Dodge Corporate Office - Corporate Offices & Headquarters

Dodge Corporate Office

Dodge Corporate Office Address

1000 Chrysler Dr.
Auburn Hills, MI 48326

Contact Dodge

Phone Number: (248) 576-5741
Fax Number: (248) 512-1762
Email: Email Dodge


CEO: Timothy Kuniskis
CFO: Richard Palmer
COO: Michael Manley

Dodge History

Dodge was founded by the Dodge brothers in 1900 as a supplier of parts for Detroit-based automobile manufacturers.

The Dodge brothers died suddenly in 1920, and in 1925 the company was sold to Dillon, Read, and Company. It was sold again to Chrysler in 1928.

During the oil crisis of 1973, the Dodge line came to be seen as inefficient, and had to be downsized along with other Chrysler brands.

Over the past decades, Dodge has become well known for their trucks, including the popular Dodge Ram.

Today Dodge vehicles are available all over the world, with big markets in Argentina, Asia, Australia, Brazil, Mexico, and Europe.

{ 98 comments… read them below or add one }

Lance April 18, 2017 at 12:11 am

I’m 1000% Unsatisfied ..
I been waiting 6 weeks so far for the instrument cluster , for my ram 3500..
They charge 1000.00 for it and was told 7 days tops and here it is 6 weeks later and still nothing and still NO eta!!
I have called and asked for numbers of people higher the case management and was told no one above them. So guess they are the big guys and I’m screwed. Guess it might show up some time this year?? But owell who knows?? I have never been so frustrated with dodge!! And will NEVER buy from them again.. all I have ever owned was dodge. The lack of caring that 6 weeks and still waiting showed me how little they care for there customers ..


Todd Ohalleran March 31, 2017 at 11:16 am

17years of brand loyalty as of today gone because you wont do what’s right there’s a time for policy and a time to do what’s right. 1000.00 or so part that shouldve been covered but isnt do to a loop hole I,m done with dodge and its partners from here i hope it’s worth losing my business and all i take with me


Tania McKenzie March 30, 2017 at 12:09 pm

I own multiple Dodge vehicles and am beyond infuriated with the level of service and accountability that Dodge has taken with one of my trucks. I have been dealing with Chrysler Canada Inc. on a specific matter since August 2014. I am now turning to Social Media and other Media avenues to be heard. I am the recipient of a RECALL to which I had completed, charged thousand(s) of dollars for and the refusal of reimbursement. Each time a Customer Care Manager addresses me I get a completely different excuse and the ‘I’m sorry ma’am, there is nothing we can do!’ I want Dodge to take ownership for their responsibilities and give me my money back. I need to know where to go, who to talk to for someone with authority to do what is right.


that mopar guy April 19, 2017 at 8:42 pm

Maybe you should stop blaming the manufacture of the vehicle and take ownership of the vehicle, you live in Canada you do not get special treatment as your are not for the country the company was made. If your that retarded then buy a Canadian made vehicle and not American…. idiots I tell you….


Brad March 20, 2017 at 11:19 pm

“STAY AWAY FROM DODGE” Just wanted to let everyone know that not only does the Dodge’s customer service at their dealerships suck but their corporate customer service really sucks. I have reached out to several people at dealerships and at the corporate office and no one gives a sh*t about the issues that we are having with a new truck we just purchased. I even sent a email to the CEO and he couldn’t even respond which really shows this corporation sucks and don’t care about their customers. I have a 2016 Ram 2500 diesel and the day I drove it off the lot I had issues with the TPMS light coming on while driving. I checked tire pressures and they were right where they were supposed to be per the tag inside the door jamb. So I went to the dealership and they just kinda blew it off and didn’t take any initiative to resolving the issue. So I took it to another dealer and same thing. Combined both dealerships have had my truck for over three weeks and I still have the same issue. I got corporate involved and they gave me a bull sh*t run around and never resolved the issue. So I would strongly recommend that you stay away from anything mopar. The amount of money people spend on vehicles and this is the service you get. That’s bull sh*t. I would recommend going to Chevy or Ford. At least they provide their customers with the good service that they deserve. When you spend all this money on a vehicle you shouldn’t be having these types of issues. So you would think that being you have a warranty it will get fixed. Well think again they just blow the issues off and tell you to get f-ed. So after it being in for same issues about five times I sent in filing a lemon law. About a month and a half later I get a letter stating that dodge said we don’t have a case. So basically I’m stuck with a f-ed up vehicle that isn’t functioning the way it should and dodge won’t stand behind their products. So again stay away from this brand. Spend a little extra and get a vehicle where the company stands behind what they sell and they provide you with excellent customer service. Dodge sucks


Alex March 6, 2017 at 9:18 pm

To Whom It May Concern,

BLUF: This letter is to inform Crown Dodge corporate office of my recent experience and disappointing service rendered to my wife and me during the process of buying our new 2016 Dodge Ram 2500. I have been in the military for over 22 years and I am used to laying out the topic out front to capture the true intent of my message right away.

I want to express dissatisfying experience with the Crown Dodge Dealer in Fayetteville, North Carolina. I am certain that part of your goal is to sell vehicles and a big part of that goal is customer satisfaction. I am not oblivious to the fact that customer satisfaction may not be the number one priority for any dealership, because each individual person will not normally buy large numbers of vehicles over their lifetime. However, customer satisfaction still helps in projecting future sales in variety of ways. To name a few, recommending a dealership to a family member or a friend and buying another vehicle for a teenage child, which is true in my case. All three encounters with Crown Dodge of Fayetteville during my most recent transaction were dissatisfying and I will elaborate my experience in the following paragraphs.

The first engagement with Crown Dodge in Fayetteville, NC was on or about January 27. I was contacted by Samantha, a sales associate at the dealership after I placed my application for the USAA true car buying service. I gave her the vehicle type I was looking for which was a Dodge Ram 2500, Cummins engine, SLT or Big Horn, black option, preferably 2016. I chose the 2016 model because of a Dodge advertisement that I had seen on television; further, I was attracted to this particular model and year because of the 20 percent discount. After the New Year, Samantha called me because she had located a vehicle that met my specifications, with the help of Brian (unknown last name) one of the sales managers with Crown Dodge. However, it was located somewhere in South Carolina. Crown Dodge informed me that prior to them requesting the vehicle being transferred to their lot I would have to come in to “work out the numbers”. My wife and I went to the dealership to do the standard back and forth (chess game) and agreed on the vehicle price. I signed a document stating the vehicle and price. It took us well over 3 hours to conduct this transaction, and to our surprise we were given a truck as loaner to drive while the truck that I was to purchase was transfer to Crown Dodge. I was unprepared to leave my trade in vehicle at Crown Dodge but was told by Samantha that this was required. I asked both Samantha and Patrick (unknown last name) the General Manager about my concerns regarding leaving my vehicle at the dealership since I still had my vehicle plate, military base sticker, and my ball hitch on the vehicle. The final vocal agreement with Patrick was that my trade in vehicle (2004 Dodge Ram 1500) would not leave the Crown Dodge lot until we finalized the transaction. Patrick explained that it would take about a week for the vehicle to be delivered to Crown Dodge, which was an acceptable timeline. Additionally, he said I should get constant updates from Samantha on the progress of the delivery. At this point, I was only unhappy with the amount of time I had to spend at the dealership. Three and a half hours is a long time to sit in an uncomfortable and loud temporary building.

The second engagement was calling Crown Dodge after waiting for four days to hear back regarding the transfer of the new truck to Crown Dodge because I had not heard from Samantha. After successfully reaching Samantha via phone she said that the vehicle may not be available anymore. She said I should get a definite disposition of the vehicle from one of the sales managers. Brian called me the next day and stated the vehicle was sold by the other dealer. I was very disappointed and asked if this situation was a normal occurrence because we both signed an agreement stating that I was going to purchase that truck. Since there was nothing we could do, I accepted the fact that we were back to square one. My wife wanted me to cut lose from Crown Dodge and find another dealer, but since I had had a good experience with this dealership back in 2004, I remained positive. The dealership said they would continue to look for a truck for me to purchase. Luckily, enough after a day Brian was able to locate another vehicle, however, it has more option and I have to pay the difference from the previous agreed amount. I was very disappointed and called Samantha right away. I stated that I do not care for the added option and I do not want to pay extra for something I do not want. At this point, my wife felt as if this was bait and switch. Later that night Patrick (GM) called me and we went with the usual back and forth. We agreed to split the difference although I was not very happy with the situation. He made it sound as though the vehicle I was getting despite being a 2016 model did not carry the 20 percent discount because it was a later production. He also said he is taking a loss for doing the transaction since he is still honoring 20 percent but cannot make concessions for all of the additional costs for the added options.

The last engagement with Crown Dodge was picking up the new vehicle and closing the loop with all the documents. Although the vehicle was prepared, the dealership had not prepared the sales documents that need my signature. We came in on or about 3:30 p.m. and did not leave the dealership until 8:30 p.m.! I brought the USAA blank check and the title of my truck and yet it took that long. The other point of conflict was my bank gave me a code for an additional rebate of $1000, however, Patrick said it was already part of the discount he provided. I understand that the dealership needs to get its fair share of profit and we finally reached an agreement. The final disappointment with Crown Dodge was trying to access my trade-in vehicle (which as I stated earlier was supposed to stay secured in the back lot of Crown Dodge until we signed the final paperwork) I was told it was sent to Greensboro by mistake. I was promised that day that I would get my vehicle license plate, ball hitch, and all military post stickers will be removed. It’s been over a month since I bought my vehicle on January 27 and I do not have any them. I even asked for a written statement from Crown Dodge so that I could be absolved of possible wrongdoing if someone uses my vehicle plate maliciously in the future, the tags on my plates do not expire for about six months. Again, to no avail, I did not receive the written statement, instead Samantha stated that she asked sales managers to create the written statement but did not get any response from them. I guess no one wants to take responsibility for the mistake that was made.

In conclusion, the written statement I was asking for was the last nail in the coffin. It may not be a big deal to them, but it certainly would have given me peace of mind. The way this transaction went was the worst car buying experience I ever had. My time was of no concern to Crown Dodge. I was told a bunch of misleading statements to build false confidence and get me to buy a vehicle, at the end of the day this transaction left me feeling as if I had been lied to and mistreated. I was planning of buying a third vehicle with the same dealership since my daughter is getting her permit this summer. I will not roll the dice again with Crown Dodge of Fayetteville for the treatment we experienced during our vehicle transaction. Unfortunately, Crown Dodge just lost a loyal customer.



David Good March 5, 2017 at 12:29 pm

I have a 2000 Dodge Dakota Quad Cab. Motor runs good, transmission is good and the drive train is good but, the frame is so rusted out that it is not safe to drive. I talked to a Dodge dealer in Culpeper, VA, about my problem and they referred me to the Dodge Customer Service Hotline. After speaking with a customer service representative, they offered no help and said there is no recall for this problem. Basically told me I was on my own. I was hoping they would stand behind their product like Toyota did when they had a similar problem but, that is not the case. My frustration is that I have a truck that still runs good but is not drivable because of the substandard quality of metal that was used in the frame. By the way, I have already replaced both bumpers because of rust. I live in Virginia so we don’t use a lot of salt or chemicals on the road that could cause this amount of corrosion. There are vehicles on the road in this area that are 30 and 40 years old, and the frames are fine. It says a lot about the quality of the vehicle and the metal you use in it when the drive train out lasts the frame. This will be the last Dodge product I will ever purchase — switching to Toyota.


Eric Brain February 13, 2017 at 11:10 am

My son was denied service by the dealer for leaving a poor review on a customer survey! How petty and thin skinned they are at Williamsburg V.A. Dodge. I went to the dealer since I’m to co-owner of the car and they blamed FCA for the denied service so I called FCA and they said the dealer Service Manager “Will” denied it. So tired of these games no wonder people look at Toyota and outside brands….

Eric B


Vinnie January 17, 2017 at 8:12 pm

Just bought 16 Charger Scatpak, this is my 4th charger…just hearing some rumor that 18 Charger body style will be completely changed…why changes Charger market are way on the top…vs…few year ago…Look at Benz, and BMW…they are kept changed their body style…now look like craps…and worthless for resell valued…changing body style only when the market are goes south…Charger are doing great…..and current body style are perfect…


Terri eller January 5, 2017 at 8:58 pm

FullSizeRender.jpg. 1992 dodge truck. My son found this truck in Florida. Bought sight unseen, drove back to texas as his pride ride


T Ippolit December 21, 2016 at 7:11 pm

Scrap the Black Friday racing cars ad


T Ippolit December 21, 2016 at 7:08 pm

I agree with the negative reviews of the “Black Friday” “holiday ” commercial. The nasty faces on parents and children and the “race” that strips needles from the trees leaves me totally cold. What empty headed PR person came up with this poor excuse of a bid for customers? Also, the aerodynamics are whacked out


michele Rench December 8, 2016 at 12:06 am

Your “Christmas” commercial of two racing of cars between white male drivers that conclude with both of hem wiping out all the needles on the Christmas trees atop their vehicles is a very sorry statement indeed. As we witness a car competition dominated by excessive speeds and negatively portrayed through drivers who exchange nasty, aggressive and glaring stares that are an absolute anathema and insult to the very spirit of the holiday season, we can’t help but ask,
” Seriously?” Is this Dodge’s version of a holiday ad? Do you think this off-putting, aggressive and negative advertising is appealing to anyone? Really? No wonder the stupidity of the drivers in the ad quite literally ends up destroying their Christmas trees. Do you honestly think this type of advertising will make folks want to buy one of your “muscle’ cars? If so, think again. In a season that is the absolute antithesis of all that you are peddling in your ads, you are woefully out of step. Every time one of your ads comes on, I turn it off. Furthermore, I have no interest in ever purchasing one of your cars again ( andI have owned one of your vehicles in the past).
Simply put, why don’t you Get kind.

Aside from being the better thing to do, I dare to suggest that it just may pay off in the long run.

Michele Rench
PS It took lots of tries to get email access to you; obviously you aren’t interested in hearing constructive criticism or the thoughts of your potential or previous customers, as you make it cumbersome to get word to you.


Lynda Croft November 11, 2016 at 12:36 pm

To whom it may concern,

Me and my husband bought a new 2016 grand caravan about 5 months ago. The radio is staticy in my town and other places I go. To the point I can’t listen to it at times. The dealership replaced the wiring for the antenna and replaced the radio. I have involved Dodge customer service it even went to a case manager know I’m bringing told that they can’t do anything since the area I live in its just not the area I live in. I have problems with it in other areas. The radio station I try to listen to is about 90 miles away from my house. When I had my 2003 grand caravan I didn’t have these problems. The dealership also gave me a loaner van just like mine only difference was the radio had sirus. I would like a new radio with sirus put in. I’m not happy that I can’t listen to my radio. Can someone please help.


Holly Gatewood October 20, 2016 at 1:40 pm

To whom it may concern. My husband and I bought our 1st Dodge in May of this year. It was a 2015 Dodge Charger. We actually chose it over the Cadillac, Lincoln, BMW and Mercedes Benz. Well to say the least it was the worst decision we have ever made. Starting from before we picked up the car there were issues. They didn’t hold up to their end of the bargain with the price, they were supposed to switch the rims out in which we had to wait for almost a month before they came and when we would call on them there was always one excuse after the other. The U Connect never worked, the GPS does not recognize the location we are in a times and the XM radio has never worked. Each time we addressed these problems they were handed off to someone else that did not know what they were talking about. Needless to say my husband said he could live without those items so he didn’t pursue them any longer and was tired of the getting the run around. I am still in shock that a company as big as Chrysler would have customer service that back up their name in this way. We paid a good amount for this vehicle and did not expect to be treated with such disrespect. What really topped the cake for me is that I was driving it to a doctor yesterday morning in which I had an appointment in Dothan which is 30 miles from Enterprise, where I live. My appointment was for 10:10 am and I left straight from there back to Enterprise to pick my children up from school. I was not 4 miles out of the city when my car jolted and then made a loud noise so I proceeded to pull my car off the side of the busy highway 84. I could not get the car to restart and the check engine along with the low fuel light came on. At that time it was 11:58. I called roadside assistance and they dispatched a tow truck at 12:14. They did tell me it could take up to an hour to get there. I set in my car waiting. I did smell gas but did not think anything of it being on such a busy 4 lane highway. I did have my windows rolled down to get what little cool air I could. During this time my head began to hurt, my stomach was upset and I felt nauseous. I ended up sitting in my car for 2 1/2 inhaling gas fumes and exhaust from passing vehicles. Finally a state trooper pulled over to check on me. He saw that there was in fact gas all under my car and advised me to get out. I called roadside assistance once again and was told for the 3rd or 4th time that my tow truck would be there within 30-40 minutes. I made several different calls to Chrysler customer service along with roadside assistance. I told her what was going on as I stood in the hot sun waiting. She did call the fire department because of the leaking gas and they came out. When they arrived I was overheated and very upset because I needed to pick my children up from school. The fire department put me in their truck to try and cool me off. By this time I had been on the road alone (and a female) for approximately 3 hours. I was informed that I should be taken to the ER to be checked out. Therefore around 3:30 I was taken from the scene and was taken to the ER at Flowers Hospital. There, I was given a breathing treatment, x rays of my chest and medication to help with the nausea, headache and was given a bag of fluids. The fire department told me that I was lucky that there was no spark or open flame because it could have started a fire with me in it. I did not get home from the hospital until after 7. Waking up this morning I have a very bad headache, dizziness, sore throat and confusion. I do have an appointment with my physician today and I am hopeful that he can help me with all the symptoms I have due to this incident. I have owned almost every make of car and have never been treated the way I have been since I purchased this car. I am to say the least very unhappy with your company. I feel as if this situation could have been avoided. Luckily, I walked away from the car alive. I will never buy another Chrysler product and I can only hope that this message gets to someone who can make a difference.


Tarek El Dimassi September 7, 2016 at 2:50 pm


Please be informed that on June 02, 2016 I purchased brand new Dodge charger SE(2015) from United Motors Company(Dodge Dealer in Saudi Arabia) and after two months from using the car i started to hear ticking noise in the motor, so directly i took appointment and went to dealer after two weeks, since as they told me it’s the nearest appointment(24.08.2016).
And after 12 days from giving them my car they called me and told me that your car is ready, I took the car but the ticking sound is still appearing. So directly i told them that, they told me take new appointment and come to us.
So your kind assist is needed to solve this issue specially that my car is brand new and still did not reach 5000KM.
In such case Dodge company should give me another car since it’s not logic that my car millage did not reach KM5,000 and the defected parts are: Valve Lash, Valve Arm and Steering Column, and even after changing them I’m still facing same problem and my car is not fixed.. this means that my car have Manufacturers defect.

Waiting your kind response and support.

Hope you take this into consideration.

Thanks in advance

Best Regards,,,

Tarek El Dimassi


Daryle Mosby August 25, 2016 at 1:35 pm

CEO: Timothy Kuniskis
CFO: Richard Palmer
COO: Michael Manley


For several weeks now I have been in communication with Jeff Wyler Eastgate Chrysler, Jeep, Dodge in Cincinnati Ohio. I have been considering Purchasing a 2016 Dodge Durango R/T. The communications have been pleasant and respectful albeit sometimes slow, but still good.
The Durango I have been considering has dropped in price several times and down to a price I was willing to work with (although I still inquired about getting it even lower.) The last price I received in email was for $45416 with and price drop offer of $1000. The dealer got back to me and said they couldn’t do the price I requested which was $40000. I thought that is fine…..I like the other price as well…..then I got on the website to check the car again…..and low and behold the care jumped to $49070. What the hell I thought, I was going to offer close to asking and the price went up $4000 overnight!
I contacted the dealer and only got a “THANKS I’LL look into that”. This was going to be my very first DODGE. This was my first extensive dealing with any Dodge Dealer. I had chosen the Durango over all the others in its class, but after this PRICE HIKE…which doesn’t seem to be at all on the up and up, I’m not at all sure I can even deal with Chrysler/Dodge at this point. There is so much talk about BUY AMERICAN and then when I actually try, I get this shady dealing. I have wanted a Dodge Durango Since 1997 but never pulled the trigger on purchasing one, then I finally get a chance and wow, the Dealer raises price overnight on the actual CAR I really want. Now I can’t trust anything they would ever say to me and how would I even trust another Dodge Dealer.
• Here is the VIN of the vehicle if you want to check into this. Stock # : A28079
• VIN : 1C4SDJCT6GC393357
Disgusted Potential Dodge OWNER


Deanna vandever August 24, 2016 at 9:25 pm

I bought an 07 dodge 1 ton 6.7 diesel cummins from Toms Country Dodge in Hermiston Oregon in April of 2016. It’s been in the shop 5 times and down for accumulated of over 30 days. Got truck back from toms country on 8/13/16 and 6 days later my electronic throttle control light and engine light came on again. I have had a repeated issue with this and 3 shops later they still can’t figure out the problem. I told Toms country I want a different truck in July when the truck was there and I can’t get them to fix this truck or replace it, can’t get past dodge customer service to get this problem solved. Never had issues like this with a dodge little lone a diesel truck, it’s dangerous and on going problem


JD Brown August 4, 2016 at 7:05 pm

I had my truck towed to Tomball Dodge here in Texas.Then they said they couldn’t find it.

When they did find it they wouldn’t cover anything under the “warranty”. Every time I called to check the status, they would put me through to the voicemail of someone that wasn’t there. We constantly left messages and they wouldn’t return the calls. They kept coming up with new problems and new reason that they had to keep working on the truck.

Once they got their hooks in you were at their mercy. Tomball Dodge racked up the $$$ with the insurance company. My truck was there for over 3 months and still wasn’t fixed properly. At some point I just had to drive away.

My vehicle still doesn’t run right after all that.The whole thing was a ridiculous mess from start to finish.


Billy J Williams August 4, 2016 at 3:40 pm

I bought a used (11K miles) Ram 1500 ecodiesel from Allen Samuels in Aransas Pass, Texas. At purchase the 2 salesmen told me the truck was not for heavy hauling. I told them that’s fine, I was retired and did not pull any trailers or even a boat. I was just looking for good mileage driving around town and a short 30-40 mile trip once in a while. Within in 2 months, I started getting trouble lights to take truck into dealer. Over the next year I had the truck back in the shop 7 times with engine trouble lights. The last time they kept it for 3 weeks and called me to say it was repaired. Within 2 miles of the dealer the trouble light was back on. Dealer (Bill Denton) said problem was due to my driving habits. Not abusive driving, but not working engine hard enough and problem would remain. Keep in mind they said it was repaired and problem back within 2 miles of dealer. Bill Denton solution was to sell me another truck in place of mine. Now he would make more money. He will say I requested a he give me a new truck which is untrue statement. Bottom line, they could not fix the problem and his solution was for me to lose more money on deal while he makes more. He used usual “Salesmen tactics” to turn issue, but I am retired from large business and seen all that before. I lost a good sum of money and had to have a vehicle, so moved on to another dealer. I cannot give anyone a good recommendation on Allen Samuels based on experience. Respond with questions: e-mail or 361-729-XXXX. Thanks!


Kristine Hanzlovc August 3, 2016 at 8:28 pm

I have a 2014 dodge journey which I did buy brand new. My local dodge dealer did either an update or some kind of recall on my radio. Ever since they did the work my maps didn’t work anymore. I thought it may have been something to do Sirius radio subscription running out. Well I was actually looking for another vehicle to buy from dodge and the salesman that was talking to me about my car said that my maps should’ve still be working regardless of Sirius cancelling so made the appointment to bring my vehicle in. The people in the service department couldn’t find paperwork on the upgrade or recall that they did but they said it was definitely an issue with the radio and hat they need to contact someone to see if it was covered. Well I get a call today say it wouldn’t be covered because of too many miles on my car. So another words is that you put garbage into these cars that don’t last even two years and blame not covering it because of mileage. Are your vehicles meant to only sit in a driveway? What is the reason that anyone would want to purchase a vehicle from dodge. After seeing how this corporation works with customers it would be a miracle for my husband and I to purchase another dodge. I mean after spending 40,000 on my car and almost 50,000 for his challenger that has seen the inside of the service station more than our 2004 ford taurus. I think it will be time for a change of auto makers for our next vehicles because this is ridiculous. I don’t drive on the radio so what does mileage have to do with it. Never again will I ever buy another dodge.


Peter July 17, 2016 at 2:35 pm

Dear President of Dodge:

Let us introduce ourselves:

• Husband and Wife both 58 years old
• Owners of three previous Dodge Caravans all from Bald Hill Dodge
• Son owner of a vehicle also purchased at Bald Hill Dodge.

• Unacceptable Service today:
• Sunday, July 17th 2016
• Time of visit between 12:15pm and 1:00pm
• Salesman: Jim Fleming
• Manager on Duty: Sorry was so upset I did not get his name

After owning three Dodge caravan vehicles, sending my son to buy a Dodge vehicle as well, all from the same location (Bald Hill Dodge | 1035 Bald Hill Road | Warwick, RI….. and serviced at the same location, we have never been so experienced such poor customer service as today.

My transmission went suddenly on my current Dodge Grand Caravan. We are also under the gun dealing with a family emergency with a loved one now with dementia. Meetings with lawyers and rehab and assisted living is consuming our time…never mind the visits to be with our loved one at the rehab. That part is not your problem that is ours. We needed to put a fast easy plan into place to purchase a new vehicle.

We went into Bald Hill Dodge today having a few hours with family members staying with loved one. A hot 88-degree day pretty much knowing what we wanted to look at. Our usual wonderful salesman, Dave, was off today and we would be seeing him on Monday. As mentioned, with very limited time to shop for a new vehicle; we thought we would stop in today to narrow down to two choices. We are ready and pre-approved with a loan to purchase a vehicle.

The salesman who greeted us today (actually we went to him as he did not come to us to greet us…. No one did) has the most horrible customer service skills. It is not about your company or the success of the dealership…it was all about him and his inconvenience. Jim Fleming would be canned if he worked for me. As soon as he heard we have purchased from Dave…he said “well Dave won’t be in until tomorrow.” Honestly does that matter when I am ready to purchase a vehicle?? Aren’t we a customer of Dodge first??
We told him that we know Dave is not in today but we wanted to check out the vehicles we were interested in as we have limited time. Being under the gun with very few days off we figured we would go today because we had some time to at least look at the vehicles see inside and maybe test drive. . We don’t have a lot of time when we go back tomorrow and we basically want to go back knowing what we want to purchase.

We explained situation briefly to Jim and what we wanted to look at. He went to his computer to look up some vehicles and then said he was going to get the key and came back twice telling us that the vehicle he looked up somebody else must’ve taken the key and another excuse for a key he could not find was that the manager has the vehicle and took it home so he can’t even show us that vehicle.

He finally came with two keys, held them up in front of our eye level, gave us the keys and handed them to us. I said what are we supposed to do with these? He said well you know you can go look inside the vehicle. I said are you kidding me we going to go out onto the lot and find these vehicles like are you kidding you’re not coming out he said well we’re short-staffed on a Sunday so it’s kind of hard. .

Really THAT is how Bald Hill Dodge does business on a Sunday when every other place we went to drove us in a cart to see vehicles we were interested in. Had an umbrella to block the beating sun if we walked, and all others offered us a beverage first as it is a HOT day.

My wife and I (she is fuming at this point and so am I) walked to the area of the vehicles not even knowing which key matched each vehicle. We have to press the panic button to find them. Not what we were looking for… it would have been no problem with Dave. He would have been prepared. Dave would have walked back to showroom to get more keys. Not Jim, he stayed in the nice air-conditioned showroom and sent us in the lot on our own. If we wanted self-service without the personal touch, we would shop at CarMax!!

We hoofed it back to the showroom and told him the other vehicle we wanted to look at. Once again, he came to us saying the key for it is gone and he had to go to the spare keys to get a key. Really!! We don’t care where he had to go for the key nor is it our problem when I have been preapproved for a loan and can purchase a vehicle on the spot. Just get the key.

Again we walked alone to the vehicle we wanted to look at but at least this time we knew which one. Well guess what? The key does not work! Not only did it not work upon pressing the panic button to see if it worked in another vehicle nothing went off.

By now my wife (now with a migraine and us both covered in sweat) hoofed it back up the hill and stairs to the showroom. We went right to the manager on duty that was in the office closest to Jim and Dave’s cubicles.

We told him what happened and instead of validating our complaint and understanding from the customers point of view he said with an unsmiling and unfriendly demeanor and I quote, “Well did you have an appointment with Dave because he is not in today.” We told him we know that and explained why we were here today. He replied curtly, “ Well we are short-staffed…that is the way it is on a Sunday.” He called for Jim. We did not want Jim at this point and not to even be understood or validated is shameful for your customer service at this location. My wife under stress, drenched in sweat from walking back and forth for keys, migraine started to cry at this mans lack of compassion and customer service.

To keep their butts in the air-conditioned showroom and send customers out with keys just to unlock a vehicle (cold not start it to sit in it with the air on while looking at the inside) is a disgrace to this dealership.

Believe me this story will be told and it will go on Facebook. No one…and I mean no one deserves that lack of service when they are ready to spend thousands on a vehicle at a dealership they have been loyal to. Go ahead look up our record. Did Jim bother to ask our names? Nope. Did he bother to treat us like HIS own customer? Most definitely not! Did the Manager on duty ask us our names? No him neither! Did he apologize? Absolutely not!!

We walked out. My wife upset at the disservice (see the van is for her and she has always remained loyal to Bald Hill Dodge and Dave). Me, I am fuming at the lack of compassion and customer service. DO you have cameras in your showroom? Go ahead look at them and see how they serviced us as customers.

Needless to say we deserve an apology big time. We wasted time at this dealership to walk away with a sour taste in our mouth. This dealership has gone downhill in customer service big time! Concerned? You should be. I am 100% certain we are not the only customers treated in such a way.

Sincerely and extremely disappointed,


Jesus perez July 14, 2016 at 12:50 am

The car is in the diler. I walk to my work for 45 minutes when the diler need give car I pay extra money to insurance cover this metter


Jeff Cassidy July 6, 2016 at 12:34 pm

I have a 2004 Durango SUV and before flying out for vacation I had my oil and filter changed at Chapman Dodge in Las Vegas, I live in Cedar City, UT. After the work was complete the service advisor showed me the bill, which was fine and then showed me a Repair Estimate (below) of things that should be done now and wanted to make an appointment as soon as we return from vacation:

1. Power Steering Flush: fluid dirty $149.00
2. Transmission Flush: fluid dirty 225.00
3. Fuel Injection Service: recommend every 30K 182.55
TOTAL: $556.55

Got home checked all fluids and invoices:

1. Power Steering Fluid was very clean and proper color
2. Transmission was completely serviced with new filters and fluids less than one year ago at a cost of $189.45 and is very clean and proper color, I have receipts from transmission shop
3. There is nothing in my Dodge owners manual that talks about servicing the Fuel Injectors at all, let alone every 30K.

I called the corporate office with complaint and that will be taken care of internally (only.)

Jeff Cassidy


Gary loiselle June 20, 2016 at 9:10 pm

2014 dart aero turbo 96000 km car was running good then started going trough oil then all of the sudden the 6 speed standard trans just stopped shifting then died when towed to dealer in Williams lake b.c they told us motor clutch and flywheel were toast that we blew the rods the valves and well everything is toast and they said no warranty cause it wasn’t caused by manufactured defect . Well who manufactured the car ????never again by a dodge plus it happened with the gf and 3 kids junk junk junk what happened to mopar quality


Arena Farley June 15, 2016 at 12:33 pm

There’s so much going wrong that a email couldn’t express how I feel.
My husband and I have a 2013 Mopar Dart since last August…We have had a reoccurring issue with it and the dealerships.
I’ve been trying to get ahold of someone and anyone through Dodge to get this problem fixed. Last appointment with a dealership they said “They don’t know what’s wrong with it”
Please tell me why?
It is throwing the knock sensor code, and no thanks to the dealerships has been replaced. Very irritating and unsafe to drive due to how slow and how people don’t know how to drive he’s one day going to get hit and I WILL sue!! No boost…Turbo obviously isn’t working properly!


Richard Clayton June 7, 2016 at 1:40 pm

I bought a 2015 Dodge 2500 from Dave Smith Motors. Great customer Service. Flew to Lewiston, ID from Denver based on verbal referrals from several owners. Truck has performed flawlessly. I had one issue and that was after market airbags installed. The airbags caused my batteries to die. Called up Dave Smith and were immediately helpful and sent a relay switch to me. That is where the problems started. I had my vehicle towed to Cherry Creek Dodge 2727 S Havana St. Aurora, CO. Let me list the many issues I had with this dealer:
1) My truck was under warranty and I had the dodge roadside service. Took them 2 days to get back to me. Then they could not find a flat bed that could hold my truck. Once they did, it was a 3 day schedule to get them to me. So I used my Triple AAA which was there in 20 min.
2) I explained to the tech at Cherry Creek Dodge the issue. They replaced my batteries, but said it was the aftermarket airbags that were draining the batteries. Great..part on way from Dave Smith. He told me that there may be issue with payment for the tech work. I informed him.. A. Bought the truck from Dodge dealership. B. Bought aftermarket part from Dodge dealership. C. Dodge dealership installed…you figure it out between dealers. Said he would “Try”
3) I delivered the part to Cherry Creek Dodge. Left with Tech as Austin was off. Called 1 week later and spoke with Austin. He had not seen the part. Had to go find it.
4) Waited another week. Called Cheery Creek Dodge again. Austin was not working. Spoke with Brian and asked for update on my truck. Told me I would have to call back on Monday (this was a sat) to speak with Austin. I asked why he could not give me an update? Stated he was buy. I informed him that this was poor customer service. He hung up on me.
5) Called dealer back to speak to GM. Was on hold for 47min. Then told he would call me back. Told them why I wanted a call back. Waited 3 hours and called back. GM had left building I was told. Informed I wanted a call back on Monday. No call.
6) 3.5 weeks has gone by since having my truck. I called Austin again. He tells me they could not figure out how to add the relay switch since there is no instructions. I asked him did he take the initiative to call the company or Dave Smith Motors to ask for help. “No, I guess we could do that.” I hung up..spoke with Bobby from Dave Smith who contacted Cherry Creek Dodge to offer assistance.
7) I called Cherry Creek Dodge during week 4 to find out status. Austin told me that the tech needed directions still. I asked him why am A) I, the customer, calling for updates B) Why are you not being proactive instead of sitting at your desk with thumbs up your ass and C) If, I was your be fired. Get MY TRUCK FIXED!!
8) Week 5 arrives. my truck has been sitting outside for 5 weeks and not fixed. I called Dave Smith Motors and spoke with Greg (Manager). He was appalled at my above issues. I told him that Austin told me earlier in day that he spoke with Ivan at Dave Smith Motors and it was being resolved. Greg stated he spoke with Ivan and nobody had spoke to him from Cherry Creek Dodge. Greg took responsibility and started handling my issue.
9) Week 6 – I called Cheery Creek Dodge today. Waited 32 min to get off of hold. Spoke with Austin. He told me my truck is in the air and should be done today…uh huh…we will see.

Now during this FUBR with this dealership, I observed they have a 1.5 on yelp related to customer service and vehicle service. Unreal!

I flew up to Dave Smith Motors and drove truck 1100 miles home because of word of mouth customer service. We, as customers, regardless of spending 63k on a truck or 9k on a car expect a level of customer service that comes with a purchase. No matter the location. Dave Smith was fantastic. Cherry Creek Dodge was nothing short of a FUBR all around. The GM is responsible for the level service across the board for that dealership. It starts with him/her. I can see why they perform at the level they do.

I am appalled at Dodge Corporate that nobody is looking at the Yelp reviews, customer Service feedback from your customers. If you have not, you have failed those who are telling you this dealership is performing sub-par. This dealership represents your brand from A-Z.

Frankly, you need to be proactive and not reactive. Your market share will start being affected if not…just my 2 cents.

Now….I wait… and wait…for my truck. I should have had the dealership pay for my last 2 truck payments given you had the truck for so long to install a RELAY SWITCH.


Eric York June 3, 2016 at 2:15 pm

What consumer would know that you have to double check your VIN to make sure Chrysler (RAM) still honors their warranty? In February, 2016, I purchased a 2012 Ram Premier Limited 3500 Dually. Not a cheap truck! It had around 31,000 miles. The used dealer (not a dodge dealer) I bought it from purchased it at an auction in Flint, MI. They told me I had the balance of the factory warranty, which we both thought was accurate. At 33,000 miles, the check engine light came on. I took it to my local Dodge dealer and they checked it out. It appeared to be the O2 sensors, but they called to inform me that I had NO WARRANTY on my truck. Turns out it was originally purchased in Canada. Then somehow made it to Flint, MI to the auto auction. When it was imported BACK to the USA, the proper paperwork wasn’t completed (so I am told) so Chrysler voided the warranty. I NEVER thought Chrysler/Dodge wouldn’t stand behind their warranty. After several calls with FCA US and FCA Canada, I got nowhere. However, all of the people I spoke with sympathized with me and agreed that it is messed up an they felt like I should have coverage. This is the 4th Ram I have owned and will be the last. Thanks for voiding the warranty and not backing your product. You lost me as a customer and I will be getting rid of the truck. All over something as simple as offering to re-instate my warranty. Not a happy camper.


Rosa Sotelo May 25, 2016 at 9:12 pm

I took my Dodge Avenger in on 4/26/2016 to to have some work done on it. When I took it in Max in the service department told me it would be about 3 days before they could even look at my car, finally got a call on 5/4/2016. On 5/06/2016 Max called me to let me know that the insurance company had approved the work that need to be done. I called on 5/20/2016 to find out why it was taking so long to get the work done never called me back. On 5/23/2016 called and left a message for his manager he never returned my call. Tomorrow it will be a month that Stevens Creek Chrysler Jeep Dodge has my car and I still have now idea what is happening with my car. I had told Max that I needed my care as soon as possible that was the only way I had to get to work. I had to rent a car now I’m paying $35 a day for a rental. This is the worst customer service I have ever had. I will never by a Dodge again.


The Ice Man July 18, 2016 at 8:23 pm

Well, it has been 5 weeks since my car was towed to the dealership for transmission replacement and I still have no idea when I will get it back. The dealership has provided me a loaner car so I am not out of pocket on a rental. You should demand reimbursement for your rental.


bobby May 23, 2016 at 6:15 pm

Dear dodge,I bought 3 dodge ram,do to the economy, I lost all 3,I love the product, now I owned a 1996 dodge intrepid, I had it for 8 yrs ,and it’s just giving me so many problems, plus I just got let go from dodge,and nd I just got dignose with diabetes, so I having a pretty rough yr ,I love dodge ,bleed dodge someone please help me out with some transportation, I’ll even donate my dodge intrepid, besides all the problems it has it still runs over 200000 miles on it


AaLelia Stroud May 21, 2016 at 11:01 am

I have a 2005 Dodge Durango SLT. I took me vehicle in to fix a recall on the driver side airbag and after they did it my vehicle wouldn’t start. I felt that something was wrong since that repair was supposed to take 2 hours or less. Well it took over 3 hours to be brought out to me but 30 minutes prior to that one of the “Service Advisors” leaned over the back of the couch that I was sitting on and asked me how was my vehicle running. I gave him much needed side eye before I said fine. I asked him why? He told me that they couldn’t get the vehicle to stay started after they finished with everything. They told me that they needed to do a vehicle reset b/c sometimes a vehicle doesn’t know what to do whenever you unplug the battery. I called the corporate office this morning and the lady put me on hold to call the Dodge dealership in San Marcos, TX. She comes back on the line with some cocking bull story telling me how them messing with my DUV wouldn’t cause it to overheat. I was also told that I said to the “Service Advisor” told her that I said the ABS light was on. When I told her bullshit I didn’t say anything other than what’s wrong. He told her that my vehicle was throwing off a bunch of codes which shouldn’t have been the case. I let her know that whatever they did to my vehicle is what messed it up. Why would you have to do anything other than remove and replace the recalled part. They now want me to bring it in to make sure that they didn’t cross any wires but that wouldn’t have anything to do with it overheating. Dodge is full of crap! Everyone that I spoke to told me that I shouldn’t have let Dodge touch anything on my vehicle. I even went into the auto store and as soon as I mentioned that the people at Dodge touched my SUV that all laughed and told me that I shouldn’t have let anyone at Dodge touch anything on my vehicle.


Jesus perez July 14, 2016 at 12:41 am

Avondale diler es bad customer service sold insurance to everything. No cover nothing. Pleople in this diler only think. Money in your packet. Is everything. Falce. Goin to make rotation in the tire’s. In my house see the tirr has mark. Is in same place. Never somebody. Moved, has insurance for flat tire. In the diler somebody. Took my need pay 25 dollar try. Repair little dint in my door broken, is Falce. Everything.


Ahmad hariri May 15, 2016 at 5:51 am

Dear all, this is to inform you that I’m the owner of a dodge charger RT 2015 having the chassis number 2c3cdxct4fh847399 . I was driving my car on a highway when suddenly I lose my front left tire with the axe behind and the complete kit inside. It was very weird. I directly contacted the dodge dealer here in Qatar (almana). After that ,a team was sent to investigate about this weiRd incident, and I’m still waiting since almost one month to get the result and what we have to do regarding this issue, knowing that during services I was always informing them that I’m hearing a noise in the front ,but nobody took and action. I kindly need your explanation regarding this issue,, is it a manifacturing defect ?? I need answers ASAP please. Waiting your reply the soonest. Ahmad hariri / doha qatar / 009745031XXXX


Karen Wilson April 22, 2016 at 8:02 pm

This is a very simple question, how do we stop the harassing phone calls about buying an extended warranty on our Dodge Ram, we have been called at least 20 times and have advised the callers at least 20 times we don’t want the extended warranty, the calls are coming more frequently, so obviously we didn’t get taken off the call list.
Please Please stop the calls.


Thomas J. Pluff April 7, 2016 at 5:17 pm

In 2008 my wife and I purchase a 2007 Dodge Caravan from a Carmax dealer in Newport News, Va. This has been the best and most reliable vehicle I have ever had needing nothing beyond basic maintenance. In Aug. of 2013 my vehicle has hit between the front left fender and driver door by a pick – up which backed into me. When I picked up my vehicle after repair, I immediately noticed that the airbag light remained on. When I inquired about this, I was told that the light referred to the passenger airbag and had nothing to do with being backed into. I was told that it most likely needed to be reset as a result of the repairs that were needed. The airbag light had come on two additional times since then and were always cleared out by a reset with the diagnostic system at the service centers. Prior to my inspection this year, the airbag light came on and stayed on again. When I took the vehicle in for service and my state inspection at Pep Boys, I had this checked on once more. I was told that the system would not reset this time and it had to go to the dealer as it seemed to be a control system (most likely under the passenger seat) that was dealer – serviceable only. I took my van to Pomoco Chrysler Jeep of Hampton, Va. on 3/29/16 to have this taken care of. On 3/30/16 we were called and told that they had to take the dash apart as the problem was behind the dash. We were also told the the repairs should be completed by the 31st or 1st at the latest and given the estimate for repair. As we had received no calls by this time, I called on 4/4/16 and was told the van was still being worked on due to problems (not specified) which they encountered. They then told me the work should be completed by 4/7/16. It is now 5:08p (approx.) 4/7/16 and I have yet to receive any calls as to the status of my vehicle. Could you please help me to find out what the status is of, and what is being done to my vehicle.


SomeName March 16, 2016 at 8:34 pm

I do think it’s sad / funny that the number above is “no longer in service”. I bought a 2014 Durango fully loaded in cash ($45,000). And guess what, it’s been in 4+ times to the dealership and no resolution in sight. I’m left dealing with multiple people and its all outsourced – I thought I was buying a Dodge. Turns out I was buying some combination of Dodge, UConnect, the dealership… Turns out you don’t buy the Dodge brand. I always thought a brand was a promise but I guess I was wrong. Oh!, did I mention it was still under warranty? Less than 36,000 miles on it. 5 weeks in the shop. Driving a freaking Nissan Sentra. Isn’t that wonderful? Had a call with someone about it in the FCA dept. after a week, they’re still “gathering information”. 5 weeks… Gathering information. I’ll get lawyers, lemon law #dodgelemon and do all that because that’s the only option left. Turns out the Dodge brand isn’t what it used to be.


Tammy Robinson March 17, 2016 at 1:21 pm

We have updated the contact phone number.


Laura February 9, 2016 at 5:08 pm

RE: Dodge Grand Caravan

I’m writing you this letter because I put my trust in dodge not once but twice
My first dodge caravan I owned not even a year before the engine and transmission went out
In the same year months apart.
Then after paying for repair after repair. Parts after parts, I bought another dodge caravan
Only with 38,000 miles on it. Almost a new car am I right? At least a car that will be dependable
With in the first few months the transmission went out, about a year later the engine had to be rebuilt may I add that the vehicle was taken to the dodge dealership for all oil changes and care. But my story don’t stop there, iv replaced almost every sensors, the main computer, struts
The break master cylinder, and the break booster not only was the part going out but it sounded like it exploded.
I’m disabled and can’t afford to take the vehicle to the Dodge Dealership so now I have to buy the parts and have a licensed mechanics put the parts in my van I bought my vehicle in 2005 and it has 87,000 miles on it from the time I bought it Iv put very little mileage on it.I’m scared to drive the van never knowing what’s next! I don’t drive that much. But this is just not right. Not with the mileage on the vehicle. I just wanted to let you know that a customer is very disappointed with the out come on this purchase. It makes me sad I can’t even go see my kids because I can’t trust the van to get me to were I’m going. The stress is just to much.
In the in the past six months iv replaced the brake booster, brake master cylinder, water pump,
Map sensor, crack shaft sensor, temperatures sensor, timing belt, 2 pulleys , and still one needs to be repaired, 2 motor mounts and so very much more. This is a small list.
Thank you for your time
I thought you would like to know what’s happening.

Dodge Corporate Office Address

1000 Chrysler Dr.
Auburn Hills, MI 48326
Contact Dodge

Phone Number: (248) 944-7060
Fax Number: (248) 512-1762
Email: Email Dodge
RE: Dodge Grand Caravan


Theresa Stacey March 16, 2016 at 11:01 am

I just purchased a Dodge Ram truck love it.i than purchased 2016 jeep renegade for my son. I have not made the first payment on the jeep yet and it’s been in the shop four times. I must say service people are excellent. It’s for my son who is getting his Ph.D. In Johnson city Tennessee and that is the dealership its at now. My son as a loner 2009 n he says it drives great. What saddened me his we should not have to go through this. The jeep is not where it needs to be and we definitely need to exchange it. They say it has to get use to him. I have bought numerous vehicles and never in my life. My son needs to focus on his school work not jeep repair and I’m three hours away. Your people are great your jeep questionable.


Rick Kuebler February 4, 2016 at 11:31 pm

Sigh. After reading all the comments I have concluded that this email is wasting my time. I hope not. I purchased a new 2008 Dodge Ram truck. It has 61,250 miles. Yesterday, I drove it to work when something very strange happen to the motor. I had it towed to my mechanic. This morning my mechanic telephone me to give me bad news about the motor being bad due to a faulty “wrist pin” which broke causing the pistons and rods to go out. (I’m not a mechanic). I was told what my options were between a used motor or a new motor. Remind you this motor has 61,250 miles on it. I would like to know what your opinion on this matter is. I love my truck. I will be waiting for a response. I will call you on Monday if I don’t hear from you. P.S. Don’t disappoint this customer. Thank You


Kevin Mayes February 4, 2016 at 12:09 pm

We purchased a new 2015 3500 Cummings turbo diesel Dodge ram pick up the day after we picked it up and had to go back to the dealership because of something wrong with it to this date there is a list of 28 different problems with this vehicle we have been in and out of the dealerships a couple of them that Chrysler sent us to at least 30 times we call Chrysler over and over every day we never get anywhere we’ve been told to go to different dealerships this that we’ve gotten nothing but the runaround completely we have over 100 videos of the truck acting up yet every dealership and Chrysler tells us that there’s nothing wrong with our vehicle even though they see it and see the videos and we’ve been in the dealership so many times then when we talk to people at Chrysler no matter who it is they always tell you all were so sorry were going to get it worked out for you and then seems like couple hours later or within 24 hours they send our case to somebody else who can gets on the phone with us and tells us all I’m sorry will get this straightened out and figured out and it’s just a big go around and around and around and I see online all these complaints of all these people buy new cars and having problems this absolutely sickens me to know that all these people are using their hard earned money to buy these products and being this dissatisfied or these many problems grizzly should be ashamed of themselves for being such a big company and not having any kind of customer care or concern for the customers that they’re screwing over


Gary Dzurec February 2, 2016 at 6:17 pm

“Worst Customer Service”

On November 13, 2015 I purchased a 2012 Dodge Ram from DARCARS in Rockville, MD. My initial inspection of the truck on the lot revealed scratches on the front right fender. After a test drive I agreed to buy the vehicle on the condition that the salesman (Omar) provide me with touch-up paint. He checked with the Parts Dept. and came back to tell it was not in stock and would have to be ordered. I asked him to send me the paint when it was available. He agreed to do that. On December 5, I e-mailed him wanting to know the status of the paint. I got no response. On December 12, I got an e-mail from someone else at the dealer notifying me that my license plates were in and that I may pick them up. Since I live a good distance from the dealer, I replied to the e-mail asking that the plates be sent to my home and inquired about the paint. Again no response. I then called the Service Dept. to notify them that I had not yet received the touch-up paint and to request them to send the plates to my home. Yet again, I got no response. Because my temporary tags were due to expire, on Jan. 5 I drove to the dealer to get my tags and inquire about the paint. I learned that the dealer does in fact mail tags to customers and was puzzled why that didn’t happen in my case after I had requested it more than once. When the service person checked on the paint. I was told that it was not in stock and he promised to mail it to me. I gave him my home address. I still have not received the paint. I am totally dissatisfied with my experience with at least four employees for not bothering to follow-up with my inquiries or fulfill commitments.

I Recommend This Dealer: No
Employees dealt with
Omar Alani, Michael Sequeira


harry January 24, 2016 at 6:10 am



harry January 24, 2016 at 6:08 am

I just purchased a 2014 Dodge Charger with only 15000 miles. This car is leaking oil. I took it back to dealer and I have to wait more than a month and still the part has not arrive. This is very poor service. I will never purchase any vehicle from Dodge. when a person spend about 30K on a vehicle, the service should be first class. I am very disappointed with this deal


Joe January 13, 2016 at 4:24 pm

I am writing to express the terrible customer service at Cherry creek Dodge in Denver,Colorado. A salesman by the name of Rider was assigned to work with me. After going back and forth he told me it would be a deal with 2K down and payments of 670. Unless I had a cosigner. I gave him a cosigner and after that the truck I inquired about was never brought up again he then really pushed for me to do this smart option plan for a better fully loaded truck, I said now I want to know about the vehicle I original wanted, He then proceeded to tell me with my cosigner on the original vehicle I wanted it would now be 4K down with payments of 770-780 I said how is this possible with a cosigner now. He said that they really wanted to make a deal the other day and that it does not apply anymore. The finance manager Dan was just as bad. I am a service member currently in the Air Force and they knew that and treated me with no respect whatsoever. Dodge should be ashamed that this dealership represents them. Very terrible service and I will never recommend anyone to go there. They give Dodge a bad name specifically those two people.


sabrina September 24, 2015 at 12:50 am

in December 2013 I purchased a new 2013 Dodge Dart. Within the first two weeks of owning the vehicle I noticed the dash components were flashing on and off as well as my seat belt not registering when it was on and it continuously beeped at me. I contacted the dealership (safford dodge of Fredricksburgh VA) to arrange the issues to be fixed. when I brought my vehicle in I was told they reset my computer and it was all fixed and what flickering of the dash components remained was normal because it transitions every so often to system check my vehicle. about 3 months later while pulling into traffic my vehicle stalled (automatic) causing several vehicles to abruptly stop while I put my vehicle in park and started it again pulling back into safety. I contacted the dealership once again and received a rental vehicle for 2 days so they could address the problem. a few short weeks later the vehicle stalled again and had been hesitant on acceleration. dealership was contacted and I was informed it was a FUSE! I brought my vehicle in they replaced fuses and I was on my way with the vehicle driving in the same condition. If I sit and type EVERY time I had my car in the shop I will be here all night. most recently my check engine light has been on about 14 times total tips to dealership for that. my break lights wont go off and they say it was a (DEFECTIVE break pedal ) it just did the same thing on 9/22/15 this will be my third time fixing break light issue as well as my check engine light is on again. while I was on leave taking care of my mother the vehicle completely died and wouldn’t move or start. I was to report back to duty in a different state *8 hours from the time this happened. i was told several times it was a fuse. (im not stupid) however, due to the dealership not being able to diagnose the problem I was refused a rental car and forced to take my mothers only transportation from WV to DC causing her to miss her appointments for CANCER and KEMO for THE DEALERSHIPS STUPIDITY! (VICTORY dodge kingwood WV) after 7 days of possession of my vehicle they said it was my shifter assembly and it wasn’t registering my car in park. My mother (being as to she was still in the area) picked up my car after it was complete and returned it to the same dealership within 4 hours due to the same issue. another shifter assembly had been put into the vehicle along with of course dodges number one lie (FUSES) this entire process happened yet again and the result of my vehicle being in the garage for nearly one month with no rental vehicle even after I called the support group got a claim after the first 2 days! when I FINALLY received my vehicle back I had it for one week and it did the same thing to me in VA. I then had my vehicle towed to (dodge shop of springfield VA) where I tried several attempts of contacting my “service provider” -Richard whom seemed to be avoiding my calls since I had left several messages requesting a rental (IM ACTIVE DUTY MILITARY I CANT MISS WORK OR CALL IN SICK I DONT GET THAT OPTION ) after 2 days I finally get word from this *Richard stating it was my shifter assembly. I explained to him that I had the issue in WV and been without the vehicle for a month and I needed a primary form of transportation. I pay 400$ a month for a car I cant even rely on and have to have UBER on stand by in case it decides it wants to stop.(AGAIN) he then said he test drove my car and it turned out to be my transmission control module and they ordered the part. I finally got a rental car at this point and again another issue with the car when he put the new transmission control module in. Richard stated when they went to test drive my car it completely fried the transmission control module and that they would have to get another one. its now been almost 2 weeks my car has 3rd break light issue and check engine light is on. not to mention its always sluggish, has nearly stalled again entering traffic and on ramps, dash flickers like a Christmas tree but im told this is all normal…this is not normal and its a shame this is how dodge treats its customers! let me hear it was just a ( FUSE ) one more time.. my fellow soldiers and I can say …oh its just a terrorist I suppose right? DODGE D-don’t O-own D-don’t G-get E-ever!!!!!!


Marco May 10, 2016 at 9:47 am

First, I want to thank you for your service to our country. Secondly, I have a 2014 Dodge Dart. It was a new purchase (I was the 1st owner) the car has approximately 16500 miles. I have recently encountered an engine stall while driving. Which is a dangerous situation to be in especially when you lose the capability to steer the car. Do you have any updates to your car issues. I set up an appointment to have may car looked at and I want to be armed with as much information as possible. Thank you


Hector G. Mann September 22, 2015 at 1:15 am

Dear Sir / Madam: Had a new rear end axle installed by dealer/service department @ Carolina Chrysler Dodge in elizabeth city nc approxiamately 2 years ago; recently notice a low to mid range whinning sound coming from the rear axle area so i took it to the dealer to have it check out. Service department states “you need a new rear end” and that stated that because i did not have the rear axle oil changed @ a certain milage/or time that i’ve voided the warranty! I told them that i was a regular customer usually have all my maintance work, oil checks and changes here; and that the service team has been relentless in regards to maintance checks required for my vehicle: engine flushes, transmission exchange flushes and so forth, but have never reminded me that my rear axle was due for an oil change. The service department explained to the sales representive (which was relayed to me) that they remind customers of these scheduled maintance checks as a courtesy to the cutomer (but I feel that courtesy was not extended to me in this case) however it is the customers ultimate responsibility!! So I’m $2100 out of pocket. What owner has the inclination to say, “oh there’s a certain amount of miles on my differential, better get the oil changed”? Obviously, not I. Can you be of any assistance,
Sincerley Hector G. Mann, AKA Loyal Customer


Laura Cleary September 21, 2015 at 7:13 pm

Based on what I’m reading here and my recent experiences with my 2010 Caravan that is not eligible for the recall although it is experiencing the same issues, I’m “getting the heck outta Dodge.” This van will be my third and last Dodge I ever buy. That is if I survive the accident that could occur when my van randomly decides to shut off because of the key fob. Didn’t Ford have something like this happen? Oh yeah, they waited until a whole bunch of people died first, before they did something. Gee, it just seems cheaper to me to fix all 2010 Caravans regardless of when and where they were built. Really fits the saying, “Those who don’t learn from the past are doomed to repeat it.” Goodbye Dodge and hello Honda. Don’t even bother contacting me. I’m done with Dodge and there is nothing you can do to make me stay.


debra roudebush September 15, 2015 at 12:08 pm

i recently paid off my dodge caliber i broke down paid 300 for part 120 for tow truck ur service dept wanted 3000 to put on i did it took 15 minutes then it broke down cause ur shitty service dept did not tell me it had to be computerrized in so broke down sat 6 hours on road on 4th of july tow truck 150 dealership 125 now my car broke down pushed home 2 miles then ur awful service dept says have it towed here it wil cost 150 for towtruck 400 to service im a single parent with a shittty job no money so i have to ride a bicycle 6 miles to work im appauled at dodge customers first hogwash money first screw the customer and screw sending an email call 205491**** make a customer happy u raise two sons and five grandchildren on ur own and tell me u could afford ur prices


Lana Garza September 11, 2015 at 2:16 pm

I bought a brand new!! BRAND NEW!! Doge Dart 2015 Areo. December 31, 2015. The check engine light came went in the shop Feb 12th . they kept it for 2 days.Check engine light came on again the light came on again Feb 26, they kept my car 16 days. April 27, my check engine light came on again, this time they kept my car for five days. They no longer wanted to cover the rental so they let me take my car until the part they was waiting for came in. 5 day later the part came in. June 30th …. Surprise my check engine light came on once again. kept my car for 2-3 days..August 31 2015… My check ending light comes on once again. I text my tech.. I get no response. I call no answer I get the run around when I called PRESTIGE DODGE JEEP CHRYSLER. They say the soonest we can get you in is September 15th. HELL NO!! I contact CHRYSLER headquarters they give me a case number. I text my service tech and told I had a case number pending for my car. He responded. Bring your car in Friday he said we will run a code. That was September 4th. So I take it in they run the code.. He tells me they wont be able to get to until next week and to bring it back September 11. They are backed up and they are closed Monday for the holiday and they will need time to catch up. He said the check engine light might turn itself off and rest. Well it did. I took my car in today…. as directed. They are keeping it to check the code.. They are keeping it I called CHRYSLER waited for 20 minutes on hold for them to tell me. we will look into it. The man handling my case at CHRYSLER (Nick) called me four days ago. I have been leaving messages for him I get NO RESPONSE. I just want my car replaced.


sabrina September 24, 2015 at 12:01 am

this is very close to the issues I have experienced with my 2013 soon after I purchased I have been arguing for 15 months over this car. post your vehicle and any safety issues. I didn’t have my vehicle for a month and they refused me a rental vehicle because THEY could not find the problem.


dolly reinhart September 10, 2015 at 12:29 am

Hi I wanted to tell you that i have a dodge grand caravan year 1996 still has orig.. engine with 20016 miles on it. You did a great job on this van .Im at the shrine of saint Josephs in Stirling N,, j, we do lots of running around and the van still runs good .Just wanted to tell you about it. thank You. Dolly Reinhart


Lou August 31, 2015 at 1:50 pm

I ordered a Charger on 6/10 Chrysler Jeep Dodge Ram 24 in Brockton MA. I was told the shipping process started 7/24. 8/31 I’m still waiting. The dealer said they put it in a a sold order. The factory says it was put in as a stock order. I don’t mind so much if a mistake was made durring the order entry. However, IF SOMEOME’S LYING TO ME, THAT MAKES ME VERY ANGRY!!!!!! I don’t like dealing with cowardly scumbags who blame there mistakes on others. Customer service said they can’t expidite a stock order, realy??? that’s absurd. I don’t tink I want the car anymore.


Stefanie Rummell August 24, 2015 at 2:05 pm

I have a serious complaint with Dodge manufacturing. My van has a recall that is not being handled despite mandating it for safety. I have been dealing with the Dodge dealership in Elgin, IL to get my recall taken care of. The appointment has been canceled multiple times because the parts are not available. Follow up with the dealership and recall info center has brought no solution. One representative of the recall center said my only recourse is to “stay waiting on the waiting list.” Unbelievable. Next phone calls are to the Vehicle Safety Hotline, the FTC, and the IL Attorney General to get assistance with this safety concern.
Stefanie R.


Sapphire August 21, 2015 at 10:40 pm

We have a 1999 Dodge Grand Caravan. We bought it new and now it has 327,000 miles on it. It has taken us cross country at least 4 times, countless airport runs, camping trips, school, sports, doctors. Always has been a comfortable ride, and has had enough room for all our stuff. It has been the opposite of a lemon. We all love it and all the memories and good times. The van still runs smoothly but the electronics are starting to go whacky. Probably need to start lookng for a new vehicle. It will be hard to part with this one.


Jenelle Gardner July 6, 2015 at 11:05 pm

My son and I purchased a used 2007 Dodge Caliber from a dealership in Milwaukee in June 2015. What we thought was going to be a sound and reliable vehicle has been anything but. The very day he picked it up the transmission over temp light came on and the vehicle went into limp mode. He notified the dealership and they assured him they would fix the problem. In the one month we have had this car it has been taken in 3 times to get the same problem fixed!! And it still is not!!!!!!!! I’m not sure what the solution is, but I would think that someone should know how to correct this problem! Meanwhile, my son is having to miss work for days at a time. I would like some answers and an actual solution to this ongoing problem. I have seen many complaints online regarding this issue and I sincerely hope Dodge is going to remedy the situation. I will await a response from someone in your corporate office.


Marian Alexander July 1, 2015 at 7:25 pm

I have not been able to drive my vehicle for over 35 days due to the recall problem RO3. I have contacted your company over 10 times with no response at all it seems no one cares about this problem I’m constantly getting brushed off. I need my car to get back and forth to work. So I will call channel 2, 4, 5, and display the problem and call me a lawyer for legal advice. Cause your company is refuses me service.


K9HAYES June 14, 2015 at 10:29 pm

I am a very upset dodge customer I have purchased a 2008 Dodge Charger Rt 5.7 liter last year around the same time the plastic fan on the engine cooling broke sending plastic fragments into my radiator and cutting my fan belt also (BIG SAFTEY) without the fan belt going you lose all power steering and could have went into oncoming traffic.Just Friday (6-12-2015) the same exact thing happened again now I have to buy a new radiator cooling fans antifreeze and pay for a tow truck I have contacted Dodge with no help no concern nothing the dealership tells me I can pay for the work myself or pay them to have the work done .I have went online and discovered I’m not the only one with this problem dealerships will not help you unless you got a ton of money to buy a new vehicle thank you dodge for letting me know the only concern you have is whether or not I can make the payment not whether or not you will honor your vehicle.


Carrie Strittmatter June 12, 2015 at 6:52 pm

I have a 2014 Dodge Challenger. The ABS and Traction Lights are on. The car has 33K miles. The dealer (Tomball Dodge) tells me I have to leave it for 3 days. So… after 3 days it still is not fixed as they do not have the time to get to it. When I lodged a complaint I was told that Chrysler Corporation does not get involved in the dealerships. So, let me get this straight. You sell a product you cannot support. Imagine me telling my guys on an oil rig that. SMH. So, now I am driving around with these pretty lights on, because Tomball Dodge does not have time to rectify the situation and cannot or will not extend my rental. Even though I took the MOPAR extended coverage. Nice job. Perhaps you might want to make sure instead of the factory selling to any Joe Blow that they can actually service these vehicles.


Michelle June 8, 2015 at 8:34 am

I bought a 2012 dodge charger band new only 50 miles and my car sucks…I was driving it and it just turned off while I was driving…. my daughter was in the car and it was,dangerous…. I will be contacting my attorney because I’ve been waiting on my alternator to be fixed for the longest due to a recall…. the dealership doesn’t even want to help….. this is horrible I would advise anybody to stay away from dodge the cars suck….. I can’t get any help ohh and not to mention my driver side window stop working before the damn warranty was out and still couldn’t get it fixed… these cars are poorly made….and the dealership doesn’t care at all….


dante June 9, 2015 at 5:32 pm

Hey, I’m going through the same thing except this has been happening to me for the past 6 months. I bought a new Dodge Dart 2013 and it is absolutely terrible, it just shuts off while I am driving and yes, it is dangerous. All I’ve read is to send a letter to the manufacturer, but I’m not sure what to do to get my money back..


Elizabeth Logan May 28, 2015 at 11:31 am

I have a 2010 Dodge Journey that’s be sitting at the dealership since February 21st waiting for a replacement Instrument Cluster (TIMP). The service manager just shakes his head with no answers. My Case Manager at Dodge says oh well, too bad – you didn’t buy the extended warranty. Really? I’ve driven Dodge and Chrysler mini vans for 20 years without problems. I certainly didn’t expect this! I’ve been without a vehicle – which I’m still making payments on – for over 3 months. When did Dodge stop caring about their customers? Please help!


william Doubleday June 3, 2015 at 11:56 am

I have a 2012 Dodge Ram pickup 2500 the dealership messed up my ball joints And Track bare where I almost got into an accident I almost went head on with another truck because of the bolt was stripped out of the trackbare and they don’t want to do anything about it they offered me 5000 dollars off a new truck and I have the factory warranty still on my truck and my truck has been in the shop 15 times and the corporate office doesn’t want to deal with it the won’t even relay the messages or talk to me they have there security guy talk to me because I don’t want to take the deal of 5000 off a new truck when my truck is a 2012 with 23141 for miles this is crazy been going on since February never buy a dodge again three vehicles from the same dealer in one day me and my family bought in this is how I get treated crazy


Martha Lay April 28, 2015 at 6:37 pm

Hi I have a 2008 dodge ram 1500 2weeks ago it started leaking on the dirvers side a-post the truck only has 60,000 miles mine is not the only one a friend of mine sah a 2005 and it leaks on both a-post i took it to the dodge place where i bought it from and they will fix it but at my cost .I dont think i should be responable for something I HAVE NO CONTROL OF . Im requesting for it to be fixed befor the cab of the truck starts molding.

thank you


Ms. Benning March 17, 2015 at 5:57 pm

I will NEVER bring my car here for service again. I take my car in due to the engine, brake, ABS lights came on, my lights in the dash kept flickering & my car stop telling me how fast I was going. The hand kept jumping up & down. I was told that it will be a $99.95 diagnostic fee. They called & told me it was my cluster causing the lights to come on & it was covered under my warranty. They called & said my cluster was fixed but the engine light is still on & if I wanted them to check to see why the engine light was coming on (which that’s 1 of the reasons I brought it in). I told them yes that was a reason why I brought it in. They tell me it will be another $99.95 diagnostic fee. I told them they should know what’s wrong with the car from the 1st diagnostic & they were trying to get over on me. So they run another diagnostic & calls & tell me the engine light is on because I have a bad battery. I told them they knew that the first time. So I came out of pocket $240. Well 3 days later I’m having the same issue w/ my car. I take it back in they tell me it’s a $99.95 diagnostic fee again. I refused to pay that due to they never fixed the issue in the 1st place. Dodge had my car for 2 days & I never heard anything, so I called & was told they had never even looked at my car yet (I have no transportation for 2 days so far). I told them my grandfather passed away & I had funeral arrangements to get done so I needed a car. Joel the service advisor told me he will call me back in 1hr & he didn’t so I called back & he told me he was still waiting. The manager Trevor called me & told me that it was my alternator & Brake switch, that he would take care of 1 day of rental car because it would be ready by Thursday March 12th close of business. On March 16th Joel called me & told me my car wasn’t ready & they didn’t know what was wrong with my car yet & that his manager said keep r he rental & they will call enterprise & take care of the rental. I called Enterprise to make sure Dodge called over to trek then what’s going on and they said no. Trevor called me from dodge saying that my car just became ready today & that he isn’t covering 1 day of rental the extended warranty and that the extended warranty company was paying for the 1day. Which I shouldn’t pay for anything due to I was misdiagnosed the first place. The battery wasn’t the reason the engine light was on so that was that could’ve been $240 in my pocket. THEY ARE SCAMMERS & WANT YOUR MONEY….. IF I DONT GET MY RENTAL TAKEN CARE OF & MY CAR ISNT FIXED THIS TIME I WILL BE GOING OVER EVERYONE HEAD.


Robert W Babcock March 15, 2015 at 6:20 pm

To Them That Care,
I recently sent letters,pictures and a invoice from a local chrysler dealership. It is a complaint about my 2003 Dodge 2500 cargo van with only 91000 miles. It will not pass PA inspection due to massive RUST. I received a phone call on Friday 3/12 from a person named Cymanda and she said there is no monatary replacement for such things,which I find appauling for a vehicle that is only 12 years old this month. Its a shame that you will spend Millions for marketing your vehicles but when a customer that has bought multiple cars and trucks for over 40 years from Dodge can’t get help from a Billion dollar company. You should be ashamed to call yourself AMERICANS!! Going to Ford for for thier F150 by the end of this week. Oh yea are you still owned by an Americans? Goodbye, A Pissed Off ex customer! Robert Babcock


Angelo February 28, 2015 at 4:08 pm

Friday, February 27, 2015

Good day to you sir,
It’s been now, six unpleasant days since the switch-a-roo of a purchase of a vehicle from your dealership. I’ll spare you the venting and dramatics and just give you a general timeline of my situation after a long, lengthy and trying process (2-21) of car searching we found your dealership during a drive by@ around 6 p.m.
Wow what a great find for the price 2015 dodge journey crossroad w/ a variety of options for a seven passenger crossover. (while speaking to your salesman I was using my smart phone to look @ trim models, rebates etc.) Which he was aware and clearly presented the rebates and options. MSRP suggests this model trim color to be 28k including nav/back up camera and rear seat video group. Our fast acting slsm (Luis Esad Sehic) was quick and repeatedly reminded me it was “All the Bells and Whistles I can get you Great deal” After a very short test drive we spoke of it having only a 4 cylinder and how great gas mileage is also if it had dvd capabilities “yeah yeah yes everything” . After arriving back we agreed to deal if a 400-500 hundred monthly payment. Again “don’t worry let me get the numbers right” the car was nearly whisked away before my fiance could really get a closer look off to wash/detail it was sent. We continued the details of a payment which was 530 a month GAP included PAID by dealer which I was assured more than 5x by this slsm. We were left with the impression we were buying a 2015 journey crossroad that we were assured more times then one was completely loaded “All the Bells and whistles”
This is the part I’m particular fond of, we waited patiently to see finance for an hour or maybe more which we were in and out of in approx 10 to 12 min. We made it outside to the white 2015 dodge journey crossroad. Our slsm showed us the uconnect feature and climate controls but repeatedly found use for the words it’s all here, right there in the manuals everything you need. I was unaware the dvd player function was in the manual which was useless being that a dvd player wasn’t in the car. After really taking a look alone while we were at your store which was closed .
My first call Sunday morning was to the receptionist to reach the slsm which was not there but I wouldn’t find that out until Tuesday morning. However to my surprise I got a call from a finance manager to advise me of a new deal with a a better interest rate. I asked him just to leave it alone and needed to speak with the slsm. Then I got a call Tues and wed finally from the slsm Luis(conveniently off Sun. and Mon.) which was only concerned with a survey which he must have all tens. Finally we got to the part about the GAP being free through the dealer which I was billed for and financed and some other issues like trunk being broke and that I wanted to leave the deal alone and speak with him. The survey was obviously coached by my attached pics. The idea he would look at and adjust fell short when I got the reply I saved 1500 dollars in a text that falls a little short of what I expected. So we agreed to come to appointment @ 4:30 pm between text and phone calls 2-26 to discuss the finance and fix the trunk. ( I wanted be in person to express my highest concerns)
Off to our appointment with Shantee (fiance) and myself which we were met and shuffled away by a man named Randy, Luis did not say hello or with even a hand gesture while with new victims at his desk ( a look of shame I can only assume) Meanwhile this man Randy became very aggressive with his tone, choice of words, and body language towards my fiance. He was reminded of his verbal gesture in an equivalent manner which I could see from miles away he realized he crossed a line with his words and tone leaning in on the desk. We asked about some information of the previous agreement before signing anything else which he said “ I wasn’t there I have no idea” nor could produce any records. Once again he repeated very sternly “you need to listen to me” we weren’t there to be forced into signing anything. I couldn’t help but remain calm thinking who is this and why is he even talking to me? How unbecoming of a person…..
I cut it short to diffuse the situation and politely asked if the deal can be re-worked I was told no and we said fine what about the trunk? I was told to walk over to svc and tell them, what happen to an appointment or having it fixed while we spoke to Luis and finance?
After no answers no help and certainly realizing I was sold an empty bag of goods it was time to leave get home and call corporate. I didn’t pay for a base model was charged for well, you should look..
Currently I’m the delivery manager for ALL the Jetson stores on the treasure coast primarily working directly for Mr. Jetson on day to day operations. On a weekly average of 450 deliveries I’m responsible for the logistics, care, and courtesy of those customers . You couldn’t grasp the amount of customers I deal with daily much less weekly. Next to nearly all customers that speak with me would vouch for the length in which I exceed to keep a healthy customer relationship.
Maybe my company is just old fashioned ? Maybe we’re still use to the practice of white glove svc to ANY and ALL customers, actually we do. Which leaves me in question to the practices you permit in your store on an abundance of levels. To think my fiance served this country for so many years including a year tour in Afghanistan in battle on the front lines of terror. This was the return on buying from an American dealership, your dealership. My only response is it’s sad to think you’d allow this type of practice and characters among such a once proud American name. I’m not sure nor do I believe you will do anything in this case perhaps you can? Perhaps you can respond in any case if it’s easier I can forward this along to every corporate Chrysler email available or social media sites, perhaps that will raise an eyebrow to the wrong doings that have taken place. Either way any direction would help being I’ve haven’t received any in six days.
Thanks for so much……
A. Isenburg


CHRIS HOLLINGSWORTH January 12, 2015 at 5:38 pm

I purchased a new 2007 Dodge Ram and have 52,500 miles on it today. I have had to replace the battery and tires. I have had 0 issues with it and LOVE my truck. I have been saving for a Dodge Challenger since their debut. Recently I noticed the Dodge Challenger Hellcat release. I found the car came with an 8 speed transmission and the body style had changed. I decided to buy a 2014 Challenger Shaker. I did some research and found a Shaker, #833, in Seneca, SC. My son had never flown, so we flew from Louisiana to Seneca and purchased the car. I absolutely love my car and so does my son. My father is in the process of purchasing a MOPAR edition shaker today. I just wanted to thank Dodge for the 2014 Dodge Challenger Shaker!


Steve Kirsch December 18, 2014 at 11:23 am

Driving the Nation. You can not drive it if you can’t get it!!! We have owns 11 Dodge pickups, 8 Jeeps, and 5 Chrysler cars over our lifetimes. On October 8th we ordered our 12 Ram truck, are still waiting for it, and can not get a reason why. Delivery dates have been changed 5 times. Today we were told ‘not until January 5, 2015’.

We are totally losing faith in Chrysler’s consumer service and production. I think it’s time to shop around.


Linda Weber December 15, 2014 at 8:46 pm

We had a 2013 Dodge Challeged SXT+ But we saw the 2015 Dodge Challenger Scat Pack in Sublime Green with the shaker hood on Dodge .co and fell in love with it. We began looking at dealerships in the area but there were none to be had until we found one along with the picture Shaker and Sublime Green at Daytona Dodge. We called them and they had one in transet. We traveled to Daytona Dodge and ended up purchasing the car we saw in their add that day. We asked for a brochure of this car but there was none available. As we were making the deal a salesman came in all excited to say they just unloaded a Sublime green Challenger so both salespersons, the Dodge Dealership Owner my husband and I all went in search of what we thought was our car being delivered. When we saw the car the salesperson and my husband both agreed this could not be our car It did not have a shake hood, and it was not the car we had purchased. We were told as soon as it came in we would get a call and sent home with a rental. We waited patiently for about two days, then we got the call. GOOD news our car was in. BAD news no Shaker hood. My husband immediately replied “I don’t want it.” The salesperson said just come look at it it is a beautiful car so we agreed to go look. Well what a fine mess. Our trade in was no longer ours and we had a contract for something less than what we had been made to believe we were getting. Reluctantly my husband and I left with the car but we’re never satisfied with the misrepresentation . We went back and complained numerous times. Finally one day when we went back to have a stripe put on the car my husband talked to Randy Dye and was told there was a Prototype Shaker Hood available for our car. He already had part of it and when the hood came in he would give my husband a call. We waited and waited, we called numerous times but Randy was never available and every time we went in whom ever we needed to see was off for the day. NOW after 3 months of waiting today we were told we could order a 2014 hood for us which we would have to pay for but they would throw in the brackets. UNEXCEPTABLE We believe Daytona Dodge owes us what was sold to us.


Tiffany Hillard December 3, 2014 at 6:15 pm

My name is Tiffany and I just recently purchased a 2008 Dodge Avenger in May from Community Chrysler Dodge and Jeep in Martinsville, Indiana. In septemper it broke down for good; the engine is totally out and they say it takes $5000 for a new engine and the dealership in Martinsville will not pay for it throught warranty stating that it was from preexisting conditions. Well yes, it was messed up before you sold it to me so why do I have to pay? The night I bought it an oil change light came on. I took it to a shop just to get the oil and other basics checked and more lights came on. I took it back and it was said all is fine, it was not. Not even after an hours drive nor a week later, the car overheated. The warranty wouldnt fix it at first and then they said I have to pay for it and they will send me half. They did but that was just the beginning of the car problems. I have taken it to a Dodge dealership in Cincinnati, Ohio, where I live and they did a diagnostic of course, charging me again when I just had one done at Michel Tire not even a week before. then they proceded to tell me to take it back to Michel’s because they did not clean out the oil pan good enough. After it was “fixed”, again all was “fine. My car kept having light turn on and beeping when the car stood idle at the light. Eventually the Engine stopped again in the middle of an intersection. I had to get it towed, in which the warranty paid for it but it took 3 calls and 6 hours to finally get a tow. I had just recently been pregnant before and after purchasing the car and had my son in July or I would not have driven it and taken it right back if I could. I could have been badly hurt or have died if something had happened; me and my unborn son or after his birth. I have sent email after email to Martinsville and have not gotten any response. Who can I talk to, higher up, to get this matter finished? They know they sold me an internally faulty car and are not taking responsibility. I have tried to get legal help but it seems it is not possible due to the situation.


EVE December 8, 2014 at 9:56 pm

Take them to small claims court. Just be sure to have all of your receipts together with a copy of all of your paperwork from the dealer bc there is something you sign that says you know they are not allowed to intentionally sell you a faulty vehicle. You can do everything yourself (just google it) to save some money. But, again, save ALL of your receipts, and any documentation of estimates to prove what is wrong with the car. they’ll pay.


Darla December 1, 2014 at 3:18 pm

I have been trying for months to purchase a Purple Dodge Challenger from several dealerships in Utah. I went into one dealer and tried ordering one from the website, and they had issues, said it would not allow them to order it, and simply said ‘SORRY’, and sent me on my way. What kind of customer service, and salesmanship is this??? Dodge must have so much business they can simply toss aside a customer willing to buy a brand new vehicle from them. I believe excellent customer service includes doing anything it takes to make a customer happy, and obtaining the product, or vehicle in this case, that the customer is requesting. But telling the customer sorry, and just giving up? That would not be an option in my line of work. I guess I will take my money back to the Chevrolet dealer and buy another Camaro. They seem more eager to please their customers.


Jerry Haight November 16, 2014 at 11:50 pm

I purchased a new 2013 Viper about a year ago and have since found that it’s value has decreased $10,000.00 since the new 2014 Viper is now listed for $10,000.00 less than the 2013. I have never heard of any car costing less for the new one than it is for the old same model? I find it hard to believe that Dodge is not going to either rebate me $10,000.00 or offer a $10,000.00 rebate on a car other than a Viper. There is discussion that Dodge will offer a $10,000.00 rebate to current owners to be used towards the new 2015 Viper but this doesn’t do me any good since my current car is worth $10,000.00 less. This is the second Viper I have owned and I can assure you it will be my last!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Melissa Smith November 11, 2014 at 4:00 pm

I bought a 2013 Dodge Grand Caravan last year and have trouble with my transmission slipping so I took it to the dealership and they told me that I was crazy and it was the way I was driving! Then in the beginning of 2014 they had a recall for the two back windows. They didn’t have any replacement parts so they disconnected the switch. I’ve called the dealership several time since then to see what the deal was and when they were going to replace the switch and they give some BS story of the maker hasn’t shipped any out yet, and they don’t know anything about the recall…. I HATE DODGE! I’ve since tried to trade my van for something else and I CAN NOT GET RID OF THE STUPID THING! The dealership in Sanford, NC got one over on me BIG TIME. They have since fired the whole sales team because of the backdoor deals they did. That should tell you something right there. I will never get a DODGE ever again!


Tiffany Hillard December 3, 2014 at 5:56 pm

Did you get any money back from purchasing the car after all that trouble?


stephen decato November 11, 2014 at 2:22 pm

I recently ordered a Hellcat with options, I put down a deposit, and a contract was written at an agreed price. Now the dealer is saying that there is NO guarantee that I will even get one… although he mentioned that if I were to come up with $100,000 he could get one. How RIDICULOUS is that? Is that even legal? I already signed a !#%+^%! contract!!


Daniel Carter October 27, 2014 at 10:12 pm

I have reserved a Hellcat, received a VIN and the vehicle is in storage. I went to the dealer to ensure I knew all taxes and costs. Apparently they are marking up the price to $87,220. What happened to the no markup?! Who can we contact to get real answers? Thank you.


dallas kao September 8, 2014 at 6:16 pm

Dodge as of now is the worst car company on the market. The worst customer service both cooperate and dealership. Next time I will stay with Toyota instead. Good luck to whom that owns and dodge product. And please read the find printer cause there factory warrant is alot of bs. Good luck


dallas kao September 8, 2014 at 6:18 pm

Warrant to warranty.


Lester Lambert September 4, 2014 at 8:41 am

I have taken my 2005 dodge Grand Caravan to the Dodge dealership in Hendersonville, N.C. four times to have my tail lights repaired (because they have stopped working). Each time I am told that they are fixed. By the time I get home they have stopped working again and I have been stopped by law enforcement twice because of this problem. I am at my wits end and have become frustrated to the point of saying that I will never again buy another Dodge product all because of this issue.


Tanya August 24, 2014 at 11:59 pm

I have a 2014 dodge avenger R/T that is 4 months old &have had the transmission worked on then 2 weeks later a fuel leak Now a week later the transmission again. I’m very upset with the car & dealership Larry Miller dodge in Tucson Arizona. Want Dodge to step up and correct this there are laws & I really think I’m gonna involve the media on this whole situation.


Erica September 26, 2014 at 7:40 pm

I have a 2010 Dodge Journey and I have had a lot of transmission issues. Been fixed and still to this day acting up! These dealerships getting rich by saying they fixed the car and getting paid… Then later down the road the same thing break down again, smh


Erica September 26, 2014 at 7:44 pm

Bad, Bad, Bad Customer Service in the Service Department!!!


melissa October 28, 2014 at 8:41 pm

We also have a 2014 dodge avenger that has transmission problems. But they just keep telling us it has no code I’m about to shove there codes where the sun don’t shine. Guess when somebody ends up hurt maybe they will do something!!


Greg Young August 23, 2014 at 1:17 pm

In July of 2014 I purchased a Ram 1500 Bighorn 4X4 a $40,000 truck. I called 8-22-14 about several issues and concerns I had and spoke to Scott the Sales Manager about them. Scott took my information, which I am sure he all ready had and said, “I will call you right back”. So I waited… and waited… and today still NOTHING!!! Not only did they not address my concerns but I had recently been away on some medical issues and when I got home I thought that my registration would have been in my mail box. Not the case… so I called the DMV where it was processed and they said that Vision Dodge Of Penfield had picked up the registration on the 9th and has had the registration for a couple weeks now. So I called the dealer and spoke with the receptionist and she got snotty with me and said, “sir, you owe us $32 for the registration!” I was appalled especially knowing I just spent $40 THOUSAND DOLLARS with Vision Dodge of Penfield!!! So here it is I was blown off and was treated like crap over a balance that was NOT OVER DUE!!! That is unprofessional and in my opinion, UNETHICAL!!! Ladies and gentleman, there is no more good customer service and it is NOT about the customer anymore…!!! I am disgusted and will be copying and pasting this complaint every where and anywhere!!! Shame on YOU Vision Dodge Of Penfield (NY)… and just a personal note, I was in the military for years and since I have been home, I have seen a terrible change in the way people are treating one another… Sincerely. Ret Vet. G.Young


Hector angulo August 15, 2014 at 6:09 pm

Dear dodge, my name is Gysgt Angulo usmc, I’m currently on deployment in afgjanistan. Only a few days ago one of my goo friends was severly injured in an IED attack. This was his second deployment out here. After his first deployment in 2012, his wife and him purchased a dodge Durango, and really enjoy the vehicle. I’m writing to ask if there was anything possible that your company can do to help with thier payments as to the fact that they are going to be having extensive medical bills. They have no idea that I am doing this. Brandon a SSgt, just returned back stateside and at a hospital in DC receiving more surguries for his injuries he sustained. I’m asking for your help in thier time of need. I wouldn’t ask if he wasn’t worth it. I there I anything possible that you can help te Dodson family with it would greatly be appreciated. Thank you!


Windy Morton June 25, 2014 at 9:11 am

Dropped my car off for an oil change today, and when I picked it up the front was smashed in. You left it parked in the middle of the road and a guy backed in to it. Told me it wasn’t your problem, and to take it up with his insurance. Oh yeah, did I mention it was raining when you left it parked in the middle of the road. Btw my oils was changed but when I asked about the wash and vacuum you said you couldn’t bc someone hit it. And when I asked about fixing it, your manager told me to take it to Bartow Ford. I bought a dodge and brought it to you for an oils change. Not sure why you want some other company to fix your damage.
Tom Edwards Chrysler Dodge Jeep Ram– Windy your vehicle was not parked in the middle of the road, but next to our building in a designated staging area for vehicles to be vacuumed, washed, and ready for customers to pick up. It was not raining at the time when you came to pick your vehicle up nor was it when the driver of the vehicle who backed into your car. We could not wash your car because your headlight had been cracked open and exposing electrical components and we were concerned water could get into the headlight and cause electrical damage. Also, we were concerned the brushes on our car wash would grab onto some the loose pieces on your car and cause further damage to it. So we apologize for not washing your car and being concerned about not damaging your vehicle any further. There was nothing we could do for the damage done to your vehicle because we do not have a body shop on premises, and you were seeking immediate repairs so we advised taking it to Bartow Ford, since they were the closest, and they have a good quality body shop. What you’re claiming to be our damage, is not the case. The driver to the other vehicle is the one who backed into to your car. Not because it was “parked in the middle of the road”, but because he was negligent and did not properly look to make sure there were not any other vehicles around. We were told the gentleman who hit your car provided you with his insurance information and said his insurance company would be more than glad to help with the repairs to your vehicle that he caused. We will be more than glad to help with this process and getting your vehicle repaired and back to normal.
Windy Morton– I did not park my car in that spot. You did. If my car was park there for wash and vacuum, why was neither done. All I needed was an oil change, wash, and vacuum. I come back to a smashed headlight, and door that barely opens, and a dented front bumper. Not to mention no vacuum, no wash, and I’m not sure my oil was changed. When I asked what happened you just said not your problem. Who ever drove my car and parked it in the spot to me hit is responsible. Not only are you not owing up to your mistakes, you are passing to not one but 2 of your customers. That’s not the way to run a business
Tom Edwards Chrysler Dodge Jeep Ram– Well before we could get the opportunity to wash or vacuum it, the negligent other driver backed into your car. Your headlight should be replaced and every repair to make your car complete again, but by the person who’s responsible for backing into your car. We know he gave you all of his insurance information so you could get these repairs done. If this is not so please let us know so we can contact the police and report a hit and run and help get your vehicle repaired and back in good working.
Amy Crawford –Windy Morton I would have called the police anyways. This is terrible customer service..”it’s not my problem”???? Nice job dodge!!
Tom Edwards Chrysler Dodge Jeep Ram– We absolutely agree, she should have called the police so they could have come and taken proper care of this situation.
Jenna Cottrell– Yes, I completely agree. They should of contacted you when it happened, and should have been a little understanding about you getting off at work at 5, and that you would of been there within a few minutes, so you had to leave work early (lose money) and then pick your car up DAMAGED, and they didnt bother to tell you a head of time, and then say its not their problem. Awful!!! Windy-call the police, write an article to The Ledger, news station, better business bureau, let people know how awful Tom Edwards Chrysler Dodge Jeep Ram customer service is!!!


Pam Rogers June 4, 2014 at 12:31 pm

I’ve been having intermittent problems with my 2009 Dodge Journey SXT for a few months now with the door unlocking and the car starting. Sometimes when I try to unlock the car the alarm goes off and then I have unlock the car physically with the KEY out of the fob and try to start the car in which it takes a couple of tries to do this. I have searched for this problem and see that there are a LOT of TSB’s on this for the 2009’s, but NO recalls!! My car has about 56,000 miles on it and has been serviced regularly and have kept up on every recall. WHY, with all the complaints have YOU, DODGE, not RECALLED for the WIN module for the 2009 Journeys?? I certainly DO NOT have over $1000 to fix the problem IF it does decide to go out completely. I really do love my car and have had it since March 2009, even though I bought it used and has NO WARRANTY left on it. I have no other problems with it other than this…..


Kristin Duverge June 2, 2014 at 6:04 pm

I bought a Dodge Ram there last month and it was nothing but a pain in the butt. I have never been treated so poorly and disrespected. First I bought the truck which had just been traded in so I had to wait for a detail and inspection, no problem. Bought it on a Saturday, by Wednesday no one had called me. I called Dodge to see what the problem was and the response I received was that our sales rep was out sick. They told me over the phone the truck was ready, to come get it. I took two hours off work to show up and the truck was never detailed, they cracked the muffler doing maintenance, tires barley passed inspection, two tires on the left side have broken bands which has caused knots in the tires, which I know would not pass inspection, never cleaned the air filter and then gave us another loaner and we didn’t leave until after 7pm, I got their at 3pm. A day later they fixed the muffler at Ken’s Muffler shop. I called Dodge to see if the truck was ready and they told me no. I knew they probably didn’t even care so I called Ken’s myself, sure enough it was ready and they were waiting for Dodge to come pick it up, no surprise there. Then driving it a few days later the brakes were grinding and making a funny noise. I called Dodge again and they told me to bring it in the next day or they would send someone to get it. I was not having that again, since they were still open, we drove down their ourselves and come to find out they left off a bolt, again during maintenance. The manager gave me a nasty attitude like I had done something wrong when all I wanted was for someone to put the bolt on, no more than ten minutes, we were out before they even closed. Now today driving my husband stops at the light and the truck completely shuts off, started it back up. Took it to Dodge and again bring it in tomorrow at 9am and we will give you another loaner. The service is completely unacceptable at Dodge. The tires should have been replaced, but no I will have to do that as well, just like I had to detail it myself and get all the food off the doors and dog hair out. I will never by another vehicle from Crown Dodge of Fayetteville. Tomorrow they will be rude, unprofessional, and act like the problem is us and not their maintenance. We will have to call multiple times just to get a status because no will call us back. So I just called Dodge before I wanted to send this and I sat on hold for 10 minutes for Johnny to hang up on me before I could even speak, called again sat on hold, hung up on me again, called the third time to speak with some lady for her to tell me there is no owner and the general manager is gone for the day, go figure. I will never purchase another vehicle from Dodge. I will stick with Lafayette Ford like I have been and keep my maintenance with them. I want someone higher up to respond to this, I have talked to too many manager through this process and have received poor service. I feel like I purchased a dud and who cares. I thought Dodge stood by their vehicles. I guess I was wrong.


Charity May 20, 2014 at 10:56 pm

I too purchased a 2007 dodge nitro. It’s been nothing but problems. The car lotto car locks quit working randomly. When you fill your gas tank, it gushs out everywhere. The computer system is another nightmare that I can’t afford to fix. The list goes on, but I’m sure you get the picture. Dodge doesn’t stand behind any of their products. The complaints from this year and model are beyond everywhere. All complaining of the same exact problems yet dodge does absolutely nothing. Let me help you out dodge…it’s called a recall! Stand up and take responsibility for your products.


David Oakes March 24, 2014 at 7:01 pm

I JUST WANTED TO SAY I HAVE A 2002 RAM 1500 WIth 351000 miles on it I just changed fuel pump on it . The transmission still has factory fluid in it and works great . The motor is a 4.7 Magnus . This is one good truck . Motor does tap a little bit but that’s just from were . Did I mention it has 351000 miles.on it .
SIGNED: very happy dodge ram pickup owner
Mopar or on car


joyce cruz March 18, 2014 at 3:14 pm

I have been trying to get in contact with an executive for 3 weeks now being jerked around from custamer service and operater no one will take the the time to hear a serious issus about my car the fan blow off and lodged in radiater causing a lot of damage as well as cutting wires in harness i am 60 years old and i have been trying to get help so this can get repaired the issue was all over the enternet as a issue you where awear of the problem and sent out notices to that effect but not dont want to help joyce cruz 407343XXXX


Jesus perez July 14, 2016 at 12:47 am

Avondale AZ 85323diler es bad customer service sold insurance to everything. No cover nothing. Pleople in this diler only think. Money in your packet. Is everything. Falce. Goin to make rotation in the tire’s. In my house see the tire has mark. Is in same place. Never somebody. Moved, has insurance for flat tire. In the diler somebody. Took my need pay 25 dollar try. Repair little dint in my door broken, is Falce. Everything.


THOMAS GOODMAN December 10, 2013 at 1:30 pm

CEO: Timothy Kuniskis
CFO: Richard Palmer
COO: Michael Manley
To who it may concern: I brought a 2007 dodge nitro one year ago. In one year i have replaced the master cylinder and all brakes lines on this truck. Now 2 days ago i had just replaced the transmission. Only had this truck for one year. This is a 5yrs old truck with 70,000 miles on it. Dodge tell me that this is going to be a on going problem due to the fact that i can not check my transmission fiuld. This truck has no dipstick. Really hope dodge help me with this truck. I should be able to check my tranny fluid. if this new transmisson would leak , i cant check it. I have spent over 6500.00 dollars in one year. This is not fair. Why wont the dealer do something about this. im stuck with this car for 4 more years of payments. Dodge wants there money. But when your payment is late they call and call. How can you make payments when all you do is keep fixing a car that break down all the time. This car is mess up my life. Dodge if your truly care about your custumer. Please help me out of this truck.


tuminos towing August 30, 2014 at 6:49 pm

Hello our company tow truck is been in nielsen dodge on 175 route 10 east . East hanover nj 07936 for a sensors in the trans its a 2013 dodge tow truck sitting up in there and im losing money I call and left messages and no return calls can someone call or email this dealer to see whats going on there is 973 -599- 2507 the truck is under tuminos towing thank you my # is 201-832-****


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