Guitar Center Corporate Office

Guitar Center Corporate Office Address

Guitar Center, Inc.
5795 Lindero Canyon Rd
Westlake Village, CA 91362

Contact Guitar Center

Phone Number: (818) 735-8800
Fax Number: (818) 735-8822
Website: http://www.guitarcenter.com
Email: Email Guitar Center

Executives

CEO: Gregory Trojan
CFO: Erick Mason
COO: Eugene Joly

Guitar Center History

Guitar Center was originally founded as the Organ Center in 1959 by Wayne Mitchell.  The company changed its name to the Vox Center in 1964.  As Rock n Roll became increasingly popular, the company again changed its name in the late 1960s to Guitar Center.

Originally founded in Hollywood, the chain quickly expanded to San Francisco, San Diego and several locations near Los Angeles.

In the late 1970s, Ray Scherr, the manager of the San Francisco store, purchased the company from Mitchell.

In 1997, Guitar Center went public.

In 2000, the company acquired Musician’s Friend.

In 2007, the company was acquired by Bain Capital.

Guitar Center is currently the largest chain of musical instrument stores in the world.  The chain consists of 240 locations in the US.

 

{ 39 comments… read them below or add one }

M Teschner June 13, 2015 at 11:37 pm

I purchased headphones at your Springfield NJ store on the afternoon of June 13. I paid with a chase credit card. Within hours, I received a credit alert. My earlier transactions all were accounted for. It seems likely that you either have a data breach or an identity thief at your Springfield store. I will be filing a police report and speaking to the store manager tomorrow.

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Dan Koester June 9, 2015 at 10:59 am

Over the last few years i have spent thousands of dollars from Guitar Center. I live in central and have made purchases in Indianapolis, Greenwood and St. Louis. Last night i had my worst shopping experience i have ever had.
i tried to purchase 2 guitars and a powered monitor from your Peoria ILL. store.. The salesman was rude and very condescending and treated me like i was his enemy. I had called earlier in the day and spoke with Ryan, he and i had reached an agreement with the approval of Meghan the store manager. I drove 90 miles one way and spent $35.00 in gas to have this different salesman call me a liar and treat me like i have never played a guitar before. I asked him for his name because he was not wearing a name tag and he told me it was none of my business, i asked him again and he said that if i said one more thing to him that he was gonna call the cops, he also stated to me that he did not need my business because he had plenty of customers.
The store assistant manager did nothing to intervene and let the guy continue to insult me. However he did call the store manager and let me speak to her.

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Dan Koester June 9, 2015 at 11:04 am

i live in central Illinois, this incident happened Monday June 9th, 2015. There is much more that happened than what is stated above but it would take too long to tell you in a email

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Dan Koester June 9, 2015 at 5:47 pm

I want to add that my problem has been taken care of already and i wish to thank Ryan for his quick response….
Ive been to 6 or 7 different Guitar Center stores and have never had a problem with any of them..im not gonna let one bad apple spoil the bunch…

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David Brown June 6, 2015 at 9:34 pm

Dear, Mr., Darrell Webb and customer service Dept, Dennis Haffeman, Ron Japinga, Wayne Colwell, Michael Amkreutz
My true story and experience with the Guitar Center and staff in Palm Desert, CA.
On 05-25-2015 I went in to your store to shop for a banjo. In need to get back in to some type of music and to help pass time for me and as a way of self healing for my eyesight. As of at the beginning of May I lost my eyesight in my left eye and went through surgery at the beginning of May 2015. Still waiting to see if I will get my eye sight back as part of my everyday life? Time will tell. Anyway, the first person I met was a very nice young man by the name of Cody White. He was very patient, helpful and knowledgeable. So I bought a Washburn B-8 Banjo Pak. I have always wanted to learn the Banjo, I love the sound of it and being from Kentucky, that is the bluegrass state. So with this pak it was supposed to have with it a gig bag which it did, along with pitch pipe,picks,instructional book,strap and life time warranty. So one week later when it shows up at store the only thing in the box was the banjo,gig bag and warranty. At first I was upset because I was told they would have to send it back. To get the items that it should have came with and printed on the box what it comes with. So I talked to management and they worked very hard to help me make this right. They were able to get me the left out items that the pak did not have. The only thing that I did not get was instructional book. I stated that I would be taking lessons at the center and the manager stated I would get one with my classes. When I called to set up classes I was told that I would be charged for a lesson book I do not feel that this is right??? I also want to say thank you to the management staff for stepping up to the plate to do the right thing. Why the stuff was not in the pak I do not know the answer to that it seems everyone wanted blame someone else. But THANK YOU . Your team did a great job helping me and they all should be told about their hard work. . And for MR. Cody thank you for helping me and the good tip on the extra 3 year warranty plan that I did buy. I short I would like a response by mail and for this letter to be shared with MR. Darrell Webb I would like to hear from him. By mail and share this with you store staff in Palm Desert.
Thank you, for your great customer service. You went out of your way for a first time customer, Thank you.
Sincerely, David Brown.

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Rob Weaver May 22, 2015 at 8:52 am

I’ve been a GC customer for years. I’ve spent thousands of dollars on guitars, amps, Pa, Speakers etc. I called my local store (Fairfax, Va) the other day to inquire about adding some powered speakers to the system I purchased from GC. The live sound tech told me he didn’t know anything about the pa and speakers I had bought there (Yamaha powered mixer, JBL 2 way 15″ Speakers) He said he would have to look it up, but that he was too busy right now. It was 11am on a Monday. I told him I’m sure there’s no one standing in front of you at 11 am. I told him that it was employee’s like him that are putting guitar center out of business. I’ll spend my $2,000 elsewhere. Guitar Center just lost another faithful customer FOREVER. I will never spend another penny in there. I’m sure there’s another music store that would love to sell me $2,000 worth of powered speakers.

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Timothy Center April 29, 2015 at 3:03 pm

I have bought 2 guitars, 2 amps and countless other items from Guitar Center. Some came damaged and had to be returned. On an order placed 2/22/15, one item was in their BLOWOUT SALE. It was a Fender guitar strap. I have already paid for the item , but they keep pushing back sending it. It is now advertised for $10.99 more than I paid for it. Today I got another email pushing it back after a manager assured me that he would take care of it on 4/21/15. He sent me a condescending email…..At no time did they ever state it was special order until today………………..DO NOT BUY FROM THESE GUYS… GO TO SWEETWATER…..much better service. I don’t think I will ever see it. Please read what the manager sent to me via email…..
That is how special orders work. The manufacturer sends it to us and the order is on backorder until we cancel the item off then replace with the actual item number, then it ships to you. It is in on its way from them, then when you receive the cancelled item email, that means it’s coming from us. The item I got you is not regularly available stock anymore, so that’s why we had to do a special order. You should be receiving it in less than 3 weeks.

Thanks for your patience, have a good day.

Matt Bennett

Team Lead 124

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Jim Rivers April 17, 2015 at 2:54 pm

I read that the Guitar Center would meet or beat a deal from other music equipment dealers. I went to the Guitar Center store in Mobile Alabama to purchase a Yamaha DXG 650 digital piano. I told them about a package deal I saw on line from Kraft Music in Franklin Wisconsin.

This was what is included with the deal. This is from the Kraft web site ad.

• Yamaha DGX-650 Portable Grand Digital Piano – Black
The DGX-650 combines piano Voices, sampled from one of Yamaha’s finest grand pianos, with a keyboard that offers acoustic piano playability. Combined with auto-accompaniment and performance functions that give form to your musical inspirations, the DGX-650 gives you the freedom to perform in almost any musical genre. PHONE and USB ports (both TO HOST and TO DEVICE) and an AUX stereo mini-jack input lets you connect almost any external device to the DGX-650 for recording, data transfer and more! (sells separately for $799.99)

• Yamaha BB1 Black Furniture-Style Piano Bench
This classic black bench is made from a durable, quality wood construction. The design offers a thick, padded seat to provide comfort for hours of play. It is a great addition to our Kraft Music exclusive BUNDLE. (sells separately for $99.99)

• Audio-Technica ATH-T22 Dynamic Stereo Headphones
One of the biggest benefits of owning this digital instrument is the ability to play, practice and compose quietly. Wearing headphones, you’ll make little noise to the outside world while you enjoy making music…even at 1 a.m. These stereo headphones feature outstanding sound quality and a comfortable, over-ear design. (sell separately for $39.99)

• DIY Keyboard Book – Learn to Play Anywhere & Anytime
With this comprehensive book, there are no limitations on how, when, or where you learn. This clear and easy-to-follow approach is your blueprint to playing right away. No teacher is necessary since lessons are simple to follow with corresponding video lessons and audio accompaniments. No prior musical knowledge is needed. Do it yourself! (sells separately for $7.95)
The Kraft Music exclusive Yamaha DGX-650 Portable Grand KEY ESSENTIALS BUNDLE provides you with the “key” components of a basic keyboard setup. This BUNDLE will be delivered to your door, and will include everything you need to get started with your new digital piano.
The total price was $799 delivered to me in Alabama.
I told the Manager at the Guitar Center store in Mobile that I would that I would get the Yamaha from them if they would include just the Bench and a pedal that they sell for $19.95. He could forget about the other items. The manager said he would not meet the deal from Kraft Music because did not know what they were offering. I think the Kraft web site ad is very clear.
The price match claim from the Guitar Center is a false claim!

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Peter Keesing April 17, 2015 at 12:20 am

GC is not the corporation or stores it used to be. It’s stock has been down graded to Junk Bond Status. The customer service is sparse, finding a sales associate with real product knowledge rare and turn over…
Remember Mars Music? GC will eventually suffer the same fate.
I was a loyal customer since 1996, still have the receipts totaling near $50,000.00 worth of purchases.
I recently tried to work out another package purchase deal and got better prices from merchants I’ve never even had a prior history or relationship with!
Bye Bye GC! Permanently!

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George Caldrone March 11, 2015 at 10:28 am

My name is George C. and I’ve been a GC customer for years up until now. I was recently denied an opportunity to make good on a deal that was approved by a local GC manager before leaving for another job elsewhere. I was in the market for a Gibson R8 LP and one came in to the local store here in Raleigh NC back in August 2014. The Guitar Sales Manager at the time and I struck a deal, and when it came time to do the deal, he had departed GC as an employee for another line of work. The other Managers knew nothing of the deal, therefore I lost the opportunity to buy the Gibson R8 as promised. What kind of business that deals in purchases nearing $4000.00 to $5000.00 in one transaction does not communicate within the store itself. That although a manager is leaving, the purchase has been approved and the item belongs to the customer once the deal is completed, even after the former manger has left? And why was I told they would call this former manager and get back with me, but never did? How important are GC customers to GC?

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KEITH MOON REICHARD March 5, 2015 at 9:59 am

12/27/14 PAID IN FULL FOR A GRETCH KIT TOLD I HAVE IN NEW STUDIO BY 01/19/15 TO THIS DAY NO DRUM KIT! 3 TIMES WE HAD PHOTO SHOOT AND HAD TO CANCEL AT 500.00 EACH = 1500.00 W H E R E IS THIS KIT ! AND WILL I BE COMP.. FOR THE WASTE OF TIME AND MONIES …….PERFORMING SINCE 1965 GUITAR CENTER HAS NO RESPECT EVEN FOR THOSE WHOME ARE POPULAR!

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Donnie Belfiore February 28, 2015 at 6:12 pm

To the CEO ,CFO,COO,
THE OTHER DAY I WAS AT YOUR STORE GUITAR CENTER 111 OLD COUNTRY RD CARLE PLACE NY AFTER LOOKING AROUND FOR AWILE I DECIDED TO HAVE MY GIBSON 57 LES PAUL REISSUE WHICH I PURCHASED FROM GUITAR CENTER 11 YEARS AGO RESTRUNG THE STRINGS WERE ERNIE BALL SLINKYS 9S ,WITCH WERE 3.99 FINE THEN I WAS CHARGED 42 dollars WITH TAX JUST TO HAVE MY GUITAR RESTRUNG WHICH NORMALLY COST AROUND 12 dollars ANYWHERE ELSE I FEEL I GOT RIPPED OFF AND I DO MAKE ALOT OF PURCHASES AT GUITAR CENTERS WHICH I WILL NOT DO ANY MORE I WAS ADVISED THAT IT WOULD COST 35 dollars PLUS THE STRINGS BUT I ALSO THOUGHT HE WOULD POLISH THE NECK OR DO A LITTLE SETUP WHICH WOULD WARRENT THE 42 dollars AGIAN FRUSTRATED AND RIPPED OFF DON BELFIORE

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Bill Austin February 17, 2015 at 12:28 pm

For the last 3 days straight the website has shown an ec1000 new 599 see thru black cherry, I have emailed customer service each day trying to order this as the website wouldn’t let me, no responses, can someone please help me order this guitar at the price shown on your website?

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Brian Goellner February 10, 2015 at 4:04 pm

just this past week after trading in some used amps and pedal boards to do a upgrade,i wanted to purchase the line6m13 listed on sale for 399.00 from 499.00.now because of a credit card mistake i made the salesman told me ‘no problem” just call me tomorrow with the info well put order through for you.following day as instructed i call back give the info needed to then be told theres a problem,now the price has gone back up to the reg 499.00,i told him that i was not spending a penny more and he already had my information written up as agreed upon,after calling him back 4-5 times being told non of the managers,nor district managers could do anything about this,that id have to contact corporate and file a complaint, and to please not mention his name to anyone and that his manager didnt want to give me any numbers to contact corporate even though his hands are tied !now with that while i have him on the phone i tell him how could the price have gone back up to list when its still showing the sale price on the website?? All of a sudden by a miracle hes able to get into the system and finish my order like nothing ever happened at the sale price of 399.00 and “they” must have changed the price over night somehow! I was and still am pissed off being treated like some ass that they trying to take advantage of . I would think the Paramus N.J store would do a much better job of customer service BEING THAT WITHOUT US THE CUSTOMERS YOUR OUT OF JOBS! whats the point of managers if they cant manage and take care of the people coming in spending there hard earned money. After i pick up my item this week i will no longer be spending my money in any of your stores.

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Alex January 22, 2015 at 9:02 pm

To be fair I have to tell that after the big disappointment, dealing with the GC
in Park IL, I had a wonderful experience buying a guitar from the GC store in
Greesboro NC I talked with Charles B ( Chuck ) assistant manager, and I had
a real customer treat, he sent me pictures of the guitar I was interested, answered
all my questions kindly and, at the time to close the deal, he gave me a break with
the price, everything was a smooth and delightful experience.
In conclusion I realized that the bad customer treatment problem is not new
upper management policies, but just some GC employees with closed business minds.
So GC kudos for your good managers and assistant managers, and pay attention to
those that are NOT because they are destroying the good reputation of GC

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Alex January 20, 2015 at 6:01 pm

After 3 years of buying instruments at the Corpus Christi Guitar Center (10 guitars a Fender Amp and a Yamaha keyboard) . I tried to buy one used guitar from the store in Park IL, I talked with the general Manager, ( Mike W ) and told my purchases history and
asked for a little break in a used guitar price tag $ 899.00, he said he could not
give me any, and the total price including Tax would be $ 987.00, I offered him
$975.00 and he said he preferred to wait and sell it in the future for the $987.00.
I could not believe that Mr. Mike W preferred to SAVE TWELVE dollars and really
upset a good regular customer in a transaction of this amount. I felt that I was
treated just like a number. I hope this is not the new way of Guitar Center to
treat customers, I believe a customer has to be value and a good customer rewarded.

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chuck December 3, 2014 at 12:00 am

I went to the Waco Texas store asking for a trade in value on my Cordoba GK studio guitar. The manager told me he would give me $150 and sale it for $250. He told me this price is based on lowest price he found on ebay. I asked if this was apples to apples, he told me it did not matter. I showed him the current guitar center used price for this same guitar. He stated that the GC site was most likely outdated. I told him it made no sense that they would sale this guitar in his store for $250 when all other guitar centers, about 7 around the US priced this used for around $450. I think this is a con job!

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don miles October 22, 2014 at 11:18 am

The Drum Off winner for my store (Southfield, MI) didn’t show up (injured?). No attempt was made to contact the runner up. No attempt was made to contact the second runner up (me) but I was there! I asked to play in there place. I was told the drum shop manager (Jake) that no such rule existed. He told me if the winner doesn’t show there is no alternative. He absolutely lied! It is more infuriating because the winner was a good friend of Jake (drum shop manager) and was dragged in because he didn’t really care if he played or not. I was lied to. They could have allowed me to compete. Here is a link to my drum off slot. What do you think? I don’t think I will waste any more time on this contest and I may take legal action. https://www.youtube.com/watch?v=IC6v2JepSR4

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Bryant December 20, 2014 at 3:24 pm

Stay after them ! Make it right, because GC’s are getting out of control. Their in store customer relations are horrible 70% of the time.

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StoneMan Warrior July 9, 2014 at 12:27 am

Guitar Center, along with it’s affiliate associated corporations such as Musicians Friend, as well as it’s parent Holding company, has been the supplier of products musicians use for a long, long time. The companies have completely overwhelmed the small time “mom & pop” music stores. Those small music stores which still exist are bullied by underhanded business tactics and company policy to overtake the music industry under the guise of affiliate corporate branding.

If an observant consumer of music equipment were to take a wide angle look at Guitar Center (originally called “Organ Center”, for a specific goal… to which I will not address here), those observant patrons may notice something strange, as I have.

If you look at the store, look at the inventory, the size and volume of products available in-store in your town, and then consider and come to some conclusions regarding the proportionate balance, or imbalance, such a reseller of musician oriented gear, compares to the demands of the musicians in which the town you know, you may see something that makes little sense. The town where my local GC store is located is nearly void of musicians, yet the store is enormous and packed with merchandise. How does a music store, with an in-store inventory of about one-hundred guitars on display, with more in the back storage, at an average price of about $500 U.S., stay in the business of selling guitars in an area void of music? The place has an estimated $50,000 inventory of guitars alone… and that is only considering the electric ones. Consider all of the drum sets, keyboards, speaker cabinets, amps, bass and other stringed instruments combined with the incredible selection of in-store available recording gear, and I cannot see how the place can possibly stay afloat in my local area where there really is no musical talent in enough number to justify the size of the store and the incredible selection of product inventory.

There is something fishy going on at Guitar Center.

I advise any GC patron to be vigilant with regard to purchase at Guitar Center… especially electronic items. Beware of any indication that equipment could have been tampered with, extra circuitry added in the form of one-way communication devices hidden inside. Be cautions regarding safety… there are certain stigma’s associated with musicians. Should a hidden communication device reveal that such stigma’s may be true for any particular consumer, that consumer then could experience an increase in personal grief while at home, or at a location or venue where grief can happen.

I learned the hard way. I advise vigilance with purchases at Guitar Center, and be weary of any purchase that has a strange explanation of why your purchase order may take extra time.

For me, the introduction of online shopping at competitive stores is a better, safer choice. It may take extra time due to shipping to shop this way, but for me it’s a better choice. With knowledge I have learned through observation, experience and subsequent grief, I urge all consumers of musical equipment to shop elsewhere.

Boycott the Monster… It’s the safe choice.
Peace to all.
StoneMan.

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Bgibson June 23, 2014 at 1:51 pm

———- Forwarded message ———-
From: “Bruce Gibson”
Date: Jun 20, 2014 5:53 AM
Subject: Customer Service
To:
Cc:

To whom it may concern,
My name is Bruce Gibson, I recently purchased your Martin Custom x series twelve string guitar. To me buying a guitar is a very exciting,fun, personal experience and should be treated as so from your distributors.Although I realize this guitar isn’t the sale of the year, it still took me a while to save up $700.
And a customer big or small should be treated the same.
I was very dissappointed with the service of the guitar center here in Bakersfield Ca.93304. I went ahead and bought the guitar because I liked the way it played and sounded great. But I bought the guitar that was out on display,the salesperson didnt know what kind of wood it was he didnt even know there was a pickup inside of it,anyway I buy this thing and im waiting for him to bring out the paperwork and all he handed me was a receipt.No paperwork on how to take care of the guitar, no paperwork on the registration, no paperwork with the serial number or warranty information, no paperwork greeting me into the Martin family, no nothin.
Not even a dust rag to wipe it down with. I think that is the most unprofessional impersonal, and plain rude way to conduct business that I have ever experienced. I thought Martin was considered top quality reputable and highly respected line in the acoustic guitar industry.
I had a.very bad guitar purchasing experience, and I thought you should know about it.

Sincerely,
Bruce Gibson

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JimmyO June 7, 2014 at 2:06 pm

I dont know why i put myself through the unpleasantness of doing business with Guitar Center. It supposed to be a Happy Experience buying new gear. But these folks sure know hoe ton take all that way with thier lies. I wanted to buy a pedal so i called the store in Orange, CA at the Block. Jarrett over there said thay YES we have that pedal in stock (1 left right) BUT he needed a credit card to hold it. Against my better judgement i did cause i really wanted this pedal for Saturday Nights gig. He said my card would not be charged and that he knew me and it was just a formality. Well he calls me back like 15 minutes later and says he made a mistake (after he said he had in hand) and that it was not there and someone must have stole it or … So i figured okay, this is typical GC fashion to lie to customers to get money any way they can. Well they did, big shock right that they charged My Card for $215.99. I called back Jarrett said whoops he made a mistake and would reverse it and he was sorry. This is about the 5th lie so far this JA keeps telling me. So I called the other local store too me in Fountain Valley and Luis put me on hold to go get the pedal (without me asking him too) and said he would hold it. So i went to that store to get it without incident. It is now 3 days later and the charge has gone from Pending to approved and the money has now been officially removed from my account. Tony, the store manager over there said that he would call Mall Security if i showed up there to try and get MY MONEY BACK. Kinda spineless right, right. And he lied to me too saying that the money would be put back. NOPE! Si on Monday i am calling the Attorney Generals office cause i have a college buddy over there and i am going to crawl up GC a** until it bleeds someone final pay check. Taking someones credit card information over the phone then taking monery out without consent is a major violation in so many ways. i am so sick of this company burning folks like me so they can keep there bottom line intact. (Tony said i cussed and he was offended) Well check this out. I AM NOT GOING AWAY A**HOLES TILL I GET MY MEASLY $215.99
BACK, GOT IT!!!!

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Alan Smithee June 6, 2014 at 2:45 pm

All the music companies under the umbrella of Guitar Center are charging exorbitant and profit-making INTERNATIONAL “freight” charges to American Samoa 96799. American Samoa 96799, as the name indicates, became a US Territory in 1900. It is a DOMESTIC USPS shipping destination, and the USPS is the exclusive Mail Service to us here. We have enjoyed DOMESTIC USPS fees since its inception. Being an Island, we order everything we need and have been doing so for decades.
The fees Guitar Center and its subsidiaries charge for shipping to American Samoa 96799 are much higher than actual Domestic USPS Priority Mail fees, at times, close to 800% higher.
Guitar Center and subsidiaries are profiteering through hiked false freight fees and OVERCHARGING customers from American Samoa 96799.
I have written so many times about this and would like to be able to contact the main headquarters of Guitar Center about it, but probably to no avail. It is simply DISHONEST and CROOKED. I was a regular customer of Musician’s Friend since the early ’90s but ordering from them got harder and shipping shot through the roof when Guitar Center took over.
Now, American Samoa 96799 has been relegated to being an International shipping destination by Guitar Center, although the USPS says it is DOMESTIC. Guitar Center charges customers in American Samoa huge INTERNATIONAL Mail freight fees and sends the orders through much much cheaper DOMESTIC USPS PRIORITY mail to American Samoa 96799 (USPS Zone 8- US Mail delivery system).
I feel for the musicians in American Samoa who now have to pay more than double for instruments they want sent “overseas” by Guitar Center and cronies.
Shame on you. Is it blatant dishonest profiteering, or is it that Guitar Center simply doesn’t have a single corporate employee who has a clue?

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John Gaetano April 1, 2014 at 2:02 pm

To whoever cares if GC even does…..

I purchased $2,000 worth of equipment in the Williston VT. store a keyboard for my daughter an Ibanez electric and acoustic guitar and a Fender super champ amp. I very clearly told the salesman 3 time I did not want repair/replacement plans and he charged me for them anyway $300.00 worth and would not refund me. The Ibanez electric guitar had many problems bad frets ,neck, intonation, and GC did not want to return it to Ibanez they tried to fix it in 15minutes but failed…..I was told and I quote “Face it ….it’s not like you bought an American made Gibson”. REALLY is that hoe all GC stores treat their customers?…..I found another music store that returned my guitar to Ibanez and I am receiving a new one. Not to mention that this store has now become I new music store …..it is bigger and the salesmen know what they are talking about. Not like when I asked questions at GC and the said “I don’t know”. Anyone reading this should find a family owned music store with salesmen who know what they are selling. At GC you will receive repair/replacement plans and pay for them if you want them or not. My advice is go ANYWHERE but Guitar Center. I will never step foot in there again. The new store I am going to will honor my purchased repair/replacement plans I did not want so they will get my business.

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A. F. Smith February 18, 2014 at 9:21 pm

To Whom it May Concern,

I’m a law enforcement officer in Hillsborough County, Tampa, FL, and recently I placed an order for a guitar (my first guitar I have purchased from any Guitar Center(GC)).

I have always heard good things about GC, and that’s why I decided to go the GC route instead of an online dealer or Sam Ash (were I normally buy my guitars), but the way this order has been handled is just appalling to me.

My story is; I went into GC on 2-12-2014, and settled on a Duesenberg Starplayer iii, which I was advised by the store’s assistant manager (AM), was not on hand, but he could have it shipped to his store where I could then pick it up in a relatively short period of time. I decided to go with the purchase and utilized an online website for a price match (plus 10% of the difference). My payment was taken and I received a hardcopy receipt and an email verification of my order. I was told I would expect an email when the guitar arrived at the store and was ready to be picked up.

Five days pass, I hear no update, so I call the store to check on the status of the shipment. I was then advised by the same AM that the guitar hasn’t been shipped and they will now not honor the price I had purchased the guitar for. I advised the AM the guitar has already been purchased and I have the receipt and email verification accepting same on the part GC. The AM then advised he would call the store manager at the store that fulfilled the order (Cincinnati, Ohio) first thing tomorrow when he gets in (1pm), and call me back with the results.

The following day I received no phone call from the AM so at 6:45pm, I responded in person to the store and met with the same AM. The AM advised he had called but there was nothing the Cincinnati store would do, and there was a “glitch” in his GC online ordering system that allowed him to discount the guitar more than was allowed. I again advised the AM that the guitar had already been purchased at that price (receipt and email verification email in hand), and referenced GC’s own ‘Purchase Terms and Conditions’– “Guitar Center will indicate its acceptance of an order by acknowledging your order by reply email”. The AM again advised there was nothing he or his store manager could do. I advised the AM that I’m not happy with this outcome, and this will not go away until I have exhausted all avenues, or it is made right by GC.

I am amazed at how a music store powerhouse like GC can represent themselves so poorly. Trust me, I am a firm believer that mistakes happen, but make it right for the customer, especially when they did nothing wrong. I only hope that someone reading this can help out my situation, I’ve been told by too many GC representative directly/indirectly that there’s “nothing I can do”.

Regards,

A. F. Smith
email: districtXXXX@verizon.net

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nate February 21, 2014 at 11:21 am

My wife tried to surprise me by ordering me a Jackson guitar online to be shipped either to our local store, or to our home, and money was deducted from our account, but we did NOT get any order confirmation, and when we called, Guitar Center has NO order on record, but we have already been billed for it. We have tried contacting every department, and so far we are being told that we are basically out the money. and the bank cannot reverse the transaction until guitar center acknowledges the purchase. We will never order there again. This is just way too much money to just watch fly out the window with nothing to show for it. AND so far, it’s not being resolved, Guitar Center has stolen our money. we are not happy!

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THURMAN WILLIS February 11, 2014 at 2:14 pm

Every time for the last few months I’ve gone to buy, and for the most part I’ve didn’t get what I came for was not there or your salesman told me to travel to the other stores to get what I’ve either wanted or needed! For the most part you didn’t have and of the things that were on sale, and what I wanted and been wanting for to be on sale. never again will I shop at any of your stores for anything. and only in an emergency.

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Paul February 10, 2014 at 12:40 am

Glad to see the new GC being built in Pslm Springs. Finally a decent music store coming to town

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Doyle F Brown OSF January 24, 2014 at 2:19 pm

When will your store open in Lafayette,Louisiana? My son has applied online for a position
at your new store.AARON S. BROWN.Please consider him for a position at your new store.
Self taught Guitar player,writes music,co-writes music with other musicians,proficient in stringing,tuning guitar,hard worker,takes pride in his work.He has a lot of computer knowledge,schooling,hands on work on computers.Can diagnose problems with computers.
He has gone to a recording school in Ohio and has a certificate,music knowledge.
I KNOW he would be a asset to the Guitar Center in Lafayette,Louisiana in music,computer,
music recording knowledge.Thank You for your time and job consideration for my son.

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Jean Kloke January 23, 2014 at 6:36 pm

I want to thank Jeff Paulson at the Brookfield, Wisconsin store for going above and beyond to help me with my Daisy Rock guitar. I took it in for a set up and restring cause it was buzzing and Jeff found out the neck was shot. I mentioned that I had purchased the extended warranty, but I thought the warranty ran about 2 weeks prior. Anyway, long story short, I will be getting an e-coupon for the price of the guitar from the warranty people (thanks to them too) and will use that for a new guitar. Thanks so much Jeff, I’ll never buy gear anywhere else, you’re the best! And I will definately

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Rose Bercow December 3, 2013 at 12:49 pm

Would someone from the corporate office call me (650) 704-XXXX regarding a recent situation in your Manhattan, NY Guitar Center on 14th Street.

Thank you very much! Rose

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phil johnson November 16, 2013 at 8:18 am

i have been buying guitars from your same acoustic guy in the atlanta store(access road). his name is jeff gann and from day one when i started playing again 20 years ago he has been the ultimate informed sales person–just recently he helped me with a new martin i was having trouble with. he and the team there resolved everything to my complete satisfaction, as always. i live 40 miles from jeffs location and i buy a fair number of expensive guitars, but it is always worth the drive
phil johnson jr rph

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Mark Siet November 6, 2013 at 12:12 pm

I just wanted to let you know how very satisfied I am with the customer service at your store in Lake Forest, specifically Jake Long the guitar manager and Greg the guitar tech there were super in helping me out with my purchase when there was a problem.

Usually we find people who just do as little as possible to get the job done. In this case over at the Lake Forest Guitar Center Jake and Greg over performed much to my delight. You have a great crew there and I just had to let you know.

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Paul DAmato October 20, 2013 at 10:50 am

I contacted Guitar Center corporate over a year ago about opening a store in Lafayette Louisiana. I was contacted by a lawyer at the firm and told to submit my idea to her and she would forward it to the proper department, which I did. I never heard back from anyone and I just found out that a Guitar Center is being built in Lafayette as I write this email. Could someone please contact me because I am very interested in managing this store and have been trying to get this store to come here for quite some time now.

Thank you !

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Kevin Westbrook October 8, 2013 at 4:13 pm

Review the hottest selling Heavy Metal guitars. Guitar Center can increase market-share in this sector. These guitars a far less expensive then the euro versions selling at $3000 or higher. Contact us for specific data on these instruments.

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Don Estes September 3, 2013 at 6:45 pm

Can you email me the name and email address of the person who is responsible for new product procurement? We have what is being called the holy grail of every recording artist, sound engineer and music producer since the beginning of recorded sound. It is a perfect match for guitar center as it appeals to artists, engineers, producers, live bands, DJs and VJs. It works on either end of the audio chain…live, recording or playback. It is a new patent pending product that no one else has currently and we want to show it to GC before anyone else. We are close by in Santa Monica and would love to set up a demonstration. Thank you for your time and consideration.

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Susie McElroy-West August 30, 2013 at 3:28 pm

I was in the Guitar Center Store in Tallahassee, Florida on 8/29/13 and was treated extremely unfairly, in short…..a pamphlet was thrown at me and landed on the floor and I reached to pick it up and then the guitar key was thrown at me, causing me to be afraid of the employee of what he may have done next. I am very livid and am not satisfied with the way I was treated! I would like to be contacted by the executives of this business as soon as possible to be able to resolve the issue and employee conduct, as outlined in the Business /customer treatment Law. I can be reached at 850 228-1456. I will await to hear from you soon before pursuing further action against the store. I will discuss the details in length once contacted, but the above, is just in short of what transpired.

Thanks,

Susie West

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Jeffrey Lucas June 26, 2013 at 1:28 pm

I have been blocked from getting GC boss’ email addresses. Can anybody help me reach Jeremy Cole and Gene Joly no one will let you passed the call center, it seems they decide what to pass on and what not too. A little help….

Jeff Lucas
lucas4612@sbcglobal.net

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Sherry Barkas May 23, 2013 at 4:58 pm

Hello,
I am a reporter with The Desert Sun newspaper in Palm Springs, Calif., and I understand a Guitar Center store will be opening in Palm Desert, Calif., next spring. I have been trying to contact someone to confirm this and talk to me more about the store for a story.

I left a voice mail message with someone in media relations, Marie and I couldn’t catch the last name, saying I have a 2 p.m. deadline today. I still haven’t heard back.

Could someone from Guitar Center please contact me?

Thank you,
Sherry Barkas
The Desert Sun
760-778-4694
sherry.barkas@thedesertsun.com

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