Dollywood Corporate Office - Corporate Office HQ

Dollywood Corporate Office

How would you rate your experience with Dollywood ?

[Total: 8    Average: 2.6/5]

Dollywood Corporate Office Address

The Dollywood Company, Inc.
2700 Dollywood Parks Boulevard
Pigeon Forge, Tennessee 37863

Contact Dollywood

Phone Number: (865) 428-9890
Fax Number:
Email: Email Dollywood

Dollywood Facts

Founder: Dolly Parton
Date Founded: 1985
Founding Location: Pigeon Forge, Tennessee
Number of Employees:

Dollywood Executives

CEO: Craig Ross
CFO: Ann Bowers
COO: Jane Cooper

Dollywood History

Dollywood has its beginnings as far back as 1961, when the Robin brothers opened a small theme park called Rebel Railroad, which offered a Civil War theme. Rebel Railroad was sold several times over the years and in 1976, it was acquired by Jack and Pete Herschend. The park was renamed Silver Dollar City Tennessee. Dolly Parton, who grew up in the area, purchased an interest in the theme park in 1986. It was renamed, Dollywood.

The theme park has become very successful, with more than 3 million visitors attending each year. The park has expanded slowly and today includes a water park, a resort hotel, along with a dinner and show Dixie themed restaurant. With more than 3,000 full time employees, the company is the largest employer in the area.

Dollywood has doubled in size since 1986. It offers 27 rides, 8 of which are roller coasters, and another 4 are water rides. Dolly Parton announced in 2010 that she would like to open a second location, but no details were given and no firm plans have been established.

Dollywood FAQs

Question 1: What is the phone number for Dollywood?
Answer 1: The phone number for Dollywood is (865) 428-9890.

Question 2: Who is the CEO of Dollywood?
Answer 2: The CEO of Dollywood is Craig Ross.

Question 3: Who founded Dollywood?
Answer 3: Dollywood was founded by Dolly Parton in 1985.

{ 10 comments… read them below or add one }

Bethany Ray December 28, 2017 at 1:17 pm

We stayed at your cabin Castle in the Sky 12/20-12/23.

We had a terrible experience at your cabin rental. The cabin wasn’t clean upon our arrival. We made multiple attempts to contact Dollywood cabins and just got the run around with no response or resolutions to our complaints. I came to the cabin office on 12/21 at 11:00 at it was closed so we tried to call and had to leave a message with no return call. I was able to speak to a representative on 12/22 when the dryer broke and the ice maker in the refrigerator broke with water running in the refrigerator. We were told maintenance would be contacted but they never came to fix it! There was a dried puddle of urine in the bathroom, mold and filth in the shower, grease running down the front of the stove. Over the hill behind the cabin was beer bottles, food trash, shoes and paper. Overall, this cabin wasn’t worth the $769 per night that we paid. Oh, I forgot we had to pay a $100 cleaning fee on top of that. For what? This is not the customer service we have come to expect from Dollywood! Our entire group of 17 are season pass holders and love coming to Dollywood multiple times a year. We have always enjoyed the park, Dixie stampede and the Smoky Mountain Adventure however the cabins are not a good representation of Dollywood. I had high expectations of the cabin since every other part Dollywood is exceptional anytime we have visited.

We have tried MULIPTLE times to contact some one at Dollywood Cabins and have left multiple messages with a manager since we left and no one will talk to us or return a call.

I would appreciate a response to this message.


Eva Higginson November 5, 2017 at 9:15 pm

We have been season pass holders for a few years, but after tonite, we won’t be going back!!! I would love to know how Dollywood can justify a cup of hot chocolate for $5.03???? The advertised price is $2.99 and when the cashier said $5.03, I questioned it…was told prices increased because of the holiday lights!!! Are you serious? A family of 4 has to pay over $20 for hot chocolate!!!


Kelley Keffer September 12, 2017 at 1:24 pm

Me and my family came and stayed Labor Day weekend, the resort is beautiful and the rooms were great, it’s by far the nicest in the area. BUT we had a fire alarm go off in our room at 330-4am it woke us up we had gotten in around 1230-1 and went straight to bed. The alarm went off for 20-30 minutes before it was addressed. It was so loud we had to sit in the hallway were people continuously yelled at us and were saying terrible things. The guy came up and said it was a malfunction , none of us smoke or anything like that. So we couldn’t go back to sleep after the alarm, my kids were terrified and I suffer from ptsd , in an army veteran with 8 combat tours with the third ranger battalion. And alarms and loud noises mess with me still. So none of us went back to sleep. So we lost all our rest time except the two hours we had been asleep. So the next day people saw us at the pool and were so rude and mean about the alarm we had to go up to the room and couldn’t even enjoy ourselves . We had tickets to a show in town for that evening we got ready and all of sat down to watch tv and we all fell asleep from exhaustion . Well I had already spent over 400 dollars on these tickets for the show that night and upgrades and we missed it and I couldn’t get a refund. So basically we lost half of our trip over this fire alarm. The lady at the front desk told me she couldn’t do anything but that If I sent out an email that they would and I quote ” go above and beyond to take care of me after what happened” look i know stuff happens but this was at no fault of us and it absolutely ruined the entire trip , I love the resort and we had planned on coming back at Christmas I want to come back there . We basically got shunned and our trip ended cause we slept when we should have been sleeping the night before plus I lost a ton of money on that show and I feel like the 300+ a nigt I payed for the room over the weekend was lost the last two days. I had a false alarm with suspected gas leak at a hotel in Greensboro and they had to evacuate a few rooms three floors down from my room. It didn’t affect us at all and the immedialty refunded the room for the three nights we stayed and gave us two nights to come back anytime we wanted and they did this for everyone stating there and it only affected three rooms . I’m not saying this is what you should do, but I know something can be done and should be done and the lady at the front desk just didn’t want to deal with it or she would have handled it then. I feel like I stayed at a beautiful resort and had the absolute worst stay. Please contact me back I’ve emailed two other times to the website with no reply


Kelley Keffer September 12, 2017 at 1:41 pm

This was at the dreammore resort sorry I didn’t put that in the original comment


Todd August 16, 2017 at 7:51 pm

My family and I were at Dollywood on 8/14. We were in the county fair area where my 4 year old grandson was playing skee ball! My grandson put his dollar in the game and was having a great time! The game malfunctioned and gave him additional balls, so he kept playing! Then very rudely the attendant (Ron) came over and took the balls away from him! Again I can’t emphasize enough how rude he was to a 4 year old little boy!
I run a service oriented busy myself, and if this situation occurred in my business, Ron wouldn’t have a job!
As family oriented as Dollywood is , I can’t believe how Ron handled this situation!


robert hadsock July 23, 2017 at 9:12 pm

Please forward this message to Craig Ross or Jane Cooper. I will time stamp this and request a confirmation. My FamiIy has been visiting the Dollywood Theme park since the days of Rebel Railroad. It is with great heartbreak to visit recently and to hear music other than that of what Dollywood is known for and it’s roots of the mountains and people they represent. As well as many of the performances such as the Back porch theater and Dolly’s family not performing. Please reconsider where Dollywood is headed. This is one of the few places for the WHOLE family to go to have fun, be safe, not be dirty, and not be focused on money. People have always been first. But I am seeing such a shift to change with the times. History is everything, Dollywood has been built on family value. Please continue with this tradition. Thank You for your time.


Lisa McGuire June 9, 2017 at 10:21 pm

Asked for replacement tickets do to heavy rain.was told they had already replaced them but we never received them it was for 7 adults. Disapointed we love Dollywood been coming since we were kids.somthing special about the atmosphere in the smokies love you all


William morgan June 1, 2017 at 2:02 pm

We stayed at dollywood cabin rentals from 5-27-17 to 5-31-17. We stayed in nearly chocolate 3. My daughter and grand daughter were eaten up by bed bugs. This was just confirmed by the doctor. Dollywood cabin rentals don’t seem to care about their bug problems. This was my third year going but will probably not go again. Can’t even get a manager to call us.


Becc May 21, 2017 at 8:59 am

Ok our schools just went through having their Dollywood trip just this past week of May. My son included, many children have come home late that evening breaking out head to toe with itchy rashes. I don’t know what is put in the water on the water rides of Dollywood but something has to be done. We will not be coming back due to this serious issue. Please for the safety of those going, figure out this imbalance of chemicals in you’re waters. This is not a joke and should not be taken lightly. Thank you.


Justina browning March 25, 2017 at 12:12 pm

Hi. We was visiting dollywood yesterday 3-24-2017. My fiancee was on lightning rod, and his wallet had fell out of his pocket. He has been calling to see if have been found,nothing yet. He had cash, debit cards, etc…. we are hoping someone could search the area around that ride, if not, would it be possible, either before park opens or after it closes, would it be possible, we could search the area?? This would mean alot if we could, or if someone was able to find his wallet for him. Please let me know something.
Thank you!


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