Harley Davidson Corporate Office

Harley Davidson Corporate Office Address

Harley-Davidson, Inc.
3700 W Juneau Ave
Milwaukee, WI 53208

Contact Harley Davidson

Phone Number: (414) 342-4680
Fax Number: (414) 343-4621
Website: http://harley-davidson.com
Email: Email Harley Davidson

Executives

CEO: Keith E. Wandell
CFO: John A. Olin
COO: Lawrence G. Hund

Harley Davidson History

Harley Davidson was founded in 1901 by William S. Harley and Arthur Davidson in Milwaukee, Wisconsin when Harley designed a 116cc engine and attached it to a bicycle frame.

In 1903, the first real motorcycle was created with a 405cc engine.

In 1905, they began selling their engines to people via magazine advertisements.

In 1906, a factory was built on Chestnut Street.

Harley-Davidson provided about 15,000 motorcycles to the war effort in WWI.

By 1920, Harley-Davidson was the largest motorcycle manufacturer in the world.

Harley-Davidson was one of only 2 American motorcycle manufacturers to survive the great depression.

The company has undergone several sales and many changes since WWII.

Today, the company produces over 150,000 motorcycles per year and enjoys a very high brand loyalty.  The Harley-Davidson corporate office is still located in Milwaukee.

{ 134 comments… read them below or add one }

Alfredo Fuentes May 25, 2015 at 12:22 am

* Abel Stearns ave.
Riverside, CA, 92509
Alf****0@hotmail.com
05/24/2015

Harley-Davidson
3700 W Juneau Ave
Milwaukee, WI 53208

Dear CEO Keith E. Wandell, CFO John A. Olin and COO Lawrence G. Hund.

On 4/19/2015, I bought a 2015 Harley Davidson, Road king (VIN #3299) at 7688 Indiana Ave, Riverside, CA 92504

Unfortunately, your product has not performed well and the service I received was inadequate. The first week of having the motorcycle, there was an oil leak due to issues from the manufacturer. Hot motor oil spilled all over my wife and I, burning her leg and we were unable to enjoy our day out due to the issue with the motorcycle. Upon calling the dealership to report the issue and have it fixed, I was troubled from the start. I called the dealership and was originally told I would have to wait 4 days for the motorcycle to be picked up. I told them I refused to wait 4 days and I was told to call a certain number for a tow truck. I had to call 4 different numbers to get the proper tow truck needed to tow the motorcycle back to the dealership. Upon the dealership receiving the motorcycle and inspecting it, I was told I would get a new motorcycle, this did not happen. I had to wait 6 days to get my motorcycle back after nonstop calling the dealership for updates. When I did receive my motorcycle back, I was disappointed and frustrated to see that there were oil stains that do not come off of the chrome parts of the engine. In addition to these stains, the worker at the dealership that took my motorcycle after I checked it in laughed and told me, “Oh it’s a Harley, they always leak oil and break down”. I am disappointed because from the start, there were issues with the oil leak and the service technicians at the dealership. In addition to the issues with the motorcycle itself, when I purchased the motorcycle, I purchased an extended 5-year protection plan. They filled out a card and even gave me the extended protection card with a plan number, my name and an expiration date. After dealing with the oil issue and receiving my first payment, I noticed the payment amount did not match what I signed during the contract signing. The amount was off and upon further investigation with the dealership; my 5-year extended protection was in fact not added to my purchase. When I called the dealership on 5/22/15 and asked them why my 5 year protection was not on file with the service center they told me that “I never purchased it”. He later call me back and said that he had made a mistake and did not add my 5 protection plan. To make matters even worse, they failed to properly inform me that the first 2 years of the extended protection I purchased is covered by the manufacturer and then the remaining 3 years is covered by the dealership. Here I am thinking my 5-year extended protection is convenient and all I have to do is go to the dealership, I was very misinformed. Everything I was told and shown at the dealership was misrepresented and I feel as though the terms and conditions were not properly explained. In addition, I was never offered the Gap insurance for my motorcycle and I always buy Gap insurance on all my vehicles. I purchased this motorcycle to enjoy my time off work and forget about my troubles. I’m a disabled Iraq Veteran and did really believe that Harley Davison was a great company to buy a motorcycle from. I’m really bothered that I spent over $25,000 on your product and it was already had given me so many issues. There is no way I expected this much trouble with a brand new motorcycle, which is why I chose to purchase a new model not used. Part of Harley Davidson’s mission statement is “fulfilling dreams of personal freedom is more than a phase. It’s our purpose and our passion. We bring a commitment of exceptional customer experiences to everything we do”. There is no dream here, only a nightmare. The choice I made in purchasing a Harley Davidson was because of the history and reputation of the brand, this dealership and their customer service representatives have not shown any commitment to the brand Harley Davidson.

To resolve the problem, I would appreciate either a replacement motorcycle for the same one I purchased or further service to my current motorcycle ensuring there are no other mechanical issues as well as replacement parts for my chrome parts that were stained during service. I would also like the 5-year extended protection I assumed I purchased, given I received the card and everything, Gap Insurance and all the stipulations and terms and conditions in writing and gone over with me with no misrepresentation. Enclosed are copies of my records Service Contract Number (22566969)

I look forward to your reply and a resolution to my problem and will wait until May 29, 2015 before seeking help from a consumer protection agency or Better Business Bureau. Please contact me at the above address or by phone at 626-297-****.

Sincerely,

Alfredo Fuentes

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scott springer May 24, 2015 at 7:32 am

I own a 2006 flht with under 18k miles. this spring I noticed the fairing shaking hard. at first I thought it was just me.. last week I heard something metal fail out of the fairing. when I took the outer fairing off I found 3 of the 4 main brackets broken. the thickness of the metal is way to thin. this could be a real safety problem. I hope that you have a recall to fix this. if so how can I get the parts to fix this problem?

thank you for your time

scott

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Wendy bolyard May 18, 2015 at 7:49 pm

My husband has a 2007 ultra classic. The radio in it quit working we found out later that all the brackets were broken which cause a lot of vibration to the radio. We called our hometown Harley Davidson and they said they’ve had a lot of bikes come in where the brackets had to be replaced. I feel that if this was known and happening a lot there should have been a recall on these brackets. In my opinion if the bracket would have been good we wouldn’t be replacing our radio.

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Warren May 14, 2015 at 7:54 pm

It is so sad: Harley Davidson the icon of an American Dream. I am A Vietnam Era Veteran with 4 honorable discharges and my greatest dream WAS (past) to ride/own a Harley since I was a child starting at 6 on a mini-bike I called my Harley even when all laughed at the little 6 year old kid dreaming/pretending. Now at 59 my dreams is squashed/no more. Harley wanted to finance a 5 year old FXDWG for 12,500 but afterwards it would be 26,954.00. Wow it is sad: I still buy raffle tickets as I am an A.B.A.T.E. member, just got my motorcycle license (legally ride now) abiding by laws, but not a Harley. A Honda Shadow Spirit as these are within grasp financially. If I sold drugs (as past) or a high income I could afford my dream, but Honda has won, not Harley Davidson. I still believe in the country I served and fought for for freedom and I live to ride but not with an American Dream of Harley. Maybe one day Harley will see others want to buy the American made iron true motorcycle and lower. I love American served America but dream faded:

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ANN NICKLAS May 9, 2015 at 2:21 pm

IT SURE IS SAD THAT IN THE YEAR 2015 YOU CAN’T RIDE YOUR BIKE WITHOUT THE RIGHT LEG GETTING SO HOT THAT IT IS TRULY UNCONFORTABLE TO RIDE. WE HAVE A 2013 TRIKE. BOTH IN OUR 70′S. HUSBAND WILL BE 80 THIS YEAR AND WE CAN’T EVEN TAKE OUR TRIKE OUT WITHOUT THE RIGHT SIDE OF THE BIKE GETTING SO HOT. YOU WOULD THINK THAT IN THIS DAY AND AGE HARLEY WOULD BE WANTING TO MAKES IS CUSTOMERS HAPPY NOT BURN THEM. WE HAVE HAD OUR LOCAL HARLEY ADDRESS THIS BUT NOTHING SEEMS TO BE WORKING. PLEASE LET ME KNOW HOW YOU SUGGEST WE HANDLE IT BEFORE ONE OF US DOES GET A BURN AND THEN WE WILL HAVE TO SEEK BETTER HELP THAN HARLEY HAS BEEN ABLE TO DO SO FAR. AWAITING YOUR REPLY. THANK YOU.

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Jack Gall April 25, 2015 at 3:03 pm

I just did the test drive and want to find out what you do with the bikes after the test ride tour is over. I am interested in the ulta classic low that I rode licence# 4151

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Doug Gallinger April 7, 2015 at 10:08 am

I would like to know Harley Davidson’s opinion on gun control and the religious freedom situation

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tammie March 16, 2015 at 6:19 pm

i find it funny that when you post a complaint about the company or the lies, they delete your comment like they did mine… You lost a permanent customer and i will never buy a harley again. Sad how you treat people.

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Anthony meadows March 11, 2015 at 9:30 am

I have a 2013 ultra classic and the black powder coat is coming off my rear head by the spark plug I never seen this happen before this is my 3 bike is there a recall or anything that I could do about this thanks

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Dennis Coltson March 10, 2015 at 12:47 pm

I am having oil pressure issues with a 2014 ultra limited purchased new 9/27/14. I had 30 psi from new at a cold idle or hot at highway speeds. Over night it has dropped to a hot idle of 8psi and a highway hit of 14_18 psi Cold idle is 20 psi and cold highway is the same. The dealer told me to contact H D and infirm you of the problem. Any help with this will be greatly appreciated.

My cell number is 586 292 ****

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Dan Kartchner March 8, 2015 at 12:50 pm

I received notice of NHTSA Recall Campaign Number 14V-537 in September of 2014. I immediately contacted my local Harley Davidson Dealership in Redding, California, who advised me that they were waiting for parts and they put my name on a list with other customers who were waiting to have this recall item repaired. I have periodically checked with the dealer once a month now since September and each time I am advised by this dealership that they are waiting for parts and they have many customers on the list in front of me. I once again checked on March 4th, 2015 and once again this dealer told me that they are waiting on parts and there are other customers ahead of me. On March 5th, 2015 I contacted Hall’s Harley Davidson in Chico, California, who advised me that they could get me scheduled as they had parts on hand and repair it right away. Even though I am less than excited to travel 75 miles to another dealership, I will take the trip and get this recall item repaired as it appears to be a real safety concern. I am appalled at the dealership in Redding. Even though I have spent thousands of dollars in this store, I did not purchase my new bike through them and I suspect that this the reason for poor service. In spite of the poor attitude I receive when I utilize the Redding dealership, I grudgingly do business as they are the nearest dealership. If there was another dealership in our area, I would take all my business to them. I have spoken to numerous Harley Owners in my area and my opinion of this dealership is shared with many of them.

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Jim pratt March 7, 2015 at 3:46 am

I ride a 2009 FXD & live south of St Louis Missouri my problem is these people at SURDYKE HD they don’t have any motorcycles sitting of front all they have is 4 wheelers and off road utility vehicles in front of a store that says it’s a Harley Davidson dealership!!! I have a really nice photo just taken yesterday (March 6th) not a one motorcycle out front as being a long time rider I really DO NOT APPRECIATE these practices it’s a H – D dealership

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mike austin March 6, 2015 at 10:09 am

Our first Harley 2010 ultra classic (Peace Officer)Special Addition, we are very happy with it. But due to medical issues we are looking at purchasing a Trike 2015. We are really disappointed in the colors that are available. The colors that were available for 2013 and 2014,, really showed the beauty of the Trike. Would like to know what the colors will be for 2016. Please advice would be deeply appreciated. My HOG card number is US 3978713 full. Our home address is 6111 Holley Oak Dr. Fort Wayne In. 46818 , our cell ph (260) 416-7559. My wife Robin and I thank you in advance in this matter, looking forward to hearing from you. Thank you again.

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Patrick J Coyle Sr. February 27, 2015 at 8:07 pm

2/27/15 1650 Hrs.
My name is Patrick.J Coyle Sr., and I have owned and ridden Harleys since 1961. Today, I had to dial the HOG Membership 1-800 number and at the above time, automatically put
on hold that included a very loud and disturbing, annoying on a countinuing sound tract on a recording loop that would make the most Harden Coustomers want to puke or just hang up.
Several times between the recorded musical loop, a digital automated voice would come on
and tell me that the HOG lines are busy, and a Costomer Representative would be with me
shortly. This flaw in your company structure, that I described here within, over, an over again. This continued above as described for over a half an hour. If your going to run a multi
billion dollar industry, it’s fixing these things, and not producing these hurdles for for any
customer, new or old for trying to buy any of your products.
Your probably wondering what service or purchase that I was requesting?
I was just trying to up my 2016 HOG Membership Card. SIMPLE — Right, No! It was -
REDICULOUSLY — DIFFICULT!
I have invested, time and time again over the years in The Harley Davidson Co. Spent-
thousands. Please,please fix this PROBLEM,
Respectfully submitted,
PATRICK J. COYLE SR.
** Lexington Ave.
Maplewood, New Jersey
07040-3239
Tel# 973-761-****
Blue Knight Member Chapter III, New Jersey,
United States of America

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Mary Ann February 7, 2015 at 10:11 pm

I’m Am a proud owner of a 2014 Harley Davidson V-rod musle,I bought it in August 2014 and have enjoyed every moment until recently. The first episode happen while accelerating on the a major interstate during rush hour, at 60 to 65 mph my bike engine cut off I had to navigate over 3 lanes without power to make it to the emergency Lane, needless to say NOT cool, it took a week and phone call to the manufacturers technical department to find out that the wiring for the oxygen sensor had melted to the exhaust blowing the fuses for the fuel, now the manufacturer will route the wiring a different way on assemble of the v-rod. Great right. Got my bike ran well for maybe 50 miles then again it happened not as dramatic as the first time, but more frustrating, my dealership came and picked it up and said they would let me know. But now I’m not feeling the trust you need for the long ride. We are wanting to take the long trip coming this spring and summer but can I trust my bike.will Harley even read this? I’m Not so sure,

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