HoneyBaked Ham Corporate Office - COHQ

HoneyBaked Ham Corporate Office

How would you rate your experience with HoneyBaked Ham ?

[Total: 1    Average: 5/5]

HoneyBaked Ham Corporate Office Address

The HoneyBaked Ham Company, LLC
3875 Mansell Road
Alpharetta, Georgia 30022

Contact HoneyBaked Ham

Phone Number: (678) 966-3100
Fax Number:
Website: https://www.honeybaked.com/
Email: Email HoneyBaked Ham

HoneyBaked Ham Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

HoneyBaked Ham Executives

CEO: Dave Keil
CFO: Peter Stanca
COO: Maggie DeCan

HoneyBaked Ham History

 

Honey 2

Honeybaked Ham was founded in 1957 in Detroit, Michigan, by Harry Hoenselaar. The company operates a chain of ham and other meats to go, along with sandwiches, stores in the US. Honenselaar would select hams by hand, then smoke them. Afterward, he spiral cut them so his special honey glaze would permeate the meat.

Today, the company has more than 200 franchises and approximately 100 company-owned locations across America. The company also has an eCommerce site, as well as popup stores located in major malls during the Thanksgiving/Christmas holiday season. In addition to ham, the company also offers turkeys, pot roast, and BBQ pork. Many locations also offer side dishes, such as coleslaw, sweet potatoes, or corn.

honey 4

While the company is privately owned, new CEO Dave Keil has stated that the company has revenue in the $500 million range. Three families, the Kurz family in Ohio, the Schmidt family in Michigan, and the Farbolin family in Georgia, who all owned part of the company, recently came together to form one corporation in 2015, under the name Honeybaked Ham Company, LLC. This consolidation allows the company to work together more easily and should allow for faster expansion.  honey 6

The company has purchased a new corporate headquarters that will serve as its customer support center for its customers as well as company-owned owned and franchise store locations. The new 22,660 square foot building on Mansell Road in Alpharetta was purchased for $2.29 million.  honey 3

HoneyBaked Ham FAQs

Question 1: What is the phone number for HoneyBaked Ham?
Answer 1: The phone number for HoneyBaked Ham is (678) 966-3100.

Question 2: Who is the CEO of HoneyBaked Ham?
Answer 2: The CEO of HoneyBaked Ham is Dave Keil.

Question 3: Who founded HoneyBaked Ham?
Answer 3: HoneyBaked Ham was founded by in .

{ 7 comments… read them below or add one }

Debbie Wilburn April 2, 2018 at 1:03 pm

I purchased a $75 half ham for Easter. When we unwrapped it to serve to our guests it was basically more fat than meat. I have purchased from honeybaked for years. This was the worst ham I have ever gotten. Most of it was thrown in the trash. I am very disappointed!

Reply

cassandra long December 24, 2017 at 1:53 pm

I have received a gift card at Christmas from my employer for the past five years, I did not realize it had a time limit on one of them and it expired .is there any way to renew it?

Reply

Deborah December 15, 2017 at 8:35 pm

Michele Cook

I guess you don’t want my family’s business. I was willing to try Honey Baked again for Christmas but have not received the gift card.
I will send a copy of these email to the Corp Office. Maybe they can direct the problem.

Deborah Shockley
Duluth, Ga 30097

—–Original Message—–
From: Deborah
To: honeybaked32
Sent: Thu, Dec 7, 2017 10:14 am
Subject: Re: HoneyBaked Ham Duluth, GA

I will try it one more time if I get it in time for Christmas. . Thank you for your response. Deborah

—–Original Message—–
From: HoneyBaked Store 32
To: ‘Deborah’
Sent: Sat, Nov 25, 2017 8:59 pm
Subject: RE: HoneyBaked Ham Duluth, GA

Thank you for your email, Ms. Shockley. I am very sorry for this. I will have a Gift Card sent to you. I hope that you will consider us again this Christmas. I appreciate you letting us know about your experience so that we can work on correcting it.

Best Regards,
Michelle Cook

From: Deborah [mailto:sweetgalady7@ aol.com]
Sent: Saturday, November 25, 2017 9:08 AM
To: HoneyBaked Store 32
Subject: Re: HoneyBaked Ham Duluth, GA

I did online order and pay which did save me a little time. That was not the main issue. The ham was the problem.
Deborah Shockley
Duluth, Ga 30097

—–Original Message—–
From: HoneyBaked Store 32
To: ‘SWEETGALADY7@ AOL.COM’
Sent: Fri, Nov 24, 2017 9:18 pm
Subject: HoneyBaked Ham Duluth, GA
Dear Mrs. Shockley,

I am very sorry about the poor experience that you recently had at the Duluth HoneyBaked Ham location. I know that the lines were very long this year. In years’ past, HoneyBaked Ham offered “Reservations Online”. Every customer was given an order reservation code. This year, we offered “Pay Online” which actually slowed the entire process down, unfortunately. Every order that was “paid online” had to be located in the computer system in order for the credit card to be charged. (We did not charge customers if they did not come and retrieve their ham. Orders were actually charged at the time of pick-up.) The process of finding these orders in the computer system turned out to very time consuming and tedious. It would have been much more efficient if the “Order Code” system that had been used in the past was kept in place. This system has proven to be the most efficient, in my opinion. I will let those at those team members at the home office know about your experience with “Pay Online”.

I am also very sorry about the poor quality of ham that you received. We pride ourselves in serving the very best ham in the business, so this is not acceptable. I would like to send you a gift card in hopes that we can win back your business. If you would like, please email me your full address so that I can get that gift card out to you. I am very sorry again for your poor experience this year.

Best Regards,

Michelle Cook
General Manager

Reply

Gretel Camero Litt November 27, 2017 at 10:09 am

Received a call from your company to remind me about ordering hams for the holidays early Nov. 2017. The following week I placed an order for Honey Baked Ham for family , friends and coworkers which I usually do yearly especially at Christmas time. Last Tuesday Nov. 21. 2017 I went to the store to pick up my order. I asked for the manager at the Sarasota, Florida store. Her name is Jamie and she told me there is no such thing as corporate order and that she did not call me, that it must be a slam. Imagine that, with a long line behind me I was embarrassed. Anyway I gave my order code which was given to me on the telephone when i ordered and started to pay. I then told the salesperson while she was ringing in the amount and told her ,in that case I will use my coupons . She told me you bought it, it’s yours and never used my coupons. I took the 2 hams home and not even the sizes i ordered , which were supposed to be 8 1/2-9 1/9 lbs. Please do not send anymore coupons to me or my family. Thank you and have a great day.

Reply

MARLA LEPP July 25, 2017 at 11:36 am

DEAR HONEY BAKED HAM,

HELLO. I AM MARLA LEPP WITH RESTAURANT.COM, THE NATIONS #1 ONLINE DINING GUIDE! SINCE 1999 WE HAVE BEEN THE #1 SEARCH ENGINE FOR RESTAURANTS NATIONWIDE AND WE HAVE OVER 24,000 RESTAURANTS ON OUR SITE! WE ARE FEATURING MANY ON OUR DINING GUIDE NATIONWIDE! CONSUMERS USE US DAILY! WE GET OVER *2 MILLION HITS A WEEK TO OUR SITE AND HAVE OVER *15 MILLION REGISTERED USERS NATIONWIDE! EVERYONE LOVES TO DINE OUT, HOST CORPORATE EVENTS, ENJOY GREAT CATERING & MORE!

I WOULD LIKE TO FEATURE “HONEYBAKED HAM” LOCATIONS & CATERING AS THE BEST OF THE BEST ON OUR NATIONAL ONLINE DINING GUIDE! CORPORATE AMERICA USES US TOO FOR PRIVATE PARTIES, CATERING & MORE: COCA COLA, AT&T, UNITED AIRLINES, T MOBILE & MANY MORE ARE JUST SOME OF OUR CORPORATE PARTNERS HERE IN YOUR AREA FOR *CATERING, *EVENTS, LUNCHES, DINNERS, *CORPORATE & *PRIVATE EVENTS & MORE! **NO BILLS! **NO CONTRACTS!! WE WILL BUILD YOU A SITE WITH YOUR LOGO, HOURS & MORE! WE GET OVER 1 MILLION HITS A WEEK TO OUR SITE—HUGE EXPOSURE FOR YOU!!! AND WE GIVE YOU ALL THE BACK END INFORMATION OF YOUR NEW DINERS; EMAIL ADDRESS, PERSONAL AND BUSINESS INFORMATION & MORE!

PLEASE CONTACT ME! I WOULD LOVE TO TELL YOU MORE!
Marla 224.323.7874

Marla Lepp- Account Executive
1500 W. Shure Drive | Arlington Heights, IL 60004
Direct- 224-323-7874| Fax: 888-227-7614| mlepp at restaurant.com

Reply

cinn potts June 15, 2017 at 9:59 am

June 15, 2017. Just got off the phone with supposedly “customer service” Amy. (Should be called NO customer service as Clark Howard says!) She was very curt if not very rude to answering my question regarding the status of my gift card order. I guess when you don’t have a “Publix” or a “Chik-fil-a” customer service style and think that your product doesn’t require having to have excellent customer service you will, then, receive such poor customer service reviews. Guess they don’t care because they have a very good product. Anyway, I paid for $5.00 two day delivery that is “Guaranteed in 2 business days”. The order was made late Sunday evening; therefore, if you count from Monday order the gift card should have been rec’d by Wednesday, June 14. However, it is set to be delivered on June 16, Friday. That is NOT GUARANTEED TWO DAY DELIVERY. Amy stated that I specified June 16 delivery! Why when I paid for a two day delivery?! When you pay $5.00 for a $25.00 gift card why get it past the two day “GUARANTEE”?! She was just rude. I asked for the supervisor and she said she was! I have to call back to speak with the office manager! Don’t think I’ll get anywhere with her. If not, then I will MOST DEFINITELY write the CEO, Ms. Linda Heasley at their headquarters, Troy, Michigan. That is a “GUARANTEE”!!

Reply

Shirlene Collier December 28, 2016 at 10:27 am

I experienced terrible customer service at the Solon Ohio store by manager Tammy. She was rude, condescending and very unprofessional. I returned a ham that was extremely salty to be told hams are supposed to be salty. There was one slice missing,the only way I could have known of the salt, offered to pay for the missing slice. I will never visit that store again and Tammy needs to be informed as the appropriate way to treat customers. My purchase price was eventually refunded after a rather lengthy debate

Reply

Leave a Comment

Want to make sure HoneyBaked Ham sees your comment or complaint?

Share your experience to get more attention.


Previous post:

Next post: