Frederick's of Hollywood Corporate Office - COHQ

Frederick’s of Hollywood Corporate Office

How would you rate your experience with Frederick's of Hollywood ?

[Total: 3    Average: 2.7/5]

Frederick's of Hollywood Corporate Office Address

Frederick's of Hollywood Group, Inc.
1411 Broadway4th Floor
New York, New York 10018

Contact Frederick's of Hollywood

Phone Number: (212) 760-2410
Fax Number:
Website: https://www.fredericks.com/
Email: Email Frederick's of Hollywood

Frederick's of Hollywood Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Frederick's of Hollywood Executives

CEO: James J. Salter
CFO: Thomas Rende
COO: Nicholas John Woodhouse

Frederick's of Hollywood History

Frederick’s of Hollywood was founded in Hollywood, California, by Frederick Mellinger in 1947. Mellinger was the inventor of the push up bra and sold racy lingerie at his stores in large cities and shopping malls across the country. The iconic store in Hollywood even had a “Lingerie Museum” where the underwear of movie stars was put on display.

The company was the leading seller of lingerie until Victoria’s Secret became prominent. The company filed for bankruptcy in 2001, but regrouped with Movie Star sleepwear and moved headquarters to New York. The company again had to file for bankruptcy in 2015 and close all the remaining stores. The name and brand was purchased by Authentic Brands Group, who also has headquarters in New York.

Today, the company operates as an eCommerce, online store only at this time. Authentic Brands has stated that they are considering selling their products in other retail outlets, but no release date has been set at this time.

 

Frederick's of Hollywood FAQs

Question 1: What is the phone number for Frederick's of Hollywood?
Answer 1: The phone number for Frederick's of Hollywood is (212) 760-2410.

Question 2: Who is the CEO of Frederick's of Hollywood?
Answer 2: The CEO of Frederick's of Hollywood is James J. Salter.

Question 3: Who founded Frederick's of Hollywood?
Answer 3: Frederick's of Hollywood was founded by in .

{ 1 comment… read it below or add one }

Donald Diggs December 31, 2017 at 2:32 am

An order was completed erroneously when Paypal indicated I would be returned to your site to complete the order. However, the order was immediately completed not allowing any additional review or input. I could not tell that the order (9427576 at 1:04 a.m CST December 23, 2017) had completed so I ordered again immediately. It was my intent to modify the order with a $5 coupon. I did so on order #9427600 (placed at 1:08 a.m on December 23, 2017). When I went to my email minutes later I was able to see that two orders for the identical item had been completed. I immediately wrote your customer service asking for cancellation of the first order.

I received a response a day or so later saying they could not cancel the order because your process is fairly quick. I pointed out that I asked for the cancellation within minutes of the order. I will point out that on all other sites I order, when PayPal returns the customer to the seller to complete the order, I am sent to the customer site with an opportunity to review the order one final time. I do a lot of online ordering using PayPal.

What makes this particularly interesting is that I received the order that I asked to cancel several days after receiving the order I intentionally ordered. This suggest that this order left Fredericks long after the desired order likely giving Fredericks an opportunity to cancel the order. This suggests that Fredericks simply did not want to cooperate. As a long time customer of likely twenty-five years, I am very disappointed. I have not ordered as frequently as in the past because your site offers less plus sized items.

As you are aware, customers have many choices when it comes to online ordering including many international sites that often charge less. Customer service is a factor that often causes customers to revisit the same retailer, particularly online. I am very disappointed with this experience. Such experiences could make any customer look elsewhere when deciding on their next purchase. This experience will cost me not only the initial shipping charge of $9.95 plus and additional cost to ship the item back. This will also cost me wasted time to accomplish this. Maybe your customer service assumes a customer will not go through this hassle to make such a return of an item which cost only $29.00. I will likely incur more than fifty percent of the cost of the item in shipping fees because your site did not allow me to review the item when sent back to it by Paypal and secondly because your customer service refused to cancel the order.

As a former executive in a major corporation, I was always interested in customer service problems in order to improve service. I hope you are also and willing to take action to ensure I become a satisfied customer.

Donald Diggs

Reply

Leave a Comment

Want to make sure Frederick's of Hollywood sees your comment or complaint?

Share your experience to get more attention.


Previous post:

Next post: