Evine Live Corporate Office - Corporate Offices & Headquarters

Evine Live Corporate Office

How would you rate your experience with Evine Live ?

[Total: 6    Average: 2.2/5]

Evine Live Corporate Office Address


6740 Shady Oak Road
Eden Prairie, Minnesota 55344

Contact Evine Live

Phone Number: (952) 943-6000
Fax Number:
Website: http://www.evine.com/
Email: Email Evine Live

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Mark Bozek
CFO: Timothy Peterman
COO: Russell Nuce

Evine Live History

Evine Live was founded in 1990. The original name of the company was ValueVision. The company operates an online and television home shopping network where customers can purchase items they see by calling or by going online to place their order.

The company was sold, in part, to NBC in 2000 and renamed ShopNBC.  It was later reacquired by ValueVision, who renamed the company ShopHQ in 2013.

Today, the ShopHQ network has been renamed Evine Live. The channel is carried on Dish, DirecTV,  AT&T U-verse and Verizon Fios, as well as being found on many local stations and the Roku channel line up. Evine Live is publicly traded on the NASDAQ under the ticker symbol: EVLV.

Evine Live has approximately 957 full time employees and annual revenue in 2015 of $666.65 million.

{ 17 comments… read them below or add one }

Pat R-P December 6, 2017 at 12:51 pm

Dear Mr. Rosenblatt,

I rarely take the time to write a letter of this kind, but I could not allow this matter to pass without bringing it to your attention. This is taken directly from a review page I Ieft online.

I am a former Evine/ShopNBC customer. As of Tuesday, December 5, 2017 I was informed a restriction had been placed against my Evine account. I thought I wasn’t able to complete a purchase (on Saturday, December 2nd), because I’d entered an incorrect last 4 pin #, (which I did 2 xs), while trying to purchase Beekman 1802 products. I thought the fact that I could not complete the transaction was because Evine was protecting my account in the event someone else was trying to access it. Little did I know, until this morning, that I was actually RESTRICTED! Imagine my surprise as this has NEVER happened to me with Evine or any other company. I immediately contacted customer service when the purchase could not be completed. I was given the number for the credit department and told I would have to speak to them. The credit department representative said verification would call me (never stating in a day or two). So, I waited 2 hours plus, no one called. I called again. This time I was told the verification department would have to call me and that could take up to 2 days. Gee, why didn’t someone share that tidbit of information initially???

Today, Tuesday, December 5th, Maria from verification finally calls. In short, she informs me that my account has been “restricted “ and continues to share that it is because $93.32, which was credited to my account for the purchase of an “Apple iPad” which was returned to Evine in November (that was another challenge…the order of this item). This item was ordered on the 18th of October. Because it was not in house, but the order went through and no one told me, when trying to track it, it showed up stuck in the same place for a couple of weeks. I decided not to accept it and called Evine asking how to handle this. At this point I’d written a letter to Mr. Rosenblatt explaining my situation. Evine’s Executive Resolution Department representative, Bridgette, contacted me, via phone. She listened to the concern, sent a return label to me so that I could return the item to Evine when it finally arrived and offered to place a $50.00 credit in my Evine account. The Apple Ipad didn’t arrive until November 6th or 7th and was returned the day it arrived. It was ordered on October 18th….oversell). Evine received the item and sent me an email.

When I placed an order Saturday, December 2, 2017, I was blocked.

The conversation with Maria was difficult at best. Maria said that I was taking a credit that I should not have gotten and since I did, my account was restricted and I need to go to my bank to have this taken care of. Much more went on between us (the previous is the short version). Needless to say, it was not a good conversation and ended with both trying to get the other off the phone. I felt insulted and angry. So, I called Bridgette in the executive office at Evine/ShopNBC, whom I’d spoken to in November. At that time Bridgette was wonderful and even issued a $50.00 credit to my account for a problem that was not of my making. Bridgette told me that this credit would remain on my account for 3 months, and if I had not spent it at the end of 90 days, just call her and she would reissue it. I felt the gesture was a kind one as I only wanted my concern addressed and resolved.

Bridgette today in conversation, Tuesday, Dec. 5th, was a tad different. I explained the problem and she assured me she didn’t know why the account was restricted, as she could not see the reason from her screen, which made sense) to me. Then, I asked Bridgette why Evine/ShopNBC, does not notify a customer when restricting a customers’ account? She responded, “That’s a great question. I will send that suggestion to our verification department.” She then added, I doubt anything will be done. We can’t make them implement the change. Uh, does Evine work for this department or is this verification department a part of Evine (the owner???). This comment was ABSURD. We ended our conversation and I was no more satisfied with my conversation with Bridgette, then I was with Maria. It was clear no one was interested in resolving this, nor did they offer to to so. I immediately contacted my bank. My bank informed me the credit issue had been fully resolved and there was nothing owed by me, to Evine. and that Evine did not have to eat anything as everything balanced out. Why did Evine’s credit department not see this? Did they really research this??? And had I not called, what would have happened???

After contacting my bank and settling the matter I tried to contacting Evine’s verification department which customers cannot reach directly. A message was left with the credit department and as of this correspondence, December 6, 2017, I am still waiting for their return call to totally resolve this matter. I don’t need or want (at this point), to be an Evine customer, but I do want this resolved. After reading other comments, I see this has happened to others.

I wish I had a more pleasant experience to share, but, this is my experience. Perhaps Evine will consider changing their policy. They may want to send a notice simply stating: “Dear Evine Customer, Our system indicates a problem with your account. Please contact us as soon as possible. We’d like to ensure you are able to continue a pleasant shopping experience with us. We value you as a customer. Thank You. This would only be fair.

After coming to this site, I realize I’m not the only Evine customer handled in this manner. Our local news channel likes stories like this in segments where they help viewers who have been wronged by big and small companies. Exposure will stop this type of behavior.

On a more pleasant note, may I add, there were two other customer service reps who were wonderful during this ordeal, (Brenda in customer service and Diane or Diana in credit). Diane must be one of the most patient people on the planet. She listened to my concerns, never interrupted, showed compassion, did not take it personally and then offered to pass my information along adding she apologized I had experienced this problem.

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Kathy Vale November 3, 2017 at 12:51 pm

I have been a very good customer over the past several years. I have also enjoyed a good working relationship with your company. However, this all came to an end on October 30, 2017 over item #466-506 – Cook’s Companion 50 oz Hydro Pitcher. Purchased on Sept. 3, 2017 and returned around October 13, 2017 because I couldn’t use it; the water it made caused an allergic reaction. Imagine my surprise when I had returned it but it was refused by Evine and sent back to me!!

Order #124100903 was placed on September 3, 2017 for two items:
466-506 – Cook’s Companion 50 oz Hydro Pitcher
466-507 – Cook’s Companion Hydro Pitcher cartridge

On October 26, 2017 I received two (2) notifications of return order credited to my payment card at 4:42 am; and then I received two (2) notifications of receipt of return item at 6:40 am. One item from this order was accepted as a return; the other, was not and they were sent back at the exact same time.

The reason given was that it was beyond the 30 day money back guarantee date. How it possible is that one item is too late and the other one is not? I am really confused and have tried to reason with two separate customer service representatives via email.

I spend 7 weeks in New York City to care for my adult daughter who has Lupus; this is why the item was a ‘late’ return – but it was not extremely late. I have returned items after 2 months in the past. When you buy online as much as I do, you become aware of the policy and procedures of each company. I would hate to curtail my shopping from this network over something so minuscule; however, at this point – it’s the principle. I am being treated unfairly and refuse to stand by and let it happen without a fight!!!

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Janice girten August 27, 2017 at 9:09 pm

It’s amazing that this company has been shop NBC, ShopHQ, now evine live it has been sold twice I wonder why something is just not right. I’m saying this because I have had so many problems with evine live lately and I am a very loyal loyal customer never late on payments. But when I need something resolved which was not my fault it was on the fault of evine live making a mistake I am being punished for their mistake and it is not being rectified. Evidently their computers can only do what is beneficial to evine live and not the customer. And your shipping and handling is ridiculous those low prices sound really good but once you tack on your shipping and handling fee it becomes a bit too much. I have purchased an item that is so small weighs practically nothing and your top shipping and handling of $6.99. Other times I’ve purchased several items and what does evine live do instead of putting a few items in a box they may put one in a small box two and another when they could all fit in one. Of course that’s because they make their money A lot of it on shipping and handling why should they minimize to help their customers. Evidently they feel or should I say don’t care about their customers. I have been with them since before they sold ShopNBC to ShopHQ. It seems it gets worse every time they sell the company to someone else. Such greedy people. I have had purchases on value pay deducted directly from my bank account. I will quite often go in to check my account the bank shows they have deducted some of my value pays but my evine live value pay schedule shows no deduction. What’s going on just thought I’d let you know beware of value pays. I stopped using my evine credit because it seemed as if I was being overcharged. A lot of things seem very questionable. I am going to call corporate one more time and see if I can get a problem that has come up resolved. Since no one at evine live at the supervisor level can help me. As you can see I am very upset shopping with evine used to be a nice experience. But is turning into a nightmare it’s all about them and not the customer. I had ordered an item on auto delivery paid the initial order in full . I was sent a letter saying they didn’t have my correct information that there was a problem this is happened many times. But let’s get back to the problem I did not receive my first auto delivery on this product I got a letter from them saying that they did not have the correct information on me. Which I found weird because I had gotten several letters like that in regards to auto delivery. Anyway I called them they told me that because I paid in full that my auto delivery could not be split in two payments .. I was not given that information when I paid in full or else I would not have done it I would have put the item on value pay and then my further orders on delivery would have been split in payments. They told me they could do nothing about it their system would not allow them to change anything. So I the customer is being punished and taken off auto delivery delivery unless I want to pay in full for the rest of my auto delivery product . The system is setup to benefit them. I was not told and it is not said anywhere from The Host or in writing that if you pay for your order in full and put on auto delivery your payments will not be split on further deliveries. You cannot receive your future auto delivery in Split payment if you pay your first order in full . I hope that makes sense to you. Why can they not just let me finish paying the order and then correct it and put the rest on auto delivery. Because I ordered online and it gave me the option for auto delivery. As you know you can pay in full or you can choose value pays. It does not say anywhere when you choose these selections that if you pay in full as I said your auto deliveries will be all paid in full. They trick you. And they will not fix it not as of yet. Very upset customer to be so loyal and then to be treated like trash is absolutely very unprofessional and unnecessary.

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leah c helton August 11, 2017 at 10:34 am

my experience is worst that that! there’s a guy who kept calling,at home,at work landlines,on me & my husband cellphones,they are crazy,i pd.my bills,sychrony bank sent me a letter that i have zero (0) balance but this idiot keeps calling telling me that i owed evine 23.97.
i closed that acct.& never will i shop with them again nor recommend them to nobody .
THEY NEED TO BE REPORTED FOR THEIR STUPID ATTITUDE,THEY ARE HARASSING PEOPLE OUT THERE LIKE WHAT THEY’RE DOING TO ME, ANNOYING,VERY DESRESPECTFUL/VERY RUDE I CALLED SO I CAN SEND THEM THE LETTER FROM THE BANK SAYING ZERO BAL. NOBODY WANT TO GIVE ME THE FAX NO. TERRIBLE TO DEAL WITH.

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Trevor Money August 7, 2017 at 1:35 pm

Last night, DESPITE having been a customer going back to the last year of Shop HQ, I attempted to purchase a NUMBERED LIMITED edition Invicta watch online, as I have done over 30 times previously, on value pay. I got the message “This account is not authorized for value pay”. W H A T ???? I called slakes, who were of no help and they abruptly ended the call. Called Customer Service this morning and the frontline rep was VERY helpful and he escalated the call to the next level and promised I would get a call back. About 30 minutes later she called me; I was explaining what happened and that this was not just a regular watch I was attempting to purchase but a NUMBERED LIMITED EDITION which I will never be able to purchase again!

Her response? Call customer service!!! I was explaining that Customer service referred me to her department and she rudely hung up on me! 5 min, 31 second call!!!

If this is the way they are treating long standing, on time paying customers who refer THAT number of new customers to them, CLEARLY they don’t give a D***! Shame; when it was the old Shop HQ things were SO much more different! NOW it is purely greed and to hell with the customer!!

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Mary C. Gamble August 6, 2017 at 2:52 pm

I am a buyer of Mackenzie Child’s and everyone knows it’s not cheap, no way no how. I ordered a cake cover and large platter. First of all it came in a box with the name all over the outside box so the world could see. I this day where people steal your packages is a no no. Second when I received it there was no packaging material to protect it at all, it was just rattling in the box tin on tin clancking. Third the top knob was in the. Otto of the box in several pieces. I called customer service and before I could finish the representative said send it back and hung up. This is a terrible shopping network look at the reviews

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peggy johnson August 3, 2017 at 12:59 pm

Don’t use value pay for this business. I don’t have an Evine Credit Card, don’t want or need one. My American Express cards (2) serves its purpose. Not sure what the criteria of ‘random selection’ as an excuse to make a hard credit inquiry is but it was a waste or their time and caused me a 2 year blemish…..They admitted no credit issues found (bet my credit score was higher than the inquirer) but it was unnecessary. There are many customers just as upset with Evine as myself and they are losing customers left and right. I suggest you to go JTV, QVC or HSN…no issues with either one. I maintained a high credit score even though i took the hit. Also forget about trying to explain anything to corporate customer service, they are no help and apparently do not want your business….Good…You are so unworthy. Last note, the item which the inquiry was run was not expensive. no reason given for the inquiry . ATTN EVINE I AM DONE WITH YOU…A RESPONSE IS A WASTE OF MY TIME. Shop NBC was better.

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Carol March 2, 2017 at 6:31 pm

I’m REALLY DISAPPOINTED IN EVINE I have Evine credit card. I made my January payment ahead of time as usual. Then on January 31st I made my February payment stating this was my February payment. BUT NO THEY APPLIED IT AS “ANOTHER” January payment. Then Charging me a “LATE FEE” for February. NEED LESS TO SAY I AM NOT PAYING IT. when I called in for it she said she would remove it but my payment would still be the same for the month. I’m not paying that either. I will make my payment minus the late fee.
If I’m charged late fee again because of it I’ll close my account and shop other places. The shipping fees on Evine are rediculas. I spent almost as much for shipping on my Beekman
As I did for products. No reduction on the same extra products.
Thank you for reading. Have a Wonderful Spring.😉
Carol

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Debra February 2, 2017 at 1:24 pm

Wow!!!! Award winning customer service. No phone call no reply.I even left a message on Linda voucemail in corporate no message no return call.
No email response this,is an award winning company.I will now get in touch with the CEO through USPS mail.these reps,do not do their jobs and corporate has no idea what their customers feelings are on ineptitude treatment by their employees.filed a complaint with bbb

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Trevor Money August 7, 2017 at 1:42 pm

Here here!!!!!

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TAYLOR MICHAELS November 28, 2017 at 3:20 pm

I HAVE FOUND OVER AND OVER AGAIN THAT CUSTOMER SERVICE POLICIES & THEREBY TREATMENT OF CUSTOMERS
COMES FROM THE TOP!!! PERIOD.
THIS IS WHERE. EXPECTATIONS ARE SET AND THEREFORE IF YOU RECEIVE RIDICULOUSLY BAD OR EVEN NONEXISTENT CUSTOMER SERVICE…THANK THE CORPORATE OFFICE!
TURN THEM IN. AS OFTEN AND AS LOUDLY AS POSSIBLE. CALL YOUR LOCAL STATION MANAGERS!!! I CANT STRESS THIS ENOUGH. WHEN & IF ENOUGH COMPLAINTS ARE LODGED THE NETWORK BOSSES WILL YES WILL REMOVE THE COMPANY FROM THEIR LINE UP!!!!!! THEY DO NOT WANT THE BAD PRESS & THIS WILL HIT THEM RIGHT IN THEIR POCKETBOOK. SOMETIMES ITS THE ONLY WAY BAD MANAGEMENT & GREEDY COMPANIES FINALLY “GET IT!”

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Debra Linsalata February 1, 2017 at 2:39 pm

I will repost after they contact me if they do? I want everybody to be aware of this so this doesn’t happen to you.That like having a mortgage or a car payment.30 days your going to collections and no more mortgage payments.You must pay on full this Evine is ridiculous. They spite their own noses the amount ofoney they collected from me is 20 times more than a last flex pay of 70.00 if they did their job and contacted their customers with diligence they would not have lost money selling it to collections.This is ridiculous…. I am literally shaking my head….

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Debra Linsalata February 1, 2017 at 2:29 pm

I am so upset I do not know where to begin.I have been a long time customer,they have made thousands from me I started with shop Nbc I always used flex pay with never a problem.Last Year I was put in the hospital I had heart failure and needed emergency surgery to save my life.I was in for 2months and 2 months in Rehabilitation because of this when my credit card renewed my last flex pay of 70.00 did not go through keep in mind I WAS not accessing my “EVINE LIVE ACCOUNT”.IN THE HOSPITAL
SORRY BUT I WAS A LITTLE OCCUPIED.MOVING FORWARD NO ONE FROM THE EVINE LEFT A MESSAGE NOTIFYING ME OF THE PROBLEM OR ANY LETTER BY MAIL.I GLADLY WOULD HAVE CONTACTED EVINE.WHEN I CAME HOME I WENT TO PLACE AN ORDER AND FOUND OUT I WAS BLOCKED AND INFORMED WHY AFTER 30 DAYS THEY SELL YOU TO COLLECTIONS AND ALL THIS WITHOUT TOUCHING BASE WITH THE CUSTOMER THEY CLAIM TO VALUE.I HAVE BUYING RELATIONSHIPS WITH QVC AND HSN JTV AND LC.NONE OF THEM REACTED IN THIS UNREASONABLE WAY. FYI SINCE THEY SOLD MY ACCOUNT TO A COLLECYOR FOR 70.00 THEY CLAIM THEY TOOK A LOSS AND IM SORRY BUT THEY RUSHED TO JUDGEMENT.THEY SEE NO ORDERS WERE PLACED I HAVENT CALLED AND THERE WAS NOT ONE MESSAGE FROM EVINE LIVE.I CALLED THE CREDIT DEPT.THEY GAVE ME THE NUMBER TO THE COLLECTOR THAT DAY I PAID IT IN FULL.I STILL ORDERED IN DECEMBER THEY ERRONEOUSLY LET ME BELEIVE I WAS ON FLEX PAY WHEN I CHECKED THE ORDER STATUS I BECAME AWARE THEY TOOK ALL THE AMOUNTS WHEN I CALLED TODAY TO FIND OUT WHY AFTER BEING A LONG TIME CUSTOMER WHY WOULD THEY TREAT MY ACCOUNT IN SUCH A,UNFAIR UNREASONABLE WAY.LINELL IN CREDIT SAID WE HAVE THE RIGHT AFTER ONE TIME AND SHE REPEATED IT “ONE TIME”. WE HAVE THE RIGHT TO NOT EXTEND YOUR FLEX PAY VALUE PAY WHATEVER. HOW DO YOU TREAT A LONG TIME CUSTOMER IN THIS DEPLORABLE MANNER.THERE WAS EXTENUATING CIRCUMSTANCES SURROUNDING MY ACCOUNT.THEY INFORMED ME TODAY THATS HOW THEY DO BUSINESS.I FEEL IT ISNT APPROPRIATE AND THEY SHOULD RECTIFY THIS PROBLEM.I CALLED TODAY LEFT A MESSAGE ON LISA’S VOICEMAIL IN CORPORATE SO FAR NP RETURN CALL.I AM GOING TO CALL THE BBB AND CONSUMER AFFAIRS THIS IS,APPAULING.I AM GOING TO SEVER ANY FURTHER BUSINESS TRANSACTIONS WITH THEM AND POSTED THIS ON MY FACEBOOK.BEWARE CUSTOMERS .GOD FORBID A SITUATION OCCURS IN YOUR LIFE AND YOU MISS ONE PAYMENT 30 DAYS YOUR IN COLLECTIONS AND REMOVE YOUR PRIVILEGE FROM VALUE PAY AFTER 10 YEARS OF COLLECTONG SALES FROM ME.THIS DOES NOTAKE ECONOMIC SENSE….???? WHO’S AT THE WHEEL OF THIS COMPANY? I POSTED THIS ON MY FACEBOOK PAGE EVERYONE HAD THE. SAME reaction VERY SMALL OF THIS COMPANY I DESERVE BETTER TREATMENT THAN THIS.IT HAS CHANGED THE TRAJECTORY IN THE WAY I VOEW THIS COMPANY.I AM WILLING TO SEE THEIR REPLY.

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Shadowfaxlynda January 27, 2017 at 5:24 pm

Don’t trust Evine or Beekman Boys. They lie and deliberately oversell without stock. I ordered Van Abs Dbl Body cream 12/2.
The lying Berkman boys went back on air during holidays 12/24, etc. and kept selling
when they were still out of stock. Evine finally cancelled my 12/2 order on 1/26. It took them almost 2 months to admit it.
Low class operation! Buyer beware Beekman boys and Evine.

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sharon banks January 24, 2017 at 6:44 pm

My account # 12149512. On 12/15/16 I placed order 117505288 for a faux fur coat priced @ $156.10. I went back on site and seen they had more in my size available but the price was $200.00, so I called into the order line and asked could I get the coats at the price I had paid for the first coat and was told yes, when I recieved coats call customer service and they would make adjustments. When I got coats I did this and was told they could not match price because it was more than 30 days. I informed rep I was not told I had to place order within a certain time frame. The rep asked could she place my order now and I told her I would have to speak with my husband first and then I would place order, that is when she told me that would be fine just call customer service and they will make adjustments. Had I known about a 30 day window I would have placed order 2 days sooner. I would not have ordered coats had I not been told I could get them for the same price I had paid for the first one. I have fallen in love with the coats and would really like to keep them but can’t if the price can’t be matched. My husband said yes to $156.10 and will have a fit over an extra $100.00. I am a loyal customer please, if you can adjust the price.

I need your assistance please, if the price can not be matched please let me in time so I can return them

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Vicky moskowitz November 7, 2016 at 10:36 am

RE: order: 115599151 – case # 12965065
I bought a Blazer for $33.99 & paid $6.99 shipping. It was obviously Mislabeled. It was huge. If the Host knew it was off- size, she should have advised to go down at least 1 size. I returned it same day. ( I could have damaged it to get free shipping, costing you a lot more, or held on to it until after Xmas. I dont play these games.
I paid $40.98. After I was charged 2 way shipping, I was Refunded $26.04
It is not a good customer policy to charge $15 when your site mislabeled an item. I am shopping from your site 26 years – first Shopnbc, then ShopHQ, now Evine live. I very rarely return any items. I bought you lots of customers who are upset the way I was treated. Its not the money. It’s not being able to trust that a customer will not be held responsible for a mislabeled item. I was told by your customer service, I should have checked the size chart. I did. It must have been a general size chart, not for this item. Since I didn’t see complaints about this items sizing, it must be that a wrong size label was put on my item in Error.
My DAD had a clothing store & his business grew because he listened & respected his customers.
My kids are on many SOCIAL MEDIA SITES. They too are upset and WANT to tweet what happened to warn other Buyers that Evine live wont take responsibility for their mislabeling. Those Social Media posts go VIRAL QUICKLY. I checked the BBB & Yelp for the complaints. I have not complained to them.
Once again, it’s not the money. I buy huge amounts from Amazon, QVC, HSN, JVC, LC. I have no complaints about them. Especially, Amazon customer service is EXCELLENT. A major contributory factor to their huge success.
As you can see I am quite annoyed !!
Now that I vented my frustration, I feel better !!

Vicky Moskowitz RN CEN

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Nneka Coples November 3, 2016 at 5:42 am

Hello I’m writing because I’m a valued customer and I had an order to cancel due to not being in stock but when I placed the order it was in stock. The money was taken out of my account and still has not been return. This was a total let down as I was looking forward to my purchase. I have ordered numerous items from Evine and have never had this issue. The item is now in stock but not for the price I was given at the time of purchase. As a “valued customer” I would like for my order to be replaced for the price and value pay at the time of purchase. If you really value your customers like you say and would like to keep me as a customer I would like for this request to be fulfilled. I switched from qvc to Evine so I would hope that my loyalty would be in consideration. I wanted to start here but if no results I will go further up the ladder due my disappointment and total let down. Please feel free to contact me regarding any questions or concerns.

Thanks

Nneka Coples
nnekacoples at gmail.com
704-299-XXXX

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