Jackson Hewitt Corporate Office - COHQ

Jackson Hewitt Corporate Office

How would you rate your experience with Jackson Hewitt ?

[Total: 56    Average: 2.1/5]

Jackson Hewitt Corporate Office Address

Jackson Hewitt Tax Service, Inc.
3 Sylvan Way Suite 301
Parsippany, New Jersey 07054

Contact Jackson Hewitt

Phone Number: (973) 630-1040
Fax Number: (973) 630-0710
Website: http://www.jacksonhewitt.com
Email: Email Jackson Hewitt

Jackson Hewitt Facts

Founder: John Hewitt
Date Founded: 1982
Founding Location: Norfolk, Virginia
Number of Employees: 204

Jackson Hewitt Executives

CEO: David P. Prokupek
CFO: Peter Walker
COO: Steven Barnett

Jackson Hewitt History

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Jackson Hewitt began in 1982 when a group of investors bought 6 Mel Jackson’s Tax Service locations.

The company grew slowly until 1986 when they began to franchise.  By 1987, they had added 22 new offices.

In 1989, the company partners with Montgomery Ward to open branch locations inside their stores.

In 1992, the company goes public.  jh 4

In 1994, the company partners with WalMart to begin opening branches inside WalMart and Sam’s Club stores.

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In 1996, John Hewitt leaves the company and is replaced as CEO by Keith Alessi.

In 1998, the company is purchased by the Cendant Corporation.

By 1999, there were 3,000 locations.

On April 3, 2007, the US Justice Department announced that the federal government had filed civil injunction suits alleging tax fraud by five corporations owned or partly owned by Farrukh Sohail, a franchisor. On September 28, 2007, the Department of Justice announced that it had reached settlements with each of the defendants in the case. Under the settlement agreements, the majority owner, Farrukh Sohail, of each of the businesses was to be barred from preparing tax returns for five years, and approximately fifteen of Sohail’s employees were permanently banned from preparing taxes other than their own. Jackson Hewitt states that an internal audit showed that none of their corporate employees knew about the scam which led to the filing by the Justice Department.

In 2011, the company was taken off the NYSE after defaulting on its debt.  The company eventually filed bankruptcy and emerged as a private company.

Today, Jackson Hewitt is the 3rd largest tax preparation service in the US.  The company operates over 6,800 locations.

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Jackson Hewitt FAQs

Question 1: What is the phone number for Jackson Hewitt?
Answer 1: The phone number for Jackson Hewitt is (973) 630-1040.

Question 2: Who is the CEO of Jackson Hewitt?
Answer 2: The CEO of Jackson Hewitt is David P. Prokupek.

Question 3: Who founded Jackson Hewitt?
Answer 3: Jackson Hewitt was founded by John Hewitt in 1982.

{ 157 comments… read them below or add one }

James Hinton May 2, 2018 at 7:43 am

Back in February 3rd 2018 we had our taxes done. The lady who done our taxes was doing ours and someone else at the same time. She went from one table to the other table and got our routing number wrong. We talk to one of your represenive Kimberley a manager at :

231 South Quintard Avenue

Anniston, AL 36201

(256)403-1057

In The Wal-Mart

5560 McClelland Blvd.

Anniston, AL 36201

(256)405-4973

We got check for our refund but we asked for a partial for what our taxes cost to have done and she agreed. It wasn’t policy to do 2 taxes at the same time. Our tax preparer was Nicole Ingram and a number our pack is #50809 and our names are James H. & Sandra Y. Hinton. Since I got disrespected the way me and my wife did and not receive our partial refund for the charges. Now I’m asking for a full refund or I am going to go to BBB and report Then I’m going to see what legal actions I can take. Kimberley the Manager told me and my wife we would receive this in 2 weeks and it’s been over 2 months still nothing. She will not take our calls and when she does she says she can’t talk right now I have to call you back, but she never does.

Sincerely,

James and Sandra Hinton

Oxford, Alabama 36203

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Robert Bonnette March 12, 2018 at 1:31 pm

After using Jackson hewitt for more than 10 years taking the standard deductions , the preparer recommended I itemize for my 2015 return. I said several times that I had no documents or receipts. She assured me I wouldnt need it so I agreed. I was then audited for this return and owe $1700. When I contacted an area manager , Steve , in Baton Rouge , he said that I signed so it’s my problem. I know legally I have to pay this , but ethically , JH should take responsibility. Will never go back and have taken others away with me.

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Pam Herndon April 13, 2018 at 3:06 pm

I’ve been using jackson hewitt for over 10 yrs. it’s says 100% satisfaction or your money back. well the lady messed up on my taxes in popular bluff mo.called corporate and got a call help center. Gladys a manager from Jonesboro called me back did amendment still messed it up. had to pay another tax preparer to fix it. Will never go back to jackson hewitt again.

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Anna Janice February 16, 2018 at 4:24 pm

Hostile Work Environment and age Discrimination.
My name is Anna Janice I was an employee for Jackson Hewitt In South Mississippi.
Office number 10801 Jackson Hewitt 2510 Pass Road, Gulfport Ms. I would like to tell you what happened to me as I was employed with Jackson Hewitt.
I started training with Jackson Hewitt in November of 2017; I received very little training most of what I learned was on my own. I was put on payroll on December 18th 2017 , when the advance loan on your tax refund started. I told Vicki Frasier, the Manager of the office, that I did not feel ready to start doing taxes; her response to me was “Yes you are going to mess up bad, but that will be Ok”. I thought to myself how messing up someone taxes can be Ok.
, I worked at the Pass Road JH office from Dec 18-29, from that time period these are the problems that occurred : My notes on profiler never did work, I told Vicki Frasier about this and answer was to hand write my notes on a piece of paper and scan them in, that was a problem also because you see my scanner never worked as well, so I took it upon myself just to add notes and copies of ID’s and SS cards to the paper folder of the customers . When I would ask Vickie Frasier about my scanner she again told me “It will Be Ok.” I could never ask anything about a problem I would have doing taxes, she was always annoyed. I did manage to do my job with the little knowledge of taxes and teaching myself as I worked my job. For that period of time I did 48 returns.
On Jan 2nd Barbara Pierce moved me to Jackson Hewitt office at Wall Mart in Pass Christian, store #55079. Barbara told me that I was not allowed to make overtime, so if the store was slow I could leave 45 minutes to one hour early and I could not work weekends. When I was at the Walmart location, I had made my little office very organized and clean, I handed out my brochures on the products and services that Jackson Hewitt had to offer our customers. During the slow period at the store I would study taxes. Again there were still problems with the profiler notes, I told Ms. Barbara about it but nothing was done.
On Jan 29th, Ms. Barbara moved me out of the Walmart location Just as employees at Walmart were getting their W2’s , I asked her why she was moving me and she told me I needed more training and to pick up my speed. Vicki Frasier told me my hours would be from 1pm to 9pm. When I asked her why these hours? She told me “That is when she needed me the most” please remember what she just said, (That’s when she needed me the most).
So I went back to work on Pass Road office #10801 I clocked in at 1:00 pm. Again I ran into the same problems as before, scanner not working and profile notes not working, again I told Vicki about this and still nothing was done. That day I filed and did 4 returns, I also did accepted from IRS and Rejects from IRS. I asked Vickie Frasier to please show me how to estimate a refund without doing it on the computer; she told me I did not need to know how to do this. (I thought I was there to learn).
I returned to work the next day Jan 30th again I had the same problems with the scanner and notes, plus my printer ran out of ink and there was no ink replacement for my printer. So Vicki moved me into Ms. Barbara Pierce office. At least the scanner worked but not the notes. I did six returns that day, my speed was picking up and I was teaching myself a lot about taxes on my own. I filed acceptance and rejects. I asked Vicki how I was doing and she told me I was doing fine, my filing was good and my speed was picking up. She left at 8:30 and I closed the office at 9:00 pm. I felt confident in my work.
I returned to work on the 31st again other than notes not working on profiler, everything went fine. The office was slow so again I only did 6 returns. Also Vicki left at 8:00 pm and I closed at 9:00 pm.
On the 1st of Feb I returned to work at 1:00 pm, before I even got to clock in Vicki Frasier starts to yell at me in front of the receptionist and customers in the lobby, she yelled at me for not filing right and not scanning, told me she did not want me there at all. I clocked in and went to help the next customer and the receptionist Tanya told me “I don’t want to start any trouble but you cannot do any returns that has Vicki name on the file”. State tax had open up that day and she refused to teach me how to do that, and refused me to help any customers.
I found this strange because Mon, Tue, and Wed. my work was fine, then on Thurs. everything was wrong and I wasn’t allowed to touch anything. I sat at my desk for three hours not helping anyone, when someone approached me Vicki rushed out of her office and told them would have to wait for her or come back later.
At 2:00 pm Vicki Frasier’s Husband walks in, “in his uniform” he sits in the lobby and stares at the customers and employees as if he expects trouble. This makes me uneasy. After three hours of this and the husband staring at me, I had all I could take. I went to the receptionist, told her to clock me out because I was at the point of speaking my mind and if the situation continued I would have need medical assistance due to my blood pressure. I now understand why five other Jackson Hewitt employees lost their job the same week.
In closing all I wanted to do was learn taxes, and do my job. I am a business woman, educated and professional. I have never been treated this way in a work environment, I was harassed, belittled, embarrassed on numerous occasions in front of clients and coworkers. I believe Jackson Hewitt office in Gulfport Ms is likely your least professional unit on the coast. Jackson Hewitt needs to read page #1 in management 101 “praise in public, reprimand in private” this makes good employee relations.
I firmly believe I was discriminated against due to my age. The manager and general manager held little to no regard for my opinion or requests. They made my last day in this position uncomfortable and downright hostile.
I would strongly suggest reviewing the unit at store 10801. I intend on filling a complaint with the better business bureau and if this company does not conduct a review on store 10801 I will contact an attorney.
Out of twenty plus years in business I have not ever encountered a group of professionals that acted with such low class. I feel I was forced out of a position that could have been profitable for myself and your company. I would not take this much of your time if I didn’t feel it was necessary. I pray that you read this letter and take some form of action.
I appreciate your time and consideration in this matter.

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Steve January 20, 2018 at 4:57 am

Do not visit the store in Chehalis Washington. The preparer hasn’t a clue of what he’s doing. He actually lets you do your own return on his computer. His name is John and omg. Why would corporate allow these a Franchise owners even have a store. They are both alcoholics David is very abusive to the workers yes he’s the owner. They don’t follow the direction of corporate. He raises the prices way above what he’s supposed to. I have a picture of the client setting in the prepares chair doing his own return but it won’t let me post it. I will be sending it to corporate. Anyway do not visit these folks. I highly do not recommend it. You can get your taxes done so much cheaper and by a professional. And please corporate email me ASAP. David needs what’s coming to him.

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Lisa M Bellamy January 12, 2018 at 1:52 pm

Well I have a issue I worked 3 days n have got paid for those days I was told I got paid for those days but I didn’t cause they get paid every 2 weeks not every week

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George Brennan December 11, 2017 at 12:49 pm

In the interest of fairness, I wanted to update my comment of Sept 15 of this year. It required some effort on my part, but you can find the current JH Corporate HQ address via the internet if you dig deep enough, in addition to their current CEO. Why they do not update this website is beyond the ken of this Irishman, but if you make the effort, someone will get back to you and resolve your problems. Thanks JH, for making me believe in Corporate America again! That being said, everyone should investigate and vet the franchisee they are dealing with before using JH as a tax service because I think that is where most of the problems occur.

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Tammy Robinson December 11, 2017 at 12:56 pm

We have double checked our listing and the information is up to date. Thanks

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Anna Janice February 16, 2018 at 4:33 pm

George Brennan could you share please where you found the JH Corporate HQ address. I have been looking for it and can’t find it. thank you.

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Tammy Robinson February 17, 2018 at 2:28 pm

Anna -its right here in the listing. Scroll up, above the comments.

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S Miller December 7, 2017 at 4:54 pm

I would like to file a formal complaint for a Jackson Hewitt Atlanta GA Office employee; LaSandra Warner . I received a confrontational call from LaSandra Warner regarding an upcoming training course for taxes. She was upset because her friend was offered the opportunity to join a training course with a different company. At that time, LaSandra Warner begin to provide false information. She stated that she was a CPA with Jackson Hewitt and her friend must go to Jackson Hewitt Tax School because Jackson Hewitt will certify her to become a CPA. This is completely inaccurate information because Jackson Hewitt does not provide credentials to become a CPA. LaSandra Warner begin to harass several employees asking for our information for the Secretary of State, office location, etc as if she wanted to intimidate us. After looking for her credentials via the IRS website, I found that she is not a CPA. I could not find a PTIN for her. I am looking into this manner with the IRS and the Better Business Bureau because she is misleading people by stating she has a CPA and gives Jackson Hewitt a bad reputation by calling and harassing people.

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adam fiechtner November 29, 2017 at 1:24 pm

sued still no answer contempt under crcv lawsuits, order of protection under violence crimes act , victim crimes act , act of war, war crimes, 18 usc 1001, 8 usc 1503, 18 usc 3, 18 usc 1111 please contact 24 hr due to due process, all use name id to cover murder, tax tehft, had no return whole life, ask for relief due to exstream violence crims to plaintiff, to maim poverty being royal king, president son , high rank, put in seize paper work due to no answer all had holidays under f am 7 decent of law written 232 s 12th ave phoenix az 85007 6024917752 star, career, health, reconcilation 10,000,000 per watch companies , etc on invention under equal proetcion is what it is in the law book) under specoial immunites

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Ashley October 26, 2017 at 2:11 pm

I filed my taxes in January and just found out that my return finally got there September 7 and the area manager never printed it and now there telling me that the check expired and it will take at least another two weeks to get another check and they charged me over 500.00 for single form. This company is terrible and I think they just scam people. I will never get taxes done again by them and definitely don’t recommend for anyone. This was the okmulgee ok branch

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JUDITH SUTTON August 26, 2017 at 1:08 pm

MY HUSBAND AND I HAVE BEEN DEALING WITH JACKSON HEWITT SINCE 2012, TO FILE OUR 2011 TAXES.. WE LIVE IN PENNSYLVANIA. AND ALWAYS IN THE, 2012 THRU 2016, YEARS OF DEALING WITH THEM HAVE TAKEN OUT THERE GOLD CERTIFICATE OFFERED. THIS IS IN CASE MISTAKES ARE MADE BY JACKSON HEWITT WE WOULD BE REIMBURSED UP TO $5,000.00. WELL WE GOT PAPERS BACK IN 2013 FROM IRS, THAT MISTAKES WERE MADE. YES WE GOT THE $5,000 BUT WE HAD TO DO ALOT OF FAXING AND FOOTWORK TO GET IT. LOW AND BEHOLD ALONG COMES 2016 AND PAPERS FROM PA. STATE MISTAKES WERE MADE IN 2015 WE IMMEDIATELY TOOK ACTION CALLING THE DIFFERENT PERSONS INVOLVED TO ZERO AVAIL JUST THE RUN AROUND. FINALLY IN MAY 2017 I GOT IN TOUCH WITH CRYSTAL AND THREATENED A LAWSUIT. GOT PHOTOCOPIES OF WHAT THEY SENT THE STATE AND JUST LAST WEEK WAS NOTIFIED BY THE STATE THAT OUR 2015 STATE REFUND WILL BE COMING IN 3-4 WEEKS. NEVER RECEIVED THE $5,000.00 FROM GOLD CERTIFICATE PURCHASED IN 2015. I HIGHLY RECCOMEND ANYONE TO MOVE ONTO ANOTHER COMPANY. AS FOR MY HUSBAND AND ME OUR LAWYER SAID WE HAVE A WINING CASE. THIS IS NOT SO MUCH THE MONEY AS IT IS PRINCIPLE. BY PLACING OUR EXPERIENCE HERE IF ONLY WE HELP ONE PERSON IT IS WELL WORTH IT..

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Kim veloce August 23, 2017 at 1:43 pm

I filed in April and my tax preparer left and they can’t help me. I think she took my money

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Kim veloce August 23, 2017 at 1:44 pm

I got charged$383.95

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thomas henry May 5, 2017 at 6:10 pm

i filed in march of 2017 , it has been 2 months , i have not received a call or anything in the mail from this company , i believe that they have taken my money and refuse to answer my calls or offer up anything for a answer , I DO NOT RECOMMEND THIS SERVICE TO ANYONE !!!!

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thomas henry May 5, 2017 at 6:12 pm

AND THEY DO NOT TELL YOU IT WILL COST UPWARDS OF HALF OF YOUR RETURN , SEEKING LEGAL ACTION

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Dawn Kiser June 5, 2017 at 5:36 pm

The Jasper Alabama location did nothing to prevent me from getting audited and when I got audited they did absolutely nothing to help take the steps on correcting errors that was made now I owe the IRS because of there reckless and negligence of fixing this matter I am seeking legal counsel

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Vickie Purvis May 3, 2017 at 11:27 am

Went to Bowling Green Ky. Office. The lady doing out taxes (daughter/student and myself) had no clue what she was doing. Made a complete mess of our tax return. Charged $89 for daughter no problem,,paid it then she added more forms that was her mess up and charged another $200,,my daughter was in college. After the main man there told of her screw up and she had to fill out ammended returns. They owe my daughter $200 but no one will return my call. I will never do business with these scam artist again! I’m sure no one at corporate gives a crap. Going to small claims court. Shame on Wal-mart for allowing them in their stores.

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Kara May 3, 2017 at 4:36 pm

I had almost the exact same issue! I was on the phone with the “help” line a half dozen times. I was transferred around, hung up on and told my case was never reported. I gave my personal information to someone, that I apparently never talked to, and they have no record of the calls. I made a report and received a case number but was never given any follow up, nor received the “100%” satisfaction guarantee that they claim to be so proud of in the commercials and on their website. They are fraudulent and now they have a security breech that involves who knows how many people. I have an attorney working on this, with every phone call accounted for, and every claim they messed up.

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Julian smith April 17, 2017 at 6:18 pm

Will never go here again $ 450 is way too much.
Any place is half the price. And I couldn’t get a reason why it cost so much, except ” I just put information in computer . I don’t set prices. ” I find that really unprofessional. You need to let people know up front around about cost. Will never refer anyone here.

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Ms. April 13, 2017 at 6:15 pm

Went to the Simi Valley Office to have my 2015 taxes filed. I was quoted a price to file my taxes along with a gift card of $50 for filing with Jackson Hewitt and being a loyal customer for years. When I got there the manager told me she couldn’t honor what her tax preparer told me because that discount is only for 2016 taxes and that she made a mistake to tell me this. I showed her where it was written down from my last visit when I got the quote and still they would not honor it. I’ve never had a problem with them til now. If your rep assures me of this discount, it should be honored. I asked if the discount could be applied and I pay the 50 less for the filing, still no. I’m very disappointed in their service and will not be returning. I will try Turbo Tax Next Year, my family has used Turbo Tax without issue and it was free!

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Christopher Reynolds March 31, 2017 at 12:09 pm

BEWARE!!!! I went to Jackson Hewitt Tax services as they were offering $49 to file a federal 1040EZ. I am single with no dependents and at the end they charged me over $390!!!! I even said to the guy, “This seems a little expensive” and in reply, I got “well thats our fees, so sign here.” This is the first time I had done my taxes on my own and had no idea I could say no and not pay for a service someone just provided for me. I have been in contact with costumer service and the area manager, Kimberly, who does not seem to care. Being a college student only able to work part time, I am appalled that they would charge me these fees. It is disgusting how these people do business. Avoid at all costs!!!

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Regina Dawn Wiles March 27, 2017 at 12:36 pm

These people have always done a good job with my taxes but this year they made a mistake on my taxes and the IRS contacted me and when I took it to Jackson Hewitt they proceeded to tell me it was a misunderstanding rather than a mistake and I had to pay in 600.00 for their mistake and I still have been waitimg on my tax return. If you guarantee your work then you hold true to your word and refund the client in which you have made many excuses to not pay for your mistake. Maybe a lawyer can get it from you and you need to stop advertising false promises and guarantees. Well I guess my next step is BBB.

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Brandy March 24, 2017 at 9:08 pm

Jackson Hewitt should be made to shut down. I had used them for several years and I did not this year because I was charged $385 for some dumb a$$ to file my 2015 taxes wrong now I owe over $3200 for his mistake I still don’t understand how this is possible. I thought they were certified to do taxes and the hell with the guarantees they offer all I got told was ” that’s how we roll and all I can say is I’m sorry”. I guess your stupid a$$ is sorry because you don’t have to pay it back and still got your damn money from me. I wish ever JH would go out of business. I even talked with a lawyer and was told it was IRS so pretty much I was screwed. It is wrong and I still want to know why I should pay for his stupid mistake. I will make sure everyone in my small town knows what happened to me how I got treated so I hope no one never goes back in that sh*t hole.

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Dawn Kiser June 5, 2017 at 5:38 pm

Me too I owe 3200 never been audited before until I used this service for the first time

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George Brennan September 15, 2017 at 1:38 pm

Same experience for me. Used JH for the first imne in 2015. Audited for what my new preparer said was a chilidish, stupid mistake (omission of GOVERNMENT paid income). Totally unresponsive franchisee, and a Corporate HQ which has moved, but not updated their website address, so certified mail was returned. My feeling is there are enough similar complaints here to warrant a class action lawsuit, and prevent these people from defrauding more customers. I will be filing a complaint with the IRS (there is a form to do so.. go to IRS.gov) and likely with the Better Business Bureau if my latest communication is ignored,

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Veronica T March 20, 2017 at 7:41 pm

My husband and I decided to try JH for the first time…..NEVER AGAIN!! The tax preparer entered the wrong bank account# for direct deposit. Turns out the IRS didn’t reject it and ended up in someone else’s account. Called JH for assistance, because it was their error. Well, so much for that 100% guarantee..They didn’t even bother to try and fix the problem. Rather told me to call my bank. Are you f****** kidding me??? How about you give me a refund on the screwed up tax preparation and write me a check. If this doesn’t get resolved soon, they will be hearing from my lawyer. A$$HOLE$!!

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sean b, April 3, 2017 at 12:07 pm

Very interesting that the same thing happened to me this year. Third year with them and this year they sent my taxes to a different bank and state. Basically told me the same thing that there was nothing they could do. Over 6500 dollars gone to the wind. Was hoping you could direct me to the type of attorney needed for my dilemma

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Charles February 13, 2018 at 5:58 am

Did u get it resolve I am having the same problem this year

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bobbi petri March 19, 2017 at 3:00 pm

I WILL NEVER GO THROUGH THEM AGAIN. THEY CHARGED ME TWICE. They are nothing robbing liars and they do cheat you big time. Every time I tried to get ahold of them to help me fix my taxes I get a run a round from them. So now I’m trying to get it fixed and get them back. I thought they new what they were doing, Apparently they DON’T. I WEILL DEFFENTLY TELL ALL MY FRIENDS.

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Lori Barnette March 16, 2017 at 3:48 pm

I need to talk to someone at the corporate office as soon as possible. You do not want me posting my complaint on social media, I assure you. I have called repeatedly and apparently your complaint line of overwhelmingly full.
(321) 241-XXXX

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Lloyd March 11, 2017 at 4:40 pm

Lewisburg tn , wife provided all right info , somehow jackson hewiit got the wrong routing number ,, supposed to have money in bank march 3rd ,, so called yesterday and they said we had to go to the place where we filed , we do , we are told the wrong info was inputted , they say we should have a check waiting at wal mart by the end of this week , no check …, so today(saturday) i call the help htline , they tell me to go talk to the manager at wal mart so for the 3rd time i go there ,and no manager , so the lone emplloyee calls her and she says SHE messed something up ,, faxed a document for me to sign , says she will give me a call tonight or tommorow ….I WANT TO TALK TO A BOSS!!!!!NOT THE PEOPLE THAT MESSED IT UP !!! AND EVERYTIME I CALL THE HELP HOTLINE THEY ANT WIRE ME TO ANYONE AND SAY THEY WILL HAVE THEIR SUPERVISOR CALL ME , BEEN WAITING FOR 30 MINUTES NO CALL , SINCE WE WERE SUPPOSED TO GET IT THE 3RD OUR BUDGET IS SCREWED , GAS AND WATER IS GETTING SHUT OFF MONDAY AND I HAVE 2 BABIES ,, I WANT MY FULL REFUND ,, AND THE HOURS OF MINUTES ON MY PHONE AND THE GAS MONEY I SPENT AND WILL HAVE TO SPEND AGAIN TO GO COMPLAIN NEXT WEEK, I CALL CORPORATE AND THE CUSTOMER SERVICE LINE IS OUT OF SERVICE…..YOUR A F-ING MULTI BILLION DOLLAR COMPANY ……GET SH*T RIGHT OR IM SUING IM 36 YEARS OLD AND HAVE PAYED MY TAXES EVERY YEAR AND NEVER HAD A PROBLEM TILL NOW AND ITS PROBLEM AFTER PROBLEM AFTER PROBLEM….SRIOUSLY P-ED OFF

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Lloyd February 28, 2017 at 9:00 pm

On 02.28.17 at walmart in Greensboro NC 27405 area pyramid village rd. 6.15pm appt. No success. Female tax agent. Made no attemp in communicateing to me about how to nax refund wht u could itemz or deduct. In fct she seem to b going out way to cost me money. She said im too late for rapid type refund. And failed to mention any special offers that JH is actually. Offering right now. I wnt last yr to gvw try. Did great job vry happy. Of course it was a different tax agent. Mm imagen that a different person better result. Just saying. Any way bck to point were done. JH will never assist me wth tx help everyagain.

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Greg Southworth February 28, 2017 at 8:56 pm

I had my taxes done by Jackson Hewitt last year and was relatively pleased. This year I received a postcard from Jackson Hewitt that an appointment had been made for me this year at the Ware, MA Walmart on Feb 28. I wanted to verify the appointment, so I called the phone number on the postcard. After being hold and some delays the person said there is an “office” at the Ware Walmart and to trust that the appointment on the postcard was correct. Today, after taking off work to go to the 3pm appointment I walked through the Ware Walmart and saw no booth for Jackson Hewitt. I went to the Walmart Customer service and they told me Jackson Hewitt was not at this Walmart this year.What a wasted day and I took off work for no reason. I don’t feel like making another appointment….ever and I don’t want to go back to expensive H & R block. Maybe Jackson Hewitt will make good on their mistake!

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david steadman February 24, 2017 at 6:00 pm

first time I went to a Walmart office in troy ohio thought I got my taxes done and my wife asked the girl two times if both the state and federal were done she answered yes both times. checked my papers two day later no state tax papers. I go back the same girl and she said the state tax did not take but for $50 she would redo them. told her no way
then went to the main office after getting a letter from IRS needing more info. on line 64. a different girl she would take care of the error and send it back in. when I complained later about my taxes being messed up I was told the girl at Walmart office was new, the next time I call I was told that the error was found and went to the office the next day the same girl said there was no error. then I guess to make me feel better she would do my state tax free. no way already messed up my federal tax. just want to know why I paid 184.95 and still have no idea when and if my refund will be coming. I filed 1-17 and still nothing. do you stand behind your work because all I get out of this office is a big run around about how they helping on this but just giving different reasons why.

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stephen &jackie mcdaniel February 23, 2017 at 3:28 pm

we have been having our taxes done at JH FOR 10 YRS. THIS YEARS TAXES(2016) THE PERPARER did not record a 1098 form so we went back had an amenment done to correct the error . we were told that once we recived our state refund we wereto call the area coach so she could hand mail the amenmed fed portion of our w2 .we have been trying to contact this coach, no one at the office seems to know this person?at their headquarters
4385 wadsworth blvd wheat, co 80033 HELP!!!! we paid 227.00 for this kind of treatment??? this has been going on from 2-4-17 tru now 2-23 17.(got our taxes done at office 53533 7800 east smiet road denver co 80207 @walmart) please help!!!!!!!!!

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Sandy pruyne February 23, 2017 at 3:14 pm

Im so furious and very unhappy with jh..ive been going there for years..ive made 2 trips to jh being told my check was printed..still no check saying it expired it printed wrong..when it was supposed to be put on the serv card..I get told the card doesnt work..I’ll never deal with jh again..I should get a refund

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Dequarai Dominique Charles February 24, 2017 at 12:53 pm

So what happened did you get your refund my girlfriend is having the exact same problem and trying to find out as well

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hughman February 21, 2017 at 8:33 pm

When I called for an appointment. The receptionist told me to come in at a scheduled time. I looked up the address, and it wasn’t untill I arrived that I realized, it was located inside the American Fork UT, location Wal-Mart, next to the customers check-out line & register. I sat and waited at the little desk for someone to show up, and some girl, with blue dyed hair, named Carson, slowly approached 12 min. late of our scheduled appointment. I quickly realized, this may not go well… she was over boisterous, chatty, loud, obnoxious, & unprofessional. As a result, she simply forgot to get our account routing number for a quick direct deposit…. 3 weeks later… still waiting…uh, thanks?

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Tonya Metcalf February 17, 2017 at 6:45 pm

This is the first year o have had problems with JH. I was told when I brought in my w2s I would get the balance of my loan. Two weeks after turning them in I still hadn’t even gotten an email and the IRS had not received my return. Two hours in phone calls later I get a call from the lady who did my taxes she forgot to have me sign something. So then it was finally received by the IRS and check will be sent out in five days meanwhile still waiting on loan that I was approved for one supervisor said was sent out for direct deposit on the 11th. The next person gave me the 12th as the date still nothing on my card the 17 th and all of a sudden it wasn’t sent out til the 15th. I will have my IRS refund before I get my pre tax loan. What a bunch of bull

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Shequita Moore February 15, 2017 at 10:17 am

I should get a freakin refund because it DON’T make any since for me to pay these ppl 371.00 to do my taxes and it take a whole month to come back I have been with these ppl since 2000 I mf leaving I have had enough of the f**kery

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joe February 23, 2017 at 4:22 pm

Asked how much to prepare my taxes and they refused to give me a price after they started them. 1 w2 a house and disability plus 2 1000 lottery winner and I was told after the fact 295.00 after I said no we played lets make a deal. They said how is 129.00? This is a joke. No one should ever let these thieves near their taxes

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Anon February 10, 2017 at 3:39 pm

I successfully prepare taxes for over 200 clients each season by myself and have few issues/very few complaints, which are usually resolved fairly quickly. For the people having problems every year, my suggestion would be to find a reputable preparer (ask about their background and education) and use the same one year after year so there are no surprises. Sure, Jackson Hewitt has had their fair share of incompetent employees, I’ve witnessed a few myself. Please take it upon yourself to read the fine print and ask about your preparers background in taxes. You should know your life and what papers you are putting your signature on. Any type of refund advance is a LUXURY product that many people do not/should not qualify for, not something you are entitled to. ALWAYS bring your social when you are getting your taxes done.

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joe February 23, 2017 at 4:30 pm

Ask what experiance they have like the comment above mine says ? Are you f-ing kidding me. Thats why we have a tax preparer. They are suppose to know what the hell they are doing. If everyone knew about how to prepare taxes they would do it themselves. The jackson hewitt in the chalotte county mall florida are scammers and theives. NEVER AGAIN STAY AWAY. Your better off doing your own. The more money they see you are getting the more they charge. The mall should throw them out. @ w2s and school write off for my daughter how does 250 dollars sound then when you tell them they are crazy they lower it to 125. Still highway robbery. Tell customers before you start how much and get rid of the illegal paper that says they owe you35 bucks if they don’t use you after you overcharge the hell out of them!!!!!

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Susan Ciconte January 26, 2017 at 11:03 pm

I quit working for this company today. I started in the tax prep business in 1999 and for 17 years have avoided working for JH, Block, Liberty, or any other similar company marketed towards lower income. Regardless of IRS due diligence requirements and JH’s statement that a tax preparer can refuse to do a return, this company still encourages its employees to prepare returns based on false information. When I told an area manager from Wyoming visiting my twin cities office, I refused returns that were fraudulent, she didn’t like my response. For many managers it’s all about their numbers and metrics. For me I don’t give a rat’s ass about metrics and really don’t give a F what other employees are doing to earn bigger bonuses. My integrity matters more. Hewitt, as Block and Liberty attract the scum of clients who try to scam the system with fake W2s and fake self employment income with handwritten fake client information and no receipts for expenses. Would Hewitt back up its employee if the IRS determined the information was fake? Most likely not and I don’t work for anyone where I’d have to pay a fine for accepting fake information. It’s why I don’t work at a place selling tobacco or alcohol products. Many of the employees can’t pass the tests to be a preparer. I know. I saw it regularly. They had to retake the exams repeatedly. They couldn’t read the questions and these people are doing your returns. My integrity didn’t square with the prices which included multipliers depending on the month. And Jackson Hewitt doesn’t want its employees to know the fees either to tell a potential client. Also, what nonsense these companies do offering their gimmicks with paystub advances. People need to learn to save their money and have their taxes done at a reputable independent business, for half what JH, Block and Liberty charge. Forget advances. Forget assisted refunds, that is paying for your taxes out of your refund. Learn to save money and pay a cheaper price to have your taxes prepared. It’s all about selling more products and services with these companies when you really only need to pay a smaller fee to have your taxes done, or learn to do them yourself. And for those who want to lie about your income so you can reap big refunds from the earned income tax credit and other credits, the IRS rightfully so is cracking down on you. I don’t work for cheats as clients or with companies who promote this behavior. If I had been a Wells Fargo employee, I would have walked and reported them to the Justice Department. I just don’t understand employees who are slaves to employees, continuing to engage in fraudulent behavior.

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Latisha Green February 2, 2017 at 5:29 pm

I truly do apologize that you had to quit your job. I also understand integrity too! I have been going to Jackson HEwitt since i was 17 yrs old. I am now 42. I filed my taxes as usual this year and they screwed me out of a loan that I was approved for. They claim it was a glitch in the system. They will not give me the corporate office number and the number that is online leads back to them. They do not deserve an honest person like you. You did the right thing!##

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Danielle February 22, 2017 at 3:01 pm

This my 3rd year with JH and i got my state back but my federal is lost somewhere and i should had gotten it today but i called irs jh and that they telling me it was direct deposit this morning nothing

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Bryant Rose January 26, 2017 at 1:38 pm

A lady in the Florence county South Carolina office submitted my information to metabank after I told her I didn’t want to get my taxes done with Jackson Hewitt. She did it with wilful intent I believe since my wife I’m separated from said she wasn’t doing her taxes with them. And I ask the lady to shred my personal info or give it back to me and she said no they have to keep it. If something goes wrong with my tax refund I will have my attorney involved and potentially files a law suit against Jackson Hewitt all because of a unsatisfied employee that I turned away

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cD January 24, 2017 at 5:12 pm

I HAVE USED JH FOREVER….. THEY VIOLATED MY PRIVACY BY TELLING A RANDOM PERSON THAT WHEN MY W2S ARE BROUGHT IN THEY WILL HAVE THE REST OF MY MONEY…… THIS PERSON WASNT EVEN RELATED TO ME, NOR DID I GIVE JH PERMISSION TO TALK TO ANY ONE ABOUT MY BUSINESS!!!! NEVER AGAIN !!!!

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Kenneth Austin January 19, 2017 at 12:09 pm

I have filed with JH the past 3 years with no issues at all until this year, I have been getting a big run around all my taxes was all messed up by a local JH employer. First she couldn’t get my direct deposit right, i signed for the rapid refund and i received the email saying i was approved for $1,300 advanced, i got the $200 that same day and would get $1,100 when i bring my W2s in. I took my W2s in and still have yet to receive my money. I have been on the phone all morning with still no direct answer or my money, JH is the worst tax company ever and I will not ever be back again! I will not refure anybody to JH at all!! What a big waste of time.

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Latisha Green February 2, 2017 at 5:34 pm

They did me the same way. I filed on January 8th and gave them my W2 on January 24th. Still no money… They are giving me the run around talking about a glith in the system. I will never gi back to them either!!

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Bunny January 13, 2017 at 6:25 pm

Went to file today I was charged $500 when H&R Block would have charged me $250. I also apply for a preloan and the lady told me I should know within an hour if I was approved well I never got the text message so I called corporate and they told me that it could take up to 24 hours. Next year I’m definitely going to H&R Block because this is bullsh*t.

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Becca Hudson January 13, 2017 at 9:19 am

I have always done my taxes for the past 15+ years and decided to have Jackson Hewitt do mine this year. Well I have to say the local office was amazing. I did the express loan and well that is where it went downhill with things. I received a email saying I would get $200 now $800 when I brought my W2 in and well I got the first part and then the second part I only got $550. When I called to ask them about it I got the run around. I got sent to Metabank, the customer service line for JH and then back to MetaBank back to JH and I was fit to be tied. The second time I called the CS line for JH this is what I got…. I got a girl named Nikki not even asking me the questions to pull my account up and looking, her and her “Supervisor” Jessica laughing and talking when I was trying to talk to them and then when she said I can’t pull up your info but she could see my account I asked her to tell me my street address and she hung up on me. I called to talk to my local office and they were super nice and they personally were floored with the treatment I have received. They gave me another number which has turned into another dead-end and from the looks of all the comments below This First time customer will not be back as a customer at all. I personally think that the email saying you were approved for $1000 should be honored, and for future you need to re- word that email saying that you have been approved up to a X amount. and you also need to let the customer know up front it could change when you bring your W2 in. This is my thought and I am sure that I will not hear back from anyone , I am sure I won’t get a call back and I am sure that you will lose a customer and Pretty sure I will not refer my friends and oh I am pretty sure that Social Media Blast will be in a future! as the new phrase on Twitter ” You have been Trumped” Since Trump blast folks on Twitter!

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Jennifer January 10, 2017 at 6:29 pm

Filed at the local walmart. Got approved for an advance but was not told 200 would be on a walmart gift card until i signed everything. Not too big a deal but they lady entered a paystub i didnt want entered she is now saying she cant take it off even though they havent sent my taxes in. And whats worse is i went to take my w 2 in yesterday and tge office was gobe and number disconnected. So not only am i not getting my advance when i need it, they want me to travel over 20 miles to the closest office. I have no car, im about to be homeless in the morning and you guys are doing magic tricks smh. Never again. Never

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Monica Hodges January 10, 2017 at 12:02 pm

Jackson Hewitt is one of the worst tax preparers I know. I would not recommend anyone to them. I did the loan they were speaking of and they screwed that up. I ended up with a Walmart gift card and was told to send it to the district manager and they would cut a check. Well I still have no check and no gift card and see now that they are not even accredited with the BBB. All I can say run like hell Jackson Hewitt is full of bull

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hodges December 15, 2016 at 12:29 pm

I’m writing this complaint while I’m still sitting in the office of Greenville Texas its a joke so funny to watch .. OK let me set the scean there are 7desks and 6 workers one is handling a short line of people while the other 5 sit there doing nothing for an hour and a half then one of the no nothing people decided to try and handle a customer cause the one doing it is taking an hr per person .. Well since she started to work that only left 4 doing nothing so she had to call in another girl cause apparently there has to be 5 do nothing people at a time we have been sitting here for three hours and she let three other people ahead of us thank god there are Lego’s here or I’d be board out my mind .. Its almost lunchtime I’m hoping they order a pizza or something its gonna be a long day

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christy August 24, 2016 at 2:45 am

I am so UN Happy by the services by Jackson Hewitt in modesto ca corprete on mechenery not only did they so kindly NOT finish filing for me they did NOTHING I am now a victum of frud and breach of conduct code basicly they stold my papers and will not give them back and my socalled leagel parper ,”no longer with them” she was FIRED for fake IRS doctuments ya MINE I tried to give them a chance to come clean and they several times straight up engnored me I filed with several different types of alerts ,reports and even tried a lawyer WTF were all human .man up and take responsabilry for it give me my s**t back carma I hope hits that office .Jackson Hewitt don’t care about the clinent (us) they lie lie lie use turbo tax and do it your self and save lots of unhealthy stress!!!!!!!!

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Mark Hall July 13, 2016 at 9:40 am

I still have not received my state refund. Jackson Hewitt blames me, even though Jackson Hewitt told me my return was accurate. When I was not happy with my service. (waiting 5 months, still not refund). I was told by JH representatives that it was my fault. I called because I am not satisfied with this service. I was told I would have 100% refund if service was not good. Service is terrible, customer service refuses to talk to me. Saying they did their part. I am not satisfied and am expecting my $500 dollars back. As services were awful!

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I'm Just Saying November 15, 2016 at 3:48 pm

I’m here to assist you. I have over 20 years in the tax industry and have seen many scenarios that may affect your refund. I first advise you to stay calm and blame no one. Remember, you get more flies with honey than you do with vinegar, meaning people will go further to assist you if you remain pleasant and I understand that can be difficult at times.
These are some reasons why your state refund may be held. Any monies that you owe to the sate for instance, unpaid parking tickets, a change from your federal return and affected your refund from a prior year and not corrected on your state return. You may owe money to a state hospital, unpaid personal/real estate taxes, etc.
You should have received a letter from the state advising you as to why your refund has not been paid out.
My suggestion is to either look up the phone number for the state Department of Taxation and call them. You can also visit the office or go back to your JH office and ask them to call for you. Neither the IRS or the state will give out information on your tax return w/o you giving the permission, even though they prepared your return. You need to be present so the taxing authority agent can ask you some pertinent questions prior to asking you for your permission to divulge and tax information.
Remember, stay calm and they can explain to you what has happened to your refund. They can also assist you if you want to challenge that determination.
Good luck and I hope this helps you.

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Debbie July 8, 2016 at 11:05 am

Biggest bunch of incompetents that don’t care about you or return phone calls. Corporate doesn’t care since each office is individually owned and operated. They lie to you and screw up your returns – that biggest refund guarantee is a big fat lie!! Stay as far away as possible!!!!

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Mark Hall July 13, 2016 at 10:03 am

I agree.

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I'm Just Saying November 15, 2016 at 3:55 pm

Debbie,
No one can give you a bigger refund than the next person if they’re filing an accurate return for you. The tax law is the tax law and the numbers are the numbers. Only a cheat can get you more $$ by filing a fraudulent return. And even if they do, YOU are responsible for the accuracy of that return even though they prepared your return. YOU would pay that $$ back to the IRS/State, not them.
You can ALWAYS ask for them to review your return and in some instances other tax services will review it for free.
Sometimes what you hear on the street isn’t accurate information.

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Michelle F. January 13, 2017 at 3:13 pm

That’s not necessarily true. You can file a completely accurate return and still not receive the MAXIMUM refund if the person preparing your return ignored certain important items. A lot of people, mostly because they don’t know any better, will take the standard deduction when they could actually see a bigger refund from itemizing their deductions. Obviously this isn’t true in every case, but in a lot of cases it is. This doesn’t mean that their return is inaccurate or fraudulent, just that they didn’t take advantage of everything available to them. Itemizing deductions and researching all available credits takes a lot of work, but someone who is diligent and does the legwork can reap major rewards.

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Jennifer Marcus June 29, 2016 at 1:19 pm

DO NOT file your taxes with JH. I made an appointment and was told they were gonna charge $75 since my husband and I work for walmart. We were charged $562.00 after taxes were filed and the IRS never even received them. I will never go back and will tell as many people as possible not to. What’s worse is the tax preparer couldn’t even break it down as to why we were charged so much.

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Mark Hall July 13, 2016 at 9:40 am

Same here.

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Marisel Pagan June 16, 2016 at 3:18 pm

DO NOT file taxes with JH they are a scam and irresponsible. Over charge. First they filed wrong my taxes.As of today June 16,2016 I haven’t received my refund even tho it’s been ready for a few days now. Office is closed. Called Headquarters and they told me they can’t do anything that I have to wait for that office to call me cuz no other office can print my check. REALLY? I live next door to that office and they don’t open that office the same time the voicemail says. This is a fraud. JACKSON HEWITT ITS A FRAUD.

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Mark Hall July 13, 2016 at 10:09 am

I absolutely agree.

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I'm Just Saying November 15, 2016 at 3:59 pm

Marsiel,

If you still haven’t received your refund that that office isn’t open as posted hours call 1.800.234.1040, file a complaint and tell them you want a call back from the franchise owner or the Regional Director.
A complaint to the BBB will ALWAYS get a response. And in that complaint request a call from the franchise owner or Regional Director.

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John May 26, 2016 at 3:50 pm

Obviously Jackson Hewitt doesn’t give a sh*t about the ‘customer’. I will never be doing business with them again and strongly recommend to anybody reading this to do your own taxes. Just for doing my taxes, the claimed my entire state refund. So if you want to pay somebody hundreds of dollars to do your taxes, JACKSON HEWITT IS THE PLACE. it’s damn near impossible to talk to a corporate leader, though I’m sure they would be of no assistance as well. It’s a very loose business that has no care for the customer. After being transferred and put on hold half a dozen times, I realized I’ve been scammed clearly. DO NOT USE JACKSON HEWITT. With the loss of me, just one customer, I will aim to lose them hundreds. In my town, I will let it be known. So it’s a good thing the really don’t care or else they might think twice about the claims they’ve made.

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Melanie Plocher April 29, 2016 at 11:53 am

I was charged for my state taxes and they didn’t do them. I’ve been trying to get my money back but nobody will call me. I’ve been lied to and hung up on. Even the owner won’t talk to me. I will be passing out flyers to people telling my story if something doesn’t happen today.

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I'm Just Saying November 15, 2016 at 4:03 pm

Melanie,

A call to the BBB will give you results. The BBB will email/send them a letter and they’ll have to respond to it. Ask for a reply when you file your complaint.

You normally can file your complaint online. Google BBB with your city/state.

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unknown April 20, 2016 at 8:48 am

Tax preparer misconduct at 6745 wattave sac ca

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jason April 12, 2016 at 12:20 pm

I to jackson hewitt in the bronx ny they messed up my efile so i had to do a paper return i was quoted a price of 275 when my check came in they took 618 i went off 3 days now and im still waiting for a resolution and the managers are no help im about to call the attorney general in ny i know this has to be illegal

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Renae March 28, 2016 at 2:22 am

I had my taxes done for a fee 548.00 which was crazy never again with this Co I am going to file a complaint with the atty general of over pricing and fraud. The agent put my refund in wrong checking acct. Then loan was never done from second Co a joke then I asked for 100% refund another joke. Been in office several times no response 800 number customer service is another route to not answer or resolve the issues. MY ATTORNEY hopefully can resolve the problem and help me write the compliant to state of fraudulent behavior. Don’t ever do your taxes with fake Co run run run

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Linda Fields May 27, 2016 at 7:52 pm

Hello everyone,
I had my income tax done with Jackson Hewitt. It was my first time. Should have check the computer under complaints first. Think everyone can report them to BBB or Dept. of Regulations

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LOUISE C TAYLOR March 21, 2016 at 2:12 pm

I too am sick about the situation with the mistakes on my filing which has caused me grief and stress that should not be going through. the man at Jackson Hewitt made a $3600.00 mistake that IRS caught. Which took a refund I was advise I would get of $4160.00 down to $560.00 refund. After going back to the office and having someone else do a an amendment found he had made other mistakes. I had borrowed money that was paid out of my payroll check and caused me financial problems because my filing was incorrect. I have had no help from the District Manager as she advised. Going on three weeks. I have asked for my money back that I paid the day of filing in cash. cannot buy groceries or medicine. Will not get paid again until end of March.

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Christa March 18, 2016 at 12:42 pm

I’m not going to say publicly exactly what happened with my taxes with my taxes just yet but I have already contacted a lawyer. However the regional manager has asked for two days to get it straightened out for me. So check back in in two days to see if they stand behind all of the 100% satisfaction signs they have posted everywhere.

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elton himes March 17, 2016 at 2:02 pm

I had my taxes done on 02/02/16 they Left out form 8962 and now am waiting 6 to 8 weeks Longer for my return and when I call the call centerthe have no idie what’s going on and I can’t get a mnger to call me back. I would like a refund of the sorry service for my return this is my frist year with jakson hewitt and will be the last year proberly.

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rhonda March 16, 2016 at 4:46 pm

I was blown away by my entire experience here. I AM A SINGLE MOM WITH A VERY SIMPLE RETURN AND A 2014 RETURN. WHEN I WENT IN THE OFFICE THE GUY I SAT WITH CURSED AT ME REPEATEDLY IN FRONT OF MY DAUGHTER WHO IS 7, AND BANGED HIS FISTS ON THE DESK SO HARD MY CHILD WAS FRIGHTENED. HE DID THIS BECAUSE HE SAID ” MY RETURN WAS JUST TOO MUCH FOR HIM AND I SHOULD REALLY TAKE IT ELSEWHERE”. SO AFTER ALMOST 3 HOURS I ASKED FOR MY STUFF BACK AND HE SAID THAT WILL TAKE AWHILE. HIS NAME IS JOHN WYLES. ITS BEEN 3 WEEKS – I HAVE CALLED THE STORE, AND CORPORATE AT LEAST 10 TIMES AND EVERY TIME I’M TOLD I’LL GET A CALL BACK BECAUSE THE MANAGERS AND OWNER ARE ALWAYS “BUSY”. THE GERNERAL MGR.’S NAME IS LORI PALMER AND ASST.MGR IS LEAH ROTH. THE OWNERS NAME IS LARRY COX. THIS IS THE WORST EXPERIENCE I’VE EVER HAD NOT TO MENTION JOHN WYLES WAS HOSTILE AND VIOLENT IN FRONT OF MY SMALL CHILD. I AM NOT ONE TO POST REVIEWS BUT I HAVE POSTED A REVIEW ABOUT THIS PLACE–JACKSON HEWITT — ON EVERY SITE POSSIBLE-YELP,GOOGLE,SUPERPAGES,YELLOWPAGES,STORE WEBSITE, AND I HAVE A MEETING WITH CHANNEL13 NEWS TOMORROW–I AM GOING TO LET EVERYONE KNOW JUST HOW HORRIBLE–THE ABSOLUTE WORST POSSIBLE PLACE TO GO- JACKSON HEWITT. PEOPLE DESERVE TO KNOW WHATS GOING ON AT THIS STORE.

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Christa March 18, 2016 at 12:46 pm

I want you to know someone else understands your frustration and disappointment. I can’t believe I’ve had so much trouble with one of the simplest tax returns.

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Daisy March 21, 2016 at 1:35 pm

I as well have had the worst experience with them this year. Their lack of experience is beyond me. I had to do an Amendment something I have never in my life done. This lady known by MJ said it wasn’t a big deal it would be an easy thing to do. Never did she say it was something I had to pay out of pocket when I went back to finish my paper work and AND I have to mail my own paper work to the IRS with an additional money owner. Never again will I file with these people. This was at a Walmart on 1960 Atascocita area.

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LOUISE C TAYLOR March 21, 2016 at 2:17 pm

Rhonda are you in the Memphis Tn area. i would like to add my complaint to channel 13

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Mark Hall July 13, 2016 at 10:11 am

My return is simple also. I still have not received my refund from February. JH will not do anything for me. Saying they did their part. Messing up my return/refund is not owning your part Jackson Hewitt!

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I'm Just Saying November 15, 2016 at 4:12 pm

Rhonda,
Where was this? File a complaint with the BBB as well.

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Tekeisha March 10, 2016 at 10:43 am

Brenda shipp in kokomo indiana steals money an makes rules up as she goes. She will not succeed n this business. She gets over on her employees an the customers. I have proof an am.working on letting everyone know.

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Tekeisha March 10, 2016 at 10:44 am

I have tried calling corporate. No one is helping me. Everyone seems ok that she has stolen my money.

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Drew Gabriel March 9, 2016 at 3:43 am

I am rarely the one to complain but this one really did hurt after knowing that I was taken for a ride by this company. I am so disgusted and ashamed to even tell my family about my experience. After showing up for my appointment and no one being there, I decided to look for another tax service company but because I had to go to work I figured I’ll go to another place. After 3 hours the JH rep called and had her long excuse. I decided to go give them a try in the morning. I first asked the lady what the estimate would be and she told me it would be less than the other companies. Long story short they charged me $293 for my taxes. I barely have less that a $100 back from my refunds. I blame my foolishness for going to this company. When one works hard all year long and tries to atleast take care off a few bills and this is what they get, it will forever linger with me. I never wish bad on anyone or any company but I believe in karma.

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chris March 21, 2016 at 4:50 pm

We have similar feelings toward Jackson Hewitt. The lady who prepared was very nice and all but when she quoted us $446 for our short form tax return we nearly had heart failure. Never again. I can add up HR Block’s fee and Liberty Tax fee from past 2 years (one of which was long form) and they still wouldn’t total what we owed Jackson Hewitt. We paid them more than we owe in fed tax. We are done with this company.

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Deborah March 8, 2016 at 2:26 pm

I have filled with Jackson Hewitt for 5 years and the whole time they have messed me up on my taxes but this year in January 2016 took the book . I went to the local Jackson Hewitt at walmart to get the 750 advance and I know how they work instead of them giving me the advance towards my check stubs the girl went a head and filled my taxes with 2 of my check stubs and then signed my name to my tax papers that I never received I had to down load them my self to look at them . when I got all 3 my w2s I went back to file them and she had already processed my taxes and refused to file my state she signed my name to the decline to file them . I been trying to settle this with corporate but they want me to think I am stupid but I know how it works . I am very discussed with them I will never use them again ever

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R.D. March 1, 2016 at 2:52 pm

Took my son’s taxes to Jackson, TN location. Received a call the following day asking if I had taken the envelope with his information with me. I replied no. Was told that the envelope was “misplaced.” The woman said in her 23 years she had NEVER misplaced (or even lost) tax information. My son received an email through another tax site which indicated that his information was used to try and file a return. Can anyone say “Identity Theft.” When I called the Jackson Hewitt office to let them know that his information had been compromised, I was told that it could not happen and that she was “human” and mistakes are made. Will never go there again.

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Mary February 27, 2016 at 9:49 am

Wow! I wish I read all this before going this year and having the same horrible experience. First it started with the Call Center. The female that answered sounded “STONED” and was yawning and I had to repeat how to spell MARY several times. Then the appointment. I do not have stocks, bonds, etc. A very easy couple page form and was charged $403.00!!!!! (by the way i made less money too) The same exact paperwork as last year cost me $287.00 and the year before, $212.00. ALWAYS THE EXACT SAME FORMS. And when I questioned i was told they increased the prices. SHOULDN’T WE BE TOLD THAT BEFORE YOU PREPARE THE TAXES? I am DONE working with Jackson Hewitt. ROB ME ONCE SHAME ON YOU ROB ME TWICE SHAME ON ME. I will be writing a letter to CEO, Philip Sanford.

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Steve February 26, 2016 at 10:09 am

Was lied too buy the Chattanooga tn office filed my taxes at the walmart store have yet to receive my taxes lied about fees and called the office on chestnut street was lied to there also rudest people i have ever talk to have yet to get a returned call after filing three complants whith there call center

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Mike Foster February 22, 2016 at 1:58 pm

Never again. Excuse after excuse, on getting my check. Worst lies ever told. Mostly the hours of operations. So why make a appointment when no one will be there when to make the app. The. Get told by corp. That no ones In the office of the day of the app and hours of operations. Bullsh*t bullsh*t bullsh*t, the intro says we know you work hard for your money, so we care. They dont care, corp doesnt even k.ow the people doing your taxes, so whats to stop th from robbing fks. Why have store hours if you dont follow them. Been trying to get my check for two days now.

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Linda February 20, 2016 at 6:07 pm

Never again! Going back to H&R Block next year. Should have never thought about trying out this place. Had 1 W-2 and it turned out to be a 4 hour affair because this guy doesn’t have a effing clue! Never had a problem with H&R block so its my fault for trying them out! Don’t ask me to come back.

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Mark Hall July 13, 2016 at 10:12 am

I will never go back. I am protest long the spot I went to next year. Warning people of the fraud.

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Scott Hodgson February 13, 2016 at 12:15 pm

Never ever ever again. Jackson Hewiit should be shut down immediately I decided to do my own taxes this year and first time I E-filed it was rejected because my dependents SSN was off by 1 number. Understandable. After that i E- filed about 5 or 6 times and all times my file was rejected due to my dependents date of birth did not match the SSN. UGH excuse me but I think i know when my children were born. I went down to a Jackson Hewitt office on Saticoy and Winnetka and the woman said that the Social Security Offices made a typo on their system. I think not. We did our taxes last year with the same information and it was accepted. Anyways I ended up filing through TurboTax with the same information and get what? It was accepted by the IRS that same day.

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amanda February 13, 2016 at 3:10 am

How horrible i should of googled the reviews before filing with them. This company is very terrible they are unprofessional, overcharge people they charged us 500 for filing. We didnt get there so called $50 gift just for filing on the american express card. the person that filed our taxes has know idea how it works gave me a phone number to call which no help at all. Wanted to apply for advance loan never got an email for it to apply. And with all this bad reviews i am scared hopefully we wont end up oweing instead. I so regret it. So please dont ever, ever go to this people they are scamers false advertisment about the $50 and walking away that same day with an advance loan. Its all a lie. No wonder there arent many offices around they are thiefs.

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jorge February 11, 2016 at 5:48 pm

I went to the Jackson Hewitt San leandro ca 94577 Horrible customer service. Horrible staff. The tax preparer did not file my taxes properly. I need help

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LIZ February 16, 2016 at 8:01 pm

I ALSO HAD PROBLEMS WITH THEM WHO DO WE CALL TO COMPLAIN

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Quiana Freeman February 11, 2016 at 1:00 pm

I have filed my taxes with Jackson Hewitt for the last 12 years and this will be the last. I applied for the $750.00 loan on January 29th and still haven’t received the money yet, and no one in the Madison,With location can tell me where it is or when I will receive it. My state check was also deposited on Feb 9th to them and I still haven’t received that payment. I will never use them again and will continue to tell family and friends not to use their service.

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audry February 16, 2016 at 3:52 pm

They kept it and applied it towards their fees charged instead of waiting on the red refund. They got theirs off the top. JH is the ultimate worse and most expensive tax preparer by far. I’m one dissatisfied customers and their mgmt staff is snobby and rude.
Muskogee Ok.

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J. Vls February 5, 2016 at 11:47 pm

Mad at my self after reading lots of peoples comments of the Fraud and OVER charge this company is. They ALSO rob me cuz I don’t have properties, no student loans, only 1 depend and my yearly income was very low and THIS COMPANY charged me $500. Way too much… ALSO I tried to email the “CEO” of Jackson Hewitt and it keeps failing Is this a ghost Company? Maybe… FOR SURE they will never rob me ever again!!!

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Mark Hall July 13, 2016 at 10:13 am

It is a ghost company that does not care for the people it hurts

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Heather February 5, 2016 at 8:11 pm

This company is a joke! I have been told totally different things by everyone I have talked to and yet noone knows anything about where my return even went due to a “glitch in the system” that “happens quite often” ! And since the only thing you get after 30min of being on hold and going through automated menu after after menu is a person in a call center that can’t do anything but put in a request for someone else to call you back within 24 hours. So now I have baisically paid this company hundreds of dollars to make sure that I spend as much time and money going from place to place trying to get answers to questions nobody wants to bother to answer and there is nothing I can do?! I would go to jail if I took someones money and just walked away….why are these people being allowed to do it without any consequence?

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Mark Hall July 13, 2016 at 10:13 am

This company is a terrible scam

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Carrie January 28, 2016 at 11:30 pm

This company will rob you blind there all idiots !!!!! They are being reported to the FBI !!!!! Frauds don’t trust them they all stick together at jh…

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J. Vls February 5, 2016 at 11:49 pm

Wish I had of read all this comments before being rob.

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Jenny F October 29, 2015 at 2:56 pm

I am a former employee and customer of this company. Someone used my information from within the company for malicious reasons against me. No one at the local management will help me resolve this issue after over a year of trying to deal with problem. I keep getting the round around and no phone calls returned. My information was taken without my knowledge by another employee and used for fraud and plus my personal information was involved. I am looking for anyone who might know how to truly reach someone at their corp office in NJ who can help me resolve this issue and I believe the person who did this to me may still be employed with this company… My personal information is just as important as any customers should be!!!!

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Angela October 29, 2015 at 12:41 pm

I have been dealing with an issue since July. Your so called area manager who is suppose to be helping me never returns my calls or text messages. So now things have progressed to a bigger mess with no help from Kathy. I asked to speak with someone higher than her to get assistance and was told there was no one. I find this hard to believe for being an area manager that there is someone above her in the corporate office, but when I ask about corporate, I am told there is no one I can contact.

No one should have to be going through what I am dealing with. I need someone to contact me in reference to this. This company should pull out of Wal-Mart because they do not take care of their customers as they say they do.

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Marcus February 13, 2016 at 6:27 pm

I need some one who can tell me who I need to contact about my taxes I had them done they are alful never agin she has messed them up my taxes are frozen and know one can tell me who to talk to about this

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Mark Hall July 13, 2016 at 10:15 am

No one will talk to you or care when they do. Awful company. Just don’t go back

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David Morrow June 12, 2015 at 8:28 am

I have been using J/H for my company/ personal taxes for 9 yrs. they filed our personal taxes wrong and we owed $3,000 more in our taxes. We found were they had done our personnel taxes wrong so they amended the files so then we were owed $54.00. They can’t figure out were to send these amended forms so I said send a copy to every address you hav. Do you think they could get this done in a timely matter NO NO NO. what gets me under the skin I hav never asked them to lower my cost. Now when we need them were are they?????? fighting for me or are they in hiding. The people who does our taxes keep leaving J/H so what does that tell me? Very upset and just looking for answers that make sense.

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Mark Hall July 13, 2016 at 10:14 am

This company is not professional or experienced. Terrible company

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Steve May 27, 2015 at 11:14 pm

A screw up from the start. The person doing my return sais I could not have a automatic deposit even with my banke statement in hand . She required a check from my bank. I have not used checks in years. next my refund was mailed to the wrong address. To correct this after nine weeks I called the main office and was told the office in my town was open on Wendesday from 11-4 I made the 25 mile drive to the office only to find it closed. Calling the number on the door the person told me the office closed two weeks after tax season and if I need any help with my refund I would have to drive to their other office in Red Oak, TX, this is a 100 mile round trip from my home. the person there told me I would have to make a apointment and could not just walk in. I explained I had traveled 50 miles toget there. she said I should call first. It has taken three weeks to get results even with calls to the corprate office. the statement of year round service is not true only a few offices remain open. The office in Gunbarell City is not open after the end of the season.

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Cedric May 5, 2015 at 3:23 pm

Jackson Hewitt taxed software “improperly calculated” the taxes and I called customer service and they.said to take it into Jackson Hewitt
office for review because that does not sound right? However, I would be
responsible for paying? No you all need to pay for this since you all
messed it up. Why should I have to pay for it? How does my state taxes go
from a refund of $452 to owing $1250? I am sorry but someone in corporate needs to look into this. I want to know how the calculations
screwed up so badly? I want answers about this immediately and since your
software was in error, I am requesting some help with the bill if
it does turn out to be $1250 that I owe for state taxes.

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Allison April 14, 2015 at 9:26 am

My husband and I filed in February. The preparer “forgot” to attach the 1095 form even though we gave her the information. We were notified by the IRS about the situation. After contacting the main office in reference to their error i was told it wasn’t their fault and they weren’t apologizing for anything. After being insulted by the area manager, Alveinia Daniels, i have to request that her associate Vicky stop calling me. All tg st did was defend their action. This is crazy. So, this vicky person was the one who “corrected” our return. Unfortunately, she filled out their form wrong causing the IRS to take a large sum of money from us. After calling again these two women fraught with me over their second error. I reached out to the regional manager who never got back with me. Finally a man named terry helped on 4-11. A partial depositvwas made in my account and i have to fight to recover thousands due to jh errors. The kicker is my bank returned the checked because jh messed up our names on the check and now no one will help me again. The bank listed on the paperwork from jh states they dont do business with them anymore. So i signed a document under false pretenses with all of my personal banking information and dont . Even know where it went. I have contacted the BBB, filed a complaint with the Attorney General and contemplating contacting a lawyer. Beware of jh and their practices.

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Stacey Dolby April 7, 2015 at 4:35 pm

Hi,
So, apparently Jackson Hewitt is just a rip off company and enjoys stealing from the smaller people. This year was my first and LAST time ever using Jackson Hewitt. My mother filed our taxes the last couple of years so I had no experience with a company but I decided to go to walmart in Grove City, OH and get it done. Price was never mentioned upfront and it was only made known once all info was filled out on the computer! I was charged $332 for just me! I had state, federal and a RITA form filed. I don’t have children, I’m not married, I don’t own a house or have any investments. I’m in my mid 20s and I make about $25,000 a year working full time. My tax preparer even said my taxes are the basic of the basic so it shouldn’t take long. I filed about 2 weeks ago, then stopped in a different location last Tues to complain and was told that that price sounded ridiculous for me and I would be called soon to sort it out. I still have not been called! I have now told everyone I know and on social media to NEVER use Jackson Hewitt for they are scams and have no care!

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Robert Smith March 30, 2015 at 3:50 pm

My 96 year old grandmother went to your office in St Joseph, MO and was charged $200 for her return, I’m sure she was ripped off. She only has SSI income and no schedules would be used. She was afraid to complain and just took what she was given. Please respond.

Cell.. 720357****

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Debbie Barlow March 2, 2016 at 2:32 pm

Your grandmother wasn’t even required to file. Sorry

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Andrew March 26, 2015 at 4:40 pm

I recently went into a local Jackson Hewitt office to have my taxes filed. The office located at 825 W. Baseline Rd Suite 9 in Tempe, AZ to be exact. The tax assistant, Angel A., was very helpful and friendly. The manager, Mike Gaulding, was a good person but just looked so unprofessional. His tie was loose and ragged and his shirt had holes in the elbows and looked like a bum. This was a reason I walked out and probably will not return.
Thank you for your time and I hope this will get to the right person for redirection,
Andrew

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allison March 12, 2015 at 3:02 pm

I see im not the only one with complaints..your manager is very rude and hateful i wont be using your service ever

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Larry Bloomfield March 3, 2015 at 12:35 am

My husband and I went to Jackson Hewitt on February 4, 2015 to file. Larry had one w2 and had to buy the other one for Circle K. The tax place in the Walmart said that they can pull the W2 for Circle K for free he had to use his prepaid S.S.I. card to pay for the W2. We filed Married filing jointly. He scanned the w2’s in a scanner on his key board and never told us how much the fee were to file his name was Rick at the Norwalk, Ohio on West Main street. He really didn’t do much but run the W-2 through the scanner on his keyboard and our driver license too. We went there because of the $50.00 Walmart card and the $500.00 advance from your Federal return
Well the fee’s were so high I would have either done them myself or have a friend that a tax preparer do them for cheaper. They charged us $412.00 to file our taxes that is just so high for low income families. My son went to H & R Block had 3 w-2 and only had to pay $182.00 and there were no incentives to file there and he got way over $3000.00 and he has on children. Now that fee is so wrong and I would like to find out how they can reduce it. Everyone I have talked too said they ripped you off. We own NOTHING we rent our house we own of cars. We don’t own property somewhere we only claimed our 8 year old daughter which after everything was done we didn’t receive our State refund they took the for the fees we owed for filing our taxes a whole $81.00 I could use some of that fee money back my dad and step mom has property and business and there tax prepare didn’t charge them that much and they got theirs professionally done also. So can you help us out on the issue? Every time we would call them we got a totally different answer. I believe they ripped us off and I will go as high as I can for someone to listen!! Rick NEVER told us our fees during the time we were there and we asked and he said there not much and we come off our refund. We didn’t even qualify for the advance from return either. I’m so upset and sick that a well respective company as Jackson Hewitt can charge a FEE of $412.00 too people with nothing assists wise. Would you please send something to the email provided explaining your fees for LOW INCOME PEOPLE???

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Joanne Mathis February 26, 2015 at 12:17 pm

My husband an I filed in your Staten Island office located on Bay Street Jan, 13,2015. Paid well over $600.00. We received our federal but the preparer “forgot” (as Taj the man who apparently oversees the borough’s offices put it) to put our state in the computer. Taj stated our taxes were filed mid FEBRUARY!!?? It is now 6 weeks later and our taxes are just due to be mailed out on 3/10. We paid for efile and expected to receive check from JH. Obviously this was a paper return but Taj refuses to return any fees we were charged?! I have been a customer for well over 10 years. We will not return to JH again and we will discourage others to do business with the company as well if this matter is not properly dealt with!

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felicia stokes February 25, 2015 at 7:59 pm

Wtf !!!!! Is going on with all the jh debit cards??? Today I went to go make a purchase and my card got declined and I couldnt take money out the mac!!!!! This is crazy!! I called the local jh office they told me to call corporate than I do that they said keep calling every hour, its an computer error going on! Very dissatisfied with jh services I will not be coming back next year at all!!!!! You guys lost another customer

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Mrs. Lewis February 26, 2015 at 1:22 pm

My family has filed a formal complaint with the STATE OF MINNESOTA OFFICE OF THE ATTORNEY GENERAL and we suggest all of you do the same.

It is illegal when a company advertises one thing and switches for something else. “Bait & Switch” is a crime!

Good Luck Guys!

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Donna February 20, 2015 at 4:16 pm

I check the where is my refund it showing that it has been release on the 19th I call JH customer service suck no one can tell me when will my money be deposit into my account

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Jon S February 18, 2015 at 10:25 am

I never got my $50 Wal-Mart gift card either.
Contacting support via email is a joke.
The local lady, although very nice, had no clue how to find it either.
She simply said it’s not there, and I don’t know what to do.
What a Joke!

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krisie duplantis February 17, 2015 at 9:17 am

My name is Krisie Duplantis. I filed my taxes at Jackson Hewitt in Lake Charles Louisiana. I never received my $50 Wal-Mart card. The whole reason I went there is because of that incentive they were offering. I’ve called repeatedly and they wouldn’t answer me. I dint understand how y’all can advertise something and then not foplow through with it . I intend to do a little advertising myself on social network on how bad the service of Jackson Hewitt is. Thanks a bunch

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ALEXANDER WILLIAMS February 13, 2015 at 4:42 pm

I WAS TREATED UNFAIRLY AT THE OFFICE ADDRESS 1038 E.TENTH ST. IN ROANOKE RAPIDS,NC 27870. THE MANAGER WAS VERY RUDE TO ME AND USED VULGAR LANGUAGE .HER NAME WAS SHONDA TAYLOR. I WOULD LIKE TO REPORT THIS.SOMETHING NEEDS TO BE DONE.THE ROANOKE RAPIDS POLICE DEPARTMENT WAS CALLED.THE MATTER STILL HAS NOT BE HANDLED!

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Brett February 10, 2015 at 5:24 pm

Lied about getting a 50 gift card for Walmart which is a scam by the way. Waited 55 mins after my appointment was made so my 2 year old loved that. Worst experience with any company. I will give them a chance to fix their wrong doing. But place is a complete scam and charge over twice what any good office should charge. Thanks for the phone call saying your an hour behind. Thanks for ripping the Hard working people of America off. I strongly recommend h and r block. Prices are good and they are professional. I have no idea why I even tried Jackson Hewitt but worst mistake anyone can make.

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G Tucker February 9, 2015 at 4:30 pm

I filed taxes in April of 2014 at the Jackson Hewitt location in Walmart on Woodruff Road in Greenville, SC and referred my son who filed his taxes the next day. The incentive for a referral was $20 which was to be mailed in August of 2014. (My son received his discount at the time of service). I didn’t receive the $20 in August so I called the number that was listed on my tax return and of course it had been disconnected. I tracked down a telephone number for Jackson Hewitt and was given Paulette Moore’s name as the contact person who would handle this and see to it that my $20 was received. I’ve literally been calling for 3 weeks now and have spoken to a minimum of 4-5 different people who swear they’ve given Paulette Moore my name and number which I left each time, and of course I’ve received no acknowledgement, call or $20. Do I need the $20 that bad…absolutely not. However, it’s the principle. This happens to be one of those times I will not relent until I receive the $20 that was promised to me. How can Paulette Moore run a financial business and be so busy that she can’t handle her financial affairs and take care of her customers. I didn’t ask for the $20, it was offered as an incentive. Any other store I go into that offers some type of special if you meet their requirements make good on their word and that’s what I expect here. After all it’s almost been a full year, this is February 9, 2015 and I filed April 2014. It’s tax time again and do you think I’ll refer anyone to any Jackson Hewitt office, ABSOLUTELY NOT!! I would like to receive my $20 ASAP. What horrible service. I’m just beginning here but I will post this all over social media until I receive my $20.

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Walter February 5, 2015 at 10:21 am

I was not happy with Jackson Hewitt your commercial said that if you file your taxes with texting you and you can get a $50 gift card for Walmart just have to be $150 tax prayernever got one back it doesn’t take care of their customers I think the next step is contacting the FTIC and the Better Business Bureauand let them know about the little scam that the running obviously they don’t want to so I guess I’ll take my necessary actions and to let Jackson Hewitt no I’m not someone to let things go I will do what I say

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Michelle February 4, 2015 at 7:26 pm

I did my taxes with Jackson Hewitt worst mistake ever IRS released my money but there direct deposit it messed up so now my taxes are messed filed on the 7th of Jan IRS accepted on the 20th was pose to get them today but every time I call its a different story keep getting the run around I’m very unhappy I will never file with them again

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chastity Gorham-Bell February 2, 2015 at 6:29 pm

I recently had my taxes done it was done incorrectly and not what I talked to the lady about I realized this brought it to her attention and was told it’s fine just leave it but yet its illegal. They now want me to pay fix it I had my husband not do his because she was telling both of us incorrect information I talked the supervisor she did nothing she was supposed to investigate it and call me back instead the lady i complained about calls me and my husband on her cell phone saying they told her i threw her under the bus! Unprofessional this is supposed to be a bussiness!

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michell January 31, 2015 at 10:29 pm

I filed taxes they put a hold on my cars had to use the cash advance at the store have called 13 ppl in three days and no one knows a thing said they couldn’t identify me electonicly and the IRS is sending my check out Wednesday I will never file here again

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Lisa Barton January 28, 2015 at 4:29 pm

I guess maybe if you leave a bad comment it may get someone’s attention?????? OK I gilled my 2012 taxes and regret it to this day. The lady mixed up numbers ss# numbers and entered them so of course it threw them out but it was over a week before I found out something wasn’t right after calling and going to the office several times the lady said oh I see the problem. Well she said she fixed it then handed me my 100 card ,she said you can use in it about two hours. The next day after being totally embrassed . I had to leave my things at the cash register and six calls later my card started working again the lady put numbers in wrong this time she put in someone else’s ss number. Long story short after four weeks of problems with my taxes I was promised my money back they charged for the long wait and mix ups. I’m still waiting on that. But what tops the cake here I got audited. So I call JH and she tells me since I paid for the gold protection orsomething like that it will be paid 2600 . I felt much better and decided to let the stuff go and even use them again. The lady said I had to meet her and sign a voucher . kinda hard when she skips town. Now its tax time again and not wanting to go back there I have no choice . Now the lady is saying that it wasn’t the year they did my taxes it was from years back. Lies I have papers that show the year. So she gets on line and locked my account on the IRS . and tells me someone else is going to have to look at it. What should I do? She is very hateful and so rude she cusses no matter who is in the office and the staff is unprofessional. Flipping the finger and talking about sex. This office needs closed. Yet I’m still stuck paying this when I shouldn’t and no refund for me all because someone didn’t pay attention what they were doing…. Or did she do it on purpose ? The conversations I heard when she was on the phone . she probably did it just for spite. Unhappy with the entire JH. If something isn’t done I will be back to complain. Let’s see if JH cares about their customers.

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NotSoHappy January 13, 2015 at 1:07 pm

Not happy at all! The JH rep who completed my taxes in a store location did not enter information wrong so it was rejected and I was not notified. After having other issues I was told then it had been rejected. Then the same rep supposedly fixed the issue and resubmitted the forms and again it was rejected again due to input fields. And again I was not notified. I called to see what was going on and my rep was not in today, go figure.
Another rep over the phone figured out the wrong input and supposedly corrected the issue and resubmitted for the third time. I will see it was accepted within an hour from now.
This kind of input mistakes from tax preparers is NOT acceptable. This is how you lose customers and give the company a bad name.
Also upon doing my taxes the rep told me there is a 200forfree option no credit based and I qualified because I was getting back a specific amount, Then she stated just check the card and it will be loaded in an hour. We went home and an hour later we were emailed by a third party named First Money Center. The email had a link to go to and upon opening the link then we found out this 200forfree was a credit based load; not what the JH told us. Also they wanted us to e-sign to their terms which I read over and totally disagreed and I refuse to e-sign that form. In their terms page it states that your are signing over the right for their employees to deduct any fund from my refund and apply where they see fir. Plus in no terms an amount was specified that they were dealing with.
They supplied your refunds routing number and their bank number and expecting it to be e-signed.
I clicked the cancel button cancelling the e-sign form because no way I am signing to those terms. The cancel application did not work so I called their establishment and the rep wanted my full social security number, they were only suppose to ask for the last four digits. I refused to announce my full social number over an open airway let alone to some one I did not know and he refused to cancel the application.
I called back and supposedly spoke to a supervisor and he expected the same thing.
These people {First Money Center} are crooks, and are coaxing customers in through using JH as their means to.
This kind of third party is and will give JH a bad rep and name; people will remember the main name involved in the issue and it is JH.
Also JH has their corporate number listed on the web and it states corporate information with an address, email, and telephone number located in NJ. But that is not a real corporate number it only leads to their regular store locater operators. The number is a hoax and lie. The store locaters can not handle any issue period so why are people directed to call the number when it states it is a corporate number.
No one with their calling system can do anything but redirect you to another person who can not do anything. Ridiculous!
I also do NOT like their new color, blue.
JH has always had the colors red, that is what made them stand out. The new color blue just blends in along with every other business trying desperate to have an updated look.
I am so upset due to going through this mess since last Friday; all this mess would not have happened if the JH preparer input fields correctly.

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Tim Olson January 5, 2015 at 11:15 am

I need to speak with somebody about the poor training practices at the Gulf Breeze, FL Jackson Hewitt office, and discuss a situation regarding a Policy and Procedures meeting that I find appalling. I can be reached at 850-281-5589 or via e-mail at t***@msn.com.

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Joyce Poole October 11, 2014 at 4:15 pm

I have attempted to contact the Concord NC office that prepared my returns over the past two years because of an error they made that caused significant tax liability, and they will not return my call. I would like for someone from corporate to contact me so we can find a mutually satisfactory resolution.

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dennis edmonds October 1, 2014 at 2:48 pm

Im triing to.contact someone with a comolaint about the south hill va office they were suppose to be open til 4 my wife called to check before she went to get a copy of my taxes she went up there at 230 to a closed office even after calling I need the copies for my business

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leola williams September 11, 2014 at 11:20 am

I worked for jackson hewitt with wayne rodriguez as well. Ive never done taxes before. They fees are extremely high. I was lied to trained wrong by wayne I was told that always check and request to see all supporting docs but we didnt have to keep it for security purposes. Ive done this for a few years then I got audited by the its followed by that wayne decided I was no longer needed by the company.I was working mom to fri in a office by myself the only thing we wanted me to do was keep all my speed so clients wouldnt go else where.the its told u the rules changed years ago conserning keeping all copies of docs. Due to him being the boss I trusted his judgement and now being penalized.. dont ever work for Jackson hewitt they dont help u and they lie a lot they only think about themselves and would tell u anything to keep they revenue coming in..I never got my pay checks or my bonus money..

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Sanya White May 19, 2014 at 7:03 pm

Hello my name is sanya and I worked this year for jackson hewitt.I always wanted to do ppl taxes but I thought this will be a good experience. I HAD THE WORST EXPERIENCE EVER lbvs. Everything that everybody say abt jackson hewitt is true.They hire any and everybody and they take all ppl money.They dont tell ppl abt there true fees and they take to much money from ppl.The only good thing abt working was the customers. I learned alot off the computer training and asking questions from my main office.But I got so good I had alot of ppl happy and want me to do there taxes next year.But not with jackson Hewitt smh.my manager I worked with lie to me abt bonus and trips….lied abt everything almost.I tried to quit at first but she lied and said if I dont stay I wont receive my bonus check.the reason y I wanted to quit is because I didnt have any day off n when I had to miss a day or ask for it.it was a problem and she scream text me lol and I already told the office the situation. Now I cant get my bonus check because of my tardes.My tardes/absents was because my car caught a flat or my three year old daughter was sick or in the hospital. Jackson hewitt is not good to work or do your taxes.

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leola williams September 11, 2014 at 11:25 am

Yes I believe it they treated me the same way and the sad thing about is if u not willing to spend thousands of dollars in law suits no one will back u up the head quarters dont do anything for u the only they want is they money as well so your boss can do whatever he wants as long as he or she works for jackson hewitt. They need to evaluate all offices and just maybe a lot of these problems could be avoided

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Theresa e McFadden April 9, 2014 at 9:25 am

I went to a Jackson Hewitt to do my tax and they changed me$321 dollars to do it and then someone in that office use my information and let someone get my information
my Email is flemingtereXXXX@yahoo.com

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Tolly Vee March 24, 2014 at 10:52 pm

I have been down with the flu for the last 12 days and decided to go to Wal-Mart for groceries and get my taxes done. I walked in and there was only one lady there at Jackson Hewitt, before filing my taxes, I specifically asked her what the cost for filing was. She said it depends on what I needed to file and how many forms I had. I AM a single mother with 2 kids and only had a W2 form to file. After everything was entered in, she told me how much I was getting back and then goes the fee for me is $375!!! I AM a single mother, if I had known it was that much, I would have driven to the person I have been going to for the last 6 years! She said there was nothing she could do and that she can knock it down to $300! Really? I AM so upset and will not recommend them. I want my money back!

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Angela Baumgart April 17, 2014 at 12:49 pm

Hi
I am just filing a complaint -the same thing happened to me. I made only 1,188.99 had one W-2 and I was charged 351.00,except the tax preparer said I was charged 149.00. I was upset enough about that. Have you had any of this resolved? I am emailing JacksonHewitt if I dont get satisfaction out of them I am taking up this issue with several places. THe local Chamber of Commerce,the Better Business Bureau,Walmart for having JacksonHewitt in there knowing that Walmart attracts low income customers,the state representatives and anyone else I can think of.
THis is taking advantage of us ,there is NO justification,and we count on our taxes to pay off bills or to do something or to purchase something with the little bit of extra cash we have. I have been telling people including business owners -no one can believe it.
I am tired of learning lessons the hard way and nothing ever being done to make it right. Can I ask what state you live in? I am in SOuth Dakota.
I will go down fighting I am bound and determined to get something done about this.

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Mrs. Lewis February 26, 2015 at 1:30 pm

Contact your state’s Attorney General.

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Sheena Deas March 18, 2014 at 3:09 pm

I have to agree with all of these complaints. I went into a Walmart location 3 years ago to do a ammended return and the representative ammended the wrong year 2009 instead of 2008. Ive been trying since then to have this corrected and still Jackson Hewitt gives me the run around. This is so sad. I will NEVER USE OR REFER anyone to Jackson Hewitt again and every chance i get i will let people know NOT to use this company unless u want trouble with the IRS.

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Mary March 4, 2014 at 6:39 pm

I went to the Jackson Hewitt in Edison, NJ at Wal-Mart. Horrible customer service. Horrible staff. The tax preparer did not file my taxes properly. She filed without my signature which is against the law. She did not tell me what the filing charge was. I didn’t find out until after she filed. Jackson Hewitt is a price gouger. For anyone who is reading this, you can file a complaint against the tax preparer with the IRS and you can file a complaint against Jackson Hewitt with your Attorney General in your state.

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Amanda March 19, 2014 at 12:55 pm

I am interested in filing a complaint. Do you have a contact for the IRS to do this?

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Debbie Barlow March 2, 2016 at 2:47 pm

Sadly, the IRS doesn’t care and has no responsibility over tax preparation services.

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Shelly F. February 19, 2014 at 10:08 pm

Disingenuous company that takes advantage of the lower class, and especially women. Your company is worst than a car dealership. I’m a Sears employee and I was cheated in overpaying for my tax return this year. I was given one excuse after another to defend the charges that were made. I spoke to a Robert (customer service regional manger), and instead of taking my word for a quoted estimate, I’m insulted and practically called a liar. Something I know from working at Sears is you never go against a customer’s word. Company is run by dishonest people with no accountability for their actions. I will never do my tax return with your company again, nor will recommend your company to any of my friends or family. My next step will be to get in contact with the IRS and make a formal complaint, unless I get a refund.

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alisha leffler February 17, 2014 at 1:33 pm

I went to the greenwood indiana location inside walmart off of emerson avenue. the man who sat down with me IMMEDIATELY showed no common sense, or any sense of knowledge with tax preperation. When he told me my tax refund was going to only be 1,500$ I about lost it! I knew the credit for having a child alone is worth minimally 1500$ plus all the other deductions I earned for the year! then the man couldn’t even figure out how to put my school credits into the system! he spent 15minutes trying to call other people to figure out what HE was doing wrong and n the end I left and went to h.r. block instead. wWOULD you believe my tax refund suddenly became 5,500$? I am sorry but your agent almost ripped me out of 4 THOUSAND dollars and he didn’t even seem to care that I KNEW it should be a lot more! I feel sorry for whoever ends up going through this man as he does not know what he is doing and if he would have lost me 4 thousand dollars, who else is he going to lose money for! his name is david and he has shoulder length gray hair and facial hair. if anyone happens to get there taxes done through jackson hewitt, make sure you don’t go to that guy or you won’t get your full refund!

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Eliza Rivero February 7, 2014 at 10:58 am

Hello, my name is Eliza Rivero and I have been
trying to reach some one in customer service for
The past two hours. I have been a Jackson Hewitt
Customer since 2005 and there has been some up’s
And downs with the company but for the most I have been
Happy with doing my taxes with this company. This year
I had a great tax person help me, however I would
Like some answer as to when do they cut you a check
But the answer given was not straight which would help me out if it were. Well I hope to hear from somebody soon. The jackson Hewitt I went is in Colonie New York and this is their phone number 518 452-1284

Once the IRS deposit the money into Jackson Hewitt but the answers
Account the was no straight answer a lot of the

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Deedra Dehart January 22, 2014 at 1:44 pm

Complaint Description:
I was billed twice on 1021/2013 in the amout of $56.90 totaling $113.80 for a product I did not receive, online tax service Last year I tried filing my taxes online through Jackson Hewitt, I was unable to complete my taxes. I went to tax act and completed my taxes just fine. on January 21st 2013 Jackson Hewitt debited my bank account for $56.90 twice for the total of $113.80. I have been trying to get my money back for over a year, I finally got a live person on the phone today at 1(800)234-1040 and clearly English was not her first language, she was no help, so I asked for her Supervisor who was no help and very rude also, she told me to go back to the website that charged me to file the complaint, which makes no since, being that is where my problems started, I tried going to my local Jackson Hewitt, which by the way has no connection when it comes to customer support. I feel my money should be refunded with interest. I work in customer service, and I have to say Jackson Hewitt has the worst Customer service I have ever seen. 01/21/2013 POS Debit POS PUR FROM CHK ONLINE TAX PREP FEES 866-384-7096, CA Add/Edit Posted $56.90 01/21/2013 POS Debit POS PUR FROM CHK ONLINE TAX PREP FEES 866-384-7096, CA Add/Edit Posted $56.90

P.S. Complaint has been filed with the better business bureau

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