Discover Financial Services Corporate Office - Corporate Offices & Headquarters

Discover Financial Services Corporate Office

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Discover Financial Services Corporate Office Address

Discover Financial Services
2500 Lake Cook Rd
Riverwoods, Illinois 60015

Contact Discover Financial Services

Phone Number: (224) 405-0900
Fax Number: (224) 405-3555
Website: https://www.discover.com
Email: Email Discover Financial Services

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: David W. Nelms
CFO: R. Mark Graf
COO: Roger C. Hochschild

Discover Financial Services History

The Discovery Card was introduced in 1985 by Sears; the card was offered through Dean Witter.

Dean Witter was bought out by Morgan Stanley in 1997.

Discover was spun-off from Morgan Stanley as an independent company.

Discover Financial Services distributes Discover brand cards to 25 million members, licenses Diners Club credit cards, offers direct banking services, makes business and personal loans, and runs the PULSE network ATM system.

The company is publicly traded on the New York Stock Exchange under the ticker symbol DFS, is a member of the S&P 500, is #286 in the Fortune 500, has 14,128 employees, had $7.19 billion in revenue in 2013.

{ 8 comments… read them below or add one }

Ronald Gaudelli November 3, 2017 at 9:21 am

I submitted a dispute (claim # 325961246B) regarding the merchant’s failure to provide the contracted services for which it received payment. The merchant provided Discover with a copy of the contract with my signature in support of its charge. However, it did not provide any proof of delivery. I provided a significant amount of documentation that shows the merchant did not provide the service including a copy of a contract I had to enter with another merchant to get the service that the first merchant did not deliver. I have had several conversations with Discover’s Billing Assistance Dept. regarding this claim. The last conversation was with a supervisor of the department who told me that because the merchant provided a copy of the contract in which I agreed to pay for the service she could not approve my claim in spite of the fact that the merchant could not prove it provided the services and I provided evidence that it did not. The rationale of this supervisor is beyond comprehension. I am on the verge of ceasing my business with Discover.

Reply

david October 21, 2017 at 12:43 pm

I received a call from 614 758 2143 which caller id listed as Discover Financ (that’s all that showed on the display). A woman who identified herself as “Samantha” and said “Is this Cynthia?” I told the woman “no” and she the asked if I was Cynthia’s husband. I said no that I have a sister named Cynthia but the woman never attempted to identify who I was, she just told me she wanted me to give a message to Cynthia assuming she lived with me. I informed the woman that Cynthia didn’t live with me and she again pushed for me to get a message to Cynthia. I told the woman I would not do her dirty work and that she had to do her own research. I then told the woman in no uncertain terms that she was NOT to call me again.
My sister and I have not had the same address or phone number since 1983 when I graduated from high school and moved out to start my adult life. “Samantha” clearly did no research to verify who Cynthia was nor did she verify any current contact information. I do not like getting calls from garbage like Samantha who is too lazy to do her job and would rather have me do the work for her.
This is your only warning: DO NOT call 661 822 XXXX EVER AGAIN! I do not have any business with you and because your company is too lazy to do your own research, I won’t EVER do business with you. If one of your worthless, lazy, good-for-nothing agents calls me again, I will respond by sending you a bill for my time. I charge $10,000 an hour with a two hour minimum charge.

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Madeline Baez September 26, 2017 at 6:57 pm

Hello,
Back in May 2017 I received a pre approved discover card mailing and applied. To my surprise I was approved for $12,0000. Got my card, no problem. Started charging card and just last Friday September 21, found out by checking balance on app that my credit line had been lowered to 6700. Making me negative $91.00. I have made all my payments on time and way over minimum. I have talked to 5 reps, 3 of them very rude and they claim that perhaps the computer made a mistake when I was approved for such an unusualy high credit line. So my credit score will take a hit, my finances are stressed and all they can say is sorry? I am not happy with their explanations and would like to speak with someone outside customer service. Please help.

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John Boyer, Executor of Estate August 15, 2017 at 4:07 pm

NONE OF YOUR FAX NUMBERS RECEIVE FAXES. DO YOU INTENTIONALLY SHUT ALL FAX MACHINES DOWN? NEITHER 800-347-2683 NOR 224-405-4993 WORK ?

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Tammy Robinson August 18, 2017 at 2:06 pm

We have updated the fax number. Thanks for letting us know it was out of date.

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John Boyer, Executor of Estate August 15, 2017 at 3:54 pm

Hello,
Discover Account 500001599995. Mary Boyer is Dead. She has been dead since 06 January 2017. She was buried on 14 January 2017. I am unable to discuss her account with R. Simon, Discover, Operations Director at Discover personal Loans. I get rolled over to a call center rep who takes the information and I never hear back. If you are interested in making a settlement for her account, call me at 602-384-XXXX. I am the Personal Representative and Executor of the Estate of Mary Louise Boyer.

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Wayne Seers July 17, 2016 at 10:21 am

According to the Discover Bank Fraud unit employees I have talked with they lack supervision capable of reviewing the accuracy of their research and ability to correct errors in their performance on the job.

I recently opened a Discover Bank savings account and used a loan from my Merrill Lynch operated 401k retirement account to make the account opening deposit. I linked the Discover account to my Credit Union account and tried to send some off the money from my 401k retirement account loan to my Credit Union account and an employee of the Discover Bank Fraud unit is convinced these are fraudulent activities. I tried to arrange to discuss this with the Supervision and offered to help them confirm the funds from Merrill Lynch are my own bank cleared funds but was told supervision is not able to review and reverse decisions made by the fraud investigation personnel.

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Anitra Smith September 19, 2015 at 6:43 pm

I would like to be reconsidered for a Discover “it” credit card. On September 19, 2015, I applied online twice because I made an error on the first application. So I was automatically denied without submitting any further documents as the first application requested. So I called Discover at 1-888-676-3695 and spoke with Mindy who corrected the error then advised I wasn’t approved. So then I called Discover a few more times to be reconsidered. I was told that my application was denied for insufficient credit history and high revolving credit. Currently, I have credit with Amex, Cap One, Chase, and Citi with Cap One and Citi being recently opened within the past month. For what it’s worth, I was a Discover cardholder about two years ago, but I closed the joint account because I divorced my spouse. Otherwise, the account would still be open. I am a military veteran who served four years in the Army and deployed to Iraq. And no, I am not trying to use my military status to get favor, but in my opinion it is worth mentioning. I accrued some $11,000 of credit card debt with my ex-spouse, but that shouldn’t be a factor. I also have a joint auto loan with around $12,000. Nevertheless, I am a very responsible with my credit as my credit report proves I never had a late payment. My right as a consumer is to dispute Discover’s decision and make the company reconsider based on my credit history for the past 11 years. Discover “it” is the best cash back credit card and I want that card back in my wallet. Please reconsider your decision, Discover. Thank you.

Reply

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