Electrolux Corporate Office - Corporate Office HQ

Electrolux Corporate Office

How would you rate your experience with Electrolux ?

[Total: 8    Average: 1.4/5]

Electrolux Corporate Office Address

Electrolux Home Products, Inc.
250 Bobby Jones Expressway
Augusta, Georgia 30907

Contact Electrolux

Phone Number: (706) 651-1751
Fax Number: (706) 651-7769
Website: http://www.electroluxappliances.com/
Email: Email Electrolux

Electrolux Facts

Founder: Merger of Two Companies
Date Founded: 1919
Founding Location: Sweden
Number of Employees: 55400

Electrolux Executives

CEO: Jonas Samuelson
CFO: Anna Ohlsson-Leijon
COO: Jan Brockmann

Electrolux History

Electrolux Insignia

Electrolux was founded in 1919 in Sweden when two companies, Lux AB and Svenska Elektron AB, merged to form one company. Svenska Elektron AB was a younger company which manufactured vacuum cleaners and parts. It is this division which has become the mainstay of Electrolux. Old Style Electrolux Vacuum

The company makes a wide range of home appliances and cleaning products including washing machines, clothes dryers, vacuums, microwave ovens, refrigerators, dishwashers, and air conditioning units. In addition to the Electrolux name, the company markets products under the names Frigidaire, Eureka, Philco, Gibson, Tappan, and White-Westinghouse in the USA. Modern Electrolux Appliances

In September 2003, the US Equal Employment Opportunity Commission resolved a complaint that Muslim workers at the St. Cloud, Minnesota, factory were not allowed a sufficient number of breaks to observe their daily prayers. Again in 2010 and 2011, complaints against the company were filed by Muslim workers at the plant inSt. Cloud that workers were not able to observe Ramadan. This complaint was resolved by the USEEOC.  The complaint of 2011 stems from the former 30-minute breaks, which were agreed to in 2010, were later reduced to twenty minutes by Electrolux. This complaint was also resolved.

Electrolux has numerous factories in the United States, including Charlotte, North Carolina, Memphis, Tennessee, and Anderson, South Carolina. Headquarters in the US are located in Augusta, Georgia.

Electrolux Building

Electrolux FAQs

Question 1: What is the phone number for Electrolux?
Answer 1: The phone number for Electrolux is (706) 651-1751.

Question 2: Who is the CEO of Electrolux?
Answer 2: The CEO of Electrolux is Jonas Samuelson.

Question 3: Who founded Electrolux?
Answer 3: Electrolux was founded by Merger of Two Companies in 1919.

{ 7 comments… read them below or add one }

Marcia Krouse September 5, 2018 at 2:39 pm

I purchased a Frigidaire bottom refrigerator in Dec. 2017 and have had numerous service calls starting in Feb. 2018. It makes a noise that sounds like a sewing machine and I want Frigeradaire to replace it. They keep sending out service companies and they never hear the noise, I’ve recorded it and the service co. say yes it does sound like that, but they can’t get it do it. I want this unit REPLACED NOW. Tired of dealing with your company.

Reply

Joseph Anthony May 15, 2018 at 1:04 pm

My Frigidaire microwave/Exhaust which i purchased in November 2017 keeps blowing its internal fuse. The unit is still under warranty and the factory techs cannot seem to figure out the problem other than replacing the fuse at each visit. I am on my scheduled 4th visit by factory techs and the answer is always the same.
The first factory tech never bothered to keep their appointment or call to cancel. The subsequent factory tech visits(another company) have been replacing the internal fuse and rescheduling for the next visit which always seem to be next week. What happened to pride of workmanship and follow up on incomplete repair service?
My Corporate Office rep and local factory rep cannot seem to come to a understanding on what could be the issue as they have to have the factory tech discuss it with the another factory tech specialist in Corporate headquarters. Mean while, we have to suffer because of the incompetence or lack of knowledge of the Service Rep and Factory tech.
So the saga continues and we are without a functioning Microwave unit for another week which brings this to the seventh week without a microwave or exhaust fan in the kitchen.
Bravo Electrolux/Frigidaire ! Good way to lose another loyal customer of your products for 9 years.
Joe Anthony

Reply

bs April 23, 2018 at 1:55 pm

Purchased 3 month frigedare,dishwasher,smell like rubber, stop working more than a week, worse customer service,i have to keep calling customer service because they give you no feedback, im concerned this machine can be a fire hazard,will never purchase an Electrolux frigedare, appliance,

Reply

sally seals March 30, 2018 at 10:38 am

Purchased a fridge at Home Depot took two weeks to have it delivered and it was damaged so they took it back. Have not heard from you at all have no working fridge. My husband and I are not in the best health and need a fridge.

Reply

Shannon! December 1, 2017 at 1:49 pm

Worst mistake we EVER made was buying an Electrolux/Frigidare Refrigerator!!! We have had a tech out 7 seven times and 4 supposed repairs have been made and still having the same problem. Tech was out yesterday and replaced the fill tube to the ice maker. Within 1 hour, the freezer was no longer freezing and I called the tech back. They stated I had to wait 24 hours for it to reset. I also spoke with April at Electrolux who stated I needed to give it 24 hours & she would call me in the morning. Still nothing from April and I have attempted to call her 8 times today. And, the fridge part has also stopped working. No one at Electrolux is willing to replace the refrigerator, even though the techs they send are unable to repair the problem. I now have a fridge and freezer that are not working and Electrolux is stating I have to wait 5 days for a tech to come out and look at it. Electrolux refuses to pay for any lost food. I have filed a complaint with the BBB, I will be contacting news outlets and posting on every blog imaginable about the poor quality appliances that Electrolux sells, but refuses to stand behind. This company could care less about trying to make things right with their customers. They only care about their bottom line and putting a Band-Aid over an issue, instead of actually replacing the crap product they sold us.

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Grace Bennington October 26, 2017 at 11:25 am

Trying to reach CEO Alan Shaw regarding an Electrolux Icon Upright Freezer which has not worked for several months. Several attempts at repairs have been unsuccessful. Anyone here have a contact number for his office. This is the WORST service I have ever seen. Since Day #1 these appliances have been a pain. NEVER EVER EVER buy an Electrolux Appliance.

Reply

Morris Newman September 8, 2017 at 1:30 pm

MOE NEWMAN Today at 11:48 AM
To
CUSTOMERSERVICE at ELECTROLUX.COM
Message body
Chris,
Jeremy at Elite Appliance has not received the refrigerator. Here we are, August 2nd to September 7th. I cannot believe that any of you find this fulfillment of service acceptable.You should be ashamed. I wish you could pick up my refrigerator, give me a full refund and let me forget this horrible experience.

Morris Newman

From: “CUSTOMERSERVICE at ELECTROLUX.COM”
To: moego at sbcglobal.net
Sent: Tuesday, September 5, 2017 4:10 PM
Subject: RE: Re: Re: Re: 4274RE: ElectroluxNA: Customer Service Issues

Hello again Morris,
Thanks again for your reply, and for the information.
According to our records, that would be correct. The only difference would be that your extended warranty would not be effective until after the six month repair coverage letter period that I would be adding. Not much of a difference, just putting the coverages in a different order (same amount of time that you stated though). In other words, your extended warranty would not kick in until after the six months that I add.
Again, if you need further assistance, or have any other questions, please let me know.
Thanks again and have a great day.
Sincerely,
Chris B
E-Support Specialist

Original Text
From: moego at sbcglobal.net
To: CUSTOMERSERVICE at ELECTROLUX.COM
CC:
Sent: 09/01/17 19:59:22
Subject: Re: Re: Re: 4274RE: ElectroluxNA: Customer Service Issues

Again,

By your comments, I’ll have a full year of warranty on the new refrigerator. After a year I will have a full year of extended warranty. Plus 6 additional months. Equaling 2 1/2 years of total warranty coverage on the new delivery. Correct?

From: “CUSTOMERSERVICE at ELECTROLUX.COM”
To: moego at sbcglobal.net
Sent: Friday, September 1, 2017 5:55 PM
Subject: RE: Re: Re: 4274RE: ElectroluxNA: Customer Service Issues

Hello again Morris,
Thanks again for your reply, and for the information.
To further explain, you will get a new refrigerator with a one year warranty, plus your one year Extended Service Agreement. I would provide a repair coverage letter for an additional six months for functional issues (mechanical or electrical, not cosmetic issues). Again, we do sincerely apologize for all of the issues with repairing your refrigerator, and we hope to have this replaced for you within the next business week.
Certain models of refrigerator (If large enough, such as yours) require servicing first per the warranty coverage, as this is more cost effective than replacement in the first instance. Since your refrigerator is in a non-repairable status, it qualifies for replacement, which we are working towards.
Again, if you need further assistance, or have any other questions, please let me know.
Thanks again and have a great day.
Sincerely,
Chris B
E-Support Specialist

Original Text
From: moego at sbcglobal.net
To: CUSTOMERSERVICE at ELECTROLUX.COM
CC:
Sent: 09/01/17 18:13:07
Subject: Re: Re: 4274RE: ElectroluxNA: Customer Service Issues

Dear Chris,
I could go to Home Depot tonight and have the refrigerator tomorrow. Unfortunately I’ll be made to suffer through your inept process. I already have purchased a 1 year extended warranty. Please explain what your extension provides. And if the factory warranty begins new with the replacement.

The Frigidaire behavior is unacceptable. Your letter gives me little comfort that I’ve done business with a competent company.

Morris Newman

From: “CUSTOMERSERVICE at ELECTROLUX.COM”
To: moego atsbcglobal.net
Sent: Friday, September 1, 2017 4:55 PM
Subject: RE: Re: 4274RE: ElectroluxNA: Customer Service Issues

Hello again Morris,
Thanks again for your reply, and for the information.
After some research, I do apologize for the issues with your refrigerator, and the repair and replacement process. Our Corporate Back Office is currently working to get a replacement refrigerator for you through a local dealer. You should be contacted within the next two business days regarding the replacement. Please let me know once you do receive the replacement, as I would like to offer you a six month repair coverage letter (warranty extension letter) for your replacement model. It will extend coverage for your new refrigerator out six months past the standard one year. I would like to offer this to you due to all of your inconveniences. Please let me know if this is something that you would be interested in. I would be glad to help with that.
If you need further assistance, or have any other questions, please let me know.
Thanks again and have a great day.
Sincerely,
Chris B
E-Support Specialist

Original Text
From: moego at sbcglobal.net
To: CUSTOMERSERVICE at ELECTROLUX.COM
CC:
Sent: 09/01/17 16:22:31
Subject: Re: 4274RE: ElectroluxNA: Customer Service Issues

Chris B.,

Serial# : KA61910638

Address: Dallas, TX 75225

I regret that I purchased a Frigidaire. I am not used to being treated so poorly.
You may help by standing by your product or refunding my purchase cost.

Morris Newman

From: “CUSTOMERSERVICE at ELECTROLUX.COM”
To: moego at sbcglobal.net
Sent: Friday, September 1, 2017 2:25 PM
Subject: 4274RE: ElectroluxNA: Customer Service Issues

Hello Morris,
Thank you very much for contacting us.
I regret to hear about the issues with your refrigerator, and I will be happy to assist you.
I would be glad to research this and see how we can help. If you can please write back and verify your serial number and address, I would be glad to do so.
If you have any other questions, or need further assistance, please let me know.
Respectfully,
Chris B
E-Support / Correspondence Specialist

Original Text
From: moego at sbcglobal.net
To: customerservice at electrolux.com
CC:
Sent: 09/01/17 11:27:30
Subject: ElectroluxNA: Customer Service Issues

Posted on 9/1/2017

Message Type = Contact Customer Service

Product Information
Customer Information
Message = Morris Newman Dallas, TX 75225469-394-6913File# 8095 7001I am very concerned that you are not capable of providing basic warranty service.My first service call was on 8-2-17. The management with authority are hiding behind your telephone service operators.All I am requesting is to have a refrigerator that works. Mine is less than a year old. I am hoping that someone in your company can get involved and resolve this problem. I do not have the confidence that your service department will follow through properly, Their sense of urgency has been non existent. Please prove to me that this horrible experience isn’t business as usual.Phone operators, great. The service department, lacking any sense of service responsibility.Let’s put this whole nightmare behind us. Forget excuses. I could have found the parts, and the refrigerator on my own. the same day. Get involved and explain the Golden Rule to them all.I would be more than glad to receive a full refund on my purchase and move on.Morris Newman
First Name* = Morris
Last Name* = Newman
E-Mail Address = moego at sbcglobal.net
Phone Number = 469394XXXX

Reply

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