eBags Corporate Office - Corporate Office HQ

eBags Corporate Office

How would you rate your experience with eBags, Inc. ?

[Total: 4    Average: 2/5]

eBags, Inc. Corporate Office Address

eBags, Inc.
5500 Greenwood Plaza Blvd #160
Greenwood Village, CO 80111

Contact eBags, Inc.

Phone Number: (303) 694-1933
Fax Number: (303) 694-9491
Website: http://www.ebags.com/
Email: Email eBags, Inc.

eBags, Inc. Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

eBags, Inc. Executives

CEO: Rob Cassidy
CFO: Steve Neptune
COO: Rob Cassidy

eBags, Inc. History

A group of five people founded eBags in 1998: John Nordmark, Peter Cobb, Frank Steed, Andy Youngs, and Eliot Cobb.

They launched an e-commerce site, www.ebags.com, in 1999 with seven brands, including Samsonite, JanSport, and Skyway luggage.

eBags drop-shipped most products directly from manufacturers to customers, meaning eBags did not keep any stock but rather transferred the merchandise directly from manufacturer or wholesaler to the customer.

The company grew, experiencing some downturn which caused it to diversify into handbags and purses.

eBags expanded unsuccessfully to Europe in 2004, and ended up shutting that operation down in 2008.

Today eBags is an online retailer of handbags, luggage, backpacks, laptop bags, and accessories from more than 500 brands. It has its own brand, The eBags Brand, and also operates handbags.com.

eBags, Inc. FAQs

Question 1: What is the phone number for eBags, Inc. ?
Answer 1: The phone number for eBags, Inc. is (303) 694-1933.

Question 2: Who is the CEO of eBags, Inc. ?
Answer 2: The CEO of eBags, Inc. is Rob Cassidy.

Question 3: Who founded eBags, Inc. ?
Answer 3: eBags, Inc. was founded by in .

{ 6 comments… read them below or add one }

john morales November 30, 2019 at 7:24 am

My order was returned to you by UPS (verified) and after 16 days and one bald face lie I have yet to receive my funds back. I have filed a formal complaint with PayPal and am confident they will retrieve my credit but this should not be necessary. I researched your company and discover these types of complaints number into the hundreds. I feel it is companies such as yours that make every attempt to steal from your customers perpetuates the internet dangers. I will, of course, never do business with you again and will inform all sites that are at my disposal to expose your criminal policies and procedures. Shame on you!

Reply

Cindy May 23, 2019 at 12:21 pm

I was supposed to get a call back from a supervisor at eBags named Andrea regarding Jeff and not getting my refund of $122.63. I left 4 messages on her “direct” line on 05/22/19 and 05/23/19, but she has yet to respond to discuss the matter.

Reply

Cindy May 23, 2019 at 12:10 pm

I received a damaged set of hardsided luggage with on 05/09/19, reported it to eBags chat on 05/12/19 since their customer service was closed, and UPS picked it up on 05/13/19 from my home unannounced. Today is 05/23/19, and I am still without my refund of $122.63. Spoke to eBags representative named Jeff twice on 05/22/19 and he was just outright offensive, rude, and sarcastic. He said words like “crap” to me and laughed at my situation and made light of the fact I was out $122.63. When I asked to speak to a supervisor, he alleged there was none available. He did not want me to report his unprofessional behavior and his poor treatment towards me. I can’t believe eBags gives people like Jeff a job when he is such a poor reflection of the company.

Reply

Leana Sanders July 17, 2018 at 6:16 am

Order # 31090970
I am a senior and I place a order that I did not received and E-bag is refusing to give me a refund. This is crazy to me UPS have investigated it. I received a email on 6-25-2018 that a refund was going back on my card which never happen. When I call I am told that I will be receiving a refund but that is not true. How can a big company like this want this type of negative feedback going around .

Reply

Ashley Wilkerson July 21, 2016 at 8:43 pm

i have addressed this matter several times and shocked at the lack of concern for customer satisfaction or laws for this matter

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Ashley Wilkerson July 21, 2016 at 8:40 pm

Charges me for items not received or ordered for that matter causing nsf fees. contactef for a week to resolve refuse to refund my payment source ans expect me to pay for their mistakes. this is fraud and will not stop untill matter is resolves and be certain to share so others wont have to inquire this treatment

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