Equifax Corporate Office - Corporate Offices & Headquarters

Equifax Corporate Office

How would you rate your experience with Equifax ?

[Total: 37    Average: 1.5/5]

Equifax Corporate Office Address

Equifax
1550 Peachtree Street, N.W.
Atlanta, GA 30309

Contact Equifax

Phone Number: (404) 885-8000
Fax Number: (404) 888-8682
Website: http://www.equifax.com
Email: Email Equifax

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Richard F. Smith
CFO: Lee Adrean
COO: Andy S. Bodea

Equifax History

Equifax is a consumer credit reporting agency which is one of the three largest American credit agencies.

Equifax was founded in 1889 in Atlanta, Georgia as Retail Credit Company (RCC). By 1920 the company had offices throughout the United States and Canada.

The company’s original business was to make reports for insurance companies when people applied for new insurance policies, including life, auto, fire, and medical insurance. All the major companies of the time used RCC.

In 1975 the company changed its name to Equifax in the midst of a public backlash against credit reporting companies for the misuse of personal information.

100 years after the founding of the company, it phased out insurance reporting and began to focus on commercial credit reports, and later, identity verification, payroll and human resources services, credit monitoring for consumers, and credit scores, credit histories, and risk analysis to lenders. 

Today Equifax is a publicly traded company, trading on the NASDAQ under the symbol EFX. Equifax is a member of the S&P 500 and is #895 in the Fortune 1,000. Equifax had $2.3 billion in revenue in 2013.

On September 7, 2017 Equifax announced a HUGE security breach affected 143 million Americans (this number is actually larger than the entire adult US population)! The hackers were able to obtain social security and driver’s license numbers. Equifax has created a website – equifaxsecurity2017.com, specifically for this data breach. All Americans are encouraged to see if they are effected and take appropriate action (freeze your credit or sign up for a monitoring service).

{ 19 comments… read them below or add one }

Tiffany Davis December 1, 2017 at 4:12 pm

I recently spoke with three of your call center representatives and each of them provided me with terrible customer service. It was as though they were trying to be as unhelpful as possible. The first guy I spoke with transferred me to fraud even though I repeatedly told him my issue wasn’t a fraud issue. The fraud guy listened to my story said he couldn’t help and then said he also wasn’t able to transfer me back to customer service. I called back spoke to a lady who literally wanted me to verify everything on my credit report ( card balances, credit limits, auto loan, and all my inquiries) before she would help me out. Then she kept putting me on mute and coming back on laughing. She made me explain everything three or four times. Then sounded super annoyed with me even though I was as polite as I could possibly be despite her laughing and treating me like an idiot. I just think you guys should be aware of the terrible customer service your employees or contractors are providing.

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Dave W Leighninger October 12, 2017 at 2:24 pm

My wife put a freeze on my credit after the breach and we are not living together now and she says she was never given a 10 digit pin# , how can I get. Temporary lift on my credit w/o the pin#?

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Tom October 11, 2017 at 2:00 pm

Like so many millions of people Equinox failed to act to protect everyone’s identify as was their responsibility, and now like other comment, the Trusted ID service comes out, yet even when they send you an activation email, it doesn’t work. When you call them, they can’t find you, and want to personally take you information. Those persons are unknown and certainly no one I’d provide information to in an unsecured manner. The other method was to call and hold forever to 8-866-410=8643 and take to a “no records department”. When they finally answer the call, they have no idea what you are talking about, plus I found they are apparently too pre-occupied with other things since they don’t respond until you ask if they are still on the line. When I asked if they were in the United States, they said no in another country. Isn’t that wonderful! When you ask them to transfer you to someone in the United States you get put on hold, then moments later disconnected. It seems to me the United State Attorney should go after Equinox, especially when if the news is accurate, the head guys of Equinox sold their stocks to avoid taking a loss before telling anyone.

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Sharon Curry October 11, 2017 at 1:00 pm

My husband and I found out that we both had been impacted by the carelessness of Equifax. When I went to report it to them three people said that they couldn’t do anything for us because we only have one e-mail account. We are senior citizens, and have had just one-mail for the last few years. We are not going to open another one!.. The e-mail isn’t like your social security number, and the lack of computer programing efficiency to support the customer in this situation is alarming.

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Lyn Connell September 19, 2017 at 12:08 am

My ID was stolen in 2012/13. I sent in over 20 pages of required documentation to prove who I was, plus a copy of the police report, proof of going to the IRS and what they did, proof of going to SSA, etc in 2014. Oh, they put on a 7-year freeze alright… then Equifax sent to me a file of the WRONG NAME! Of course there is no live human to call. All I got was directed to the website. I sent in a second set of 9+ pages of documentation proving legal name, address, SSN, gov’t ID, etc. by certified mail RRR in late 2014. Absolutely no response. Today (in 2017) after finally getting a live person at the live-call-center who told me all she could do is direct me to send in more documents to PO Box 105252 in Atlanta, Georgia… I am sending in a 3rd and last set of more copies of the same federal and state ID including court orders (AGAIN) and this time with copies going to Richard F. Smith, Chairman & CEO, plus to the PO Box 105252 in Atlanta, Georgia…and I am including all of the previous correspondence. I am on Social Security and don’t have the money to keep shipping pounds of the same documents by certified mail RRR now for the 3rd time. A 10 page federal document verifying my address! They want my DOB. Well, my date of birth has been on my federal ID for cazilion years (that I’ve now sent in 3 times, and trust me, my date of birth has not changed in 66 years and I don’t expect it to change, either!) All I want is a copy of MY correct credit file in my name! Is this too much to stinking ask? This company is a total joke! They have absolutely no idea what they are doing!
I solved this same problem with 2 phone calls talking with a supervisor after I sent
in 1 packet of 5 documents to TransUnion back in 2014, and it was the same documents I’m now sending to these morons in Georgia for the 3rd time (plus adding an additional 7 documents. 5+7=12 incase the math is too difficult for Equifax to comprehend). This is the last time I am going to waste my time and money with Equifax. If I could “vote” a negative “star” in this rating, I would. If Equifax wants to respond or update me as to this complaint, guess what? Write me a letter and send it by USPO certified, RRR!

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Marlo September 15, 2017 at 3:19 pm

Their Response Center for the Data Breach is a joke and a waste of time. They push the Trusted ID Premier service they are offering and the website, but that is it. One big giant loop and when you’re done, you’ve accomplished NOTHING. Can’t freeze account on the website, can’t freeze the account with the Response Center, and can’t freeze the account through the automated phone service. How are they trying to help their victims? Currently waiting for Customer Service to see if maybe they can assist me and was transferred to the automated service which is not presently working/enabled. Called again and spoke to C.S. Rep, she transferred me to the Security Freeze Department . . . now on my third try because the Security Freeze Department never answered (music stopped and nothing for several minutes). I’ve wasted three days trying to freeze my Equifax account. I called Experian, they put a freeze and fraud alert on my account for free within five minutes!

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brad September 26, 2017 at 4:33 pm

why in the world would you want to freeze your credit?? that just inconveniences you due to Equifax’s incompetence and indifference. Consumers should be seeking damages large enough to bankrupt them. If you’re just asking for a credit freeze, you’re playing your part in allowing their unbridled greed to continue.

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Anna McNally September 15, 2017 at 12:25 pm

“”Our top priority is doing everything we can to support affected consumers,” Equifax (NYSE:EFX) CEO Richard Smith wrote in USA Today….”

Really, Rick?! Why didn’t you use your $70 million in stock profits to shore up security in the first place? Failing that, you should be a wee bit more proactive with current issues like the security freeze site that doesn’t work even at 4:00 in the morning. You undoubtedly have way too many of today’s not-so-brights working for you, but the s**t does still flow from the top.

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Barbara Sykes September 14, 2017 at 2:17 pm

Equifax should be put out of business by the FTC. They are incompetent and dangerous and have not been forthcoming about the hack. AND at least 3 executives sold stock after learning of the hack. ‘Not at all suspicious! This is a despicable company! They must be investigated and prosecuted AND customers should receive FREE monitoring for LIFE as well as compensation for any losses associated with the hack.

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Ann Garfinkel September 14, 2017 at 9:49 am

The ABSOLUTE WORST experience trying to reach & communicate with a real person via telephone. Equifax billed my credit card falsely and I was not able to contact an intelligent enough individual to even direct me to the correct dept. When I finally did speak to a person (5 different phone #s till someone answered) they said it is NOT their area and either hung up on me, transferred me to another NON-helpful party or just gave me another # to call.
NO ONE KNEW WHAT THEY WERE DOING. The humans I spoke with sounded simply like robots. Very sad example of Corporate America today. I plan to post all over the Web about how fast they take your money but try to resolve an issue……good luck!

Secondly, I put a FREEZE on my credit report and next thing I know I receive an email stating that I have REMOVED MY CREDIT REPORT CONTROL LOCK! They included a phone number to call if that is an error. Of course no answer to that number. GOOD LUCK to the PUBLIC with Equifax protecting us!

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Norma Munn September 12, 2017 at 12:10 pm

Tired to obtain my credit report to check that nothing is wrong since the hacking. The site refuses to send me an online report, which is precisely the problem I had two years ago. No reason really ever given. The system also says mail request to be used in that situation, but it requires documentation that I do not have as a 79 retiree who no longer owns a home,no longer has employment records, and in this particular housing, I don’t have utility bills. So I decided to simply put a security freeze on the account. System did not work, and again told to request by mail. Same problem with a fraud alert. I am not surprised the system was hacked. it is simply awful. (No problems with Transunion or Experian, and generally speaking I can handle my computer, smart phone, etc perfectly well. Age did not suddenly make me an idiot.)

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MELISSA THOMPSON August 2, 2017 at 1:43 pm

I am having the same problem as Zachary wrote about. I cannot get your “customer care” team to correct my erroneous birthdate. I have faxed and mailed the required documentation several times (DL, social security card), and yet I keep being told I have to resend it. I tried to create an online account so that I could check it (without having to call your very rude customer service line ten times a day) and was told this was impossible. I was told I have to keep calling back several times a day – for up to 30 days – to see if the matter has been fixed. And yet at the same time I’m told that there’s no record of receiving my faxes. Thanks for giving me a second full time job, Equifax. -Melissa Thompson

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Zachary P Bushilla February 6, 2017 at 10:55 pm

My name is Zachary P Bushilla and I have been in touch with your company via phone and fax since September.

My wife and I are in the process of getting a mortgage loan and have been waiting 3 weeks for your company to update my records. I have personally faxed and called over 10 times in the past 2 weeks to resolve an issue of my date of birth. You can listen to my recorded my phone calls and the thousands of security questions I have been asked.

My bank said that they continue to get a “fraudulent” response when they try to get my credit report saying that my date of birth is 2003 when in fact it is 1983.

I have been asked to fax my birth certificate, license and W-2 to two different numbers. I have done that repeatedly over the past two weeks and every time I call to check on the update I am told that the fax was not received.

My most personal information just somehow vanishes when I fax to your company who claims to ask me all the security questions for my own identity security. I need you to resolve this issue so I can continue in this process with my bank.

I have an e-mail version of my id which I can send if needed. I will not call anymore do to the complete incompetence of every single employee I talk to at the call center. I have never had such poor customer support and there is still no resolve after all the time I have taken from my work day to do what I am requested.

I appreciate your attention to this matter ASAP.

Zachary Phillip Bushilla

Helena, MT 59601

406-461-XXXX

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Joel Fastow June 7, 2016 at 2:36 pm

Hello,
Having been a customer of Equifax for more than 7 years, I am writing to you as I was forced to cancel my account due to the inability of your team to correct a bug in the ID Patrol product. I spent hours on the phone with your “so called” customer service or more accurately disservice team and had repeated promises made that were never kept. In the end, the account is closed, and I am expecting a full refund.

How can a company offer a product that does not function as promised?

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Sherri September 19, 2015 at 7:46 am

I am in the process of trying to fix my credit so I signed up on line to be able to monitor my report, scores, alerts… The information on the website was misleading and all I was able to do was see my credit report ONCE for $29.95! I immediately call Customer Service which was a huge waste of time, I was transferred to someone’s voice mail that said she would be out of the office until 9/11/15 and to leave your name, social security number, phone number and a case number if you had that. First I was calling on September 18th so in a week she hadn’t updated her voice mail, second in this day and age of identity theft who in their right mind is going to leave their social security number on someone’s voice mail? There was no way to speak to a manger as I was rudely advised to call back if I wanted one, the level of incompetence just kept rising with every call I made to get this straightened out. I agree with the person who commented back in March, no one there speaks English and if they do they do not speak it very well so it’s very hard to understand them.

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Hmmwall February 9, 2016 at 3:00 pm

Sherri you are exactly right. I was shocked too. I’m not giving my credit card number to someone in another country. I was appalled that equivalent was handing over my information to who knows in another country! Soon after I hung up I started getting “no caller Id” calls from john at equifax. Yea right! Equifax is setting up victims of identity theft to be taken advantage again! But it kind of works in Equifax favor because then we purchase the fraud protection from equifax and so it’s a WIN WIN for them! Give our info out to people In foreign countries then want us to purchase something to protect US FROM THEM!,, WE ARE NOT STUPID EQUIFAX!

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Connie March 20, 2015 at 12:31 pm

Customer Service…………………may as well be none, they do not speak english and don’t understand it any better. Ask for a supervisor ….. the same. Ask for a manager, don’t have one. I can’t believe that Equifax has my most personal information and I can’t get any answers. However, they can put anything, any TOM, DICK and HARRY reports and it is hell to pay to get it corrected. Come on all you guys I know I am not the only one. Send in your complaints.

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Christina Peppin February 9, 2015 at 11:53 am

Good afternoon – I called the customer service line on Friday, February 6th to set up an credit monitoring account through Equifax. I spoke with someone named “Christine” who stated I would be charged $12.95/month for the service. Not only was I erroneously charged TWICE for the service, I was charge TWICE in the amount of $16.95!! Not a huge amount, granted, but a RIP OFF just the same! I contacted customer service again to cancel the account and spoke with a supervisor (possibly) who goes by the name of “Lucy” who told me the erroneous amount had already been corrected on their system and that it was up to me and my bank to make sure the monies were credited back to the account!! “Lucy” could not tell me when the transaction would go through, nor was she able to notify our bank to make sure the money was credited back from us. My only recourse was to call our bank and file a dispute that could take up to 3 months to resolve!!! It makes me VERY UNCOMFORTABLE knowing now that Equifax has my SS# and access to my credit report!!! I plan on sharing my story with everyone I know so that they will not be taken in by this shady company!!!
Christina Peppin

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Peggy Henry November 1, 2014 at 3:29 pm

On October 10, 2014 I received a letter from Equifax informing me that I could request a free credit report since I had previously placed a fraud alert on my file. When I placed the alert I had requested a credit report copy. I got one from both of the other companies but not yours. I went on line and filled out all your information then was told They couldn’t fulfill my request and I should call. I called but after giving all my information a second time I was told the automation system was down and my request could not be completed. I am concerned that my social security number and credit card number is hanging around Equifax for anyone to get while I can’t obtain a copy of my report. Can you please direct me to a working inite that can supply me with my request. Thank you, Peggy Henry

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