices and i ask ” well sir , i had this order delievered to me multiple times” then he says ” well i dont see any of you information in the system ” i told him i just placed a pick up order same name and everything just the other day , not to mention ive ordered from yall multiple times , how come its different then the last , so he says ma’am i dont know just doing my job , so he ask me in a rude “are you going to order something”, first he didnt apologize , 2 . he didnt confirm the spelling of my name , 3. he didnt ask what was my payment method and 4. when i told him i wouldnt ever order there again he says “great” … if this is how this company works and the time of people yall make mangers then I WILL NOT ORDER NO MORE . i have spent money of this company it use to be my favorite until that one person upset me .

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Heather E March 15, 2017 at 10:05 pm

We just recently decided to return to Jet’s in Davison, MI, because of a very good experience while visiting a friend in another city. We were so impressed with the Aloha BBQ Chicken Pizza (YUMMY!!)
The first couple time we ordered from Davison, no problems, other than a somewhat long wait time for delivery. However tonight I ordered my usual Aloha BBQ Chicken pizza- regular round crust NOT deep dish. When it arrived 45 minutes later, it was DEEP DISH, not what I ordered.
My husband, decided to call and let them know what happened and to see if they would be able to fix the mistake. He spoke with the “manager” Ben, explained that I had ordered regular round crust and wanted to know what we could do. Ben said it,”must have been an accident” and then said, rather abruptly, “what do you want me to do about it, he probably didn’t mean it.” After a few minutes, he finally said, ” I guess I can make a new one or credit” We asked to “could you please remake it?” and he sounded very rude and reluctantly agreed to do it, saying, “Fine, ok” Very disappointed in the customer service at this location. Hopefully, this can be addressed and we can be happy with place.

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Allyson February 24, 2017 at 12:05 pm

I work in Hebron Kentucky 41048 worldwide Boulevard. We love Jets Pizza. There are several businesses on worldwide a lot of us go up there for the lunch special but never ready sometimes when we call it in to go pick it up that’s not ready I try to give Jets Pizza my business but this past week went there three times and every time just want to let you all know that you’re losing business because lunch special not being ready . Thanks Allyson

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Kathryn February 12, 2017 at 10:37 pm

Hi I had a delivery order from jets the other day at 9:30, I didn’t receive my order until an hour later, it was like warm the pizza and cinna stix, the pizza was still doughey and cinna stix had no icing. I called several times to tell jets about my order but no answer. I called the following morning and explained to a manager what happened but would not replace my order even with proof. I’m extremely upset.

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Latondra baugh February 7, 2017 at 8:58 pm

I love jets pizza and I order there all the time, but today I order a pizza from jets at the location of 214 25th avenue n in Nashville TN and was very disappointed.. First off I paid $22.93 for my pizza because I am pregnant and really hungry.. Once my pizza arrived it was not hot and it was only toppings on ever other slice leaving some slices with nothing but cheese.. So I called jets back and to let them know how poorly topped my pizza was and it was not worth my 22 dollars. I asked if it could be remade.. Not only did the women (Mariah) whom was a manger give me an attitude but she also told me she would warm me up some toppings and place them on top of my pizza.. I asked if she was serious and she replied by saying do you want it or not.. I am very disappointed in the poor service I received at jets. They have some of the best pizza but the worst customer service and the managers should be held at a higher standard.. Hate to say that was my last trip to jets.. Not only did I call corporate but I will be calling their boss Mr.Larry whom my fiance is a good friend of… Very disappointed in jets

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Brian Bennett January 17, 2017 at 7:48 pm

I moved from Michigan in 2005 to Indiana. I was quite surprised to find a JETS Pizza in Lafayette, In. Was even more surprised to find out that “Jets” has stopped making my favorite dish called a Jet Boat. The store out here said it was time for a new change. Can someone please tell me why you’d take away what so many people want? Change is good. Fine. Ok. But to remove something like that and replace it with something so different? WOW! You must not like having money or a business! Just a thought, If people like something you offer, what do you think is going to happen when you remove it from your menu? Yup, your right, you loose business! My wife and I used to eat at that location twice to three times a week, but, because you have removed your “JET Boat” from your menu, We will NOT be coming back to Jets!

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Murphy January 12, 2017 at 10:53 pm

Jets pizza placed is closing at 11pm called at 1040pm for a delivery they told me pick up only. Won’t be ordering from the Lansing Michigan Frandor location again. 1/12/17

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Andrew February 3, 2017 at 10:53 pm

Really?! you finally decided to call 20 minutes before close? youre a rat

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Jim April 20, 2017 at 9:55 pm

I called at 9:30 and was told the same thing. Different location though.

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wendell daniels January 1, 2017 at 12:46 pm

happy new year jet’s pizza im wendell daniels and i love me some jet’s pizza eat jet’s pizza every friday i go to your store in clawson on 14 mile rd i have a small hi performance shop in troy mi we race pro stock motorcycle on the NHRA tour i would love to have a meeting with jet’s pizza for some sponsorship
wendell daniels psb 304

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FRANCIS D HITCHCOCK December 14, 2016 at 7:19 pm

I have received some coupons that I have been using. I appreciate the coupons. On my last order, while phoning it in, the person on the other end of the phone was clearly making mockery of the fact that I was using a coupon to pay! He asked how much it was for “free!?” How incredibly rude. I will make sure and contact whoever directs customer service or corporate if no response to this is made.

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pattie jaworski March 6, 2017 at 5:11 pm

I received the same rude service from Tyler in the Dearborn Heights store. I was so mad for him taking advantage of a senior that I called corporate. Message says we close at 5:30, duh it was only 4:35
I’ll never get a call back either 🙁
What ever happened to a valued customer!

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Darby November 12, 2016 at 1:52 pm

I recently went to my local Jet’s store in Farmington,MI and the employee at the register was so rude when I walked in the store she did not speak. I then spoke to her by saying “Hello” she did not respond. I asked her what her problem was and she and her co worker began to laugh. The customer service at this location on Grand River sucks! I think that it’s so rude to not speak to your customers when they walk in. She must be new because this has never happened before. I’ve been coming to this exact location for over ten years.

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Tanisha August 23, 2016 at 8:17 pm

I ordered 2 pizzas to e delivered to my house. One of those pizzas was incorrect, so I contacted the store.

After explaining to the manager that my order was wrong, he argued with me that a bell pepper and a banana pepper was the same, when clearly it’s not. At that point, I just asked for my money back for the one pizza that they got wrong. I didn’t want to eat any food from someone that was totally rude.

He stated to me that he could not give me a refund even though the pizza was wrong and was not touched. He would not give me corporate number or any of his information. I paid over $4o dollars for that order.

I will never give them any business again.

I just want my money back for the pizza I never got. I do not want a coupon, nor a credit. This will be sent to the BBB.

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