Delta Corporate Office - Corporate Office HQ

Delta Corporate Office

How would you rate your experience with Delta Air Lines ?

[Total: 7    Average: 2.6/5]

Delta Air Lines Corporate Office Address

Delta Air Lines Inc.
1030 Delta Blvd
Atlanta, GA 30320

Contact Delta Air Lines

Phone Number: (404) 715-2600
Fax Number: (404) 715-1400
Website: http://www.delta.com
Email: Email Delta Air Lines

Delta Air Lines Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Delta Air Lines Executives

CEO: Richard H. Anderson
CFO: Paul A. Jacobson
COO: Stephen E. Gorman

Delta Air Lines History

Delta Airlines began in 1925 as Huff Daland Dusters.  The company began with a single crop duster that began carrying single passengers from one Southeastern state to another in 1929.

In 1928, Collett Woolman purchased the company and renamed it to Delta.

Today’s Delta is the result of numerous acquisitions of smaller airlines.  Some of these include Pan American in 1991, Chicago and Southern in 1953, Northeast in 1972, Northwest in 2010 and many more.

Delta became an international airline in the 1970s when they began flying to Europe.  The entire Pacific region was added in the 1980s.  Today, the company flies to every continent except Antarctica.

Delta currently operates over 5,000 flights daily worldwide.

Delta Air Lines FAQs

Question 1: What is the phone number for Delta Air Lines?
Answer 1: The phone number for Delta Air Lines is (404) 715-2600.

Question 2: Who is the CEO of Delta Air Lines?
Answer 2: The CEO of Delta Air Lines is Richard H. Anderson.

Question 3: Who founded Delta Air Lines?
Answer 3: Delta Air Lines was founded by in .

{ 43 comments… read them below or add one }

GARY GRAVES July 9, 2018 at 9:25 pm

MY WIFE HAD A VOUCHER 0068626560393 THAT WAS SUPPOSED TO EXPIRE ON AROUND APRIL 31, I CALLED DELTA AND SPOKE TO A REPRESENTATION AND INFORMED HER I NEEDED A EXTENTION DUE TO MY WIFE BEING SICK AND COULD NOT TRAVEL I WAS INFORMED BY A DELTA AGENCY THAT HER VOUCHER WAS EXTENDED UNTIL JULY 14. I TRIED TO USED HER VOUCHER ON JULY 9, AND WAS INFORMED THAT IT HAD EXPIRED AND COULD NOT BE USED. SOMEBODY AT DELTA AND MADE A MISTAKE AND ME AND MY WIFE ARE PAYING FOR IT. WE ARE BOTH SENIOR CITIZENS AND SKYMILES MEMBERS. WE ALSO HAVE BEEN FLYING DLETA NUMEROUS YEARS AND CAN NOT UNDERSTAND WHY AFTER SPEAKING TO A AGENT AND GETTING A EXTENTION FOR MY WIFE VOUCHER THAT I WAS INFORMED THAT I COULD NOT USE THE VOUCHER AND THE EXTENTION WAS NOT IN THE COMPUTER. WE CAN NOT AFFORD TO LOSE OUR VOUCHER OF $631 DOLLARS.

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Karen Clouse July 3, 2018 at 11:06 am

Recently flew from Philly to Detroit on Delta. Had my 6 year old nephew coming home to MI to visit family. We were assigned seats (not together) so when I asked at boarding for a seat next to him, I was told by Delta staff as I purchased “economy” tickets they would not change our seats! Per federal guidelines minors are to be seated with family, he was not even in the same row!! Will be filing a formal complaints with Delta and federal authorities about this dangerous breech in law and Delta’s money grubbing policies! Never will fly Delta again!!!!!!

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Francoise Golder June 1, 2018 at 8:57 am

I was upset with the changes for a luggage to be put in suit…$60.00
We were not informed of this. I needed assistance via wheelchair.
When ask the clerk at Delta told us that it was free if we took it in the plane.
It should be the reverse…for people overloading the aircraft with their luggage, bags and others stuff….
Thank you for reading my concerns.

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Becky Johnston April 27, 2018 at 12:02 am

On March 31 my husband, 2 teenage daughters and 14-year-old grandson left SLC on a trip to Johannesburg, South Africa. Without going into details, and realizing that the problem originated with the South African government and not with Delta, I need to offer some special gratitude to a handful of Delta employees who went beyond their duty to make a difficult situation endurable. My husband ended up on the flight to South Africa, while I stayed in Atlanta with the 3 kids to try to solve a couple of problems on Easter weekend so we could meet up with him on a later day. 1. My first encounter with a Delta employee who went out of her way to help was at the gate when we were told we couldn’t board with my grandson. Needless to say, it was a devastating experience, but Pat Brown, a Passenger Service Agent and PSA Red Coat in Atlanta, went out of her way and beyond the call of duty to help me work through the issues we had and make sure that I, my daughters and grandson were on a flight the next day. I can’t thank Pat enough for her caring concern and taking care of us beyond what was expected. 2. The next Delta employee to help was Catherine Farrar, an Atlanta based flight attendant on DL200, that showed compassion and concern for my husband when he was extremely distressed over having to leave his Wyoming family in Atlanta, not knowing if we were going to even make it to South Africa. Knowing that someone cared in actions and words helped make his long 16-hour flight more bearable. She also asked her fellow flight attendants to watch over us on our return flight to make sure everything went well on the flight back to Atlanta 16 days later. 3. Now to a handful of kind flight attendants on our return flight DL201 on April 15, 2018 from Johannesburg to Atlanta: Edie Marie Kaizer Rattner, Janis Newcomb and Linda Thompson went out of their way to make sure that all of our needs were met, even to lending me a personal portable battery charger because the outlet at my seat wasn’t working. I think I may have left out a flight attendant or two whose names I didn’t get. To the entire crew of flight 201: Thank you for everything you tried to do to make our flight pleasant (as much as a 16-hour flight can be pleasant). In conclusion, after a previous difficult situation 6-months earlier, this handful of people, and some recent experiences with Delta phone agents, have restored my confidence in Delta. Thanks to each person mentioned above and to Delta for encouraging the kindness we experienced. P.S. to all the Delta passengers out there — my experience over the years of frequent flying has shown that being respectful to Delta employees in times of stress pays off in return kindness. Often they’re put in difficult situations and they must deal with disrespectful passengers daily. They seem happy to help passengers through difficult situations when they are treated with respect.

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David February 12, 2018 at 3:26 pm

Yes Delta lost my bag back on 1-4-18. I have been calling for the last 6 weeks after filling a claim and know one can give me any information . I done trying to settle this claim if I’m not contacted on 2-12-18 I will be contacting my lawyer own 2-13-18 a filing a law suit against delta thanks.

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Danielle Sperry December 19, 2017 at 9:11 am

I booked a delta flight for my cousin, Scott Czech, who has down syndrome, from JFK to Tampa for Thanksgiving 2017. My first complaint is that you took away the option when booking the flight for assistance for a person with a disability. However, when I called Delta to make arrangements for assistance for him….when I say assistance I mean the person bringing him to the airport gets a pass to escort him to the gate, wait at the gate with him until they start boarding people with children, elderly and disabilities, the representative told me it was first come, first serve basis. I said, you aren’t even providing the assistance anymore. I said, so you are discriminating against people with disabilities? How do you know how many people flying each day will need assistance? After a back and forth and the rep telling me she can’t guarantee assistance, she said she would put it in the notes. The trip was a nightmare. Each person dropping him off and picking him up was given a hard time about getting a pass. It took the person picking him up over an hour to get a pass even after speaking with a supervisor. She was so worried that Scott would be wondering around the airport alone while she was trying to get a pass. I planned on never using Delta again, unfortunately, I had to use Delta again for his trip for Christmas because he had to have a direct flight and Delta was the only one coming from JFK to Richmond. I am writing this complaint so you can ensure your representatives are aware people with disabilities fly everyday and they and their caregivers should be treated with respect and dignity. While I was writing this, I was making arrangements for Scott’s assistance for his trip for Christmas to see me and the representative I was on the phone with, Hance, was extremely helpful and respectful. You need to know the good and the bad. Thanking you in advance for your attention to this complaint.

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laura tokioka August 8, 2017 at 9:54 pm

flew Delta because I was being medically evacuated back to a USA hospital. I had 2nd degree burnt feet, a broken arm and a torn up hand. In LAX Delta took all passengers in wheelchairs and the disabled and stuck us out on tar mack where the planes were fueling up. We got to sit in the rain and breathe in the exhaust fumes from the planes.delta took its most vulnerable clients and put them in direct harms way.I have attempting to contact customer care,tweeted & no response until today.I had an insensitive,”manager”the new term for workers so when you ask for managers they all are managers.Bet they arent on managers salary.I was given option to have flight be reimbursed and a $500 voucher or one voucher for entire amount.I choose one voucher only to find 2 vouchers issued to be used on separate bookings.I was flat out lied to after another 2 plus hrs called back to speak w manager who told me he call back by end of day and did not.WHAT KIND OF AIRLINES TREATS DISABLED PEOPLE THIS WAY? Delta harming the vulnerable and lying to its customers.It is now 5 months and no resolution.I have regularly been given incorrect phone numbers to call. This is the way Delta wears you down to give up so their greed can take over their humanity.The Delta agent didnt address the main issue of why it is doing this to disabled clients. The agent was rude. UI had to explain the situation 3x before she could comprehend what was being said. Delta you owe it disabled people to care enough to make it right!Sad that a company has to stoop so low instead of just learning and making it right.

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mesiti August 3, 2017 at 2:06 pm

Delayed flights for 48 hours, but flights were going out. they put us in a hotel no food,
no luggage and very rude costumer services. Worst Airline Ever, I will not fly them again.

I called costumer service, they were just a rude as the supervisor. I lost time out of work.
I don’t understand what’s going on with the Airline’s these day’s, better off driving. I think the CEO should re evaluate these employees or send them to personality school, rude rude rude.

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Ajay Shah July 18, 2017 at 9:43 pm

for missing bag whom should i contact ??
tried all web address and DELTA web site but, no response until today ??

can any one help to give me email address please

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Mary Hooge June 13, 2017 at 7:37 am

I want to thank Delta headquarters for withdrawing their funding for the Shakespeare play now being played where President Trump is being depicted as getting killed. That is beyond the pale and thanks that you stood up for decency! As I have in the past, I will continue to use Delta for my flying needs.

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Ed Seaver March 29, 2017 at 9:52 pm

May I have the Delta’s HR mailing address?

Thank you.

Ed Seaver

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Timothy Smith January 3, 2017 at 4:18 pm

Been waiting for a response for 4 days haven’t received one yet thanks Delta ,617 279-XXXX

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scott delaney July 28, 2016 at 8:51 pm

I first want to be clear that this is not by any means my intention to benefit from any of this……….My ex wife ( of which we were still very much in love) passed away 2/28/2016 from cancer and worked for 30 yrs as a flight attendant.Im told that her siblings,nieces,nephews are entitled to Nothing in regards of the pension she would have received. Is this Truly Correct? Does the company keep every nickel of that pension/retirement without regard to her years of service and her immediate family? I know you dont owe me any answer to this but if this is correct there is something severely wrong with this picture,wouldnt you think?

Scott Delaney…..ex husband of Elizabeth Orme Delaney

617-981-XXXX cell

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Adan Brunner February 15, 2016 at 11:32 am

thanks for this article I really enjoyed it

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Beverly Carson July 10, 2015 at 12:19 pm

I purchased 4 companion first class tickets from San Antonio, Tx to Zurich in December of 2014 leaving on June 21 and returning from Budapest on July 5. After arriving at the airport, my husband was very dizzy, and we were afraid to begin the flight at that time. My brother who has physical challenges could not fly without me, and I was not about to leave my 74 yr old husband in Budapest. We asked the Air France attendant to see if there were seats available for the next day providing we could travel. He told me to call Delta directly as he could not help. After over an hour on the telephone, I was told that there were two seats on the next day in first class; however two of us would have to fly economy. I agreed so we could get home. She then told me she would have to charge me $2400 PER SEAT to change from first class to economy. That made no sense to me, but we needed to get home. My husband told me there were several first class seats available on both first legs of the trip home. I telephoned when I returned home to find out why I was charged $2400 a piece when there were seats available and was told that my first class seat fee was applied and this was the difference in cost. Brian said that the ticket would have been around $9,000 to fly home eceonomy if they had not applied my first class ticket as partial payment. Either Delta is taking their prices to a new level or this gentleman was confused. We have always flown Delta when possible; however, I will try not to make that mistake again.

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LaQuitta Monroe June 8, 2015 at 1:08 am

I have an complaint regarding Delta Airline at El Paso, Texas. Today June 7th 2015 at 5am, my husband R****** L. M***** checked in and requested security passes for his family in order to watch him leave for deployment to Afghanistan. Sergeant M***** was informed by the ticketing agent on 3 different occasions that she would only be able to issue one security pass. However, the problem he has a family of four, myself (his wife) and his three children ages 15, 14, and 7. We were not the only military family that was informed this new information. I’m not sure if you understand how difficult it is for a loved one to leave for war, and not knowing if you will ever see him or her again. An extra 45 minutes to an hour would have meant world to myself and my family and for the other spouses and their families. We only wanted to see our soldiers department. If a man could put his life on the line for his country at least his country could allow him to spend a few extra minutes with his family. My daughter was two the last time my husband was deployed and she doesn’t remember him going. She is extremely close with her father, daddy’s little girl, and is taking his leave very badly. It would have been wonderful for her to have a little more time with him and to see him fly off.

I’m not sure what the miscommunication was, but before the military reported to the airport we were informed by his Brigade that we would be issued passes to see our soldiers off pass the security gate. It would’ve cost Delta nothing to issue security passes for the Families that just wanted to say goodbye. We cannot understand why there was an issue granting the soldiers last wish that was promised to them. We had all the necessary documents including military IDs, social security cards and passports. There should be a policy enforced that would not allow this to happen again.

I hope and pray you would care about this situation or I will get a response back. I just wanted to make Delta aware on how it made me, my family and other military Families feel on a very difficult day.

Sincerely a very sad and upset military spouse!!

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K. Roelcke May 4, 2015 at 11:13 am

Gentleman,
What in the world are you teaching your attendants. Saturday May 2, 2015 my flight# 5179 departing HPN to ATL was turned around, returning me to the gate after I was verbally degraded by your service flight crew over my EMO dog.
Never in my life have I felt so belittled and openly shamed suffering for days now.
As a prominent Aviation Company owner, I can promise you had any of my ground crew or flight crew violated a single sole’s Human Rights, they would never work again in the industry. A Ms. Traci C and a Shanea J
Not only was it an abuse of perceived power, but an enormous cost to the company and passengers alike, wasting time, ramp costs and fuel.
My 3lbs dog was taken home in a bag flown in on the left seat of one of my BELL 407 helicopters and has remained by my side this past year faithfully as I recovery from a serious attack.
My waver was presented to your contracted gate manager clearly citing the FAA reg and may I add I was correctly tagged.
Upon my boarding I sat as I always do quietly in my seat waiting for the doors to close when after we took numbers to depart the flight attendant made a pass through as we waited for clearance. She stopped by me, looking at me and saying out loud that I had to put the dog away for the duration of the flight. I looked at her and said the dog is tagged EMO and I have zero issue placing her in her bag during take off and landing but that she will sit on my lap for the duration of the flight as she is allowed. Off she went and the second attendant came to my chair and said. “I don’t have your dog on my sheet so” this is when I stopped her and presented her the tag, she said she didn’t care if she was tagged an emotional support dog that it wasn’t on her sheet and preceded to cite me my two options. “1. Take it up with someone in ATL after you land or 2. return you to gate and get off my flight”.
There the passengers began assaulting verbally saying out loud “you should put her in a bag” referring to me and other very very offensive sentences and language pertaining my mental health as their ignorances flared.
I remained calm and quiet waiting for my escort to be taken off the flight.
Katharina Roelcke, CEO
The Aviation Executives
I’am NOT going to let this rest until this matter is corrected.

Katharina Roelcke, CEO
The Aviation Executives

Katharina Roelcke, CEO
The Aviation Executives

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Jelena September 2, 2014 at 1:24 am

My name is Jelena and I was a passenger on a flight DL1531 on August 31, 2014 from Los Angeles (LAX) to Seattle (SEA) at 6:30 PM. I am a long time customer of Delta airlines and I frequently fly to Europe. I am a member of frequent flyer program Flying Blue. On August 31, 2014 (flight number DL1531) I asked the representative of Delta Airlines who was helping customers at the gate, her name was Emily, to register my miles from LAX to SEA. However, Emily rejected to assist me saying that she can’t help me because it is impossible to register FLY ING BLUE miles at the DELTA gate and I have to call directly AIRFRANCE. When I asked a question, why can’t she help me at the gate, and I explained her that I was able to do exactly the same procedure on the way to Los Angeles, Emily became very angry and followed with the rude and offensive behavior, showing her negative attitude towards me and my husband –frequent DELTA airlines customers. Every time I asked her a question, her answer was supported by sarcastic, ignorant and provocative comments. Finally, she called the supervisor – Stanley K. Stanley was also unable to help me with my request as well and throughout the conversation we had he showed his attitude and unprofessionalism. With the single excuse: “I am busy right now and I can’t help you” and no apologizes he said that I have to call the number on the back of my FLYINGBLUE card in order to register my miles. Then he simply walked away.
The customer service I experienced from the representatives of the DELTA Airlines company – Emily and her supervisor Stanley K, was extremely unprofessional, impolite and disrespectful. These employees created very negative impression in my mind which significantly lowered my brand loyalty towards the DELTA Airlines company. In this highly competitive environment, the employees like Emily and Stanley K. create an impression that DELTA Airlines are very unprofessional, which essentially damages your company image. If Emily and Stanley K. will continue delivering “customer value” the same way they delivered it to me and my husband, your company will lose clients and business. Based on the experience I had with the Emily and Stanley, in the future when I will plan my trips I will try to avoid DELTA knowing that this company is operated by people who disrespect me as a frequent customer and can’t satisfy my expectations of the quality and my perceived values.

Best Regards,
Jelena

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stacey Levy August 23, 2014 at 11:18 pm

Sky Club Palm Beach International, Departure Aug. 6th 2014 Your “Welcome Committee” inside the doors of the Lounge were not welcoming at all. You tout the coddling comfort on your website, yet attitude is everything. I suppose 6:30 am is to early to be kind?? My daughter and I were traveling 1st class to Tuscon. I am a Centurion member, as well as my husband, holding 2 black cards. My daughter is either Platinum or Gold. I wasn’t allowed to bring her in as a guest. I was told with a curt tone, forgetting the coddling part, to pay or leave. I left. You wanted me to pay $29 for her entry for appx one hour. That’s a mighty high price for a cup of coffee. Moreover, would you make that business decision while negotiating a deal for Delta, or would you leave your child at the gate? I pay her card fees as well as mine, I certainly can afford the fee, but cant afford the pettiness and attitude. Centurion says the rules came down from you. Yo The club was empty at that time. It cost not a cent, to be nice to someone. Bad judgement call. Centurion said the rules came down down from you.

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richard August 17, 2014 at 8:44 am

Mr. Madden,

While I thank you for your response and sentiment, I am left confused by the bulk of your correspondence:

1. please enlighten me as to what “actions” your phone and correspondence teams have taken aside from circulating emails;

2. please let me know when I can expect a refund for the unused portion of my ticket;

3. please explain what is meant by “we hear you”, as, from my perspective, no action has been taken other than denying responsibility and/or shifting responsibility to other parties (Delta to Air France);

4. please let me know why my request for reimbursement for travel expenses in the amout of $383 has not been addressed – travel expenses incurred by me for Delta’s inability to provide a reasonable itinerary;

5. please inform me as to what “steps” you have taken “to prevent this from happening in the future”.

I am cc’ing Mr. Brian McQuillen of the DOT who has kindly become involved in this matter.

Richard Lapin, MD

Hello Dr Lapin,

RE: Case Number 13177508/13208020

Thanks for emailing us about your experience on July 13. I am very sorry to hear of your father’s passing. It must be frustrating to feel like you weren’t heard by our Customer Care Phone agent or our Customer Care Correspondence agent, so I was happy to review your comments again to see if there was something we missed.

I see that your flight from Tel Aviv to Paris was delayed due to an Airport Closure, and your flight to Baltimore was canceled due to the weather conditions. We know you’re eager to get to where you are going, and it’s difficult when you have to wait, especially traveling under such extreme circumstances. I completely understand your frustration with all that happened and you having to purchase a train ticket to Baltimore.

I know how disappointing it is to be on a delayed flight and the agents at the gate of your connection flight will not allow you to board. Your time is valuable, and to be told you couldn’t board when theplane was still at the gate and the door was open, is upsetting. On international flights, if passengers are not in the gate house 45 minutes before the flight the agents will release their seats. We had likely calculated the plane’s weight and balance, and the Captain had secured our departure slot by sending critical information to Air Traffic Control. Any delays, at that point, could have caused us to lose our departure slot.

With that said, I was glad to see that our Customer Care Phone agent was able to submit your ticket for a refund with Air France for the unflown portion of the ticket. I understand that you are not happy with the apology our Correspondence agent sent you, however we are here to apologize for the issues that happened and for Delta and Air France as a whole. You definitely deserve caring assistance.Like you, we expect our team members to conduct themselves professionally. They are not required to send personal apology letters. Our Phone team and Correspondence team have tried to show you, in both words and actions, that we really missed the mark.

We Hear You

I will be sure to forward your comments on to our Airport Customer Service and Flight Operations leadership teams for both Delta and Air France. We’ll use your feedback to help us improve our service. Ihope you know that your feedback was well received and we’ve taken steps to prevent this from happening in the future.

We hope you next trip is under better circumstances and hope that it is pleasant in every way. Thank you for choosing Delta.

Regards,

Hal F. Madden

You Share, We Care

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Ruth J Drum August 9, 2014 at 2:05 pm

My brother died July 25,2014, I called Delta for a flight from Pittsburgh to Burlington, VT.
They were very helpful and got me on a flight 7/28 out of Pitts. to LaGuardia, to Burlington,
Vt. They were very helpful at the airport in Pittsburgh as Security took me over to right
lane instead of long lines as didn’t have to take shoes off, or jacket off, unless I had
something in pockets. Delta couldn’t do enough for me. Thank You, Thank You Delta.
The girl on phone when I called up Sat. 7/26 was very nice to me under my grief too.
Jaime was her name …thank her for me. Will fly Delta all the time.. You are great !!!!
Talking to a real person on phone was great too. Glad Delta is #1 now.
Ruthie Drum

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Seth Aniagyei April 3, 2015 at 11:11 pm

Is Delta Airline really that sweet as you make them out to be? They made a living hell out of my life. Checking my bags in was hell, TSA also kept me waiting and going through my staff without finding anything illegal. I missed my flight at the end of the day and had to pay a penalty of nearly $700 USD to re-book my flight for the next day. The whole mess up on that day set forth an unfortunate chain of event which made me loose even more money. Business opportunities i missed, sales i couldn’t make out of some products i wanted to sell to specific clients who are extremely time conscious, extra debt incurred on my travel, loosing my laptop upon arrival at PDX. Thanks to Travelex Insurance, I am getting a new laptop and a refund for other things. My experience wasn’t a pleasant one but that is not to say that, all Delta Airline reps are bad. There is one lady who was super nice, my wife cried at the airport when i missed my flight. I do not remember the ladies name but she works at PDX, i think she is their supervisor. She was extremely nice, professional and friendly. Others were not , they actually laughed at me behind my back. For some reason,I felt it had something to do with the color of my skin because of the nature of events that took place that day.

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richard lapin July 30, 2014 at 9:01 am

Dear Delta Administration,

I submitted the letter found below on 27 July 2014 and received a response from Ms. Debbie Schwartz 29 July 2014 (also below).

Ms. Schwartz’s apology, while perhaps sincere from her end, represents nothing more than empty words in an electronic transmission from a complete stranger, detached from the events which took place; an apology from those who are responsible for their actions would be appreciated.

Ms. Schwartz furthermore is passing responsibility for Delta agents’ decisions to Air France. This seems grossly inappropriate, both from the perspective of refusal to own up to actions on Delta’s part, and the ease with which Ms. Schwartz transfers the issue to another party.

Once again, I ask for apologies from Ms. Tamara Nielson and her supervisor from BWI, and reimbursement in the amount of $383 for travel expenses incurred owing to Delta’s inability to follow through with a viable itinerary. I will gladly provide receipts.

Thank you.

….

My experience with Delta goes beyond miserable and disappointing.

My father died unexpectedly on 12 july 2014. I live in Tel Aviv, and was able to procure an airline ticket to Baltimore for my father’s burial on 13 jul through Air France/Delta with a layover in Paris and New York. The Tel Aviv flight was delayed; despite the late landing in Paris, I arrived at the gate for my flight to JFK 15 minutes prior to departure time. The aircraft door was still open and Delta airport personnel were still onboard; I explained my situation at the gate and was denied boarding. An Air France agent worked for two hours to assure that I would have a place on the next Delta flight.

I arrived in New York. The JFK-BWI flight was initially delayed, then cancelled. The only option that I was given was a next-day flight through Raleigh, arriving to Baltimore in the late afternoon – well after my father’s funeral. I was obligated to make my way to Penn station and from there, at 3am, take a train to Baltimore costing an additional $150.

Returning to Tel Aviv with Delta was no less of a nightmare. I have already submitted an account of my initial experience at BWI with Ms. Tamara Nielson; to this day, I still do not understand how/why I was treated so horribly by this individual (below is the Delta response and my initial account):

Thank you for your correspondence regarding your recent travel experience.

We appreciate your comments regarding the unsatisfactory customer service you encountered. After reading your remarks, I certainly understand why you wanted to bring this matter to our attention. I am truly sorry you did not receive the service you expected and should have received, as we expect our employees to be helpful and professional at all times. Please know I will be sharing your comments with our Airport Customer Service leadership team for internal follow up.

It is our goal to provide exceptional service on every occasion and we hope you will provide us with an opportunity to restore your confidence. We look forward to your continued patronage and the privilege of serving your air travel needs again soon.

Yours Sincerely,

Maureen Kaplan

DELTA AIR LINES, INC.

Customer Care

image001.jpg@01CFA750.4E672AC0

Original Message Follows: ————————

Delta Air Lines Delta.com Check-in Form

Airline Program:
Frequent Flyer Number:
Country: IL
Phone Country Code: 972
Phone Number: 548053794
Flight Date: 07/23/2014
Flight Number: AF1960
Origin City: BWI
Destination City: TLV
Confirmation Number:
Ticket Number:
Response Required: yes

Message: I had the unfortunate experience of having to deal with Ms. Tamara Nielsen at BWI Airport today. I arrived for my flight to Tel Aviv through JFK/Paris after checking with Air France that the Tel Aviv leg was still active. Once at the check in kiosk, I indicated to Ms. Nielsen that I needed help. Ms. Nielsen rolled her eyes, frowned, and eventually made her way to me. I kindly requested Ms. Nielsen’s aid with the following: 1. bag check in: I checked in one small bag. I asked that the bag be checked through to Tel Aviv. In retrospect, the Tel Aviv leg had already been cancelled owing to regional hostilities. Ms. Nielsen tagged my luggage straight through to Tel Aviv (I have retained the ticket if needed). My boarding pass was marked as 1 bag checked, but the screen displayed “0.” I asked about the discrepancy. Ms. Nielsen rolled her eyes and in a disgruntled tone told me that the boarding pass shows 1 bag. I again explained that there was a discrepancy between the pass and what appeared on the screen, and that this was a concern to me. Ms. Nielsen came back with a more hostile tone, stating “As I said, your boarding pass shows one bag checked.” No explanation was given despite several attempts on my part. 2. seat assignment: I asked that my seat be moved to the front of the cabin. I was curtly instructed by Ms. Nielsen that I must do this on the computer. I was unable to do so. Ms. Nielsen once again rolled her eyes, and reassigned my seat. At this point, the interaction was so unpleasant that I asked Ms. Nielsen if I had done anything to offend her, to which she replied “no.” 3. seat upgrade: I was unable to upgrade to economy plus using the kiosk. I once again requested Ms. Nielsen’s help. She repeated several times that I can do that throughout he computer – I explained that the computer was blocking me from upgrading. Ms. Nielsen rolled her eyes and in a hostile tone told me that she could not help me with this. I understand that people have difficult moments, and that at times there may be, for whatever reason, no chemistry between two individuals. I also understand that part of customer service is recognizing these moments, and moving beyond them. Whatever the case, Ms. Nielsen’s behavior was grossly inappropriate and horribly offensive.

After this experience, I was obligated to rent a car for an additional $56 and return to my family in Baltimore. I was rescheduled to leave BWI on 24 Jul to JFK, then continue directly to Tel Aviv.

The flight from BWI-JFK for which I was scheduled was delayed owing to mechanical problems and weather, as was explained to me. I requested an alternate flight to JFK.

I printed my boarding passes. I saw that the seat for which I had been confirmed – bulkhead aisle – had been changed. I once again consulted Delta customer service, as I have chronic back pain after having undergone back surgery and needed the extra room for the long flight. I was told that my seat had been changed. I requested that my seat be changed back – the response – I’m sorry, but we cannot change someone else’s seat and give it to you. I let the agent know that this is exactly what was done to me without my knowledge, and without the courtesy of an email or phone call. I apprised the customer service agent of my back issue. Her response was that I should have indicated a “special need” thereby blaming me instead of taking responsibility for what was done. In effect, this agent acknowledged that assigned seats cannot be changed at a customer’s request, though that is exactly what had been done to me. After another prolonged discussion, a seat comparable to thae one for which I was originally confirmed was assigned.

I arrived at BWI, checked in, and made my way to the gate – once again, the flight was cancelled. I called Delta customer service (my experience with Ms. Nielson’s supervisor one day prior was also less than positive – she seemed surprised that I asked her for assistance in rebooking and let me know that with so many people to check in, she would not help me). Delta customer service then told me that my only option was to fly from Dulles to JFK. The only was to arrive in time was through a limousine service, for which I pain an additional $177.

I checked in at Dulles; not 5 minutes after check in, I was informed that the Dulles-JFK flight was cancelled. An extraordinary Delta agent at Dulles whose name I unfortunately do not know, provided the option of flying from Reagan National to LaGuardia; he provided ground transportation from Dulles to Reagan National, and from LaGuardia to JFK.

Apart from the last agent who was exceptionally competant and caring (and whose name can certainly be traced), Delta’s service was unexcusably deplorable. I was obligated to spend an additional $383 owing to Delta’s inability to offer timely and viable options, for which I kindly request reimbursement. Letters of apology from Ms. Nielson, her supervisor from that day, and Delta management are also in order.

The response I received was the following:

Hello Richard,

RE: Case Number 13147788

I’m really sorry about your recent flight disruption. I’m happy to review your request for a refund of ticket 0577437220038.

Since the payment for this ticket was collected by Air France, I’ve forwarded your request to our Air France Passenger Refunds experts for review. They’ll determine if a refund is due and respond to you directly.

If you have additional questions or would like to check the status of your request, I’ve listed their contact information below.

Canada & U.S.

Air France Ticketing and Refunds

PO Box 854, Brent House

Wembley

HA9 1BF

United Kingdom

Fax: (011) 44-208-782-8113

CA: Mail.canada.refunds@airfrance.fr

US: Mail.refunds.usa@airfrance.fr

We appreciate your business and hope you’ll continue to choose Delta, our Connection Carriers and our SkyTeam partners for your future air travel needs.

Regards,

Debbie Schwartz

Refund Solutions Specialist

FORTUNE 2014 “World’s Most Admired Companies®”

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J. L. Jaeger July 28, 2014 at 5:42 pm

I have been trying to get someone to help me locate my wife’s luggage. When her trip to Germany was rerouted through London, her bags stayed in Atlanta. The next day, her bags were sent to Amsterdam instead of being put on a direct flight to Germany. They were supposed to be forwarded to Germany but it seems no one can tell where the bags are. It seems to me that a simple phone call from Delta Corporate Headquarters to Amsterdam would go a long way toward solving this problem. My wife’s trip has been ruined by the incompetence of a few people.

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richard July 27, 2014 at 8:01 am

My experience with Delta goes beyond miserable and disappointing.

My father died unexpectedly on 12 july 2014. I live in Tel Aviv, and was able to procure an airline ticket to Baltimore for my father’s burial on 13 jul through Air France/Delta with a layover in Paris and New York. The Tel Aviv flight was delayed; despite the late landing in Paris, I arrived at the gate for my flight to JFK 15 minutes prior to departure time. The aircraft door was still open and Delta airport personnel were still onboard; I explained my situation at the gate and was denied boarding. An Air France agent worked for two hours to assure that I would have a place on the next Delta flight.

I arrived in New York. The JFK-BWI flight was initially delayed, then cancelled. The only option that I was given was a next-day flight through Raleigh, arriving to Baltimore in the late afternoon – well after my father’s funeral. I was obligated to make my way to Penn station and from there, at 3am, take a train to Baltimore costing an additional $150.

Returning to Tel Aviv with Delta was no less of a nightmare. I have already submitted an account of my initial experience at BWI with Ms. Tamara Nielson; to this day, I still do not understand how/why I was treated so horribly by this individual (below is the Delta response and my initial account):

Thank you for your correspondence regarding your recent travel experience.

We appreciate your comments regarding the unsatisfactory customer service you encountered. After reading your remarks, I certainly understand why you wanted to bring this matter to our attention. I am truly sorry you did not receive the service you expected and should have received, as we expect our employees to be helpful and professional at all times. Please know I will be sharing your comments with our Airport Customer Service leadership team for internal follow up.

It is our goal to provide exceptional service on every occasion and we hope you will provide us with an opportunity to restore your confidence. We look forward to your continued patronage and the privilege of serving your air travel needs again soon.

Yours Sincerely,

Maureen Kaplan

DELTA AIR LINES, INC.

Customer Care

image001.jpg@01CFA750.4E672AC0

Original Message Follows: ————————

Delta Air Lines Delta.com Check-in Form

Airline Program:
Frequent Flyer Number:
Country: IL
Phone Country Code: 972
Phone Number: 548053794
Flight Date: 07/23/2014
Flight Number: AF1960
Origin City: BWI
Destination City: TLV
Confirmation Number:
Ticket Number:
Response Required: yes

Message: I had the unfortunate experience of having to deal with Ms. Tamara Nielsen at BWI Airport today. I arrived for my flight to Tel Aviv through JFK/Paris after checking with Air France that the Tel Aviv leg was still active. Once at the check in kiosk, I indicated to Ms. Nielsen that I needed help. Ms. Nielsen rolled her eyes, frowned, and eventually made her way to me. I kindly requested Ms. Nielsen’s aid with the following: 1. bag check in: I checked in one small bag. I asked that the bag be checked through to Tel Aviv. In retrospect, the Tel Aviv leg had already been cancelled owing to regional hostilities. Ms. Nielsen tagged my luggage straight through to Tel Aviv (I have retained the ticket if needed). My boarding pass was marked as 1 bag checked, but the screen displayed “0.” I asked about the discrepancy. Ms. Nielsen rolled her eyes and in a disgruntled tone told me that the boarding pass shows 1 bag. I again explained that there was a discrepancy between the pass and what appeared on the screen, and that this was a concern to me. Ms. Nielsen came back with a more hostile tone, stating “As I said, your boarding pass shows one bag checked.” No explanation was given despite several attempts on my part. 2. seat assignment: I asked that my seat be moved to the front of the cabin. I was curtly instructed by Ms. Nielsen that I must do this on the computer. I was unable to do so. Ms. Nielsen once again rolled her eyes, and reassigned my seat. At this point, the interaction was so unpleasant that I asked Ms. Nielsen if I had done anything to offend her, to which she replied “no.” 3. seat upgrade: I was unable to upgrade to economy plus using the kiosk. I once again requested Ms. Nielsen’s help. She repeated several times that I can do that throughout he computer – I explained that the computer was blocking me from upgrading. Ms. Nielsen rolled her eyes and in a hostile tone told me that she could not help me with this. I understand that people have difficult moments, and that at times there may be, for whatever reason, no chemistry between two individuals. I also understand that part of customer service is recognizing these moments, and moving beyond them. Whatever the case, Ms. Nielsen’s behavior was grossly inappropriate and horribly offensive.

After this experience, I was obligated to rent a car for an additional $56 and return to my family in Baltimore. I was rescheduled to leave BWI on 24 Jul to JFK, then continue directly to Tel Aviv.

The flight from BWI-JFK for which I was scheduled was delayed owing to mechanical problems and weather, as was explained to me. I requested an alternate flight to JFK.

I printed my boarding passes. I saw that the seat for which I had been confirmed – bulkhead aisle – had been changed. I once again consulted Delta customer service, as I have chronic back pain after having undergone back surgery and needed the extra room for the long flight. I was told that my seat had been changed. I requested that my seat be changed back – the response – I’m sorry, but we cannot change someone else’s seat and give it to you. I let the agent know that this is exactly what was done to me without my knowledge, and without the courtesy of an email or phone call. I apprised the customer service agent of my back issue. Her response was that I should have indicated a “special need” thereby blaming me instead of taking responsibility for what was done. In effect, this agent acknowledged that assigned seats cannot be changed at a customer’s request, though that is exactly what had been done to me. After another prolonged discussion, a seat comparable to thae one for which I was originally confirmed was assigned.

I arrived at BWI, checked in, and made my way to the gate – once again, the flight was cancelled. I called Delta customer service (my experience with Ms. Nielson’s supervisor one day prior was also less than positive – she seemed surprised that I asked her for assistance in rebooking and let me know that with so many people to check in, she would not help me). Delta customer service then told me that my only option was to fly from Dulles to JFK. The only was to arrive in time was through a limousine service, for which I pain an additional $177.

I checked in at Dulles; not 5 minutes after check in, I was informed that the Dulles-JFK flight was cancelled. An extraordinary Delta agent at Dulles whose name I unfortunately do not know, provided the option of flying from Reagan National to LaGuardia; he provided ground transportation from Dulles to Reagan National, and from LaGuardia to JFK.

Apart from the last agent who was exceptionally competant and caring (and whose name can certainly be traced), Delta’s service was unexcusably deplorable. I was obligated to spend an additional $383 owing to Delta’s inability to offer timely and viable options, for which I kindly request reimbursement. Letters of apology from Ms. Nielson, her supervisor from that day, and Delta management are also in order.

Reply

k July 27, 2014 at 7:55 pm

dot.gov/airconsumer/air-travel-complaint-comment-form

Reply

Rose Leone June 16, 2014 at 12:09 pm

I would like to be contacted by a supervisor with authority regarding the matter described below:

The evening of May 29, 2014, a day prior to my flight to Barcelona from JFK, I was not able to print my boarding pass. Therefore, I called a Delta representative to ask why. I was on the phone with him until close to 1:00 a.m. and he was not able to give me a reason. I gave him my passport information number and expiration date and asked if perhaps there was a problem with the passport. He said he didn’t see any problem and to go to the airport for the scheduled departure and it would be cleared up there. Having arrived at approximately 4:30 pm for the 7:45 pm flight to Barcelona, at the check in, I was immediately informed that I would not be permitted to fly out because my passport, although still valid, needed a 3-month validity past my trip termination. I was devastated because I had spend all that time the previous night with an incompetent Delta representative and his lack of knowledge or unwillingness to thoroughly do his job cost me my trip and the loss of about $4.000 dollars. Had he told me what the check-in attendant knew immediately, I could have to the consulate for an emergency extension of my passport. A call to corporate customer care proved fruitless. It was clearly the Delta representative’s fault that he didn’t know or did not wish to help the previous night before my trip. Delta has been very uncooperative in resolving this matter or taking responsibility for it. I am thoroughly frustrated with Delta.

Reply

S meyer May 14, 2014 at 11:58 am

I book a round trip from Europe to pick up my dog in Florida after he could not join me in the winter. I spoke to a delta representative In Europe. I booked a flight after checking everything from the type of airline to the waiting times with the agent. Now I am being told by delta that my pet may not join me on May 21 since the rep was a untrained or perhaps an airfrance rep that did not know that pets on delta are not allowed to fly after may 15, mind you if the flight would be a AF flight he could fly. Now the are unwilling to work this out with me. My problem I was told . I spoke to a very nice Ryan Cherry who tired but ultimately I am nowhere and then trying to reach someone on the phone is a nightmare if one works. Does anyone have a number from someone in delta who can make decisions? Other that this ridiculous 800 455 2720 number …..a we’re sorry does not do it or help and I have a whole summer planned around getting my pet to join me!

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Christopher D. May 6, 2014 at 3:01 pm

I sent this to the corporate office and hope I hear from someone:

I would like to speak to someone regarding a complaint pertaining to a horrible attitude by 2 gate employes at gate A-32 on May 4th, the 1:30pm flight from ATL to Denver. My girlfriend and I were traveling together and showed up to find out our seats had been given away. The plane was still loading and we ran up with our tickets in hand and without being greeted, being said hello to or any kind words what so ever, the 2 ladies at the gate just looked at us and said” Yo seats is gone”. I was in shock and said “why”? With a response of ” cause yous was late”. I arrived at the airport an hour and a half before my flight and by bad luck I guess, I had the furthest gate to get to, and not to mention security was a MESS. I explained this to the 2 ladies and their response was “yea right, well maybe you should have gotten here earlier. Know what it aint my problem, you deal with it”. I then lost my temper and told them the way they were acting was “BS”. When I got to the red coat area I then find out the 2 ladies lied and told the Delta Red Coat gentleman that I verbally assaulted them and threw something at them, which is not only a bold face lie but also a disgrace in deltas customer service. He responded with “well I have to believe what my employees say”. So what Delta is telling me is the customer is wrong!? I have never been treated with so much disrespect in my life!

I am a business man that travels a great bit and I also have clients that I fly to Denver to do business. I have used Southwest in the past and NEVER had a problem. I have been hearing that Delta has done some improvements so I thought I would give it a go, my flight from Denver to ATL was very pleasurable and the people at the Denver Airport for Delta were very kind, accommodating, and didn’t speak to me in a uneducated manner, I cannot say the same about your ATL location. Almost every employee I saw was either texting or talking on cell phones. I would say the ATL branch of Delta was very unprofessional, with the exception of a very few amount of employees. I would like to go in to more detail about this incident with someone over the phone if possible. I am very disappointed in the lack of professionalism by delta employees and the way my girlfriend and I were treated. I feel my seats were prematurely given away and when I called them out on it, they acted in anger as if they knew they had done something wrong.

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chizzie lovell April 4, 2014 at 12:39 am

Delta used to be a great airline. Now it ties United as being the worst. I was flying from Laguardia to Denver, on Monday March 31,2014. In first class. The flight attendant was the worst I’ve seen. He was rude talked down to me. If I asked for something. He acted like I was bothering him. He never smiled or ccame close to being nice. When I told Delta about it. They just swept it under the rug. I’d love to talk to their CEO and let him know what crappy airline he is running.

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Jerry Webb Melody Magger April 23, 2014 at 1:12 pm

My husband just experienced the same lack of customer service but from the counter employees. This was his second experience with flying and he still can’t stop talking about how poorly he was treated. I guess we need to make sure Delta hears these concerns. There are people out there (like me) that have always wanted that kind of job that ‘they’ DONT have to accept that kind of behavior!!

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ruthann joyce March 31, 2014 at 10:58 am

I am trying to reach CEO Richard Anderson and/or someone from his team via telephone. No one is taking my call. I keep getting directed to an automated system. My luggage is lost. I need my medications. No one seems to care. My experience with Delta travel yesterday, March 30, 2014, was a total nightmare. Plane was in the gate in JFK but we experienced delay after delay after delay in an attempt to fly to PHL. We were told it was due to mechanical issues. We were then told the delays were a result of missing crew members. We were clearly told by the counter employees that the delays were NOT weather related. I could on and on with itemizing the issues I endured with yesterday’s travel. Never saw anything like it. Yep, I’m still on hold…..still waiting for someone with authority to pick up the phone……You know, a real live human being who can possible help me…….

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Angela March 26, 2014 at 4:16 pm

I took an international trip to Dubai via Delta. I checked my designer bad with Delta in the US. Not only did my bag become missing for 5 days once I reached my destination, it had been broken and rifled through where I was then robbed. After 2 months and more then 50 calls emails and providing receipts that totaled close to 8,000. dollars, I received a check for 1,700 dollars from Delta. I paid more then 700 dollars for one piece of luggage not to mention the contents Delta allowed to be stolen. The agent referenced international tariff laws as to why I am not getting a settlement even close to a replacement value, then!, the agent has refused my calls and has not returned my emails . SERIOUSLY Delta? As an international Publicist where image is everything, not only did you put me in a horribly embarrassing position at a multi international affair where I ONLY had the clothes on my back, you failed to take responsibility while I was there laying the burden on you agent airline from another country. After I purchased yet another bag to travel back to the US with….YOU BROKE THE WHEELS OFF OF THAT ONE ! I refuse to cash your check and if we can not reach an agreement THIS WEEK, I will hire an attorney. You should be ashamed of how you treat your valued and trusted customers beyond the surface level. Every situation is not the same and as such, you should not treat every Customer the same. SERIOUSLY Delta.

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John Netzel March 4, 2014 at 1:16 am

To: Delta Airlines overseas marketing supervisor. Thank you so much for your extremely low cost airfare to China. My wife’s mom and dad live in China, her dad has cancer and not expected to live till summer. My family will because of low airfare be able to see grandpa, dad, before he goes home to the Lord. Thank you also to reservation staff, flight crew and all involved for each of you doing your jobs so well. If normal airfare prevailed only my wife could go. Hope delta’s marketing program is a success to the corporation! Great thank you to all. John, regular working stiff.

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B Krech February 27, 2014 at 5:06 pm

CEO: Richard H. Anderson: I will no longer use Delta Airlines. I am contacting all I know and encouraging them to do the same. Your comments about civic and religious liberty is unacceptable,

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Mary March 16, 2014 at 7:48 pm

His comments are 100% acceptable. That bill would allow people to discriminate against anyone due to any religious reasons. If I am a Muslim, I could choose not to serve women you if you came into my workplace with your face uncovered. The list of scenarios goes on and on. If I were your employer and a Jehovah Witness, I would have the right to deny you medical care due to my religion an instead would tell you to pray instead of providing you with medical care. The bill was a throwback to the civil rights era of the 50s. The legislature should be ashamed of themselves for even trying to pass such a bill. Bravo to Delta for objecting to the bill as did many other businesses and people of all political stripes. Please educate yourself on this bill and not what you hear on biased TV news shows or talk radio.

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Bill Morton February 4, 2014 at 5:15 pm

Joyce in customer care is a rude human being. Refused to give me her last name, the name of her supervisor, the name of the person in charge of the entire customer care department and because I took too long to describe my complaint, she HUNG UP ON ME!!!!!!
The world has gotten so crazy. And now Delta has wonderfully insulated themselves from allowing customers to speak to an officer of the corporation or supervisor. SHAME ON YOU DELTA AIRLINES!!!!!!!

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Don Hansen January 14, 2014 at 7:39 am

Following your recent announcements of the new Sky Club and MQD rules I am finding it very hard to continue giving you our business. We put up with the crowded economy class, no service, no leg room, terrible food. We pay the prices you continue to raise. We have helped fill your flights even when no one wanted to fly. The few bright spots were a chance to enter the lounges while on international flights and using the sky priority check in at home and international. Now you have taken the sky club away given me some ungodly lower % of miles and dollars I fly/spend and made my flights not one bit more bearable. Why do I want to continue this? Not sure I will frankly. I am tired of this whole scene. Maybe it is time to drive and see the good old USA or fly the cheapest I can find. Our loyalty to you is rewarded less while we give you more and you take even more away from your frequent flyers at whatever MQD/mileage level they are. Your website is so hard to use and so unreliable I have gone to other methods to find my flights. Guess what when I do I see cheaper flights and better connections than you offer. You will not miss us I am sure but you should worry that we will not miss you!
VR

Don and Valerie Hansen

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Amck January 12, 2014 at 3:01 pm

My family and checked into our 2.45pm flight on Saturday 4th January 2014 flying from San Juan to New York at which point we were told our flight was slightly delayed, however we proceeded to wait until it’s new departure time of 7.08pm, we waved goodbye to our luggage and made our way to the departure lounge, unaware that this would be the last time we would see our bags for a long time. After some time waiting in the lounge I asked the Delta boarding agent to confirm our seat number seeing as this was the instruction of the check in agent, he asked if I could return to his desk within 10minutes and stressed within that time he would have an update. I returned 15minutes later, he responded saying he still didn’t have my seat number however if I took a seat to his left he would return with an answer.

At this time an announcement was heard asking for volunteers to come off the flight due to overbooking, however we had a connecting flight and was unable to offer our seast to anyone.

After a further 10minutes waiting, boarding had begun however we still did not have seat numbers, he returned to asking if we were aware that we were standby passenger, as my mouth dropped open in shock I responded by saying “no, we are on a package holiday with a connecting flight and our flights were confirmed weeks before our travel, we have the paperwork as proof”.
He responded saying “you are a standby passenger and this is why you have no seat number assigned”, at this point I could see that the lounge was becoming clearly empty as all passengers were making there way on to the plane.

We expressed that this was not the case and reiterated that we have had these flight details in hand for weeks, we could not understand how all of a sudden we were standby passengers. After disagreeing with the Delta agent for a further few minutes check in had closed and the plane was ready to depart.

The Delta agent apologised and said he would find another flight for me, I asked him were are my bags in which he responded saying that they were on the flight that had just left for New York.

In our disgust we asked why they allowed the plane to leave with our bags knowing that neither my family nor I was on the plane.
He explained saying that there was no way that Delta could definitely get us back to London Heathrow via JFK due to the backlog of cancelled flight however this did not explain why out bags were not with us.

His colleague Paulo came over and explained that she had another flight for my family and I the following day via Atlanta at which point i again cried that they had just sent our luggage to New York not Atlanta however there response was there is no other way of getting us out of Puerto Rico before 10 January unless we took this flight via Atlanta.

What could we do. We had no choice but to accept the flight to Atlanta. Paulo then explained the route in which We would get home which was San Juan to Atlanta to Manchester to Paris (France) to London Heathrow, I think we all shed a tear at this point as the idea of getting home was a distant memory. Paulo explained they would put us all up in a hotel overnight and we would return the next day to catch our flight to Atlanta. As we were stuck with no other option, we caught a taxi to the hotel and returned the following morning. Before we left Paulo explained that when we arrived in Atlanta we needed to approach the customer service desk and remind the agents to send our luggage to London Heathrow, we agreed and off we left.

We returned the following morning and boarded our flight to Atlanta.
We arrived in Atlanta a few hours later and as advised by Paulo we made our way to the Delta customer service area, after waiting in line for over an hour we reached the front of the line and explained our situation to the customer service personnel, she explained that flights were few and far between and checked the status of our bags in which she said “yes they arrived in New York and should follow you to London Heathrow” in which we thought great, it’s a long journey home but our bags should get to Heathrow when we do.

We boarded our flight to Manchester and when we got there I spoke to a Delta representative as we needed to check in for our next flight, after explaining the journey we had been on she kindly agreed to send us directly to Heathrow instead of us having to leave the country to then return a few hours later which was excellent, she put us on a Virgin Little Red flight that departed two hours later, which was excellent, we didn’t have to fly to France and then back to England.

We arrived in London Heathrow an hour later and made our way to the baggage claim to find out where they were, we approached the virgin desk who checked the database and said the bags were in JFK storage unit at this point I wanted to scream as we were previously told that they would meet us in Heathrow.
Cutting a long story short we all filed a delayed baggage claim on 6th January 2014 and have still not received any news, this has been over a week now.

My mothers medical injections are in our luggage as understandably we were not allowed to take her injections onboard. We contact both Delta and Virgin everyday and both airlines are saying it is the others responsibility to retrieve the bags and have them returned to us, we have an incredibly large phone bill now calling JFK airport and trying to get someone to just put the bags on the plane to Heathrow. Why is this process taking so long? Not only are medical supplies in these bags but I have another trip planned and cannot afford to replace all items in my suitcase.

Please help

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Geoff Smith December 18, 2013 at 3:11 pm

It is not easy to send a compliment to Corporate office. you should try the telephone number that is given yourself.
Having said that, congratulations to Mr Richard Anderson, CEO, on his decision to ban cell phones and tablets on Delta aircraft, no matter what the Government decrees. Hopefully other CEO’s of other airlines will be as smart as he was and do the same thing.
i could just see fights breaking out in mid air over habitual phone talkers and people trying to sleep next to them.
Well done.

Reply

Prisque DOMITILLE November 14, 2013 at 9:41 pm

I took a delta flight DL479 from Ghana to NYC on the 27th Oct. I wasn’t feeling too well so after I was finished with my meal, I decided place my food tray of the floor next to me so I could get some sleep. I had my head completely covered with the blanket and was sleeping when all of a sudden a flight attendant came and asked me who left the try on the aisle floor. After acknowledging that it was I who placed it on the floor and explaining to her that I wasn’t feeling too well. She kicked the tray on my leg, causing all the contents of the tray to spill on my legs and shoes. She then looked at me and rudely said that “I’m not in my house and that the floor was not the trash.” In all my years of flying, I have never been maltreated and disrespected Like i was today. One of her colleagues saw the incident and hurriedly came to wipe the residues off of me. She continued to apologize for her co-workers wrong doing. I am so disappointed, and as a frequent flyer I vouch to never to fly with Delta again!!!!! I will also inform all my friends and family of the horrible service that Delta offers.

Prisque Koudogbo
202-340-XXXX

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LeRoy Swenson November 7, 2013 at 11:46 am

Sir:

I am attempting to identify Aircraft Maintenance schools that you airline recognize as being a creditable learning platform for a person to become a certified Aircraft maintenance Technician

My Son is now in the USMC, and will be getting out in the spring, he wants to go into th A&P technical trade.

In looking around the internet, I see alot of FAA testing schools , that look to me like they just teach the Certification Test.

Please advise
LeRoy Swenson

Reply

Sue Sewell September 6, 2013 at 7:59 am

To whom it may concern. I just want to say thank you. I had purchased a ticket in February for my mother to fly from England to the USA, unfortunately she passed away Aug 23. I faxed over pertinent information for a refund Aug 28, you were kind enough to process early this week. At what is a difficult time for me you made things just a little easier. You are a large Corporation and I had a non-refundable ticket. Thank you. Best regards Sue Sewell

Reply

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