Dodge Corporate Office - Corporate Office HQ

Dodge Corporate Office

How would you rate your experience with Dodge ?

[Total: 102    Average: 2/5]

Dodge Corporate Office Address

Dodge Chrysler Group
1000 Chrysler Dr.
Auburn Hills, Michigan 48326

Contact Dodge

Phone Number: (248) 512-2950
Fax Number: (248) 512-1762
Email: Email Dodge

Dodge Facts

Founder: Horace & John Dodge
Date Founded: 1900
Founding Location: Detroit, Michigan
Number of Employees: 235000

Dodge Executives

CEO: Sergio Marchionne
CFO: Richard K. Palmer
COO: Michael Manley

Dodge History

Dodge was founded by the Dodge brothers in 1900 as a supplier of parts for Detroit-based automobile manufacturers.

The Dodge brothers died suddenly in 1920, and in 1925 the company was sold to Dillon, Read, and Company. It was sold again to Chrysler in 1928.

During the oil crisis of 1973, the Dodge line came to be seen as inefficient and had to be downsized along with other Chrysler brands.

Over the past decades, Dodge has become well known for their trucks, including the popular Dodge Ram.

The new Dodge Challenger Hellcat, capable of speeds in the 200 MPH range, is causing some people to question if these cars should be banned.

Today Dodge vehicles are available all over the world, with big markets in Argentina, Asia, Australia, Brazil, Mexico, and Europe.

Dodge FAQs

Question 1: What is the phone number for Dodge?
Answer 1: The phone number for Dodge is (248) 512-2950.

Question 2: Who is the CEO of Dodge?
Answer 2: The CEO of Dodge is Sergio Marchionne .

Question 3: Who founded Dodge?
Answer 3: Dodge was founded by Horace & John Dodge in 1900.

{ 169 comments… read them below or add one }

steve fisher August 12, 2019 at 4:01 pm

I have a Ram 1500 Bighorn and I have had the same issue since I bought it in 2018 and its not even a year old I have had it in the shop around 9 time and I have contacted ram about this issue the dealership put a band aid on it lasted about 4 months and the same issue is back and ram has not responded to any of my e-mails about it being back in the shop twice so far this time and a total of 8 days as of today with no fix in site and now I’m in the process of having a lawyer from the military base help me find a good lemon law layer because ram would rather pay for layers to settle this problem than deal with a person, I’m a retired Veteran and they say how they respect the military it seems like a bunch of bull sh*t only thing they use the military name for is PR no respect.


Joe A July 19, 2019 at 9:41 am

Richardson Chrysler Jeep Dodge RAM in Richardson Texas; WORST New Car dealership I have ever dealt with. For the past 30 plus years I have traded every 2 years, yes, I love new vehicles. No need to go into detail as you can see, I have done my share of buying from a variety of dealers.
I’ve even written a letter to corporate, no response.
A month later the general manager did finally call and tell me that I could take my truck to a different dealer to get one thing fixed (dealer add-on) and he would pay for it. Now he is trying to rush me to get it done. I work so I have to do it in my own time. Not One Word of An Apology.


Joe A July 11, 2019 at 4:36 pm

Sell the Vehicle, forget the customer” – Consumer
I have multiple issues with this dealership. They DO NOT return calls. The DO NOT respond to mail.
1. its been a month since I traded for a 2019 RAM. They have yet to pay off my trade-in balance so the bank shows me owing a payment plus a late fee.
2. They removed the window sticker and have not provided it to me, Federal Laws states that only the ultimate buyer can remove the window sticker.
3. They added $1,147 dealer add-on’s. They either can not or will not tell me what these add-ons are.
4. An employee witnessed me opening and closing the tailgate. When I closed it, it fell off scratching the bumper. I’ve asked about repairing the scratch – no response.
5. No one offered to explain how “Uconnect” works, which is totally new to me.
6. The survey they sent me was returned with a poor rating. You would think someone would contact me with a concern. Apparently these surveys mean nothing.

This was my first ever Dodge product. I like the truck but this dealership leaves a lot to be desired.


michael July 3, 2019 at 8:58 am

Good Morning ,

Let me start by saying I have owner many cars in my time and have visit many dealers and this experience with Wallace Dodge has been the worst ever. Last week my wife and I viewed your website see very good deals on buying new cars alot of rebates
after calling your Stuart location to make appointment to visit and take a look at two new cars I was greeted by James Mattox whom was very helpful and had nothing to do with what im about to explain to you . We sat down and went over what I was interested in 2019 dodge ram and 2019 jeep Cherokee .I gave him all my information as well as my trade in and were I would like my numbers to be at to make the deal work for both of us . After all the time spent there we were not able to come to the number we needed . As i was leaving I was approached by another manger who said he like to see he could do , He then came back with number that were way over what i said i needed to be at ,As i looked over his number i notice the discount that your internet had mentioned were not the same as his paper had said I asked him why and showed him the flyer that i had kept from the internet , he said there were special circumstances for those offer and not all will apply to this .We parted after that conversatation . Next day I was asked to come in and bring my trade in car so I left work for another day and lost another hour for the second time . After this being said we still had no deal . Over the weekend i received phone call as well as text messages from two different people ,Lisa Russell which mentioned she was Eddie assistant and would like for me to come back in so she could help me make the deal work . Then i received another call From Danielle who said she was quality control manager .This is were the story get interested and i have ALL the text messages from Danielle after texting and calling over the weekend on Monday 7/1/19 we had messages all day and finally she said we have a deal come on in I specifically said i do not want to waste any more of my time nor hers and i leave work again early to get to dealer and drive my new truck home and Guess what NO DEAL the manger Houston try to sell me on other vehicles and ask me for more money down this was not the deal we spoke about on the phone . after all this being said your Quality Control Manger send me a message saying sh is sorry and wanted me to come in because she gets paid off me coming in that very nice to know we are just a money sign in your employees eyes .
I just want to let you and everybody who will receive this message that i plan on sending this to person that i can as well as online,Google ,BBB and much more this is not how to treat customers , I work for a fortune five hundred company .My wife is the a regional Property manager for a very well know company . AN my brother works for Benjamin Moore Paint which Leases all there vehicles from Dodge but the way we have been treated i think this me change his company mind for the up coming year.
I have all the text messages saved and printed to go forward with letting future customer know what to expect from your dealer and it employees .

Thank You for your time !


Douglas C Scalf June 28, 2019 at 11:34 am

Brandon Dodge, Littleton. The policy at this dealership, the customer is always wrong and if you bought a car from us that needs service…wait like all the other dumb butts who bought from us. If I new they had an F rating with the BBB I would have went some place else. Customer service is useless and the service department! OMG! They feel they are rock stars and they are in charge, if you bought a car from them they feel you owe them! Bought 2 cars, 2016/2018 both broken in 2 weeks, both navigation system, 2018…camera, electrical, navigation. Took it into dealer and was told they needed a new radio/navigation. Then while bringing in the 2016 for other issues I asked about the 2018…now the story is we are unsure if we need a factory reset or to get a new radio.nav…so it needs to be brought back in. Translation; they lost all the paper work and have no clue what to do with the 2018, so the need me to bring it back to restart the work, because they lost what they had…and according to them this is my fault. Now, the 2016 we turned in they cannot do anything ….and yet it has the same problems. So, bought two vehicles one new, one 2 years….2 weeks after purchase both have same issues and I am being blamed for all the issues. And after complaining about the 2018 they forgot about…24 hours later, not a call about this car, not a thing…because after you buy the vehicle, you become part of the F rated service they have, rated by the BBB. So, if you buy from Brandon Dodge, you will be visiting the service department within 2-3 weeks and will be very unhappy with the result. If you do turn in a car with them, you must call them every 6 hours to remind them you are alive or they will ignore you because they have so many so many repairs….this should tell us all, we are probably buying cars that have been underwater from some storm belt and all this is just profit for Brandon Dodge


Delores crima June 25, 2019 at 1:39 pm

I have a 2005 Dodge Durango with 336,641miles on it no major work done I’ve had it for 13 years can’t say it hasn’t paid for itself. I love it plenty of room and all 3 kids learn to drive on it. This was the best SUV
I have ever had. I live on Long Island so it’s getting rusty but I’m still driving it. I’m sure I will buy another one when this one goes. I’m sure the new one won’t last as long as this one. It’s been good to me will miss it when it goes but for know it’s still driving..
Would love to tell the company who made it what a great job they did never thought I would have it this long…


Renia Davis June 24, 2019 at 3:03 pm

I have a 2016 Ram 5.7 53,000 miles on it, had a 1/4 tank of gas, went and filled up about 2 mils down the road, check engine light came on, display flashed low fuel, fuel gauge on E..So, I did a search, found out this is a VERY common issue. every forum I get on it is a MAJOR issue, some trucks with 4k miles on it, most between 35 and 55k miles. Seems the circuit board on the float rubs off and automatically quits reading. the cost for the float on line is 90.00, (Dodge charges 224.00 plus 3 hours labor 400.00 , 76.00 shop fees, 45.00 or so in taxes you have to pull the tank and remove the float from the fuel pump. Since this is an ongoing issue, I’ve seen a total of over 20k trucks with this problem on many forums. Why isn’t this a recall? Why is it new vehicles sensors going out prematurely? I’ve seen where dodge has went ahead and made the repairs for free for some people, but I can’t even get a discounted rate. So I’m having to shell out 745.00 with parts, labor, shop fees and taxes for this to be taken care of and DODGE Parts and service knows there is an issue and repairs this all the time….. I smell a RAT>>> I called the PSA number for DODGE 800-334-9200 to report the problem (Dodge Service gave me the #) lady was rude, has failed to send me the paperwork to ask for payment reimbursement Case # 5946807. Seems like Dodge would care about dedicated people who by their trucks, I keep my truck serviced.


Peggy Long June 16, 2019 at 4:01 am

I purchased my 2013 Dodge Grand Caravan brand new in November, 2012. It was by a true blessing from GOD that I was able to pay cash for it. Since I have had it, the transmission has been replaced, while still under factory warranty, it has had a new starter put on it, I have had the left electric passenger’s door fixed, the right electric passenger’s door is not working properly, the door that I had fixed is not working properly, the rear air conditioner is putting out warm air, the front passenger electric window is not working properly, whenever I open the doors or the back gate, my emergency flashers start flashing, had to have front roters replaced, the back roters had to be resurfaced, the radio will not work, and there are more problems as well. I bought this van because I need something that would hall 5 or more people. I am not satisfied at all with the performance that I have gotten out of this vehicle. A lot of issues in a little over 6 years. It has been very difficult for me to maintain all of the problems on disability. I paid over $27,000 for this van and I feel like it has not been the vehicle I thought it would be. I have been out a lot of money trying to keep it going and this is very hard to do when I draw disability. I am very disappointed in Dodge and I really hope I get some kind of response to my complaints.


Michael Carl June 13, 2019 at 6:15 pm

It’s been one month now. I find it hard to be leave that dodge can’t get a replacement radio for my 2017 SRT Challenger. Case number 58675205 Its been a month since the dealership order one. I call parts they give me an “ETA” and changes it every time. So I call Dodge they give me case manager who said my case would be escalated. He also said the” ETA” means nothing. So I wasted two weeks calling parts. Case manager also said the 2017 radio is different than 2016 and 2019 so the wont fit my car. He also said they don’t replace it with a new one they have to get a refurbished radio. My thinking is how many radio from the same car as mine are out there to be refurbished and where did they come from considering my radio is still in my car. By now they could of taken mine out and had it refurbished by now. As of today I have no clue when or if my radio will be fixed. Come on dodge have a new radio built already.


John Philbin June 4, 2019 at 4:24 pm

Good Day,
I have bought several jeeps and RAM trucks over the last 15 years and have always had great service and great experiences with both Dave Dennis Chrysler and Performance Chrysler in Beavercreek, Ohio and Centerville, Ohio respectively.
I’m in the process now of purchasing another 2019 Ram 1500 Laramie from Dave Dennis and expect the same great service and experience that I’ve always had…..Thanks for a great product……


Ms Hemphill May 28, 2019 at 8:35 am

I purchased a 2018 Dodge Challenger from Thomas dodge in highland Indiana in May of 2018 the car had 49 miles on it. I have had issues with this car from jump now the sunroof moves when it wants the radio shuts down saying amp is to hit the heat an air just comes on when it wants to there is a shaking vibration when I start the car up there is popping sound when I put the car in gear coming from back rear my brakes are sticking I have took this car in several times an I am told that’s all normal then they tell me I have oil leak they fixed it I get car back there is oil all on the doors the hood under the hood so they call the tech Jason he says sorry for that but the car is fine he heard the popping noise and tightened the axles an reset the U connect ok brain manager says I’ll give you free detail next time so take car home still not driving right I bring car back next day they tell me Jason the tech is not in come back Monday so I come Monday oh we forgot Jason is on vacation so they check car I’m looking to oil still leaking everywhere so they fix it again mind you I have been back an forth up there 5 times the whole week so they pick me up say car is done it’s really fixed this time I say for this inconvenience can I get a free alignment Brian the manager says oh well we’ll work something out for you. So when I pick car up I ask about it they tell me oh brain is gon he never called me or nothing so now the car is still making same noises they didn’t fix anything it’s like they are so unprofessional the technician suck who puts an leaves oil all over your car really who says the noise I here is normal who does not compensate you for loss of your time for a week due to there mistakes like I would never recommend nobody or ever buy a car from Thomas dodge highland they suck an my car is still not fixed and I personally heard one of the maintenance representatives say don’t give the car to one of the young guys this job has to be done right one of the older guys I’m like wt $& really I’m paying all this money car note an insurance I’m under warranty an I can’t get my car right having these problems since I bought the car the car was faulty when I got it I have all the paperwork from bringing this car in and I have been played of regarding my concerns with that’s normal even by the manger Brian he wrote there is no nosie like I’m crazy or something I know what I here I don’t kn what to do. I’m not going to keep paying a car note for a faulty car an young faulty technicians that rush Thur the car he working taking pieces of the engine and it’s still leaking I don’t no what he did they are unprofessional and they suck wrost I ever experienced Thomas dodge highland


Robert Navarro May 11, 2019 at 12:14 pm

My wife is very impetuous at times, so when the “check engine light” came on in her Dakota, I told her to wait while I did some checks and to let the vehicle cycle 3-4 times to see if it clears. Second day, she went to the dealer that regularly services the vehicle. They promptly charged $165 to scan and find the problem. They then presented her with an estimate of $4500 to repair the problem which entails pulling the head and working the valve and seats. Really? There was a service bulletin issued 8/19/06 describing that very problem on 2005/2006 3.7 engines. Dodge Corp. did not issue a recall notice to correct this and right there made a conscious decision to stick it to the consumer. We’re in our 70’s and don’t have that type of discretionary funds to pay out on car repairs. I know you’re standard response will be “normal wear and tear”…Horse-pucky! You knew of the issue and ignored it. Thanks Dodge Corp.


Annie April 22, 2019 at 8:25 pm

I spend 50 grand on a new truck! There’s a recall, not my fault. But I have to rent a car from them? No, you need to let me use a car for 4 hours. It’s 20 miles away! What am I supposed to do. Sit in you waiting room with vending machines?
The service department is horrible in Santa Rosa, ca.


Derrick Mitchell May 13, 2019 at 3:38 pm

I am willing to join a class action lawsuit for there terrible service department and lack of communication. And they definitely misinform you. Took my 2015 Dodge Charger in for recalls the next thing I now they have to reprogram the computer to make my air work for my transmission to work properly and all at my expense. Its sickening what happen to the days of just plain ole fix your car with new parts. I have no evidence they did anything to my computer and I have to fork over $800 highway robbery.


Tammy Jackson April 15, 2019 at 11:34 am

All of you in the above and below comments let’s get a lawyer and sue them for the poor service they give. I am very willing to step up and take them to court cause they have about cost me my business. They can’t get their head out their ass and get shit right. So we as a people need to stand up and help them out with a lawsuit.


Marcus Moore April 10, 2019 at 11:33 am

This has been the worst experience ever with Landmark Dodge and their service department and Collision center. I bough a 2019 jeep in November of 2018. When I bough the car I didn’t receive 2 set of keys because they couldn’t locate 1 of the set was able to be found. They gave put the request to make the key and I had to wait 3 hours for this to be done. Then the car had a recall which I was harassed about getting taken care of on my cell phone via text and phone calls a 2 weeks after purchase, but this take the cake. My car has been in the shop since January 22, 2019 and today is April 10,2019. The car was taken to Tara Blvd Dodge Collision Center for repair and return with nothing being fixed but the body. Check Engine light still coming on, Anti Brake light still coming on and the engine runs hot after. After picking up the car twice with the same issue not being fix the car is drop of at Landmark Dodge Mt Zion service center where I they attempt to fix it with no resolved after returning it to me. The very next day it ran hot on my way to work. I return it back to the service center landmark dodge and they say its a head gasket contact my insurance a few days later and said it need a new motor. Fast forward 3 months later and I still don’t have my car. I spoke with Scott the service department manager and have a voicemail saying it would been completed last week or earlier this week. Today is Wednesday 04/10/2019 the middle of the week and I have called Scotts personal number every day since Monday as the voicemail he left promised itll be ready along with the service department number 770-968-4900 which barely get answered and the customer service rep left him my information Tuesday after saying he was in a meeting with no contact from anyone.

The Collision Center only fix the body and return cars without it going to the service Center for full functionally
Service Center is the absolute worst with contacting and time to fix cars
They don’t take accountability or show customer service




Annie April 22, 2019 at 8:20 pm

I’m with you!


Matt Hlusak February 27, 2019 at 6:15 pm

I bought my father who is a veteran a 2018 dodge caravan from a dealer in Michigan. We live in Ohio. The caravan had 10,000 miles on it. Basically new or so I thought. Get it back to Ohio started hearing some grinding noises. Take it to our local dealer and the van needs front end suspension parts , $2,000 dollars worth!!!! I thought ok dealer would take care of it right? WRONG. I guess the Parts had been replaced with after market parts already. HOW THE HELL WOULD I KNOW THIS? It’s suppose to be bumper to bumper 36,000 mile warranty RIGHT? I talk to corporate…. could they help NOOOOO. ID LIKE TO TALK TO SOMEONE THAT CAN! I WILL BE SPREADING THIS SH*TTY BUSINESS ETHIC DODGE HAS. FACEBOOK, TWITTER, NEWS, FRIENDS, FAMILY ANYONE WITH AN EAR! I’ve always had a FORD. NOW I KNOW WHY. IVE NEVER DEALT WITH SERVICE LIKE THIS. I need to be contacted by someone other than the customer service agents answering your phones which are NO HELP!
Matt 216-323-XXXX


Brandon Frystak February 21, 2019 at 2:52 pm

Never buy another Ram again. Had to replace the motor at less than 100,000 miles. The service department couldn’t install the new one correctly so they went through 2 motors. The oil pan warped and started leaking. This was 7 months ago and its still leaking. I took it in for an oil leak throughout this and instead they replaced the water pump and charged me for it. There was no signs of any overheating or water pump issues. I am letting it leak and putting a quart of oil in every couple of weeks. Unfortunately I am not at a point to buy another vehicle right now but it will not be a Dodge or Ram product. I have had 2 Rams. By the time they both got to or close to 100,000 miles they both went to garbage. the first one the trans started slipping and this one the cam bearing went out. Not happy when I have to have a reliable truck for my job.


sarah February 4, 2019 at 7:32 pm

My 2011 Dodge Durango is at my local dealership due to the alternator and PCM going out while I was driving. I am now dealing with getting my money back because I was never notified of the recall until after I replaced it myself and now dealing with the dealership because they want to charge me for PCM when clearly the alternator fried it along with my battery. I am absolutely pissed and outraged that they would deny this. It is apparent that they are all about the money and not the safety of their customers.


Dean Milne January 31, 2019 at 5:05 pm

I have a 2016 Ram, and am overall, happy with this truck except for one problem. I have had my truck into the dealership 3 times (yesterday being the 3rd time) regarding the driver side window. I live in an area that experiences winter weather. I always start my truck early before I go anywhere and always scrape any remaining ice or snow I may have around my windows and such. I like to have a little fresh air so I roll the driver window down a bit. All 3 time that I had problems, the mechanism went down, but the window didn’t. I had the service personnel show me the clips. They are made of cheap plastic. They are also not allowed to glue them , These wimpy clips need to be replaced for something that securely attaches to the window. The dealership advised that I am not the only one having this problem with these plastic clips.


Trista Henriquez January 16, 2019 at 12:01 pm

I bought a 2016 Dodge Grand Caravan a little over a year ago. I paid way too much for it because I am a divorce woman of 6 kids and it is an absolute need for transportation. I have worked very hard all my life and my ex husband pays nothing to help support these kids. Well I’m not going to draw this out . My van was running horribly I change the oil on time very time, I serviced the transmission on time and now I have 80k miles on this and the transmission has internal issues I take it to the dealership to look at it and they want $850 just to do a tear down on it and see what’s wrong with it!!!! I don’t have $850 just laying around ! I can not drive it and its my only means of transportation! I have to ask for rides from people or pay a uber or lyft to get my kids to daycare and me to work an hour from home! I call customer service and they tell me sorry nothing they can do for me!!! I am very stressed over this and disappointed with the service and no help! I look online and there is a recall for a transmission pump and I go talk to dealership and of course my car is in the year and month they say the recall is for however its goes my vin number and mine is not on this list! I still owe $28k on this van I can not drive! I love dodges and this has really changed my mind. Please help me! I’m at my wits end!!!


otis drawdy December 21, 2018 at 9:57 pm

I need to talk to you about my truck and the p*ss poor sev.BOB RICHARDS HAS HAD MY 2017 RAM FOR OVER A MO.YOU CAN CALL ME AT 803-279-XXXX THANK YOU ASK FOR BILL


Dennis J Nemchick November 12, 2018 at 3:34 am

I have a 2002 Dodge Neon Es with 376000 miles on it . In comparison to the messages I have read mine is a NON ISSUE! I am trying to find out what the original tires on my vehicle were ? I bought the car new and like any vehicle have had issues over the years due to wear and tear . Going to try for a million milers like Al Bundy in Married with Children lol!


ellen October 30, 2018 at 11:24 am

The catalytic convertor broke on my grandsons’ 2013 dodge avenger, I keep reading about warranties but when I call the dealer he said no. could someone let me know the truth about this. we had to pay alot to get this doe for him, because he did not have the money. He goes to school


Darlene October 19, 2018 at 12:49 pm

Do not byy from Posner Dodge. The Service manager will lie right to your face and mis- diagnose the issues on your vehicle, then try to charge you a lot more. They have had my vehicle for four days and only worked on it the last day, then tried to charge me 1700.00 to fix something they messed up in the beginning. I have a 2014 Dodge Ram 1500 with only 40,000 mikes and first they told me the fuel pump was no good so we paid over 600 to get that fixed and the very next day the truck was doing the exact same thing. Now they tried to recap and say well one thing let to another and something else needed to be fixed. They are very horrible with customer service at this place and also very rude. The manager of the service department really could use some training.


AMANDA KIELTY August 30, 2018 at 3:04 pm

Since purchasing my 2011 Durango, I’ve had nothing but issues over the years.
And again it needs a major fix. 4th cylinder misfire, needs new cylinder, gaskets, seals ect… Dodge is covering due to it being a recall and will be superseded by the factory. Aside from the major fix, it also has THREE open electrical and break recalls to address. Now here’s the best part! They said they will have my car for a minimum of two weeks and they REFUSE to give me a rental car because my car has to many miles on it? I live an hour and 10 minutes away from the dealership, I have two small children and a full time job, with a husband that works out of state mostly. If this were a couple day fix, I wouldn’t complain. But a minimum of 2 weeks of not having a vehicle is completely ridiculous. Shame on you Dodge for not backing your customers up when YOU failed miserably on manufacturing a good vehicle. I will never purchase another dodge and I’m half tempted to get rid of our diesel also if this is how we’ll be treated if anything happens to it. I’m disgusted.


Roy Bryant August 23, 2018 at 3:57 pm

I have a 2007 dodge 1500 that I bought new and have had nothing but problems with the hubs and check engine light and like to have not got out the lower ball joints so I’m trading it in for a new truck but its not gonna be a dodge, you could not give me a dodge after the problems I’ve had with this truck, you need to tell everyone on your tv add that going thru mud and water ruins the hubs, washes the grease right out so you have lost a ( at one time a dodge man) customer and I’m ether going Chevy or Toyota..


Monte Jones August 22, 2018 at 12:46 pm

Dodge Your Screwing up BIG TIME!!!

I bought a used 2017 Dodge Journey in January 2018. It has just over 40,000 miles on it and now it needs new air conditioning hoses and your NOT COVERING IT? REALLY!

This will be my first and last Dodge I ever own. I was charged so much by Dick’s Country Dodge for this vehicle and given so little for my trade in that the bank would not give us enough to cover a service warranty. Dick’s Country Dodge in Hillsboro Oregon said, “You want a warranty in case something like the air conditioning goes out, it could cost you $1000 to $1100 dollars.”

Gee and the first summer we have the car guess what, the air conditioning has issues…the cost of repairing it $1085….. hmmm. You decide!

THEN….. We take it to Don K in Whitefish MT to get it checked out and they say it will take a few minutes and it takes 2 hours. We then call the corporate office to see about getting it covered and we are told have to call back with our vin # because I guess the person at the corp office doesn’t want to do their job and make a call to the dealership. Nice customer service guys! I was told that I had to get them a vin # to start a report.

I call the corp office the next day. They then call me back a few hours later and tell me that the vehicle report was not in the computer and that they couldn’t help me.

I call Don K and all you get is an answering machine. I leave a message. Two days later I call again and they finally call me back and tell me that the info is in the computer.

I then call corp back and the person on the phone said that they took and started a case when I originally called and there was no reason to call them back. I then later the next day got a call saying that in order to bump this up that I had to set up an appointment to have it fixed. So I set up an appointment. I was told someone would call me.

A week later I get a call and they tell me that they have not been able to get a hold of the dealership and that they were taking Friday and Monday off but would get things moving on Tuesday. The next week goes by and no call.

I then call corp back and am told that the person who covers our area is not answering their phone but they would leave them a message. They then said that they had tried to contact the dealership and that the service department extention at Don K wasn’t working. So no contact had been made. So what, you make one call and drop the report? Really? Now I had the same problem but I talked to the operator at the dealership and they put me through to service.
I AGAIN left a message and 2 days later was called back. They said that corp had yet to contact them.

Today I was contacted by the corp office and they said that because my car was a rental car and it was over miles that they could not cover or help cover the air conditioning lines.

OK YOU JERKS YOU JERK ME AROUND FOR 3+ WEEKS AND STILL DO NOTHING ABOUT A DEFECTIVE PART? Mileage has nothing to do with air conditioning lines that are one year old!!!! THIS IS A DEFECTIVE PART!!!

I am going to give you a week to figure this out and think about it and if you won’t cover it then my mission will then be to post this story on every web site I can and being disabled I got nothing but time. THIS COULD BE MY FIRST AND LAST DODGE!

Joke is really on you because this will end up costing you A LOT MORE THAN THE COST OF THOSE AIR CONDITIONING LINES!

You know I really hate threats and I HATE getting ugly but you really are screwing up! I might just have to park on the highway with a sign.

Please do something so I don’t have to get ugly. I am disabled from non-military PTSD and I can’t afford this repair.

Please help!


David Woitowitz August 3, 2018 at 4:40 pm

Dear Mr. Dodge,
I was looking at the used 2014 Dodge Chargers and then family issues had me put this aside for a while. When I started my search again with local dealers all used 2014 and 2015 were gone. So, I ended up purchasing a used 2016 Dodge Charger SXT AWD 3.6L V6 with 24,000 mi. from a dealer Blasius Chevrolet Waterbury, CT. WOW was I presently surprised with the upgrades from 2014 and 2015 models.

New front grille, lights, rear lights, moving center brake light up high – Excellent
Overall body style, 19” aluminum wheels – Pure muscle.

Interior lights – covers every aspect of night driving with ease. – Excellent
Sound glass – I never open the windows – Perfect
Temperature Auto controls – I never touch the fan speed – Love this
8” touch screen – very visible to what is going on – Like it
Steering – Electric no power steering fluid leaks in engine compartment – Love
AWD – This works flawlessly and strong performance in the snow – Needed
Interior size – Very comfortable front and rear seats and leg room – Very nice
Stereo – very nice sound system – Like it
Mirrors – Just the right size for driving – Safety first
Brakes – This car stops easily and short – Very Safe

3.6L V6 – the perfect engine for the price and this car- Love it
8 speed transmission – The best thing in the whole car – Barely use the brakes – Fantastic
Fuel economy – City 24+-, highway 30+- in rear mode 2-3 less in AWD. – This is Great!

This car allows the driver to stay focused on driving and not having to constantly touch controls with-in the car. It almost drives itself. I now have 44,000 miles and it is still purring.

You should be extremely proud of bringing a car like this to market, affordable and safe.
Not to mention the best-looking car on the road except maybe another Dodge.

Thank you very much!
David R. Woitowitz


Tom Canny July 17, 2018 at 3:54 pm

Recently my engine light came on. I called to make an appt to get it in for Diagnosis and repair. They could not get my vehicle in for over 2 weeks. So I patiently waited and brought my vehicle in as scheduled. Drop off at 8am. I sat around all day and finally called at 2:45pm. My vehicle had not even been looked at . I got a ride up and picked my vehicle up. I need my truck. I have no other vehicle. Their excuse was that the tech called in “sick”. If he did so why was I not informed that my truck would be there overnight. It’s ridiculous that the entire repair operation relies on one unreliable person. It’s also ridiculous that a 2 wk waiting period for repair seem to be the norm at this dealership. There is a huge problem here and someone needs to look into it.


zac smith June 21, 2018 at 9:03 pm

So when she first initially bought the truck the computers kept crashing, now we buy a new vehicle every year have never had a problem (they were not dodge) so we come in wait all day dealing with person to person and waiting on there computers to come back up. They never did so they let us leave with the truck well the air bag light was on and the seat belt light kept dinging even plugged in and we told them and they told us to come back for service. Two days later we come back and we were informed by the service manager that we have been driving around with no air bags because the computer that controls them was bad… so they get that fixed 3 days later after trying to call and keep it for another few days because they did not have the part, so if they did not have the part how did they fix it…. We also have the platinum coverage and got the tire coverage.. but now were back and there is a screw in the tire and there saying that the tire coverage never got added… and there trying to make us pay for a tire that should have been covered but was not put in the contract but we got every other coverage witch makes no sense why we would cover the entire truck but not the after market tires and rims the DEALERSHIP ADDED to the truck.

So a few months down the road fast forward to now and at 12031 miles we are across town and the trucks starts running on 2 cylinders and is dying so I call to have it towed because it was 108 degrees out side and we had our 3 month old daughter with us and we let the Chrysler tow line know and she said no problem they take passengers , well the first tow truck shows up is a single cab … im not putting my daughter in a single cab truck that’s why we bought a BRAND NEW truck so we did not have to worry about it. And so I was going to call the tow company back but the tow driver did it and they said they were sending a courtesy vehicle for us and they called and confirmed the address so we load the truck on the tow truck 45 mins later no vehicle to pick us up and tow truck called and they said have them take a cab or uber….. so the truck driver unloaded the truck in same parking lot it was loaded in.
We have a new truck and warranty to not deal with this we did not have the ability to do that at that point in time. After being mad the tow truck driver told me that the owner told him directly to unload our truck and to get out of there.

So we call Chrysler back and this time and this lady proceeds to tell us this time that it is optional that they pick up the customer, how is that optional you are picking up our very expensive truck and we make the truck payment and pay the bills, the truck does not. So we finally get someone to leave my girlfriends work at a hospital to come get us with a van and they send a second tow truck and it took an hour and a half to get there and at this point we have been sitting in the heat for about 5 hours and when the tow truck loads our truck I notice the TREAD on his rear tires is MISSING with steal belts sticking out and he say “oh they will be ok iv had worse” then the tow truck breaks down 2 blocks from the dealership. At this point it is about 830 at night when we get it to the dealership so Thursday ( the courtesy driver that picked us up was speeding swerving all over the road on his phone and play with papers before I told him enough hang up and drive) we go in we tell the service manager and when we got here they hooked a scanner to it and there was codes in the computer we talk to the service manager and I show him the codes and I break down the systems to him ( I am a mechanic ) he doesn’t really understand what im saying so we leave it at that and the mechanic would look at it and drive it and I told him there is codes there was a problem and I would not except that there is “no problems” well they have the truck till Monday and they call us saying they cannot find or recreate the problem and there is no problems with the truck and to come get it because as of 4 pm Tuesday we would have to pay for the rental.. this is after he admits they erased the codes.. so we have no choice but to get the truck back cannot afford the rental and now we are driving around in a vehicle that they said will break down again and when it does to bring it back so we pay 609 a month for a truck we do not and can not trust because at anytime it could stop running.. And now have a screw in a almost $300 tire that should have been covered and now were expected to come up with it.

This company and affiliates are very unprofessional and rude and will not do anything to make this right the truck is cursed with problems. I do not want anyone to go through what we have especially with a child.

desert 215 superstore las vegas


dean maynard June 8, 2018 at 5:17 pm

I got a new jeep compass limited and paid over 30.000 dollars for a suv to find out it has no spare tire in it, My granddaughter paid over 42,000 thousand dollars for a jeep and they would not even after words give her a hat, I would NEVER buy another car from these people and would never send anybody over there to buy one. Go some where different .


Melanie Keathley June 4, 2018 at 9:02 pm

melaniekeathley52@ I love dodge but HATE LODI DODGE



Kevin May 10, 2018 at 2:05 pm


I am a Retired U.S. Navy Veteran with 20 plus years of service to this country and I have always been a Ford or Chevy guy my whole life, until July of 2015, when I bought a new 2015 Dodge Dart Rallye Edition from FALVEY’S Chrysler Dodge Jeep & Ram Norwich CT, in good faith that it would be a safe dependable vehicle, because I had always heard the Dodge brand was a good, dependable brand. About a year and a half after purchasing the vehicle, I started having mechanical issues with it. While driving, the engine malfunction, electronic stability, and Electronic Throttle Control (ETC) Lights came on at the same time, the car lost almost all power (even with the gas pedal to the floor it would not go over 30 MPH) and the vehicle went into what the dealership calls the LIMP mode. Luckily I was nearing a red light, so when I got stopped I shut the car off and restarted it. The electronic stability and Electronic Throttle Control (ETC) Lights went off, and the car drove fine, but the engine malfunction light stayed on until I shut the car off for a good length of time. I initially thought it was just a glitch in the system since the lights cleared themselves and the car was running fine. Since then the issue has happened multiple times, and the car has been taken to SECOR Chrysler Dodge Jeep & Ram in New London CT twice and to FALVEY’S Chrysler Dodge Jeep & Ram in Norwich CT just last week (3-4 May 2018) with the same answer of “We see the inactive codes in the system but we cannot find anything wrong with the vehicle, and cannot duplicate the issues to see active codes”, every time. I have had other issues with the vehicle also, like the Temp sensor thermostat was replaced, the car would stall out on me when I pulled up to a stop sign, turns out the car was bone dry with no oil even though it was in the middle of oil changes. Turns out the Darts have been known to have issues with their seals and the oil might be getting burned and going out the exhaust without me knowing, we are in the process of checking that issue now. The car is under bumper to bumper warranty for a couple months, but the warranty covered issues are not being fixed

The Chrysler Jeep Dodge Corporation and their dealerships have known about this issue for years now and nothing is being done the correct the problem. I have found multiple forums with Dart owners complaining of the same issue that I’m having with my Dart, and they’re not getting fixed. After searching online and seeing the countless experiences others have had, I am shocked that there hasn’t been a recall. One of the dealerships told the customer that if it happened again just to shut it off and the lights would be gone when they started it back up. Your equipment and your technician’s are not finding the issue which is more likely a faulty wiring error. No matter how you look at it it’s a lemon Now, if the car stalls on me again, and I’m on the freeway, at those speeds, and the cars around me are not paying attention, when I lose power and the ability to maneuver the car and kills me, who should my family contact to sue? Furious at how Chrysler Jeep handles safety concerns, lemon cars, and customers in general.

By Connecticut State Law I cannot use their Lemon Law due to the fact that I didn’t take it in for the issue within first two years of ownership. I have a few more years to go before the car is payed off and I can trade it in on a new vehicle without going further upside down because the car deprecated dramatically since you stopped production. Falvey’s Dodge doesn’t want to work with me enough so I can trade in the car on a new vehicle. So, I am asking you what I should do, risk my life and the life of others by continuing to pay for and drive what potentially could be my death mobile, or just let it sit in my driveway until I can trade it in because I’m afraid to drive it. I am in currently contact with U.S. Navy Legal office to see what my rights are with this matter if the issues are not solved by either repairing my vehicle or replacement of vehicle.

Kevin Maloy


MIchael Basile April 27, 2018 at 3:28 pm

Ive had my car for less than three years. The driver side window will not roll up. The guy at the Joe Cecconi’s Chrysler Complex stated they would charge me $131 just to check it. since I am past 36000 miles. Ive bought numerous cars from them and this is the last time I will ever buy a Dodge again. Ive have been a loyal 20 yrs customer and purchased over 10 card/trucks. The Dodge Dart is the worst car ever made by Dodge.


Whitney N March 21, 2018 at 8:57 am

With each passing day, my car is getting worse. On my way home from work yesterday and on my way to work this morning, my car doesn’t want to pick up and go. It hesitates and then you can feel it kick in and go. This can’t be good for the transmission. I do hope that I hear back from you today regarding these issues.

Thank you,

Good afternoon Ron.
I am writing you today in hopes of finding a resolution. I know you can look up my car in your system and verify all of the work that has been done on it.

I wanted to give you a brief description of the service that I have received from the Rockwall Chrysler Dodge Jeep location. I am a firm believer that the way a business is ran comes from the top, sadly I don’t know if it is Dodge or just the Rockwall location that has an issue. I work in retail and I would be out of business if I treated my customers this way.

I purchased a new Dodge Journey in July of 2015 from your location, it only had 38 miles on it. Chris (I forget his last name) was very helpful. I did purchase the extended 100,000 mile warranty and I did purchase GAP insurance.

Within two weeks after my purchase, I called Chris. I informed him that my light came on for no washer fluid. He told me to swing on by and he would take care of it. Turns out it wasn’t just the washer fluid, it was the hose. He said it had a nice size hole in it. It didn’t take them 30 minutes to replace it with a new hose. That was just the beginning.

My apologies, I don’t have all of my service receipts in front of me, so I don’t know exact dates. Again, you can look in your system to verify dates and what service was performed.

Saturday, October 3, 2015 (mileage 6696) My car went into the shop for service. My check engine light was on. I was able to wait on my car without making an appointment. All I was told was it was a miscellaneous emissions system. There was no real problem. They cleared the code and the check engine light went off. I went on my way with no charge to me.

Tuesday, July 5, 2016 (mileage 15210) My car went back into the shop for service. My check engine light came back on and it was idling very low at times, like the car wanted to die. As well as the charger in the front stopped working completely. I showed up first on June 28th after work, so I knew that they couldn’t fix it then, I just wanted to see what the code was for the engine light. I was told no and that I needed to make an appointment, so I did for Saturday, July 2nd. I showed up at 8:00 a.m. on Saturday, July 2nd as that was my appointment time and proceeded to wait (as they said I could). At 10:30, I received a phone call from my sister stating my mom had fallen ill and I needed to go. I spoke to the service desk and asked them where they were at with my vehicle and how much longer. I was informed at that time that my car hasn’t even been moved into the bay. I asked why not, and they said they were busy. I stated that I had an appointment, at that time I was informed that they were overbooked. So, I just told them I needed to leave. While sitting at the hospital with my mother, I decided to write a review online through Facebook about my experience. It was only when I did so that I received a phone call on that Monday from the then service manager. He was very apologetic about what happened, he said he needed to make it right. I was able to get it in on that Tuesday. It took 3 days for my car to be repaired. I was offered a rental car this time. I was informed at the time of pick up, not beforehand, that part of this wouldn’t be covered under my 36,000 bumper to bumper warranty as I was in an accident in September of 2015. Yes, your service shop knew that when my car was in the shop on October 3, 2015 (because they took pictures). Needless to say I was not happy about having to pay $189.82. At this time the air sensor and fuse is what I paid for. There was also a recall on the antilock brake system that was looked at and repaired. As far as the idling really low, I was told there was no problem with that. I went on my way with a total charge to me of $189.82.

Thursday, June 23, 2017 (mileage 28336) Again, my car was back in the shop. My ABS and traction control lights are on. This time my car has jerked a few times while in the middle of driving down the highway. It was like my car just stopped running and then suddenly woke up and turned itself back on, causing the entire car to jerk and make a horrible noise. I was informed that the front left wheel speed sensor was out. I was without my car for a full day and I was not offered a loaner, even though I am still in my 36,000 bumper to bumper warranty.

Friday, July 21, 2017 (mileage 29334) Again, my car was in the shop. Again, my check engine light was back on. I came by on my way after work, as it is hard to plan an appointment around when your check engine light will come on. This time they hooked it up to their hand held computer to check the code, turns out it was an evaporative code. They said they could get me in and I could leave my car. I was not offered a loaner even though I was still under my 36,000 bumper to bumper warranty. I was able to pick up my car the next afternoon. I was told that it was a small little leak in the fuel system and that it has been repaired. I went on my way with no cost to me.

Wednesday, March 14, 2017 (mileage 38518) Again, my car was in the shop. Again, my ABS and traction control lights were on. I called on Monday, March 12th and spoke to Chad, he told me to come in Wednesday and ask for Cory. I arrived around 4:00 Wednesday and got my car all checked in. This time knowing there was a strong possibility that I would not get a loaner, I planned my scheduled around my car being in the shop. I didn’t get a call on my car until Thursday around 4:00 to inform me of what was going on. Cory did inform me that normally this wouldn’t be covered under warranty because A) it has already been repaired under warranty once, and B) I am just barely out of my 36,000 bumper to bumper warranty. Cory did tell me that since it has been less than a year (June 23, 2017 to be exact) and just at 10,000 miles since this part was replaced once already, that he would cover it under warranty. He did inform me when I picked up my car that if this happens to go out again that I would be responsible for the cost, that it couldn’t and wouldn’t be replaced under warranty. He did state that once I pay for it that they warranty their parts for 2 years. I picked my car up on Saturday, March 17th at 11:15. I called Cory’s cell at 3:22 on Saturday, March 17th and left him a voicemail to let him know that my ABS and traction control lights are back on. I made it only 11 miles. I tried calling the service shop at 3:23 and I was informed that it closes at 3:00 on Saturdays.

On my way into work Monday, March 19th I actually felt my brakes. It felt as if I was skidding on ice. I tried calling Monday, March 19th at 8:14, I called Cory’s cell and didn’t leave a message. I called the service shop at 8:15, the woman on the other end put me on hold, she came back and informed me that Cory was unavailable and asked if I wanted to leave a message for him. She took my name, number, and a message as to why I was calling. I never received a call back yesterday at all, from anyone.

I tried calling this morning, March 20th at 8:46 and left a voicemail for Kevin Schutter. I explained to him why I was calling. I have yet to receive a call back from anyone at the service shop today.

Here I am, a single mother with a very unreliable car. What happens if I break down on the side of the road? Will Rockwall Dodge come right away to pick me up? It has only been in the shop 5 different times in less than 3 years. What happens if I have an accident? Is Rockwall Dodge going to be liable and pay for all damage? Especially since I have been trying to get a hold of people in your shop and no one has called me back. What about all of the times I have had to leave work early so I can get to the shop before it closes? I have been trying to get my car fixed. The lack of concern and lack of communication at this location should embarrass you.

What do I need to do, contact Dodge? I am very displeased with the lack of concern and communication from the service department. I have never owned a Dodge and I can confidently say I will never own another. This has been a very long, exhausting experience.

I am sending you this email because you are my last hope at this location. I do hope that you and I can come to a resolution and that I can get my car fixed before something very serious happens.

You can reach me by email and by phone.
I do look forward to hearing from you.

Thank you,


Don Belcher March 3, 2018 at 8:26 pm

Tri cities dodge of Kingsport Tennessee they sent me an offer in the mail saying will give u 125 per cent of the value of ur car offered 20000 4 my 2017 durango sxt that has all the options it has 10,000 miles so ur telling me the suv lost 17,000 in a year I called a lady named Piper 3 times an she said that dont sound right I will call u back never called be carful if u plan on trade in a car or buying from tri cities dodge Kingsport Tn. I have had 5 Durango wont buy another Don Belcher


Sharon Huerena December 27, 2017 at 3:55 pm

I purchases a Dodge Challenger in April of 2017 and have had nothing but problems with my radio. I’ve taken my car into the dealship many times and radio still not working properly. I’ve been assigned a case number and have had 2 case managers assigned to my case. My first case manager Sue was great, my Second case manager, Monica was horrible! Not sure how or why she’s working with corporate issues. She says that will call you and never does and when she finally does call you she has an excuse why she couldn’t call you back. Horrible experience! No one could give me her managers number so I could get my isssue resolved.
If you’re going to purchase a dodge vehicle, good luck! Hopefully you do not run into any issues because corporate office makes it really hard on the customer to get the isssue fixed.
Never again will I purchase a dodge vehicle!
Great work Monica from Texas!


MJ Martin December 15, 2017 at 10:31 am

I ordered a 2018 2500 diesel crew cab long bed truck on Oct. 17, 2017. I was told the truck would be here in 4 -6 weeks. I knew I was in trouble when I asked the delivery date be written on the contract. At that time I was also told Ram people would keep me current with the truck through emails. No emails to this day. Every two weeks I have stopped into the Arroway in Bedford Hills, NY to ask about the truck. The delivery date was changed to two months and then to at least two months, now perhaps in January. I paid a $2,500.00 deposit in October. If the truck is not in my possession on December 19 – I DO NOT WANT THE TRUCK. I will go purchase a 2017 somewhere else. When Speaking with some of the people at Arroway they laugh and say it always takes at least two months. The salespeople told me whatever they thought I wanted to hear.


Bobby Mathes December 1, 2017 at 10:07 am

I have tried to contact Landers dodge Chrysler in Benton Arkansas about this issue numerous times! Calls, text, and emails with no response to any. We bought this car 3 months ago with 8000 miles on it. It is a 2016 dodge Durango certified preowned. it now has 13000 miles on it. below is a list of emails that I have sent with no response. Very frustrated as this is the 3rd dodge in a row that we have owned. This is not the way a loyal customer should be treated!

Bob Mathes
Bob Mathes
Nov 30 at 4:55 PM
Please confirm that you received my previous emails as I am sending this email conversation to dodge corporate because I have received no response to emails nor have I had any of my phone call attempts returned. This is becoming very frustrating because I live almost 2 hours away and can not just swing by with the vehicle. I have sent multiple photos of the center tail light and just need to know if its going to be warrantied (I don’t know why it wouldn’t be since its nothing customer caused) I have also researched online and notice there has been a lot of issues with these lights having cracks in them due to the door shutting. The last picture is the one I crack I put a small amount of glue on to try an stop the moisture from getting in. Anyway please contact me by email or text or phone call. 870-318-XXXXX


Hide original message
On Wednesday, November 29, 2017 10:34 AM, Bob Mathes wrote:

Mr Gilmore could you please confirm that you received my email with the pictures for warranty consideration?
Bobby Mathes

On Tuesday, November 28, 2017 1:21 PM, Bob Mathes wrote:

Just making sure you got the email with the pictures? Please confirm.

On Monday, November 27, 2017 6:06 PM, Bobby wrote:

Mr Gilmore I have attached the pictures you requested for the cracked tail light that was allowing water inside the center tail light. As we discussed you can see where I applied a small amount of glue to try and stop the water from getting inside on the left side. On the right side I did not and you can what happened to a portion of the light. (Doesn’t work) moisture was getting in on the right side because the seal on the bottom right side is not sealed. Feel free to contact me with any info at 870-295-XXXXX from 8am-5pm or 870-318-XXXXX after 5pm. Thanks

Sent from my iPhone


Monica C. November 28, 2017 at 5:00 pm

I purchase a Dodge Challenger the end of Oct 2017 at Crown Dodge in Greensboro NC and had to get delivered from Fayetteville NC but they state that the car blacktop with navigation and leather seats and all. Once I get the car the general mgr advise me I will need to bring car in to download the navigation but once I come back in a few days later so he can download navigation he tells me it can’t be done so now I’m out of sunroof I wanted and navigation. I don’t even want car anymore. Not sure if Corp cares, when I call to speak to Brent the general manager there he will not answer or return my calls or my husband. This was the worst experience because they try to sell me a car that had it all st first but then i get there and they say sorry that’s a loaner car but how you give me a price and all and tell me to come to dealership, i will never buy from them again.


Monica C. November 28, 2017 at 5:05 pm

Please contact me via email


gary miller November 26, 2017 at 10:26 am

recently purchased a 2018 jeep compass from stanly county dodge, jeep, and chrysler dealership in albemarle, nc. it was purchased on 10/31/17 and at the time of purchase for and additional fee purchased a gps navigation system. the system was paid for on 10/31/17, and the installation was to take 15 minutes, allowing us to drive up off with it operational. it is now 26 days later and it is not installed. it would take 1,000 words of more to give the full detail of the excuses they have given us. most disturbing though is the fact they will not keep us updated on progress. they do not return calls or respond to messages left requesting updates. we even showed up one day for the installation appointment to be told that the part they ordered did not ship. told us they were to busy to call and save us the trip to the dealership!!!! over the past 2 weeks i have left messages for the general manager joseph byrd to please call me for updates. he has not returned any calls!!!! i have recently given him a timetable via email, that if not met will result in legal action on my part. i would not recommend this dealership to anyone. i will never use this dealership again. given the response from dodge corporate to this compliant will determine whether or not i ever purchase another chrysler product. we will see!!!

garysmiller@ 704 607 XXXXX cell


Gary Miller December 6, 2017 at 6:19 am

Now at day 35 and the GPS navigation system is still not completed. The dealership has had the vechile for 10 days as of today. I have done research on North Carolina lemon law fo new vechiles and when and if the parameters are met will be filing suit. This dealership just does not care about customer satisfaction.


Robert Penn October 16, 2017 at 11:47 am

On May 15 my wife and I purchased a 2017 Dodge Durango. June 23rd to be exact after being called several times by the dealership stating they had the wrong the vin listed in their system for the car. Since it was their mess up they offered to wash the truck and throw in a gas card to make up for their mishap; as of June 23rd we are now on our third tag. Two drive out tags and one from the dmv; after leaving out of the dealership on June 23rd to my understanding the problem was supposedly corrected and everything was in good standing as far as the paperwork. September 5, 2017. My wife was on her way home from picking up the kids from school. She was pulled over, because the officers said the vehicle was not insured I had to leave work to come to the scene to provide adequate information, because they where about to impound the car and take my wife to jail with our kids being present in the car. I called the insurance company; the insurance company said everything was correct on there end and to call if we had anymore questions or concerns.September 7th 2017 we received a letter in the mail stating the insurance on the car had lapsed; we talked to the insurance company and they said everything was correct in the system September 19th 2017 I took off early from work to go to the DMV to renew my tag. The vin number still was not correct I couldn’t get a decal and found out I had the same car registered twice with two different vin numbers; after i left the DMV I headed straight to Landmark Dodge. At this point I was highly frustrated because the problem that was supposedly corrected on June 23rd was still a reoccurring problem. I arrived at the dealership they said there was no general manager on the premises to help and to return the following morning so the problem could get resolved. September 20th 2017 I had to take off work once again to try and rectify the problem. I started a case with corporate on September 20th 2017 any time that we are in contact. I have to contact them, when it is not my fault in the first place that I am in the predicament that I am in now. From September 19 until noon September 22 2017 we were without a family car because we did not want to take another chance driving the car, getting pulled over, getting the car impounded, or my wife getting locked up from the careless work of Landmark Dodge. Landmark loaned us a loaner car and said they would work on fixing the information and it should take up to 7 to 10 business days. The loaner car that was given to us on September 22nd 2017 there was no gas in the loaner car, and the loaner car had a blank tag on it. I had to go back to the dealership and get a gas card so I can put gas in the car. Friday, October 6th 2017 they said the problem was still not resolved, I am driving a loaner car, but the information from my insurance is not legit because of the vin being incorrect. I am still driving this loaner car illegally. Today, October 11 2017 my wife was pulled over again the dealership loaned us a car with a blank tag, as i stated on September 22 2017. When i mean blank there is nothing on the tag of this car but the dealership logo she told the officers what was going on and there mouth was wide open hearing this story. They ran the vin to the loaner suv that she was driving and they couldn’t pull anything up on the car as if we had stole it. the officer told my wife to return the car to the dealership immediately, or to have them give us a proper tag to drive around with. In the process of the officer checking the vin, she had him check the vin number of the car we purchased in May that we are unable to drive because of the dealerships careless work. The officer said the car is showing the same thing as the loaner you are in. Its as if the car is stolen. He said he has never seen anything like this before. I once again had to leave work early because of this situation.They put a ton of energy selling me the car but none to fix their own mistakes. DO NOT BUY FROM LANDMARK TERRIBLE DEALERSHIP WHEN IT COMES TO FIXING THEIR OWN MISTAKES.


R Turner October 4, 2017 at 1:58 pm

We just purchased a Dodge Journey. We have only had it a few months and we get a letter for a recall . I find out there are three recalls for our journey. I get them to replace all three. The abs system was one of the recalls affecting our brakes. I ask about replacing the brakes and tires that they wore out because of the default abs system. I will not recommend this multi- million dollar company to no one. Has to be one of the most horrible customer service I have ever had.


randy lynd September 18, 2017 at 11:35 pm

Hey all, help me make is go viral!! I have 2011 Dodge Ram 1500 5.7 Hemi with 108k miles. Friday I learned that the # one cylinder intake roller lifter disenegrated and destroyed my cam shaft. All the services were done as scheduled and the vehicle is pristine. My mechanic quoted $4000 to repair the damage. Anyone, half mechanically inclined, knows that this type of engine failure should have never happened. I call Dodge Customer Care Center @ 1 800 432 6343, and they tell me its my issue and they can not do anything about this defect. I do not about all of you, but forking out 4k for a repair that should have never happened really is disheartening. First, the ability to just pay 4k is a daunting task and secondly, for something that Dodge is responsible for the defect. This was a total failure of their product. I spent hard earn money to their truck and had the expectation that general maintence and services were the norm, not this type of mechanical failure. What really irritates me the most is being a disabled veteran and i work for a non profit veterans crisis hotline and on a limited budget and having to pay for this costly repair. Of course, i will pay it, my mechanic is awesome about that, and will find the money to do so but why am i even doing that when the roller lifter is an inferior part!!!! Please help me make this go viral so that someone else does’t have to go through what i am right now. If we can shame Dodge into taking responsibilitly for they for their product and he someone less fortunate than i am is my goal. I will get through this just like everything else but there are some people that dont have the resources that i do and those are the people i truly want to help!!!!! Thank you for reading my mini rant and let make this viral


Sharlene perez September 17, 2017 at 6:29 pm

Dear Dodge,
My husband and I have never owned anything other than dodge vehicles. This last one however is a 2004 dodge durango yes I know it isn’t off the showroom floor, but after seeing what I have seen it shouldn’t matter. I have grown up around a lot of mechanics and for your company to say that the 5.7 hemi does not get hydrolock, you all are mistaken. I am truly ashamed to have spent as much for a vehicle that is ruined because of rain. Actually your company should be ashamed to say you are built tough and are all american……this isn’t how to keep people coming back. I really wish you could do a recall for this problem or i need to get the word to people about what the BBB is…..have a blessed day.


Don rusnak August 30, 2017 at 11:04 am

I currently own a 2009 dodge ram 1500, words cant express how much a pos this truck is, have had check engine light problems since 35k, its currently at 109k. The problem NEVER seems to go away, no matter what the damn computer tells u to replace, the problem still exists. And then the rust problem! Holy s**t, this damn thing is just flaking away underneath to nothing…. i have a transmission pan i just discovered about at the point where you could poke a finger thru it! Ive been a driver for 20 something years now, have owned countless vehicles, used to drive salt water beaches on long island and never seen a pan rot out this fast…. dodge must use the cheapest s**t they can find, F-DODGE, F**K THE CORPORATION, they are NOT built tough. I will NEVER OWN ANOTHER DODGE IN MY LIFE unless it was to set it on fire, or watch a vintage chevy monster truck crush it


Randall Gilley August 15, 2017 at 7:02 pm

Recently the transmission on my 2013 Dodge Dart sxt lost the ability to shift into first or second gear (manual transmission). Went through mechanic affiliate of CarMax to be told that it was an internal issue and because of the current mileage was still covered under the manufacturer’s warranty. That was three weeks ago. It was also three weeks ago that I towed my car to Dodge on my own dime and was told that a rental/loaner car would not be provided. I assumed that this was due to the necessity for Dodge to verify that the issue was indeed with their transmission…

I am attempting to tremain patient with the Mac Haik Dodge located in Georgetown, Texas off of IH35 (north side) but am growing impatient as I have left 11 voicemails in three weeks with a Service Representative by the name of Robert. Either he has been on leave for three weeks or he just doesn’t feel the necessity in returning my calls.

Regardless, calling again today I was told that a technician’s name is paired with my car but that is all the information they have.

I have now run out of funds for a rental due to the hardship created through this situation. I pray that someone from Dodge will reach out to help before I lose my job due to the financial inability to make it to work.


George Cline August 15, 2017 at 12:32 pm

Don’t get an oil change from dealership at 1600 Westbank Expressway in Harvey LA. Multi-point inspection is never done. But inspection sheet is always checked off as done. I stood out side and watched my truck for 25 minutes sit in the bin with no one touching it to inspect NOTHING.


Michael Moeller August 8, 2017 at 6:14 pm

I have been looking for a 2017 dodge challenger TA392 for a few weeks. I finally found one that I fell in love with at riverhead dodge in New York. I test drive the car and was hooked. I sat down with the salesman who goes by the name of Rocky. I was looking to lease the car for 39 months and buy the car at the end of the lease. Explained to him the buy out price is higher then what I was looking for and I would need to think about it. I returned two days later to look at the car again. I went inside to say hello to Rocky. Again I had told him my situation with the buyout price. He then offered me a 48 month lease through Chrysler financial. The 39 month lease was through Ally. The monthly payment on the 48 month was cheaper as well as the buyout. Immediately agreed to the price, gave $100 dollars to hold and check credit and signed the contract at the agreed price. I made the appointment for day and time to take delivery of the car. On the day I was to pick up the car I receive a phone call from Rocky explaining they had made a mistake and could not honor the price on the contract. The price per month had gone up $12. I can’t believe they could do this to me. I had to refuse the new price and bow I am without the dodge challenger that I was so excited to take home. I had also intended on dropping off my 2011 dodge ram to have devices the day of car pickup. Broken exhaust manifold bolts. Common problem with the 5.7l hemis. So bot only did they loose out on a sale they lost out on the service of the truck.


Trish Gallagher August 7, 2017 at 9:05 pm

I don’t know where to start with the list of things that have gone wrong with our Dodge Dart, bought June 2016, at 20,000 miles the transmission had to be replaced, and that was the third time it was in the shop for more than three days. And, how terrible is the customer service from Dodge dealerships? OMG! I have never witnessed anything so bad, and I’m not one who exaggerates. It was just unbelievable! I asked for a replacement car the last time my car was in the shop, because I have to drive 55 miles to work. They told me they didn’t have one (last time I had it at the dealership where I bought it and after much arguing for a replacement car, they finally gave me one with a smell of dampness SO SO BADthat I had to drive it with the windows open all the time as the smell was unbearable, and this was in New York in February! So this time I insisted on getting a replacement car because they couldn’t tell me how long the car would be in the shop. So I was told to rent a car and they would reimburse me. It was 8 days in the shop, they refused to pay the $500 car rental charge (Manhattan). First, Kenny Surat, manager of the Dodge dealership in Brooklyn, where the car was left in (not fixed properly) said, “that was a month ago, its too late now…”they sent me to
MOPAR, who said we only pay a maximum of $150.00 for car rental! I’m now waiting to hear from the dealership where I bought the car to get this paid.

I have had lots of other problems with the car. But if I don’t get fully reimbursed for this, I’m going to my lawyer, Channel 4 news, social media, JD Powers, Facebook, and everywhere I can possibly go, to give the worst write up, sue the company, and tell everyone I know to NEVER EVER buy a Dodge or Chrysler. I will not give up. I work hard for my money. These b******s should be out of work for how they treat us. It’s the principle of the thing. If you promise something, stick to your promise and stop treating your customers like we’re stupid, after you have taken thousands of dollars from us to keep your own jobs, and leave us without safe transportation and put US in jeopardy of losing our jobs. You should all be ashemed of yourselves.


Shirley August 7, 2017 at 9:45 am

I now know why the ower of a 2014 dodge dart traded in the car i bought,it stalled out on me so took it to dodge place and it was low on oil meaning its using oil so they changed the oil and i kept a check on it so now im back at dodge and it shows no sign of a leak so it is burning oil i think dodge should pay it off so i can get something that i can depend on since its obvious thats why it was traded and they never told me


Philip Gairson August 2, 2017 at 9:48 pm

I purchased a 2015 Dodge Journey and continue to have transmission issues. The local dealer continues to change out parts and my wife keeps being left on the side of the road. It is in the shop again, for the same problem. We don’t have mechanics anymore….we have parts changers. The local dealer (where it was purchased from new) is unresponsive and fails to return calls. The GM is always out on vacation and no one knows anything. We picked up a rental today…..this is not why I make monthly car payments. we purchased a new car for reliability. Thank goodness for the lemon law….looks like we are on the way there.


NOT happy - NOT rich - Not going to buy any more Dodge vehicles July 31, 2017 at 12:36 pm

Upstate New York – where a lot of people drive older vehicles
My husband has been a mopar man forever. He is in his 60’s. He has also worked on every kind of vehicle, every type of repair from major – changing engines and drive trains, to minor – changing brakes, rotors, etc., since he was big enough to crawl. We have owned all kinds of Dodges, Chryslers, and old Plymouths, among lots of others.
My daughter needed a good, used vehicle to replace her old “Big Blue” dodge truck (she preferred another Dodge truck) and he found a 2001 Dodge Dakota Sport 4×4 for her. Body has some rust, to be expected but running gear was all good. He put new ball joints, a couple of brake lines, wipers, and minor stuff on it when she got it and she has been happily driving it for over a year. Now the brakes are bad and he discovered that it most likely won’t be fixable this time. Everything attaches to a “steering knuckle” and he already did the repair with bigger bolts the 1st time around. Now the knuckle has worn down grooves, unsafe, and….no replacement available. From any place. Not any of the local parts stores, including NAPA – they’ve “never heard of it”, not online, not at any of the local junk yards (ones that are still around) – they go out as fast as they come in – and when he called the Chrysler dealer the extremely rude guy told him it used to be around $900, but Chrysler discontinued that part, they can’t get it anymore. My husband told him it was the worst set up he’d ever seen and yet there was no recall, and now what? The truck still runs great, she just put $800 in brand new tires on it and she doesn’t have money to buy another one right now. The guy told him it was old, over 10 years old, so basically oh well. Seriously??
If he had run across the issue before that would’ve been the end of Dodge for us. From the research I’ve done this issue started in the 90s and was same setup through 2006 on Dakotas, Durangos, Jeeps, and others. Obviously, they are all over 10 years old now so, oh well…… but you can still buy these years from dealers (and some want a LOT of money for them). So they can legally continue to sell vehicles that won’t be able to be repaired because the parts have been discontinued??? Total rip off. So now everyone is supposed to buy new or do without? How can they just discontinue parts when there are still all these vehicles out there?? Maybe Chrysler should buy back some of these non-repairable vehicles. Can’t find a working number to contact anyone in customer service and I highly doubt this will help but buyers beware – if you’re driving “OLD” , Dodge doesn’t have your back. And from some of the stuff posted here, I’m guessing “NEW” isn’t any better!


Jon VonFeldt July 28, 2017 at 6:27 pm

I own a 2016 Ram 2500. It just turned over 10,000 miles. We was headed to Sturgis, Kentucky for a vacation and about 10 miles out of town a front wheel bearing started to make noise. Got into town late that night. The next morning I call the dealer I bought the truck from and was not very helpful until I told him I wanted to talk to another person at the dealership. He then got me a couple of numbers of dealers close to Sturgis, Kentucky. I called the first one and they was over an hour away and said they could not get the truck in until the following week. I called the other dealer and they said they would try to squeeze me in. I found a local shop that got me in and fixed the bearing the next day. He charged me 550.00 for the part and labor. Got back home and went to my dealer and they said I had to talk to customer svc. Talked to them and they said they could not do anything because OEM parts where not used and a dodge dealer did not do the work. As I explained to them the truck would not have made it to either dealer from Sturgis. They said I had roadside asst. and it could have been towed. I explained to them the tow charge would be more than the cost of the repair and part. I have tried to contact the corporate office and cannot get a number to do so. I would like someone to contact me to discuss this. I feel a truck that just turned over 10,000 miles should not have this problem and Ram would at least take care of the bill.


josh orte July 14, 2017 at 1:28 pm

i own a 2014 dodge challenger. i love my vehicle. I ve had an issue with the two front seats they have a metal rod on the side that i noticed was eventually go through the seat and i brought it up everytime i took my car in for service and they told me the same thing “it wont go through” it eventually did go through and puncured both seats. they claimed they would fix it with the “good will” acting like theyre doing me a favor for fixing an issue they made and i had to bring up.Anyways the delaer i serviced my Champion Dodge in Downey CA was good at first but started getting sloppy. i had to call to check on the status of my seats coming in or when i could make an appoinment.i felt like a call service rep harrasing them. finally my seat covers arrived got scheduled ( i scheduled myself) dropped off my car took an uber to work and called around 4pm to ask if my vehicle was ready, to my surprise the service tech tell me they didnt do it because the case on my car was closed and they would get paid for any repairs. i asked why i wasnt notifies earlier so maybe i could call corporate and figuere something out but no answer. i gave them a bad review because of lack of communication and thy got upset and didnt want to repair my vehicle and told me to go somewhere else. I guess #DODGE doesnt like being called out on mistakes. they sent me to another dealer and they wanted to charge me $1,000 and now are claiming that they offered me good will 3 times. HA!!! CONTACTED CUSTOMER SERVICE AND THE CALL CENTER LADY TOLD ME SHE WAS THE FINAL DECISION MAKER AND THEY COULDNT HELP ME


Carrie Santos July 7, 2017 at 2:48 pm

I have a 2013 Dodge Charger R/T and I absolutely love it! I cannot stress enough how much I love that car. Have I had to replace the control arms prematurely and wheel speed sensors every 20k miles, yes I have. Do I dislike my car any less, Hell no… that is what extended warranties are for! I also own a 2016 Ram 2500 Mega cab. Of course within the first year someone backed into my rear bumper and into the side drivers door at the Home Depot. Arrigo Dodge in Palm Beach did a superb job of repainting the door and were professional and timely in getting this done for me. With that said my Hubby and I are HUGE fans of Dodge but I have a concern and that is when my car has expired and it is time to buy a new one, I am not sure I will be buying another Dodge. You changed the body style on the Charger and I am at a loss as to why. Like some of your other customers who commented on changing the Challenger body style, why change it if it is working? It cannot be about mileage so therefore I am at a loss. I recently rented a 2016 model and I HATED driving it. The eco gauge on the dash would count up and down numerically and made me cross eyed it was super annoying, who came up with that and how did that seem like a good plan? The muscle car front end got swapped out I think with a buick? Please understand that many of us muscle car lovers want that squared off mean front end like on the challenger but in a four door sedan because of our families. Therefore, if you don’t get rid of the obnoxious gauges that are useless and serve no purpose and refine the body style back to a muscle car I will be forced to shop elsewhere. Truly hoping that you listen to the consumers including the ones that have had serious issues because at the end of the day I believe we are all fans of Dodge but you have to deliver a quality product that is safe.


ANGRY DART OWNER June 29, 2017 at 6:22 pm

So, where do I begin… I bought my 2013 dodge Dart limited Dec. Of 2015 From a dealership. Before taking it home I was informed that an airbag recall needed to be done, which I was told had been finished. 3 weeks later my car starts jerking gears and shaking on the highway. Take it in to be seen and they changed a spark plug, and told me I needed another airbag recall done? So they did that as well. About a month later I was having problems with the car starting, also when I was cleaning the car windshield, setting the wiper blades down put a small crack in it because of an unusual metal strip on the wipers. Slowly between the next 2 months my car slowly started to decline. One day about 3 months in It had problems shifting, would started to jerk forward like it was trying to accelerate by it’s self in traffic. I had to hit the brakes and hold them in, put the car into park and shut it down. IN TRAFFIC. I got it started back up and slowly pulled to the side of the road. Every light on the dashboard was going off and all the gears were red like they were all shifted into. I had it taken into the shop and was told there was a recall for the control module. A wheel alignment, rotation, replaced gas cap and switch, changed oil. Reprogrammed control module. Paid, 430.00 out of pocket. Car continued to act up. Jerking, Switching gears on its own dangerously, mind you I drive 40 min on the highway everyday for work. Exactly a week later the car wouldn’t start up at all. All the lights were blinking again. Would not jump. I had to have it towed in. They replaced the valve body and hydrolic control unit. They also told me another recall for a control module needed to be done? 3 months later, while driving on the highway, the car roughly jerked forward, like it shifted down by its self. Would not accelerate so I slowly went off to the side of the road. All lights were blinking again, all shift lights were blinking again. I had to have the car towed again. At this point I’m unbelievably upset because my 6 month pregnant sister and I year old nephew were also riding along with me in this. They told me the reasoning for the jerk was because of a ground wire snapping. And broken off stud. They also found an AIR BAG fault? And replaced the harness. At this point, I no longer want the car. I make an appointment with one of the managers seeking help with my problem. I returned that following Monday. The person I scheduled the appointment was not there and did absolutely nothing to help me. Only tried selling me a car that I wanted no interest in what so ever. I told them multiple times how dangerous the car was and that I was afraid to drive it. I was told there is nothing they could do and that I should call Chrysler, but then could not provide me with a phone number. I took my keys and left. A month later I received in the mail a denial for a loan for over 30k! For a car that I didn’t even look at, sign for to check through, nothing.
I felt like there was nothing I could do and that it was probably too late to try and submit a lemon and my loan was too high to do anything. I continued driving the car, which was ok for the next few months but slowly started acting up again with the jerking. About a month ago it was acting up pretty bad switching gears and had a check engine and electrical up. so I had it taken in to be seen. I had a late oil change that needed to be done and the mechanic proceeded in yelling at me trying to convince me that this was probably why I have all these problems with the car. He reset lights. Paid for a 80$ oil change! And he said the car was now driving better. The car WAS NOT driving better. 3 days ago on my way to work, the car shifted into neutral by it’s self, reved up by it’s self and I had to slowly ease over to the side of the road. AGAIN IN TRAFFIC rush hour. All lights were blinking, all gear shifts were blinking AGAIN. I shut the car down immediately. The key wouldn’t turn out of accessory mode and was stuck in the ignition. The car also wouldn’t start up. I had the car towed back in to the dealership. It is an ABSOLUTE NIGHTMARE. I did a car fax check, which I should have done a long time ago, and found that the dealership received my car 3 weeks prior to selling It to me, and the only maintenance done to it was an oil change. I also found that there were 3 recalls that should have been done prior to selling the car to me which had not been. If I don’t receive help I will be contacting my lawyer and will be taking matters that way. Terrible Car! Terrible customer service! These cars SHOULD NOT BE ON THE ROAD!


Kendall Harris June 26, 2017 at 9:26 pm

I purchased my 2013 Dodge Durango brand new and loved my SUV. I enjoyed putting all my children in it to travel around Texas. November 11, 2017 at around 9:45 pm central standard time, my beloved Durango, my only car, spontaneously combusted in my garage. My children, my husband, a veteran of the armed forces, and myself narrowly escaped. We lost our birth certificates, shot records, school records, old family photos, a freezer full of food just purchased, bikes, tools, and my husband’s entire workshop. Our whole house received smoke damage, our appliances melted, our pets and children are traumatized, and I’ve lost my sense of security and am suffering from mild PTSD. We were displaced, and had to quickly purchase a new car which was not in the budget, as I have a child away at college. We always kept up with our maintenance, taken care of past recalls when they came up and we just bought four new tires two weeks before. The initial fire report, USAA and homeowner’s insurance all concluded the source of the devastating fire was from the car.

I want Dodge to fix their issue with the Durango so that no other family experiences what we had to. We are looking for some kind of reimbursement. Not looking to sue the company for millions.Our sense of security can never be replaced but we want to get back to normal and regain the physical items we lost.


Tricky June 14, 2017 at 6:02 pm

From: Unhappy MOPAR Owner 13 June 2017
To: Dodge/Chrysler
Subject: 2012 Dodge Challenger Window Malfunction

Whom it may concern,
I am contacting you in reference to my 2012 Dodge Challenger and hoping you can assist in resolving the issue. My Challenger recently went over 60K miles (60211), thus ending the warranty period. On 5/30/17 my wife and I were on an outing and upon return to my car, sitting in the drivers seat and closing the door, I noticed the window did not close all the way. I’m sure you are familiar with how the window works in the Challenger; goes down approximately an inch when opening the doors and closes/seals back up once doors are closed. My window did not go back up. I opened and closed the door again but got same results. I then had to manually close the window with the up motion on the button. I thought it to be strange but continued home. Once arrivng at home, the same thing happened to the window so once I got out, I had my wife let the window up from passenger side. I am a disabled veteran, so performing that task on my own would be very difficult and quite painful. Therefore I did not drive my vehicle for several days, due to that and it being rainy season here in Fl. In the meantime, I did an internet search to see if this was a common issue and to find a fix. It was revealed it was very common in the 2012 model Challenger and a recall was issued for this problem on the 2011 models. Other years have also experienced this problem. I then contacted Sunset Dodge in Sarasota Fl. I explained my issue to them and inquired if there might be a recall for this on my car. They stated there was no recall for this but I could bring the car in and pay to have the problem diagnosed. The cost would be approximately $140.00. I told them it was a common issue in the Challenger, however they told me I needed to make an appointment and bring the car in for diagnostic check. I thanked them and did not make an appointment. I then contacted Dodge Customer Service. My first contact was via chat on the internet and was with Matthew. I explained my situation to Matthew, we discussed the issue and his response summed it up to be that I should contact my local Dodge dealer for repair and there was nothing he could do. I tried to explain to him this was a manufacturer issue and Dodge should be fixing it. As I was continuing to expain my side of it and my displeasure with his answer and lack of concern to assist me further, he said to me thank you (or something to that effect) and hung up. I was still talking. At no time was I beligerent or disrespectful and did not deserve to be treated like that. Poor customer service! I believe all calls are recorded, so what transpired can easily be verified. At this point I felt like he blew me off and did not care to hear my concerns. I called back and spoke with Amanda, explained what had just happened and requested to speak with a supervisor. I was put on hold and then the call dropped or was disconnected. I feel Dodge personnel at Customer Service are fully aware of the window problem this car has and should be honest and state so. This will at least give the consumer a better direction for a fix. To act like it does not exist makes me question the integrity of the company. I am sure I am not the first and/or only one to contact Customer Service with this problem so to act like it is new or does not exist is the wrong reaction to have and sends the wrong message to the consumer. It shouldn’t be all about the money all of the time, but rather about doing what is right to take care of the customer. I began to try to figure out other solutions to solve the problem. I received a survey shortly after via email in reference to my customer service chat/call. I replied in the survey my displeasure in the way I was treated as well as Dodge not owning up to an obvious and common problem on their product. I also stated I hope to get a response back soon, or I would escalate my complaint. Here we are thirteen days later with no response. It should be noted that on 5/10/17, it finally stopped raining so I drove my car. Had to repeat the same method to close window. Upon returning home, my wife and I got out of the car and as we were walking away, the driverside window began to go up and down and up and down and kept repeating this about every ten seconds or so. I tried to close it from passenger side again, but to no avail. It continued doing it. My only resolution was to let the window down a couple inches to prevent this and cover it with plastic to hopefully prevent water from getting inside. Also to prevent the window from continuing to go up and down, thus killing the battery and causing even more (electrical) issues. So now I have a beautiful Blackberry Pearl in color Challenger sitting in my driveway with plastic covering the drivers side window. Not a good look for Dodge. My neighbors constantly compliment me on how nice my car looks. One neighbor even decided to go purchase one. How embarrassing now for this look in my driveway. But more importantly, I am very concerned about the water damage that could result, not to mention the lack of security with the window being partially open. Just not a good look or situation in all ways! I continued to research on line solutions and more information about this issue. I have called and spoke to just about anyone who I thought could help me with this. They all tell me the same thing. My car does not qualify for the 2011 Challenger recall and there is nothing they could do. How ridiculous! My family advised me to take it to social media and television news outlets to share my experience with everyone. I am not a social media user, so I decided to contact you and others within Chrysler/Dodge (FCA) in a hope to get this resolved first. I hope it will be, as I do love my vehicle and the MOPAR brand, however if I need to take other actions, I have no choice but to do so.
I think it is utterly ridiculous that no one within FCA has taken appropriate actions to have this issue addressed and corrected. To have it on recall for one year model but not the others makes no sense. There are plenty 2012 Challenger owners out there that is/was experiencing the same problem my car has. I understand, as it was explained to me, that my car born on date was December 2011 and not within the recall time frame, but that is a lame excuse. I have never heard of this issue happening in any other vehicle in my life. None! For Dodge to ignore this and not do nothing about it is not fair to its many customers and the MOPAR family. They need to own the issue and get it resolved and not at the customers expense. Myself and other customers have already had to deal with enough with this problem and shouldnt have to bear the financial resolution. Dodge is a popular brand and this would definately tarnish its reputation if they do nothing about this. I am sure if I put this on social media or news outlets, the complaints will pour into Dodge. Nothing is perfect, but for this to happen on this class of vehcicle, loved and respected by many, is beneath Dodge. I don’t think this is the standard Dodge has set, but it appers so. I would recommend they get ahead of this problem and fix it before it blows up. There is no logical reason not to. You owe it to your customers who spend thier hard earned money to drive your product. Many other choices are out there to choose from, but I prefer MOPAR. However if this is not resolved appropriately, I will no longer own a MOPAR, I will never purchase another MOPAR and my wife will get rid of hers as well. We will not support those who won’t “do what is right”. I know many local dealers, in their advertisements, put emphasis on giving great deals to veterans. Well as a veteran, I am having trouble believing that now. I will not hesitate to share my story with the many veteran groups I am a part of (VFW, American Legion as well as other Military affiliates) if Dodge does not take action on this matter.
I am requesting your assistance in this matter and hoping you will take the appropriate actions to do what is right and uphold the integrity within Dodge.
I found the following on your one of your websites and hope you are true to your word.
***How does FCA US LLC resolve problems with your vehicle? If you are considering Lemon Law to have your vehicle issue resolved, we want to help.
FCA US LLC is committed to ensuring all of our customers have a positive ownership experience from the moment they purchase their vehicle. Your satisfaction is our number one priority and there are a few things to consider before pursuing actions associated with Lemon Laws.
If you are having a vehicle or service-related concern, we are here to help you. Please follow the steps below to ensure the quickest resolution.
Step 1: Discuss your concern with the Sales Representative or Service Manager at your selling or servicing dealership.
Step 2: If your dealership is unable to resolve your concern, contact the FCA US Customer Care Center:***
These are the words from your company, so I hope them to be true.
I hope to hear from you real soon on this matter. In the meantime my car sits outside with plastic over it looking pretty much like crap. Below the standards for MOPAR and not the look they want to be known for having, so please help me get this resolved and repaired so I can again enjoy my Challenger again.
Thank you,


Arlene Uveges May 20, 2017 at 7:21 pm

Sunday May 13th at 5am my 2002 Dodge Neon parked in front of my house was hit by a van and totaled. Having owned several Mopar’s thru the years naturally my choice for replacing my Neon was a Dodge Dart. I checked every website and found 5 used Darts available to purchase from Lia Chrysler Jeep Dodge Ram at 2116 Central Ave Schenectady,NY.

I completed the credit form online. Later I received an email from their internet sales department asking me to call them. I called promptly. and was told my credit looked good. I told them I would put five thousand dollars as down payment on a 2015 Dart. They told me the car would be brought from another of their dealer locations and brought to Schenectady for me to buy. They said they would call me in a few hours. They never called. That was Monday May 15th. I called them on Tuesday and was told the dealership where the Dart was located was moving and had no phone service and they would call me back. They never did. I called again every day all week and still no Dart.

Very disappointed I finally gave up. I contacted a local Nissan dealer since there were no used Darts available locally and arranged for a test drive at their dealership that was still under construction. I arrived at the Nissan dealer and was treated like royalty. The car was brought around and after some fresh coffee I took a 2014 certified used Nissan for a test ride. My credit was approved with less money down and I will pick up the Nissan on Monday.

Am I still upset with the way I was treated dealing with Lia Dodge? Yes, and now I am angry. I have lost all faith Dodge and Mopar. It now seems our 40 year relationship has come to an unpleasant end.


Arlene Uveges

PS My comments in regard to my attempt to buy a Dart can be found on Facebook at Arlene Michele and on twitter at #Mopar and #Dodge.


Krissy June 29, 2017 at 4:56 pm

Don’t be too upset, you dodged a bullet with the dart. My dart has been in and out of the shop a dozen times and has had to be towed 5 times because terrible stalls on the highway. I’ve only had it a year and 60k miles on it.


Rhonda Tyler May 19, 2017 at 10:19 pm

To Whom It May Concern,

I’m paying on a 2014 Dodge, Journey R/T, purchased this vehicle in 2014 from Landmark Dodge*Chrysler*Jeep*Ram in Independence Missouri, I love and enjoy driving my car, I FAITHFULLY make my car payments on time and service maintenance checks when needed, there has been a few problems that needed service repairs, loose molding, tires rotated, radio/navigation system replacement, fuses, low left tire pressure warning light coming on, the rear window wiper replaced, the electric driver side seat not adjusting properly (no trouble found at this time with electric seating problem… by service department).
In 2015 I received a notice on a SAFETY recall for Anti-lock brake system (ABS) control module but as stated on notice “parts required to provide a permanent remedy for this condition are currently not available, will contact by mail when parts are available”, received second notice, made appointment to have recall service performed on 29 December 2015.
On May 10, 2017 on my way to work about 7 in the morning via US highways, I merged onto the right lane exited, I was steering to my right the car start pulling to the left, I start braking and steered the car to the right, the car began to straighten, I merged onto traffic changed lanes to pass a car that was in the right hand lane, another car in front of me braked and so did I, again the car start pulling to the left, end up driving on the rumble strips still I’m trying to steer the wheel to the right and the car straighten and I continue on, this problem was beginning to scare me. Changed into the right hand lane my exit was coming up and to stay clear of any sudden braking. Start to via exit to my right, again the car started going left, put my foot on the brake but the car did not slow down, now my car is plowing into these metal poles with night reflectors, I hit about four poles one after another. Thank God I’m ok, but my car received substantial damages.
The Dodge service department statement on a invoice was ” the steering rack, power pumps and lines where checked and no problems where found at this time” OF COURSE THIS WOULD BE THE FINDINGS. Why? good question. I hope no other customer will have to or has endure this type of incident. Hope to hear from someone at Corporate, this problem could have been worst. Sadly this product failed to meet my expectation of safety and performance. After repairs, how will by car perform???

Disappointed Customer


janetberry April 28, 2017 at 8:33 am

well lets see where i should began i had a dodge dart that i loved and went in for sevice because it was leaking ,shutting down when driving wouldnt start after getting gas . after a week of them having my car they decide to give me a dodge patriot jeep which i dont mind but it has no power anything in it well oh be hold this jeep been in the shop once before for leaking into my jeep in the light in the back just had it happen again and i have to wait a week to bring it in because i cannt be with out a car for my jobs then the service guy thinks he freaking smart (which he looked dumb) says im trying to make you happy but your not happy with what im offering no im not cuz i should be able to get a rental free of charge the same day i go in why should i have to walk every where when this has nothing to do with me first all things in the jeep are falling apart my running board when u open the door is up the 2 black side piece from windshield is stucking up from the last time they fixed it then seat belt covers are falling off and now the hook for my rug is offf and this is a 2015 jeep payed good money to have it all far apart yea im not keeping this pc of s**t im beyound pissed at this point and they treat me like im trying to get stuff done for free well guess what they will never get me to get another car from them they can come get it i will stop making my payments and then its all theres stop buying from dodge i ever asked if there was another dodge dealership i can go to he was pissed i asked that to bad i hate the one i go to now and im not gonig back


Lisa Dupree April 26, 2017 at 11:19 am

Yes David Dodge has a lot of s**t with them I purchased and 2016 Cherokee Compass and the guy that u sign your paper work toyed to be slick and add the extended warranty on my truck without asking me and they told me they payed my other car off that I traded in and they tryed to be slick and put the negative on my contacts and I took it back to them and made them do my contact over and I had to wait almost 2 months before they got my new contract and they are trying to charge me interest from when I purchased the truck I called and spike to someone from corporate office they are full of s**t to I would not recommend know body to go to David dodge they are very slick when they are doing your contract make sure u read it carefully like I did that’s how I found out that man put the extended warranty on my contract without asking me I wonder how many people that they have done this s**t to SMFH


Lance April 18, 2017 at 12:11 am

I’m 1000% Unsatisfied ..
I been waiting 6 weeks so far for the instrument cluster , for my ram 3500..
They charge 1000.00 for it and was told 7 days tops and here it is 6 weeks later and still nothing and still NO eta!!
I have called and asked for numbers of people higher the case management and was told no one above them. So guess they are the big guys and I’m screwed. Guess it might show up some time this year?? But owell who knows?? I have never been so frustrated with dodge!! And will NEVER buy from them again.. all I have ever owned was dodge. The lack of caring that 6 weeks and still waiting showed me how little they care for there customers ..


Todd Ohalleran March 31, 2017 at 11:16 am

17years of brand loyalty as of today gone because you wont do what’s right there’s a time for policy and a time to do what’s right. 1000.00 or so part that shouldve been covered but isnt do to a loop hole I,m done with dodge and its partners from here i hope it’s worth losing my business and all i take with me


Tania McKenzie March 30, 2017 at 12:09 pm

I own multiple Dodge vehicles and am beyond infuriated with the level of service and accountability that Dodge has taken with one of my trucks. I have been dealing with Chrysler Canada Inc. on a specific matter since August 2014. I am now turning to Social Media and other Media avenues to be heard. I am the recipient of a RECALL to which I had completed, charged thousand(s) of dollars for and the refusal of reimbursement. Each time a Customer Care Manager addresses me I get a completely different excuse and the ‘I’m sorry ma’am, there is nothing we can do!’ I want Dodge to take ownership for their responsibilities and give me my money back. I need to know where to go, who to talk to for someone with authority to do what is right.


that mopar guy April 19, 2017 at 8:42 pm

Maybe you should stop blaming the manufacture of the vehicle and take ownership of the vehicle, you live in Canada you do not get special treatment as your are not for the country the company was made. If your that retarded then buy a Canadian made vehicle and not American…. idiots I tell you….


Brad March 20, 2017 at 11:19 pm

“STAY AWAY FROM DODGE” Just wanted to let everyone know that not only does the Dodge’s customer service at their dealerships suck but their corporate customer service really sucks. I have reached out to several people at dealerships and at the corporate office and no one gives a sh*t about the issues that we are having with a new truck we just purchased. I even sent a email to the CEO and he couldn’t even respond which really shows this corporation sucks and don’t care about their customers. I have a 2016 Ram 2500 diesel and the day I drove it off the lot I had issues with the TPMS light coming on while driving. I checked tire pressures and they were right where they were supposed to be per the tag inside the door jamb. So I went to the dealership and they just kinda blew it off and didn’t take any initiative to resolving the issue. So I took it to another dealer and same thing. Combined both dealerships have had my truck for over three weeks and I still have the same issue. I got corporate involved and they gave me a bull sh*t run around and never resolved the issue. So I would strongly recommend that you stay away from anything mopar. The amount of money people spend on vehicles and this is the service you get. That’s bull sh*t. I would recommend going to Chevy or Ford. At least they provide their customers with the good service that they deserve. When you spend all this money on a vehicle you shouldn’t be having these types of issues. So you would think that being you have a warranty it will get fixed. Well think again they just blow the issues off and tell you to get f-ed. So after it being in for same issues about five times I sent in filing a lemon law. About a month and a half later I get a letter stating that dodge said we don’t have a case. So basically I’m stuck with a f-ed up vehicle that isn’t functioning the way it should and dodge won’t stand behind their products. So again stay away from this brand. Spend a little extra and get a vehicle where the company stands behind what they sell and they provide you with excellent customer service. Dodge sucks


Kristy June 1, 2017 at 1:18 pm

I have owned dodges for over 20 years, and always been happy. I am not sure what happened to this company, but this is THE LAST DODGE I WILL EVER OWN. The vehicle is JUNK, UNSAFE, and the SERVICE is AWFUL!
I bought my Dodge Journey in May of 2016 from Sterling Chrysler Dodge in Louisiana. Within one week, the tail light went out from moisture and the hands free system was acting funny. Sterling had no appointments available for two months, but they replaced the bulb and said they would order a new tail light. They never ordered the new tail light, and cooperate customer service was useless. A week ago, my ABS light and traction control light came on. I was in the process of moving to Houston, so I arranged for Northwest Dodge Service Center to service my car. They were able to look at my car very quickly, and initially I thought they were very nice. The next day they called and told me they ordered the parts for the problems that I listed (after 20K miles, I would finally get the tail light fixed) but I also needed an alignment (150$). I said not to worry about that, I would take it somewhere else for the alignment. Then they called back and said that another code had popped up, the wires for my airbag were damaged, it was not covered under warranty because they found trash under the seat that they believe is responsible for the damage, and they wanted 300 dollars to fix it. First, It is a little suspicious they keep finding problems that are not covered by warranty. Second, why didn’t the airbag warning light ever go off? The Dodge Journey is a family car with a third row, so it could be assumed that children would be in the back seat; hence, trash and/or spills would likely occur, yet the wires are not protected. Access to the under part of the seat is blocked from the front but not the back, were the children are. I called Corporate, and talked to three people who told me that the service manager (George) said the problem was my fault and therefore not under warranty. Furthermore, no one has an explanation or cares that the airbag warning light never came on. I asked George if the manual warned owners that fragile wires were under the seat, he said no. I asked him how I was supposed to know that I needed to block access under the seat and he said, “the manual does not tell you not to back into a tree, you should just know.”

Frustrated, I looked up the problem on google and found out that several Dodge models have been recalled for similar problems with the wiring under the seat (examples of previous recalls on wiring, … yet Dodge still does not want to recognize that the wires and/ or set up could be flawed.

I also found three major recalls on the make and model of my car:
1. December 16, 2016 NHTSA Campaign Number: 16V907000
• Crankshaft Sensor May Fail Causing Engine Stall
2. June 24, 2016 NHTSA Campaign Number: 16V461000
• Loss of Power from Transmission Pump Failure
3. May 6, 2016 NHTSA Campaign Number: 16V273000
• Power Steering Return Hose may Rupture

Both Dodge and the George said there is no recall on my VIN although it falls into the same time, Make, Model, and was manufactured in the same place as those recalled. Customer service said it might be added later. In the mean time, I should bring it in if I start having problems with these issues. They refuse to just check the parts without a recall, ironic since George had no problem checking other issues that were not under warranty.

As for the lemon law, Dodge does not worry about that since you will be lucky to get a service provider to check the car before 20K miles. I guess the only relief I get is the knowledge that for 300$, Dodge will lose at least 5 customers (as my entire family has always owned Dodges). The Dodge website says “Customer Satisfaction Is Our Number One Priority!” but that is simply not true.

Unfortunately, the production of junk vehicles coupled to bad service likely accounts for the 10K drop in the value of my vehicle in less than a year, which means I will be forced to keep my vehicle for a while…at least until my transmission freezes up going 70 mph on the interstate and I crash with no airbags. GREAT!



Alex March 6, 2017 at 9:18 pm

To Whom It May Concern,

BLUF: This letter is to inform Crown Dodge corporate office of my recent experience and disappointing service rendered to my wife and me during the process of buying our new 2016 Dodge Ram 2500. I have been in the military for over 22 years and I am used to laying out the topic out front to capture the true intent of my message right away.

I want to express dissatisfying experience with the Crown Dodge Dealer in Fayetteville, North Carolina. I am certain that part of your goal is to sell vehicles and a big part of that goal is customer satisfaction. I am not oblivious to the fact that customer satisfaction may not be the number one priority for any dealership, because each individual person will not normally buy large numbers of vehicles over their lifetime. However, customer satisfaction still helps in projecting future sales in variety of ways. To name a few, recommending a dealership to a family member or a friend and buying another vehicle for a teenage child, which is true in my case. All three encounters with Crown Dodge of Fayetteville during my most recent transaction were dissatisfying and I will elaborate my experience in the following paragraphs.

The first engagement with Crown Dodge in Fayetteville, NC was on or about January 27. I was contacted by Samantha, a sales associate at the dealership after I placed my application for the USAA true car buying service. I gave her the vehicle type I was looking for which was a Dodge Ram 2500, XXXXmins engine, SLT or Big Horn, black option, preferably 2016. I chose the 2016 model because of a Dodge advertisement that I had seen on television; further, I was attracted to this particular model and year because of the 20 percent discount. After the New Year, Samantha called me because she had located a vehicle that met my specifications, with the help of Brian (unknown last name) one of the sales managers with Crown Dodge. However, it was located somewhere in South Carolina. Crown Dodge informed me that prior to them requesting the vehicle being transferred to their lot I would have to come in to “work out the numbers”. My wife and I went to the dealership to do the standard back and forth (chess game) and agreed on the vehicle price. I signed a doXXXXent stating the vehicle and price. It took us well over 3 hours to conduct this transaction, and to our surprise we were given a truck as loaner to drive while the truck that I was to purchase was transfer to Crown Dodge. I was unprepared to leave my trade in vehicle at Crown Dodge but was told by Samantha that this was required. I asked both Samantha and Patrick (unknown last name) the General Manager about my concerns regarding leaving my vehicle at the dealership since I still had my vehicle plate, military base sticker, and my ball hitch on the vehicle. The final vocal agreement with Patrick was that my trade in vehicle (2004 Dodge Ram 1500) would not leave the Crown Dodge lot until we finalized the transaction. Patrick explained that it would take about a week for the vehicle to be delivered to Crown Dodge, which was an acceptable timeline. Additionally, he said I should get constant updates from Samantha on the progress of the delivery. At this point, I was only unhappy with the amount of time I had to spend at the dealership. Three and a half hours is a long time to sit in an uncomfortable and loud temporary building.

The second engagement was calling Crown Dodge after waiting for four days to hear back regarding the transfer of the new truck to Crown Dodge because I had not heard from Samantha. After successfully reaching Samantha via phone she said that the vehicle may not be available anymore. She said I should get a definite disposition of the vehicle from one of the sales managers. Brian called me the next day and stated the vehicle was sold by the other dealer. I was very disappointed and asked if this situation was a normal occurrence because we both signed an agreement stating that I was going to purchase that truck. Since there was nothing we could do, I accepted the fact that we were back to square one. My wife wanted me to cut lose from Crown Dodge and find another dealer, but since I had had a good experience with this dealership back in 2004, I remained positive. The dealership said they would continue to look for a truck for me to purchase. Luckily, enough after a day Brian was able to locate another vehicle, however, it has more option and I have to pay the difference from the previous agreed amount. I was very disappointed and called Samantha right away. I stated that I do not care for the added option and I do not want to pay extra for something I do not want. At this point, my wife felt as if this was bait and switch. Later that night Patrick (GM) called me and we went with the usual back and forth. We agreed to split the difference although I was not very happy with the situation. He made it sound as though the vehicle I was getting despite being a 2016 model did not carry the 20 percent discount because it was a later production. He also said he is taking a loss for doing the transaction since he is still honoring 20 percent but cannot make concessions for all of the additional costs for the added options.

The last engagement with Crown Dodge was picking up the new vehicle and closing the loop with all the doXXXXents. Although the vehicle was prepared, the dealership had not prepared the sales doXXXXents that need my signature. We came in on or about 3:30 p.m. and did not leave the dealership until 8:30 p.m.! I brought the USAA blank check and the title of my truck and yet it took that long. The other point of conflict was my bank gave me a code for an additional rebate of $1000, however, Patrick said it was already part of the discount he provided. I understand that the dealership needs to get its fair share of profit and we finally reached an agreement. The final disappointment with Crown Dodge was trying to access my trade-in vehicle (which as I stated earlier was supposed to stay secured in the back lot of Crown Dodge until we signed the final paperwork) I was told it was sent to Greensboro by mistake. I was promised that day that I would get my vehicle license plate, ball hitch, and all military post stickers will be removed. It’s been over a month since I bought my vehicle on January 27 and I do not have any them. I even asked for a written statement from Crown Dodge so that I could be absolved of possible wrongdoing if someone uses my vehicle plate maliciously in the future, the tags on my plates do not expire for about six months. Again, to no avail, I did not receive the written statement, instead Samantha stated that she asked sales managers to create the written statement but did not get any response from them. I guess no one wants to take responsibility for the mistake that was made.

In conclusion, the written statement I was asking for was the last nail in the coffin. It may not be a big deal to them, but it certainly would have given me peace of mind. The way this transaction went was the worst car buying experience I ever had. My time was of no concern to Crown Dodge. I was told a bunch of misleading statements to build false confidence and get me to buy a vehicle, at the end of the day this transaction left me feeling as if I had been lied to and mistreated. I was planning of buying a third vehicle with the same dealership since my daughter is getting her permit this summer. I will not roll the dice again with Crown Dodge of Fayetteville for the treatment we experienced during our vehicle transaction. Unfortunately, Crown Dodge just lost a loyal customer.



David Good March 5, 2017 at 12:29 pm

I have a 2000 Dodge Dakota Quad Cab. Motor runs good, transmission is good and the drive train is good but, the frame is so rusted out that it is not safe to drive. I talked to a Dodge dealer in Culpeper, VA, about my problem and they referred me to the Dodge Customer Service Hotline. After speaking with a customer service representative, they offered no help and said there is no recall for this problem. Basically told me I was on my own. I was hoping they would stand behind their product like Toyota did when they had a similar problem but, that is not the case. My frustration is that I have a truck that still runs good but is not drivable because of the substandard quality of metal that was used in the frame. By the way, I have already replaced both bumpers because of rust. I live in Virginia so we don’t use a lot of salt or chemicals on the road that could cause this amount of corrosion. There are vehicles on the road in this area that are 30 and 40 years old, and the frames are fine. It says a lot about the quality of the vehicle and the metal you use in it when the drive train out lasts the frame. This will be the last Dodge product I will ever purchase — switching to Toyota.


Eric Brain February 13, 2017 at 11:10 am

My son was denied service by the dealer for leaving a poor review on a customer survey! How petty and thin skinned they are at Williamsburg V.A. Dodge. I went to the dealer since I’m to co-owner of the car and they blamed FCA for the denied service so I called FCA and they said the dealer Service Manager “Will” denied it. So tired of these games no wonder people look at Toyota and outside brands….

Eric B


Vinnie January 17, 2017 at 8:12 pm

Just bought 16 Charger Scatpak, this is my 4th charger…just hearing some rumor that 18 Charger body style will be completely changed…why changes Charger market are way on the top…vs…few year ago…Look at Benz, and BMW…they are kept changed their body style…now look like craps…and worthless for resell valued…changing body style only when the market are goes south…Charger are doing great…..and current body style are perfect…


Terri eller January 5, 2017 at 8:58 pm

FullSizeRender.jpg. 1992 dodge truck. My son found this truck in Florida. Bought sight unseen, drove back to texas as his pride ride


T Ippolit December 21, 2016 at 7:11 pm

Scrap the Black Friday racing cars ad


T Ippolit December 21, 2016 at 7:08 pm

I agree with the negative reviews of the “Black Friday” “holiday ” commercial. The nasty faces on parents and children and the “race” that strips needles from the trees leaves me totally cold. What empty headed PR person came up with this poor excuse of a bid for customers? Also, the aerodynamics are whacked out


michele Rench December 8, 2016 at 12:06 am

Your “Christmas” commercial of two racing of cars between white male drivers that conclude with both of hem wiping out all the needles on the Christmas trees atop their vehicles is a very sorry statement indeed. As we witness a car competition dominated by excessive speeds and negatively portrayed through drivers who exchange nasty, aggressive and glaring stares that are an absolute anathema and insult to the very spirit of the holiday season, we can’t help but ask,
” Seriously?” Is this Dodge’s version of a holiday ad? Do you think this off-putting, aggressive and negative advertising is appealing to anyone? Really? No wonder the stupidity of the drivers in the ad quite literally ends up destroying their Christmas trees. Do you honestly think this type of advertising will make folks want to buy one of your “muscle’ cars? If so, think again. In a season that is the absolute antithesis of all that you are peddling in your ads, you are woefully out of step. Every time one of your ads comes on, I turn it off. Furthermore, I have no interest in ever purchasing one of your cars again ( andI have owned one of your vehicles in the past).
Simply put, why don’t you Get kind.

Aside from being the better thing to do, I dare to suggest that it just may pay off in the long run.

Michele Rench
PS It took lots of tries to get email access to you; obviously you aren’t interested in hearing constructive criticism or the thoughts of your potential or previous customers, as you make it XXXXbersome to get word to you.


Lynda Croft November 11, 2016 at 12:36 pm

To whom it may concern,

Me and my husband bought a new 2016 grand caravan about 5 months ago. The radio is staticy in my town and other places I go. To the point I can’t listen to it at times. The dealership replaced the wiring for the antenna and replaced the radio. I have involved Dodge customer service it even went to a case manager know I’m bringing told that they can’t do anything since the area I live in its just not the area I live in. I have problems with it in other areas. The radio station I try to listen to is about 90 miles away from my house. When I had my 2003 grand caravan I didn’t have these problems. The dealership also gave me a loaner van just like mine only difference was the radio had sirus. I would like a new radio with sirus put in. I’m not happy that I can’t listen to my radio. Can someone please help.


Holly Gatewood October 20, 2016 at 1:40 pm

To whom it may concern. My husband and I bought our 1st Dodge in May of this year. It was a 2015 Dodge Charger. We actually chose it over the Cadillac, Lincoln, BMW and Mercedes Benz. Well to say the least it was the worst decision we have ever made. Starting from before we picked up the car there were issues. They didn’t hold up to their end of the bargain with the price, they were supposed to switch the rims out in which we had to wait for almost a month before they came and when we would call on them there was always one excuse after the other. The U Connect never worked, the GPS does not recognize the location we are in a times and the XM radio has never worked. Each time we addressed these problems they were handed off to someone else that did not know what they were talking about. Needless to say my husband said he could live without those items so he didn’t pursue them any longer and was tired of the getting the run around. I am still in shock that a company as big as Chrysler would have customer service that back up their name in this way. We paid a good amount for this vehicle and did not expect to be treated with such disrespect. What really topped the cake for me is that I was driving it to a doctor yesterday morning in which I had an appointment in Dothan which is 30 miles from Enterprise, where I live. My appointment was for 10:10 am and I left straight from there back to Enterprise to pick my children up from school. I was not 4 miles out of the city when my car jolted and then made a loud noise so I proceeded to pull my car off the side of the busy highway 84. I could not get the car to restart and the check engine along with the low fuel light came on. At that time it was 11:58. I called roadside assistance and they dispatched a tow truck at 12:14. They did tell me it could take up to an hour to get there. I set in my car waiting. I did smell gas but did not think anything of it being on such a busy 4 lane highway. I did have my windows rolled down to get what little cool air I could. During this time my head began to hurt, my stomach was upset and I felt nauseous. I ended up sitting in my car for 2 1/2 inhaling gas fumes and exhaust from passing vehicles. Finally a state trooper pulled over to check on me. He saw that there was in fact gas all under my car and advised me to get out. I called roadside assistance once again and was told for the 3rd or 4th time that my tow truck would be there within 30-40 minutes. I made several different calls to Chrysler customer service along with roadside assistance. I told her what was going on as I stood in the hot sun waiting. She did call the fire department because of the leaking gas and they came out. When they arrived I was overheated and very upset because I needed to pick my children up from school. The fire department put me in their truck to try and cool me off. By this time I had been on the road alone (and a female) for approximately 3 hours. I was informed that I should be taken to the ER to be checked out. Therefore around 3:30 I was taken from the scene and was taken to the ER at Flowers Hospital. There, I was given a breathing treatment, x rays of my chest and medication to help with the nausea, headache and was given a bag of fluids. The fire department told me that I was lucky that there was no spark or open flame because it could have started a fire with me in it. I did not get home from the hospital until after 7. Waking up this morning I have a very bad headache, dizziness, sore throat and confusion. I do have an appointment with my physician today and I am hopeful that he can help me with all the symptoms I have due to this incident. I have owned almost every make of car and have never been treated the way I have been since I purchased this car. I am to say the least very unhappy with your company. I feel as if this situation could have been avoided. Luckily, I walked away from the car alive. I will never buy another Chrysler product and I can only hope that this message gets to someone who can make a difference.


Tarek El Dimassi September 7, 2016 at 2:50 pm


Please be informed that on June 02, 2016 I purchased brand new Dodge charger SE(2015) from United Motors Company(Dodge Dealer in Saudi Arabia) and after two months from using the car i started to hear ticking noise in the motor, so directly i took appointment and went to dealer after two weeks, since as they told me it’s the nearest appointment(24.08.2016).
And after 12 days from giving them my car they called me and told me that your car is ready, I took the car but the ticking sound is still appearing. So directly i told them that, they told me take new appointment and come to us.
So your kind assist is needed to solve this issue specially that my car is brand new and still did not reach 5000KM.
In such case Dodge company should give me another car since it’s not logic that my car millage did not reach KM5,000 and the defected parts are: Valve Lash, Valve Arm and Steering Column, and even after changing them I’m still facing same problem and my car is not fixed.. this means that my car have Manufacturers defect.

Waiting your kind response and support.

Hope you take this into consideration.

Thanks in advance

Best Regards,,,

Tarek El Dimassi


Daryle Mosby August 25, 2016 at 1:35 pm

CEO: Timothy Kuniskis
CFO: Richard Palmer
COO: Michael Manley


For several weeks now I have been in communication with Jeff Wyler Eastgate Chrysler, Jeep, Dodge in Cincinnati Ohio. I have been considering Purchasing a 2016 Dodge Durango R/T. The communications have been pleasant and respectful albeit sometimes slow, but still good.
The Durango I have been considering has dropped in price several times and down to a price I was willing to work with (although I still inquired about getting it even lower.) The last price I received in email was for $45416 with and price drop offer of $1000. The dealer got back to me and said they couldn’t do the price I requested which was $40000. I thought that is fine…..I like the other price as well…..then I got on the website to check the car again…..and low and behold the care jumped to $49070. What the hell I thought, I was going to offer close to asking and the price went up $4000 overnight!
I contacted the dealer and only got a “THANKS I’LL look into that”. This was going to be my very first DODGE. This was my first extensive dealing with any Dodge Dealer. I had chosen the Durango over all the others in its class, but after this PRICE HIKE…which doesn’t seem to be at all on the up and up, I’m not at all sure I can even deal with Chrysler/Dodge at this point. There is so much talk about BUY AMERICAN and then when I actually try, I get this shady dealing. I have wanted a Dodge Durango Since 1997 but never pulled the trigger on purchasing one, then I finally get a chance and wow, the Dealer raises price overnight on the actual CAR I really want. Now I can’t trust anything they would ever say to me and how would I even trust another Dodge Dealer.
• Here is the VIN of the vehicle if you want to check into this. Stock # : A28079
• VIN : 1C4SDJCT6GC393357
Disgusted Potential Dodge OWNER


Deanna vandever August 24, 2016 at 9:25 pm

I bought an 07 dodge 1 ton 6.7 diesel XXXXmins from Toms Country Dodge in Hermiston Oregon in April of 2016. It’s been in the shop 5 times and down for acXXXXulated of over 30 days. Got truck back from toms country on 8/13/16 and 6 days later my electronic throttle control light and engine light came on again. I have had a repeated issue with this and 3 shops later they still can’t figure out the problem. I told Toms country I want a different truck in July when the truck was there and I can’t get them to fix this truck or replace it, can’t get past dodge customer service to get this problem solved. Never had issues like this with a dodge little lone a diesel truck, it’s dangerous and on going problem


JD Brown August 4, 2016 at 7:05 pm

I had my truck towed to Tomball Dodge here in Texas.Then they said they couldn’t find it.

When they did find it they wouldn’t cover anything under the “warranty”. Every time I called to check the status, they would put me through to the voicemail of someone that wasn’t there. We constantly left messages and they wouldn’t return the calls. They kept coming up with new problems and new reason that they had to keep working on the truck.

Once they got their hooks in you were at their mercy. Tomball Dodge racked up the $$$ with the insurance company. My truck was there for over 3 months and still wasn’t fixed properly. At some point I just had to drive away.

My vehicle still doesn’t run right after all that.The whole thing was a ridiculous mess from start to finish.


KELLEY May 26, 2017 at 9:28 am

I cannot believe how insanely awful I was just treated by an EGOTISTICAL Salesman named Ryan Buller it all started out fine when I came in looking to down size my RAM 2500  diesel Truck to a 1500 Ram Truck, when I was dealing with as I listened to him through the ENTIRE Sales Process talk about himself and how Great he was and how he has been at the place for 13 years and how he could do whatever he wants, and how he knows more than Managers, and knows more about everything in General, and pretty much acted like I was LUCKY to have him for a Car Salesman because he had an appointment coming for him in 30 minutes (no one came, I was there over an hour). He acted like a “know it all” and was quite demeaning throughout the process of asking a question about the trucks.
I honestly could care less that he was a XXXXy Salesman and talking about how great he was because being from NJ and used to dealing with people like him (he’s a dime a dozen). . SO I put my personal feelings about him aside and we continued with getting he pricing on the trucks and everything was going define until I brought up in conversation about the  Grand Cherokee I saw in the showroom at Auto Nation in Golden and how nice it was and couldn’t believe how inexpensive it was, and how nice looking it was, and before I could finish my sentence he said it was because it was damaged With Hail and I told him no it wasn’t, it was in the Showroom during the Hail, and all of a sudden his demeanor started changing. He was ADAMANT that I was WRONG, and that he knew that there is NO Grand Cherokee that I was talking about for $41,000, and swore it was there, and even was joking with him lightheartedly and swore on my 2 dachshunds I had in the dealership that it was the price. ( I also asked him why he was acting that way, because I wasn’t even shopping for a Grand Cherokee)!
Then all of a sudden this man turned on a DIIME and he looked at me DEAD IN THE EYES and said “YOUR LYING TO ME AND YOU NEED TO LEAVE NOW, NO ONE LIES TO ME”. I thought he was joking, but he dead SERIOUS WITH RAGE IN HIS EYES AND HE KEPT POINTING AT THE DOOR CALLING ME A LIER AND TELLING ME TO LEAVE. I Asked him are you Serious and he said “YES YOU NEED TO LEAVE NOW, NO ONE LIES TO ME” and kept repeating himself pointing to the door.  
I finally realized this NUTCASE WAS SERIOUS, so I got up immediately, and left the room looking for a Manager, when I spoke with the Manager I was so Upset I was Shaking, telling him how crazy there Ryan was, and in serious need of psychological help. The Manager just sat behind the desk and stared at me! Then all he said was ” would you like me to get you someone else to help you?”  I could not believe HOW AWFUL THEY ALLOWED ME TO BE TREATED. I have been a RETAIL MANAGER AND SMALL BUSINESS Owner for almost 30 years, I am 47 years old and have bought over 25 Cars in my life, and NEVER IN MY LIFE HAVE SEEN THIS. As I was speaking with the Manager, Ryan proceeded to keep coming in the office, and actually threatened me to leave or he would call the police. This Experience was so Unbelievable I thought I was on that TV show “What would you do” , and I told them that.
STAY AWAY FROM THE BALD MAN RYAN OR YOU WILL HAVE TO DEAL WITH THE NARCISSISTIC, Crazy Mood Swing that exists  INSIDE THIS MAN. The RAGE IN HIS EYES WERE UNFORGETTABLE, it was just insane, this man is in need of some serious anger medication and/or psychological help, and should not be interacting with the public. It scares me to death that he has my PRIVATE information, and I am actually considering calling the police to file a report.
I intend to take this as far as I have to , to ensure that NO ONE ever gets treated like I just did. If I were the Manager I would have fired him on the spot. (BTW I was not even shopping for a Grand Cherokee )!
I will be Escalating this Incident in every single avenue I know until this is handled appropriately.  This man an dealership will not get away with treating me the way that they did. I want my private information away from that man, and he needs to get out of that dealership. It’s obvious that Ryan was right, they let him do whatever he wants, and he  did. This is not over, this man will be accountable for his actions, along with the dealership for not doing anything about it.


Viola W Niblett August 21, 2017 at 10:07 pm

You know we as the little people sit back and just let the places we buy from with our hard earn money take advantage of us.we need to fight back take our life back to go the news in your town get on FacesBook and Twitter also we can go to our local new paper I’m tried of sitting back doing nothing I have a 2014 dodge grand caravan took it in because it was misfiring so they found that problem I went in the hospital and had major surgery on they call me told me my van was fix but I was not able to drive so my grandson pick up my van and about two week now I drive my van and it’s still misfiring so they say it’s because I have the wrong spark plug so I bought the right ones so it’s still misfiring so I made a call to corporate and they told me that the dodge place here is private own but they told me to take it back so I did and they told me that #2 was misfiring and that I didn’t have the right spark plug well I had put the right ones in my van and they say that they had the head off and that they had to put it on and bring me my van they never move my van never look at my van and now I took my van back up there at 9am and left it because they said they had to put it on the computer ok I waited until 4:45 and call up there my was not ready and I had not gotten a call all day and I ask will it be ready by ten because I have a Doctor appointment and I told that I better start trying to find a ride now because it was five and they would to start tomorrow and I ask for a loaner car and they told me that it would cost 40.00 a day but when I took my van up there the first time they told me if they had to keep it that they would give me a loaner .now we sit back and said what we want to do while the big people have their six figure pay because they have made there money and have they cars and they forget that it’s us the little people that suffer we feel the pain we go though hell once we buy the vehicle and struggle to pay for them do the maintenance so we can keep our cars in good shape I’m tried of getting the short end of the stick I’m 60 yrs old I have rise 7 children by self and I have 27 grands 16 great grands and GOD just blessed me to beat cancer and I’m in a place were I can do something good for me and I’m just tried of people taken advantage of the hard working people like us just a little HELP that’s ALL.


Billy J Williams August 4, 2016 at 3:40 pm

I bought a used (11K miles) Ram 1500 ecodiesel from Allen Samuels in Aransas Pass, Texas. At purchase the 2 salesmen told me the truck was not for heavy hauling. I told them that’s fine, I was retired and did not pull any trailers or even a boat. I was just looking for good mileage driving around town and a short 30-40 mile trip once in a while. Within in 2 months, I started getting trouble lights to take truck into dealer. Over the next year I had the truck back in the shop 7 times with engine trouble lights. The last time they kept it for 3 weeks and called me to say it was repaired. Within 2 miles of the dealer the trouble light was back on. Dealer (Bill Denton) said problem was due to my driving habits. Not abusive driving, but not working engine hard enough and problem would remain. Keep in mind they said it was repaired and problem back within 2 miles of dealer. Bill Denton solution was to sell me another truck in place of mine. Now he would make more money. He will say I requested a he give me a new truck which is untrue statement. Bottom line, they could not fix the problem and his solution was for me to lose more money on deal while he makes more. He used usual “Salesmen tactics” to turn issue, but I am retired from large business and seen all that before. I lost a good sum of money and had to have a vehicle, so moved on to another dealer. I cannot give anyone a good recommendation on Allen Samuels based on experience. Respond with questions: e-mail or 361-729-XXXXX. Thanks!


Kristine Hanzlovc August 3, 2016 at 8:28 pm

I have a 2014 dodge journey which I did buy brand new. My local dodge dealer did either an update or some kind of recall on my radio. Ever since they did the work my maps didn’t work anymore. I thought it may have been something to do Sirius radio subscription running out. Well I was actually looking for another vehicle to buy from dodge and the salesman that was talking to me about my car said that my maps should’ve still be working regardless of Sirius cancelling so made the appointment to bring my vehicle in. The people in the service department couldn’t find paperwork on the upgrade or recall that they did but they said it was definitely an issue with the radio and hat they need to contact someone to see if it was covered. Well I get a call today say it wouldn’t be covered because of too many miles on my car. So another words is that you put garbage into these cars that don’t last even two years and blame not covering it because of mileage. Are your vehicles meant to only sit in a driveway? What is the reason that anyone would want to purchase a vehicle from dodge. After seeing how this corporation works with customers it would be a miracle for my husband and I to purchase another dodge. I mean after spending 40,000 on my car and almost 50,000 for his challenger that has seen the inside of the service station more than our 2004 ford taurus. I think it will be time for a change of auto makers for our next vehicles because this is ridiculous. I don’t drive on the radio so what does mileage have to do with it. Never again will I ever buy another dodge.


Peter July 17, 2016 at 2:35 pm

Dear President of Dodge:

Let us introduce ourselves:

• Husband and Wife both 58 years old
• Owners of three previous Dodge Caravans all from Bald Hill Dodge
• Son owner of a vehicle also purchased at Bald Hill Dodge.

• Unacceptable Service today:
• Sunday, July 17th 2016
• Time of visit between 12:15pm and 1:00pm
• Salesman: Jim Fleming
• Manager on Duty: Sorry was so upset I did not get his name

After owning three Dodge caravan vehicles, sending my son to buy a Dodge vehicle as well, all from the same location (Bald Hill Dodge | 1035 Bald Hill Road | Warwick, RI….. and serviced at the same location, we have never been so experienced such poor customer service as today.

My transmission went suddenly on my current Dodge Grand Caravan. We are also under the gun dealing with a family emergency with a loved one now with dementia. Meetings with lawyers and rehab and assisted living is consuming our time…never mind the visits to be with our loved one at the rehab. That part is not your problem that is ours. We needed to put a fast easy plan into place to purchase a new vehicle.

We went into Bald Hill Dodge today having a few hours with family members staying with loved one. A hot 88-degree day pretty much knowing what we wanted to look at. Our usual wonderful salesman, Dave, was off today and we would be seeing him on Monday. As mentioned, with very limited time to shop for a new vehicle; we thought we would stop in today to narrow down to two choices. We are ready and pre-approved with a loan to purchase a vehicle.

The salesman who greeted us today (actually we went to him as he did not come to us to greet us…. No one did) has the most horrible customer service skills. It is not about your company or the success of the dealership…it was all about him and his inconvenience. Jim Fleming would be canned if he worked for me. As soon as he heard we have purchased from Dave…he said “well Dave won’t be in until tomorrow.” Honestly does that matter when I am ready to purchase a vehicle?? Aren’t we a customer of Dodge first??
We told him that we know Dave is not in today but we wanted to check out the vehicles we were interested in as we have limited time. Being under the gun with very few days off we figured we would go today because we had some time to at least look at the vehicles see inside and maybe test drive. . We don’t have a lot of time when we go back tomorrow and we basically want to go back knowing what we want to purchase.

We explained situation briefly to Jim and what we wanted to look at. He went to his computer to look up some vehicles and then said he was going to get the key and came back twice telling us that the vehicle he looked up somebody else must’ve taken the key and another excuse for a key he could not find was that the manager has the vehicle and took it home so he can’t even show us that vehicle.

He finally came with two keys, held them up in front of our eye level, gave us the keys and handed them to us. I said what are we supposed to do with these? He said well you know you can go look inside the vehicle. I said are you kidding me we going to go out onto the lot and find these vehicles like are you kidding you’re not coming out he said well we’re short-staffed on a Sunday so it’s kind of hard. .

Really THAT is how Bald Hill Dodge does business on a Sunday when every other place we went to drove us in a cart to see vehicles we were interested in. Had an umbrella to block the beating sun if we walked, and all others offered us a beverage first as it is a HOT day.

My wife and I (she is fuming at this point and so am I) walked to the area of the vehicles not even knowing which key matched each vehicle. We have to press the panic button to find them. Not what we were looking for… it would have been no problem with Dave. He would have been prepared. Dave would have walked back to showroom to get more keys. Not Jim, he stayed in the nice air-conditioned showroom and sent us in the lot on our own. If we wanted self-service without the personal touch, we would shop at CarMax!!

We hoofed it back to the showroom and told him the other vehicle we wanted to look at. Once again, he came to us saying the key for it is gone and he had to go to the spare keys to get a key. Really!! We don’t care where he had to go for the key nor is it our problem when I have been preapproved for a loan and can purchase a vehicle on the spot. Just get the key.

Again we walked alone to the vehicle we wanted to look at but at least this time we knew which one. Well guess what? The key does not work! Not only did it not work upon pressing the panic button to see if it worked in another vehicle nothing went off.

By now my wife (now with a migraine and us both covered in sweat) hoofed it back up the hill and stairs to the showroom. We went right to the manager on duty that was in the office closest to Jim and Dave’s cubicles.

We told him what happened and instead of validating our complaint and understanding from the customers point of view he said with an unsmiling and unfriendly demeanor and I quote, “Well did you have an appointment with Dave because he is not in today.” We told him we know that and explained why we were here today. He replied curtly, “ Well we are short-staffed…that is the way it is on a Sunday.” He called for Jim. We did not want Jim at this point and not to even be understood or validated is shameful for your customer service at this location. My wife under stress, drenched in sweat from walking back and forth for keys, migraine started to cry at this mans lack of compassion and customer service.

To keep their butts in the air-conditioned showroom and send customers out with keys just to unlock a vehicle (cold not start it to sit in it with the air on while looking at the inside) is a disgrace to this dealership.

Believe me this story will be told and it will go on Facebook. No one…and I mean no one deserves that lack of service when they are ready to spend thousands on a vehicle at a dealership they have been loyal to. Go ahead look up our record. Did Jim bother to ask our names? Nope. Did he bother to treat us like HIS own customer? Most definitely not! Did the Manager on duty ask us our names? No him neither! Did he apologize? Absolutely not!!

We walked out. My wife upset at the disservice (see the van is for her and she has always remained loyal to Bald Hill Dodge and Dave). Me, I am fuming at the lack of compassion and customer service. DO you have cameras in your showroom? Go ahead look at them and see how they serviced us as customers.

Needless to say we deserve an apology big time. We wasted time at this dealership to walk away with a sour taste in our mouth. This dealership has gone downhill in customer service big time! Concerned? You should be. I am 100% certain we are not the only customers treated in such a way.

Sincerely and extremely disappointed,


Jesus perez July 14, 2016 at 12:50 am

The car is in the diler. I walk to my work for 45 minutes when the diler need give car I pay extra money to insurance cover this metter


Jeff Cassidy July 6, 2016 at 12:34 pm

I have a 2004 Durango SUV and before flying out for vacation I had my oil and filter changed at Chapman Dodge in Las Vegas, I live in Cedar City, UT. After the work was complete the service advisor showed me the bill, which was fine and then showed me a Repair Estimate (below) of things that should be done now and wanted to make an appointment as soon as we return from vacation:

1. Power Steering Flush: fluid dirty $149.00
2. Transmission Flush: fluid dirty 225.00
3. Fuel Injection Service: recommend every 30K 182.55
TOTAL: $556.55

Got home checked all fluids and invoices:

1. Power Steering Fluid was very clean and proper color
2. Transmission was completely serviced with new filters and fluids less than one year ago at a cost of $189.45 and is very clean and proper color, I have receipts from transmission shop
3. There is nothing in my Dodge owners manual that talks about servicing the Fuel Injectors at all, let alone every 30K.

I called the corporate office with complaint and that will be taken care of internally (only.)

Jeff Cassidy


Gary loiselle June 20, 2016 at 9:10 pm

2014 dart aero turbo 96000 km car was running good then started going trough oil then all of the sudden the 6 speed standard trans just stopped shifting then died when towed to dealer in Williams lake b.c they told us motor clutch and flywheel were toast that we blew the rods the valves and well everything is toast and they said no warranty cause it wasn’t caused by manufactured defect . Well who manufactured the car ????never again by a dodge plus it happened with the gf and 3 kids junk junk junk what happened to mopar quality


Arena Farley June 15, 2016 at 12:33 pm

There’s so much going wrong that a email couldn’t express how I feel.
My husband and I have a 2013 Mopar Dart since last August…We have had a reoccurring issue with it and the dealerships.
I’ve been trying to get ahold of someone and anyone through Dodge to get this problem fixed. Last appointment with a dealership they said “They don’t know what’s wrong with it”
Please tell me why?
It is throwing the knock sensor code, and no thanks to the dealerships has been replaced. Very irritating and unsafe to drive due to how slow and how people don’t know how to drive he’s one day going to get hit and I WILL sue!! No boost…Turbo obviously isn’t working properly!


Richard Clayton June 7, 2016 at 1:40 pm

I bought a 2015 Dodge 2500 from Dave Smith Motors. Great customer Service. Flew to Lewiston, ID from Denver based on verbal referrals from several owners. Truck has performed flawlessly. I had one issue and that was after market airbags installed. The airbags caused my batteries to die. Called up Dave Smith and were immediately helpful and sent a relay switch to me. That is where the problems started. I had my vehicle towed to Cherry Creek Dodge 2727 S Havana St. Aurora, CO. Let me list the many issues I had with this dealer:
1) My truck was under warranty and I had the dodge roadside service. Took them 2 days to get back to me. Then they could not find a flat bed that could hold my truck. Once they did, it was a 3 day schedule to get them to me. So I used my Triple AAA which was there in 20 min.
2) I explained to the tech at Cherry Creek Dodge the issue. They replaced my batteries, but said it was the aftermarket airbags that were draining the batteries. Great..part on way from Dave Smith. He told me that there may be issue with payment for the tech work. I informed him.. A. Bought the truck from Dodge dealership. B. Bought aftermarket part from Dodge dealership. C. Dodge dealership installed…you figure it out between dealers. Said he would “Try”
3) I delivered the part to Cherry Creek Dodge. Left with Tech as Austin was off. Called 1 week later and spoke with Austin. He had not seen the part. Had to go find it.
4) Waited another week. Called Cheery Creek Dodge again. Austin was not working. Spoke with Brian and asked for update on my truck. Told me I would have to call back on Monday (this was a sat) to speak with Austin. I asked why he could not give me an update? Stated he was buy. I informed him that this was poor customer service. He hung up on me.
5) Called dealer back to speak to GM. Was on hold for 47min. Then told he would call me back. Told them why I wanted a call back. Waited 3 hours and called back. GM had left building I was told. Informed I wanted a call back on Monday. No call.
6) 3.5 weeks has gone by since having my truck. I called Austin again. He tells me they could not figure out how to add the relay switch since there is no instructions. I asked him did he take the initiative to call the company or Dave Smith Motors to ask for help. “No, I guess we could do that.” I hung up..spoke with Bobby from Dave Smith who contacted Cherry Creek Dodge to offer assistance.
7) I called Cherry Creek Dodge during week 4 to find out status. Austin told me that the tech needed directions still. I asked him why am A) I, the customer, calling for updates B) Why are you not being proactive instead of sitting at your desk with thumbs up your ass and C) If, I was your be fired. Get MY TRUCK FIXED!!
8) Week 5 arrives. my truck has been sitting outside for 5 weeks and not fixed. I called Dave Smith Motors and spoke with Greg (Manager). He was appalled at my above issues. I told him that Austin told me earlier in day that he spoke with Ivan at Dave Smith Motors and it was being resolved. Greg stated he spoke with Ivan and nobody had spoke to him from Cherry Creek Dodge. Greg took responsibility and started handling my issue.
9) Week 6 – I called Cheery Creek Dodge today. Waited 32 min to get off of hold. Spoke with Austin. He told me my truck is in the air and should be done today…uh huh…we will see.

Now during this FUBR with this dealership, I observed they have a 1.5 on yelp related to customer service and vehicle service. Unreal!

I flew up to Dave Smith Motors and drove truck 1100 miles home because of word of mouth customer service. We, as customers, regardless of spending 63k on a truck or 9k on a car expect a level of customer service that comes with a purchase. No matter the location. Dave Smith was fantastic. Cherry Creek Dodge was nothing short of a FUBR all around. The GM is responsible for the level service across the board for that dealership. It starts with him/her. I can see why they perform at the level they do.

I am appalled at Dodge Corporate that nobody is looking at the Yelp reviews, customer Service feedback from your customers. If you have not, you have failed those who are telling you this dealership is performing sub-par. This dealership represents your brand from A-Z.

Frankly, you need to be proactive and not reactive. Your market share will start being affected if not…just my 2 cents.

Now….I wait… and wait…for my truck. I should have had the dealership pay for my last 2 truck payments given you had the truck for so long to install a RELAY SWITCH.


Eric York June 3, 2016 at 2:15 pm

What consumer would know that you have to double check your VIN to make sure Chrysler (RAM) still honors their warranty? In February, 2016, I purchased a 2012 Ram Premier Limited 3500 Dually. Not a cheap truck! It had around 31,000 miles. The used dealer (not a dodge dealer) I bought it from purchased it at an auction in Flint, MI. They told me I had the balance of the factory warranty, which we both thought was accurate. At 33,000 miles, the check engine light came on. I took it to my local Dodge dealer and they checked it out. It appeared to be the O2 sensors, but they called to inform me that I had NO WARRANTY on my truck. Turns out it was originally purchased in Canada. Then somehow made it to Flint, MI to the auto auction. When it was imported BACK to the USA, the proper paperwork wasn’t completed (so I am told) so Chrysler voided the warranty. I NEVER thought Chrysler/Dodge wouldn’t stand behind their warranty. After several calls with FCA US and FCA Canada, I got nowhere. However, all of the people I spoke with sympathized with me and agreed that it is messed up an they felt like I should have coverage. This is the 4th Ram I have owned and will be the last. Thanks for voiding the warranty and not backing your product. You lost me as a customer and I will be getting rid of the truck. All over something as simple as offering to re-instate my warranty. Not a happy camper.


Rosa Sotelo May 25, 2016 at 9:12 pm

I took my Dodge Avenger in on 4/26/2016 to to have some work done on it. When I took it in Max in the service department told me it would be about 3 days before they could even look at my car, finally got a call on 5/4/2016. On 5/06/2016 Max called me to let me know that the insurance company had approved the work that need to be done. I called on 5/20/2016 to find out why it was taking so long to get the work done never called me back. On 5/23/2016 called and left a message for his manager he never returned my call. Tomorrow it will be a month that Stevens Creek Chrysler Jeep Dodge has my car and I still have now idea what is happening with my car. I had told Max that I needed my care as soon as possible that was the only way I had to get to work. I had to rent a car now I’m paying $35 a day for a rental. This is the worst customer service I have ever had. I will never by a Dodge again.


The Ice Man July 18, 2016 at 8:23 pm

Well, it has been 5 weeks since my car was towed to the dealership for transmission replacement and I still have no idea when I will get it back. The dealership has provided me a loaner car so I am not out of pocket on a rental. You should demand reimbursement for your rental.


bobby May 23, 2016 at 6:15 pm

Dear dodge,I bought 3 dodge ram,do to the economy, I lost all 3,I love the product, now I owned a 1996 dodge intrepid, I had it for 8 yrs ,and it’s just giving me so many problems, plus I just got let go from dodge,and nd I just got dignose with diabetes, so I having a pretty rough yr ,I love dodge ,bleed dodge someone please help me out with some transportation, I’ll even donate my dodge intrepid, besides all the problems it has it still runs over 200000 miles on it


AaLelia Stroud May 21, 2016 at 11:01 am

I have a 2005 Dodge Durango SLT. I took me vehicle in to fix a recall on the driver side airbag and after they did it my vehicle wouldn’t start. I felt that something was wrong since that repair was supposed to take 2 hours or less. Well it took over 3 hours to be brought out to me but 30 minutes prior to that one of the “Service Advisors” leaned over the back of the couch that I was sitting on and asked me how was my vehicle running. I gave him much needed side eye before I said fine. I asked him why? He told me that they couldn’t get the vehicle to stay started after they finished with everything. They told me that they needed to do a vehicle reset b/c sometimes a vehicle doesn’t know what to do whenever you unplug the battery. I called the corporate office this morning and the lady put me on hold to call the Dodge dealership in San Marcos, TX. She comes back on the line with some XXXXing bull story telling me how them messing with my DUV wouldn’t cause it to overheat. I was also told that I said to the “Service Advisor” told her that I said the ABS light was on. When I told her bullXXXXX I didn’t say anything other than what’s wrong. He told her that my vehicle was throwing off a bunch of codes which shouldn’t have been the case. I let her know that whatever they did to my vehicle is what messed it up. Why would you have to do anything other than remove and replace the recalled part. They now want me to bring it in to make sure that they didn’t cross any wires but that wouldn’t have anything to do with it overheating. Dodge is full of crap! Everyone that I spoke to told me that I shouldn’t have let Dodge touch anything on my vehicle. I even went into the auto store and as soon as I mentioned that the people at Dodge touched my SUV that all laughed and told me that I shouldn’t have let anyone at Dodge touch anything on my vehicle.


Jesus perez July 14, 2016 at 12:41 am

Avondale diler es bad customer service sold insurance to everything. No cover nothing. Pleople in this diler only think. Money in your packet. Is everything. Falce. Goin to make rotation in the tire’s. In my house see the tirr has mark. Is in same place. Never somebody. Moved, has insurance for flat tire. In the diler somebody. Took my need pay 25 dollar try. Repair little dint in my door broken, is Falce. Everything.


Ahmad hariri May 15, 2016 at 5:51 am

Dear all, this is to inform you that I’m the owner of a dodge charger RT 2015 having the chassis number 2c3cdxct4fh847399 . I was driving my car on a highway when suddenly I lose my front left tire with the axe behind and the complete kit inside. It was very weird. I directly contacted the dodge dealer here in Qatar (almana). After that ,a team was sent to investigate about this weiRd incident, and I’m still waiting since almost one month to get the result and what we have to do regarding this issue, knowing that during services I was always informing them that I’m hearing a noise in the front ,but nobody took and action. I kindly need your explanation regarding this issue,, is it a manifacturing defect ?? I need answers ASAP please. Waiting your reply the soonest. Ahmad hariri / doha qatar / 009745031XXXXX


Karen Wilson April 22, 2016 at 8:02 pm

This is a very simple question, how do we stop the harassing phone calls about buying an extended warranty on our Dodge Ram, we have been called at least 20 times and have advised the callers at least 20 times we don’t want the extended warranty, the calls are coming more frequently, so obviously we didn’t get taken off the call list.
Please Please stop the calls.


Thomas J. Pluff April 7, 2016 at 5:17 pm

In 2008 my wife and I purchase a 2007 Dodge Caravan from a Carmax dealer in Newport News, Va. This has been the best and most reliable vehicle I have ever had needing nothing beyond basic maintenance. In Aug. of 2013 my vehicle has hit between the front left fender and driver door by a pick – up which backed into me. When I picked up my vehicle after repair, I immediately noticed that the airbag light remained on. When I inquired about this, I was told that the light referred to the passenger airbag and had nothing to do with being backed into. I was told that it most likely needed to be reset as a result of the repairs that were needed. The airbag light had come on two additional times since then and were always cleared out by a reset with the diagnostic system at the service centers. Prior to my inspection this year, the airbag light came on and stayed on again. When I took the vehicle in for service and my state inspection at Pep Boys, I had this checked on once more. I was told that the system would not reset this time and it had to go to the dealer as it seemed to be a control system (most likely under the passenger seat) that was dealer – serviceable only. I took my van to Pomoco Chrysler Jeep of Hampton, Va. on 3/29/16 to have this taken care of. On 3/30/16 we were called and told that they had to take the dash apart as the problem was behind the dash. We were also told the the repairs should be completed by the 31st or 1st at the latest and given the estimate for repair. As we had received no calls by this time, I called on 4/4/16 and was told the van was still being worked on due to problems (not specified) which they encountered. They then told me the work should be completed by 4/7/16. It is now 5:08p (approx.) 4/7/16 and I have yet to receive any calls as to the status of my vehicle. Could you please help me to find out what the status is of, and what is being done to my vehicle.


SomeName March 16, 2016 at 8:34 pm

I do think it’s sad / funny that the number above is “no longer in service”. I bought a 2014 Durango fully loaded in cash ($45,000). And guess what, it’s been in 4+ times to the dealership and no resolution in sight. I’m left dealing with multiple people and its all outsourced – I thought I was buying a Dodge. Turns out I was buying some combination of Dodge, UConnect, the dealership… Turns out you don’t buy the Dodge brand. I always thought a brand was a promise but I guess I was wrong. Oh!, did I mention it was still under warranty? Less than 36,000 miles on it. 5 weeks in the shop. Driving a freaking Nissan Sentra. Isn’t that wonderful? Had a call with someone about it in the FCA dept. after a week, they’re still “gathering information”. 5 weeks… Gathering information. I’ll get lawyers, lemon law #dodgelemon and do all that because that’s the only option left. Turns out the Dodge brand isn’t what it used to be.


Tammy Robinson March 17, 2016 at 1:21 pm

We have updated the contact phone number.


Laura February 9, 2016 at 5:08 pm

RE: Dodge Grand Caravan

I’m writing you this letter because I put my trust in dodge not once but twice
My first dodge caravan I owned not even a year before the engine and transmission went out
In the same year months apart.
Then after paying for repair after repair. Parts after parts, I bought another dodge caravan
Only with 38,000 miles on it. Almost a new car am I right? At least a car that will be dependable
With in the first few months the transmission went out, about a year later the engine had to be rebuilt may I add that the vehicle was taken to the dodge dealership for all oil changes and care. But my story don’t stop there, iv replaced almost every sensors, the main computer, struts
The break master cylinder, and the break booster not only was the part going out but it sounded like it exploded.
I’m disabled and can’t afford to take the vehicle to the Dodge Dealership so now I have to buy the parts and have a licensed mechanics put the parts in my van I bought my vehicle in 2005 and it has 87,000 miles on it from the time I bought it Iv put very little mileage on it.I’m scared to drive the van never knowing what’s next! I don’t drive that much. But this is just not right. Not with the mileage on the vehicle. I just wanted to let you know that a customer is very disappointed with the out come on this purchase. It makes me sad I can’t even go see my kids because I can’t trust the van to get me to were I’m going. The stress is just to much.
In the in the past six months iv replaced the brake booster, brake master cylinder, water pump,
Map sensor, crack shaft sensor, temperatures sensor, timing belt, 2 pulleys , and still one needs to be repaired, 2 motor mounts and so very much more. This is a small list.
Thank you for your time
I thought you would like to know what’s happening.

Dodge Corporate Office Address

1000 Chrysler Dr.
Auburn Hills, MI 48326
Contact Dodge

Phone Number: (248) 944-7060
Fax Number: (248) 512-1762
Email: Email Dodge
RE: Dodge Grand Caravan


Theresa Stacey March 16, 2016 at 11:01 am

I just purchased a Dodge Ram truck love it.i than purchased 2016 jeep renegade for my son. I have not made the first payment on the jeep yet and it’s been in the shop four times. I must say service people are excellent. It’s for my son who is getting his Ph.D. In Johnson city Tennessee and that is the dealership its at now. My son as a loner 2009 n he says it drives great. What saddened me his we should not have to go through this. The jeep is not where it needs to be and we definitely need to exchange it. They say it has to get use to him. I have bought numerous vehicles and never in my life. My son needs to focus on his school work not jeep repair and I’m three hours away. Your people are great your jeep questionable.


Rick Kuebler February 4, 2016 at 11:31 pm

Sigh. After reading all the comments I have concluded that this email is wasting my time. I hope not. I purchased a new 2008 Dodge Ram truck. It has 61,250 miles. Yesterday, I drove it to work when something very strange happen to the motor. I had it towed to my mechanic. This morning my mechanic telephone me to give me bad news about the motor being bad due to a faulty “wrist pin” which broke causing the pistons and rods to go out. (I’m not a mechanic). I was told what my options were between a used motor or a new motor. Remind you this motor has 61,250 miles on it. I would like to know what your opinion on this matter is. I love my truck. I will be waiting for a response. I will call you on Monday if I don’t hear from you. P.S. Don’t disappoint this customer. Thank You


Kevin Mayes February 4, 2016 at 12:09 pm

We purchased a new 2015 3500 XXXXmings turbo diesel Dodge ram pick up the day after we picked it up and had to go back to the dealership because of something wrong with it to this date there is a list of 28 different problems with this vehicle we have been in and out of the dealerships a couple of them that Chrysler sent us to at least 30 times we call Chrysler over and over every day we never get anywhere we’ve been told to go to different dealerships this that we’ve gotten nothing but the runaround completely we have over 100 videos of the truck acting up yet every dealership and Chrysler tells us that there’s nothing wrong with our vehicle even though they see it and see the videos and we’ve been in the dealership so many times then when we talk to people at Chrysler no matter who it is they always tell you all were so sorry were going to get it worked out for you and then seems like couple hours later or within 24 hours they send our case to somebody else who can gets on the phone with us and tells us all I’m sorry will get this straightened out and figured out and it’s just a big go around and around and around and I see online all these complaints of all these people buy new cars and having problems this absolutely sickens me to know that all these people are using their hard earned money to buy these products and being this dissatisfied or these many problems grizzly should be ashamed of themselves for being such a big company and not having any kind of customer care or concern for the customers that they’re screwing over


Gary Dzurec February 2, 2016 at 6:17 pm

“Worst Customer Service”

On November 13, 2015 I purchased a 2012 Dodge Ram from DARCARS in Rockville, MD. My initial inspection of the truck on the lot revealed scratches on the front right fender. After a test drive I agreed to buy the vehicle on the condition that the salesman (Omar) provide me with touch-up paint. He checked with the Parts Dept. and came back to tell it was not in stock and would have to be ordered. I asked him to send me the paint when it was available. He agreed to do that. On December 5, I e-mailed him wanting to know the status of the paint. I got no response. On December 12, I got an e-mail from someone else at the dealer notifying me that my license plates were in and that I may pick them up. Since I live a good distance from the dealer, I replied to the e-mail asking that the plates be sent to my home and inquired about the paint. Again no response. I then called the Service Dept. to notify them that I had not yet received the touch-up paint and to request them to send the plates to my home. Yet again, I got no response. Because my temporary tags were due to expire, on Jan. 5 I drove to the dealer to get my tags and inquire about the paint. I learned that the dealer does in fact mail tags to customers and was puzzled why that didn’t happen in my case after I had requested it more than once. When the service person checked on the paint. I was told that it was not in stock and he promised to mail it to me. I gave him my home address. I still have not received the paint. I am totally dissatisfied with my experience with at least four employees for not bothering to follow-up with my inquiries or fulfill commitments.

I Recommend This Dealer: No
Employees dealt with
Omar Alani, Michael Sequeira


harry January 24, 2016 at 6:10 am



harry January 24, 2016 at 6:08 am

I just purchased a 2014 Dodge Charger with only 15000 miles. This car is leaking oil. I took it back to dealer and I have to wait more than a month and still the part has not arrive. This is very poor service. I will never purchase any vehicle from Dodge. when a person spend about 30K on a vehicle, the service should be first class. I am very disappointed with this deal


Joe January 13, 2016 at 4:24 pm

I am writing to express the terrible customer service at Cherry creek Dodge in Denver,Colorado. A salesman by the name of Rider was assigned to work with me. After going back and forth he told me it would be a deal with 2K down and payments of 670. Unless I had a cosigner. I gave him a cosigner and after that the truck I inquired about was never brought up again he then really pushed for me to do this smart option plan for a better fully loaded truck, I said now I want to know about the vehicle I original wanted, He then proceeded to tell me with my cosigner on the original vehicle I wanted it would now be 4K down with payments of 770-780 I said how is this possible with a cosigner now. He said that they really wanted to make a deal the other day and that it does not apply anymore. The finance manager Dan was just as bad. I am a service member currently in the Air Force and they knew that and treated me with no respect whatsoever. Dodge should be ashamed that this dealership represents them. Very terrible service and I will never recommend anyone to go there. They give Dodge a bad name specifically those two people.


sabrina September 24, 2015 at 12:50 am

in December 2013 I purchased a new 2013 Dodge Dart. Within the first two weeks of owning the vehicle I noticed the dash components were flashing on and off as well as my seat belt not registering when it was on and it continuously beeped at me. I contacted the dealership (safford dodge of Fredricksburgh VA) to arrange the issues to be fixed. when I brought my vehicle in I was told they reset my computer and it was all fixed and what flickering of the dash components remained was normal because it transitions every so often to system check my vehicle. about 3 months later while pulling into traffic my vehicle stalled (automatic) causing several vehicles to abruptly stop while I put my vehicle in park and started it again pulling back into safety. I contacted the dealership once again and received a rental vehicle for 2 days so they could address the problem. a few short weeks later the vehicle stalled again and had been hesitant on acceleration. dealership was contacted and I was informed it was a FUSE! I brought my vehicle in they replaced fuses and I was on my way with the vehicle driving in the same condition. If I sit and type EVERY time I had my car in the shop I will be here all night. most recently my check engine light has been on about 14 times total tips to dealership for that. my break lights wont go off and they say it was a (DEFECTIVE break pedal ) it just did the same thing on 9/22/15 this will be my third time fixing break light issue as well as my check engine light is on again. while I was on leave taking care of my mother the vehicle completely died and wouldn’t move or start. I was to report back to duty in a different state *8 hours from the time this happened. i was told several times it was a fuse. (im not stupid) however, due to the dealership not being able to diagnose the problem I was refused a rental car and forced to take my mothers only transportation from WV to DC causing her to miss her appointments for CANCER and KEMO for THE DEALERSHIPS STUPIDITY! (VICTORY dodge kingwood WV) after 7 days of possession of my vehicle they said it was my shifter assembly and it wasn’t registering my car in park. My mother (being as to she was still in the area) picked up my car after it was complete and returned it to the same dealership within 4 hours due to the same issue. another shifter assembly had been put into the vehicle along with of course dodges number one lie (FUSES) this entire process happened yet again and the result of my vehicle being in the garage for nearly one month with no rental vehicle even after I called the support group got a claim after the first 2 days! when I FINALLY received my vehicle back I had it for one week and it did the same thing to me in VA. I then had my vehicle towed to (dodge shop of springfield VA) where I tried several attempts of contacting my “service provider” -Richard whom seemed to be avoiding my calls since I had left several messages requesting a rental (IM ACTIVE DUTY MILITARY I CANT MISS WORK OR CALL IN SICK I DONT GET THAT OPTION ) after 2 days I finally get word from this *Richard stating it was my shifter assembly. I explained to him that I had the issue in WV and been without the vehicle for a month and I needed a primary form of transportation. I pay 400$ a month for a car I cant even rely on and have to have UBER on stand by in case it decides it wants to stop.(AGAIN) he then said he test drove my car and it turned out to be my transmission control module and they ordered the part. I finally got a rental car at this point and again another issue with the car when he put the new transmission control module in. Richard stated when they went to test drive my car it completely fried the transmission control module and that they would have to get another one. its now been almost 2 weeks my car has 3rd break light issue and check engine light is on. not to mention its always sluggish, has nearly stalled again entering traffic and on ramps, dash flickers like a Christmas tree but im told this is all normal…this is not normal and its a shame this is how dodge treats its customers! let me hear it was just a ( FUSE ) one more time.. my fellow soldiers and I can say …oh its just a terrorist I suppose right? DODGE D-don’t O-own D-don’t G-get E-ever!!!!!!


Marco May 10, 2016 at 9:47 am

First, I want to thank you for your service to our country. Secondly, I have a 2014 Dodge Dart. It was a new purchase (I was the 1st owner) the car has approximately 16500 miles. I have recently encountered an engine stall while driving. Which is a dangerous situation to be in especially when you lose the capability to steer the car. Do you have any updates to your car issues. I set up an appointment to have may car looked at and I want to be armed with as much information as possible. Thank you


Hector G. Mann September 22, 2015 at 1:15 am

Dear Sir / Madam: Had a new rear end axle installed by dealer/service department @ Carolina Chrysler Dodge in elizabeth city nc approxiamately 2 years ago; recently notice a low to mid range whinning sound coming from the rear axle area so i took it to the dealer to have it check out. Service department states “you need a new rear end” and that stated that because i did not have the rear axle oil changed @ a certain milage/or time that i’ve voided the warranty! I told them that i was a regular customer usually have all my maintance work, oil checks and changes here; and that the service team has been relentless in regards to maintance checks required for my vehicle: engine flushes, transmission exchange flushes and so forth, but have never reminded me that my rear axle was due for an oil change. The service department explained to the sales representive (which was relayed to me) that they remind customers of these scheduled maintance checks as a courtesy to the cutomer (but I feel that courtesy was not extended to me in this case) however it is the customers ultimate responsibility!! So I’m $2100 out of pocket. What owner has the inclination to say, “oh there’s a certain amount of miles on my differential, better get the oil changed”? Obviously, not I. Can you be of any assistance,
Sincerley Hector G. Mann, AKA Loyal Customer


Laura Cleary September 21, 2015 at 7:13 pm

Based on what I’m reading here and my recent experiences with my 2010 Caravan that is not eligible for the recall although it is experiencing the same issues, I’m “getting the heck outta Dodge.” This van will be my third and last Dodge I ever buy. That is if I survive the accident that could occur when my van randomly decides to shut off because of the key fob. Didn’t Ford have something like this happen? Oh yeah, they waited until a whole bunch of people died first, before they did something. Gee, it just seems cheaper to me to fix all 2010 Caravans regardless of when and where they were built. Really fits the saying, “Those who don’t learn from the past are doomed to repeat it.” Goodbye Dodge and hello Honda. Don’t even bother contacting me. I’m done with Dodge and there is nothing you can do to make me stay.


debra roudebush September 15, 2015 at 12:08 pm

i recently paid off my dodge caliber i broke down paid 300 for part 120 for tow truck ur service dept wanted 3000 to put on i did it took 15 minutes then it broke down cause ur XXXXXty service dept did not tell me it had to be computerrized in so broke down sat 6 hours on road on 4th of july tow truck 150 dealership 125 now my car broke down pushed home 2 miles then ur awful service dept says have it towed here it wil cost 150 for towtruck 400 to service im a single parent with a XXXXXtty job no money so i have to ride a bicycle 6 miles to work im appauled at dodge customers first hogwash money first screw the customer and screw sending an email call 205491**** make a customer happy u raise two sons and five grandchildren on ur own and tell me u could afford ur prices


Lana Garza September 11, 2015 at 2:16 pm

I bought a brand new!! BRAND NEW!! Doge Dart 2015 Areo. December 31, 2015. The check engine light came went in the shop Feb 12th . they kept it for 2 days.Check engine light came on again the light came on again Feb 26, they kept my car 16 days. April 27, my check engine light came on again, this time they kept my car for five days. They no longer wanted to cover the rental so they let me take my car until the part they was waiting for came in. 5 day later the part came in. June 30th …. Surprise my check engine light came on once again. kept my car for 2-3 days..August 31 2015… My check ending light comes on once again. I text my tech.. I get no response. I call no answer I get the run around when I called PRESTIGE DODGE JEEP CHRYSLER. They say the soonest we can get you in is September 15th. HELL NO!! I contact CHRYSLER headquarters they give me a case number. I text my service tech and told I had a case number pending for my car. He responded. Bring your car in Friday he said we will run a code. That was September 4th. So I take it in they run the code.. He tells me they wont be able to get to until next week and to bring it back September 11. They are backed up and they are closed Monday for the holiday and they will need time to catch up. He said the check engine light might turn itself off and rest. Well it did. I took my car in today…. as directed. They are keeping it to check the code.. They are keeping it I called CHRYSLER waited for 20 minutes on hold for them to tell me. we will look into it. The man handling my case at CHRYSLER (Nick) called me four days ago. I have been leaving messages for him I get NO RESPONSE. I just want my car replaced.


sabrina September 24, 2015 at 12:01 am

this is very close to the issues I have experienced with my 2013 soon after I purchased I have been arguing for 15 months over this car. post your vehicle and any safety issues. I didn’t have my vehicle for a month and they refused me a rental vehicle because THEY could not find the problem.


dolly reinhart September 10, 2015 at 12:29 am

Hi I wanted to tell you that i have a dodge grand caravan year 1996 still has orig.. engine with 20016 miles on it. You did a great job on this van .Im at the shrine of saint Josephs in Stirling N,, j, we do lots of running around and the van still runs good .Just wanted to tell you about it. thank You. Dolly Reinhart


Lou August 31, 2015 at 1:50 pm

I ordered a Charger on 6/10 Chrysler Jeep Dodge Ram 24 in Brockton MA. I was told the shipping process started 7/24. 8/31 I’m still waiting. The dealer said they put it in a a sold order. The factory says it was put in as a stock order. I don’t mind so much if a mistake was made durring the order entry. However, IF SOMEOME’S LYING TO ME, THAT MAKES ME VERY ANGRY!!!!!! I don’t like dealing with cowardly sXXXXbags who blame there mistakes on others. Customer service said they can’t expidite a stock order, realy??? that’s absurd. I don’t tink I want the car anymore.


Stefanie Rummell August 24, 2015 at 2:05 pm

I have a serious complaint with Dodge manufacturing. My van has a recall that is not being handled despite mandating it for safety. I have been dealing with the Dodge dealership in Elgin, IL to get my recall taken care of. The appointment has been canceled multiple times because the parts are not available. Follow up with the dealership and recall info center has brought no solution. One representative of the recall center said my only recourse is to “stay waiting on the waiting list.” Unbelievable. Next phone calls are to the Vehicle Safety Hotline, the FTC, and the IL Attorney General to get assistance with this safety concern.
Stefanie R.


Sapphire August 21, 2015 at 10:40 pm

We have a 1999 Dodge Grand Caravan. We bought it new and now it has 327,000 miles on it. It has taken us cross country at least 4 times, countless airport runs, camping trips, school, sports, doctors. Always has been a comfortable ride, and has had enough room for all our stuff. It has been the opposite of a lemon. We all love it and all the memories and good times. The van still runs smoothly but the electronics are starting to go whacky. Probably need to start lookng for a new vehicle. It will be hard to part with this one.


Jenelle Gardner July 6, 2015 at 11:05 pm

My son and I purchased a used 2007 Dodge Caliber from a dealership in Milwaukee in June 2015. What we thought was going to be a sound and reliable vehicle has been anything but. The very day he picked it up the transmission over temp light came on and the vehicle went into limp mode. He notified the dealership and they assured him they would fix the problem. In the one month we have had this car it has been taken in 3 times to get the same problem fixed!! And it still is not!!!!!!!! I’m not sure what the solution is, but I would think that someone should know how to correct this problem! Meanwhile, my son is having to miss work for days at a time. I would like some answers and an actual solution to this ongoing problem. I have seen many complaints online regarding this issue and I sincerely hope Dodge is going to remedy the situation. I will await a response from someone in your corporate office.


Marian Alexander July 1, 2015 at 7:25 pm

I have not been able to drive my vehicle for over 35 days due to the recall problem RO3. I have contacted your company over 10 times with no response at all it seems no one cares about this problem I’m constantly getting brushed off. I need my car to get back and forth to work. So I will call channel 2, 4, 5, and display the problem and call me a lawyer for legal advice. Cause your company is refuses me service.


K9HAYES June 14, 2015 at 10:29 pm

I am a very upset dodge customer I have purchased a 2008 Dodge Charger Rt 5.7 liter last year around the same time the plastic fan on the engine cooling broke sending plastic fragments into my radiator and cutting my fan belt also (BIG SAFTEY) without the fan belt going you lose all power steering and could have went into oncoming traffic.Just Friday (6-12-2015) the same exact thing happened again now I have to buy a new radiator cooling fans antifreeze and pay for a tow truck I have contacted Dodge with no help no concern nothing the dealership tells me I can pay for the work myself or pay them to have the work done .I have went online and discovered I’m not the only one with this problem dealerships will not help you unless you got a ton of money to buy a new vehicle thank you dodge for letting me know the only concern you have is whether or not I can make the payment not whether or not you will honor your vehicle.


Carrie Strittmatter June 12, 2015 at 6:52 pm

I have a 2014 Dodge Challenger. The ABS and Traction Lights are on. The car has 33K miles. The dealer (Tomball Dodge) tells me I have to leave it for 3 days. So… after 3 days it still is not fixed as they do not have the time to get to it. When I lodged a complaint I was told that Chrysler Corporation does not get involved in the dealerships. So, let me get this straight. You sell a product you cannot support. Imagine me telling my guys on an oil rig that. SMH. So, now I am driving around with these pretty lights on, because Tomball Dodge does not have time to rectify the situation and cannot or will not extend my rental. Even though I took the MOPAR extended coverage. Nice job. Perhaps you might want to make sure instead of the factory selling to any Joe Blow that they can actually service these vehicles.


Michelle June 8, 2015 at 8:34 am

I bought a 2012 dodge charger band new only 50 miles and my car sucks…I was driving it and it just turned off while I was driving…. my daughter was in the car and it was,dangerous…. I will be contacting my attorney because I’ve been waiting on my alternator to be fixed for the longest due to a recall…. the dealership doesn’t even want to help….. this is horrible I would advise anybody to stay away from dodge the cars suck….. I can’t get any help ohh and not to mention my driver side window stop working before the damn warranty was out and still couldn’t get it fixed… these cars are poorly made….and the dealership doesn’t care at all….


dante June 9, 2015 at 5:32 pm

Hey, I’m going through the same thing except this has been happening to me for the past 6 months. I bought a new Dodge Dart 2013 and it is absolutely terrible, it just shuts off while I am driving and yes, it is dangerous. All I’ve read is to send a letter to the manufacturer, but I’m not sure what to do to get my money back..


Elizabeth Logan May 28, 2015 at 11:31 am

I have a 2010 Dodge Journey that’s be sitting at the dealership since February 21st waiting for a replacement Instrument Cluster (TIMP). The service manager just shakes his head with no answers. My Case Manager at Dodge says oh well, too bad – you didn’t buy the extended warranty. Really? I’ve driven Dodge and Chrysler mini vans for 20 years without problems. I certainly didn’t expect this! I’ve been without a vehicle – which I’m still making payments on – for over 3 months. When did Dodge stop caring about their customers? Please help!


william Doubleday June 3, 2015 at 11:56 am

I have a 2012 Dodge Ram pickup 2500 the dealership messed up my ball joints And Track bare where I almost got into an accident I almost went head on with another truck because of the bolt was stripped out of the trackbare and they don’t want to do anything about it they offered me 5000 dollars off a new truck and I have the factory warranty still on my truck and my truck has been in the shop 15 times and the corporate office doesn’t want to deal with it the won’t even relay the messages or talk to me they have there security guy talk to me because I don’t want to take the deal of 5000 off a new truck when my truck is a 2012 with 23141 for miles this is crazy been going on since February never buy a dodge again three vehicles from the same dealer in one day me and my family bought in this is how I get treated crazy


Martha Lay April 28, 2015 at 6:37 pm

Hi I have a 2008 dodge ram 1500 2weeks ago it started leaking on the dirvers side a-post the truck only has 60,000 miles mine is not the only one a friend of mine sah a 2005 and it leaks on both a-post i took it to the dodge place where i bought it from and they will fix it but at my cost .I dont think i should be responable for something I HAVE NO CONTROL OF . Im requesting for it to be fixed befor the cab of the truck starts molding.

thank you


Ms. Benning March 17, 2015 at 5:57 pm

I will NEVER bring my car here for service again. I take my car in due to the engine, brake, ABS lights came on, my lights in the dash kept flickering & my car stop telling me how fast I was going. The hand kept jumping up & down. I was told that it will be a $99.95 diagnostic fee. They called & told me it was my cluster causing the lights to come on & it was covered under my warranty. They called & said my cluster was fixed but the engine light is still on & if I wanted them to check to see why the engine light was coming on (which that’s 1 of the reasons I brought it in). I told them yes that was a reason why I brought it in. They tell me it will be another $99.95 diagnostic fee. I told them they should know what’s wrong with the car from the 1st diagnostic & they were trying to get over on me. So they run another diagnostic & calls & tell me the engine light is on because I have a bad battery. I told them they knew that the first time. So I came out of pocket $240. Well 3 days later I’m having the same issue w/ my car. I take it back in they tell me it’s a $99.95 diagnostic fee again. I refused to pay that due to they never fixed the issue in the 1st place. Dodge had my car for 2 days & I never heard anything, so I called & was told they had never even looked at my car yet (I have no transportation for 2 days so far). I told them my grandfather passed away & I had funeral arrangements to get done so I needed a car. Joel the service advisor told me he will call me back in 1hr & he didn’t so I called back & he told me he was still waiting. The manager Trevor called me & told me that it was my alternator & Brake switch, that he would take care of 1 day of rental car because it would be ready by Thursday March 12th close of business. On March 16th Joel called me & told me my car wasn’t ready & they didn’t know what was wrong with my car yet & that his manager said keep r he rental & they will call enterprise & take care of the rental. I called Enterprise to make sure Dodge called over to trek then what’s going on and they said no. Trevor called me from dodge saying that my car just became ready today & that he isn’t covering 1 day of rental the extended warranty and that the extended warranty company was paying for the 1day. Which I shouldn’t pay for anything due to I was misdiagnosed the first place. The battery wasn’t the reason the engine light was on so that was that could’ve been $240 in my pocket. THEY ARE SCAMMERS & WANT YOUR MONEY….. IF I DONT GET MY RENTAL TAKEN CARE OF & MY CAR ISNT FIXED THIS TIME I WILL BE GOING OVER EVERYONE HEAD.


Robert W BabXXXX March 15, 2015 at 6:20 pm

To Them That Care,
I recently sent letters,pictures and a invoice from a local chrysler dealership. It is a complaint about my 2003 Dodge 2500 cargo van with only 91000 miles. It will not pass PA inspection due to massive RUST. I received a phone call on Friday 3/12 from a person named Cymanda and she said there is no monatary replacement for such things,which I find appauling for a vehicle that is only 12 years old this month. Its a shame that you will spend Millions for marketing your vehicles but when a customer that has bought multiple cars and trucks for over 40 years from Dodge can’t get help from a Billion dollar company. You should be ashamed to call yourself AMERICANS!! Going to Ford for for thier F150 by the end of this week. Oh yea are you still owned by an Americans? Goodbye, A Pissed Off ex customer! Robert BabXXXX


Angelo February 28, 2015 at 4:08 pm

Friday, February 27, 2015

Good day to you sir,
It’s been now, six unpleasant days since the switch-a-roo of a purchase of a vehicle from your dealership. I’ll spare you the venting and dramatics and just give you a general timeline of my situation after a long, lengthy and trying process (2-21) of car searching we found your dealership during a drive by@ around 6 p.m.
Wow what a great find for the price 2015 dodge journey crossroad w/ a variety of options for a seven passenger crossover. (while speaking to your salesman I was using my smart phone to look @ trim models, rebates etc.) Which he was aware and clearly presented the rebates and options. MSRP suggests this model trim color to be 28k including nav/back up camera and rear seat video group. Our fast acting slsm (Luis Esad Sehic) was quick and repeatedly reminded me it was “All the Bells and Whistles I can get you Great deal” After a very short test drive we spoke of it having only a 4 cylinder and how great gas mileage is also if it had dvd capabilities “yeah yeah yes everything” . After arriving back we agreed to deal if a 400-500 hundred monthly payment. Again “don’t worry let me get the numbers right” the car was nearly whisked away before my fiance could really get a closer look off to wash/detail it was sent. We continued the details of a payment which was 530 a month GAP included PAID by dealer which I was assured more than 5x by this slsm. We were left with the impression we were buying a 2015 journey crossroad that we were assured more times then one was completely loaded “All the Bells and whistles”
This is the part I’m particular fond of, we waited patiently to see finance for an hour or maybe more which we were in and out of in approx 10 to 12 min. We made it outside to the white 2015 dodge journey crossroad. Our slsm showed us the uconnect feature and climate controls but repeatedly found use for the words it’s all here, right there in the manuals everything you need. I was unaware the dvd player function was in the manual which was useless being that a dvd player wasn’t in the car. After really taking a look alone while we were at your store which was closed .
My first call Sunday morning was to the receptionist to reach the slsm which was not there but I wouldn’t find that out until Tuesday morning. However to my surprise I got a call from a finance manager to advise me of a new deal with a a better interest rate. I asked him just to leave it alone and needed to speak with the slsm. Then I got a call Tues and wed finally from the slsm Luis(conveniently off Sun. and Mon.) which was only concerned with a survey which he must have all tens. Finally we got to the part about the GAP being free through the dealer which I was billed for and financed and some other issues like trunk being broke and that I wanted to leave the deal alone and speak with him. The survey was obviously coached by my attached pics. The idea he would look at and adjust fell short when I got the reply I saved 1500 dollars in a text that falls a little short of what I expected. So we agreed to come to appointment @ 4:30 pm between text and phone calls 2-26 to discuss the finance and fix the trunk. ( I wanted be in person to express my highest concerns)
Off to our appointment with Shantee (fiance) and myself which we were met and shuffled away by a man named Randy, Luis did not say hello or with even a hand gesture while with new victims at his desk ( a look of shame I can only assume) Meanwhile this man Randy became very aggressive with his tone, choice of words, and body language towards my fiance. He was reminded of his verbal gesture in an equivalent manner which I could see from miles away he realized he crossed a line with his words and tone leaning in on the desk. We asked about some information of the previous agreement before signing anything else which he said “ I wasn’t there I have no idea” nor could produce any records. Once again he repeated very sternly “you need to listen to me” we weren’t there to be forced into signing anything. I couldn’t help but remain calm thinking who is this and why is he even talking to me? How unbecoming of a person…..
I cut it short to diffuse the situation and politely asked if the deal can be re-worked I was told no and we said fine what about the trunk? I was told to walk over to svc and tell them, what happen to an appointment or having it fixed while we spoke to Luis and finance?
After no answers no help and certainly realizing I was sold an empty bag of goods it was time to leave get home and call corporate. I didn’t pay for a base model was charged for well, you should look..
Currently I’m the delivery manager for ALL the Jetson stores on the treasure coast primarily working directly for Mr. Jetson on day to day operations. On a weekly average of 450 deliveries I’m responsible for the logistics, care, and courtesy of those customers . You couldn’t grasp the amount of customers I deal with daily much less weekly. Next to nearly all customers that speak with me would vouch for the length in which I exceed to keep a healthy customer relationship.
Maybe my company is just old fashioned ? Maybe we’re still use to the practice of white glove svc to ANY and ALL customers, actually we do. Which leaves me in question to the practices you permit in your store on an abundance of levels. To think my fiance served this country for so many years including a year tour in Afghanistan in battle on the front lines of terror. This was the return on buying from an American dealership, your dealership. My only response is it’s sad to think you’d allow this type of practice and characters among such a once proud American name. I’m not sure nor do I believe you will do anything in this case perhaps you can? Perhaps you can respond in any case if it’s easier I can forward this along to every corporate Chrysler email available or social media sites, perhaps that will raise an eyebrow to the wrong doings that have taken place. Either way any direction would help being I’ve haven’t received any in six days.
Thanks for so much……
A. Isenburg


CHRIS HOLLINGSWORTH January 12, 2015 at 5:38 pm

I purchased a new 2007 Dodge Ram and have 52,500 miles on it today. I have had to replace the battery and tires. I have had 0 issues with it and LOVE my truck. I have been saving for a Dodge Challenger since their debut. Recently I noticed the Dodge Challenger Hellcat release. I found the car came with an 8 speed transmission and the body style had changed. I decided to buy a 2014 Challenger Shaker. I did some research and found a Shaker, #833, in Seneca, SC. My son had never flown, so we flew from Louisiana to Seneca and purchased the car. I absolutely love my car and so does my son. My father is in the process of purchasing a MOPAR edition shaker today. I just wanted to thank Dodge for the 2014 Dodge Challenger Shaker!


Steve Kirsch December 18, 2014 at 11:23 am

Driving the Nation. You can not drive it if you can’t get it!!! We have owns 11 Dodge pickups, 8 Jeeps, and 5 Chrysler cars over our lifetimes. On October 8th we ordered our 12 Ram truck, are still waiting for it, and can not get a reason why. Delivery dates have been changed 5 times. Today we were told ‘not until January 5, 2015’.

We are totally losing faith in Chrysler’s consumer service and production. I think it’s time to shop around.


Linda Weber December 15, 2014 at 8:46 pm

We had a 2013 Dodge Challeged SXT+ But we saw the 2015 Dodge Challenger Scat Pack in Sublime Green with the shaker hood on Dodge .co and fell in love with it. We began looking at dealerships in the area but there were none to be had until we found one along with the picture Shaker and Sublime Green at Daytona Dodge. We called them and they had one in transet. We traveled to Daytona Dodge and ended up purchasing the car we saw in their add that day. We asked for a brochure of this car but there was none available. As we were making the deal a salesman came in all excited to say they just unloaded a Sublime green Challenger so both salespersons, the Dodge Dealership Owner my husband and I all went in search of what we thought was our car being delivered. When we saw the car the salesperson and my husband both agreed this could not be our car It did not have a shake hood, and it was not the car we had purchased. We were told as soon as it came in we would get a call and sent home with a rental. We waited patiently for about two days, then we got the call. GOOD news our car was in. BAD news no Shaker hood. My husband immediately replied “I don’t want it.” The salesperson said just come look at it it is a beautiful car so we agreed to go look. Well what a fine mess. Our trade in was no longer ours and we had a contract for something less than what we had been made to believe we were getting. Reluctantly my husband and I left with the car but we’re never satisfied with the misrepresentation . We went back and complained numerous times. Finally one day when we went back to have a stripe put on the car my husband talked to Randy Dye and was told there was a Prototype Shaker Hood available for our car. He already had part of it and when the hood came in he would give my husband a call. We waited and waited, we called numerous times but Randy was never available and every time we went in whom ever we needed to see was off for the day. NOW after 3 months of waiting today we were told we could order a 2014 hood for us which we would have to pay for but they would throw in the brackets. UNEXCEPTABLE We believe Daytona Dodge owes us what was sold to us.


Tiffany Hillard December 3, 2014 at 6:15 pm

My name is Tiffany and I just recently purchased a 2008 Dodge Avenger in May from Community Chrysler Dodge and Jeep in Martinsville, Indiana. In septemper it broke down for good; the engine is totally out and they say it takes $5000 for a new engine and the dealership in Martinsville will not pay for it throught warranty stating that it was from preexisting conditions. Well yes, it was messed up before you sold it to me so why do I have to pay? The night I bought it an oil change light came on. I took it to a shop just to get the oil and other basics checked and more lights came on. I took it back and it was said all is fine, it was not. Not even after an hours drive nor a week later, the car overheated. The warranty wouldnt fix it at first and then they said I have to pay for it and they will send me half. They did but that was just the beginning of the car problems. I have taken it to a Dodge dealership in Cincinnati, Ohio, where I live and they did a diagnostic of course, charging me again when I just had one done at Michel Tire not even a week before. then they proceded to tell me to take it back to Michel’s because they did not clean out the oil pan good enough. After it was “fixed”, again all was “fine. My car kept having light turn on and beeping when the car stood idle at the light. Eventually the Engine stopped again in the middle of an intersection. I had to get it towed, in which the warranty paid for it but it took 3 calls and 6 hours to finally get a tow. I had just recently been pregnant before and after purchasing the car and had my son in July or I would not have driven it and taken it right back if I could. I could have been badly hurt or have died if something had happened; me and my unborn son or after his birth. I have sent email after email to Martinsville and have not gotten any response. Who can I talk to, higher up, to get this matter finished? They know they sold me an internally faulty car and are not taking responsibility. I have tried to get legal help but it seems it is not possible due to the situation.


EVE December 8, 2014 at 9:56 pm

Take them to small claims court. Just be sure to have all of your receipts together with a copy of all of your paperwork from the dealer bc there is something you sign that says you know they are not allowed to intentionally sell you a faulty vehicle. You can do everything yourself (just google it) to save some money. But, again, save ALL of your receipts, and any doXXXXentation of estimates to prove what is wrong with the car. they’ll pay.


Darla December 1, 2014 at 3:18 pm

I have been trying for months to purchase a Purple Dodge Challenger from several dealerships in Utah. I went into one dealer and tried ordering one from the website, and they had issues, said it would not allow them to order it, and simply said ‘SORRY’, and sent me on my way. What kind of customer service, and salesmanship is this??? Dodge must have so much business they can simply toss aside a customer willing to buy a brand new vehicle from them. I believe excellent customer service includes doing anything it takes to make a customer happy, and obtaining the product, or vehicle in this case, that the customer is requesting. But telling the customer sorry, and just giving up? That would not be an option in my line of work. I guess I will take my money back to the Chevrolet dealer and buy another Camaro. They seem more eager to please their customers.


Jerry Haight November 16, 2014 at 11:50 pm

I purchased a new 2013 Viper about a year ago and have since found that it’s value has decreased $10,000.00 since the new 2014 Viper is now listed for $10,000.00 less than the 2013. I have never heard of any car costing less for the new one than it is for the old same model? I find it hard to believe that Dodge is not going to either rebate me $10,000.00 or offer a $10,000.00 rebate on a car other than a Viper. There is discussion that Dodge will offer a $10,000.00 rebate to current owners to be used towards the new 2015 Viper but this doesn’t do me any good since my current car is worth $10,000.00 less. This is the second Viper I have owned and I can assure you it will be my last!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Melissa Smith November 11, 2014 at 4:00 pm

I bought a 2013 Dodge Grand Caravan last year and have trouble with my transmission slipping so I took it to the dealership and they told me that I was crazy and it was the way I was driving! Then in the beginning of 2014 they had a recall for the two back windows. They didn’t have any replacement parts so they disconnected the switch. I’ve called the dealership several time since then to see what the deal was and when they were going to replace the switch and they give some BS story of the maker hasn’t shipped any out yet, and they don’t know anything about the recall…. I HATE DODGE! I’ve since tried to trade my van for something else and I CAN NOT GET RID OF THE STUPID THING! The dealership in Sanford, NC got one over on me BIG TIME. They have since fired the whole sales team because of the backdoor deals they did. That should tell you something right there. I will never get a DODGE ever again!


Tiffany Hillard December 3, 2014 at 5:56 pm

Did you get any money back from purchasing the car after all that trouble?


stephen decato November 11, 2014 at 2:22 pm

I recently ordered a Hellcat with options, I put down a deposit, and a contract was written at an agreed price. Now the dealer is saying that there is NO guarantee that I will even get one… although he mentioned that if I were to come up with $100,000 he could get one. How RIDICULOUS is that? Is that even legal? I already signed a !#%+^%! contract!!


Daniel Carter October 27, 2014 at 10:12 pm

I have reserved a Hellcat, received a VIN and the vehicle is in storage. I went to the dealer to ensure I knew all taxes and costs. Apparently they are marking up the price to $87,220. What happened to the no markup?! Who can we contact to get real answers? Thank you.


dallas kao September 8, 2014 at 6:16 pm

Dodge as of now is the worst car company on the market. The worst customer service both cooperate and dealership. Next time I will stay with Toyota instead. Good luck to whom that owns and dodge product. And please read the find printer cause there factory warrant is alot of bs. Good luck


dallas kao September 8, 2014 at 6:18 pm

Warrant to warranty.


Lester Lambert September 4, 2014 at 8:41 am

I have taken my 2005 dodge Grand Caravan to the Dodge dealership in Hendersonville, N.C. four times to have my tail lights repaired (because they have stopped working). Each time I am told that they are fixed. By the time I get home they have stopped working again and I have been stopped by law enforcement twice because of this problem. I am at my wits end and have become frustrated to the point of saying that I will never again buy another Dodge product all because of this issue.


Tanya August 24, 2014 at 11:59 pm

I have a 2014 dodge avenger R/T that is 4 months old &have had the transmission worked on then 2 weeks later a fuel leak Now a week later the transmission again. I’m very upset with the car & dealership Larry Miller dodge in Tucson Arizona. Want Dodge to step up and correct this there are laws & I really think I’m gonna involve the media on this whole situation.


Erica September 26, 2014 at 7:40 pm

I have a 2010 Dodge Journey and I have had a lot of transmission issues. Been fixed and still to this day acting up! These dealerships getting rich by saying they fixed the car and getting paid… Then later down the road the same thing break down again, smh


Erica September 26, 2014 at 7:44 pm

Bad, Bad, Bad Customer Service in the Service Department!!!


melissa October 28, 2014 at 8:41 pm

We also have a 2014 dodge avenger that has transmission problems. But they just keep telling us it has no code I’m about to shove there codes where the sun don’t shine. Guess when somebody ends up hurt maybe they will do something!!


Greg Young August 23, 2014 at 1:17 pm

In July of 2014 I purchased a Ram 1500 Bighorn 4X4 a $40,000 truck. I called 8-22-14 about several issues and concerns I had and spoke to Scott the Sales Manager about them. Scott took my information, which I am sure he all ready had and said, “I will call you right back”. So I waited… and waited… and today still NOTHING!!! Not only did they not address my concerns but I had recently been away on some medical issues and when I got home I thought that my registration would have been in my mail box. Not the case… so I called the DMV where it was processed and they said that Vision Dodge Of Penfield had picked up the registration on the 9th and has had the registration for a couple weeks now. So I called the dealer and spoke with the receptionist and she got snotty with me and said, “sir, you owe us $32 for the registration!” I was appalled especially knowing I just spent $40 THOUSAND DOLLARS with Vision Dodge of Penfield!!! So here it is I was blown off and was treated like crap over a balance that was NOT OVER DUE!!! That is unprofessional and in my opinion, UNETHICAL!!! Ladies and gentleman, there is no more good customer service and it is NOT about the customer anymore…!!! I am disgusted and will be copying and pasting this complaint every where and anywhere!!! Shame on YOU Vision Dodge Of Penfield (NY)… and just a personal note, I was in the military for years and since I have been home, I have seen a terrible change in the way people are treating one another… Sincerely. Ret Vet. G.Young


Hector angulo August 15, 2014 at 6:09 pm

Dear dodge, my name is Gysgt Angulo usmc, I’m currently on deployment in afgjanistan. Only a few days ago one of my goo friends was severly injured in an IED attack. This was his second deployment out here. After his first deployment in 2012, his wife and him purchased a dodge Durango, and really enjoy the vehicle. I’m writing to ask if there was anything possible that your company can do to help with thier payments as to the fact that they are going to be having extensive medical bills. They have no idea that I am doing this. Brandon a SSgt, just returned back stateside and at a hospital in DC receiving more surguries for his injuries he sustained. I’m asking for your help in thier time of need. I wouldn’t ask if he wasn’t worth it. I there I anything possible that you can help te Dodson family with it would greatly be appreciated. Thank you!


Windy Morton June 25, 2014 at 9:11 am

Dropped my car off for an oil change today, and when I picked it up the front was smashed in. You left it parked in the middle of the road and a guy backed in to it. Told me it wasn’t your problem, and to take it up with his insurance. Oh yeah, did I mention it was raining when you left it parked in the middle of the road. Btw my oils was changed but when I asked about the wash and vacuum you said you couldn’t bc someone hit it. And when I asked about fixing it, your manager told me to take it to Bartow Ford. I bought a dodge and brought it to you for an oils change. Not sure why you want some other company to fix your damage.
Tom Edwards Chrysler Dodge Jeep Ram– Windy your vehicle was not parked in the middle of the road, but next to our building in a designated staging area for vehicles to be vacuumed, washed, and ready for customers to pick up. It was not raining at the time when you came to pick your vehicle up nor was it when the driver of the vehicle who backed into your car. We could not wash your car because your headlight had been cracked open and exposing electrical components and we were concerned water could get into the headlight and cause electrical damage. Also, we were concerned the brushes on our car wash would grab onto some the loose pieces on your car and cause further damage to it. So we apologize for not washing your car and being concerned about not damaging your vehicle any further. There was nothing we could do for the damage done to your vehicle because we do not have a body shop on premises, and you were seeking immediate repairs so we advised taking it to Bartow Ford, since they were the closest, and they have a good quality body shop. What you’re claiming to be our damage, is not the case. The driver to the other vehicle is the one who backed into to your car. Not because it was “parked in the middle of the road”, but because he was negligent and did not properly look to make sure there were not any other vehicles around. We were told the gentleman who hit your car provided you with his insurance information and said his insurance company would be more than glad to help with the repairs to your vehicle that he caused. We will be more than glad to help with this process and getting your vehicle repaired and back to normal.
Windy Morton– I did not park my car in that spot. You did. If my car was park there for wash and vacuum, why was neither done. All I needed was an oil change, wash, and vacuum. I come back to a smashed headlight, and door that barely opens, and a dented front bumper. Not to mention no vacuum, no wash, and I’m not sure my oil was changed. When I asked what happened you just said not your problem. Who ever drove my car and parked it in the spot to me hit is responsible. Not only are you not owing up to your mistakes, you are passing to not one but 2 of your customers. That’s not the way to run a business
Tom Edwards Chrysler Dodge Jeep Ram– Well before we could get the opportunity to wash or vacuum it, the negligent other driver backed into your car. Your headlight should be replaced and every repair to make your car complete again, but by the person who’s responsible for backing into your car. We know he gave you all of his insurance information so you could get these repairs done. If this is not so please let us know so we can contact the police and report a hit and run and help get your vehicle repaired and back in good working.
Amy Crawford –Windy Morton I would have called the police anyways. This is terrible customer service..”it’s not my problem”???? Nice job dodge!!
Tom Edwards Chrysler Dodge Jeep Ram– We absolutely agree, she should have called the police so they could have come and taken proper care of this situation.
Jenna Cottrell– Yes, I completely agree. They should of contacted you when it happened, and should have been a little understanding about you getting off at work at 5, and that you would of been there within a few minutes, so you had to leave work early (lose money) and then pick your car up DAMAGED, and they didnt bother to tell you a head of time, and then say its not their problem. Awful!!! Windy-call the police, write an article to The Ledger, news station, better business bureau, let people know how awful Tom Edwards Chrysler Dodge Jeep Ram customer service is!!!


Pam Rogers June 4, 2014 at 12:31 pm

I’ve been having intermittent problems with my 2009 Dodge Journey SXT for a few months now with the door unlocking and the car starting. Sometimes when I try to unlock the car the alarm goes off and then I have unlock the car physically with the KEY out of the fob and try to start the car in which it takes a couple of tries to do this. I have searched for this problem and see that there are a LOT of TSB’s on this for the 2009’s, but NO recalls!! My car has about 56,000 miles on it and has been serviced regularly and have kept up on every recall. WHY, with all the complaints have YOU, DODGE, not RECALLED for the WIN module for the 2009 Journeys?? I certainly DO NOT have over $1000 to fix the problem IF it does decide to go out completely. I really do love my car and have had it since March 2009, even though I bought it used and has NO WARRANTY left on it. I have no other problems with it other than this…..


Kristin Duverge June 2, 2014 at 6:04 pm

I bought a Dodge Ram there last month and it was nothing but a pain in the butt. I have never been treated so poorly and disrespected. First I bought the truck which had just been traded in so I had to wait for a detail and inspection, no problem. Bought it on a Saturday, by Wednesday no one had called me. I called Dodge to see what the problem was and the response I received was that our sales rep was out sick. They told me over the phone the truck was ready, to come get it. I took two hours off work to show up and the truck was never detailed, they cracked the muffler doing maintenance, tires barley passed inspection, two tires on the left side have broken bands which has caused knots in the tires, which I know would not pass inspection, never cleaned the air filter and then gave us another loaner and we didn’t leave until after 7pm, I got their at 3pm. A day later they fixed the muffler at Ken’s Muffler shop. I called Dodge to see if the truck was ready and they told me no. I knew they probably didn’t even care so I called Ken’s myself, sure enough it was ready and they were waiting for Dodge to come pick it up, no surprise there. Then driving it a few days later the brakes were grinding and making a funny noise. I called Dodge again and they told me to bring it in the next day or they would send someone to get it. I was not having that again, since they were still open, we drove down their ourselves and come to find out they left off a bolt, again during maintenance. The manager gave me a nasty attitude like I had done something wrong when all I wanted was for someone to put the bolt on, no more than ten minutes, we were out before they even closed. Now today driving my husband stops at the light and the truck completely shuts off, started it back up. Took it to Dodge and again bring it in tomorrow at 9am and we will give you another loaner. The service is completely unacceptable at Dodge. The tires should have been replaced, but no I will have to do that as well, just like I had to detail it myself and get all the food off the doors and dog hair out. I will never by another vehicle from Crown Dodge of Fayetteville. Tomorrow they will be rude, unprofessional, and act like the problem is us and not their maintenance. We will have to call multiple times just to get a status because no will call us back. So I just called Dodge before I wanted to send this and I sat on hold for 10 minutes for Johnny to hang up on me before I could even speak, called again sat on hold, hung up on me again, called the third time to speak with some lady for her to tell me there is no owner and the general manager is gone for the day, go figure. I will never purchase another vehicle from Dodge. I will stick with Lafayette Ford like I have been and keep my maintenance with them. I want someone higher up to respond to this, I have talked to too many manager through this process and have received poor service. I feel like I purchased a dud and who cares. I thought Dodge stood by their vehicles. I guess I was wrong.


Charity May 20, 2014 at 10:56 pm

I too purchased a 2007 dodge nitro. It’s been nothing but problems. The car lotto car locks quit working randomly. When you fill your gas tank, it gushs out everywhere. The computer system is another nightmare that I can’t afford to fix. The list goes on, but I’m sure you get the picture. Dodge doesn’t stand behind any of their products. The complaints from this year and model are beyond everywhere. All complaining of the same exact problems yet dodge does absolutely nothing. Let me help you out dodge…it’s called a recall! Stand up and take responsibility for your products.


David Oakes March 24, 2014 at 7:01 pm

I JUST WANTED TO SAY I HAVE A 2002 RAM 1500 WIth 351000 miles on it I just changed fuel pump on it . The transmission still has factory fluid in it and works great . The motor is a 4.7 Magnus . This is one good truck . Motor does tap a little bit but that’s just from were . Did I mention it has 351000 miles.on it .
SIGNED: very happy dodge ram pickup owner
Mopar or on car


joyce cruz March 18, 2014 at 3:14 pm

I have been trying to get in contact with an executive for 3 weeks now being jerked around from custamer service and operater no one will take the the time to hear a serious issus about my car the fan blow off and lodged in radiater causing a lot of damage as well as cutting wires in harness i am 60 years old and i have been trying to get help so this can get repaired the issue was all over the enternet as a issue you where awear of the problem and sent out notices to that effect but not dont want to help joyce cruz 407343XXXXX


Jesus perez July 14, 2016 at 12:47 am

Avondale AZ 85323diler es bad customer service sold insurance to everything. No cover nothing. Pleople in this diler only think. Money in your packet. Is everything. Falce. Goin to make rotation in the tire’s. In my house see the tire has mark. Is in same place. Never somebody. Moved, has insurance for flat tire. In the diler somebody. Took my need pay 25 dollar try. Repair little dint in my door broken, is Falce. Everything.


THOMAS GOODMAN December 10, 2013 at 1:30 pm

CEO: Timothy Kuniskis
CFO: Richard Palmer
COO: Michael Manley
To who it may concern: I brought a 2007 dodge nitro one year ago. In one year i have replaced the master cylinder and all brakes lines on this truck. Now 2 days ago i had just replaced the transmission. Only had this truck for one year. This is a 5yrs old truck with 70,000 miles on it. Dodge tell me that this is going to be a on going problem due to the fact that i can not check my transmission fiuld. This truck has no dipstick. Really hope dodge help me with this truck. I should be able to check my tranny fluid. if this new transmisson would leak , i cant check it. I have spent over 6500.00 dollars in one year. This is not fair. Why wont the dealer do something about this. im stuck with this car for 4 more years of payments. Dodge wants there money. But when your payment is late they call and call. How can you make payments when all you do is keep fixing a car that break down all the time. This car is mess up my life. Dodge if your truly care about your custumer. Please help me out of this truck.


tuminos towing August 30, 2014 at 6:49 pm

Hello our company tow truck is been in nielsen dodge on 175 route 10 east . East hanover nj 07936 for a sensors in the trans its a 2013 dodge tow truck sitting up in there and im losing money I call and left messages and no return calls can someone call or email this dealer to see whats going on there is 973 -599- 2507 the truck is under tuminos towing thank you my # is 201-832-****


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