DSW, Inc. Corporate Office - Corporate Office HQ

DSW, Inc. Corporate Office

How would you rate your experience with DSW, Inc. ?

[Total: 111    Average: 2/5]

DSW, Inc. Corporate Office Address

DSW, Inc.
810 DSW Drive
Columbus, Ohio 43219

Contact DSW, Inc.

Phone Number: (614) 237-7100
Fax Number: (614) 872-1390
Website: http://www.dsw.com
Email: Email DSW, Inc.

DSW, Inc. Facts

Founder: Jay L. Schottenstein
Date Founded: 1969
Founding Location: Dublin, Ohio
Number of Employees: 12000

DSW, Inc. Executives

CEO: Roger L Rawlins
CFO: Jared A Poff
COO: Michele Love

DSW, Inc. History

DSW can trace its roots back to 1969 when Jay L. Schottenstein opened as the Schonac corporation as a shoe licensee for Value City.

DSW (Designer Shoe Warehouse) opened its first store in 1991 in Dublin, Ohio. In 1998 Value City Department Stores purchased DSW,

In 2004 Retail Ventures consolidated subsidiaries of the then-defunct Value City company. DSW was operated as a wholly-owned subsidiary of Retail Ventures until DSW was spun-off in 2005.

Today DSW sells brand-name footwear at discount prices through 501 stores in 40 states and Puerto Rico. On average, stores are 22,000 square feet and stock 23,000 pairs of shoes.

The company trades publicly on the New York Stock Exchange under the ticker symbol DSW, is #872 in the Fortune 1000, has 11,800 employees, and had $2.50 billion in revenue in 2014.

DSW, Inc. FAQs

Question 1: What is the phone number for DSW, Inc.?
Answer 1: The phone number for DSW, Inc. is (614) 237-7100.

Question 2: Who is the CEO of DSW, Inc.?
Answer 2: The CEO of DSW, Inc. is Roger L Rawlins.

Question 3: Who founded DSW, Inc.?
Answer 3: DSW, Inc. was founded by Jay L. Schottenstein in 1969.

{ 71 comments… read them below or add one }

Tina Ahart October 28, 2018 at 11:19 pm

I was fired unjustified because the security guard first shift complaining the way i sign my name she told the company i wasn’t signing in. If they look at sign in sheets i sign in every morning.Im very disappointed in this company every one is complaining bout this same guard. Temp service worker she called i told her what happened.Before that i spoke to a boss at the company bout the same issues. I asked the guard why is she always nit picking with me fore the last two weeks before then i mever talked to her.I think the matter should be looked into more n my firing they didnt have just cause. I plan on finding out who her supervisor is n reporting her bad. behavior it. Very un professional n so was the company behaver. Im going to see what can be done bout this


Rachael Suchowski October 24, 2018 at 8:07 pm

I just had the absolute WORST experience with DSW. Their customer service is absolutely horrible. I place an order and a couple hours later realized it was for the wrong size. I immediately emailed them and no one ever responded. So the next morning I started a live chat where their employee told me he would cancel my order and I could reorder the correct size. I never received a confirmation that it was canceled so half an hour later I started another live chat to double check, they say yes it was canceled you will receive an email. I never received one, so I sent another email to customer service and yet again NO ONE responded or even acknowledged me. So on my lunch break at work I started my third live chat where the employee said my order was released to be shipped so they couldn’t cancel it!!! What????? I canceled it several hours ago and was told not once but twice that it was canceled and I saved the live chats so I could prove it. We talked and he said give it 24 hours to resolve it self and your order will get canceled and did it get canceled…nk it surely did not first thing the next morning I get an email saying it shipped!! I was so mad. So I call customer service where the manager proceeds to tell me she doesn’t think they did anything wrong! I am returning them and will but them again from another show store. Omg worst experience ever I will NEVER buy shoes from DSW again!!!!


Wynn Wooten October 17, 2018 at 6:18 pm

I am still on hold after 54 minutes! I received my shoes today and they are returns that have been worn. After reading all the negative comments on this site it’s clear that DSW doesn’t care about customer service. There are to many other shoes stores to buy from, so long DSW.


Julia Allerding October 14, 2018 at 7:30 pm

I returned a pair of shoes 2 months ago and waited on hold for 30 to 45 minutes three times with customer service trying to get my credit back on my card. Each customer service person said they made sure the credit was put back on my card and still no results. I will never buy anything from DSW again and will definitely not recommend them either.


Cintia 55 June 27, 2018 at 1:36 am

Bring back the Duffle that holds the shoes I’m Red or Blue or Red Big flower even I’m a vip and the ran out while I was in line.!cihayes84@ yahoo.com please mail me one as vip member!


Can't say September 5, 2018 at 1:34 pm

If you think you’re frustrated imagine how the associates feel getting yelled at all the time by customers who weren’t able to get one. Corporate does not care that it’s creating an unreasonable working environment for their store associates and let’s associates take all the blame.


Jeannette Hellkamp June 4, 2018 at 10:32 am

I have been trying to get a hold of a customer service rep for two days. When I called your number yesterday there was a 221 minute wait so I went to your website and received emails saying there was no one to respond but my time is valuable and that you appreciated my patience. Today I was told it was a 26 minute wait and as of right now I have been on hold for over 32 minuets. I want a call back from CEO Roger Rawlins. I am sure he will understand the value of people time. I do suggest he reads the customer comments on your website first since I am not the first compliant. My number is 216 906 XXXXX


Olga May 19, 2018 at 11:08 am

Worst Customer Service experience! Bad,bad ,bad.


C Connor May 15, 2018 at 11:45 pm

WORST CUSTOMER SERVICE EVER!!! Reading other comments lets me know I’m not alone. I’ve called four days each day time wait is longer! Todays wait time iwas 249 minutes!!!! I’ve sent three emails in three days….no response!!!! DSW is the worst!!!!!!


Marilynn May 14, 2018 at 11:42 am

i received a promo card in the mail telling me my status was upgraded to vip and that they had a promotion beginning 5/3/18 for a weekender tote. honestly, i don’t generally go for the promo items, but i liked the tote and ordered online on 5/4/18. when going on the site, the first thing you see is the tote and the code to use. i purchased some shoes i didn’t need, but i could use and put in the code. i noticed that my order was completed with no mention of the tote. fine. i figure they must know something i don’t and it’s automated. i finally get my shoes and no tote. i called customer service and it told me they had a 388 minute wait time! yes, you read that right? who would even admit to such a thing?! i sent an email inquiry, but i have no hope that it will be looked at. i have called a couple of times and waited forever on hold. i finally called their corporate headquarters and they have an automated response and when you dial in the name of the ceo, roger rawlins or the cmo, debroah ferree, they are not listed! i finally got a receptionist on the line after many callbacks and they would not give me anyone’s email address, but transferred me to an assistant where i had to leave a message, for both of them (it took 5 call backs before i got through again). these people are on the run because they are into bait and switch and they don’t care one thing about the consumer. i’d rather go to zappos or amazon to get shoes than to ever be treated like this. outrageous! you have lost a customer, dsw.


JoAnn Gigliotti May 11, 2018 at 6:54 pm

Roger Rawlins, CEO
Deborah L. Ferree, Vice Chairman & Chief Merchandising Officer
DSW Inc.
810 DSW Drive
Columbus, OH 43219

At 5pm on Thursday, May 10, I visited your DSW Shoe Store at Oxford Valley, PA. Before I started shopping, I asked if I could see the Weekender Tote Reward that I would receive when I made a $39 purchase. “Sorry, we’re all out” said Chip the Manager. “What? How can that be? This is the FIRST DAY of the promotion period” I said. “We were out by 1pm!” explained the manager.
You proudly boast on your website “It’s Good to be a VIP” and “Rewards Got So Much Better” yet on day one of your latest free tote promotion, the store was OUT of the reward by 1pm –sorry but no, the reward was NOT better, it was non-existent. This is a TWO WEEK PROMOTION and you are out of the reward by midday! You’ve got to be kidding me. That certainly didn’t make me feel like a “Very Important Person” and it has solidified my resolve to shop elsewhere – there is a big mall with stores clamoring for business right around the corner.
And, the manager explained, that promotion was already going on for the past two weeks with the “Premium” members. Wow – no mention of that in the store or on the direct mail that was mailed to my home. No request for me, ever, to be asked or invited to upgrade so I could get in early on the promotions. No, not a VIP, not feeling special – feeling cheated and lied to.
“Switch and bait” is dead in marketing – you need to revisit your marketing and advertising practices.
Can’t say it enough how I am thoroughly disappointed with DSW and how I will not be lured into believing that you are going to give us any worthwhile reward. Turning to social media and my large circle of friends and colleagues to complain loudly about this latest insult from another big box store that takes advantage of its once loyal customers.

JoAnn M. Gigliotti
Morrisville, PA 19067


Tanya May 3, 2018 at 5:20 pm

I have been a premier member for a while and prior to the new award change you advertised on all your shipping boxes “Prime Member? Free next-day shipping on every order” – key phrase: every. That is NOT true because if the item is shipped from the manufacturer as a prime member you wait the standard shipping 4 to 7 business days. I have stated this complaint to your shoephoria representatives and supervisor on several occasions – to be told the feedback was going to corporate. When I receive the updated DSW Rewards VIP email on 5/2/18 stating AGAIN – Elite Members “Free-Day Shipping on ANYTHING”. Once again, you all know that is false advertisement. All merchants who offer coupons, rewards, discounts, etc. states – “select styles”, “exclusions – the exclusions are listed.


Janet Smithey April 4, 2018 at 8:58 am

I shop at DSW a lot. I love their shoes. Last night 4/3/18 I had a horrible experience at the DSW at the Tower Shops in Davie, Florida. I waited in line over 40 minutes (on a Tuesday night!) There was 14 people in front of me and about 10 people behind me. There was one person (Eve who was doing a great job) on the register. Laurie the manager walked up and when asked if she could open another register said “someone called in and I’m the only manager on the floor” and then proceeded to restock the returns. Um Hello! Maybe hire people who don’t call in sick and instead of restocking get your butt on a register. Very poor customer service! Apparently Laurie has a history of this kind of behavior (read Yelp). Sounds like Corporate needs to teach their employees about customer service!


Laura McCall December 20, 2017 at 5:28 pm

Terrible service. Received the wrong item and can’t get through to customer service. I am a premiere member but will not be shopping at DSW anymore.


Chantel December 20, 2017 at 1:59 pm

The worst customer service line ever! I ordered shoes on 12/6 and never received them. I stood on hold for 2 hours and did that the chat that no one every responded. In the end I asked for a refund and REFUSE to ever order from DSW


Taylor Rodgers December 8, 2017 at 4:16 pm

ABSOULTLY THE WORST CUSTOMER SERVICE I HAD IN MY LIFE I ordered two pair of shoes on the day that my shoes are supposed to arrive I get a email that my Oder was canceled that’s it no detail on how I should expect a refund or my shoes I wait in customer service for over a hour and half every time I have been on hold now 2 hours and it’s been a week and a half I’m still not sure where my money or shoes are THERE SCAMMERS


Terri J. December 7, 2017 at 6:59 pm

I placed an order for three pairs of shoes on 11/7/17. I received one pair in one mailing and a second pair in another separate shipment. The third never arrived. I have tried to reach customer service at least 5 times and was on hold for a minimum of 30 min. each time. No one ever came on the line. I have emailed customer service…nothing. I have added a comment on the shipping webpage…nothing. I have emailed “orders”…nothing. It is now 12/7/17 and I am still without my last pair of shoes, no response from DSW and my card was charged for all three pairs in the order. Needless to say, I am totally frustrated and disappointed in a company I have done business with for years. If I get no response from this, your CEO gets the next correspondence.


janice steimer December 7, 2017 at 12:58 pm

jsteimer@ rochester.rr.com I’m 60 plus minutes on hold they sent two different sized shoes email said to bad send back if we have more we’ll exchange otherwise oh we’ll live chat closed cause to busy called corporate number while on hold and she put me back I the loop


Marcia Frost December 4, 2017 at 9:11 pm

I placed an order on 11/24/17. Specifically because I wanted the promotional item large bag and smaller shoe bag. I received my order today no large bag. I tried calling many times today 12/4/17. Waiting at least 20 minutes before hanging up many times. I left my phone number no call back. Finally after the 5th time I got through after 25 minutes. Customer service rep said the bag was not shown in the Cart. I know I saw the item etc. because I wanted it! Besides she said it was all sold out the day it came out 11/23. Soooo what didn’t DSW say All Sold Out! I was going to give the bad as a xmas gift. I’m very disappointed in customer service and how all this was handled. Not good. I’m not happy!


Linda October 27, 2017 at 9:42 am

I’m with Hector. Worst experience I ever had with trying to get ahold of a customer service. I wanted to edit my order and needed to speak to a CSR. I finely got a person after a day in a half. Once I got someone he was very pleasant and did help me. They better get their acted together, the holidays are coming.


Hector October 6, 2017 at 7:47 pm

Does dsw read the complaints people post, quite a few…


Hector October 6, 2017 at 7:40 pm

Worst experience I ever had with an e-commerce company, three hours trying to get a hold of customer service, wanted to edit my order and could not on website, only reason I was able to speak to CSR was I hit the prompt to place an order, never again will I buy from dsw, been blowing you up on social media, get more people or stop selling online.


d radwill November 6, 2017 at 10:36 am

Worst Customer Service experience!

I am a Rewards Member-tried to access my account online–needed a new password.
Every password DSW sent me did not work—-that’s because they don’t send the password
for 2/3 hours. So I was locked out of my account.

Tried to call Customer Service for two weeks–wait/hold times were upwards to forty minutes.

Tried to do “live Chat”-what a joke–always says it’s busy.

Finally contacted online Customer Service—one of the ten temp passwords
they sent me worked.

On the DSW site–there is no Place to put in an inventory number of the shoe I wanted.

Contacted customer service online again!!

So–needless to say–what’s I got into my account–found a way to find
the shoe I wanted with the inventory number———the shoe I wanted in the
size I wanted was NO LONGER AVAILABLE.

Ripping up my DSW mailings-coupons-free stuff cards and rewards member #-I’m out I’m done

Online shopping is supposed to be easy DSW poor website functions and lack
of adequate customer service reps turned this experience into a frustrating nightmare.


Alana Young October 4, 2017 at 9:22 pm

The Lafayette store’s management is ridiculous and i dont see how these people are allowed to run it. While was employed here, it was obvious that they have their favorites and will do everything they can to make those they don’t like quit. They also make fun of customers over the headsets. The store manager is never there and if you ask for some time off she freaks out and asks for you to put in your 2 weeks. I have a medical condition and I know they wanted me gone because of it and also the fact that I don’t kiss management’s butt. They shouldn’t treat the business like a high school clique or accuse me of being a thief. Oh and don’t sick either cause they will write you up for it, even though I had a doctor’s note.


Kenneth G. Nielsen September 29, 2017 at 5:24 pm

I was refused being able to return shoes I did not want after only one week. The Store manager at Jantzen Beach Supercenter store in Portland Oregon told me that they could not take back shoes that had been worn. I had my receipt with me, I am very sad being treated like this. I have no other recourse, customer service said they were sorry and all they could do is offer me a credit so I could buy another pair of shoe? I want a refund.

Terrible customer service and another customer bites the dust. We do not need stores or companies like this to pollute the American landscape. I hope DSW goes out of business as they should treating customers like this!


Maureen Howland September 14, 2017 at 11:39 am

I really like DSW stores. I can get good prices and the sales girls are always just lovely. I also like the generous return policies and coupons!
HOWEVER, to the corporate staff PLEASE STOP using the USPS to get packages from FedEx (who is great) to deliver shoes. They are totally incompetent. They do not deliver, don’t leave notes, you CANNOT get them on the phone, and they are RUDE.
THey DO NOT CARE whether you get your package.
I have been going though a huge hassle with USPS for a week now to find a pair of sneakers they cannot manage to deliver! I called at 9 AM today and they said a one hour wait on the phone after listening and responding to a lengthy automated message in both English and Spanish (what??? Are we in Spain?)
I am so frustrated right now.


gigi October 23, 2017 at 10:25 am

Seriously, I’ve been trying to get a copy of my receipt —- because DSW won’t accept the return BUT the manufacturer is willing to once they know the price. DSW can provide a copy of the receipt, but the hold time is over an hour. Left a call back number, they returned my call 9 days later! Put in another call last week, still waiting. Today, pressed the button to place an order – they said it would be approx 45 minute wait. I agree with the Spanish and I’M SPANISH. So tire of this PC BS.


Preston September 14, 2017 at 10:03 am

I visited a DSW store yesterday and because my hair was not done I had on a hood. You’re ignorant store manager ERIN (5253 Campbell Blvd, Nottingham MD, 21236) followed me around the entire store and hovered me in the jewelry department. This is absolutely ridiculous, I work for the Government I have more than enough money to buy a piece of jewelry that’s 70% off clearance. Yes I purchase the jewelry because I needed it but I will never patronize DSW again! All winter boots and summer sandals will be bought elsewhere!


Luis September 13, 2017 at 9:58 am

An incident occurred at one the dsw locations. A report was supposedly filed but have not been contacted by risk management. I even left a couple of voice messages. At what point should I contact the department of consumer affairs and file a report just based on the lack of compliance alone?


Luis September 20, 2017 at 10:38 am

It’s been almost 20 days since my 13 year old daughter tried on one of the shoes on display that had sharp metal sticking out of the sole. An incident report was filed but no attempts to contact me had been made. I left messages for Jenna in Risk Management, CEO Roger L. Rawlins, CFO Jared A. Poff, and COO Michele Love. None of which called me back but leaving those messages earned a call back from James Jensen, claims adjuster with Corvel. He rudely cut me off several times while I was talking and asked me what I did for a living. He offered me a 40 dollar gift card and I declined that offer. I told him I would seek retribution through other channels. The very next day, he called me back and said he would increase the gift card value. He literally harassed and prodded to extract a figure that would “satisfy” me. I threw out a figure only to have him tell me no and then hang up the phone on me. Funny enough, I was on the phone with the department of consumer affairs when he called me back. So I cancelled that appointment thinking that this would be resolved when I called James Jensen back. I was wrong.

Since then, I left a Voice message and sent an email to Kristen Kraner, public relations for DSW. This is my final attempt to have someone not only get back to me, but to make things right. I have tried to avoid taking different avenues but I find the courtesy is very much one sided.


Jim in St Pete Fl September 6, 2017 at 6:52 pm

I understand that you are going to keep your store open at Tyrone mall this Saturday. Please understand that Friday is the last day to leave this area if we get hit by the storm. Please re-think this thing, have another conference call, and hopefully make a socially responsible decision. You could be putting lives at jeopardy. Please close it down Saturday. Error on the side of caution if it’s going to hit on the west coast. Many Thanks Jim


George Mann August 16, 2017 at 6:44 am

I recently bought a pair of sneakers from you. I sent them back with you all a bowl via FedEx. As of today’s date I have yet to receive noticed that you got them back using your label this is not a good excuse of a little courtesy and acknowledging you have received your product back and I am being compensated or refunded my money. It is my plan to go to one of your stores instead of Internet vying to purchase my sneakers because you have a store less than 2 miles from my home. I would appreciate acknowledgement of the return and that my money is has been refunded.


Marji Eggleston August 9, 2017 at 11:05 am

I wanted to commend Elizabeth Taylor, Store Manager in your Westminster, CA, store for her sterling performance recently. I ordered a pair of shoes online. Normally, I have them delivered to my home, but this time, forgetting that I’d be traveling for a month and unable to pick them up, I had them shipped to the Westminster store for local pick up. Elizabeth not only tracked them through their entire route, but offered to remail them to my NY address so they would not be returned to the vendor.
Her cheery attitude and problem solving skills should be highly valued by DSW.
If I still owned my former high end rental house, DSW would be in serious danger of me recruiting her away!
Thanks again, Elizabeth for your outstanding g customer service! You are a gem!
Marji Eggleston of the silver huaraches.


denise smith July 10, 2017 at 4:44 pm



ellen July 6, 2017 at 10:09 pm

I don’t understand why I have to give my location to be able to shop on line with DSW shoes. I do not give my location info out and VERY much resent this intrusion into my privacy. If this is the only way to be able to shop online with DSW shoes–count me out.


Catrie July 18, 2017 at 8:08 pm

DSW ships from their stores to customers


A. C. Prothro July 6, 2017 at 4:50 pm

Good day DSW. I am a part-time shoe lover associate in the Houston/Pearland area store and I have a concern. I was asked to join the DSW team about 2yrs ago by the store manager who observed that I was a frequent shopper who would entertain others, engage in conversation with associates, and enjoyed shopping for shoes! After being asked, I thought to myself, this would be a fun place to work a couple of days a week for a few hours after working a long, stressful 8hr day in the medical field. So after a couple of days, I applied on line, and within a few days I received a call to start immediately because of my 22yrs of retail experience and my awesome customer service background. I was excited and so thankful for the opportunity to do something I enjoy: SELL SHOES!!! However, things have changed, 2 other managers have come there and gone, the enthusiastic, encouraging MODs have moved on and the thrill of selling shoes for DSW is not there anymore!!! The new management is really making it hard to come to DSW to service the customers cheerfully, create a good atmosphere of good moral amongst the team, and this is not good! HELP! How can we make this better. I really enjoy working there, but……..??????


Tanya July 2, 2017 at 8:48 pm

Dear Roger Rawlins, Jared Poff, and Michele Love,
I have been a loyal customer/reward member of your stores for years, I have time and again received great service at DSW which is one of the main reasons I shop at your store. But to my surprise, on the date of July 3, 2017, I was at the receiving end of some very poor online customer service by the supervisor Brandon P. 

On the said date, I made sandal purchase through the customer service line, and wanted to make another purchase but in a different color. The black color sandal stated on the customer service system reflect only size 6 & 7. So, I called around to different DSW’s stores. I found a store closer to where I reside that had my size and the price was 30% cheaper than the online price. I called the customer service representative and explain the price difference. She told me that DSW online does not price match the store prices due to inventory policies. After requesting to speak to a supervisor – Brandon proceed to handle the issue further. THE WORSE CUSTOMER SERVICE EXPERIENCE WITH BRANDON IN MY LIFE. Brandon refuse to provide me with your corporate number and the name of his direct report. Brandon told me to call back tomorrow, 7/3/17 to get the answer to my questions and disconnected the call.

I was appalled at such behavior, and have a good mind to take my business elsewhere as suggested. I hope you would look into the matter, and make sure such an incident is not repeated. Your company has been known to provide good services, and such events tarnish the company brand, so please address this issue soon.

I look forwarding to hearing from you soon.


Sarah Tarver July 16, 2017 at 7:38 pm

I just now had a horrible experience with that supervisor Brandon. After reading your testimony I knew I had to say something as well. He was very rude. All he did was continue to repeat himself over and over not resolving my issue. His whole tone was mean. I don’t know how it’s possible for him to receive 2 complaints within the same week and not be held accountable. I am a retail manager at a very busy well known store. If I as a manager ever acted hostile like Brandon did I would definitely be written up for my actions.


Jill Cosgrove July 1, 2017 at 8:38 pm

My 16 year old daughter recently got hired to work at the DSW store in Glen Mills, Pa. The first day of training the manager (Dawn) handed her an iPad and sent her on a scavenger hunt. She told my daughter to ask her any questions she may have during the process. When my daughter needed to ask her a few questions she acted like my daughter was bothering her and said “go ask someone else”, so she did , then that person said, “I’m on a break, go ask someone else”. NO ONE WOULD HELP HER! What type of training is this? When I picked her up she said, “Please don’t make me go back there”. No wonder this store can’t find employees to work there! I hope someone from your corporate office is paying attention! No one should be treated like that, especially on their first day of training, or should I say lack of training!


Lisa June 30, 2017 at 12:43 pm

DSW is the worst place to apply for a job. I did the application online. They called me for an interview and was impressed with my resume. I was given a name of the hiring Manager for the second interview. Unfortunately, that Manager left/resign from DSW. I called the store and asked who is the hiring manager and explain the situation. One rude employee hung up the phone. Why give a number and name for a second interview if they didn’t find my resume good.


Tijuana Harris June 17, 2017 at 10:33 pm

I have been a rewards member for years and I have come to realize that DSW has the worst customer service in retail. Calling the customer service 877 number is a 30 minute wait time for each call. The catch phrase is: we care about you, but yet there is an average wait time of 27-30 minutes. What an irony?

I ordered a pair of sandals online and for some reason the system has began dropping my house number from the mailing address. This has not happened in the past. I have received many, many shoe lover boxes but this time I ordered a pair of sandals for a Mother’s Day trip. I saw the confirmation email stating that the shoes were shipped along with the expectation date. A week later I received an email stating that the shoes were being returned to the company because of an undeliverable status. I have been living in my home for 10 years. I have also received multiple mailings to my same address for years detailing every shoe promotion or sale at my home address. I tested the site and it shows my full home address. I called the 800# and I received the worst customer non-care ever I asked to speak to a manager and I was unfortunately transferred to Sameen who was just as rude as the associate before her. I was asked to travel an hour away from my home to pick up another pair of shoes because that store had them in stock. My reply was ” So I am supposed to pass Macy’s and many other great shoe stores to pick up a pair of shoes, no way!” When I asked to speak to her manager she said :I am the highest supervisor in the building!” I then called the Lawrenceville store manager, Lindsey, who at first seemed very concerned. She made a call to the 800# and she apologized and she said that she would contact the customer service department to get my order taken care of. I cashed in $20 of rewards points towards the purchase which I lost in this transaction. She stated that she would mail a gift card to me for my trouble and as a way to apologize for the troubles. Well that never happened. Unfortunately I lost the $20 credit and I did not get the gift card. I will just stop shopping with DSW altogether.


Lilly August 11, 2017 at 7:10 am

It’s “I’m here 4 U!”


Stephanie Toth June 7, 2017 at 7:38 pm


I’m in the exact same situation as you! I had the free cooler coupon, entered the PROMO code at checkout on the first day of the offer (5/28/17) and never recieved the cooler with my order. When I called to complain, I was told that I didn’t correctly follow the instructions and never put the cooler in my cart (despite the fact that the coupon never instructs you to do that and only says “enter promo code at checkout”. When I told them that the compensation they were willing to provide ($5.00) was not equal to the gift I was supposed to receive for my purchase (est. retail value of the cooler was $29.95), they hung up on me. Twice. A call center employee and a supervisor. Sooooo….. I decided to google “DSW Corporate headquarter contact” and got (614) 237-7100 and asked to leave a message for the CEO Michael MacDonald. Guess what? The person who answered the phone said that not only could I not leave a message because he’s never heard of that person, but the location is merely a warehouse at a different address completely! Does anyone have the real DSW corporate headquarters phone number??? Why do they have this number and address listed, but its actually a warehouse on 5th street (or something close to that)??? Why hasn’t anyone else tried to call this number and called them out on the fake location?? I dont think i’ve ever been this mad at a company before.


Debbie May 31, 2017 at 9:23 am

I recently received an e-mail from DSW advertising a free cooler with an shoe order. I placed my order for shoes and included the free code for the cooler. I called DSW customer service the same day regarding my order because I did not see the cooler included in my confirmation but the line was busy and I left my phone number for a return call. No one called me back and I also sent an email but no one emailed me back either. You have horrible customer service. After 2 days of trying to to speak with someone I finally got through and Vince the customer service person told me I didn’t include the cooler in my bag but I did include the code the instructions on your website were not clear. He told me they did not have any coolers left. I than asked for a supervisor and than he told me that I would receive the cooler in 3 to 4 weeks. I am very upset with this process and will not be ordering from DSW any longer!!!!


Courtney June 3, 2017 at 12:30 pm

It’s been a nightmare dealing with them the last week or so. I contacted Shoephoria about it and they haven’t done much as of now. I received the last box from my order today and no free cooler bag was included…

Does anyone have the direct contact info for corporate? If not, think I’m going to go look for it on a career networking page.


Megan Frattaroli May 12, 2017 at 11:33 pm

CFO, Human Resources, District Manager, and All other Corporate Directors,
I have been a loyal customer for years to your company. Even driving over a hour to get to your store when your company did not have a store in our area. I have been enduring hard financial times. I have had cancer which changed my life physically, mentally, and financially. Due to all of this I have been on a budget. I am a single college educated mother who works full-time to provide everything for my child to have every opportunity even if it means I come second. My son who is a straight A, also a student who works, plays football, and plans on going to college. All while helping out around the house for his mom who loves DSW. He feels bad because I never do anything for me and he had purchased me a $50.00 Gift Card for Christmas a year ago and a $25 Gift Card for my birthday last year also. I have been saving them for a good coupon so I can get 2 nice pair of shoes. Everytime a good one comes up its just not the time financially for it to work.

There are two pairs of shoes that are in my shopping cart. A couple weeks ago for tax time there was a coupon for 20% off and Free shipping. I stopped in the store and told the salesperson and they looked at my account and said i had a $5 birthday coupon coming up and they would save the 20% off coupon for me and I could use both 20% off and $5 birthday coupon off.

I went tonight to order the two shoes I have been searching for months and no 20% off coupon in my account. So I call and waited on hold for 35 minutes to get through and then was told that they could not give me that discount and I can call back tomorrow and talk to another supervisor. I understand there are rules but I have also worked in retail and I know you take care of your loyal customers who love your product. I felt like the customer service rep just wanted me gone. It was very uncomfortable. I have worked hard my whole life and times are tough and its disappointing to be treated in this manner.

Also I would feel more comfortable if someone from the upper level would contact me back. Rather than me call back wait and be told the same thing.

Your time is highly appreciated and I hope mine is in return. After having to jump through multiple hoops I feel the company should take care of my order. This has been stressful, embarrassing, and time consuming (which I am already short on) situation.
Thank You


Ana Pulido May 11, 2017 at 9:56 pm

I went in today 05/11/17 to look for some shoes I saw online last night at Piemonte Ontario Center in California. I was super excited to go into the store as I am a huge shoe fanatic but I left feeling disrespected and without any shoes.
I approached an employee on the floor who was working on inventory. I asked her if she could help me find a shoe that I saw online and showed her a picture. The employee didn’t look up to make eye contact with me she simply just said if you walk around the isle you may find it. The reason I asked for help in the first place is because I was on my lunch break from work and I wanted to find just what I was interested in or even to get help with similar styles. I then walked away in search for the shoes but I became frustrated and embarrassed. The employee walked by me and asked if I had found the shoes and I responded no. It then crossed my mind that I could ask someone in the front by the registers if they could pull up the website. When I got to the front I explained to the employee what I needed help in. The register employee said it would be hard to look up a shoe without the item number and said I could go on the website myself. I told her I was having a hard time accessing the website in the store so she said she would call someone with an ipad to pull up the site. The employee working on inventory was called to the front and told us that the site was down. So I asked, do you guys carry any BC FOOTWEAR brand in the store. Both the employees said never seen the brand in store. They told me to just order them online.
What I thought would be a good experience turned out to be a bad one. I left feeling disrespected and ultimately sad and upset that I couldn’t get any real answers.I have worked in customer service for over 10 years so I always try to be respectful of others and employees because I know that it can be hard when you get hard customers; but I walked in the store in a great mood so I should not have left unhappy.


Christine Morris April 30, 2017 at 2:04 pm

I am SO very unhappy with my shopping experience at DSW.. they had an offer where if you spend $100 00 in gift cards you get a $25.00 gift card for free… However I couldn’t use the $100.00 card the same day..I understand not being able to use the extra one but the one I purchased I should have been able to use!! So if I fur chase a gift card for someone for a birthday present..they can’t shop the same day with the card??? That’s not good customer service…not to mention the cashier was the rudest cashier I’ve ever met!!! And I’ve been in customer service my whole life.. I will NOT be going back to DSW I don’t deserve to be treated like that by a cashier at any store and there are plenty of other stores to shop at…the WORST CUSTOMER SERVICE EVER!!!!


Christine April 30, 2017 at 1:48 pm

I have been trying to get through to customer service for 3 days and the hold times are ridiculous!!! You are are billon dollar company and you cannot afford to staff more CS reps? As of this minute I have been on hold for 31 minutes and counting. Your message says a rep with be with you momentarily!! Really. You do not deserve my hard earned money because you do not care about customer service!!!!!


Cindy Johnson April 26, 2017 at 3:23 pm

DSW is on a tRump boycott list. They sell products benefitting his family. Boycott until they discontinue everything with the tRump name.


Sadie August 30, 2017 at 4:49 pm

Cindy, get over yourself. This is not the venue for you to vent your hatred for Trump.


Jackie April 21, 2017 at 11:57 pm

I’m really upset with DSW, you come to work on time stay late when needed always call if you’re running late or can’t make to work if you’re sick get along with other employees and very nice to customers but you break a rule regarding there rewards program and you’re fired right on the spot, now I know you give employees hand books and yes employees should read them but policies that can result in termination should be discussed offen


Jackie April 21, 2017 at 10:37 pm

I’ve been shopping at dsw for years but I’m really upset with there policies with there employees, someone very dear to me was fired for a policy they were not aware of. This person loved this job and was a good worker and was let fired because of there rewards program, yes this person did something wrong but to be fired just isn’t right what ever happened to a warning or probation, cash registers can be short of money lots money and people don’t get fired at dsw, but a mishandling of rewards and you get fire for 10.00, how about making the employees pay it back, now I’m concern that this will prevent this person from getting another job, dsw you have fired a really good person.


Jen July 24, 2017 at 12:25 am

Jackie I understand how you feel My niece is going through the same the at an DSW store now. She didn’t get a warning or anything. She did the exact same thing mishandling rewards. Luckily she didn’t get fired. DSW policy towards employees is unacceptable. Why you so strict towards employees but not so strict towards those who steal merchandise from your company it’s a shame. From the things my niece has told me about this company I wouldn’t recommend anyone to work here.


Alana Young October 4, 2017 at 9:30 pm

This happened to me too. They didn’t fire me, but basically made me quit. Don’t ever work for a company that will let a thief walk out the door without doing anything but fires hard working employees for something so petty as their stupid rewards!


Megan October 22, 2017 at 1:33 pm

I left another good job to work for DSW and open a brand new store. They used me, barley gave us the training we truly needed, and the area and district managers were very disrespectful. They fired me ( Assistant) and the store manager bc the manager called the cops on a shop lifter; and bc I was there that day I was fired too for no reason. They were so disrespectful and would not explain to me why I was fired. this company is the worst I have ever worked for, I no longer shop with them, they will never received my business!


Pat April 19, 2017 at 3:00 pm

I recently purchased a $100 gift card to present as a gift to a family member. At the time of purchase, I asked if I was being credited with this purchase on my rewards account. I was told that I would not be and that the person to whom the GC was being gifted could ask for the rewards credit. This is illogical to me as I am the person who is spending the money and making a purchase. I don’t understand this way of thinking and would like it explained. I feel that since I spent the money I should receive the rewards benefits. Please explain. Thank you


Deedee April 18, 2017 at 8:05 am

I bought a pair of bandolino heels in January and have been wearing them at work for the last to weeks. They are horrible because they are gapping on the sides. Can I exchange them for a completely didn’t pair of shoes?


Elaine Cavalier April 8, 2017 at 11:31 am

I would like to see a DSW store in Slidell,La.The closest to my home is Kenner .La.Please consider this area.
Thank You,
Elaine Cavalier


Nadia zapata December 22, 2016 at 8:46 pm

Hi, last Saturday I ordered 2 pair of shoes online. A couple minutes after (1 hour tops) I emailed customer service and told them to please cancel my order because I was afraid it wouldn’t arrive before Thursday 12/22/16. I never received an email and that same day when I called they ASSURED ME that the shoes were going to be here before Thursday. It’s Thursday my shoes are not here, I had to go out of town right after work for an 8 hour drive and I’ve been stuck here for 3 hours sending emails of proof and calling customer service to either get my shoes today or the money back today for my gifts. I am now late for my trip, I am stressed, upset, without gifts!!!! This is so unfair this was barely my second time shopping here and I am beyond upset. I have called multiple times, lost time, money, my trip. This is not fair and no one can tell me where my shoes are at?! “They’re stuck somewhere” this is so upsetting first of all I do not know why customer service did not reply, second, why 2 customer service representatives assured me that my xmas gifts were gonna be here before Thursday. Is this a joke?


Heidi Roeglin December 15, 2016 at 5:41 am

I worked at the Little Rock, AR location for a week which was awful. I sent a written resignation to the manager. As of today, December 15, 2016, 6 weeks later I have received nothing. Not a paycheck, not a letter, not a prepaid Visa card, which is what I had opted for initially. Bottom line, I did hard physical labor by lazy floor managers that just stood around talking about their boyfriends, tv shows and barking orders. I just want was is due to me.


Hannah March 26, 2017 at 12:56 am

Hi. Try calling Human Resources or Shoeporia and let them know of your situation.


judith moss November 9, 2016 at 9:29 pm

Dear Sir/Madam: In August, 2016, I submitted an on line application for a part time sales position at your Greenbrier, Chesapeake, VA location. I was contacted by phone and had an in person interview with “Rocky” and the following week was again interviewed at the Greenbrier store by “Nicole”. A few days later, I received a call from “Rocky” saying “we would like you to be on our team” and I was delighted. I was sent some paperwork on line to fill out, but had trouble filling it out on my PC, and returned it not completed. I went to the store to talk to Rocky and asked if i could complete the paperwork and fax or mail it to “Corporate”. She said no, it had to be done on line. I have been to the store several times since and Rocky tells me each time that she is waiting for “corporate”. I have no idea what is going on, and am still waiting to start said part time job. Is there a way that I can fill out the necessary paper work and fax or mail it to you? Thank you for your attention herein. Yours truly, Judith Moss


Debbie Lang May 23, 2016 at 9:17 am

To Whom it may Concern:

I was in your store in Dedham, MA yesterday 5/22/2016 and was making a purchase, which I could not because I had a Debit/Credit card with a chip and was told by the cashier that I could only use it as a debit not a credit…..Well I wanted to use it as a credit card and was not allowed to and it upsets me as I should be able to use my card as credit. Since this happened to me yesterday and no longer want to purchase anything from DSW and I would like an explanation why I cannot use my chip card as credit…..

Thank you for your time…



Hannah March 26, 2017 at 12:53 am

DSW now offers using credit when using a chip card. Around the time that you made your purchase, DSW was still figuring out how to successfully run the credit option without having to use your pin. As of today and some months after your purchase, you are now able to bypass the debit option and process as credit.


Gigi green May 20, 2016 at 9:05 am

Mr Mc Donald, I Gigi have AN EMERGENCY. Pls call me 973.715.XXXXX. This morning@8:23am I called 614.237.XXXXX. The young LADY HUNG UP ON ME after being very callous, arrogant EGREGIOUSLY RUDE. I asked for Andria who had helped me in the past. DSW keeps messing up my order. She hung, l called right back again, the lady would not give her name, combative, COMPLETELY CONTRADICTED what co-worker stated RE:speaking with ANDRIA.

2nd person staged l needed Andria 1st name, shouldn’t have this number chastised me stating NO I CAN’T SPEAK TO HER COMPANY POLICY. Andria helped me in the last, l always called this number. This is not funny SUDDENLY a customer can’t call this NUMBER ON WEBSITE TO REPORT PROBLEM.

Last night I called, 9:32pm the Haired hung up on me lcalled him back @the 614 prefix DID NOT ASST ME. ASHLEY & CHRISTOPHER from
the 866 ustomer service number werected also rude, COMBATIVE HUMILIATED ME, again, REFUSING ME TOO HAVE CONTACT WITH ANDRIA.




Lisa April 8, 2016 at 11:20 pm

I just recently applied for a job with DSW that I am extremely qualified for.I have over 15 years of successful retail management experience . I am a huge shopper of the company so I thought way not love where you work… Makes sense to me. I even have a friend who works in the position I applied for.I have a wonderful resume and work ethic.So I did the online application and the completed the on line assessment( which was the most ridiculous waste of 30 minutes of my time.) It was the most unfair assessment of talent I have ever seen in my 15 years in retail. How can progressive company use a tool like that to look for the right talent to move their vision forward.I am so disappointed in the entire experience . What has happened to companies meeting someone face to face and assessing their potential then or actually looking at a resume.I can not support being a loyal customer to any company with such tunnel vision.


Anne Demski June 17, 2016 at 12:22 am

I was in the loop kissimmee store in FL with my daughter’s reward cpn ( the glued on one) on 6/6/16 ended up losing it in the store without realizing it. I only found out at the register that it was gone so I ended up NOT buying the shoe. I tried to speak to a manager. They lost a customer and many more for a $10 cpn!


Hannah March 26, 2017 at 12:50 am

So, that 30 minute questionnaire was apart of the application process. The questionnaire is a personality test. It is usedifficult to see if you would be a fit for the already established working environment and your peers. Yes, your resume sounds stellar. However if you do not take your time on that questionnaire, then you will most likely not advance to the site down interview. On the contrary, there are DSW stores that have walk-in interviews on certain days and at certain times. DSW just wants to make sure that they’re hiring reliable people that won’t make it hard for othersale to work there. Don’t beat yourself up or miss out on great shoes. Just keep it moving.


su eagan February 17, 2016 at 11:30 am

Dear Mr. MacDonald,
My daughter Flannery Eagan worked for your company a couple of years ago. When I went to pick up her last pay check I was told they didn’t have one for her. SIX MONTHS ago DSW corporate sent her a letter saying that they owed her a paycheck and she had to fill out the form and return it to the company and in about 8 weeks she would receive her missing paycheck.. Did I mention it has been 6 months and NOTHING FROM YOUR COMPANY… Do we need to hire a lawyer? When she calls the store where she worked ( Framingham, Ma) the manager makes soothing noises and NOTHING has been done. How long does my daughter have to wait for money that she earned and your company owes her?????????


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