Dodge Corporate Office

Dodge Corporate Office Address

1000 Chrysler Dr.
Auburn Hills, MI 48326

Contact Dodge

Phone Number: (248) 944-7060
Fax Number: (248) 512-1762
Website: http://www.dodge.com
Email: Email Dodge


CEO: Timothy Kuniskis
CFO: Richard Palmer
COO: Michael Manley

Dodge History

Dodge was founded by the Dodge brothers in 1900 as a supplier of parts for Detroit-based automobile manufacturers.

The Dodge brothers died suddenly in 1920, and in 1925 the company was sold to Dillon, Read, and Company. It was sold again to Chrysler in 1928.

During the oil crisis of 1973, the Dodge line came to be seen as inefficient, and had to be downsized along with other Chrysler brands.

Over the past decades, Dodge has become well known for their trucks, including the popular Dodge Ram.

Today Dodge vehicles are available all over the world, with big markets in Argentina, Asia, Australia, Brazil, Mexico, and Europe.

{ 56 comments… read them below or add one }

Rick Kuebler February 4, 2016 at 11:31 pm

Sigh. After reading all the comments I have concluded that this email is wasting my time. I hope not. I purchased a new 2008 Dodge Ram truck. It has 61,250 miles. Yesterday, I drove it to work when something very strange happen to the motor. I had it towed to my mechanic. This morning my mechanic telephone me to give me bad news about the motor being bad due to a faulty “wrist pin” which broke causing the pistons and rods to go out. (I’m not a mechanic). I was told what my options were between a used motor or a new motor. Remind you this motor has 61,250 miles on it. I would like to know what your opinion on this matter is. I love my truck. I will be waiting for a response. I will call you on Monday if I don’t hear from you. P.S. Don’t disappoint this customer. Thank You


Kevin Mayes February 4, 2016 at 12:09 pm

We purchased a new 2015 3500 Cummings turbo diesel Dodge ram pick up the day after we picked it up and had to go back to the dealership because of something wrong with it to this date there is a list of 28 different problems with this vehicle we have been in and out of the dealerships a couple of them that Chrysler sent us to at least 30 times we call Chrysler over and over every day we never get anywhere we’ve been told to go to different dealerships this that we’ve gotten nothing but the runaround completely we have over 100 videos of the truck acting up yet every dealership and Chrysler tells us that there’s nothing wrong with our vehicle even though they see it and see the videos and we’ve been in the dealership so many times then when we talk to people at Chrysler no matter who it is they always tell you all were so sorry were going to get it worked out for you and then seems like couple hours later or within 24 hours they send our case to somebody else who can gets on the phone with us and tells us all I’m sorry will get this straightened out and figured out and it’s just a big go around and around and around and I see online all these complaints of all these people buy new cars and having problems this absolutely sickens me to know that all these people are using their hard earned money to buy these products and being this dissatisfied or these many problems grizzly should be ashamed of themselves for being such a big company and not having any kind of customer care or concern for the customers that they’re screwing over


Gary Dzurec February 2, 2016 at 6:17 pm

“Worst Customer Service”

On November 13, 2015 I purchased a 2012 Dodge Ram from DARCARS in Rockville, MD. My initial inspection of the truck on the lot revealed scratches on the front right fender. After a test drive I agreed to buy the vehicle on the condition that the salesman (Omar) provide me with touch-up paint. He checked with the Parts Dept. and came back to tell it was not in stock and would have to be ordered. I asked him to send me the paint when it was available. He agreed to do that. On December 5, I e-mailed him wanting to know the status of the paint. I got no response. On December 12, I got an e-mail from someone else at the dealer notifying me that my license plates were in and that I may pick them up. Since I live a good distance from the dealer, I replied to the e-mail asking that the plates be sent to my home and inquired about the paint. Again no response. I then called the Service Dept. to notify them that I had not yet received the touch-up paint and to request them to send the plates to my home. Yet again, I got no response. Because my temporary tags were due to expire, on Jan. 5 I drove to the dealer to get my tags and inquire about the paint. I learned that the dealer does in fact mail tags to customers and was puzzled why that didn’t happen in my case after I had requested it more than once. When the service person checked on the paint. I was told that it was not in stock and he promised to mail it to me. I gave him my home address. I still have not received the paint. I am totally dissatisfied with my experience with at least four employees for not bothering to follow-up with my inquiries or fulfill commitments.

I Recommend This Dealer: No
Employees dealt with
Omar Alani, Michael Sequeira


harry January 24, 2016 at 6:10 am



harry January 24, 2016 at 6:08 am

I just purchased a 2014 Dodge Charger with only 15000 miles. This car is leaking oil. I took it back to dealer and I have to wait more than a month and still the part has not arrive. This is very poor service. I will never purchase any vehicle from Dodge. when a person spend about 30K on a vehicle, the service should be first class. I am very disappointed with this deal


Joe January 13, 2016 at 4:24 pm

I am writing to express the terrible customer service at Cherry creek Dodge in Denver,Colorado. A salesman by the name of Rider was assigned to work with me. After going back and forth he told me it would be a deal with 2K down and payments of 670. Unless I had a cosigner. I gave him a cosigner and after that the truck I inquired about was never brought up again he then really pushed for me to do this smart option plan for a better fully loaded truck, I said now I want to know about the vehicle I original wanted, He then proceeded to tell me with my cosigner on the original vehicle I wanted it would now be 4K down with payments of 770-780 I said how is this possible with a cosigner now. He said that they really wanted to make a deal the other day and that it does not apply anymore. The finance manager Dan was just as bad. I am a service member currently in the Air Force and they knew that and treated me with no respect whatsoever. Dodge should be ashamed that this dealership represents them. Very terrible service and I will never recommend anyone to go there. They give Dodge a bad name specifically those two people.


sabrina September 24, 2015 at 12:50 am

in December 2013 I purchased a new 2013 Dodge Dart. Within the first two weeks of owning the vehicle I noticed the dash components were flashing on and off as well as my seat belt not registering when it was on and it continuously beeped at me. I contacted the dealership (safford dodge of Fredricksburgh VA) to arrange the issues to be fixed. when I brought my vehicle in I was told they reset my computer and it was all fixed and what flickering of the dash components remained was normal because it transitions every so often to system check my vehicle. about 3 months later while pulling into traffic my vehicle stalled (automatic) causing several vehicles to abruptly stop while I put my vehicle in park and started it again pulling back into safety. I contacted the dealership once again and received a rental vehicle for 2 days so they could address the problem. a few short weeks later the vehicle stalled again and had been hesitant on acceleration. dealership was contacted and I was informed it was a FUSE! I brought my vehicle in they replaced fuses and I was on my way with the vehicle driving in the same condition. If I sit and type EVERY time I had my car in the shop I will be here all night. most recently my check engine light has been on about 14 times total tips to dealership for that. my break lights wont go off and they say it was a (DEFECTIVE break pedal ) it just did the same thing on 9/22/15 this will be my third time fixing break light issue as well as my check engine light is on again. while I was on leave taking care of my mother the vehicle completely died and wouldn’t move or start. I was to report back to duty in a different state *8 hours from the time this happened. i was told several times it was a fuse. (im not stupid) however, due to the dealership not being able to diagnose the problem I was refused a rental car and forced to take my mothers only transportation from WV to DC causing her to miss her appointments for CANCER and KEMO for THE DEALERSHIPS STUPIDITY! (VICTORY dodge kingwood WV) after 7 days of possession of my vehicle they said it was my shifter assembly and it wasn’t registering my car in park. My mother (being as to she was still in the area) picked up my car after it was complete and returned it to the same dealership within 4 hours due to the same issue. another shifter assembly had been put into the vehicle along with of course dodges number one lie (FUSES) this entire process happened yet again and the result of my vehicle being in the garage for nearly one month with no rental vehicle even after I called the support group got a claim after the first 2 days! when I FINALLY received my vehicle back I had it for one week and it did the same thing to me in VA. I then had my vehicle towed to (dodge shop of springfield VA) where I tried several attempts of contacting my “service provider” -Richard whom seemed to be avoiding my calls since I had left several messages requesting a rental (IM ACTIVE DUTY MILITARY I CANT MISS WORK OR CALL IN SICK I DONT GET THAT OPTION ) after 2 days I finally get word from this *Richard stating it was my shifter assembly. I explained to him that I had the issue in WV and been without the vehicle for a month and I needed a primary form of transportation. I pay 400$ a month for a car I cant even rely on and have to have UBER on stand by in case it decides it wants to stop.(AGAIN) he then said he test drove my car and it turned out to be my transmission control module and they ordered the part. I finally got a rental car at this point and again another issue with the car when he put the new transmission control module in. Richard stated when they went to test drive my car it completely fried the transmission control module and that they would have to get another one. its now been almost 2 weeks my car has 3rd break light issue and check engine light is on. not to mention its always sluggish, has nearly stalled again entering traffic and on ramps, dash flickers like a Christmas tree but im told this is all normal…this is not normal and its a shame this is how dodge treats its customers! let me hear it was just a ( FUSE ) one more time.. my fellow soldiers and I can say …oh its just a terrorist I suppose right? DODGE D-don’t O-own D-don’t G-get E-ever!!!!!!


Hector G. Mann September 22, 2015 at 1:15 am

Dear Sir / Madam: Had a new rear end axle installed by dealer/service department @ Carolina Chrysler Dodge in elizabeth city nc approxiamately 2 years ago; recently notice a low to mid range whinning sound coming from the rear axle area so i took it to the dealer to have it check out. Service department states “you need a new rear end” and that stated that because i did not have the rear axle oil changed @ a certain milage/or time that i’ve voided the warranty! I told them that i was a regular customer usually have all my maintance work, oil checks and changes here; and that the service team has been relentless in regards to maintance checks required for my vehicle: engine flushes, transmission exchange flushes and so forth, but have never reminded me that my rear axle was due for an oil change. The service department explained to the sales representive (which was relayed to me) that they remind customers of these scheduled maintance checks as a courtesy to the cutomer (but I feel that courtesy was not extended to me in this case) however it is the customers ultimate responsibility!! So I’m $2100 out of pocket. What owner has the inclination to say, “oh there’s a certain amount of miles on my differential, better get the oil changed”? Obviously, not I. Can you be of any assistance,
Sincerley Hector G. Mann, AKA Loyal Customer


Laura Cleary September 21, 2015 at 7:13 pm

Based on what I’m reading here and my recent experiences with my 2010 Caravan that is not eligible for the recall although it is experiencing the same issues, I’m “getting the heck outta Dodge.” This van will be my third and last Dodge I ever buy. That is if I survive the accident that could occur when my van randomly decides to shut off because of the key fob. Didn’t Ford have something like this happen? Oh yeah, they waited until a whole bunch of people died first, before they did something. Gee, it just seems cheaper to me to fix all 2010 Caravans regardless of when and where they were built. Really fits the saying, “Those who don’t learn from the past are doomed to repeat it.” Goodbye Dodge and hello Honda. Don’t even bother contacting me. I’m done with Dodge and there is nothing you can do to make me stay.


debra roudebush September 15, 2015 at 12:08 pm

i recently paid off my dodge caliber i broke down paid 300 for part 120 for tow truck ur service dept wanted 3000 to put on i did it took 15 minutes then it broke down cause ur shitty service dept did not tell me it had to be computerrized in so broke down sat 6 hours on road on 4th of july tow truck 150 dealership 125 now my car broke down pushed home 2 miles then ur awful service dept says have it towed here it wil cost 150 for towtruck 400 to service im a single parent with a shittty job no money so i have to ride a bicycle 6 miles to work im appauled at dodge customers first hogwash money first screw the customer and screw sending an email call 205491**** make a customer happy u raise two sons and five grandchildren on ur own and tell me u could afford ur prices


Lana Garza September 11, 2015 at 2:16 pm

I bought a brand new!! BRAND NEW!! Doge Dart 2015 Areo. December 31, 2015. The check engine light came went in the shop Feb 12th . they kept it for 2 days.Check engine light came on again the light came on again Feb 26, they kept my car 16 days. April 27, my check engine light came on again, this time they kept my car for five days. They no longer wanted to cover the rental so they let me take my car until the part they was waiting for came in. 5 day later the part came in. June 30th …. Surprise my check engine light came on once again. kept my car for 2-3 days..August 31 2015… My check ending light comes on once again. I text my tech.. I get no response. I call no answer I get the run around when I called PRESTIGE DODGE JEEP CHRYSLER. They say the soonest we can get you in is September 15th. HELL NO!! I contact CHRYSLER headquarters they give me a case number. I text my service tech and told I had a case number pending for my car. He responded. Bring your car in Friday he said we will run a code. That was September 4th. So I take it in they run the code.. He tells me they wont be able to get to until next week and to bring it back September 11. They are backed up and they are closed Monday for the holiday and they will need time to catch up. He said the check engine light might turn itself off and rest. Well it did. I took my car in today…. as directed. They are keeping it to check the code.. They are keeping it I called CHRYSLER waited for 20 minutes on hold for them to tell me. we will look into it. The man handling my case at CHRYSLER (Nick) called me four days ago. I have been leaving messages for him I get NO RESPONSE. I just want my car replaced.


sabrina September 24, 2015 at 12:01 am

this is very close to the issues I have experienced with my 2013 soon after I purchased I have been arguing for 15 months over this car. post your vehicle and any safety issues. I didn’t have my vehicle for a month and they refused me a rental vehicle because THEY could not find the problem.


dolly reinhart September 10, 2015 at 12:29 am

Hi I wanted to tell you that i have a dodge grand caravan year 1996 still has orig.. engine with 20016 miles on it. You did a great job on this van .Im at the shrine of saint Josephs in Stirling N,, j, we do lots of running around and the van still runs good .Just wanted to tell you about it. thank You. Dolly Reinhart


Lou August 31, 2015 at 1:50 pm

I ordered a Charger on 6/10 Chrysler Jeep Dodge Ram 24 in Brockton MA. I was told the shipping process started 7/24. 8/31 I’m still waiting. The dealer said they put it in a a sold order. The factory says it was put in as a stock order. I don’t mind so much if a mistake was made durring the order entry. However, IF SOMEOME’S LYING TO ME, THAT MAKES ME VERY ANGRY!!!!!! I don’t like dealing with cowardly scumbags who blame there mistakes on others. Customer service said they can’t expidite a stock order, realy??? that’s absurd. I don’t tink I want the car anymore.


Stefanie Rummell August 24, 2015 at 2:05 pm

I have a serious complaint with Dodge manufacturing. My van has a recall that is not being handled despite mandating it for safety. I have been dealing with the Dodge dealership in Elgin, IL to get my recall taken care of. The appointment has been canceled multiple times because the parts are not available. Follow up with the dealership and recall info center has brought no solution. One representative of the recall center said my only recourse is to “stay waiting on the waiting list.” Unbelievable. Next phone calls are to the Vehicle Safety Hotline, the FTC, and the IL Attorney General to get assistance with this safety concern.
Stefanie R.


Sapphire August 21, 2015 at 10:40 pm

We have a 1999 Dodge Grand Caravan. We bought it new and now it has 327,000 miles on it. It has taken us cross country at least 4 times, countless airport runs, camping trips, school, sports, doctors. Always has been a comfortable ride, and has had enough room for all our stuff. It has been the opposite of a lemon. We all love it and all the memories and good times. The van still runs smoothly but the electronics are starting to go whacky. Probably need to start lookng for a new vehicle. It will be hard to part with this one.


Jenelle Gardner July 6, 2015 at 11:05 pm

My son and I purchased a used 2007 Dodge Caliber from a dealership in Milwaukee in June 2015. What we thought was going to be a sound and reliable vehicle has been anything but. The very day he picked it up the transmission over temp light came on and the vehicle went into limp mode. He notified the dealership and they assured him they would fix the problem. In the one month we have had this car it has been taken in 3 times to get the same problem fixed!! And it still is not!!!!!!!! I’m not sure what the solution is, but I would think that someone should know how to correct this problem! Meanwhile, my son is having to miss work for days at a time. I would like some answers and an actual solution to this ongoing problem. I have seen many complaints online regarding this issue and I sincerely hope Dodge is going to remedy the situation. I will await a response from someone in your corporate office.


Marian Alexander July 1, 2015 at 7:25 pm

I have not been able to drive my vehicle for over 35 days due to the recall problem RO3. I have contacted your company over 10 times with no response at all it seems no one cares about this problem I’m constantly getting brushed off. I need my car to get back and forth to work. So I will call channel 2, 4, 5, and display the problem and call me a lawyer for legal advice. Cause your company is refuses me service.


K9HAYES June 14, 2015 at 10:29 pm

I am a very upset dodge customer I have purchased a 2008 Dodge Charger Rt 5.7 liter last year around the same time the plastic fan on the engine cooling broke sending plastic fragments into my radiator and cutting my fan belt also (BIG SAFTEY) without the fan belt going you lose all power steering and could have went into oncoming traffic.Just Friday (6-12-2015) the same exact thing happened again now I have to buy a new radiator cooling fans antifreeze and pay for a tow truck I have contacted Dodge with no help no concern nothing the dealership tells me I can pay for the work myself or pay them to have the work done .I have went online and discovered I’m not the only one with this problem dealerships will not help you unless you got a ton of money to buy a new vehicle thank you dodge for letting me know the only concern you have is whether or not I can make the payment not whether or not you will honor your vehicle.


Carrie Strittmatter June 12, 2015 at 6:52 pm

I have a 2014 Dodge Challenger. The ABS and Traction Lights are on. The car has 33K miles. The dealer (Tomball Dodge) tells me I have to leave it for 3 days. So… after 3 days it still is not fixed as they do not have the time to get to it. When I lodged a complaint I was told that Chrysler Corporation does not get involved in the dealerships. So, let me get this straight. You sell a product you cannot support. Imagine me telling my guys on an oil rig that. SMH. So, now I am driving around with these pretty lights on, because Tomball Dodge does not have time to rectify the situation and cannot or will not extend my rental. Even though I took the MOPAR extended coverage. Nice job. Perhaps you might want to make sure instead of the factory selling to any Joe Blow that they can actually service these vehicles.


Michelle June 8, 2015 at 8:34 am

I bought a 2012 dodge charger band new only 50 miles and my car sucks…I was driving it and it just turned off while I was driving…. my daughter was in the car and it was,dangerous…. I will be contacting my attorney because I’ve been waiting on my alternator to be fixed for the longest due to a recall…. the dealership doesn’t even want to help….. this is horrible I would advise anybody to stay away from dodge the cars suck….. I can’t get any help ohh and not to mention my driver side window stop working before the damn warranty was out and still couldn’t get it fixed… these cars are poorly made….and the dealership doesn’t care at all….


dante June 9, 2015 at 5:32 pm

Hey, I’m going through the same thing except this has been happening to me for the past 6 months. I bought a new Dodge Dart 2013 and it is absolutely terrible, it just shuts off while I am driving and yes, it is dangerous. All I’ve read is to send a letter to the manufacturer, but I’m not sure what to do to get my money back..


Elizabeth Logan May 28, 2015 at 11:31 am

I have a 2010 Dodge Journey that’s be sitting at the dealership since February 21st waiting for a replacement Instrument Cluster (TIMP). The service manager just shakes his head with no answers. My Case Manager at Dodge says oh well, too bad – you didn’t buy the extended warranty. Really? I’ve driven Dodge and Chrysler mini vans for 20 years without problems. I certainly didn’t expect this! I’ve been without a vehicle – which I’m still making payments on – for over 3 months. When did Dodge stop caring about their customers? Please help!


william Doubleday June 3, 2015 at 11:56 am

I have a 2012 Dodge Ram pickup 2500 the dealership messed up my ball joints And Track bare where I almost got into an accident I almost went head on with another truck because of the bolt was stripped out of the trackbare and they don’t want to do anything about it they offered me 5000 dollars off a new truck and I have the factory warranty still on my truck and my truck has been in the shop 15 times and the corporate office doesn’t want to deal with it the won’t even relay the messages or talk to me they have there security guy talk to me because I don’t want to take the deal of 5000 off a new truck when my truck is a 2012 with 23141 for miles this is crazy been going on since February never buy a dodge again three vehicles from the same dealer in one day me and my family bought in this is how I get treated crazy


Martha Lay April 28, 2015 at 6:37 pm

Hi I have a 2008 dodge ram 1500 2weeks ago it started leaking on the dirvers side a-post the truck only has 60,000 miles mine is not the only one a friend of mine sah a 2005 and it leaks on both a-post i took it to the dodge place where i bought it from and they will fix it but at my cost .I dont think i should be responable for something I HAVE NO CONTROL OF . Im requesting for it to be fixed befor the cab of the truck starts molding.

thank you


Ms. Benning March 17, 2015 at 5:57 pm

I will NEVER bring my car here for service again. I take my car in due to the engine, brake, ABS lights came on, my lights in the dash kept flickering & my car stop telling me how fast I was going. The hand kept jumping up & down. I was told that it will be a $99.95 diagnostic fee. They called & told me it was my cluster causing the lights to come on & it was covered under my warranty. They called & said my cluster was fixed but the engine light is still on & if I wanted them to check to see why the engine light was coming on (which that’s 1 of the reasons I brought it in). I told them yes that was a reason why I brought it in. They tell me it will be another $99.95 diagnostic fee. I told them they should know what’s wrong with the car from the 1st diagnostic & they were trying to get over on me. So they run another diagnostic & calls & tell me the engine light is on because I have a bad battery. I told them they knew that the first time. So I came out of pocket $240. Well 3 days later I’m having the same issue w/ my car. I take it back in they tell me it’s a $99.95 diagnostic fee again. I refused to pay that due to they never fixed the issue in the 1st place. Dodge had my car for 2 days & I never heard anything, so I called & was told they had never even looked at my car yet (I have no transportation for 2 days so far). I told them my grandfather passed away & I had funeral arrangements to get done so I needed a car. Joel the service advisor told me he will call me back in 1hr & he didn’t so I called back & he told me he was still waiting. The manager Trevor called me & told me that it was my alternator & Brake switch, that he would take care of 1 day of rental car because it would be ready by Thursday March 12th close of business. On March 16th Joel called me & told me my car wasn’t ready & they didn’t know what was wrong with my car yet & that his manager said keep r he rental & they will call enterprise & take care of the rental. I called Enterprise to make sure Dodge called over to trek then what’s going on and they said no. Trevor called me from dodge saying that my car just became ready today & that he isn’t covering 1 day of rental the extended warranty and that the extended warranty company was paying for the 1day. Which I shouldn’t pay for anything due to I was misdiagnosed the first place. The battery wasn’t the reason the engine light was on so that was that could’ve been $240 in my pocket. THEY ARE SCAMMERS & WANT YOUR MONEY….. IF I DONT GET MY RENTAL TAKEN CARE OF & MY CAR ISNT FIXED THIS TIME I WILL BE GOING OVER EVERYONE HEAD.


Robert W Babcock March 15, 2015 at 6:20 pm

To Them That Care,
I recently sent letters,pictures and a invoice from a local chrysler dealership. It is a complaint about my 2003 Dodge 2500 cargo van with only 91000 miles. It will not pass PA inspection due to massive RUST. I received a phone call on Friday 3/12 from a person named Cymanda and she said there is no monatary replacement for such things,which I find appauling for a vehicle that is only 12 years old this month. Its a shame that you will spend Millions for marketing your vehicles but when a customer that has bought multiple cars and trucks for over 40 years from Dodge can’t get help from a Billion dollar company. You should be ashamed to call yourself AMERICANS!! Going to Ford for for thier F150 by the end of this week. Oh yea are you still owned by an Americans? Goodbye, A Pissed Off ex customer! Robert Babcock


Angelo February 28, 2015 at 4:08 pm

Friday, February 27, 2015

Good day to you sir,
It’s been now, six unpleasant days since the switch-a-roo of a purchase of a vehicle from your dealership. I’ll spare you the venting and dramatics and just give you a general timeline of my situation after a long, lengthy and trying process (2-21) of car searching we found your dealership during a drive by@ around 6 p.m.
Wow what a great find for the price 2015 dodge journey crossroad w/ a variety of options for a seven passenger crossover. (while speaking to your salesman I was using my smart phone to look @ trim models, rebates etc.) Which he was aware and clearly presented the rebates and options. MSRP suggests this model trim color to be 28k including nav/back up camera and rear seat video group. Our fast acting slsm (Luis Esad Sehic) was quick and repeatedly reminded me it was “All the Bells and Whistles I can get you Great deal” After a very short test drive we spoke of it having only a 4 cylinder and how great gas mileage is also if it had dvd capabilities “yeah yeah yes everything” . After arriving back we agreed to deal if a 400-500 hundred monthly payment. Again “don’t worry let me get the numbers right” the car was nearly whisked away before my fiance could really get a closer look off to wash/detail it was sent. We continued the details of a payment which was 530 a month GAP included PAID by dealer which I was assured more than 5x by this slsm. We were left with the impression we were buying a 2015 journey crossroad that we were assured more times then one was completely loaded “All the Bells and whistles”
This is the part I’m particular fond of, we waited patiently to see finance for an hour or maybe more which we were in and out of in approx 10 to 12 min. We made it outside to the white 2015 dodge journey crossroad. Our slsm showed us the uconnect feature and climate controls but repeatedly found use for the words it’s all here, right there in the manuals everything you need. I was unaware the dvd player function was in the manual which was useless being that a dvd player wasn’t in the car. After really taking a look alone while we were at your store which was closed .
My first call Sunday morning was to the receptionist to reach the slsm which was not there but I wouldn’t find that out until Tuesday morning. However to my surprise I got a call from a finance manager to advise me of a new deal with a a better interest rate. I asked him just to leave it alone and needed to speak with the slsm. Then I got a call Tues and wed finally from the slsm Luis(conveniently off Sun. and Mon.) which was only concerned with a survey which he must have all tens. Finally we got to the part about the GAP being free through the dealer which I was billed for and financed and some other issues like trunk being broke and that I wanted to leave the deal alone and speak with him. The survey was obviously coached by my attached pics. The idea he would look at and adjust fell short when I got the reply I saved 1500 dollars in a text that falls a little short of what I expected. So we agreed to come to appointment @ 4:30 pm between text and phone calls 2-26 to discuss the finance and fix the trunk. ( I wanted be in person to express my highest concerns)
Off to our appointment with Shantee (fiance) and myself which we were met and shuffled away by a man named Randy, Luis did not say hello or with even a hand gesture while with new victims at his desk ( a look of shame I can only assume) Meanwhile this man Randy became very aggressive with his tone, choice of words, and body language towards my fiance. He was reminded of his verbal gesture in an equivalent manner which I could see from miles away he realized he crossed a line with his words and tone leaning in on the desk. We asked about some information of the previous agreement before signing anything else which he said “ I wasn’t there I have no idea” nor could produce any records. Once again he repeated very sternly “you need to listen to me” we weren’t there to be forced into signing anything. I couldn’t help but remain calm thinking who is this and why is he even talking to me? How unbecoming of a person…..
I cut it short to diffuse the situation and politely asked if the deal can be re-worked I was told no and we said fine what about the trunk? I was told to walk over to svc and tell them, what happen to an appointment or having it fixed while we spoke to Luis and finance?
After no answers no help and certainly realizing I was sold an empty bag of goods it was time to leave get home and call corporate. I didn’t pay for a base model was charged for well, you should look..
Currently I’m the delivery manager for ALL the Jetson stores on the treasure coast primarily working directly for Mr. Jetson on day to day operations. On a weekly average of 450 deliveries I’m responsible for the logistics, care, and courtesy of those customers . You couldn’t grasp the amount of customers I deal with daily much less weekly. Next to nearly all customers that speak with me would vouch for the length in which I exceed to keep a healthy customer relationship.
Maybe my company is just old fashioned ? Maybe we’re still use to the practice of white glove svc to ANY and ALL customers, actually we do. Which leaves me in question to the practices you permit in your store on an abundance of levels. To think my fiance served this country for so many years including a year tour in Afghanistan in battle on the front lines of terror. This was the return on buying from an American dealership, your dealership. My only response is it’s sad to think you’d allow this type of practice and characters among such a once proud American name. I’m not sure nor do I believe you will do anything in this case perhaps you can? Perhaps you can respond in any case if it’s easier I can forward this along to every corporate Chrysler email available or social media sites, perhaps that will raise an eyebrow to the wrong doings that have taken place. Either way any direction would help being I’ve haven’t received any in six days.
Thanks for so much……
A. Isenburg


CHRIS HOLLINGSWORTH January 12, 2015 at 5:38 pm

I purchased a new 2007 Dodge Ram and have 52,500 miles on it today. I have had to replace the battery and tires. I have had 0 issues with it and LOVE my truck. I have been saving for a Dodge Challenger since their debut. Recently I noticed the Dodge Challenger Hellcat release. I found the car came with an 8 speed transmission and the body style had changed. I decided to buy a 2014 Challenger Shaker. I did some research and found a Shaker, #833, in Seneca, SC. My son had never flown, so we flew from Louisiana to Seneca and purchased the car. I absolutely love my car and so does my son. My father is in the process of purchasing a MOPAR edition shaker today. I just wanted to thank Dodge for the 2014 Dodge Challenger Shaker!


Steve Kirsch December 18, 2014 at 11:23 am

Driving the Nation. You can not drive it if you can’t get it!!! We have owns 11 Dodge pickups, 8 Jeeps, and 5 Chrysler cars over our lifetimes. On October 8th we ordered our 12 Ram truck, are still waiting for it, and can not get a reason why. Delivery dates have been changed 5 times. Today we were told ‘not until January 5, 2015′.

We are totally losing faith in Chrysler’s consumer service and production. I think it’s time to shop around.


Linda Weber December 15, 2014 at 8:46 pm

We had a 2013 Dodge Challeged SXT+ But we saw the 2015 Dodge Challenger Scat Pack in Sublime Green with the shaker hood on Dodge .co and fell in love with it. We began looking at dealerships in the area but there were none to be had until we found one along with the picture Shaker and Sublime Green at Daytona Dodge. We called them and they had one in transet. We traveled to Daytona Dodge and ended up purchasing the car we saw in their add that day. We asked for a brochure of this car but there was none available. As we were making the deal a salesman came in all excited to say they just unloaded a Sublime green Challenger so both salespersons, the Dodge Dealership Owner my husband and I all went in search of what we thought was our car being delivered. When we saw the car the salesperson and my husband both agreed this could not be our car It did not have a shake hood, and it was not the car we had purchased. We were told as soon as it came in we would get a call and sent home with a rental. We waited patiently for about two days, then we got the call. GOOD news our car was in. BAD news no Shaker hood. My husband immediately replied “I don’t want it.” The salesperson said just come look at it it is a beautiful car so we agreed to go look. Well what a fine mess. Our trade in was no longer ours and we had a contract for something less than what we had been made to believe we were getting. Reluctantly my husband and I left with the car but we’re never satisfied with the misrepresentation . We went back and complained numerous times. Finally one day when we went back to have a stripe put on the car my husband talked to Randy Dye and was told there was a Prototype Shaker Hood available for our car. He already had part of it and when the hood came in he would give my husband a call. We waited and waited, we called numerous times but Randy was never available and every time we went in whom ever we needed to see was off for the day. NOW after 3 months of waiting today we were told we could order a 2014 hood for us which we would have to pay for but they would throw in the brackets. UNEXCEPTABLE We believe Daytona Dodge owes us what was sold to us.


Tiffany Hillard December 3, 2014 at 6:15 pm

My name is Tiffany and I just recently purchased a 2008 Dodge Avenger in May from Community Chrysler Dodge and Jeep in Martinsville, Indiana. In septemper it broke down for good; the engine is totally out and they say it takes $5000 for a new engine and the dealership in Martinsville will not pay for it throught warranty stating that it was from preexisting conditions. Well yes, it was messed up before you sold it to me so why do I have to pay? The night I bought it an oil change light came on. I took it to a shop just to get the oil and other basics checked and more lights came on. I took it back and it was said all is fine, it was not. Not even after an hours drive nor a week later, the car overheated. The warranty wouldnt fix it at first and then they said I have to pay for it and they will send me half. They did but that was just the beginning of the car problems. I have taken it to a Dodge dealership in Cincinnati, Ohio, where I live and they did a diagnostic of course, charging me again when I just had one done at Michel Tire not even a week before. then they proceded to tell me to take it back to Michel’s because they did not clean out the oil pan good enough. After it was “fixed”, again all was “fine. My car kept having light turn on and beeping when the car stood idle at the light. Eventually the Engine stopped again in the middle of an intersection. I had to get it towed, in which the warranty paid for it but it took 3 calls and 6 hours to finally get a tow. I had just recently been pregnant before and after purchasing the car and had my son in July or I would not have driven it and taken it right back if I could. I could have been badly hurt or have died if something had happened; me and my unborn son or after his birth. I have sent email after email to Martinsville and have not gotten any response. Who can I talk to, higher up, to get this matter finished? They know they sold me an internally faulty car and are not taking responsibility. I have tried to get legal help but it seems it is not possible due to the situation.


EVE December 8, 2014 at 9:56 pm

Take them to small claims court. Just be sure to have all of your receipts together with a copy of all of your paperwork from the dealer bc there is something you sign that says you know they are not allowed to intentionally sell you a faulty vehicle. You can do everything yourself (just google it) to save some money. But, again, save ALL of your receipts, and any documentation of estimates to prove what is wrong with the car. they’ll pay.


Darla December 1, 2014 at 3:18 pm

I have been trying for months to purchase a Purple Dodge Challenger from several dealerships in Utah. I went into one dealer and tried ordering one from the website, and they had issues, said it would not allow them to order it, and simply said ‘SORRY’, and sent me on my way. What kind of customer service, and salesmanship is this??? Dodge must have so much business they can simply toss aside a customer willing to buy a brand new vehicle from them. I believe excellent customer service includes doing anything it takes to make a customer happy, and obtaining the product, or vehicle in this case, that the customer is requesting. But telling the customer sorry, and just giving up? That would not be an option in my line of work. I guess I will take my money back to the Chevrolet dealer and buy another Camaro. They seem more eager to please their customers.


Jerry Haight November 16, 2014 at 11:50 pm

I purchased a new 2013 Viper about a year ago and have since found that it’s value has decreased $10,000.00 since the new 2014 Viper is now listed for $10,000.00 less than the 2013. I have never heard of any car costing less for the new one than it is for the old same model? I find it hard to believe that Dodge is not going to either rebate me $10,000.00 or offer a $10,000.00 rebate on a car other than a Viper. There is discussion that Dodge will offer a $10,000.00 rebate to current owners to be used towards the new 2015 Viper but this doesn’t do me any good since my current car is worth $10,000.00 less. This is the second Viper I have owned and I can assure you it will be my last!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Melissa Smith November 11, 2014 at 4:00 pm

I bought a 2013 Dodge Grand Caravan last year and have trouble with my transmission slipping so I took it to the dealership and they told me that I was crazy and it was the way I was driving! Then in the beginning of 2014 they had a recall for the two back windows. They didn’t have any replacement parts so they disconnected the switch. I’ve called the dealership several time since then to see what the deal was and when they were going to replace the switch and they give some BS story of the maker hasn’t shipped any out yet, and they don’t know anything about the recall…. I HATE DODGE! I’ve since tried to trade my van for something else and I CAN NOT GET RID OF THE STUPID THING! The dealership in Sanford, NC got one over on me BIG TIME. They have since fired the whole sales team because of the backdoor deals they did. That should tell you something right there. I will never get a DODGE ever again!


Tiffany Hillard December 3, 2014 at 5:56 pm

Did you get any money back from purchasing the car after all that trouble?


stephen decato November 11, 2014 at 2:22 pm

I recently ordered a Hellcat with options, I put down a deposit, and a contract was written at an agreed price. Now the dealer is saying that there is NO guarantee that I will even get one… although he mentioned that if I were to come up with $100,000 he could get one. How RIDICULOUS is that? Is that even legal? I already signed a !#%+^%! contract!!


Daniel Carter October 27, 2014 at 10:12 pm

I have reserved a Hellcat, received a VIN and the vehicle is in storage. I went to the dealer to ensure I knew all taxes and costs. Apparently they are marking up the price to $87,220. What happened to the no markup?! Who can we contact to get real answers? Thank you.


dallas kao September 8, 2014 at 6:16 pm

Dodge as of now is the worst car company on the market. The worst customer service both cooperate and dealership. Next time I will stay with Toyota instead. Good luck to whom that owns and dodge product. And please read the find printer cause there factory warrant is alot of bs. Good luck


dallas kao September 8, 2014 at 6:18 pm

Warrant to warranty.


Lester Lambert September 4, 2014 at 8:41 am

I have taken my 2005 dodge Grand Caravan to the Dodge dealership in Hendersonville, N.C. four times to have my tail lights repaired (because they have stopped working). Each time I am told that they are fixed. By the time I get home they have stopped working again and I have been stopped by law enforcement twice because of this problem. I am at my wits end and have become frustrated to the point of saying that I will never again buy another Dodge product all because of this issue.


Tanya August 24, 2014 at 11:59 pm

I have a 2014 dodge avenger R/T that is 4 months old &have had the transmission worked on then 2 weeks later a fuel leak Now a week later the transmission again. I’m very upset with the car & dealership Larry Miller dodge in Tucson Arizona. Want Dodge to step up and correct this there are laws & I really think I’m gonna involve the media on this whole situation.


Erica September 26, 2014 at 7:40 pm

I have a 2010 Dodge Journey and I have had a lot of transmission issues. Been fixed and still to this day acting up! These dealerships getting rich by saying they fixed the car and getting paid… Then later down the road the same thing break down again, smh


Erica September 26, 2014 at 7:44 pm

Bad, Bad, Bad Customer Service in the Service Department!!!


melissa October 28, 2014 at 8:41 pm

We also have a 2014 dodge avenger that has transmission problems. But they just keep telling us it has no code I’m about to shove there codes where the sun don’t shine. Guess when somebody ends up hurt maybe they will do something!!


Greg Young August 23, 2014 at 1:17 pm

In July of 2014 I purchased a Ram 1500 Bighorn 4X4 a $40,000 truck. I called 8-22-14 about several issues and concerns I had and spoke to Scott the Sales Manager about them. Scott took my information, which I am sure he all ready had and said, “I will call you right back”. So I waited… and waited… and today still NOTHING!!! Not only did they not address my concerns but I had recently been away on some medical issues and when I got home I thought that my registration would have been in my mail box. Not the case… so I called the DMV where it was processed and they said that Vision Dodge Of Penfield had picked up the registration on the 9th and has had the registration for a couple weeks now. So I called the dealer and spoke with the receptionist and she got snotty with me and said, “sir, you owe us $32 for the registration!” I was appalled especially knowing I just spent $40 THOUSAND DOLLARS with Vision Dodge of Penfield!!! So here it is I was blown off and was treated like crap over a balance that was NOT OVER DUE!!! That is unprofessional and in my opinion, UNETHICAL!!! Ladies and gentleman, there is no more good customer service and it is NOT about the customer anymore…!!! I am disgusted and will be copying and pasting this complaint every where and anywhere!!! Shame on YOU Vision Dodge Of Penfield (NY)… and just a personal note, I was in the military for years and since I have been home, I have seen a terrible change in the way people are treating one another… Sincerely. Ret Vet. G.Young


Hector angulo August 15, 2014 at 6:09 pm

Dear dodge, my name is Gysgt Angulo usmc, I’m currently on deployment in afgjanistan. Only a few days ago one of my goo friends was severly injured in an IED attack. This was his second deployment out here. After his first deployment in 2012, his wife and him purchased a dodge Durango, and really enjoy the vehicle. I’m writing to ask if there was anything possible that your company can do to help with thier payments as to the fact that they are going to be having extensive medical bills. They have no idea that I am doing this. Brandon a SSgt, just returned back stateside and at a hospital in DC receiving more surguries for his injuries he sustained. I’m asking for your help in thier time of need. I wouldn’t ask if he wasn’t worth it. I there I anything possible that you can help te Dodson family with it would greatly be appreciated. Thank you!


Windy Morton June 25, 2014 at 9:11 am

Dropped my car off for an oil change today, and when I picked it up the front was smashed in. You left it parked in the middle of the road and a guy backed in to it. Told me it wasn’t your problem, and to take it up with his insurance. Oh yeah, did I mention it was raining when you left it parked in the middle of the road. Btw my oils was changed but when I asked about the wash and vacuum you said you couldn’t bc someone hit it. And when I asked about fixing it, your manager told me to take it to Bartow Ford. I bought a dodge and brought it to you for an oils change. Not sure why you want some other company to fix your damage.
Tom Edwards Chrysler Dodge Jeep Ram– Windy your vehicle was not parked in the middle of the road, but next to our building in a designated staging area for vehicles to be vacuumed, washed, and ready for customers to pick up. It was not raining at the time when you came to pick your vehicle up nor was it when the driver of the vehicle who backed into your car. We could not wash your car because your headlight had been cracked open and exposing electrical components and we were concerned water could get into the headlight and cause electrical damage. Also, we were concerned the brushes on our car wash would grab onto some the loose pieces on your car and cause further damage to it. So we apologize for not washing your car and being concerned about not damaging your vehicle any further. There was nothing we could do for the damage done to your vehicle because we do not have a body shop on premises, and you were seeking immediate repairs so we advised taking it to Bartow Ford, since they were the closest, and they have a good quality body shop. What you’re claiming to be our damage, is not the case. The driver to the other vehicle is the one who backed into to your car. Not because it was “parked in the middle of the road”, but because he was negligent and did not properly look to make sure there were not any other vehicles around. We were told the gentleman who hit your car provided you with his insurance information and said his insurance company would be more than glad to help with the repairs to your vehicle that he caused. We will be more than glad to help with this process and getting your vehicle repaired and back to normal.
Windy Morton– I did not park my car in that spot. You did. If my car was park there for wash and vacuum, why was neither done. All I needed was an oil change, wash, and vacuum. I come back to a smashed headlight, and door that barely opens, and a dented front bumper. Not to mention no vacuum, no wash, and I’m not sure my oil was changed. When I asked what happened you just said not your problem. Who ever drove my car and parked it in the spot to me hit is responsible. Not only are you not owing up to your mistakes, you are passing to not one but 2 of your customers. That’s not the way to run a business
Tom Edwards Chrysler Dodge Jeep Ram– Well before we could get the opportunity to wash or vacuum it, the negligent other driver backed into your car. Your headlight should be replaced and every repair to make your car complete again, but by the person who’s responsible for backing into your car. We know he gave you all of his insurance information so you could get these repairs done. If this is not so please let us know so we can contact the police and report a hit and run and help get your vehicle repaired and back in good working.
Amy Crawford –Windy Morton I would have called the police anyways. This is terrible customer service..”it’s not my problem”???? Nice job dodge!!
Tom Edwards Chrysler Dodge Jeep Ram– We absolutely agree, she should have called the police so they could have come and taken proper care of this situation.
Jenna Cottrell– Yes, I completely agree. They should of contacted you when it happened, and should have been a little understanding about you getting off at work at 5, and that you would of been there within a few minutes, so you had to leave work early (lose money) and then pick your car up DAMAGED, and they didnt bother to tell you a head of time, and then say its not their problem. Awful!!! Windy-call the police, write an article to The Ledger, news station, better business bureau, let people know how awful Tom Edwards Chrysler Dodge Jeep Ram customer service is!!!


Pam Rogers June 4, 2014 at 12:31 pm

I’ve been having intermittent problems with my 2009 Dodge Journey SXT for a few months now with the door unlocking and the car starting. Sometimes when I try to unlock the car the alarm goes off and then I have unlock the car physically with the KEY out of the fob and try to start the car in which it takes a couple of tries to do this. I have searched for this problem and see that there are a LOT of TSB’s on this for the 2009′s, but NO recalls!! My car has about 56,000 miles on it and has been serviced regularly and have kept up on every recall. WHY, with all the complaints have YOU, DODGE, not RECALLED for the WIN module for the 2009 Journeys?? I certainly DO NOT have over $1000 to fix the problem IF it does decide to go out completely. I really do love my car and have had it since March 2009, even though I bought it used and has NO WARRANTY left on it. I have no other problems with it other than this…..


Kristin Duverge June 2, 2014 at 6:04 pm

I bought a Dodge Ram there last month and it was nothing but a pain in the butt. I have never been treated so poorly and disrespected. First I bought the truck which had just been traded in so I had to wait for a detail and inspection, no problem. Bought it on a Saturday, by Wednesday no one had called me. I called Dodge to see what the problem was and the response I received was that our sales rep was out sick. They told me over the phone the truck was ready, to come get it. I took two hours off work to show up and the truck was never detailed, they cracked the muffler doing maintenance, tires barley passed inspection, two tires on the left side have broken bands which has caused knots in the tires, which I know would not pass inspection, never cleaned the air filter and then gave us another loaner and we didn’t leave until after 7pm, I got their at 3pm. A day later they fixed the muffler at Ken’s Muffler shop. I called Dodge to see if the truck was ready and they told me no. I knew they probably didn’t even care so I called Ken’s myself, sure enough it was ready and they were waiting for Dodge to come pick it up, no surprise there. Then driving it a few days later the brakes were grinding and making a funny noise. I called Dodge again and they told me to bring it in the next day or they would send someone to get it. I was not having that again, since they were still open, we drove down their ourselves and come to find out they left off a bolt, again during maintenance. The manager gave me a nasty attitude like I had done something wrong when all I wanted was for someone to put the bolt on, no more than ten minutes, we were out before they even closed. Now today driving my husband stops at the light and the truck completely shuts off, started it back up. Took it to Dodge and again bring it in tomorrow at 9am and we will give you another loaner. The service is completely unacceptable at Dodge. The tires should have been replaced, but no I will have to do that as well, just like I had to detail it myself and get all the food off the doors and dog hair out. I will never by another vehicle from Crown Dodge of Fayetteville. Tomorrow they will be rude, unprofessional, and act like the problem is us and not their maintenance. We will have to call multiple times just to get a status because no will call us back. So I just called Dodge before I wanted to send this and I sat on hold for 10 minutes for Johnny to hang up on me before I could even speak, called again sat on hold, hung up on me again, called the third time to speak with some lady for her to tell me there is no owner and the general manager is gone for the day, go figure. I will never purchase another vehicle from Dodge. I will stick with Lafayette Ford like I have been and keep my maintenance with them. I want someone higher up to respond to this, I have talked to too many manager through this process and have received poor service. I feel like I purchased a dud and who cares. I thought Dodge stood by their vehicles. I guess I was wrong.


Charity May 20, 2014 at 10:56 pm

I too purchased a 2007 dodge nitro. It’s been nothing but problems. The car lotto car locks quit working randomly. When you fill your gas tank, it gushs out everywhere. The computer system is another nightmare that I can’t afford to fix. The list goes on, but I’m sure you get the picture. Dodge doesn’t stand behind any of their products. The complaints from this year and model are beyond everywhere. All complaining of the same exact problems yet dodge does absolutely nothing. Let me help you out dodge…it’s called a recall! Stand up and take responsibility for your products.


David Oakes March 24, 2014 at 7:01 pm

I JUST WANTED TO SAY I HAVE A 2002 RAM 1500 WIth 351000 miles on it I just changed fuel pump on it . The transmission still has factory fluid in it and works great . The motor is a 4.7 Magnus . This is one good truck . Motor does tap a little bit but that’s just from were . Did I mention it has 351000 miles.on it .
SIGNED: very happy dodge ram pickup owner
Mopar or on car


joyce cruz March 18, 2014 at 3:14 pm

I have been trying to get in contact with an executive for 3 weeks now being jerked around from custamer service and operater no one will take the the time to hear a serious issus about my car the fan blow off and lodged in radiater causing a lot of damage as well as cutting wires in harness i am 60 years old and i have been trying to get help so this can get repaired the issue was all over the enternet as a issue you where awear of the problem and sent out notices to that effect but not dont want to help joyce cruz 407343XXXX


THOMAS GOODMAN December 10, 2013 at 1:30 pm

CEO: Timothy Kuniskis
CFO: Richard Palmer
COO: Michael Manley
To who it may concern: I brought a 2007 dodge nitro one year ago. In one year i have replaced the master cylinder and all brakes lines on this truck. Now 2 days ago i had just replaced the transmission. Only had this truck for one year. This is a 5yrs old truck with 70,000 miles on it. Dodge tell me that this is going to be a on going problem due to the fact that i can not check my transmission fiuld. This truck has no dipstick. Really hope dodge help me with this truck. I should be able to check my tranny fluid. if this new transmisson would leak , i cant check it. I have spent over 6500.00 dollars in one year. This is not fair. Why wont the dealer do something about this. im stuck with this car for 4 more years of payments. Dodge wants there money. But when your payment is late they call and call. How can you make payments when all you do is keep fixing a car that break down all the time. This car is mess up my life. Dodge if your truly care about your custumer. Please help me out of this truck.


tuminos towing August 30, 2014 at 6:49 pm

Hello our company tow truck is been in nielsen dodge on 175 route 10 east . East hanover nj 07936 for a sensors in the trans its a 2013 dodge tow truck sitting up in there and im losing money I call and left messages and no return calls can someone call or email this dealer to see whats going on there is 973 -599- 2507 the truck is under tuminos towing thank you my # is 201-832-****


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