Food Lion Corporate Office - Corporate Offices & Headquarters

Food Lion Corporate Office

Food Lion Corporate Office Address

Food Lion LLC
2110 Executive Dr
Salisbury, NC 28147

Contact Food Lion

Phone Number: (704) 633-8250
Fax Number: (704) 636-5024
Website: http://www.foodlion.com
Email: Email Food Lion

Executives

CEO: Roland Smith
CFO: Greg Amoroso
COO: Beth Newlands Campbell

Food Lion History

Food Lion was founded as Food Town in 1957 by Wilson Smith and Ralph and Brown Ketner.  The first store was located in Salisbury, North Carolina, where the headquarters still resides today.

The company name was changed to Food Lion in the early 1980s after the chain was acquired by Belgian grocer Delhaize.

The chain grew very quickly during the 80s and 90s, opening over 100 stores per year for much of that period.

In 1993, the company agreed to pay $16 million in damages after violating federal laws regarding overtime pay.

In 1994, the company closed 47 stores.  This was the first of many major store closings.

Today, Food Lion is a wholly owned subsidiary of Delhaize America.  The company operates over 1100 stores in 11 US states.

{ 81 comments… read them below or add one }

KELVIN D. BALTHROP January 20, 2017 at 11:45 pm

Store: 00601
RICHMOND VA
Register: 004
Cashier : 0229
Ticket : 0395 & 0393
20 Jan 2017
Time: 22:01:44 and 22:09:28

Standing at the register getting checked out, which I made two transactions due to me wanting cash back with no ATM Fee. I requested $180.00 Cash back, not knowing the cashier had just received a register drop from the CSM, we had to wait until she brought him cash. I could see the security officer keep peeking over as if something was wrong or I was stealing. I stated it to the cashier and we both laughed and waited on the CSM to bring the requested funds. She arrived counted the funds twice behind herself as protocol requires and handed me the 1st requested $180.00 Cash back. I started to ring up my second order and I notice the security guard gets closer and peeking over even more. So I asked is there a problem. He stated No. The cashier continued to ring my second order up. Once again the security comes over and pulls up a cart and acts as if he was going to put my items in the basket, me basically feeling rushed by him, I stats to him, I’m ok! I do not need your help. The CSM is still there witnessing harassment by the security. I asked him can he get from around me we will be done very soon. He began to go on a rant stating “store is close, I need to hurry up, just get it!”, From then my temper spiked and I stated, you need to just stand over there and do your job as you do every night I see you when I come in here and mind your business. From there, he begins to go on a rant again calling me didn’t types of homophobic slurs and curse words that were just not right for a everyday customer who knows everybody that work there including management. The management and team members just stood there and watched me being harassed called out my name and basically escorted to the door without saying anything or at least trying to stop him or make him stop! As he’s escorting me out he’s still ranting calling me homophobic slurs and me being in fear of him losing control. I immediately called the Henrico Police. The security continued to walk back and forth outside taunting me as I waited for the police. The times he escorted out employees, he would wait until they got into their car and stand their and stat, “F-Boy”. I wasn’t rude, I didn’t curse him. I simply stood beside my car making videos and taking pictures patiently waiting for the police to arrive. Once police got there, I told them my sorry to the officer, and they stated No harm was done so I would have to leave before they say I’m trespassing, which I can understand! But what I don’t understand is how can management stand around and watch a everyday, well every night, customer be harassed by their security. Every moment is video recorded in the front of the store. I feel embarrassed and unsafe to even shop at any Foodlion store now. This is not the first time, but it’s the second and last time. I live in this community and even worked there in my childhood days. I’ve seen the violence increase within that area so I only started picking up quick items from there just to make it fast. Then I found out they got security and I felt a little better. Now the security is not safe!! This IS A BIG PROBLEM AND I NEED ANSWERS TO WHY THE MANAGEMENT ALLOWED SECURITY TO CALL ME HOMOPHOBIC SLURS, CURSE ME AND HARASS ME OUT THE STORE WITH OUT SPEAKING ONE WORD BUT LAUGH LIKE EVERYTHING IS OK?I’M GOING PUBLIC/SOCIAL MEDIA WITH THIS SITUATION…. This is just wrong😞😞😞

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Janie January 11, 2017 at 3:08 am

Beyond teathered. I lost a day in a half of work because 2 cashiers at the 4848 VA BCH Blvd location one named Brenda who Failed to check for signature on credit cards and bank cards which would have indicated SEE ID. When the cards started to decline it didnt seem to phase Brenda. In fact she swiped an MVP card for the 650.00 worth of Footlocker gift cards. Come on 11 times my credit and bank cards! I was notified by my banks fruad dept of the very unusual activity. I arrived at the location minutes after the last transaction. I was told by a 30 yr Mgr that because it was ebt time of month that the cashier wasn’t alarmed or phased. Seriously!! I would not be posting this comment of major frustration had the cashier been more proactive, responsive or slightly engaged with with her task at hand. We won’t going into just basic cashier 101 of policy and procedure that is practiced throughout retailers! I have worked in retail in all positions in retail for 15yrs. This is unacceptable and a police report has been filed and there will be more to come on this case! Maybe Food Lion doesn’t care about losing money?

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Ellisha January 18, 2017 at 12:18 am

I worked at Food Lion for 4 years in Eldersburg and they had a policy that Third Party and Prepaid cards must be handled at Customer Service. That cashier wasn’t trained properly and its a shame that the manager didn’t take responsibility for at least that. What does EBT have to do with Credit Cards and Debit Cards. They are not the same thing in Maryland don’t know about Virginia. Sorry for your inconvenience I hope the Manager accommodated you with some gift cards.

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Yared January 10, 2017 at 9:17 am

I am currently an enmployee at store 003. I have worked here for over three years and bent over backwards for this company. I have worked over 12 days straight, I have worked 15+ hour shift multiple times and currently I average 10 hours every shift. I have worked over night becuase no manger wants to stay for remodels and floor strips. I have been managing the grocery department the best I can from the mess the assistant manager makes of it. I make sure the store gets the best close possible, and it gets the best close when I am there. I have been in my position for a little under 2 years and I have been offered no oppurtunity to move up. When the grocery manager position at my store came open my management didn’t even consider me. They gave me a meeting to tell me why they didn’t want to give it to me they’re reason being I hadn’t been trained in all I need to know, but it is their job to train me and get me ready for the next move. Yet when the person they hired statered he could barely run back stock and his floats are sloppy, every order review has been ridiculous and the assitant manager is still basically running the grocery dept. On top of that he is coming from outside the company and hasn’t worked with food lion for awhile. This person professional attire is sloppy and baggy also. He has been following mangers around so they can train him for the past weeks, so my question is how is this any different than having to train me. It is the opinion and whispers of many in the store that I did not receive the position becuase of my race and I hate to say I feel that also. The demographics of the store have changed dramatically and many of the positions previously held by those of color have ended up whitewashed from the front end to the dairy dept. Upon arriving at my store one of the first things said by the current store manager is that the front end was “very ethnic” and he was convinced that his employees where on drugs even tho he had no evidence of such. They’re have been many off color remarks made by the management team to many people full of stereotypes and ignorance have tried to ignore the prejudice but I can’t stand to watch someone get the job I have broken my back and worked for simply becuase I don’t have the right skin hue. My family has ties with the NAACP and they have promised to look into this matter with me and help guide me in the right direction to retribution. They have already found cases of discrimination within the highest levels of food lion buried becuase of foodlions deep pockets so my case is not a first. But with the NAACP and the lawyers they have recommended I believe the outcome of this will be a first

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Beverly January 8, 2017 at 2:49 pm

I just baked my 4th loaf of bread in my bread maker that did not rise. Finally I checked the date on the Foodlion bread maker yeast, and it expired in Aug 2016, I bought it in October 2016. Im am really upset, cost me a lot of money to make these 4 flops. Think I will shop some where else. This happened in Rutherfordton, NC store.

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Gena December 24, 2016 at 1:22 am

I have been a loyal employee at my store. Shortly after I was hired there was an incident that occured involving my family member who recently started working there. Although I had no involvement and supported their action against her and was not there when it happened it casted a dark shadow over me. I’ve been at my store almost two years and I’ve never received a raise. I have some medical problems that I was honest with them about and for that I was put on medical leave for three months for no reason. While I was away they hired a boy with no experience and pay him $1 more than me. Everyone in the store knows how hard I work and notice that he doesn’t make the same effort and leaves early every night while I’m working over. I’m a single parent of a 4year old and he has no kids and still lives at home with his parents while I’m struggling to keep my bills paid. I feel so disrespected and hurt that my manager would do that after denying me my 1 year raise only a week and a half before I went on leave. I have brought up my concerns to my superiors every chance I got and nothing’s being done about it. I like where I work and I’d like to see it succeed, why don’t they want the same for me? :'(

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Gena December 24, 2016 at 1:25 am

Also been working 6-9 shifts with NO break the entire time I’ve worked here

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Gena December 24, 2016 at 1:27 am

Also been working 6-9 hour shifts with NO break the entire time I’ve worked there

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Dodge November 24, 2016 at 1:19 pm

To corporate, I am currently an employee with a foodlion store which I transferred to. My old store was the best store at making sure their employees had their breaks at a reasonable time. My new store gives no care and waits till last minute to send people on breaks especially ones who are pregnant and in my opinion corporate needs to come in and speak with this store located at 0349 piney green shopping center in Jacksonville NC.

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brittany salmon September 7, 2016 at 4:43 pm

I have been a Food Lion customer for many years, in fact I shopped at Food Lion Stores with parents as a child. I shop at Food Lion Stores three to five times a week. I buy my groceries, baby products(diapers, baby formula, baby wipes, baby food, etc.), my cleaning products and anything else that my family may need at the Food Lion Store located on Talbert Blvd. in Lexington, NC. Seven weeks ago, I was in that particular Food Lion with my mother in law. While we were shopping in the produce section, I walked past the fresh flowers and slipped in a puddle of water. There was no wet floor sign in place. I was assisted by another customer off of the floor. I was so embarrassed and shocked by what had occurred. The customer who helped me up notified the young man who was working in the produce section and I quickly paid for my items and left. On the way home, my mother in law brought it to my attention that even though I was okay at the moment, what if I were to go into preterm labor(at the time I was 24 weeks pregnant) or something worse happened overnight or in the following days and that I should have talked to the store manager. As soon as I got home, I called the store and spoke with Adam, the store manager that was on duty, he asked for me to come back in to the store and fill out an incident report. So I went back and gave him my information. A few days later I was contacted by risk management representative Brittany Brinney. When I spoke with her, she asked what happened to me in the store and I told her. She assured me that she would be back in touch with me in the coming weeks. I contacted her on several occasions(I always had to leave a message) to update her with my contact information that had changed and so forth. I finally received a return phone call from her yesterday on 9-6-2016 where she stated that after reviewing the video and speaking with the employees at the store and even if my unborn child or myself was hurt that Food Lion would not be responsible for any of my injuries and that it was my own fault for not seeing this puddle of water and that if I didn’t see it why did I feel that the employee should have seen it. She was less than compassionate and not at all apologetic that I had fallen in a Food Lion Store. I was deeply upset that I did not even receive an apology from the store manager, the produce employee or Brittany Brinney(risk management representative). Even in the last seven weeks after my fall, I continued to be a loyal Food Lion customer. I have still purchased all of my groceries and other needs from that store. I am hurt by the lack of compassion that I received from the people who are representing Food Lion and I am sad to say that because of these events and the way I was treated by the people handling this matter, I am not sure that I even feel comfortable shopping at Food Lion any longer. If I could suggest that there be more training as far as handling a customer who has had an incident in a Food Lion Store(i.e. by not making the customer feel as if it is their fault). Also, if there could be more floor checks as this incident could have caused more damage than it did. I can only hope that someone at Food Lion can read this and make a difference for someone else who may have the same issue and hopefully they are not pregnant.

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Geneva Nelson September 1, 2016 at 4:27 pm

Sept1,2016
To whom this may concern:
This is one of the worst experience I have had in my 63 years of living.It has been ten years since i’ve moved back to SC from Bronx N.Y. At least twice a week I would shop at Food Lion
stores, I moved to this area on Ladson Rd. for over four years now, Its very convenient for me, Low and Behold, I went to the Store location at 3786 Ladson Road on Monday afternoon, wanted to cook a special Dinner for my Daughter that was coming to Charleston that evening, When I got through shopping, I proceeded to go checkout, and this young white cashier met me and said I”ll take you, I said ok ,but needed to get some
rug doctor cleaner which my Husband called me while I was at the store to get that item, I missed his call, and did have to get my cell phone out of my pocket book, A Michael Kors
Bag as a matter of fact, which is not illegal to go in and out of my bag, I do it all the time.
often times I have to search for my phone somewhere in my bag, So when I got to this Cashiers Register, He started ringing me up, half way through , I gave this guy my foodlion card, He took it and then said to me, let me see your bag, I opened my bag, then it darned on me that this guy is assuming that I stole something, I was in shock being that I;m a regular customer, and always had a good repore with everyone in this store, I then asked him in my high pitch voice you think I stole something, He didnt answer me, I asked for the Manager., someone pointed him out and I went to him to tell him what just happened, I let him know that I was Appalled, Embarrassed, and so on, He proceeded to Apologize, and said he think the cashier meant to ask me for my card, I said No, because I had already given him my card, He went over to that cashier and said to him, Did you mean to ask her for her card, to me he was trying to put words in this guys mouth, which the young man never did answer, I think he was terrified and I believe this was already a setup because every worker including the Manager was in front of the store as if waiting
for me, I think the Big Dogs pushes up the little dogs to do the dirty work, so I dont blame that Cashier be cause he was only doing what he was told to do, The Cashier continued to ring up my stuff, I told them all, I dont want this stuff, all these stores out here i can go to and i left and went to Bi-Lo and sat in their parking lot still feeling very hurt, I decided to call FoodLion again and asked for the Managers name which is Mr. Tyrell Mc Pherson and the Cashiers name which i was told Jesse, so I asked to speak to Mr. McPherson, and told him again how i was feeling, He was again Apologetic and said for me to come back to the store, and I said ,What are you going to do for me, He said I could everything
I wanted for free, I just sat out in front of Bi-Lo for a few minutes, then not to go back to your Store. Its hard to undo what was already done, It left a really bad taste in my mouth. Mr. McPherson told me that a Customer said they saw me put something in my bag, as i said earlier it was my cell phone, its sad to lose such a valuable Customer because of foolishness, I told Mr. McPherson several times that every black person that come in to shop is not a thief.The sad thing is that my Husband Cancer came back and Iam constantly taking him to MUSC , at least twice a week, so I already have my plate full, so I really didn;t need this extra, besides I worked at New York Company for 25yrs plus, and my husband retired from United States Postal Svce for 40 plus yrs. I did ask my Pastor- Rev. Nelson B. Rivers 111. what should i do. He is a big part of NAACP, and also works with Rev. Sharpton with the National Action Network, He advised me to write up a complaint on Food Lion’s Website and at the Store Location, They told me they dont
have a complaint form at the Store Location. I just think you need to Train or Retrain your Workers to be very very sure when they Falsely accuse someone that is innocent.

Painfully Submitted by Mrs. Geneva Nelson

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Khailah Knight August 15, 2016 at 5:38 pm

Food Lion in Garner NC on 5th Ave is a joke. My daughter had been working there since June of this year. I had to pick her up today because they falsely accused her of stealing when she was given a “On Me Sticker” to get something to eat 3 months ago. I asked to see the surveillance footage of her stealing and they stated they could not show it to me. My child’s story never changed that she was given the sticker by an employee and they stated it was for an item of her choosing. I am confused how you can fire someone 3 months later for a situation and then can’t show the evidence to prove your accusation. I am one of those parents that if you are wrong I believe in disciplining the child but if they are right I am going to go to back for them. I believe my child when she stated she did not steal, she enjoyed working there even with the rudeness and attitudes of fellow employees. She enjoy interaction with the customers. This location is filled with rude and racist employees and has been since I started shopping here in 2013. The Store managers are rude and they have perverted male employees that will stare and make sexist comments towards women that come in and out of the store. My daughter has never been accused of stealing from any of the previous 5 jobs she has held over the past 5 years. She has always been commended for her excellent customer service skills and her professionalism. I was called to pick her up by a Loss Prevention Agent who called me being rude and spoke to me like I was retarded when I came to the store to pick her up. I called the corporate office in Salisbury NC and everyone there acted as if the didn’t know who the store’s General Manager was. I will not shop at any of their locations ever again! Monthly I spend at least 600 in CASH on food and personal items since 2013. They will have “Smooth”(a store manager) follow you around the store like you are going to steal something. Then you have the other managers and employees that are more worried about their weave, make-up and false eyelashes that it annoys them to help you locate one item. I am going to post this on the BBB website and Facebook. Food Lion does not care about what goes on in their facilities or how their Managers treat their employees. The disrespect and humiliation they showed my child today was disgraceful. If they only wanted her to work the summer they could have made that known from the beginning and not falsely accuse her of stealing in order to let her go!

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Brenda Johnson August 10, 2016 at 12:07 pm

I fell, due to no fault of my own, in my local Food Lion store on August 1st and have not spoken to anyone from the company as of today, Aug. 10th even though I filed an incident report at the store. Wouldn’t someone care to know how I’m doing…..or if I was injured in the fall?? APPARANTLY NOT!!!

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brittany salmon September 7, 2016 at 4:49 pm

Hi Brenda,
I also fell in a Food Lion Store. They had no wet floor sign and I was 24 weeks pregnant at the time(I am currently 31 weeks pregnant, Thank the Lord that I didn’t hurt my unborn child at the time of my fall). I was originally contacted by risk management representative Brittany Brinney from the corporate office in Salisbury, N.C. 3 days after my incident. I tried contacting her numerous times over a 7 weeks period and she finally returned my call stating to me that she had interviewed the employee working in that department that was notified after my fall(he was only a few feet away from me), the store manager who took the incident report and she had also reviewed the video, She told me that it was my own fault that I did not see the puddle of water and that Food Lion would not be responsible for my unborn child’s injuries or my injuries! I asked her for a copy of the report and was told that it was property of Food Lion and that I would need a court order. So, any dealings that you have with them, keep your own record of them! Record phone calls, write everything down and contact an attorney!

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Jeff Turner August 1, 2016 at 5:19 pm

Today I went to Food Lion in Franklin to get 3 things. I will NEVER return. There were two people ahead of me when I got in the line. The first woman checked out, then the clerk told her she could make other transactions without buying anything. So the woman then started getting cash. Twice! and took like 5 minutes each of those transactions because she could not decide how much she wanted. Then the woman in front of me invited the woman from BEHIND me to jump line. The clerk saw all of this and said nothing. I’m partially paralyzed on my left side and can barely walk or stand for very long, thats why I was in the express lane to get in and out quickly. So that woman got checked out, then the woman who invited the lady to jump ahead of me started checking out, it took forever as she first did not want some ribs,then did want them so twice as many transactions again because at first she did not want some ribs, then after she got rung up, she decided she wanted the ribs. Then she had to pay cash which she could not find the exact correct change, I’m waiting calmly. THEN, when it was my turn finally, the clerk bagged my pizzas in a torn bag that was slit bad all the way up one side, she saw this and tossed the bag into my cart. . I had to ask to rebag. Now I would not have minded if the lady had let the woman jump line ahead of herself if she had been in front of me, but since when is it right to invite people to go to the front off the line in front of others that are waiting their due turn?? Why did this happen? Was it just a coincidence I was the only white person in that line? Maybe, I’m just making an observation. Do I need to get a handicap plate to wear around my neck, ? Would it have mattered? I’m pissed off so bad I see blood.

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Bryan Walters July 1, 2016 at 10:27 am

Why did food lion stop carrying Mr. B’s bisciuts when they remodeled the Lancaster SC store?

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Barbara June 14, 2016 at 4:02 pm

I shop at the foodlion on st.Patrick’s drive .some of the workers are nice but the manager of the store he is rude as can be .he is very rude to some of his employees mostly the white ones he needs to learn how to talk to people.I have seen some of the employees ask him a question he just blows them off .he is always on his phone .

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Faye Simmons June 13, 2016 at 7:53 pm

Dear Foodlion, We go in your store on Raford road in Fayetteville n ever week and you have two people who work there that is so nice they both go out of their way to help me and my husband. Donna Folsom is one and the other one is Willie Mcmccullin I may have his name spelled wrong as he only has will i.e. As his name tag. I just thought you might like to know how much these two people go out of their way to help your customer. Thank you Faye Simmons

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Bernell Neal June 11, 2016 at 8:22 pm

On Friday june 10, 2016 I requested food lion to wire $450.00 to my bank account with Capitalone 360 Banking. The money was instead wired to Capital Bank, the wrong bank. I requested food lion to refund my money as admitted by them the error was made by them. They informed me that I would have to wait on western union. This food lion is located at 2208 golden gate drive, Greensboro,nc. I feel that they should return my money immediately. Bernell Neal

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wanda self June 10, 2016 at 11:32 am

I am a regular shopper at the Food Lion at Oak Avenue Mall in Kannapolis…I am APPALLED at the sight of the parking lot…WHY in H*LL did you cut down the trees???? It makes the parking lotlook shabby…I enjoyed those trees…I guess I ill now go elsehere to buy my groceries,,which I spend over $300.00 a month..I know this will not hurt your business and I hope you receive more Flak about it. What ere you thinking? Apparently you weren’t. Don’t fool yourself by thinking just because the inside was remodeled you had to cut down the trees…

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Samantha June 6, 2016 at 5:57 pm

I think it is time for Foodlion to really take a good look at who they putting in Office positions in their stores. I believe in leading your workers by example. The Foodlion in Mt Airy, NC located on 52 really needs some changes in their Office Staffing. The Check out area is a joke. Their are only a few of the cashiers that act professional, the others are all playing around including the younger Office Staff when the front Office Manager is not there. It seems to have a better staff on the earlier shift. This store needs better training for its younger employees.

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Michael Peacock May 26, 2016 at 1:06 pm

Yesterday I visited my local food lion and got a coupon for the Sounds of Sizzle promotion. The store employees had not seen this before and the attendant called several over to look at it. I came home, went to the site and entered the code. The only response I get back is invalid code. Is that normal? If so, you need to make sure it’s printed on there somewhere, as I did not see it.

Love food lion.

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tom benjes May 13, 2016 at 7:00 pm

ihave a problem with food lion in carborro hwy54. i believe it might be race related.

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Renee N. May 10, 2016 at 12:02 am

I’ve been a Walmart customer for a very long time, under the impression they had the best prices in town. But, since my daughter-in-law turned me onto Food Lion, this is the only place I shop. The prices are great as the selections. The store is always well stocked, and the employees are always so friendly and helpful. I’m in a wheelchair, and the employees being so helpful and nice means a great deal to me. But, yesterday, between 1 and 2:30 I had some things I needed to pick up. There was a lady leaving the store outside, and she let me have one of your smaller carts. Usually I’m able to push the cart alone with one hand, and maneuver my wheelchair with the other. But, it’s difficult on the incline of the parking lot at the entrance. I asked a guy leaving the store if he could help me, and to my amazement, he looked at me then looked at the cart guy wheeling in about 20 carts. He came at me with, “I was just leaving, I’m getting off”. Since the cart guy couldn’t just stop in the doorway, this employee went ahead and took the cart across the incline. I said thank you, but he made no response. Then in the store I got the same reaction from a guy who looked like a representative. All I asked him was he able to get 4 Mento candy rolls from a register candy shelf. He got the candy, but left in such a huff that just wasn’t necessary I felt. I’ll continue shopping at Food Lion, but I hope to never run into these two men ever again.

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John May 6, 2016 at 7:39 pm

We were just in the foodlion store on wimchester ave in martinsburg wv. There is a check out man there that has recently became transgender. I have no problem with this…to each their own. But he tries his best now to make people uneasy. I was in his line today and he asked my “why do you look like you feel so uncmfortable” i wasnt feeling uncomfrtable until he said that and then i felt under attack. My wife also has been in there (another time) and he was working on the express lane and she had to many items so she went to the next register. He said “i am open unless there is a reason you dont want to come into my lane” she responded “no there is no reason except having to many items for the express lane” it embarrased us and we felt called out for no reason. It has actually made us use the other foodlion on court house square more frequently just because now we do feel uncomfortable. Not due to his gender association but because of his attitude.

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walter winn April 21, 2016 at 3:08 pm

Your website e-mail server does not work! I need an e-mail address.

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Rick A April 13, 2016 at 11:25 am

I’ve been shopping at the same food lion for 26 years – store# 2518, in Lake Ridge, VA, until yesterday. It’s the second time I’ve encountered this totally rude, obnoxious, condescending employee, working the dairy section. Both times were similar: he was stocking the milk section, so was blocking the holf & half that I needed to get to. Both times, I stood there for a bit; he was TOTALLY aware that I needed something there, and just kept doing his thing. Then I said “excuse me, but…” then SLOWLY walks away, doesn’t say a word. Yesterday I asked hin if he could hand me a half & half, not only did he totally ignore me, but this time when he stepped aside, he started making little taunting noises with his mouth. He was TRYING SO HARD to get a reaction from me; this guy totally wanted a confrontation, but I said nothing. He kept it up while I walked away. This person obviously has an agenda against White people. He makes it SO OBVIOUS. I asked for the manager and was told he was in a meeting. When I got home I called 2 different times, and the people I spoke to could barely speak English. So I never did speak with a manager. I tossed my FL card in the trash; I will NEVER EVEN AGAIN step foot in; nor spend one penny in ANY FL.
This second (and final) incident occurred at 2:15PM, Tuesday, April 12.
I have MANY other shopping options – and I will go elsewhere from now on. I dont need to spend my money at a place that has rude, racist employees that give major attitudes to customers.

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Janet Boykin April 5, 2016 at 3:58 pm

I made a purchase on March 22,2016. My receipt printed out Congratulation you are qualified to receive a Make Every Basket Count game code. Didn’t receive one from cashier. Reciept read if did not receive from cashier Please visit Food Lion.com Make A Basket Count Good Lucky”. You want believe this but game expired that same night. There wasn’t an expiration date on game receipt. I believe it was a FRAUD ,RIP OFF, someone lying, just don’t want to be honest and give me my prize which is WRONG.

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Albert Gordy February 10, 2016 at 7:38 pm

Hello:

I attempted to send a email on your web form but it would not send.

I would like to run a story by you about a visit to the Lewes, Delaware store this afternoon:

Customer Number 46146164462
Cashier: Aswan
Ticket Number 0317
10FEB2016 16:58:48

I live in Frankford, Delaware. Today I was in Lewes, Delaware for a doctors appointment and decided to stop by the Lewes store to pick up a few things for dinner. I usually shop at the Millsboro, Delaware store on DuPont highway but thought I might as well stop at the Lewes store as I was driving right past.

When I checked out Aswan seemed less than interested in checking me out. He was working the express lane which I used as I only had 9 items.

I drive back to Frankford, unload the groceries, put the cold stuff away and start my dinner. Guess what folks, I cooked my burger, go into the bag my non frozen items were in and guess what, No NPLC Organic Ketchup. You will see it when you look at the receipt. It was not I that did not pick up the bag from the counter. Aswan actually begrudgingly handed them to me.

What was I going to do?, take the time to make a 56 mile round trip back to the store to get a $2.59 item. You tell me. I may be from Lower Delaware but I didn’t just fall off the chicken truck. This same thing happened to me at the Selbyville, Delaware store about 2 months ago. I didn’t go back that time either. They here all kinds of cons and I was not going to risk they would think I was conning them. Once bitten, twice shy.

The next time I was in Millsboro I could stop by the DuPont Blvd store and talk to David or Rusty and likely get a replacement. I think they would believe me when I told them I did not get the item but I would be uncomfortable presenting that to them. I have had, in the past, had a pretty good relationship with them both. Even though I will not be back I will not ruin that trust.

You know what…..Food Lion is a big company but so was Circuit City and Lehman Brothers. When something good happens to you, you tell one or two people. When something bad happens you tell 10. I don’t do that. What happens to me is my private business. I am not the only one that does not raise a fuss. We just g somewhere else. I will now go to Harris Teeter and Giant even though it is a 6 mile longer drive.

Two closing comments. Is Aswan does not want the job there are hundreds of other people that do, and if you do take a job then do the best, and make the best of it. If you cannot do either of those then leave.

Albert Gordy

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.... February 9, 2016 at 7:35 pm

I’m very disgusted at the false advertisement I saw at store #0143. They had two end cap freezer sections marked as five for five with a variety of things in it. ( DiGiorno Pizza, pot pie, toaster strugles, biscuit etc) I asked the grocery manager Sam and he told me that the sale is actually for tomorrow. (Wed feb 10, 2016) But that they just have it up today.(Tuesday feb 9,2016 @5:15pm) I told him well I want the five for five. He said that he can’t give me the five for five. I explain to him that if the sign says five or five then I as the customer would like what is advertised. He said he couldn’t do that. I asked was there anyone I could speak to and he gives me the customer service number. I am very upset that this lead no where. The customer service lady who assisted me inform me that calling here would only just make a note in the system, and that they were unable to make decisions like that. I took pictures of what was advertised. And I think I will be reporting this matter to a higher official. Attached is the picture:

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Barbara Brako January 18, 2016 at 10:53 am

On Wednesday morning after work I stop by food lion on dumfries road to buy some items as I always do everyday, after paying for the items, I left my wallet on the counter and came back after five minutes and it was gone, the funny thing is the cashier whom I suspect took my wallet gave me back the tomatoes I left I left behind but not my wallet with money and cards, I asked the supervisor to review the camera but she refused to let me see which means the cashier and the supervisor stole my wallet with my money and cards which happened on the 13th of January 2016. If food lion will hire thieves to work on their companies it means the company will lose a lot of customers as it does not look good on the image of the campany. Thanks cashier was a white lady and the supervisor black, please let the cooperate investigate this issue and know the truth for themselves as my family’s will never shop at this store anymore. Thanks.

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delores Anderson January 14, 2016 at 11:20 pm

Food Lion Charlotte NC on Eastway Drive My daughter was threatened by a customer last night my daughter said she asked the store manager on duty for store address to phone local police authorities the manager refused to give her the store address told her she didn’t know it and the manager also put her hands on my daughter telling her to get out of the store my daughter is a diabetic and was simply minding her own business when this other female customer approached her my daughter was unable to purchase her groceries and left the store in tears she has been employed through food lion over 7 years ago and that’s the thanks she gets for spending long stressful hours working for this company I will notify my daughter to press charges against this blonde haired older manager once I retrieve the necessary information

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Mike Tribble January 2, 2016 at 8:42 am

Hi, new employee getting b.s. from your “management team”. (Mariottsville Rd location in Randallstown Md) Firstly, finishing out my first two weeks left me with a bitter taste. Aside from all of the games being played by management, and the nasty attitude of a grocer that is continuously coddled by the superiors with no action taken upon confrontation, I arrive to work on a scheduled day only to be sent home with no provocation. No call ahead, no email. I was scheduled in black and white. I am seeking compensation for my time loss for the 8 hour shift due to me for that day. I will also be contacting the BBB as wll as the Labor board.

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Patrick mead December 18, 2015 at 3:36 pm

With all the hoopla about being “politically correct” may I ask why it is O.K. To promote a beer called “Sweet Baby Jesus”? And not having a beer called “Mohommeds Malt”, “Jewish Juice”, “Baptist Brew”, “Catholic CoolOne”, etc.? Just wondering…

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Kay Jones December 12, 2015 at 7:50 pm

The food lion in Hinesville Georgia the store Manager Penny and grocery manager Ricky needs to get fired they treat their employees so wrong and talk to them any kind of way. How do I talk to someone about this? Can someone please tell me

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courtney kimmer December 7, 2015 at 12:49 pm

I would like to make a complaint about your company who so called takes care of there employees my husband worked for your company for 5 years before joining the military to serve his country on his return from 4 yours of honorable service he returns to work for you until he got injured while working at one of your stores and now he suffers from an injury which was work related and yet you turn your back on the employees who made your company what it is today shame on you and what you so called stand for.

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Violet November 28, 2015 at 12:01 am

Store:0945
10 Sam’s Point Road
Beaufort S.C. 29907

I’m a Quality Assurance at this store for over a year now. When I first started I was so hopeful, cheerful and customers were happy too. I think of my co-workers as my family cause we help each other out. Even customers have noticed this and said that was great way to work. We were able to joke with each other, help each other out and always make sure everyone was ok. My job as a qa I always finish early. I scrub the grout in the bathrooms, wipe down the walls and other things besides what’s on the list. But I get my stuff done every time so I help other departments out too. Ever since we got our new manager Willie the store has gone to complete hell. He is constantly on his cell phone whether it’s talking or texting. He tells the front end cashiers not to call him up front unless its for money or returns/refunds. If you try to talk to him about something he pulls out his cell phone. We need someone who is concerned about the store, employees and will listen when you have a concern. No one feels comfortable talking to him. There’s one manager in the store that everyone goes to cause he will listen and not mess with his phone. That is Gary. He does more than any of the managers combined. He stocks, does break down, is up front in less then a minute if he’s called and this guy never gets a proper lunch break because produce and deli need him to check before they leave. There’s hours being taken away that was already scheduled. Employees are getting treated poorly. The stickers work their butts off and yet they aren’t doing their best. I’m not even allowed to talk or joke with any of my co-workers anymore. I get lectured when I help other departments now. The customers have noticed too. We have lost a few regulars over this. It has become miserable to work here anymore.

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Libby Culbreth November 15, 2015 at 4:04 pm

I shop at Food Lion at Carolina Beach. I tried to send this today and your email on the customer service site is not working, therefore, I am trying this.

Deceptive Advertising

Today I was in the shopping center and I saw the large outdoor advertisement that read “ Turkey’s .37 per pound. Minimum purchase $35.00

I thought great I have to buy a tobacco product for my husband so I may as well get my turkey at the same time. But I get up to the checkout and I am told
tobacco products are excluded from the minimum. I explained to the cashier “ Malory” that your sign posted out front did not say anything was excluded. Just that you had to purchase $35.00, which I was doing.
to say the least I did not buy the turkey, it would have been $26 compared to $5 advertised.

If there is an exclusion, then all signage posted for the consumer should be clearly stated that there is indeed an exclusion as to what may or may not apply. She explained that is was in the circular, but I was not shopping with a circular, I was going by the signage on the outside entrance.

Please in the future make sure this is clear anywhere you have a price and minimum purchase listed.

Thank you

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Karen Hall October 27, 2015 at 6:28 pm

My complaint is about the Food Lion, manager Mark Toller and grocery manager Matt Berk. I went into the store to purchase a money order for my company. The time was aprx. 5:20 pm. I stood at the customer service desk for 15 min. waiting for someone to help me. These two men were standing just to the right of the customer service counter the entire time. Neither one of them said a word to me. Looking down the row of cash registers I could see a lady with a white shirt on; and thought she would be the one to be at the customer service desk. When she left her register she stopped and talked to one then two then three cashiers NOT CUSTOMERS. That is when I went to the two men and asked if they were management and expressed an on going pattern at this store with no concern about customers at the counter. Marks response was,”All you have to do is ask.” No I strongly disagree, when you have two managers there with in arms reach a customer should not have to ask. His smart dirogitory remarke showed how ingnorate he is concerning your customers. I walked away to the counter were the lady was going to help me. He continued with his smart remarks. When I raised my voice to him and told him I was egnoring him; he threatened me with, “I will call the police. You will not raise your voice in my store.” He did not know when to leave well enough allone. I go into this location any where from 2 to 6 times a week. I purchase money orders then do my shopping. Each time I wait at the customer service counter an average of 12 to 25 min. Yes this was the straw that broke the camels back. With managers standing right there and not a word. No Hello! May I help you? or Someone will be right with you. To be told I have to ask for help??!! Maybe I should call and make a reservation. Food Lion the new Walmart of grocery stores.

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Sam peterson October 17, 2015 at 10:20 pm

I shopping. in the store today Grove Barton store off of Glennwood Ave in Raleigh North Carolina. I asked the manager where something was in the store he stop what he was doing to help me and my wife. His name was David Walker. David was all about Customer service. Hope the management will Recognize This Young man. Hope you are looking promote this young man.

Thanks
Sam

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Terry Campbell October 16, 2015 at 8:16 pm

Hi my name is Mr. Terry Campbell ……One night about 3 weeks ago my 7 & 9 year old kids, wanted me to make them some candy apples… Now i have several store in my area, Walart,Save a lot, and about 8 more.Well me and the kids went to all of them, no one had the box of candy apple mix. So the last store for us to go to was your store at 2208 N Church St Burlington, NC 27217. we looked at your store still no luck, we was about to just get something else, after spending 2 hours and 9 stores i was done.. anyway i saw one of your employee…[ Caleb ] was the name on his shirt i asked him if you guys had the candy apple mix. He looked for about 7 minutes you did not have any. So we just went to the ice cream section. In about 5 minutes later i heard someone calling me….sir sir as i turned around i saw it was Caleb your stock person with a box of red candy apple mix in his hand. He had went in the stock room, i guess he made a second effort to find me the candy apple mix. You see i am a single man raising my kids alone….there mom was killed in a car accident so iam mom and dad……so when i finally got that candy apple mix for my babies, after 2 hours 9 store. I became super dad to my kids……all because of Caleb, and he had know idea that at that moment he was my hero, and if you have little ones you know what i mean….my eyes are watering as i write this. It is not easy for me as a single dad, with limited funds …i just would like to see Caleb as happy as my kids were that night…….I truly truly hope you let him know he did a very special thing that night….i will never shop for food anywhere else but Food Lion….for life….Dad…Terry Campbell and my Kids Justin and Daveigha Campbell.. Thank you, Food Lion for having great employee’s..

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cathy watts September 9, 2015 at 9:55 pm

To whom it may concern- my husband is taking one of your bosses to work in the mornings at the augusta rd foodlion in piedmont sc and i having to find this out from. A neighbor. I don’t appreciate this at all. We are married and she should not be putting herself into a situation like this.legally i could go to her and tell her to stay the hell out of sam watts truck. If she’s a boss should’nt she have her own transportation? Please let me hear from you soon.simply bc i’m pissed.

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jj December 23, 2015 at 12:54 pm

lol really??

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Ashey, Britty November 11, 2016 at 1:21 am

jojjoj

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Ashey, Britty November 11, 2016 at 1:33 am

I fill you Cathy.. This goes on a lot at these store women sleeping with men.. A lot of family have been torn by their husband work-in at this company it goes on everywhere .. Food Loin offer you help that do not exit. . . . .The manager are the one that does this mostly and they know what goes on with there coworker because they are in their business all the time.. Two assistant manger women working together can be a big problem in any store.. Ramsey street Fayetteville NC

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Jerry E. Clark September 4, 2015 at 1:24 pm

First, let me highly compliment Food Lion on its relatively new store in Daleville, Virginia. It’s not just classy and clean, the staff is well-trained and very helpful.
I’d like to add a note to Mr. Keith Gehl, Executive Vice President of Business Strategy and Store Development.
Not far up the road (Rte. 220, about 35 miles north) is the town of Clifton Forge. I own a 20 acre parcel of land at the intersection of Rte. 220 N and Route 60, the highest traffic site in the region. I am looking for an anchor store for that site and have a unique plan to assist a company like Food Lion to locate there inexpensively. All utilities including fibr optic cable, water, sewer, 3 phase power etc. are available. (There is a Food Lion store in nearby Covington, Virginia. The Kroger, which used to be located next door to this, closed a couple of years ago. Now, that traffic comes to its Clifton Forge location, just 3/8 of a mile away.) All I’m asking for is the opportunity to come to Salisbury, NC to make a 10-15 minute presentation of the facts of this market, the appropriate traffic stats and more. Sorry, I just cannot find Mr. Gehl’s email address online. My phone number is 540-460-XXXX.

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Cynthia Zhang August 26, 2015 at 12:07 am

I would like to make a complaint about the Cashier Corrine. Last evening, my friend and I shopped in the Food Lion store and got a very embarrassing experience. When I paid with a Food Lion $10 coupon, the cashier Corrine was very rude and told me that many people had used that kind of coupons and that she needed to check with the manager about it. My question is that why she allows “many” people other than me to use the coupon. The manager came and approved my coupon. However, Corrine was still very unhappy and showed a mean face to me. My friend was the next one in the line after me. During waiting for me to checkout, my friend went to pick up a few more stuff . Corrine saw my friend left and told me that my coupon could not be used for the next transaction. I told Corrine, my friend had her own coupons and will come back in a minute. Corrine put my friends’ merchandise all into the table behind herself and defied my request to wait and called the next customer. My friend brought her stuff right back and waited with me for over 10 minutes while Corrine went to check for the potato price for another customer. There were only very few customers in the line at that time (8:30pm). I had to suggest my friend to pick up her grocery from the shelves again, since most of her unpaid merchandise was hold at Corrine’s checkout place. I also suggested my friend to try a different cashier. I did not make any complaints to the manager at that time right in front of my friend. After all, I just invited her to shop with me in the Food Lion. But I have to say that the cashier Corrine was too rude.
For your record: the ticket#: 0366, Register:008, Cashier:0205, date:25Aug2015, store:02215
MVP card #: 461261403281
Thanks for your time!

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john doe August 5, 2015 at 5:08 pm

Southport Nc Foodlion has a major problem with favoritism and lack of confidentiality.

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Peggy July 31, 2015 at 11:48 pm

I want to let you know that management controls their employees through punishment by cutting their hours as a group. I only shop at this store because I had a child who works there. As I see the crappy way the employees, some of whom have families, are treated, I seriously consider NOT shopping there any further. I have listened to this happen with multiple employees, some current, some past. They are all experiencing this. This is not okay. I want to spend my money where it goes back into the community by way of the families. I want to shop at a store where the people are happy and well treated. I want my children treated fairly and respectfully. I do not want to give my money to people who treat people as though they don’t matter. This is a small town and word gets around. I work in a school where I meet and speak with families. We are military. We have children in sports. Anytime I can work it in, I am going to tell everyone involved how you treat the people in our community! Shame, shame on you abusers! Nobody can plan a life when they have no idea what kind of mood management is in and whether or not they are going to have enough money to live the next month! I don’t see management’s hours being cut! Only the people they can get away with abusing. Shame!

I tried the online complaint process and it is a dead link. I sent this and it never said it was sent! Sham! They don’t even care what people think!

Food Lion
Attn: Consumer Relations
P.O. Box 1330
Salisbury, NC 28145-1330

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Anonymous November 12, 2015 at 3:46 pm

I just started working for food lion about 2 months ago and they are impossible to work for. I turned down a 2nd job with the promise of more hours. I’ve yet to make a check over $300 and I get paid more than minimum wage. They also do not accept dr notes. I was just diagnosed with asthmatic bronchitis, sinus infection, and double ear infection with fluid in my ears. I almost got sent to the hospital for high fever and was contagious. Even though the doctor strictly said for me not to work the day after they told me I had no choice unless I wanted to be put on a final notice. I WAS CONTAGIOUS AND FACE TO FACE WITH CUSTOMERS! I went in and worked as long as I could, then left (got my shift covered keep in mind) and today when I returned to work they are threatening me and chewing my head off. They said I should not have come in at all that it just made it worse on them and that I was still being put on a final anyway. Last time I checked employers loved when you showed that you wanted to work and actually tried. So why did I even go in? I am so fed up but I have to have some type of income to finish college. I am sick of the way I am treated. It feels like everyone is out to attack you!

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unknown July 2, 2015 at 1:57 pm

I am so tired of going into Food Lion to have to wait for a cashier to put her/his cell phone down to check out. Today it was in Sanford, NC Store # 1349 cashier 0137 on her Facebook. REALLY PEOPLE? Is this what you get paid to do? Did your parents not teach you any better if your boss did not. I am posting this here because I want Corporate to see where their $$ is going. I so am spending my $ at Kroger in Apex. Tired of this store and lack of training staff and staying on top of it when it comes to “the customers come first. ” I will follow up with many letters to the right persons but this rude and stealing behavior has to stop. Yes stealing, if you are on the clock and on your Facebook or carrying on a conversation with other staffers, of your night before events not working, you are stealing.

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Amanda Lethco July 2, 2015 at 5:04 am

Recently purchased two packages of hamburger at your Mt. Olive, Nc location on Brezeale Avenue. Got home to realize the meat had expired two days previously. It smelled terrible. I took photos of my receipt, and the packages for proof. You store should NOT be selling expired meat. Somebody is going to get sick. How does that not violate FDA health codes? I don’t feel comfortable shopping at Food Lion if your products are going to make my family sick.

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Pam June 14, 2015 at 12:54 pm

Hey I just found out that you have to be 85 to get a 1% discount. So they can keep there 1% percent discount, that is really crazy if you want my opinion on this just saying

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Neal June 2, 2015 at 5:00 pm

I worked for Food Lion for a week! It was the most horrible experience I have ever had to deal with concerning an employer. I received that horrible job a week before final exams and graduation. I remember telling the manager during the interview that this was my last week of school; however, when the store tried to reach me, he had [convenient amnesia]! It has been a month and four days and I still have not received my check. And to make matters worst, dealing with Home Office(Salisbury, NC) is like pulling baby-teeth, one lie after another. Oh yeah, by the way, Tim, Dee, and the rest of the idiots who work in payroll, you don’t like my conversation because I am not stupid! I think all of you are about as dumb as a bag of rocks!! How is it that mail can’t get from home office(Salisbury, NC) to Winston-Salem, NC……and it is only 45 mins away?

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Ray Howard May 4, 2015 at 7:49 am

Yesterday (May 3, 2015) I stopped by Food Lion to pick-up a few items to supplement our needs until regular grocery shopping day.

One of our favorite items that Food Lion has to offer has been your house brand of Hazelnut Coffee Creamer. We have been using exclusively this product for the past 6 or 7 years. I noticed the new packaging right away, and this morning I have noticed another change. The taste.

Your creamer has gone from a superior product to less than mediocre.

If you were to scan our MVP purchase habits, it would only take a moment to see that a boat-load of this product has been used at my house. Each morning I use precise measurements of coffee, water, sweetener, and creamer to achieve the taste that I look very much forward to each morning. The only thing different today is the creamer, and it is not good.

This move on your part to change your recipe or supplier, or both, for this product will now force me back into the marketplace to find a better than good product to use as your replacement.

In short, it is ruined. The outside packaging change is fine, but what matters, the stuff on the inside, did not need any refinement.

I have been shopping at Food Lion since it was Food Town and am very proud that Food Lion has been the source of quality products at fair prices, and offer both from my home state. Now I have to stray.

Sure wish you hadn’t messed with this outstanding product.

Well, I’m off to buy up several different brands to sample so I can once again enjoy my coffee tomorrow morning.

Have a SUPER day,
Ray Howard
1202 Town Side Drive

P.S. – Over time we have found your house brands to be equal to, or better than, the national brands on some/most items. If you are making a shift away from that stance, either on purpose or accidentally, it will not serve you well.

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Bobbie Matthes March 19, 2015 at 1:06 pm

As a Mother of 3 little girls, and as a Citizen, as well as a loyal Customer, my husband and I have decided that an incident in your store needs to be brought to the attention of your corporate office.

As a mother intent on protecting my children to the fullest extent of my capabilities – I legally purchased a firearm with a permit from Wake County Sheriff office, as well as taking the Gun Safety Classes. I open carry everywhere it is legally allowed – tho I do fully respect the right for corporations to specify on their property.

As I was shopping on the Saturday evening (3/14/15) at 7:25p.m. I was stopped by an in uniform/off duty Durham City Officer (Kevin Williams) who was patrolling the Food Lion at 3500 Roxboro St. Durham N.C. 27704. At this time I was indeed Open Carrying.

Officer Williams approached me with a question of “Do you have a license or permit for that gun?”

I replied to him my rights and he proceeded to unsafely, unlawfully, remove my fire arm from my bodily person, with no legal standing, under no threat. (I am 5’8’’ female, 130lbs soaking wet) I offered no resistance.

Officer Williams told me he was going to run a serial number check on my legal side-arm. He “unloaded”, then set the gun down out of my reach and left it UNATTENDED – OUT OF HIS LINE OF SIGHT, OUT OF HIS OWN REACH – while chatting on his cell phone.

True – he had “disarmed” my side arm – but in my initial Gun Safety Course – even beginners are taught that “there is no such thing as an unloaded gun”. This is BASIC gun SAFETY.

After a few phone calls he told me that I was not allowed to have my gun back and that I would have to go downtown and fill out paper work to get it back.

Right then and there I called the Wake County Sheriffs department – who had issued my Permit To Purchase.

I told him who I called, and after I hung up I was told they would call me back. A moment later without reason he gives my gun back me.

HERE IS MY MAIN CONCERN: While RELOADING my side arm, and while handing me back my gun he carelessly points my gun in many unsafe directions (now while loaded). (This is in range of YOUR CUSTOMERS. Carelessly handling an UNKNOWN WEAPON in the vicinity of your customers and their children) His actions made me instantly nauseous with fear at the callous disregard. All I could think was “OMG he is going to HURT someone!!!”

He had in his hands a LOADED – UNKNOWN – weapon.

Does it have a “hair trigger?” HE DIDN’T KNOW. Is the Safety on? Did he even check? THIS is the behavior of an Off Duty Officer you have hired to protect (not endanger) your store!!!

I refused to take my gun from his hands and asked he put it back in my holster. He did. Then I was about to check out and he tells me I am not allowed to buy the 18 pack of beer until I put my gun in my car. (By law I am allowed to purchase alcohol but can not consume it while carrying).

Later that night the sheriff called me back and I told him about this evening and the sheriff said I was no where in the wrong and I should contact his commanding officer. I did so the next day. The commanding officer said he will speak with the officer that stopped me.

I am content with the response from the Commanding Officer – however – Food Lion needs to be aware of this incident. Normally – I would let it go at that.

In THIS case – an Officer who is ignorant of Gun Safety / or completely DISREGARDS the lives of your Customers and Employees, will not only get someone hurt but sued as well.
He violated my rights. (in your store)
He blatantly LIED about the legalities. (in your store)

He handled an unknown firearm in a manner as to a great possibility to hurt innocent bystanders (including myself). In your store.

Would Durham City be liable for any issues or injuries? Or would Food Lion?
I am not considering any legal action, I just think you need to be aware.

Thank you and have a great day.

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Candice February 25, 2015 at 11:36 am

I am totally disgusted with the Food Lion Meat Department. I purchased 2 packages of pre made hamburger meat a few days ago and when I got it home and opened it to cook it I almost vomited!! It was rancid!! Almost my entire house stunk!! The scary thing is that the sell date was 2 days away!! What if the smell wasn’t apparent yet and I cooked t his and serviced my family??? I have a diabetic son that it could have killed??? What is going on in the meat department there? How can meat be spoiled days in advance of the sell date?? From what I have read and heard, this is an ongoing problem. I think it’s about time that a lawsuit is brought against Food Lion. I will never shop there again!!!!!

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Candice February 25, 2015 at 11:38 am

And I plan on escalation this to Meg Ham.

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jason February 24, 2015 at 6:34 pm

(STORE #1510)My wife and i have been loyal foodlion shoppers for years…we have a family of 5 (3 teenagers)…and spend a very substantial amount of money there. Today (2/23/15) we went there and spent nearly $200 on groceries, returned home to prepare dinner, opened the pork…to find it was rotten. After recovering from gagging…we then decided to prepare ground beef….opened it…low and behold it was brown and rotting on the inside. I called the store manager only to have him tell me “sometimes thats the risk you take”!!!!! (Really?)…..then it dawned on us…we had a winter storm yesterday and power was out locally for 4 hours, and the meat spoiled….and in the interest of profit im assuming…the spoiled meat was left out to be sold to dozens of clueless shoppers. We then went over to speak to our next door neighbor..who has been employed there for over a year…to discover from her that this is a routine practice. They get your money now….and fix the problem later IF you make a big deal about it! We are disgusted over the situation and will no longer be shopping at food lion any longer…there is a lowes foods less than a mile away which we will be doing ALL of our shopping at from now on!!! Profits should not interfere with the quality of food being sold! this was the second time that this has happened at this location…the first time it happened was last november with frozen pizza…the pepperoni was 3 different colors where it thawed out and was re-frozen!!! Thank u food lion for putting profits before people!!! I will follow this up by contacting every local agency i can!

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Sabrina Coles November 7, 2014 at 8:45 am

Store# 0863

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Sabrina Coles November 7, 2014 at 8:37 am

I feel like I’m getting the run around with Food Lion….I’ve sent several emails with NO reply as of yet. I feel that Food Lion have NO concerns about they’re loyal customer.

The following email was sent twice – 1st time on 10/24 & 2nd time on 10/29.

I frequent your store weekly and never had any issues. However, last Sunday October 19, 2014 I was in the store and I had my kids with me as I went to pay for my order I placed my phone by the bags and paid for my order got my receipt and walked away as I got to my vehicle I notice I did not have my cell phone I turned around to go back into the store only to find my phone was missing. Ashley reviewed the video and saw a person placing something over my phone and when he left the store so did my phone. As of today your loss prevention person has FAILED to make contact with the police officer involved in my case. I find this to be very upsetting and feel that your employee does not value your loyal customers. This past Sunday my checking account is showing some fraudulent actives and I did not have this problem until my iPhone was stolen. I need help with getting this person as of now my private information is in jeopardy.

Please advise. Thank you

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Bobbie Matthes March 19, 2015 at 1:10 pm

Have you got kn touch with anyone yet? If so, how do I go about the same thing?

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Anonymous October 29, 2014 at 7:33 am

The assistant store manager John at i#1385 (Dover, DE) is a iracist and he needs to be dismissed.

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vanessa galloway August 19, 2014 at 4:08 pm

To the buying public,
Just a warning. You may want to steer clear of Food Lion. My mother purchased a
Smithfield ham only to get home, open it & find it covered in maggots!!! this was the
3rd ham she has returned for being rotten but the 1st with maggots!!! Food Lion & Smithfield don’t care but maybe the buying public will. This happened in a small town
Loris, SC but it makes me question all of their stores as the same procedures are being
followed in each location. They have surely lost 2 customers but rest assured, they don’t
give a rip!!!

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LVEdwards July 29, 2014 at 11:45 pm

My husband was given a dollar with a racial slur written on it in bold black marker the last time we patronized your store. It was store # 1441 and our cashier was Jill. When I called the store to inform them of the situation, of course it was Jill that answered the phone. I let her know what happened and that I would inform headquarters as well as the BBB. Defaced bills shouldn’t be accepted as payment, or if they are, they most certainly shouldn’t be given out as change — but taken out of circulation altogether. My husband burned the offensive bill the moment we got home, so it would never be seen by another human being. If you will please send out a memo, perhaps such occurances shall cease in the future. I attempted to email Customer Relations, but the required field ‘Select State’ seems to be frozen, rendering the message unable to send. Thank you for your consideration and assistance.

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Brittany February 7, 2017 at 8:13 pm

You do know that it is illegal to burn money in the U.S right? You just admitted to your husband committing a federal crime.

quora.com/Is-it-illegal-to-burn-money-in-the-US

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norwood teachey July 14, 2014 at 3:04 pm

Your prices on cleaning tools (mops, brooms, brushes, bucket, dustpans, scour/sponges) are way too high-expensive for low quality (made in China) items from Butler and Mr, Clean brands. You really need to consider your own brands (private label) for this category as brands don’t mean very much for mops-brooms as value is the key play = at much better values (quality and retail price) for this category. You are getting crushed by Wal-Mart, Dollar General, Target and others as their retail costs for similar items w/ better quality are much more competitive and in many cases, less than 1/2 the retail cost you are asking + w/ better quality.
The entire retail business has changed since the recession and consumers demand value for all areas/categories. Food Lion is stuck in the past for this key area (cleaning tools). My company (ACS-Reynera) can help you as we are the largest & best PL-store brand cleaning tool supplier for retailers in the USA. I have helped create value for this category for 25 years so perhaps I can help you as well. Cheers, Norwood Teachey

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Denise Hand June 30, 2014 at 7:25 am

After reading ALL the long winded complaints, very FEW complements, I’m going to make mine SHORT an SWEET. You have NO right to coin the phrase ” HOME TOWN PROUD” you don’t give a rats ass about ANYONE’S home town. I am trying to raise money for a young family uninsured with lupus and the woman is dying. She has lived in this town (ELGIN,S.C) all her life, and you would not allow a small 8×10 poster to hang on your flipping door stating a” fund raiser” yard sale. Lost business in ELGIN S.C. Food Lion, if you can’t give back to YOUR community, WE don’t need you here….IGA, allowed the sign AND donated HOT DOGS,BUNS AND DRINKS for the sale.

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cathy hooper June 21, 2014 at 9:42 am

One correction on my last post. It was 3 sides…not 2.

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cathy hooper June 21, 2014 at 9:39 am

As a loyal food lion shopper, I must commend you on a GREAT offer you had during the last holiday season, in hopes to see it offered again this year. Last Thanksgiving, you had a fantastic deal of which you purchased a ready to cook Jennie o turkey, 2 sides, dessert and rolls for 29.00. My husband and I are on such a tight budget that we cannot afford the BIG holiday grocery shopping. This was absolutely perfect. It was all we could afford. It really felt like Thanksgiving to us. We were SO hoping you would do the same at Christmas. I SINCERELY hope that you will not only do this same meal deal at the same price this 2014 Thanksgiving but, that you will offer it at Christmas as well for those of us who are on tight budgets. Thank you so much for you consideration in this request.

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Pete Stanley June 8, 2014 at 7:28 pm

Really wish you would reconsider the closing of oak ridge tn store, maybe you should consider things like the people! You know, one of your three main goals! And how about the comunity and its people. The big ass ugly empty store remains of a once beneficial business! Oh the comunity! another of your three main goals! Sorry for the sarcasm but please reconsider this bad decision. Keep this store open!!!!

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Chris Nantz May 21, 2014 at 10:31 pm

I shop in the FoodLion store on Bost Rd and N. Green St. in Morganton. I like that you have redone the produce section. I like the employees in that store they have all been friendly, courteous and helpful. With Ingles building bigger and having more gourmet food choices I find myself shopping there more often. The are rumors that WalMart is going to build a new grocery store across from your store. Suggestions to help keep your store competive: 1) expand your store to where the Dollar General was so you have more room to expand your bakery and deli section. 2) increase your selection of “yuppie”/gourmet foods. 3) increase your selecetion of international foods, speciality foods, special diet foods such as gulten free. Your meat department is ok; but, you can do better. Right now your store is geared to the lower income which is ok; but I think you can offer your prices, items, and upgrade also.

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Bruce Mittleman May 15, 2014 at 1:50 pm

Food Lion launches ‘Easy, fresh affordable’ strategy

I think the strategy is flawed if you want to attract new customers lower the prices to compete with other supermarkets like Shoprite,Pathmark the meat prices are well above average like sirlion steaks at 8.99 lb and the cheapest ground meat at 3.99 lb even at those prices you have to buy a large quantity, I usually avoid the meat department due the high prices.

May 14, 2014Jon Springer
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Food Lion on Wednesday formally announced plans to adopt the “easy, fresh and affordable” strategy chainwide, and unveiled an updated logo to signal the coming changes.
As reported previously in SN, Food Lion is undertaking the change in an effort to win more of its shoppers’ overall food spend, and build upon sales momentum resulting from recently completed round of price and service investments.

Food Lion’s new logo
The Saisbury, N.C.-based chain, a division of Begian retailer Delhaize , also identified 29 stores in the Wilmington, N.C., area where renovations are underway that will transform them after a concept store in Concord, N.C., that opened late last year. That store debuted a new checkout area, a “garden cooler” for fresh produce and other changes. Delhaize officials have said that 77 renovations would be completed this year.

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The stores in Wilmington will be among the first to display a Food Lion logo that has been updated to signal “a more modern look” Food Lion president Beth Newlands Campbell said. The logo will go onto a line of private-label groceries to be rolled out later this year.
“With our new logo, we have an opportunity to show our customers that we’re fresh, while remaining true to our legacy of low prices,” Newlands Campbell said in a statement. “Beginning later this year, we’ll also bring our customers items in our stores that are consistent with the logo on the front, as we deliver new Food Lion store brand products that will help our customers save.”
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Price investments fuel Q1 gains at Delhaize
Delhaize revamps store brands
Other elements of the new strategy are already underway, including an associate training program to be completed next month. The initiative is based on improved convenience, product quality and prices, supported by consumer-centric positioning and associate training.
“For our customers to trust us, they need to be able to go into any Food Lion store and have a consistently great experience,” Newlands Campbell said. “This is why our efforts to improve customer service and ensure our products are always fresh are so important. We want our customers to know that they can count on their local Food Lion team to meet their needs and serve their local community.”

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ANGELA ADAMS May 8, 2014 at 9:50 am

Unfortunately, Identity Theft is a large problem in the country today. But, your organization is one of the biggest promoters of this problem. My wallet was stolen on February 03, 2014. On February 04, my debit card was used in your Columbia, SC store. When the police viewed the tape, a male made the transaction although the card clearly reflected a female’s name. And, on the signature strip it clearly says, ‘request I.D’. I write it on the back of all my credit cards. Nonetheless, I immediately cancel my checking account and cancel my credit cards.
Well, last Saturday I receive a returned check notice from another grocery store chain. Surely, there must be a mistake because I have not written any checks. I contact the investigator assigned to the case in February to alert him that someone is writing checks from the closed account. Next, I go to the bank to alert them of the same. The bank informs me that checks were written to Bi-Lo and Food Lion. So, I contact the corporate office of Bi-Lo, fax them the police information from February and file a police report in the jurisdiction of the Bi-Lo store. They will notify their check collection organization. No problem!
Well, I call your corporate office to alert them of the same. I encounter an individual that tells me there is nothing that she can do to assist me. Then….I’m furious! And, I’m told to contact Telecheck and handle the issue. When I ask her why they did not request an I.D., RESPONSE, “we don’t ask for I.D’s”. REALLY! I would love to email someone a copy of the recorded conversation. Your representatives created the mess by not asking for an I.D. but I have to fix the problem. Debit card, maybe, but for a check, absolutely.
First and foremost, Food Lion cleary did not request an I.D. from the person they allowed to write my check. And, now I have to spend my time trying to fix the problem. Unbelievable! You are going to loose loyal customer’s like Target Stores by not protecting your customer. And, you are inviting thieves to steal. Now you have an un-necessary loss of over $600.00 and angry customer that will tell any one who will listen about this story. Be careful, you could be next!

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tommy March 29, 2014 at 4:24 pm

I have been a Food Lion customer for over 33 years. I have homes in Ga., Nc & Fl. I have lived mainly in Waxhaw Nc for the last 12 years and used the Food Lion in Indian Land Sc all this time. Harris Teeter moved in and now Publix but I remained a Food Lion customer. I got to know everyone there and this is more important than I think your new CEO understands. I picked this store over the closer Food Lion in Waxhaw not because the people at Waxhaw store were not as nice but they gave my daughters cookies. This may not sound like much but if you have kids then you will understand. The last couple of months I saw first my produce guy left. Then the manager, the great lady in the deli and now all have been moved. I was told that they changed their rule about giving cookies but the deli lady would give my daughters cookies everytime. This small act of kindness was what made Food Lion different and better than the others. Sure the others have cookies that you get yourself but not someone who takes a little time to make a child feel special. Today was my last day as a Food Lion customer. The deli lady was gone and I was told by the manager that this was the last store that gave cookies but should not have been doing so. I explained how I had been a customer for over 30 years and showed her my Food Lion card to prove it. I told her my story and the changes they had made that I did not like but she did not care. She told me they had to stop giving cookies because of kids with alergies. I said then why does Harris Teeter & Publix still give them. It is not about a cookie, it’s about loyal customers like me that have kept Food Lions open. Harris Teeter & Publix are nicer, newer & have more variety. Whoever or whatever is going on with Food Lions upper management is going to drive them out of buisness. You can’t stop the big guys from moving in on you and you will loose some customers when they do but what you should never do is run off your true loyal customers like me and others I have met while shopping there. Mark my words, whoever is in charge of these changes is going to put you out of business. I will not shop at any Food Lion until these changes are reversed. Its not about prices, sales or how fancy the place is. It is about the people, how they treat you, call you by name, stop to ask about you and your family. This is what Food Lion used to be and what made it special. If you want to be like the big guys then good luck. No one wants the copy cat, they would rather have the original and someone has killed that at Food Lion.

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Dick Streno March 16, 2014 at 12:48 pm

I have been a consistent and loyal Food Lion shopper for 19 years. When I retired and moved to Knightdale I began shopping at the Food Lion there. Shopping there was comfortable and over time I built up strong relationships with the associates. It was a fun and comfortable place to shop. About 4 or 5 years ago the long time manager left and the mood of the employees began to change. Soon employees that I respected began to leave of transfer to other stores. Those that stayed seemed to become very sullen and distant. To put it bluntly the store became not a fun place to shop anymore. There have been it seems a huge turnover in management. While shopping for a few things this morning, what I will presume as the manager was talking to what I will also presume was a store manager in training. He very loudly exclaimed to his trainee, “I tell them once and if the don’t get it, you get rid of them” I had been in management for over forty years for a very large and successful company, never once had I said that to any of my managers nor did I hear that statement from any I ever reported to. After listening to a few more minutes of “wisdom” from this manager, I left. I now understand the change in attitude of those who stayed and understand why the others left. This also explains why whenever I come to this store there are so many new unhappy faces. I don’t plan on spending any more money or time at the Knightdale Food Lion. The Lowe’s Food down the street although more expensive, has folks that smile and greet you when you enter, and treat you as though you mean something to them. Nineteen years is a lot of time and also a lot of money spent. I am sure me leaving won’t hurt the overall profitability of that store, but if I am leaving after nineteen years, how many others have already left or are contemplating to leave. In the end it all adds up.

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Christie Osborne March 3, 2014 at 11:31 am

I have been a loyal Food Lion customer for years. I feel the need to tell you about one of your employees in the Southern Pines, NC branch. Her name is Shana and she is an absolutely wonderful young woman. She is always so helpful, is always there working hard and always smiles at the customers. I shop regularly there and do so because of employees like Shana. I would like her to be recognized from Head Office and have her named employee of the month.

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Zanab Raza February 5, 2014 at 8:18 pm

Hi,
I was an employee of food lion from April 2013 – June 2013 and I resigned for some personal reasons. I didnt received my W2 form yet .. I use to work at 516 River Hwy Mooresville 28115 NC. I need to know about it ASAP

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Keith Crowley January 30, 2014 at 2:11 pm

Your Stores need some of our all purpose food seasoning and spices you need our products in your store. call me at 404-384-XXXX

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Stevenson V. Jones Jr. January 28, 2014 at 5:37 am

To whom it may concern,
I was a quality assurance associate at the Food Lion in Mineral, Va. 23117 store 2798. I officially resigned from my position on Saturday January 18, 2013. I have a little over 20 vacation hours that I have not received. I am curious of when I will receive my vacation hours upon my leaving with the company. I would greatly appreciate it if you could email me as soon as possible or call me at 540-760-XXXX. I appreciate your time and consideration and looking forward to hearing back from you soon with answers! Thank You

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Gerald C Theriault December 2, 2013 at 10:57 am

Why have we seen so few D’Anjou pears in your stores. You push the Bartlett pears like they are the tops in the pear hierarchy. Bartlett bruise easy, get over ripe and mushy very fast. Get real, sell us fruit that keeps well, not the one best for your bottom line.
Thank you
Gerald Theriault

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