Cub Foods Corporate Office - Corporate Office HQ

Cub Foods Corporate Office

How would you rate your experience with Cub Foods ?

[Total: 5    Average: 2/5]

Cub Foods Corporate Office Address

Cub Foods, Inc.
421 South 3rd Street
Stillwater, Minnesota 55082

Contact Cub Foods

Phone Number: (651) 439-7200
Fax Number: (651) 779-2057
Website: https://www.cub.com/
Email: Email Cub Foods

Cub Foods Facts

Founder: Charles and Jack Hooley
Date Founded: 1968
Founding Location: Stillwater, Minnesota
Number of Employees: 10001

Cub Foods Executives

CEO: David Jenkins
CFO: Phyliss Schmedake
COO: David E. Whipple

Cub Foods History

Shorewood, MN, Tuesday, January 13, 2004 -- Cub Foods in Shorewood, MN -- Cub Foods sign.

Cub Foods was founded in 1968 in Minneapolis, Minnesota by Charles and Jack Hooley . The company operates a chain of grocery stores in the states of Illinois and Minnesota. The company name is an acronym for Customers United for Buying.

The company is one of the very first total discount stores in the US. Customers bagged their own groceries and the company states they operated the first conveyor belt system for grocery stores. The company was acquired by SuperValu in 1997. Some stores retained the Cub Foods name, others were changed to Super Valu or Shop N Save. cub 4

The company operated 8 stores in Colorado but sold them to Kroger for an undisclosed amount in 2003.

As of 2015, the company has 81 locations. In 2014, Cub Foods parent company, SuperValu, reported to their customers that CUB Reward members might have had their information compromised in a hacking incident.

Cub Foods parent company SuperValu was considering selling the company in a report by Bloomberg in April 2018, although there has been no official statement released from SuperValue.

Headquarters for Cub Foods is still located in Stillwater, Minnesota. cub 1

 

Cub Foods FAQs

Question 1: What is the phone number for Cub Foods?
Answer 1: The phone number for Cub Foods is (651) 439-7200.

Question 2: Who is the CEO of Cub Foods?
Answer 2: The CEO of Cub Foods is David Jenkins.

Question 3: Who founded Cub Foods?
Answer 3: Cub Foods was founded by Charles and Jack Hooley in 1968.

{ 19 comments… read them below or add one }

Richard Raschke August 7, 2018 at 2:06 pm

Most people your stores need a personal touch in house keeping

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Tiffany Love June 11, 2018 at 3:44 pm

I work at the TCF in the cub food on 1440 university ave w st paul mn. The Women’s bathroom at this location is atrocious. They clean it once a week if that, there is NEVER any toilet paper and when there is they leave it on there floor, that is dirty, they never fill up their soap dispensers. They don’t keep the toilet seat covers stocked up. It’s very unsanitary. I and a couple other people have said something to the manager and other employees in the branch, over the course of a few months and nothing has changed.

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BLarson June 4, 2018 at 2:17 pm

Today I went to purchase salad kits at Burnsville Cub on Travelers Trail, to find the kits price has been raised $0.40 and then put on sale for $0.50 for more than just 2 weeks ago!
I refused to purchase even though it was on my list. So many times this happens – I just go purchase other places.

We are seniors on fixed incomes and purchase about 4 kits per week. We can not absorb increases like that.

We are looking for other suppliers of groceries. If you price the seniors out, you will see an impact on your business.

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James Boyer May 17, 2018 at 11:13 am

Good morning,
I have a general merchandise product that I would like to run by the appropriate buyer at Cub Foods. It is small countertop display (8″ x 5″) of Scanner Guard Cards to prevent identity theft. The company did $7,000,000 in 3-years on QVC, and are not pursuing retail options. Thank you!

James Boyer
Creative
Sales
Associates

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Bhofsta April 27, 2018 at 2:51 pm

for the past eight months my cub gas rewards card fails to work. Your system shows I’m redeeming the points at holiday but indeed they are not being rdeemed by your system. I am entitled to $.20 off per gallon each visit as I spend over $200 per week at your stores. I have made four separate phone calls nobody seems to care ( I am told the system is down and unfortunately I will just need to forfeit the points…again). I do not believe the system really works I think it is merely a hoax. After 23 years of shopping at cub foods I am now going to Hy-Vee. Too bad you don’t care about your customers it’s a pretty sad situation and since you don’t care I don’t care either. Good luck, I think you’re really going to need it..

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C C March 18, 2018 at 12:15 pm

I have lived in the area for about 5 months, and this store is very convenient for me, but it continually lets me down. I will make the drive out of my way, just so I don’t have to deal with your poor customer service.
1. Cub Rewards- Why does this only happen with a $100 worth of purchases PER MONTH. As a single guy, this just won’t happen for me, so your “Rewards Card” becomes useless to me.
2. I was going to order some fried chicken when it was on sale, and was told I couldn’t get “all dark”, or they would have to charge me full price. Seems pretty petty, when you are selling dark meat on sale for 99 cents. I would figure you would make more profit off of my request.
3. Today’s problem- I asked for a roll of quarters, and I was effectively told “We don’t sell quarters”. Really? You probably have hundreds of dollars of quarters on hand at any given time. I would get it if I came in to make a change order, with multiples of any type of coin, but when does $10 of quarters become such a burden. Seems pretty simple to keep your customers coming back. Thankfully, Target across the street was more than happy to fulfill my request.
In an age where customer loyalty is so important, your business doesn’t seem to value that aspect. I have been coming in less and less as you continue to disappoint me, and now I am done. I would rather drive a bit more, and feel like my business is appreciated, than to come back to your store, and feel like a bother. So disappointing.

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Julie opland March 13, 2018 at 8:49 pm

Although my experience with the Cub store on Lagoon, in uptown Minneapolis, has been mostly favorable, I cannot say that about the service department., I am retired, and do not drive, so I use My own cart, or walker to get groceries. My own bank is over 5 miles away, and when I do get there ( to my bank), I usually get 5 rolls from them. I have asked numerous times at the Lagoon location if I could get a roll of quarters so I can do laundry when I run out. They have yet to have enough quarters to give me even one roll. No matter what time of day, or what day I have asked, it’s always nope, we don’t have them., usually without even checking.,it is usually the same middle aged woman who waits on me, and my experience with her is she is just unfriendly. It’s like a great imposition to her., I thought the service department was to help the customers. I realize cust. Service is not a easy job sometimes, but, in my opinion, she needs to be more friendly and maybe take a class on how to inter-act with customers. It really makes me wonder if she is lying about the quarters,and this is just a power trip for her.

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Dan Parsons December 7, 2017 at 7:18 pm

Sir or ma’am,
I am respectfully writing due to an issue that is personally important to me and I have observed several times at the Central Entrance location in Duluth MN. I once again observed this today and that is why I am writing.
It seems to me that this store and/or its management does not follow or care to follow the guidelines when it comes to flags being flown at half staff. Today, Dec 7th, is Pearl Harbor day. A day when we as a collective nation remember the sacrifices of so mankind what they represent. I have been to this same store on Memorial day, no half mast. Fourth of July, no half mast.
If it happens to be some sort of political statement or statement against the military then don’t fly the flag at all. Take it down, an empty flagpole would be much less of an insult to me as a veteran than willfully choosing to not honor the brave men and women of this nation.

Thank you,
Dan Parsons
US Army Ret.

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Jordan November 1, 2017 at 1:26 pm

You better step up your game. RUDE ASSOCIATES AND EVEN RUDER MANAGEMENT. I will not step foot in a Cub again. With Corporate local you would think the stores would have better conditions. Have you been to the Shorewood store? Reminds me of a dollar store.

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Amanda Krogerson September 18, 2017 at 8:35 pm

I wanted to write a review and will be writing Corporate as well. I had a birthday party scheduled for 4 people in my household. At the last minute, a family member of mine came down with a sickness that prevented her from making this birthday party. Her responsibility was to provide the cake. Because she couldn’t come, 3 hrs before the party I had to come up with a cake. I called one Cub Foods locally and they didn’t have any cakes of the kind I was looking for. I called Cub Foods in West St Paul MN. I talked with a lady by the name of Laura. This was on 9/16/17 at approx. 12pm. She told me what 2 cakes she had in stock and said she would put them aside for me. I showed up and one of them wasn’t the kind I was looking for but she did have another that was. Then this baker by the name of Mary & her helper Juliana offered to decorate a sheet cake that they just iced and custom made it for me. They had it done in 20 minutes. I went from being in extreme panic to being completely taken care of and valued as a customer all because these kind and considerate women Laura, Mary & Juliana went out of there way for me. I am so impressed!!

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Karissa Williams August 16, 2017 at 10:07 pm

Horrible. Will not recommended to family, friends or for work events. My troublesome experirnce has been with one cashier in particular. On many occasions me and my family have been discriminated against when checking out in her lane. I believe that she has issues with people of color. I have witnessed her check out many white and asian customers and treat them very politely and with respect. However, when it comes to me or my family members her whole demeanor and mannerisms change. She is very rude and short. She has walked away when we approach her lane and return when we leave, she has accused us of lying about item prices many times where we have to walk back with her to PROVE IT and that is unacceptable and a bad image for CUB FOODS. When she was in the 15 items or less register she argued about us having 16 items (due to a pack of gum I picked up at the register while waiting to be waited on). I understand that is suppose to be only 15 items but I think that it was very petty to argue for 5 minites about checking me out over it. I have been a loyal customers to CUBS but my experience with her and this location has me shopping at your competitors. I would greatly appreciate it if someone contacts me in regards to my unsatifactory experiences with this cashier. I also plan to contact headquarters and elevate my concern as high up the corporate ladder as necessary until I am heard and this issue is address. I apologize for the long comment but I feel this needed to be shared with your company. Thank you.

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Sandi Milbrandt August 14, 2017 at 5:32 pm

Hello,

I was at the White Bear Avenue store at 11th Ave today. There was a young man who
was crashing his cart into other people’s carts and yelling and swearing. He even pushed
it into a man on a motorized car and yelled at him. I am happy to say that Adam got right
on it! He talked gently to the young man and finally got him to leave the store. We all felt
a lot safer after the man left. I never thought I would feel threatened at the grocery store,
but Adam and a few others who circled the young man, quickly got the situation under control. Thought Adam and the others should be commended! Thank you.

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Megan Johnson July 18, 2017 at 9:34 pm

Before work I walked into a Cub foods store. My place of employment and Cub connect with a couple of stores in between. (Separate entrance and exits, we just share walls).

I walked into the store to withdraw some cash and see if they had a case of Sanpellegrino. It’s a sparkling water. I just wanted a case.

I walk into the store and I see that the ATM is broken- not a big deal. I browse around and I find the case of the drink I want. I picked it up and “weighed it” in my hands. I decided that it was too heavy to put inside my backpack. Maybe I’ll come back after work if I change my mind. As I walk towards the door, I try to dig my phone out to check the time. I struggled a little bit. I discover that I have ample time left. I go into the bathroom and I take my time. Why did it take me so long? Women get periods is all I can say.

I exit the bathroom after an employee walks in washes her hands, leaves, and then comes back to use the same stall that I used. Weird.

Fast forward. I’m at work and a lady from Cub walks in. I saw hello and get back to what I was working on.

20 mins later I’m called into the main office. Cub Foods sent an employee to my place of employment to accuse me of stealing an item and asked my managers to pull me aside, question me, and check the inside of my backpack. They demanded a call back.

I have never been more embarrassed or mortified in my entire life. I should mention that if I didn’t have my work shirt on, this wouldn’t have happened.

What right does this Cub foods have to make my managers “investigate me” during my work hours? I cried during my break because I have never been accused of stealing or even lying to management.

I am absolutely disgusted that an employee felt the need to leave her location, walk down to my place of work (maybe even during her work shift). Maybe she feels proud that she pinned a crime on a young woman. I hope that someone erases that false sense of pride.

This situation possed a massiv risk to my livelihood and wellbeing. I am seeking an attorney so I can receive proper justice.

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Tom June 22, 2017 at 9:54 am

On June 21, 2017 I visited your store at 1177 Clarence St, St Paul, MN 55106. I was very disappointed at the lack of customer service given. Normally at other Cub stores when you come in the people at the Service desk would greet you with a Hello or a Hi, not at this store. There was a complete lack of friendliness or professionalism given and it continued when I went to the desk to ask a question. The people there barely responded and didn’t even anwer my question. I left your store disappointed and went to a different Cub location and was treated much better.

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Paul Neuville May 19, 2017 at 9:51 am

On May 17th I shopped at the Cub Foods in Crystal. When ready to checkout, there were only two cashier lanes open. One regular lane and the express lane. Since I had too many groceries for the express lane, I went to the regular lane. Checkout time was eighteen minutes. Many people were lined up for both registers and the self checkout registers. This time wait is unacceptable. I talked to the manager and she said she was short of help, again unacceptable. You know of course that a new Hy V store is opening about a half mile from this Crystal store, and with much better customer service. Time to checkout at this store is always slow, but never has it been eighteen minutes.

I must also add that I was overcharged for three sale items and now need to go back to the Crystal store to get a credit.

Last, your adds that start at midweek are a disaster. People shop by the weekly adds, including me. If I need something and go to Cub, I may be going on a day where your weekly ad does not apply and the sale items are not available. What marketing person thought this was a good idea?

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Terry Johnson May 17, 2017 at 9:51 pm

I am wondering if you donate to civic organizations such as Rotary? we are having our annual fundraising event, Elmer’s Rotary golf classic on Tuesday June 6th at Edinbough golf course.. I am seeking a gift card in the amount of $30.00 or more.
please let me know
Thank you for your consideration

Terry Johnson
event coordiater

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Kay Woodford March 30, 2017 at 2:02 pm

I was talking to a friend today and she mentioned to me that she was returning something that was out dated on the bottle she had to wait so long to get help that she asked for a manager. she asked him why it was and the self’s were so empty. She was told by the manager that she could go to another store if she wasn’t happy at are store. I was very upset when I was told this I do my shopping there also and I notice the self’s are not as full all the time. I asked if she new his name and she no.I now that it would help. This is the Cub food in Elk River,mn Thank you Kay

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Barbara Halligan March 13, 2017 at 11:22 am

I am not one who usually complains, but I have found myself driving to a different store because of the miserable individuals who work at your Inver Grove Heights store. From the time you enter the store, it is just not a nice experience. From the produce people who snip at you when you ask them a question, to the meat and dairy aisle they are miserable people. The cashier’s are the absolute worst of all of them. I have heard cashier’s all elderly customers “XXXXXX or dumb a**es” under their breaths to just yesterday fighting with me on a price of a item, by the way I was right. I made the decision that I will not be entering the IGH store again. We are close to other stores and with HyVee opening numerous stores I will be shopping elsewhere. Management needs to address this issue, otherwise I am afraid this store will not survive long

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Dorothy Jackson March 11, 2017 at 3:08 pm

Love shopping at cub foods it’s our main grocery store !! On 3/10/2017 we did our bi-weekly shopping again we love cub foods . They had a bin for ice cream products for .99 cents had some at home but hey for .99 why not get more !!! Go to check out the cashier Holly S ,supper nice !! I’m watching the items being scanned ,because have had problems in the past were things that are on sale are not scanning the sale price , When the ice cream products the were in the bin for .99 cents get scanned the first one comes up 4,98 and the second on comes up $99,00 dollars . I stopped the cashier and explain that the item scanned was not the right price and it should be .99 cents she call someone on the phone to check the prices they said yes those items are only .99 cents . There was some confusion as I told her one of the items said $99,00 dollars she looked and yes it scanned as $99,00 dollars she fixed it had to wait for a manger to do something before we could pay . All good but it took awhile for the manger to come ,when he did come not even a apology for what had happened . Point is if I hadn’t being watching I may not have even noticed the error of the scanned products we spend between $250 to 350 bi-weekly in this store in the summer time more as every weekend we go to the cabin !! We do have other options to do our grocery shopping . But we love our cub foods . I did call the next day 3/11/2017 and voice my concern again for the scanning error . Big error $99,00 vs suppose to be .99 cents . What got me upset when I called the manager the same one from the day before said they are going to do more cashier training kinda blaming the cashier for the scanned error , which is not her fault she was very nice and friendly and apologetic throughout the check out process . I would hope the cashier does not get into any trouble !! I just wished the manager would have been more apologetic to the Big error in scanning I would like a phone call regarding this complaint 763-263-XXXXX

This was the Monticello cub food location

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