HomeGoods Corporate Office - Corporate Offices & Headquarters

HomeGoods Corporate Office

How would you rate your experience with HomeGoods ?

[Total: 38    Average: 2.8/5]

HomeGoods Corporate Office Address

HomeGoods,Inc.
770 Cochituate Road
Framingham, Massachusetts 01701

Contact HomeGoods

Phone Number: (508) 390-1000
Fax Number:
Website: http://www.homegoods.com/
Email: Email HomeGoods

Facts

Founder: TJX Companies
Date Founded: 1992
Founding Location: Framingham, Massachusetts
Number of Employees: 10001

Executives

CEO: Robert Cataldo
CFO: Chris Mieszczanski
COO: Robyn Arvedon

HomeGoods History

HomeGoods was founded in 1992 and has headquarters in Framingham, Massachusetts. The company operates a chain of  discount home decor, housewares, bedding,  and home furnishings stores. The company operates as a subsidiary of The TJX Companies.

The company currently operates 526 locations across the US and Puerto Rico and has plans for expansion, with a new store recently slated to open in late 2016 in Bellevue, Tennessee.

In addition to the usual housewares and bedding, HomeGoods is known for carrying unique food items and speciality foods from around the world including coffee, candy, cookies, and crackers. The company also offers an extensive selection of artwork and holiday decorating items.

TJX Companies has had increased revenue every year except for 1. First quarter reports show a 5 percent increase for the first quarter of 2015 of $6.5 billion.

{ 56 comments… read them below or add one }

Amy stokes December 3, 2017 at 12:26 pm

I am wondering If you would consider opening a Homegoods on Berlin Turnpike in Berlin, Ct. My neighbors and I all love Home Goods and wish we had one nearby. The Berlin Turnpike is very busy and would draw many customers.

Thanks,

Amy Stokes

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Lashunda Scales November 22, 2017 at 11:04 am

My husband was headed to work this morning an I asked him to return some items I received for my 50th bday he was very insulted for not having a receipt by the employee a male at trussville,al store he’s a Birmingham Police Officer for city of Birmingham an your employer said I sent him to do the dirty work I don’t know how y’all operate as far as y’all returns but I’ll give it to the homeless yet again im gonna mail it to ya I dont never want anything else from this store in future overated as hell excuse my french im very upset cause we still live in a word if you don’t look like money they think we don’t have any but the devil is lie

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Debbie November 19, 2017 at 12:41 pm

I sent corporate a message not sure if it went thru. I wanted to let corporate know that I have been a customer for years love ,love, love the store until now! The last year and a half now if not longer ALL the stores have changed! I spoke to the managers they said it is Corporate!!! The floor design is so uninviting. I SHOPPED THERE almost every day from one store to another I was so addicted to your store and I spent a lot of money, now I DO NOT like to even go in there it a MESS every store! Please get it back to the way things were. I MISS Home GOODS! Sincerely, Debbie.

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Sheila Parrish November 14, 2017 at 10:32 am

I was at the Marshalls/HomeGoods Store at Northcross II in Huntersville, NC last night November 13, 2017. I had the most gracious experience there with store personnel! Sales associates Cameron and Paula were so helpful and such GREAT attitudes while helping me find the items I was looking for. They both are very personable and have great customer service skills!!! The store manager Ken Hannah is remarkable! His store is so organized and clean! He was very helpful and made me feel right at home there! I drove almost an hour to shop there and will be back!! Thank you guys for your hospitality!!This store ROCKS!!!!

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L November 8, 2017 at 5:00 pm

orbitrans426@ aol.com

Homegoods opened a new store in Staten Island
NY on Richmond Ave. Grand opening was great.
It was fully stocked. Two weeks later shelves were
Empty. On Monday , Nov 6, gave it one more chance. The store smelt like a locker room. The shelves were a mess. You couldn’t walk down the
Dog isle, all the pet beds were on the floor. The store was disgusting. Won’t be going back.

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Frank Laratonda November 5, 2017 at 2:13 pm

I am currently at your home goods store in Londonderry nh…the trash receptacle is overflowing with garbage also all over the place…if you want a pic of this please let me know

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D. Battle October 31, 2017 at 9:57 pm

On October 31, 2017 at 7:30pm I am leaving your 2597 North Decatur Rd.
Decatur, GA 30030 a very frustrated and humiliated “former customer”. While shopping in your store I noticed a small vanity seat that was slightly damaged but still usable. I inquired with one sales associate about possibly getting a mark down comparable to the damaged, he referred me to his store manager. Even as she verbalized a very “over extended” explanation as to why she would not allow any additional discount (on a $35 item!) her tone of voice became abrasive, belligerent and hostile. Then she turned away from me, turned to another associate only to complain about “how ignorant some customers are”. I put the item down and immediately left your store. And while I would have likely purchased this item it was the lack of any civil customer service which was my deciding factor not to purchase. I truly hope that you can re-train your managers to act with friendly customer service behavior when dealing with customers. From a very dissatisfied customer for a $35 item…REALLY!!

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Patti Chute October 28, 2017 at 6:31 am

I was in the new Home Goods store on Rt 18 in East Brunswick this morning t 11am with my girlfriend. A few things: I understand you need to restock the store , but you could not get down isles, as there were boxes and carts blocking the isles. I would think that restocking should be done at night or early morning. Secondly, a customer was asking a sales girl for help to try and find a similar item that she was looking to purchase. He asked for the manager ( I assume) for help- and when the manger heard what she wanted she told the sales girls you need to look around the store and don’t call me for things like that. I could not believe she would talk to her like that on the floor in front of customers. Also the store just opened and the staff is all new. Sounds to me like management needs more training on how to talk to their staff. I am a manager and would never think to treat any of my staff like this.

On a side note, I applied to a part time job there. They gave me the application on opening day. I returned it the next day and spoke to Linda the Manger. She told me since the store just opened, things are crazy and not to be upset if I do not heard back for a few days-not a problem ,I understand that. I called the following week and spoke to Linda again and told me they did not look at any of the applications but were going to that week and I should hear something or I should call back. I called again and was told manager not available and to call back yet again. As I was in the store the sign is out there NOW HIRING-SEE MANAGER. After hearing the way she spoke to the employee, I have to wonder is this a company I would work for. I was so excited when the store opened and was excited about applying for a job. I would really appreciate speaking to someone regarding this. Thank you
Patti C

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Tori October 26, 2017 at 3:06 pm

On October 26, 2017 I visited the Home Goods in Allen, TX to buy a few rugs. I picked out one for $300 and one for $400. The $400 rug was cream, light grey, with dark grey accents. It had dirt all over it in clumps. Non consistent and definitely not part of the design. The manager Linda, watched me scratch dirt off and watched it fall to the floor but insisted that it wasn’t dirty and that I was a liar. She ignored me and talked about me to 2 of her employees right in front of me. She missed out on almost $800 in sales for ONE customer because of her hateful customer service.

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Tori October 26, 2017 at 3:28 pm

Pictures are available if needed.

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Anna Maldonado October 26, 2017 at 8:05 am

I would like to know who I talk to about store mgmt and employees controlling Rae Dunn. It’s become absolutely ridiculous! I’m furious over it.
Also where do I send pictures and proof of someone buying out the entire shipment over the phone with mgmt approval?!?!.

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Rochelle Nelson December 9, 2017 at 9:22 pm

They don’t care! The employees have corporate thinking that everyone who has a complaint about Rae Dunn is crazy. So all of us are crazy? I wish they would send undercover boss or a undercover employee in a higher up position, so they can see with their own eyes. Some crazy things have happened that are on the customer, but Cmon not to this extent. I went to one HomeGoods for 2 weeks every morning at opening and not once did a Christmas Rae Dunn item come out. I bet if they checked inventory records they had plenty. Who’s buying it? The employees are and that’s how they supplement their incomes. It’s Christmas too! We really aren’t going to find any retail. They have to buy Presents for their kids. Not all stores or employees do this but I can count on one hand the ones that dont. They hide it, or they don’t ever bring it out. Or they have their friends and family know when their going to put it out and they come buy it. It’s sad that us customers are forced to by from up sellers at ridiculous prices and they don’t even care. The corporate leaders don’t have a clue what the stores are really doing. I wish they would at least look into it. All of the pictures and videos can’t all be made up. I’m disappointed with the corporation as a whole, and they’ve forgotten the true reason for the success of the company.

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Ida Williams October 24, 2017 at 8:39 pm

On July 31, I bought a 1&1/2 gallon water bottle with spout made of plastic. the bottle lasted a little more than two months. last night I attempted to open the spout to retrieve water, and the spout snapped. what an ordeal! my kitchen was like a pond, water was everywhere. It took me at least am half hour to clean up the flood. Today, I tried bringing it back to home goods for satisfaction and I’ve never experienced such a nasty-cold response from this Spanish so-called manager. She suggested that when I bought that bottle I bought it as is. I tried to reasoning with but to avail, the nastiness continued until I decided to just leave the store bottle and all. So I came home and called cooperate headquarters. I asked to speak to an executive head, I did not get her name, but she was very diplomatic about the entire event and offered to give me the amount I paid for the bottle via check by mail. Wow did I felt vindicated, needless to say she made me happy to know that I was not ripped off by that criminal of a front end manager. the bottle was not an expensive one, but I just felt that first and foremost such a bottle of that weight should not have had a plastic spout to begin with and that so-called manage should have been much more courteous to store customers. I love the store and likes shopping there, but are not sure I want to encounter that kind of experience again ever. I will just have to hear that their policies toward their customers on returns has changed.

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Karen Oehlke October 23, 2017 at 12:37 pm

I would like to know when Gainesville, Fl, will be getting a Home Goods, We only have a small one in the back of T.J. Max.Lots of new stores coming in on Archer Road, I’m hoping Home Goods will be one of them, Me and my two daughters love the store. Ocala , Fl. just opened one, but would love to have one right here. Please say one is coming ! Thank You, Karen

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PA October 12, 2017 at 9:34 pm

I am disgusted after my visit today at your Home Goods Store in Staten Island on richmond avenue. I went into your store about four days ago to look around, I ended up purchasing four bar stools, and I had a real hard time getting them to fit in my car, after about an hour, I got all of them to fit. When I brought them home, I realized they are too high for my bar. I called that same store this evening and spoke to someone who answered the phone, I told them I purchased something a few days ago and I can not find the receipt. Is there a way to look up my purchase on my card, that person stated yes, just bring in the items with tags and the credit card used and drivers license. So I pile everything in my car, struggle to get everything to fit, bring all items into the store. I get to the register and the lady has no idea how to complete this return. She call her manager, an african american nasty women, who states she can only give me store credit, I told her I called before I came and was told that the store can look up my items by my credit card. She said NO. I was really upset. I had to pack my car again and bring all the items home. What kind of ridiculous company does this?? I purchased items and TJ max and marshals and they were able to look up items using my credit card. I am disabled and had a difficult time. I can not believe I was treated this way in your store. I will take this all the way up to the ceo.

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Concerned Customer October 12, 2017 at 10:58 am

I would just like to inform you that your employees at the Mt Olive Location in NJ are holding select Rae Dunn items for themselves and reselling it online. The other night I went there and tried to purchase an item a very helpful sales person helped me find by going into the back room. He came out and said it was hidden back there but I found these 2 items for you. I thanked him and proceeded to the checkout. I was then approached by an employee that took it from my hands and said this was on old for any other employee and should have never hit the sales floor. Now I would have let this go if this was the first time but this is now the 3rd time something like this has happened to me at this location. How are you costumers suppose to shop if your employees are not putting items out on the floor and keeping it for themselves and reselling it online for 10 times the price. Very unethical. Please email me for the name of the Mt Olive employee that did this to me. I look forward to the follow up.

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Helen Quinlan October 3, 2017 at 12:28 pm

Tried to email Lisa Arminio but would not go through. Love love love homegoods. However need to travel 2hrs to get there in Wilmington. We would all love to see homegoods in Carteret County maybe in Moorhead City. The area of rt 24 where Lowe’s the planning commission want to expand commercial and use acres that are available. North Carolina needs more. In Swansboro a new Walmart is coming. But there is a lot of land for sale. This area is growing . Please give us a reason to shop here. Can you respond to the above email?

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Stephanie Ahrens September 26, 2017 at 3:12 pm

Hello,

My name is Stephanie Ahrens and I am a frequent Home Goods shopper. This past Friday, 9/22/17, I purchased a vase along with some other items as I am re-decorating. When I got home and took a closer look, I noticed something incredibly offensive about the design. There appears to be 10 shapes that look identical to swastikas on the vase!
My family and my husband’s family are both Jewish, however, I believe anyone would find this vase to be offensive. I am very curious to hear how the designers and Home Goods found this item ok to sell. Please explain.

-Stephanie

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Upset Shopper September 26, 2017 at 12:05 am

I’m so tired of the Hillsboro Oregon store giving into the same group of ladies who camp out at the store all day by the back room until the employees bring out the Rae Dunn to them. I shop there on a regular basis, I look for Rae Dunn-sometimes I find some and sometimes I don’t-I usually walk out with a non Rae Dunn purchase. It gets frustrating when you see these women get carts full of Rae Dunn or make the employees bring Rae Dunn out to them from the back room so they’ll leave! What about the rest of us customers who don’t camp out and would like a chance to get some? How about limiting the pieces you allow customers to buy so they can’t clear the shelves? How about telling your employees not to give into these women who camp out and bully them into bringing it out to them? Or maybe the employees are giving these ladies heads up on when Rae Dunn is in the store in the back room?

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Nikki September 24, 2017 at 8:16 am

I am a regular shopper at the HomeGoods on Scenic Hwy in Lawrenceville Ga. Shopped there Wednesday September 20, 2017. Picked up white dinner plates ….some was apparently priced $2.99 and $3.99. Clearly the shopper was to believe that all plates cost $2.99 based on how it was packed. Two on top was $2.99 and one plate at the back was $2.99. Very dishonest. In my mine it was purposely done. Lucky for me my brother who was with me noticed while the cashier was scanning.. the other plates were ringing up $3.99. She called the manager who knows I shopped there several times. The manager basically says that she couldn’t do anything about it because their head office will not allow them. If that is so (which I know isnt) Home Goods lost a sale. No attempt or nothing. I was very disappointed because I like their stuff. Because of that experience I am not sure I will ever shop there again.

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Bailey September 22, 2017 at 8:45 pm

Does fremont HG no longer carry Rae Dunn merchandise? I’ve been to this store multiple times a week right at opening or even closing time and I have not seen a single piece of rae dunn item for weeks now. Do they no longer carry it? I know a lot of HomeGoods are getting more merchaise due to the holiday season. Unless the employees are keeping them? Are they allowed to do that?

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Carol September 19, 2017 at 12:48 pm

I have purchased several items from home goods I have been a customer since they had open in Petaluma California unfortunately there have been two incidents this last year if we could go items I have purchased and put on hold we were re-sold and my paperwork was thrown away it is so frustrating because it is their employees that have their friends pick up furniture I can’t believe this is happening in the corporation such as HomeGoods
It turns out from the looks of things on Yelp I am not the only customer that this happens to it happens very frequently reviews are horrible I really wish corporate would do something about this Ongoing problem

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Suzanne K September 1, 2017 at 12:33 pm

I have just left the Fort Lauderdale store in Coral Ridge Mall without my merchandise due to the rudeness of the sales clerk and the attitude of the manager. After reading all the other complaints regarding the employees terrible attitude I wonder how badly employees are treated by HomeGoods that they just don’t care about the customers anymore. The only store in the mall with a line this morning and two checkout s open a third is kind of sort of open , the manager is standing there and the clerk checks out one customer and then walks away and comes back and takes a customer and does the same thing 3 times before I walked over to ask if she’s open and she never looks up, mumbles that she’s open and turns away….so I left. Please email me when your customer service improves.

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Wendyann Vaccaro August 19, 2017 at 9:59 am

I get that Rae Dunn is popular. I love it too. But when employees walking around in their uniform approms are taking it off the shelf and clinging it to their chests instead of letting the customers have it…You’ve gone too far. Shame on you Rancho Cucamonga Homegoods!

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DaMan July 25, 2017 at 7:53 pm

I must say, I am appalled at the poor customer service at the Staten Island/Hylan Blvd store. This particular store is staffed entirely by fat, nasty lesbians who have an obvious disdain towards the few male customers who venture inside. They are rude, abrupt, impatient, and miserable, and seem to get away with this behavior without any reprimand. I complained once, but tried to keep the complaint more or less benign so as not to get anyone into trouble. But the next time I went into the store was no different. All modern corporations can go to hell because that is what they are best at: creating hell on Earth for everyone.

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Cindy July 20, 2017 at 11:14 am

Your store treats their employees terribly. I see why your corp. is so scared of unions!!! First lied to by Indianapolis rep. when interviewed I was told would be working 15-20 hrs. That only happened when we busted our butts to open the store!!!!! I went to work this morning for 55 minutes to be sent Home! Really!!! Now your management is blaming the new Ross store for slow sales!! Wonder what or who they’ll blame next!! I will never ever recommend your stores to anyone. After how I have been treated my friends and family won’t go to any of your stores. Word of mouth is a strong thing. Oh, there were boxes in the warehouse while working that blocked the fire exits. For proof check out your security cameras in the warehouse Maybe your management team is why the sales are slow…Cedar Falls Iowa store. 7/20/2017

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Michele July 18, 2017 at 1:10 pm

I am totally in shock by the way i was treated in yout Buena Park CA store, by a mananger with a name tag ” George “. He was VERY. rude and condescending. I was returninngg: a gift and had no receipt. He stsrted to get upset when i asked him to explain how the item was purchaced if it was not in the system. From that point on it was a humiliating experience the man active as if I had stolen the merchandise. There was quite a few customers in the store and bad time I have never been treated so poorly in any store in my area. I think that maybe management needs to be retrained in the area of customer service. You have lost a very loyal customer and at this point I’m going to let everyone I know not to shop at any of your stores As far as the return went the gift is in my trunk and will stay there until i can throw it on the sidewalk in front of yout store as a gift to George sorry if he does.not like it no gift receipt no return

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Beatriz Quinonez July 10, 2017 at 4:22 am

My Complaint for Home Goods is the management is running their store very badly. store
in Henderson N Stephanie. Management is so rude with costumers and employees. there’s not enough staff to help. the general manager Lessie Long harass the employees doesn’t let
the employee do their jobs properly. the cashiers will be doing their job Lessie Long comes
up interrupts in the middle of a transaction with a costumer . costumer service comes first at
night theirs only 4 people working I cant enough help. their treat their employees like shit I’m
pist how poor and stress out everyone in the store. . your mangers don’t care how costumers
or employees are treated. if management is not happy they should quit their jobs period. is not fair for the employees to be working under stress . the store is amazing but enough staff to help.

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Daphne Lascano July 7, 2017 at 1:49 pm

Today, 7/7/2017, was my first time shopping at the Home Goods at 29th Place in Charlottesville, VA. I was pleasantly surprised by the variety of merchandise and, even more so, the low prices! I’m kicking myself for not patronizing this store before now ( my 2 sister-in-laws are to thank). I was in the store browsing for approximately 40 minutes and made a small purchase. I was also impressed by the cashier, Barbara Vest, who was professional and very courteous. Good customer service is difficult find in retail these days so please acknowledge Barbara for her quick transaction skills and friendly demeanor; both of which are included in Home Goods’ corporate mission statement. In sum, I can’t wait to return to Home Goods for more shopping and early Xmas gifts!

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Robin July 3, 2017 at 6:24 pm

I’m writing re: the store in Scarborough, ME. It is so small and clustered you can’t get through an aisle. The store was trashed. I took pics on my cell but there is no way to put them here. The employees are always openly talking about how they don’t like their job and how there is no room to put out the merchandise. Stuff is piled upon stuff. You shouldn’t have consolidated with Marshalls. It’s awful and sorry to say I won’t go back.

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DIAZ June 18, 2017 at 1:48 am

I am writing a message to complain about an unfortunate, uncomfortable, and embarrassing situation that happened to my husband and I with a manager at the London Squares store in Miami, FL. My husband and I have been absolutely disrespected by manager Debbie Whyte. Her actions were reprehensible and clearly not what is defined in your mission statement, as found on newsroom.homegoods.com/about/who-we-are/ (“HomeGoods customer service conveniences include: friendly and helpful HomeGoods associates, 30 day return policy, gift cards, and fast checkout procedures.”) My husband and I went into the Home goods/TJ store (London Squares @ 13580 SW 120 Street) to purchase two large furniture pieces. There was a large scratch on one of the furniture pieces and I asked the polite cashier if it was possible to speak to the manager about a deep long scratch on the furniture. The cashier was very nice, she walked up to the manager and waited until she was done doing what she was doing before speaking. The manager looked at her and said to her in a strong tone “What do you want?” in front of us. Wow. I was stunned how Debbie spoke to her employee while she was patiently waiting on the side. After the employee tells her that I wanted to speak to her, Debbie walks over to me and said “what’s the problem?”. No hello, no polite tone, nothing. She RUDELY asked me “what’s the problem?”. I’m not her friend nor a family member, I am a loyal customer who has never had a problem with this store and their employees and shouldn’t be talked to in that manner. Anyways, I proceeded to explain to Debbie that I came into the store earlier in the day and saw no scratch on the furniture. I also mentioned to Debbie that the supervisor during the day (gave a full physical description of her ) was with me at the time when I was inquiring about the furniture and she is a witness of not seeing a scratch there before (I mentioned this part to help my case). Debbie immediately responded with “That’s irrelevant. I am the manager on shift and I will decide what will be done tonight.” WOW, OK that was a great response to your customer. Then my husband steps in and nicely tells her that we didn’t see the scratch before and was wondering if she can give us a discount. She turned around, raised her voice and put her hand up and said “Sir, let me do my job. I am inspecting the furniture.” WOW. This woman started the entire conversation with us at a RUDE tone and now a defensive approach for NO REASON. I could not believe this was happening to us. All we wanted was to buy our two pieces of furniture and leave the store at peace. Once Debbie disrespected my husband, I had enough of her ways and raised my voice and told her to CALM DOWN. I told her to RELAX three times. I was livid and was still able to keep my cool. I then told her “I am the customer and you have been speaking to us rudely and defensively for no reason. I have not insulted you, I have not yelled at you, I actually waited patiently for you to come inspect the furniture piece and you have been nothing but nasty with us.” After I said all of this to her (Cashier and my husband witnessed the entire conversation), Debbie did calm down and spoke to me in a softer tone. I answered her questions about the furniture and I told her “By the way, that’s the tone that I appreciate. That’s the right way you speak to your customers.” She didn’t say a word to me afterwards. She didn’t apologize to my husband and I either. She gave us a $20 discount (I thanked her for it) and she walked away from us. You can check your cameras, this entire confrontation happened on the side of the exit door. Although we got a discount, my husband and I left this store so dissatisfied and upset. We were in shock the whole drive home. We could not understand how could someone at a managerial level could treat her employee and customers in a unprofessional manner. Our entire home is decorated by Home goods. We have never EVER come across this kind of situation with any of the employees there. Having people like Debbie in a managerial role who acts unprofessional, loses patience and respect for her employees and customers IS A CANCER TO YOUR BUSINESS. I am still in shock of her disgusting behavior (we told all of our family member when we got home to share how ridiculous this woman acted for no reason) and hope she is required to participate in some form of customer service seminar. She’s going to need plenty of it. TRUST ME, you have the cameras to show you.

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Mary Adams June 17, 2017 at 5:56 pm

Hello,
I’m currently shopping in the Boca Raton, FL store. There were 2 associates checking out customers, 2 doing something else behind the counter and a line of at least 30 people waiting. I called the store manager Rose, to let her know about the situation. She was very defensive and claimed she only had 3 people available to check out customers and 1 to “go back and forth”. A few minutes later there were 7 people checking.
Rose is lacking in customer service skills. She never acknowledged the long wait time, nor did she offer an apology. I don’t know which I’m more disappointed about, the wait time or the manager of this store.
I strongly suggest a customer service refresher course for this manager. She also needs to become more vigilant about the long lines in her store and plan her staffing accordingly.

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Mr. Snider June 16, 2017 at 11:37 am

HomeGoods, Inc.
770 Cochituate Road
Framingham, Massachusetts 01701
Attention: Lori Skarpsno, District Manager for store 149

June 15, 2017

To whom it may concern;

I was in your Fort Lauderdale, FL location (store #149) on 06/12/2017 to return an item. To say I was stunned by the manner in which your “manager” on duty, Anthony, treated me would be an understatement! His actions were reprehensible and clearly not what is defined in your mission statement, as found on newsroom.homegoods.com/about/who-we-are/ (“HomeGoods customer service conveniences include: friendly and helpful HomeGoods associates, 30 day return policy, gift cards, and fast checkout procedures.”)

I purchased a pet gate on 06/02/2017 (receipt info: 0401 0149 04 0193 06/02/17 20:24:59). During this purchase, I asked for a discount due to the gate having scrapes and knicks on it. The manager on duty that night gave a 10% discount of the purchase. The associate rang it as a 10% VIP (or $6.00 off). However, the associate didn’t make a discounted ticket (or red sticker with price/bar code). I didn’t know this was the procedure until I tried to return the gate on 06/12/2017. And, up until this point, I’ve never had any issues with your store associates. Many of which will stop me and say hello when I’m shopping because I’m there so frequently!

However, on 06/12/2017, my perception of HomeGoods changed drastically and dramatically – and only due to one associate: Anthony. He was the “manager” on duty this night. When I tried to return the item, I showed the associate (Julia) what I was returning. It was a rather heavy wooden gate, so I offered and walked it down to the other end of the cash registers – mainly so Julia wouldn’t have to do so later. The purchase of the gate had been manually entered by the first associate and Julia needed to get the manager’s approval for the return. Hence, she walked down to the other end of the cash registers where Anthony was.

I encourage someone to review the store tapes beginning around 8:00 PM until AFTER the return of the item at 8:24 PM.

She approached Anthony as he was slouching against the railing and talking on his personal cell phone. She waited for 2 minutes until he acknowledged her and disconnected from his personal mobile device. (This also made me wait an additional 2 minutes.) I could hear him give her a difficult time over the return of the item and since it wasn’t marked with a red “discount” ticket. At this point, I walked down and began to explain my situation and how the purchase was made. I didn’t know he was a manager since he wasn’t wearing a HomeGoods name tag! Anthony became incensed at once – as if I was questioning his “authority”. He walked away stating he needed to find another associate who works in the department where the dog gates were sold. The person he asked to return was Rick. I only know Rick since he’s helped me, on numerous occasions, with the merchandise I’ve purchased. Anthony also came back with another gate from the sale’s floor to use as example.

Anthony was very belligerent in both his mannerism towards me and tone/use of words. He said the item I was returning was not the same item I purchased. My perception was he was calling me a liar and/or a thief. He admitted the ticket I was returning matched the same ticket on the sale’s floor merchandise he brought as example. As Rick stood there, Anthony said that I shouldn’t try to “influence his decision by asking to call the district manager”. I did say that if I were trying to “influence” his decision, I would send a tweet to my 9,927 Twitter followers letting them know about his actions and this experience!

I described in detail who the manager was that gave the discount and why it was given that day. At one point, I was so disgusted over the way he treated me, I said to Rick and Anthony I wasn’t acknowledging any more accusations he had or making any more conversations with Anthony. (I began to ignore Anthony and answer Rick’s questions only.) Rick could see that I was upset; almost in tears. And it was at this point, Rick asked Anthony to call the manager who authorized the discount on the purchase. When Anthony walked away, Rick emphatically apologized for the way his manager was overreacting and his treatment of me. He assured me he would do whatever he could to return the item too. He also expressed that, ultimately, it was Anthony’s decision. At this point, Rick walked away to talk to Anthony.

During this whole ordeal, other shoppers and your associates witnessed what was going on. They saw how I was treated. They observed your store employee, a trained “manager”, overreact, mistreat and belittle someone.

When Rick came back, he told me he would issue the refund. He explained he needed to create a red “discount” ticket in order to finish the transaction. While he was doing this, Anthony walked over to the dog gate I was returning. At first it looked as though he was taking pictures from his personal cell phone. However, I walked about midway and noticed Anthony was scratching paint off the sides of the gate! He was deliberately causing more damage. I took pictures from my phone to prove this. Rick made the discount ticket, finished the return, and continued to acknowledge the poor behavior and apologized at the entire time. I still feel bad that Anthony involved him; but, ever so grateful Rick got me out of the store as quickly as he could.

When I was leaving, I passed near Anthony. With my return receipt in hand, I looked at him and said “I hope you have a better night.” As I entered the door to leave, Anthony screamed “are you threatening me? I believe I heard you threaten me.” He declared this twice with different customers than before and the same associates stunned but looking on! I turned and said “that’s not what I said but I still wish you a great night.” I casually walked to my car to leave.

I’ve taken 2 days to write this to you because I’m still so very upset. But I also feel you should know so this won’t happen to someone else again. I don’t choose to shop Coral Ridge because it’s so close to me. I choose to because of associates like Rick and the manager who did the initial discount. They, along with other employees there, smile and acknowledge me – they ensure I have a great shopping experience. To be honest with you, I first apologized to Anthony for taking him away from his personal cell phone call. I thought maybe he was on break. In fact, I would’ve been thrilled to know he was able to take time out of his hectic schedule to speak with someone he cared about. As a director for a major well-being corporation, I would’ve been equally thrilled to know HomeGoods allowed additional personal time for this too! However, I can tell you I do not feel comfortable returning to this store to shop ever again – or any HomeGoods or TJX subsidiary Anthony is employed with. Someone who treats another person with the utter disregard he did me, and lies to say I threatened him, DOES NOT care for another human and I feel is capable of doing more harm than good. I’ve never once been in a fight in my life – nor do I want to be. After Anthony’s actions, I feel as though he would do something to me, or someone else, if given the opportunity.

This was the most painful experience, EVER. Anthony is entrusted by your company to lead and guide your employees and to embody HomeGoods mission statement. From my perception, Anthony is not a “friendly and helpful HomeGoods associate”. Anthony had a total disregard for “30 day return policy” or “fast checkout procedures”. I feel I can’t return to this location if he’s still employed there.

I appreciate your time. I am assured my contact information will not be released to the store 149 or Anthony. I look forward to speaking with store 149 District Manager, Lori Skarpsno, and someone from the corporate level as soon as possible.

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Candace Clinton June 1, 2017 at 7:57 pm

Hello,

Let me first say that I love your stores and have had many positive experiences in them. Unfortunately, I am writing about the condition of your store at Flatbush Junction, on Flatbush Avenue in Brooklyn, NY. It is visually unappealing, disorganized and messy.

When this store opened a few years ago, it was everything I expected and experienced in stores in Connecticut and Massachusetts. Over the last year, the store has become disorganized and messy. It appears that staff members only add new items to the floor, never spending any time organizing or tidying up the floor.

In some isles you can’t even walk through, not to mention being able to push a shopping cart through without rolling over merchandise or having to kick it out of the way–particularly in the bath towel/bath mat isles.

I certainly appreciate that new items are frequently added, but neatness counts and shows a sense of pride in the store and makes for a more enjoyable shopping experience.

I hope that the store can return to the neat and organized store that I’ve come to expect from Home Goods.

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Corinne Horsch May 3, 2017 at 1:59 pm

I’m sure others have had this issue but thought it might be worth it to post out there for others. I am actually extremely surprised that this store has continued to stay in business despite some of the other reviews I’ve read & the way they operate. A few weeks ago I was in a Home Goods store and saw an outdoor table that caught my eye but I didn’t have the right vehicle to transport it home. The next day I went in to purchase it and unfortunately it had already been purchased. I asked the store manager if he could tell me when the next shipment would arrive & apparently their system isn’t set up that way – they can’t track any products and have absolutely no clue when they receive trucks or what is on the trucks. Plus, there’s no way to locate products online either. For a store this large and spread out, I can’t believe it’s continued to stay in business. Why would people continue to shop at a place like this when there’s so many other stores out there with much better customer service that provide a better shopping experience. I really wish this is something they fix because the likelihood of me ever returning is extremely low.

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Lee Levy March 21, 2017 at 6:06 pm

I am absolutely fed up with your store in west hills, ca. They are so understaffed and I mentioned this several times to a supervisor there and all I go is a shrug of the shoulders. You can have at least 15-20 people in line all day and this store has no more than 2 cashiers. Literally it takes 10-15 minutes to get to the front of the line every time I go there. And I hate it!!! That is beyond absurd. Even with a return one has to wait in that horrible long line. And please get more professional managers theses guys shouldn’t be running your store.

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Dixie Abramian March 25, 2017 at 8:17 pm

Can you please consider opening a store in Burbank Ca. There is a great spot in the Empire Center where you currently have a TJ Maxx. They closed a large sports authority store. Thanks ,

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Muriel Gray March 20, 2017 at 2:29 pm

I visited the Homegoods store located at 2185 Telegraph Rd., Bloomfield HIlls, MI on March 11, 2017. During my second transaction that day, I purchased a bath rug, floral arrangement and a large painting. After my purchase, I somehow walked out of the store without my painting that I had paid for. It was actually 2 days before I realized it and when I did, I called the store and the young lady I spoke with knew exactly the picture I was referencing. She assured me that she would put a note on it and I could pick it up anytime. I eventually made it back to the store that Saturday, March 18th and was beyond upset and disappointed. After standing in line to make another purchase and retrieve my painting, the cashier and manager came back to inform me that they could not locate it. I was furious!!! TO make matters worse, the explanation was that maybe a customer took the tag off and purchased it. THAT’S BULL!!! How can a customer go behind the counter and purchase a PAID for item that has already been taken out of your inventory!?!? I need to speak to someone immediately because this is absolutely ridiculous!! Apparently there you all have employees that are STEALING items that were already paid for by YOUR CUSTOMERS!

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Karen March 12, 2017 at 3:00 am

I live in the 60634 zip code. The closest HomeGoods Store is several miles away. Not convenient. We have seen a number of businesses opening in our area. I really think you should look into this area and consider opening a Home Goods in our area.

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Liya Hester March 10, 2017 at 8:42 pm

I was in your store this evening 3/10/17 around 7:00- 7:30 pm. I was checking out when a lady ‘Sadi’ (on her name tag) made a mistake on the register and had to ring my items up again. The lady ‘Tia’ (on her name tag) next to her At the next register called her a big dummy’ 3 or 4 times. The employee seemed embarrassed but did not say anything. I am appalled at the lack of professionalism of some of your employees. The poor girl seemed so embarrassed. And to say it in front of customers- I was embarrassed for her! I was at the store in Abington, Maryland.

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Eileen March 8, 2017 at 6:53 pm

I was wondering what Homegoods and TJX Corporate was doing about the obvious unethical practices by your managers, with regards to Rae Dunn products. They are buying the merchandise and reselling for huge profits, and also working with other resellers, by holding merchandise for them. I am planning on contacting the Better Business Bureau and the Media about this problem as, your company doesnt seem to be addressing the issue with Store managers.

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Wendyann Vaccaro August 19, 2017 at 10:04 am

Rae Dunn! Living hell in Cali! Employees hold merchandise and snatch it off the shelves. I give up. You can keep it!

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Kramer March 8, 2017 at 12:12 pm

Hello, I visited Homegoods in Quakertown, PA recently and have caught wind that the very sought after Rae Dunn items are not even making it to the floor for customers to purchase but are all being bought out with employee discounts and are then turned to eBay and other sites to make a profit. This is giving customers very little chance to purchase these hard to find items. I would have to agree that something is going on considering this Homegoods NEVER has any of these items on their shelves!

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Laura March 14, 2017 at 12:39 pm

I was in HomeGoods in Durham NC behind The Streets at SouthPoint Mall- this morning looking for Rae Dunn pieces. I asked an employee if there were any. She said no. Another customer was asking at the same time. When we went to leave we looked over and saw a shelf behind the register with a post on it with Rae Dunn pieces. The employees stated they were being held for employees who are working today. We complained bevause how does the customer find any if the trucks are purged by employees when they arrive. The thrill of the hunt for Rae Dunn should also apply to the employees. We asked the employee if we could buy the pieces and she agreed after we asked if it was Home Goods policy that dishes be held for employees on the clock because this would not be done for the customers. As we were leaving the store the three female employees were yelling at us “How much are you going to sell them for?” I don’t sell Rae Dunn. I barely have enough for myself as I had to drive to drive three hours to this location from my rural mountain home. I don’t appreciate this treatment.

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Toby Fischer May 30, 2017 at 6:13 pm

I had the same issue. Some items did come out but the lady kept the cookie jars and said they were for employees? I’m confused on why these wouldn’t be sold. Its actually making me dislike home goods. I also wanted to buy a 500 dollar console but no when they called another store it took 2 seconds for the person to check?? Yeah sure. I can take my business elsewhere I suppose. Customer service is non existent at this place.
Downey CA.

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Tracey Belmonte March 5, 2017 at 6:56 pm

I love to shop at Home Goods, I believe I decorated my house with everything from your Staten Island store on Hylan Blvd. I don’t have a problem with the store or its merchandise; I have a problem with one of your managers Maureen Russo. A manager is suppose to be courteous and attentive to customers! I have witnessed myself many times where Ms. Russo stands around talking to other workers crudely about sex and other topics or subjects that shouldn’t be spoken around customers! When I was there I seen mothers with small children in the aisle and elderly ladies that looked at me with horror and embarrassment! I tried to make complaint in the past as have other people I recently found out. Manager in your store is supposed to represent the integrity of the store correct? This store is a huge part of our community in Staten Island NY and having a manager who is crude and socially unacceptable is very disappointing. While talking with other customers and a few associates that work there I found out Maureen has poor work habits to go with her foul mouth; she comes in late often and abuses her position by giving easier jobs and better hours when she can manipulate the schedule to “her friends” at the store! She even had one of her employees Angela move into her house! So she as a manager has a worker living in her house and getting her more hours at work to ensure she gets her rent money- that’s the way many associates who work feel ! I am not sure if it’s true but there is a slim chance that it’s true because the appearance of impropriety is there! Because I take pride in my community and Home Goods provides jobs to many people who need a job it is infuriating to me to see this manager abusing power for her own benefit! I was also sickened to find out this same manager who is lazy and belittles customers also abused your company by exploiting her husbands medical crisis for financial gain and time off of work which should have been to be with her dieing husband! Home Goods sent this Manager Maureen Russo home to go spend time with her husband while he was struggling to live! She was giving time off work with pay and I personally know she went to hospital briefly then her sand the associate from the job Angela would go out for pedicure and out to eat and out for cocktails! Isn’t that stealing from the corporation? Being paid and time off to be with her husband but she was out having a party ! Her husband died alone she was not there at hospital and Maureen Russo and Angela were not at work either! I love Home Goods because they take pride in their store and their merchandise and work hard for the community where they have stores; I wish the store on Staten Island would take pride in whom they have working there! In this economy with many people in need of jobs I am sure they could find better workers then Maureen Russo one who won’t be so rude and crude as well! Thank you in advance for looking into this matter because myself and many other customers who pay a lot of money in Home Goods are tired of being embarrassed and ashamed when she is making distasteful comments and noises in the isles infront of mothers and grandmothers!
Thank you
Tracey

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B B Savage February 28, 2017 at 10:48 pm

We have had an issue going on quite some time at your Farmington Utah Homegoods in regards to all of your Rae Dunn Inventory. You have employees being bribed and on a first name basis with a particular customer Erica Cooper. One employee specifically Anna who says she does all the inventory also has Erica cell phone so that when shipments come in, she is texted for her to come before it’s even out on the floor. She comes and spends hundreds of dollars on all the Rae Dunn items and then the store is left with whatever she doesn’t want or nothing at all. There are other employees that have created a list and if your not on it your not called for inventory. The store manager has no problems with this after saying to him how unfair it is. The customer is promising other customers that she will share with others what she find and only up charge for fuel. So rather than let other customers choose what they want and have any chance of picking something out we have to fall into another line to see if we may or may not get something. We are all ready to go to social media with this if it does not stop!! You call and ask if any thing is there and they tell you no but then go to the store to find two carts full of all rae dunn for one person. Out right lies, it’s unprofessional and it’s getting ridiculous. No one in that store seems to care and it’s giving HomeGoods a bad name.

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Julie March 8, 2017 at 11:07 am

Omg! I am standing in Homegoods right now talking to the Manager and while talking to him three people have called looking for Rae Dunn. Associates are taking to items out of the back and holding it for the callers. Yet here I am driving 45 minutes and arriving at 9:20 in the morning waiting for the doors to open and I’m told I’m too late! B.S. – The stuff doesn’t even it the floor. This is bad business! Homegoods it’s time to fix this!

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Sara Johannsen February 25, 2017 at 9:20 pm

I recently had two very bad experiences at the Home Goods in Omaha, Nebraska. I went there a few weeks ago and was going to purchase a dog stroller. There were only a few out and they were all marked up pretty bad. I asked the nearest associate if they had any in a box in the back and her response was just ‘No’, didn’t check or anything. Then I asked if they would give a discount of some sort since it has scratches all over it and she couldn’t have been more rude about her response. She said “no we don’t do discounts” umm ok? She could have at least pretended to go ask a manager. I left feeling very annoyed, if she would’ve been nice about it I probably would’ve still purchased it.

I decided to give it a second shot a few weeks later and asked an associate for a manager right away. The associate was very nice and noticed all the scratches on the dog stroller and said “Oh, that shouldn’t be an issue at all, normally we give a 10% discount if it is scratched or defective” she went to go get a manager and the manager came storming over looking annoyed like we were bothering her, she said “yeah what do you want?” I explained the situation and said would you give a discount since there are scratches all over this? She claimed to not see any, so we pointed them out and she tried to wipe them off–they didn’t come off and she said “No I am not giving you a discount for that” she was more rude than the first person I dealt with.

I come to this specific home goods all the time, I have spent hundreds of dollars here. It is safe to say I will NEVER be returning to a home goods store again, you have completely lost my business.

I felt like I needed to express my complaint because I should not have been treated the way I was, not only once but twice. It was like I wasn’t even a customer. I am still in shock about how rude the associate and MANAGER was to me. Home goods employees should go through some training classes on how to treat customers, because this is NOT ok.

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Jennifer DE Los Santos February 23, 2017 at 11:34 pm

Hello, I visit the homegoods in corpus christi daily. Recently, I noticed a store manager had a cart full of Rae dunn items. I asked him where he got it and he never answered. To make matters worse that same night I noticed everything he purchased was advertised on ebay. Now I know this is against policy. Something should be done because this is not giving customers a fair chance at these hard to find items. And for a Manager to abuse employee discount and make a profit via ebay is uncalled for. I hope this does not continue to happen.

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Julie March 8, 2017 at 11:01 am

This is also happening here in Brevard county Florida.
I am disgusted with this practice. When is Homegoods going to fix this?

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Cina Roan January 24, 2017 at 11:11 pm

On Tuesday, January 24, 2017, I went to the Home Goods in Rockwall, Texas to purchase a chair that I had seen on Saturday, January 21, 2017. Upon visiting the store, they did still have the chair and it had a white price tag of $299.99 stapled to the chair and a green and white tag was stapled on top of the white tag that read $229.99. I got a sales lady to assist in taking the chair to the register and when it was rang up it rang up for $299.99. I told them that is not the price that the chair shows to be. They called the manager to the front and she argued with me that the $299.99 was the correct price. I told her it was false advertisement if she did not sell the chair for what it was marked at. She ripped the tag into many pieces and said she would not sell it to me for that price that I should do the right thing and pay $299.99 for the chair if I wanted it. I told her she needed to do the right thing and sell the chair for what it was marked for $229.99 or I would sue the store for false advertisement. If you notice in the store, if she didn’t take my advice and take the green tags off merchandise to avoid a lawsuit, there are many items that are marked this way. In the end she did honor the $229.99 and I purchased the chair. Home Goods needs to stop false advertising before they end up in court.

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Richard Kesterson January 9, 2017 at 9:19 pm

I spent a little over 30 years in the military (Navy). My wife and I have lived and shopped in the Denton, Texas for over 10 years. We shop at “At Home”, Kirklands and many other home decor stores. Your stores (Home Goods) and just one other don’t honor the military by offering them a small discount to recognize their service to this country. My wife and I shopped at the Highland Village store and when we were told that Home Goods doesn’t give discounts to veterans, we put our goods down and shopped at “At Home”. Until you decide to change your policy, and start honoring the military, we will never shop at Home Goods again.

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Luis Palacios November 27, 2016 at 12:14 am

My wife Adriana Macías and I stopped by Homegoods 159 fletcher pkwy El Cajon ca 92020 Saturday afternoon 11/26/16 at about 6:30pm to shop after church for some pillows.

We grabbed two of them. Unfortunately, neither had a price tag on them. My wife took one to the register where Tsiana kindly found a similar pillow for $25.00

She said would ask manager about price and came back stating manager Suzanne Snyder told her price would be $29.99 for each pillow. This did not make sense to us so we asked to speak to this manager.

Long story short, Tsiana explained to us manager, Suzanne Snyder was busy. We asked again that we wanted to talk to the manager and to our surprise she refused twice.

My wife and I went throughout the store to track her down. Sadly, it seemed ridiculous a customer, the lifeblood, of any business would refuse to see a customer.

Mrs. Snyder finally can to the front register to see us. We asked why would she want to charge us $29.99 for a pillow that looked similar in size and style for $24.99? My wife and I wanted to purchase a pair.

To our surprise, this manager said she had seen one earlier for $39.99? I said to her okay? Please show me? She couldn’t and could clearly see she was lying to us.

We felt disrespected, lied to and somewhat belittled by this manager.

Is it not a manager supposed to be courteous and attentive to their customers? For us it was never about the money. My wife stop by this store at least twice a month and shop hundreds.

The main issue here is the way we were treated by Suzanne Snyder.

My wife and I left this store and decide to
Go shopping at homegoods in sports arena.

I would greatly appreciate if someone in corporate office contacts me via email or my personal cell phone (619)398-6XXX ASAP.

This person should not be a manager and would hope she would at least apologized to us. But like she told us when she refused to come see us? I can’t split myself in half!… all my wife and I wanted was a fair price for a store we go there often.

In any sense, very sad and horrible customer service by a manager who is supposed to set an example. Tsiana, on the other hand sohould be commended as she appeared to have common sense even apologized as she did everything she could.

Your dissatisfied customers;

Mr. Palacios

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Amy May 24, 2017 at 4:42 pm

Same type of experience from store in Alpharetta GA

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ANON August 12, 2017 at 11:29 pm

I WORK AT HOMEGOODS AND TODAY MY MANAGER TOLD ME TO LIE TO A CUSTOMER. YES–LIE. I WAS SO APPALED. THIS IS NOT OKAY I FEEL I CANNOT MORALLY WORK HERE ANY LONGER. I am sorry for your experience. Lie for the sake of PROFIT?! no. Not. Okay.

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