Discover Financial Services Corporate Office - Corporate Office HQ

Discover Financial Services Corporate Office

How would you rate your experience with Discover Financial Services ?

[Total: 4    Average: 2/5]

Discover Financial Services Corporate Office Address

Discover Financial Services
2500 Lake Cook Rd
Riverwoods, Illinois 60015

Contact Discover Financial Services

Phone Number: (224) 405-0900
Fax Number: (224) 405-3555
Email: Email Discover Financial Services

Discover Financial Services Facts

Date Founded:
Founding Location:
Number of Employees:

Discover Financial Services Executives

CEO: David W. Nelms
CFO: R. Mark Graf
COO: Roger C. Hochschild

Discover Financial Services History

The Discovery Card was introduced in 1985 by Sears; the card was offered through Dean Witter.

Dean Witter was bought out by Morgan Stanley in 1997.

Discover was spun-off from Morgan Stanley as an independent company.

Discover Financial Services distributes Discover brand cards to 25 million members, licenses Diners Club credit cards, offers direct banking services, makes business and personal loans, and runs the PULSE network ATM system.

The company is publicly traded on the New York Stock Exchange under the ticker symbol DFS, is a member of the S&P 500, is #286 in the Fortune 500, has 14,128 employees, had $7.19 billion in revenue in 2013.

Discover Financial Services FAQs

Question 1: What is the phone number for Discover Financial Services ?
Answer 1: The phone number for Discover Financial Services is (224) 405-0900.

Question 2: Who is the CEO of Discover Financial Services ?
Answer 2: The CEO of Discover Financial Services is David W. Nelms.

Question 3: Who founded Discover Financial Services ?
Answer 3: Discover Financial Services was founded by in .

{ 12 comments… read them below or add one }

Judy McElhenny July 11, 2019 at 9:51 am

My payment was taken out twice.I know that I am on a program to pay off my cards r and I am following through with very month.When I called U got a lot of double talk trying to say that I previously had automatic payments which I did not! The only agreement that I had other as once a month for 251.00 I was told to hat I had to wait 10 days for a check or 2 weeks for an electronic check.Why do I have to get sit that long,I am on social security and I need my money! I thought Discover was a little more honorable that some of the other corporations,but I guess I was wrong!


Staci M. October 17, 2018 at 10:42 am Discover Card Unethical Business Practices Creates Solhenitzyns’ Gulag Archipelago. I will not remove this comment until this credit line is restored as initially agreed upon.


Melissa Dennis July 4, 2018 at 7:35 pm

I have question. Is there a paralegal named Mike Sorensen or Mike S. of any sort that works or worked as a paralegal for Discover there. He may be more toward the Mid to East Coast region. Does he make calls to people’s homes with legal questions or advances with an Alison Hartwell Eid?
I was contacted by these people and relayed some things that are now in question from my person and want some answers immediately. First, they said they were compelled to check personal references and then made some comments about validity as far as others behavior around me including the main card holder for the account I use. The whole thing is insulting at this point in time, as it does involve my right to Federally enact a legal settlement on my own behalf and question of the other. I am seeing here that some slurs were made and it did not work out good at all with more than one unstable person including a reference. This was not intended from my person and I wanted to do things on my own behalf and now see an imposition here.
I am noting here that these people said if there was an emergency from my end of things noted Federally, that they would increase a credit line under my and the other persons card account. This has been done around June, 20th, 2018. So far this experiment or check, I am not sure, has been quite a burden to my time and energy. I was told I was being mandated to work for a Federally recognized company and to check them. They did commit ill acts at me and meanwhile, this lost of life prediction from them occurred about my pet or at least lost told dead. There was interaction with this known unstable person from them and things that just should not have happened. I tried to change jobs and check out what actually happened to my pet. She could not be found. I am not going to draw conclusions for you here. I tried to see if she was elsewhere, I got hit with non compliance not remitting services from police, lying friends of witness and then a “Felony” upon pursuant of failure, that is wrongful in act trespass warning for looking at an abusive person’s house who had contact with them. They involved policing malpractice and claimed Federal Police that advised me. I am not in immediate danger of my person, but it is a hazard to my person and I have not received any due recourse in this matter when I tried to get Alison Eid’s attention for help in the imposed matter.

Since all this started, less than 2 month’s disappearance of my animal and almost immediately after I left for work, They increased our credit limit as Mike Sorensen said he would by $1000.00. We are low income and do not qualify. I called Discover Card Customer Service on July, 2nd, 2018. The woman on the phone said the increase came from a corporate or internal financial agent’s overall decision making process about our account and that happens from time to time. This based on time of account and overall factors or consistent payments. I do not agree that is what had happened. This is in conjunction to my comments here from the Paralegal at your end.
I want to know how to contact this person Mike Sorensen or his advisor. The ulterior abusive person was one out of another that they used as a reference for Federal checking and I do not respect or appreciate these people’s influence and advances toward me along with employment bashing I experienced and threats about that that went with the animal stated here. I have some evidence. I am keeping a copy of information sent to your Discover complaint site and company. I did not get too far with the phone call to customer service. I wanted to wait until I could address things in a civil manner.


sheila eubank January 31, 2018 at 5:44 pm

I Sheila Eubank refinance my home to pay off some debt. My Title co.( Title Source) wired the money to Discover through Bank of Mellon new York. Your Discover Card Dept has refused to Credit My acct even though your bank has gotten the money. I’m very disappointed with the research dept that is supposed to be finding the 15,300.00 dollars.
iI have called and emailed and faxed so much info yet it’s almost 2 months now and still nothing. The money was received by Discover on 12-4-17 @ 4:25pm. i know this because i had to call Bank of Melon myself to get the info. Bank of Mellon found the transaction right away. I called again to Discover and am still getting that the dept that handles the issue has to do the deal. Please Sir this handled. And they Dept that is supposed to find the money need to investigated because they are not doing anything to straighten this out.
Thank You and please help me.
Sheila Eubank


Ronald Gaudelli November 3, 2017 at 9:21 am

I submitted a dispute (claim # 325961246B) regarding the merchant’s failure to provide the contracted services for which it received payment. The merchant provided Discover with a copy of the contract with my signature in support of its charge. However, it did not provide any proof of delivery. I provided a significant amount of doXXXXentation that shows the merchant did not provide the service including a copy of a contract I had to enter with another merchant to get the service that the first merchant did not deliver. I have had several conversations with Discover’s Billing Assistance Dept. regarding this claim. The last conversation was with a supervisor of the department who told me that because the merchant provided a copy of the contract in which I agreed to pay for the service she could not approve my claim in spite of the fact that the merchant could not prove it provided the services and I provided evidence that it did not. The rationale of this supervisor is beyond comprehension. I am on the verge of ceasing my business with Discover.


david October 21, 2017 at 12:43 pm

I received a call from 614 758 2143 which caller id listed as Discover Financ (that’s all that showed on the display). A woman who identified herself as “Samantha” and said “Is this Cynthia?” I told the woman “no” and she the asked if I was Cynthia’s husband. I said no that I have a sister named Cynthia but the woman never attempted to identify who I was, she just told me she wanted me to give a message to Cynthia assuming she lived with me. I informed the woman that Cynthia didn’t live with me and she again pushed for me to get a message to Cynthia. I told the woman I would not do her dirty work and that she had to do her own research. I then told the woman in no uncertain terms that she was NOT to call me again.
My sister and I have not had the same address or phone number since 1983 when I graduated from high school and moved out to start my adult life. “Samantha” clearly did no research to verify who Cynthia was nor did she verify any current contact information. I do not like getting calls from garbage like Samantha who is too lazy to do her job and would rather have me do the work for her.
This is your only warning: DO NOT call 661 822 XXXXX EVER AGAIN! I do not have any business with you and because your company is too lazy to do your own research, I won’t EVER do business with you. If one of your worthless, lazy, good-for-nothing agents calls me again, I will respond by sending you a bill for my time. I charge $10,000 an hour with a two hour minimum charge.


Madeline Baez September 26, 2017 at 6:57 pm

Back in May 2017 I received a pre approved discover card mailing and applied. To my surprise I was approved for $12,0000. Got my card, no problem. Started charging card and just last Friday September 21, found out by checking balance on app that my credit line had been lowered to 6700. Making me negative $91.00. I have made all my payments on time and way over minimum. I have talked to 5 reps, 3 of them very rude and they claim that perhaps the computer made a mistake when I was approved for such an unusualy high credit line. So my credit score will take a hit, my finances are stressed and all they can say is sorry? I am not happy with their explanations and would like to speak with someone outside customer service. Please help.


John Boyer, Executor of Estate August 15, 2017 at 4:07 pm



Tammy Robinson August 18, 2017 at 2:06 pm

We have updated the fax number. Thanks for letting us know it was out of date.


John Boyer, Executor of Estate August 15, 2017 at 3:54 pm

Discover Account 500001599995. Mary Boyer is Dead. She has been dead since 06 January 2017. She was buried on 14 January 2017. I am unable to discuss her account with R. Simon, Discover, Operations Director at Discover personal Loans. I get rolled over to a call center rep who takes the information and I never hear back. If you are interested in making a settlement for her account, call me at 602-384-XXXXX. I am the Personal Representative and Executor of the Estate of Mary Louise Boyer.


Wayne Seers July 17, 2016 at 10:21 am

According to the Discover Bank Fraud unit employees I have talked with they lack supervision capable of reviewing the accuracy of their research and ability to correct errors in their performance on the job.

I recently opened a Discover Bank savings account and used a loan from my Merrill Lynch operated 401k retirement account to make the account opening deposit. I linked the Discover account to my Credit Union account and tried to send some off the money from my 401k retirement account loan to my Credit Union account and an employee of the Discover Bank Fraud unit is convinced these are fraudulent activities. I tried to arrange to discuss this with the Supervision and offered to help them confirm the funds from Merrill Lynch are my own bank cleared funds but was told supervision is not able to review and reverse decisions made by the fraud investigation personnel.


Anitra Smith September 19, 2015 at 6:43 pm

I would like to be reconsidered for a Discover “it” credit card. On September 19, 2015, I applied online twice because I made an error on the first application. So I was automatically denied without submitting any further doXXXXents as the first application requested. So I called Discover at 1-888-676-3695 and spoke with Mindy who corrected the error then advised I wasn’t approved. So then I called Discover a few more times to be reconsidered. I was told that my application was denied for insufficient credit history and high revolving credit. Currently, I have credit with Amex, Cap One, Chase, and Citi with Cap One and Citi being recently opened within the past month. For what it’s worth, I was a Discover cardholder about two years ago, but I closed the joint account because I divorced my spouse. Otherwise, the account would still be open. I am a military veteran who served four years in the Army and deployed to Iraq. And no, I am not trying to use my military status to get favor, but in my opinion it is worth mentioning. I accrued some $11,000 of credit card debt with my ex-spouse, but that shouldn’t be a factor. I also have a joint auto loan with around $12,000. Nevertheless, I am a very responsible with my credit as my credit report proves I never had a late payment. My right as a consumer is to dispute Discover’s decision and make the company reconsider based on my credit history for the past 11 years. Discover “it” is the best cash back credit card and I want that card back in my wallet. Please reconsider your decision, Discover. Thank you.


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