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HP Corporate Office

How would you rate your experience with Hewlett-Packard (HP) ?

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Hewlett-Packard (HP) Corporate Office Address

HP, Inc.
1501 Page Mill Road
Palo Alto, California 94304

Contact Hewlett-Packard (HP)

Phone Number: (650) 857-1501
Fax Number: (650) 852-8330
Website: http://www.hp.com
Email: Email Hewlett-Packard (HP)

Hewlett-Packard (HP) Facts

Founder: Bill Hewlett and Dave Packard
Date Founded: 1939
Founding Location: Palo Alto, California
Number of Employees: 49000

Hewlett-Packard (HP) Executives

CEO: Dion Weisler
CFO: Catherine A. Lesjak
COO: Jos Brenkel

Hewlett-Packard (HP) History

 

hp 1

Hewlett-Packard, or HP for short, was founded in 1939 by Bill Hewlett and Dave Packard.  Their first successful product was the HP200A, an audio oscillator. These early computer engineers worked out of their garage and flipped a coin to decide if their company would be called PH or HP.

In 1947, the company officially incorporated.

In 1957, the company went public on the NYSE under the ticker symbol: HPQ

One of the company’s earliest customers was Walt Disney Productions which bought eight Model 200B oscillators for use in certifying the surround sound systems installed in theaters for the movie Fantasia.

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The company began developing semiconductors in the 1960s and today is recognized as the founding company of Silicon Valley.

In the 1970s, the company released the HP 3000, an advanced business computing server.

In 1984, the company began producing both inkjet and laser printers for the personal computers.

In 2002, HP merged with Compaq. HP 7

In 2008, the company acquired EDS.

In 2009, the company acquired 3Com.

In 2010, the company acquired Palm.  HP 8

In 2015, the company changed its name from Hewlett-Packard Corporation to simply HP, Inc.

Today, HP is the world’s leading PC manufacturer.  They also produce other technology hardware and software solutions.

The company still has headquarters located in Palo Alto, California. hp 3

Hewlett-Packard (HP) FAQs

Question 1: What is the phone number for Hewlett-Packard (HP)?
Answer 1: The phone number for Hewlett-Packard (HP) is (650) 857-1501.

Question 2: Who is the CEO of Hewlett-Packard (HP)?
Answer 2: The CEO of Hewlett-Packard (HP) is Dion Weisler.

Question 3: Who founded Hewlett-Packard (HP)?
Answer 3: Hewlett-Packard (HP) was founded by Bill Hewlett and Dave Packard in 1939.

{ 147 comments… read them below or add one }

Alexander Myasnikov December 26, 2018 at 9:36 am

Hello.

I need help hpeprint services.
Server hpeprint.com do not print any application.

Thank.

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Mahadeo Mandal June 4, 2018 at 10:10 am

I had booked laptop HP Spectre x360 13-ae528TU on 5th May-18 making online payment of Rs 10,000/- vide order no Order No: #883000000262 with delivery schedule as one working day. As requested I made the full payment on 07.05.18. As I did not received the laptop even after 2 weeks, I complained to your office, Ultimately laptop arrived on 26.05.18 i.e. after 20 days as against delivery schedule of one working day but without Active pen, VGA cable and gift vouchers. These items were part of Package offered for ONGC corporate booking. I lodged the complain through call center as well as through mail. Call Center informed that Active pen and VGA cable will be sent within 24-48 hours. So far I did not receive them. On following up through call center, mail received from Ms Shalu Solanki HP india is as follows:
” as per the update received from our logistic team we would like to inform you that gift voucher and active pen will delivered to you within 28 working days from the date of delivery of product”.
Entire series of actions on the part of HP India shows their seriousness even after raising the issue to the highest level.
Now we are the mercy of HP India. This matter may please be brought to the notice of Mr Dion Weisler CEO and necessary action.
Regards

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Jennifer April 25, 2018 at 3:05 pm

We bought an HP 570 Pavilion Desktop computer from Costco in late October 2017. In March 2018 it blew out. Seven weeks later we still have no computer and have had nothing but headaches from HP tech support. I have now had to call our legal team. All over a $700 computer that they have refused to replace. The only reason we purchased the HP was because my boss believed HP to be “great”. She hardly uses a computer. I on the other hand use my computer all day long. I have an 2010 Asus. a 2011 Apple MacAir and a 2005 Sony Vaio — they are all reliable and still run. I use my Asus at the office because my new HP 570 is burned out. I have had 2 computer people and an HP technician tell me it is not fixable but that is not enough for HP. I guess when you have unreliable and bad product you have to find ways to stall the replacement of them. I will never buy another HP computer. In fairness I must say that I own, operate and swear by HP printers. That is HP’s forte. They should stop producing computers and produce what they are good at. I have no alternative but to take HP to court and send this information to the various publications and news stations. No one should have to endure the kind of treatment I have had to endure at the hands at HP tech support. What a run-a-round. They have never done what they said they would. That goodness it is all on tape and meticulously doXXXXented by me.

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Thomas Shilling April 6, 2018 at 5:20 pm

Serial number: 5CD7121V94 Product number:X7V29UA
PRIOR SERVICE ORDER: BJXQ6072-01,
RE: HP Stream,
prior service order will supply you with my product
details: a brand new HP Stream purchased full price
sent back to HP for repair…. NOW again not working

Hello,
ME AGAIN;

AND MY HP STREAM IS NOT WORKING AGAIN!!!!

I get a recurring hp logo is all, off/on off/on

Hard reset not working
not even getting a sign on screen
just a hp logo flashing on/off on/off

TAKE THIS DAMN THING BACK, I NEED WORKING COMPUTER NOW

I really am not interested in dealing with your service department from overseas that I cannot understand, I am not interested in packaging and sending back AGAIN. Going in and out of surgeries along with radiation and chemo, I exhausted and now upset AGAIN!

I USE MY LAPTOP TO COMMUNICATE AND REFILL AT MY drugstore, SCHEDULE P/U & DELIVERY
I USE MY LAPTOP TO COMMUNICATE WITH MY MEDICAL TEAM
I USE MY COMPUTER TO SCHEDULE MY HEALTH SERVICES ie: xrays,cat scans,blood work,addt’l tests etc..
I USE MY COMPUTER TO KEEP IN TOUCH WITH FAMILY, FRIENDS

I HAVE HAD A BETTER LIFE BEFORE ILLNESS
NOW I USE FREE WI-FI, FREE GOVT CELL and INCOME IS SSDI
I SCROUNGED TO BUY THIS DEFECTIVE HP STREAM, MY HP PROFILE
SHOWS MY YEARS OF HISTORY WITH HP PRODUCTS

I WANT A WORKING COMPUTER

Thomas A Shilling
Philadelphia, PA
267-336-XXXXX

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Karen March 30, 2018 at 10:34 pm

After a very long difficult week, I purchased a pavilion 15. Needless to say, I started the set-up and had to stop so I could do a few things. Well after an hour, I went back to finish and the Damn thing would not accept my password. I tried for 4 plus hours and all I got was ” password is incorrect “. I called tech support and 2 more numbers they gave me to call and, it all sent me back to the beginning. They insisted that I pay them to take care of something that I didn’t screw up. HELL NO!!!!!!! Are they selling defective products to make you pay more???????? It seems to me like that is what’s going on. So now I have to pack it up and figure out how to get to the Post Office with no transportation in a very rural area and disabled. What a joy/joke HP!

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steve March 9, 2018 at 2:30 pm

I have been trying to get a shipping box so I can return my broken all in one computer that I purchased from pc richard in December along with several other HP computers. (It is about the tenth HP I have purchased from PCR. It was not working correctly out of the brand new box and the tech after tests told me to ship it back to HP, but they insisted five times that I could not use the box it came in due to security reasons and would send me a box. This was around seven weeks ago. I have not received the box yet but have contacted tech support steadily for the last seven weeks. I was told just now there is no support in the USA and all support has been outsourced. When I contact the support in the Philippines they keep escalating the issue but nothing gets done. It takes a long time, I give the CSO numbers, the escalation number, the case number and they keep saying they are handling it but nothing gets done, I now absolutely hate HP and consider it to be one of the worst run companies I have ever dealt with! Talking to tech support is a total waste of time. I am now trying via PC Richard to see if they can help and have spoken to their support team. Absolutely unbelievably horrible experience. What to do when nothing gets done from support. SHORT THEIR STOCK AND NEVER BUY ANYTHING FROM THEM AGAIN AND STOP PAYMENT ON ANY LEASES AND SET UP A WEBSITE SAYING HOW BAD YOUR EXPERIENCES WITH THEM ARE! Anything else I am missing?

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neil chernoff March 6, 2018 at 8:02 am

I made the mistake of having an HP 4650 Office Jet Printer and did the awful deed of having them talk me into using their ink jet program where their policy is screw the consumer. I cancelled the program and just received another invoice.
Well they did it to the wrong person. I am an inventor and filed a provisional patent for the Voltamxx Self Charging Cell Phone Adapter. When I filed it I also called the Perpetual Motion Adapter. Check my website e27thcenturytechnologies.com. It will make me the richest person on the planet because it solves Alternative Energy. I will sue HP, blacklist from using any of our products. And since it ends all man made energy they will go out of business. When it happens I will use Social Media to announce my decision and when I have my non stop battery for laptops and you have a an HP laptop you are s**t out of luck. By the way that will be this year in 2018.

Have a great life.
Neil J Chernoff
Chairman/CEO
27th Century Technologies, Inc
2025 Barrett Lakes Blvd NW H5101
Kennesaw, Ga 30144
(C) 678-650-0402
(M) 678-699-4479
Website: e27thcenturytechnologies.com
The Inventor of the Perpetual Motion Machine

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Stephanie Thomas February 6, 2018 at 9:58 am

After having read through most of the HP complaints, I will not bother to repeat the same complaints, but must add something a bit frightening to me. 1. I caught ‘tech support’ searching through my computer twice when my attention was diverted… and had to shut them down. 2. Another ‘new game’ is phone calls coming through as unidentifiable from ‘HP tech support’. I know this because on a couple of occasions I took the calls anyway and the HP rep said, much to my surprise, ‘thank you for taking it’. This is NOT good.

I’ve been building and repairing computers and systems since the 1980’s and retired 9 years ago…. have purchased many HP products over the years… now they actually scare me.

I think HP has become so neglectful and uncaring of who they hire, that they’ve become a very dangerous company. Something must be done!…

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Tony Bassil January 31, 2018 at 6:32 pm

I bought a system from them since 5 month type HP ENVY desktop 750-514 for 1 terabytes but I can’t use only 119 GB in partition C but I have in Partition D almost 921GB which I can’t use at all! I called HP for several time to fix this problem which still under warranty, HP said go to another department and pay a fee to solve your problem after paying the fee!!!!!!! So don’t buy any HP computers because HP is not a reliable company anymore! Boycott HP and look for another type of computers ! This is my view on HP steeling their customers by selling bad computers!! Boycotting HP is worth it! I will through my new system and I’m not willing to pay USD 200.00 more to HP! I believe it’s their mistake not mine which I should use the 921 GB in my system as I bought not only less that 200 GB
So, please boycott HP And never buy any product fm HP anymore to stop their cruelty against their customers!!!!
case# 5009494432

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Tony Bassil January 31, 2018 at 6:36 pm

I’m sorry, but i”m frustrated how your Customer service act with your customers! i called several times and cant use my system anymore since i dont have any memeory on my HD # C but i have in my HD # D a 931 GB which i cant use? i need help please

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Tony Bassil February 5, 2018 at 6:06 pm

Im still waiting for a call from tech Dept. regarding my issue?
talked on Friday Feb 2 and they said will call you within 48 hours but NO call yet?
my new case number is 5009569757
any news

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Carol Melchor December 29, 2017 at 6:05 pm

I have been a HP customer for years and have been highly satisfied with all the products that I have received. November 25, 2016 I purchased an HP Laptop and a Product Care Plan from Walmart in Hampton, VA. I started to have some issues with my HP Laptop, so I contacted HP to file a claim as instructed. It was still covered under the Product Care Plan, it was under a year since purchase date. HP sent me box along with return instructions, instructions were followed as requested. HP Laptop was placed inside of bubble package and charger was placed up top insert cardboard as instructed, with return label and box taped with the tape that was also sent by HP. I took it to the local Office Depot which is a FedEx carrier an which I also had to pay for shipment of over $21.00 to ship to HP. Repair Date:11/15/2017
When HP Laptop was returned, it was returned without the charger. I contacted HP immediately to let them know that I didn’t receive my charger back with the return of my HP Laptop. HP representative stated that they where sending it out and that I should receive it no later than 5 days. I was very happy to hear the response given, great customer service and a “Happy” customer I was. That’s of course until charger never came and I watched closely for it every day. After 10 days I contacted HP again to let them know that I still hadn’t received my charger. And again, customer service representative very apologetic and said that they would be shipping a charger out to me. Patiently I awaited and still no charger as of 12/29/2017. I contacted HP again today to let them no that I still haven’t received the charger. I spoke with HP representative and of course it wasn’t the response I wanted to hear. Therefore, I asked to speak with a Manager, because I’m tired of going in circles. I have been beyond patient with the process of trying to get back my charger or a replacement charger. For HP to tell me that I didn’t send in my charger with my Laptop, which in fact I know that I did. And I have witnesses that were present at the time products were packed, taped, and delivered. Then representative states that this issue has happened before with other customers not getting their chargers back. I was told by the Manager or Supervisor that I would get a call within 4-5 hours. To me that was unacceptable, I wanted to speak to someone while I was presently on the line. Considering, I was told before that I was going to get a return phone call and it never happened! And the same process with having to call back again, getting transferred continuously until you get the right extension is very frustrating. I’m so unsatisfied with the services that are rendered to me. When you provide thorough customer service training, your representative should be able to handle situations like this and not just tell your customer anything to get them off the phone. A short term happy customer for the moment is not good customer service. Maybe HP should offer more training to improve your teams product knowledge. A good customer representative will anticipate the need and might even go the extra mile and listen to the customer carefully. All I ask of HP is to return my charger (EXPRESS) that I paid for or send me a replacement, so that I can use my HP Laptop because I’ve already had too long of an unnecessary wait time. I’m addressing my issue, I hope that it can be resolved. Thank you for listening!

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RONALD WOLFF November 1, 2017 at 2:45 pm

I OURCHASED An hp latop new in box in septmeber 2017. i brought it with me to brasil where i am staying with friends for at least 6 months. in early october the numbers above the letters on the keyboard crapped out. i contacted hp usa and some phone person said hp usa would have nothing to do with it bcs i am in brasil. i contacted hp brasil and they won’t assist me bcs i bought the laptop in usa. the machine has a wrtten international one year warranty. iam trying to resolve this thru a case manager in canada!!! and he is delaying. today hp brasil had a young lad from phone service call to tell me i had to get the machine services in the usa. hp has a lousy track record with me that is too long to tell. this current affair is nonsense. all i need is a bloody keybpard. i can even take the machine and keyboard to a local tech and pay him myself to fix it. but hp brasil refuses to even send me a keyboard. i will,never ever but and hp product again. btw i have an hp printer that needed instal in my new machine. the install screen kept asking for a PIN. i called hp use and the lad told me he couldnt help bcs the machine is out of warranty. i looked up on google and found that this model pritner has a default PIN. i installed it with no probs. i hate HP.

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Stephanie Thomas February 6, 2018 at 10:04 am

I, too, have many years with HP, and am in full agreement with you! They may not know what’s going on, but I don’t think they really CARE!

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Susan October 25, 2017 at 8:55 am

After I had an HP desktop for a long time, it finally died and a wonderful friend bought me an HP laptop. So excited, as soon as the internet tech came and hooked me up, I opened the computer and began the HP registration process…. to my crestfallen dismay, every key I hit typed something different than what was on the key. I spent hours on the phone with tech support, 2 of them lovely but saying after an hour with each that they couldn’t fix it and referring me, on hold with the last transfer for almost an hour, asking him a simple benign question, he hung up on me!!! My assist working with me who heard it all and I were both incredulous!!

Still no computer. Not one call of several returned from HP exec office.

Sad and shameful.

You’d think they at least would want the feedback.

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MelR October 24, 2017 at 12:22 pm

I made the absolute unfortunate decision to purchase a HP Computer, I explained to the representative exactly what my needs were, ordered it, received the computer, started loading the software, the computer was so slow it took an hour to load. Things started going down hill from there. I loaded MS Office, loaded just fine, when you try to work on an excel sheet it locks, word, locks, Virtually every program on the computer locks the system up. Now explorer is stopping, rather then restart on its own, I have to manually run it. I was hung up no less then 10 times in one day. Yes, I was upset after the first hang up, What did they want, me to send the computer back, then repair (re-install the operating system), WHAT!!! Absolutely not, if this computer is slower then my 3 year old computer, and this is suppose to be an upgrade, I want a replacement. Well, wouldn’t you know it, two weeks after I get my computer, they no longer make that model. I have to spend more money for another computer, with less features. Okay, wait 3 weeks, get the new computer, within 16 hours already having issues, and cannot load the programs I need, and specifically notified HP I was going to run on the computer. Tried to install the program, computer locked up. HP tried to load the remote access, could not launch the remote access software. I shut the computer down, started again, installed the remote access, and then installed the software, checked the event log, cannot tell me why I have 79 critical errors this AM alone. What do they do, run CCleaner on the machine. OMG. $5,200 worth of computers setting in front of me and neither work. HP, you need to look at your product, and you really need to train your people to NOT HANG UP ON THE CUSTOMER. Yes, I am screaming, I am a small business, 1 person, I have had to spend 30 hours just working on the computers to get them to work, now my second and looks like 30 more hours are ahead, but wait.. I have been on the phone with HP for 3 hours so far, how many more are to come, or do I throw my hands up and return everything, mark it as a lesson learned

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Stephanie Thomas February 6, 2018 at 10:09 am

They DON’T CARE! This is NOT the company I’ve known for 35 years…

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Susan S October 12, 2017 at 4:39 pm

I purchased an extended warranty for my HP Envy printer (5530) and when it failed to print I contacted HP for help. The technician had me run several tests and try a few things but it still wouldn’t print. He told me HP would send me a similar refurbished printer and set in motion the cancellation of my Instant Ink account for the 5520 and charged me to set up an instant ink account for the replacement. I received no updates on when the new printer would arrive, only for the instant ink welcome kit. Three days later I called HP to get trackng information for the replacement printer. It took at least a dozen calls- including many that were disconnected- to find out. When the refurbished printer arrived, I begin to disconnect the old one. That is when I realized that the only problem with the Envy 5530 is that the paper tray had not been fully inserted into the printer. The technician had failed to suggest checking the tray. The 5530 was otherwise fine. I did not need to replace it.

I attempted to contact HP to find out what to do. Again,I had to make 6 calls to reach the right person. Not one single agent offered to handle the whole problem. Then I realized it was also up to me to reinstate the instant ink account and to get a refund issued for instant ink on the replacement. At last FedEx picked up the unneeded replacement printer. I thought I was finished with this experience. However, this afternoon I received cartridges for the replacement printer. I contacted HP to find out what to do with them. The agent I spoke to told me that no printer I owned was enrolled in the Instant Ink program. I asked for a supervisor. He told me none was available. I asked him to check my account again or to let me hold for a supervisor. He returned to the line telling me that my account was found. These annoying episodes have taken me several hours and have given me much aggravation. Your products are fine- I’ve used your printers for years- but your customer service stinks.

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Judy Martin September 24, 2017 at 12:21 am

I made the unfortunate decision to have HP “solve” my computer problems. Ony problem – cost $50 which I did not have – had to borrow it. Yet 1 week later I had an issue and I called “My smart friend” that would give me unlimited assistance and was transferred around and was on hold for 45 minutes FOR NOTHING – not a damm thing was done. The “floor supervisor” Jimmy wanted to transfer me back to whomever after going thru an hour of BS and I told him no – I was going to get my money back and contact HP not that they give a damm. I want nothing to do with this company that up until this time had a good name with me. This computer is only 2 1/2 years old yet it has a hard disk issue and nothing was done to correct it. Sorry I’m not rich – I’m disabled and need my computer but guess what – it goes out and I get an error message “HARD DISK ERROR” and can’t get on. again, again, and again. I want my money back I can’t trust this company

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Leah Haley September 20, 2017 at 2:58 pm

I have ben experiencing extreme issues with my two new HP computers. I have switched from sprint to T mobile and now to AT@T.. why I am unable to access desktop games loaded onto the computer at the level of production I am totally confused this is a HP issue with a 2017 computer. please advise as I have switched suppliers with no changes but I have been hacked for the last 8 months into this 2017 computer

Leah Haley
txtornado57 at hotmail.com

PO BOX 177131
Irving TX 75017

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Britt Montgomery September 13, 2017 at 7:56 pm

Can some contact me asap to resolve my problem. My motherboard was replaced by HP, via Best Buy, prior to 6-1-17 my expiration date. Laptop purchased on 6-1-16 see order no. BBY01-785695058126. I went on a business trip for about 45 days as soon as I picked up the laptop, The laptop never worked it kept turning off every 10 to 20 minutes. Took it back to HP who stated they could not send it back to HP because it was beyond the 30 day period after repairs were made. Can HP look at my HP at no charge to me and replace it with a new motherboard at no charge to me if the MB is the problem? Can I take it back to Best Buy and have them ship it to you for repair based on an authorization form from you. Please let me know what you can do. Can you tell me how much does it cost to replace it with a new motherboard and to make sure the laptop is working like new again? Need your help ASAP. Thank you.

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Frank Lamica September 9, 2017 at 6:32 pm

I am in St. Petersburg Florida with Hurricane Irma about to hit in a little over 24 hours. I spent 1 1/2 hours today trying to get someone to fix my volume control button so that I could hear a local TV station and hear the emergency weather information on my laptop. Everyone I talked to refused to wave the charge to fix it. Because I live in a double wide I’m about to become homeless in a couple of days and explained to them I couldn’t afford to pay and asked them for their help. Case number 5002807216.. Apparently there is a complete lack of humanity at HP. When most of the country is praying for us HP still wants their money. I explained over and over again to every level supervisor I talked to how critical my situation was and I was hung up on and had to recall them back and start over and over again and again. I made sure that they had my phone number and after 2 hours when the phone connection was again terminated no one could call me back.
I want to thank HP for their kindness to me in my time of need and will remember this to everyone that I know for now and in the future. If I get through this thing this act of HP kindness will be retold many times as I plan to contact my local TV station, The Today show, CNN, and my local newspaper. I own and have owned several HP Laptops and printers and guess how many more I will be buying in the future.

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dimitra arrieta August 30, 2017 at 6:00 pm

I bought a HP 15 notebook and extended warranty on 3-23-2017. About a week ago I start hearing some noise every time I would turn on my laptop. Today the noise is a lot worse. I called HP about it on the phone for over 3 hours told me I can if I want go to Best Buy and call them case worker Sergio when I do so if I leave it with them they will pay for the service fee. Called at least 3 times leaving a message and no calls back yet. Asked for corporate number and they told me to look it up. Found the number for corporate and spoke to Dan customer relations he say I got to wait for a box tomorrow sometime and send it to them and it will take about 7 business days for me to get my laptop back. I’m discussed with this situation especially since I only have the laptop for 5 months and bought the extended warranty. They expect me to wait for 7 business days at least to work on my computer and that is my job. I have to go out and purchase another one now since I have to work by home. They have no consideration and the customer service is horrible. The tech number after calling at least 4 times I found another number since was not putting me thru tech or anything just disconnect after getting the info they requested. Automated it was. At this point I still waiting and have lost my patience with them. Do not bother next time for this company. I have always bought HP for years but the customer service was nothing like this since I bought it from the store and they had a loner so I was able to use at least another laptop until I gotten mine back. Definitely the worst !!!!!!

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Julia Vivero August 27, 2017 at 12:04 pm

We had a problem with our PC but it said that HP would restart it, they never did. When I called HP they told me my PC was no longer under warranty and if I wanted any help I would be charged for it. I spoke to Shawn in India and Eric in Central America both were very difficult to understand and both were definitely not customer friendly. They kept saying if I wanted any help I would have to pay for it. Finally got disgusted and told my husband to unplug the tower and to plug it in again and sure enough it worked. It would have taken a minute for Shawn or Eric to help us, my husband and I are not technical savvy but HP is so greedy and money hungry they want to get every nickel or dime they can from their customer. Be assured that we will definitely not ever buy a HP product again. Also we will tell all our family and friends how horrible HP treats its customers and if we are in Best Buy or MicroCenter and we see someone looking at HP computers we will tell them how terrible you treat your customers once they’re purchased your product, and caution them not to buy HP’s products.

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Jen December 6, 2017 at 4:40 pm

Absolutely horrible!! My “warranty” ran out 10 days before my blue screen of death. Though it was a Christmas gift and the package wasn’t opened til January. Would they even give me any reboot tips for free? Hell no! I believe they program their products to crap out soon after warranty. How can you claim your product is good when you refuse to support it after one year?? I promise this is it for me & my family with HP products. Customer service is a complete joke/waste of time!

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kat August 21, 2017 at 6:27 am

After my two negative experiences with HP products and service, and after reading the posts, my guess is that probably more than one person at HP is full on for the new robotic love dolls. The customer service is just so bad I can’t imagine anyone at HP is actually human.

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Anne Cicero August 18, 2017 at 7:51 pm

I was told by Megan in Corporate that I would receive two ink cartridges for the bad batch of ink I purchased 2 weeks ago and the first ran out after 16 prints (should be well over 100) and now the 2nd ran out after 20 prints. They said they would give me the second ink cartridge as a favor for the hassle I had talking with 7 different people on the first day (and now 6 today). I received one. HP is the worst customer service I have ever experienced, and they do not stand behind their ink cartridges blaming it on the printer. I have a HP computer, back up computer, laptop and this small portaprinter and a laser. NEVER again will I buy an HP product! What a waste of time and energy. Lousy customer “service”!

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C. Economopoulos August 1, 2017 at 2:46 pm

Dear Sir / Madam

In July 2015 visited the London Drugs store in Vancouver Canada looking to purchase a lap top.

As a self employed consultant into underwater equipment, I regularly travel within North America and Europe.

The London Drugs sales man was able to convince to buy an HP lap top because as

he said to me, HP is the company to offer me the best worldwide service.

I ended up buying an HP ENVY 17-K250 ca Note Book, PC AL 4900709768 S.N 5CD51012KR

What a mistake. Earlier this year while in Europe, visited my family in Greece and I decided to leave the lap top to my wife so I can use it as a backup unit during my visits.

In July 19 the unit stopped working. My wife phoned HP Greece and they asked her to take the unit to Plesio service center.

Plesio told us that they are not authorized to service HP equipment and that Info Quest is the one.

Since July 21 the unit is at Info Quest service center and the only response from them is the attached e mail.

Several days later my wife phoned them and a secretary told her that WE ARE WAITING AN APPROVAL FROM HP USA,

IF THEY WILL ALLOW US TO SERVICE THE UNIT AND SEND US OR NOT THE NECESSARY PARTS. ?????????????????????????????

At the moment, she is stuck at home waiting for an answer.

Other than demanding an immediate response, I will contact my lawyer and find out if I can take any action against HP Greece

and also let my business associates know about my problem with HP Greece.

With kind regards

Costas Economopoulos

North Vancouver B.C

Ocean Pro
Costas Economopoulos

e mail: oceanproj1 at gmail.com
Skype: costasXXXX

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Randy July 1, 2017 at 2:55 pm

I purchased an OfficeJet 4650. The install instructions were very slim, the DVD useless, the support web sites, unintelligible and there is no technical support phone number to call. I just purchased my last HP product ever.

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Anonymous August 8, 2017 at 5:37 pm

@Randy – I’m replying to your comment because you are the most recent one who I’m assuming is in the US. I’m another unbelievably aggravated customer who also will never again purchase an HP product. I’m curious, did you happen to try calling the corporate office phone number listed in this post? If so, did you have any luck? Also, since July 1st, if you’ve received any kind of resolution, would you mind sharing with me the phone number you called, who you spoke to etc.?

My problems are with more than one HP device and it’s been over a year that I’ve been trying to get things taken care of.

Thank you.

Reply

Rodey June 21, 2017 at 12:24 pm

Your session ID for this incident is 3747886.
Time Details
06/16/2017 12:48:25PM System: “Welcome to HP.com for Small & Medium Business customers. Your chat transcript will be emailed to your email address shortly after the chat is completed.”
06/16/2017 12:48:27PM System: “We occasionally experience longer than expected chat wait times. Please do not refresh this chat window. The next available chat agent will be with you shortly.”
06/16/2017 12:48:29PM System: “If you’d like immediate help, please call 1.866.221.4553 to speak with a Sales Consultant. There’s currently no wait!”
06/16/2017 12:48:36PM Session Started with Agent (Kathryn H)
06/16/2017 12:48:36PM Rodney: “I copied and paste this under your 48 hour sale, how much is it48-hour flash sale. I would like this one!Ships on: 06/20/2017$ 1549 . 99 $ 949 . 99OMEN Desktop – 870-130VSFast boot with 256GB SSD!Tech spec Windows 10 Home 64 6th Generation Intel® Co”
re™ i7-6700 Processor; Intel® HD Graphics 530 32 GB memory; 2 TB HDD storage NVIDIA® GeForce® GTX 1070; Founders EditionY8Q37AV_1
06/16/2017 12:48:42PM System: “Hello! My name is Kathryn H. I’ve read your question and am ready to assist you.”
06/16/2017 12:49:27PM Rodney: “Initial Question/Comment: I copied and paste this under your 48 hour sale, how much is it48-hour flash sale. I would like this one!Ships on: 06/20/2017$ 1549 . 99 $ 949 . 99OMEN Desktop – 870-130VSFast boot with 256GB SSD!Tech spec Windows 10 Home 64 6th”
Generation Intel® Core™ i7-6700 Processor; Intel® HD Graphics 530 32 GB memory; 2 TB HDD storage NVIDIA® GeForce® GTX 1070; Founders EditionY8Q37AV_1
06/16/2017 12:49:28PM Agent (Kathryn H): “Thank you for contacting the HP.com Small Medium Business Chat team, Rodney.”
06/16/2017 12:50:16PM Agent (Kathryn H): “Let me check that.”
06/16/2017 12:50:38PM Rodney: “lIt is giving me the 949.99”
06/16/2017 12:51:08PM Agent (Kathryn H): “Can you provide me the link of the PC you are looking right now? I’m unable to check it here.”
06/16/2017 12:51:46PM Rodney: “It is under YOUR 48 hour flash sale”
06/16/2017 12:52:04PM Rodney: “OMEN Desktop – 870-130VS
Fast boot with 256GB SSD!
Tech spec

Windows 10 Home 64
6th Generation Intel® Core™ i7-6700 Processor; Intel® HD Graphics 530
32 GB memory; 2 TB HDD storage
NVIDIA® GeForce® GTX 1070; Found”
06/16/2017 12:53:33PM Rodney: “I am coping it off of your web site”
06/16/2017 12:53:52PM Agent (Kathryn H): “Alright. I will check it here.”
06/16/2017 12:54:14PM Rodney: “I will be right back”
06/16/2017 12:56:08PM Agent (Kathryn H): “Okay.”
06/16/2017 12:57:06PM Rodney: “I had to get coffee”
06/16/2017 12:57:36PM Agent (Kathryn H): “I’m unable to find the OMEN Desktop – 870-130VS in our store.”
06/16/2017 12:57:51PM Agent (Kathryn H): “Can you provide me the link on where you copied it?”
06/16/2017 12:58:16PM Rodney: “Well it is top row center picture in the 48 hour flash sale”
06/16/2017 12:59:23PM Rodney: “This ios the top row”
06/16/2017 12:59:42PM Rodney: “World’s widest curved AIO!
HP ENVY Curved All-in-One – 34-b015t
Built for high performance!
Tech spec

Windows 10 Home 64
7th Generation Intel® Core™ i5 processor
12 GB memory; 1 TB HDD storage; 256 GB SSD storage
AMD Radeon™ RX 460 (4 GB”
GDDR5 dedicated)

Starting at $1,949.99 $1,749.99

Add to cart
V9B32AA#ABA
Enabled for VR gaming!
OMEN Desktop – 870-130VS
Fast boot with 256GB SSD!
Tech spec

Windows 10 Home 64
6th Generation Intel® Core™ i7-6700 Processor; Intel® HD Graphics 53
06/16/2017 01:00:19PM Rodney: “this is the top row”
06/16/2017 01:00:28PM Agent (Kathryn H): “I checked all the items that included on the Flash sale and I was not able to find the one you are looking right now.”
06/16/2017 01:01:23PM Rodney: “So you are calling me a lairer.”
06/16/2017 01:02:11PM Agent (Kathryn H): “Check the link below. These are the items that are included on the Flash sale.”
06/16/2017 01:02:13PM Agent (Kathryn H) sends page: “store.hp.com/us/en/cv/weekly-deals?jumpid=ma_home_hero_na_1_170616”
06/16/2017 01:02:34PM Rodney: “what is this”
06/16/2017 01:03:39PM Rodney: “store.hp.com/us/en/cv/weekly-deals?jumpid=ma_vp_pdp_na_1_170501#desktops”
06/16/2017 01:04:00PM Rodney: “this is at the top of MY PAGE”
06/16/2017 01:04:06PM Agent (Kathryn H): “Let me check that link.”
06/16/2017 01:04:56PM Agent (Kathryn H): “I found it now.”
06/16/2017 01:06:08PM Agent (Kathryn H): “It seems that you are referring to OMEN Desktop 870-115se which showing OMEN Desktop – 870-130VS on the flash sale.”
06/16/2017 01:06:36PM Rodney: “Initial Question/Comment: I copied and paste this under your 48 hour sale, how much is it48-hour flash sale. I would like this one!Ships on: 06/20/2017$ 1549 . 99 $ 949 . 99OMEN Desktop – 870-130VSFast boot with 256GB SSD!Tech spec Windows 10 Home 64 6th”
Generation Intel® Core™ i7-6700 Processor; Intel® HD Graphics 530 32 GB memory; 2 TB HDD storage NVIDIA® GeForce® GTX 1070; Founders EditionY8Q37AV_1
06/16/2017 01:07:37PM Rodney: “I need a computer badly”
06/16/2017 01:07:42PM Agent (Kathryn H): “You can check the link below for the PC that you are looking right now, Rodney.”
06/16/2017 01:07:45PM Agent (Kathryn H) sends page: “store.hp.com/us/en/cv/weekly-deals?jumpid=ma_home_hero_na_1_170616”
06/16/2017 01:08:32PM Agent (Kathryn H): “Since that’s a customizable model, that will take time to ship because it undergoes rigorous testing. The estimated ships date is on: 06/20/2017.”
06/16/2017 01:08:36PM Agent (Kathryn H): “Would that be fine for you?”
06/16/2017 01:08:42PM Rodney: “I would like this one at that price that is on you own site.”
06/16/2017 01:09:23PM Agent (Kathryn H): “Yes, you can have it cost $ 949 .99 instead of the original price of $1549.99.”
06/16/2017 01:09:28PM Agent (Kathryn H): “Were you planning on purchasing today?”
06/16/2017 01:10:10PM Rodney: “this one yes,”
06/16/2017 01:10:13PM Rodney: “Initial Question/Comment: I copied and paste this under your 48 hour sale, how much is it48-hour flash sale. I would like this one!Ships on: 06/20/2017$ 1549 . 99 $ 949 . 99OMEN Desktop – 870-130VSFast boot with 256GB SSD!Tech spec Windows 10 Home 64 6th”
Generation Intel® Core™ i7-6700 Processor; Intel® HD Graphics 530 32 GB memory; 2 TB HDD storage NVIDIA® GeForce® GTX 1070; Founders EditionY8Q37AV_1
06/16/2017 01:10:22PM Agent (Kathryn H): “Yes, Rodney.”
06/16/2017 01:10:40PM Agent (Kathryn H): “I can have a sales specialist call you now to assist you on placing the order for you.”
06/16/2017 01:10:59PM Agent (Kathryn H): “Just provide me your primary and secondary phone number and time zone. Would that be okay?”
06/16/2017 01:11:39PM Rodney: “Can I still go thru Paypal credit for the 6 months or longer”
06/16/2017 01:11:53PM Agent (Kathryn H): “Yes.”
06/16/2017 01:13:00PM Rodney: “XXXX-XXXX-XXXXx eastern time zone and I only have one phone number and you have it on file and my email XXXXXXXX at sbcglobal.net”
06/16/2017 01:13:13PM Agent (Kathryn H): “Thank you for the information.”
06/16/2017 01:13:21PM Agent (Kathryn H): “Are you available for the call now?”
06/16/2017 01:13:50PM Rodney: “Yes, will it be you”
06/16/2017 01:14:30PM Agent (Kathryn H): “Perfect! No, Rodney. That’s one of our sales specialist. I already take note the PC you want to purchase and the payment method you want to use.”
06/16/2017 01:15:14PM Agent (Kathryn H): “Our sales specialist will contact you as soon as possible. They typically call right away unless they are assisting other customers in which case it could be within the next 90 minutes. Please wait for their call to assist you. The caller ID often appea”
rs “1.888.999.4747” or “281.257.7820”. Please don’t hesitate to answer the call as it’s our HP callback team.
06/16/2017 01:15:34PM Rodney: “Can you give them the info I gave you. That way I will not have ANY PROBLEMS”
06/16/2017 01:15:56PM Agent (Kathryn H): “The chat transcript will be emailed to the email address that you input when registered. It will arrive shortly after we have finished our discussion.”
06/16/2017 01:17:15PM Agent (Kathryn H): “Is there anything else that we need to discuss before we end this chat?”
06/16/2017 01:17:31PM Rodney: “Please I don’t want to have any problems with them”
06/16/2017 01:17:42PM Rodney: “that is fine”
06/16/2017 01:17:50PM Agent (Kathryn H): “I do understand. I already noted the PC you want to buy.”
06/16/2017 01:17:58PM Agent (Kathryn H): “Since you don’t need any further assistance, would it be okay if I close this chat?”
06/16/2017 01:18:14PM Rodney: “yes”
06/16/2017 01:18:24PM Agent (Kathryn H): “You’ll be able to find a copy of this transcript in your email. Thank you for choosing HP. We appreciate your business.”
06/16/2017 01:18:25PM Session Ended
________________Dear Rodney,

Thank you for contacting us for assistance. I sincerely apologize for any inconvenience you may have experienced with your shopping here on our store. .

As we discussed, I am working on this issues and have this escalated to our IT Team to have this issue fixed. Please give us 24 48 hours to have this fixed. Once this is fixed we will honor the price on that model OMEN Desktop – 870-130VS (Y8Q37AV_1) with the price for $949.99 before tax.

Product: OMEN Desktop – 870-130VS (Y8Q37AV_1

If there is anything else we can assist you with, please do not hesitate to contact us at 888-476-3988 between 8 am and 8 pm Eastern Time, Monday through Friday. Any team member would be delighted to assist you!

Sincerely,

Albert
Manager
HP.com Store – Customer Service Team
___________________________________________
I am on the phone with Hp and repeatedly gave chat ID # 12 times and she is bring up a laptop and it has nothing to do with a laptop. How dum is your customer support and a manger as well. They can even find it now.

Reply

Anonymous June 18, 2017 at 6:29 pm

All they care about is keeping people money and makeing you pay more money and i want be buying a other hp computer all the people that work at hp are so rude and i give hp a 0 for the city service that you get when you called customer service

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Anonymous June 18, 2017 at 6:27 pm

All they care about is keeping people money and makeing you pay more money and i want be buying a other hp computer all the people that work at hp are so rude

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Karen Evens June 9, 2017 at 10:34 am

HP has apparently become one sorry operation. I purchased a new Notebook in Feb 2017 which failed in 2.5 months. I followed all instructions, troubleshooting, eventually tech help who said send it back, under warranty. I did but HP can’t seem to fix the machine they built. Waiting now nearly a month, no updates, I have to constantly check on the service page to find status as HP does not send any timely info. The estimated repair dates have been consistently wrong and aren’t updated unless I get through the hellish maze of contact pages and chat with a real person. So the simple truth I have learned, don’t buy HP laptops.

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Stephanie Thomas February 6, 2018 at 10:17 am

Nope… DON’T BUY HP anything!!! It’s not just their laptops…it’s ALL THEIR PRODUCTS… the company is crippled!!!

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Sandy Morris May 22, 2017 at 9:40 am

Summary of Laptop Model # 15-ay196nr Serial # CDN6415X3T
As I write this summary I would like YOU to keep in mind that I am a 68-year-old woman. Probably old enough to be your grandmother and I feel that I have been treated unfairly and that this laptop is not the quality I expected from HP.
I currently own 3 other HP computers and an HP printer which is why I purchased this new laptop. My 2008 Pavilion dv6000 with a Pentium 4 has much more dependability and better sound and much better quality.
Purchased during Thanksgiving holiday, 2016
Case #’s 3036471630
3036678512
3036681305
3036720123
3036681305
3037266588

Note: I can forward all emails associated with the support tickets if there were any.

Initial support techs blamed the computer issues on not using Internet Explorer and other support techs wanted after about 15 minutes to sell Smart Friend.

One tech person named Raj was excellent and I believe he was in quality control.

He transferred me after trying several different things to tech person named Pradeep in the hardware team. Pradeep put request in to send me a box to send the laptop to HP service for repair.

2-16-17 shipped to Jefferson, Indiana for repair
2-17-17 was notified case was being transferred from Leo Sanchez X7813860 because he was being assigned to a new area (Leo Sanchez is an excellent employee)
2-22-17 received email from Sabrina X7813749
2-25-17 Computer shipped back and received on 3-1-17 – Note from tech said missing drivers, new hard drive and new fan installed
3-1-17 Began reinstalling all software
3-2-17 Notified Sabrina – no sound, blue tooth issues- tons of registry errors
No response back
3-3-17 Re-emailed Sabrina same issues
No response
3-6-17 Emailed Sabrina with continuing issues
3-7-17 Contacted HP Forum to request info on how to reach corporate or a higher up tech support
3-7-17 Sabrina emailed saying she understands we have same issues
3-8-17 Sabrina emailed saying she had been out on a birthday celebration holiday and was forwarding my issue to Mike X7715318 and it was case #3037266588
3-8-17 Received email from Mike and emailed him back with time and day to call
He did not call during designated time
3-9-17 Emailed my disappointment that he failed to call during appointed time he had agreed to
3-10-17 Email from Mike saying family emergency for his not calling
3-10-17 Case was turned over to Donavan Moore X7715624
3-11-17 Received message and email from Donavan to set up time to call on 3-14-17
3-14-17 Worked with Donavan on computer-fixed sound
3-15-17 Received email and spoke with Donavan to schedule for 3-22-17 after my next webinar to see if results of his work were completely fixed
3-22-17 I had scheduling issue so rescheduled for 3-23-17
3-23-17 Spoke at length with Donavan and worked on computer again. Reinstalled audio and other drivers, a 2nd flash program and a 2nd Java plus Silverlight adjustment. Told him I would need to attend my next webinar to see if it played and then get back to him. He gave me a private email to email him Donavan.Moore at hp.com. I asked him to hold the status of my issues until I got back to him via email at that address.
3-31-17 Emailed Donavan to private email
No response
4-3-17 Emailed Donavan to private email
No response
4-5-17 Emailed Donavan both to private and to original support email
No response
4-6-17 Emailed Sabrina
No response
4-12-17 Contacted HP Forum

I would also like you to know that on 3-31-17 I took it upon myself to contact Microsoft to verify that the issues the computer was having were not relating to the Windows Operating System. I spent 2 grueling days with Microsoft support completing several different tests with the end result being that the Windows Operating System is functioning properly.

In summary, I do not feel that I can trust this laptop computer any longer.

Sincerely,

Sandy Morris

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Zalak Dave April 29, 2017 at 1:55 pm

With highly unreliable products, just stop selling laptops altogether!

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Zalak Dave April 29, 2017 at 1:54 pm

I have HP Pavilion 15au023cl laptop and it is experience kernel power issues for over 4 months now. Repeated calls with the HP tech support has only resulted in formatting the laptop over and over again and failed repair attempts.
The tech support is hopeless, cannot figure out the problem with their own system.
and HP won’t even replace until god know how many failed repair attempts.
Highly disappointed in HP not likely to recommend at all!
Replace or refund!

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Tamara Wanzer April 20, 2017 at 7:08 pm

I have an hp envy 15 this is my second HP laptop . I have been having so many issues with this device and whenever I call in for help I have to reset it or restore and I’m tired of this. So many times I have lost pictures and things like that that I cant get back. I am currently a college student that takes classes online and all of these issues are causing a lot of problems. There is always trouble starting and shutting down and when it is on an error message comes up asking me to take recovery options. The laptop sometimes makes a ticking sound for what reason I don’t know and that is just the beginning of what I have endured with this laptop

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TERESA D FITZGERALD April 18, 2017 at 2:02 pm

I am going to the news facebook.com/tere.hidalgofitzgerald

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TERESA D FITZGERALD April 18, 2017 at 1:25 pm

Probably HP should take the complaints as a way to improve their business customer service and product quality. I feel good to know that I am not the only person that feels treated unfairly, but I wish things will get better. This affect all the party involved, the credit card companies, the retail stores that sell HP and the consumer. Reputation worth more than money. Now I know the reason the sales man in Staples was trying to help me to get another brand, probably it is a coincidence, probably no….

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TERESA D FITZGERALD April 18, 2017 at 1:10 pm

I got my HP laptop in December and the pc cracked when I closed the lid. After several attempts of negotiate, Hp blames me for their defective product and do not want to honor its manufacturer warrantee. Please review my records, I am not a liar. I have been an HP customer for years and I do not deserve this treatment.
Hp resolution was to for me to put in my credit card a 600 dollars debit for then send me a 250 dollars coupon toward another hp without fixing my laptop. This is not right. My case number is 303-828-9918. I wonder how HP gets away with treating their loyal customer like this. I bought my pc from Staples and I am still paying for it. Now I need to think what to do next, but it would be nice if HP will come to a resolution.

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Kim Fuller March 18, 2017 at 1:04 am

I purchased a computer and returned it. When I called and talked to the return department the girl did a good job, I was so upset, I didn’t want to purchase another laptop. Then I rethought things and called back. I talked to customer service. They told me something totally different from the return girl. The person I spoke with spoke with her supervisor, and he only agreed to give me $50.00 off purchase. I called today, 1st time I called…I sat there on the phone after someone answered it and didn’t say anything…I kept saying hello…hello… is anyone there….I could here typing on the computer…after 2 minutes of this the call was disconnected. I called back upset of course. and talked to customer service again (so this will be the 3rd person) about going ahead and purchasing the computer. He gave me a totally different price and told me I wouldn’t get the same thing as I returned just with a different processor. He would not honor the $50 unless I purchased the 3 yr. warranty. I asked for him to listen to the tapes of the other calls. He stated he couldn’t do that. I asked to speak to a supervisor. He told me a supervisor wouldn’t help me. I asked to have to supervisor pull the tapes of my previous conversations and told him this is the 3rd price I have gotten for this computer and the price keeps going up each time. He told me a supervisor could not do that and would not help me. I am very disappointed with the customer service I have received. I have 2 HP desktops and wanted to purchase a laptop. If I would have known all the problems I would have had…. I am very disappointed and upset. Will not be purchasing a HP again. You have lost a customer, especially after the way the last caller handled the call. He should definitely not be in sales!!!!!!!!!!!

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Rhonda Baker March 17, 2017 at 7:44 pm

I have been a loyal HP customer since I purchased my first HP desktop in 2012. It is an all in one Touchsmart 520 with the bare minimums-6 gb ram, but it has served me well. I am currently working on a degree in Graphic Design and as my classes and software have become more complicated I decided to purchase a new laptop. As I also have an HP laser jet printer and have had nothing but the best service and products, getting an HP laptop was a no brainer. I purchased the notebook with 8 gb ram and better graphics. Imagine my surprise when I began working with the laptop. It is much slower than my old desktop and keeps giving me an error message. I work 10 1/2 hour shifts and commute over an each way daily so I don’t time on week days to call tech support. I was off today, Friday, and was excited to get my issue fixed. No. I purchased the laptop on 11/12/16 and called today, 3/17/17 and was told that my warranty has expired and that I will have to pay for technical support to fix the issue. Are you kidding me? I have had a product for four months and it has not worked as it should from the very beginning. I am outraged that HP does not take care of its products or customers. You have lost one of your best customers due to your lack of quality in your products and due to your lack of support. I will tell you that with a career in Graphic Design I need a product that is dependable. I also know that I will need to upgrade regularly. I can tell you that I will no longer be purchasing HP products and I will also tell my friends and co-workers so that they will not consider purchasing an HP product.

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Rhonda Baker March 17, 2017 at 7:48 pm

I am sorry about the typo in there. I commute over an hour each way to work, so my days are usually 12 1/2 to 13 hour days.

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steven- stockholder March 13, 2017 at 1:22 pm

I agree with analysts – HP is too big and as a result cant achieve customers satisfaction.

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henry March 17, 2017 at 2:10 am

Case No:-3032242172|CN4CM233TN [ ref:_00DG0h8qk._50027m7w60:ref ]

I have for reference your Service Call Report S. No. 1605 17609 (attached), my various mail and letters regarding my NEW PRINTER, A9T81B, Series DH3545, Sl. No. CN4CM233TN

As can be seen from the Service Report of 04/11/16 the Scanner Top Cover was found to be broken and was “WAITING for WARRANTY” validation.

FOUR MONTHS have passed and there is still no news at all from HP regarding the replacement of my printer cover.

I contacted HP on the 2nd instant and was given the name and phone number (7479042738) of Ms. Moumita who, I was told, could help me..
When I rang her up, she mentioned she was busy scheduling the engineers’ to send her all details and she would ring back in half an hour/one hour. The call did not come.
On the 3rd inst., I tried contacting Ms. Moumita again at 9:39am, 10:06am and at 01:12pm.
The first two attempts went in vain as the phone just kept on ringing.. third time LUCKY..
As soon as I mentioned my name “Henry Castellino” she promptly repeated “Henry Castellino” and handed the phone over to one Mr Sarfaraz, who told me the printer cover was a “Cosmetic Item” hence was not available, but if I sent him my Invoice Copy he would calculate (under some T2Offer?) the amount I could get as a Discount for purchasing a new printer.
To process this Discount he said he would require my Invoice Copy…
I sent the Invoice copy on the 3rd instant…till date no reply…

May I have frank answers to the following…
1. Is HP/IQOR waiting for the Warranty to EXPIRE before replying?
2. I have attached photographs of the breakage.. Is it possible, under whatever cirXXXXstances, for a customer/end user to break the top cover in that way?? – the CLIP has chipped off.. if a customer had broken the top cover, the WHOLE clip would have broken off.
3. I have re-attached photographs of your service engineer opening and repairing the “Stuck Scanner”. This was repaired TWICE so I feel that, at that time, the Cover had been broken.
This only came to light when I was working with the printer on November 2nd, 2016.
4. All this apart, from the experience I have had so far with HP and allies, I feel I would have to pay for a new Scanner Top Cover, which, reluctantly, I guess I would perforce HAVE to!

I find it difficult to comprehend how, within a matter of 7 months, spare parts for a new (PREMIUM) Printer is not available…hence, I would request you to kindly arrange to supply and fit a Scanner Top Cover for my (NEW) PRINTER, A9T81B, Series DH3545, Sl. No. CN4CM233TN, purchased on 02/04/2016, installed by you on 06/04/2016 or REPLACE the same with a new one.
No discount/depreciated values and/or the likes is acceptable to me on my existing Printer.
Regards

(HENRY D CASTELLINO)
9830627747
Copies to : servicehead at hp
biraja-prasad.bidhar at hp.com
HP Support
“hp-india_manager_relations at hp.com” .. for information and necessary action,
please.
amberdigital at ymail.com.. For information and necessary action, please.

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Gina March 7, 2017 at 3:03 pm

No customer service. no live people. all numbers go to automation. lousy products.

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harvey February 15, 2017 at 6:35 pm

HP SCAM ALERT , I find this very disturbing, the fact that hp has indeed bein breeched by scammers they are calling from hp’s legitimate # (1-800-752-0900) they have all client information , phone numbers , email , home address , previous computer problems , your sales info , ect ect , this is disturbing and they need to rectify this situation its there responsibility to protect there customers,,,,, and when I talk to customer service they have the nerve to tell me its my fault if when I have a call back date scheduled with legitimate HP tech support and the scammer also has this information so the scammer calls from hp’s legitimate phone number and knows all specific account details and then he randomly asks for remote access , WTF , so I told him to call back later and let him play around on windows 95 just to see if he was a actual technician and he was fraudulent , I suspected it so I didn’t get fooled , but I work on computers every day , this might not seem odd to the average user that’s waiting on a call back from hp …. HP NEEDS TO CORRECT THIS IMIDEATLY

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Stephanie Thomas February 6, 2018 at 10:29 am

I, too have had this very same experience! I will no longer give them permission to take control of my computer as I’ve caught them downloading from it. No mistake. They ARE dangerous scammers!!!

I’m 82 years old and have been dealing with, and working with HP since the 80’s… back then they were a good company. Now they’re nothing but a bunch of thieves and scammers!

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Karen February 14, 2017 at 3:23 pm

I had to call corporate I’m working with someone he said they will send the same one they will send to me and I get it I’ll send the other one back my prob is I got an HP back in Jun Best Buy from Set to Dec of 2016 had it more them me I took it 3 times the last time they could not fix it so they gave a gift card to get another on WELL I the same problems the screen had yellowing lighting around it I exchanged 2 times after that I called hp corporate, that is when I got this person we email over a month I’ve had it I told I want a better one as this has cost me time and money as I run a small biz.. for all my hassle well today we can give a gift card WHAT the heck ya I got a better price at Best Buy I’ve have to pay an extra 200.00 more nope I calling again today and give them a piece of my mind
I told HP needs to right by me

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Eric February 13, 2017 at 6:09 pm

Purchased a hp laptop for my daughter’s birthday in December 2016. Soon after she had problems with the charging connection on the laptop. Called and set up a case and repair number. Sent it in in early January 2017. I called in early February and they tell me it wouldn’t be Reay till April 11. That’s about 3 months without my daughters labor she uses for school. School will be out in late May. On top of that it only a year warranty on laptop so I’m getting beat out of 3 months worth of the warranty deal. Tried to talk to someone in charge and they gave me the run around. Called corporate and just sent me right back to the first people I started this ideal with. Worse costumer service I have ever encountered, and I have delta with some bad one. But this one makes those look like a cake walk. I usually don’t leave reviews or replies but I needed to do this. I’m going to tell my kids, family members and anyone who even thinks of purchasing a product from hp to think twice and they better warn anyone they care about to stay far away from hp products. It’s that bad.

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Mandy V February 6, 2017 at 10:50 am

I’ve always had Dell Computers (and never had problems with them), but for some reason in December 2014 I thought I’d try HP and purchased an All in One Pavilion 23 desktop computer, and all I’ve had are problems with it. It’s been sent to HP 2x for repair, and the problems continue. Here are the errors that continually come up when the pc is turned on “hard disk error; SMARTcheck: NOT installed; LONG DST: NOT installed; and this error comes up almost every time the pc is turned on “ERROR-NO BOOT DISK has been detected, or the DISK HAS FAILED!”. What is this all about? I have to manually turn the computer off and on several times before it works properly. I have continually called HP and all they can offer me is additional warranty for $199/year. HECK NO!!! One technician asked me where I had purchased the computer, and when I told him BEST BUY, he told me that could be the problem because vendors keep their computers on shelves for years and by the time they are sold, the systems on the pc are outdated and may cause it to have problems. REALLY??? SERIOUSLY??? My computer has been returned to HP 2x for repairs and the apparent repair action shows as ReplacedHDD. So why do I continue to have the same problems??? I’m done with HP!!!! Will never purchase another one of your products!!!

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m. jamison February 5, 2017 at 6:45 pm

“if you don’t take care of your customers, someone else will”.
-L.L. Bean
BTW: they have a lifetime warranty on all their products, no questions asked.

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PHILIP SKALINAKI January 19, 2017 at 1:50 pm

i purchased two laptops one for my wife and myself. on both the zoom just kicks in the fonts go wacky. My keyboard doesn’t function. I cannot type the at key unless i use the on screen keyboard. Cannot scroll the pages. Attempting to scroll the page keeps returning to the top of the page. NOW EVERYONE OF THESE ISSUES ARE ADDRESSED GOING TO GOOGLE. AND REMEDIES ARE SUGGESTED. WHY IN THE HELL CAN’T YOU GEEKS SEND PATCHES OUT OR WHATEVER TO FIX THESE PROBLEMS. NO YOU WANT US TO TO SUPPORT TO PAY YOU GUYS TO FIX THE ISSUES. MY DAUGHTER HAS ONE OF YOUR LAPTOPS AND HERS IS ALSO JUNK. IT’S A DISGRACE ON HOW YOU PEOPLE TAKE ADVANTAGE OF PEOPLE.

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coolcondor January 13, 2017 at 7:22 pm

i purchased a laptop a few month ago now its slow and the techs wont help they say i need to purchase a extra plan. why does hp offer tech support if they wont help? so much for customer serviceI NEED THIS REFORMATTED AND THEY TOLD ME ITS A SOFTWARE PROBLEM.
your competor i wont mention who always helped me

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coolcondor January 13, 2017 at 8:50 pm

i purchased a laptop a few month ago now its slow and the techs wont help they say i need to purchase a extra plan. why does hp offer tech support if they wont help? so much for customer serviceI NEED THIS REFORMATTED AND THEY TOLD ME ITS A SOFTWARE PROBLEM.
your competor i wont mention who always helped me BUT IT BEGAN WITH D and i have had a few of their computers when i had a problem i called and they fixed it if reformatting was needed they walked me through

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coolcondor January 17, 2017 at 1:39 pm

just to be honest i have to let you know im looking for a desktop and i dont think it will be an hp

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coolcondor January 19, 2017 at 2:38 pm

corporate called same thing as hp techs said.

still no help from anyone

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coolcondor January 19, 2017 at 3:00 pm

not being mean or nasty but i was saving for this laptop as i am limited on funds.
i really cant afford this loss or to have it reformatted

COOLCONDOR February 7, 2017 at 2:03 pm

i dont mean to offend anyone at hp but——- if you market hp computers you should stand behind what you sell.
HPsells you a computer and then when something goes wrong and you call for tech support all they do is try to upsell to purchase additional support.
This is a joke .
if someone purchased a computer from hp i guess they want you to buy if it needs formatting or repair they just want you to purchSE A NEW ONE OR REPAIR FROM A THIRD PARTY

COOLCONDOR March 11, 2017 at 3:26 pm

i am looking now for a desktop . hp needs an overhaul of employees if i had to rate customer service it would be 0

Cynthia January 10, 2017 at 4:13 pm

First, I’ll say I know no business is perfect….BUT I’m quite frustrated with HP and the way they’re doing their business. I ordered a laptop and wireless mouse on Dec. 5, 2016 for my daughter Christmas gift, well, my problem is I HAVE NOT RECEIVED HER LAPTOP as of today Jan. 10, 2017. This is totally unacceptable coming from a very reputable company. I’ve been on the phone numerous times, hours, minutes and days. First the laptop was being held in “customs in China”…. really?? I live in the U.S. and should have my laptop by now! I was told I wouldn’t get it before Christmas so I had to buy another gift for my daughter to suffice for the laptop not getting to her on time as planned and knowing three weeks was more than enough time to receive it. In the meanwhile, I mentioned to the HP Rep that I wasn’t going to be at my job the week after Christmas and I was assured they would reroute the laptop to my home address. Well, that did not happen it showed up at my job while it was closed for business and “Returned To Sender”, now for the past two weeks after talking with two “HP Rep and two HP Supervisors” my laptop is still sitting at supposedly the HP Warehouse and no one seems to be able to reach the warehouse for some reason. I’ve asked for some sort of compensation for my inconvenience and I was offered a $10 credit…. Really HP? The HP Reps at this point have no clue what’s going on and again this is totally unacceptable and I will spread the word furiously with everyone who it matters… BBB, Yelp, FTC, etc… I will give them till the end of the week, and if no word of my laptop…. I will get my full refund back for the laptop and wireless mouse. DELL I’ll be on your website because I don’t see it arriving on or before Friday…..

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Joyce Johnson January 2, 2017 at 4:29 pm

Dear Sir:
I have only had Hewlett Packard Desk Top Computers ever since Windows 98 Version hit the market. I have only had high regards for Hewlett Packard, until now. Hewlett Packard is allowing non reputable service scammers to flag my new Windows 10 Desk Top Pavilion with warnings of over 300 viruses have infected my computer. There is a number flagged to call immediately to Hewlett Packard Support with a 877-910-4204 number listed. When I called, it was NOT Hewlett Packard Support, but Fasco Three Corporation as the un-American dialect stated when I asked if this is Hewlett Packard. ( I was brushed off but I kept asking is this Hewlett Packard Support. Finally I was told it was not, but they have HP certified technicians.) I said you have false advertising on Google with the 877 number that is listed. To top it all off, they were charging over $100.00/year for a contract that will keep my computer clean and up to date.
Dear HP, what can I do to keep these Scammers from flagging my computer of false information and what are you going to do with allowing false numbers be issued on Google and the Internet to make people think this is a bonafide Hewlett Packard Site?
Joyce Johnson, Little Rock, AR

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LGBrown January 12, 2017 at 10:18 pm

The very same thing happen to me. I changed cable companies and I could not get my printer to work properly. It is still not working. These are the HP Tech’s that tried to get my printer to work and could not. Daniel, Kit, Likith. Daniel was on the phone for a least 7 hours, Kit was on the phone with me for hours as well and so was Likith. None of these tech’s were able to help me.The printer did print for a while and stopped again and again. Presently, my printer is not working again, and I can not print a simple doXXXXent.

I requested a new printer their reply to me was I did not need another printer, because there was nothing wrong with the one I have. However, it is not working, and they could not get it to work for a day. I begged them to speak to my cable company to resolve the problem with the printer, but they would not. Does anyone think it is right for loyal customers to go through changes like this. Where is the customer service, and I did receive a call to day about a virus on my computer and I was asked what kind of computer I have I replied to them that I had a new computer and I would call the company to find out if I had a virus and hanged up because I knew it was a scam to get money.

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Lisa January 2, 2017 at 11:19 am

I just bought a new laptop that worked fine except there was no key code to register Windows 10 which limited me to what I could use. I called HP for help, got a girl I couldn’t even understand, we went through several processes and before I knew it, I got the blue screen of death. YUP, THAT’S RIGHT, an HP tech managed to crash my computer. She then did a complete hard drive restore which did not work. Before doing the hard drive restore, I specifically asked 3 TIMES, what about the Word programs and other programs I just downloaded and she stated don’t worry we can get them back, so I asked are you going to get them back and reinstall them, and she responded with Yes, yes don’t worry we will fix it for you. GUESS WHAT, no one at HP is going to help me and basically told me they don’t know what to tell me call Microsoft Word. Thank you for not only crashing my business computer, but know I, MYSELF, have to restore everything before I can finish my accounting for my accountant to do year end stuff. THANK YOU FOR SCREWING ME OVER, IN CASE HP DOESN’T REALIZE THIS, THE FEDERAL GOVERNMENT HAS A DEADLINE ON WHEN TO GET OUT W-2’S.
This has not been the only problem I have had with HP products and their support system in the past year and a half. Then I try calling corporate who left me waiting for someone to answer my phone call for 45 minutes. Needless to say I hung up. I used to love HP products. Not only has their products gone downhill and don’t last as long, but their customer service is the ABSOLUTE WORST!!!!! Time to move on!!!!!

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Stephanie Saltas December 27, 2016 at 4:31 pm

I bought my laptop in June of this year. I was taking a test for school on it and the screen went black. I called HP support and they were worthless. I could barley understand the techs I was talking to. HP out sources their technology support to some middle east country. I couldn’t take my laptop and where local to get it fixed. I had to send it. I am a full time student and I work full time. I should have been able to take my laptop somewhere to be fixed. It’s under warranty. I am going back to Apple. I’m so tired of dealing with HP. There are plenty of Apple stores I can take a laptop and have it fixed on the spot without sending it FedEx. My boyfriend has anot HP as well. His acts on its own. Opens programs on its own and shuts them down at will without touching the laptop.The arrow moves across the screen by its self. He’s going back to Apple as well. I shipped my laptop two weeks ago, I called to see where it is, IT’S STILL THERE, LABEL ON IT, NOT SHIPPED. I can’t belive I waisted over $600 on that P.O.S. I will be happy to spend $2000 on an Apple that will last me through school without all this B.S.

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clayton November 4, 2016 at 11:56 pm

cant even open youtube to listen to sound repair… used a different site and all it sounds like is they decreased total volumn and increased treble… sent to you via my 8yr old lap

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clayton November 4, 2016 at 11:22 pm

sent my laptop in for a warranty sound issue. after 2 plus hours allowing a group of three people with control of my laptop to not correct the issue… wasting my time. sending in for warranty, took another 1/2 hour to arrange. unit returned to me and upon using it the first couple of times this last week, it performed only at a snails pace.. it cant even delete history in less than 60 seconds. currently using my 8 year old hp lap… way faster. This unit can take 30 seconds to load a page… old pc… same page… 3 sec. very dissatisfied with this product… shouldn’t have purchased it… recall on it for battery issue just before my production date. another 1/2hr call and all I hear is it is now out of warranty with a problem I didn’t have before you worked on it under warranty. I would prefer my $$$ refunded rather than have to deal with you cs dept again. fix it or refund it but please do not waste more of my time

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Dr. John Sgarlata September 14, 2016 at 4:13 pm

HP has to be one of the lowest forms of corporate life there is, only Comcast is ahead of it.
HP sends out a firmware update that renders aftermarket or recycled ink cartridges ineffective, hoping of course you’ll run out and buy their wildly over priced ink. This is not the first time. There was a class action suit for a very similar situation a few years back. This blasted behemoth thinks it can do anything it wants to damage a consumer and get away with it.
Well HP, it’s just not going to be tolerated. Your loosing market share in several areas due to incompetent management. You’ve made horrible acquisitions and you ran out of town on rail Carly “I think I want to be president” Fiorino after she nearly bankrupted you gangster outfit.

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Georgia Kubat September 9, 2016 at 9:56 pm

My name is Georgia. I am writing in regards to the HP Stream notebook that i purchased back in March of 2016. Back in late May i couldnt get it to download the updates for it. I called talked to a young gal and she got it done. the next time i called it would not boot up so that my husband and i could use it. I called again and was put on hold and hung up on 3 times. When i finally got to talk to someone i had been on hold for 45 minutes.
when the young man that i was talking to got rude with me and accused me of not doing the backup step. I ended up getting a flash drive for free to get it working again. after several attempts to get it working it finally worked. About 3 weeks ago i came home from work to have my husband tell me that the screen to the computer is broken. I right away took a look at it. There is no damage to any part of the computer except for the screen underneath the top screen. I just called your help desk and was accused of damaging the computer. All that was done to the computer was the screen was cleaned by my husband while it was off. He turned it on to use it and found that the screen was cracked. I was told that the screen being cracked is not covered by your warranty because it was an accidental damage. We did nothing to it except clean the screen. I must tell you that i am not happy with the service that i have gotten from your people at your customer service center. Most of them are rude and are quick to accuse the customer of damaging the product. I take very good care of my computers. I have never had a problem with any computer as much as i have had with HP. Unless i can get some help resolving this issue i have no choice but to tell my family and friends that HP does nothing to help you out if you have a problem with their HP computer. That the warranty is no good so they might as well leave it in the box and not use it. I hope that i will get some kind of a response to this email. I can be reached at 307-315-3686. If i dont answer please leave a message and i will get back to you as soon as i can.

Thank you for your time in this matter,
Georgia Kubat

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Olga Otero August 20, 2016 at 7:59 pm

My brother purchased an HP pavilion laptop from cotsco for me. I barely got it out the box and had trouble with the system shutting down due to memory failure. I also noticed the speaker grid was not comepletely perforated. I suppose the factory in China was only concerned with getting the item out rather than a quality product. A full diagnostic was never performed before shipping, neither was the right processors were used (as far as I can ascertain). I would like to return the laptop for an exchange or return. I’m only hesitating due to the fact that my brother will have to be notified and he would not be “happy” about it (to say the least). I was told a shippingu box will bie sent to me to return the laptop for repair. My cocern is if a “supposedly freshly” built, brand new laptop needs repair, how long will it last? The laptop’s original price was just over $1,000. My brother specifically waited to get it on sale. (To think he wanted to buy a more advanced model makes me very relieved.) I cannot see the value of this laptop for the price their asking—-even on sale for half price of the sale price! I hope this incident can be resolved without foo much “drama”.

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Mike Schell August 15, 2016 at 6:58 pm

The contact numbers you show hear for their HP corporate are no longer accurate. Nor is the 800- 474-6836 “helpline” number…The corp. office one which has been “good” for some years is disconnected; the helpline one takes you to something called “Keitel Corporation” in Albany NY.

Of course, HP is in the tall grass again. This has got to be one of the worst companies ever…not that they always were. Once upon a time, the exact opposite was true. Now you can’t even get hold of them because they are such a miserable company everyone there is hiding under his or her desk.
Lovely.

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Tammy Robinson August 16, 2016 at 1:59 pm

Hi Mike, Thanks for letting us know. We have updated both the corporate office phone number and fax number.
The new helpline number is (800) 857-3000 – Thanks again!

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Trevor Money August 15, 2016 at 1:58 pm

Purchased an HP 550-a114 deskptop Windows 10 system after being told it could be expanded from 8GB RAM to 64GB RAM and that there were available slots on the motherboard for expansion (critical as the on board graphics would not suffice for the business application it was to be used for). After purchase, after SEVERAL hours on calls to tech support with incompetent individuals who didn’t know a single thing about htis system, I received by email from HP, a diagram of the motherboard with full specs.

1 Half height PCI xpress expansion slot only!
I purchased 1 additional 8GB RAM module and on openeing the case discovered…….NO SUCH PCI slot on the motherboard whatsoever!!!!!!!!!!

HP lied to me prior to purchase of this system; lied to me about the max RAM capability; lied about the motherboard; lied to me during the entire technical support process & left me with a RAM module I cannot return.

This system was for a Client (I have 25000 in West Texas and New Mexico). SERIOUSLY contemplating a mass email advising them NOT to consider HP for futer Computer System purchases after this debacle!

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Tiger March 11, 2017 at 8:12 pm

The ablitiy to think like that shows you’re an expert

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Patricia Farrell- Gove July 26, 2016 at 11:02 am

I am writing you as it has come to my attention that companies as yours, gives away laptops for certain reasons. Instead of going into a long story I will just be honest with you, and hope it will be enough. My Compaq is on it’s last leg and there’s no way I can afford to go out and get another. I bought this one when I first recieved my Social Security Disb. back money. I only recieve 820.00 a month and even with my Husband working we barely make groceries. My computer is my outlet to the world, I keep my medical portals with my Dr’s and stay in touch with my Children and Grand children, pictures and such. I am asking your company as I have an HP Deskjet 1000 printer so I thought it would make it easier if this was truly a legit possability. I was told companies give away Laptops as forms of promotions and I swear to God I would truly be Appreciative if I could qualify.

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Juanito Cuico July 14, 2016 at 12:21 am

Extended warranty issue: Purchased the PhotoSmart 7525 all in one warranty start on 05/05/2014 with a an extended warranty of two yrs. The Photo smart 7520 did not even last a year and it is beyound repair and HP send me a replacement printer HP Envy 7640.After installing the the replacement printer, I diid called HP and talk to Haudi from India an HP agent. and verify the warranty of this new printer and the extended warranty involved. He told me that all HP printer have a one year warranty, If that is the case that HP is guarranteing their one year warranty of every printer, and he said yes. I told him since this is the case I’ll have a total of four years warranty . I did ask him twicw about with agreed on. and he said absolutelly. Today I called about the ink contract and mentioned to chech for my warrantry, and I found out that this guy Kiv told me that that HP are only required for a three (3) warranty included with my extended warranty. I can’t believed what this guy is taling about, for Your agent before give me the four year warranty as stated. If Hp is committed to the warranty of their machine for one year, I don’t see any reason this warrantry was not honored. Also to remind you your agent is hard to understand, and not fit for customer satisfaction explanation. NEED YOUR ANSWER TO THIS MATTER.

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jeff adler July 6, 2016 at 9:19 pm

Just received my custom hp 17t laptop and upon unpacking unit heard loose part(s) rattles from inside unit. Called customer service, agent had her own agenda and would not listen to what I had to say. After over one hour she gave me an address for a service center in my area. Hover, it was not a service center but now a gaming center. Called tech support but they could not help and said I should possibly return unit and wait for a replacement to be made. Going overseas in one week, so a wait is not feasible.

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Alison Freeman June 18, 2016 at 8:02 pm

HP

This is my seventh phone call in one week. I bought my computer at Staples six months ago, I was told that my computer should be replaced, and was told that a box would be sent to me a week ago. I never got it. I have spent a total of 7- 10 hours trying to get resolution. I have been disconnected repeatedly.

I have been told by both the IT person and the staples manager that the computer should be replaced. This is incredibly exasperating and if I don’t get this resolved, I will be going on numerous social media sites and explain how you have the worst customer service I have ever had.

I can tell you now, that I will never buy another HP product again and have already told people about my experience. I am in a management position at a major university and have eliminated HP from our vendor list. Please feel free to write to me at dralisonfreeman at gmail.com

I can tell you now, that I will never buy another HP product again and have already told people about my experience. I am in a management position at a major university and have eliminated HP from our vendor list. Please feel free to write to me at alison.freeman at csun.edu

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Lisa Esposito June 17, 2016 at 5:19 pm

We own 4 HP laptops and are on our 3rd HP printer. Loyal customers due to the thought that you provided a solid product and stood behind your workmanship.
HP Envy m6. The left hinge is separating the casing of the keyboard portion of the computer. Countless reports online of the same thing happening to others.
After calling customer “Support” and speaking to someone from another country and his supervisor it has become clear that your company does not stand behind its products. You created a product with a faulty part. Your company should fix the part free of charge.
You have lost a customer and any future positive reference for your products. Thank you for the frustration and complete dissatisfaction.

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Erin June 4, 2016 at 11:22 am

On the phone with HP, yet again, for our recently purchased HP Envy. The unit has been disabled more than it has been operable. While HP support has attempted to be helpful by running remote diagnostics and hours of apologies for my inconvenience, there has been no resolve. I was instructed to reinstall the OS and that was supposed to fix the issue but again, no dice. Finally, the unit was shipped back to HP for repair. This week, I received the unit back and here I am on the phone with HP. I called in with my case number and was quickly advised that I should call the repair department. At the moment, I am being batted around HP’s customer support center, repeating the same information OVER AND OVER AGAIN!! My computer repeatedly freezes in various applications and the only solution is to shut the computer down and restart it. This ridiculous for a brand new CPU to be performing at this level. I am currently using my old trusty 7 year old HP All in One while the new and “improved one is being trouble shot! I am utterly disgusted with the amount of time that has been invested in trying to fix this CPU. Just send me a replacement unit and I will be happy!!!

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Dee May 27, 2016 at 1:01 pm

I have been on the phone with HP store for over an hour, been speaking with the Taliban, still waiting on my hard earn money. now on the phone with corporate headquarters and that too is also a joke, so they pair me me with this fool named Jamal, whose also breathing hard over the phone, then had the nerve to tell me I was getting an attitude its not my fault you cant breathe and very unprofessional, I used to think HP was good now I know the services behind them is wack, even at headquarters. I was on hold for nearly 2 hours that headquarters with Jamal, He was rude, then send me to a Leon, who seem nice, but we got nowhere. thanksfornothingHP

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N. Cruz May 4, 2016 at 12:25 pm

I have had HP’s for a long time; since college, Med School, etc…

Within the past few years and in an effort to compete with other companies that produce the same products, HP has failed beyond reproach. I have unfortunately had to work with HP’s “Technical”and “Case Management” departments for well over 3-months and counting regarding a laptop that cost nearly $1,000.

The last “Case Manager” (I will use initials instead of the employees full name), “T” I worked with (and 3 Replacement laptops later) I shared I did not want to continue the laptop trade-offs and wanted a full refund (of which they a had the original receipt) and I will purchase a different laptop via a different company until HP sorts out their “Issues” with the devices. He agreed. Many days later, I receive an e-mail (not the courtesy of a phone call) that the Case Manager “T” I had built a relationship with has been replaced with another. After speaking with the new Case Manager , “M” (after the receipt of the e-mail) it is obvious he had and still has no intention on wrapping this matter up. I contacted the “Corporate” Office at 650.857.1501 and asked for the Office of the President. The representative “J” shared, “We stand by the Case Managers and I will contact your Case Manager”.

HP has no concern about the customer. After reading the posts on this site, it is painfully clear there is no allegiance/respect/regard or there of as it pertains to HP and the company’s pseudo-relationship with the customer.

HP has officially lost one of its faithful customers.

Unfortunate.

Best to you.

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Rameki May 17, 2016 at 3:19 pm

I’m currently on the phone with HP CASE MANAGER!!! I’ve been a LOYAL CUSTOMER SINCE 1999. After this, I’m DONE WITH THIS COMPANY FOREVER!!! I’m having issues regarding receiving my laptop which was supposed to be delivered by Fed Ex a week ago. I’m still having trouble getting my package delivered. They say they can’t deliver UPS, but I’ve had this problem previously and they ended up having it delivered UPS!!! They should utilize both companies if this is the case. I ALWAYS have PROBLEMS with Fed Ex delivery. Never a problem with UPS. HP is NO HELP!!!

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Randall Smith, Ph.D. July 14, 2016 at 6:42 pm

Your story is truly unfortunate, for several important reasons. After resigning from the USAF following the Vietnam war, I accepted a position with IBM Corporation, first as a field engineer, then as a systems engineer and S.E. manager and finally as a marketing representative. Some of the most valuable lessons I learned from IBM (and they were great teachers) had to do with providing outstanding service. Their approach was that there are several good hardware and software manufacturers that customers can choose from. The single most important difference that would distinguish us from the competition was customer service. Whatever it took, we did, and we never told a customer we could not satisfy a hardware or a software request. Companies such as HP and Dell appeal to a particular marketplace that does not think in terms of service after the sale. Perhaps price is their overriding concern. I had purchased two HPs several years ago – one for a college-bound daughter, the other for my wife. My wife’s computer developed a networking problem over a month ago. I have, at last count, talked with 21 different “technicians” at various levels. None of them knows what they are doing. There is no logic, no thought flow, just an endless series of useless and unproductive activities. These kinds of people would never survive working for a company like IBM. The mindset is totally different. Unfortunately, those of us who are left to depend on them must find creative, non-HP ways to get our computers repaired. Like yourself, I will never have anything to do with HP again. Remember the “dollar vote” – every time someone buys inferior merchandise, they are casting their vote for more of the same. Best of luck to you.

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Richard Pace March 18, 2016 at 9:56 pm

I purchased an HP 500-223W brand new, it doesn’t show a picture at all. Me knowing a little about CPU’S know that chances are its the video board!!! I’ve contacted HP customer service on Tuesday March 14,2016. After spending 2 hours of my day on the phone with foreigners, telling me that my warranty is out even though I just purchased the computer the day before, they finally decided to say that they will fix it for free. Supposably they agreed to send me a box with a free shipping label. They said it will take 2-3 business days before I will receive the Bo’s at my door step. Today is the third day and still no box. Never bought something brand new and had so many problems with it. I will be reporting this to the BBB first thing Monday morning. I’ll never purchase anything that has an HP logo on it again.

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jacqueline Medley March 29, 2016 at 5:43 pm

I am going threw a similar problem. Then they mailed it back to me without signature and UPS left it on my front door. I never received it. This was a company computer valuable information was in it. They act like they don’t care so now I have to sue HP.

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Ashley Enrique March 9, 2016 at 8:14 pm

HP customer service is a load of XXXXX. I just bought a brand new laptop two weeks ago and it will not turn on. I have been calling customer service for days and have spent hours on the phone with foreigner’s who can not help me what so ever. I will never buy a HP product again.

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Jeff Finley February 22, 2016 at 3:44 pm

We bought 40 HP scanjets and none of the buttons work with windows 7. On hp website it says it is compatible with the G3110, but it is not. None of the HP techs can get any of the 40 scanners to work on a windows 7 machine. So we wanted them to replace them. They replaced 6 of them and since October of 2015 we have had this issue and HP does not seem to want to make it right and replace the others that dont work with windows 7 even though their site says it will. That makes pretty crappy customer service!!!!

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RHONDA COOMER February 14, 2016 at 5:20 pm

RHONDA COOMER SAYS:
I AM COMPLAINING TO THE B.B.B. CONCERNING CUSTOMER SERVICE, THE TECH TALKING ME INTO PURCHASING A HACKING PROGRAM, WHICH HE BLAMED ON MY DOING BILL PAY ONELINE, AND TALKED ME INTO PURCHASING A “360 TOTAL SECURITY” TO REMEDY MY PROBLEM. IT DIDN’T HELP AT ALL, AND WHEN I CALLED ANOTHER TECH, HE TOLD ME THE HP TECH SCAMMED ME INTO BUYING IT. THE SAME HP COMPANY!!! I’VE ONLY HAD MY PRINTER A MONTH, AND IT DOESN’T WORK. IT HAS A DEFECT OF SOME KIND, AND KEEPS TELLING ME THERE IS NO INK IN THE PRINTER, AND THERE ARE ERRORS. I HOPE BY CONTACTING THE B.B.B., WE CAN HAVE THEM SHUT DOWN FOR GOOD, AND BE COMPENSATED FOR WHAT HP HAS PUT US THROUGH. IF THAT DOESN’T WORK, I AM GETTING AM ATTORNEY.

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Chris Lyons September 26, 2016 at 10:27 am

I have had the same problem. I was hired as an office manager in a new company. Right after the computer was connected to the internet I couldn’t get the printer to work. I called HP and asked them why the printer wasn’t working. They told me that the PC has been hacked and it corrupted the printer. I told them that it was just connected to the internet service just a few hours ago. It cost me $150.00 to so called “correct” the problem. The company got a new printer because we needed a fax machine. Everything was working fine but a few weeks later the printer stopped printing again. I called HP and they said the printer was corrupted and they would send me a refurbished one in place of the new one that was just purchased and in the mean time they would make this one run….for another $150.00, which we paid.

The company was having a hard time getting online with the internet server we had so we had to switch providers. Wouldn’t you know it! The printer didn’t work again! I called HP and they said it was corrupted again and they could fix it for me. I said, let me guess for another $150.00 dollars right?! I disconnected the phone call and I started looking into the problem myself and I figured it out.
We have bought two printers and we’re out $300.00

What ever you do, do not call the support team because it will cost $150.00 every time you call!

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Joseph Ascone February 12, 2016 at 2:58 pm

Instant Ink!!!! Very interesting scam I mean program. I have just been informed that paying into this program pays for pages used not the ink. I also found out that even though I have only used one quarter of the ink in a 12 mo. period and want to cancel my program the cartridges will no longer function. Very nice scam. I was never informed that you “own” the cartridges. I thought since I’ve been paying for over a year now that I could at least finish what I haven’t used if I cancel the program. You see I only print about 5 to 10 pages a month. Not worth paying into the program. I will be sure to inform my friends and family of this scam and I will never buy another HP product again. I had an HP printer before this and it never worked right from day one. I was constantly on the phone with tech services. I thought I’d give HP another chance but as usual there’s always a catch. Cust service could only apologize which does me no good. I am still stuck with this printer. Not to mention Staples has the combo pack ink cartridges for $54. less than I’ve paid for your instant ink program.

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S. Taylor January 27, 2016 at 9:10 am

WHAT IN THE HELL?
WHERE IS THE FREAKING (INSTANT) INK?
HERE WE GO AGAIN HP. IS SCREWING ME AGAIN !
TWICE IN THE LAST 8MO.!
NO MORE PURCHACES FROM THIS LAME CORP.!
I HAVE SENT NUMEROUS E-MAILS. THEY ARE FOOLS.
WITH NO DIRECTION, JUST DECEPTION !
I’VE HAD TO BUY THIS “OVER PRICED LIMITED QUANITY INK CARTRIDGES.!
ANYONE WANT A ENVY 7640. I CAN’T AFFORD THIS CLOWN GAME.
YOU PAY SHIPPING ILL SEND IT. OR IT’S DESTINATION’S WILL BE FILE 13 !

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Gregory Smith, D.Sc. July 14, 2016 at 6:59 pm

A couple of years ago, I bought two HP DV9720US laptops – one for daughter, one for wife. My wife almost expired from a brain-stem aneurysm several months ago. That was followed by a stroke. She is bedbound and can only enjoy TV and her laptop. About a month ago (6/12), it lost networking capability, and the DVD drive stopped working. I spent hours on the phone talking with 3 levels of “tech support”. No one had a clue. Several started trying to steer me to “parts repair” which is outside of my maintenance agreement with them. One level 3 technician in Canada advised me to order $40 of CDs from “Computer Surgeons”. These have done nothing. I replaced the DVD drive with a new one that reads the CDs, but with no device manager entry for it (or for networking), I’m not sure what to do with the CDs – nor is anyone else at HP. As a neuroscientist at a medical school, I certainly will not be recommending HP to colleagues, students, acquaintances, friends, relatives or anyone else. They made their buck dishonestly; they won’t make another from me. I don’t know how else to get the message to these kinds of vendors. If they go into bankruptcy, it is due to mismanagement and no sense of sound business ethics.

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Bruce Kittredge January 8, 2016 at 10:46 am

Had a HP laser jet that had mechanical problems in August called hp after several hours on the phone they said that it needed to be replaced and I needed to send them proof of when I brought the printer scanned and emailed the receipt two days And no contact so I called and was told so sorry but the warranty ran out 2 days prior to me callings do there was nothing they could do for me but they could sell me a new printer, no thank you. I went to staples instead intending to buy a different brand but there happen to be a HP rep. In the store when I was looking at printers and he asked why I was looking at printers other than HP when I told him of my experience with customer support he said he was sorry and if I would reconsider HP he would try to make it up to me for the bad experience. I did and he gave me a toner cartridge and a extended warranty for three years that was in September. In November when making copies with the auto sheet feeder one or two lines would be through the page but not if I single sheet on the glass. Yes I cleaned everything (just so you know I am a computer technician) so I called hp on November 18th after going through all the gyrations including up dating the firm ware I was told that the printer would have to be replaced and was transferred to a hardware supervisor who took all my info but because their system was down for processing credit cards (which was needed to assure returning of the defected printer) they would call back as soon as the system was up. Received all back the next day she placed the order and the replacement printer would arrive Dec 1st cause of the thanksgiving holiday and all, no problem since I was going on vacation and was not returning til Dec 15th anyway but someone would be here to receive it. When I returned from vacation no printer. So I called after 45 minutes on the phone the “support” person couldn’t under stand why but the order was canceled and that it would have to be reordered. Ok stuff happens so he transferred me to a hardware supervisor. So sorry but they couldn’t place the order right then because there system was down but they would call me back. After playing phone tag for a couple of days we finally got together on the phone and he was sorry but he couldn’t place the order I would have to provide proof of purchase at this point I asked if he could send me an email with those instructions he told me no I had to go to such and such website and follow the instructions at this point I insisted that I needed emailed instructions;no he couldn’t do that so he escalated the issue to Ruth who is a Case Manager on the Hewlett Packard AMS TCO Escalations team responsible for resolving my issue that was on dec 21st. She sent me an email stating the above with her contact info etc upon receiving her email I replied to it with the situation wand a copy of the reciept and all the information to which I got no answer so the next day I replied again to the email. Still no response, we closed for Xmas ok I deal with this after. Tuesday Dec 29th I followed the instructions in the email again by replying to it and still no response. January 4th having all her contact info I called, and got her voice mail the message stated that she would be in from 1 to 8 or so please leave a message and the best time to return your call and she would do so. My message was “this is my cell number and I am available any time looking forward to hearing From her. Today is the 8th of January and I have had no response . Now I have spent so much of my time that I could have brought 4 replacement printers and be ahead of the game: now I’m getting pig headed about this and I don’t care how much time it cost me and will be sending this to anyone I can at hp and any where else

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mary schmitz December 28, 2015 at 5:31 pm

bought an HP…stopped working. Went to Best Buy where I bought it and they said there was something wrong where it needed to go back to HP. But because HP has the reputation for sending them back not fixed I should call HP first and have them authorize sending it back. THREE HOURS on the phone with techs overseas who not only couldnt fix it but kept transfering me to more techs. finally gave up called main corporate Guess what…back to India. NEVER BUY HP!!!!!!!!!

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Natarajan Manikoth December 28, 2015 at 11:07 am

The funniest kind of quote!

Is this how American MNCs take the India public for a ride? Rs.1,431/= for a measly quote??????
I have clearly stated that the power adapter has gone faulty.

Really disappointed with you guys.

Nataraj

From: XXXXXX
Sent: Mon, 28 Dec 2015 17:51:02
To:
Cc: ,
Subject: Re: 4765267934-471 Natrajan WONO #PDY/HP/15/01020
Dear MR.Natrajan ,

We shared the Quote only for diagnosis

YOGESWARI.V
Trade Team Leader
Ensure Support Services (India) Limited
781194XXXXx | 0443063XXXXxx
Ensure Support Services (India) Limited, cid:image002.png@01D07050.A551A3F0

From: XXXXXX
Sent: Monday, December 28, 2015 1:39 PM
To: yoga
Cc:
Subject: Re: 4765267934-471 Natrajan WONO #PDY/HP/15/01020

ATTN : Ms Yogeswari.V, Team Leader-Trade

Good day Ms Yogeswari,

Thanks for your mail.

Would be obliged if you could please explain in layman’s language so that I can
understand, before I approve.

You might be knowing that my HP Scanjet G3110 is not working now due to a faulty
power supply adapter.

What does this : 1431/-(DIAGNOSIS) exactly mean?

An early response would be appreciated.

Regards,

Natarajan Manikoth

+91-413-225 XXXXx
+91 94880 XXXXxx

From: XXXXXX
Sent: Sat, 26 Dec 2015 13:24:07
To:
Cc: ,
Subject: 4765267934-471 Natrajan WONO #PDY/HP/15/01020
Image removed by sender.
Good day and warm greetings…!!!

Thanks for choosing HP services.

Please find the attached quote for your recent service event against the case id : 4765267934-471

Kindly acknowledge the same and request you to approve the quote value 1431/-(DIAGNOSIS)

Please reply to this mail with your valuable approval

Terms & Conditions:

-Quotation is valid for 21days from the Quoted Date.

-Your equipment will carry warranty for a period of 90 days for the repair carried out and the parts replaced from the date of invoice.

-Exchange(defective) parts used to be returned to HP

-Payment is 100% against Delivery by Cash/DD/credit card/NEFT/Cheque unless stipulated otherwise. The DD, cheque should be in favor of Ensure Support Services India Ltd

-NEFT Amount should be pay before assign the engineer or proceed further process.

-Authorization by way of P.O. is required to process the case further, The PO amount should be match with our quoted amount.

-kindly inform or Update the case id with the purchase order.

-If the quoted parts are not in stock, it will take 2-3 weeks to get those parts from the date of receipt of your written approval.

-Further quote may be issued during repair, if found any other parts are also required

Yogeswari.V
Team Leader-Trade

Mobile#: 7811949XXXXx | Desk#: 0443063XXXXx
Ensure Support Services (India) Limited, Image removed by sender. cid:image002.png@01D07050.A551A3F0

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This electronic mail message, contents and its attachments may contain
confidential, proprietary or legally privileged information and is
intended solely for the use of the individual or entity to whom it is
actually intended. If you have erroneously received this message, please
permanently delete the e-mail message and please do not disseminate,
distribute or copy this e-mail and you are requested to notify the
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WARNING: Computer viruses can be transmitted via email. The recipient
should check this email and any attachments for the presence of viruses.
The company accepts no liability for the contents and integrity of this
mail or for any damage caused by the limitations of the e-mail
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David December 21, 2015 at 12:37 am

I began the saga of getting help on a laptop 2 1/2 hours ago and found this site to describe how much fun it is. After a sales pitch from a representative (probably in India) who guaranteed a solution to my issue, I agree to pay $99 for a one time service. He asked me to hold for a few minutes to make sure the payment was made. Sure enough after about ten minutes he came back and said everything was fine and he would transfer me to someone who would respond in about three minutes. 35 minutes later the phone went dead. Started the process again, While I usually get a notification that they are experiencing high call volume, I sometime either get shut off again after about twenty minutes or someone comes on so I can explain the case all over again. The person says no problem, asks a few questions and says they can fix the problem, but hold on for a few minutes. They then come back and say that I need to be transferred, they make the transfer which rings a few times, and the phone goes dead. So what have I gotten for 2 1/2 hours of my time, a bill for $99 and no results.

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Kent Jones` December 7, 2015 at 7:54 pm

HP IS THE WORST. NEVER ORDER FROM THEM. I had serious doubts about ordering from HP but thought I would give it a try. I ordered a mere quantity of three 201X Color Laser Jet cartridges. HP charged my card immediately and never shipped one damn thing and now they are waiting for a return (which doesn’t exist) to their warehouse. I have spent 3 hours on the phone trying to straighten this out and it has now been 10 days since I ordered. Based on my tracing, Fed-Ex never received the shipment; it had only created a label. It is now Dec 7 and they are telling me they are waiting for the return shipment to credit my card. I told them there is no return as nothing was shipped and they are still telling me it will take 6 to 7 days to get me a credit. INCREDIBLE!

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Kath November 6, 2015 at 12:02 am

spent 50 minutes this morning and nearly 2 hours this evening trying to speak to at least one Customer Service Rep. It appears there is no such thing at HP. During these painful attempts got at least 11 HP-ers on the line, 6 could not even transfer a phone internally to another dept. Instead I’d get the msg. “exit point, call not passed” or something similar. The web site “support” number is no different than any other HP number and also does not offer a chance to speak to a human with the task of giving service to a Customer. In over 40 yrs as a professional I’ve never encountered anything even close to the absolutely abysmal handling of customers as experienced with HP. They deserve to fail, and quickly.

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Donna Arnold October 8, 2015 at 11:28 pm

I’ve been trying to get a working computer from HP since 2008. My original computer didn’t work correctly from the time of purchase. After three years of repairing it and it catching my bed on fire and my legs they said if I paid $300 they would fix everything on it. It couldn’t be repaired. They’ve sent me computers that didn’t work brand new repeatedly. Each replacement takes at least six months without a computer. I had one in all the replacements that’s I liked but a line of pixels burnt out on the screen when the computer was 4 months old so I was afraid the screen was going and sent it in for repair. They replaced the screen but then the computer wouldn’t work right. I sent it back and once again it couldn’t be repaired. That computer has been replaced three more times with on that was missing features that it was suppose to have so they sent me another that the speaker didn’t work on and then they built me a custom computer last October that hasn’t worked since I received it. It’s been back for repairs in which they didn’t address what I said was wrong and the manager Sonny told me he “he didn’t give a rat’s ass if the computer worked or not and that no one but him was going to speak to me ” yet he wouldn’t speak to me. My current case manager who had been great though she had left me with a broken computer forever won’t return my calls or emails now nor will anyone at the general voice mail in her office. DO NOT BUY HP!!!

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Peter G September 24, 2015 at 3:39 pm

I own a HP 8610 printer and recently upgraded to Windows 10. There is NO printer driver for this device. I have installed the drivers for the fax and scanner. There is NO driver for Windows 10 and the 8610 printer.
I will DUMP HP!. The only response I got from an individual in INDIA, was to take control of my computer and modify it. I will never do that!
WHEN will you have a driver for the 8610 printer & Windows10?

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Michael Lindsey September 22, 2015 at 12:00 pm

I purchased a $500 printer from HP. I have had nothing but trouble with this particular model. HP has sent me three refurbished replacements and I am still having issues. I have contacted the technical support department numerous of times. Unfortunately, the calls are routed to India. The customer service/technical support representatives in India do not comprehend English! I contacted the corporate office for assistance. The customer service representative and case manager were not able to assist me. Both individuals stated the CEO and COO do not take calls from customers. I will NEVER purchase another HP product!!

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Gwen Reese September 20, 2015 at 3:16 am

I bought a new laptop and after opening box was forced to sign away constitutional rights to use my own computer. HP demanded ability to record voice, take photos of me, enter and transfer files to others. Basically, I lost control of my laptop, privacy and rights. Then they had the nerve to say I could not sue them. Congress will hear from me, especially in light of supreme court cases saying if you buy it, it is yours!

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larry norris August 31, 2015 at 3:20 pm

date 2/3/2014 my bought her 100% disable Vietnam veteran a present laptop from southland mall in Taylor mi I got to use it maybe 8 hours due to my illness still in plastic it is dead laptop no good anymore HP offer to pay 50% of repairs on it I said no thank you because its brand new !I see how much HP cares about Veterans its ok god bless you and your company ! I will not be buying anything else from HP or their retail Best Buy ! done talking thank you for lesson you gave me not to trust in products because I did not buy extra protection for a new laptop I say no more have a nice day bye

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Albert green June 8, 2015 at 10:04 pm

HP sells nothing but crap on laptops if you want to get screwed don’t pay a prostitute in Vegas buy HP laptop you’ll get screwed for free from HPand HP stands for huge prick

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ARLENE ABRAMS May 31, 2015 at 5:35 pm

Large investment about 5 years ago for our business/personal needs. For some time I called and spoke with English speaking people who helped me immediately. Then we went far far away. You canNOT believe the difference.
Yesterday spoke with about 4 of your mumbai customer service reps. kept getting changed from one dept to another. Last week my husband had a problem, paid $199.00 for a one year service contract. We had always had the contracts but our equipment is JUST 5 years old. Now considered obsolete by HP. They used to be $99.00.
One of your reps wouldn’t go further until I gave him my visa and he said I would be charged 59.00 A N D couldn’t fix it, made some comment I didn’t hear and disappeared. We were ready to buy new equipment but your customer service doesn’t warrant my business. I would certainly appreciate an American answer to this. How can you get away with it. I understand there are thousands in this location in India…..don’t we American customers deserve American speaking help? We also deserve work or isn’t this an American company anymore…………………….

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Rachelle May 14, 2015 at 7:31 pm

Wow! I wish I would’ve looked at this before I bought an HP Printer last fall. I have to say, I have never had a bad experience with their printers until I purchased the Laserjet M476nw. It has software issues. I purchased it in Oct 2014 and immediately contacted HP support. It is May 2015 with one replacement down, two visits from a tech at my location, multiple occasions of remoting into my computer (which I don’t particularly like as a business owner), and still no working printer. They ask, do you want a replacement? No! I don’t think the third will work any better. Not to mention, they say they will call and I am still waiting. It is to the point where I have to record names, phone numbers, log emails, etc. There are case numbers but they either dont read them or they say they dont have the information….”it is in another department”. Rediculous!!

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Charles Pennington May 4, 2015 at 7:47 pm

I have some concerns about your “All-IN-ONE”, printer, scanner, copier, & fax. This is the second time this year I’ve had issues with HP Ink.

The first time was 01-05-2015 at 6:40 a m (mt), Case # 3011106773, I spoke with Christen. I had purchased a multi-pack of ink and the yellow did not work. They did send me a replacement.

Now, 05-04-2015 12:30 p m (mt), after getting a message the black ink is depleted and replacing it, again I had problems with the carriages: Case # 3015751893 I spoke with Kevin, he had me reset the printer by unplugging & re-plugging then taking out all the ink carriages, reading the info on the screen, putting them all back, read info, put in old black carriage, read info.

It was determined the new carriages is faulty. They will send another one #BFRB0647-01.

I buy HP products because I was told by someone that HP brands are usually repairable, whereas other brands are mostly throwaway. However, what about the ink carriages?

I’m sometimes up late getting work done for stuff I’ll need for the next day. If I run out of ink, as I have done twice, I like to have extra ink, just in case.

Both times this has happened it was 2-3 a m, and both on weekends, and the so called extra carriage did not work. HP usually send me replacements but that does not happen until three days later, which does not help me for the next days work.

I’m purchasing Genuine HP carriages from reputable places. The multi-pack from Costco and the single black carriages from Wal-Mart.

I also have an L7650 model with a bad print head.

I wonder if I would do better with some of the other, cheaper brands.

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Dorothy Bolton March 27, 2015 at 5:57 pm

I HAVE BEEN FED-UP WITH HEW & PAC, SINCE THIS COMPUTER HAS BEEN PURCHASED FOR ME, EVERY SO MANY MONTHS, A VIRUS WOULD BE SHOT INTO MY COMPUTER, THEN WHEN I CALL THEM, IT WAS ALWAYS (DOUGH TIME), (THAT`S WHEN I CAUGHT-ON, THEIR THE ONES DOING THIS). NOW, 03/27/2015 The (SALES and TECHNICAL SUPPORT, WILL DEFINITELY PUT YOU BACK ON THE BLOODPRESSURE MEDICATION), FOR SURE. GINA AND KAREN FROM THE 1-866 442-7039 OPTION(2) + SUSHEEL AND CREW OPTION(1), ARE EXTREMELY UN-PROFESSIONAL, DISRESPECTFUL FOLKS. TOLD MY TO THROW MY WINDOWS 7 AWAY OR PAY SOMEONE ELSE TO FIX-IT. I HAVE TO KEEP CALLING BACK WEEKS LATER, BECAUSE OF MY BLOODPRESSURE. NOW TODAY, KAREN TOLD ME TO CALL 911, THEN CALL THEM BACK ABOUT THE ISSUE AT HAND, AFTER I GET BACK HOME FROM THE HOSPITAL. I TOLD HER THAT I PAY MONTHLY FOR MY COMPUTER TO BE FIXED WHEN NEEDED, INSTEAD I GET PASSED FROM TROUBLE TO TROUBLE. SHE THEN WENT ON TO SAY, THAT I HAVE TALKED TO THEM ENOUGH, THAT MY MONEY, (WHAT I WAS TOLD TO BE MY INSURANCE MONEY, TO KEEP MY COMPUTER MAINTENANCED, WHEN NEEDED), KAREN SAID THAT MONEY HAS BEEN SPENT ON THE NUMEROUS TIMES, THAT I KEEP CALLING BACK COMPLAINING ABOUT MY COMPUTER, SO THERE FOR, I WILL NOT BE GETTING ANY REFUND, AND IF I ATTEMPT TO CANCEL MY CONTRACT, (I interrupted her, CONTRACT)!!!???? (I TOLD HER, I DON`T HAVE ANY CONTRACT WITH HEW & PAC)!!! SHE SAID THAT I SOULD HAD READ MY EMAILS, AND I WILL BE PAYING A $70.00 FEE. I TOLD KAREN, THE MAN ON THE PHONE MADE ABSOLUTELY NO MENTION ABOUT ANY CONTRACT, OF ANY KIND. SO THAT TRUMPED-UP, WITHOUT MY KNOWLEDGE, OR CONSENT OF EMAIL, HOLDS NOTHING. I THEN ASKED TO SPEAK WITH THE MANAGER OR HER SUPERVISOR. SHE WENT ON TO SAY, THAT SHE IS!! THE SUPERVISOR, SO NO THERE IS NOT ANYONE ELSE OVER HER FOR ME TO SPEAK WITH. YAH KNOW WHAT HEWLETT & PACKARD??!!! KEEP THE MONEY, BECAUSE APPARENTLY, YOU SEE YOUR DROPPING THAT FAST and HARD, YOUR EXTREME TO GET IT IS JUST THAT DAMN GRIMY. (I WILL NEVER, EVER, RECOMMEND THESE PEOPLE, ANYMORE VICTIMS)!!!!!

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Bruce February 6, 2015 at 7:20 am

I am trying to register a newly purchased laptop and am finding a lot of trouble. I get a lot of warnings that my new computer has viruses. I find that hard to believe. one site told me to take the new laptop to staples to get it fixed for almost as much as I paid for the laptop. Or, they said they could fix it for halve the price. I finally got off line with these jokers.

What do you recommend. the data provided with the laptop doesn’t giv eme anything..

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william crouch January 14, 2015 at 9:57 pm

i am looking in to action againest u all u did not fix my laptop right the first 3 times and now is it broke down again and now i am told i have to pay for the repairs cantact me asap or i will go the the news and start a blog also any thing i can do to let ppl know how u treat ppl

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Hector January 6, 2015 at 1:54 pm

Back on November 29, 2013 I paid for $221.95 for fixing my PC, I cancelled next day and they SUPPOSED TO REIMBURSEMENT within next 7 days.
As today, January 6, 2015, HP has not reimbursement the money!!! Shame on them

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BOBBY MEDEIROS December 11, 2014 at 3:13 pm

I am trying to reach Corporate Office Manager at minimum who can help me respectively with 1 of my HP Products (HP Office Jet Printer 8600. I purchased item & only used up the starter cartridge & the another print head did not work.
I have received absurd & crazy communication with tech support. The printer was determined it was junk & done!
As a customer who liked HP & believed in products, But I would never buy another HP again with THE SO CALLED SERVICE PROVIDED VERY BADLY BY HP. MOREOVER, NOBODY SHOULD BE TREATED AS I HAVE!! HP WORKERS REFUSE TO GET ME TO A MANAGER WHO COULD HELP OTHER THAN HP TRYING TO BUY ANOTHER HP PRINTER AT A PETHETIC DISCOUNT! I PAID A GREAT DEAL OF MONEY ON A PRINTER TO ONLY GET TO USE BLACK INK STARTER CARTRIDGE. I ALSO BOUGHT A NEW CARTRIDGE!
THE 1ST REP. SAID HE WAS GOING TO SEND ME A CARTRIDGE BUT THAT NEVER HAPPENED.
I HAVE EXTENSIVE NOTES FROM MY CONTACT WITH HP WHICH IS CRAZY!
I WOULD GREATLY APPRECIATE BEING CONTACTED BY CORPORATE OFFECE TO RECTIFY THIS MESS! NEVER EXPECTED SUCH BAD SERVICE AS REPEATEDLY HAVE BY HP!
I REALLY TO NOT WANT TO TAKE THIS MATTER TO MY ATTORNEY, OR TO EVERY OUTLET & EXPRESS EXACTLY HOW HP REPRESENTIVES WERE EXTREMELY BAD!
Sincerely Yours,
Bobby Medeiros 1-(401)253-****

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J Wilcox November 25, 2014 at 1:12 pm

I am having the same issues as most of the complaints posted. Whatever happen to customer service being a number one priority to maintain satisfaction and company reputation. I bought a brand new HP Envy 700 desktop in September 2013 and on October 20, 2014 the motherboard was no good. Really? And of course the warranty had expired exactly after one year in September 2014. To add insult to injury I still owed $360.00 on the computer. I just want HP to know that I am returning their computer to the local Best Buy where I purchased it, I am not paying the balance and I will let Best Buy deal with it. It may be reported to the credit bureau but I own nothing, need nothing so I don’t really care what they report. Never will I purchase an HP product.

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Brian C October 5, 2014 at 2:52 am

I have been reading through the forum’s of unsatisfied customers complaints. Hewlett Packard seems to have forgotten the old adage “When a person walks through our door they have our money.” After the experience’s I’ve had I will never give them another penny. In January I bought a windows 8 notebook model #2000-2D24DX I came across 2 problems by May of 2014 it would not configure windows updates and the DVD drive did not work. They were pleasant at first and sent me a box to send it out for repair and I did. In it’s place I got back a windows 7 note book and have had nothing but problems ever since. I have sent it back twice already because the system operates slower than my 1991 dell and it keeps losing it’s wireless communications with available net works. What I want to know is why didn’t Hewlett Packard repair my original notebook and why are they refusing to replace the original with a compatible one?

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BOB COOPER October 3, 2014 at 10:11 am

In 2013 I purchased a HP Laptop Windows 8 for my wife’s birthday. We attempted to operate this computer but found that Windows 8 was very difficult for us to operate. We made several attempts without success. At that point we gave up and put it away. We recently made another attempt and could not find our password. Now I have a totally useless computer.

My questions:

Is there anyway we can get around this password problem?

Is there anywhere we can go to an authorized vendor or send this computer to fix this problem?

Also, is there anyway we can change Windows 8 to Windows 7? This operating system is something we can work with.

We have always used HP products but very unhappy with Windows 8.

Thanks, Bob Cooper, CWO3, USN (Ret) Jacksonville, FL

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M. Cunningham March 27, 2015 at 2:32 pm

This is no doubt a waste of time but I purchased a new touch all in one to replace an old HP that has served me well for years. Now I find that I cannot open some e-mails, etc. as I no longer have Word? This ability to create charts, letters, etc. is why I own a computer. When I spoke with someone, I was told that I have to pay to get Word – it is no longer supplied by HP on every system.

I can guarantee you as soon as I can find someone dumb enough to take this off my desk, I will have a new Apple replacing it.

Thanks for amazing me in your policies.

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Sheila September 23, 2014 at 11:55 am

I purchased an HP15 in April 2014 and have had nothing but problems since day 17, ironically 2 days after Wal-Mart’s 15 day return policy. I did not purchase the additional warrantee offered by Wal-Mart since HP offers a 1 yr. parts and repair/ replacement warrantee. I have had to send laptop back to HP twice for repair since April of this year, pretty sad to have for only 5 months and already problems.
I called HP yesterday (Monday 9-22-2014) wasted about an hour talking to tech support most of which was me saying “huh” because I couldn’t understand what they were saying because of their thick accent. The agent took my #, gave me a case #. I was promised a manager would call and make things right with my pc…….well, glad I’m not holding my breath because I’m still waiting for that call! HEWLETT PACKARD LACKS GOOD CUSTOMER SERVICE SKILLS AND I’M BEGINING TO WONDER IF THEY STAND BEHIND THEIR PRODUCTS AT ALL!!!!!!!!!!!!!! NEXT TIME I WILL PURCHASE A DIFFERENT BRAND OF LAPTOP, SURE HATE THESE EXPENSIVE LIFE LESSONS!!

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sharrel September 17, 2014 at 10:06 pm

Dissatisfied Customer
On September 1, 2014, I ordered and paid for a lap top for my daughter for college l. After calling twice and talked to like I’m ignorant to check the status of my order. Ironically the day the lap top was due to ship I called again for a status update rolls by a supervisor their were no problems I could expect the shipping information. In stead I receive an email saying sorry for the inconvenience but your date head changed to October 1. Really how does that help my daughter.

I will not be ordering anything else from HP

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Sharrel September 20, 2014 at 1:11 am

I’ve still yet to hear from anyone, should I contact BBB

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HP Customer December 21, 2015 at 6:03 pm

YES

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Anonymous September 7, 2014 at 5:27 pm

I just had the most HORRIBLE customer service experience with a sales rep by the name of Katie/Kerri. I recognized her voice several times and each time she is either Katie or Kerri. I was argued with and yelled at on the telephone. I was also told that I could never order from HP’s website…ever and to take my services else where. She specifically told me to go to Best Buy. I have never been so angry in my life! She also refused to let me speak with a supervisor. I really am baffled as to how she is working in the customer service industry. I have worked in customer service for over a decade and have never witnessed someone yelling at a customer because they are asking a question. I WILL be contacting corporate and reporting this agent everyday if I have to.

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samantha August 30, 2014 at 7:31 pm

I wish I had read some of these complaints before my purchase of this cheap laptop. My complaint sounds very similar and i cannot get any help. Such a big company and they cant help the little people who support their products.

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Sunny kessel July 28, 2014 at 5:51 pm

Wow HP – lots of the same complaints – and you say you’re sooo improving customer relations? What a joke. I’ve been trying to get a replacement computer for almost a year now. When you finally do get a case number and worker, you’re ignored forever unless you call every day. Your case “supervisors” can’t be bothered to call is what I’ve been told. I’ve been pushed to the point of wanting to scream at you people. I paid money in good faith to purchase your lousy product. I expect it to work correctly. So, with no word, again, from your wonderful case managers, I’m going to give the Wall Street Journal and MSNBC a call. Lets discuss what a great job Meg Whitman is doing so far.

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Sharrel September 18, 2014 at 1:01 pm

In reading your compliant it’s angry me to think that after contacting the corporate office you got no satisfaction. I’ve just made my first contact today for a product paid for but not received, can you advise how going to the news media helped. I will not be played by HP

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Anonymous January 22, 2015 at 10:32 am

Sunny, I’m with you. We ordered a desktop through our phone company who has an “arrangement” with HP to sell a few of their computers. I’m a desktop guy and luckily, the phone company offered only ONE, but it seemed decent and was advertised as not just having a CD Drive, but also a CD Burner…something I sorta needed(and still do!) When the pc got here, it was a completely different one from what we’d ordered. After numerous and fruitless phone calls with the phone company, I was finally directed to the head of the warehouse. He was a super slick “salesman”, rattling off specs, etc. on the pc that was delivered and simply wore me down and I STUPIDLY agreed to just keep it since it was already here and had BEEN here for a month, still in the box. Since that time, one year into ownership, the OS failed. Since then it’s been memory crash dump after memory crash dump, sometimes as many as 2 in the same day. As of yesterday, it’d crashed 4 times in as many days. The phone company’s “tech dept” has told me numerous reasons causing the problem, and finally last week and definitive answer was given in less than 5 minutes! I called HP immediately and explained everything to the “tech” there, and was told “we’re so sorry, but your warranty expired a month and a day ago”, and there was ZERO offer to try to resolve the situation. Yesterday, I spent from approx 2pm until almost 10pm!, on the phone with the phone company and HP. HP had me run some kind of test, and when it was done and showed 7 different issues, she didn’t even want to hear what they were, she just wanted to go to another LONG test to check the processor, and promised to call in about 30 minutes, which would’ve been about 6:05pm. It’s 10:25am the next day, and still no call, and oddly, I’m not surprised one bit. Between the phone company and HP, they’ll end up losing more business by unhappy customers than if they’d just admit they had a faulty product and offer a new one, and I’ve already told the phone company that I know ALL too well how to use social networking and sites like Change.org and other sites to put out the word on bad products and bad service. I’ve owned a business before, and to keep a good customer base, sometimes you simply have to bite the bullet and lose a couple dollars if it means KEEPING the customer and having the free POSITIVE word of mouth advertising. Neither the phone company nor HP seem to understand this…I guess they think like the bank not too long ago…they’re too big to fail(or fall). I hope your situation finally got resolved, and everybody else’s who’s posted here, and wish me luck as I’m about to call corporate and have a “prayer session” with them about both the product AND the “tech help”, which was a joke from the second we were connected. HP would also be wise to hire people who can actually F^#**@!G SPEAK ENGLISH for English speaking customers!!!!!!!!!!!

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Zellner christopher July 16, 2014 at 5:53 pm

Is it company policy to hang up or ignore a customers repeated request for a supervisor ?
Is it also company policy to hear a complaint and a name yet transfer the customer right back to the person they are wishing to report

I have two useless laptops yet HP representatives don’t know who there supervisors are
I’ve bee treated as if I’ve done something wrong it’s your product all I ever asked for was what I paid over 900.00 for

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Mary Kay Loose July 4, 2014 at 3:37 pm

I have a defective printer cartridge — when I installed it, the msg, “At least one of the cartridges has a problem”. I have been through all the steps to try to fix the problem and I am sure it is a defective cartridge (60XL). I purchased it directly from HP on 5/29/14. There is no way to email HP and get a replacement cartridge. I had a problem a few years ago and ended up contacting the Board of Directors to get assistance. I don’t wish to go to such lengths this time. I just want a replacement 60XL cartridge.

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Ted Sizemore June 24, 2014 at 4:15 am

Lost fax contact between laser-printer-fax machine and computer. I could print but not send faxes from HP Tool Box fax number contact list. I had to work on Monday, Susan called HP support to get it re connected. She was on the telephone from 10:00 am until 4:00 p.m. with no results. The tech person in India was useless, wanted Susan to give her credit card number to finish connection. I was home when this happened and told her donot give number out until we can verify it is working.
How can anyone working as a so called tech support for six hours booting-rebooting system, repeatedly trying to download and then entering wrong laser/printer to connect to!!! I will never buy another HP product, customer service is terrible, cannot understand a word they are saying. Need ENGLISH speaking support in the USA and stop out sourcing. Tried to call 800 number for assistance-again HP not user friendly- computer generated operator trying to direct my calls over and over. Frustrated I just hung up!!
HP is terrible !!!! By the way as of right now-printer/fax machine still not working and have lost all contact with it. Tried to start all over myself with HP Laserjet M1530 disc
no luck at all after two hour of trying to download . Kept saying taking too long and would not connect.
On my desk is now a black cube paperwight, just like HP support USELESS!!!!!

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R Sawyer June 9, 2014 at 8:39 pm

I have misplaced my disk for my 1200series hp printer that I have had for several years.

I now want to install the above printer to another older computer but I have no disk. Where can I find another disk? Do you keep those in stock?

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gg May 27, 2014 at 7:06 pm

Ditto on the worst customer service. Purchased 2 printers (the same) in January – 1 worked, the other defective; received replacement – LCD not liting up, have to use flashlight to read and sometimes it won’t copy; the 1st return label was an enormous bar code, FedEx said it was corrupt; contacted Richard (HP case manager) several times for new label, received 2 letters from HP scolding me about good faith and accused me of failing to return printer; received FedEx label; FedEx’s scanner couldn’t scan the label, the driver called her boss who helped resolve the issue; tried to return replacement printer but the printer FedEx picked up can’t be found; just received email from Richard saying ‘without proof of the other printer being returned to us, the only option is to replace your printer with a refurbished model.’ Well… I didn’t provide the FedEx label now, did I Richard? And I used to work at HP! Contacting all my HP buddies and family members who work there for Meg’s address. This is beyond ridiculous.

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David Yaron April 30, 2014 at 11:20 am

Three months to get a case number followed by three more months of dead silence.

I bought an HP laptop on Sept. 11, 2013 . The touch pad didn’t function from day one. It took me a lot of time and frustration until I got an HP support case number on Jan. 19, 2014. I am quoting their answer:

“Hi ,
We have received your email. Our support agent will contact you shortly.
Case number for the case created: 3000872629
Thanks,
HP Support”

No one contacted me since then. When I replied to the above HP email It failed time and time again. I tried a number of times to call HP from abroad where I have been traveling. Each time I waited over 20 minutes listening to HP advertisement how good they are but no one answered.

I was looking forward to having a good, new laptop with me but instead I have been carrying a heavy dead laptop, spending a fortune on phone calls to a “reputable” company that does not care one bit about its costumers and make it as difficult as possible for them to contact HP.

I will consider it to be a miracle if HP would care seeing this post and contact me

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UN HAPPY April 28, 2014 at 7:07 pm

Call center is routed out of India. Hard to understand. Don’t worry for an extra $249 you can purchase a 1 year warranty to talk to a US customer service agent. There sales center is in the us only…that sould tell you something. HP you suck and may you go out of business really soon.

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UN HAPPY April 28, 2014 at 6:32 pm

HP HAS THE WORST CUSTOMER SERVICE. WE WILL NEVER AGAIN PURCHASE FROM HP AGAIN. TECH AND CALL CENTER ALL BASED OUT OF THE US. NO ONE WILL HELP YOU AND THEY ARE TRAINED TO TRANSFER YOU IN CIRCLES. HP YOU SUCK AND WE HOPE YOU GO OUT OF BUSINESS!!!

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chris thomas April 24, 2014 at 5:34 pm

April 23, 2014

Hewlett-Packard Company
Margaret C. Whitman
3000 Hanover St
Palo Alto, CA 94304

Reference: ENVY Laptop computer Serial # 5cg32711L5

Dear Ms. Whitman,
I am writing to you regarding one of three Laptop computers I purchased from your company over the summer. I have been attempting to seek repairs for one of the laptops for the last several months to no avail. I am taking this directly to you as this issue seems to be a serious flaw in customer support which should be immediatly addressed.
I am unable to seek ANY service repair for a completly new laptop
I have spoken repeatedly to customer service, a total of 6 telephone calls for over three and a half hours with customer support, long distance, with no resolution. I have submitted the laptop to my local HP repair representive and have had the computer returned unfixed. The latest call to customer support today for 45 minutes resulted in, AGAIN!, the representive telling me he will call me back in a couple minutes and, again, I never receive a return call.
The only solution offered by your customer support was, I mail the computer I purchased back to the country it was purchased in, to someone I may know, so they can send the computer through your prepaid box, you can send to them, to a repair center named in advance, so they may repair the already doXXXXented broken mother board, then return the computer to someone I know in the country the computer was purchased in, and they will in tern then mail the computer back to me in the country i currently am working in.
Logistically, this is a nightmare. Cost wise through shipping alone i will pay next to the cost of a new machine. This process will take 3 months in mail and delivery time, repair is still an unknown, and burdens many people. This is an ineffective and utterly total waist of my time and yours, money loss for your company and your customers satisfaction has been destroyed.
Now, let me point out this small detail, I was in schipol airport yesterday and purchased electronics at a store. IF it were your computer, would you require me to find someone I know at the airport to return the computer to be fixed???, What with hong kong or spain. The logic your support is giving to me is crap that the computer I have has to be repaired in the country it was purchased in. I bought HP because I know (or at least assumed albeit incorrectly it seems) I could get help world wide.
I have taken the machine to an authorized repair workshop and they cannot fix it. If you have another facility that can fix it, thats great, but you can offer to send a shipping box to me where I am not to some country the computer originated in. I have spent months trying to get help, only to have my time waisted, get hung up on, or not receive a return call. At this point we have been with out this NEW laptop for months and cannot receive any support or help from your company. I want to offer your organization one last oppertunity to make this issue correct. WE WANT A REPLACEMENT LAPTOP.
I tried to explain to the customer rep. that it would be far cheeper to just send a PO to our local HP outlet for a replacement machine, at the same time we can return the broken laptop and YOUR company can ship it to whoever to try and fix it. You are welcome to keep this damaged machine.
I am afraid at this point to even attempt to seek repair help on the second of the three machines purchased as this one also has issues affecting functionality, albeit not as critical as the computer in question which is completly dead, but still, its two machines out of three. First things first lets replace the doXXXXted broken MB with a new laptop please.
I await your prompt response and a streamlined, effective and customer satisifaction oreintated solution to this situation without further delay.
Christopher Thomas
Ole Weggersvei x
3222 Sandefjord Norway
011 474 131 XXXXxx

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Ronald Kerr April 11, 2014 at 5:58 pm

Hewlett-Packard Rodeo In Reference To: Service order BDTD0119-01
I received a replacement printer under my warranty. When the technical supervisor submitted the order, I asked him how I can extend the warranty on the new printer. He stated I would go to the following website, where I could order an extended warranty: shopping.hp.com
I went to that website, and couldn’t quite determine what I was looking for, and given the amount of time I had spent between two phone calls to Technical Support, decided to contact HP via online chat. I was connected with a service rep identified as “GraceP.” See chat log below. I inquired about the extended warranty and provided the background information, including the order # for the replacement printer (BDTD0119-01)
GraceP conducted research into the matter, stated the prices and provided links to where I could purchase the extended warranty. When I went to order the warranty, my customer account would not come up as my email address did not show as valid. I sensed a problem and called customer/sales support. The sales rep and his supervisor stated I would have to go through Technical Support for a warranty extension. I stated that it was Technical Support that had me go to the shopping website, which led me to them. IN THE FIRST PLACE!!!!
I feel like I am getting the runaround from HP personnel on two different continents—please advise or provide information.
My wife received the printer this morning and when she set it up and attempted to put it into operation, she kept receiving carriage jammed errors. She stated she followed the troubleshooting measures as best she could, and as of this writing, has spent a little more than one hour on the phone with Technical Support attempting to get this printer to work.
——————————————————–Questions———————————————————————
Can someone explain to me, why after I spent nearly 30-45 minutes on hold while the original service tech I contacted on Wednesday, and after I very passionately and loudly explained that I could continue to hold, and SHE SET UP an 11:00AM EST time for the Technical Supervisor to call my wife, no one at HP contacted my wife at the appointed day and time. I had to call HP and go through the process of getting through to the Technical Supervisor. Granted that call resulted in success, as he initiated the process to send out the replacement printer—it was just more time that is very precious to me.
Given the fact that my wife and I have spent at least 4 and a half hours on the phone talking with various representatives from two departments on two separate continents, and still don’t have a printer that works NOR a method or means to extend the warranty, can you think of any reason for me to continue purchasing HP products?
We’ve purchased at least three printers (all all in one, photosmart series over the years) and at least $2,000 USD in ink from HP.
Needless to say, my wife and I are not real pleased with Hewlett Packard right now. In fact, you might say, that we are livid at Hewlett Packard at the moment.
It would extremely nice, if Hewlett Packard would:
A. Help my wife put this newly received printer into operation, and
B. Provide some correct information to either my wife or I as to how we can extend the warranty on this newly received, refurbished printer, and
C. Figure some way or gesture that might make believe that your firm practices what your leadership surely preaches to the rank and file concerning customer service: our customers are our most important asset, the customer is always right, we take pride in providing the highest degree of customer service, blah, blah, blah.

Update as of Friday 11APR2014 1715 EST: I wanted to email the above narrative to HP via the online website—as the submission form limited my input to 1000 characters, I called the sales support customer service contact number—explained the situation in detail to a rep named Brandi (SP). She stated to call (888) 227-8454 and ask to speak with a case manager, who will be able to help me. At that number the representative gave me yet another number to call to reach a case manager: (800) 474-6830. When I called that number I received the same runaround, from a rep named Thomas—he asked me several questions, and wanted to put me through to a supervisor. I explained in no uncertain terms, that I have already spoke with a Technical Support Supervisor and need to speak with a Case Manager—as described by Brandi. Thomas asked me for the background on this issue. He stated that I would have to wait until the current warranty expired before I could order a new warranty. (This makes about the 3rd different version I’ve been told by HP personnel concerning this issue. Thomas then wanted to know if the carriage jam had been cleared. I explained for the 2d time, that I wasn’t with my wife and the printer and that because she has been on the phone with HP for the past three hours, and because I have not heard back from her, that NO I DON’T BELIEVE THE PROBLEM HAS BEEN RESOLVED. He then attempted to put me on hold in order to connect me to his supervisor—I adamantly explained that I’ve already spoken to a Technical Support Supervisor, and demand to speak with a Case Manager. He put me on hold, and about 5 minutes later his supervisor, a man named Nick came on the line. Nick wanted to hear the entire story, stating he needed to hear it from. By now I was livid—I started to provide the data, and demanded to know why Thomas had not taken any notes to put into the case record so I would not have describe this entire ordeal—for about the third time in last hour and a half. He stated that they don’t have a direct line to the case managers, and that someone would have to call me. I explained that since one Technical Supervisor did not call my wife back at the agreed date and time, that I had absolutely no confidence that I would be receiving a call from anyone at Hewlett Packard.
I threatened to send this entire narrative to Hewlett Packard’s corporate headquarters—either via
the corporate website.

Hopefully this will result in some sort of response–

Sincerely,

Ronald P. Kerr
(910) 624-XXXXX (evenings and weekends)
(910) 570-XXXXX (days)
Email: Ronald.p.kerr.XXXX@mail.mil or rkeXXXXX@hotmail.com

————————————————————CHAT LOG————————————————————-

04/10/2014 11:08:56AM Session Started with Agent (Grace P)
04/10/2014 11:08:56AM Ronald Kerr: “How much would an extended warranty be for a HP 5514 e-All-in-One series printer?”
04/10/2014 11:08:59AM Agent (Grace P): “Thank you for contacting HP Home & Home Office Store Chat. My name is Grace. I’ve read your question so let’s get started.”
04/10/2014 11:09:10AM Agent (Grace P): “Hello, Ronald.”
04/10/2014 11:09:18AM Agent (Grace P): “We thank you for choosing HP. Do not worry, I will check this for you. But before anything else, I would like to wish you a fine and lovely Thursday.”
04/10/2014 11:09:30AM Agent (Grace P): “By the way, is your printer still within its base warranty?”
04/10/2014 11:11:16AM Ronald Kerr: “Yes–we are receiving a refurbished printer from HP tomorrow, the warranty will remain in place until 14 Dec 2014 (the end of the warranty on the printer that died). I just want to know how much it would cost and the deadline for purchasing an extended warranty for the inbound printer (HP 5514 Photosmart e-all in one)
04/10/2014 11:12:26AM Agent (Grace P): “Thank you for that clarification, Ronald.”
04/10/2014 11:12:33AM Agent (Grace P): “I can definitely check this out for you.”
04/10/2014 11:12:40AM Agent (Grace P): “About your concern, please give me a minute to check on the information for you.”
04/10/2014 11:14:03AM Agent (Grace P): “While I am checking for the information, I would like to take this opportunity to invite you to enroll in our My Print Rewards Program. You will save 10% everyday on ink purchases after your first qualifying order, which is a $30 purchase. As always, you get free next day shipping to your door on all original HP supplies! It is free. You may check this URL to sign up: shopping.hp.com/en_US/home-office/-/my-print-rewards/Start
04/10/2014 11:14:46AM Ronald Kerr: “The order # for the replacement printer is BDTD0119-01. I don’t want to purchase right now–I just want to know how much it would cost and when I need to extend the warranty. The Tech Supervisor who completed the transaction stated I could go to the web”
site http://www.shopping.hp.com –where I could find out purchasing information for such a product.
04/10/2014 11:15:20AM Agent (Grace P): “I am checking this now for you. Please bear with me.”
04/10/2014 11:16:11AM Agent (Grace P): “Ronald, thanks for holding.”
04/10/2014 11:16:29AM Agent (Grace P): “As I checked, you do have two options for the carepack that you can purchase for your printer. Here are the details below:”
04/10/2014 11:16:38AM Ronald Kerr: “I guess my idea is, if the extended warranty costs say $30-50 for at least two years it may be worth it. If the cost is say $100 or more, it would be more cost efeective to simply by a new printer”
04/10/2014 11:18:09AM Agent (Grace P): “You can purchase the HP 2 year Care Pack w/Next Day Exchange for Printers.”
04/10/2014 11:18:23AM Agent (Grace P): “This is only for $24.99.”
04/10/2014 11:18:31AM Agent (Grace P): “Here is the page:”
04/10/2014 11:18:33AM Agent (Grace P): “shopping.hp.com/en_US/home-office/-/products/Care_Packs/Care-Packs-for-Printers/UG605A?HP-2-year-Care-Pack-w-Next-Day-Exchange-for-Printers”
04/10/2014 11:18:45AM Agent (Grace P): “And, the HP 3 year Care Pack w/Next Day Exchange for Printers for only $34.99. Here is the page:”
04/10/2014 11:18:47AM Agent (Grace P): “shopping.hp.com/en_US/home-office/-/products/Care_Packs/Care-Packs-for-Printers/UG608A?HP-3-year-Care-Pack-w-Next-Day-Exchange-for-Printers”
04/10/2014 11:19:22AM Ronald Kerr: “Do I have until the end of the current warranty to make the decision–sounds like the 3-yr Care Pack would be worth it.”
04/10/2014 11:19:29AM Agent (Grace P): “Also, as long as the printer is still within its warranty, you have the chance to purchase the extended warranty, considering there is no defect of the printer until you purchased it.”
04/10/2014 11:19:56AM Agent (Grace P): “No, you have to purchase it within the base warranty of the printer.”
04/10/2014 11:20:16AM Agent (Grace P): “The Extended Service Plan starts at the date of delivery of the product like (computer or printer), it does not start at the date of purchased of the Extended Service Plan. That is why it is highly recommended that they purchased the Extended Service Plan” together with the product (computer or printer) so that they can enjoy full coverage in terms of technical concerns since the standard manufacturer’s warranty is not exactly a full technical support.
04/10/2014 11:21:18AM Ronald Kerr: “Okay, so I’m receiving a replacement printer tomorrow–should I purchase the Extended Service Plan today or tomorrow (as the coverage begins the day the product is shipped)?”
04/10/2014 11:21:36AM Agent (Grace P): “You can purchase it tomorrow if you want, Ronald.”
04/10/2014 11:22:00AM Agent (Grace P): “Should you go ahead and purchase the carepack now”
04/10/2014 11:23:14AM Agent (Grace P): “While I still have you, I would also like to take this opportunity to inform you that we are having a special deal on most of our HP products. Please purchase any HP item that comes with a subtotal of $75 on your cart for you to get $15 off. Just use coup” on code SUPER2014 at checkout. Please do make your purchase before April 19, 2014 for the coupon code to be valid.
04/10/2014 11:23:15AM Agent (Grace P): “When you are ready to make the purchase, one of the best resources that we have to place your order is our Sales Center. Please call 1.866.221.4553 and a Sales Representative will be able to assist you with your order placement and answer any remaining questions that you have. Their hours of operation are between: 7:00 AM – 2:00 AM EST, seven days a week.
04/10/2014 11:23:24AM Agent (Grace P): “Before I forget, you will receive a transcript of this chat session through your e-mail. The transcript will be sent to your email address that you used at the beginning of the chat session. You can use this as your guide.”
04/10/2014 11:23:27AM Agent (Grace P): “Have I answered all of your concerns today?”
04/10/2014 11:24:29AM Agent (Grace P): “Do you need my assistance with anything else? I would be pleased to help.”
04/10/2014 11:24:56AM Ronald Kerr: “Yes–thank you”
04/10/2014 11:25:02AM Session Ended
If you require further assistance, you may contact us at myhpsales@hp.com

Reply

Frank Aabye March 31, 2014 at 8:55 pm

I want a case manager to contact me asap 320-769-XXXXX Your customer support has failed to resolve a simple problem.

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lou nash March 28, 2014 at 4:05 pm

Was promise service today.Guess want they are are not coming and your people can’t when?Poor service case no is.7500294261,Your co, has numerous problems.agents need more traing better equipment.

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moma escriva February 28, 2014 at 1:12 pm

I bought a Pavilion TouchSmart 23 computer Sept. 4, 2013. Since that time I’ve had nothing but trouble. I’ve contacted your HP Total Care and have gotten the runaround. They tried to sell me protection, they constantly lied by telling me there was nothing wrong with the computer. They told me to restore to Factory Setting, but do not install Windows 8.1, because they were having issues. They kept telling me that I have a case number and would get back to me ASAP, but after I waited a couple of days and nothing happened, they said that they were having a electronic ‘glitch’ which sounded very phony. I have had to email them several times between Feb. 22, and Feb. 28. The response was usually that I’d hear from them soon. Their idea of soon is non-existent. I could go on and on, but I’m sure others have had the same kinds of problems that I’ve had. I believe that I have a useless computer and it should be considered under our Lemon Law. I either want a new computer, or full reimbursement.

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dennis charison February 1, 2014 at 12:20 am

first printer was replaced. second had issues from day one but I lived with the notice, shaking, missed paper pick up, not shutting down. After a tech assist, Got a phone offer a 3 yr care pack warranty . I b ought it. Issues continued and called tech support, nothing was done and I said forget it, and used it as it was Finaly called tech, they could not find prior notes adn told me the whole tech support process needed to be done over again….a tech walking me thru testing the unit. I said no, no more. It was escalated to a case mgr authorizing replacement unit. I was to be phoned at 9am next morning or following morning. Bot mornings passed an I was late to work. I called HP finally got the right dept. was told to select a printer within a price range. no problem. teh replace ment would be received in 5 days !!!!!!
% friggin days. when I took out the care pack warranty, i was told repairs or replacement would be next day service.
Now I have a case mgr who knows nothing about that and if did not like the 5 day delivery then I was to keep the printer i was using an deal with it !!!!!!!!!!!!!!
HP ,should only know where they stick their care packs, managerial attitudes and mis- information.
Don’t get me started on ink cartridges that all have to be replaced when the black is empty—–THE FIRST TIME.. So, to replace the black for the first time, I had to buy black and 3 colors.. (EVEN THOUGH I USE GRAY SCALE ONLY) No where in the manual or box was this hidden/devious expense indicated.
They may put in print that customer service is a priority but their actions indicate otherwise.
Now, I have to wait 5 business days to get a replacement printer

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Makaila March 11, 2017 at 9:56 pm

Keep on writing and chgguing away!

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William Ramsey August 29, 2013 at 11:32 am

Hello. On Dec 4, 2011, I purchased a dv6t Select ed laptop from you hp website. Order #H120509915 for $1049.99. I also purchased a 3yr pickup and rtn/ADP Lojack (HG170B) package for 217.49.

The laptop\\\’s fan is not functioning properly and shuts down after a warning message. I call 800-407-4005 for tech support. The issue was not able to be resolved.(45 mins) I was unable to access computer to down load new BIOs update due my not knowing my son\\\’s password. I forwarded the email receipt from 12/4/11 to hp.pop@mail.support.hp.com.

Tech support kindly called back when my son was home. The issue was not resolved and tech support recommended sending laptop in for fan replacement.

I was transferred to a supervisor because the 3 yr pickup and return warranty could not be verified. This was the case with the first call I made. This took 69 mins.

The only issue I have is the 3yr warrant I purchased. I have the email I was sent of this purchase and bank statement showing where I was charged for this purchased. However, no one can located this purchase in you computer files. Now reason would dictate that your computer files are not my responsibility to maintain or insure its accuracy. I was charged for this warranty as indicated by the above mention order number and my bank records. I seen two reasonably alternatives. 1. Honor the warranty. 2. Refund my money for a produce that you are not going to honor. I will take the second alternative as a buyer beware scenario and shame on me.

Just prior to this incident, I was close to purchasing you Phoenix desktop system for my son\\\’s birthday; however, I will have to wait and see.

Thank you

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Thelma Howell July 15, 2013 at 12:58 pm

I am interested in applying for a free laptop for my college education. If you do offer a give away, Please forward the site information. Thank You

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Cathy March 10, 2015 at 4:02 pm

I am dissatisfied wit HP, the customer service is awful, and the tech support is the same. My laptop had a virus, and I called HP. They remoted into my computer. Several times we were disconnected, and had to keep calling back. They said they woukd bill me $14.95 a month. Instead they withdrew 210.00 the next day, without my permission. I called the company and was giving several people to call. Each extension was incorrect. They wouldn’t give a fax number. Horrible service, and I’m never buying this product again.. Buyer Beware…..

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nancy February 8, 2016 at 9:51 am

im with you all i bought a hp pavillion beats . it over heated sent it back and now there trying to tell me its not over heating. i had my lap top 15 min got hot on left side.then a black screen came up said bios is shutting computer down due to thermal over heating then it shut down and kept saying trying to fix conmputer. so i sent right back now there trying to tell me its not over heating. tell me how i would no what computer was saying on the black screen. im so disgusted with hp i will never buy a lap top from them again. was suppose to be 1 day repair and sent back what a jokr.

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