InTown Suites Corporate Office - Corporate Office HQ

InTown Suites Corporate Office

How would you rate your experience with InTown Suites ?

[Total: 6    Average: 2/5]

InTown Suites Corporate Office Address

InTown Suites
2727 Paces Ferry Rd Se 2-1200
Atlanta, GA 30339

Contact InTown Suites

Phone Number: (770) 799-5000
Fax Number: (770) 951-5526
Email: Email InTown Suites

InTown Suites Facts

Date Founded:
Founding Location:
Number of Employees:

InTown Suites Executives

CEO: Dennis Cassel
CFO: Dennis Cassel

InTown Suites History

InTown Suites was founded in 1988 by David Vickers. The chain grew quickly, and by 1998 had 26 properties.

In 1998 the company received an investment of $150 million and the chain increased to 76 properties.

Today InTown Suites has 138 locations in 21 states, mostly in the Southern and Central parts of the United States.

InTown Suites is an extended-stay hotel chain, offering accommodations for a week or longer that include kitchens, laundry facilities, internet access, and weekly housekeeping.

The weekly rate is between $159 and $259 per week, with no discounts given for shorter stays.

InTown Suites  is operated by Westmont Hospitality Group, which acquired the hotel chain in 2007 for $781 million.

InTown Suites FAQs

Question 1: What is the phone number for InTown Suites ?
Answer 1: The phone number for InTown Suites is (770) 799-5000.

Question 2: Who is the CEO of InTown Suites ?
Answer 2: The CEO of InTown Suites is Dennis Cassel.

Question 3: Who founded InTown Suites ?
Answer 3: InTown Suites was founded by in .

{ 17 comments… read them below or add one }

clarrissia giddens August 20, 2019 at 1:57 pm

Me and my husband and 3 kids has been LIVING at in town suites at 4790 Hilton corporate Dr. in Columbus Ohio, long story short being there for 3 months now we have fell under new “management”… NIGHTMARE me and my husband suffer from disabilities and have a services/companion dog have papers for her doctor wrote a letter gave them the papers that she is legally a companion dog, the staff proceeds to come inside of our room with no reason at all not for housekeeping or maintenance just because they feel like they can forcing us to have to put our dog in a cage all day because we work me (6 hours) because legally that’s all I can work my husband 12 hours we have never had to put our dog in a cage. the staff then proceed to come inside our room again noticed my dog in a cage and tells us she cant be in a cage all day we either leave or get rid of the dog I have missed almost weeks of work and is going to the hospital today for high blood pressure and chest pains I cant eat and is very depressed worrying that I will have to give my dog up because were homeless, and will die not having her. This is my last step contacting “The corporate Office” before I set out for a lawsuit against the whole company legally this can not be right. I pray I hear from someone soon.


Johnson June 28, 2019 at 2:54 pm

I am staying at the intowne suites in Columbia on two notch and the Property Manager MS. SHANNON IS THE LIVING TRUE devil. I PLEASE ANYONE DONOT STAY HERE. My son is consider mental because of a drug issue. He walks around a lot and sometimes not all the time he does things that is not pleasant because he is MENTAL. The property manager Ms. Shannon blames everything on him. When he tells her the truth she is still so evil that she still thinks he is lieing. And he may be because he is mental because of drugs. She stated that he peed in front of some of the guests and was yelling off the third floor. Thhis same Property Manager walks around and like DOGS, DRUG DEALER, PROSTIUTES, SMOKING WEED OUT THERE IS LIKE SMOKING CIGARETTES. When Bernard left this place went completely down. Sometimes my neighbor weed scent would come thru the wall go to the office to tell them and the House keeper said that it was normal thing.She told me that weed is not consider illegal. So with my son being a mental and drug addict, I know he was getting drugs from the drug dealers, that she allow to stay there. I know this is probably not a good place for him to be, however I have no place else to go, I was staying there for 3yrs and now all of a sudden it is a problem. I pray the right person see this and do a thru investigation on this place. Because like I told her before she is putting things on my son when she Knows these people are coming in with DRUGS, HOOKERS, and ETC. MS. SHANNON IS VERY NASTY AND I ADVICE THE REAL CORPORATE OFFICE TO SEE THIS, AND DO AND INSPECTION, SHE HIRES EMPLOYEES AND THEY LEAVE BECAUSE SHE IS SOOOOOOOO NASTY. I PRAY BERNARD COMES BACK TO THIS PLACE, BECAUSE WHO THEY HAVE THERE, MS. SHANNON IS VERY VERY NASTY. ME AND MY HUSBAND PAYS OUR HOTEL PAYMENT ON TIME, WE ARE NO PROBLEM TO THE PLACE AND SHE MADE UP A LAME EXCUSE TO KICK US OUT. I PRAY GOD HAVE MERCY ON HER SOUL> SHE EVEN GIVE MY HUSBAND THE WRONG NUMBER TO CORPORATE OFFICE. YOU ALL ARE GOING TO LOSE BUSINESS WITH THIS MS. SHANNON LADY.


Dolores Lopez May 28, 2019 at 1:52 pm

Intown suites should be ashamed for displaying false pictures of their property in Corpus Christi Tx a/c unit was broke they gave my daughter w/4 children , told her they would only refund her money if she left! Management not realizing it was Memorial day n there were no more rooms anywhere, rooms had cockroaches, spiders, lots of mold n damm stairways had husky straps to hold it n place! Now how does city inspectorsn not close this place down? Manager smelled like alcohol, geez I will never and I mean never recommended this place to anyone


Christina Alexander December 27, 2018 at 2:06 pm

I stay at the Intown Suites on 3200 Cloverleaf Pkwy and have been treated unfairly by management even went to them with safety concern for my two daughters due to the room not being updated or fixed where the screen are broke and falling where a child can fall out the air and heat don’t work properly and I mentioned this when I first moved in and been here over 90 days paid my rent on time and told issues would be fixed and they have not been and asked to be moved to a room worth what I pay and safe for kids and was told they would have to see if one was available there also is a guest with a service dog that has tried to attack other animals and even the guest and no service dog can be mean or trying to attack anything or one nor allowed continue to stay here and I have not felt like the customer service was fairly to me the manager even held a conversation with me in the middle of the front not in a office or privately and I’ve been talked to wrongly and treated wrongly but other guest do not deal with this and then you continued to let my children live in a unsafe room and broken your contract by not making repairs and making me feel discriminated against and my rights and kids safety not important cause they did not do what they said nor would move me rooms but have people selling meth and heroin and fighting in halls I’m fromt of office in parking lot even offering to pay guest to drag someone and they do not get treated like I do not made to leave but I was told I could get kicked out and leave and none of my issues resolved and then the manager treating me differently and wrongfully and continued to pay on time and I don’t think it’s fair to pay that and not have anything fixed and there is a lot of illegal activity going on and these people got updated rooms and treated right!! I feel discriminated towards and lied to and cheated out of my money for 3 months cause nothing it says online is how I was treated or done!! I never done anything to the manager for her to treat me unfairly nor should a dog be able to be here that has been trying to attack me and my small dog for no reason at all and Manager speaks to this guest properly and basically let’s the guest try to tell other worker she will have my family put out for nothing allowing me to be treated unfairly by the guest but all is said to her is she needs to stop doing what she doing and nothing said about the dog trying to attack me and my animal but manager and I have never had a conversation without arguing and my issues not being resolved even had people that was banned getting in due to doors not being locked and threatening my kids safety and came in rooms just by walking in but I’m told if I try to protect my kids or do anything on property I can get kicked out but got people shoot meth and heroin and people selling drugs used needles where guest or kids can be subjected to and fighting in halls by office and in parking lot and they don’t even get treat as bad or unfairly as I have a lot of stuff is going on that should not be allowed and I really want to call whistle blower 9 or file a law suit and want everything I paid back cause of this treatment and condition of my room and I have kids


Erica Caudill October 4, 2018 at 7:12 am

The manager here at the Montgomery Alabama one is always having an attitude with me and my family we used to live on the 3rd floor and the lady under us was always making a fuss about my kids tye new room we staying in not bad besides the bugs that been here they behind my fridge then they don’t even wash the blankets ghwt belong to this place she has an attitude when i asked housekeeping to wash them she said they never wash the blankets only the sheets she been nothing but rude to us to the point we don’t even wanna come home that how bad it is cause i dont like checking the mail when she is here she never in the office she always on her phone or smoking i want something done about this


Earl Dupuis June 13, 2017 at 9:09 am

Please reply Tuesday, Earl Dupuis. Father of Wounded Warrior, Derek Dupuis.


Earl Dupuis June 13, 2017 at 9:07 am

My Son is A U.S. WAR VRTERAN, Released due to numerous Major Injuries. After 4 years of surgeries, etc. He can t live alone due to Head Trama. I am his live with care keeper, along with Chunk, his Mil. Service Dog whom has saved his life by Alerting me to call 911, while having a Major Seizure. We are here in In Town Suites,Gulf Port, Miss.The Black Lady in the office came to me while accompanying his dog, demanding to leave the Property.She said My Sons Military Dog, isn t allowed here. Than she ssys only He can walk him. If I do not get a call from Ranking Office Psrson, The V.A. here along with a Team of T.V., Lawyers are coming Wed. A.M., as she said she would throw us out. We have paid Cash, and will not refund our money, both on limited income.My son goes to the V.A. for Medical Purposes hete for 2 plus months.She should be RIRED.


Jessica Clemmons May 18, 2017 at 5:51 pm

Intown suite on piedmont circle putting us out because my son got attack and police was called


Gillis Carbin Jr January 14, 2017 at 12:57 pm

Date: Dec. 15-15,2016
Intown Suites Brandon
8207 East Adamo Drive
Tampa, FL 33619-3513
Guest Folio #35363
Job laid off until next assignment. Stayed Only ONE day. So I went to the front office after and I was trying to get the remainder of my money back but they wouldn’t refund me my money back. I was advised General Manager Andrea was out but would give me a credit or voucher for another property. Never received callback from Andrea in fact just spoke to her and she claim she was not aware of this incident. I was transferred to her through Paige at Reservations. However, she advise only Mark Toby could authorized the credit. So she was semi rude (Andrea) and really did not want to give any assistance. My new job is in Orlando and I would like the credit (1st choice) or a voucher as I was instructed. I will continue to call the Corporate office until I get a resolution.


Bobby October 12, 2018 at 3:56 am

Get a hold of me similar situation.I got case law on extended stay illegal evictions. Can help you. Looking for law firm for class action on widespread misconduct. Btw, I think his name is mark chobi. Can you correct me. About to sue him


Securro March 28, 2019 at 9:00 pm

Contact me also. I’m owed over $1,000 due to being told I couldn’t rent by the month…then when I did, they switched the price bc, “taxes have changed”. Really? Taxes haven’t changed in over 25 yrs. they’re telling guests they won’t get their taxes back until they stay for 6 wks, which is against the law. Filthy property, no security, no cameras, no lighting, old, old They charge different prices according to who they want to mess with. I have contacted a law firm that sues hotels and would like to have a class action. In Town Suites is owned by Starwood Capital out of CT. The CEO is a multi Billionaire….and won’t spend any money to clean up the property. They rooms are NOT cheap at all. I’m paying over $1,100 for a small one bed w/ a moldy AC that smells and drips water on the carpet; refrig seal is so old is cracked broken and roach eggs in it when I first got here; refrig gets so much frost on it the door won’t close; the walk ways are filthy and full of bacteria that is tracked into the room…the walkways have urine, feces, spit, vomit and God knows what else and haven’t been cleaned in yrs. My door looks like someone kicked it in and the lock doesn’t work half the time, there is no seal around it so I have to stuff the half inch gap around the door w/ plastic bags every night; cars are stolen or broken into regularly; druggies big time; windows broken all the time; crazy management…literally, one would literally evict guests for no reason and yell in Spanish, call guests rude names…it is of my opinion, the staff management is stealing money from the hotel guest and corp, that’s why the kick people out for no reason, they keep the deposit, and the rent. Starwood needs to be held accountable and should be liable for the filthy and unsafe conditions…not to mention the rude and abusive staff.


Gillis Carbin Jr January 14, 2017 at 12:38 pm

Waiting on call from Mark Toby or should I say credit.


Gillis Carbin December 16, 2016 at 6:32 pm

On yesterday I went in and paid for a week From 12/15/2016 to 12/22/2016 . Well today on today my job laid me off out of nowhere… So I went to the front office after and I was trying to get the remainder of my money back but they wouldn’t refund me my money back.I’m from Louisiana so I don’t have a reason to stay after I have no job right now.
I need to speak to someone over management about my situation ASAP !!


Michelle Andersson April 28, 2015 at 11:59 am

Attempted to force to leave because request repairs be made, involve Health and Safety.
Wrongful eviction by property Manager
Special targeted vulnerable adults, Elders, disabled person (mental or physical).

Property location:
InTown Suites Dallas Northeast (ZDT) Extended Stay
9355 Forest Lane
Dallas, TX 75243
Office Phone: (972) 671-8269

Attempted to force to leave because request repairs be made, involve Health and Safety.
Wrongful eviction by property Manager
Special targeted vulnerable adults, Elders, disabled person (mental or physical).
Neglect, verbal abuse, assault, insults, intimidation, discrimination and mistreat less fortunate guest.

Delays on the maintence request.
Unable to contact the landlord or property owner.

Property manager hesitate to dial 911 for help in life threatening situation occurs near by property.

Date of the incident:
Saturday, April 25, 2015 @5:10pm
Property manager have been threatened with eviction. Leave the property by Monday.
Attempted to force to leave because request repairs be made, involve Health and Safety.
I am a lawful tenant, payment is up to date.

Date of the incident:
Monday, April 27, 2015
threatened with eviction three different attempt by General manager.

Date of the Incident:
Wednesday, April 15, 2015
please check the office surveillance camera and 911 phone records.

Incident detail:
Someone fell hit head on concrete hard. #1 and #2 bystander was scream for call 911, unconscious, head is bleeding need ambulance.
I ran into the office ask for dial 911.
General manager looking through the windows, hesitate to dial 911 for help. so I repeat to call for help but General manager pointing her right index finger and yelling “You better stop that SXXXX!”


Gladys July 23, 2014 at 11:25 am

My husband and i are always here when our lease is up and we come to intownsuites for the past four years. But i never had a problem with other until we came to 6625 bandera. Well its very clean. But never in my life i had a rude maintains guy knocked at my door wish we just came in late from moving. I open the door halfway asleep and gave me a firm voice and a threat about the parking and i couldn’t believe it were i got upset snd bit my tongue. I believe he could of approach to me correctly and what we can do or cant do. I believe he should of came and said sorry but the management came and that was not right or fair for doing somebody’s else mistake.bit the management was told very late but he was a nice sweet man and hes friendly. Pkus this past sat. 7/18/14 i was up early and caught a worker at my door sweeping the trash to my door and pushing it in. It was rude and disrespectful for doing that at my door. Never in my life i saw a lazy worker. Sad he didnt think i would see. Please have better employees with better experience. Ut was very rude and disrespectful and seem not to care. I believe yall need a. Better. After hours security officer because he or she never answers the phobe to handle the noise or banging late at night all until 500am. I haven’t been resting nor my husband. My husband works 7 days a week and needs to sleep because hes has to be at work at 6am. The problems are not being solved.


robert s. cabrera June 12, 2014 at 8:09 pm

6625 bandera rd leon valley.tx78238. been a frequent vistor but not this location never had a
problem at the other intown suites , not to be rude the house keeper just inform me that this bed sheets are change every month, and pillow cases i ask her to take of her ear pieace because i wanted to tell her a question, about the room i was ignore and was rude i call the manager he say he will talk to her, no feedback. this might be the last time i ever go to anthor
in town suietes


lavon anderson August 27, 2017 at 9:52 pm



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