Ikea Corporate Office - Corporate Office HQ

Ikea Corporate Office

How would you rate your experience with Ikea ?

[Total: 57    Average: 1.6/5]

Ikea Corporate Office Address

Ikea North America, LLC
420 Alan Wood Road
Conshohocken, Pennsylvania 19428

Contact Ikea

Phone Number: (610) 834-0180
Fax Number: (610) 834-0439
Website: http://www.ikea.com/us/en/
Email: Email Ikea

Ikea Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Ikea Executives

CEO: Mike Ward
CFO: Ingvar Kamprad
COO: Pernille Spiers-Lopez

Ikea History

Ikea was founded in 1943 in Gothenburg, Sweden, by Ingvar Kamprad, who was 17 years old at the time.  The name Ikea is actually an acronym from the initials of the name of the farm where he grew up  and the name of the small town where he grew up.

The company designs and sells ready to assemble, simple furniture, kitchen cabinets, bedding, kitchen appliances, desks and chairs. Ikea is known for eco-friendly, innovative designs that make the most of space with minimalist lines. Ikea is one of the largest furniture manufacturers in the world.

The Ikea group is a complex structure of companies and consists of 381 stores in 47 countries. The company also sells almost everything found in their stores online.  Ikea had $28.7 billion in sales worldwide in 2014 and employs more than 147,000 persons.

Ikea FAQs

Question 1: What is the phone number for Ikea?
Answer 1: The phone number for Ikea is (610) 834-0180.

Question 2: Who is the CEO of Ikea?
Answer 2: The CEO of Ikea is Mike Ward.

Question 3: Who founded Ikea?
Answer 3: Ikea was founded by in .

{ 44 comments… read them below or add one }

Susan September 26, 2018 at 5:48 pm

Your Stoughton Massachusetts store is a disheveled mess! And the employees were cold and rude. In addition, I asked where I could find a poster that was in one of the display rooms, and I was told it hadn’t been available in a long time. Corporate needs to make a visit there and fix this store.

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Lester Remhof September 2, 2018 at 10:46 am

CS reference number is 159-43106578
Order Number: 303285695

CS Phone number is never answered

You may also call us at 888-888- 4532

Still waiting for refund from August 6, 2018

State: FL
Store: 145
Reason for cancellation: Rejected delivery on Aug 6, 2018 – Waiting for credit back?

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L. Barr August 27, 2018 at 2:01 am

I have been trying to return items and get a refund since June 1st!
On 4/6/18, I ordered 2 sets of slipcovers for the Ektorp loveseat and sofa, ORDERr# 284189002. THE ORDER CAME IN THREE BOXES. Cost was $576.00 plus $9 ship fee and $54.72 tax, for a TOTAL OF$639.72.

I decided to order the actual Ektorp loveseat and sofa instead, and did so. I called Ikea to get a FedEx shipping label for return of slipcovers. They looked up order and said would email link to FedEx return label. My RETURN ID 159 159-42040269-159 They only sent 1 label, FedEx CONFIRMATION# PRP2235881781. I copied it and attached it to all 3 boxes, but FedEx driver said it could only go on one box. I left it on one box, which he took and delivered to Ikea. (I did not receive any credit at all.)

I called Ikea again to request 2 more labels. Explained situation and clerk said she would have 2 more FedEx return labels emailed to me. They didn’t get sent. I called several more times (spoke to Nick Piper in Resolution once, among others) and the labels still were not sent. Whoever sends them saw that 1 box had been returned and didn’t understand there were 2 more boxes.

Finally, on 7/28, I spoke to Brenda, who assigned CASE# 42040269 and told me that Ikea has the 1st box, and will credit me for the ENTIRE ORDER 10 business days after the other 2 boxes are received. She arranged for SUPERVISOR GLEN DAVIS to get the 2 labels sent, and to waive the $9 return ship fee. When the labels came I attached them to the 2 remaining boxes, delivered them myself to FedEx, and I show that you received them on 8/8/18. Tracking# 790851122626 and 79085112262637. I STILL HAVE NOT RECEIVED MY CREDIT FOR $630.72.

I have called multiple times, spent close to 8 hours on the phone waiting to get through, and have been paying interest on the $630.72 you owe me for just under 3 months! I really don’t want to have to take any further action. PLEASE FOLLOW UP ON THIS AND MAKE SURE I AM CREDITED, and EMAIL ME WITH THE INFO.

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Susan Scherman August 19, 2018 at 9:19 pm

Dear Mr. Peter Agnefjäll:
My husband and I have been devoted IKEA customers for the past twelve years, stocking our home with your great products. Last year, I was refused a refund at your Bari, Italy, IKEA store. I had to wait over one hour just to speak with a Customer Service Agent. I was given IKEA Gift Card No: 627598 4 41 0083484678, for the amount of 16,38 euro. I live in the USA, and had to return home to the United States and could not use the card. The USA IKEA would not allow me to use the Gift Card in the USA. On August 8, 2018, I returned to Italy and I drove one hour, with much traffic, on a hot 95 F. day, from Locorotondo, Italy to the Bari IKEA to use my IKEA Gift card. I used a lot of gas and this was an expensive trip at 8 euro per liter. When my husband and I entered the Bari IKEA, your IKEA Clerk advised us that the Gift card was valid to use, so we shopped for over an hour and stocked the cart with about 200 euro worth of merchandise. Your Check Out Clerk refused to honor the Gift Card. We requested your “Free Coffee” with our Family IKEA orange card with my husband’s card No. 6275980418172581951 (Mauro DeTrizio). The Cafe Clerk advised us that the Swedish coffee machine was broken so we needed to pay for our coffees (2,10 euro). The restrooms on the first floor (next to the restaurant) and on the second floor had no soap in either restroom. This was so unsanitary and against the Health Code. When I contacted your IKEA Chat Agent-Luisa on Aug. 9, 2018, she advised me that my IKEA Gift card “expired on July 18, 2018. I could not get to Italy sooner to use the card! Your policy is ridiculous with the card’s expiration date. Luisa refused to honor my card and cut off my Chat. Later, she offered us a free lunch, but we had to return to Rome and my husband is on a strict kidney transplant diet. I will no longer eat in any IKEA restaurants due to the unsanitary conditions. Your Customer Service Agents are appalling. No one is honored or respected in your store, even though we have been excellent customers in the Newark, NJ Paramus, NJ and Bari, Italy stores. Your IKEA Check Out Clerk refused to honor my Gift Card, as well, even though your Entrance IKEA Agent advised us that is was good to use. Your staff does not know what they are doing. Therefore, we wasted time, gas, and a lot of expense in your store. You could have e-mailed me a note advising me that the Gift Card was about to expire. Nevertheless, I could not have gotten to Italy sooner to use the Gift card. I want a full refund of all expenses, including my gas expense of 10 euro, for a total of 26,48 euro to be free to use it in any IKEA store in the U.S. or Europe. We will advise all of our friends and family of your decision. Until then, we are not shopping at your IKEA stores. Thank you.
Susan Scherman, Conductor-The Robert Lawrence Orchestra, Weehawken, NJ 07086, USA.

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Iris Usher-Lamb August 7, 2018 at 9:47 pm

Good evening. I am very saddened by the customer delivery service provided by Ikea. On July 14, I made a purchase of e piece of furniture from this company. It is almost August 14th. And I stop haven’t received the item. The initial delivery date was July 23rd between 1pm and 5pm. 10 minutes before the window lapsed , I was called by EXPO delivery, and was told I need to reschedule the delivery, because the item did not reach the warehouse. I reschedule for the Saturday between 12pm and 4 pm. At 2:43 pm, I was called again to reschedule. I have made numerous attempts and contacted Ikea, and yet my item has not arrived. Everyone I call Ikea, I am transferred to someone in the delivery issues department, who proceeds to put me on hold for 45 mins, 28 mins, and 36 mins consecutively. I am so dissatisfied with this situation, that by now I believe my delivery fees should be returned. It did not take Ikea 5 minutes to take my money off my card, but to date my item is still not in my possession. What a web of lies you weave. If the item was not in stock, the customer should have been informed, and no way my money should have been removed from my account. I have lost all interest in making future purchases fro Ikea. Never have I had a problem with an Ikea delivery before, but this one, tops it.all.
Awaiting your earliest reply;

A VERY UNSATISFIED CUSTOMER..

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Momo Falana August 20, 2018 at 11:11 am

I have had the same experience, only I was given a 12-hour delivery time frame, and was not notified at all that my order never got to the delivery company’s warehouse.

This level of unprofessionalism and disrespect for customer time and money is the opposite of everything IKEA claims they are.

And the fact that there has been no effort to apologize, recompensate, or take responsibility for the failure of their customer service department adds insult to injury.

I am hoping there is someone who will remedy this situation- quickly- as I have another order pending and have every intention of canceling that if this matter is not resolved.

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Chris L July 20, 2018 at 3:50 pm

I ordered a piece of furniture from Ikea in West Chester Ohio. They said they did not have it at that store but there was one in the Warehouse. I paid for the furniture and the $29 delivery fee. I set up a time to deliver 2 weeks after purchase. They were supposed to call between 9 am and 9 pm to deliver. Never got a phone call or an email regarding this delivery. When I called the next day, they said it was delayed, but couldn’t tell me why. I would have to stay on hold for the next 2 hours until my phone died to talk to someone. I called back the next day and they guy told me to call the delivery service. They would be able to tell me why it hadn’t been delivered. When I called them. they had no record of my purchase to be delivered. Again, call the only number listed to call ikea and stayed on hold for 2-3 more hours to find out they never had it in stock. I am out $229 not including tax and my trouble. I can’t get anyone to call me back or resolve this issue. I have never seen such horrible customer service. I can’t believe in this day and age you can call a local store to take care of an issue. I will have to drive 45 minutes to the store not know if they will even reimburse my money to me. I am so completely disappointed in this company.

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Linda May 22, 2018 at 3:50 pm

Reference: Order # 288386528
Yesterday I received a reminder phone call of my delivery for today between 12pm and 4pm. I returned their call to confirm and they also advised that I would get a call from the driver when he/she was within 30 mins of delivery. At noon today, my lunch time, I had not received a call. I went home (5 miles from my work) to let my dogs out. While there I received a phone call at 12:19 hrs from an Ikea rep stating the driver was in the area, but the road in was closed. I advised that I had just arrived at my house with no issue. Route 1 was close, but State Line Rd was open. The rep then put me back on hold to talk to the driver and came back to advise the driver stated he tried to call me, which he did not ( I have no call record from the driver and if needed, I can provide a print out from Verizon), and he was 20 minutes away now and this would throw his delivery schedule off. So, I had to reschedule for next Tuesday, 05/29/18 since they only come out to this area once a week, on Tuesdays.
The only truth to any of that conversation was that a road was closed. However, there are other ways into the subdivision I live in. The driver from Select Express DID NOT make any attempt to contact me. The rep stated the driver said he was in the area at first and then 3 minutes later stated the driver was 20 mins away onto the next delivery.
My mother has passed away, I am moving my 83 yo father in on 05/25/2018 and this was the closet for his living area. The driver made zero effort to contact me or attempt an alternate route. This is not a large difficult area, but a small area.
This is unacceptable and very poor service. A bad driver at a contract delivery company should not cost your company future business and revenue.

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Debbie DAWKINS May 20, 2018 at 10:12 pm

Pushed myself to go to Ikea to look for a desk. My family all on board. It felt so good to shop and to get out, almost like before that night. So what happens, flashing lights, loud alarms and then someone saying code 1000 code 1000 over loud speakers. I’m petrified I can’t find anywhere for us all to hide it felt like that night without hearing the gun shots (yet). I go to the lady at the register and ask is it safe I was at route 91 Vegas I’m scared. Her answer I don’t know what that is as she turns her back to me and says your free to leave. Alarms stop going off after what seemed like forever but I’m sure it was a few minutes they say it’s all clear. By that time Kelsi is getting me out of the store shaking and crying which continued off and on. This is why I isolate because when I take a step forward it seems to slap me in the face. I no longer believe with time it will be okay. Everyone always thinks it won’t happen to them, I used to, but it does. It took 7 months to work up to going to such a large store…now what? Shame on Ikea for their lack of empathy.

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Aida Bird May 17, 2018 at 12:32 pm

Hello again!!! The nightmare does not end! Today IKEA’s delivery was not the Hillesjon sink (part no. 10324886) that I was supposed to receive. Instead, IKEA show-up with 3 large boxes with Knoxhult cabinet part no. 372260. Is this a joke? I did not accept these 3 boxes and the Hillesjon sink was not included in the delivery. What is going on with IKEA customer service? In what language do they understand? It is very logical to me that if an item was removed from the customer the same item must be replaced to that customer. Can anyone in IKEA understand that I am missing a Hillesjon sink and that I need to receive a Hillesjon sink that I paid on April 15, 2018? Please help! This is getting very awkward and ridiculous!!! The claim number for the Hillesjon sink is 2018 00 0943. I called customer service today (call number 21) but no date for delivery of the Hillesjon sink was provided. Until next time…

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Aida Bird May 16, 2018 at 11:26 am

Today I called IKEA Customer service (my number 20th call since May 9 when my previous sink was picked-up and returned) and finally received a claim number for the delivery of my Hillesjon sink. The claim number is 2018 00 0943 and I should be contacted sometime in the next 4 to 5 working days. I still do not understand the problems and hassles that IKEA has to deliver a purchased item to a customer on the small island of Puerto Rico with an IKEA warehouse and store 18 minutes away!!!!

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Aida Bird May 15, 2018 at 5:22 pm

I noticed I made an error with the delivery date. It was April 25, 2018 ! Please disregard the “May 25, 2018” date in my previous comment. I will appreciate any help you may provide in regard to the delivery of my Hillesjon sink.

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Aida Bird May 15, 2018 at 5:12 pm

I purchased a Hillesjon sink on April 14, 2018 and received the sink on May 25, 2018 with 10 more boxes containing Knoxhult kitchen furniture. Once the kitchen furniture was assembled we noticed that the sink did not include the assembly hooks nor instructions to anchor it to the countertop. My nightmare started with customer service on April 28, 2018!!! Today is May 15 and after 19 calls, I still have not received an honest answer in regards to the delivery of a substitute sink except the pick-up of the sink I received on May 25, 2018. The sink was picked-up on May 9, 2018, but no substitute was received. My new countertop’s sink opening was already made to fit the Hillesjon sink (part no.10324886) that I received on May 25. Can anyone at IKEA tell me when can I expect the delivery of my new Hillesjon sink and its accessory installation parts? My kitchen furniture purchase is useless if I don’t have a sink……. Please help me!! Customer Service is not answering my calls and, previously, when they did they still never provided me an scheduled delivery date for the substitute Hillesjon sink.

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Lester Brown April 5, 2018 at 1:41 pm

I am furious with the Ikea delivery service or lack thereof. It is by far the worst delivery service I’ve experienced. On 3/26/18 I purchased an item from the Brooklyn NY Ikea center. I was told at that time that I should expect delivery on Tuesday 4/3/18. I received a call from the delivery company, XPO Delivery, on 4/2/18 indicating that the item was delayed in transit. The delivery company told me that I would be contacted with a new delivery date and time window. On 4/2/18, at 7:49 PM I received an email from Ikea indicating that a new delivery date of 4/23/18 was scheduled as “per my request”. Note I made no such request. I subsequently contacted Ikea customer service 4/3/18 -another bad experience because I was on hold for 25 minutes before a representative answered- (I’ve previously been on hold for 55 minutes attempting to cancel an on-line order). The Ikea customer service representative place me on hold briefly while he contacted the delivery company. The customer service representative informed me that the delivery company told him that they make deliveries in my neighborhood on a daily basis. There was no explanation for the erroneous 4/23/18 reschedule date. The representative informed me that the delivery company would make the delivery on 4/5/18 and that I would receive a phone call to confirm a time window. I received no such call from the delivery company. I did not receive my order. I contacted the delivery company directly today, 4/5/18. I was told that there was no record in their system indicating that anyone contacted them. I was told that the items purchased were in the possession of the delivery company and that the next available delivery date is now Saturday April 7, 2018. A relative had earlier expressed to me that he felt the Ikea delivery service was “the worst”. I now know that he did not exaggerate. I would not recommend the Ikea delivery service to anyone. I hope that the company makes an effort to improve this process.

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PHILIP Moston February 7, 2018 at 7:41 am

THANKS FOR YOUR REPLY,
It is a 180 miles round trip to my nearest store to see if I could get a replacement.
Its obvious that your 25 year guarantee means nothing and the fact you have changed the components to stainless steel shows their was a problem with the design.

The store in Glasgow has not even been open 25 years and I doubt you have been selling the 2 bowls DOMSJÖ White sink for that length of time.

I am very disappoint with your answer to my problem. The rusty steel screws, which you have now replaced with stainless steel, has rendered my drain set totally useless and you want me to stump up another £25 to replace it !!
And this is good customer service ?

Its obvious that after 4 weeks of asking you to try and sort my problem I am getting no where. The way thing are at the moment, I do not see me purchasing items from Ikea again and I will be warning other people of your so called “Guarantees” and that your so called quality is just a myth.
Yours Sincerely
Phil Moston.

Bridge of Cally
PH10 7JL

Mail for Windows 10

From: GB Customer_Service_UK CustomerService
Sent: 07 February 2018 12:12
To: philip.moston@ btopenworld.com
Subject: RE: Product – Information / Availability / Advice – Shop Online

Dear Phil,
Thank you for your email. I apologise for the delay in responding, we are currently experiencing a high volume of emails which we are working through as quickly as possible.

I sincerely apologise for the situation you detail. If you have a product which is missing, or has faulty parts, we would only be able to replace these once appropriate proof of purchase has been provided and as long as the item is within its guarantee period.

If you do not have the proof of purchase you can take the item to your local IKEA store where the co-workers will assess it and advise of further actions. Please note this will be done on store’s discretion.

If you require any further assistance please do not hesitate to contact us.

Kind regards,
Ireneusz
IKEA Customer Services
IKEA Ltd
Tel: 0203 645 0000
ikea.com

The information in this e-mail is confidential and may be legally privileged. It is intended
solely for the addressee. Access to this e-mail by anyone else is unauthorised. If you are
not the intended recipient, any disclosure, copying, distribution, or any action taken or
omitted to be taken in reliance on it, is prohibited and may be unlawful.
IKEA Limited is a company registered in England and Wales. Registered number: 1986283.
Registered office: Witan Gate House, 500-600 Witan Gate West, Milton Keynes, MK9 1SH.

—–Original Message—–
From: philip.moston@ btopenworld.com [mailto:philip.moston@ btopenworld.com]
Sent: 05 February 2018 11:36:05
To: GB Customer_Service_UK CustomerService
Subject: Product – Information / Availability / Advice – Shop Online

Good morning all,
It would be much appreciated if you could reply to my e mail I sent on the 26th January ?
Yours sincerely
Phil Moston.
Sent from Mail for Windows 10

From: philip.moston@ btopenworld.com
Sent: 26 January 2018 14:14
To: GB Customer_Service_UK CustomerService
Subject: RE: Product – Information / Availability / Advice – Shop Online

Thanks for your reply.
I am disappointed with your response .
With regards for your offer of a replacement if I can show you proof of purchase:-
You will see that in my original e mail that after 5 years or more I unfortunately no longer have the proof of purchase and I don’t have bank records going back that far.
In fact looking at my records of building the new extension to the house I can see it was done in 2011/2012 so I can prove when my new kitchen extension was built but not when I purchased the 2 bowls DOMSJÖ White sink to go in it.
The sink was purchased from your Glasgow store at Braehead and that about all the info I can give you.
I note with interest that the replacement comes with stainless steel components which proves my point that the steel bolt used in my old drain set was never going to last the 25 year guarantee you give with the sink. I doubt you would have changed the specification of the drain set if it had not been a problematic in the past.
So I would ask you to reconsider your response to my complaint. I know its only £25 pounds for the replacement but to me as a pensioner its still a lot of money when I feel you have not lived up to your reputation of selling high quality items.
Yours sincerely
Phil Moston

Sent from Mail for Windows 10

From: GB Customer_Service_UK CustomerService
Sent: 26 January 2018 12:10
To: philip.moston@ btopenworld.com
Subject: RE: Product – Information / Availability / Advice – Shop Online

Hi Mr Moston

Can i start by apologising for the length of time it has taken to respond to your email.
I have looked into this for you and can confirm that the item recommended would be a perfect fit for your system.
In regards to the £25 cost of this item we could do an exchange but only if proof of purchase is received.
If you have any details at all regarding the purchase you made in the past i.e the date, the store, the amount in total you paid on that day or if by any chance you swiped you family card we could locate your receipt that way.
Also i am led to believe the new systems now come with stainless steel components.
If you have anymore questions or indeed do manage to find any of the details i have mentioned regarding proof of purchase please feel free to contact us again.

Andy
Customer Services
Digital Communications
IKEA Ltd
0203 645 0000A
IKEA.com

—–Original Message—–
From: philip.moston@ btopenworld.com [mailto:philip.moston@ btopenworld.com]
Sent: 23 January 2018 18:47:03
To: GB Customer_Service_UK CustomerService
Subject: Product – Information / Availability / Advice – Shop Online
Good morning all . Did you get this e mail below ? I have not had a reply.
Phil Moston

Reply

Anna January 28, 2018 at 1:43 pm

Requested several items for my bedroom. Haugsvar spring mattress was not delivered. The crew stated it was damaged, and they did not take the mattress. Am on the phone with customer support for about three hours, sent emails, can’t get in touch with anyone. This is not the service I expect from the international company.

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Frustrated December 7, 2017 at 11:22 am

I will never purchase anything from IKEA. This has been the worst experience I’ve ever had. Your on hold for over an hour to register your complaint. Delivery team put together bed and broke it and did not tell me. Avoid Ikea at all costs. It is not worth the headache. Pay a little more for whatever you’re trying to purchase at another store. you will be happy in the long run going someplace else.

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Shealin December 1, 2017 at 8:45 pm

Kitchen planning and installing since June with IKEA and Treatment and still not done due to missing parts. Due to the fact that I am wheelchair bound I choose an Ikea kitchen to speed up the remodelingof their stock At this time I am still cooking on the grill outside and wash dishes in the bathroom sink!! It is December. Waiting on panels in order to assemble the island, I was told many times by customer service and the Ikea kitchen department they are not to be ordered online nor are they in the Austin store but there are 20! panels in the Arizona (Tempe) for the last 4 months!! What a bad costumer service not to make it possible to arrange logistics between Ikea locations. My kitchen became an eyesore instead of a jewel. I am embarrassed to have anyone over to entertain due to the fact that this is a kitchen in the MIDDLE of the open floor plan living/kitchen.
Everytime I contact IKEA there they give excuses like sorry but there is nothing we can do we don’t transport from store to store. As a costumer I am very limited and have to depend on these costumer service reps who open a my case and don’t want to handle it every time I call. Sad that I have to beg them not to hang up on me.
ANY OTHER INCOMPLETE PRODUCT I WOULD RETURN TO THE STORE however I would like to take it apart and dump it at your front door Ikea. Sleepless nights before christmas is what I have.

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SHIRLEY November 16, 2017 at 11:22 am

THE CHARLOTTE STORE . IN 24 HOURS THE PRICE ON RECALL DRESSERS WENT DOWN 238.00 …………………….. WHAT IS IT A CASHIER CAN GIVE YOU THIS AMOUNT THAN THE NEXT DAY DIFFERENT CASHIER AND YOU HAVE 2 THIS TIME AND THAT CASHIER GIVES YOU 319.00 FOR 2 .SO THAT 2ND CASHIER DECIDED SHE WAS NOT GOING TO GIVE THE 249.00 PLUS TAX EQUAL 267.00 FOR WHAT I GOT BACK FOR 1 AND SHE GAVE 319.00 FOR 2 .NOT RIGHT THE PRESS CONFERENCE SAID FULL REFUND

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SHIRLEY November 16, 2017 at 11:14 am

THE STORE CAN JUST MAKE UP A RECALL REFUND !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
WHY IS THAT I HAD 3 EXACT 6 DRAWERS HEMNES TALL DRESSERS ALL PURCHASED SAME TIME WENT TO RETURN FOR THE RECALL 1 REFUND WAS 267.00 AND TOOK OTHER 2 BACK DAY AFTER AND RECEIVED 319.00 TOTAL FOR BOTH DRESSERS . WHERE IT SHOULD HAVE BEEN 534.00. NOW DO NOT KNOW IF YOU HAVE A THIEF ON YOUR HANDS OR IF YOU HAVE SOMEONE WHO DOES NOT TAKE THIS RECALL SERIOUSLY AND GOD KNOWS THIS IS A SERIOUS MATTER. JUST WANT MY REFUND DONE CORRECTLY.
I HAVE THE RECEIPTS FOR BOTH

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Rolando November 15, 2017 at 5:22 pm

It amazing that IKEA does mistakes and the customers has to pay for there error. I’m going without a kitchen for about a month now waiting on items missing in my order and every time i call because the delivery was out for delivery and i never got it. They act like it ok and when you tell them you needed this stuff yesterday they tell you i spoke to the delivery company and they will be able to delivery 4 days from now. From what I’m reading here it seem that people in IKEA don’t really care. I’ve spoken to supervisor, managers and so on and they all like the title they have but really don’t care what happens after you spend the money. My order has taken almost a month to get to me and I’m still waiting for piece that i really need to order my countertops which take another two weeks to get. No customers should go through this at all.

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Yarie Green October 19, 2017 at 12:28 pm

Ikea has fallen short when it comes to what I believe human life and human price. They have a recall that limits the number of items you can return (Items that have killed children) for refund. It seems counter intuitive to tell consumers that you have voluntarily recalled all of your unsafe products on the market but limit the number of items any one person can return. So if a individual has a 4 bedroom home and has placed 2 Ikea recallable items in each room he or she must choose what 6 of the unsafe 8 they must return; God help them if they own more than one home, or they have elderly family members that cant get these now assembled pieces of furniture to Ikea. It seems that Ikea had no problem in selling these dangerous pieces of furniture but know finds it hard to keep their word and take these unsafe things off the market. No matter who has taken the initiative to get those pieces of furniture to them…

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Patricia & manuel October 11, 2017 at 5:26 pm

Hi. We purchased for our first time ever in your Florida IKEA store. We thought things went ok. Little did we know they were far from ok. The young lady Roxanne ordered our sofas. We told her three times two of one and one sectional. She even ask us how many of the single sofas and we repeated TWO. So when the delivery of one sofa and one sectional came I was so mad. What the heck. How many times do we say two of the EKTORP sofas. Omg. The. My husband went to the store today afternoon delivery and they blamed us for not double checking her ordering skills. REALLY! Your orders are so confusing and broken down into pieces who would have known. I added 2 sofas for $395 and one for 1299 and then took 15% off. That came to the total we had with the delivery and put together fee so we figured she was correct. What the heck SHE ONLY ORDERRED ONE IT WAS HER MISTAKE AND YOUR STORE BLAMED HER MISTAKE ON US. AND THEN WANTED TO CHARGE US ANOTHER DELIVERY FEE SND PUT TOGETHER FEE. RIDICULOUS. what ever happened to customer service and the customer Is always right. What a horrible first time experience !!!!! What have we learned ….we learned that we cannot trust. Your customer assoc to add or order correctly no matter how many times they ask or how many times we tell them, what we want. Andy we cannot expect any customer service to back us their mistakes and that they will always blame the customers.

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Patricia & manuel October 11, 2017 at 5:30 pm

Also your same sofa was $100 cheaper the following week. What a ripoff.
It should have been $100 off plus 15%

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Exquisite Southern Catering, llc September 18, 2017 at 10:22 am

As the owner of Exquisite Southern Catering, LLC based out of South Carolina, I placed an order 12 days ago and was given a delivery date est. of 9/18/17, I checked my email to review the tracking information only to determine that there was none. In turn I called into customer service to find that my order still had not shipped. I am furious because I really needed the items that I ordered for an upcoming event and I gave more than enough time when considering the actual date of order receipt, I allowed more than enough time for the product to arrive. I then contacted the corporate office only to be told that someone will call me back and so I have not received a call back as of yet. I WILL NEVER ORDER FROM IKEA AGAIN!!!!!! I AM DISAPPOINTED IN THE SERVICE OR LACK THEREOF THAT I RECEIVED FROM THE IKEA TEAM!!!!! Clearly I could have ordered these items from somewhere else. Through this experience as a consumer and business owner I would like other consumers to know that IKEA experience that the company rants about is overrated. And GET THIS ” I ADVISED CUSTOMER SERVICE TO CANCEL THE ORDER AND THEY ADVISED THAT IT WAS TOO LATE”. AMERICA I CAN NOT TAKE IKEA SERIOUS RIGHT NOW!!!! THIS COMPANY IS JOKE!!!!!

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Exquisite Southern Catering, llc September 18, 2017 at 10:25 am

MY ORDER # IS 262269443

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Julie Prevost September 15, 2017 at 7:29 pm

Well I wish I read these comments before I made my purchase at Ikea. I purchased 5 Billy Bookcases from the Paramus Store with glass doors to be delivered to my home. Yes they charged a packing and delivery fee. I paid for all of it in good faith with our credit card. It was to be delivered 5 days later I was told “no problem everything is in stock”.

The problems started 2 days later when I received a FedEx envelope with a $96 gift card in it and a letter that stated the glass doors were out of stock. A gift card instead of a credit to my credit card. They now have my money that i have to spend in there Store in stead of the credit back to the credit card which was used for the purchase! Ridiculous!!! Next my delivery was to come between the hours of 5pm to 9pm. At 5:15 pm a truck pulls in the driveway. We proceed to open garage doors so that the items can be placed there and go outside and he pulls away. Never getting out of the truck. Just drives away. Now I am on the phone for 1 & 1/2 hours with what you call customer service trying to cancel an order and get all my money back. You probably think I’m going to hang up but no I can be just as stubborn as you are.

So I finally get hold of a team leader who has given me a credit to the credit care for the shipping and packing fee but now has to wait for you idiot delivery/shipping company to return the merchandise to them to give me a credit for the order. And the team leader does not know how to process a credit back for the stupid gift card you sent me for the glass doors you sold me that were not in stock. You have already been told by the shipping company that the merchandise was not delivered but sure let the customer wait a little longer. That will surely make the customer shop some more in your store.

I can tell you you this is the reason people are shopping at Amazon. They have no problem with their customer service. I also can tell you that this will be posted all over the internet and social media because I will make sure that anyone I know will never shop at IKEA.

By the way my case # is 3733817

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Rahial Teku September 5, 2017 at 10:56 pm

My First and Last experiences at IKEA
Well I been hearing the name so much that I thought to go to IKEA in Orlando FL to see what they have to offer because I’ve been looking for a buck bed for my boys. It’s was kool walking in the maze looking at the different setup of living space but when I got to the kid area there was no one there to help, when I did see what I want to purchase No one was available. When I finally found a employee she replied rudely take a picture of the tag and go to the register….oh really ???
So i had to demand help by asking her And You can not help me???? She then said only if you are trying to get it delivered …what? This was crazy

So then she starts to help me set up delivery and then says the totals is $658. She gave me a look like as if I couldn’t afford the amount then was rude up when I asked her if that included setting up
The process was just horrible and I just did not understand how I could be treated like that after spending so much money there after that she gave me a sheet of paper with the delivery information. I had to go to the cash register and stand in a long line that had about 10 people in front of me before I was cashed out this was the most worst shopping experience I’ve ever experienced I am going to go take my paper bag and get a refund and go to Rooms To Go they have bump beds to Good Luck Ikea maybe other people get treated better there but this is
My first and last experience at IKEA

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MD Kalam September 2, 2017 at 9:01 am

I am absolutely horrified about the service I have received from IKEA customer service. It has been more than 35 days now since I have placed a online order. In return I have received order with 3 items missing. So far I have made 5 phone calls in various occasions to report the shortage and the update of my rest of the product delivery. IKEA gave me case ID which is 36336694. I have spoke to so many different persons to resolve this issues. For example Ondria, Kiarra and last time with Nicole. Everyone promised me loads of hope saying I will receive my delivery I the next few days, a email, a confirmation and so on. Unfortunately nothing happened since then. I have neither received my delivery nor a apology email. At last I have spoke to Nicole last week about update. She replied I will get a confirmation from warehouse soon they are ready. Her other colleagues told me the same in different occasions. I have lost my faith on IKEA warehouse and the people I was talking to. I have asked for the refunds last week. After a week it is still same. No communication, no update yet. I am now confused now, who am talking? Can please investigate the issue and contact me for a solution as soon as possible? Do you call this is a service? My contact number is 929 374 XXXXX. Thank you.

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melisa September 1, 2017 at 12:31 pm

I am very upset. About 2 weeks ago I purchased a sofa-bed from ikea, PA. I paid for shipment and a week later I received my shipment. But when I opened the huge boxes I found out that the merchandise was damaged. I called customer service after waiting 30 minutes a representative picked up the phone before I could speak he hang up on me.
I called again right away, this time waiting another 45 minutes same guy picks up and asks for my order number and puts me on hold for 15 minutes. Never returned back I hang up this time.
Right away I called back and dialed a different extension and asked to speak to a manager
she puts me on hold again for long time and transfers me to a manager. The manager reschedules for a new shipment which should have arrived after a week.
So I wait a week the shipment never arrived that scheduled date. I call customer service
and wait again minimum of 30 minutes and she put me frequently on hold for many times.
Then she tells me someone will call me from the shipping department.
A day passed no one called. Now I called ikea corporate office and customer service doesn’t pick up. They want you to leave a message and they will return within 24 hours.
I don’t want to wait 24 hours so I call back the store where I made the purchase.
After waiting about half hour I could talk to customer service she put me on hold numerous times and finally now I am on hold with a manager. The manager told me now he rescheduled a new shipment which will arrive 9 days later. I hope I will receive the new shipment so I don’t have to call Ikea back after 9 days again start over with everything.
I am still upset for spending all the hours being on hold.
I don’t think I will ever shop at Ikea again.
No customer should be on hold for hours on the phone just to be able to talk to a customer service agent.

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Joseph August 19, 2017 at 6:15 pm

So LET ME RANT about my IKEA experience in Cincinnati OH today. My wife and I scoped out a few ideas for upgrading areas in the house a few days ago. I was sent there today to retrieve a new bed frame and some shelves. I got all of my products checked out in about an hour (nobody around to help load the 3 large heavy bed boxes onto a cart). (I figured, since i was there, i would get my yougest sons bed as well. Loaded those 2 boxes solo as well.) I exit the building and began loading the bed carts into my car agter asking outdoor loaders to help me, but they had to do “cart runs” and didnt have time. A cashier runs out to me to let me know i had forgotten my 4 small shelves and my 1 large shelf and they were at the register. I thanked her for letting me know (katie would have been pissed if i didnt bring them home!) After slaving to get bed 1 in the car, i realized that bed 2 was clearly not coming with me today. I spent 30 minutes tying my trunk with string. I wheeled the cart and bed 2 back inside, took a number to wait for a cashier to refund my bed that wouldnt fit. 10 minutes, bed 2 getz refunded. I walk down to the cash register where my shelves were and spoke to the cashier that was there and saw 4 of my 5 shelves. I let her know what happened, she checked my receipt and she made a phone call. I get it… validation. A manager became involved and suddenly im not allowed to leave with ANY of my product until they review surveillance video, and pretty much investigate everything. I kept trying to explain that they ran out and told me that i left the product and matched the receipt to the exact product. After 20-25 minutes waiting and waiting, i look over and see the 5th shelf sitting behind the register which again made sense, since it was longer it wouldnt be under the register like the other 4 were. I was rold repeatedly I couldnt leave with any product until the manager talks to me. So at 25 minutes im about to lose my mind. Finally 2 managers come out and agree that i am telling the truth, and let me know i can leave with MY PRODUCT, THAT I LEFT BEHIND AND THEY RAN OUT TO LET ME KNOW I LEFT BEHIND!!!!! At this point, my initial cashier walks up and tells the 2 managers that she passed the information to someone before she went on a quick break and didnt understand why i had to go through all that. I told both of the managers how embarrassed I was being told i couldnt leave with my product in front of other customers several times and having to wait all that time and had no help loading etc. I told them i felt like i was being detained and humiliated from these actions. I wanted compensation. The 2 managers had to call a 3rd manager who asked what i thought was fair for my trouble. At the time, i said take $50 off the bed I kept for the crappy service. He snickered and explained to me that although $50 doesnt seem like a lot of money to me, he couldnt give me any money back, the best he could do was a $20 gift card. I told him after practically detaining me, embarrassing me in front of other customers, thats all he could do??? I was pissed. I told him id take the gift card but in no way was this the final resolution. I asked for a corporate number, he (john) stated there was no corporate office, they handle everything in house. He claimed they were the highest 2 managers in the store at the time and said the store manager would have to call me. I gave him my number which was left on the counter until i reminded him it was sitting there after he gave me the gift card (really concearned about my experience for sure!). What a XXXXXty experience and way to run a business. First time making a purchase, planned to make several more, $539 purchase and instead detained over $30 in shelves i accidently left behind!!! UNREAL!!! #ikea #legal #IKEA

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Jim Panos August 9, 2017 at 6:50 pm

I purchased two Ronnskar corner shelf units. I asked for them to be delivered to me and payed the extra money for delivery. They projected the delivery date to be Aug 9, 2017. At 3:00pm they had not arrived, so I decided to call to see if they were going to be delivered later today or a different date. I called the number and was placed on a on-hold line where I heard how “my call was important to you” and someone would be with me momentarily. I have now been on hold for 42 minutes and 38 seconds. It doesn’t sound like our calls are important to you, and that customer service is not important, just getting the item sold and move on. From the previous complaints on this page, it appears that you have a lot of customer complaints which makes me wonder how sincere you are about customer service. I for one am very disappointed and will let others know of my experience.

I think leadership at the top, must be non existent, or they just don”t care.

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linda August 7, 2017 at 12:26 pm

Why is there only one IKEA in Michigan????? I live in the northern suburbs of Detroit.

Whomever decides where your stores should be placed, should seriously look at the plot of land available in Rochester Hills at Hamlin Rd and Adams Rd. It sits right on M-59 that connects the east/west suburbs and is one mile from 1-75 connecting to the north/south. PERFECT location surrounded by affluent communities.

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Drew August 3, 2017 at 10:22 am

I purchased furniture from Ikea for my daughter’s bedroom. It has still not been delivered. I called customer service and after 50 minutes on hold they indicated that it is on its way, but they have no way of knowing when it is going to be delivered (how is that even possible in 2017). Three days later I called again. I was put on hold for 45 minutes. I hung up and called corporate headquarters, thinking that they might be slightly more responsive. I was put on hold for 30 minutes. This company is a customer service disaster.

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Andrei July 22, 2017 at 1:38 pm

July 14th 2017 I had a misfortune to buy a sofa at IKEA in Tampa, Fl. I charged it on my credit card that didn’t have enough funds there. My mistake. July 21st I tried to correct it. I went to the store with my receipt and asked the clerk to issue me a refund and charge a different card. This simple 30 seconds transaction became unsolvable problem. The clerk Charles told me to wait. I’ve seen him talking to 3 different people before he told me that “We don’t do that.” The next person I talked to was Customer Service Manager Maria Pilar Bernal. She said that in order to cancel the transaction and give me a refund and then charge another card I need to bring the item back. Needless to say that the “item” is about 100 lbs heavy and in order to bring it back (to “show and tell”) I have to rent a U-Haul, carry the sofa from the 2nd floor and back, drive to another part of town, load, unload etc… The last person I had a “pleasure” to talk to was the Acting Store Manager Ahmed Velez. He told me that current policy is “for my own good.” It’s to prevent fraud. When I asked how could that be fraud if I brought my receipt, ID and 2 credit cards both on my name – he couldn’t explain how… I have 10 credit cards and excellent credit score. I was able many times to get a refund or to charge my card at any store just by showing the receipt. Never in my life was I called “a fraud.” Never in my life was I treated so badly. Considering the fact that I was asked 3 times to move from one counter to another, and was subject to “dirty looks” of a number of employees, I came to the conclusion that “innocent until proven guilty” is not for IKEA. Evidently, it was “for my own good” for them NOT to help me. Thank you, IKEA! You just lost a customer.

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dave derosier July 18, 2017 at 2:14 pm

I have been a customer of IKEA since 1989 in Belgium, later in Canada, and USA. I now live in Texas, 2 hours from nearest store in Houston. I have twice visited IKEA to purchase product and had to give up because the two main pieces were out of stock. the advice from the store and from email was to call ahead – but it is still 1st come 1st served. 5 hours each time to get furniture and buy an extra $100 each time – and all I get is too bad. unless you live near the store it has become prohibitive to purchase IKEA products. Let alone what would happen if it had to be returned. to order online adds $200 to the cost.

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Isis Ellis July 10, 2017 at 4:25 pm

Hello:
I recently purchased an item via IKEA.com, to be delivered to my home address. Approximately 3 days later, I revisited the website to seek an updated status, and learned that IKEA offers a delivery alternative that allows the customer to purchase items in-store for a lesser delivery fee and a faster delivery. Given I live 15 minutes from one of your nation locations (Miami), I was disappointed to learn that I was unaware of this much more efficient option. I called customer service to cancel my previous order so that I can replace in-store, and learned that the order is not eligible for cancellation on the account of your 2-hr cancellation policy. However, the Associate did place a “request to cancel” and suggested that I call back tomorrow (for another 45min phone hold) to check the status. My case number is as follows: 35891206. I’d like to share how unfortunate it is that a customer buying online is not made aware of the delivery options offered at the time of purchase. I hope that this is not chicanery for the customer on IKEA’s part. I appreciate the service and products that the company offers, and have shopped with the company for years (though first online purchase). My continued business with IKEA is of value to me, and hopefully the company as well. Please consider adjusting your site to inform customers of both delivery options when placing an online order. It would also be great If I may receive additional assistance with processing my current cancellation request, so that I may choose the delivery option that is more sensible for me. Thank you. -Isis Ellis

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Tammy Tran July 4, 2017 at 2:33 am

Poor scheduling and service from Rick the manager of Ikea Palo Alto, CA. Waited 3 hours until they found order that they said was all ready to be picked up. Once found, one of their staff said that Monday’s wasn’t usually busy but management screwed up on scheduling. It was on Mon, 7/3rd the day before 4th of July. Lines were out the door for pickup and when order was lost Rick had no empathy and said we had to wait to be taken off shelves again. We asked to have it delivered as they were so busy with no staff and can’t find order and he refused. Said oh well, you can cancel order or wait til it’s found or pulled off shelves in the back again. Not even a sorry and he with staff had no sense of urgency. I have pics of line and you’ll get several complaints for that day. He could of said sorry and let us know what he can do. Poor service from a manager?!

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albert June 29, 2017 at 3:45 pm

I purchased a Pax shelve, when I opened the box there was no hardware. I have spent hours on the phone attempting to get in a timely manner what I purchased. I am VERY unhappy with this level of “service”

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Deb Healing May 26, 2017 at 9:44 pm

Re: Tampa Store 5/26/17 10AM – The sound of fire alarms had stopped us from having our breakfast…what was to ensue afterwards was most impressive. Your staff was professional and helpful. I have never scene a more organized group in the regards of fire safety. As we had to wait for the all clear, the staff kept us informed of our wait time and offered dining and bistro coupons. When the all clear was given your staff was most organized in retrieving items in the area in which the sprinkler system had spread water..So here I am offering you the time to praise a fine group of staff members that you have at the Tampa store.

Thank you for your time
Miss Deb Healing
Bethlehem PA

PS…I came all the way here to find a particular product because the web page said it was available, only to find my product was not available. 🙁

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Loopie May 2, 2017 at 3:26 am

I took my 2 year old to the child care, 25 minutes later they called me to pick him up because he was hitting kids… well coincidently it was 3 girls that were between the ages of 5-7 that were friends and the only kids in the whole child care he supposably hit, I didn’t think much of it until I was waiting to check him out and I saw him walking up the stairs and one little girl pushed him and another little girl that was sitting down got up just to hit him, yes he chased them after they alsulted him. I’m sure he thought they were just playing and he wanted to play too. I brought it to the attention of Jasmin the employee all she said was, “yeah unfortunately the next time he comes in and does that again we won’t be able to have him here” and that she had watched him hit the girls, must I remind you he’s 2 if someone hits him he will hit too, he’ll think that’s a form of playing.Jasmin also said that she saw it happen, which is pretty hard to believe because none of the girls ever leave the front desk. There is no staff out watching the children, and I noticed that there was way too many kids for the amount of staff as I was waiting to pick up my son. When I brought up the issue to Jasmin about me seeing the girls pushing and hitting him she said, “the last time he was in here we had the same problem”. The time before that when I picked him up I asked Jasmin how he did and she responded with, “He was really good” I’m not sure what her problem was maybe she just wanted to stand behind the desk all day and a 2 year made that impossible. I’ve been to Ikea many times and I’ve spent a lot of time and money there (we move around a lot and I always remodel every place we move into) I will never shop there again if this problem doesn’t get resolved and I will return my furniture. It is unfair and if you don’t have enough staff to keep a good eye on the children then don’t have a child care. My sons arms and the back of his neck were scratched I doubt he inflicted that on himself, it’s not the first time he goes to a child care. I take him to my gym’s child care and I’ve never had an issue. I get that he is over friendly and wants to play with everyone I understand that little girls may not like that but there was no need for what happened to my son we should have resolved this a better way. It’s easy to blame a child that doesn’t quite speak very well. Also that was only the second time my son had been to that child center. I will also do my own investigation to see if other children have experienced the same thing.

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Anthony April 8, 2017 at 7:02 pm

Hello my name is Anthony I went to IKEA in Paramus New Jersey today with a dresser that is on recall it Was an 8 drawer frosted glass dresser that I bought back. Returns along with the manager refused to refund it to me and would not let me take it back and I was not given a gift card. IKEA screwed me out of 300 from a discontinued item. I’ll be calling my attorney this week.

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Aiman January 25, 2017 at 3:41 pm

Dear,

I bought tea table from Dhahran in Saudi Arabia.
After taking the product home and open the box found the color is different from what I wanted. I did not take the product out of the box. 24 hours later I took it back to ikea for exchange. The customer service refused to return as the box was opened.
The 90 days was not functional.

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Jonathan Williams December 28, 2016 at 9:53 pm

Hi I’m a contractor trying to find out how to become a vendor for your company I am interested in doing your assembly for your customers as a sub contractor I am in the Baltimore Maryland area any help will be appreciated thank you very much

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