Harley Davidson Corporate Office

Harley Davidson Corporate Office Address

Harley-Davidson, Inc.
3700 W Juneau Ave
Milwaukee, WI 53208

Contact Harley Davidson

Phone Number: (414) 342-4680
Fax Number: (414) 343-4621
Website: http://harley-davidson.com
Email: Email Harley Davidson

Executives

CEO: Keith E. Wandell
CFO: John A. Olin
COO: Lawrence G. Hund

Harley Davidson History

Harley Davidson was founded in 1901 by William S. Harley and Arthur Davidson in Milwaukee, Wisconsin when Harley designed a 116cc engine and attached it to a bicycle frame.

In 1903, the first real motorcycle was created with a 405cc engine.

In 1905, they began selling their engines to people via magazine advertisements.

In 1906, a factory was built on Chestnut Street.

Harley-Davidson provided about 15,000 motorcycles to the war effort in WWI.

By 1920, Harley-Davidson was the largest motorcycle manufacturer in the world.

Harley-Davidson was one of only 2 American motorcycle manufacturers to survive the great depression.

The company has undergone several sales and many changes since WWII.

Today, the company produces over 150,000 motorcycles per year and enjoys a very high brand loyalty.  The Harley-Davidson corporate office is still located in Milwaukee.

{ 156 comments… read them below or add one }

john August 24, 2015 at 11:46 am

I have a 2015 fat bob. I have had nothing but problems with the bike. I have taken it in now for the 4th time for the front brake and I just hit 5k miles. I dont know what to do now because it seems that nothing they do fixes the problem. I also work tomorrow and was never contacted to come pick the bike up so now it’s Monday and they are not open so now I have to miss work to go get my bike. Worst service ever..

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william carberry August 22, 2015 at 11:11 am

I have a 2013 road king classic. the voltage reg. went bad on a road trip the dealer I ended up in was out of stock ones they sold me a after market one that my service contract would not cover but I was stuck, so I paid after getting home and fighting with the service contract rep. they paid me for it…but now I have a after market voltage reg on my bike and it still wont be covered or worse if it causes any other problems I am not covered…one why is a Harley dealer selling after market and why wont they change it out for me I have spoke with my dealer and the dealer that put it in and neither will help what is the use of a service contract. I should have let them put me up in a hotel for a week while they found one and give me a loner bike please help I did the right thing now I exspect Harley to back me thank you bill

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Jeffrey marchisio August 20, 2015 at 4:21 pm

I have a2013 road glide having its third stator installed in less than 20000 miles when I asked he dealer where I bought it(crystal Harley) if we could work something out I was told since I have extended warranty I should ride it into salt water. Way to back your product

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jeffrey marchisio August 20, 2015 at 12:00 pm

I have a 2013 big blue roadglide it has less than 20000 miles and is having the stator replaced again. This has been an issue since one month after purchasing it used with about 6000 miles. When I asked the dealer where I bought it if we could work something out since there is obviously a problem with bike I was told I have extended warranty so drive it into the salt water. Way to back your product Harley.

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Mike Lucas August 10, 2015 at 10:13 pm

I am a Harley owner having a 2009 Ultra-Classic and previously had a 2007 Road King and each has been a GREAT RIDE! I do however am disappointed with the color scheme on the new Ultra’s for the past 3 years. Some of my friends are also disappointed with the colors and like myself, have not pulled the trigger on a new bike for that specific reason. The two-tone colors are awful and keeps me from buying a new bike. My 2007 Road King was Pewter-Pearl and my Ultra is blue, both which I really like. The two-tone colors that are offered are not what we are looking for and it is my hope that perhaps the 2017 colors will have something for me. Hopefully your listening to your customers, I know of many riders who would upgrade if you would only give us better colors. Maybe 2017, maybe??
Regards,
Mike Lucas

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Don Jarratt August 1, 2015 at 9:48 pm

Dear Motor Company, I own a 2004 HD 1200R Sportster that the rear brake light switch will not work. I have replaced the switch twice, to no avail. The motorcycle in question has DOT 5 brake fluid reservoirs front and rear. There is no problem with the front brake system, just the rear. Any advice?

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Tim K July 29, 2015 at 2:50 pm

Tim Kendzlic I just spoke to a customer care lady at Harley and I can not believe that when a person spends $26,000 on a motorcycle that you can not even talk to a Manufacture Technician. I have had my bike back to the shop 3 times for the same problem and all the say is we can not duplicate the problem. The dealer tells me that Harley will not pay there technician to chase a problem they can not duplicate. All I know is I am not the only person in this world that is having this problem. When I ride my 2014 Street Glide for a constant 60 or 70 miles then turn the bike of it will start again (Hard start) I will not have any throttle. I will have to try it sometimes 10 times before I hear a little click down by the air cleaner then I will have throttle. Has anyone out there had this problem? Harley has BAD customer service!

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robert perry July 27, 2015 at 8:04 pm

Keith E Wandell are you aware that Chucks Harley Davidson in Bloomington Minn. is allowing Union Busting Scott Walker to hold rallies at his Harley Davidson shop. Also Walker is planning to have more rallies at other Harley Stores across the Midwest? I for one was and even retired still a Union Member and will be till i die be a union man. I also have owned a Harley Davidson for over 20 years. I am appalled that this is being allowed at one of the most upstanding union corporations in the US. This is a kick in the face of every union employee at Harley Davidson. Please consider letting you dealerships of your dissatisfaction in their allowing this to go on. There is already talk of a boycott of these dealerships and perhaps this can be quelled before it goes to far.

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santiago montoya July 23, 2015 at 12:35 pm

i recently bought a 2008 dyna street glide. i was very excited to buy my first harley from the dealer. at the time i was working 16 hr days so i was unable to ride like i wanted. i ended up in the hospital after everything was clear (healthwise) i was ready to ride again. i noticed a problem with my back break. i took it to the dealer they said it was to late i waited to long to let them know. it was past 30 days. i told them why i had waited so long and this was a problem from the time i bought the bike. all the said was that they could fix it or 600 dollars. if they had inspected the bike like they were suppose to they would have noticed that everything was bent up and wasnt working properly. ill never buy another bike from san jacinto harley again. they re customer service was not good at all. and they obviously didnt check the bike like they were suppose to. so now im having to pay to fix something was messed up before i got the bike.

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Jamie July 20, 2015 at 12:08 am

Hi I have purchased two different pair of Harley Davidson boots within the past year and the first pair the sole has come apart within wearing a handful of times.so I purchased a second pair two weeks ago a different style and wore them three times and the heel has come unglued from leather boot part.I think it sucks because Harley Davidson is pretty pricey to end up like this.

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Liz Guaresi July 18, 2015 at 4:20 pm

To the management of Harley Davidson, USA

I have recently been informed that the Kingaroy (Qld, Australia) Harley Davidson outlet is being forced to close with the franchise agreement not being renewed as Harley Davidson Australia are of the view that this outlet is not ‘viable’. The definition of viable according to the Oxford Dictionary is “capable of working successfully; feasible” and by the Miriam Webster dictionary “capable of being done or used: capable of succeeding”.

This business has been very successful in selling many Harley Davidsons to the Kingaroy community for over 30 years and shows no signs of slowing down. This is one of the few businesses in Kingaroy that has remained for over 30 years, many businesses have opened and closed in this time, however this business still remains. How can you possibly question the ‘viability’ of this business?

The owner of this business Mr Steve Hood is born and bred in Kingaroy, and not only has he had a successful business, his money earnt has been returned to the community, through his, and his family’s local patronage. If this business is to close, this money also stops flowing through the local community. And what happens to the current Harley Davidson owners? Where do they go now for the servicing
of their motorcycles? Has anyone really even considered the needs and requirements of these loyal supporters who are now being totally ignored by your company, one who prides themselves as being formed as a ‘family’?

In regards to the renovations that have been requested by Harley Davidson, Mr Hood can organise and complete the renovations required for under half of the cost quoted by Harley Davidson, however your company will not allow this. If Mr Hood is to organise his own renovations, this will not only keep this well supported business open and continuing to sell Harleys, but the money for the renovations will stay here in the local region. U.S.A. is a big country, Harley Davidson is world-wide, but surely this legendary business was founded on loyalty, dedicated supporters, lovers of Harley, not by forcing businesses to shut their doors and turn their backs on these dedicated riders?

Our closest regional dealership now, Toowoomba, Qld is 2.5 hours away, and if this outlet closes, our closest dealership is then well over three hours away. Who is going to drive three hours to get a motorbike serviced? Yes, I understand that if people want a ‘Harley’ they may well drive three hours to buy one, but what about spare parts and servicing? In these days where convenience is the number one lifestyle neccessity, riding three hours to get a bike serviced is going to be a major consideration in their decision to purchase, and excess travel will wear thin very quickly. So less Harleys will be sold in the regional areas, and does Harley really care?

I am of the understanding that the franchise in Kingaroy is still in the top market share for Queenslandband is apparently in the the eyes of Harley Davidson one of the top franchises for customer service. Mr Steve Hood has been a loyal Harley Davidson franchise owner and has his own dedicated customer base and following such as my husband and myself, here in Kingaroy.

My husband and I have owned Harley Davidsons for decades, and like many others, have bought a Harley through the wish to support local business. If Mr Hood decides to now sell Indian Motorcycles then I am of the belief that Indians will be sold to motorcycle enthusiasts here in Kingaroy, not Harley Davidsons. I am of the opinion that your ‘view’ is extremely short sighted. The people making these decisions have obviously never lived in a rural community, or have the slightest idea of how these ‘proud locals’ support one another. It truly is a loss for Harly Davidson, and to achieve what exactly?

Perhaps they are of the belief that ‘one does not require every customer’, but in this time of world-wide economic downturn how can you honestly have this opinion? If it was their livelyhood being decided in this manner, how would they feel? Do they really consider themselves to be ‘Australian’? It is clear that they are obviously not of Australian origin, due to their ‘views’ on ‘viability’. I challenge them to spend time here, and speak to the loyal customers that Mr Steve Hood has accrued over his lifetime, to truly listen to these customers and then make the same decision on the ‘viability’ of this successful regional business.

I have chosen a few quotes from the Harley Davidson USA website to simply remind you of your companies vision.
“Fulfilling dreams of personal freedom is more than a phrase. It’s our
purpose and our passion. We bring a commitment of exceptional customer
experiences to everything we do – from the innovation of our products to
the precision of our manufacturing – culminating with our strong
supplier and dealer networks. We are Harley-Davidson”.

Exceptional customer experiences, strong supplier and dealer networks, obviously this is not how Harley Davidson truly sees commitment to its customers and dealers here in regional Qld, Australia.

“We believe in revving-up opportunity every chance we get. That’s why
working with minority and female-owned companies is part of our business
strategy”.

What part of your business strategy is turning away business? What part of your business strategy is closing down small or minority businesses? This statement is very untrue of Harley Davidson Australia. Is Harley Davidson Australia not part of the USA company? Are we under different beliefs and strategies here? But somehow you want all the Harley Davidson shops to look the same world-wide, that is so unbelieveably contradictory.

“Our family of Harley-Davidson dealers are the keepers of a unique
culture and the heart of a diverse customer base united by a love for
Harley-Davidson motorcycles”.

‘Family’, so this is how you treat your ‘family’? I question the ‘unique culture’ and ‘diverse customer base’. By keeping all the dealerships in the cities and along the coast, how is that ‘diverse’, and it is certainly not ‘unique’.

“Without a network of enthusiastic dealers, Harley-Davidson would not
have survived the Great Depression, and possibly would have
foundered in the challenging days of the late 1960′s on through the
early 1980′s. It’s a relationship that didn’t merely stand the test of
time, but defined a shared heritage. Without the existence of a network
of dealers, Harley-Davidson may well have ended up a footnote to
motorcycle history”.

So it was ok for these regional dealerships to support you and sell your motorcycles in tough times, but now you are not only not supporting them, but you have decided to turn your back on these dedicated business owners whom you class as your ‘family’?.

“Australia is home to the oldest continuously operating Harley-
Davidson dealership outside of the United States, established in
1918″.

Unfortunately it now appears that even though you have had so much support, you are now picking and choosing who you want to support as your dealerships here in Australia

“2014 was a year of relentless commitment. Together, we
broadened our horizons through a strong customer-led focus
while expanding the reach of our brand to bring dreams of
personal freedom to more people everywhere”.

You now have many very unhappy Harley Davidson customers, which does not show your ‘relentless comitment’, or ‘strong customer-led focus’ and you are certainly not ‘expanding the reach’ by closing down ‘viable’ businesses.

I know that this email will fall on deaf ears, but you need to know how people feel. As I have previously stated, my husband and I are not ‘lone rangers’ in the impact of this decision, it has impacted a couple of thousand Harley Davidson owners here in the South Burnett region. Your morals and ethics leave alot to be desired, very un-Australian, very un-Harley Davidson like.

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Don Jarratt August 1, 2015 at 10:00 pm

Dear fellow rider, The Motor Company is only there to make money. They do not care about you and I. To expect any more of them would be obtuse. To expect the kind of action you have received from them only makes them Harley-Davidson.

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jerry hughes July 12, 2015 at 1:43 am

Just a note to share the details of my experience dealing with my New Harley Davidson Motorcycle and Huntington Beach Harley Davidson.

I went in for the 1000 mile service, thinking that it would be covered under the warranty, since it is advertised on the front of Harley Davidson’s webpage. I was completely shocked to find out that it would be 350.00 to change the oil! Ok I like the bike and I plan on keeping it in the family after I’m done with it, I elected to get the full service. One of the concerns I had is the front forks bottom out if you hit a pebble on the 405 freeway so I ask for it to be checked and tighten up the suspension. I was told that they could adjust the rear shocks, but it would be 275.00 to replace the oil in the front forks. They had indeed, checked the forks and they are within factory specification.
Then today I’m planning a ride to La Celina Mexico and I notice oil gushing out of the front fork and the rubber boot has eroded from the fork oil and heat. So I take it back to Huntington Beach Harley. The service manager tells me it is covered under my extended warranty with a 50.00 deductible, I asked if he remembered me from 2 weeks ago and this is the very same problem? He tells me that if I want the stiffer suspension, I would have to buy the heavier oil and it would be an extra charge to do both forks. I walk around the store to kill a little time, I think hum I need to ask if I’m getting a new rubber boot for the front fork? I go back up and ask the service manager did I get a new boot with the service.
This is what this clown said to me word for word! NO it was not covered under extended warrantee and I would have to pay for it? I proceeded to ask how much is it? 12.00 The service manager replied. Ok I would like it replaced I replied? I then asked him if he had any idea, how PISSED-OFF I would have been if the bike was returned, repaired with a fucked up looking boot? Hum in the back of my mind I’m asking myself if this guy gets it and to be a service manager, please tell me that the service manager’s brother-in-law owns the dealership. So I can understand how someone so horribly stupid can become a service manager at a Harley Davidson dealer ship.
While I’m waiting the store manager comes up to say hello, talking to him I explained, even though it is a 2013 bike it only had 160 miles on it when I bought it, Orange County Harley Davidson and I, considered it to be new, besides the fact that the front forks had been week and spongy since I bought in April? I posed the question to him, for a 10,000.00 purchase the bike should have been tuned for the rider’s style with the heavier oil? His response was ” I would have done it ” pretty chicken shit to roll Orange County Harley under the buss like that !! To make matters completely worse, he tells me to go talk to the service manager.
Who proceeds to completely insult me? Belittles my intelligence, to the point that I needed to walk away, before his safety became an Issue!! After my walk, I returned to the store to speak to the manager about my concerns, if the service department was so incompetent not to notice a failing front fork seal. Even after the fact that I had reported my dissatisfaction with the performance of the suspension, then the overall performance of Huntington Beach’s service department acerbated by the behavior or there Service Manager, lead me to believe that they were too incompetent for me to do business with.
I will be taking the motorcycle to Orange County Harley Davidson, some 30 miles further and completely in convent. Then 10 minutes later the service manager tells me the bike is done and I need to pay 126.70, which is clearly not what I asked!!! I was crystal clear about wanting my motorcycle returned unrepaired, so I could take it to Orange County Harley Davidson. This behavior is tantamount to theft by deception and I firmly believe I should be reporting this to the state of California, due to the fact I asked for the old parts and was refused them. This is simply NOT how you treat customers.
I paid but, I well call bank of America and reverse the charge. I left Huntington beach Harley, went strait to Orange County Harley, told them of my horror story encounter with Huntington beach, they made an appointment for me the following Saturday to examine the service performed, simply because I can’t help but think that Huntington Beach Harley Davidson Completely F***ED ME, besides the fact how could I even remotely trust service work from people, Who are completely unprofessional and deceptive in their business practices.
It leads me to ask, is this what should expect if I have a problem while traveling with this Motorcycle. Is it even safe to take this motorcycle more than 50 miles from the dealership I bought it from? I also have to ask myself, the question hum a machine with 1400 miles on it and the seal fails.
“then to compound matters this motorcycle, to me is not even 90 days old” the component fails and Huntington Beach Harley Davidson only concern is finding cleaver ways to screw me out of my hard earned cash.
Is this the caliber of people who resent and support the sales and service of Harley Davidson Products, this little pissing contest between the dealerships really puts a black eye on a company that at one time represented the freedom of being a proud American and supporting American culture, reducing you to being another Asian company selling disposable products made by Chinese children like Apple and Hewitt Packard did.
I did not get my money’s worth with any of the service performed at Huntington Beach Harley Davidson, they need to do the honorable thing and refund all the money I spent at their dealership. Plus compensate me for wasting my time, insulting my intelligence and missing a wonderful vacation La Celina Mexico.
This is what really Kills it, they don’t get that I’m a CUSTOMER I expect they will perform their job with courtesy, professionalism and integrity. Not act like a bunch of charm school rejects running a clown college. you know when I was 11 my Mama bought us a 250 Yamaha enduro that oddly enough I used to attend San Diego State University and right after I graduated it was stolen one night. You know I do not ever remember replacing the oil or seals in the front forks. Hum I would expect similar performance from Harley Davidson and that is just not happening.
My back ground is, BSEE with a Masters in Mathematics with 30 years in the manufacturing sector, I completely understand that shit happens when you mass produce any product! This whole issue could have been resolved by a service manager that had the basic understanding of a concept called diplomacy. With some common since integrity, from a person who believes in and stands behind the products they sell and service.
All this service manager needed to say was your right let me look into it for you and I would have been f***ing ecstatic, please take some advice. Don’t put a dumb ass in a management role. It makes the whole company look stupid.

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Robert Cope August 21, 2015 at 1:42 pm

Jerry. I know exactly how you feel!, I have been living in a nightmare,for the last year with the dealership in ST. Joseph Missouri it has ended up me losing the bike I had because they could not fulfill the promise to me to do what they said they could and would do! the end result they got me to trade for another bike and told me that it was a solid Bike,and this bike has been nothing but a major pain, my story goes on with to much detail, to list here, the fact is I have been lied to and deceived and it has cost me thousands of dollars, and I am worse off now then I was then, I am 66 years old and wanted some thing I could depend on this summer DIDNT HAPPEN! I have lost presious riding time and still am, its back in the shop!
thinking about calling corporate and seeing if I can get any help from them

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Jeff July 6, 2015 at 9:54 pm

I spent almost $800 THIS TIME at BOSTON HARLEY. Not only was the bike FILTHY when I picked it up…but someone left ANTI-SEIZE on my NEW EBC front brake DISC, it contaminated my pads…SO THE ONLY WAY THE BIKE WILL STOP IS TO LAY ON THE REAR HARD!! The service guy “BIG BOB” polluted the GM’s MIND while I was on hold, so except that he will have it looked at tomorrow, I feel as though my MVP status means NOTHING!!! After speaking to anyone of importance in that store, I feel like dirt!! I could NOT GET THROUGH TO THEM “MY NIGHT TRAIN STOPPED WHEN I BROUGHT IT IN, SHOULDN’T IT STOP WHEN I LEFT??” I supplied a high end set of pads and a rotor…and the new rim and bearing kit were HARLEY! All I got out of BOB was “THIS IS THE PARTS FAULT, GET READY TO SPEND MORE”!! The funny part is that my MVP gives me 1 year parts and labor!! I guess not in this case!! EVERY QUOTE BOB HAS GIVEN ME HAS WOUND UP BEING FROM $79-$300 HIGHER in the end!! The bike is there till days end tomorrow, and I am taking it out brakes working or not!! I have spent over $35,000 at HARLEY DEALERS!! Now because they contaminated my BRAKE pads with ANTI-SEIZE, AND ARE LYING TO EACH OTHER INTERNALLY IN THAT STORE TO COVER THEIR ASSES, They lost my and ANYONE else I know’s future business!!! I SHOULD HAVE GONE TO SEACOAST HARLEY, THEY ARE GREAT!! Can you IMAGINE THE LAWSUITS THAT WILL FLY IF I LEAVE THE DEALER TOMORROW, PUT ON THE BRAKES, GET HURT….OR KILLED WHEN THEY FAIL????? SOMEONE PLEASE HELP!!!!! NO ONE WILL LISTEN!!!

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mark safley July 5, 2015 at 4:40 pm

just one out riding on my Harley second day from the shop after they put the stage for on it’s really starting to knock a lot worse today the top and its not sounding good I guess I’m out $4000 I took a back when I picked it up I drove in a mile away took her back to him they took it out for a ride and said nothing wrong with it and start and not more and more and more and more can somebody help me they told me they’d stand behind their work but with all this knocking I know there’s damage done to it now these parts need to be replaced I’m not very happy I’m highly upset

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mark safley July 5, 2015 at 4:32 pm

I just picked up my by Friday July 3rd from Metro Suzuki Harley Davidson Cedar Rapids Iowa hadn’t put the stage 4 kit I got a call from the Harley shop in the top and I can hear it knocking they took it out for a ride I told him to ease in on at the top and knock it until you pick up speed they told me they couldn’t hear nothing they put it on the dyno put your headphones on and wrap that out and said they couldn’t hear anything I know you and I going to hear anything when your appetite with headphones at the lower rpm and you ease into it you can hear that knockin knockin bad well Saturday today is Sunday I’ve been riding around town and everytime you ease into it you can hear knocking I’m so upset I spent over $4000 and I’m not very happy the bike originally only had eleven or twelve hundred miles on it when I have them put this in I don’t know what to do now I’m not happy I’m afraid to write it I was out riding and earlier when you take off on the lower rpms on you even to it you can hear it knockin what am I supposed to do I’m out over $4000 and I got an engine problem

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Terry Gehrig July 3, 2015 at 2:44 pm

I live in Olympia Washington and Northwest Harley Davidson store did some work on my 97 roadking and replaced the headlight switch for me. They charged me for 1 1/2 hr labor then they called me and said that they had to replace the the wires going down to the headlight and charged me for another 4 hr’s for that , I could of did it in 1 hr. Im very unsatified with them and I have talked to quite a few more friend’s that have went to them for service and are very dissatisfied with them and we are thinking of letting the attorney general and the better business know about them and what they are doing. I think they were letting a new tech work on mine and I had to pay a high price for his learning experience.

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William hamler June 20, 2015 at 2:17 pm

My name is William hamler
In febuary of 2011 I purchased a new triglide, after taking it back for the first service, I have had a oil leak, had it repaired several times at chunky river Harley Davidson in meridian,Ms, once in Denton tx at the harley dealership, twice in laurel ms at hell fighters motorcycle shop, what gives, I am not asking for anything free, just a solution in getting the leak fixed,the leak appears to be coming from the oil cooler mounting bracket or the oil filter mounting area, please help

Sincerely
William hamler

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patty kennedy June 2, 2015 at 11:08 pm

My husband and I love our Harley-Davidson’s. But we do not love our local Carson City Harley-Davidson store. My husband and I spent over 65,000 dollars there within 18 months, on new bikes, parts, and service. We wanted to be loyal customers and shop locally, but what a mistake. The owner does not care about service. The sales men are not professional and do not follow up. The service department is a joke. My husband just bought a 2015 Road Glide and had some custom parts put on. We had to pay up front for the bike, parts, and service. It took a week to get the bike to the store, and then it sat on their floor for 3 weeks. When they finally got it on a lift it took two weeks to get 20 hours of book time completed. They did not return all of his stock take off parts. He asked for them twice. When he had less than 100 miles on it the hand grip fell off when he made a turn. The heats shields are loose and they did not put the injectors from the stage 4 kit in that we paid for. They tried to double charge him on some of the parts and on parts that were exchanged. We will never walk in the store again. We did not even get our free tee shirt. We hope someone will look into this store. We have many more complaints about them, but to many to list. Thank you for time. Sincerely, Patty Kennedy

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jeff winland June 1, 2015 at 9:25 am

I’m a very satisfied customer of HD. I would like to let you know that I deal with Tallahassee HD, and that the staff are at the top of the mountain when it comes to being professional, friendly, and caring.

I wrecked my first bike on Memorial Day, and it was totaled. I went to the dealer several days later, and was able to buy another bike which, through the effort of John Sands, finance mgr., fit right into my price range.

I’ve dealt with several other employees there as well. All of them are of the same caliber, friendly, caring, and they listen to what you say.

I dearly want to make sure that they are recognized for all of the above.

I’m a proud vet of Viet Nam, and Desert Storm. I’m a proud retired LEO. I suffer from PTSD, and my counselor at the VA said that buying a motorcycle was the best therapy I could ever get.

Please make sure the staff are recognized. Thank you.

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Alfredo Fuentes May 25, 2015 at 12:22 am

* Abel Stearns ave.
Riverside, CA, 92509
Alf****0@hotmail.com
05/24/2015

Harley-Davidson
3700 W Juneau Ave
Milwaukee, WI 53208

Dear CEO Keith E. Wandell, CFO John A. Olin and COO Lawrence G. Hund.

On 4/19/2015, I bought a 2015 Harley Davidson, Road king (VIN #3299) at 7688 Indiana Ave, Riverside, CA 92504

Unfortunately, your product has not performed well and the service I received was inadequate. The first week of having the motorcycle, there was an oil leak due to issues from the manufacturer. Hot motor oil spilled all over my wife and I, burning her leg and we were unable to enjoy our day out due to the issue with the motorcycle. Upon calling the dealership to report the issue and have it fixed, I was troubled from the start. I called the dealership and was originally told I would have to wait 4 days for the motorcycle to be picked up. I told them I refused to wait 4 days and I was told to call a certain number for a tow truck. I had to call 4 different numbers to get the proper tow truck needed to tow the motorcycle back to the dealership. Upon the dealership receiving the motorcycle and inspecting it, I was told I would get a new motorcycle, this did not happen. I had to wait 6 days to get my motorcycle back after nonstop calling the dealership for updates. When I did receive my motorcycle back, I was disappointed and frustrated to see that there were oil stains that do not come off of the chrome parts of the engine. In addition to these stains, the worker at the dealership that took my motorcycle after I checked it in laughed and told me, “Oh it’s a Harley, they always leak oil and break down”. I am disappointed because from the start, there were issues with the oil leak and the service technicians at the dealership. In addition to the issues with the motorcycle itself, when I purchased the motorcycle, I purchased an extended 5-year protection plan. They filled out a card and even gave me the extended protection card with a plan number, my name and an expiration date. After dealing with the oil issue and receiving my first payment, I noticed the payment amount did not match what I signed during the contract signing. The amount was off and upon further investigation with the dealership; my 5-year extended protection was in fact not added to my purchase. When I called the dealership on 5/22/15 and asked them why my 5 year protection was not on file with the service center they told me that “I never purchased it”. He later call me back and said that he had made a mistake and did not add my 5 protection plan. To make matters even worse, they failed to properly inform me that the first 2 years of the extended protection I purchased is covered by the manufacturer and then the remaining 3 years is covered by the dealership. Here I am thinking my 5-year extended protection is convenient and all I have to do is go to the dealership, I was very misinformed. Everything I was told and shown at the dealership was misrepresented and I feel as though the terms and conditions were not properly explained. In addition, I was never offered the Gap insurance for my motorcycle and I always buy Gap insurance on all my vehicles. I purchased this motorcycle to enjoy my time off work and forget about my troubles. I’m a disabled Iraq Veteran and did really believe that Harley Davison was a great company to buy a motorcycle from. I’m really bothered that I spent over $25,000 on your product and it was already had given me so many issues. There is no way I expected this much trouble with a brand new motorcycle, which is why I chose to purchase a new model not used. Part of Harley Davidson’s mission statement is “fulfilling dreams of personal freedom is more than a phase. It’s our purpose and our passion. We bring a commitment of exceptional customer experiences to everything we do”. There is no dream here, only a nightmare. The choice I made in purchasing a Harley Davidson was because of the history and reputation of the brand, this dealership and their customer service representatives have not shown any commitment to the brand Harley Davidson.

To resolve the problem, I would appreciate either a replacement motorcycle for the same one I purchased or further service to my current motorcycle ensuring there are no other mechanical issues as well as replacement parts for my chrome parts that were stained during service. I would also like the 5-year extended protection I assumed I purchased, given I received the card and everything, Gap Insurance and all the stipulations and terms and conditions in writing and gone over with me with no misrepresentation. Enclosed are copies of my records Service Contract Number (22566969)

I look forward to your reply and a resolution to my problem and will wait until May 29, 2015 before seeking help from a consumer protection agency or Better Business Bureau. Please contact me at the above address or by phone at 626-297-****.

Sincerely,

Alfredo Fuentes

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Horn July 6, 2015 at 4:55 pm

Just wondered it posting here has helped you at all. Has anyone contacted you?

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scott springer May 24, 2015 at 7:32 am

I own a 2006 flht with under 18k miles. this spring I noticed the fairing shaking hard. at first I thought it was just me.. last week I heard something metal fail out of the fairing. when I took the outer fairing off I found 3 of the 4 main brackets broken. the thickness of the metal is way to thin. this could be a real safety problem. I hope that you have a recall to fix this. if so how can I get the parts to fix this problem?

thank you for your time

scott

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Wendy bolyard May 18, 2015 at 7:49 pm

My husband has a 2007 ultra classic. The radio in it quit working we found out later that all the brackets were broken which cause a lot of vibration to the radio. We called our hometown Harley Davidson and they said they’ve had a lot of bikes come in where the brackets had to be replaced. I feel that if this was known and happening a lot there should have been a recall on these brackets. In my opinion if the bracket would have been good we wouldn’t be replacing our radio.

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Warren May 14, 2015 at 7:54 pm

It is so sad: Harley Davidson the icon of an American Dream. I am A Vietnam Era Veteran with 4 honorable discharges and my greatest dream WAS (past) to ride/own a Harley since I was a child starting at 6 on a mini-bike I called my Harley even when all laughed at the little 6 year old kid dreaming/pretending. Now at 59 my dreams is squashed/no more. Harley wanted to finance a 5 year old FXDWG for 12,500 but afterwards it would be 26,954.00. Wow it is sad: I still buy raffle tickets as I am an A.B.A.T.E. member, just got my motorcycle license (legally ride now) abiding by laws, but not a Harley. A Honda Shadow Spirit as these are within grasp financially. If I sold drugs (as past) or a high income I could afford my dream, but Honda has won, not Harley Davidson. I still believe in the country I served and fought for for freedom and I live to ride but not with an American Dream of Harley. Maybe one day Harley will see others want to buy the American made iron true motorcycle and lower. I love American served America but dream faded:

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ANN NICKLAS May 9, 2015 at 2:21 pm

IT SURE IS SAD THAT IN THE YEAR 2015 YOU CAN’T RIDE YOUR BIKE WITHOUT THE RIGHT LEG GETTING SO HOT THAT IT IS TRULY UNCONFORTABLE TO RIDE. WE HAVE A 2013 TRIKE. BOTH IN OUR 70′S. HUSBAND WILL BE 80 THIS YEAR AND WE CAN’T EVEN TAKE OUR TRIKE OUT WITHOUT THE RIGHT SIDE OF THE BIKE GETTING SO HOT. YOU WOULD THINK THAT IN THIS DAY AND AGE HARLEY WOULD BE WANTING TO MAKES IS CUSTOMERS HAPPY NOT BURN THEM. WE HAVE HAD OUR LOCAL HARLEY ADDRESS THIS BUT NOTHING SEEMS TO BE WORKING. PLEASE LET ME KNOW HOW YOU SUGGEST WE HANDLE IT BEFORE ONE OF US DOES GET A BURN AND THEN WE WILL HAVE TO SEEK BETTER HELP THAN HARLEY HAS BEEN ABLE TO DO SO FAR. AWAITING YOUR REPLY. THANK YOU.

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Jack Gall April 25, 2015 at 3:03 pm

I just did the test drive and want to find out what you do with the bikes after the test ride tour is over. I am interested in the ulta classic low that I rode licence# 4151

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Doug Gallinger April 7, 2015 at 10:08 am

I would like to know Harley Davidson’s opinion on gun control and the religious freedom situation

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tammie March 16, 2015 at 6:19 pm

i find it funny that when you post a complaint about the company or the lies, they delete your comment like they did mine… You lost a permanent customer and i will never buy a harley again. Sad how you treat people.

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Anthony meadows March 11, 2015 at 9:30 am

I have a 2013 ultra classic and the black powder coat is coming off my rear head by the spark plug I never seen this happen before this is my 3 bike is there a recall or anything that I could do about this thanks

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Dennis Coltson March 10, 2015 at 12:47 pm

I am having oil pressure issues with a 2014 ultra limited purchased new 9/27/14. I had 30 psi from new at a cold idle or hot at highway speeds. Over night it has dropped to a hot idle of 8psi and a highway hit of 14_18 psi Cold idle is 20 psi and cold highway is the same. The dealer told me to contact H D and infirm you of the problem. Any help with this will be greatly appreciated.

My cell number is 586 292 ****

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Dan Kartchner March 8, 2015 at 12:50 pm

I received notice of NHTSA Recall Campaign Number 14V-537 in September of 2014. I immediately contacted my local Harley Davidson Dealership in Redding, California, who advised me that they were waiting for parts and they put my name on a list with other customers who were waiting to have this recall item repaired. I have periodically checked with the dealer once a month now since September and each time I am advised by this dealership that they are waiting for parts and they have many customers on the list in front of me. I once again checked on March 4th, 2015 and once again this dealer told me that they are waiting on parts and there are other customers ahead of me. On March 5th, 2015 I contacted Hall’s Harley Davidson in Chico, California, who advised me that they could get me scheduled as they had parts on hand and repair it right away. Even though I am less than excited to travel 75 miles to another dealership, I will take the trip and get this recall item repaired as it appears to be a real safety concern. I am appalled at the dealership in Redding. Even though I have spent thousands of dollars in this store, I did not purchase my new bike through them and I suspect that this the reason for poor service. In spite of the poor attitude I receive when I utilize the Redding dealership, I grudgingly do business as they are the nearest dealership. If there was another dealership in our area, I would take all my business to them. I have spoken to numerous Harley Owners in my area and my opinion of this dealership is shared with many of them.

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Jim pratt March 7, 2015 at 3:46 am

I ride a 2009 FXD & live south of St Louis Missouri my problem is these people at SURDYKE HD they don’t have any motorcycles sitting of front all they have is 4 wheelers and off road utility vehicles in front of a store that says it’s a Harley Davidson dealership!!! I have a really nice photo just taken yesterday (March 6th) not a one motorcycle out front as being a long time rider I really DO NOT APPRECIATE these practices it’s a H – D dealership

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mike austin March 6, 2015 at 10:09 am

Our first Harley 2010 ultra classic (Peace Officer)Special Addition, we are very happy with it. But due to medical issues we are looking at purchasing a Trike 2015. We are really disappointed in the colors that are available. The colors that were available for 2013 and 2014,, really showed the beauty of the Trike. Would like to know what the colors will be for 2016. Please advice would be deeply appreciated. My HOG card number is US 3978713 full. Our home address is 6111 Holley Oak Dr. Fort Wayne In. 46818 , our cell ph (260) 416-7559. My wife Robin and I thank you in advance in this matter, looking forward to hearing from you. Thank you again.

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Patrick J Coyle Sr. February 27, 2015 at 8:07 pm

2/27/15 1650 Hrs.
My name is Patrick.J Coyle Sr., and I have owned and ridden Harleys since 1961. Today, I had to dial the HOG Membership 1-800 number and at the above time, automatically put
on hold that included a very loud and disturbing, annoying on a countinuing sound tract on a recording loop that would make the most Harden Coustomers want to puke or just hang up.
Several times between the recorded musical loop, a digital automated voice would come on
and tell me that the HOG lines are busy, and a Costomer Representative would be with me
shortly. This flaw in your company structure, that I described here within, over, an over again. This continued above as described for over a half an hour. If your going to run a multi
billion dollar industry, it’s fixing these things, and not producing these hurdles for for any
customer, new or old for trying to buy any of your products.
Your probably wondering what service or purchase that I was requesting?
I was just trying to up my 2016 HOG Membership Card. SIMPLE — Right, No! It was -
REDICULOUSLY — DIFFICULT!
I have invested, time and time again over the years in The Harley Davidson Co. Spent-
thousands. Please,please fix this PROBLEM,
Respectfully submitted,
PATRICK J. COYLE SR.
** Lexington Ave.
Maplewood, New Jersey
07040-3239
Tel# 973-761-****
Blue Knight Member Chapter III, New Jersey,
United States of America

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Mary Ann February 7, 2015 at 10:11 pm

I’m Am a proud owner of a 2014 Harley Davidson V-rod musle,I bought it in August 2014 and have enjoyed every moment until recently. The first episode happen while accelerating on the a major interstate during rush hour, at 60 to 65 mph my bike engine cut off I had to navigate over 3 lanes without power to make it to the emergency Lane, needless to say NOT cool, it took a week and phone call to the manufacturers technical department to find out that the wiring for the oxygen sensor had melted to the exhaust blowing the fuses for the fuel, now the manufacturer will route the wiring a different way on assemble of the v-rod. Great right. Got my bike ran well for maybe 50 miles then again it happened not as dramatic as the first time, but more frustrating, my dealership came and picked it up and said they would let me know. But now I’m not feeling the trust you need for the long ride. We are wanting to take the long trip coming this spring and summer but can I trust my bike.will Harley even read this? I’m Not so sure,

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