Duchess Restaurant was founded in 1956 by brothers Harold and Jack Berkowitz in Milford, Connecticut. The chain now has 14 locations, all owned by Berkowitz and Lavin family members throughout southwestern Connecticut.
Duchess Restaurant offers a casual/fast food type of dining experience with typical American cuisine such as hamburgers, hot dogs, and French fries. Duchess differs from other types of fast food chains as they have produce delivered to each location daily. Food items are cooked fresh when ordered, nothing is pre-cooked and sitting under heat lamps. Chicken burgers and nuggets are hand cut from real chicken breasts, breaded and fried by hand.
The company offers a wide range of alternative food options, such as egg white only omelets, low-carb wraps, and salads.
Just ordered Duchess through Grubhub I ordered two long dogs with relish, mustard, sauerkraut, and bacon bits with extra bacon, also fries and a Big D deluxe meal with Onion rings and a Peach flavored Sprite… the cheese burger was instructed to be cooked medium well … Grubhub delivered on time. when we opened our meals we found both dogs only had bacon with cheese ??? and the burger was completely raw … I called and the only thing they could do was remake our stuff but we would have to go and pick it up … we did … then they got the order wrong again there was only one dog so they put together another one and we decided to eat there… first dog was ok but cold like it wasn’t even put on the grill then when I opened the second dog it was wrong- no sauerkraut … again it was cold … this is just so f*(&(&ed up very disappointed !!!! the store was Wallingford Ct.
Just had our last experience at Duchess in Ansonia. Was scolded by an employee because we misunderstood her muttered directions and when we tried to explain our,confusion, we were scolded by the young lady at the window-we were told That’s not what I told you to do I never told you to do that. . I asked the supervisor for the server’s name and the young lady asked if we wanted know because “she is black.” Why was I accused of being racist? Color has nothing to do with rudeness. We made a simple mistake about not knowing where to,pull our car and I was accused of something horrible.
We wont be back. Our family won’t be back and its a shame, we liked the food but that crossed the line.
Hi Michael and Lou, this is Jill Haymes. I was referred to you by Julie Beitman. I am the Development Manager at March of Dimes in Fairfield & New Haven Counties. We are doing exciting things in these markets to help fight for the health of all moms and babies. We are currently supporting a Doula Program in Bridgeport (Bridgeport Prospers). I would love to get together to tell you about more of the exciting and critical work we are doing. Ultimately, we would love to partner with you and get a retail campaign going. Please feel free to reach out to me at 203-952-XXXX.
Thank you.
Best,
Jill
I went to the Duchess in Monroe, CT. I had an expired $15 Groupon that I had bought for $10. The Groupon websits says that most places will accept expired coupons at the coupon face value. The website also said that some places will onl;y accept expired coupons at the price paid for the coupon. The Monroe Duchess has a different policy. They won’t do anything with expired coupons. They will lose a lot more of my business then the value of the expired Groupon.
I bought a sandwich tuna fish there was a hair wrong bread and no onion and asked if I really have to pay for it the
Spanish mgr on duty said wheres receipt and wheres sandwich
My husband is sick and asked for sand which took one bite and threw it away I never get my receipt. I said I’d look it up on my chase account and there’s no internet service for bank. He asked me 9 times for a receipt and I don’t have it. I said to his are you asked me too many times, then he asked me again and I told him are you retarted
He said he cant get into office. He pulled my patience and I started to yell I don’t have a receipt. He would not wait on me because of this and now I cant bring home a sandwich to my husband. I have never been treated this way. I even offered to pay for sandwich thanks sharon Villafuerte 845519XXXX sdasila240@ gmail.com norwalk ct.
Milford , Ct.
Old gate lane.
This particular location has a very biased customer service…..I work in customer and have been for 20 plus years.
Went in today at ordered a sreak and cheese wrap, small curly fries. Cashier was a young lady with no customer service . I felt like i was wrong for wanting duchess. I will not be returning and I will make sure everyone knows of the poor customer service at this location ….Milford Ct.
Order time i came in was 12:18 p.m….
Boston ave in Bridgeport Ct. Rude rude rude they woke up with a bad attitude check workers check the store
I have stopped today 10/4 at the Orange location in Ct, for a sandwich ! Was 11:30am.
I’m sorry to say that the place is lacking cleanliness, behind the counter , coffee station, and in the dining room.
Behind the counter as much at was visible floor dirty, bad bird black from filth, equipments just dirty.
Coffee station had small fruit flys and was coffee spells and just fool of opened sugar.
Dining room carpet sticky char cushion stained and dirty , char legs black from dirth that has not been cleaned for sometime ………
Needless to say that I picked up the sandwich, I have not had the coffee , and I have discarded the sandwich because I was Uncomfortable consuminget .
My order # 407
I will not visit this establishment again .
Hello I visited your restaurant in ct on Harriet st and main ave…. and explained to management his name is Jose that, I am tax exempt had my credentials in hand…. ive been there before and had no problems But this guy tells me he don’t no how to do this and he would not do anything for me I ordered for for family and could not buy because he was not nice about it help me please !!!
Can you please send me information or point me in the right direction of Duchess franchise possibilities.
Thank you
I grew up in Norwalk. Love your food forever. My friends sister was dying and wanted a burger from Duchess. Your manager helped him pack it so it would stay fresh for the journey and did so much more . I applaud him and your great work ethic!!!! Compassion is so underrated!!!! Give this guy the credit he deserves!!!!!