Hyundai Corporate Office - Corporate Office HQ

Hyundai Corporate Office

How would you rate your experience with Hyundai ?

[Total: 92    Average: 1.7/5]

Hyundai Corporate Office Address

Hyundai Motor Company
10550 Talbert Ave
Fountain Valley, California 92708-6031

Contact Hyundai

Phone Number: (714) 965-3000
Fax Number: (714) 594-3561
Email: Email Hyundai

Hyundai Facts

Founder: Chung Ju-Yung
Date Founded: 1947
Founding Location: South Korea
Number of Employees: 118320

Hyundai Executives

CEO: Kyung Soo Lee
CFO: Ron Haughey
COO: Brian Smith

Hyundai History


hyundai 5

Hyundai was founded by Chung Ju-Yung as a construction firm in 1947 in South Korea and initially worked in the markets of Vietnam, Guam, and Thailand.

Hyundai started to work in automobile manufacturing in 1967 under the name Hyundai Motor Company and performed ship construction under the name Hyundai Heavy Industries. In 1968, the company’s first car model, the Cortina, was released with help from Ford. 1968-ford-cortina-gt

The company entered the semiconductor industry in 1983 under the name Hyundai Electronics.

In 1999, Hyundai announced a major restructuring, which involved a plan to break up the different business sectors into five different companies by 2003.

Today, most of the former subsidiaries of Hyundai, including Hyundai Motor Company, are not connected with the Hyundai Group, however, most of them are run by relatives of the founder, Chung Ju-Yung.

Hyundai Motor Company is the eighth largest automobile manufacturer in the world, with 3.6 million vehicles sold annually.

hyundai 1  In 2004, Hyundai was ranked second in “initial quality” in a survey/study by J.D. Power and Associates. Hyundai is now one of the top 100 most valuable brands worldwide. The company has invested in manufacturing plants in North America,  India, the Czech Republic, Russia, China, and Turkey,  as well as several research and development centers in Europe, Asia, and the USA. hyundai 3

In early 2012, the Hyundai Elantra was named the North American Car of the Year at the North American International Auto Show. Hyundai has sold more than 200,000 cars since the model’s redesigned debut in 2012.

According to Forbes, the company is driving customers to their stores with a program called Shopper Assurance, which offers things like a free, no questions asked, 3-day return policy on every new vehicle.

Company headquarters in North America are located in Fountain Valley, California. Hyundai employs more than 118,000 people around the world. hyundai 4

Hyundai FAQs

Question 1: What is the phone number for Hyundai?
Answer 1: The phone number for Hyundai is (714) 965-3000.

Question 2: Who is the CEO of Hyundai?
Answer 2: The CEO of Hyundai is Kyung Soo Lee.

Question 3: Who founded Hyundai?
Answer 3: Hyundai was founded by Chung Ju-Yung in 1947.

{ 101 comments… read them below or add one }

Richard Charnicky October 4, 2019 at 10:04 am

Why does the 2017 Hyundai Sport 1.6 Turbo SHUDDER between 1 to 10 mph?
This is addressed in several customer reviews as well as the well known auto website What can be done about this to stop the vehicle from vibrating, shaking, shuddering, between 1 and 10 mph ?


Ahmed Alkhashab August 5, 2019 at 12:37 pm

Dear Sirs,
I have a complaint; I have a car kind Hyundai Sonata 2016 VIN number KMHE3411BGA025078 and Engine number G4NGFU093461,
The car has been in trouble for three months. The engine is working but abnormally the car was taken to Hyundai for maintenance in Amman Jordan and every time the car stayed for a week they said they changed some spare parts but the car stayed the same condition and the last time the car stayed for 10 days They decided to open the engine after finished they told by the manager that; they changed the same spare parts inside the engine, after that I found they did not change anything and so far the car still abnormal.
therefore there is nothing left for me only to write to you to solve my problem because your company in Amman is unable to find a solution for processing.
I can not afford more, either to fix my car or replace it with a second car since the car is under warranty. if the company will not take action; I am sorry to say that I will take legal action against the Hyundai company in Amman Jordan.
Waiting for your kind reply.


natasha November 8, 2019 at 6:07 pm

2012 Hyundai sonata, wheel makes clicking noise and vibrates profusely and hard, when I drive over 55. When I turn the wheel it clicks, very scary.. I have noted numerous other reports. Will you be looking in to a recall of the 2012? I’m concerned as I’ve changed tires, axles,etc,and still no relief. I have 4 children under 11. So, currently renting a car if I have to travel on the highway, which has become costly…


Steve July 23, 2019 at 4:15 pm

I was just recently bad from one of dealerships for service. The reason was because I was honest in a survey on how poorly the customer service was. but since it was negative, both times. The service manager said that I couldn’t bring my car in. I explain that the service was behind the counter and not the mechanic. Sad that you get banded for being honest.


Carlos Alvarez July 5, 2019 at 1:07 pm

I have a question!!!
How do I know if the Bulletin (TSB) # 15-TC-001 affect my car or no?
I have problems with my Tucson 4×4, year 2012 and I don’t know if it comes bad from factory


James B Steiner June 27, 2019 at 7:00 pm

Dear Hyundai, We bought our Hyundai Sonata at Napleton Hyundai in Naperville, Illinois on August 23, 2014. We switched to Temecula Hyundai when we moved to California on May 2, 2017. About a year ago I noticed we were using up a quart of oil every thousand miles. The dealer put us on an oil consumption test on 9-05-18. The paperwork says the mechanic topped off the oil with one-half quart. I don’t know how this is possible since I checked the oil that morning and it was a full quart low. The morning after the inspection, the oil looked overfilled by about a quart. After it was obvious I was checking the oil, they found it was low a quart each time it was tested. The final test was on 10-12-18. We were told that Hyundai ruled that our oil loss was within acceptable limits. To us this is unbelievable. We have owned cars of various models, since 1965 and never have we had a car that used a quart of oil every 1,000 miles. Obviously Hyundai does not to honor its warranty.


vinay kumar jain May 16, 2019 at 10:31 am


PS Sarita Vihar
District South East, Delhi Police
New Delhi-110020

Subject: Complaint under Sections 384/420/468 IPC against;-

a. Hyundai Motors India Ltd, at 2nd & 6th Floor, Corporate One (Baani Building), Plot No.5, Commercial Centre, Jasola, New Delhi- 110025 through its MD & CEO Shri SS Kim
b. CEV Engineers Pvt. Ltd at 18/3, Okhla Industrial Area, Phase-II, New Delhi 110020 through its Directors Mr. Seung Hyck Choi and Yun Seop Kim and
c. Hans Hyundai Pvt. Ltd at 69/1-A, Najafgarh Road, Moti Nagar, New Delhi 110 015 through its Directors Ashok Sachdev and Charu Sachdev

for cheating, extortion and forgery



1. In March, 2019, I approached Hyundai Motors India Ltd ( in short ‘HMIL’) through one of its dealer Charu Motors Pvt. Ltd (popularly known as ‘Hans Hyundai’) to buy a new Car Grand i10 Asta with CNG. On road price in terms of the Price List furnished to me was Rs.781813/= and additional cost of Rs. 75045/= for Hyundai CNG fitment. I was told that its company fitment and in case I opt for CNG fitment from open market, the HMIL will not provide any warranty.
2. The Cost of Hyundai CNG kit is three times of market price as they charge Rs.75045/= for the same while in open market from any approved RFC it is between Rs.25,000 to 35,000/=. I was forced to pay the HMIL price just to invalidation of the car Warranty and Guarantee. HMIL is misusing its dominant status and are coercing customers to pay extra and act according to their unreasonable condition in order to protect Car warranty.
3. Since this car is made available and sold only on order by ‘HMIL’, an order was placed to them through the aforesaid dealer. As informed to me the car reached Delhi from Chennai plant of HMIL on 20.03.2019 and the same will be now sent for Hyundai CNG fitment at Okhla in HMIL workshop.
4. HMIL did CNG fitment on 23.03.2019. On 26.03.2019 I went to Hans Hyundai showroom at Moti Nagar for settling payments and taking delivery. I have sold off my Maruti Celerio CNG car in exchange. The payments were made to HMIL through its dealer Hans Hyundai. The car was delivered in evening to me on same day. Insurance policy was also issued on 26.03.2019 which is inclusive of CNG fitment.
5. On 28.03.2019, the accounts were settled by making payment of Rs.1,49,045/=. As per the ledger statement furnished to me by Mr. Antony Mathew , Executive Director the total value of car was cost was assessed at Rs.8,37,634/=.
6. The Car Registration Certificate (RC) was issued by the RTO, Rajouri garden, Delhi on or around 05.04.2019 for Petrol only.

CNG Correspondence and action:

7. On or around 09.04.2019, I learnt that the CNG Kit fitment is done by CEV Engineers and not by Hyundai Motors (HMIL). HMIL has some undisclosed JV with CEV Engineers.
8. On my seeking for CNG fitment bill, I was provided with a bill in my favour dated 13.04.2019 for an amount of Rs.62036/= including GST issued by CEV Engineers Pvt. Ltd.
9. I took up the matter with them since this bill was not in consonance to the amount charged from me HMIL and by Hans Hyundai of Rs.67595/= and also the CEV for issuing bill of later date i.e. of 13.04.2019 while the CNG fitment was done on 23.03.2019 and in previous financial year of 2017-18 and also I cannot be billed directly by CEV since I have never placed order for CNG fitment to them.
10. In response to my emails, Hans Hyundai provided me two bills dated 22.03.2019 for Rs.60672/= and Rs.6923/= totalling Rs.67595/=. There was no explanation by them for the bill dated 13.04.2019 and dual GST charged. There cannot be two bill of one product and that too of different amount and date.
11. I wrote many times to HMIL MD& CEO Shri SS Kim and other Directors and official in charge of affairs highlighting mal practices and pressurising customers being in dominant status, to get CNG fitment done from their choice of vendors and at the rates as fixed. None of them is responded. I also wrote to CEV Engineers for providing business arrangement with HMIL and to clarify about the different billing. They have not responded till date.

Legal status of accused companies;

12. Hyundai Motors India Ltd, is a registered Non-Govt Company under Companies Act and is a Public Company with limited shares with its corporate office at 2nd & 6th Floor, Corporate One (Baani Building), Plot No.5, Commercial Centre, Jasola, New Delhi- 110025. It has 13 Directors which has two Indian Citizens as its Directors. One of its Director namely Shri SS Kim, is its MD & CEO, responsible for its day to day affairs.
13. CEV Engineers Pvt. Ltd is a registered Non-Govt Company under Companies Act and is a Private Company with limited shares with its registered office at 18/3, Okhla Industrial Area, Phase-II, New Delhi 110020. As per ROC records on its website it has two Directors namely Mr. Seung Hyck Choi and Y. S. Kim who are responsible for its day to day affairs
14. Charu Motors Pvt. Ltd is a registered Non-Govt Company under Companies Act and is a Private Company with limited shares with its registered office at 69/1-A, Najafgarh Road, Moti Nagar, New Delhi 110 015. As per ROC records it has two Directors Ashok Sachdev and Charu Sachdev, who are responsible for its day to day affairs.

Criminal acts of these companies:
Extortion/ cheating;
15. CNG fitment is governed by the rules framed by Delhi Transport Commissioner under Motor Vehicle Act and they have notified 126 Retro fitment Centres in Delhi (In short ‘RFC’) for CNG kits installation and maintenance. Endorsement in RC by RTO is done only for those users who gets CNG kit fitment done from any of them.
16. Hyundai India is selling Grand i10 cars in Petrol version and demand Rs. 75045/= for Hyundai CNG Kit as its price. They are neither the approved RFC in Delhi nor have no technical expertise for the same. They have no workshop for CNG fitment and maintenance in Delhi and are not authorised to do so in law. Pertinent to mention that CNG gas cylinders needs approval under Explosive Act and other laws since it is highly inflammatory and vulnerable to fire and can be a big disaster in case of non compliance of prescribed safety norms.
17. However to defeat legal mandate and to make undue financial gains they colluded with approved RFC namely CEV Engineers, which is also a Korean Company and compel customers to get CNG fitment done from them failing which the new car warranty would become. Thereby effectively preventing the customers from CNG fitment done from their choice of approved RFC vendors. Though as per Transport Commissioner Notification the car buyer can get CNG kit fitment done from any approved RFC vendor.
18. Hence HMIL is adopting illegal practice and extorting money from the customer under the garb of invalidation of warranty which is nothing but a threat. By pressurising the customers in this manner they illegally charge and extort hefty cost price which is almost two- three times of market price. HMIL charge money from customers and what they pay to CEV is matter of investigation as they have not provided me their business agreement despite demand. HMIL in my case has charged money through its dealer Hans Hyundai and CEV was paid by them. What was charged from me by HMIL and paid to CEV is not known to me and needs investigation. Both HMIL and CEV companies in India are run by the Korean nationals
19. CEV Engineers are given task of fixing CNG Kit for Hyundai Grand i10 cars on directions of HMIL. It is pertinent to note CEV Engineers are not carrying out the job of fitment of CNG Kit for customers approaching them directly, despite the fact that their Govt approval is for carrying out fitment for all customers. They are not fixing any CNG kit on direct customer orders, while there approval by Transport Commissioner is for all users and not for the exclusive installation of HMIL.
20. The warranty of CNG fitment done by CEV is strangely issued by HMIL which is not only illegal (since they are not approved RFC). This is a well planned and illegal design to make illegal financial gains while playing with citizen safety and security, beside law. They cannot do so in law as they have no such technical expertise, structure and sanctions as prescribed by ARAI and Transport Commissioner.
21. HMIL is indulging in criminal acts and are knowingly playing with safety and life of citizen in as much as none of their authorised workshop is approved for CNG repair and maintenance. Yet the repair jobs are carried out by HMIL authorised workshop without any license. Thereby flouting laws and norms in this regard. There are end numbers of HMIL workshops in Delhi and it is serious threat to citizen’s life and safety and in case of fire it can be a big disaster like Union Carbide or Uphaar tragedy.
22. In my case, the CNG fitment has been repaired twice at Hans Hyundai workshop at Moti Nagar and at Deep Hyundai workshop at Mangolpuri workshops and none of them is designated for CNG fitment. At Deep Hyundai, Mangolpuri workshop Mr Tumul Gupta, Manager of Hyundai India was monitoring CNG repair while is not the approved technical expert in CNG fitment.
23. Series of mails were exchanged and none of them is responded by Hyundai India on the issues of its violating law and making money and exploiting customers. It amounts to their admissions.
24. It is now proved that HMIL and CEV has pre-planned and colluded to cheat Indian customers and adopted unfair dubious practice for making financial. It is in furtherance of same, they are coercing customers to get CNG kit fitment done from them by charging huge cost under the threat of warranty loss in case not done from them.

Forgery of Bills;

25. Secondly CEV Engineers, Hyundai India and Charu Motors have made false bill for CNG fitment in my car.
26. CNG kit was fitted on 22/23.03.2019 and insured on 26.03.2019. On my demand they issued me bill dated 13.04.2019 for lesser amount and directly billed to me. On my complaint of charging more and issuing bill of wrong date and in wrong financial year, they forged and fabricated two bills dated 22.03.2019 and handed over to me to over reach the overcharging issue and to undo wrong billing. Both bills indicate charging of GST, which cannot be charged twice for same product and in two different financial years.
27. I have written to them but they have not responded till date. Both bills cannot be genuine and one of it is definitely forged and fabricated with a motive to cover up their misdeeds.
28. All these three companies are in hand and gloves and making illegal financial gains by defrauding car buyers and scrutiny of their entire records of transactions will confirm so. Permission to sell CNG Kit and provide services is only in favour of CEV Engineers and not in favour of all three. The license so granted to CEV Engineers cannot be assigned, while the proceeds are shared by all three.
29. Both companies namely Hyundai India and CEV Engineers are run of Koreans and there collusion and connivance is apparent from the facts stated above. I have also been cheated by them.
It is, therefore, respectfully prayed that a case under Sections 384/420/468 IPC and other sections as made out be registered and be investigated by senior officer in view of the fraudulent acts of big companies. Records need to be seized immediately to avoid any manipulations and further forgery.
I undertake to cooperate and provide all documents within my custody.

(Vinay Kumar Jain)
Residence; 725, Veer Apartments, Sector-13, Rohini Delhi -85
Off; chamber no. 509, Lawyers Chambers, Delhi High Court, New Delhi-03
Mob; 9958676667


Gary May 13, 2019 at 1:32 pm

I bought a brand new Veloster off the lot with all the bells and whistles. July 2014. I will refrain from my complaints regarding Keyes Hyundai short of, if you’re planning on buying a Hyundai – don’t! If you’re still planning on buying one and live in CA, stay away from Keyes Hyundai. As for the company. The company itself has no integrity. My car is not yet 5 years old, the mileage is low.

The parts they built my car with… Substandard. The corporation and the warranty aren’t worth the letters used to spell the name. In December 2018. The top coating on a rim that I was charged $500 for has been peeling off like a shell of a hard-boiled egg.

I was at a rim shop and they pointed out that the rim itself was not prepped properly and that was why the top coat (Silver/chrome coating on the rim) was peeling off. They said they could fix it but would have to strip the rim back and start from scratch. However, since my car was still only 4 yrs old I should go to Hyundai and have them replace it. I brought the car back to Keyes Hyundai (the dealership) and spoke with Jonathan Hughs (Service Manager) whose assessment was in agreement. He put in the request to replace the rim and was denied.
He advised that I call the corporate office. I spoke with a man named Waldo. He said he was going to call Jonathan to get his assessment. I waited for 3 weeks for an answer. At this point, I called Jonathan Hughs and he told me no one from the home office called him. Waldo, like his namesake, just disappeared. I had to call several times. Eventually, I called to file a second complaint. Once again I was not contacted by the office when they said they would call me. Two weeks later I called again. I spoke with a woman who said my claim was denied in January (This is now April 2019). I received no correspondence, no phone calls, not even a text. The woman then told me “if you don’t like it, call the Better Business Bureau”.

So I did. In doing so I attempted to gather information regarding the rim. When I called Jonathan for his written assessment, I was asked to send photos. I did. I then never heard back. So I called, left a message and never heard back. So I called again. I got Jonathan Hughs on the line. He informed me that his “boss won’t allow him to write up the assessment of my rim”. So in short. Jonathan knows there is an issue. He agreed on two separate occasions but in order to keep his job he has to lie. A lie by omission. Verbally he has agreed with the assessment. His boss won’t allow him to put it on paper. Why? Obviously so Hyundai and Keyes Hyundai do not have to take responsibility for selling a substandard part on a brand new vehicle that is only 4 years old.

This is the lack of integrity of the Hyundai corporation. This is the lack of integrity of Keyes Hyundai in Van Nuys CA. and sadly I have no respect for Jonathan Hughs. Sure he has to keep his job but at a cost of his own personal integrity.


Donna Huggins May 3, 2019 at 5:40 pm

My husband passed away in February 2019. I notified Hyundai Motor Finance about this. They requested a copy of the will and death certificate which I sent. Of course they claimed they never got it even though my tracking number said it was delivered. I have had to send two more copies of each to them and then yesterday 5/2/19 I got another letter requesting the same documents. I tore the letter up. I told them I wanted to keep the car so I was told I had to do a credit app. So far Hyundai Motor Finance in Plano, TX has received three of them. No widow or widower should have to go through what I have to get this car in my name. Payments have never been late and it is paid ahead. I have sent several e-mails to the person handling this mess but apparently she doesn’t answer her e-mails. You can talk to three different people about an issue and you will get three different answers. I have also written to one of the higher ups in Hyundai but of course no answer from him. We have owned a Hyundai vehicle for over 17 years but this may be the last one if this is how they do business. My sons and granddaughter also drive them but they too are fed up and say they won’t buy another one. I want some answers to this mess ASAP.


Grant O'Donnell April 26, 2019 at 5:03 pm

I need your help I have recently been diagnosed with a bad disease and I can no longer work I have tried reaching out to your people about the lease that I have a flood stage four cancer and because of that I am here now have new medical issues I really need some help I’ve tried contacting your 800-number no one will help me


Ann Golick April 16, 2019 at 1:43 pm

So frustrated with Hyundai leasing… My dying uncle (who already had leased 3 Hyundai in the past) has a leased car with 2500 miles on it. has about 28 payments left… but he will never drive again. I had been hoping to return the car when I flew down to Florida but the only response is that I’d need to pay 20000 to get out of this lease. To make matters worse my uncle put my aunt as co-signer – she never had a drivers license in her life.. and when they leased this to an 85 year old man last year I am sure they did not explain the implications… so my only option seems to be to pay 20000 (or return and see what they get at auction) or sell to CARMAX and pay the difference (about $4000). Certainly CARMAX is the better option. After 3 or 4 leases Hyundai has no compassion — I couldn’t even transfer the lease to someone.(not allowed).. and now have to fly down to Florida again just to get rid of this car. NEVER LEASE FROM HYUNDAI. I have never been more frustrated.


Jay Harvey April 17, 2019 at 3:36 pm

I may be able to help you by paying off the $20,000 to Hundai Finance. IF the blue book value supports a pay-off in that amount I can do it this week.
You can contact me directly and we will work through this at no cost to you.

Jay Harvey


jamie jackson March 29, 2019 at 10:17 am

Your rep Paige calls me today about rental reimbursement for my 21 year old daughter who just purchased the car in November to have the engine lock up on her on the highway. I was told she would only be reimbursed for 38 per day per company policy. each day we have to pay a extra 15 dollars a day for under age driver fee. Your rep paige had a wonderful dumb idea to have me the mother rent the car to avoid the underage fee. So Hyundia wants me to fraud the rental car company by renting a car for someone who isn’t authorized. So if something happens we are worse off then we were. If you have a suggestion please make it be a good one…


ROSE WILKINS March 27, 2019 at 1:08 pm

What is the purpose of leaving a comment or even making a complaint? No one will come up with a resolution. I have never in my entire 41 years here on earth have met this many people that are entirely incompetent.


Sam Mashni March 12, 2019 at 12:05 pm

Hyundai Customer care needs serious help:

My 2013 Azera is having an engine replaced due to defect in the engine. I have always maintained the car with the Hyundai Hub West Dealer in Houston TX.
The dealer will not provide a loaner and states I need Hyundai to approve a rental rate to be included in PA#100696.

I am seeking rental be added to my PA for $1,470 being 7 weeks @ $210/week. A totally fair request.

On Feb 28, 2019 : I call Hyundai customer care spoke to Ben about a rental and tells me someone will be calling me within 3-5 days.
On March 5 I rcvd a call from “Eddie” telling me he will look onto adding a rental but wanted to talk to the dealer first and would get back to me.
March 7 & 8 I called Eddie to get an update and left 5-6 messages to return my call.
March 8 : I called the Hub West dealer and my service tech (Jovanny) stated no one has called inquiring about my car.
March 8: I call Hyundai care spoke to Michael who would tell me he will send out an email to national (whatever that is) and I would here back in 3-5 days. This was not acceptable and my call was elevated to a supervision “Ashley” who sympathized with the lack of contact from “Eddie” and that everyday was costing more and more on a rental but stated “Eddie” could get it reimbursed.
March 11: No call back from “Eddie” to me or the dealer. Dealer “Jovanny” states he has left 3 messages for “Eddie” on March 7 / 8 & 11 but still no response from “Eddie”.
March 11: I call Hyundai customer care spoke to “Lizzie” who tells me I am really sorry nothing I can do except send an email to have them call you!! I asked for a new rep as “Eddie” may have quit or left the planet. “Lizzie” repeated their is nothing she could do except to send a message to “National”. So I get transferred to a supervisor “Don” who again sympathized with the lack of follow up from “Eddie” real name Eduardo but he will send a request to call me. I am at this point in disbelief a billion dollar company is helpless to help its customers and my entire case can only be handled by “Eddie”. I explained its only a rental issue its an easy decision should not take 14 days and counting and its fair to have it approved since the engine failure has something more to do with its design or manufacturing. “Don” agreed and again stated “Eddie” needs to handle it. WOW no wonder Hyundai customer service has such poor ratings as it creates customer frustration and aggravation.
March 12 “Eddie” finally calls to say the dealer PA did not include a rental (that was already known on Feb 28 and the reason for my call from the start.)
I told him to make a new PA for the rental and he kept stating sorry the Warranty dept will not approve it. I asked to appeal and was told there is no appeal process, I asked to talk to a supervisor about the issue and was told he is the only person that will handle my case and nothing more can be done.

March 12: The above is my history and horried customer service process I have endured with Hyundai Customer care (HCC). I have learned HCC is a totally helpless and powerless branch of Hyundai and some fellow named “Eddie” runs customer service of this billion dollar company for Houston TX and has the final say. might as well give him the title of King Eddie.

As a Hyundai owner of several cars and numerous years this experience has been a real wakeup call. My recommending Hyundai and positive comments are about to come to an end.

March 14: I plan on sending a written letter to Brian Smith, chief operating officer of Hyundai informing him of the above details and poor customer service being rendered to Hyundai customers.

My prayers for all the good people who have to endure dealing with a helpless Hyundai Customer service process.


Brian Studley March 4, 2019 at 3:45 pm

Called Hyundai Finance in Dallas to request waiving a late fee. Was made a total fool of. A person that claimed to be a manager by the name of Julie M. She hung up the phone on me. This person should be fired!!!


Lula Porter February 26, 2019 at 9:54 am

“Purchased” a 2018 Tucson one week ago today. The car is wonderful because my 6’4″ 300 pound driver can fit in it. Thank you!! Salesmen at Palmer Airport Hyundai in Mobile, AL were really high pressure. At one point we left, but had to return because they kept our drivers licenses. We were there over six hours. Test drove a new 2018. Wanted a different color. “Here is a silver one.” They never said the silver one was USED. I know our finances and argued that we could not afford the price. When the little weasel said they would pay off two of my loans, I agreed and shook hands with this liar. Today no loan has been paid, no new loan has been approved and we are forced to return the Tucson. I hope they have not sold my Ford Expedition which they have never paid off.


carla miller October 29, 2018 at 2:54 pm

filed complaint with BBB. went through 6 batteries, 2 electronic checks, spent over $500.00 to find out the radio’s in the 2006 hyndai tucson were shorting out the batteries. there was a TSB issued to service managers within the Hyundai organization, (which my mechanic found, and printed out for me), but nothing advising the service managers WHAT to do…for example….. REPLACE the RADIO!!!! noo…..they just let people go on and on and on….. contacted them and all they could say was “its out of warranty”…..WELL!!!! from there went to complaint with BBB… I would never do business or buy a hyndai again. they wont help you


Joseph October 7, 2018 at 5:27 am

Please donate to us to stop illegal economic migration across the dangerous waters


Lessie M.Hardley July 8, 2019 at 8:30 pm

I am not pleased with Hyundai company. I wished that I had not gotten a car from them. When I send the payments before due date they make it a day late because they don’t get their mail from the post office daily and they make the customer liable.
I make a big mistake they are liars. I call today and was on told by recorder that someone would be with me soon however, I held for over 20 minutes. I called and got someone finally when I called another number finally got someone. I wanted to pay up for 12montbs which will be July 2019 to June 2020. I was told to send the check to Hyundai Motor Finance PO Box 660891 Dellas,Texas75266.
I don’t know if I can trust them. My payments are $383.43 12 months comes to $ 4,601.16.
The representative told me to mail payment to Hyundai Motors Finance PO BOX 660891 Dallas Texas75266.I wished that I had not have this confusion because when I paid over the phone the claim that it was received on the 21 of June instead of the 20th. I don’t like this.



Md. Mahadi Hasan October 3, 2018 at 2:26 am

Dear Sir
Good Day

Please let me know HYUNDAI MARINE TECH CO.,LTD is a sister concern of HYUNDAI company. If not then let met me know do you have any Marine spare supply business?



Vanessa Kirby October 2, 2018 at 2:09 pm

I am here to scream to the world to NEVER EVER buy a Hyundai! I have had problems with the car right after I had the car for a year. I have been to multiple dealerships and no one can fix the car.

I purchased my car in January of 2015 brand new. My remote start and Bluetooth stopped working almost right away and brought in a few times with no real result. In December of 2015, my engine would just shut off when stopped at a light. In February of 2016, the dealership had my car for 2.5 months roughly to replace my engine. At the time, I was having an issue with my drive side window not rolling up and down correctly. When the car was return, the issue with remote start and Bluetooth were not resolved. In December 2017, I replace my battery and has been an issue ever since. I have brought it in 3 time to fix given different reasons why it my battery needs to be jumped if left for more than a day. My battery is completely dead and I have to jump start it every time I want to use it.

On Sept 19th I went into the Arapahoe Dealership in Englewood, Co to talk to someone. I was sick of getting the run around from the service department, so I went to talk to the general manager who was out of town. DJ, the sales manager, tried to help me but just sent me to the service manager Gary Burton. I don’t know how this man has a job! All I want is my car fixed and to have transpiration to and from my job. He basically said you don’t get what you want. I got the number for cooperate and left. Well corporate doesn’t do anything. Justin was very nice but basically referred me to another service location. Same day I emailed the manager, David Zinsmester, to see if he could help me. To this day, no response.
I have a co-worker who is having an issue with TWO of his Hyundai’s and get me the manager’s number for the west coast (I believe is his title). I have called Paul three times with no response. I am at a lost of what to do.


John C. August 21, 2018 at 8:47 pm

Dear Consumer Complaints Representative,
I have purchased 3 new Hyundai’s in the last 4 1/2 years.
I would consider myself a loyal customer.

On 8/19/18 I stopped at Jenkins Hyundai in Ocala, FL. to purchase my 4th Hyundai in 4 1/2 years.
I had with me the internet information on the SUV I was going to purchase.
Listed below plus the window sticker posted on their website.

Detailed Pricing
Stock # : Y5005 / VIN : KM8J33A21JU683376
$29,800No-Haggle Price
$2,500Hyundai Offer
$500Hyundai Offer
$26,800 Final Price
$500Conditional Offer
$500Conditional Offer
$400Conditional Offer

When I sat down to purchase the SUV I was told the price was just a little over $35,800 because of the added dealer extras.
This information wasn’t listed on the website (as you can see above).
I came to the dealership to negotiate the price listed above $26,800 and was told I could purchase the SUV for $32,800 plus tags, taxes and a dealer prep fee
of $899.00. As you can see above “$26,800 Final Price”.
Only a fool would fall for this scam!

I ask why they didn’t list the $35,800 on the internet and their answer was “we don’t have too”.
This is totally dishonest!
In doing some more research on the SUV and cars on the Jenkins lot I discovered most if not all are priced this way
and are not listed on the website. They are all similar to the deal I was served up.
The bottom line is that the website price is a scam to get you to the dealership so they can rip you off.
This was a horrible experience.

At previous dealerships when purchasing a Hyundai I was treated with respect and they negotiated in GOOD FAITH!
You should be ashamed for having a crooked dealerships like this one!

Please forward this e-mail to President Takahiro Hachigo.


Jeanine DeFoney August 1, 2018 at 1:54 pm

I am not one to take the time to complain, but this is the straw. We purchased our first new car in 2012, Hyundai Sonata. Around 60,000 the front end began to fall apart. At our expense, we have replaced, the ignition switch, sending unit to gas tank, fuel pump, struts, tie rods, steering rack and pinion, all abs sensors, shocks (need to be replaced now) and the ENGINE BLEW UP at 93,000 miles(only thing covered under warranty). Now the steering wheel coupling is broke. My mechanic was under the impression that is a recall. I just received a call from the Condescending, Ignorant, Robot from customer care. It is not a recall. It was a “Campaign” from Hyundai. They extended the warranty on this specific repair for cars with under 100,000 miles, knowing the part is defective. We have 122,000 and he told me I should have had the defective part replaced before 100,000 miles. I had no idea about their “Defective part Campaign”. Why would I have something fixed that is not broke??? This is not a car or Company that I would recommend to my worse enemy. Total disgrace.


Jacqueline tatum September 13, 2019 at 3:36 pm

Your 2012 engine should have been replaced free of charge it was a recall! I’m currently driving a 2012 Sonata my 2nd and maybe last Sonata! My steering wheel started clicking And I have 140,000 miles on mine so it’s definitely out of warranty but the coupon needs to be changed he’s going to be $345 and the part is only $14.99! It was a recall on the 2011 but not the 2012 I’m on disability and cannot afford to get it fixed, I called corporate and they told me to ask for financial assistance so I have an appointment tomorrow with Hyundia of Louisville so we’ll see how that goes but I’m very disappointed in Hyundai and I brag on them all the time and tell people how I’ve had two of them and I love those cars In fact my best friend just bought a brand new one because she loved mine and I always tell her how good of a car it is but just knowing that it’s a defective part and they won’t recall it is not right so that goes against my moral standard that everyone in the world should have, but some people are just not born with a caring understanding heart! I pay my car payment every month 1/2 of my disability check and I kept my end of the business on the hand shake between the dealership and myself I feel like Hyundia is failing miserably on their end.


Ma'Linda Crumbly June 12, 2018 at 12:20 pm

To whom it may concern/Executive Management of Hyundai,

I have been unsuccessful in receiving any form of customer service from the consumer affairs department. In summary, my 2015 Hyundai Sonata Sport 2.0T’s engine failed at 112,000 miles for the known excessive oil consumption mechanical failure in the engine. I had to have my engine replaced at the expense of $4,000 and no one has even at the very least been willing to contact the repair shop to tell them what pictures they need to take so that the picture can be sent to your engineering department and/or to have one of your field investigators come out to look at the engine. My car has been superbly maintained since I bought it brand new, all at the dealership, on time, per the maintenance schedule. I am very displeased with the lack of customer service, no one has even at the very least apologized. I will never every buy a Hyundai again!! And I will be sure to continue to share my story wherever I can so people know to steer clear of Hyundai!! This is like robbery to the customer!! I am so displeased!!!


DIANA E ZEIGLER June 9, 2018 at 9:28 pm

I bought a new 2016 Hyundai Volester with 10 miles on it. In April of this year had to have car towed to dealership because it stopped running in the middle of intersection. It has metal shreads in the engine, I an still waiting for them to fix it, have not heard anything but it is on back order.If engine is on back order HOW ARE YOU MAKING NEW CARS? I just want my car that i am paying every month car payment back and in good working order does anyone know when i am getting it back?????


Janice Craft May 8, 2018 at 10:30 am

Hyundai in Palm Springs, has the worse service department that I have ever been to. I can not rate them because on a scale from zero to ten I would rate them minus zero. I’m a senior and they had my car broke down with a blown engine why they forgot to put oil in engine


SaraTracy April 9, 2018 at 2:45 pm

Been trying for 3 years to get the lien release off of the title since the car was paid for in 2010 or 2011. The owner on the title passed away in 2015. Have sent death certificates
5 times at least. They claim that they never receive them. mailed them by USPS, faxed
and emailed. NO RESULTS. They never reply to you and let you know they hadn’t
received them. Hardto believethey didn’t get any.


Anne Hanna March 20, 2018 at 10:01 am

Dear Mr Mong-koo…I was so proud to finally own my first brand new car when I bought my 2013 white Hyuandai Elantra…I have been taking good care of it but now Im devastated when I woke up this morning to see 3 about 2X2 spots on my hood where the paint is peeling off…This should not be happening on a car that is 2013 unless the paint was defective… Please contact me and let me know how I can get this fix… I would appreciate if Hyundai as a big corporation would stand by their product and make this right. Thank you….


Aram Karakuzu February 22, 2018 at 4:05 pm

2017 Tuscan purchased dec 12/2018 from first day I had brake problem ,hardly stopped next day took vehicle to dealer(coconut creek Hyundai fl) they said front rotors are warped
Needs t o be a machine(new car ??) stayed on port too
long?? I don’t get it are they kidding me or what (bad martial self distracting) second day transmission acted needs to be reset. Pay attention I am buying new car with 60 miles on it. 3 day’s later passing railroad traces vehicle hick up and stalled d\ s**t brick praying for no train coming vehicle towed to dealer diagnosis blown fuse Symptom unknown, yesterday check engine light came on stop buy this morning, talk to technician fuel pump shorted out. NOW I am asking from everybody including CEO of Hyundai do you take a chance to let your wife or your kid drive this hulk of s**tbox please answer. Now I have a case number they denied. I will be hard head to deal with this unresponsble Car company I will hire a attorney and I will fight till and.
wose case scenario I will burn vehicle front of dealership and call all the media available
OH by the way this is my4th Hyundai no customer service at all.


Angela November 27, 2017 at 11:38 am

I purchased a new 2016 Tucson in May 2016. When it got cold outside in November 2016 I returned to Dealer with heating issues. When it is cold outside and I am city driving the cabin will not heat up. The engine heats up and if I go on the highway the cabin heats up. I have been back to Dealer approx. 10 times, they are unable to fix heat. I have contacted Hyundai Canada and the solution they have come up with is for $8000 I can buy a new Hyundai Tucson hopefully it has heat. I live in Canada and it gets cold. I want the heat fixed. Why would I spend more money to get what I paid for . The vehicle has less than 14000km’s and extended warranty.


Harry Troxlair September 2, 2017 at 11:41 pm

On August 4, 2017, I purchased a Hyundai Ioniq Hybrid from Hyundai of Metairie in Metairie, La. I applied for a $40 gift card which was being offered by the dealership for a test drive of a Ioniq. Since the date of the purchase, I have not received the gift card. Please let me know if there is anything you can do to help me with this situation. Thanks.


Paul Coady August 30, 2017 at 3:25 pm

In June we leased a 2017 Tucson Limited. Our current 2015 Sonata Limited lease had 4 months left on the lease but we were fine with paying those months so we could head out on a 3-month road trip in the new Tucson. The dealer told me that when I turned in the 2015 Sonata it would be inspected by their Hyundai turn in person. I made arrangements with the Jim Click’s Hyundai lease turn in specialist who was the Used Car Manager to inspect my car a few days prior to the actual turn-in date. I wanted to make sure there were no issues with the car. I had the pre inspection and he told me it was the cleanest turn-in he had inspected. A few days later I did the actual turn-in and received a turn-in acceptance sheet stating no issues.

Hyundai lease told me I would receive a statement in 60 days with the final lease payment charges. When the statement arrived I noticed $115 charged for wear and tear. I called Hyundai Finance and was told one of the tires had less than 4/32 tread remaining and that they needed to buy a tire before they could send the car to auction. This sounds like BS to me. The car had 35K on it at turn-in and the OEM tires should not have been worn out. I was also told that the dealer turn in specialist is not the real inspector and that the car was inspected by a third party company in Phoenix. The reason I had the pre inspection was so I could correct any issues before I had an unanticipated charge. I am paying the statement in full today but this issue has left a sour feeling with us regarding dealing with Hyundai in the future. Our first Hyundai which we still have is a 2006 Sonata and the 2017 Tucson will be our last Hyundai.


Donna ramsay August 26, 2017 at 10:06 pm

I love your add, every time it comes on I stop what I am. Doing and watch it, I start singing with the add. The best marketing ever. Look for the Super Bowl, You would win it.!!!!


Betty Price July 5, 2017 at 5:24 pm

Hyundai has fraudalent business practices. When you purchase a car they apparently won’t give any special discounts unless you complete a credit application. I purchased a car on June 9 and before I could take delivery of the car I was required to sign a loan contract. At the time I explained I would be returnong the following day with a $20,000 check and I presented my credit union approval letter. The following day I sent into the credit union to present all of the required paperwork and they hand carried the check to Winn Hyundai the following day (June 11, 2017). They refused to accept the check on two occasions. The credit union then mailed the check and I learned on June 29 (the first time I was hearing about this) that the check had been sent back to the credit union.

I didn’t know of any of this until I received a bill for my monthly payment from Hyundai and during a conversation with a rude man name Abel that I would have to pay the accursed interest of almost $300 and by the way I still do not have the check back.

Once the check is received I will be paying the car off with interest and I will be suing.


Teresa R Gallagher Krammen June 20, 2017 at 8:41 am

I had a beautiful 2012 Hyundai Sonata limited. First car I was able to pay for in cash. I only had this car for 11/2 years with 35 thousand miles. On 2016 while driving on the highway sometimes in the hood made a pop sound. The engine started smoking and my car burnt up. I am so up set that I lost my car and that nobody at Hyundai would help me.


KELLY MOSER June 16, 2017 at 7:35 am

On June 9, 2017 i purchases a 2017 Hyundai Sonata fro Happy Hyundai in Oak Lawn, il. I was promised that heated seats would be installed at no charge to me. I was also promised a physical check of $200 would be mailed to me for the install of a remote start. Every time i try to contact the dealership they avoid me like the plague. I only want what was promised to me and now that the sale is final they avoid me. This is by far the worst I have ever been treated, to think this kind of behavior is condoned to make a sale is astonishing to me in this day and age. Please help me in obtaining what was promised to me. Thank you in advance.


Jessica Rios June 4, 2017 at 10:24 pm

I purchased a tucson 2016 in January of 2016. Since purchasing this vehicle I have had issues. First was a clutch issues in which in automatic mode it would switch by itself into manual mode. Went to the service center and they said there wasn’t a recall on this and that there’s nothing they can do. A few months later amazingly I received a recall letter for the issue I went in for months prior. Went to the service center for this “free repair” and waited 4 hours for nothing because i never saw my car being looked at that when I finally asked if my car was going to be looked at they said it was done for an hour already, meanwhile I was sitting in the waiting area for all those hours and never saw one person look at it. FRUSTRATING!!! I left and the problem is still happening.

June 2016 I drove my car to Canadensis PA which is a 2hour 15 minute drive. Nothing to strenuous but the transmission began to overheat and stalled mid highway. I have 2 children that are constantly driving with me so you could imagine my panic when this occurs. I was able to receive help to move my car to the side of the road and let it cool off and then proceeded on my travel. Coming back from this trip it occurred again. I didn’t think much of this as I thought maybe there wasn’t enough ventilation. Fast forward to today June 4, 2017 and I made this same trip again as i do every year and now my car begins to fume in mid traffic and state the transmission is overheating. This is a HUGE problem and I realized I am not the only person with this issue. What made me realize this is not only an issue with my car but with cars exactly like mines, while my car was cooling down on the side of the road the exact same model I have another owner pulled up behind me with the same issue and he only had his car for 6 months which proves that this is a manufacturing issue and these cars should be pulled for safety purposes. It’s apparent these companies are about quantity rather than quality and the well being of the consumer is last. It also proves that they are so stuck on style and not what’s truly important which is what makes these cars run safely. All of these safety features added but the main part that moves the car is not safe at all.

I will be making MAJOR noise until my car has been taken from me so I can get a vehicle that’s reliable and SAFE. These companies don’t care about people’s lives but I care about my life and my children.


Alexandra December 28, 2016 at 1:55 pm

I have a 2012 Hyundai Sonata. It has a recall on it for a new engine. I’ve been waiting for this new engine since August. In all that time I’ve been told to not drive my car it’s not safe, they can’t give me a loaner because there’s so many more cars with the same problem. Yet I still have to pay for my car. They gave me the option to file claims but I won’t receive any of that money until my car is fixed. I have a case number. I have everyone’s names who I’ve ever been helped with. The only time I talk to someone from Hyundai is when I call them. They never call me or contact me in anyway. It is beyond ridiculous. I never heard anything negative about Hyundai and I chose this car company and I regret it every day.


Evelyn Carter May 22, 2017 at 4:08 pm

Should a customer be charged to replace a bulb if the service for the bulb change was done in December 2016 and it went back out in May 2017? This is my complaint. I felt that i should not have been charged for a service that was done in good faith and then the same situation happens again. Is this fair. Very disappointed. The manager would not accommodating. It was all about the MONEY!!!! I will like for someone to contact me about this matter.

Very Unhappy Customer
Evelyn Carter


Karen Thompson December 18, 2016 at 12:47 am

I have never owned a Hyundai, but I do watch television. You have an ad that I have seen several times.
A woman driving, with kids in the rear seats having fun, is watching them in her rear view mirror. Suddenly her Hyundai stops. She looks and there is a dad picking his child up from in front of her car, where he had run out onto the street.
The driver’s expression looks like “oh sorry” and the dad nods. The child was not hurt, but this ad tells me that the driver did not have to pay attention because the car would stop before she collided with and killed the child.
That sends a bad message. We can not depend on technology to be totally reliable. There is always a chance of failure.
This ad should be pulled.


Anthony Fornabaio December 16, 2016 at 12:12 pm

This company and everything to do with it is a nightmare. The compete and total disregard to support their customer base is unbelievable. All auto companies will have a disgruntled customers now and again, we all know that. That said Hyundai’s lack of customer support goes far beyond anything you can possibly imagine. Nobody in the organization cares at all about their customer base. It’s a total hands off, it’s not my job mentality that has permeated throughout the entire organization. It’s surprising they can stay in business. Hopefully it will catch up to them.

Personally I have been incorrectly hit with a late payment on my credit report. Despite providing them (Twice) with proof that the payment was in fact made nothing has been resolved. Nobody, including the GM will call me back and you can’t get anybody on the phone at the corporate level to help.

They do keep sending me marketing materials in the mail trying to get you to buy a new vehicle. If you’re considering a Hyundai, do yourself a favor and go elsewhere. You will regret doing business with them and have nobody to blame but yourself.


Rebekah November 5, 2016 at 12:02 am

I want to report your management in Hyundai Autonation at Mall of GA. I had a horrible experience with this location… You all need to know who you have employed. My vehicle has some issues beyond repair and I wanted to get a more up to date car to replace it. I was told numerous times to come visit this dealership as my significant other was a salesman there. An I would get the best deal because of that. I figured ok I will give it a shot. I went up there to check out some cars, 2 different times.The first time I met the New car manager he told me hopefully my significant other can close me..if not he needs a new career. I laughed that off a bit an thought maybe he was joking. Then I met the Used car manager… he approached me very unprofessionally. He shook my hand an asked if I was buying a car that day and if not I need to get the f**k out. I was so shocked.. I had no earthly idea how to respond to him. At this point I was very uncomfortable and wanted to leave. I stayed as I wanted to support my significant other. We then looked for cars on the computer and found 3 to my liking. We only managed to test drive one because it was so late. Might I add the reason it was so late is because of same gentlemen that told me “if I don’t buy a car get the f**k out”. He decided to run my credit before we saw the car. My credit score is considered excellent. He then allowed us to go with 20 minutes remaining before the closing time. He made comments as we were walking out that he didn’t want to be there all night. Again very unprofessional… I asked my boyfriend if we need to come back at a better time. He told me no and directed me to one of the 3 cars I was interested in. We test drove a Genesis and I loved it. I almost wanted to purchase the car that night but again it was late(I felt like I was imposing)an I wanted to think on it over night. The managers were trying to give my significant other a hard time and basically telling him he can’t close a deal on me. VERY UNPROFESSIONAL. Making bets on closing deals on your girlfriend is absurd. That was just the first visit at that point I didn’t want to come back. AT ALL. We went home that night and before I went to bed I realized I didn’t look into the details of the car. I checked the MPG on the Genesis and it wasn’t as gas friendly as what I’m looking for. So it turned me off of the Genesis. The following day Dan the New sales manager followed up with me and acted as if he didn’t know who I was..very strange. We went over the visit for the night before. I explained I saw a car I liked but noticed things about it I do not like so much. He suggested I look at the Sonata as it’s more gas friendly. I thanked him and let him know I will try to look into it. He then asked when I will be back I told him that day. So we scheduled for 2 that afternoon. I arrived about 2:20 because I went to the store for a drink and I let my boyfriend know in advance. We sat down once again and looked over different opinions. I found 1 different car to look at out of the original 3. We went to every single Autonation lot on the strip to find out that the car was already sold. We found out it was sold due to me bringing it to light to the used car manager Aid. No one advised us or removed it from the website prior to searching for the vehicle. We found a Chevy Cruze and I liked it but it was out of my price range. The only reason again I was willing to start the paper work was due to being told I will get a sum of money deducted from sticker price. They send me paper work with not only sticker price but a full doc fee on the car… a 9.9% APR OUTRAGEOUS! They had completely disrespected my intelligence and try to make a fool out of my significant other at the same time. They told him to my face no you tell her it’s that price before the additional charges. I already knew such information. But I also knew that they were claiming to take care of me. We are both sitting there wondering who the hell runs this place. I tell them absolutely not. The New car sales manager didn’t like that very much… I’m sorry last time I check you only need one or the other and I had both. Putting $4000 down on a car and having good credit should have not placed me with the numbers they were attempting to give me. I was at this dealership from 2pm-9pm. As I’m walking outside I am approached by another salesman working to convince me to complete the transaction. I told him no as well. Then the GM comes outside and tells me if I buy that day he will give my significant other $100. This by any means is not a way to run a business. That is a outrage. You need to seriously sit down and see who you guys have running that dealership. Unprofessional, disrespectful, and inconsiderate people.

Sent from my iPhone


Sue White April 26, 2018 at 1:44 pm

I would like to know if it is normal for the stereo system to just quit working.
I have a 2013 Hyundai Sonata that I bought in 2015, I’ve had this car in the shop
for recalls, 3 different times. To say the least I’m not happy with my car. And now the
stereo, and electrical system, are messed up. The fuel pump is not working correctly.
If I could get rid of this car today I would. And to think I could wait to buy a Hyundai.
I will let all my friends know how unreliable they are.


Steve Small October 25, 2016 at 5:35 pm

Saleman Patrick Sanders contact my brother(Steve Small) by phone Friday, stating his nephew needed him to cosign for a car. This is my brother cousin not nephew. Patrick drove 3.5hrs for my brother to sign paperwork. My brother is disable, on dialysis, disoriented at times after his treatment, have sight problems and his disability is $500-600 a month. I(Marcia Thorne) his sister, the primary overseer of him when it comes to important medical/business matters. I was awaken from my sleep, as the Salesman Patrick was leaving. I asked, my brother what was going on and he couldn’t tell me the details of the the co-signing. Patrick gave him no copies of the paperwork. My brother Steve Small stated he wanted me to get out of the contract. He didn’t know he would be responsible for the debt if the primary didn’t make the payment or default. I called, the Thornton Road Hyundai to only get the run around and put on hold fir 30 minutes. After I got off from work, I went to Thornton Road Hyundai to get some answers and advised my brother wanted to be removed as a cosigner. As I waited impatiently, I got to speak with Patrick and finally the Finance Manager Tomarcus Barnes. He stated that my brother couldn’t get out of the contract due to the the no cooling law in Georgia. I explained, he didn’t have any paperwork. Georgia’s Cooling Off Rules allow a consumer 72 hours to back out. He signed the doXXXXents on Oct. 23, 2016. Sunday do not count as a working day. So, you have been contacted Monday, October 24th!!! The manager Tomarcus Barnes stated he would call me tomorrow Oct. 25th. Not sure, if I will get that call because he was so determine the deal is seal. It’s a shame that disable people are taken of and something should be done about. The sad thing about it, is the cousin not the nephew was given the car sometime last week without being approved. Why would a sale rep drive 3 hrs on a Sunday to a disable home. What type of business is Thornton Road Hyundai running? Why do they give people not approved yet the car? Please help….please investigate…It could be your loved one next. Patrick Sanders contact my brother(Steve Small) by phone Friday, stating his nephew needed him to cosign for a car. Patrick drove 3.5hrs for my brother to sign paperwork. My brother is disable, on dialysis, disoriented at times after his treatment, have sight problems and his disability is $500-600 a month. I(Marcia Thorne) his sister, the primary overseer of him when it comes to important medical/business matters. I was awaken from my sleep, as the Salesman Patrick was leaving. I asked, my brother what was going on and he couldn’t tell me the details of the the co-signing. Patrick gave him no copies of the paperwork. My brother Steve Small stated he wanted me to get out of the contract. He didn’t know he would be responsible for the debt if the primary didn’t make the payment or default. I called, the Thornton Road Hyundai to only get the run around and put on hold fir 30 minutes. After I got off from work, I went to Thornton Road Hyundai to get some answers and advised my brother wanted to be removed as a cosigner. As I waited impatiently, I got to speak with Patrick and finally the Finance Manager Tomarcus Barnes. He stated that my brother couldn’t get out of the contract due to the the no cooling law in Georgia. I explained, he didn’t have any paperwork. Georgia’s Cooling Off Rules allow a consumer 72 hours to back out. He signed the doXXXXents on Oct. 23, 2016. Sunday do not count as a working day. So, you have been contacted Monday, October 24th!!! The manager Tomarcus Barnes stated he would call me tomorrow Oct. 25th. It’s a shame that disable people are taken advantage and something should be done about. The sad thing about it, is the cousin not the nephew was given the car sometime last week without being approved. Why would a sale rep drive 3 hrs on a Sunday to a disable home. What type of business is Thornton Road Hyundai running? Why do they give people not approved yet the car? Please help….please investigate…It could be your loved one next.


Susan N September 19, 2016 at 3:59 pm

Horrible WARRANTY !!! DO NOT BUY HYUNDAI, trying to get out of fixing parts that are suppose to be covered under warranty. Prices are more $$ than taking to any other service station.


Hal Moody August 28, 2016 at 6:51 am

Never recieved any help to get my car going. I will be emailing the CEO with all doXXXXentation proving they leave people with no help.


Hal Moody August 28, 2016 at 6:48 am

I will never buy or own another Hyundaii. I have a 2013 Elantra and my battery ran down. I called Hyundai assurance roadside assistance at 3:15 am on 8/27/16, and got no help at all to come out to me. Every hour or so I got more text saying all of these providers cancelled. Got more text at 6:30 saying another 45 mins with no one showing up for assistance. This has been the worse roadside assistance I think I have ever had.


Rose Garon August 27, 2016 at 8:11 pm

As a proud owner of a 2008 Sonata with 300800 plus miles I want to let you know how very satisfied I am with my car. I drive an average of 110 miles a day. The ease in handling is awesome even in the harsh winters here in Northeast Wisconsin. Other than routine maintenance the only problem has been in the need to replace light bulbs in the head lamps frequently. As much as I would love to be able to purchase a brand new Sonata, due to cost I’ll be looking at neused ones to purchase. Again, let me compliment the Hundai organization on the excellent line of automobiles. VIN#5NPET46C78H349029


Barbara Cole August 25, 2016 at 5:30 pm

I purchased a 2016 Genesis on August 6, 2016 received very good customer service from salesmen Kim Gill and Keven Beasley. After signing the paperwork and getting ready to leave Fenton Hyunda I notice scratches on the side panel and the back of the vehicle. I was told by the salesman that they will take care of this, my problem is that it is now August 26 and my vehicle has not been fixed. I traded in a Audi A6 and I had become used to A1 customer care when I brought my vehicle back for service, this is not happening I was told by my salesperson that they do not have a loaner for me to use while they repair my scratches, that he would have to take me back to work and come back an pick me up (which I thought was nice on his behalf) but it says nothing for the dealership if this is how you treat your customers after purchasing a $52,000 vehicle I don’t want it, give me back my Audi and let me take my trade in back to Audi. Also, I have yet to receive my chip for my vehicle, which should have been in place when I purchase the vehicle. And to add salt to the womb, I received a advertisement online that if you come in a test drive a car at Fenton Hyundai you would receive a $50 gift card from target, I have made 3 calls to the dealership and still have not received my gift card. NOT A HAPPY CUSTOMER, would I recommend this dealership NO. PLEASE CONTACT ME I WOULD LIKE MY TRADE IN BACK AND TO TAKE MY BUSINESS TO A AUDI WHERE I AM GIVEN EXCELLENT CUSTOMER SERVICE; see what happens when you don’t go with your first intuition.


Kyle Davis June 27, 2016 at 7:09 pm

I bought a new 2016 Hyundai Sonata and paid cash on 30 May 16 at Dick Smith Hyundai of Greenville, SC. After the salesman and I had AGREED UPON THE PRICE of $19,450.00, he told me that he was going to check with the General Manager about getting FREE WINDOW TINTING. I had just bought a new 2017 Hyundai Elantra on 20 May 16 from this same salesman. Instead of asking the General Manager about free window tinting he made SEXUAL ADVANCES on my 40 year old married daughter who was outside smoking. After she REFUSED HIS SEXUAL ADVANCES, he told her that ;THE PRICE THAT IS PAID FOR THE CAR WILL DEPEND ON HOW OUR DATE GOES”. Since she REFUSED to date him telling him that she was happily married he said that he did NOT care and he was married too. The price that I paid for the car INCREASED BY $1,000.00 to $20,450.00 (he claimed that we were NOT entitled to a certain $1,000.00 rebate. I did NOT find anything out about this until 4 days later on 2 June 2016 when my daughter told me and her husband. I immediately contacted Dick Smith Hyundai of Greenville, SC about this and he APOLOGIZED and told us that the SALESMAN WAS BEING FIRED! He is such a LIAR! I looked on their website Saturday and this “FIRED SALESMAN” sold a car! So if you go to Dick Smith Hyundai of Greenville, SC and if a FEMALE REFUSES TO DATE THEIR EMPLOYEES, THE PRICE OF YOUR CAR WILL INCREASE!! They HAVE NO RESPECT FOR WOMEN! ANY COMPANY THAT WOULD PRICE A CAR BASED ON WHETHER OR NOT A DICK SMITH DATES “GOES WELL”!! I have contacted the National Women Organization and told them what happened! I would URGE WOMEN and anyone else to NEVER BUY a car from this dealership! No woman should have to worry about BEING HIT ON when they go to any place of business!!


Kyle Davis June 27, 2016 at 6:42 pm

I bought a new 2017 Hyundai Elantra from Dick Smith of Greenville, SC. They told me that I would receive an extra $1,000.00 if I financed the car. I did that for 2 weeks and paid it off. When I received the paperwork from Hyundai Motor Finance releasing their interest in this car and telling me that I needed to go to DMV to get the title in my name, I was told by DMV that Dick Smith Hyundai of Greenville NEVER NOTIFIED DMV that the car had been old and NEVER TITLED the car. My temporary paper plate (tags) run out on Tuesday 5 July 2016. After that time it will be ILLEGAL FOR ME TO DRIVE THE CAR THAT I HAVE PAID OFF!!
I bought another new 2016 Hyundai Sonata for my wife on 30 may 16 (the new Hyundai that I had bought) and we have received both the tags and title for her car that was BOUGHT 10 DAYS AFTER MINE!! I will NEVER BUY ANOTHER HYUNDAI and I urge everyone to put in on all social media how Hyundai TREATS THEIR CUSTOMERS! When I spoke to the New Car Sales Manager of Dick Smith Hyundai of Greenville, SC his RESPONSE WAS TO HANG UP ON ME!! GREAT CUSTOMER SERVICE!!


Linda June 22, 2016 at 6:47 pm

I am do disgusted with the my car purchasing experience at Hyundai of Las Vegas. They treat you great when you are buying the car. But as soon as you walk out the door with your new car, they could give a crap about you. First let me start off about how stupid my salesman (Omar Soto) was. He did not tell me about the upgraded package I could have gotten with my Elantra. He knew I was paying cash and that I would have been more than happy to pay for the upgraded package. When I went back to the dealership less than a week later to upgrade my car, they had the balls to tell me that it would cost me an additional $8,500 to trade in my car and upgrade to another Elantra with the better package. I said are you out of your mind. I’m not paying you an additional $8,500 for a $1,300 package. The idiot sales manager (Louie Mendoza) that I spoke with said he would speak to the general manger and that he would call me back. OF COURSE, the general manager NEVER called me. He’s just as horrendous as the rest of them. Second, the dealership was very dishonest about the terms of the deal to the actual contract. I was told that there was no charge for the VIN etching. When I finally got the final doXXXXents to sign after I agreed to purchase the car, they tacked on an additional $494.00 for the VIN etching. They are nothing but a bunch of charlatans. I should report them to the State Attorney General and have them investigated. They have this huge sign in the dealership that says how much their customers mean to them. Complete bull.


Linda May 10, 2016 at 12:17 am

I am so angry and upset with your dealership in Ocala fl.. I went to Ocala to get some dents fixed in my car which was across the street from dealership The gentleman fixing my car told me I could wait at the dealership until he was done with my car I am sitting there minding my own business when a salesman approached me and before I knew it he had me in his cubicle talking to me about trading My car was in a lawsuit from a bicycle hitting me and I told him I wasnot interested in trading that I couldn’t do it right then His reply to me then why r u wasting my time. I am not a aggressive person so I told him you came to me but then another salesman came up to me and took me outside to look at some used cars I drove one around the lot and I told him I liked leather and Sirius xm radio which this car had neither I tried telling them over and over I couldnot trade but the 2nd salesman talked to the sales manager and he said we can put the leather seats in and Sirius radio (but they forgot to tell me I would have to pay for it) I had to drive my car back because insurance was coming to look at it this took place on april 21st Sales manager told me he would do all the paper work except the financial part and that I had a week to let him know so insurance guy came on april 28th and the next day I get a text from the salesman and said they were picking up my car and bringing me my trade I texted him back and said No I cant afford to trade I had a Lincoln mkx 2013 I just had paid 20,000.00 to pay it off so I went over there because I assumed I had already signed the paperwork and was locked into the contract so when I got there they had me sign more paperwork now that was the killer it locked me into contract I got no paperwork at all when I left in the trade I got . I am 73 yrs old and they literally took advantage of me well I called the next day and explained to the sales manager how I thought I was locked into contract so that is why I signed the second set of paper and that I wanted my Lincoln back I had to go in and talk to the general manager and I told him I couldnot afford car payments because of the couple hitting me on their bikes it made my insurance go up to 763.00 a month well I told him all I wanted was my car back but he said it had already gone to auction so I had every intentions of leaving the car I was tricked into buying at the dealership So he said what if we make the payments affordable by taking off the leather seats and Sirius radio and the gap which they talked me into taking well I needed a car to drive and it was evident I wasnot getting my Lincoln back so now I am paying for a car for 6 yrs when before I had no car payments They only gave me 9000.00 for my car but I will tell you I WILL NEVER EVER SET FOOT INSIDE OF ANY OF YOUR DEALERSHIPS AND I FEEL I WAS TOTALLY TAKEN ADVANTAGE OF Now I am in debt all over again I would never recommend your dealership or any of your dealerships to any one or my friends I hope these people can lay down at night and sleep for I am not sleeping to well knowing at 73 I have 6 yr car payments where before I had none and I lost the 20,000.00 I paid on my Lincoln just 2 mo ago. They talked me into a 2013 Nissan Altima and I don’t like it I think they should take this car back and get me a Lincoln that was equivilant to mine They got a 40,000 car and I got a 18,000 which I now have to pay on for 6 yrs


Susan January 4, 2016 at 11:09 am

I purchased my 2012 Azera new, it now has just under 3400 miles and out of 36 month warranty by 4 months. I have had 3 navigation systems in the past 3 years. This system isn’t operating again, took it to Hyundai service dept. in Beacon NY in December 2015. At first they said it needed a new speaker. Took the car back for the appointment for speaker in the navigation to be replaced and said it is now fixed when I picked up my car. I check the car prior to leaving dealership to find the system still not working, has the same issue of Bluetooth unable to initiate and no sound from navigation system. Radio works fine, same as when I brought it in. I went back inside to service, they checked it and said, no it isn’t working, let’s try getting a new module. Took car back in to have that done a few days later and after they worked on the car was told that wasn’t the problem and need a complete navigation radio system. This will be the forth system. Now that it is just out of warranty I am to pay for it per Beacon Hyundai. The service dept. has a case number with Hyundai and I am to pay just under $1000 and Hyundai will pay the balance for a 4th navigation/radio system. I am concerned that if I have again a new system put in and pay large amount for it that it won’t last either. I asked if there was something in the car system that is causing this to keep breaking and was told no. Is there a defect with this navigation/radio system in the Azera? Is anyone aware of any problems with these systems?


Earl Turner December 18, 2015 at 2:31 pm

I contacted customer service about a VIN problem with my 2016 Hyundai . After many phone calls and emails I still have not spoken to anyone . If any reply at all , it states will be in contact 2-3 business days. 8 days later o reply. Has not happened. Dealer also no responding . Is there someone or some place I can call or email direct for for some assistance ?
Earl Turner case # 8585121


Linda November 9, 2015 at 12:58 pm

I have owned 3 hyundai elantra’s over the last 12 years, the first 2 were grat cars, last year I purchased my third one it’s a 2013 and had 32000 miles it now has 37000 and the clear coat is peeling off. I contacted the dealere a dealer and was told the paint warranty was only up to 36000 miles. I was under the belief and was told that it had 5 year bumper to bumper ( this is very misleading). I wrote this head of hyundai a few weeks ago and told him how I feel and that they need to make this right. I received a call (message) from a man name Dallas, when I tried to return the call several times just got his vocie mail, but it said his mail box was full dialed the number for receptionist and that mail box was full also. BAD, BAD business hyundai, someone needs to contact me!!!!!


Fernando September 15, 2015 at 11:01 pm

I am writing because I am very unhappy with the way I was treated at Hyundai of Wesley Chapel Florida. On 9/13 I came in to trade my Elantra for a Santa Fe and although I knew that my credit was poor, I owed more for the Elantra than it was worth I was honest with the sales person from the beginning. I knew it would be a stretch. We went for a test drive and when we came back they got all the information and assured us that they could help us. We spoke with the finance person Sean and came to terms and monthly payment, signed the contract papers and gave a down payment. The most that we could. He congratulated us for purchasing our car and off we went home with our new vehicle. He never informed us that we were only pre-approved. On 9/14 our sales person called us and told us that they needed more information, pay stubs and bank statements for the last 3 months, and also add my wife to the loan for income purpose. We stopped by Hyundai and provided all the necessary information. We were concerned so we asked the sales person if could speak to Sean (finance). We spoke to Sean and he informed us that we were already at the worse case scenario and it could only get better from there. He assured us that everything was fine. At that point he told us that our loan was only pre-approved, but if anything they would drop the price of the car in order to get us what were we needed to be. We went home once again with our new vehicle. On 9/15 we went to resign the paperwork. Sean told us that we were approved. He stepped out of the office to get our file and then came in another person (possibly the store manager as he didn’t introduce himself) he informed us that we needed to give $3,000 down in order to get the loan approved or we could get into a Sonata. We were taken back seeing that we didn’t need a Sonata and we weren’t prepared to pay an extra $3,000. Plus we thought that everything was fine like they told us on 9/13 and 9/14. At his point they weren’t willing to work with us like they said. I asked for my keys and my Elantra back and they cold heartedly asked for the car back. Not caring about what we had gone thru at this point. We waited for an hour waiting for them to find our keys and they never did. They asked us to come back yet another day to have a new set programmed and wait an hour to do so. I know that “spot delivery scam” is legal, but it is completely unethical and embarrassing. Not sure if this is what you teach. This is completely wrong. First, not to inform a customer with poor credit that the loan is only pre-approved, and that they can’t know that on weekends and also to let a customer drive a new vehicle home hoping they fall in love with it let them drive it for a few days and then say a loan fell through and that they have to give more money down or give the car back. Like I said it’s completely wrong and unethical. I currently own a Hyundai but as soon as I can I will try to find another vehicle and will never buy a Hyundai or recommend it to anyone. Not sure if anyone cares about the customers, but I felt the need to speak for all those that have poor credit and need a vehicle and then go thru this.


shirley September 1, 2015 at 10:56 am

biggest piece of crap– my engine seized – the service manager at advantage Hyundai is a liar . they are all crooks– they stand behind nothing. they denied my claim without even looking at my maintenance records.. how do you fairly consider a claim without hearing both sides. I will see them in court!!!

do not buy any Hyundai product!!!


Kimberly August 23, 2015 at 12:20 pm


Two years ago I leased a Hyundai Sonata from Atlantic Hyundai in West Islip, NY. I’ve been extremely pleased with the car. Overall, great product.

I am two years into a 4 year lease and received an email and a letter from Hyundai saying I can bring my car in and trade it for a newer model. Today my wife and I went to the dealership to inquire about some prices and some options. It is probably important to note that I am also a woman- we are lesbians.

We arrived at the dealership at 2:30 in the afternoon and dealt with a very nice young man named Santiago.

Santiago helped me pick out a car and took us for a test drive. He helped us with pricing and got us to a monthly price I was comfortable with. We were just about to go speak with the financial person when Santiago got some sad news that his mother passed away. He obviously had to leave and introduced us to one of the managers and said he’d help us from there.

This is when everything went downhill.

In the financial department the monthly price that was approved by management was bumped up to $40 a month more then agreed upon. He also said that I needed to pay $2600 MORE then originally agreed on or even told about. I was spoken down to by the financial person because of my less then stellar credit score. He honestly epitomized the definition of sleazy car salesman. Much time and drama later he haggled me into $7 more a month then he originally promised in an effort to “throw a carrot in front of his managers mouth”. Ok.
My wife and I were sent back to Santiagos desk. THREE HOURS LATER- 7:30pm- not one person had even so much as made eye contact with us. I was getting very uncomfortable with how I was being treated. One sales man after another were in and out of the building smoking, eating, talking on their cell phones, texting, eating pizza…..yet no one was helping us. I went to the bathroom and was just so uncomfortable with the price changes and lack of attention I was receiving that I decided I no longer wanted to do business there. Bad credit score or not, I have never even been so much as late on one single car payment. If anything I should be treated better for the insane apr I’d be paying, but that’s neither here nor there. I decided that something wasn’t right and wanted the $2000 back that I gave as a deposit three hours earlier.

I returned to Santiagos desk to find a manager speaking to my wife. He apologized for the delay. I said- ‘I’m really uncomfortable and I think I just want my deposit back.’ He turned to me and stepped close to my face and actually yelled and pointed his finger in my face and said – ‘Are you f***ing kidding me? That kids mother just f***ing died! You know what? I don’t want your business. Get out of my dealership!’ My wife and I were horrified! She said I want my deposit back and he said ‘Your money back? You’re disgusting people. Get out. We don’t want your business. I’ll mail you a check’ and walked away yelling about how he doesn’t want our business. At this point I’m actually terrified. I’m so sorry for this young man who just lost his mother but honestly it had nothing to do with him- it had everything to do with how his colleagues treated my wife and I after he had to leave.
About 5 mins later a different manager came over apologizing for this man Chris’ behavior. My wife and I told him that we wanted our $2000 deposit back. It’s now 8:30 at night. A string of people came through to inform me and my wife about how this poor man Chris that yelled at us is so close with Santiago, his brother is also sick and other such things. During this time they apparently were running paperwork and switching plates. At almost 10pm my wife and I felt we had no other choice but to buy this car. We signed papers and moved our belongings to the new car. I literally left the dealership in tears.

This was one of the worst experiences of my life. Upon arriving home we discovered there are no mats in the car. No user manual. The car is dirty. At 10:20pm my wife and I received a call that the dealership forgot to have us sign a paper and we need to go back in the morning.

I don’t even know what to say. I don’t even know what I want to come of this. Is it ok and normal to leave the dealership actually afraid to return the next day? Is it normal to spend EIGHT HOURS at a dealership just waiting for salespeople to take a break from their personal lives? Is it normal to have a grown professional man scream in a 115lb woman’s face and tell her that they don’t want her business? Is it normal to spend $30,000 on a new car and leave sick to my stomach and in tears? Is this Hyundai’s policy? I am so beyond upset. I will forever look at this car and feel sick over the way I was treated. I will forever see the Hyundai symbol and be reminded of the threatening and chauvinistic way my wife and I were treated. After tomorrow I will NEVER set foot in that Hyundai ever EVER again. And bad credit or not, when this lease that I was bullied into is up, I will never buy, lease or otherwise, another Hyundai.

As a follow up… When I got home last night with the car I realized that there are no mats in the car, and no owners manual. I also received a call from he dealership at 10:30 last night informing me that after 8 hours yesterday they forgot to have me sign a paper. I returned to the dealer this morning and 2 hours later I’m waiting on floor mats and an owners manual. I called the 800 number and filed a complaint and they literally do nothing


Shyraun Johnson July 15, 2015 at 1:23 pm

My name is Shyraun Johnson and I recently purchase a car from Hyundai College Park my salesmen were Mr. Shawn Hashemi and Mr. Zodi. They both gave me REMARKABLE CUSTOMER SERVICE with purchasing my first car. My survey that I was given doesn’t reflect that. My only downfall with this vehicle was in less than 24 hours of having the car my front tire got messed up and they were so kind into fixing my tire and paying for it (they’re awesome). My survey doesn’t show how they went OVER AND BEYOND to make sure my first car purchase was OUTSTANDING when doing the survey I thought I was giving them the highest ratings but I was mistaken. I would definitely recommend any of my friends, colleagues and family to purchase their car from College Park Hyundai through Mr. Shawn Hashemi and Mr. Zodi. I also wrote a review on to recommend other car buyers to come to Hyundai College Park. When purchasing this car I was indecisive I was going to purchase a 2015 Santa Fe but for my first car my family and friends told me I should start out with something smaller. So I was taken to another lot and there I saw the 2016 Elantra GT and I was sold Mr. Shawn Hashemi made me feel comfortable in the car by showing me all of the gadgets that were in the car. I loved the hands-free bluelink. My purchase went swiftly I understood everything because it was explained and I did my research also. Hands down Mr. Shawn Hashemi and Mr. Zodi deserve to be given a OUTSTANDING FIRST CAR PURCHASE because that’s an experience I will never forget. Words and surveys can’t explain the EXCEPTIONAL EXPERIENCE I received from these two young men Mr. Shawn and Mr. Zodi!!!!!!!!!


Ronald Stokes June 17, 2015 at 6:06 pm

This is my second attempt at trying to reach a satisfactory response/action from Hyundia. However this is a new nightmare. Here is some background on Hyundia n me.
I bought my first Hyundia 2007 Vera Cruz from Grayson Hyundia, KNoxville TN. Good treatment n service.
I bought my next three Hyundias a from St Augustine, FL Hyundia nothing, but good things to say about this dealership n salesman Mr. Darryl Clark is as honest as the day is long. If Darryl said it it would happen.
I have also had vehicles serviced at 5Star Hyundia, Warner Robins, GA excellent customer care n service.
Now comes the dissatisfaction n grief caused by lack of customr service n care. On 24 Apr 2015, I purchased a used 2011 Ford 150 pickup from Tenniyson Hyundia, Milledgeville, GA. Prior to purchasing I told the salesman Steve Miller if the vehicle had a GPS n backup camera n a 4-6 inch scratch in the pasenger front door fixed we might do business. A salesman named Chris came into the deal. Chris told me that they could install these items just like factory n the work would be done by a former Ford technican n the scratch would be fixed. I also wanted a hard cover on bed was told would cost about $1,400.00 I stated I wanted it at their cost. Was told everything was good to go n I would be given the difference btween $1,400.00 n actual cost of items. As of this date I have received a check for $50.00 to purchase floormats nothing else. Based on my dealing with Mr. Clark I took Chris to be a man of his word (my bad). They told me to take the vehicle n bring it back the next Monday n the work would take 2-3 days. I did this n returned on Wednesday no truck, checked on Friday no truck. About a week later was called n told truck was ready. Went to pick it up n was asked if I wanted to go to body shop n pick I up. I responded no. About a week later was told pick up my truck went to dealship n found truck was stll dirty inside it had not been detailed. Mr Ray Kilgore became involved n Mr. Kilgore repeatedly told me everything would be taken care that he wanted me happy. (well I’m not happy) I have told Mr. Kilgore twice that I wanted to see the paperwork on the installation of the added items, both times I was told he was trying to ge it. I told Mr. Kilgore the GPS installed was Pioneer n didn’t look factory n the screen was scratched so badly during install that when the sun hits it u can’t read letter on the screen. Also, the GPS n backup camera didn’t work properly so they took the truck again.This scratched screen almost caused a disaster when I was backing there was a lady n small child behind me n I almost hit them I made Mr. Kilgore aware of this near miss. At one point Mr Kilgore made n attempt to find me another vehicle, he said he found a 2012, but there was a money difference. I told him to run the numbers n we might could deal. Never received a response. Over the past few weeks I have called Mr. Kilgore several times n left voice mail messages with no response I sent him text messages on May 20, Jun 2 n the last time being Jun 4 n to date I have received no response. Early on during the process called n left a voice mail message for Cory Tenneson explaining my issues, but no response. the ownership of this vehicle has been nothing, but a nightmare since I purchased it n has caused me so much grief that I do not enjoy driving it. I can assure when I buy another Hyundia and I will, but it will not be from Tenneson Hyundia. If anyone has questions about this email feel free to conact me via email.
So as of this date I have been ignored, shunned, inconvienced n unfortunately I don’t see anything being made right by me. Perhaps I should seek another venue for resolution?

BTW: Because of me my sister is driving her second Hyundia and my sister-in-law is driving her first. Who knows perhaps that could change.

Ronald W. Stokes


Ronald Stokes June 17, 2015 at 5:44 pm

This is my second attempt at trying to reach a satisfactory response/action from Hyundia. However this is a new nightmare. Here is some background on Hyundia n me.
I bought my first Hyundia 2007 Vera Cruz from Grayson Hyundia, KNoxville TN. Good treatment n service.
I bought my next three Hyundias a from St Augustine, FL Hyundia nothing, but good things to say about this dealership n salesman Mr. Darryl Clark is as honest as the day is long. If Darryl said it it would happen.
I have also had vehicles serviced at 5Star Hyundia, Warner Robins, GA excellent customer care n service.
Now comes the dissatisfaction n grief caused by lack of customr service n care. On 24 Apr 2015, I purchased a used 2011 Ford 150 pickup from Tenniyson Hyundia, Milledgeville, GA. Prior to purchasing I told the salesman Steve Miller if the vehicle had a GPS n backup camera n a 4-6 inch scratch in the pasenger front door fixed we might do business. A salesman named Chris came into the deal. Chris told me that they could install these items just like factory n the work would be done by a former Ford technican n the scratch would be fixed. I also wanted a hard cover on bed was told would cost about $1,400.00 I stated I wanted it at their cost. Was told everything was good to go n I would be given the difference btween $1,400.00 n actual cost of items. As of this date I have received a check for $50.00 to purchase floormats nothing else. Based on my dealing with Mr. Clark I took him to be a man of his word (my bad). They told me to take the vehicle n bring it back the next Monday n the work would take 2-3 days. I did this n returned on Wednesday no truck, checked on Friday no truck. About a week later was called n told truck was ready. Went to pick it up n was asked if I wanted to go to body shop n pick I up. I responded no. About a week later was told pick up my truck went to dealship n found truck was stll dirty inside it had not been detailed. Mr Ray Kilgore became involved n Mr. Kilgore repeatedly told me everything would be taken care that he wanted me happy. I have asked Mr. Kilgore twice that I wanted to see the paperwork on thee installatin of the added items, both times I was told he was trying to get them. I told Mr. Kilgore the GPS installed was Pioneer n didn’t look factory n the screen was scratched so badly during install that when the sun hits it u can’t read the screen. Also, the GPS n backup camera didn’t work properly so they took the truck again.This scratched screen almost caused a disaster when I was backing there was a lady n small child behind me n I almost hit them I made Mr. Kilgore aware of this near miss. At one point Mr Kilgore made n attempt to find me anothr vehicle, he said he found a 2012, but there was a money difference. I told him to run the numbers n we might could deal. Never received a response. Over the past few weeks I have called Mr. Kilgore several times n left voice mail messages with no response I sent him text messages on May 20, Jun 2 n the last time being Jun 4 n to date I have received no response. Early on during the process called n left a voice mail message for Cory Tenneson explaining my issues, but no response. the ownership of this vehicle has been nothing, but a nightmare since I purchased it n has caused me so much I do not enjoy driving it. I can assure when I buy another Hyundia and I will, but it will not be from Tenneson Hyundia. If anyone has questions about this email feel free to conact me via email.
So as of this date I have been ignored, shunned, inconvienced n unfortunately I don’t see anything being made right by me.
BTW: Because of me my sister is driving her second Hyundia and my sister-in-law is driving her first. Who knows perhaps that could change.

Ronald W. Stokes


Janeth ortiz June 15, 2015 at 6:17 pm

I like to start by saying that I was very excited and happy to purchase my 1st Hyundai in 2013 and now two years later. Never thought iwe will have all the problems that this vehicle has giving us .
A few months after purchasing the car and started having some engine problems with the light engine coming on and off we brought it to the leader ship were we purchase itthey kept it for a few weeks then return it back to us the months went on in the car keep having the same problems we keep bringing it back on and off of total four times now the car completely shuts off in different scenarios and we are very concerned for our safety.The worst thing is dealing with Hyundai, I have a case manager but we feel we are not going anywhere, I completely understand that as a business person you need to take care of the interest of your company but it doesn’t mean that you cannot have sympathy for your customers. Each time I speak to her I feel that we are just stuck in the same situation I have to repeat myself over and over about what’s wrong with the car even though that they have pages of all the times that I have brought it to the dealership with the same problem .
The only thing I ask for is fix my car or pay it off .


Clara Edwards April 19, 2015 at 12:14 pm

I have been a satisfied Hyundai owner for 4 years. I bought my brother a new sonata yesterday. I was very dissatisfied with the finance guy handling my end process. First of all he tried adding a 3 year warranty to my payment without asking me but told me. Then when I asked him how much the warranty was going to add to my monthly payments he said $5 or something like that. I didn’t trust him because he acted like he was getting offended when I asked him to show me on the computer screen. He showed me some number but I still didn’t trust what he was doing. I feel like he manipulated the entire close signing for me and my brother. He acted like he was doing me a service but we were the one buying the car not him. This had been my second car purchase from this dealership in the last 4 years and was the worst. His customer service wasn’t professional. I didn’t think Jason (finance manager ) represented the Hyundai company the way I was use to receiving from them. He was like a used car salesman trying to swindle an old lady to buy swamp land. Some of the comments he said were smug and unnecessary. I probably will never buy another car from this dealership in Tuscaloosa AL again. Totally different experience the second time around. My first experience was beautiful and I enjoyed the entire process. I hope this gets in the right hands because I was truly thinking about walking out of the dealership and going to another one. Still thinking about taking the car back because of this one guy


Daniel Johnson April 10, 2015 at 10:37 pm

I purchased a new Elantra in February and have been very happy  with the car. However, a couple of weeks ago I had a tire blow out  on rear passenger side tire driving on I95. I did not strike anything, it just blew. It was then that I realized I purchased a vehicle without as much as a donut. I got towed and promptly replaced the tire.

Just a couple of days later I find a huge bubble on the front driver side tire. I took it to Hyundai where they had just closed and I had to go to Walmart to replace that tire as well. I took the car back to Hyundai the following Monday with the second bad tire. There I was showed a tiny scratch on the inside of the tire and told “Oh, you must have hit something and didn’t know it.” And sorry there is nothing they could do. They checked the other two tires and said they were fine.

 I drive for a living and have put two tires on a new car in a couple of days. This just doesn’t seem right. I feel very uncomfortable driving the car with two tires that may be ready to blow out at any time.

I have a 21 month old daughter that I drive in that car and the more I think about it, the more I am worried I have two bad tires still on the car. The Dealership  emailed me a $200 coupon for future work, but I don’t think that’s right. The right thing to do as your customer is to replace all four tires and put my mind at ease when I’m driving that car. I do not want to pursue a remedy through the “Florida Lemon Law”, all I am asking is that you do the right thing and put 4 new tires on the New Car I just purchased.

I am hoping you will do the right thing. These were bad tires. I did not hit anything on or off the road.


Thank you,

Dan Johnson



Rajbir Singh Khatak March 29, 2015 at 5:25 am

Hi hope you are well my name is Rajbir Singh Khatak working with Indian Overseas Bank as an Asstt General Manager.I am your customer since 2006. I have booked a Hyundai Verna 1.4 vvtt at your dealer M/s Himgiri Hyundai Wazirpur, Delhi. I have credited the full consideration amount of the vehicle on 21.03.2015 by RTGS from my Bank’s Branch, Karol Bagh, New Delhi and advised UTR Number of the transaction. I requested.the dealer to deliver the vehicle but the same was denied with the reason that the amount is not reflecting in there account. I have submitted the proof of credit to their account but they have not delivered the vehicle and the same was delivered on 23.03.2015.
As I am working in PSU Bank so i have suggested to my several customers to purchase the Hyundai Vehicle and many of them have purchased Hyundai cars of various variant.
I have asked the corporate discount which was plainly refused even the accessories like Mats and cover was not provided.
I am free advertiser of your Company’s vehicle.

Rajbir Singh Khatak,
*** Overseas Apptts,
Sector-9, Rohini, Delhi-110085



Ms. TEE May 12, 2015 at 1:33 pm

Hi Mr. Khatak,
My name is Ms. Tee, I purchased a 2013 Hyudai sonata, and found out afterwards basically the same thing happened to me. the electric for your phone to charge has been acting funny and it charges the phone some time then cuts off and then it wont charge my phone. I took my car to be serviced at one of there offices, and the master mechanic asked me if i ever changed the tires on my car and I answered no, I just purchased it 5-6moths ago. come to find out when I very first purchased my car they put 2 bad tires in the front and 2 like knew tires in the back, talk about being defrauded!


Joann Scalo March 18, 2015 at 12:51 pm

How is it remotely possible for hymn to charge 600.00 for a muffler not including tax or labor and also not allowing an aftermarket muffler to fit on a Hyundai that is no longer under warranty. I would really like a response from an executive at Hyundai explaining to me why their part is so expensive and if one cannot afford to pay the high cost of an OEM part why do you choose to NOT make or allow for an after market muffler to be sold. If I receive no reply I will file a report with the BBB.

Very unsatisfied customer


SAM CHAVEZ December 22, 2014 at 10:54 pm

2013 Hyundai sonata – hestitates when I least expected. turning in front of on coming traffic is my biggest fear. casual driving in neighborhood streets and have the car hestate on and off is extremely fraustrating and dangerous. this vehicle has become a safety issue. Hyundai dealer says their mechanics can find nothing wrong. taken it in three (3) diffrent times. at one time they told me maybe I didn’t know how to drive it since it was a fairly new car. i’ve had several new cars with no problems. I’m 70 years old and have been driving since I was 16. all Hyundai peosonnel just keep ignoring my pleads to please fix my car. giving me the run around big time. please give me a positive response. I don’t intend to intimidate anyone but I’m at the verge of talking to the state attorney general or any attorney for that matter. I d’nt want to cause problems for no-one, I just want my car fixed so it’s safe to drive. my car is still under warranty – supposedly six (6) years or sixty thousand (600,000) miles. I;v had it for 1 and 1/2 years and it has 44,000 miles on the odometer. I think they are just stalling to get the warranty to expire. heard SO MANY complaints about Hyundai dealers as far as the warranties and/or repairs not being done. at the moment I’ve lost all respect to all Hyundai personnel I’ve had contact with, from salesmen, mechanics to managers.


Julia November 24, 2014 at 1:27 pm

genesis coupe 2010. tire pressure maintenance system light goes on. (1) take to dealership which is an hour away. They do the diagnostic, say that they have the part, but tell me to come back for ANOTHER APPOINTMENT. (2) Spend another two hours of my day going to the next scheduled appointment. BUT now they don’t have the part. (3) take the car (today) to another dealership in another town (which was scheduled four days ago). They have the part,but the don’ t have the piece of equipment they need to install it.

PLUS, the reason I was travelling an hour to go to another dealership was because the one right down the road from my office is so horrible, I refuse to do business with them. After reading all the above complaints, I am sorry about all the people whom I convinced to buy Hyundais. I have owned Hyundais for the last 15 years. I guess my next car will be another brand.


Michele November 11, 2014 at 8:07 am

Why does my car alarm horn beep once?remote is no where near car is there a recall on this? I know this is not normal is anyone els having the same issue? I have a 2011 Hyundia elantra.


Renarda Walker October 30, 2014 at 4:04 pm

Dear respected managers,
CEO:Mr. Mong-Koo Chung
CFO:Mr. Jung-Dae Lee
COO:Mr. Gap Han Yoon

My 2008 Hyundai Elantra would hesitate when taking off from a stop & the check engine light remains on. I was told me there was a recall on certain Hyundais for this problem, but was informed that my Hyundai Elantra’s VIN number was not listed on the recall campaign. While driving on the Parkway, my Hyundai Elantra would suddenly stop. This is a risk crash because of the fast moving vehicles behind me. Also, when I come to a stop sign, or red traffic light, my car would stall, and often turn off. I would have to put the car in park, then restart the car. When I spoke with the manager of Hyundai Cochran in Monroeville, PA (412) 374-1111, I was told that I would have to pay $89.00 to have them check to see if this is a manufacturer malfunction. However, when I spoke with someone at Hyundai customer service (ref#6974523), I was told that only a Hyundai Dealership could determine whether this problem stems from a manufacturer malfunction. It saddens me that a customer has to be involved in a fatal crash or car accident in order for attention to be drawn to this problem or have the VIN number added to the recall campaign.


patricia October 28, 2014 at 10:43 pm

I have a 2005 Hyundai sonata actually my second Hyundai.I am scared to drive this car,every time I put gas in it,my trunk smells like gas then fills the inside of my car .I have small children.I can’t seem to get any help from a dealer,and this is very dangerous situation,I need a vehicle to get back n forth to my docs n such,I just don’t wann die driving it.I need someone to get back to me asap.thanyou


patricia October 28, 2014 at 10:38 pm

I have a 2005 Hyundai sonata actually my second Hyundai.I am scared to drive this car,every time I put gas in it,my trunk smells like gas then fills the inside of my car .I have small children.I can’t seem to get any help from a dealer,and this is very dangerous situation,I need a vehicle to get back n forth to my docs n such,I just don’t wann do driving it.I need someone to get back to me asap.thanyou


Debora Hamblen October 25, 2014 at 9:09 pm

We have a 2013 Hyundai Tucson & right after the warranty ran out, the car would hesitate when taking off from a stop & the engine light would come on. Sometimes the engine light stays off for a few days, then will come back on. My sister told me there was a recall on certain Hyundais for this problem, it’s a computer problem. I want this fixed, there is no way there should be a problem with this new of a car!!! My husband wanted to buy a Ford, maybe we should have!! Please get back to us on this matter!! Mrs. Hamblen


Chuck McManaway October 24, 2014 at 9:56 pm

OMG! I am convinced that Hyundai does not give a rip about customer service. Honestly I would rate smolich Motor in Bend Oregon a minus 1000. We recently purchased a “Brand new Hyundai Tuscon” from these unscrupulous people. I miss my older Honda CRV! I pay 500 per month for a vehicle that has never worked properly! They play so many games assuring you that they will make it right but we have been to two appointments to have the same things fixed and each time even though they leave messages saying the parts are in and we make sure upon our arrival, they are not there! We are given the run around 24/7. They changed the salesman in the middle of our deal and even switched out the vehicle we were buying! We wanted blue, we got white with more wear and miles! I purchased this vehicle because the salement told me I could plug in my iphone5c and charge it…but that USB port, it will not charge or work for anything and for some reason they cannot seem to order it in. Today, after telling them I figured out what was wrong with the back hatch that prevented it from locking (by calling corporate) and not to touch it, they did anyways and then told me they didn’t have the part in for that or for the USB they have promised to replace over and over again. Then to add insult to injury the service man Keith Weisgerber gave us attitude. My husband has the patience of Job (from the bible) but he was even frustrated as they blamed their poor service on they appointment being made on the internet, but it was not! I have messages from them saying that all of the parts are in. We feel that they are totally incompetent and could care less about customer service. Keith had the nerve to tell us to leave and never come back. Although David Crumley told him he was out of line, the damage is done. I have no desire to give these people another chance. Nor did they try to do anything to make this up to us.

Don’t believe the arrogant salesman when he says he is buds with the owner who he claims prides himself in customer service and if you have any problems he will give you the owners cell phone number, he refused us that number when that time came! He was dishonest and deceptive at best. I like the car but I loved my Honda and regret settling for a lessor quality vehicle. We hate to have cars in the shop and save ourselves the headache by buying new cars every few years. Our Honda CRV was so good that we just couldn’t let it go for about 9 years. It broke down once, days after the 5 year warranty expired and Honda fixed it and paid for everything! It was no small fixed and they put a brand new (not a rebuilt) but a brand new transmission in it because they didn’t feel we should have to deal with that with that age of a Honda! Now that is service and Smolich could learn from them..that was Albany and I will return there before buying anything in Bend thanks to this experience. I am determined to continue writing reviews on my Hyundai until this situation is corrected.


Monique Wilson October 15, 2014 at 6:28 am

I have a 2003 hyundai Santa Fe it has 378,000 miles my problem was having to replace the transmission transfer case twice. Other than the transfer case issue. I enjoyed my vehicle.


Lashonda Spencer-Roberts September 26, 2014 at 12:51 pm

Very outraged and disappointed in HCA!


Lashonda Spencer-Roberts September 26, 2014 at 12:51 pm

After filling out my application and completion of a full screening, I was offered a job with HCA here in Atlanta at the call center on Windy Hill Rd. I was fully honest with my background and presented a bonding letter from the Georgia department of Labor in Marietta on Big Shanty Road who also referred me to this position, knowing me well. I went to the official panel interview and was offered the job. I was told the position pays $18 per hour, this was the first lie! After I took and passed the background check, I took and passed the drug test. A week or so after the drug test, I was informed that there was a “discrepancy” concerning my college background so the offer is now “rescinded” and off the table. This job only requires a GED to qualify so I don’t understand this. I think there is some false reporting in this and I would appreciate a full investigation into this matter. My attorney is on standby also. You can reach me at 404 432 XXXXx My name is LaShonda Spencer-Roberts.


anthony bennett September 14, 2014 at 9:55 am

I have a 2014 hyundai ix35 had tapper proof number plates screws fitted by police about a month ago had a problem with number plate whent back to my local hyundai garage with complaint they informed me I had invallidated my warranty because i had screws fitted why could hyundai not have fitted these at new


Bill Krause September 9, 2014 at 9:08 am

I am the owner of a Hyundai Tucson; in fact there are 3 Hyundai’s in our family. I recently viewed a commercial on TV for a Sonata which shows a father racing his car in a parking lot and his young daughter is strapped in a car seat in the back seat. It appears that the speeding is some sort of game since the child also has a steering wheel attached to the car seat. At the conclusion of their speed trip around the parking lot, the father looks at his daughter. They are both smiling and the daughter gives the father a sign to “do it again.” I believe this commercial is totally inappropriate and sends the wrong message to young drivers. Recently three 15 year old boys in my area were killed in a car accident because of speeding. This commercial should be taken off the air, Hyundai should offer more responsible advertising to the viewing audience.


Scott Radke September 8, 2014 at 6:23 pm

My wife purchased a 2009 santafe and have been very happy with vehicle. However, the paint on the hood of the vehicle started to simply peel off by itself down to the primer in several areas! We contacted the dealer, but were told was was not warrantied and they would do nothing to rectify situation although it would cost them little to fix! We are disheartened by their reluctence to fix an obvious manufactoring defect! I I tend to follow up this comment with a letter to the ceos’ of hyundai but with no expectations!


Sara Wilson September 2, 2014 at 8:50 pm

Just want to tell you I absolutely think the girl driving the Hyundai from the back seat with her father is the best commercial I have ever seen. I enjoy it every time.

I currently drive a 2004 Hyundai Elantra,and it has been so good to me. I am 73 and will never be able to afford another car (although still working, do not make enough). It’s so nice to get into my ’04 and trust that it will get me where I’m going with no fear. My brother bought a new Hyundai a few years ago and loves it. It is my car of choice also. My dream would be to have a Hyundai, small SUV, for the rest of my golden years but.. not going to happen. I just wanted to let you know that I love the commercial and I usually mute all commercials. i turn the sound up on yours. Kudos to the Ad man who came up with this delightful idea and the brilliant executive who approved the idea. Keep up the good work and Carpe Diem.


Was a very loyal customer August 22, 2014 at 4:04 pm

In 2010, I bought my very first car from the Daytona Beach, Florida Hyundai dealership. I loved it. Customer service was amazing. The 2010 Hyundai Elantra was an amazing car and at a very reasonable price for a 19 year old college student. When I began to have issues in 2013, I decided to continue my business with Hyundai and go for the upgraded 2013 Sonata. I chose to lease this vehicle because of my past warranty issues with my Elantra. The salesperson explained to me when I signed my paperwork that they services department was there to work with me if any issues should arise. In the past year of driving my Sonata, I have never once had an issue with the vehicle itself. Until recently. I live in Florida and of course it rains quite often. On Wednesday, August 20, 2014, it rained as it always does. However, this time I noticed the roof to my Sonata was soaked with water. It was coming in through the sunglasses holder, by the sunroof, near the back windshield. I was driving and getting wet and none of my windows or sunroof was opened. So, in the past two days I’ve taken off of work because the Deland dealership said they could take care of it and provide me with a loaner. However, after driving the 45 minutes there, that didn’t happen. Instead, they said it’d be a few hours to see if they could duplicate the issue and they would have to be able to duplicate. So I tried Daytona Hyundai. And Sanford Hyundai. And all of them have stated they could not fix it until they recreated the issue and would not be able to provide a loaner car until this happened. After having to take time away from school and away from work, all that’s happened is that I’ve been run around in circles to receive no help.
In conclusion, due to the Hyundai dealerships nearby and their lack of assistance or communication as to whether or not they could help before having me make the drive to such dealerships, I will no longer continue doing my business with the company once my lease is up.


kunal July 31, 2014 at 10:45 am

I have a Elantra 2012. from day 1 the car veers towards the left. this is a chassis problem. For one year I have been following up with your people but they are of no use
they blame it on alignment. They have done all things except rectify the problem


Sue-Ann Hansler July 11, 2014 at 12:44 am

To Whom It May Concern,
I, and my husband have owned Hyundai Sonatas since 2002, and have loved the cars. In fact, I recommend them to everyone, when asked about how well the car performs, etc.
However, after learning that you have formed an alliance with the LaRaza Group, which I consider to be an Un American group, with socialist-communist leanings, I must now evaluate my decision to continue to buy and drive the Hyundai brand. As I am an individual and not a corporation or other public entity, I am well aware that my objection to this embrace of such an anti-American group, will not be of your concern,but rest assured that when I am in the market for another new car, I will probably not be purchasing yours. I will most likely, give more thought to buying a vehicle that is more inclined to be a pro-American entity.
Thank you for your kind attention in this matter. It is greatly appreciated.

Kind Regards,
Sue-Ann Hansler


lisa June 21, 2014 at 12:04 am

Re: New Awful TV Commercial

Shame on you!!!! For placing a young female child in a fast and racy
car commercial and for encouraging young or any driver to drive
recklessly!!! You are just encouraging these problems for fast
reckless driving!!!

How do you sleep at night?!!



Luis Delvalle June 17, 2014 at 8:52 am

Airbag/OCS settlement

Afer trying 3 times to fix my 2007 Hyundai Sonata and sending an arbitrator Hyudai failed my car according to OCS settlement agreement.Offered to repurchase my car and payoff loan but I would have to pay out of pocket $1300 dollars which I do not have and leaves me without an Auto.
This car I bought in good faith I have paid on time for the past 2 plus years and it’s not my fault that it’s a lemon, I understand you will pay it off but then you will resell and get your money back and at this point I don’t have the money to buy another car as were paying daughter’s college. It’s a win situation for Hyundai regard less.It’s my families lives that are at stake here every time we are driving the Sonata. I definitely will never again purchase from Hyundai as I expected them to really appreciate their customers Very dissapointed with Hyundai USA . My case # is 4567680.
Luis Delvalle


kewemars May 17, 2014 at 1:31 pm

Hi. I am iranian. i am very interested to hyundai products but dont enough money. and acces to hyundai elantra be a wish. i actuly very like hyundai elantra. mobile: 09131463996


Moustafa Abd El Karem May 8, 2014 at 9:20 pm

Dear respected managers,
CEO:Mr. Mong-Koo Chung
CFO:Mr. Jung-Dae Lee
COO:Mr. Gap Han Yoon
it’s a really Shame on this big company because you bring non professional staff working to subvert the people’s money and destroying cars,
when you go with your new hyundai car 2014 to repair some of the defects appear and some irritating noises come when you drive it and then workers destroy your car,
what you should gonna do, i think you have to go direct to the police station to prove the case because i didn’t find any real solution to finish this problem,
i cannot find the words to describe what i feel , when i find my new car roof appeard triggered by screws, because of a failed worker i feel that he working for the first time, i’m looking for a good solution and i want my new car and i will not accept repair the roof and i will send all damage photos and vedios to you and every where and every body and all over the world and all web sites and all Egyptian companys if i will not find a real compensation to finish my terrible psychological pain,


ISRAFIL BAYRAMOV May 7, 2014 at 3:15 am

Dear All,
Good Day.
I’m from Azerbaijan & I have Santa Fe full salon.
I have got problem with electrical system about three times. Ones in your Baku office I asked to repair your service try to refuse but I talk to Turkish man who are service manager & he give order to repair. I am Ship Master and working out of my country. That’s why I cannot change motor oil each 5000 Km. At the moment 76 Km I have used. On yesterday I have asked regarding to electrical problem with my car for key & remote control. My car doors are not closed & radio cannot switch off. I can close door manual only. Your service Baku office talked that you didn’t change three times motor oil and your car out of guaranty. I asked them that, this problem has with electrical system. I told if I have get any problem with engine, I never asked guaranty I will pay cash because of I did not change motor oil in time. But this problem with electrical & this is is not belong to motor oil. FYI. I have pay 165 AZN. for oil, electrical system & separate filter. I would like to known your comments.


Best Regards,
Capt. Israfil Bayramov

+994 50 387 XX XX


Kim Homan April 22, 2014 at 11:14 am

Up until this past week, I have been a proud Hyundai owner. In fact, the majority of my family are proud Hyundai Owners. I own a Hyundai, my daughter is on her second Hyundai, my mom own a Hyundai, my brother is on his second Hyundai, my niece owns a Hyundai, and my nephew just bought a Hyundai. thats makes 6 currently owned in our family at present. We all found comfort in the fact that you believe in your product so much much, that you offer a warranty better than than other car makers. OR AT LEAST THAT IS WHAT YOU SAY. The turbo in my Genisis coupe has become faulty, in which I was told would be covered under warratny, but now that I have it in the shop at RIVERSIDE METRO HYUNDAI, my warrantyis being declined by gentleman undere the names of David Ruiz, Jim Sams (Servie Manager) Sterling Wilson (the guy who decides what is and is not covered under warratny, or so I have been told) and the Dealership principal, Richard Michaelson, who as yet to return a phone call or respond to my email. The only assistance I have been provided was a request by them for 2234.00 to fix the part that IS COVERED UNDER THE WARRANTY. I am olnly asking that YOU….HYUNDAI AS A COMPANY…. HONOR YOUR PROMISE TO COVER as stated upon buying a car from you so my entire family can go backto being proud Hyundai owners. To Top it off, I paid extra to extend my warranty upon original sale of the car… That is not being honored either. Please assist in this matter.
Kim Homan AND Ellen McDonald…. Original owners of this car.


SUNIL SHARMA April 16, 2014 at 6:33 am

Dear Sir,/ mam

My self Mr.Sunil Sharma from Bhopal. I have a matter as follows:-
On 28th feb 2014, I have bought new car Hyundai Verna sx4(D) from Showroom C.I.HYUNDAI B-1 B.D.A COLONY KOH-E-FIZA Bhopal.
Before the delivery of car the deal was like –
1. The dealer has offered me car on Rs. 10,95,000, but I have negotiated with dealer and the deal held final on the amount of 10,80,000 Rs.
2. I had old car at that time that I had already sold out.
3. The dealer offered me to settle that car (old car) by himself and adjust the deal of new car (Verna sx4) with amount of 10,80,000 Rs and for this settlement he asked me to pay the amount of 5000 Rs which was extra amount from the 10,80,000 Rs.
4. On the offer of dealer I paid the extra amount of 5000 Rs for which I had not received any receipt of that amount.
5. Later I received the new car Verna from that showroom.
6. Now the dealer is asking me for paying the amount of 25,000 Rs and he is denying from the receipt of 5000 Rs paid by me to him at the time of deal and also not providing me the papers of car (Verna).
7. For this case I have a telephonic recording of conversation held between me and the dealer executive at that time. In which he agreed to receiving of amount of 5000 paid by me.
8. But at present dealer and Hyundai company peoples are not response me and also lot of misbehave with me and not give me car invoice copy ,RC,CAR NOM and not give me free car services
9. Kindly help me closed this matter ether returned my car (verna sx4)
The details of the car are as follows:-
Showroom address-
Buyer’s name:- Mr. Sunil Sharma H.NO.88 HOUSING BOARD COLONY BHOPAL
Date of delivery:- 27th feb 2014
sales executive name – nishant (cell nom 07869961334)
car V.I.N NO-…MALCU41ULEMI55216
sunil sharma housing board colny
nariyalkheda bhopal 462001
cell nom-08109714888


Zayra McCarty March 24, 2014 at 1:58 pm

To whom it may concern,

I’m forwarding the message that I’m sending out to different media outlets since Hyundai doesn’t seem to be able to get it together and handle their business privately, let’s handle it publicly.

My name is Zayra McCarty and I’m writing this email as my way to reach out to the media in hopes of getting help or assistance to finally get some answers from Hyundai Dealership in Roseville CA or their corporate office.

Hyundai Dealership in Roseville provided an unlawful, deceptive and unfair business practice by charging me for out of pocket expenses as I was told by the Service Manager Damon Kent stating that my vehicle was out of warranty when in fact this was an untrue statement on his behalf. I bought a brand new Hyundai Sonata 2012 model on July 31st 2011. The 1st time I took my vehicle in for repairs (07/17/13) the car was less than 2yrs old. A week after I had dropped my car at the dealership my husband a Military Veteran suffered a motorcycle accident and was in the ICU for a couple of days, during that time I received a call from the service manager telling me that because my vehicle was out of warranty I had to pay 1000,- out of pocket to replace the engine and because I was dealing with my husband’s injury’s and believed that what the service manager was telling was true I said Ok, go ahead and fix the vehicle. It wasn’t until a month later when the repairs where done that I was able to get to the glove compartment and read the purchasing contract stating that my vehicle had and still has a 10 year warranty and Platinum coverage. Since then the vehicle has repeatedly required services for the same problem and other new accrued ones. I was told I would get paid back for the money I paid for the repairs and towing fees and I have not receive anything. As a result of this claim I was also informed that the Service Manager was fired due to my case. I got a Lemon Law attorney that has been trying to deal with the Hyundai representative from the corporate offices and the representative said that the only thing that he could see that was done on my car was oil changes. I have all the repair orders and had previously faxed them to my lawyer and it explains in details what was done with dates and reason. Below is a brief summary of all the times that I have taken the car in for repairs.

07/17/13-08/22/13 New Engine, New Battery, Oil Change
09/12/13-09/13/13 Shifting gears kept getting stuck in “Neutral” they had to fix that
09/23/13 same day Radio/CD/Phone shut off, they had to reset it.
09/27/13-09/28/13 Engine light came back on, they fixed that
10/09/13 Rattle noise, took it in and I was told by Damon Kent there was nothing wrong with the car
11/05/13-11/29/13 Car broke down on the freeway, took it in and once again a New Engine was placed to replaced the previous New Engine although when I took it in on 10/09/13 Damon Kent said there was nothing wrong with the car.

This has been a very frustrating time as I feel that they took advantage of my vulnerability during some hard times that they knew I was going thru and its now March 20th 2014 and I still am driving that vehicle and have not receive a penny from Hyundai. The reason for me finally reaching out to the news is because I have waited long enough and the car keeps costing me money but I have been now taking it in to Firestone and avoiding the Hyundai Dealership as every time I show up there I get that smerk of “Oh she’s back”. I’m hoping that reaching out to the media will make them realize that it’s time to do something about this and respond to all their neglect. I have two small children a 3 year old and an 8 year old and they know that, but yet they still let me drive this unsafe vehicle, just unbelievable.


Zayra McCarty & John M McCarty
Cell (916) 873-XXXXX


Chasima June 24, 2014 at 8:15 pm

I feel really bad that you had to go through all of this.
I feel that I am getting the run around just like you did.

I also have a similar problem.

2012 Hyundai Sonata Hybrid








Veronica July 28, 2014 at 6:42 pm

I unfortunately just encountered the same problem with my 2014 Veloster. I was getting a flashing D and on the navigation system it said STOP THE CAR WHEN SAFE MODE ENABLED.. every time I pushed on the gas because I was stuck right in the middle of Los Angeles traffic. The worst part was that it switched gears on me and put me in Reverse with my foot on the brakes. I hit the car behind me and I could hear the transmission it was very loud as if it wanted to come out of the car. I called the service department and a guy said “YOUR NOT THE FIRST ONE THAT IT’S HAPPENED TO AND THERE IS NOTHING WE CAN DO ABOUT IT” that is so frustrating this car is 3 months old. Now I have a car that I will not drive for fear of killing myself or someone if it switches on me again.


Paul Powell February 25, 2014 at 9:53 am

My wife and I own a 2009 Hyundai Genesis that we purchased new at Malloy Hyundai in Woodbridge, VA. I have a few questions/complaints that will follow: (1) Does the company sell after market products? Reason is I have to change my fog lights every six months and the history shows it. Today I changed the passenger side and like clock work, The drivers side will go out within a couple of weeks, (2) Is the company for replacing the housing that holds the light? I was taken into the shop and shown the housing was broken and my question was Who broke it? I never changed the bulb and Malloy Hyundai has performed all maintenance on the vehicle since it was purchased, (3) Since Hyundai is such a large company, one would be believe the staff and all departments will be a bit more professional (ie uniform standards, location cleanliness etc) but that is not the case with Malloy Hyundai of Woodbridge, VA and (4)!This location provided the worst service I have ever encountered. A good example of this is, I tried to get my oil changed Friday (2/21/2014) and was given a time of 11am but was told the car may/may not be ready by 5 pm. Serious why an 11am appointment then.Bad business practice and something serious need to corrected.


Tony Elten Soetmelk February 23, 2014 at 9:55 am

Hi hope you are well my name is Tony Elten Soetmelk i worked for a company called Desmond Holdings in South Africa, but however now i am working on my own the name of my company is Jayphase PTY Ltd.

We had a meeting and my partner met with the vise president in South Africa at the OT Tambo international airport, they were talking about some oppertunitys in Africa.

I now have a oppertunity in Africa and it can be your companys way in africa, we are about to get some offtake agreements for the supply of electricity in some Afrcan countrys and i think the container that you have that runs on disel would be the idael way to get strated.

Would you be so kind as to let the CEO or the vise president give me a call or reply to my mail.


Tony Elten Soetmelk


GUILLERMO MALDONADO R December 4, 2013 at 8:01 pm

Dear Sirs HyundaiUSA. On the advice of BH Lim, I address to you, to know if you have in storage, the car computer ECU 3911002771 for car, Hyundai Atos 1999, with displacement 1000 c.c, that was illegally stolen from my car. I wonder if you have it. I need to Know the cost price. And the possibility of being sent to Miami for DHL. Also, I want to know if two (2) units with full packaging, weigh less than or equal to four (4) kilos. Thanks in advance for your information. GUILLERMO MALDONADO RIVADENEIRA
(Bill Mack)


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