HughesNet Corporate Office - Corporate Office HQ

HughesNet Corporate Office

How would you rate your experience with HughesNet ?

[Total: 106    Average: 1.6/5]

HughesNet Corporate Office Address

Hughes Communication, Inc.
11717 Exploration Lane
Germantown, Maryland 20876

Contact HughesNet

Phone Number: (301) 428-5500
Fax Number: (301) 428-1868
Website: http://www.hughesnet.com/
Email: Email HughesNet

HughesNet Facts

Founder: Numerous unnamed investors
Date Founded: 1971
Founding Location: Rockville, Maryland
Number of Employees: 2204

HughesNet Executives

CEO: Pradman P. Kaul
CFO: Grant A. Barber
COO: Jack A. Shaw

HughesNet History

hughes 1

 

HughesNet was originally founded in 1971 as Digital Communication Corporation.  The company was eventually sold to Hughes Aircraft Corporation in 1987. Echostar purchased the company in 2004 for $2 billion in stock and debt assumption.

Today, HughesNet provides broadband satellite communication services across the U.S. and Europe. HughesNet services are sold directly throughout Europe, India, the U.S., and Brazil. The company has more than 2,200 employees and annual revenue in 2013 of $1.32 billion.

hughes 2

HughesNet also provides managed network and digital media solutions for government markets and commercial establishments. The company serves residential, incumbent local exchanges, and large enterprises with high-speed Internet access, IP VPN, and streaming, point-of-sale credit transactions.

hughes 3  The latest generation of satellite Internet service from Hughes Network Systems is called Generation 5 or Gen5 for short. At its launch on March 16, 2017, HughesNet Gen5 became the first satellite Internet service to offer FCC-defined broadband speeds from coast-to-coast. Gen5 delivers download speeds of 25 Mbit/s and upload speeds of 3 Mbit/s as well as higher data limits and an integrated modem with built-in Wi-Fi.

hughes 4 In 2015 & 2016, the Federal Communications Commission’s annual report on consumer broadband services ranked HughesNet satellite Internet service first among all major Internet service providers for delivering on advertised performance promises for these two consecutive years.

The company operates as a subsidiary of EchoStar since 2011 and has headquarters in Germantown, Maryland.

Hughes_HQ

HughesNet FAQs

Question 1: What is the phone number for HughesNet?
Answer 1: The phone number for HughesNet is (301) 428-5500.

Question 2: Who is the CEO of HughesNet?
Answer 2: The CEO of HughesNet is Pradman P. Kaul.

Question 3: Who founded HughesNet?
Answer 3: HughesNet was founded by Numerous unnamed investors in 1971.

{ 83 comments… read them below or add one }

Brooke September 14, 2018 at 4:36 pm

The internet never worked the whole year and a half I had the service BUT my complaint lies with when I called customer service to see when my contract was up. I was told by Samuel Garcia that I was NOT under a contract, that I was month to month. Which made sense since my bill each month was different. I told him that I was going to cancel, that I would call back to do that. I then scheduled Frontier to come out and hook up my internet. I called HughesNet back a few days later to cancel and was informed that I was, in fact, under contract and to terminate it would cost me over $600. I fought for that but eventually failed when I was sent to a supervisor named Nancy who told me that I would get waived some fee and it would bring my early termination cost down to $405. I received my credit card statement today (9-14-18) and of course, there is a charge for $624 from HughesNet. And don’t forget I had to climb on top of the roof to get the radio arm down from the dish to send back to Maryland because they don’t have actual people to do their work. Thanks HughesNet for being completely worthless.

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Virginia Robinson September 7, 2018 at 7:21 am

I am sure this contact will be as useless as all the other contacts I have made.

I had a total of 12 hours o service during the month of August. I was informed yesterday that there is a notation on my account that I am not to be given any credit on my bill for having no service.

I was also told that no more credits will be given for the time down due to the failure of your satellite in August and September that you did not notify anyone about…except via facebook and not all of us have cell phones to be able to access fb when the internet is down. And of course, for me, when the internet goes down, so goes my telephone. I was told it was actually down for 11 days instead of the 2 days you are admitting to on facebook.

I was also told yesterday that there was no record of the two previous calls I had made yesterday regarding down time. I am contacting with every down time…once it comes back up and I have a phone. Not that it does any good. I am also sending emails to what seems to be the equivalent of a dead letter drop it was the post office as no one has responded to the emails.

I will be checking on the legality of you charging me and refusing credit on the bill when I had no service for a month. I had absolutely nothing – internet or phone for 6 solid days. As long as I reset the internet every few hours up until then, I could call y’all and tell you I had no internet to be told your “test” showed my internet was working. Working maybe…just could not use it as most of the time – at 1.2 speed – no sites will open. And that was when I still had over 90% of my time remaining!!!! Then, of course there was the 6 days of nothing. And all the drops of service for hours on in.

Then, to be told I was not going to be given any credit because I had not reported any outages!!!! Then I was told I was not going to get any credit because I was given some credit the previous month,. Well, I had 375 times of no service the previous month!!!!

I just thought that was bad!!! Until I went a month of only being able to use my computer and phone for a total of 12 hours. AND I AM EXPECTED TO PAY THE BILL!!!!!!

Then yesterday, on my third call, I was told there was no record of the other calls yesterday and only a record of 6 of the about 20 calls – 7 hours of wasted time – the day before trying to get an adjustment on my bill.

I, like others, wonder how you stay in business. I think I have it figured out. You get us signed up because you are the only company who provides service in an area. (Otherwise, no one would sign up.). Then, you break the contract by not providing service. When people get fed up with no service, service so slow you cannot even get on line, and the rude, crude, and socially unacceptable treatment from so called tech support people who cannot speak English, and cancel the contract, you then charge them the remainder of their contract and up to a $1000 penalty for early cancelation. Not to mention expecting me, at age 66, to go up on my roof and take down the dish and ship all the equipment back to you at my expense or you will charge me an additional $600. All of which is illegal since YOU broke the contract by not providing the service. But you have debit card numbers on everyone and you take the money anyway. Besides, 99% of your customers do not know that your actions are illegal. And when you get a customer who knows their legal rights, you simply refuse to communicate with them. Meanwhile, you are taking money from folks who cancelled their accounts due to lack of service. Then you go after more “new” customers and repeat the process.

YES I WANT TO BE CONTACTED REGARDING THIS ISSUE.

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Marcia H September 4, 2018 at 10:27 am

BTW there is no state property tax where I live.

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Marcia H September 4, 2018 at 10:25 am

Called customer service re: the slowness of my service – no cogent explanation. Also spoke to billing re: charges on my account for “state, city and county property taxes.” I was told, and I quote “your government mandated these charges.” I requested documentation of that mandate – of course, the representative was unable to provide. I asked if it was a state or federal mandate as I have NEVER had property taxes as part of an internet bill. I have called my state’s attorney general office to get clarification. Will post the information I receive.

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Terry Ayers July 22, 2018 at 5:29 pm

Please send me the name and address of the person responsible for accepting legal service on behalf of the Hughes.net corporation.

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Jeni August 14, 2018 at 12:00 pm

worst customer service I have EVER seen!!!! How you have remained in business is beyond me!!! Our internet has been down for weeks…we have had 3 appointments scheduled and all have been NO SHOWS!! Yes we even took time off of work to be home. You cant get any help when you call and no one knows what they are doing. I will truly go out of my way to be make sure NO one I know signs up for HughesNet. We are counting down the days when we can switch over to another provider.

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Raenell Davis July 21, 2018 at 3:59 pm

Sorry I did not click the box below on the email I just sent. I do want a response

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Raenell Davis July 21, 2018 at 3:58 pm

I am having problems receiving emails. I had this problem earlier and tier 3 support was able to fix. bftsmuseum.org and rudy1966bn@ gmail.com has tried to send emails but receive the message: “554.5.7.1 (P4) message blocked due to spam content in the message”. This email was sent to 15 people and my message is the only one returned to the sender. I have tried 3 times today to use the chat line … Claire Fritz , Athena Smith never responded to my problem…no one answered the 3rd message. I was told earlier this year the problem with was the server handling the bftsmuseum.org emails. The server has been changed and now these emails are handled thru gmail. I am having problems again. Is is possible to talk to an “English” speaking American that can help with this problem? I have been a customer since 2009 because Hughes net is the only service I can get. Your customer service stinks!!

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D. Castillo July 11, 2018 at 10:15 am

Guess my complain will take more space than the allowed one.
Like many of you, Dish partnered my Internet with HG net = HUGHE HORROR!!! I was given a fixed amount for Internet service… not so… the bill was more (never mentioned to me rental fee). The streaming was worse than a snail going uphill..called to find out and surprise! was told had capped my service for the month,I It was only on the third week) OPTIONS: by tokends or upgrade….. or service would be restored (as in back to better streaming) after payment…. never happened.. Paid the bill… got another provider, (fiber optic) now HGNet expects me to pay the Early Termination Fee in the amount of $400.00 told them over the phone ” not happening” and “send a technician to pick up the remaing garbage sitting on my roof, not going to pay for that either”. They are crooked and corrupted bunch, just look at the name of the CEO….. CORRUPTION is their main staple.
Here is a copy of my original/initial complaint:
After my original IP move out of the area, I was told that Hughes was very good, switched my TV subscription , got DISH that works jointly with HN – paid all th fees as requested, in advance, got the antenna, I chatted online with the HN rep and asked if the price was indeed the one told by DISH, asked if I would not get surprised, was told “not you won’t”, after the third week, my internet started working at snail pace, called and asked the reason – was told “you have reached your limit for this month,k it will be reset after payment received”….. paid online, still NADA….. it showed on the screen “internet service degraded as of…. May 2018” – the most horrendous Memorial Weekend….HN advises you to upgrade the data, you pay more, and pay rental fee for the antenna which I wasn’t told about that either…. so instead of the so called basic amount, you pay more if you upgrade or buy “tokens” — got myself a new IP provider, fiber optic, sent 3 emails to HN, to send someone to pick up theit equipment, not going to pay extra for that. BE CAREFUL OF HN…. CORPORATE GREED IS THEIR HIDDEN AGENDA.

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D. Castillo July 11, 2018 at 10:02 am

Guess my complain will take more space than the allowed one.
Like many of you, Dish partnered my Internet with HG net = HUGHE HORROR!!! I was given a fixed amount for Internet service… not so… the bill was more (never mentioned to me rental fee). The streaming was worse than a snail going uphill..called to find out and surprise! was told had capped my service for the month, OPTIONS: by tokends or upgrade….. or service would be restored (as in back to better streaming) after payment…. never happened.. Paid the bill… got another provider, (fiber optic) now HGNet expects me to pay the Early Termination Fee in the amount of $400.00 told them over the phone ” not happening” and “send a technician to pick up the remaing garbage sitting on my roof, not going to pay for that either”. They are crooked and corrupted bunch, just look at the name of the CEO….. in the country of origin, CORRUPTION is their main staple.

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Alice Aberegg July 8, 2018 at 8:48 am

Reading the comments below I felt a though I had written them myself. I signed up with Dish and for some reason beyond understanding, one of the best DVR services in the industry opted to bundle with the WORST internet service. The price is outrageous, the service is beyond lousy, I opted to pay by automatic withdrawal and they pulled money from my account any time they wanted, being forced to rent a router from them when I could have bought one and had a “break even” in 4 months, I was never able to access a bill-just had to pay blindly every month.
Then once I cancelled their service and paid a ridiculous early termination fee, I was asked to take a survey which I did because I wanted an opportunity to tell them just how bad they are; turns out the survey was every bit a bad a everything else related to HughesNet! They only gave me the opportunity to tell them one thing, not the multitude of issues. Bottom line, I wanted to tell them that people buy value and there is NO value in HughesNet.

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Belinda August 17, 2018 at 12:58 pm

I AGREE, THIS IS HAPPENING TO EVERYONE! ALSO, WHEN YOU CALL CUSTOMER SERVICE JUST KNOW THAT THEY CANNOT GIVE YOU DATA THAT YOU HAVE PAID FOR, THEY CAN’T, SO THEY WILL TALK YOU INTO ANYTHING OTHER THAN DOING THE RIGHT THING, LEGAL THING IN MY BOOK, TO GIVE YOU WHAT THEY PROMISE AND WHAT WE PAY FOR. CUSTOMER SERVICE IS A JOKE PEOPLE, IT SHOULD BE ILLEGAL, THEY ARE USELESS AND A WAIST OF TIME.. WE SHOULD ALL START A LAW SUIT!!

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Edna Neucere July 3, 2018 at 6:14 pm

worst service we ever had. we have phone service through them which has not worked in over a month. they will not fix it nor send a technician to fix it .if you want reliable use someo
ne else.

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Ashley Sylvia June 6, 2018 at 11:46 am

Where to begin? I signed up with HughesNet back in November and have paid on time every month for a service that has NEVER worked. Every month I keep notes of who I spoke to, time, date, what was said etc. since I know the next month I will have to update the next rep of what the last one said. ALWAYS do this since they like to flip flop on what they said. They all confirm that they see in the notes that I complain EVERY month that my internet does not work. I call multiple times a month and they all run multiple tests and EVERY SINGLE TIME, we get the same outcome…It doesn’t work. I have wasted hours on end over the phone and even for technicians to never show. Oh was my blood boiling and they said we don’t know how it slipped through the cracks when we had a tier 4 supervisor confirm the time and date someone would be out. Eventually a technician came out and it still doesn’t work. I continue to complain and get no response. It’s unfair that they claim to be the fastest internet speed in America haha a bunch of bull! I have held my end of an agreement (that I never signed) and yet HughNet cannot hold their end by providing a service that they are falsely advertising for! I could go on and on about how horrible the service and people working for this company are but I can see that nothing will be done. I have filed a complaint with the FTC, HughesNet, and now seeking legal representation. Lastly, be careful when you sign the technicians “work order” to show they completed the work. I did some research and found out that’s their way of saying you signed a contract. Talk about frauds!!!! This will not be the last of me!

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Belinda August 17, 2018 at 1:09 pm

I AGREE WITH YOU 100 PERCENT! HONESTLY, I FEEL WE SHOULD ALL FIND A CORPORATE ATTORNEY AND SUE THEM TOGETHER, THEY ARE GREEDY CORP DISHONEST, LYING, USERS. RIPPING OFF AMERICAN CITIZENS FOR A PROFIT, WHERE A LOT OF US HAVE TO WORK AN ENTIRE DAY TO PAY SOME RICH GREEDY SELF LOATHING UNHUMAN IDIOT! I’M SO DONE WITH CORPORATE GREED, THEY CARE MORE ABOUT THE ALMIGHTY DOLLAR THAN THE PEOPLE’S WELFARE THAT MAKE THEM BEYOND RICH! THERE SHOULD BE A LAW, WELL, FBI TIME I THINK!

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Shealynn Bush May 23, 2018 at 1:05 am

I have only had Hughesnet service for 3 weeks and I don’t want it anymore and I would Never recommend this service to anyone. I feel like you are a company of Criminals. The whole time I had service it wasn’t working correctly and someone was scheduled to come out, finally they did but the next day I was charged $72 for the month and now 2 days later after I’ve played the $72 my data is at 13% left for the month. I don’t understand how you can do this to people? I am a single mother of 4 children and I can’t afford to Cancel the service. But we can’t even use it. I feel like I was scammed and by really nice people who don’t even know what they are talking about. I wasn’t told it was a satellite but also I was told they were the main provider for my area. Which also is not true. Me and my children are hurting from our family separating and now we’ve spent some of the money that we have until I get a job on a dishonest business that doesn’t provide a worthy service. This is a terrible thing to do to people. I need a real person with real understanding of what can be done about this to respond to me. I don’t know if I need a lawyer or to just start an awareness petition against Hughesnet. Or just start with social media because people don’t deserve to walk into a trap like I did. I am a nice ,honest, caring person . And I don’t like to cause problems for anyone. But, I feel very troubled about this and don’t want anyone else to go through anything like this. Please be human and help me to figure this out. I’m so sorry to complain but, this just isn’t right.

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Belinda August 17, 2018 at 1:20 pm

Shealynn, i agree with you, its our sick society of Corporate GREED! Like i have said in previous text here i feel we all need to GET together, find a corporate ATTORNEY to Stop the abuse and thievery from these LIARS! I’M SO DONE, I AGREE WITH STARTING ON SOCIAL MEDIA, BBB, AND HONESTLY A DEFINITE INVESTIGATION FROM THE FIB! PLEASE LET ME KNOW IF ANYTHING YOU HAVE DONE HAS HELPED, I WOULD BE HONERED TO GET SOMETHING GOING TO INVESTIGATE THEM.
THANKS,
BELINDA

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Scott Hunt May 17, 2018 at 9:17 am

Ive had to reset my account password thru your customer service 3 days in a row. There is a strange email address on my account that I have no idea who it is, I cant get this email address out of my account. I am the only person who uses this account, I spoke to customer service, they cant even see the email address. I went to tech service who said they’ll look into it. If that email address is not removed from my account by close of business today 17 May 2018, you’ll be speaking to a lawyer about this tomorrow. If you want screen shots I have them and Ill be happy to send them to you.

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Linda H May 8, 2018 at 5:24 pm

I agree — terrible service — it is limited internet — and now that we moved, was told they would mail a box to put the equipment in, they mailed it to old address, so they took funds out of our bank account. They sent another box, now telling us we have to take off equipment off the roof — never was told to us before. I was told to file a complaint and also told doubt if it would help.

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Krisha N April 7, 2018 at 11:52 pm

They are the most horrible customer service company I’ve ever come into contact with. It took me 5 people and 2 1/2 hours and explaining to them that the salesman did not provide the information accurately and that he lied to us when we signed up. This service does NOT work at our new home. Finally when I got up the ladder to (what he claimed to be) an account management supervisor (Joe Garcia from the Philippines) argued with me that the salesman didn’t have to tell me accurate information because the contract that they emailed me (after I had signed up) put the accurate information in writing. After these 2 1/2 hours I asked for the corporate number and to speak with his manager. He told me I can pick one of those options. I demanded both, and he told me that if he puts a note to have his supervisor call me that it would be a minimum of 24 hours but they couldn’t tell me a maximum because they “do not have one). He ALSO told me that they are not allowed to provide me with any type of employee number. HORRIBLE**** I wish I had read reviews before signing up.

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Dean &Kathleen Hart April 2, 2018 at 2:07 pm

Hughesnet has provided the worst customer service we have ever experienced. We made a very expensive decision to sign up for the service in two properties and refer family members. The management of the company is not customer service oriented.

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Luann Letienne February 28, 2018 at 10:43 am

I have been a hughes net customer for about 10 months, a storm caused their dish on my roof to tip over and fall off my roof causing several hundred dollars in damage to my roof. I called hughes net, explained what happened. They told me it was gonna cost me $125 for them to come out and replace the dish. I told them that if I had to pay them to fix their dish then I didn’t want their services any longer. They then told me that I still had 14 months to go on my contract and with or with out their services they were going to continue charging me. There was damage to dish network dish as well, dish came out the next day, fixed it, and charged me nothing. Hughes net is a greedy, low down company that screws their customers any way they can. When my contract is up, I will be canceling my account with them. I will tell anyone that askes to NOT get hughes net. My contractor is sending hughes net a bill for the repairs to my roof. He said he will take their low down, greedy a**es to court if necessary.

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Dale Boyle March 13, 2018 at 11:22 pm

Bought a house in Sidney, Iowa there was a hugesnet satallite in my back yard on the ground on top of a brush pile called hughesnet twice to have them come get there satallite they told me both places just to throw away. You would think company would want there stuff but hell with it i will trash it

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Terry Garnes February 23, 2018 at 4:35 am

On Dec 11, 2017 I called to close my account with hughesNet. As a standard practice, I was able to use their internet service until the end of my billing cycle which was several days later. They explained how to return the transmitter and power supply, and that a return box would arrive soon. Within several days the return box arrived, I packed up the transmitter and power supply and dropped it off at UPS. UPS proof of delivery shows it being delivered Dec 27, 2017 at 6:40PM. Fast forward to FEBRUARY 16, 2018 and I see that HughesNet charged my account for $219.50. I called immediately and spoke to Ms. Lopez who informed me the equipment was never returned. I explained I have UPS proof of delivery and I could show her. She just said to call back in 24 hours, there was nothing she could do and she could not explain anything else. I asked Ms. Lopez for an email confirmation of our phone call, and she said she would not do that. I called the next day and spoke to Frank, a supervisor, who said they see where the transmitter and power supply were delivered by UPS and I’d have to call back in 10 days to ASK for a refund. I asked why do I have to call back when you see where the items were returned, and I’m asking for a refund now. Frank just said to call back, there was nothing they could do, and that he was the highest person in the company we could speak with.
But here is the point. I was never called, emailed, or warned. My account was closed according to their policy. The box and label I used were supplied by HughesNetand and proof of delivery was verified by HughesNet. This is an Unfair Business Practice that happens a lot more than it should. I’ve seen many posts of the HughesNet FB page where this type of bad business has happened. This needs to stop. I warn anyone to not do business with HughesNet. If you’re already locked into an account, I’d suggest making sure they have NO access to a credit card, debit card, or bank account. Pay by check or money order if possible. If not, DON’T get their service. Otherwise you could be another victim in a long line of customer for what I consider theft.
Shame on you HughesNet for stealing money from someone’s account. I did file a complaint with the FTC, Consumer Affairs, BBB, and soon the FCC. I’ve also called my State Representatives to help push this issue through the FCC and FTC.

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Tammie April 2, 2018 at 1:39 pm

I do wish I had read the negative FB before I got suckered. They make it sound all so good. I am in the process now of trying to find an attorney. My name was forged by the technician that installed the satellite dish. I just got service on Thursday March 29 2018, and my service hasn’t worked from the first day and still not working properly. No one at Hughesnet wants to talk. They also don’t know what they are talking about, and are very clueless. They are half trained, even the supervisors are illiterate. I have been going backward and forward with this place until I can’t take it anymore. I had demanded my first installment payment back and to withdraw the cancellation fee. They told me I need prove that the technician was liable for my service not working properly, and I do have that prove. I have to wonder how many others were taken by this tech person. It’s just ridiculous that innocent people get taken advantage of, all because of these thieves that’s trying to run a game on. Hughesnet needs to be shut down and for good. All the providers that are doing this should not be allowed to operate if they are getting bad reviews, especially as many as Hughesnet has gotten and still getting.

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Sandy February 22, 2018 at 7:25 pm

I had phone/internet installed in April 2017. When I made the order over the phone to have it installed I was told I could cancel phone service at any time but internet was 2 year commitment. Also was never told our wall phones would not work with the service. Figured this out later when our phones werent working. Called and was then told wall units wouldnt work with ter system. Had to buy new phones. Then had problem with them switching old phone number. Was told they couldnt, only to find out days later I wasnt getting incoming calls, but outgoing was ok. I called my cell and found the “temp” # wasnt working any longer but the old number was now. Annoying!! Well today I decided to call and cancel my service early and pay the early termination fee just to get rid of the service because its been so slow, lagged, and created dead time during calls. Well all was ok UNTIL I was told I had to pay early termination fees for phone and also internet. I in turn replied I should only have for internet NOT phone and told them what I was told when it was all first ordered. Only to be told thats not the case according to the account. After back and forth and being upset was given slightly less final bill amount. I in turn decided to meet half way on it just to be rid of Hughesnet for good. Then I ask about equipment returns, only to be told id have to climb on my roof or someone else I knew to remove the transmitter. I told them it would stay there because i cant climb up and i didnt have anyone else to either. Finally was told someone would be out to get it, but they were going to charge me for it, but then waived the fee. SERIOUSLY!! This company is HORRIBLE. If Id have known then what I know now Id NEVER have gotten their service. I will NEVER refer anyone to Hughesnet. I hope others dont have to go through what I have. CONSUMERS BEWARE!!

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Tammie April 2, 2018 at 1:47 pm

When I first have mine installed which was just internet, the service was horrible. I called and complained about my t.v. pausing for a very long time, and I was told it was because Montana was having a snow storm, and I told them I live in Indiana why would that affect me, and he gave me some crazy reason, and I said to him, ” so if it’s 80 degrees and sunny, and Montana has a rain storm, you mean to tell me that will affect my service, and he said yes. How crazy is that. I truly regret dealing with these folks.

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Charles Gunter February 21, 2018 at 8:34 pm

I had the Hugesnet installed on the 19th of January 2018. After less than 1 week I could tell it wasn’t running right. I contacted tech support and was told Yes it is running slow, but that another section would contact me within 3 days to verify problem. She then gave me a case number # 3 days later I was contacted by tech support and ask to run a speed test. She verified it was running slow and told me they would give me $30.00 per month off my bill for 6 months. I said OK like a fool. Waited approx. 2 weeks then ran speed test again. Speed less than 1MBPS. Tech Rep stated problem should be resolved in less than 2 months.

Billing has reached into my bank account on 3 occasions. One time for Approx. $2.00. One this occasion I called them on it and it was backed out. I later say this same amount as a billing again. then today I say a full month’s billing for service on my bank account. Neither the billing For monthly service or the $2.00 was authorized by me.

Straighten this out or I will be contacting my state and the federal consumer protection agency

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Tiffany Barriera February 19, 2018 at 6:44 pm

Horrible service. Horrible customer care. I had this service less than 3 months can’t do anything Netflix takes forever sling t.v. takes forever the internet says the signal is good but you cannot browse. I tried to call and complain no one cares. Today I emailed corporate and heard nothing back then 400 was charged to my c.c without approval. I called and have to wait 10 days to get remebursted and reactivate my account so a tech can give me the run around on how they can help which has been useless in the past! What do I do now! This is so upsetting such a disappointment I was lied to by this company and stolen from.

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Dr Clifton E. Johnson February 11, 2018 at 10:28 pm

I had Hughes net installed less than three weeks ago. I have been on the phone constantly with a total of 21 hours complaining. I asked if there was a grace period (before seven day are up as most companies comply with) but I was told there is no grace period for shutting it off and there would be a $400 disconnect fee. It is the worst internet provider and I am retired military having internet in 7 countries. The system is constantly buffering right now every 6 seconds it buffers and often more than not just drops the signal. My TV says it the signal bandwidth is not enough to stream even the TV shows much less a movie. It took 4 hours last night just to watch a 42 minute tv show on netflix. The help desk when calling is always overrun with phone calls and does not respond to the needs of the client. They have you run through ann hour of checks just to say”well I don’t know what else to do”. They need to have a law suit that will get their attention. The FCC obviously does not care as there have been over 3500 calls to date complaining about this company. My next step will be my attorney general and an corporate attorney to sue these people for false advertising.

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wendy February 8, 2018 at 2:02 pm

I am exctremely upset with your company I have ben lied to I have had property abuse with I have pictures off
and now I have a credit card that was touched for a payment that was not to be taken off that card I have to talk to someone pronto please about my issue I am very upset I am physically under tresss that causes my disability to flair plz get in touch with me I will attempt the phone number hopfull it is not a fake or run around

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Rebecca January 9, 2018 at 2:48 pm

Ok so to anyone that reads this please do the following:

Go to FCC.GOV
Click on consumer help center
Click on file a complaint
Click on telephone complaint
On the drop down click on internet.
This will get to them and they will get on it. It takes up to 30 days and the more they get the more they will do and since it’s daily that customers are commenting here I know they’ll help I just spoke to someone on the phone. Also the disconnect fees they want to charge has the FCC very interested.

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Sandy February 22, 2018 at 7:53 pm

Ty for this info. I have filed my complaint. Hughesnet is a HORRIBLE company.

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Wendy April 10, 2018 at 3:46 pm

Thank you for the information about filing a complaint, this is the worst internet company ever!!!!!

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Belinda August 17, 2018 at 1:51 pm

Rebecca, THANK YOU FOR THIS INFORMATION, I AM SO SICK OF THE LIES, THE STEALING MONEY FROM US, ETC. Honestly, I feel the FBI needs to step in and have this CEO arrested and show him on the show American greed! Also, we all need to pull together, hire an Attorney for a CLASS ACTION LAW SUIT AND DEMAND ALL OF OUR MONEY BACK IMMEDIATELY! KEEP ME POSTED!

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Anita Todd January 8, 2018 at 11:57 pm

WOW! I wish I would have read these horrible reviews before I signed up for service with this company from hell. I have been a customer only a few months but I want out and I want out now. I have had EXTREMELY SLOW INTERNET service since it was installed. When I call, they don’t see my problem but will “escalate” my complaint and someone will call me within 3 days. WITHIN THREE DAYS? That is totally unacceptable. I work from home and fast internet is absolutely imperative. Hughes just must not care about their customers (which is obvious b/c of how we get treated) because if they did they would do something for these unhappy customers on here. If you are thinking about becoming a client of HughesNet? DON’T! RUN FAR AWAY

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Rebecca Perez January 8, 2018 at 1:02 pm

Have been waiting for Gen 5 upgrade since Nov.6, 2017. Multiple calls to customer service have resulted in a multitude of excuses that make absolutely no sense. Attempted to contact the corporate office….no one answers the phone; the link to customer complaints goes no where. How do you register a complaint with Hughesnet???? Perhaps if I notify the FCC, BBB, and any other consumer advocacy group, some action will be taken. Unfortunately, satellite internet access is my only option, otherwise would have taken my business elsewhere.

So frustrating…

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Michelle Bowers February 8, 2018 at 12:28 am

I had our Gen 4 die and not work at all for weeks since November 1st 2017 December 26th after my Gen 5 was suppose to be here weeks ago finally an honest young man from the Texas support center told me the truth. Massive screw-up in the shipping and warehouse cause 1000s of units said they shipped but didn’t. Only talk to the Texas support. Keep calling back until you get them. BTW We got our gen 5 Dec 27th and it STILL DOES NOT WORK RIGHT!!! Tecs been here three times last time was today after lvl 4 tec from the 5day escalation team said this would fix it btw the 5 day turned into over a month before they called back. Once again nice young lady from Texas told me the truth that this is the worst she has ever seam about complaints and that the 5day is nowhere near the real response time due to so many complaints now.

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Raenell Davis January 6, 2018 at 8:32 am

I have been a customer of Hughes Net for 9 years because it is all I get get where I live. Most problems with time they can resolve. People sending me emails continue to get the following message:

host mx.hughes.net (xx.xxx.xx.xx)
SMTP error from remote mail server after end of data:
554 5.7.1 (P4) Message blocked due to spam content to the message.

This happens from sbcglobal, yahoo, etc. and my own hughes net email account when I try to send a message to the Tier 4 help desk. This started happening 3 months ago and only gets worse. I continue to call the Tier 4 help desk with my pin number but so far no one has been able to help. (pin number has been disable once in the last 2 weeks and I had to get a new number). I need help.

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Raenell Davis July 21, 2018 at 4:03 pm

I am complaining again…..same problem again. Can you please contact me and fix the PROBLEM???

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Rebecca January 5, 2018 at 2:13 pm

I am contacting the FCC because every month we get jipped on internet and charged for internet we don’t even use which is against the FCC regulations. I am tired of talking to people that don’t understand me and can’t answer my questions. My husband helped their tech set up the equipment at 10 at night until midnight and they don’t see anything wrong with it. I was supposed to have a tech come out this week but instead he calls me complaining about his work load and expects me to accommodate him and his schedule. I’m 3 days into my new month of service and have 46% of my data left and I have the biggest package 50gb!!!! I’m done I am going to report the fraud and theft that’s happening!!!

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Ann Hartley January 5, 2018 at 1:47 pm

Hughes is the worst company I have ever had to deal with. After 2 years of VERY POOR service. I disconnected my service with Hughes Net. I have also filed a complaint with the Better Business Bureau.

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Jeannie December 30, 2017 at 1:42 pm

Also,
In spirit of full disclosure.
We have already filed a formal complaint with the FCC.

Thanks,
✌️

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Jeannie December 30, 2017 at 1:33 pm

CEO: Pradman P. Kaul
CFO: Grant A. Barber
COO: Jack A. Shaw

Gentleman,
I would like to provide you with feedback on both your product and the support you provide to your customers.

In my line of work, feedback is a gift, so this is my gift to you.

I have been a customer of yours for nearly 5 years, and in that time our service has not been what one would consider optimal, nor consistent.

We have worked with your offshore team many time in an effort to correct the issues, but the fixes were rarely sustained more than a few weeks.

In October of this year, we experience intermittent signal again. At this point we were done and requested termination of service. The account management department convinced us to upgrade to Gen-5. This was promised to fix all of our problems. Against my better judgement, I gave it another chance.

I will say they did inform me if we wanted to cancel after we have to pay $120.

I agreed providing it actually fixed the problem. It seemed a reasonable risk.

It did not fix the problem.

After countless hours with off shore, a service man was dispatched. He determined that the radio transmitter was bad and subsequently replaced it.

All was well for two days. Then back on the phone with off shore again. This time my apparently “new” router is bad. According to the tech it was a rebuilt/refurbished router.

Your company would like to send us another one again… and so on, and so on. etc. I think you get the picture.

Here is my problem:
I have lost confidence in your company and have asked to cancel service.

Ok, so I have to pay the $120 and return the router, but now your company is asking me to remove the radio from the dish and return it. There are obvious liabilities for you here as you installed the dish on my roof.

When I explained this, I was told that I would be charged $100 to have it removed. I was never informed of this until today.

You can imagine my surprise, and this is where I lost my composure. I hope you have an opportunity to listen to my recorded response.

Here is the way I see it.

I would like to be credited for service since October. Roughly $120/ month for 3 months, or $360

I pay you $120 +100 removal of the radio, or $220

The difference is negligible. What do you say call it even.

If this is agreeable. Let me know. Apparently you off shore team informed me that I would need to take it up with you, so I am.

I Look forward to your response.

Thank you for you time and consideration,

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Lori Davis December 7, 2017 at 8:32 pm

We recently moved to a rural area 15 miles from a major city in Az, We don’t have the option of broadband, but do have other satellite companies in the area. HughesNet promised reliable service with their new upgraded programs Gen5. We ordered this for our home. Once we started using it, the speeds were slow, but with simple computer work, and not minding waiting 5 minutes for pages to download, it seemed fine. Then I tried to work with the system.
I use VOI on a VPN. Miserable failure. Nothing worked. The people I called, couldn’t hear what I was saying, and the speeds crawled to a dead halt!
We called multiple times, but were told everything looked good on their end. My download speeds were <99% on average of normal company download speeds.
A rep finally talked me into purchasing a business line. They promised the reliability would significantly improve and the speeds would not be interrupted. Okay, I was stupid. I agreed.
I did, very clearly identify both to the rep and the subsequent customer service reps, that I would not pay a cancellation fee for something that didn't work. I WAS ADAMENT.
You guessed it…It didn't work.
The speed never changed, and may have even gotten slower. Calls were impossible.
I called, I begged for them to fix it!!!
I couldn't do my job, without reliable internet.
They finally sent a technician out to see if they could diagnose the issue.
He didn't know what VOI or VPN was…
He checked out the system, and agreed we had very slow download (and upload) speeds. Said that was common in our area. Said I could try working late at night when less people were on the system… Kind of hard when you are calling people….
He finally looked up compatibilities, and found Hughes Net does not work with VPNs.
He said there is nothing that can be done.
I called to cancel the service.
I was told it would be a $300 cancellation fee, which I protested loudly about, but then was told because I had signed up for a business account, the cancellation fee SHOT UP TO $1300. I told them I would not pay for something that didn't work. There are lemon laws everywhere, and this has got to qualify.
They waited until I sent back the equipment, then charged my account $1222.
I have filed a complaint with the attorney generals office.

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Sandy June 4, 2018 at 9:50 pm

I lived in Arizona at the time of your comment. I had the same issues. I called Hughesnet daily, sometimes several times a day. Shortly before we left Arizona, we ran into one of the many technicians who had come to our home to “fix” our equipment and he told us what was really going on. The satellite for Arizona, the one in space, was broken. The engineers were working on it, but it didn’t look good. No one at Hughesnet would tell us the truth. I tried to get out of my contract, but they assured me they could fix the problem and gave me so much credit that I didn’t really lose anything. I moved to a part of Texas that is so remote, I thought Hughesnet was my only option. Since I was still under contract, I stayed with them. You can bet that once that contract is up, I will explore other options. The service is much better, but we sure go through our 50g quickly.

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Michael Garitty November 27, 2017 at 9:42 pm

I did not get to finish my comments. Fraud, lies, deception, scam, misrepresentation are not words associated with reputable companies. Hughesnet is not a reputatable company

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Michael Garitty November 27, 2017 at 9:39 pm

re: DSS34636070
Began Hughesnet service on March 1, 2017. We live in rural Northern California and our daughter was scheduled to be released from the hospital where she’d been fighting leukemia. We needed reliable fast internet service so she would have some entertainment while recuperating with us. We aw Hughesnet signs around our area promising fast reliable service and decided we’d sign up. From the start the service was hit and miss. NOT reliable. The late night hours were a little better but still streaming TV series was filled with “authorization failure” or “error message” and “this video can’t be played please try again later or try another title.” Called many times for tech support. Got extra data but no better service. Kept the service for a few months and upgraded in August with a Gen 5 modem which was supposed to improve the reception and connectivity. It didn’t. I tried a few more calls to tech support and got more data but no better service. In October I called support a few more times and spent hours on the phone doing tests and jumping through hoops with no improvement in service. Tests showing almost no connectivity. re: 106813334 (Jasmine was very helpful) 106814727. Finally on October 12th I believe I called again and was told that somebody from some other tech support group would get in touch with me sometime in the next week. At that I canceled Hughesnet for failing to provide the service I had contracted for. I had spent hundreds of $ on fees and upgrades
and many hours on the phone with tech support. It was very clear Hughesnet could not provide the service I had contracted for. After cancelling I requested the cancellation fee be waived since Hughesnet had failed to provide the service I was paying for. I received a “NO” in an email. It stated I owed $400 and was subsequently billed for that amount. On November 4, 2017 I consulted my service agreement and wrote to Hughesnet Corporate offices once again asking for waiver of the cancellation fee. I received a phone message on November 22, 2017 asking me to call the Hughesnet main number. I did so today at around 1 PM PST. I was told that I would be given a $100 discount on the cancellation fee and owe $300. At that time I asked for the arbitration procedure as described in the service agreement. The customer service rep didn’t know what I was talking about. I asked to be transferred to a supervisor and she told me the same thing that I was being given a $100 credit but knew nothing about the arbitration process. At that time I asked to be connected to someone who could tell me how to begin the arbitration process. She told me to hold and I would be transferred to someone who could help me. I’m still waiting to be transferred after three hours. I left my phone connected to Hughesnet. Not only did she LIE to me about transferring me but she apparently HUNG UP on me. I will be contacting the California and Maryland Attorney General’s offices, California Public Utilities Commission, California Office of Consumer Protection, Better Business Bureau, Consumer Financial Protection Bureau and any other consumer protection agency I can think of tomorrow.
I urge everyone who reads this to also contact the Maryland AG and whatever state agencies are available to stop this kind of fraud and deception. A reputable company would not act in this manner. Looking at the reviews of Hughesnet on social media you are immediately struck by the preponderance of negative reviews. “Fraud”, “deception”, “scam”, “lies” are

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Tama Colson November 27, 2017 at 9:19 am

Good morning Case#107759033
I am emailing your offices because I have requested cancellation of my service. I have had the service for 14 months and still the quality is horrible and we are still not able to connect more than 2 android devices, while still paying over $600 for a service that never worked. I contacted your customer, which is not in the United States-Philippines, department 5 times and received the worst customer service, I was than informed that if I canceled the service I will be charged $189 minus a $91.00 refund,HA HA!
I have canceled my service filed a complete with the FCC and I will sue you in small claims court for more than what you say I owe. Borrowing Toni’s quote, ” I am done with your Slow speeds, no speeds, etc, etc, over and over and I have tried to resolve these issues though Hughesnet and received minimal effort from Hughesnet”.

Heed The Warning ” Do Not Become a Hughs.net victim” They don’t care about their customers, they just want the money”

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Ann Madden November 14, 2017 at 8:06 pm

In mid Oct. I contacted with service for internet with Hughesnet. Since installation I have had ongoing problems being able to sign on to the internet and to do simple things such as accessing email, bank accounts, bill paying. I have spent over 6 hours in the past 5 days with their customer service trying to rectify the problem. I would get temporary relief, only to have the problem renew the following day or a few hours later. I should not have to spend hours of my time with someone one the phone running speed checks. Sunday my download speed was 1.6 MGBPS. I have asked to have my service disconnected and refund made as the service has been far less than promised. I cannot endure the half-hearted attempts to placate me. I want my service disconnected and a full refund. I want to know where I should return the modem to. By the way, when I contracted the service, I was not told I would be charged for a modem. Please help me. I am a senior on a fixed income. I have contracted with a new provider and expect installation tomorrow.

I have filed a complaint with the FCC and the Florida Consumer Services and Governor Scott. I became upset on the phone tonight and the person hung up on me and I have been unable to get a call through to them. I must add, I was only angry and told them I wanted my service discontinued. This has been a horrible experience.
Ann Madden

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Frank Louis Blair Koucky III October 24, 2017 at 6:57 pm

A very angry new customer – I quit! After two months of complete and utter failure of Hughes Net to provide satellite speed even fast enough to run home computers plus total shutdowns, blackouts and speed issues stopping any reliable streaming, after over 4 hours on the phone in three “case number” attempts to have Hughes fix it, I finally ordered it turned off and am preparing Monterey County small claims action against Hughes for the $400 disconnect plus their charges for lousy service and court costs. In three fix attempts, I spent 2 1/2 hours on the phone last week (my second try at a fix, the first taking hours to even get a start) with a Hughes Net lady in the Philippines who tried repeatedly for hours to reset the modem, run speed tests (which it failed over and over), change many settings on my computer, change my Roku settings and more – all failed, and things got even worse. Hughes Net promised to have “an engineer” call me in 3 to 5 days, which didn’t happen, but finally I got a call today, saying that they had decided they need to send a tech out to my house to “resolve” the issue and that they had “known about” my dish not working since late last month! . I, of course, would be forced to take off another day at work with no promise of a real fix.. I said I already wasted a day of work when the installer showed up three hours late and that what they now were telling me totally disagreed with what was said in my last two documented calls with tech support in the Philippines, that after the lies I was told previously I have no faith in Hughes Net, that I do not have another day off work for them to screw around, that I want the failed system gone and no fees – two months without service is way too long. I want no $400 disconnect fee and if they try to charge me, I intend a small claims action in Monterey Court against them. Today I filed an FCC complaint and am now preparing the legal demand letter against Hughes Net required before I file against them in small claims. If Hughes Net actually reads this, they need to know that I am the managing director of a fairly substantial firm whose time is worth money and who is very fed up with Hughes Net.

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ann darnell October 26, 2017 at 7:12 am

I agree with everything the previous writer has posted. Same thing with me, only $594.03 was taken out of my account, unauthorized, I have contacted the att. general in wva, Hughesnet is slick. At this time I can.t afford these problems, my husband is in hospital long term and i told the Taiwan rep this, but they seemed to have NO compassion. I would not have them back if they offered $10,000.

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Ester Stevens November 2, 2017 at 11:59 am

To Everyone,
I was able to cancel my service, have my cancelation fee’s waived, and also get reimbursed around $100 or so dollars. This was done because I went on Hughes Net Facebook page and sent a private message to whom ever reads the messages. I got a response the next day. The gentleman was able to speak clearly as I was able to understand everything said. He was not rude nor did he yell. He understood why I had an issue as he researched all areas of my complaint before he called. He offered me time to try out new products with the option of still cancelling without a fee. I would give his name, however; I would have to do research. To go with it I put a stop pay on all deductions from Hughes Net on my account as well as through USAA banking I was able to dispute all previous charges with Hughes Net. I did not give up… In between it all I was pregnant and had an emergency delivery so I was not able to follow-up on all of this until now. I wanted a solution not just complaints. Well, I found a solution and owe to everyone who is going through the same thing this. Do not give up, do not deal with the customer service reps, call corporate, write down names, correspondence, dates, times, and message them on Facebook. Begin there…

Oh I do not believe that they read this website…
Thank you,
Ester

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A Wright October 5, 2017 at 3:28 pm

In mid-July, after waiting several months post-launch of Gen5, I decided to make the switch from Gen4. When I called HughesNet, I queried them extensively about speed, data use, comparisons to other services, etc. I felt satisfied and I purchased the largest data package available. The “regional” installer came to set me up the following week. He instructed me about the 2G and 5G server differences, helped me set-up a new password and was generally helpful. My household was so excited to get the faster, better service. All seemed well at first. However, all was not what it was cracked up to be…

Throughout the remainder of the month, and into August and September, the service was spotty at best. The speeds were slower than Gen4. Dropped signals were commonplace and frustration about the high-priced service was a household sore spot. We relocated the router higher, we tried both 2G and 5G servers (though settled on the 2G since the original installer stressed that it was best) and we even bought a new Apple laptop hoping that new hardware/OS would correct the problems. I scoured the HughesNet Community website seeking answers and help. Nothing changed. Finally, I called the HughesNet technical support line, but warily because of the fear of cumbersome phone trees, long phone holds and Non-English-As-First-Language phone support. After long holds and being kicked around with several phone tech’s, we were told that all we needed to do was use 5G all the time and re-boot the modem once a week. We tried this for about a week with zero change. I called again and demanded that a service tech come to my home and check into the problems. I was told that this would cost me $125. I debated the fee with the customer service rep because I felt that it was uncalled for since HughesNet wasn’t delivering on what they promised. I relinquished and approved the $125 fee just get the problems fixed.

Interestingly, a small, local retailer of Internet services, called and instructed me that they were contacted by “corporate” to make the service call. Their fee would be $85. They came the next day, two days ago.

After the “local” service tech plugged his laptop into our modem, and punched a few keys, he quickly said that there were definitely speed problems. He diagnosed the issue just as fast because he had seen the same exact problem replicated with nearly 70 other local customers – Our modem was linked to the wrong satellite beam! Not only was it the wrong beam, but also after the tech showed me a satellite beam map on his laptop, we realized that our location was far (over 100 miles!) outside the assigned beam. He then proceeded to call “corporate” in FL and reassigned us to the beam that our physical location was actually within. He told me that he noticed numerous, similar customer problems in mid-July and contacted “corporate” about the issue. Apparently, in July, HughesNet engineers tinkered around with beams and didn’t inform the service tech system of their changes, though the tech stressed that the beam was probably not assigned properly at installation. The tech also mentioned that he was personally servicing “free of charge” his customers in our area by having the beam reassigned household by household. However, he asked for his $85 from me and advised me to call HughesNet and ask for two months free service to offset the more than two months poor service and his fee. I felt this was a sound strategy to recoup some of my losses, and given that the signal strength more that doubled after being reassigned to the right beam, I was comfortable paying him his fee.

I called HughesNet yesterday. After the usual phone tree madness I was connected to a customer service rep that had a poor grasp of English. This aside, I proceeded to explain my situation, stressing that the problems of poor signal strength was the fault of either an incorrect install and/or engineering tinkering on their side. I asked for the two-month free service as a reimbursement for my situation. I was put on a long hold. The rep came back only to offer a “$10 discount for three months.” I was floored, just astounded that this was the HughesNet policy. I baulked. After another long hold, I was offered a “$20 discount for three months.” I baulked again telling them that this didn’t even cover the $85 that I had to shell out for the service visit to solve a problem that I had nothing to do with. The service rep held firm no matter how much I offered proof otherwise. I asked if they were ready to process the “discount” (BTW, a “discount” infers a favor to the recipient versus a “reimbursement” that is returned compensation for a problem!) and I approved it. I then told the rep that I planned on posting my entire story at the HughesNet Community site, FB, Yelp, etc. and that I was contacting the CA State AG to file a complaint.

So, in closing, and I do apologize for the long, but necessary, post, I hope that someone at HughesNet reads this complaint and makes the necessary changes to help others not suffer the problems and out-of-pocket expenses that I did. I have nothing good to say about HughesNet and will pass my story onto anyone and everyone that I can – Bad news travels much further than good! Case number closed!

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Carolyn Durham October 12, 2017 at 8:05 pm

This company should be shut down and caught up by the government and charged with wire fraud . Never ever let them get into your bank account they will rob you blind. They will overcharge you, will not issue credit! They are also overpriced on their plans. If I could find a cheaper one in my area I would be gone. Of all things the 4-H council got them talk about slow!

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ann darnell October 26, 2017 at 7:14 am

Agreed everything you said, don’t let them have access to your bank account.

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Brenda October 24, 2017 at 6:06 pm

Wow, I wonder if my issues were related to ‘beam assignment’ — I am in Prescott Arizona. We too had better service before the upgrade and I have pages and pages of call logs documenting every attempt to achieve a resolution with Hughes – first tier support and escalated support. Never mind phone tree madness, most of the time I would have to make at least three attempts to get through (with 20-30 min hold times each time) – then, I would have to repeat the entire history, then at some point after doing speed tests for the thousandth time to show my less than 5mbps down/1mbps up, I would be put on hold only to be disconnected again. No one ever called back. Escalated support was slightly better but ultimately there was no fix for my family — time and again I was told there were known issues that were fixed, to test my speeds again, and call them back if I still had issues. Well, you can’t call them if you don’t have the special pin and then you have to start over with the aforementioned experience with first tier support. We canceled our service this morning after the second round of asking the BBB for help. The most recent round I was very clear there were two issues going on: one being the lack of resolution on service issues whether they are fixed or a conclusion is made that it can’t be fixed and two: that trying to go through their support system to get the help you need, getting routinely disconnected and no one calling you back, and having to constantly repeat yourself gets you nowhere. I should be shocked to read that this beam assignment thing is ‘a thing’ but not a single Hughes person I spoke to during the countless attempts to fix our speed issues over the last six months ever even considered this. The amount of time I spent from late March of this year til now trying to get resolution is probably far more than most people would attempt, but what i learned is that Hughes does not care about problems that customers have. I think most of the time they don’t hear from working people like myself who rely on their internet because many of their customers are retired living in remote areas and don’t even realize their service is substandard. I’m sure some of the direct reps that staff their support center may care but Hughes corporate doesn’t. You can at least get a response from going through the BBB but it’s a canned nicey nice response about how much they regret your experiencing difficulties and support will try to help, but they won’t put you in touch with escalated support again – which is all I was asking for. Save your money and just use your hotspot until you have other better options. Hughes is not worth the trouble.

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Frances September 26, 2017 at 3:53 pm

Hire and retain people for the support area that have “English” as their first language. Your current employee’s are horrendous.

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Lyndsey September 25, 2017 at 6:16 pm

We had Internet with Hughes Net and was very mid-lead when signing up. We told the only time we may have issues would be with the picture on our tv if it was really bad weather. When signing up with told them it would be used for streaming netflix, wifi calling, to work work from home. We paid over $128 per month for a service we were not getting to use. The calls were always dropped, Netflix would never work due to “connection error” and I was unable to work from home due to the wifi not working properly. We tried calling several times to report issues and a lot of times the calls would be dropped due to the lack of service. I called to cancel services because I didn’t want to continue to pay for something that I wasn’t benefiting from. The lady I spoke too told me she could cancel my services but I would get changed over $370 cancellation fee. I told her that wasn’t right due to the reason I was as cancelling was the service didn’t work pretty much ever! I told her I wanted to speak with a supervisor. I was then told that all supervisors were in meeting and I would get a return call the following day at 4pm, which never came. It’s now been a week later and I’ve called back to again cancel my services and speak with a supervisor. I got to speak to a supervisor this time only for him to be extremely rude and very unhelpful and still tell me I needed to pay the $370 cancellation fee! I wouldn’t recommend Hughes Net to anyone and I plan to give them a very poor rating everywhere I can if this doesn’t get resolved. I’d like to speak with someone in corporate regarding this!

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L Ably September 11, 2017 at 7:48 pm

I’ve been lied to from the day I agreed to go with Hughes,Net and was told this was a ‘month to month’ no contract plan and I could cancel without disconnect fees.
When I had issues in the first 30 days I was told I’d be issued a credit of one full month to my account. My bill is $100 per month but the credit was for $30 and they took $89 as the payment from my bank account which constitutes one count of fraud and perhaps wire fraud. I cited several counts of fraud to them as they continued to give me erroneous information. Every time it did not line up as I was initially told, I said it was fraud. I also explained that the internet does not stream at nite which is contrary to what I was told by sales when I agreed to switch for that very reason. They have shielded themselves by not having storefront locations so consumers can walk in the door with their complaints. Instead the customer service reps are out of state and really do not give rats tail what they say because they ‘think’ no one can make them accountable to promises that amount to fraud.
Perhaps it is time for us to unite and file for a class action suit against them and ask the court to put a lien on their corportate and commercial assets so they can’t go bankrupt without paying damages.
Also submitting certified letters to the board of directors may help. If stock owners see all the problems up front it may create positive changes in less than honorable business. practices. There is also other places to file formal complaints like the Better Business Bureau, the FTC, FCC, and the FBI for wire fraud when it relates to how they do billing with your bank and credit cards.

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Southwestern customer September 5, 2017 at 12:19 pm

Wow, I was doing some research for a work contact and stumbled on this for HughesNet. I am in semi-rural Arizona and signed up for Hughes in December 2015. My expectations weren’t that high to begin with so was grateful just to have something that though it was slow it didn’t disconnect like my hotspot sometimes does. Fast forward to this past Spring, I DID have high expectations for the 5gen upgrade and couldn’t sign up for it fast enough. I had two glorious first weeks averaging 30mbps down and 4mbps up. Life was good. Then it all crashed. It took close to two months, numerous calls, escalations and ultimately a complaint to the BBB to ‘fix’ the issue. When I finally got some resolve their tier 4 escalated support said they did a ‘re-sync’ of my system. All was good again and because I had been paying a small fortune for so long for data that never got used – and we were in second half of a bill cycle I told my son to have at it using remaining data. It was used up prior to the close of the bill cycle so we were throttled, which I expected. Couldn’t wait for the reset and new bill cycle so I could resume using my Hughes. New bill cycle started but I never got the same speeds again. In fact I average less than 5mbps down and less than 1mbps up. It’s been another endless cycle of no resolution. I do have an open case, they did adjust my bill, I was getting weekly updates from escalated support where the pin was provided so I could also call in, but that stopped two weeks ago. Last week I called first level support twice and after being put on hold was disconnected. The first call was 35 minutes and the second call over 20 minutes. So, I feel like the ball has been dropped again and I will never hear from them and will have to be proactive. I don’t have time for this and am tired of spending hours and hours on a weekly basis to get something resolved. I resent having to ‘start anew’ explaining the issue that has been escalated already and refuse to go through lower level troubleshooting anymore. Been there done that over and over and over again. All the stories I see here about getting disconnected, no one ever calling back — having a rep tell you they ‘closed your case’ because they tried to reach you but didn’t get thru or you didn’t call back is such bs. Their phone system is TERRIBLE. Most of the reps themselves are kind and try to be as helpful as possible but they are only following what they are trained to do. I am supposed to be in another two year contract but if they can’t fix this soon I am done. I think this 5gen was really in beta and all of us who signed up for it are an ongoing trial. What’s really messed up is the technology is there for any satellite internet customer to have speeds equal to or better than cable, dsl, fiber optic, etc… but because of licensing, regulation, and compliance and how much satellite threatens the cable and dsl giants, we are all throttled. And ironically, satellite is the foundational technology for the cable and dsl that is delivered so many households in US. Other countries don’t have this problem. Internet is a utility and everyone should have it, lightning fast. Hughes does have issues but the biggest issue of all is corporate greed from the traditional internet providers.

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Leisa Wells September 4, 2017 at 4:05 am

Just hired an attorney. Done with this company and dealing with their over-seas jips!

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Martin Greenberg September 4, 2017 at 3:43 pm

I will join & help you with attorney costs if you’d like! I can get nowhere with Hughesnet, cannot understand their “tech support” extremely heavy accent, basically told their ads are deceptive and it’s my tough luck! Told me it’s “cloudy where I am” when it’s as clear as can be, sunny & clear in Clearwater, FL. I barely have 1 Mbps of download speed, cannot connect to an article, cranks away without making a connection, it’s that slow. Was told “fastest Internet speed for satellite, not for cable!” Cannot get to an actual human being!!

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Gamaliel Rivera September 5, 2017 at 12:57 pm

Lisa Wells, inquire with your lawyer for a possible class action…. I am sure many of us will pitch in for cost. I will…

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ann darnell October 26, 2017 at 7:19 am

count me in, i hate Hughesnet

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Carl Utterback August 8, 2017 at 6:04 pm

I have been trying to upgrade to 5 gen for 8 months now. They told us it would be available in Jan. 2017. Called and they said no, not for your area try back in April. Called back in April placed an order and they couldn’t get the order to go through their computer system. They said someone would call us back. Never got a call back. Have made serveral more calls to Hughes net and have had to tell the entire story over and over every time. Isn’t there just one person that could figure it out and help? I’m sick of having to call them. So much for customer service. Very bad experience and no one can seem to tell us why they get an error message every time they place our order.
Looking for new service.

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Ester Stevens August 2, 2017 at 7:09 pm

I am frustrated because in order for me to agree to sign up with HughesNet I was to that I would get 20mgb for my area allowing me to stream and download at that speed. The customer service rep advised that although I could get 20mgb I should try out the 15mgb first and that I could upgrade at no additional cost. When everything was installed we saw that we were only receiving 5mgb I complained and the technician informed me that I only had 15mgb thus he offered to upgrade me to 20mgb. He checked my connections and determined that I did not have any technical/equipment problems that I only needed to upgrade; thus, I agreed, my bill changed but my internet service did not changed. The speeds coming into my home were still showing 5mgb at times I got statements saying that I was unable to download during certain times , I was unable to download, stream, or anything. It got so bad I would wake up at 1am to start a download that may or may not have been ready to view by the afternoon. Also when switching my phone service I requested to keep my previous number of 16 years. I was told to take several steps but that this would be no problem. I followed through with the steps (i.e., not terminating my previous service); however, they lost my old phone number. Fast forward to months later I sought out another internet/phone service provider then called HughesNet relayed the information asked to terminate services. I was told that I would have an early termination fee for $520. I relayed the fact that I was quoted services that I could never receive before I agreed to the contract; therefore, that was breach of contract due to a lie being told in order to get me to agree to the contract. Then later I was upgraded to and charged for an upgrade for services that I could not receive in my area as the customer service representative had just verbalized that I could only receive 15mgb in my area. He did not offer a refund for the extra charges due to 20mgb upgrade. However, the rep offered to take away the early termination fee for the phone service $190 as well as terminate the phone service and take the monthly charge off of my bill. I then tried to see what could be done about the internet charges. After speaking to a manager I was offered many alternatives, upgrades, technical assistance, etc. I was told that because I only had record of complaining about the services twice that they could not remove internet early termination fee. I asked if my account showed the upgrade for services that I did not and could not receive she stated, “yes.” However, I did not have a long history of complaints. They did not understand that I was finished with the company due to being lied to on the initial call. I asked to speak to her supervisor. After the conversation I had been on the phone several hours and had spoke to at least 3 managers who I had trouble understanding due to their heavy accents. I was left with nothing except offers for upgrades, technical assistance, etc. I was told they would send me an email to show record of what we spoke about the e-mail did not include anything that was discussed. I was told I would receive a phone call back never did. I was hung up on during one conversation and was not called back. I asked them to review the previous conversations that was said to have been recorded was never done. Due to my medical condition (high risk pregnancy and admittance to the ER soon after the phone calls) I took a week off of calling. I called an office within the United States and spoke to Catherine she was polite she understood my dilemma and stated that she was going to get me to customer service where they would be able to help me with my termination fees since I was given the wrong information on my initial call (she was with new accounts). I was sent to customers service I got the same thing as before offers for upgrades, going back and forth trying to explain my dilemmas, they added my phone early termination fee back on as well as stated that it had never been deleted from my account previously “customer service representative Joe; who continued to speak over me.” Joe said his supervisors name was Tito Longoria; however, he would not give his full name. Before I was sent to his supervisor Joe assured me I would get nowhere with his supervisor because they would give me the same solution. Then told me after speaking to the second manager Eagar Juarez that the phone fee could be deleted; however, that was only if I would agree to another 2 year contract and an upgrade to my internet service. I asked for a supervisors over these managers I was told by Eagar that he was the highest in this department that he did not have a supervisor he could refer me to? So he sent me to the corporate office. I called that number was transferred to management by the operator and the call was dropped. I asked them to review my previous calls so that they could see that I was not being dishonest about what I was initially quoted, about being offered an upgrade that I was charged for but could not get in my area, as well as I was told that my early termination fee was deleted from my bill, and that I has my phone service had been terminated. They did not show any evidence of reviewing previous recordings.

I have not seen anything stating that someone received a compromise or resolution nor how they went about getting it? Please if someone has please respond because it would help me a great deal. They continue to bill me monthly charges for services 20mgb I have never received and they have the $520 hanging over my head for early termination. PLEASE HELP THIS IS AWEFUL!!!! I cannot believe they are getting away with this as I only agreed to this contract because of what I was offered which I still have not received.

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Ester Stevens August 2, 2017 at 7:11 pm

CASE #105360427

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Ester Stevens August 3, 2017 at 11:44 am

Forgot was not able to monitor my home security system through HughesNet internet. I still am not able to use the phone service that I am paying for…

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ann darnell October 26, 2017 at 7:24 am

I only agreed to this contract because of what I was offered which I still have not received.
also they will not refund $594.03 unauthorized termination fees for 3 months of LOUSY service.

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Current Resident July 15, 2017 at 7:47 pm

I called looking for any human being. I asked how I could stop the deluge of junk mail from your company. The person pressed for my name and ohone number. I told him it’s my mailing address that is he issue. He pressed for my name and phone number. When I said Current Resident he said “f-you” and hung up. I think he was going to push me for a sale when I’m trying to get your company out of my life.

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Ester Stevens August 3, 2017 at 11:48 am

Did you ever receive a response from HughesNet? Was the issue ever resolved?

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Sarel Cousins July 7, 2017 at 1:46 pm

Today is July 7th, 2017 at 1:30PM EST. A few minutes ago I tried to call customer service twice. I spoke with Kelly and got disconnected and then
called back and spoke with someone else and also got disconnected. My internet service does not meet my expectations. The internet connection does not seem to be as fast as it could be and I can’t ever watch even short videos like on FaceBook or YouTube as they freeze up and take too long to play. I have checked the status of my connection on the Hughes Net Website and the connection status is ok in all areas. Although I was thrilled to reach a customer service representative in the United States instead of India I still got disconnected twice. At least one of these calls was from the Brownsville, TX office.

Can you please discount my monthly payments? Please correspond back.

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Michael June 20, 2017 at 9:43 pm

I have a continuing case #104433675 that was initiated on June 11th, 2017 regarding very slow internet service. mytest.net shows very inconsistent speeds that do not even maintain a standard threshold. My case has been elevated to a level-4 department and to date: 9 days after my initial call and many subsequent calls, I have not received a return call from this department.

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John May 10, 2017 at 11:43 am

Horrid Customer service from day one. Finally have speeds ans data to meet my needs but the call centers suck broken english, thick accents and fast talking as well as inability to comprehend issues. Script reading finger pointing and finally I just hang up. Credit credit credit accounts but still, not worth a stroke effective communication and problem solving skills would help. Exede may not be better but I do not pay a compy to be Frustrated and hung up on.

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GERALD SKAGGS May 2, 2017 at 7:32 pm

BEEN ON THE PHONE, ONLINE & EMAIL 8 TIMES TODAY. ALL I WANT IS TO GET TO MY VOICE MAIL & THEN CHANGE THE PASSWORD! HAD THIS SERVICE 1 MONTH & 4 DAYS! WHAT A WAY TO TREAT NEWCOMERS! I HAVE NEVER HAD SUCH A PROBLEM! AS SOON AS WE ARE OFFERED ANOTHER SERVICE IN THIS AREA, I AM OUT OF HERE! HUGHESNET IS HORRID.

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Jane Jansch April 21, 2017 at 7:19 pm

I just got off the phone with customer service. All I can say is RIDICULOUS. I was cancelling my account as we now have high speed internet in our area. THIS SIMPLE PHONE CALL turned into 20 minutes on the phone with a representative from Asia who’s phones were not working. i could only hear every-other word. People at the corporate office pay attention. A call center in Asia doesn’t work. Please call your customer service line as a customer and see how it goes. You should be ashamed. I will never ever go back to HughsNet. Worst customer service I have ever received. MOVE YOUR CALL CENTER TO THE MAIN LAND!!!!

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Amanda Martin Vance March 20, 2017 at 1:00 pm

I need to speak to someone in corporate about an issue. I have been on the phone with customer support for an hour with no resolution. The issue is I moved to another state in November. I had HughesNet for 5 years when I called to CANCEL my service because of the move. I told the representative that I was moving to Dallas and would be using ATT and would not be using HughesNet. Again, I told him to CANCEL my service for over 20 minutes he kept trying to sell me on using HughesNet. Why on earth would I use satellite internet when I had access to 4G unlimited data at a fraction of the cost?! He did not listen to me and instead SUSPENDED my account. I told him I would not be using HughesNet now or EVER again. He directed me to keep the equipment and not send it back “just in case” I ever decided to use HughesNet again. So knowing I would never need the equipment I disposed of it during the move. DishTV directed me “just in case” to send their equipment back even though it was very possible it was obsolete and no return was needed, so I did. I even packed it up and moved it to my new home to be able to send it back! I would have gladly done the same for HughesNet if I had been directed to do so, I was NOT!!

I got an email yesterday notifying me that my service had been upgraded and a confirmation email. I called to see what was going on since I CANCELLED my service in November. This is when I found out that my service was not cancelled but SUSPENDED for 6 months instead. By the way, suspension leaves you on the books as a HughesNet customer as where cancelled means you are no longer a customer and taken off the number count for customers. Looks like someone was directed not to lose customers or to retain a certain number to hit a quota therefore I was suspended and not CANCELLED!

Here’s the kicker, now that the account is officially cancelled they want their equipment back or $300. The same equipment the representative told me to hang on to “just in case” I ever wanted to use HughesNet again. The same equipment that I disposed of because there would NEVER be a “just in case” and I would NEVER use HughesNet again.

The initial report is packed with lies. I never agreed to a 6 month suspension of my account, I never said I wasn’t sure of my new provider and I might use HughesNet. I told the representative to cancel, cancel, cancel, CANCEL my account! I told him which provider I was going to use and provided my new address in Texas. I told him numerous times to CANCEL my account. He instead decided for his own benefit to suspend my account not cancel it and NEVER directed me to send the equipment back!

I find the refusal to cancel accounts just to hit or maintain a number along with the misdirection of what to do with equipment VERY unethical. I want this issue to be investigated and I want the equipment charge stopped or removed.

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Wanda P Dunston April 25, 2017 at 8:41 am

I too canceled my services with HudgesNet back in February because my contracted had ended. I did not want to pay month to month or anything, because we have high speed in our area now. When I called the customer service rep told me, I DID NOT OWE anything else, and I could keep the equipment. I told them I did not need the equipment. They said, I didn’t need to do anything further. Well, months later- they debited my account in the amount of $320! I called and asked why, I was told because I didn’t return the equipment! My reply ‘ You told me NOT TO! They said very hatefully, if I want my money back, I need to return the equipment…. my response, ‘I didn’t put it up there, if you want it, come back and get it’ nevertheless, the conversation was useless! Could someone please investigate this company/ people for bogus charges, stop telling people not to return equipment, when in fact, months later you want to charge outrageous fees for not returning it! I want my money back now!!! NEVER AGAIN WILL USE HUGHESNET and I advise others NOT TOOOOOO!

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Carmen May 17, 2017 at 2:28 pm

Oh my! They want me to go up on the room and pull the radio transmitter. Wow! He told me to get a handy man and have him take it down. I have 45 days to do that.

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Tommy Hill February 14, 2017 at 1:02 pm

Slow speeds, no speeds, etc, etc, over and over and I have tried to resolve these issues though Hughesnet and receoved minimal effort from Hughesnet. I have been relegated to the Hughesnet Community Board for help.

The short story is, there are users called “CHAMPIONS” on the board that are “there to help”. I found one such Champion who helped me to a point and them said “Good Luck”.

Several other “CHAMPIONS” (since they “don’t work for Hughesnet”) feel free to denegrade and belittle folks on the board who are trying to get help. Lots of us people on the Community Board are: a) non-techies, b) on the board as a last resort because Hughenet itself offers no help.

I have received comments from a few Champions like: a) deal with it b) cancel your subscription…(I would but Hughesnet is the only internet provider in my area) c) “its your fault for signing up” (paraphrased) d) “you” (meaning me) need to do this and this and this (I am non-technical and don’t know a router from a lug nut).

If I bought a car with problems the dealer would bring it in to fix it.

If I had a problem with a filling the dentist just worked on, he would make an appointment for me and fix it.

This is the first service company I have experienced that lets the users try to figure out what is wrong with a product they have subscribed to.

Now to be fair, Hughesnet called me twice and even transferred me to the Home Tech Support department but neither time was my problems fixed.

They offered me a free month and free tokens for more data but that only means for one month I did not pay for a product that under-performs

Since we joined in July of 2016, Hughesnet has not performed as the Sales Rep explained to me it would nor has the network met the Hughesnet minimum data speed standards for the plan I am on.

Hughesnet has left me hanging in the Community Board fishing for help and has offered little technical help themselves to fix a bad product.

At a minimum, Hughesnet should rope in some of their Community Board Champions as they DO represent Hughesnet even though they are not Hughesnet employees.

Hughesnet users are directed to this board for help and the board resides on the Hughenet website. Hughesnet has “Official Reps” on this Community Board and they should try to be sure their clients and not beaten down by certain “Champions”.

I continue on the Community Board to try to get some help – anyhelp.

So if anyone reads this at Hughenet Corporate and/or if anyone at Hughesnet Corpate cares, this is what I and many other Hughenet customers are going through daily.

Wish me luck.

Tommy Hill
jthill3#hughes.net
678-763-XXXX

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Steven Arther February 7, 2017 at 1:14 pm

I’m trying to contact somebody that has the fortitude to handle when mistakes are made and I guess the pay grade to handle the folks that like to pass the buck and call it the technician in the fields mistakes so as to get rid of responsibility of the issue that they’ve themselves created when I originally called. I was given a time of 2 – 5 for my installation time I called back because I had charges to my banking account that were illegal and I made sure that everybody understood while setting up this contract that I record my calls so I have a accurate record of exactly what happened on all the calls because I make sure that everybody understands I understand the law and I made sure of it on every call and it is noted so my issue here is finding the people responsible for telling me that my original time was not okay that it had to be changed from the 8 to 11 which I agreed upon and actually work better with my schedule so I rescheduled my day to fit it into a much easier day and then I found out the more difficult they was the time that I was going to have to set up for which unfortunately now I can’t take back her reset because it’s too late in the time. The people in the field are only going by what they’re told and I’ve talked to them on numerous occasions and they’ve helped me to understand that they have never said that they could not handle the original time and it shouldn’t have been changed because they’re willing to do it at that time so I am still trying to understand why the schedule was changed to a 8 to 11 schedule when it did not have to be and I did not have to reschedule my day I do have all the recordings and I’m willing to give it to the CEO CFO or COO of this company so they can critique where there is failure in their system because I understand running companies I do get the fact that there are always ways to cover things up but pushing it off to the people that are the last ones and the ones that have to deal with the customer face on is not good customer service these people have no idea what you did to the schedule to screw it up they agreed originally on the original time and it did not need to be changed I asked to talk to a supervisor which I did reach and that supervisor did promise me to give me a manager so that I could try to figure out what was going on because no one would on the responsibility of the mistake your customer service relations are horrible it’s time for the CEO CFO or coo to stand up and handle these customer service issues if you think your 1.32 billion dollars is enough that I guess your shareholders needs understand that they’re not going to grow and make more money so as an investor corporation which I own I can actually represent this fact because my investments are directly related to your company already please contact me back my name is Steven Arther my number is661-492-XXXX.

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TAMMY LANHAM January 21, 2017 at 2:09 pm

My husband took a day off because a tech support was coming to our house to fix our internet. They were supposed to be there between 8-11 am, they did not show. We called them and they said they couldn’t make it and that someone would be there the next day between 8-11 am, guess what?!! No one showed up again!! I am FURIOUS!!! I called customer service again. One again did not talk to anyone that could help.
So I will be looking for a new internet carrier, I’m f***ing done with Hughesnet.
I’ve been a customer for over 10 years and they suck, and have always sucked,
I HATE HUGHESNET!!

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