Costco Corporate Office - Corporate Office HQ

Costco Corporate Office

How would you rate your experience with Costco ?

[Total: 113    Average: 2.4/5]

Costco Corporate Office Address

Costco Wholesale Corporation
999 Lake Drive
Issaquah, Washington 98027

Contact Costco

Phone Number: (425) 313-8100
Fax Number: (425) 313-8103
Email: Email Costco

Costco Facts

Founder: James (Jim) Sinegal and Jeffrey Brotman
Date Founded: 1976
Founding Location: Seattle, Washington
Number of Employees: 205000

Costco Executives

CEO: W. Craig Jelinek
CFO: Richard A. Galanti
COO: James Murphy

Costco History

Costco Logo


Costco was founded in 1976 by James (Jim) Sinegal and Jeffrey Brotman.  Their first store was located in Seattle, Washington.

In 1993, Costco merged with Price Club, effectively doubling the size of the company.  The executives from both companies never saw eye to eye and they split in 1994.

Costco Store front

In 1997, the company name was changed to Costco Wholesale. Costco was the first company to reach $1 billion in sales in less than 6 years.

Costco is currently the fifth largest retailer in the US and is also the world’s largest wine retailer. Their major competitors are Sam’s Club and BJ’s Wholesale.

Costco membership cards

In 2017, the company had annual revenue of $129 billion. That same year, the company was named America’s Best Employer by Forbes.

Costco is being urged by many to remove a children’s book called No More Poems since many feel it contains a “poem” about how to kill your sibling in a variety of ways.

Costco Sign

Besides the US, Costco has locations in Canada, Australia, the UK, Mexico, Taiwan, South Korea, and Japan.

The Costco corporate office is located in Issaquah, Washington.

Costco Logo 2


Costco FAQs

Question 1: What is the phone number for Costco?
Answer 1: The phone number for Costco is (425) 313-8100.

Question 2: Who is the CEO of Costco?
Answer 2: The CEO of Costco is W. Craig Jelinek.

Question 3: Who founded Costco?
Answer 3: Costco was founded by James (Jim) Sinegal and Jeffrey Brotman in 1976.

{ 598 comments… read them below or add one }

Lois Brenner November 21, 2019 at 3:04 pm

Good Afternoon,
I have a suggestion. Since Costco seems to place most if not all of its products in clear plastic, I’d like you to consider letting customers have the ability to recycle at your store. Why can’t all of those containers and clear wrapping be sent off to be melted down and reused. We all complain about environmental waste but continue to contribute to the problem especially at your stores. I don’t need my apples encased in a hard, clear, plastic shell that will never disintegrate. Maybe your customer friendliness can add earth friendliness too? Nobody wants or needs all of that waste that is being generated.

Thanks for your time.


Jeanne Zullo November 6, 2019 at 12:04 pm

I am very dissatisfied with the service I have received concerning a repair to my Samsung oven (which is still not fixed as of 11/06/19):

I contacted Concierge service on 10/29 to report a problem with my Samsung Gas range after problem shooting it was determined that a repair service for Samsung would have to be sent to my home to repair the Baking element on my stove.
On 10/30 I had to call back Concierge service to schedule an appointment with Samsung repair (service Quick) the appointment was scheduled for Friday November 01. I took the day off from work to wait for the repair man and at 9:15 am they messaged my phone to say the service man would not be coming and reschedule the appointment for Monday November 4th, after numerous calls I made they said it was because the part had not been received to do the repair. I stressed that could they not at least send the repair man out to look the at the oven to make sure that it was the balking element that needed to be repaired but they said they had no one available on Friday to come and take a look at it .
I had to go to work on Monday November 4th an hour early so I could leave when the repair man would be at my house I had to make 2 calls in the morning one to Concierge and Service quick to find out what time the repair man was coming. The repair man did come but I he told me he could not repair the stove because the diagnose hat the technician on the phone was incorrect and he would have to order the correct part – the stove ignitor .
The appointment has been reschedule to Thursday November 7th .

This has been a terrible inconvenience to me, I have not had an oven for 10 days, I have made numerous phone calls with no help or satisfaction, I have lost paid days off and time, plus hours on the phone trying to expedite the repair, and I said previously they should have sent someone out on Friday November 1st to diagnose the issue wuth the gas range.

I have 20 people coming for an early Thanksgiving dinner on Friday November 8th due to family from Hawaii visiting. I have not been able to cook, bake or prep anything for this because I have no oven to use.

I am very upset, I stressed at numerous times that I needed my stove repaired due to having such a large family gathering on the 8th, , I am not at all happy with the service I have received and still waiting for them to resolve. I have been a loyal customer to Costco but I think after this issue I will be taking my business elsewhere.

Jeanne Zullo
Phone: 617-771-XXXX
Email: JPZ108@


Diana November 6, 2019 at 11:56 am

I think Costco should avoid any political statements…you are a market, not a platform.  The idea that you would host a book signing by a Trump, on November 11th of all days, thus financially supporting the son of a racist, one who worked to keep himself out of service to his country is just disgusting.
I was so saddened to discover this being done in Scottsdale, Arizona, the home of guns, and more guns, yet the Scottsdale Costco has a sign on the entry banning firearms in the store.  Are you confused?  I think it is in your own best interest to avoid this debate and what is obviously your support for the GOP and the soon to be impeached President.  Sometimes it is better to just stay quiet.  Diana, Scottsdale, AZ


Kelly Nelson November 1, 2019 at 5:40 pm

The Costco in Tukwila Washington have a tendency of moving things around to much, for instance I went to buy a garage door opener that was on sale and they moved it two days after the sale began. They think it’s funny that you have to wonder around looking for there products. I don’t find it funny but they do, calling it a treasure hunt, per employees. I find Tukwila a very mis-managed store and it starts from the top. It’s time to replace all mangers and supervisors because they act like there to busy to listen to the people who buy there products.


Andrew Giacovoni October 30, 2019 at 8:51 pm

Today I had a very bad experience at costco in Stockton Ca. I’ve been a member for over a year now and have spent plenty of money at this location although after today I probably won’t renew my membership . This was the first time I used my food stamp card at my local Costco , and I feel was treated like a second class citizen because of that. After ringing up my order the cashier “Anita “ Instead of charging my EBT for the food she charged the whole amount which caused my card to reject . And then I was charged 90 food stamps and 150 cash which was more than my total . After calling to speak with a manager because I knew this was not right I was told i could not return anything by one manager and another told me I could . Finally it was all solved after coming in and explaining everything but that didn’t change the overdraft fee I was charged or the gas of having to drive back . Your employees need better training especially if I’m paying for a membership there .


Nina F Lockard October 3, 2019 at 1:30 pm

What is it with the new shopping carts? Is everyone who works at headquarters giants? Did you even consider doing height samples when you made the carts taller? I am 5″3″ and am very unhappy with the new height of where you put your purse. I cannot even imagine how hard it is for someone under 5″3″ (used to be 5″4″ but am shrinking as I get older – I won’t be able to see over the top of the cart in a few years!). #1 I put my arms across the top (yeah, maybe not so good posture) and lean on the cart. Now, my shoulders hunch up and become uncomfortable. I have to take my arms down. #2 I had a hard enough time picking up a 30lb bag of dog food (I am 69) and heaving it to the top of the basket where the purse goes (makes it easier to slide it off when I get to my car). Now I won’t be able to do it at all! I suggest you put half of the old baskets back! What lame brain came up with the new baskets? Let me guess: male, 6″5″, and stupid!


Sherra Inman Welp September 20, 2019 at 10:05 pm

I have just talked to three different Costco representatives on the phone, totaling an hour, and the last one pointed me in this direction, so here I am. My husband purchased an HP computer for me in May of 2018, item #1228011. It sat on my desk, I treated it carefully (hoping it would last a long time), and I hardly ever even closed it. About five weeks ago it began making a loud popping noise when I adjusted the screen a little here or there. Then the keyboard lifted and separated from the bottom plate, so much so that I had to pinch them together to get the charging cord plugged in. My husband took one look at it and said the warranty won’t cover it, because it looks like I dropped it (a bit of the bottom broke off when the two pieces separated). After talking to your three different representatives, I now know that I should not have listened to my husband, and should have just called you guys. Lesson learned. I live in the country, so I took it to the nearest repairman, I think he’s the only one in town, The Dalles, and he said the same thing my husband did. That warranty would not cover it. I am assuming now that he said that so he could get my business. I left it with him and was told that this was a common flaw with this model (research on line later bore this out), and that I would get it back in about a week. It’s been three weeks, and the guy won’t even talk to me, hung up on me, keeps making excuses for why it’s not ready yet, and and in general has been very dismissive in a way that makes me believe he thinks women are lesser than him. Today was the day he hung up on me, while I tried to be firm about getting my computer back, and he insisted he wasn’t open, even though his business hours indicate otherwise. I cried a lot today. You are probably reading this thinking, well, tough luck. I realize I made the choices that led to this, and after talking with your three representatives, I realize that there was a way better way to deal with this problem, but I am telling you this because it shouldn’t have been a problem in the first place. There is no reason my computer should have broken, on its own, after such short time and with such careful use. There is a design flaw with this computer that makes it susceptible to this sort of problem, and I feel like I am responsible for telling you this, because you are responsible for selling it to people like me. Yes, I got myself in a dilly of a pickle by taking it to a terrible little tech man with the worst customer service ever, but I would never have had to take it to him, or for that matter, send it in to you or HP (and go weeks without it) if it was a sound device. Please stop selling this model. Please tell HP to rework the hinges so they aren’t so weak, and to move the ports away from the hinges, because the integrity of the base is compromised by the port holes right there where the screws are. Please offer a better product so that no one else has to spend their Friday crying because their computer broke and they haven’t been able to get their work done for three weeks (and especially so they don’t end up feeling powerless and degraded, like I do, from dealing with tiny tech man). One more thing, while I will in the future call your customer service first if I should ever have a problem with any future computers I get from you, I spent an hour on the phone with three different people trying to get this message across. All three were nice, but I felt passed around, and no one told me the same thing. The first gal said I would need to go through concierge service but that you could offer some compensation, if not much. So she put me through to them, and I had to explain all of this all over, only to be told the warranty was void and they couldn’t help me and couldn’t point me in the direction of someone who could. I just heard, that’s not my department, over and over. I called customer service again, because he at last said I could try that, and this third lady said the first lady didn’t even take any notes on the call, so I had to explain it all over again. She said there was nothing to be done, but to come here. This, this time-consuming run-around is what I believe my husband was thinking of when he said the warranty wouldn’t cover it. I think he was sure we’d spend a bunch of time on the phone trying to explain what happened, over and over, and then only be told there was nothing for it because warranty doesn’t cover damage. There might be some room for improvement here. Thanks for reading this. I hope to hear back because honestly, I could use some good news regarding this.


Audrey Loera September 13, 2019 at 1:38 pm

I have a CITI Costco Visa Card and first and foremost I am a senior citizen. I am not comfortable receiving my bills on line I want a paper bill mailed to me. I have excellent credit. When you go online to view your charges with Citi Bank I was told there is a box that states you want you bills emailed to you. If you do NOT uncheck this box your statement will automatically start getting emailed without any other notifications. With that I received not paper bills so I got a phone call today stating I was past due to my surprise. Now Citi is charging me a late fee and interest. I feel this is very dishonest and have not other issues with any of my other credit cards. Citi should get a class action law suit against them as I feel this is a sneaky way of getting fees from their good paying clients! Costco need to do something about this bank as they are awful!!!


Margaret ORourke September 4, 2019 at 9:03 pm

I just want to let you know that I am disappointed in the way Costco treats handicapped customers. The Costco in Baxter MN has 2 electric carts for handicap customers. I went there today to shop and waited an hour for a cart. I left without the things I needed because the person who gave me a ride had to leave. Her cart had 3 children in it so she couldn’t wait any longer for me to get the cart I needed. I like shopping in your store, but I don’t feel like you value me as a customer. As an Executive Member I feel that you are not making it easy for me to shop there. I don’t care if the law says you only need one cart per store, I think you should think about keeping even the handicap people happy to use your store.


Cathleen Smith September 1, 2019 at 4:43 pm

Today I visited the store in Turlock, Ca. Due to my medical problems, I have a register service dog. MY dog had her vest on, stated that she is service dog. The person checking your cards, at the entrance was rude,I look for name tag, she quickly turn it around, I believe her was Heather with blonde hair ( with black roots) she was wearing a bright neon pink sweat jacket. She quickly blur out no pets allow, I told her service dog. And she kept on saying no pets, at this point I was upset. I walk right in. And several other employees were rude so un believe able. Costco should educate their employees, on how to talk to the customers. And about service dogs and federal law regarding service dogs. I did not say anything back, because today is Sunday and the Lords day. Normally I would of. I would like a apology that means something. I would like someone to get a hold of me soon. Have a good day


Vilma August 23, 2019 at 5:38 am

I have been a Costco customer since it first opened in Fort Worth, TX. I used to drive about two hours just to get to Costco from Pooler, GA. to the nearest Costco in South Carolina; why?? because I thought then that you have the best products, quality wise, and the best customer service and policies.
I don’t know what changed?????
Sam’s was so inferior to you, not now. . .
There is some kind of change at the corporate level, that is going to ruin the wonderful level of trust and preference that Costco has attained.
Go back to the previous policies and look beyond your money making hunger. I will give you few examples.
1. at Sam’s the sam organic carrots, quality and weight costs $4.99, yours $7.99
2. Your garlic bag does not last, it gets moldy so quickly, not Sam’s it lasts and lasts till we are done with it, mind you they have the same weight.
3. Your lemon bag, is more expensive than Sam’s lemon bag, guess what? Also, I have to throw two to three lemons each time because they get moldy, Sam’s lemon do not.
4. Read this, it is unbelievable! Your regular chicken wings are $2.59 a pound, your organic chicken wings are $2.59, the price of a whole chicken is $0.99/pound (which is their regular price, on the other hand, the price of an organic whole chicken is $1.99/pound, so what makes the non-organic wings as expensive as the organic ones. . .Amazing!
5. Lately, I ordered a salad, when I opened the container, there infront of my eyes, two grape tomatoes with MUD, yes mud on them . . . .who can eat that?
Complete ignorance, by time YOU WILL LOSE, because people are not stupid, they will catch on.
Be careful, Sam’s is improving, you are falling down the drain, soon you will find out.
Solution, go back to your roots, you make more money when your focus is on the customer and not on the money, or else soon your money will diminish bit by bit.

Vilma Khalaf


Nicholas Wickberg August 15, 2019 at 5:16 pm

Hi my name is nick Wickberg my local cosco has been out of stock of the diet snapple ice tea variety pack. I want to know what is going on I have to have my sister in new Jersey to buy the diet snapple ice tea variety pack. I am very annoyed with you people and I want to see the diet snapple ice tea variety pack back in stock at my local cosco


GALBERT DEBORAH August 14, 2019 at 12:55 am


August 13, 2019
Name of Contact Persons
CEO: W. Craig Jelinek
CFO: Richard A. Galanti
COO: James Murphy

Costco Wholesale Corporation
999 Lake Drive
Issaquah, Washington 98027

Consumer Complaint Division 
999 Lake Drive
Issaquah, Washington 98027

Re: Harassment/Racial profiling
Unfortunately, a few of your (EMPLOYEES) did not performed well and service was inadequate) because (Harassment/Racial profiling). I am disappointed because (before entering the warehouse every member is asked to show membership card, which I did show to the employee standing at the front entrance (Janee) which she review and I proceeded into the store; I went to your PHOTO DEPARTMENT and purchased 2 ink refills; and passport photos. After completing my transaction being this was my first visit to this location, I was looking for food court to purchase food; After asking another employee where to find Food Court I turn around and proceeded to that location. Employee (JAYNEE) ask me for my membership card again; I stated that I have already show you my card and have already made an purchased, now just getting something to eat so I continued to walk over to the Food Court>
As I was standing in line to purchase food Employee Manger ( JESSIE) inadequately came to me and rudely asked me to leave the store; I ask him why is he asking me to leave whats wrong; he stated that I NEVER SHOWED MY MEMBERSHIP AND I NEED TO LEAVE RIGHT NOW.
To resolve the problem, I would appreciate that corporate take disciplinary action on (JESSIE AND JANEEN) Unsatisfactory work, Breaches of work procedures, practices, and rules safety harassment of members. Also would like an written apology letter from corporate.
Harassment covers a wide range of behaviors of an offensive nature. It is commonly understood as behavior that demeans, humiliates or embarrasses a person, and it is characteristically identified by its unlikelihood in terms of social and moral reasonableness. In the legal sense, these are behaviors that appear to be disturbing, upsetting or threatening. They evolve from discriminatory grounds, and have an effect of nullifying or impairing a person from benefiting their rights
Racial profiling is the act of suspecting or targeting a person of a certain race on the basis of observed or assumed characteristics or behavior of a racial or ethnic group, rather than on individual suspicion. Racial profiling, however, isn’t limited only to an individual’s race, but can also be based on the individual’s ethnicity, religion, or national origin. More commonly in the United States, racial profiling is referred to regarding its use by law enforcement at the local, state, and federal levels, and its use leading to discrimination against people in the African American, Native American, Asian, Latino, Arab, and Muslim communities of the U.S. In European countries, the term “ethnic profiling” is also used instead of racial profiling.

I look forward to your reply and a resolution to my problem and will wait until
(2 weeks) before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at
(510-493-XXXX or via email d.galbert@ ).
Deborah Galbert


Cherie Jackson August 12, 2019 at 7:28 pm

Curious as to whether anyone with any power at Costco reads these emails. I’m hoping so, as a class-action lawsuit could be headed your way if a large number of dogs die as a result of your company knowingly continuing to sell a product that has now been deemed deadly to dogs, potentially causing congestive heart failure.
I will be leading the charge if my dog dies as a result of our family trusting Costco (we have been happy customers for decades) in buying Nature’s Domain products (grain-free) and feeding them to our dog for his entire life of 3years. I am FURIOUS that it is still sold in your stores. I just came from the vet, where I shelled out $170 for a blood test to see if he has been affected.
I am saddened and disappointed at your lack of responsibility and social conscious in not pulling those products when the FDA, I repeat, the FDA, has Nature’s Domain on the list of potentially deadly dog food.
Do the right thing and put aside your enormous bottom line and pull those products IMMEDIATELY! Or your bottom line might take a big hit anyway.


TAMYRA L ALLRED August 6, 2019 at 6:53 pm

I am writing to express my disappointment with the service I have received. I have been a loyal Costco member for more than 30 years. So, when I needed a new washing machine Costco was my preferred stop. I ordered a new washer on-line – one of the reasons was a promised delivery date of Aug 9th. Now, after speaking with the delivery company they informed me they were unable to make the deliver of the 9th and they could make our delivery no sooner than the 19th. Part of my decision to purchase your washer was the one week wait – Now I have to wait more than 2 weeks for a washer. This kind of response seems more typical of Lowe’s or Home Depot, NOT COSTCO! I am very disappointed.


Dennis Luebbert July 31, 2019 at 5:00 pm

I’ve been working on finding a Costco person that cares about my problem. Three weeks and counting and four persons later from Kirkland, WA including a supervisor/manager, and I have found no one that shows REAL concern yet. Maybe what I’m seeing and hearing is what Costco is really communicating, that they don’t really care!
My problem surrounds DirecTV who solicits new customers from within Costco warehouse stores. The installer that showed up at our home was scary, full of lies, threatened to steal from us and left the jobsite at our home 3 weeks ago & we haven’t heard from him since. This person SHOULD NOT be allowed in a Costco member’s home. Even the DirecTV representative from the Costco warehouse that signed us up has filed a complaint through DirecTV about problems with other customers from the same DirecTV installer. DirecTV doesn’t care and Costco just turns everything over to DirecTV. The DirecTV VIP Service for Costco members that is displayed on the Costco Sales Order Worksheet is just marketing hype! I’ve tried talking with those people. Their response? “Sir, we are a third party marketing firm and we can’t help Costco members.”
So, in essence, Costco endorses DirecTV by allowing them to hustle customers under the nose of Costco, but everything that Costco says about Concerige service or Costco/DirecTV VIP Service is truly “lip service.” I’m putting my 23 year tenured Costco/PriceClub membership on the line. Either Costco management listens to me and does something to take away the DirecTV pain that Costco brought into my life or my membership is over, done, finished!
If Costco and COO Mr. James Murphy do not believe I am serious, just ignore me or throw me to the DirecTV wolves one more time. I’m through with the lies and passing the buck.

A 23 year Member of Costco
Dennis Luebbert


Michael S Cavallo July 26, 2019 at 7:07 pm

As a member and for the most part Costco is a very nice store anyone I’ve been in and a good shopping experience. What has me a little upset is that in Sarasota the concession stand food has changed . The sausages they are serving now are different from what I can tell because I buy them three times a week sometime five at a time just plain to make other meals from ,but as of late it seems a different sausage is being used also the training of the concession stand people needs major work from a year ago now it’s run pretty poorly . I do understand that Costco’s prices are more than fair but on the other hand they make a lot of money over all . A little attention should be spent on better training and keeping the product a good quality. I have been in the food business Fourty five years it wouldn’t take much to turn what happening around . I’m sure im not the only one who’s noticed Mike Cavallo


Sparks13 July 10, 2019 at 9:19 pm

I’ve noticed your employee turn over has soared too.


Sparks13 July 10, 2019 at 9:19 pm

Boy, you guys don’t miss a chance to gouge people do you. I guess you think no one will figure it out, but I can guarantee it’s going to be widely publicized. When you sold Loperamide in a package of 2 bottles of 200, it cost 2.5¢ per pill. NOW, now that you manufactured an excuse to put it behind the counter, you and scum like Walmart have raised the price to 22.2¢ per pill, almost 10x what it was, just because you can, you greedy, soulless bastards. It makes me wonder just how many other ways you’re screwing us all that we just haven’t noticed yet. Don’t think we haven’t noticed the nosedive the quality of your beef and pork has taken, because we have, as well as cutting so many products in the bakery that I have a far better selection at any grocery store. At least at a store bakery, I can buy bread that isn’t white, and cake that isn’t chocolate or vanilla. not to mention a bagel that doesn’t bite like a hot dog bun. Add eggs just a single dozen at a time, and everyday products that you can only get for 3 months out of the year at my Costco because the idiot that does the ordering thinks that soup and Country noodles are strictly winter products, and winter ends on Groundhog day. I am questioning why I belong to Costco at all when you’re no better than Walmart, whom I have NEVER shopped at, because of their total lack of ethics. A lack that since Sinegal left, you obviously share.


Michelle Hamilton July 3, 2019 at 12:02 pm

I recently moved to Elliston, VA and the closest Costco is over 2 hours away. I want to know if Costco has any future plans to build a Costco perhaps close to our major city of Roanoke. BJ’s recently opened in Roanoke but Costco is way better. I would like to know if there is any future consideration to open a location in Roanoke or Blacksburg, Virginia.


Matthew Mulqueen July 2, 2019 at 2:56 pm

Have been a customer since Price Club days here in the Los Angeles area.
Executive member for a good portion of that time.
When the food court decided / or corporate to switch from Coca-Cola to the current 2nd. runner up to save a few pennies and ignore customer preference ,I thought it was a bad move. But now they decide to stop making Poppy Seed Muffins and they make it worse.
As an old baseball enthusiast I must take note and hope you will avoid the obvious. “Three strikes and your out.” We are dedicated to the original value principles and support those who have real customer care. But when you eliminate those great products for corporate bottom line or to cater to the tastes of new arrivals in the US over the favor of your long term customer base, it just doesn’t cut it. Hopefully at the very least you’ll bring the Poppy seed muffins back.


GERALD FELCHER June 28, 2019 at 2:13 pm



Lisa Clow June 15, 2019 at 3:52 pm

Dear Costco Corp,

I sure hople the right person sees this email! I live in Southern Ca and go to Costco Garden Grove. My mohter is 87 and needed new hearing aids. I had heard from a couple people that they were a lot tless expensive. This is her second pair. We were lucky enough to work with Harry. I have to tell you what a gentle, kind, considerate and patient man he is. Your company is very lucky to have him as part of your staff representing Costco. He did such a thorough hearing test and spent extensive time helping my mom figure out how to put her hearing aids in and take them out. Harry should receive accommodations for his customer service skills. He is truly such a kind gentle person. I will only take my Mom to see him. Thanks Costco you have a winner on your hands with HARRY!


Gloria Pak June 14, 2019 at 10:31 am

I would highly recommend that your general manager Store location Clifton New Jersey .
Would take a good look at this store.
It needs changes!
Some of the stuff that you have working and that locations been there for many many years some of them may not care as much as they used to for their jobs .
Customers do not need to be treated disrespectfully and with rudeness.
Kindness goes a long way in any job.
I’m very disappointed. I’ve also tried calling corporate office to speak to someone directly no luck.#425-313-8100.


LAURIE MILLER June 7, 2019 at 10:37 pm

Costco, please find alternate ways to package fruit like apples. They come in these huge plastic bubbles and we just can’t afford for our world to continue with this over use of plastic. I won’t purchase apples at costco any longer. thank you for looking into a solution.


michael e abbate June 1, 2019 at 8:30 am

My wife is disabled, and needs assistance using the restroom. Yesterday at the Kalamazoo, Mi. Costco we encountered an ongoing issue with the Handicapped Restroom being used by able bodied employees. We waited 9 minutes outside the occupied Handicapped restroom. An employee exited the restroom. This is the third time we have experienced the same scenario in the past two months. All three times we spoke to a manager. We asked them if Costco had a policy prohibiting employees use of the Handicap Restroom.
Their reply was, ” No.” All three times we were assured by the manager that they would speak to the employees. Obviously that never happen. This is unacceptable and disrespectful. Not having a company policy prohibiting able bodied employees using the Handicapped restroom defeats the purpose of having a restroom for the Handicap. Please consider incorporating a policy.


linda acosta May 31, 2019 at 2:27 pm

To whom it may concern,

I am very disappointed at Costco , I wanted wood flooring from Costco , but now they will not take my credit card cause it’s Master Card . Tried to pay with checking account they said they would get back to me. I really like the flooring at Costco but now i am thinking i would rather go else where if Costco doesn’t want my business. I have be trying to purchased the flooring for a week now ,I give up,I will never walk into a Costco again. I thought it was about making customers happy.


Ramiah Subramanian May 30, 2019 at 6:36 pm

Request from a longtime loyal customer, please.
First, Costco is the best companies in the world for customer-care. The warehouse in South Austin, TX is the very best warehouse of all the different ones I have shopped at, though all are excellent. Here, they have the most customer-centered employees and managers.
Apple has just released a new iPod Touch. I am very, very interested in purchasing the new iPod touch with 256 GB model, please. I prefer to buy as many items as are available from Costco than at any other place.
So, can you please make this item available either online or at the local warehouse so I can get it, please?
Thank you very much for running such an excellent company.
Dr. Subramanian


Harry B June 9, 2019 at 11:43 am

Don’t you have better things in your life to worry about than a freaking iPod


Amy May 17, 2019 at 3:33 pm

When will the LG 7.3 CuFt WiFi enabled electric double oven range with ProBake convection (model #LTE4815ST) be available in Colorado? It has been shown as a sale item for several months now, but never available.

Thank You


joe May 8, 2019 at 7:24 pm

Costco represents different things for each of us.
For me, their prices in the warehouse and for tires & gasoline are difficult (not impossible) to beat. If you are a smart shopper and looking to buy a high dollar item, do your homework and see if you can get a better price.

That said, I recently dealt with them for their HVAC (High Voltage Air Conditioning) service for a home. I learned Costco is nothing but a referral service and play no part whatsoever. You are at the mercy of the installer. I have tried contacting Costco’s customer service, phone and online chat – both rendered useless results: their staff is simply not equipped with the information and/or knowledge regarding their HVAC program. Having realized about HVAC, I will also never look again to Costco for any other types of services where they act only as a referrals.

My advice: stick to Costco for their warehouse items, pharmacy, tires and battery and their cheap priced hotdogs and giant pizzas =)
For anything else, seek a specialized professional ELSEWHERE, you’ll thank me over and over


Deborah May 1, 2019 at 8:22 am

Who is the person to talk to in the Risk Management or Claims Department for Costco in the state of Washington?

thank you


Amy Paige April 30, 2019 at 9:21 am

You may not know that you carry the children’s book “No More Poems.” It includes a horrifying poem with specific details on how to kill your younger sibling. It’s absolutely disgusting. Please immediately remove from your shelves!


Margie Kramer April 29, 2019 at 9:25 pm

When are you going to build a Costco in the Clermont, Florida area. We are a growing community and Costco would be an asset.


Jennifer Houston April 17, 2019 at 1:27 pm

I have 2 questions and since your # rings and then goes busy, and live chat doesn’t work. Been trying for over 25 min.
Here we go:
1. I bought my daughter a membership and she activated it and she is military, she never received her military coupon book. So we were told to contact you.
2. I called my local Costco, and asked if they had a specific laptop in stock. yes is what I was told. So I go and no they don’t. I was told to go to the other Costco cause they have it. No they don’t. Called the another Costco and they said they had 3, no they don’t. By now I have driven almost a 100 miles. Im ready to order the laptop online, and ask the employee to order it. Cant order it because its discontinued, and it says that its in a negative online from your corporate. So I ended up buying another model and it cost more, and has less memory. I really feel ripped off right now.


Ginny Popper April 16, 2019 at 5:14 pm

The Organic Skinny Pop is WAAAAAY too salty. Fix it or we are going to Sam’s where we can buy the non-organic Skinny Pop.
We are strong supporters of Costco and spend an average of $1K per month. But you really need to address the saltiness of Skinny Pop!


Harry B June 9, 2019 at 11:46 am

Take your popper and beat it.. Sams is no good


Ellen April 10, 2019 at 4:03 pm

Please take action with the Palm Desert and La Quinta stores, they are allowing ALL dogs into the store. It clearly states, Service Dogs ONLY. Members are dragging them through the store, placing them in the baskets.
This is a health issue and often the dogs have accidents, this is unacceptable. It’s hot in the desert, so leave them at home in air conditioning while you shop.


Harry B June 9, 2019 at 11:47 am

I take it you’re a cat lover


Bill Barish April 7, 2019 at 9:20 pm

I’d like to ask that Costco consider a corporate decision to stop carrying the Kirkland-branded Trident Wild Alaskan Pink Salmon. Despite the statement on the wrapper touting the sustainability of the salmon itself, there is a more serious issue, also revealed on the wrapper statement, regarding the sustainability of other fish species.

Specifically, the statement says that the salmon are harvested using purse seine nets. While purse seine fishing CAN be biologically less harmful, the general consensus in the marine biology community is that the nets are responsible for a large amount of by-catch, that is, species other than the target (in this case, salmon) being caught and ultimately discarded. That by-catch sometimes results in the loss of relatively large percentages of other fish species that inhabit areas where salmon congregate, and puts excessive survival pressure on those species.

In other words, while it is admirable that Costco works with biologists from the Alaska State Department of Fish and Game to create more sustainable numbers for the salmon, the use of purse seine nets to gather them offsets that effort by harming other local species.

In short, the important point is to look at the big-picture effect of providing this product and determine whether the overall cost is truly sustainable. Thank you for considering this perspective.


Kalen Kolberg April 12, 2019 at 10:01 pm

You are a total moron, you clearly have no clue what your talking about, seiners target specie specific schools of salmon, there is almost zero by-catch. Know your facts before you start writing BS online about something you gave no clue about. This comment is laughable


Harry B June 9, 2019 at 11:47 am

Eat more steak


Monica Aguilera April 4, 2019 at 8:23 pm

Do you hire individuals with disabilities?


Luanne Andracke March 30, 2019 at 11:06 am

Andralamm@ Will you PLEASE PLEASE build a Costco in the Port Orange/Daytona Beach area. There IS a need for one here. All we have. BJ’s and they are terrible. There is plenty of vacant land around this area. Thousands of people and I wouldn’t have to drive 2 hours north to Jacksonville or 1.5 hours south on I-4, on a good day. I’m begging you to consider building where the World’s Most Famous Beach is!! Destination for world wide people.
Thanks. Luanne


Jo April 23, 2019 at 12:01 am

I agree with Luanne. I want a Costco in the New Smyrna Beach/Daytona Beach area. Prices are fair quality is good. The only problem I have with Costco is when I get used to a product, its discontinued. But don’t get me wrong, I love Costco.


suzanne russell March 26, 2019 at 7:59 am

1 st thank you for the new Costco in ukiah, ca. we’ve waited for years!!!

2nd i’d reeeeely like the polish back….. when they were first eliminated, i did a poll of the line.. about 12 people in santa rosa ca. 9 of them were upset that the polish was gone.. the highlight of my husbands trip ,is his costco hot dog. mine use to be the polish.

3rd you have 30 hot tubs available & not 1 for 1 or 2 people.


Harry B June 9, 2019 at 11:49 am

I have a Polish dog for you


Samantha Pham March 25, 2019 at 10:56 am

Very disappointed and lost all interest in Costco. My mother and I are Costco members. Yesterday, Me, my mom and my dad when to the Costco in Matthews, North Carolina. We decided to shop separate so we could save time. So my mom shopped alone, me and my dad went separate way and shop together. After done shopping my mom went and pay for her items, and waited for us at the front. So me and my dad got to the cashier to check out, the lady did not let us pay for our items (we spent more than 1 hours in the store and our items worth about $ 300) , she stated the membership card is under my name my dad have to pay cash we can not use the credit card. I explained to her that my mom is a Costco member also, (and the credit card we were using is my mom’s credit card, her name is on the card). We had to leave everything behind and left the store. I was so disappointed, so we went to Sam’s Club after that. But I think Costco have to do something about this rule. If they keep doing this they will loose a lot of customers.


Charles King March 25, 2019 at 12:20 am

In a previous comment about Costco’s food court changing the Mocha Freeze by adding more Caffeine, my wife and I quit going to Costco as often because we stopped having the Mocha freeze. I guess I should thank them because our Costco bill has been cut by 2/3 s.


Charles King March 25, 2019 at 12:15 am

Costco has evidently farmed out their food court. My wife and I have enjoyed the Mocha Freeze at Costco for many years. After the new CEO took over , the food court people added more caffeine into the Mocha and doubled the price. Asked why , the food court people wrote me man gobbly gook email stating that they wanted to change the coffee formula . They just wanted to raise their price. (which they did-doubled the price) I also inquired about the decaf single cup coffee. They carry about 30 single cup regular coffee and no decaf. The VP of the NW stores stated that they tried the single cup decaf and it did not sell. I ordered on line Tully’s single cup decaf and it was horrible. If that was the brand they tried, then I can see why it did not go over..


Darryl B March 17, 2019 at 10:56 am

Horrible and highly unprofessional experience with Costco delivery partner, Esquire Express out of Doral Fl, and servicing Costco’s new Coral Springs Fl location. Delivery of Patio set was scheduled to occur between 1 and 5 pm with a 30 minute call before delivery. We received no call, had to call Esquire Express at 4:45 pm to obtain delivery status. Esquire Express stated they were on their way and would arrive in 25-30 minutes. They arrived at 7:30 I in the evening. Delivery personnel banged items around causing damage. They stated that 6 plastic clips required to secure items was an “assembly” requirement that they would have to charge for. Costco sells the item stating “no assembly required”. The 6 clips snap on without the need for any tools. After being a Costco customer for many years we will never deal with Costco again. Their advertising is misleading and their $150.00 “white glove” delivery is a farce.
Darryl Barlett


Harry B June 9, 2019 at 11:51 am

Go to the beach


Melissa March 14, 2019 at 7:24 pm

Horrible! Horrible! Horrible!
I ordered contact lenses through Costco Optical a week before my prescription expired. I received my right eye but not my left eye. The left eye order was cancelled. So, I re-ordered it 3 days before my prescription expired. It was also cancelled. The first time I called customer service and spoke with Marta I was told that my prescription for my left eye was not a valid prescription. This is not true because Costco has a copy of my prescription for both my right and left eye on the same piece of paper. I have ordered both eyes 3 or 4 times within the past year without any problems.
Customer service told me that I needed to get an eye exam at the tune of $130 to renew my prescription.
I told customer service that I didn’t think that was fair because it was not my fault that my left eye order did not get processed properly through their system. I again was told that I needed to get an eye exam.
Frustrated, I hung up. The second time I called customer service and spoke with Dwayne. I was told the reason my order was cancelled was because my shipping address was different than my billing address. Again, not true. The addresses are different but I’ve had my lenses delivered to my shipping address 3-4 times within the past year.
I demanded to speak to a supervisor. My name was taken and a supervisor called me back a few hours later. Linda stated that I needed an eye exam with a current prescription in order to receive my left eye contacts.
Very frustrated I again hung up.
Called Costco Corporate Headquarters and spoke with Jamie. Again, was told that I needed an eye exam and a current prescription.
This was not my fault! Due to some computer error in Cosco’s online ordering system I cannot get my contact lenses without a current eye exam.
I do understand that without a current prescription it is against the law to over ride the system and issue a set of lenses without a current prescription. Again, not my fault!
Highly frustrated with Costco!
If you wear contact lenses and order through Costco Online, track your order often and order a month before your prescription expires.
Also be careful of their customer service staff. I don’t think any of them know anything about anything. I got different information from 4 different phone calls not to mention, spent half the day on the phone.


Harry B June 9, 2019 at 11:51 am

Lady you got too much time on your hands


Rick C. March 12, 2019 at 7:02 pm

Today, March 12, 2019, the Vizio Corp announced future televisions would include software to monitor your programming likes and so forth, and send you targeted advertisements based on what should be your private data. Just say no to this privacy intrusion. Don’t carry products that compromise personal privacy.


Harry B June 9, 2019 at 11:52 am

Why Rick you hiding something


Ben Isgro February 27, 2019 at 8:21 pm

I had 4 new tires and 4 new Tire Pressure Monitoring Sensors installed at the La Vista Costco today. I told the tech that the TPMS light was on and that is why I needed new sensors. The car is 10 years old and the batteries in the sensors are almost gone. When finished, the light was still on and the tech told me to drive it. Well, after 25 miles it was still on, so I checked the tire pressures. They varied by up to 6 psi. So, I took it back and asked them to set the pressures correctly and try again. Then I was told both their scan tools, which make the car’s computer relearn the sensors, were broken. Also, they ordered new tools but someone at corporate delayed the order. So they are sending out every customer with a TPMS light and telling them to come back in 1-2 weeks. I will not go to the other Omaha Costco and get them involved. I want stay out of finger pointing between stores. Someone at corporate delayed the order? Really? I expect this from Walmart, but not Costco. Don’t yell at the techs. They are caught in the middle and were very apologetic.


Harry B June 9, 2019 at 11:53 am

I got a good answer for you take the bus


Lisa June 21, 2019 at 11:45 am

I see you have responded to damn near every post, it is YOU who has too much time on their hands…HARRY B the COSTCO POLICE!!!


Paul January 30, 2019 at 8:47 pm

I am a customer at the Morganville N.J. Costco. I was very upset today when I was there the tempeture is in the teens today and I see a young girl out there pushing carts with no coat or hat. The girl was freezing. I no she is a cashier because I have been on her line many times. Why is a tiny young girl out in the freezing cold pushing carts??!!! I see many men working there why was she out there and not a man!!! And why don’t they have the machine that pushes carts. Costco certainly make enough money to provide a machine to help push carts.


Harry B June 9, 2019 at 11:53 am

Equal rights brother


Kevin January 30, 2019 at 9:02 am

To corporate Costco,
I live in Montana near Missoula and have been shopping in Costco. I now have decided not to shop in Missoula due to their liberal stance on not allowing open carry of firearms by shoppers. Open carry is legal in the state of Montana and it is our right to do so. It is Costco’s right as a private property to deny that right on their premises, however it’s not a popular decision with Montanans. Liberal corporate officers in Seattle have decided to put personal feelings over constitutional rights.
I will not be shopping in Costco any longer and I urge other law abiding gun owners to do the same. Their stance on guns is equal to banning gays, people of race or certain types of clothing in their stores.
Please join me and don’t shop there.


Victor Raymond April 1, 2019 at 3:29 pm

I would stop going to Costco if they allowed open carry there. I don’t like guns and certainly don’t care for people flashing them around when I am shoppping peacefully.

I personally am grateful for Costco’s policy and happy to know you won’t be there.


Chris May 14, 2019 at 3:55 pm

No need to scare the sheep. Carry concealed, problem solved.


Melissa A Freeman January 23, 2019 at 3:58 pm

When is Costco building it’s new store in Surprize, AZ?


Kathleen January 17, 2019 at 1:41 pm

Dear Costco Buyers,

Just wanted to tell you what an outstanding product your Tempura Shrimp is and how much we enjoyed it along with our guest. Hope you will continue to offer this product. Also please change your design on the Kirkland Mayo jar. I would prefer to buy your mayo but you jar mouth is too wide, especially for the average person to open. Did they have anybody testing the design?

Kathleen Hartman


Bob Laughland January 16, 2019 at 8:21 pm

Why did Costco stop selling the Stewed Tomatoes and now only sells Diced Tomatoes? Are you bringing them back? Please.


gary ouimet January 8, 2019 at 3:54 pm

can you tell me why we don:t get the same things .in Sudbury ont. like the south . I need hearing aids . so I have to travel 175 miles .to Costco with a hearing center ?


Mike R. PA-C December 25, 2018 at 12:07 pm

My wife and I LOVE COSTCO.
However, you need to put another 1 in central Wisconsin near Wausau.
You would get a VERY large consumer area. Much larger than the Madison area.
I would be happy to drive 100 mi just to shop there.
I have moved from Madison to central WI. And I miss my Costco.
I will not go to SAM’s. Overall a poor treatment of employees. Under paid, over worked.
I like the way that Costco treats and pays their employees. Good company model.
Hope to see you soon in central Wisconsin


Bill Kennedy December 8, 2018 at 10:21 am

Is there anyone at Costco that can tell me the difference between a Costco cash card and a Costco Citi Visa card?
I have asked for a cash card and have been sent a Visa credit card TWICE. Why is this happening? I have been told that it is a “glitch” in the system. Please advise.
Thank you,
William Kennedy


Gary Moody December 3, 2018 at 6:08 pm

To whom it may concern at Costco Customer Service

Ill start off telling you about myself my name is Gary Moody a faithful customer since the early 80s
In Azusa California. I am 70 years young, unfortunately I have GOUT in 6 joints oh ya it really hurts.
I attempted to fill my pain medications at your Tustin California store #122 on 12/30/18 Friday. The pharmacist refused to fill my script. She said she couldn’t verify me as I had never been in this store before. She had my Costco card my drivers license. I told her that I had filled the same script many times at many Costco’s in the past with no problem. She would not budge. So I subjected to her to call the Folsom Costco to Verify that what I am telling her is true. She was gone for a long time came back and (lied) saying that they didn’t have any such records. Now I am getting really upset. Then I asked her to call my doctor to verify me and the script. Again she was gone for another long time returning with the statement that the Dr. office was closed and she had left a voice recording for them to call her on Monday. I tried to explain that it was for my GOUT pain. She replied I cant fill your script. Desperately
Asked her to call my doctor back and don’t use the record option but pick talk to the on-call doctor for varication. She returned, commenting the on-call doctor will be notified and call her back I asked to talk to the manager she replied she was the manager I asked for her card. I left to go to my car. I intern call the FOLSON COSTCO. They informed me that the Tustin Pharmacy didn’t call them. know I am really getting mad SHE LIED TO ME. I called back to the Tustin pharmacy asked for the manager and was told the manager wasn’t there, I told them that I was just in the store lass than 5 minutes ago don’t BS me! Then I was told the Dr. called back and to bring the script back. They finally filled it I asked why did your staffing tell me that you were not there. She replied that she was not the manager but gave me the managers card
Lies upon Lies unheard of very unbecoming COSTCO is this what you have become or want to be represented by?
PS: the card she provided me belonged to
Premesh Jina RPH
Pharmacy Manager

Gary Moody
COSTCO member


Allan OBrien March 11, 2019 at 3:28 pm

That’s unacceptable glad you spoke up


Blair Patrick November 17, 2018 at 4:40 pm

Our daughter, Cindy’s, husband, Darren, died at home in Mt. Gilead, OH a few days ago. She purchased online a new mattress from Costco in Columbus, OH or the vicinity. A day or so ago, It was delivered by Costco or UPS and dropped off at the end of their LONG driveway leaving it for her to load it on to their pickup truck, haul it up the driveway to their house, and unload it into her house and bedroom. What kind of service is that for anyone let alone a grieving wife?
Someone deserves an apology of some kind!
My wife and I are long-time members of Costco here in Olympia, WA and were appalled at this example of customer service.


Pamela Y Moen January 7, 2019 at 3:00 pm

I have been very pleased with the Costco in the past! I would tell the employees in your
bakery department that the only reason I kept my Costco membership was for the fantastic bread! Now that you have eliminated the FRESH bread and bakery good, you have prettty much eliminated a customer here and several others that made special trips to your store because I told them what GREAT bread you had. When my membership expires in April, I will NOT be a Costco Member, and also my friends!!! My Sam’s Club membership I will keep! Why would you eliminate your FRESH bakery other than cost?


Joaquin November 10, 2018 at 5:05 pm

I was recently told by Costco Bayamon, PR management that they were no longer going to include organic products, like tomatoes, apples, grapes, etc.. That struck me by surprise since the main reason I shop there is for those products? Is this the new Policy? I thought Costco was going or is the largest Organic warehouse?


George Dzierzbicki November 6, 2018 at 5:02 am

I live in St. Clair County Michigan. Our nearest Costco is a long drive to get to. Our community has a Sams Club that leaves a lot to be desired. I think our area would be a great and profitable spot to bring in a Costco store.


Michele November 1, 2018 at 12:12 pm

I like my Costco.
. . . No they don’t carry everything … that’s not their intent.
. . . Yes they cancel items. I get disappointed too; however, it’s THEIR business model.
. . . We can suggest, but they need to meet their goals, too, so we get our value.
. . . They protect pricing / value / etc … and their profitability. What business wouldn’t.
. . . The return policy is second to none.
. . . They are ACCESSIBLE by phone for further needs and/or discussions.
. . . I challenge you to find an Amazon phone number and others too, for that matter.

Thank you Costco.


Lawrence M Schultz October 27, 2018 at 10:58 am

Our recent encounter with Citi Bank was not very good.
We sent a check for the amount on our last months statement on 9-28 2018.I received an E-mail that our payment was two days past due.I called Citi right away.They said they had not received our check on 10-23-2018.We decided to put a stop on the check and sign up for autopay and have that amount taken out.They also charged us a a late payment chage and interest. We then received a ststement in the mail saying we owed that amount and the next months amount.Icalled back and they said we were not on autopay and the first amount had not been taken out.I signed up for autopay again.They said they would take out the first amount and half the amount we owed for the next month due 11-18-2018.They said they had a minimum we could pay and they would charge interest on the remainder.I called them back again to find out why I couldn’t pay the full amount.They said they deducted the first amount from our auto pay and they received our chenk the folling day and cashed that also.We ended up paying the previous amount twice.We had them take us off autopay and we wanted to pay the rest that we owed due 11-18-2019.They told us that amount and my wife made a check out.After we sent the check with a tracking number we realized that it was over 50 dollars than we owed.Everyone that I talked to gave me different amounts.Not happy with Citi Bank. All our bills have been paid on time for the past 55 years.We have a 850 credit rating. I would like a response on this

Thank You


Troya October 21, 2018 at 10:17 pm

Hi, I live in Canada and I only go to Optical Costco. Can you please add more frames for women? Your selection is quite sorry. Or maybe it’s because it’s Canada so we are not allowed to have good selections like Americans have?

Thank you.


Michael Napolitano III October 12, 2018 at 12:28 pm

Costco <

Is this your website? I have received a couple of emails from this site and was unable to access them. If not please let me know so I will block them.


Sandy Mannino October 3, 2018 at 9:05 pm

Dear Costco . I have been a member since you opened your new store in Boston Heights Ohio. I have been noticing a decline in your products. I was a very large buyer of your Kirtland Beer which was Lite and a case of 48 cans. for 21.98. Your stores stock nothing of the beer any longer. I purchased several cases at a time. However I have asked continuously and have been told it is seasonal. Why would a lite beer be seasonal? This puzzles me. Also I have purchased several books regarding Donald Trump. One Let Trump be Trump and Trumps America by Newt Gingrich. There is nothing for the past 4 months or so books about Trump. All you have is on the shelves are Bob Woodward, Unhinged , Trumps Putin , etc. All plentiful.Anything to downgrade the President. I know you will say this is not what we represent. However I find it hard to believe that this is true. Your company is showing its Left Wing conspiracies by not having anything for the middleman. This to me is disgusting and really sad. I cannot stress enough that this is unacceptable. I am a middle class American hoping there would be something instead of Craft Beer and disrespect for the President of The United States. I am truly disgusted and will not be expecting anything more from your company. You seem to encourage this behavior which is unacceptable to me and I am sure others as well.


Michele November 1, 2018 at 12:03 pm

The lack of T books does not show bias. It just shows a lack of T books. Costco does not carry ALL books and a lot of my left-leaning publications are absent also. So I have to go to Barnes and Noble to get my “fix.” Try Barnes and Noble. They are called a bookstore. Chuckle.


Gail JOHNSON October 2, 2018 at 9:07 am

We have been Executive members for many years and have been extremely happy as customers of Costco. Our experience with Costco in Spokane could not have been more satisfying. We moved to Michigan one year ago. Our experience with the Auburn Hills Costco is less than satisfying. One caveat… Joe sold us tires. He was the best! We have also been happy with most cashiers, although we find needing to ‘bag’ our own groceries to be more frequent than not. This is not a big deal to us but we find it different than our experience with Spokane Costcos.
We have been questioned about our address. We had recently moved from one home in Michigan to another in Michigan. We were told we would need to get a new driver’s license with the new address in order to change our address for Costco mailings, even though we had over $7000 worth of furniture delivered to the newest address. We have been told we must bring back food that was spoiled even though our one way return trip is over 25 miles. Another food situation was spoilage of bread products well within the best by date. We were ‘educated’ about humidity. Really? How about adjusting your Best Buy dates if that’s the case. We have purchased products that have been obviously put back on the shelf after being returned for what turned out to have been defective.
Buyers need to be more careful as well. We purchased a pergola from that store and returned it after discovering in the manual that it is not rated for snow load. This is Michigan! Getting it home, unloading, reloading it again and returning a 600 lb item is less than easy!
This is not the Costco we had come to love. Has Costco changed or does this store need to be assessed for its customer service attitudes and/or training.


Dale September 29, 2018 at 4:23 pm

Dear CEO,
Well, I just returned from a trip to New York and New Jersey. My question for you is why can’t you build a Costco in Southern Maine?? I’m just saying, check it out!
There’s only one Whole Foods and one Trader Joes, both located in Portland Maine. They both do a booming business with customers from all over the state and a huge tourism
Maine , it’s the way life should be! So why can’t there be Costco? Your products are of much better quality than SAMs Club or BJs. and customers would gladly forgo those retailers were you to open a store here.
Clearly, I like your products and have missed shopping at your stores since moving to Maine.
I seriously think you should consider it.
Looking forward to Costco shopping again,


Andrew September 8, 2018 at 12:37 pm

To Whom It May Concern:

This position that I am applying for excited me and I am eager to speak with you regarding the position with your organization. I am currently enrolled at Saint Ambrose University in the Bachelor of Arts (BA.CNA) Computer Network Administrator major and I am looking for a challenging summer internship with a technology emphasis within your organization/company. I live near the new Costco opening at 53rd street in Davenport, Iowa and have recently applied for a position there. I am just wondering how I can fullfill an internship through Costco concerning my major at this location since there were no listing for IT positions?

It is my intention to secure a position where my qualities, education and work experience supports a mutually beneficial endeavor as an employee for your organization. Please accept these attached doXXXXents, as my application for a position at your organization.

My 14 years of military experience has instilled in me a disciplined work ethic as well as preparing me to thrive in a vibrant work environment. As a US Army disabled veteran my expertise in logistics and training support has allowed me to interface with a diverse group of individuals that has made me a creative problem solver. I am accustomed to overcoming obstacles, and handling unexpected events. I have a dynamic business and technical background that would enhance my performance as an employee for your organization.

I am available for an interview at any time and would welcome the opportunity to talk or meet with you more to discuss the current position within your organization.

In addition to my education, experience, and certifications I also have a management background as well as experience in the information technology environment.

Thank you for your time and consideration in this matter.

William A. Schultz


Vicki Laughlin September 7, 2018 at 12:32 pm

I was reading some of the reviews while waiting for a call back from customer service. WOW!! I’ve been a member for 26 years and have never had a bad experience at any Costco. I appreciate you. Thanks for all you do.


Ell September 5, 2018 at 4:17 am

Was quoted $163.99 each on 4 Michelin Tires, however store clerk told me to come back in 5 days (the Tueday after the Labour Day Weekend) when they would be on sale at $129.99 a tire. Came back in five days and tires had gone up to !74.99 each and Michelin offered a $70 rebate. I showed the counter person the 5 day old quote and he told me to go from the Tire Center to Membership and see if they would honor the quote. Went to Membership and person there told me I had to go back to the Tire Center. Is there anyone who can rectify this and tell me what happened to the $129.99 a tire sale?
Also you can barely read the receipt the ink is so light.?.


Bob Olson August 14, 2018 at 2:16 pm

visited local Coralville IA store, was pulling a trailer so parked at the end of a parking area that had no no parking signs anywhere, plenty of room all around my truck and trailer. couldn’t park thru two spaces because of parking bumpers. also didn’t think taking up 6+ spaces was going to be ok eithe.
come out of store to find that Csoco wasgetting ready to to be my truck. said I was in a fire lane, I wasn’t, then said I was in a no parking zone, where is the sign? none. said I was blocking traffic, over 40 feet beside my truck, so no Im not, then said I was parked going the wrong way, truck/trailer same length from either direction, lastly said I was blocking the crosswalk, ok so back of trailer was in crosswalk but not a total blockage and still lots of room.
THEY on the other hand had 2 display cars parked in a marked fire lane right next to a no parking sign. Said that’s ok it’s theirs.
Appears to be 2 standards.
The 2 guys that greeted me were anything but nice . Fire codes read NO vehicles are to be parked in fire lanes. Cosco seems to read this differently!


Vera Teel July 24, 2018 at 4:51 pm


I had a party at my house on 7/14/2018. @ Apple pies were purchased for the party. On 7/18/18 I ate the last slice of this pie and realized it was filled with MOLD under the crust! I cant begin to tell you how upset I am about this. I took picture of this and I also took the remaining of the pie and the container back to the store to show the store manager. HIs reply was that well he was sorry and gave me a $10 bill. What is this??
This is appalling. Was this reported to your corporate office. Were other pies removed? Of course I am now dealing with a very sore throat/congestion. Whether from the pie and mold I do not know. I was not having any of these symptom prior to. I have pictures that I want you to see as this is utterly disgusting. The sell by date was 7/14/18. You mean to tell me that your pies cant last for more than 4 days??? Please respond to this complaint. I just called the corporate office and was transferred by a well meaning lady who said I probably should have had blueberry instead of apple. WOW! what a response. Needless to say I left message to the number she transferred me to which was the RISK Dept.
Angry, sick and disgusted loyal customer…Ms. Teel


Thomas July 17, 2018 at 2:49 pm

Just went shopping at the Gig Harbor Costco. My wife and I shop for a business in the Harbor. We scoured the isles for coffee cups and it seems there were none to be found. After talking to a manager, we were informed that all paper products including cups, paper plates and plastic ware were being phased out because they were not that good of a seller. How about putting convenience to your customers over corporate profit. Bring back the cups, paper products and the dogs.


Mary Kreibich July 16, 2018 at 6:20 pm

My husband and I made a trip to Costco here in Reno to shop and to have lunch. We were looking forward to having Polish Dogs! Well, they were discontinued by the time we got there. I had read about them being discontinued; but were hoping to enjoy before they disappeared. I appreciate private companies selling or not selling whatever they want. But I was told Polish Dogs were the number 3 best seller. I think us Americans can make our own decisions about what we want to eat. Yes, good to be healthy (guess Polish Dogs replaced by a salad); but nice to have something you want and enjoy once in awhile. Please listen to your customers and bring back our Polish Dogs!!!! Thank you.


Arthur July 16, 2018 at 5:19 pm

PLEASE bring IT BACK. It’s our favorite treat, and a lot of other people’s also, judging from the amount of people eating them.


Madigan July 16, 2018 at 5:13 pm

I found some
Organic Sausages air chilled Smart Chicken, Uncured Organic POLISH Chicken Sausages
sku 70433 09297. Any chance you would carry this product?


Karen Martinez July 12, 2018 at 9:25 pm

People are very disappointed in the Food Court changes.
The new Salad and Sundae are pricey, and many don’t like them. Families can’t afford a sundae now! The Berry Smoothie, and the Berry Sundae were great. The new yogurt tastes too sweet and looks bad. It so yellow, and everyone is complaining. The old vanilla and chocolate yogurts were much better. My husband also misses the Polish Dog. I miss the Coke, too. Pepsi is too sweet.
I dint know how many vegetarians will be buying the new Salad, but I dint think any of the new changes will be as profitable as the old ones. We don’t buy the yogurt anymore. We didnt like the new smoothie, with heavy pineapple taste. We tried and don’t like the salad. We dint buy the sundae because it’s too expensive. So people with families, trying to save money won’t be buying the new items.
Very disappointed in the changes!
They are not good, or THEY are too expensive.
And, they cut the seating, so, you can’t even sit to eat anymore.


James July 9, 2018 at 10:59 pm

I am very disappointed on the removal of the Polish dog from the menu in the Food Court. I drive 2 hours to the nearest Costco in Saint George and have a Polish Dog and pop beore shopping. Now, I’ll just eat someplace else before going to Costco. Why didn’t you get rid of the hot dog. It is bland and tasteless. If you want to add “healthy” food, go ahead. Just don’t punish us because not everyone thinks like the West Coast. I eat healthy at home. My splurge on a shopping trip was the Polish dog. This corporate decision has cost Costco a bit of my customer loyalty. Your Ad Execs are cringing.


Galina ONeil July 1, 2018 at 9:46 am

My name is Galina ONeil. I am living in San Antonio, Texas. I love Costco. My husband and I always has a membership in Costco. I have read and heard that Costco is a company which values its employees and takes a good care of them. I would love my grandson to work with Costco Team but I didn’t find the way we can follow to apply. I do not trust very much to employment agencies. My boy is former junior hockey player. He wants to work for a good company and Costco is the best I would like him to start.
Would you please help us to get a job with Costco in San Antonio?
My email is galina777@
phone number is 210-621-XXXXX cell
I sincerely believe in human connections and kindness. Please give an opportunities.
Thank you. If you need additional information about my grandson , just send me an email. He is trustworthy young guy who wants to make his career in management in future.


joyce badowski August 7, 2019 at 5:15 pm

I would like to know if you will build another Costco in San Antonio ,Tx near 1604 or near Protranco because I would very much like to shop at your company. We go to Sam’s but I THINK YOUR COMPANY IS BETTER. Thank You JOYCE bADOWSKI!!


Ravi Narine June 21, 2018 at 9:58 pm

I purchased a trip for my family to visit Hawaii on June 1st, 2018. I specifically asked if I would be eligible for a price drop. I was told that they would accommodate it. Just a week before my trip, I saw the price drop about 2 thousand dollars cheaper. Costco wouldn’t help me because they claim that they can’t get their vendors to waive the change fees from the airline and hotel. After contacting several Costco representatives without any luck. I’m now forced to go on a trip knowing that I could have had tremendous amount of savings. I thought booking through Costco travel was a safe and cost effective. But they turned out to be just another greedy company out to get the little people.


Kristi Hawkins June 8, 2018 at 3:11 pm

May 29 2018 I went to Costco Clovis CA with a friend to do some shopping. My friend and
I where stopped at the door my Vicki (member service checking Costco cards) and were told that Costco had a new policy regarding dogs. Both my friend and I are disabled and have registered service animals for medical support. Vicki call the manager Scott who came out and interrogated and humiliated us at the front entrance. He stated that if the service dogs were not for medical needs but emotional needs that they could not be brought in the store because thet were not considered registered service animals. I assured him that both animals where service dogs for medical needs. His abusive interroration continued in public which further humiliated us. I showed him a copy of the ADA service dog act which he refused to read which stated that it is illegal to ask what our medical diagnois is. His refusal continued and he volated our Federal Civil Rights, Furthermore due to our physical limitations ,(my friend and I have limited use of our arms and hands). We bring our service animals into Costco in enclosed carry bag. We use cart covers for the seating area and place the service dog in the carry bag in the provide seating area of the cart along with our purses. We were told that we could no longer place the service dogs in this area as we have been doing for years. We have been doing this at Costco but other stores too with no problems. We were told to carry the service dog. That they could not be in the basket. This caused extreme pain and discomfort. I am disabled, a grandmother, when I am not out grocery shopping my service dog is in a stroller as I am unable to carry her. I have been a member of Costco since they opened in the Fresno, CA area and my husband and I have spent hundreds of thousands of dollars with Costco. This is very unfair treatment and something needs to be done about it. I will await feedback from Costco Headquarters before I leave comments with AARP, ADA ,BBB and other Local news. There is always an exception to every rule and I feel an apology is suitable. I am not just doing this for myself but for all persons with small service animals.


Robin August 10, 2018 at 5:39 pm

Kristi, the harassment of disabled individuals with small service dogs exist in AZ as well….you get drilled by multiple employees and get ostracized with every visit. I reported to Costco corporation today….waiting a resolution. We need to ban together……maybe 60 minutes would like to do a segment on harassment at Costco! I’m so upset about it but refuse to back down for the sake of others.


Kristi Hawkins June 6, 2018 at 1:12 pm



Daniel Yee May 27, 2018 at 4:13 pm

I’ve been a long time Business card holder with Costco and have always been happy with the treatment as a customer. Today that ended, today I went to restock and found no parking, not because the store had the usual customer flow, it was due to the Strawberry Festival across the street. Their were signs posted “NO EVENT PARKING”, however we all know signs are like restraining orders.
Now I called the manager to express my frustration about the problem and to my dismay he didn’t give a dam about it. Gave me attitude for wasting his time as he was to busy to deal with the problem. So I took my $1000. and spent it at Smart And Final, and I I’ll be shopping there more often since Costco doesn’t care about my business and what I can’t find at Smart and Final I’ll look else where.


Susan May 22, 2018 at 10:35 am

Costco is one of my favorite stores. I have been a member there for over 15 years and have upgraded to Executive status. They have almost everything you want at quality and affordable prices. I like also that they treat their employees well. I see very little turn over as there are people still working there that I have met since my membership inception. They pay well to the employees and offer great benefits. A great company to be a member with. Love Costco.


brenda Williams May 14, 2018 at 4:39 pm

I had the Best Customer Service I have ever had in my lifetime. Mike Moser from Burnsville MN – was absoulty amazing. It would have been easier just to say NO. NOT MIKE 🙂
I am from SD and was looking for a outdoor patio table and chairs. I had called every Costco in 3 states everyday for a week. Then backed down to 6 of the stores that sounded like they knew what they were looking for and saying. I was lucky so lucky… to have Mike answer the phone. He helped me track down the item I was wanting. every Coscto was sold out. Mike found out that this Patio Set was coming into the depot. TO Burnsville. I was willing to drive 9 hrs round trip to get this table. Mike took the time to get the table rerouted and send to SD. I just can’t not believe anyone would take the time to help someone so much. This associate is so good … THANK YOU SO MUCH MIKE MOSER FROM BURNSVILLE MN.


Jeanne May 12, 2018 at 10:29 am

i stopped at Costco on 5/11/18 with a friend who is a member, and after what I witnessed, I know I won’t become a member. We had horrible weather, 38 degrees at noon with pelting, bitter wind driven rain. When we left, I stopped in the entry to bundle up again, get my umbrella ready and the woman working the lobby area came up to me and said no one will be able to pick you up at the door. We’re putting cones out to stop that. Seriously? First, I wasn’t waiting for anyone, and 2nd, why do you have an overhang outside the door if not for the convenience of your customers, especially in bad weather. I saw people with overloaded carts, probably spent hundreds in the store, pushing carts thru the puddles in this horrible weather. If that were me and I had the option of being picked up at the door and was denied it for whatever reason yesterday, I would have turned around and brought the cart right back into the store for a refund.


Edward Lueck May 11, 2018 at 2:27 pm

Costco’s credit card reading abilities suck at the fuel pumps in Sioux Falls, SD. Two weeks in a row I’ve been unable to get fuel pumps to read my Costco CitiVisa card at the fuel pumps after swiping the card. Fix the junk, please.


James Moffitt April 22, 2018 at 5:25 pm

I have been a Costco member for quite some time and have always loved their reliable return policy. I have had problems in the past where I have needed to return something and they gave me what was promised, a full return. However, just today I went to return my tv which had stopped working suddenly and since I was a worker in systems administrations, I pride myself in knowing how to fix and use my technology so when my tv stopped working I knew I needed to return it. So I took it to my local Costco in Pocatello, Idaho, when I got there I was rudely shot down and was asked to call the Costco customer care. When I had told the tech workers what was going on they said I couldn’t return my tv. Remind you I had just bought this tv not even a year ago and I had all my proper paper work like my receipt and proof I had bought the tv at Costco. They still did nothing so I ended up leaving the tv there. I am extremly upset and feel abanded by their promises. I am thinking of not renewing my membership and canceling my wife’s. I was PROMISED that there was a 2 year warenty when purchased with a card, which I did, Since this does break the contract I had made when purchesing the tv I know full well I could take them to court, that being said I hope Costco can do the right thing and just return my tv, as they promised.


Patsy Luehring April 16, 2018 at 8:41 pm

THANK YOU COSTCO, for your new company policy of not allowing members to place their pets in your baskets. Most of these animals are NOT service animals or therapy animals, just inconsiderate peoples pets. These animals should not be allowed into the stores without legal doXXXXentation and their owners should be charged for false claims.


Patricia Kern-Butler September 11, 2018 at 10:20 pm

There is absolutely no such thing as legal doXXXXentation for service animals. Service animals have to help with a disability so if they have to be put in the basket they aren’t likely service animals. “Registered” service animals are from fake registration agency because the federal regulations do not allow
Requiring paperwork for registration.


Bob Clark April 12, 2018 at 2:43 pm

Tri City Wa fastest growing area Wa state one Costco . 3 Wal Marts
Personally I’m not for growth but another Costco would be nice
The men’s restroom even has a line !!


Angie February 27, 2018 at 9:44 am

Hello, I have been trying to make so type of contact with HR in ref to a IT position. I have general questions. Please contact me.



Chris January 25, 2018 at 3:34 pm

Hi. We were wondering when you are going to provide South Pinellas County with a Costco. We are over 20 miles away and it is literally a day trip to go way up to Clearwater Florida, drive, park, shop & drive back. Thinking that an empty Walmart store & huge parking lot at Tyrone Blvd and Park Street would be an ideal location. There is a real need for one near St. Petersburg, Florida and the outer bank islands near by. There are also tons of Motels kitchenettes & Condo-tels along our Gulf Blvd area with enough high volume tourism added to the resident’s needs. Please build one here so we can shop Costco more often without that long tiring drive.


frank January 19, 2018 at 10:48 pm

My dogs love eating dogs biscuit from Kirkland brand name I am from NJ we have a a bunch of Costco store I did call almost every store and NOBODY,NOBODY knows when this products will be available again. It is a shame for this company to get people calling about this complaint and there is not ANSWER. Somebody has any answer?


Kris January 11, 2018 at 12:47 pm

As a loyal customer for years and all my family going as well I have to say I’m very dissappointed. We use everything Kirkland but now I’m second guessing. As a normal morning of having everyone taking their vitamins in the house I stumbled across a very disturbing image. If I would of just in my normal in a hurry type of mode like I usually am as a mother, my 3 year old would have taken a vitamin with a something melted in it. It looks like it could be anything and I have to say it feels firm like it could be a popcorn kettle (but probably not, just trying to describe what it looks like). Anyways Kirk and children’s vitamins like all other vitamins like all other Kirkland merchandise should be checked and maybe considerably recalled. I haven’t seen a recall for these but being a parent let me tel you how disturbing it is to find such a thing in your daughters multi vitamin and I hope to hear back from someone. It seems this is where everyone’s problems are left to rot and if that’s how Costco handles their employees I’ll alert my friends and family. I have the pictures, yes I took a lot because I was upset. Please notify your Makers to look into this because this really could of went south and it scared me I could of had my daughter eat that vitamin. For now, no more Kirkland until I understand what their sanitation situation is over there, because so far it’s looking like a health violation.


Gary Keyes December 19, 2017 at 6:06 pm

Please consider opening a Costco in Corpus Christi, TX. Your closet store from Corpus is 157miles away in Phar, TX or, Houston (31/2 hours away). There is a Sam’s and Walmarts in Corpus with absolutely NO COMPETiTION!

Help as I am from Dallas where I was (am) in love with Kirkland products.

Please advise and thank you in advance for your response.


Kenneth November 29, 2017 at 1:51 am

Dear Sirs,I am going to write something to management team of Costco who is in charge of Costco business in China. Grateful if you can send me a mail with contact details. Thanks


maite November 24, 2017 at 2:33 pm

Difficult to accept that a business as this one, that advertised constantly about their top of the line service, would have such a poor service toward clients.
Corporate Office should not have their phone as it has it right now, misleading the public into believing that there is a chance that a client CAN reach the Public Relations Office.
Just because this business is inexpensive, it does not have to use “cheap advertising”
or poorly trained staff. I was at one of the store, to purchase a product, received 4 different responses from employees about the product, 4? an obvious lack of communication among the staff, perhaps due to poorly training from managers.


WhyMeLord November 21, 2017 at 3:27 pm

We’ve been both corporate & individual members for decades. Of late getting to speak to anyone in a position to answer questions and address problems is impossible. “That’s how WE do it is not a viable answer.”

My first question ‘is there an ombudsman position or department that one can contact to address problems? If so how does one contact them.

Second given the above & that we’ve been members for decades why should I renew this time?


Dean Antonelos November 18, 2017 at 9:53 am

Hello. My name is Dean Antonelos. I am writing this email for my elderly 82 year old father, Antonios Antonelos, who has been a valued member of Costco for many years. He went to drink one of your Kirkland Brand Purified 16oz, water bottles during his night’s sleep and discovered a sharp piece of plastic inside the bottle touching his lips. I am very concerned for his health on a day to day basis and I do not need this right now! I am very concerned that he may have swallowed a piece! I have saved the bottle and have pictures as proof of what I am saying here. How can we remedy this situation? Our family is very upset and concerned for others as well. Dean Antonelos


Lynae Witaifi October 30, 2017 at 11:13 am

On 10/16/17 I called the Kalamazoo Costco location where we have been members for some time. We knew they were building in Lansing where we live so figured we would commute to the Kalamazoo location for some months and then switch. I asked about having tires delivered to Lansing for installation with the deal they had ending 10/16/17. They advised the tires were delivered in 2-3 days if ordered online and sometimes next day if ordered in store. I advised we would rather order online due to our location from the store. They said I would get the rebate, pricing and 1 cent installation per tire. I ordered the tires on 10/16/17 on On 10/21/17, I still had not received a shipping notification from via email so I called the Kalamazoo Tire Location. I was told it said on their end my order was accepted and delivered on 10/16/17. I said well no one has called me to setup installation. I was told they did not have my tires yet. She advised give it the full 7-10 days and I told them they were the ones who told me 2-3 days. We agreed I was misinformed and I waited until 10/26/17 before I called Kalamazoo again. I received an email on 10/26/17 that my tires had just shipped. I called Kalamazoo Tire and I was told again it said accepted and delivered on 10/16/17 but they were not in stock yet. They advised me to call the number for more information. I did and the clerk kept me on hold and on the phone for almost an hour before she said they do not know why the tires had just shipped. She said she would have shipped them to Lansing since their grand opening was the next day 10/27/17, but they were not going to have a tire location. I advised I lived in the area and frequented a nearby restaurant and assured her I had seen the tire center. She said she was going to reach out to Lansing to see what we could do to get my tires there the next day for installation before our road trip on 10/28/17. I told her I was at work and could not remain on hold, she agreed to call me back. She left me a message a short time later and stated I could go to Lansing and they would get next day delivery of my tires and to call back and anyone could see her notes in the computer and help me. I called again and got disconnected in the middle of the call with the first customer service representative. When I called back, I got someone else and she said my order had been canceled by the previous customer service representative. After another 30 minutes back and forth, she agreed to call Lansing to see what was supposed to happen after she told me I needed to call and order the tires with them or order online. I said wouldn’t that mean I would have to wait another 7-10 days? She put me on hold. I called Lansing and got a woman in the administrative office. She advised they had a VIP party for the grand opening and everyone was leaving. I explained the situation and she said I will transfer you to tire center but I am sure the employees are gone so call back tomorrow morning. I said I cannot get next day delivery of tires the same day, Costco has to order them. Meanwhile, on my other cell phone, the agent came back on to say she would call Lansing. I told her I had and what they told me. I told her at this point, just reinstate my order that I never agree to cancel and let them go to Kalamazoo. Today, 10/30/17, I checked my tracking numbers and the tires were delivered at 8:37am EST today. I called Kalamazoo tire and was told immediately upon them picking up to give my name and number and they would call me back shortly. That was over an hour ago. What kind of customer service is this? My husband and I love Costco and we are regulars in Kalamazoo. We spend a LOT of money in Costco stores. At this point we are ready to demand a refund and go get tires locally, where we could have had them the same day over 2 weeks ago when this nightmare started. Furthermore, we made our road trip this weekend on our old tires which need replacing. I would like someone to contact me regarding this matter.


A Very Irate & Disappointed Customer


Judy Farrow October 24, 2017 at 5:07 pm

I had my identity compromised/stolen 8 years ago and in the process started receiving Costco sale circulars. I live in a state that doesn’t have a Costco and it’s not my name on the circular, so this is just a regular reminder of that time of frustration and anger. I have written Costco and called a few times to request that that name and my address be taken off your mailing list to no avail. Could someone please contact me to get this rectified so I’m not constantly reminded of a horrible time in my life.


minerva smith October 17, 2017 at 6:39 pm

Please be advised that I have left 6 messages for someone from Costco executive offices to contact me regarding large purchases that I want to make at the stores in Puerto Rico for donations to the people of Puerto Rico and no one has contacted me back…I have called 4 stores in Puerto Rico and a recording is all I get… As a member of Costco for over 22 years I would appreciate a call…Hearts 4 Puerto Rico, LLC. is trying to make large purchase to donate to the people. Please contact me as soon as possible. Thank You


Debra moore October 15, 2017 at 12:24 pm

I Just left Costco in Wesley Chapel and again you had no scooters available. We don’t like going there because it has 4 to six scooter. Going to Sam’s they always have scooters. My husband and I are both disabled.


WhyMeLord November 21, 2017 at 3:30 pm

Sam’s scooters are typically charged whereas with Costco scooters we are often left stranded with a dead battery.


judith September 22, 2017 at 5:01 pm

Just purchased Meal Mart Spare Ribs in BBQ Sauces. This product is inedible, costs $17.43 for 2.53 lbs. of cooked ribs in sauce. Both my husband and I were outraged that these spareribs contained no meat, were only held together with grissle and bone, and we will be returning the packaging for a refund in the Torrance store. Costco was ripped off by this vendor located in Maspeth, NY. In turn, as a consumer, we were also ripped off. Please discontinue this item and forward this to the appropriate buyer for action.
Thank you.


nanoo September 3, 2017 at 11:28 pm

Hi, its good post regarding media print, we all
know media is a fantastic source of facts.


earl campbell August 26, 2017 at 8:44 am

As a family we are disappointed Morton’s pot roast has been suspended. We tried the replacement Morton’s Steakhouse Classic Tri-Tip and tho the seasoning was good, we won’t be a return buyer.


Sue LeMontre August 25, 2017 at 1:25 pm

Today I’m returning a can of Savanna Honey Roasted Nut Mix because it doesn’t contain any pecans at all. Quality control at the nut house must be terrible. The other item is Kirkland Blue Cheese, sold in your deli section. After opening one package of two, I discovered the cheese had NO blue veins whatever and was firm like American cheese rather than the crumbly blue cheese I expected. It didn’t taste like blue cheese, either – it had no flavor at all. I’ve noticed a decline in some of your Kirkland products. Sol Price would never have allowed these foods to remain on his shelves; when Costco bought out Price Club, quality went downhill from there. Too bad. I’ve been a customer and shareholder for years of Costco, and don’t like the new Citi credit card, the quality of your food, and the lack of friendly customer service in the La Mesa, CA facility I frequent. They even filled my glasses prescription wrong. Does anybody in corporate care?


Mark August 13, 2017 at 9:18 am

Store manager for new Traverse City Cosco Interview

I was called to come in for interview for new store opening in Traverse City. First Interview was fine, I then was set up for another interview a couple days later with store manager (Jacob)?
My interview was about a minute long. Seems he had made up his mind before I even sat down for interview. Asked two questions and then said (we will get back to you if interested). Horrible interviewing skills! What a waste of my time! I have never had a ruder interview! What a douche bag! I wonder if he knew I have been an executive member for many years! He probably would do better learning some interviewing skills. Maybe he was just intimidated.


Gilbert L Lee August 2, 2017 at 9:21 am

Attn. MR.Craig Jelinek.
Dear Mr Jelinek I am a card holder and I live in Milton Keynes Buckinghamshire England
a few years ago the stores in UK use to stock and sell Kosher hot dog of which I am partial to
now all the store here stoip selling it there is a lot of jews and muslims here who would like to mhave a hot dog sometimes could you please let this product come back into the stores here also we never get crayfish tails here I can only get that bwhen I am in the States.


Geri July 31, 2017 at 9:22 am

We love Costco! We are planning a move to western PA and am ever so hopeful that Costco will add a location in Westmoreland County. Would love to see a store located in Latrobe – easily accessible to Greensburg, Johnstown and Somerset.


joe July 28, 2017 at 1:36 pm

I have sadly noticed an ongoing problem occurring within Costco stores. It is the increasing amount of Halal foods appearing in your retail stores. The reason for concern is the evidence one can easily verify online,that the payments to these Halal certification providers is being used to finance terrorist groups. Please stop allowing Halal foods in your stores.


Ceecee July 14, 2017 at 3:22 pm

It was mentioned that Sams Club is one of your competitors. How then can u allow the R. Sabee and or draper products company make dog pads for the Costco Stores in the area and across the country if Sams Club is your competitor? There has to be something in the contract that you have established with the R Sabee /Draper Products Company that they will not or would not make products for your competitors!! If the company is approached they will lie and continue to lie to keep your business. They do “members mark” dog pads for Sams Club. Also the pico pallets are only suppose to be stacked 2 high in the warehouse but the pallets have been stacked 3 high. The location is 1718 West Eighth Street Appleton Wi 54914. I find it wrong that they would be so deceitful with such a great company like Costco is. There are other companies that make dog pads that would treat you better than how the R Sabee Draper Products treat their employees. They promise you so many truck loads in stock but they never have enough product in stock making the employees work 6-7 days a week. The operations manger Scott makes the employees feel like they are worthless and de-means them on a daily basis. Scott targets employees and has made comments that the employees are not owed their vacation time or if he wants to get rid of people he can that he will find a way. They can’t keep up with the demand of dog pads that Costco wants without sacrificing the employees time off to be with their families. The employees work thru the holidays which should be spent with family.


Thom July 11, 2017 at 12:31 pm

I bought a Divine Hot Tub online and it has been a NIGHTMARE. Is been defective and not working since day one. I have had 4 repair men here in 21/2 months and was even directed by Connie form Divine to “try this” try that” !! I had to finally DEMAND that she send a repairman and finally she did…FOUR times! I finally had it and requested a return and an d was told I had to put it at the curb. So I hired some one to come and remove it to the curb for pick up Monday. The delivery claims to have been here but says I was not home which I was. They refused to come back, they were 10 mins. away from the call from the delivery company saying they are in front of your house. I never received a call an hour before from the driver as I was told. The driver refused to come back and the company rep. Bob said “they are not coming know NY traffic”!!! Now they say they will be back on THURSDAY~! I mad many calls to customer service .. waiting on HOLD for 30-40 min on average!! Emailed customer care as well and NO RESOLUTION. I am SO upset with COSTCO and Divine Hot Tubs. I would NEVER recommend buying a hot tub from COSTCO or Divine Hot Tubs. I have wasted a lot of money and invaluable time dealing with both COSTCO and Divine Hot Tubs. I have also contacted Jeff Long, NE Regional manager, but only got a voice mail. I left a detailed message and also requested his phone number and email address.

Hope for resolution!
Thom From Long Island


Susan Michel July 5, 2017 at 12:31 pm

We have been Costco members for some time and have really respected Costco’s employee relations such as providing a living wage and good benefits. My husband and I are discussing dropping our membership due to the labor abuse of the retail truckers from California’s port trucking companies. The truckers are expected to buy their trucks, work 20 hour days and then make hardly any money because of the truck buying issue.
I would expect a responsible company like Costco to demand a change so the drivers make a living wage and are not expected to purchase their trucks. Or to find a trucking company with responsible employee relations.


Joelle Rebecca June 27, 2017 at 6:37 pm

After reading your informative article Bees in Peril detailing the bee crisis in agriculture, I hope that Costco would consider not stocking the herbicide Roundup. As mentioned in your piece, people are using Roundup and other sprays to get rid of clover and other weeds. These flowers and grasses are potential food sources for the bees. Roundup is also killing native plants, creating herbicide-resistant strains of weeds and invasive plants, killing beneficial soil organisms, and creating “super pathogens” and soil fungi resistant to these chemicals.  This interruption of  natural species and cycles is detrimental to agriculture and leads to decreased diversity. There is also evidence that Roundup’s chemicals are not safe for animals. I implore your experts at Costco to research this matter further and responsibly discontinue the sale of Roundup at your stores.

Thank you,


Valerie June 20, 2017 at 8:26 am

The health crisis in this country is hinting all time highs and health costs continue to climb. Big stores like Costco could reduce this greatly by purchasing their animal protein poultry, beef, pork. lamb, eggs, milk etc. from suppliers that practice animal welfare.
By COSTCO not demanding their factory farm suppliers stop caging chickens in battery cages, brutalizing hogs, docking their tails, ripping off their genitalia (with no pain relief or veterinary care) by hand, and keeping sows in crates they can’t stand up in or turn around in, broiler chickens shackling them, boiling them alive then slitting their throats, burning bulls genitalia off with blow torches, and keeping milk cows on the milking machines until their utters are bleeding and infected dumping bacteria into the milk supply, not allowing these animals to go outside and eat their natural diet, pumping them full of antibiotics that will effect your health and your gut health, pumping them full of hormones (all kinds), that effect your metabolism, make you not able to lose weight, cause young men to have breasts, feeding them food that has been sprayed with arsenic by Monsanto and other pesticides to dry it out faster arsenic in your food?
So here are a few of the medical conditions that can be caused by this brutalized, UNCLEAN food. Type 2 diabetes, all inflammatory diseases, fatty liver, metabolic syndrome, obesity and the inability to lose weight, arthritis, painful joints, all kinds of gut problems from IBS to leaky gut. Parkinson’s, early onset Alzheimer’s this is just a few. Are you getting mad? Wake up in the morning and FLC feel like carp yet you are young and active try to eat right??? Well eating right is next to impossible with our food suppliers getting away with this. Do something!
Don’t be fooled by Costco’s ground beef that says grass fed that translates to exactly 20 minutes a day outdoors!!!!!!! This is a crime against you the consumer. Also don’t be fooled by the government or the USDA there is not one law not ONE that protects the animals or keeps the suppliers from feeding them to us. Shop local. Shop grass farms. Eat healthy not Costco’s meat.
Demand answers and accountability. AND not only form Costco call your representatives. Those of in our 40’s and 50’s have been eating this factory farmed food for about 20 years and I have a lot of friends that are experiencing unlikely health issues like some listed above. I imagine your children and grand children after a life of eating garbage. Demand answers!!! PS fun fact 80% of the antibiotics that are produced in the US go to factory farm animals antibiotic resistant bacteria hmmm?


Martha Madison June 20, 2017 at 6:45 am

Costco, you must stop selling Monsanto Ready Round Up that contains Glyphosate. California recently declared glyphosate a carcinogen!!

Ref.: And lest we forget, Roundup isn’t just sprayed on agricultural products—it’s a best-selling consumer product, too. Labels on Roundup sold in stores like Walmart, Costco, Home Depot, and online at Amazon, claim the product is safe for humans and pets. That’s not true—so we’ve sued Monsanto directly for false labeling.

I applaud Congress member Ted Lieu, representing CA 33rd District – (Torrance is part of his district) who sent a letter dated May 19, 2017 to the EPA Inspector General questioning the agency’s registration review of glyphosate, a potentially harmful chemical to humans. California recently declared glyphosate a carcinogen.
He requests an investigation whether there was misconduct between the EPA and Monsanto related to EPA’s review of glyphosate. A Northern CA judge denied Monsanto’s request to seal doXXXXents related to the review of EPA’s glyphosate the work of an EPA official (ref. New York Times).
Rep. Lieu’s ltr. ref.:

We must as consumers protect what we ingest and expose to our bodies.
Glyphosate I believe is a carcinogen and it is harmful to our health. Please Costco take a stand to care about your customer’s health and wellbeing.


Jacque Bovee July 14, 2018 at 1:09 am

I agree, get rid of Roundup!
JBovee RN the medical field.


G Fritz June 19, 2017 at 1:11 pm

I have Costco gift cards and have used them at a few Costco stores without any problems or hassle. However for some reason the store in Baxter Minnesota gives me trouble. They told me yesterday I had to be a member to shop at Costco, which is obviously incorrect. The checker called her supervisor and he said you have to be a member also. He reluctantly and rudely agreed I could use the card but would cash out the remainder of the card when the purchase is complete. These are gift cards.Does Costco really want to dictate how I use them or is this store being over zealous in it’s approach towards customers?


Rhoda July 18, 2017 at 1:21 pm

WE LOVE COSTCO ! Please get in some BURGUNDY leather furniture- sofas, love seats and chairs. There is no burgundy furniture anywhere around- only that same old brown color that has seen its better days already. Burgundy pretty much goes with everything.We shop (a lot) at the Costco in Avon, OH, and totally love it……so PLEASE PUT some BURGUNDY LEATHER furniture in your stores- and please allow customers to buy pieces separately, not just in an entire grouping. We have looked in store constantly- only brown…time for lots of burgundy. Thank you very much…. will keep checking for this !


Bertram Alston June 7, 2017 at 9:10 pm

Bad customer service at store 208. Membership #111852272286 Strong considering canceling membership and telling all my friend about bad experience.

I was at your store 208 on or around 600pm. Attempted to pump gas at pump and notice a man with vest on and ID turn inside out. Waving his hand. He then tapped on my windshield and was saying something. At the the time of his action and movement I had my one week old baby in car and wife. He then proceeded to come to my window telling me to turn the car of. I stated let me see you ID he refused the he ran to the pump and shut it off. Picture to support.image1.JPG
He then called for a manager. I stated what are your doing he said he does not want his picture taken. Another man came running asking what is going on and defending the man that. Approached me without visible ID and struck my car while my infant in car. I asked his name and he said Josh I then stated chain of events and he was also combative. When I mean combative I asked who Josh was he said he was the sales manager and I asked why is he still here he even state, “he works here and did not have a badge present. So I then proceed to vacate area and seek an manager. I then in turn went to customer service desk and ask for a manager. Mr. Chris Allen approached me seeming to already have an idea of the incident, but wanting to educate me on my fault. Instead of addressing a man signaling me with hand gestures at the pump, striking my car and approaching me in my car without visible ID. Then in turn saying he does not want his picture token and turning my pump of. So after talking to Chris and see that he seen no wrongs in the man action at the gas pump. He was rude and sarcastic. So to cirXXXXvent any more confusion I asked for the corporate addresses and his manager. Chris stated that Ms Peggy Pramuan was not at the store. But he did give me his card and the address.
Picture to support.
I then proceeded to contact the corporate office and spoke to Mr Hakeem and he agreed with me about the disrespectful employee at the gas pump. He also stated he would contact management at the store to address. I would appreciate it if someone at store #208 contact me to discuss because at the present time I renewed my membership but I am strongly thinking about canceling. Due to Mr. Josh and Chris Allen in professionalism.

Leaders are important at work, because everyone needs a vision they can believe in.
Bertram Alston
Thank You


Gina Daro May 1, 2017 at 7:09 am

I live in St. Petersburg, Florida and your COSTCO is in Clearwater, FL and the traffic going there is a nightmare so we joined Sams. But we like COSTCO and want to shop there so it is time for you to have a COSTCO here in St. Petersburg, FL. When will you have a COSTCO here in St. Pete!! You are losing a lot of clients by not having your store here!


Stanley Bakke April 29, 2017 at 9:39 pm

We really miss Costco vanilla ice cream. When will it be available?

Stanley W Bakke


Richard February 28, 2017 at 1:24 pm

My wife and I have been Costco members for a long time, based in Rockland County New York. I have a complaint with the use of your membership. The membership entitles the member to discounted products from the warehouse or store. A non member cannot enter the facility without a membership card, nor purchase any merchandise without the card. The facility in Rockland County also sells Gasoline, with 6 bays and services 12 automobiles at a time. These pumps are constantly backed up to 8-12 deep in each bay, must of the time I don’t stop to fill my gas tank and I would have to wait 15-20 minutes to do so. The customers at the pumps are 50% non-members and 50% members, which I usually try to estimate will sitting in line and the non-members should not be allowed to utilize this discounted fuel, as they are not allowed to purchase merchandise. If your company is falling to pressure of certain group, then my suggestion to you would be to have 1 bay of 4 pumps designated to non-members and 2 bays of 8 pumps to members. This type of catering is only done in Rockland County, (ascertained from one of your employees) as your facilities in Hawaii and South Carolina does not. Please forward to the proper channels. Any consideration in the above matter would be greatly appreciated.

Thank You, a Costco dues paying member


Michelle January 14, 2017 at 4:34 am


Costco has recently made a change and is now BLOCKING all servers based in Israel! I have been shopping on line at Costco from Israel for a very long time (US shipping address and membership) and now I am unable to even access the site!

Is this intentional? No one here in Israel can access and this needs to be dealt with ASAP!

Access Denied

You don’t have permission to access “” on this server.
Reference #18.c507368.1484385834.ca34805d


Alonzo January 12, 2017 at 8:21 pm

On 12/27/2016 7:55 AM, Jasmin Anton wrote:
Good Morning
Sorry for any inconveniences!
Thank you.
Best regards,
Jasmin Anton

Customer Service/Administrative Assistant
XXXXOR America, Inc. | 1099 Wall St. W, Ste. 179 | Lyndhurst, NJ 07071

Tel: 1-800-207-0806 | Fax: 201.804.9898 |

From: Alonzo [mailto:videndum at]
Sent: Thursday, December 22, 2016 3:52 PM
To: Jasmin Anton
Subject: RE: Splendid

Hi Jasmin,

I’ve attached photos of the box.

Thanks for the replacement part but I fear that if it is composed of the same material, it will break again.

Thank you

On Dec 19, 2016 11:56 AM, “Jasmin Anton” wrote:
Good Afternoo

Can you please provide me with the model of your pressure cooker? I will be able to send you a Pressure Valve.

Thank you.
Best regards,

Jasmin Anton

Customer Service/Administrative Assistant

XXXXOR America, Inc. | 1099 Wall St. W, Ste. 179 | Lyndhurst, NJ 07071

Tel: 1-800-207-0806 | Fax: 201.804.9898 |

From: Alonzo [mailto:videndum at]
Sent: Sunday, December 18, 2016 3:56 PM
To: Info – XXXXOR America
Subject: Splendid

I recently purchased a unit at costco. Well designed, excellent results. Problem arose when i washed the lid, in the sink. I noticed that operating valve was broken in half. I’m not sure when exactly this occurred, but obviously the part is made if very weak plastic and breaks easily with minor impact.

I would very much like to continue to use your product, but the valve breakage has rendered it useless and am forced to return it.If this issue becomes resolved, please notify me, as I would repurchase your product.


Hi Jasmin,

Thank you for the replacement part, unfortunately it broke again. This time while in use. Seconds after the cooker pressurized the black plastic part of the valve popped of the lid and steam erupted from the aperture like a volcano. This is clearly a manufacture defect and now clearly a safety issue; fortunately i was not near the cook range when this occurred, someone else may not be so lucky. The part is not designed to safe tolerance and cannot withstand the forces or temperatures of normal operation. Please notify the relevant personnel of your company regarding this issue. Id hate to think people can be needlessly injured.


Donna Beal January 11, 2017 at 7:25 pm

I love your optical department and would not go anywhere else. Unfortunately, my insurance has changed to Cigna and I was told Costco is not an in-network provider. How can I go about getting Costco in Cigna’s plan?
Appreciate your assistance.
Thank you.


Dalebmw December 30, 2016 at 7:40 pm

Have tried to get Kirkland golf balls for 5 weeks by calling, emailing, and going to my local store. Was just told today the December 20th shipment from the Korean supplier of 10,000 unts sold on line in 90 minutes. Wake up Costco golfers spend more money than non golfers. Buy the damn company and if you need investors count me in. Terrible you treat your better spending customer base like this. Buy the damn company or get them to double capacity.
Also if your client base has golf balls on their wish list YOU OWE THEM/US better response then we are working on it. My guess is you are not working smart or hard enough to get this one of a kind product under your total control. Wake up and smell the profit!


Gay K Egger December 7, 2016 at 4:54 pm

Dear Sir or Madam:
Costco switched my American Express card automatically over to a Citi Visa without my authorization or permission. Perhaps a letter was sent stating that if I didn’t respond they would automatically do this, but either way, it is unacceptable. I intended to let my Costco membership expire once they stopped using the American Express card. Since then, I received a bill for my membership from Citi Visa. I called both Citi and Costco to cancel. I received another bill with interest afterwards. I sent a note, “Cancelled” to Cit Visa. Got another interest laden bill and a letter from a VP at Citi asking me to call to make payments. This is truly an insult to someone who pays all of their bills on time.
So, I called again. Talked to supervisors at both locations. I have nothing in writing, no confirmation numbers, since neither gives them! What an incompetent way to do business. Since both companies are making money hand over fist, this email will mean nothing, however, when it happens to enough people, and it will, there will ultimately be a noticeable difference. When I had cancelled my Costco membership, they DID return it to Citi who continued laying on the interest and “forgot?” to cancel the bill. Do you really want to do business with these people, Costco? You have a pretty good reputation but as far as I’m concerned, I won’t step foot into a Costco at this point, thanks to Citi!


Rohit November 22, 2016 at 10:10 am

The COSTCO Management Team,

Hello Sir/Madam,
I would like to know what verifiable actions have been taken by the COSTCO management so far regarding my request below?
Date 20th of Nov.2016
The Head of Costco
Sub: Request for Better Management of Customer Intake at COSTCO TIRE CENTRE at
Rodeo Drive Mississauga Canada.
I would like to bring it to your notice that today was my second attempt at line-up for the replacement of my all season’s tires to winter tires. At first attempt yesterday, I was told that I must come at 5 am for the line up tomorrow. Today, I lined up at 5am and was still refused tire service. Yesterday and today, I spoke with the same gentleman named Cliff (at Mississauga Rodeo DR. Store). I understand they may have too many customers and not enough resources, however, it still does not compensate for poor customer handling. I would like it to be better organized for your sustained business and would like to be optimistic at this point, that, it will soon change for better. I believe a part of the membership agreement CONTRACT is that members shall not be refused goods and services offered by COSTCO.
Hope, COSTCO management will urgently pay attention to not losing its members and eventually its reputation.
Thanks and regards,


Rohit K November 20, 2016 at 11:22 am

Date 20th of Nov.2016
The Head of Costco


Sub: Request for Better Management of Customer Intake at COSTCO TIRE CENTRE at
Rodeo Drive Mississauga Canada.

I would like to bring it to your notice that today was my second attempt at line-up for the replacement of my all season’s tires to winter tires. At first attempt yesterday, I was told that I must come at 5 am for the line up tomorrow. Today, I lined up at 5am and was still refused tire service. Yesterday and today, I spoke with the same gentleman named Cliff (at Mississauga Rodeo DR. Store). I understand they may have too many customers and not enough resources, however, it still does not compensate for poor customer handling. I would like it to be better organized for your sustained business and would like to be optimistic at this point, that, it will soon change for better. I believe a part of the membership agreement CONTRACT is that members shall not be refused goods and services offered by COSTCO.
Hope, COSTCO management will urgently pay attention to not losing its members and eventually its reputation.
Thanks and regards,


Pami September 27, 2016 at 1:02 pm

Would like to see a Costco come to Pahrump NV on South Hwy 160 up by the city town sign that says Welcome to Pahrump NV this is the biggest city in Nye county.
Please consider also having a food court and tables outside and a drugstore.
Hope to see you come!!


Jeff Bridges September 9, 2016 at 10:08 am

Is it truly necessary to charge the high fee for a simple membership ? Yep, you get millions in revenue that way. Its like paying a fee to be able to spend money with you. The prices for the items you stock are really not much discounted or really any lower than walmart. But yet, we must be gouged and sucked out of $55 now for a lousy membership that used to be $25. Are sales really that bad that you have to rob us out of that much money just to buy a slice of pizza ? We think it’s getting a little rediculous and high handed of you. And no, we don;t expect you as customer service to take our side, agree with us, show any sign of compassion or even to care…let alone ever let someone higher in the governing chain of command read this complaint that tens of thousands of us have but fail to complain out of the sheer futility of breaking through “cuss tomer service” the blocking and screening apologetic arm of Costco. Why not just charge us $550 instead of $55. Both are insults and damned maddening. Either way, you are gouging and stealing from us over and above what morally and ethically you should be charging for a membership. And plaese spare us the canned pre programmed replies.


Rayna August 29, 2016 at 11:12 am

I sliped on water no sign anywhere hurt my back couldn’t take care of my kids for a few days filled out a report other people saw me slip but no million dollar company can’t even call back too see how i am doing… maybe i should get that Jessy guy off the news to have him do a story on you guys


Tamela Allen July 20, 2016 at 4:50 pm

COSTCO DISCRIMINATES AGAINST PEOPLE WITH DIABILITIES!!!!!!!!!!!!! Costco’s policy— 3 electric carts per store. So there is never one available. Go into any Fred Meyer, Walmart, Target. They ALL have more than double that amount on any given day. I have been told this by COSTCO–
1) many people have complained about this

2) Quote from person working at Costco headquarters– “they have plenty of money to purchase more carts. They JUST DON’T WANT TO!” !!!!!!!!!!!!!!!!!!!!!!!!!!

People with disabilities have enough battles to fight each day. Being able to use an electric cart means the difference between shopping for their needs or not being able to cirXXXXnavigate these large stores.



James October 15, 2016 at 11:45 pm

Go to your local TV news reporter and have them do a story on this


John stih July 5, 2016 at 7:36 pm

After Citi placed a security hold on my account and I gave them all the information they needed to free up my account, they still would not give me the exact reason for the security hold. Terrible service. Costco- what are you doing so this not happen again. Seems Citi can place a security hold on your account at anytime and they do not need to give you a reason.


Paula Shore July 3, 2016 at 12:24 am

I am so happy to see you adding more and more organic products. I also am thrilled that you are helping farmers to grow more organic products.

I was very disheartened to see that you sell Roundup at your stores. Please stop. It has been proven to cause cancer and is quite the opposite of your organic initiative.

I’d like to see more non-gmo products there, and I’d like to see them labelled, regardless if Senate has been paid off and allows the DARK act to pass.

Thank you for your help.


Elizabeth August 30, 2016 at 11:38 am

Some of us like Roundup. Costo (or any store) should cater to your wishes? Typical organic nut!


WhyMeLord November 21, 2017 at 3:50 pm

I’m a retired engineer (EE & ChE with years of biomedical research consulting). You’d be wise to do some serious research on the subject especially on the safety issues you should apply & follow personally. Forewarned is forearmed.


Chuck Burns June 26, 2016 at 2:28 pm

We in Autaga and Elmore Counties in Alabama would benefit greatly if we had a Costco in Prattville, Al. There are many possible locations with plenty of space for a warehouse an possible gas pumps. More so a corporation of your size would boost the economies of many of the surrounding counties.


Suzie Morris June 23, 2016 at 8:36 am

I wrote a few years ago about the possibility of bringing a Costco to the Asheville, NC area. Well, I’ve found the perfect property for your company. There is lots of office
space, warehouse space, loading docks.. and we could really use you in the
area. You would service not only North Buncombe county, but also Madison
county and parts of Tennessee. It would be a win/win situation all the way
round. Please consider coming, we could really use you here!


Joan Lionetti June 22, 2016 at 2:31 pm

I wish to commend and compliment one of your supervisors in Membership at the Tucson Market location in Tucson, Az.. Employee JOE has been, on several occasions, exceptionally courteous, patient and accommodating in providing exemplary customer service! Thank you Joe and Costco standards! Joan Lionetti.


gilbert almaraz June 21, 2016 at 1:55 pm

I have tried to call numbers times on various days to get help to no avail. All I get is we are so sorry or hang up . I have asked for help from citi visa worthless . right hand does not know what the left hand is doing. I was promised all would be taken care of not so. I asked for executive office assist and was told that’s not how we do things here . to date no help even after the comments such as may be you are not understanding the English .


Roxanne Eaton June 20, 2016 at 4:14 pm

I recently went to Costco to renew my membership and take my deceased spouse off the account. I was asked to produce the death certificate. This ‘policy’ is in poor taste. I found it to be rude, insensitive and stupid. I had to obtain a completely different membership and let the other expire. How many people do you know who carry a death certificate around with them? I think I’ll probably just start going to Sam’s Club.


Darlene Demarest June 16, 2016 at 8:05 pm

I encountered a very public humiliating experience at Costco Store #674 in Glendale AZ yesterday evening at approx. 8:00pm. I was approached by a clerk while I was at the jewelry counter and asked if I wanted to see anything. I responded yes, I was looking at a simple gold chain (79.00) that caught my eye. She opened the case and removed the chain. I explained I had a pendant that I wanted to find a chain to wear it. In fact, I had it on me and I took it out of my purse to see how it would look. I wasn’t sure about the length (18″) because I had a necklace I wanted to continue to wear and didn’t want another one the same length so I asked if she would help me take off the necklace I was wearing in order to compare lengths which she did. When I discovered the pendant opening wasn’t large enough to slide onto the Costco chain due to the fastener at the end and the length was to short, I indicated it was not going to work and I preceded to pick up my chain and leave…BUT now the clerk won’t let me take my own property (chain) that was laying on the counter as was the Costco chain indicating it’s the chain she removed from the counter. She is now guarding me from taking my property and actually indicating the Costco chain is mine which I knew wasn’t (she was actually insisting I take what was the Costco chain and leave my old chain there how bazaar is that). I am feeling held hostage at the jewelry counter at this point and she is yelling at some other employee in the store in front of customers to get the manager and a ruler. I had to stand there in humiliation which was increasingly upsetting me and I told her this was embarrassing and she stated sarcastically yes it was implying I was embarrassing her. I was concerned if I picked up my chain and tried to leave, they would of made the situation worse with security or even police so I couldn’t move. No one was coming so I told her to get on her walkie talkie and get the manager here now as I was now livid of the treatment I was enduring. The manager finally appeared in the area but was yelling over at another employee in the area for a ruler but not walking towards me and felt he wasn’t showing the interest in my dilemma so I raised my arm for his attention at that point he finally came over. By this time I was completely upset by this display of making me appear like I was a thief to those around. At this point the female clerk is making it look to the manager like I am trying to remove store property and I had to jump in on my defense and explain the chain I am trying to pick up from the counter is my own and does not even match the description of the chain they are selling. She left the area and It wasn’t until the manager took a ruler and found my chain was 17″ inches as I had it customized for my size, a inch shorter than the description on the holder used to display the Costco chain in the counter, did he just say I’m sorry and I was able to leave (not sure what they would of done to me if my chain happened to be the same size). I shop in there all the time spending several hundred dollars each time and I was appalled by the treatment I received which this young lady didn’t care about because when I told her I would file a complaint she said well heres my badge name in a sarcastic manner. I am still so upset by what happened today that I know I have to follow through and file a complaint with the Regional office in San Diego (858.812.1400) but all you can do is leave a message in their general voice mail which is disappointing to say the least……just another feeling that they really don’t find customer service issues should be a priority. I also noticed going through the register, the cashier gave me the feeling she doesn’t like her job or something……she did not only not smile or say anything to you it felt like she wanted to get you gone. I won’t be able to shop there anymore after this experience.


Darlene Demarest June 16, 2016 at 8:54 pm

By the way, I am a woman 63 years old she treated this way.


Noah Rand May 23, 2016 at 3:10 am

Sunset Park Brooklyn New York Location.

Horrible establishment. They would not let me use the bathroom, even though it was an emergency and i am a card carrying Costco member and a city worker in uniform. I politely mentioned / showed both. The woman said the store was closed, but was full to the max with people at 7:15 pm on 5/21/16 a sat. ( There are no other places to use a restroom anywhere nearby or in walking distance ) . Next they seemed happy when i cancelled my membership and returned my card to them on the spot, after i literally begged them once again pleading ” please it is an emergency ” I really need to use the restroom. The employees were very rude, unprofessional. Then a male employe tried with out success to intimidate me by almost shoving me out of the way with a large shopping cart. Their actions caused a scene. The next day 5/22/16 a sun. around 1 pm i returned in uniform again, they seemed not to care at all when i handed in my Costco credit card for good to a female supervisor telling her all about what had here happened there the day before. It did not have any bearing one bit that i was a member for several years and in fact had spent many thousands of dollars there. They do not and would never ever say sorry. I found my whole experience with them quite bad and i would never again do business of any kind with these folks. I am very upset that they treated a city worker in uniform, so poorly like a smelly homeless vagrant. So what if it is cheap there, who cares, the workers treat you like an animal and do not care about how much money you spend, they will not respect you or appreciate your business at all. So do not be fooled. Costco where the member/customer is always wrong. I say go elsewhere.


Janis smith June 3, 2016 at 8:57 pm

The Manchester Missouri store has always been good until I trusted them with my car. I believe 20 dollars is missing from my console and rude service. I later asked for the employees name and did a free casenet. Search. I would not reccomend auto service since Costco feels necessary to employ criminals with felony records that are repeat offenders in customers cars. Stay away from automotive and everything has been pleasant. Casenet search Brandon Carter in Missouri 30 years old and see if you want him in your car yourself for free.


Robert Lesko May 20, 2016 at 12:06 pm

I purchased your bulk 5 dozen egg carton/box in the Lexington, Ky store about 3 weeks ago. I went to use some of the eggs and was startled to find some of the eggs had baby chickens in them and were rotting and left a very bad smell in my kitchen.. I have saved them and put in bag in freezer but wanted to make you aware of this problem. Have you had any more complaints like this? Can I contact someone local about this problem? I have wrote two emails already and not heard a response back.. I would be more then willing to send pics if need to see.
Thank you


Angie Pretty May 9, 2016 at 3:39 pm

I had my purse stolen on Feb 2 and the thieves took my checkbook and ID and made purchases at Costco in Woodinville & Issaquah. I had closed my checking account prior to the purchases but the checks were accepted. The first time I visited Costco-Woodinville after the incident I was told to bring a letter from my bank which I did. The next time I went to make a purchase there was still an issue this time I was told to bring a police report which I did. The next time I visited the store the assistant manager told me it was my problem since it was my check that was used. I asked her to contact someone who know Costco policy on fraud checks so I could get this resolved without having to resort to legal action. I have not heard back from the Woodinville location. I have called the Issaquah location and left a message but was never called back. I would like to get this resolved as soon as possible. I have always had good experiences with Costco and would hate to have inexperienced employees to harm that image.


Theresa Goiffon May 5, 2016 at 4:58 pm

Dear Costco Executives,

I have an incredible story to share. Sorry it’s long. but I hope when you finish reading it you will understand why I am sharing this in detail.

Yesterday late afternoon I was shopping at the Maplewood, MN Costco. When I shop, I stock up. I was leaving the store with my very overloaded cart and not paying attention, my front wheel of the cart, went into a dip in the road. My cart tipped over and half of my groceries, etc fell out. My purse that was on my shoulder I set along the side of the curb as I went about collecting my items and returning them to my cart. I inadvertently left my purse on the curb.

I went to my van, unloaded my boxes and realized I left my purse behind. I retraced my steps to the customer service counter where I discovered my purse. I was told two men had returned my purse. I was so happy but then noticed my iPhone was missing. The clerk stated, there was no phone when it was turned in. At that moment, a young man, Costco employee, I later found out named Felix, was beside me. He said, I have to tell you, I saw the two guys bring in the purse and I saw one of them take out your phone and keep it. I asked him if he saw where they went, he said yes, they are shopping. So he got approval from his manager to help me locate these two men.

We went through the store and sure enough he spotted them. We approached them together and I thanked them for returning my purse and now I would like them to return my phone. They immediately stated they didn’t have my phone and took out their phones. Then much to my surprise Felix noticed a phone in one of the guys side pocket of this pant leg and said, what about that phone? I reached into his pocket and took it out. Sure enough it was my phone. They of course “didn’t know how it got there”!

I thanked Felix over and over and I wanted to give him a reward to which he would not accept. I am so thankful that he was proactive, and cared enough to let me know as well as escort me to the thieves who attempted to steal my phone. As an aside they had already in that short time, tried to access my credit card information, but I don’t have it on my phone, therefore they were not successful.

I am sharing this story and hope that the right powers that be will acknowledge this young man and since I am not allowed by Costco’s policy to financially reward him. I hope this act does not go unnoticed by the corporate office.

I have always been impressed by your staff, actually one of the reasons I no longer have a Sam’s membership is because your customer service is helpful and you certainly attract and hire quality people. This however, was above and beyond. Thank you for letting me have a place to share this long story. Blessings, Theresa


barbara April 26, 2016 at 3:35 pm

What about me? I’m not a business customer, I’m not a family, I’m not even a couple. I’m a widow, living alone on a limited budget. Another increase in membership fees for me is going to be a hardship. Costco should have membership for seniors who are not big spenders but enjoy the Costco experience. Costco is my exercise in a safe air conditioned area, my go-to place for pet food & pizza. I’m sure I’m not alone ~ how about it Costco? Is there room in your heart for those of us who don’t spend much but need what you provide, especially the chicken?


WhyMeLord November 21, 2017 at 3:56 pm

Might look at Sam’s Club. We’ve been Costco members for decades and recently signed up with Sam’s for less and received a give card the net membership was ~$30. Side benefit unlike Costco you can check Sam’s in store prices on line.


SHERRY BENTLEY April 26, 2016 at 3:36 am

Jackie Whitney
Brenda Weber,

Although this is a warranted email, it is a very confidential email.

I was employed by Costco from 1997-2014.
I was terminated for a reason that was very unbecoming to Costco and myself, Whistle Blower.) I was placed in a very precarious position in which my duties to both my employer and myself was embarrassingly forefront.

All I ever wanted was to further my career with Costco as my desire was to be the most sought after in Safety and Facility auditing in Costco.
I was assigned the position of Safety Coordinator in 2007 at #93. I Sought and achieved my degree in OSHA/Comprehensive Fire Science because of the passion I had for this position and continued to pursue my Masters degree in Environmental management and Criminal Justice. It was in all of my performance reviews that I was very proactive in my work up until I moved to the position of Front End Supervisor. I earned the Employee of the month award when I pulled the Forklift program and certifications as being caught up and maintained after nothing was kept on file for three years. I absolutely loved my job as Safety Coordinator. However, as soon as I started applying for promotions, I was blackballed by the management staff, talked about behind my back and harassed on a daily basis being called into the office several times per day for over a year by Mike Dellinger, Neil Schwartz, Adam Sherman and Angela Sanchez. This group of Managers were very arrogant and did not like being told they were breaking the law at all. The front end manager in fact told me she did not like that the Supervisor job was given to me and she was not informed because she was on vacation.

I eventually received my degree in this field and have also pursued a Masters degree in this field simply because I love it. My problem is, due to the fact that I have such a strict self disciplined approach, I shined a light on the Managerial practices that was ongoing in the my building. I stood up to them and created a front of aggression, (so to speak,) that I cannot correct. I was constantly being humiliated in front of members and employees.

If you look into my employment history, you will see that during my tenure at Costco, I did not have any problems with management personnel until I saw they were abusing and breaking the law. I chose to stand up to them because they were abusing the Costco policies, Costco Mission and the laws, let alone the employees rights, and sleeping with employees showing favoritism and I was terminated. Each day I worked, I was pulled into the office several times throughout my shift to be bullied, harassed, and scolded. I was never given any benefit in possessing a high ethical standard by representing myself having the strong desire to further my career with Costco. Once I saw what they were doing to me and other employees I just wanted to give up and not try anymore. So many employees wanted me to continue to champion for them because of their mistreatment also. Thee constant daily stress was causing me to have more and more seizures. This was beginning to takes it toll on my brain. I began to be very confused, forgetful, anxious. In addition, I was diagnosed with P.T.S.D. after many seizures and severe concussions. Moreover, I was personally invited by Richard Massey and another Executive to personally walk an audit with them at Miami Lakes. This angered my management team so much that I was scolded for even speaking to them. I was also the only hourly employee invited to sit in on phone conferences with Bob Stallman, Dennis Zook, and several other executives from Chicago and Issaquah.

I would very much like to continue my goal and serve a company for the good and help to aid the company in raising the potential of the company to a new level.

Because I steamrolled Managerial respect, I was terminated to save face. For this, I apologize sincerely and humbly. There were and still are several witnesses to these statements. However, only one person was asked about it at the time and she denied everything due to fear of losing her job. Randy Nichols, Alonzo Stevens, Kimberly Wagner, James Browning, Cary Collins, April Collins, Brezil Oralus, and Cardo (last name forgotten,) were just a handful of people witnessing all of this. If they were to be asked about it today, I am sure they would be truthful.

During my last three years at Costco I spent $40,000.00 or more. I believed in investing in the company I planned on retiring from.

Is there any hope that I may return to continue my goal to broaden the goals of Costco Inc.?

Thank you for hearing me out.
Sherry Bentley
(772) 521-XXXXX


Dave April 25, 2016 at 8:49 pm

Costco sells plenty of tires but they should post a notice that they have very little interest in standing behind the maintenance agreement. No matter what time I go, the tire center is always thinly staffed and I’m told they either can’t rotate the tires because there are too many people ahead of me or it will be at least an hour and nobody is there. They will take an appointment Monday thru Friday between 1 and 4:00pm. Of course, when everyone works – how inconvenient! I really wonder what would happen if I showed up with a leaking or flat tire. This isn’t service. It’s poor staff management and I won’t be buying anymore tires at Costco. I’ve complained before NUMEROUS times and nothing is ever done. Avoid the Manchester Missouri store. Note the long lines waiting at customer service when exiting the store. Another poor staffing issue.


Gary H April 24, 2016 at 6:24 pm

I just read through the paperwork sent to cardholders regarding the terms and conditions for the new Anywhere Visa card by Citi. As I can make out of these details, there are three changes to the current program that makes this card less user friendly:

1. There is not privacy protection offered under Citi’s rules. Maybe we’ll see that issue addressed when the cards are actually sent, but according to these terms, Citi is permitted to use your personal information as chattel. Expect solicitations by every method, including phone calls.

2. Disputes over charges are limited in access method, geography, and dollar value. If memory serves me, there were never limitations when you needed American Express to help you out. Just making this service accessible only in writing is archaic given how much this world spins to a digital beat. These terms were simply set up to reduce the number and to save Citi money in handling costs.

3. I didn’t see the typical office to extend product warranties. This term is basically boiler plate for almost every other charge card contract out there.

Originally I was thinking that Costco’s contract with American Express is ending because they couldn’t squeeze more benefits for their customers, but instead it’s starting to look like this is another opportunity for large corporations to achieve higher profits.

One additional comment… Calling the toll-free number is a waste of two people’s time. It’s a waste of our time because the rep can only tell you what’s already written on the multi-page contract. That you can do on your own. If you are calling to register your complaints/comments about the new card, they don’t have any way of recording what you’ve said. Okay, then why are they there. I suppose it’s for those who can’t read the fine print themselves.


Isabel Ayala April 18, 2016 at 3:21 pm

I am researching your company for a class project. I am trying to find business office job listings. And can only find jobs at your retail outlets. Can you send me the link or tell me where to find these jobs posted? Thank you.


Sheila mcmahon April 4, 2016 at 10:41 am

I Cary a medical backpack with a medical alart on it I have a feeding tub coming out attached to me twice what leaving the ocean township New Jersey locatcatjn ive been asked to open it up so they can see. In side of my medical backpack as if I’m carrying it Arond to fill up with things u have money a and am paying member in trying to live a normal life it’s medical and medical Stated on my bag i carry it for a medical resin!!! Look at the outside I don’t have to stop and oppen it when it’s survive a clear pursue!! I find it to be extremely offensive and embarrassing im trying to be normal plese Chang the bag cheeking police for people with medical disiblity !! I’ve only In counters this proble at costcos!!


Hey April 19, 2016 at 3:30 pm

Costco is a g-damned terrorist mother f-ers. I sued the g-damned terrorists and won. They refused ti honor the deal I pur hased even after I paid and the receipt in my hand. F-you Costco.


Al Khan October 8, 2017 at 11:14 pm

Costco is a great entity employing excellent people. I have been a member since they opened a Store in Fairfax, VA more than 20 years back. My experience has been pretty good at all Costco locations in USA and Canada due my frequent travel and even overseas in Reading, UK. I can write a lot to praise their wonderful Customer Care and keeping their word on any products they sell. I cannot say the same for Sam’s Club nor BJS. The only point that is not too good with Costco is that they keep raising membership fees every four /five years whereas Sam’s and BJS don’t. For those retired and members over 20 years membership fees should be frozen at current $55.


Kirtie and Nancy March 11, 2016 at 6:19 pm

We took 1 flat tire from our year old car (with 9,000 miles) to Costco on El Camino Blvd in South San Francisco, CA.
We were told the tire will be repaired in 2 hours and we would be called when the tire is fixed. After we decided to return (without getting a phone call) we were told the tire is damaged from on inside wall and has to be replaced. We were then told we had to buy 2 tires as it was a state law that the threads have to match! We asked to bring the tire to us so we could see the damage. After awhile we were given the fully inflated tire with NO DAMAGE! They told us there was a small leak that was non-fixable. We took the tire and had it tested by our dealer who found NO DAMAGE or NO LEAK! He informed us it simply needed air! The tire has been on our car and is fine. Being a mischievous person took the air out of our tire and it almost cost us 2 new tires! The mechanic tried his best to get us to purchase 2 new tires and what was he going to do with our 2 old but good tires? I feel ripped off as I paid to have the tire tested and got nothing for my money but taken advantage of!!!!!!
We would appreciate a comment from someone from corporate


David Quick March 6, 2016 at 9:16 pm

The new Kirkland Signature jeans that appeared recently are crap! They are ill fitting, the fabric is thin and frankly looks cheap, certainly not denim. Looking at comments on the on line store running heavily to one star. the people who made the decision to change should be sacked. I will not be buying these fake denim jeans.


Ginny snow February 28, 2016 at 1:06 pm

For a company. To charge to be a member is really ridiculous, however I’ve been a member for 3 yrs now. We pay over $100 to renew each year, we’ve never received to 1% kick back check. But my main comment today is about your hours of operation. The members help pay for your employees so why are you hours of operation so little? Open at 10? That’s crazy. I’m a busy mom and do you know how much I get done before 10 without my children in tow? Everyday the is a crowd of customers hanging around the door waiting for 10 o’clock for you to open. Doesn’t that tell you something? Any smart business pays attention to what the customers want, especially customers that pay to be a customers. Get with the program Costco, it’s 2016. Open earlier and close a little later, or. Have 1 evening that you are open later
Ginny snow
West Chester, pa 19382

Glen mills store


Michelle May 15, 2016 at 3:13 pm

All of Costco open at 10 am excluding the business centers. People still come every day, and they have not lost any business doing this since the beginning. It’s funny how you say you get so much done without kids before 10, how do you think they feel?? Same way!!! They get alot done before they open the doors for you at 10! Maybe that’s why???? ?


Rita Gallegos February 17, 2016 at 10:02 am

I visited Costco Houston, Richmond Avenue on Sunday, February 14, 2016. While tagging along on my son-in-laws weekly shopping trip, I overheard a Costco employee or contractor LAUGHING OUT LOUD at a Costco shopper.

The Costco shopper was at a food sample station, and asked the person passing out the samples, if she could feed this to her cat.

Immediately, I heard a roar of laughter from a Costco employee/contractor and looked over their shoulder to speak to another Costco employee and asked “did you hear that lady regarding her cat” and now you have two Costco employees laughing loud at a shopper.

The Costco employee/contractor was dressed in an above the knee skirt and a tank. This person had tattoos on her back and short dark hair. She had a manly voice and looked manly.

It’s sad that this employee is all over Costco and she represents you in such a negative way. These shoppers are faithful to you, and if they knew the bad behavior of your employee they might consider not renewing their memberships.

I am very disappointed with Costco for having a loose cannon among its shoppers.


Anon March 10, 2016 at 4:31 pm

I’m not really sure what her appearance had to do with anything…


Manly woman March 29, 2016 at 4:28 pm

Probably not the “type” of appearance for a “good” employee. Ridiculous


Darlene Demarest June 16, 2016 at 8:40 pm

Behavior and appearances are important when representing a major corporation. Haven’t you ever read the employee handbooks your given upon being hired? Poor management when it is not adhered too.


Barbara Sumerwell February 16, 2016 at 11:37 am

I have been a Costco member for many years, and I have never had a major reason to complain until now. I regularly buy the Kirkland brand of raw nuts: almonds, walnuts, pecans, and pine nuts. I have just discovered that the almonds are pasteurized using propylene oxide gas. I am sure the supplier and the USDA insist that the chemical is perfectly safe or that it doesn’t remain on the nuts. Nonsense. Propylene oxide is listed as a probable human carcinogen. I don’t want this chemical on my food and I wouldn’t want to feed it to my family. I am disappointed that Costco is using this supplier instead of one that offers a toxin-free product. I won’t buy Kirkland almonds again until this changes.


barbara succuro March 28, 2016 at 8:30 pm

I am disappointed in the almonds as well. When I purchased the almonds 3-5 years ago, they were all the same size. Large, great quality, and about $14 a bag. Now I pay about $17 for a bag of inferior quality almonds. I always roast them at 325 degrees for 9 minutes. Because these were of assorted sizes, I burnt most of them.


Al Nelson February 14, 2016 at 7:04 pm

Today, I went to Costco in Coralville, Iowa to renew our family membership. When I signed up I was told if I didn’t spend enough to earn the $55 I would be issued a credit for $55. Today I was told I received a credit of $18 and change and would have to pay that plus $55 for a total of $73 and change to renew. I explained that wasn’t what I was told but they wouldn’t budge. I explained I wasn’t paying an additional $18 and if they demanded it I was canceling my membership. Guess what? I cancelled and will now become a member at SAMs Club in Cedar Rapids, Iowa. In my opinion Costco is nothing like they say they are on their televised show about their company. They aren’t honest and don’t stand behind their promises. Needless to say I am done with Costco and the $2,500.00 we spent on groceries and fuel are going to SAMs Club now. After we left today we did go to a local grocery store and spent $347.00 and fueled up at a BP gas station. I guess that’s what happens when big companies become too focused on profits and not customers. Goodbye Costco and good luck. You will need it!


Michelle May 15, 2016 at 3:45 pm

I don’t think they will for some reason. Costco is the BEST company to work for and does support the shopper! If you ever buy anything they will exchange it with no questions! They have the best return policy! Costco offers the best prices to the customers and doesn’t advertise so they can give you the customer a better deal!!!! Sams club doesn’t and will never take care of their employees and customers as well as costco. I’m surprised with the amount of people who feel they are owed something?


Darlene Demarest June 16, 2016 at 8:51 pm

I am once again appalled at how Costco employees treat their paying customers as though they should be the grateful ones. I have never in my life heard of such arrogance towards the everything that supports their jobs. Costco wake up because your not the only kid on the block and one thing people, your loyal but expendable customer base, will not tolerate is not being treated with respect


Michele Simon February 11, 2016 at 6:24 pm

2/11/16, afternoon I just had the most amazing shopping experience! I was looking for an Andrew Marc, Packable Lightweight Winter Women’s Coat, size large in silver and my Maplewood, MN, store didn’t have them any more. So, your staff at Maplewood searched the inventory and told me that there were 400 at the Coon Rapids store. I drove 30 minutes to your Coon Rapids store and couldn’t find them anywhere. Then I found Julie. Julie did some research and found out that for some reason the coats had been pulled from the floor. She found someone to drive a forklift and got the pallet down and I got my Silver Coat! Julie went above and beyond! I LOVE that you treat your employees well. It certainly comes back to we customers and I am not only a member, I am a shareholder!


ruth ergas February 11, 2016 at 4:30 pm

I ordered Namenda XR for my husband having early demention 01/22/ 2016 after few trips to our costco drugstore in north miami i finally got the medication on the 02/05. Their response at the drugstore that the doctor is not sending a refill fax. I had to call the doctor and within 2 hours I got the medication. On 02/03/2106 i ordered Atorvastation 40 mg for my husband and still today the 7th i still could not get the medication. What i do not understand is why there is so much non caring, this is medication that the patient needs. They are telling me that the doctor is not responding that’s a lie as soon as i call the doctor i can have the refill. And this is not the first time that’s happening. There is something wrong in the system. I will appreciate if you can look at this matter and resolve it as it is a hassle to drive everyday to this drugstore and return empty home. Thanks.


Rich February 10, 2016 at 9:40 am

So I showed up to Costco about 2 months ago. Loaded 3 carts full of items for my business. Had around $2000 worth. Got up to pay with my American Express and they said we no longer accept this. So went to the service counter,and talk to them,and they mentioned that they are in the process of switching card company. They said come back next month and you can apply. So there I was stuck. I relied on this card had no warning or mail or email this happening. So left the carts I felt bad for the employee who had to take care of this. So I went back to Costco last weekend. Went to the service counter, said id like to apply for a credit card, sorry they said it will be at least 6 months. Who decided to cut off one card before the other was established? Who is running things there. I’m so disappointed in they way Costco handled all of this. I rely on Costco for my business. And I feel they have let me down. Shame on you guys in Corp. I guess I take my business elsewhere.


WhyMeLord November 21, 2017 at 4:42 pm

Clearly this is bur another sign that Costco Management needs adult supervision.


Cara Trimble February 7, 2016 at 10:29 am

Hello , I wish you would bring back the Kirkland Blue Jeans to your store . I bought them and seem to sell in your store. My Husband love the Kirkland Blue Jeans. I hope you will bring them back

Thank you for taking the time to read this


Joe Martin March 16, 2016 at 11:48 am

Agreed…..Bring back the old jeans the new one are awful.


Paulina February 1, 2016 at 10:15 pm

I was yelled at and humiliated by the Costco door greeter. She also found me in the store and continue to argue only for walking in through the wrong door. Her name was dye at the Lancaster CA costco


shelby January 31, 2016 at 9:42 pm

I’m a vendor and I was assaulted by a customer in
Lantana Coatco. Know one did anything. There are witnesses whom are employees.


Richard Lindsey January 23, 2016 at 9:00 am

19040 E Valley View Pkwy, Independence, MO 64055
Product (Novolog 10 ML 100 Units Vile

Local Warehouse said Corporate said this is a part B drug and they are not licensed to sell this product .. Medicare and my Insurance and ( Costco is a preferred drugstore ) disagree this is a Part D drug.. And i Should get from on line drugstore.. After 5 days setup a account and talking to there representatives I received this Unfortunately Costco Mail Order drugstore does not process claims for your insurance at this time. While we are partnering with more insurers all the time, not every insurance company lists Costco Mail Order drugstore as an approved provider.
Our retail locations do accept most insurance plans. If you contact your local Costco drugstore they would be glad to transfer your prescription to their location.
Per My Insurance Co. they are also prefered

Richard Lindsey


Robert J Kish January 20, 2016 at 6:00 pm

I purchased a Polish hot dog at the Costco food court. When I bit into the hot dog, I heard a loud crunch and felt a sharp pain in my tooth. I tried to find the hard object but apparently I had already swallowed it. I filled out an incident report. I went to my dentist and he said the tooth was cracked and removed it. My dental records from two months ago show it was perfectly healthy with no cavities or fillings. I will need a $1500 bridge and I missed 2 days work. Costco representative Vicki Gallagher contacted me by phone and stated Costco will do nothing about this.


Melvin Fields January 15, 2016 at 1:55 pm

Last night my wife and I were eating Organic vegetable and barley soup made by Cedarlane Natural Foodsand bought at Costco in Culver City, Calif. I chewed something hard and it was a whole fingernail. DISGUSTING, YUK. I wonder if a whole finger was ground up in the soup and may be from an aids patient. I contacted Costco and am waiting for a call back.


Engineering December 31, 2015 at 7:08 am

I am disappointed with Costco management, one after they take my money the items I bought are now mine, and Costco, personnel has no right to detain me their after, they have no right to take my receipt from me or rummage through my paid for merchandise, they certainly have no rights to put there hands on me and force me to be detained, they have no right to treat me like a thief, they have no right to treat me as a shop lifter, this treatment is an insult to all hard working American’s, and I feel like Costco is acting like Hitler and we are the Jew’s. Put a stop to unfair treatment and Stop treating your customers like we are thief or shop lifters….


George Yip December 30, 2015 at 7:53 pm

We have a small service dog. He is well behaved and does not bark. Last week my wife and I went to shop at Costco. We have been a member for some time now and never have had a problem with Costco until we took our service dog shopping with us. I always put a quilt in the shopping cart before placing the dog in the cart. When we were in the produce area an employee approached my wife and told her that Costco policy does not allow dogs in the carts when I try to explain that the quilt was in the cart and the dog was on it. He said that’s Costco policy. Now he is a small dog so I don’t want someone to trip over him, its easy to control that from happening when he is in the cart its more sanitary .( I see children standing in carts with shoes on that god knows what’s on the bottom.) Come on Costco what makes better sense.


casey December 23, 2015 at 4:13 pm

I worked undercover and Costco only pushes to make America fatter. They waste food dump in there trash bends carts of food. Management I are very mean and put the fear of losing there jobs to the employees. Horrible corporate america. Costco let get America fatter buy in bulk over eat so they have all kinds of health issues. Not even anything healthy on your little food court menu.


Jennie Gomez December 22, 2015 at 3:53 pm

I would like to comment on the great service I have received from a young man by the name of Tommy Le, he works in the mobile department at the Costco in San Jose, Ca on Senter Rd. Tommy is very knowledgeable about what he is selling and has the patience of an angel. He never shows frustration and shows nothing but professionalism!!! I have told many friends and family members that he is number 1 when it comes to buying a phone!!! He needs to get recognized for his continuous great service:)


jeff December 21, 2015 at 11:09 am

For the first time ever I feel like Costco is taking advantage (price wise ) on t price for prime rib. Meat has dropped in price some 35 % in the last 2-3 months and prime rib at Costco has never been higher…. Everyone cooks a standing rib roast over the holidays So why dont you drop the price to a competitive level …Kings , Safeway and Albertsons are all $5.77 a lb …Costco is $8.95 to 9.95 .Even if that is a non profit lost leader type item …you could get a lot closer than 9 bucks ….Did a buyer make a huge mistake ????and lock in at a real high price…I just want to know….Colorado stores …


Cindy Zmijewski December 14, 2015 at 4:59 pm

My parents are members of COSTCO and we thought purchasing a gift card for them from Costco would be a nice (and useful) Christmas Gift. I’m very disappointed to find out you cannot purchase a gift card for someone unless you are a member!!! What a lousy and ridiculous policy! Clearly the card would be of no use to me by purchasing and keeping it. Why not have an area set up (especially during the holidays) to sell gift cards or even a kiosk near where they keep the carts and/or check your receipt on exit? The cards would have a cash value and be paid in full. So in essence this policy is turning revenue and perspective members away. I say perspective because our Sams Club membership is due for renewal and we were considering switching. Not anymore. I placed a phone call to your customer service line and the answer the agent i spoke with response was “Sams Club doesn’t do that right???” Really? How professional. Why not try something that is different and sets you apart from competitors? I am convinced there is no common sense or good customer service!


Tanya Ross December 5, 2015 at 5:07 pm

I am not a member of Costco but my mother is who is a senior is from timet to time myself or my siblings must shop for her she is a loyal cotsco member! But we are unable to shop for her at cotsco her favorite store lol please revise this policy it would greatly help those in need….Ms Ross


Sherilynn December 1, 2015 at 9:57 pm

My granddaughter wants a costco membership for christmas. I’m not a member of costco can you please tell me how I can purchase a membership for her online where it will be mailed to me and she can fill in all the information after Christmas when she comes to activate her card? I hope you can answer me ASAP so I can get this taken care of. I am unable to go to any stores to shop so need to do it all online. I was totally confused when I tried to figure it out for myself on how to order it. I look forward to hearing from you.

Thanks, Sherilynn


mieka Thimsen November 20, 2015 at 8:51 pm

Suggest you discontinue carrying HP Printers. UGH…Bought another today and page one of the instructions are to log on to XXXX……guess what…it goes to the HO site and it says”page could NOT be found


Sandra November 20, 2015 at 11:52 am

Hi my name is Sandra and I just wanted to drop you a quick note here instead of calling you. I came to your Costco Corporate Office | Corporate Offices & Headquarters page and noticed you could have a lot more hits. I have found that the key to running a popular website is making sure the visitors you are getting are interested in your subject matter. There is a company that you can get targeted visitors from and they let you try the service for free for 7 days. I managed to get over 300 targeted visitors to day to my site. Visit them


@Uncle Pabs November 19, 2015 at 9:15 am

@Uncle Pabs-“These kids deserve better” You are right Mr. Unlce Pabs, Mr. Anthony James Toliver STILL deserve better. Battered person syndrome- Mr. Anthony James Toliver, turn yourself in. There are people and resources to help you. You are not alone, even as a father and a victim of Battered person syndrome.


john c youngblut November 18, 2015 at 2:29 pm

is the Costco corporate against senior citizens as I have applied for a job at the Costco in Brandon fl three times and have been told that I am not a fit for the position of anything now anything is a broad spectrum on your application. in the Brandon store in florida I have only ever seen two senior citizens working there and they have been there since the store opened Costco only hires young people I have been a member of Costco for over twenty years and the floor Manager there as a Lot to be desired his first name is Tom He was darn right nasty to me during the application process he is was Lucky that I did not kick his you no what I am a member and he has no right to treat me Like that


casey December 23, 2015 at 4:16 pm

They are. You have to run to work for Costco. They only hire young people. I so dislike Costco


Michelle May 15, 2016 at 3:27 pm

I have worked for the company for 22 yrs, yes, you need to be able to lift 50 lbs. They expect everyone to do what ever job they need them for! It has nothing to do with seniors! Try going to work for the sample vendors. You have to be able to do carts outside, lift heavy packages, it’s also hard to stand on the cement floors for the 8 hrs your there! So YES you have to be physically fit to some point!!


james November 16, 2015 at 7:31 pm

why do you guys focus so much attention on a persons appearance when they come through the doors for an interview, a persons body language and those scenario questions when the most important things are how hard of a worker is this person, is this person going to be on time for work everyday or is this person going to show up for work everyday?!?!?! you can get some smooth talking person who is unreliable but you hire them because they can answer your scenario questions to your liking or you don’t hire a real hard worker that is reliable because he was fidgety or did not answer your scenario questions to your liking why do you do it this way?? this is why alot of people can not find work!!!


Robert L. Vickery November 13, 2015 at 8:31 am

I’m writing this letter in support of my son Stephen H. Vickery, who is employed at the Costco in Kennewick WA. I’m going to get right to the point of my letter. First I want to say, I’m not a Harvard Law School graduate, who writes and speaks with articulate grammar. I’m a proud blue collar working man who has been a member of Costco for almost 20 years.

I’m formally lodging a complaint against Costco in Kennewick WA. and the Corporate Management in Kirkland WA. At the time of the writing of this letter Costco in Kennewick is conducting a “Witch Hunt”, with plans to terminate my Disabled United States Marine Corp Son. They (management), know of his condition and Stephen volunteered this information only as a courtesy to management. He has severe P.T.S.D. The Veterans Administration would not like to hear what Costco is about to do to one of their own.

This is not the climate, neither political, ethical, or moral, to be marked as a huge retail company who did not follow the laws for a Disabled Veteran. Costco does not want to make the necessary accommodations for a young Marine who came home with psychiatric issues as a result of his service to the United States and for protecting its citizens like those who are reading this. The next time you’re at home and the temperature outside feels like it’s hot enough to fry an egg, remember this, my oldest son did fry an egg in the heat, in the middle of summer in Iraq.

Listen closely before you toss this letter from a member, into the trash. According to the laws protecting a Mentally Disabled Veteran, whether employed by the U.S. Government or a Civilian Employer, Stephen H. Vickery, was not required to mention his Disability. He did this because he was raised by honorable parents, therefore he has learned THE LOST ART, of respecting your employer and keeping no secrets. He will fight with every ounce of fight he has for his job if he is terminated because of some fabricated story someone made up about him, again it makes no difference if it is a member or an employee. He will demand to see his accusers.

This is a young Disabled Veteran who feels he has what it takes to be an outstanding employee for Costco. He needs patience from everyone of you. It takes time for medications to begin doing what they’re intended to do. Many times it could take several adjustments in the dosage to fix his issues. I’ll place my life on this young Disabled Veteran, not because he is my son but he has character, a work ethic that is slowly becoming extinct, in generations following Stephen. Do you folks have any idea what this young Disabled Veteran has gone through for all of you, and myself included?
Stephen ingested swamp water during Boot Camp, SAVING another recruit from drowning. Some parent tonight, does not know it, but their son is alive because the young man who’s job you’re going to take from him, committed a selfless act and saved another life. He continued with Boot Camp not saying a word. You don’t complain as a recruit, or the Drill Sergeant will ride you like a nine day mule. He kept going with a 104* temperature until he collapsed in the chow line after three weeks of being so sick he almost died.

We didn’t know this until he finished Boot Camp. You see ladies and gentlemen, when your kids take the oath before they leave for basic training, they no longer belong to you. The U.S. Marine Corps owns them.

I don’t ask Stephen about things that happened in the Marine Corps. It trips a switch. This Disabled Veteran whom you are plotting and planning to terminate, would save anyone of you, even if someone in your organization terminates him. I hope your getting a clear picture of what this young man has endured for each one of us. Stephen is strong and bull-headed, but he wouldn’t hurt anyone in any way shape or form. He is harmless as a dove. He is loving, kind, respectful, (even to those who don’t deserve his respect), faithful, honest, and a real gentleman. He’s a Marine!

Stephen was stationed one block from the White House for over 3 years. This is a very special honor to be first responders, if the President is threatened. He also had the most deplorable job, while stationed at 8th & I Marine Corps Base in WA. D.C.

He was responsible for the pick-up and delivery of deceased Marines when they came home to Dover DE., from the war in the middle east. To acclimate the Marines (Stephen) to the CARNAGE they would see when loading the bodies into the morgue at Bethesda Naval Hospital, the Sergeants forced them to see actual footage of fire fights during war.

Stephen made friends with everyone he met. He had two buddies who received their papers to be deployed to Iraq. The very next week, the two young friends of Stephen, hopped on a Crotch Rocket (motorcycle) they bought together, and committed suicide together, because they didn’t want to die in a foreign country where people “Love you” one day, and the next day blow you up with an I.E.D.

The following are some options to consider before the management for Costco, makes the biggest and most embarrassingly unintelligent mistake in Costco history.

• Put Stephen back to work immediately pushing carts for a few months. Maybe a couple times a week boxing.
• Keep his daylight hours for him so he could get the sleep he needs for the medications to work.
• He’s not afraid of anything, but it would be a good idea to keep him off the cash register to allow his brain to become adjusted to his new medications. Only Stephen will know.
• Try to see Stephen years from now, instead of this dark moment in his life. He’s really hurting inside and he needs support, not a kick in the butt and out the door. He would never harm anyone. This young Disabled Veteran could be one of your most outstanding Managers someday. Give him time!
• If Stephen needs an extended break sometimes to get his thoughts together then so be it. Costco is looking at a Win, Win, situation keeping this Disabled Veteran. There is absolutely NO MEDICAL EXPENSES, that will ever be imposed upon Costco.
• I cannot express how important it is to be patient with this young Disabled Veteran. Costco will never regret hiring Stephen Vickery.

But I assure Costco, if there is a plot to eliminate his employment because of some unsubstantiated accusation, or complaints about Stephen that is in any way character bludgeoning, or job threatening, I strongly suggest Costco dismisses these pathologically inept, unthinkable, libelous, treacherous, people from their presence.

These kind of employees and members, are to put it in simple English, just dust in the wind. They are cowards and unhappy with their life, and want everyone in their path to share their self inflicted misery.

After reading just a portion of what this Marine did, and would still do for everyone I hope you feel the same as I do. I have honorably raised two of the most respectable, honorable, men of high character and substance. And I’m the kind of Dad who will give my life for my Sons, and take the time to write letters like this to people in high places, who would be sickened by what is in the works, of a retail giant named Costco.

I have written letters to corporate about the wonderful service I have received from Costco Employees. However there is a few employees, and one in particular who works in night receiving, where Stephen worked until moving to the front of the store. This young man never returns a greeting when I see him in the store and say hello. He just looks at me with a look that is saying he would like to challenge me.

This Dad will be watching the employees much, much, closer and taking names if it is this easy to ruin a persons’ life. However, that is not the way this man conducts his life toward other human beings. I believe in giving a person several chances to pull it together. If this method produces no positive results, then I take stronger, more personal measures.

I worked at Hanford for 30 years. My Fathers family and my Mother’s family moved here in the 1940’s so I know hundreds of Costco shoppers, including two of our State Senators and Congressmen. You folks better wake up and think long and hard before you wake up the mother bear. E-mail can be a very dangerous thing for a company like Costco, especially when their management thinks they are untouchable. Trust me, if my Son comes home on Saturday November 14th, 2015 unemployed, the Mother Bear will be officially awake. Hundreds and I mean hundreds are going to have this letter in their inbox.

I’m angry, and when I’m angry, I send emails. The Veterans Administration, and the Veterans Coalition already received their letter. Wounded Warriors project is next, our State Senators, Congressmen, and God forbid, I wouldn’t want to leave out all my family, and hundreds of friends I’ve made in my almost Sixty Years of life here in the Tri-Cities.

I expect positive feed- back from corporate and Kennewick, Costco. Now that you all have a better understanding of this Disabled Veteran, Stephen H. Vickery.


Sophia washington January 4, 2016 at 10:03 am

They don’t care! I was forced to resign after almost 10 years of employment because they wouldn’t help me out with a family emergency.


LILIA November 11, 2015 at 4:12 pm

Our company bought a Samsung wi-fi observation camera in April of this year. It is now
November and it has stopped working, I contact your customer service so that I can return it by mail and they sent an email stating that they do not accept returns on electronics after 90 days. and to contact the concierge . I don’t want the concierge I want credit for our camera since I have just bought a new one to replace the one that broke after only 7 months. Our drugstore spends thousands monthly at Costco to supply our stores and I cant believe you will not credit our account for the camera. I hope that you do the right thing Mr. Jelinek We are Community Medical Pharmacies in San Diego, Ca.


Don M November 9, 2015 at 7:48 pm

What’s the deal with not having enough help in the drugstore? I went to have a flu shot today. Much to my surprise I was told I would have to wait 20 minutes. Yet the couple in front of me just walked in , got their shot and left. Why couldn’t the nurse(?) attendant give me my shot while she was there. No, I had to wait. It turned out to be a 45 minute wait. Come on this is flu season. How long can it take to give a flu shot? Only one minute by my calculations but the wait is what will kill you. Really Costco? This is unacceptable. If you can’t improve on the timing then maybe you shouldn’t offer what you can’t deliver timely.


Anne Willows November 7, 2015 at 5:44 am

Costco keeps sending my 97 year old mother bills for membership and late fees for not paying the membership fee even though this account was closed. Several calls to Costco and Capital One Customer Service Representatives have not resolved this problem.


Orlando Aguilar November 5, 2015 at 1:01 pm

Just wanted to thank you Costco for the low prices on the gasoline. 🙂

You can be driving around, looking at other gas station’s prices, but when you get to Costco, it’s a great relief.

So thank you for keeping those prices LOW!


Juanita Ross November 4, 2015 at 1:03 pm

I am requesting that you add the delicious recipe red velvet cupcakes in the bakery department for the Thanksgiving holiday. This is a popular item and very good. I know I speak for many customers.


Doug November 4, 2015 at 10:54 am

Hello , have you ever considered a Costco in Altoona Pa . We have a location very accessible to a large range of populated areas .we are centrally located in between Pittsburgh & Harrisburg. Many exits right off I-99 it connects from I-80 to PA Turnpike. You certainly would give SAMs Club a run for their money here . Hope you consider looking into our location soon .


Pat Heere October 26, 2015 at 9:33 pm

I tried to send this to corporate, but was thwarted by the “Puzzle Word” input at the bottom – I couldnt’ read it to put in the correct letters to satisfy the computer. Problem – glasses purchased from Costco. This is the second pair I have bought from Costco and both times I requested no lens coating and both times was told I had to have the coating. Now I have yet another pair that is so scratched I can’t see through them, that flare horribly at night and now I don’t even live near a Costco to take them in for repair. No matter what the reviews say about the superiority of the Costco lenses, I cannot recommend them based on my own personal experience. Additionally, I assume because of the coating, these lenses smear all the time if I happen to accidentally touch the lenses when I rub an eye or try to remove them for any reason. Not happy.


Delmar Pelletier October 12, 2015 at 2:59 pm

We live in western NY near Erie, PA in the summer and Ocala, FL in winter. We love Costco but we have no stores near us. Both cities are fair size and Costco would do well. Please build some stores, ASAP.


Gráinne October 7, 2015 at 9:45 am

Dear Costco management,

We have just moved to Columbia,MO, a well-educated town and socially responsible and aware like your corporation. We were dismayed to learn the absence of Costco here, a similar situation to our previous residence of Ann Arbor, MI where we were involuntary Sam’s Club members for several years until Costco built a store in the town. Is there any plan in the future to come to COMO?


Bill grimes September 23, 2015 at 7:54 pm

Do you plan To put a store in the tuples ms. In the future?


Mary fisher September 15, 2015 at 1:25 pm

what happened to the Costco in Greenwood Indiana? It was announce in February of this year but have seen nothing since. I like Costco but you do no have a close enough location to make it worth me going. Greenwood Indiana would have been close enough.


Felicia David September 6, 2015 at 6:10 am

When your job is helping customers and you’re given the position behind the podium at Costco , Please try to be courteous and kind to the people you’re serving. My encounter with Jonathan at rhe Kennesaw, Georgia store on both occasions I have needed assistance gas never been courteous. On both occasions I was sent to the podium by member service to reload a cash card, yes I know going to the cashier is the normal routine but it was labor day weekend long lines. Here was the lecture “on what would the 100 or more customers in line think if I helped you”. I replied they’re have no idea why I’m at the podium speaking to you! I responded if I was sent to you by member service (Ted) to reload the cash card then why are you being so verbally aggressive. Yes the store was busy, multi tasking is an essential part of the service industry . Costco have your employees gotten so comfortable that they have forgotten the basics of excellent customer service which hasn’t changed. Jonathan the customer just wants a pleasant experience


Audrey September 4, 2015 at 9:47 am

My husband and I purchased a washer and dryer suite from Costco (over $2,000). Delivery was supposed to be 2 – 3 weeks. Ordered on 8/11/15 and now its 9/4/15 and we have had 2 last minute cancelled deliveries (1st at 7am day of and 2nd at 10pm night before on a holiday weekend), still waiting on call backs from management, forced to do laundry outside of our home for 25 days and counting and on top of it being told “we can’t find your machines.” I expected a certain level of reliability and customer care by ordering with Costco. My husband is irate and I am so disappointed in Costco that I am questioning my “executive membership.” Costco uses a company Innovel Solutions for their shipping. This is the most incompetent company I have dealt with in a long time. How Costco has chosen this company to deal one on one with their customers is beyond me. We could have and should have went to any local Best Buy, HH Gregg, Sears, etc to make our purchase. I would have clean sheets and towels for our Holiday weekend with invited company. Item #962191


harassed at costco September 2, 2015 at 3:56 pm

I would like to report an incident i had today at the Westlake Village location store #117. My co-workers and i go into the the food court at this location at least once a week, maybe more, for lunch. The food court is located inside near the exit. We ALWAYS walk in through the exit, go straight to the food court, buy our food and leave. Like i said this happens AT LEAST 4-5 times a month. However today, same as always, we walked in the store through the exit and this woman starts screaming and chasing us saying we cant come inside and we need to show our cards. I say we’re just here for the food court and keep walking. Seconds later a large man charges at us from behind the member services desk, gets in our face and begins yelling at us for blowing off the lady at the door. Again, i say we’re just trying to get to the food court.. He says we cannot come into the store or access the food court without our cards. Umm this has never been a problem before in the hundreds, maybe even thousands of food court trips ive made to this location.. i tell him as we both pull out our membership cards. He doesnt even glance at our member cards once we pull them out and continues to talk down, yell and try belittle us. He cuts me off mid sentence and keeps repeating that we were blowing off the lady at the door, to which we keep telling him, that we already stated to her that all we wanted was to buy food from the food court. He finally said I can have a manager come talk to you about it if you want, to which i replied, SURE! id love to speak to a manager about this because this is ridiculous! He stood and stared at me like a deer in headlights, clearly i had called his bluff. i looked him dead in the eye and said im going to buy my lunch now. He backed out of the way and we went on with our purchase like normal. I just feel that it was incredibly rude, excessive and ridiculous that we had to be harassed at the door just to use the food court. Which by the way, you dont even need to be a member for anyways!! Its pretty obvious that there is something personal going on between him and the door lady. Co-worker relationships are dangerous and hurtful to a company, especially if it causes them to harass the customers in the other persons defense. This man needs to be dealt with accordingly. I am strongly considering discontinuing my Executive membership (which i have held since the store opened) this mans attitude and actions have tarnished my once unwavering love for your corporation.


Mary Farrell August 29, 2015 at 2:42 pm

Reading in the news of the planned Costco to be built in the Ridgeland area of MS and that the people of the area are not happy with this proposal (see news link below) and that the City of Jackson can not come to and agreeable decision on a location within the city limits of Jackson the residents of Clinton, Raymond and the Byram area would like to see a Costco in this area, there is plenty of land on HWY 18 where a Costco can be placed with access to I- 20, HWY 80 and I-55 S.
It is a huge inconvenience to the people and collage students of this area to have to travel to Pearl or to Ridgeland to shop at a SAMS which honestly we do not care for but have no other choice of a Big Box Store.

Link for :
Clinton Chamber of Commerce
100 East Leake Street
P. O. Box 143
Clinton, MS 39060-0143
Phone: 601-924-5912
Fax: 601-925-4009


Alison August 20, 2015 at 12:25 pm

During many recent visits to my local Costco drugstore, I’ve been really disturbed at the amount of waste that is being produced just to fill a prescription. I order a few prescriptions at a time, and every one of them is put into a separate, oversized plastic bag. When I asked about it, I was told they come from the warehouse like that. They are then cut open and put into a paper bag for me, the plastic being thrown into the trash. This is after the plastic childproof caps are removed and tossed in the garbage to be replaced by “regular” ones.

So I ask you, why is this huge amount of waste not being recycled? Better yet, why is it even being used in the first place? The caps that come on the bottles are childproof, so they aren’t going to open on their own. With that being said, why can’t the bottles come in a large bin? If you aren’t willing to stop using the plastic, then why not start using the regular caps and only switching those out for people who order childproof?

This may seem like a small issue to such a big company, one that I respect in many ways. But I can assure you, I have never written a letter like this. I’ve never been so taken aback by such careless waste in a company that I would expect to be more considerate of our environment. In today’s world, I feel that it’s a reasonable expectation for a customer to believe that a company is doing what it can to reduce its impact on a fragile environment and to reduce waste as much as possible. I really hope that you will consider making some changes for the benefit of your members as well as the image of your company.


Jeff Pickford August 17, 2015 at 1:38 pm

My wife and I have been Costco members for many years. We mostly shop at your Temecula Ca store but we visit many of your stores when we travel Recently we shopped at your store on N. Blackstone Ave. in Fresno Ca. We were amazed at how many organic food products this store offers. Probably 3 times as many as your southern California stores. We spoke with a manager who told us that about 25% of the food products in the store were organic. He also told us that the organics program was a northern California project and not in other stores. While we are pleased with the increase in organic products in the stores in southern California we urge you to increase organics in all of your stores. Additionally we strongly urge you not to sell GMO salmon even if approved by the FDA,


Rhonda Young August 14, 2015 at 12:39 am

New Costco in Eagle Point Oregon.

This would be perfect, or Hwy 62….out more by…Garrison Furniture….so much better then anywhere else. Can not wait….not any other city please to much crime and stuff.


Sunny August 7, 2015 at 8:09 pm

–Original Message–
From: pa***
Date: 8/5/2015 1:16:10 PM
Subject: Re: Other [#596163]


Please do not try to shove your Gold card down my throat so you can make some extra money off me. I have worked in the service industry, retail/hospitality and motion picture exhibition industry as a GM, DGM and an Assistant to CEO. I know what a good customer service is, Costco Employees and Management surely don’t have it. Your employee who confiscated my card from my 68 year old mother was rude and disrespectful to her. Had it not been for my sister that day, her trip to your store would have been worthless. Imagine a 68 year old woman with diabetes, high blood pressure and Asthma making a trip to your store using senior transportation service and then returning home empty handed. Do you know how much inconvenience that would have caused her? You don’t know and you don’t care or else why would you try to sell me your Gold membership, right?

Costco employees are incompetent. Tell you why? My mother has shopped with my Costco card numerous times and not once was she stopped
by your employees. You know, my mother shops at Costco more than I do. I seldom shop at Costco. The sad part is, she had to go through the humiliation for
spending her money at Costco. If you have a strict policy then you need to address your problem and train your employees right, starting with customer service.
The employee who took away the card from my mother could have told her politely, it’s okay this time. But next time please have your son assist you as he is the
primary holder of this card. But no sir, he had to belittle her, make her feel like she had stolen somebody’s card. I say SHAME ON YOU, SHAME ON YOUR
CUSTOMER SERVICE SKILLS. Guess what? We will never shop at Costco again. I won’t renew my card again. Customers are treated better at Sam’s.



Sunny August 7, 2015 at 8:00 pm

Hello Farrah,

I don’t know the store number. But here’s the address of the store 8810 Tampa Ave, Northridge, CA. This incident occurred on 08/01/2015 Saturday between
3 p.m. and 4 p.m. My Costco membership #111846339168, My cell # 847-767-****. Now when you say General Warehouse manager, you mean that big black lady at the customer service/Membership service desk who walks around with a Manager badge, then I won’t even bother talking to her. She had a smirk on her face and she was not one bit apologetic. I wonder who died and made her the Manager. In fact employee Sylvia was more accomodating.



Ed August 5, 2015 at 10:04 am

Hi, We enjoy shopping at Costco — The problem is the nearest one is 70+ miles from our home. We go only occasionally because of the distance. We shop when we visit friends and family in other parts of the country. My question — Why is Costco ignoring all of Southeast MA and Cape Cod? Seems to me there would be a pretty good market here. — Ed


Sunny August 1, 2015 at 10:19 pm

Costco Employees and Managers are a bunch of incompetent *ss holes. When my 68 year old mother went shopping to the costco on Tampa Ave in Northridge,CA the idiots gave her a hard time because she was shopping with her son’s costco card. Now when I became a member couple of months ago the management of costco told me that any member of my family can shop with my membership card. Now the same MF’s are singing a different tune, and forcing every member of the family to own a costco card so their greedy *ss can make some extra cash. F*** YOU COSTCO AND THE HORSE YOU’RE RIDING ON. The whole team of Costco are bunch of *ss wipes. They also took away my costco card from my mother as If she had stolen it from. How dare you disrespect my mother.


Maria August 1, 2015 at 9:53 pm

Dear Mr. W. Craig Jelinek, CEO:

I’m really greatful to COSCO because you are selling many organic products.

Nonetheless, I would like to request you to sell wild salmon again. No more GMO food, please.

MT Rodríguez


janet schulgasser July 15, 2015 at 7:58 pm

I am a long time member and a Costco fan but am extremely disappointed with their customer service in Washington. I called no less than 5 times over the course of two days to complain about one of their stores and never, ever received a call back despite promises of such. This store was poorly stocked and out of the things I wanted to purchase and also sold me an opened and half eaten container of macadamia nuts. I simply asked for the parking fee back as not only had this been a useless trip there but I’d now have to return. I really don’t think that anyone at Costco cares and I will have second thoughts about renewing my membership after this experience.


Rose September 4, 2015 at 7:57 pm


Do you have an update on this matter? Did you ever hear back from Costco at all? I’m in a similar boat in which several customer service employees were very unhelpful and very snippy to me over the phone–just in general a very bad experience. I’d like to know how to get in touch with someone who I can report my experience to, but cannot find any avenues for such reporting. I just keep getting transferred to different customer service lines and nothing productive has happened.


Lisa Davies July 7, 2015 at 3:39 pm

Very disappointed after I bought a three pack of Kirkland organic milk to find there were 2 added ingredients – fish oil and gelatin (made from tilapia). The milk may be organic but the added extras are not. I think you will come back and say you should read the ingredients. I would never think of reading a milk label as the ingredients are almost always just milk. Are the extras GMO? Tilapia is one of the most farmed fish and often raised in filthy conditions.


Kevin Herbinson July 3, 2015 at 8:13 pm

To Costco Management:
Based on a recent experience I had at your Irvine warehouse I have a suggestion that can improve your nearly perfect Customer Service. My wife and I have had the greatest respect for your company and the way you do business. It has always been a pleasure to shop at any of your stores, that is, until recently when I experienced a most egregious failing of customer service.
I went to the tire service center at the Irvine. California warehouse on 6/18/15 and purchased a tire. The employee at the counter was courteous and friendly, as usual. I told him I did not need the tire to be mounted on a rim, I would be taking it with me as it was. After I paid for the tire I asked if he or another employee would please help me lift it up onto my luggage rack. I’m 71 years old and recently had surgery on my arm for a torn biceps tendon. It was also a very hot day for doing heavy lifting.
The employee said he would have to get approval from his manager. “Fine”, I said. When he came back I was flabbergasted to hear that his manager would not allow help because of “liability”. I couldn’t believe it. I have often received help from Costco employees when I was loading heavy items such as large screen TVs, air conditioners, etc. into my car, often without even asking. ”I’m a 71 year old man, do you mean I have to put that thing up there myself?, I said. “Sorry”, he said.
The tire was a BF Goodrich 315/70 R17 all-terrain tire. Fairly large, 62 pounds, and bulky. It would be an easy lift for two people, but a struggle for one person. My car was not more than 15 feet from the entrance to the Costco tire center, so I rolled the tire out and began my struggle to get it up on the rack. It took several minutes but inch by inch I was able to get it onto the rack (see photo). Just as I finished, the employee who sold it to me walked by and congratulated me on getting it up by myself. My heart was pounding and I was covered with sweat. I just said “I can’t believe you would make a 71 year old man do something like that.” He was with another customer and walked away.
The reason I am writing this letter is to bring to your attention what I believe to be an ill-conceived policy being used by your employees, at least in the tire center. I think your “liability” would have been greater if I had had a heart attack or injured my back because you refused to help this elderly customer load a tire onto his car.
I hope this policy will be changed.
Kevin Herbinson


Banabas July 3, 2015 at 2:50 pm

My wife and I is a long time member of Cosco. We was approach by a vender from smart carpet at the Hazlet Nj store on route 35 . We heard all the sweet talk and how they follow the rules of Cosco to make sure their members are treated fare , but didn’t turn out that way when we schedule a home visit to see a rep from Smart carpet . His name Is Brian . He told us he will need our credit card or debit card to put on file and will not be charge until the job is done and we do a walk through with them and please with the job and a phone call from Cosco if we was please with the job before any money can be charge by Cosco . 3 days after the visit Cosco chrsge the account without our concern which we found wrong and illegal by the State of New Jersey Law . We was in the store June 28 2015 . We met Brian june 29 2015 . We call Smart carpet July 3 2015 to report the charges and was handover to a Smart carpet GM Craig for all the Cosco location in NJ . He told us Cosco was not suppose to charge our account until the job was done and we was please with the job because that is the agreement and Smart Carpet have . We sign lots of papers with Smart Carpet the has Cosco logo which we trusted and look at carefully . We don’t know why there is no paper work that say no money will not be charge until the job is done and the coustmer is please with the job ? This wrong and we think you guys set this up to scam coustmers by taking their money before the job is done . We need to report both Smart carpet and Cosco to the State of New Jersey that you guys are misleading coustmers and giving them the run around . We was even told by one of your store GM in Hazlet NJ that Cosco that control over what the vendors do . Why place vendor in your store that can’t be trusted or don’t you Cosco have everything in writing to protect all 3 party the venders the coustmers and Cosco ? This call dirty business and both Cosco and Smart carpet is aware of what going on . Why should Cosco send someone into people homes to take their banking imformation who can’t be trusted ? We will be contacting the state of NJ to Audit each venders that Cosco deal with for track record and complains from Nj coustmers . We now even thinking twice how Cosco do business . We never felt like this until now . This is a shameful for a well noon Coperation like Cosco . How can you be computing with BJs Walmart and SAMs Club when you involve with scandal like this ? Thank God for social media . if this can’t be resolve ? We will be filling a law suit against Cosco for fraud


joyce molzon June 24, 2015 at 10:16 pm

A week ago I bought a air conditioner at the Clifton, N.J. store. I wanted to tip the young man and he refused. Today I purchased four tires. I have never been treated so good by sales people in my life. I believe Jim Mahoney who filled in for the girl who was at lunch handled himself really well. He had a rude person on the phone and still told them to have a good day. Another customer who didn’t know what she was doing. The manager was great and they explained everything to me. Now my complaint. I as a customer feel that if I want to tip the employee I should have that option to do so. Please change your policy. I am 75 years old and appreciate good service. Please make sure your CEO Mr. Craig Jelinek see’s this.
Thank you.
Joyce Molzon


Vilas Savargaonkar June 17, 2015 at 1:18 pm

I am very upset with one of your vendor smart carpet. I purchased capret for my house beleiveing ins Costco in the month of April 2015. The capret was done but the wood flooring they put don’t have the matching wood modling and last two months I been going back and for with Costco and the vendor. Not. Replied or action. The vendor is very nasty and brutal in delaing. Racist behavior and attitude towrds the customer.

Please kindly refund my moeny and get ride of this SMARTCARPET vendor from the store.
Vilas Savavargaonkar
908 507 ****


Rene Kenyon June 3, 2015 at 9:29 pm

I purchased kirkland Signature 6 hearing aids April 2015 in Ft Myers Fl. The hearing aid personnel was not savvy re: use with IPhone 6 and left me with many unanswered questions. I am a snowbird, now in residence in RI, where there is no Costgo. In order to get my questions answered, I had to drive 125m to Ct. There the hearing aid person knew even less…..stated he does not even have a cell phone, never mind trying to explain the aids streaming to my phone. When i asked if he was not given orientation to this new product, his answer was that Costgo told him not to worry about it, the people who use this technology will know more than you! What kind of rubbish is this!


Kathryn XXXXik June 3, 2015 at 3:46 pm

CEO, A year or so ago I watched a special on Dateline,, about Costco and how they treasured their employes. My husband,Theodore XXXXik was hired for seasonal help,loved his job and everyone there. he was a very hard working person and everyone was sure he would be hired back. In the meantime a new manager was hired who was not familiar with my husband,and although he keep filling out his application,he was never called until almost a year later for only seasonal help. my husband needs at least 35 hours to pay our bills. The new manage said that she was not keeping anyone on,but,we found out she did.. there are so many of the employes that would speak for my husband I feel so helpless! I am not speaking poorly of the new manage I just feel Ted deserve’s a second chance . Thank you for taking the time to read this, he is a great man. Kathy XXXXik


Wolfe June 2, 2015 at 8:37 pm

On June 2, 2015 Hawthorne California Costco’s phone line 310-727-0403 was not opened at 10AM pacific sharp. No one picked up call at drugstore either until at least after 1005AM. The store is sloppy because store manager Mike is sloppy.


long time customers June 2, 2015 at 1:19 pm

6/2/2015 at 10AM PST Hawthorne costco was not open at its open hours states: 10A to 830P, M-F. SHAME SHAME SHAME

Store manager Mike is a very bad manager, sloppy, has no people skills with customers.


Diane Otti May 29, 2015 at 1:17 am

I took a fall at Costco Santee, CA; filed a report, talked to their ” investigator” and then no further response. Even manager at Santee Costco can’t reach anyone!
It isn’t that I am out to ruin anyone, but I lost pay from work and had 2 appointments with doctor which I need to be reimbursed for.
My recommendation, don’t fall and good luck trying to follow up!
Yes, now need to look at legal avenues, when it could have been solved very easily.


Uncle Pabs May 22, 2015 at 9:36 pm

Find Anthony J. Toliver, Criminal At Large, give his kids Justice.

See the Facebook page dedicated to finding this Costco fugitive. This man has stolen more than money. He is bald now and has been on the run for more than 8 years. Isn’t it about time someone made an effort. This guy is remarried now and has a child. He has been in contact with his children and when they asked for help he bailed out, again! These kids deserve better. His mother has been in touch with him and had not reported it to athorities. The step father is an employee at Costco, his mother use to work there but, couldn’t handle the “where is your son, have you heard from him” questions because, she is keeping contact. And by association the step father, employee at Costco, by keeping his mouth shut when he knew his wife was speaking on the phone with his step son, it is wrong. Plus, they attended Anthony’s wedding to his mistress. It is reported other family member attendees were aware of the embezzling charges and his fugitive status.


Uncle Pabs May 22, 2015 at 1:24 pm

Find Anthony J. Toliver, Criminal At Large, his kids Justice. See the Facebook page dedicated to finding this Costco fugitive. This man has stolen more than money. He is bald now and has been on the drum for more than 8 years. Isn’t it about time someone made an effort. This guy is remarried now and has a child. He has been in contact with his children and when they asked for help he bailed out, again! These kids deserve better. His mother has been in touch with him and had not reported it to athorities. The step father is an employee at Costco, his mother use to work there but, couldn’t handle the “where is your son, have you heard from him” questions because, she is keeping contact. And by association the step father, employee at Costco, by keeping his mouth shut when he knew his wife was speaking on the phone with him, it is beloved they attended his wedding to his mistress.


Chris Wooley May 21, 2015 at 1:28 am

I’m a long-time member (and former employee) of store #10 here in Anchorage. Mr. Senegal and Mr.Jelinik, I was a front-end supervisor in 1984 for a couple of years when your pioneering “concept” first hit Alaska (with great success), and have been a member ever since. About two weeks ago, without ANY notice, some new software was introduced to store #10 – effectively denying members’ ability to use Alaska USA Federal Credit Union debit cards in the store (they had been accepted for many years with no problem). I heard about this from my sister, whose card was (embarrassingly) denied at the cash register, so I dusted off my “old school” check book and paid that way. I spoke with the front-end manager today, who said he’s losing 2-3 customers a day because of this debacle, and is getting NO help from corporate. I called corporate (membership) on Saturday, registered a complaint (politely) but have heard nothing back. This is not the Costco way! Whatever bureaucratic screw up has occurred needs to be rectified – Now! The front-end manager said that they will be “unveiling” the new software at the other Anchorage store soon – guaranteed to cause more lost customers. Please put this at the top of your list – FIX IT!


Eric Cornejo May 12, 2015 at 4:41 pm

I think the position of the Directv kiosk can be in a more comfortable area to approach instead of the dark and distant corner in Costco warehouse #438 Rancho Cordova, ca.


Christine Overhulse May 11, 2015 at 10:00 pm

I bit into a metal piece (1/3 size of a toothpick & about the same diameter) while eating pizza at the Costco off Almaden Expwy in San Jose, CA (Store #470) on 3/28/15 resulting in multiple cracked fillings (4/1 Dentist confirmed, took x-rays & pictures). My mother was with me and witnessed everything. Hope Walton representing Costco concluded it’s the dough manufactures fault on 4/3. Lamonica’s Pizza Dough Co. said they would look into it and I don’t have to worry about the dental costs and it took weeks to get them to respond to me. Lamonica directed it to their insurance company (Hanover) who I spoke with on 5/4 and was told it’s Costco’s fault since they x-ray the product before it’s shipped. Spoke to Hanover insurance again on 5/7 who reiterated its Costco’s fault and when I brought up bringing in an attorney, they told me to do what I need to do. Called Hope the same day who said she will look into it & get back to me & she was unaware Lamonica x-rays the dough. Today I received a call from Hope Walton saying it’s not Costco’s fault & there’s no metal in the outside food court … have you seen the inside of the food’s nothing but metal. I have multiple cracked fillings requiring a days’ worth of dental work and lost wages and have been completely jerked around by both Costco and Lamonica. My mom has been a member of Costco for as long as I can remember, but husband’s family has been a member for years including when they had their own business. Between the two families, thousands of dollars have been spent at various Costco stores and based on Hope’s message Costco is telling me to “f” off and pay for my own dental work. This is an absolute nightmare and I’m ready to contact a lawyer, the news media, Fed and State Consumer affairs dept.. basically anyone I can contact. Is this how you treat your customers?


Randolph Jenkins April 27, 2015 at 1:47 pm

I would like a detailed reply regarding the steps necessary to rent retail space within a New York City area Costco. I propose to develop a quality delivery system for Costco customers. This service will be cost effective and enhance the overall shopping experience for Costco shoppers.

In closing, please let me know the pricing for retail space within Costco.


D.J. Haeberman April 26, 2015 at 5:44 pm

Attn: Mr. W. Craig Jelinek:

As CEO of Costco I believe it is imperative that you are made aware of a situation that could be a detriment to the reputation of Costco’s products. Knowing you insist in the quality of each and every product sold by Costco you need to be made aware that the packaged Dietz & Watson Gourmet Lite Turkey Breast has a very short eatable life after it is opened.
I purchased a package on April 03, 2015 and put it in the refrigerator. On April 8th I separated the 2 sides put one in the freezer and opened the other. I then took the opened one and sealed it back up put in a plastic zip lock bag and stored it in the refrigerator. Five days later I opened the package and used 2 slices returning the package to the refrigerator. But on the 18th of April I opened the package and discovered it looked as if slime had formed around the edges and on the top and bottom slice. The edges of all the slices had a white gooey look to it so I decided not to eat it.
It said to “Keep Refrigerated” which I did but it did not have a “use by date”. I believe you should look into this and determine why this meat forms this unusual look to it by having your product control department do as I did and see if they observe the same.

The appearance shows up after 2 weeks of being in the refrigerator after being opened, placed in a zip lock bag and refrigerated.

Thank you for your time in attending to this matter

D. J. Haeberman


Maureena Gumm April 26, 2015 at 1:54 pm

I bought Hillshire Farm natural, Honey roasted ham. There was a pkg of brown stuff. Not sure what it was . I would like to send a picture but none of your website offers me that. All about automated check the box. I want an address to send a picture to deal with this mess.


craig May 11, 2015 at 7:56 am

Is brown honey to put on your ham after heating


Carole Ansag April 22, 2015 at 4:32 pm

Florida has an unusually large senior citizen population. In addition, the number of disabled persons within our state exceeds the national norm. Every time my husband and wish to shop at Orlando’s Orange Blossom Trail or Winter Park locations, they do not have mobile carts for the handicapped available. We have waited as long as 35 minutes for one of the 2 or 3 provided by the store. This is very bad public relations and I am sure affects Costco’s bottom line nationwide. Suggestions to local management meets deaf ears, especially Mr Delroy at the OBT site. Please remedy this situation?


Deborah April 21, 2015 at 6:03 pm

I am writing to inform you of problems that I have been having with the Maui Costco drugstore. I have on three occasions either received the wrong dispensed medication, wrong milligrams of prescription and a duplicated medication. It concerns me that this has become a problem. The tech informed me that they as pharmacists don’t look at patients history because they are no longer allowed to do so. I believe that it is imperative to see the history of patients to reduce errors. I am very concerned with all of these problems and hope that they can take enough time to dispense the proper medications without error, injury or death of the said patient.


Roger April 19, 2015 at 4:38 pm

Attn: CFO, VP Sales
Corporate Offices

On April 8, 2015 I ordered a Traeger Wood Pellet Grill from Costco online. The unit required building and a 45 minute burn that I finally concluded April 18, 2015.
On April 19, 2015 I was at my Costco store located at 3747 South 2700 West in WVC. I saw the exact same model on the floor for $100.00 less than I paid on line only a few weeks earlier. When I went to discuss with their customer service I was told that on line is different than the warehouse. Almost like it is a different Company. So I said, if that is the case I will never shop it online again. He indicated that would most likely be a good idea.
So he referred me to a manager that was wearing a yellow jacket. If this guy is the best you can do I would recommend losing him. He was ignorant and rude and wasn’t even looking me in the eye when I discussed my dilemma with him. He grabbed another guy that went and looked it up. He came back and indicated that was the cost of shipping. Really, $100.00 per box. The point was if I would have known this was available there I would have went and got it with my truck.
Here were my offered options. Bring back the on line one, that took 3 hours to build plus burning it, and buy the other one. I said what is the point of that, just to harass me and dump the blame on Traeger who had nothing to do with it. Them I was offered to buy one and bring it back with the other receipts for the trade in.
It appears now that Costco has hired folks that no longer represent integrity and good business that I thought they had. I asked the same manager in the yellow jacket if they wanted to look up my history and see if I am worth losing for $100.00. He indicated to go if that is my decision as there is nothing more he could do. Apparently Costco now has so many numbers they do not care who comes or goes.
Normally I do not waste my time to make a battle out of something that may have been my mistake. But the way I was treated in this case does not fly with me. I will also make this post on my facebook page. Beware of buying online with Costco, if you find the same product in their store for a different price they will not honor it.
I will also let my peers at 3M where I work also know of my wonderful Costco experience on April 19, 2015.


Lisa R. April 15, 2015 at 5:36 am

As a former Price Club employee and member for over 30 years, I was greatly disappointed in the lack of ethics by one of the male Vitamix demonstrators in your Vacaville, CA store last weekend. He misled customers into purchasing the Vitamix 5300 machine he was demonstrating by telling them that it was the same, exact model as on for $599.99 and that the sales price of $399.99 was only good through end of business day on Sunday, April 12th. His actions were observed on both Friday, 4/10th as well as that Sunday. He also insisted that this model was an exclusive for Costco only and when I mentioned that I thought that I had seen it elsewhere, he insisted that I had my model numbers mixed up and was wrong.

Well, I was in a Costco today and guess what… the price of $399.99 is still there. I went home and looked online and sure enough, the item at for $599.99 was a different model and also included additional items including an additional container that retails on its own for over $100. I will be returning mine in the morning.

This gentleman’s behavior and misrepresentation of his product has really upset me. While I was standing there looking at it, I heard him state these same points to over a dozen people, including the sale price that would be disappearing, which resulted in about 6 people just in that 20 minute period being shammed.

Costco has upheld such a high level of confidence and customer satisfaction that it saddens me that his actions now make me question the quality of Costco products and representation.

I can only hope that this matter will be addressed by management at the next location that this gentleman is demonstrating at.


George April 12, 2015 at 5:51 pm

There is a very short and wide middle aged Hispanic person walking around your Costco, 3250 Vernon Blvd., Long Island City, NY 11106 location whispering threats to white Senior citizens. My very first time ever in any Costco location anywhere in the world was Saturday April 4th 2015 and as I walked down one of your isles I was told – for no reason at all – that if I came back to the store I: “Was gonna get hurt” because: “This store is for us, not for you people. Stay out, don’t come back in here.”
This is clearly
1:) Racial Discrimination
2:) Senior Abuse
3:) Domestic Terrorism
4:) Very, Very bad for business
You need to put frail looking older white security professionals under-cover as shoppers immediately and put a stop to this violent behavior AT ONCE!!!!!!!!!!!!


ENA WADEY March 18, 2015 at 4:50 am

We have been Costco members for 20 years, using the UK branches in Thurrock and Leicester. We have on the whole always been satisfied with the customer service received. We had previously bought a 3 piece suite some 15 or so years ago from you and had been very satisfied with its quality. It was starting to show signs of age and we decided to return to Costco using the online facility. This was last year at the beginning of last year when we placed an order for a sofa and 2 chairs. The items delivered by Andrew Porter Ltd on behalf of Costco were delivered on the 14th May 2014. On arrival and putting together, defects with all three items were identified and reported to your Online customer service team 0800 0324 324. Furnico visited and agreed that they were not fit for purpose and it was agreed to replace all 3 items. So far so good. However it took many calls to arrange this, and long delays. Andrew Porter Ltd were due on instruction of Costco online customer services and the warehouse to deliver the new 3 piece suite and remove the damaged poorly manufactured items at the same time. However Andrew Porter ltd arrived to remove the items without any knowledge of delivering a new suite. This was on the 18th July 2014. Finally on the 24th July 2014 the new 3 piece suite was delivered. This 3 piece suite now has a problem with 1 chair, which we reported to Costco online on 29th December 2014. Less than 6 months since delivery and 4 items out of 6 in less than a year has not exactly filled us with confidence in this product. We agree that Servico the company that is employed by you in the UK to look at furniture. This was carried out on the 19th January 2015. Despite numerous calls it took until Friday 13th March for any feedback from them. This has been highly stressful and leaves us questioning COSTCO ONLINE customer service. We were told that the parts which are the back of the chair and the seat cushion would not be available until April… No confirmed date in April…. there are 30 days in April and already the chair that is still in use id hugely uncomfortable and not fit for purpose. We have asked for the item to be replaced with a different suite model. This could be easy but I suspect that technology is preventing this easy fix. My proposal is that the new furniture is ordered by COSTCO online at their cost initially. The new furniture be delivered and the old collected at the same time, then refunding us the difference between the two suites. Surely this cannot be so difficult. Instead I receive an email after being promised a call back, stating that the furniture is being refunded. I spoke to the customer services representative and state that this is not acceptable to us. Then at 1932 last night another email suggesting that 1. a call will be made to us in the next 2 -4 days to arrange for the furniture to be picked up and then a further 10- 14 days to wait for a refund. NOW THIS IS NEVER GOING TO HAPPEN. You will have taken our furniture and then not refund us til 14 days later. We would then be required to place an order again ourselves and pay for in advance. So now you would have the old furniture, the money we had paid for it and then the money for the new suite yet to be delivered. We would not be able to place an order until the refund was actioned, due to finances, so that is 14 days, then the new furniture takes 14 days to deliver. 28 days potentially without furniture. This does not seem customer orientated to me. I have asked for the details of the person in charge and been told that I was speaking to them. Come on Costco. This is not difficult just use some common sense. We are hoping for a swift resolution.


Rick B. March 23, 2015 at 2:11 pm

You took back something you bought 15 years ago?!!!! And you have the nerve to write about it?! Ooh…it started to show “wear”…oh my god, let’s return it.
You should be ashamed of yourself. You’re the kind of customer that ruins it for everyone. It only takes a couple weeks to figure out if a product is well manufactured or not.
You’re no different than someone who steals something from a store…in the end, you’re both trying to get something without paying for it and costing the retailer or manufacturer.


Lisa R. April 15, 2015 at 5:19 am

I believe that she said that they purchased the original furniture at a Costco store about 15 years ago and when they decided to replace it last year, they decided to go back to Costco because they had been so happy with the quality of the original furniture but used the website to order. The new furniture was damaged and it took dealing with the online customer service almost a year after delivery to get the problem corrected and they were just commenting that the customer service could have been done in less than a year one would think.


james mcconville March 9, 2015 at 6:33 pm


I have been a very satisfied Costco customer for the last sixteen years. I have never had any serious complaint with Costco. I really enjoy visiting Costco. I shop there lost every two weeks. I really enjoy the selection of fresh fruits and vegetables.

I have been wearing hearing aids from Costco for almost four years and I am very pleased with the aids and I find the staff at the hearing aid center to be very expert and very helpful.

I am having trouble finding a replacement battery for a remote control unit for my Costco hearing aids, a Rexton BUL RCU. The battery is very hard to
find and in doing a web search, I find many other people having the same difficulty.

Some people with Costco aids have gone to other stores hoping to find needed batteries and some have paid as much as two hundred dollars to have their battery “rebuilt”.
One fortunate person was able to get his local Costco center to order a new battery for his Rexton BLU RCU at a cost of only twenty-two dollars. I would like to get one through Costco also but my local center in Medford, Oregon says they cannot order these batteries even though they continue to sell the units.

My battery is clearly failing and does not hold a charge. A new battery is badly needed and I have exhausted all possibilities suggested by Costco and other dealers. I think it is unreasonable for Costco to sell the unit and not be able to order the needed batteries.
Perhaps the staff at my local Costco thinks I can just go to Walgreen Drugs or Batteries Plus and buy a battery but that is definitely not the case.

I hope someone in management might see if the local center in Medford, OR could not be persuaded to find a way to place an order for remotes that they sell.

Thank you for your attention

James P. McConville
* Pioneer Road Medford, OR
541 734 ****
Costco Cust. No. 805488445000


Marie March 8, 2015 at 6:50 am

I live in Northeast PA, Albrightsville PA the western edge of the Poconos. I would really like to see a Costco in our area.Not only being a tourist area but an area that is limited in shopping choices I think Costco would do quite well in the area. Wish they would seriously consider one. I now many people would like to see such a store in the area.


Rudolph w Schuzer February 26, 2015 at 10:57 am

Costco customer care???
So sorry to say the removal of everyday service being discontinued at Costco Bedford park for Business services is not exciting news – Why? It is because your other stores are not nearby and now in our busy schedule we have to drive miles to get my tire fixed or get pictures, or any other services I have enjoyed
I hope that many of my neighbors like myself will leave Costco and use Myers, Wal-Mart and Sam’s club for their shopping convince near our home
We can see how you graphically care for certain areas

So So Disappointed


Margarita vasquez February 10, 2015 at 5:53 pm

Hi Im costumer from one of your Stores in Houston TX ,I realy love to shop at Costco ,and I see that lately the store doesent have enough employees or somenthing I see a Manager name Pollerino harrasing a bunch of empoyees never again going back to Galleria in my Life I see a Lady try to sweap food court and clean restrooms and pick up transh in the same time is a shame .Im abut to report this Store to the autorities so they stop this matter .I hate to see the employes been harrased .sombody Stop this situation Please.


CS Hernandez January 26, 2015 at 10:39 pm

Why are employees REQUIRED to draw Smiley faces?


Phillip Calabrese January 15, 2015 at 8:38 pm

Just take it to any Costco and present the emailed doc


angel January 13, 2015 at 5:17 pm

I caught MA ex fiance duking her managers at work and Co workers she maid manager in 2 years no wonder she did she used to tell me how all t u is 9th error girls would hate on here no wonder y. She works in cosc oon redwood city the manager name is Nick mark hector etc isn’t it against the law for them too sleep with there Co workersso they can move on up.


Emily January 12, 2015 at 1:38 am

Hi Costco
I am a girl from China.


Patti Morgan January 7, 2015 at 11:13 am

I noticed Costco sells some tools – shouldn’t they be carrying the Blazer line?

Patti Morgan


Dr Mike December 27, 2014 at 11:34 pm

Warning about the Costco in Clearwater, FL! I went there recently, just to buy a vitamin supplement I needed. As I was checking out, there was so issue with my Gold membership and had to pay extra which I did as I felt put on the spot. The cashier, Dennis, gave me my total, which I thought was a little high, but figured it was the extra membership fee. I didn’t look at my receipt unfortunately, until I got home. Turns out Dennis charged me twice for my supplements! After reading all the negative comments on here, I decided to eat the loss, and next time go over my receipt line by line before leaving the cashier. I’ll be switching back to Sam’s Club when my membership is up. At least they never blatantly ripped me off! Warning: watch out for Dennis the cashier, and all cashiers in Clearwater, FL Costco!


Linda February 16, 2015 at 10:19 am

You are right! The cashiers in Clearwater are rude and unprofessional. Watch out for Sonia the cashier as well. Who had difficulty processing my renewal then chose to blame me the customer. She was argumentative and disruptive in the store, to the point where other customers jumped in to tell her “calm down” and ” breathe”. Her behavior was appalling to say the least and definitely not a good representation of Costco’s brand.


Ming Xu December 24, 2014 at 1:17 pm

I bought a diamond ring 0.71ctw at Costco Mettawa IL location, the ring is made of 4 small pieces of diamonds, it’s not my everyday ring, however, two of the stones fell within a year. I took the ring to the store, the Store Manager refused to do a return and told me the ring must be in good shape when I purchased it. How ridiculous it is! How would I know the stones would have fallen. The Manager also told me they can’t do anything with it unless I have the stones. Again, ridiculous, how would I notice two tiny pieces of diamonds fall? I showed the Manager the crowns of the ring is in good shape, which means it never got any physical demage, the loss of the stones were caused by the defects of the product itself. The Store isn’t cooperative at all on this matter, and I feel very disapointed with the service.


Linda Parkinson December 23, 2014 at 7:26 pm

i ordered granite countertops in july in pittsburgh. I paid for them and they were installed. I was promised a rebate of a costco card which i have never received. After close to 30 calls or contacts in the store , I am still being given the run around in the store , through customer service and in the corporate office . This is A scam deal so buyers beware.


Barbara Kovach December 22, 2014 at 4:46 pm

I want every consumer to realize that the sheets that are on sale $15.00 are made in China and they are very flammable. If you want to test them they come with a small sample of fabric attached to the sheets, put a match to the sample and see for your self. The name on the sheet sets (tranquilnights) Luxury Weight Bedding,The last time China made children’s pajamas that were flammable now they want to target the adults.Costco should be sure to check these products before they sell them.


Monika Kylau December 21, 2014 at 4:36 pm

To whom it may concern.
My husband and I went to Costco in Peterborough Ont. We waned to inquire about the Costco MasterCard. I went and sat down with my granddaughter to eat. In the meantime my husband went to the counter to get some information. He came back to me and told me could I please go with him. I asked him why? I had however observed while watching them that the lady was not very nice. My husband was told she needed to talk to me.I did not comprehend that as it was just information about the MasterCard. When I got there and explained that I didn’t have my membership and just wanted information she banged down the form and told us in a rude and cold voice then you cant apply right now. I waited till my daughter arrived as we were going to go jointly on one card as well as I was going to give up my MasterCard for the Hudson Bay and apply for the Costco Master card. The second lady was not much nicer. She then told me she will call the manager.Well the first lady that helped us apparently was the manager. I cant for the life of me understand how she became one. When I had enough and told her that I was not doing her a favor by shopping here or applying for a MasterCard and I was going to lodge a complaint, she said fine in a cold voice. I have been a team manager for the Lindsay lightning bolts.i dealt with a lot of things parents swim coaches but not once have I used that tone of voice nor been that rude. I have left out a lot of her rudeness as It would take to long to write it all down.The managers name is Tammy, The other ladies name was Jane I think .It was hard to read .I would appreciate if this matter was looked into as it upset us greatly We did not renew the membership .I would appreciate it greatly if I could get a phone call concerning this matter.705-324-1086
Thank you very much Monika Kylau .


Mary Jo Van Zandt December 19, 2014 at 2:49 pm

Dear Sir/madam,

We manufacture ELECTROFLOWÔ in U.S.A. It can achieve guaranteed energy savings of up to 34% and payback of less than two years, for industrial, commercials, and institutional facilities. We have just developed the first of its kind in the world in energy savings for residential applications(apartments, houses, and small shops) with money back GUARANTEE savings of up to 40%!!! We intend to launch it internationally soon.

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Attached, please find ELECTROFLOWÔ brochure for your review. We have awards, endorsements, technical papers, case studies, and testimonials in support of the following ELECTROFLOWÔ guaranteed features:

Standard Features Optional P.Q. Features

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4. Mitigates broadband harmonics. 10. Synthesize a lost phase

5. Stabilizes Power Factor at 95%-100%. 11. Remote monitoring-control

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tamia williams December 16, 2014 at 9:31 pm

Business Leaders

Hello! This is an important email to any selling/preparing FRUIT or FEEDING animals. I represent SSA an organization promoting the giving / taking of seeds to plant; inspired by the passage in Ecclesiastes 3:2. PLEASE MAIL YOUR FRUIT AND VEGETABLE SEEDS TO 3506 BUCKMAN ROAD #101 FAIRFAX, VIRGINIA 22309. These seeds will be donated to shelters/churchs and sold to others who may want to display their seeds or give them to children to plant a seed themselves. Also, if you include your business information I would be happy to promote them with the merchandise that is sold/donated. Please send your seeds to 3506 BUCKMAN ROAD #101 ALEXANDRIA, VA 22309

(571) 269-***


Susan December 16, 2014 at 10:33 am

Several months ago the laws changed regarding prescription drugs such as Norco. My husband and I both went to our doctor and received a new hand written prescription according to law. So that we wouldn’t have to pay for office visits every month, our doctor wrote to prescription for a 3 month supply which is not illegal. My husbands was filled but mine was not due for a couple weeks. When I went back to fill mine I was told 3 different reasons in one day why they couldn’t fill it. That my insurance would only allow one month, but my insurance isn’t paying any portion of the prescription so that shouldn’t be a factor. Then I was told I needed to wait 30-40 min while they filled it. Then I was told they didn’t have enough to fill it. Now I’ve been taking a new prescription in the last 3 months and everytime I feel like I’m being judged for taking pain medication. Last month I was told to bring it in a little early because they would have to order enough to fill it. Last week when I took it in early I was told to bring it in the day it’s due and it’s first come, first serve. My issue is I was asked to transfer all our medication prescriptions to costco. Which we have done. As a costco member I don’t feel I’m being unreasonable in drooping it off a few days early to ensure that there is product to fill it with. Now my medication is due to be filled on Saturday. If I take it in on Saturday and there’s not enough to fill it, I’m going to have to go several days without it for them to get more in. I’m not asking to fill it and pick it up before it’s due but I do feel singled out because I need this medication . I was told by another drugstore that patients are being told by stores that they are completely out of this medication because they want to pick and choose which customers they fill it for based on how much business that customer spends there. I have 4 different medications and my husband has 2 that we fill at costco. Since this change in law I am stressed out every month that they are going to tell me they don’t have enough to fill it. Especially on a weekend. I’m being told they fill it till it’s due. Like I said I’m not asking to pick it up before the due date but I do take them as prescribed due to my health conditions. I pay for a costco membership so i can shop there to save money. I switched all medicines there but now when I go on Saturday to fill my pain medication I fear I’m going to be told they don’t have it. Then what do I do? I don’t feel I’m in the wrong inquiring early or dropping it off a few day early so they can have enough on hand to fill it. They can see which customers come every month to fill their medications. I’m just wondering if all costco,s are telling patients first come first serve or just the Redding ,Ca store. Filling a 3 month supply is not against the law but for them to fill my husbands and make up 3 stories in one day about mine is bring judgmental. I don’t mind doing one month at a time but I do feel singled out and stressed out every month now worrining if they will fill it on time for me. if you can tell me what I should do it will be helpful. I do not want to put my last name for fear they will make things harder for me. I don’t want to have to run all over town to fill this on a Saturday and I do want to keep all my prescriptions with costco. My husband and I are both on disability and a fixed income so I really can’t afford to go elsewhere. Please tell me what I should do or find out the true story for my store. Very frustrated and embarrassed everytime I go in. Thank you. Susan


Justin December 12, 2014 at 11:02 am

I love Costco! However, our recent experience has made me reconsider ordering any big ticket items with them.

I have been a member for about a year. My wife and I decided to take a chance recently and order a bedroom set. We ordered the set on 12/1/14 as a Christmas gift to each other.

On 12/9/14 at 9:33AM EST, I received an email from Costco that the order had shipped. Within a few minutes, I received an email from Metropolitan Warehouse & Delivery, their white glove delivery provider. The email asked me to reply or call to confirm my address and set up a delivery date. I immediately replied to the email stating that my address was correct and asked what dates/time were open.

About 3 hours later (12:11 PM EST), I received another email asking me to call to set up a delivery date and time. I called their 800 number (800-300-7417) and spoke with Hank. Hank told me they delivered to Ohio the 1st and 3rd weeks of the month. He asked if the week of December 15th would work. I confirmed it would work. Hank told me we were scheduled and the drivers would call 1-2 days prior to give a time window.

My wife and I were so excited that the set would arrive for Christmas! We began working on re-arranging our room so everything would fit nicely.

Two days later, Weds 12/9, I received a call at 7:25PM EST from their 800 number. I was putting my 2 year old to bed and was unable to answer. I received an email from Jean (who had also left a voicemail) 2 minutes later again asking me to confirm my address (same email I received from Hank). I replied at 7:30PM (3 mins later) stating that my information was still correct and that I had already scheduled delivery. I asked if anything additional was needed.

Jean did not reply until the following day at 12:09 PM EST. She stated that no delivery had been scheduled and the truck was already gone.

I was pretty upset at this point. I went home and gathered all my call and email logs and again called their 800 number. This time I spoke with Jasmine. After explaining the situation to Jasmine, she asked me to hold. After holding for about 10 minutes, I was blind transferred to Stephanie, the “dispatcher”.

Stephanie proceeded to tell me that Hank was mistaken and our order would not be delivered until the week of January 5th. I explained that we were quite disappointed in being told the order would arrive in time for Christmas. Stephanie then told me that the truck run had been closed and SINCE OUR ITEM WAS NOT A GUARANTEED DELIVERY FOR CHRISTMAS ITEM, IT HAD NOT MADE THE TRUCK.

At this point, it became clear that our order had been bumped off the truck since it was not a guaranteed delivery before Christmas item. Hank was also being thrown under the bus.

I was quite upset and ended the call rather than argue with Stephanie.

While this is not Costco’s fault, I think they should be aware that some of their partners are not providing the level of service that their customers deserve and expect. We will certainly think twice before ordering any big ticket items with them in the future.


David H. Jones December 7, 2014 at 6:52 pm

To whom it may concern,

Being a Costco member for many years bring me concern when I see a shift in attitude/ policy. It makes one wonder if there has been a change in ownership or misguided decisions along the way. My personal experience at the Northlake Costco (3250 Northlake Blvd Lake Park, FL 33403) tonight was unsettling and propelled me to take the time to write a courtesy letter.

Tonight, same as always for the past ten years I wanted to purchase two separate orders (one for myself and one for my business.) I was told by two different employees that since I only have the Gold Card Membership I am only allowed to make one purchase all day. This information was confirmed afterward by the store manager Angela.

If this information given is correct, this brings forward many other questions to challenge the policy:

1) If a purchase was completed and a patron needed items that were forgotten at the first purchase, does Costco want other businesses collecting?

2) The policy we try to follow at my business (which will stay silent in a public forum) is the customer is always right. Is this a mission of Costco or was it only years ago?

3) Sam’s Club and BJ’s aren’t far to drive for better service.

With all of that being said, I feel it pertinent information to include that there was no one else in the line in front or behind myself. So the questions have been posed and I am interested in obtaining answers as I’ve seen Costco have better days. Please hold this letter in the highest regard as I am a concerned customer who wants to continue to share and do business with my favorite wholesaler.


D. Hunter Jones


Jose Perez December 5, 2014 at 10:54 pm

my name is Jose Perez, even though I am certain you guys will not see this comment,
There are just a few things I wanted to express to the COSTCO family………..
I recently became a business member.
My entire family is a Costco member, but I found myself always asking them/begging them to go to Costco to do groceries. I religiously bought at Walmart…. the checkout lines were ridiculously long, the cashiers always complained of how much they wanted to go home and of how long their line of costumers were. ( in Spanish)

I am a single man, yet I can buy non perishable food and other items at bulk or at discounted price without the retarded long lines…

Apart from that, I love the setup.
I don’t get lost in an isle looking for stuff.

I strongly believe that Costco will eventually be even cheaper than wall mart

I don’t know nothing about stocks and bond but I will look into Costco

you guys are the next generation of convenient shopping for the average consumer..

Thank You

Jose M. Perez


Ronald Erickson December 5, 2014 at 10:04 pm

I own new patent that works for sewer vents from freezing over and never have that problem let me know if you want to see the product ron


Sharon December 5, 2014 at 2:29 pm

On 11/27/2014 received this following email: Costco Wholesale Acknowledgement of Order sent by: o**** The Costco logo and trademark looked the same….but, did notice several phrases that Costco does not use in their notifications.
This is a bogus email. There is no order. No phone number to confirm.
Took several attempts to finally ‘delete’ from system.


Angie December 4, 2014 at 1:03 pm

I went to Austin to visit my daughter and we went to costco to purchase multible items. I went to the Jewelry dept. I saw a Rolex Watch so I bought it and wore it the next day but the Watch kept stop working twice.I only have this Watch for 3 days. So I took it and return in the Woodland store that have just open up about a week ago. Why I took and return it at this store because I want to see the new store. I live in Houston. After the cashier refunded the item the “Senior Manager” name Merrick.
came by and asked me JUST OUT OF THE CURIOUSITY WHY DID I RETURN THE WATCH AT HIS STORE? I reply did you want me to drive back to Austin and return it.
I thought it 100% return policy without the interrogation and insulting. He was rude and ignorant that he did not check out to see that I;m from Houston then he would know why that I return the Watch there. Do they ask this question to all the member or did he ask because of my Nationality. He wasn’t smiling. If I can not afford it I wouldn’t have bought it. I still like the Watch. I spoke to the stroe Manager but he just brush it off. I knew nothing would be done. I have try to contact the corporate office but got the run around.


Lou M December 3, 2014 at 9:15 am

Order# 39619207
I spoke to a csr svc rep. on Nov 25th. today is Dec 3rd. NO CALL BACK !!! left 3-4 messages and emails. got two emails, someone will call. NO ONE HAS CALLED !!! Purchased a Amarr Garage Door. In short time major spring gave way above the door, can’t get it open !!!! two cars stuck in side. Where is The excellent Costco Customer Service???

NOTHING as of this morning. Will try to call Corporate number when west coast is open today!!! Very Unhappy !!!!


doker December 2, 2014 at 8:19 pm

Hi Costco,
observations from Costco Adelaide South Australia ;
1st of december 2014 time : 2.15 PM Costco Adelaide
7( seven!!!0 cash registers closed only 3( three!!!) opened ( australian way ) and lots of customers and many employees of Costco “.. lookin’ ..walkin’ ….lookin’… walkin”.. avoiding any kind of workin’…” . great opportunity to invest in Costco shares especially that you pay australian Costco employees 2-3 times more than US Costco employees WHO Really Work!!!
Costco Adelaide might as well sack 30% of those bludgers so the remaining lot will start really working and there will be no difference to the customer service : it will improve!
I shopped at Sam’s Club, BJ’s , Trader Joe’s in US and saw diffrent service and attitude : good and proper one!


Stephen Maier December 2, 2014 at 12:31 pm

Hi my name is Stephen Maier and I have been an employee with Costco since 2008. I love what I do for the company and would like to share an idea with the corporate offices of an invention that will succeed in the marketplace. I would love for Kirkland to be the manufacturer Please contact me via email and I can send you a link for the virtual prototype and full summary of this product. Thank You for your time and opportunity to grow here at Costco Wholesale.


bernard November 30, 2014 at 7:31 am

Hi Costco , have shopped in the USA so welcomed Costco in Adelaide , South Australia , became a member immediately. We have shopped for food last Saturday ; spent $ 225.
Purchased US Alaskan salmon ( Kirkland) , US Kosher Dills ( Vlasic) , Tiramisu ( Italy) , US grape juice : all excellent ! Also bought australian made “food”: 1. Apple pie ( tasted like plastic ) 2. 1 kg of australian made yoghurt Brancourts : luckilly we only ate a little bit : immediately swelling of throat , cough for over half an hour : we were just about to call an ambulance !!! tomorrow I am taking this Costco endorsed “Premium yoghurt ” Brancourts to Australian Health Department for analysis . WE EAT YOGHURT ALL OUR LIVES : here in Australia (Yalna , Paris Creek , Danone and all other brands from Coles, Foodland, Woolworts )in the past in Europe , in the USA ( New York City , Minneapolis ) 2. WE DO NOT SUFFER FROM ANY !!!!! KIND !!!! OF ALLERGIES !!! WE BOUGHT poisonous yoghurt from Costco Adelaide !!!!!! was it made in China or with chinese ingredients ? I wander who is Costco Australian purchasing manager and how well he/she knows owners of Brancourts ? Spoke over the phone with : Terry More , Megan Delanger from Costco Adelaide : they wanted quickly the box of yoghurt back but it is going first for analysis by Australian authorities . If this is Costco “food standard ” I have to reconsider my membership, will Tweet and facebook to tell others about my Costco “experience” with Costco-endorsed “Premium Youghurt Brancourts ” ( I have never heard about Brancourts youghurt!!!!- China made?).Remember melamine and tinted baby milk? I will Tweet to share my Costco Adelaide ( totally different to Costco USA !!!) “EXPERIENCE” !!!!!!


Ed Erginsoy November 13, 2014 at 1:56 pm

It is finally and absolutely clear to me that COSTCO has joined the ranks of those disgusting corporations or companies, where they don’t give a damn about “the customer” anymore. The products offered are definitely “CHEAP” or cheaper QUALITY, but the price is the same or more. The company quality of service is gone bad. Costco has been targeting products in a “biased way” to different stores. In other words, they have become “prejudicial”. For example, for those stores that are in “Wealthy” communities get the best or better products, etc… Not so communities get the “Leftovers”, if you know what I mean. If you ask the store, they tell you to go somewhere else because the other store is bigger, etc.. what a major BS. Of course the Costco management would describe such actions as “Marketing”. Costco does NOT want you to purchase what you want, they want you to purchase what THEY want, do you get it?
Let me tell you that this is not an accusation, it is real.
I resent it, and my friends agree with me and they resent it.
And this is how you lose customers, while executives get RICH.!


Soph November 11, 2014 at 2:44 pm

Dear Costco,
Love your stores and the service people in them, but I do have one teeny request. All too often I find a product in your stores that is only available seasonally or disappears entirely. The Merrillville, Indiana store has started to bake a round, boule bread called a ‘French Country’ loaf. It is light as a feather and even has a crust on top if you get it home before the plastic bag has softened the crust; it is absolutely delicious! Compared to the other heavy, putty bread types in the bakery isle which family and friends have tried and now avoid, it is a welcome stand out. When I lifted the loaf and noted its lightness and tapping it found it had a crust, I took a loaf home. It’s a wonderful all purpose loaf which was gobbled up quickly. Was tempted to say I baked it, but family members also shop there so my lie would be outed quickly. Unfortunately, I’ve learned it is a seasonal offering. Oh come on! You’re kidding? Bread? Seasonal?? Please carry this bread on a regular basis so I can one stop shop at Costco for all my basics. Also, please carry Organic Fat Free milk. Thank you for all you do!


Policy Change Needed November 7, 2014 at 11:02 am

I purchased an item and 3 hours later I received an email from Costco saying that they cancelled my order because I had them send my item to a freight forwarder and they said they won’t send an item to a freight forwarder. So I tried to repurchase the product but it is sold out and have not had satisfaction despite two phone calls and several emails to Costco.

HEY COSTCO POLICY MAKERS, you need to send that same email to your customers except provide a buyer with 24 hours to change the mailing address before you cancel their order.

You have inconvenienced me greatly as I made a commitment based upon the fact that I made a purchase from your company. In discussing it with your customer service reps, I showed the shipping and terms under the product and it said nothing about not shipping to a freight forwarder.


Mike Monciardini October 18, 2014 at 12:06 pm

I will start by saying I’ve been a Costco member since it was Price club.
This is the first time I have ever wanted to complain about any Cosco policy.
In shopping a while back I decided to buy some jumbo shrimp, after looking at the package I see that it was from Vietnam. I decided not to purchase the Vietnam shrimp so I went to the frozen section. Well guess what, even the frozen shrimp was from Vietnam.
While I was reading the label another person came up to me wanting the shrimp and decided not to purchase because of where it was from.
I am very upset with this, knowing the health and inspection process in that country cannot be nearly as good as our own country.
I served in the military during the Vietnam conflict and would not want you to think this has in any way influenced my opinion about purchasing products from that country.
Costco also sells TRIO BARS from China.
I am canceling my Costco card and will not shop at your store any more, or until you stop supporting Communist countries.

Mike Monciardini


Dana Holton October 20, 2014 at 1:48 pm

Omg, well then, you need to stop eating seafood in local restaurants etc… because… where do you think they get their shrimp come from? You can get shrimp from the Gulf here but they will be smaller. You might want to check the labels on your clothing while you’re at it Sir, as most of your clothes are made in communist countries. Next time you are in a fish market, ask them what their sources are, your local grocery stores as well. And you can check your clothing labels in Wal-Mart or Nordstroms. 😉


Sam Navarro October 16, 2014 at 6:44 pm

I bought a Dell computer a year ago that never worked properly. Dell built it and Costco sold it to me. Dell and Costco support worked together to distract me from the real issue. Costco is now saying my warranty has expired but my computer did not break today. I lost all my money, 3 trips to FedEx and more than 10 hours on the phone talking to Costco support staff and a man in India.


Patti Morgan October 16, 2014 at 3:57 pm

Shouldn’t Costco be stocking the Blazer torches and lighters


Kyle Ives October 13, 2014 at 4:49 pm


In doing some research, I found that many companies pay wages for advertising company logos on personal vehicles.

For the professional type of job I have, I commute, all over the state of Georgia 4-7 hours each day, as well as driving into different states for work.

Here is the breakdown of the driving commuting hours of what i work.

I work 6 days a week (between 12-15 hours per day)
Each day driving to and from work, is between 4-7 hours each day (between 24-42 hours of driving each week)

I’m offering my services to advertise and promote your company by having a logo on my vehicle.

Here’s information of the vehicle i own / drive.

Make: Toyota
Model Camry
Color Silver
Mileage: 87,681

Thank you for your time and thoughtful consideration,

Kyle Ives
1 (805) 304-****


Debra Hamilton October 11, 2014 at 4:40 pm

In the Lancaster, CA Costco they are out of the ingredients for your awesome pumpkin muffins! I have been waiting for 4 weeks for them to get the ingredients. I just called and they still don’t have it! Please get the ingredients to them so i can enjoy yippee awesome muffins!


glen pak October 7, 2014 at 7:02 pm

I bought a Watts Premier RO-Pure Plus water filter system for kitchen from Costco
and a Ice-Maker Hook Up kit from Watts Premier website.

The Ice-Maker Hookup kit missed parts and did not fit each other.
So I left about 6 emails with a specific question in 3 days.
One short and generic answer came asking me to call their office in Arizona.
So I called and the phone system put you thru never ending loop cycle.
You go into any specific choice and you are automatically put on hold forever.
There’s no person. Nobody answers. There’s no operator.
This seems like just an answering phone system in an empty office.
There’s no real person.
I see similar compalints on Costco’s reviews pages.

I’m almost suspecting this company is just dumping products before going
out of business!


Abrat October 6, 2014 at 9:18 pm

I have been a member for many years and have NEVER had a bad experience at the Bloomingdale, IL store. Their Customer Service people are very friendly and extremely helpful. One person in mind is Debbie R. She goes beyond what one would ever get at most other retailers. She helped me with my Reward points that were missing on my account and got them for me. She helped me recently with an online product I purchased that the third party company, Haan, who wouldn’t help me. Talk about rude, this guy lived the meaning! To my surprise I received “free” of charge a replacement item that Haan wanted me to pay for, even though it was defected. I never contacted anyone else within Costco, but found this mailed to me directly from Haan. Without the involvement of Debbie R. and my Costco, I would of never gotten this.

Every store changes their stock and yes, it’s frustrating, but Costco is no different than any other retailer. What sets them apart, in my opinion, is they truly strive for quality and fair prices. Not that they are always the lowest, but I believe people go there for the quality more than lowest prices on everyday products.

I have a membership to Sam’s Club (Streamwood, IL) as well and there is NO comparison between them. In fact, Sam’s has take a lead from Costco and started sending out monthly sale booklets and online shopping. The atmosphere in this store doesn’t compare to Costco.

Any store you go to regardless of it being Costco or someone else, you will always find some employee that is having a bad day and probably should of stayed home. But that doesn’t make Costco a bad company or business. You have a choice where to shop, and if it doesn’t suit you, Costco will refund your membership fee.

I for one, am happy to have them as a main store of my choice to shop. This Bloomingdale, IL store is one of 2 near me and they are friendlier than the other, hands down.

Thank you Costco and Debbie R. for all you have done for me.


Ed Kandefer October 1, 2014 at 1:12 pm

This is about the store in Augusta Ga.
First I Love Costco nominally if Costco doesn’t have it I do not need it.
OMG this is the worst Costco I have ever been in!!!!

The store is a virtual Ghost Town there is very few customers in it the most I have seen is 2 maybe 3 registers going at one time, you pull right up to the gas pumps and fill up

!!! OMG are you kidding. This Management is the worst!!!!

From the Meat dept to the Produce to the Bakery to the return counter even the people at the front door! I saw one of the IN Door Greeters That was almost ready to get into a Fight with someone coming in. This store has the worst product selection I have ever seen, Even the other people I talk to in the store that are From Fort Gordon, The Army Base here think its the worst, as one of this lady’s children said they do not have anything good !!
When I asked one of the managers the other day why don’t you have the 24 pack of the Oatmeal cookies that you bake here and His answer was that the buyers cycle different products through and that it was probably a seasonal thing. I told him that was JUST Stupid and that out of all the Costco’s I Have been in I have never seen that and the buyers had nothing to do with your own product that you bake and that they were only buying the multi pack that had the Oatmeal cookies, Such a dumb response.

I had put in numerous request for 565033 toilet tissue and that I didn’t not want to drive to Atlanta to buy this item and received a similar response were a small Costco and we don’t have a spot for it one of them told me it wasn’t available there until I showed him my receipt from Atalanta and he just said he would check into it. Very few storage containers, No Tri trip Meat, Hardly any Bread, No Head Lettuce, Poor product merchandising, I have never thought about going to Sams Club, but so many people here have Sams memberships. I finally went and I felt like I was in a Costco from the west coast and loaded with people and products that you sell in regular Costco’s.

Its not just the products its they just don’t care about the company I have been in retail sales and manufacturing for years, you have to know just from the Numbers.

If you have the ability to see inside the store look at the Angry faces on the people at the Return counter some times and the amount of time people have to wait not because there are 20 people in line but from either not enough people or the want to take care of customers, they even refuse to give a receipt when you return something.
Are you kidding no one does that.

I hate to say this because I love Costco But it would be better to close this store that to continue to loose money or bring in some Managers from better stores and fix the bleed that I know you have to have with the way this store is being run!!!!!


Barry Maree September 29, 2014 at 9:42 am

Went inside a Costco store last week on Wed., In the process of buying a case of beer, I asked the employee which register shall I check out. I proceeded and he checked some one else before me.I asked why did he do that and he just laughed. RACIST It was #1166 store. North Plainfield store.. I spoke to someone in your corporate office, no call back, nothing. I think it is time to go public with this.


Lena Brennan September 26, 2014 at 10:26 am

Good morning

Extremely disappointed at Costco wireless. I placed an order 9/12/14. No phone, no service on my current phone.
I’ve been without cell service for 48 hours, still don’t have shipping notification.

Your customer service warned me that the black out may last up to 24 hours. I guess they straight lied to me because you were afraid to lose the order. I would have never agreed to be without cellphone for over 24 hours. I missed important phone calls, can’t call my sick mother overseas.

Where is my phone?
Unhappy customer
Lena Brennan


Anonymous September 25, 2014 at 2:08 pm

I am thoroughly disappointed in their manager, Michele in Livonia. I’m not sure how she became a manager to begin with. I have watched her interact with her employee’s and it is utterly disturbing. As a frequenting Member, on multiple occasions, I have seen how she treats the employee’s and how their demeanor’s change once she speaks to them. There are few great individuals that are at this location. I personally choose their lane whenever in the store. If they are not there, I turn around and leave the store. If they were to leave, I would choose another Costco to patronize. To see how their expressions change after she has spoken to them is quite disturbing to me. As a consumer, I am not pleased with Michele, she’s not the most pleasant individual to encounter. She is far from the warm invite that we as consumers look to receive when entering into such environments. It appears that she has many relatives employed there as well. It shows in there lack there of to pleasantly greet their customers, and treat us as though we are the consumers that choose to patronize this store. It’s okay to employee those in need, but it’s not okay to accept the comfort level, and not reprimand your employees for potentially running your customers off with such bad attitudes and slothfulness.


Limar September 24, 2014 at 8:01 pm

Hi I am living in northern Virginia I am member with sam’s club for almost 9 years try to get membership with Costco as we’ll last week I went to Costco to which located on crystal city in Arlington VA the manager that work there I think she/he doesn’t care about the company Becuse I try to open account with Costco first of all I waited like 25 minutes to be helped the people that worked in customer service they just talking with each other and didn’t care about the customer finally when she called me the way that she talked with me was not right I just told her to pay attention to your work the company losing money she told me I don’t care when she said that to me I told her I don’t want a costco member if person work like you in this company I just want to tell some one who really want that the costco grows just go to that location than you will be judge it so many customer not happy with that location


Rev. Philip E. Evans September 23, 2014 at 5:29 pm

Right now, I am thoroughly disgusted with CostCo and your so-called “Customer Service Dept.”. I have been trying all afternoon to find a way to purchase a membership, but your “online system” and your “customer service” apparently thinks all people live in nice little boxes, in big cities, with long numbers and fancy street names!

Well I don’t! I live in the country on a little dairy farm. We don’t have street names, we have county road numbers and for mail we have “Rural Routes” and actual mail box numbers. Evidently your big, fancy membership system can’t input those addresses.

I was a computer systems engineer for over 40 years and there is absolutely no excuse for this! I receive mail via the US Postal Service every day. I also routinely receive packages and shipments via UPS, FedEX, Motor Freight and DHL. They don’t have any problem with “Rural Routes” and “Box Numbey”, so why should you?

You also need to teach your so-called supervisors in Customer Service, that they are not being “good leaders” if they can’t get on the phone to IT and get problems like this solved! As I said, there is absolutely no excuse for not accepting “Rural Route” addresses.

Rev. Philip E. Evans
Comanche OK


Barry September 16, 2014 at 1:35 pm

We have a new Costco going in here in Fort Collins CO, and as a veteran I will not buy a membership. I have contacted the corp. folks and they tell me no discounts for vets. If the other big box stores can give a veteran 10% why can’t Costco. Greed comes to my mind. Please tell all the veterans you know. I wonder how much the CEO makes. As a disabled vet I am low income ,how about you?


Trever September 11, 2014 at 10:08 pm

I have learned of your firearms policy and am frightened that you will not allow good people the ability to protect each other and their families. Because of the violent criminals in our society; I will be canceling my membership since I cannot feel safe in your establishments with my family.


mary September 6, 2014 at 11:27 am

I bought an apple pie at a Costco near us. We found two finger nails in the first slice if pie. It was so disgusting!!! Its been almost a week and haven’t heard from Costco. I did get my money back. They asked me to email pictures with my information and someone would contact me. Im very disappointed on how this isn’t taken serious. My daughter had these disgusting finger nails in her mouth!!! Very disappointed and now im just angry with Costco on how its not being handled.
Mary Lourenco


Joseph Martin September 5, 2014 at 8:42 pm

I recently worked for Costco as of this morning and was fired and was told I wasn’t productive enough according to the manager that fired me. I was working at the Costco in Colorado Springs on Nevada. I worked my but off each and everyday and was never told by anyone that I wasn’t being productive.


Patti Morgan September 5, 2014 at 11:28 am

I notice Costco does stock some tools, why aren’t they carrying the Blazer torches
and soldering kits? The new Blazer Big Buddy torch is ideal for metal work, automotive
repairs, and cooking (think creme brulee)….


carissa August 11, 2014 at 3:41 am

Costco will not go out of business. There are plenty of American’s, myself included, who will continue to shop there. A business owner decides what they want to carry. Chick o’ filet opposes gays and that didn’t stop them from selling chicken to a bunch of over weight ignorant Americans… they are still in business! This is a Capitalistic united states and the one’s with money will keep ruling over all of our heads. Basically, Costco can donate to who they want, think what they want, sell what they want- THAT my FELLOW AMERICANS IS AMERICA!! Other companies do not do this merely so they can… you got it, make even moooore money. You can all cry about a book, meanwhile, Costco will open in the morning. Many millions like myself, who are not republican will continue to shop there. Maybe if the US of A wasn’t in a fight of creating such a divide in politics you would get over the American free choice of the political views the CEO’s who own and run these establishments have.


james phillips August 7, 2014 at 5:24 pm

i work cosco when i was about 55yrs old when they first open store in norfolk va on popular hall road a whs specalist when first piece still went up was injured on fork lift now disable why no one will talk with me just want to find out when was hired my number 757-966-XXXXx 2813 cedar cove lane need talk to some one pls


ruby barraza August 7, 2014 at 3:32 am

Sorry Costco, People don’t understand retail. All they care about is SERVE ME! SERVE ME!. And i rant and rave all i want because it’s my right even though i’m being an idiot


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Marie Chessman September 3, 2014 at 7:51 pm


My husband, my 2yr old and I did our weekly Costco shopping this afternoon. We had a return to make as we had punched 5th St Grill Turkey sausages about 3 weeks ago and froze them. I pulled them out if the freezer and into the fridge to thaw earlier this week. When I took them out the next day all the meat juice leaked all over the floor. As it turns out two of the 4 packages hadn’t been sealed properly.

So when we went to Costco to shop we brought them back with us to see if there was anything they could do. I was helped right away but then it took the woman over 8 minutes to find the purchase on the computer. When she was done and had figured it out she said (not muttered or whispered) “Jesus Christ!”

To be honest I was shocked. I can’t control what other people say around me or my 2yr old son ( who repeats everything) but those words are extremely offensive and something we don’t say in our home and I would expect not to here from an employee who is on the clock and helping a costumer. Besides the fact that she was showing how extremely frustrated she was while I was standing right there. I wasn’t in a hurry and gave her the time she needed and in fact I apologized for the confusion. ( which wasn’t really my fault but I felt badly as she was having a hard time finding the info she needed)

In the end our issue with the return was fixed but that exchange stuck with me as being extremely offensive as well as unprofessional.

Marie Chessman


LOL August 1, 2014 at 5:19 am

You guys need to realize that you are all wrong about the book. it was taken off of the costco shelves because it did not sell and it was wasted space for something that would sell. get yout facts strait before you complaine like 2 year olds about a book.


ruby barraza August 7, 2014 at 3:17 am

i like you. you’re smart. Some people just dont know how retail works and never will. they’ll always have their first world complaints… so petty


Jill Reese July 29, 2014 at 12:44 pm

After reading about the shameful thing that your company did regarding the book America, I will never go into a costco store again or be a member. I will pass this on to all my friends so they can know who a true American is. It certainly is not the CEO of Costco. Your stores do not need Americans move out of the USA.


Edith Storer July 26, 2014 at 3:37 am

We have been members and spent a lot of money in your stores for many years. We are so sad to say we will not be able to renew our membership. Your political choices make you the problem.You are trying to suppress free speech ie (De Souza) and all the good this country has stood for over 200 years. You are part of the ‘GROUP THINK ‘people. You are a SHAME to our country. Take your stuff to Communist China and go there yourself to live see how you like that. Progressives should be the first to give up their cars, Turn off their A/C in their houses,and give up light bulbs. The list goes on, but you should get the point. You are all a bunch of hypocites. So Good bye Costco. You don’t get any more of our money.
The good people at PRICE CLUB were great people no wonder you couldn’t get along with them.
Average Americans are all so tired of people like you and BO who always stand on the side of anti- American values, you support the people trying to kill us. You’re all a bunch of ‘politically correct ‘ (GROUP THINK) DISHONEST,mindless spoilers of this country. If you think Marxism is so great go to the county’s that live it and leave our country alone. If you think a bunch of low intellect self serving bureaucrats running the country is so great, maybe you should read ATLAS SHRUGGED by Ayn Rand if your attention span is that long.
Look around and see how its working out now. Lets see the VA Scandal, the IRS Scandal, the Border Crisis. Ben Gazi, Fast and Furious This administration is nothing but corruption and incompetence. You should run your stores with same incompetence and see how long you last, Try hiring people you can’t fire, no matter how bad they do their jobs. That sounds like a real formula for success ! YOU PEOPLE SUPPORT ALL THIS CORRUPTION AND INCOMPETENCE !!!!!!! SHAME ON YOU


florence July 24, 2014 at 7:13 pm

Dear CEO, you under estimate the intelligence of us “average” American citizens. I regret having made my purchase yesterday at Costco, when I learned today about your censoring DeSouza’s most recent book. I will not purchase again from Costco. Your actions only prove DeSouza’s statements regarding what is happening to our country. You should not be rewarded by my dollars helping you to destroy our great country. So goodbye, Costco.


j healy July 24, 2014 at 3:33 pm

We just upgraded our Costco card to the executive membership.we will now make another executive decision Sam’s club. america america america.


Penny July 20, 2014 at 4:35 am

Ever since I learned your ceo is a big supporter of BO, i too will not renew my membership. I’ve been a member for many years. I’d rather spend my money elsewhere.


Janet Grady July 19, 2014 at 6:09 pm

I am extremely disappointed that you have pulled Dinesh D’Souza’s book America from your shelves. Ironically, the giant retailer Costco has become is due to the opportunities and freedom available in this country which D’Souza espouses. Now it seems you want to pick and choose the books you offer based on your own left leaning political ideology. Hillary Clinton’s book is still on the shelves, gathering dust I might add as it’s bombing more and more each day. I hope you will reconsider your decision and place America on your shelves. Finally, I want you to know I have a Sam’s Club in my city but have never stepped foot inside of it but that will change today. I have been a Costco member for over 25 years, have an executive membership, and spend a lot of money there. You are going to lose most of my business to Sam’s Club from now on. It’s funny, I always knew Costco donated heavily to causes I don’t believe in but I looked the other way because of its magnificent products and convenience…until now. Sam’s carries both Hillary’s book and America. Time to check out Sam’s….Thanks for the memories.


Ro July 17, 2014 at 8:29 am

I’ve been a member for some time now and I am very disappointed and disgusted with the actions of pulling the book America. My husband and I are going to cancel our membership and will alert other members to what you are doing. You are trying to make the decisions for us in what we need to see or buy. Wrong, this is America and we have the right to see, buy or do anything we please as along as it’s within the law. We the people will stand up to this injustice and in the end will prevail. Shame on you, your company! All I know is that I am proud to be a Free American!


Debra Folkes July 16, 2014 at 3:07 pm

We have been loyal Costco Members since you opened here in 1985! Hard to believe it has been that long. We purchased all our business supplies from your company as well as all our personal supplies. However, we were quite upset and saddened by the recent politically motivated actions of the company to pull the book AMERICA from it’s shelves. We saw the movie and now I want to purchase the book and will do so on We are now going to make all our purchases for business and personal needs at Sam’s Club. Just so you know, all our business associates, family and friends are all doing the same thing. It wasn’t a “Hard Choice”. May I humbly and with sincere honesty suggest that a very public apology to Mr. D’souza would go a long way to restoring loyalty among your longtime members who are, I bet, primarily small business owners, like us. I would rather shop at Costco, but my convictions run deeper than my need to save a few dollars.


Executive Member July 16, 2014 at 12:38 pm

Have you as yet scheduled your book burning ceremony?

Bye, bye…went to Sam’s Club…


Janet July 16, 2014 at 10:50 am

Our book club in Florida has 28 members. Our intent was to purchase 28 copies of ‘America’ as our next read. Costco told us that the order was pulled and they would not stock the book. We are well informed seniors who stay involved in our community and our local government. Several of our members belong to Sam’s Club. Our 28 copies of ‘America’ have been purchased from Sam’s.


Kapalou July 16, 2014 at 10:07 am

I was a member at costco for 1 year then never renewed my membership. I’ve been with Sam’s for at least 25. There was something about costco that turned me off. Now I know what it was. Not the clerks, not the product. It was the radical left wing top management that has tainted the whole company. It amazes me how low this vindictive in- group of rich crony capitalist individuals have allowed themselves to sink. I got a letter yesterday offering $20 just to join. They have to pay people to be a part of their tainted psuedo capitalist endeavor. I will treat them the way they treat others. Namely Dinesh. I will never shop at cosco until the two responsible for politicizing are gone. I hope I don’t get a visit from the IRS and the NSA for voicing my opinion.


Lisa July 16, 2014 at 4:19 am

We shopped at Costco yesterday and I thought they were going to put “America” by Dinesh D’Souza back on the shelves. I asked two clerks and they said they hadn’t been given “the word” to restock the book in the Gilroy, CA store. What a shame. I see Hillary Clinton’s bombed book in stacks at the store. Really? I won’t shop their anymore and will educate as many friends and family to avoid Costco as well. It seems Costco is determined to get rid of customers.


Vern July 15, 2014 at 11:19 pm

If I don’t find the Book America at Costco in Medford Oregon next week I’m not send my cards back but would like to stick where the sun doesn’t shine in the CEO you know what


todd July 16, 2014 at 6:27 pm

I am so disgusted with Costco in general, and now you want us to follow your agenda, on politics and what we should and should not read is appalling, I agree with almost everything I have read in your open blog here… My desire for freedom, is much stronger than my desire to support your socialist agends we are finished here in this family we will spend our hard earned “AMERICAN DOLLARS” else where..


Norman July 15, 2014 at 10:41 pm

Is it true that the leadership of Costco is a big supporter of that Obama character? I must know this soonest as my renewal on my Costco membership is due soon and if Costco is a supporter of that creep Obama, I want nothing to do with Costco.


Edith Storer July 26, 2014 at 3:43 am



Mary from Toledo July 15, 2014 at 9:31 pm

Just got done mailing our membership cards to Costco headquarters–won’t be needing them any longer. We will be utilizing our Sam’s Club membership solely.

I hope this ends our subscription to liberal Costco magazine. I think I’ve read one too many “global warming,” “climate change”–or whatever they’re calling it now–stories.


trisha bilby July 15, 2014 at 9:25 pm

i was just going to get a membership but since you do not believe that us americans have freedom of speech , my opinion is you are in the presidents pocket i will never step inside your business,mr.d,souza is a brave person, shame on you,!


Hankie July 14, 2014 at 4:56 pm

If you think anyone believes the move to remove America from Costco shelves was not politically motivated, I have a bridge for sale. I will no longer patronize Costco and neither are other members of my family, two of whom have businesses and spend a lot of money there. We happen to believe in FREE SPEECH and neither you nor the current politicians have the right to limit that! Hitler would be proud of such actions!


Hankie July 14, 2014 at 4:59 pm

No more Costco for any in our family or extended family…If one does not care for free speech, Cuba awaits.


Hankie July 14, 2014 at 5:01 pm

No more Costco for any in our families…bounds were overstepped trying to limit free speech. The truth of such actions was absolutely political and no amount of back-peddling with convince. Many are cutting up their cards as I speak.


nancy jeffrey ray July 14, 2014 at 9:52 am

I will not be renewing my membership at Costco. Shame on you for bringing your politics to your business practices. Pulling America from your shelves smacked of pre WWII XXXX Germany. Censoring dissent is outrageous and lying about why you did it makes it even worse. Hilary’s book is doing abysmally in ratings-you didn’t pull hers! Let it be noted at the 2 Costco’s I go to there are no America books on the shelves even though you have claimed to have replaced them.
I noticed you do not have a PR department-you need one. Did it not occur to your arrogant, elitist management that the majority of your customers are probably conservative? There is a Sams around the corner-I will be shopping there.


Mel Lancaster July 12, 2014 at 9:27 pm

Costco removed the book “America” because of the political bias of the Costco corporate management. As a result I will be removing my club membership, and I will not be renewing my membership when it is due. I will go to Sams or BJs. Costco does not need my business. I know there are thousands of members the feel like I do. I hope they will do the same thing.


Sharon July 13, 2014 at 2:53 pm

Cut my cards up today and will be sending them to Corporate with a letter explaining that I will not do business with ANY company that practices corporate censorship be it left or right ideology. Despite my appreciation for CostCo as a retailer, I will look to support retailers that don’t infect their business dealings with political dogma. CostCo, the trust in your company has been violated, I won’t be going back.


William July 12, 2014 at 12:24 am

Just wondering if I’ll see Hillary’s book, Hard Choices, removed from the book sales table at your stores due to its poor sales (down 36 percent and falling), and replaced by Ed Klein’s book, best seller Blood Feud (sales up 18 percent)?


David Burke July 11, 2014 at 2:00 pm

My wife . Linda, has a Costco membership, which we share, and we both were appalled at the decision by the owners and/or senior management at Costco to refuse to continue to offer the book “America” to your customers because you disagree with the author’s point of view — although there is no disputing the accuracy of all the facts he presents.
This is just one more example — albeit one of the most egregious ones in recent years — of an ultraliberal organization (which is supposed to be a retailer, to a wide audience of members) of trying to supress the political point of view of those who oppose the ultaliberal and distorted vision of what America’s founders intened it to be. Your decision itself was disgraceful — and the obviously false rationale you offered for it when you encountered widespread disgust at your action was even more disgraceful. Both have very seriously undermined your ability to retain the trust and continued patronage of many, many thousands of your members.

Please note also that my wife and I visited our local Costco (in Danvers, MA) the next day following th Costco public statement that Costco would restock and continue to sell the “America” book — but found that the book had still not been displayed for sale. When we asked a manager when the book would be restocked and available for sale, she indicated only that “it will definitely be restocked, but I have no information on when that will occur.”

Given the extremely disceitful and disgraceful behavior by Costco throughout this episode, the above response to our straightforward question suggests strongly to us that, contrary to its public statements, Costco has no real intention to restock and continue offering the book for sale — but will simply “delay” that process until your customers no longer inquire about it.

But your customers — many more than you think — will not forget your behavior during this episode, and many — like us — will simply stop shopping at Costco, and patronize the many other “wholesale” clubs which are also available, i.e. Sam’s Club, BJ’s, etc.

Perhaps that might send you a clear and unmistakable message that your customers do not want you to try to dictate what books are available to them via your stores — and, therefore, would much rather do business with other, more responsible retailers.

Based on this episode, however, it seems very doubtful that the decision-makers at Costco will have the good sense to pay attention to and respond to that message, which will also become very apparent, very quickly, to your customers.

David W. Burke
North Reading, MA


K Parson July 12, 2014 at 2:31 pm

I couldn’t agree more with what David W. Burke from North Reading, MA had to say. I came to this website to express my disappointment in Costco regarding their decision not to sell Dinesh D’Souza’s book, “America.” I have always been impressed with Costco for their well known policies to pay their employees well over the national minimum wage and to offer benefits that many other large corporations do not. My family lives less than half a mile from a Sam’s Club, but because of the aforementioned policies of Costco, we continue to purchase a yearly membership and do occasionally use Costco even though they are several miles from our home. After their treatment of Mr. D’Souza, of whom I find to be a true patriot honorable man interested only in informing the American people, (actually, all people) of very important facts that they might otherwise never be aware of and have a great impact on many people in the world today. Any one person, company, group, or organization who is unwilling to allow all the facts to be presented to the masses so that each person can make an informed decision or opinion on such important matters is either fully aware that their viewpoint is not what’s best for society as a whole or they care only about their opinion and wish to force it on the rest of society no matter what the truth is or what consequences it may bring to the uninformed. I wish every large corporation would follow Costco’s example regarding the treatment of their employees. However, I strongly resent your decision to pull a book that is number one on Amazon while continuing to sell a book that is at 100 on Amazon because Hillary Clinton’s book more aptly represents your personal point of view. Shame on all of you who had anything to do with that decision and while you have every right to choose what you sell to the public, I think it would strongly benefit you to remember many of your patrons disagree with that point of view and while it may not matter to them what your opinions or viewpoints might be, I sincerely doubt that any of them would appreciate that you refused to sell a book or any other product solely because you personally disagree with the viewpoint or the politics involved. The bible teaches us that when our enemy forges a weapon against us, the Lord will use that weapon to benefit us instead. By pulling America, you have created such a firestorm that now many people who might never even have heard of this book are now intent on purchasing a copy. I myself had heard of the book but had planned on waiting to buy the DVD when it becomes available. Now, I am absolutely determined to buy “America” and I’ll be buying a few extra copies to give to friends and family. Although, I will be purchasing them from either Amazon or Sam’s Club.


Cindy Verlaan July 11, 2014 at 11:01 am

I’m writing this letter and just wanted to share my experience at Costco wholesale located in Royal Palm Beach (11001 Southern Blvd. Royal Palm Beach, FL 33411. My mother is a disabled Costco customer/ member who is unable to drive. On 07/07/14 (Monday) at approximately 11:15AM, I drove my mother to the store listed above so that she can get some groceries. Present with us was my 1 year old son. While picking out her groceries, my mother made the decision to purchase a few extra fruits and vegetables for her 1 year old grandson. I was so thankful. After helping my mother purchase all of her necessary items, we proceeded to the checkout. The register that she checked out at was the 1st one nearest to the restrooms at approximately 12:20PM.

Upon entering into the line, I was kindly greeted by a Cashier by the name of Ray. Present with Ray, was another male employee (unknown name). Both Ray and his co-worker greeted my mother and I, and immediately began to help us place the groceries on the table. They were very professional and asked me for my membership card. I kindly explained to them that I am not a member and I have no plans on making any purchases. My mother handed her membership card to either Ray or the other gentleman (I don’t remember) and Ray began to ring her up. Due to my mother’s budgeting, she needed to pay cash on some items and place the remaining items on her credit card.

At this point other customers were patiently awaiting their turns in line behind us. While observing Ray ringing my mother’s items. A white female who was unknown to me at the time walked up to Ray’s register and stated “You know that’s not her right??!!” I looked at her and stated to her that these were not my purchases. My mother was located to my right and had she just taken a seconds to look, she would have seen her. I then looked around at all the other customers who were standing there looking at me, I felt completely humiliated and belittled. It was so obvious from her tone, that she was implying that I was being sneaky or trying to make an unauthorized purchase. I felt like I had to try and defend myself and she just walked off. I immediately explained to Ray and the other gentleman that I was completely embarrassed and felt extremely belittled. I requested her name and I was advised by the unknown employee that her name was Gerry. I requested to speak with a manager and was notified that she was an assistant store manager.

I did not realize that Costco at Royal Palm Beach had different membership policies.

“General Policies

o Shirts and shoes are required.

o Members are welcome to bring their children and up to two guests into the warehouse, however, only Costco members may purchase items.

o Parents are responsible for their children and should not leave them unattended.

o Members are responsible for their guests and other family members.

o Costco reserves the right to inspect any container, backpack, briefcase, etc., upon entering or leaving the warehouse.

o To ensure that all members are correctly charged for the merchandise purchased, all receipts and merchandise will be inspected as you leave the warehouse.

o Liquor and tobacco sales cannot be made to minors.

o Costco policy prohibits firearms to be brought into the warehouse, except in the case of authorized law enforcement officers.

I have never had any issues with assisting my mother with her grocery shopping before and made to feel like I was violating rules or policies…..

I usually take her to the Costco located in Lantana and have only came to this location due to the fact that I had just finished my own grocery shopping at the Whole Foods located in Wellington Florida and was nearby (West).

As a members’ family member I not only did not feel welcomed, but I felt degraded.

This whole situation was so upsetting. After my mother paid for all of her groceries, I requested the phone number to corporate so that I can file a formal complaint. After receiving the 1800-774-2678 number, I was offered to speak with someone by the name of Merton (acting Store Manager). Merton was very professional and apologized for the way I was treated.

My family and I will never step foot back at this Costco (Royal Palm Beach) again. What a horrible and humiliating shopping experience that was. I went on your main website and read all the reason why the public should choose Costco. My experience was nothing like it. This was truly unmatched customer service and not in a positive way.

(561) 602-XXXXX


Martin Fenton July 11, 2014 at 8:18 am


That James Sinegal and Costco should pull a book form is shelves is an appalling act of corporate censorship .. . however, censorship of this kind often increases demand.

Costco has been an emblem of entreprenuership in the marketplace; it is a shame . . . an alienation of principle and of so many of your customers . . .

May the marketplace teach the company and its leadership a lesson . . . we plan to shop elsewhere . . .

‘Tis a pity . . .

Martin Fenton


Janet Drozda July 10, 2014 at 7:09 pm

Thank you for such great service at your Orland PARK IL. STORE . You have more staff working and helping at the check out area which is great. This store is much better staffed than your Merrillville In. store. Less people to help at check out lines. Clerks work extra hard. I always prefer the Orland Park Il. store.
Thank you!


Ruth July 10, 2014 at 1:51 pm

I agree with the disgust expressed by many of your loyal customers about the recent decision to remove the book “America” from your sales floor. It has definitely caused me to reconsider my Costco membership when it is time to renew.


Ron July 10, 2014 at 7:31 am

I have been shopping at Costco’s for years and I love the store and it’s products but I do not like it when they nudge you in a direction picked out by the White House. It’s a disgrace when a company selling products uses their power to sway a political debate and to aide in the destruction of America. I contacted American Express and complained to them about Costco’s pulling the book and told them that they are guilty by association just by being involved with this company. I now have a Sam’ card another Obama Company but at least they have pulled any of this garbage yet and as soon as they do I’ll drop them. Costco should have admitted it made a mistake instead of trying to spin it , I would have had more respect for them. Great store bad people at the top.


Tom McCaleb July 10, 2014 at 8:43 am

Agree with everything said here.Costco needs a management teem that is in sync with its customer base.Member and stock owner since the 90s.I’m sick of shopping at a store that openly flaunts its liberal thinking.Shame on you.
A third grader would understand that pulling D Souza’s book & then lying about why , would infuriate thousands of loyal customers and give “America” huge positive awareness.I’m concerned over the CEO’s ability to understand what he did.


Tom McCaleb July 10, 2014 at 9:45 am

Agree with everything said here.Costco needs a management team that is in sync with its customer base.Member and stock owner since the 90s.I’m sick of shopping at a store that openly flaunts its liberal thinking.Shame on you.
A third grader would understand that pulling D Souza’s book & then lying about why , would infuriate thousands of loyal customers and give “America” huge positive awareness.I’m concerned over the CEO’s ability to understand what he did.


Annie July 10, 2014 at 12:14 am

WE DECIDE what book we will read. Costco DOES NOT DECIDE FOR US. You pulled the book “AMERICA”. We will pull our membership & purchasing from Costco. SHAME on you for this manipulative & cowardly act. It is now clear that Costco is not for the people in its controlling action. This book is chock full of amazing information that all need to read. Keep your not-so-cheap stuff. We can get the book on AMAZON & elsewhere. Shame on Costco!


Ed Reynolds July 10, 2014 at 12:06 am

America was taken from your shelves by you just as our “Great American Country” is being taken from us by you and those like you. Of course you are entitled to your view as despicable as I may consider it to be. I will not support you pushing your extreme liberal position while prohibiting the contrasting views that deserve the same right to stand. Burning books did not work in Germany and will not work in America as long as Americans take a stand against you and others like you. Shame on you.


Barb Torok July 9, 2014 at 10:13 pm

Costco Management:
On July 5 we went shopping at your Coeur D’Alene Idaho store. We had a great deal of difficulty in finding many of the items which eventually made up our $700+ purchase. We were continually looking for staff members for directions to the new locations of products which we have been purchasing, as Costco members, for the past 26 years. We normally appreciate the many good and fairly priced products offered for sale. Our main attraction to Costco is that for the past 26 years we have been able to go to any Costco store and easily find those items we were shopping for. All stores change product lines and individual items from time to time but Costco has generally had the same product zone layout. During the time that we have had our membership we also ran several small businesses and have spent many tens of thousands of dollars at Costco stores.
We shopped at WalMart and occasionally Sam’s Club as well. The WalMart “White Hats” decided to start rearranging their stores as though it was an ongoing game of musical chairs and also decided to fill their otherwise adequate aisles with massive traffic stopping displays. We called the company and were told, that although they had received thousands of similar calls, that they, the white hats knew best and the decision to continue to rearrange merchandise and block aisles would continue. One of the stupidest marketing moves since “new Coke”. I am no longer a WalMart customer.
We truly have enjoyed shopping at Costco BUT if your white hats want to continue to re-invent stupid you will lose customers. Your very polite store staff said nothing about our frustration but the look on their faces told us that their feelings about finding items mirrored ours. We have absolutely no desire to play Costco’s new game of musical chair stupidity or dodge aisle displays in order to continue shopping there.
Adding this pointless confusion and frustration to the recent decision and backtracking on Dinesh D’Souza’s book is really making us consider our continued support of Costco.
Your North Idaho store is a great place and has some wonderful people but this does not overcome the very disagreeable shopping experience which we had there.
Please, put things back where we can find them, stop playing such public politics and allow us, your means of support, to continue to enjoy our Costco shopping. We would hate to leave but . . .


Nancy July 9, 2014 at 9:35 pm

Your decision to pull “America” from your shelves, Mr. Jelinek, was the kind of selfish thinking that doesn’t take into account what is best for the majority of Americans. You are only thinking of yourself and are what we here in Wisconsin refer to as a “low information voter”, the kind who would put someone like Obama into office, not personally vetting him or caring what someone like him would do to OUR country. Selfish, self-centered, only concerned for yourself, greedy, I could go on and on.
Putting the book back is too late. You’ve already shown what you are. I will have to think very deeply before I renew my membership to Costco when it becomes due. SHAME ON YOU!!!


Vincentjc July 9, 2014 at 7:00 pm

Below is the Costco cover up nonsense insult to its customers. Did you expect the book to sell in advance to the publicity? What is done after the intentional political move is even worse than the initial act of corporate stupidity.

Thank you for your e-mail to Costco Wholesale.

Costco is not influenced by political considerations in selecting product for sale in our warehouses or on This includes our selection of books. Our book buyers are solely interested in book sales, and do not favor any political persuasion over another. Recently, after deciding to sell the book “America: Imagine the World Without Her”, beginning on June 1, a decision was made to pull the book from sale on July 1. This decision was based solely on the number of copies sold during that month, and had nothing to do with the content of the book.

Costco is not a book store. Our book shelf space is very limited. We exercise discipline in the best utilization of that limited space based solely on what our members are buying. We can’t carry every title that our members are interested in reading. We are constantly monitoring book sales, and make decisions to pull books off the shelves frequently based on sales volume to make room for other titles. Politics or controversy over content do not influence our decisions.

After we made the return, a doXXXXentary was released about the book. Since then there has been heightened interest by our membership base and brisk sales at locations still in stock. Therefore, we have made the decision to reorder the book.

Thank you,

Brianna H
Member Service Center
Costco Wholesale Corporation


Erick Johnson July 11, 2014 at 4:12 pm


Costco is a day late on the “book” issue. It is political when Hilary’s book stays on the shelf and you pull the opposition that has better sales and rated higher up on the best sellers list. BAD management, poor decision and our 17 years of loyalty is DONE. We will NOT renew our valued membership….average 5k a year with you (times 17 = $85k)

Very disturbed and very upset with finding out the CEO gave $100k to the B.O. clan and another $100k from corporate to the Dem party. Where’s the equal giving to other parties, incl. Independents , Repub. ,etc.

I bet you will lose many customers….. Your only hope is to CUT the membership fee or eliminate it all together. We now shop at Winco !!!

Good luck ,
former loyal Coscto member: Allison and Erick Johnson, Oak View, Ca. 93022


ruby barraza August 7, 2014 at 3:28 am

if they eliminate their membership fee they cant pay their employees genius and that wasn’t actually Brianna that was a copy of her response to people being stupid and not knowing anything about how retail and sales work. The book WASN’T SELLING! why would you keep something that isn’t selling on your selves??? That makes no sense.


Vincentjc July 9, 2014 at 5:36 pm

Sam’s will get my business until such time as this book is returned to the shelves. Left wing censorship, a really big corporate blunder caused by liberal blindness and underlying corporate arrogance. Shame on Costco.


Gary July 10, 2014 at 5:39 am

In absolute agreement. Costco will not see another dime from my family until the book is returned to the shelves.
To pull a best seller like America and leave Hillary’s book for sale -currently #54 on Amazon, just one spot above a potty training cartoon book- should tell you something about the CEO and his misguided attempt to prop up a failing President and democrat party-to which he freely and mightily contributes.
Get your stores out of the political business and stick to selling what sells not your political claptrap.


Jacqueline July 9, 2014 at 5:33 pm

I have been a loyal customer for over 9 years, spending thousands of dollars and you just lost my business. I think your actions regarding the book America are shameful.


bill July 9, 2014 at 4:51 pm

Richard Galanti, CFO
To say I was disturbed, disappointed, shocked, angered or any other descriptions of my response to your decision to pull the book America from your stores, doesn’t really do justice to my view of the decision. It was all of those and more. I don’t believe I have ever witnessed such a pathetically political action made by any entity doing business in this country. You should be ashamed not only of that heinous act, but also of your weak, and clearly untrue statement when you were quoted as having said neither the pulling nor the putting back of the book was politically motivated. What has happened to our culture that would allow a smart mean like yourself to be comfortable making such a statement, and expecting the public, your customers, to accept it as the truth. You disrespect us, your company and your country. Shame on you.


Jonathan loop July 9, 2014 at 4:01 pm

Trying to figure out how to right this wrong, put the book back on the shelf, put a new
President in the White House , get a new CEO at Costco, give the book away free to
Any Costco customer that requests one, PS, don’t try this with Hilary’s book, nobody
Wants it, the news paper is already great fuel for a fire, it certainly isn’t the news.
Hope and change, hope and change let’s all hope that we at least have some change
Left by the time Obama goes away even though it probably won’t have much value.
Michelle was never proud of HER country till he got elected, I was totally proud of MINE
Until that same infamous date, way to go Costco.


Christopher Quiicker July 9, 2014 at 3:40 pm




Tom July 9, 2014 at 3:30 pm



Lawrence Charles July 9, 2014 at 2:56 pm

Several weeks ago I went to my local Costco in Kissimmee, Fl. to purchase a copy of Denish Disouza’s new Book, “America.” I was told it was pulled from the floor becuase of “poor sales.” But, I did see Hillary Clinton;s new book on the floor, as poorly as it has been selling. I have been a Costco member for many years, but am seriously considering pulling my membership due to this obvious case of political discrimination. As an independent voter, it is upsetting to see any book boycott which is based on political considerations. Mr. Jelinel, your CEO is a friend and big supporter of President Obama. He has contributed a considerable amount to $$$$ towards his election and reelection. There do not seem to be any coincidences here. I need an explanation , not only of how this will be resolved, but even more importantly, why it happened. They say confession is good for the soul!


Andrew Danek July 9, 2014 at 2:20 pm



Barry July 9, 2014 at 2:18 pm

I am truly disappointed in you and your Corporate officers. I am one of you first members in the Issaquah Store, joining 3 days after you opened. Your decision to pull the book “America” is disgusting. Nothing but liberal censorship. You don’t like your little buddy “Oblamo” getting criticized, so you pull the book. Way to go Liberals, hands over ears so you don’t have to hear the truth !!!!!!!!!!!!!!. LOOK FOR MY MEMBERSHIP CARD IN YOUR MAIL…..SAM’S CLUB IS JUST DOWN THE WAY, I AM SURE THAT THEY WANT MY BUSINESS.


Phyllis Capuzelo July 9, 2014 at 2:08 pm

I went to Costco today to purchase the book AMERICA, only to discover that you had pulled it from your shelves. Why, because a select group of liberals (including you) decided you did not want the American public to read it? I did notice that Hillary’s book is available in both paperback and hard cover. I’ll purchase it when it’s on closeout so that I can use it to light the fireplace. Maybe your stockholders will wake up when enough members cancel their membership, along with me.


Phyllis Capuzelo July 9, 2014 at 1:57 pm

I cannot believe that Costco management made the decision to remove the book America from your shelves. Running a company the size of Costco you will no doubt lose many memberships from your conservative faithful customers. However, you should be happy that you will retain your liberal customers. Of course if you want Hillary’s book it’s available in both paperback and hard cover. The only thing I would do with her book is use it to light the fireplace. I do hope your shareholders start to dump your stock, but if they are in your ‘bullpen’, they won’t.


Glenda Espana July 9, 2014 at 1:26 pm

I am very disappointed that you would cave to a few people who complain about a book that they do not like. What happened to our freedom of speech. I am seriously having to decide if I can continue shopping at your stores. If I decide not to, I will surly tell all my friends to stop shopping there also.


Joe Kennard July 9, 2014 at 1:20 pm

Costco management decided to put politics in front of business and anger those of us that support the work of Dinesh D’Souza by pulling his book. They forget that there is a Sam’s, where my family and I will shop until Costco keeps their politics out of where we spend our money.


richard mesirow July 9, 2014 at 1:00 pm

I have been a Costco member for a decade. I am an executive class and have been a big fan…until NOW! What a complete disgrace that the company has decided to take out Daneesh Desouza’s book from its stores to fall into lockstep with Liberals that want to punish anyone having any criticism of their beloved president Obama! It is not bad enough that prices have skyrocketed at your store but to pull this…you have lost my personal and corporate business! I am going to speak to everyone that I know and tell them that they should shop at another store that doesn’t use one sided politics to hurt opposing this case, just the truth. This is hippocracy at its worst. In 2012, Costco paid dividends early to step ahead of tax changes, and yet somehow, this book is wrong? This will be a public nightmare for Costco..and should be! Shame on all of you.


jane July 9, 2014 at 12:59 pm

I am very disappointed that you have decided to pull “America” from you stores. You have the freedom to do what you want in your own stores and that I respect and I have the same freedom. My membership was also up for renewal. I will not be renewing my membership. I have enjoyed shopping with you over the years but no longer.
Good bye,


Anita Gauck July 9, 2014 at 12:23 pm

We have been members for years & have always enjoyed our Costco experience. We drive over an hour to shop at your Indianapolis stores but have a Sam’s Club within a couple miles. I am extremely disappointed that Costco decided to pull Dinesh D’Souza’s book “America”. The liberal left is well represented on your book shelves. Learning the amount your CEO donates to the Democratic Party and this demonstration of political posturing at your corporate level will make me think twice before going out of my way to continue to shop at your stores.
The direction of this country is to bankruptcy & socialism. How well will your business survive when the dollar no longer buys your product?
I just heard you have decided to replace the book on the shelves. It is encouraging you are listening to your members. Perhaps, you should take time to READ the book.before it flys off the shelf. Or was that your plan?


Amy July 9, 2014 at 11:55 am

As with all the previous posters, I am disgusted and disheartened. My husband and I, also executive members and credit card holders, have always LOVED Costco. We shop there at least twice a week. This was an extremely poor decision that will no doubt reap consequences. It will be very difficult to support this business in the future. Deeply disappointed. 🙁


Rita July 9, 2014 at 11:29 am

Never thought I would leave my favorite store in the whole world, but you’ve forced me to with your removal of Dinesh D’Souza’s fine (and best selling!) book, America. My husband and I are taking our business elsewhere after 19 years of being happy customers who spent tens of thousands of dollars at your establishment. Your excuses did not ring true. I hope your bottom dollar proves the mistake you made was foolish and costly! I called to cancel our membership and was hung up on! I’m sending via mail a letter requesting a full refund of our membership and my cut up card as I won’t be using it ever again.


K. Valka July 9, 2014 at 11:10 am

Your company pulled D’Souza’s book America? Because of this, I will never shop in your store and will my friends not to, either.


Jim Harpham July 9, 2014 at 11:09 am

Mr. Senegal

How dare you use your company to censor of a book because it doesn’t agree with your political philosophy. That what dictatorships do !!

As a long time customer I do not plan to renew my membership !

Jim Harpham
727 733-XXXXX


Richard Stern July 9, 2014 at 11:06 am

Your website is down? Is it because of the outrage you have cause by your liberal censorship? How convenient. Next it will show up in your sales figures. For shame!!!!!


Richard Stern July 9, 2014 at 11:01 am

What happened to the First Amendment at Costco????? Goodbye Costco. Hello BJ’s. At least they’ll have the books I want without censorship!


Joy July 9, 2014 at 10:58 am

I am extremely upset that Costco made the decision to remove D’Souza’s ‘America’ from the stores yet you have kept so many other far less important and less sold books in stock. This book makes people think for themselves. I hope you immediately correct this serious error in judgment.


P. July 9, 2014 at 10:50 am

What has happened to your book department? It has turned into a disappointing joke! It’s a third the size it used to be. Your flyer advertises a book, I drive 35 miles one way, to get it, and you don’t have it. I’d call that false advertising. Last time I made the trip, I was looking for “America” and “Written in my own heart’s blood”, and “Things that matter” ZIP!! You struck out 3 for 3. I’m out of here and back to “Sam’s Club” Here in Charleston, SC we are lucky to have a choice. I’m beginning to feel like you are trying to dictate my reading, and that gives me a very creepy feeling about your company. Not to even mention the mass quantities of foods coming from China you carry, knowing the health risks to your customers. Bad business practices like this bring down companies.


Judy July 9, 2014 at 10:35 am

I am very disappointed that you are removing D’Souza’s book “America” from your shelves. I will reconsider renewing my membership in December if you actually take this book out of your store. I think if you remove this book, you should remove Hillary’s book also. I hope all conservatives stop shopping at your store if this censorship continues.


Stephen Normandin July 9, 2014 at 10:26 am

How convenient Your web site is down Seems the exposure for your political censorship of the book America has come full circle. REAL Americans have had enough of your liberal left agenda and support of the treasonous Admin and the subversive take over of this country. I will be sure to voice what you did to all, My family, friends, neighbors, strangers, and anyone who listens. YOUR censorship shows where your true allegiance lies and it not with USA.


Ann Geer July 9, 2014 at 11:19 am

Yes, I tried going on web site and it said it was having technical problems. It was probably went down due to so many emails and phone calls about the book America being taken off the shelf. Like the above comment Costco’s wants censorship only if they don’t agree with what is being published. They are not for all their customers, only the ones they agree politically with. I truly will miss shopping at Costco, they have some items we like and can’t buy other places. I will try and find those items somewhere.


Ann Geer July 9, 2014 at 10:25 am

I will never shop at Costco. I called this morning and talked with a Customer Service Rep and she immediately started arguing with me about Costco taking the book off the shelf. Obviously she agrees with what Costco did by pulling the book from the shelf. She is suppose to be a Customer Service Rep, helping all customers, not just the ones SHE agrees with. She should be fired immediately. She started reading a canned statement about the book was not selling, really?? I hear it is selling and selling. She went on to say now that attention has been brought to the book and it is selling better Costco will put it back on shelf. That is a joke, the reason she gave, Costco probably was getting so many emails and phone calls and loosing customers. I for one am writing to the President of Costco and sending him my cut up Costco card.


Disillusioned July 9, 2014 at 10:22 am

I am writing regarding your decision to pull Dinesh D’Souza’s book from your stores.
Please do not attempt to use the poor sales excuse since it is #1 on Amazon’s Best Sellers ranking.
This is a political move pure and simple.

My wife and I have been Costco customers and stock holders for 18 years and until recently have been satisfied customers.
We never entertained the thought of leaving. However, we will not abide by strong arm political tactics that attempt to damage the ability
of an author to sell their book because you disagree with it’s political view point.

It is a well doXXXXented fact that Costco’s management is in the Democrat camp.
We may philosophically disagree with this point of view, we always felt Costco’s management’s political views were transparent.
Although Mr. D’Souza’s First Amendment rights have not technically been violated, they have been in spirit.

This topic is getting a great deal of discussion at my place of employment with a fair number of individuals vowing not to shop at Costco anymore.
The public trust is a fickle thing, ask Target. I wonder if you have violated this trust and damaged Costco’s formerly good name.
This issue along with the poisoning of my wife and myself last summer from the tainted Townsend Farms berries have me seriously questioning whether or not we
discontinue our membership, dump our Costco stock and take our business to Sam’s Club.

Costco’s timeliness with returning Mr. D’Souza’s book to the stores will be a strong determining factor.


Steve Brace July 9, 2014 at 9:58 am

I was very sorry to learn that Costco decided to pull Dinesh D’Souza’s book America. Last night we discussed this with our neighbors, and we all decided that we will start shopping at the local Sam’s Club. Don’t be fooled that by putting the book back in the stores that this will change our minds. Once the cow’s are out of the barn, it doesn’t help to close the doors.


DON & DONNA KOSTEROW July 9, 2014 at 9:57 am





Cherie Harmon July 9, 2014 at 9:55 am

Dear Mr. W. Craig Jelinek, CEO, Mr. Richard A. Galanti, CFO, and Mr. Joseph P. Portera, COO,

I am deeply disapointed that you’ve allowed your political views to govern which products you sell to the American public.

Your decision to pull the Book, “America” from your shelves has spoken loud and clear that you are all about continuing to keep your position in the elite 1% as your number 1 priority.

Unless you give the same shelf space to this book as you have to Hillary Clinton’s poorly selling book, I plan on tearing up my Executive Member card and taking my business to your competitors who aren’t ashamed to support American values.


Bruce July 9, 2014 at 9:38 am

I discovered a Credit Card Fraud at one of your stores.

Please contact me to discuss. I will be reporting the fraud tonight to the police.


Lorene Tomlinson July 9, 2014 at 9:38 am

I cannot believe you would remove the book “America” from your shelves when I have seen plenty of books there written by Democrats (The Clinton’s and even Obama etc”.) I have lost faith in your stores especially when I read about your large donations to Obama and his administration. Many of my fellow shoppers of Costco ( some FORMER shoppers now) are saying the same thing.
Why would you support a administration that is and have proven to be ruining this country and trying to make it a socialist country. Shame on you !!!!


Peggy July 9, 2014 at 9:26 am

Well here we go again, as soon as I heard you were in bed with Obama what else can we the American people expect. It shouldn’t be any surprise that you and Obama pulled the book “AMERICA”, you don’t what us to know the truth, but the truth can always stand on it’s own. Now that you’ve had such a negative push back and its hit you in your pocket book, you’ve decided to put the book back out on the shelf.


Alexander July 9, 2014 at 9:10 am

Evidently the reason for all this is the fact that the CEO is not fit to run such a co as costco. I draw your attention to the fact that this liberal, small minded, anti American, socialist, one world government, etc etc etc etc elite has decided to put his political views before business. Never in the history of business has such a STUPID policy put into place and this insanity will cost you dearly and the CEO should be fired on the spot. If he worked for me he would be packing his progressive garbage and getting it the hell out of my offices !!. I am done with costco as I am sure half the country is. You went against the Constitutional right of free Americans and spit in the eye of every soldier that gave life and limb for you to enjoy your success. The excuse you came up with is more insulting than the actual act of anti Americanism..As we all know success can be a fleeting enjoyment and your train has just left town. Myself, my family and friends are done with your anti American agenda. What a stupid CEO and policy.. FIRE THE CEO.


anna lighter July 9, 2014 at 9:03 am

I have been a customer for nearly 30 years and there was a bit of a hi-cough (hick-up) in my membership payment( one month) OOPS!. The Manager in Tucson Dave Adamson and his minions said ” we don’t give one day passes here”. I happen to be shopping at the Tucson Costco on KINO in AZ. I live in NM… soooo I drove 4 hours to get a giant slap in the face.
Please everyone give Dave my regards what a JERK!


Chris Svoleantopoulos July 9, 2014 at 8:42 am

I am upset that Costco is engaging in open censorship by pulling “America,” by conservative filmmaker Dinesh D’Souza. If the book is not put back on sale I will not renew my membership. The book was number 5 on Amazon so it was not for low sales.


Kelly davis July 9, 2014 at 8:08 am

I will never shop at your stores again. My friends and relatives will not either. By removing the book America you have attempted to suffocate freedom of speech. This is an unAmerican act. Very poor decision and very unpatriotic. Deciding to sell it after the fact will not cut it. I and others vote with our dollars. No more Costco.


christine July 9, 2014 at 7:54 am

I was in Costco last week and asked at customer service why the book selection was so limited and asked specifically about America. Was told they had shoplifting issues and they have cut back on the books in the stores. My fault for not knowing that the corporate political views are being reflected in what Costco carries on their stores. I am not a big fan of warehouse shopping but I shop at Costco for certain items. I am going to rethink my shopping habits and support companies that either reflect more of my own values. Very disappointing to know this is how Costco runs their business.


Ann Geer July 9, 2014 at 11:25 am

I believe what you were told is the worst excuse so far. I was completely caught off guard when the customer service lady I spoke with a Costco headquarters started arguing with me about the book being taken off the shelf. She should be fired. Customer Service Reps should only listen to the customer and pass on the information to corporate management.


Tad Defenbaugh July 9, 2014 at 7:52 am

What a big mistake. Removing “America” from your stores. Not many Americans will support such an un-American business. All because you support Barry. I have shopped costco for years, but I just can’t again.


Brian July 9, 2014 at 7:20 am

Dear Upper Management, Ah, a calculated decision to withhold knowledge from the public you serve. How petty and small of your company. You continue to sell Mrs. Clintons book, although it has been on the downward spiral for a couple of weeks. I would consider this as an insight into your political leanings. Hard left comes to mind. Will you be hiring the cheap labor coming across the border also? Will that also be non-political or an act of compassion? I’m done shopping with you. Hopefully, this will be felt in the only place that matters most to COSCO, that being your bottom line of profit. May your shareholders steadily dump your stock and your company die a slow and painful death.


matt July 9, 2014 at 7:14 am

yesterday i wrote an email about what was happening with the book america. i read your company response and believed that you put the books back on the selling floor. today i see that there is still news that you havent done so. i am very angry that you would choose to deceive me as customer if this article is true about the book not being sold. i wrote yes to your question but if it’s true then you lost a good costumer.


Dan July 9, 2014 at 2:08 am

Thank you for showing Costco’s true colors before Christmas. I have spent thousands over the years at your store, but when you pulled Dinesh D’Sousa’s book America and made the lame excuse that sales were not in line with your expectations I made the decision to never set foot in your store again. Hillary Clinton’s book sales are in the toilet and yet you continue to sell her book, disgraceful censorship. The new Winco store will now be my store of choice.


Diane McClelland July 9, 2014 at 1:49 am

Not a political decision to pull the “AMERICA” book??? Reallly………
Well it will NOT be a political decision to pull my purchasing decisions from your store either. There are other choices such as Sam’s club in my area. It is sad that I have been a member for a long time and prior to that a Price Club member. I will not support a company that regards its members so little and tells them this decision was not political.
People really are not as stupid as you may think. We all know your corporate connection with the Obama campaign. Did you get marching orders from him to do this????
Sadly I will no longer shop at Costco unless this decision is reconsidered and can only hope millions of others will do the same. Perhaps when a financial impact is felt by you and stockholders, you will understand how upset your members really are.


Valerie Shore July 9, 2014 at 1:33 am

I am a Costco member and have been very happy with my membership up to today. I heard that you have decided to stop selling the book, America by Dinesh D’Sousa. The book is a terrific. I am very disappointed with this decision to pull the book. I am not sure if I am going to retain my membership. Costco should not be in “bed” with President Obama. Everyone in Costco should be required to read the book, “America”. You are a national chain and you should not be political. This book celebrates our country and you should be celebrating based on your success in America.


Betty Priebe July 9, 2014 at 12:59 am

I am shocked and disappointed that a large corporation like Costco would make such a foolish and offensive political decision to pull Denish D’Souza’s book, “America” from all of its stores. To make matters worse, Costco also made the decision to lie about the reason for pulling this book.

My husband and I have been a loyal customer of Costco’s since 1994 and Price Club before that. With much sadness and regret I must inform you that I am cancelling my membership with Costco. I am “Mad as Hell” and tired of all the lying, political corruption of the Obama administration. Any company that would support Obama and his lies, scandals and destruction of America… I can no longer support. I will do my best to sway my friends and family from shopping at your stores.

July 8, 2014
Betty Priebe
San Diego, CA


Carolyn nichols July 9, 2014 at 12:43 am

I hope the management of my very favorite store has reconsidered the decision to
become a political opinion censor by pulling Dinesh D’Souza’s book from your
shelves. I could not believe that you did that without giving it a chance to sell. I think it would
appeal to half of your customers who are conservative. Don’t ignore them! Judging by the
display of Hilary Clinton’s book it appears that you are assuming the majority of your customers are liberals.


Jason Clark July 8, 2014 at 11:23 pm

I never figured Costco to be like the book burning brown shirts of 70 years ago. But that is what you are. I am secure enough in my beliefs to tolerate and accept that “Hard Choices” is not selling but I would be the first to fight if somebody took a match to it. You did wrong and own up to it. Ban books then you ban ideas then people. You make me sick!

Jason Clark
Springville UT


David July 8, 2014 at 11:05 pm

When liberals lose the political debate as they are now doing, they work to twist and hide the truth as exhibited by the preposterous and biased reporting from the mainstream media. But who would imagine that in America a corporation would, in effect, ban a book because they disagree with the political orientation? Shocking and tragic, and a very bad business decision as well. It is your store and your choice to displease your customers, however, I just spent $600 dollars at the Fountain Valley store a week ago, but I will now vote with my feet and my dollars and patronize Sam’s Club instead of Costco. Really, really sad.


larry July 8, 2014 at 11:04 pm

Costco needs to reconsider leadership who would opt to pull D’Sousa’s book and then reverse the decision. To have your spokesperson suggest that no politics were involved in the decision is an insult to the intelligence of your customer base. Please understand the President’s lauding Costco in speeches does not balance well with the conservative leanings of average Costco consumers. Continued stupid rash decision making will indeed prove fiscally painful.


Karen July 8, 2014 at 10:50 pm

I have reached my limits on this rediculous excuse of a government. If the press was legitimate and not owned by George Soros we wouldn’t be in this situation. Wake up America before it is too late. I will not honor the rest of my membership in Costco and will discourage ALL that I can not to join. You have brought politics to your company and I hope you pay for it. Obama is One Big Ass Mistake America and you and your company are HUGH donors. Tell me ONE thing this corrupt regime has done to enhance the USA. the jobless numbers are a joke. They don’t count ALL THOSE WHO HAVE GIVEN UP AND STOPPED LOOKING FOR A JOB. How stupid can you be.


jim terronova July 8, 2014 at 10:49 pm

disgraceful that your censoring books now maybe I will stop my membership


Rich Hutton July 8, 2014 at 10:47 pm

Did membership blowback cause a change of heart? Now that I know how your corporation works, I’ll be giving Sam’s Club my business. Talk about a XXXXXting in your mess kit.


jim terronova July 8, 2014 at 10:45 pm

not happy banning a book America you got all the other ones out there the lion ones about Hillary hard copy you got that let us read what we what I think I’ll be closing my account


Carmen s pickering July 8, 2014 at 10:43 pm

Fahrenheit 451…..Good Grief. Done, done….I am 72 years old, and I never actually thought this would come to pass in my lifetime…wrong… just hacked off almost 50% of your customer base. Hope it works out for you…not….


jim terronova July 8, 2014 at 10:40 pm

Not happy on your decision to censor your members books they can read I thought you sold merchandise not your opinion if you feel this way on forcing people to read what you want them to read that’s called censorship I’m having second thoughts about my membership may not renew next year


Skip Gregory July 8, 2014 at 10:28 pm

Strange, every option I tried for emailing Costco through the website, etc, hit a brick wall.
I heard some that concerns us, long time customers / members. Did Costco really pull D’Souza’s book, “America: Imagine a World Without Her?” We were coming in this weekend to purchase a copy or two. Since hearing this, we have spoken to a few of our friends who were interested in purchasing copies, too. What should we do? Please respond so we can order from or motor down to Barnes & Noble. Also, we would like to know if this was a political statement. We hope not, but, it is a bit disturbing to see this pulled, yet, Clinton’s book is still being sold. Please be honest enough to respond truthfully. Thank you.
Skip Gregory


Marcia Datson July 8, 2014 at 10:06 pm

Shame, shame on YOU, Costco. You’re revealing your true colors now. Removing the book “America” from your store is a shameful disgrace, while leaving Hillary’s FLOP of a book on your shelf. This IGNORANT PRESIDENT and his ILK are running this once great country right into the ground, and YOU STUPID PEOPLE AGREE WITH HIM???. I, as well as my neighbors, friends and family will no longer be doing business with you.

This is truly appalling, and YOU COSTCO should be ashamed!!


Anne July 8, 2014 at 10:05 pm

You have really shown your colors and your ignorance by pulling the top selling book “America”off your shelves. Why don’t you put a big sign in front of your stores indicating your liberal bias…conservatives probably would thank you for your honesty and shop elsewhere…what have we become as a country? A political dung heap!


larry white July 8, 2014 at 10:02 pm

We have reached a new low in this country when a a company will stoop so low as to pull a book off the shelf in hopes of affecting political outcome. This is tantamount to what took place in XXXX Germany. Take away the books and they won’t know, but leave the ones (Hillary’s) we support. Costco has received my last penny!


Michelle Galvani July 8, 2014 at 10:00 pm

Craig and Richard,

I have been a gold member of Costco for 15 years and also have a Costco American Express business card and spend on average $2-3,000 per month. I personally respect everyone’s right in the country to hold their own political beliefs, which is something that seems to be under fire in the country. Please stop insulting the intelligence of your members and potential members by “spinning” the reason you pulled the book “America” the week before the movie was released and is now destined to be a best seller. It is also very insulting to call your HQ and get directed to a special recording instead of just accepting the calls of your patrons.
I will not be shopping at Costco again unless you come out, reverse this decision immediately. I really like your store a lot but I value freedom of speech far more.


Sandy July 8, 2014 at 10:00 pm

We have been Costco business members for years and do not support the current
Administration or your attempt at censoring material you disagree with. Since you are
such big donors to the democratic party perhaps we should boycott your store because we disagree with your misguided ideology. Why the delay in putting the books back in your
stores? Our membership is coming due in Sept. and the renewal will depend on your
next move.


Brian July 8, 2014 at 9:51 pm

I love your policies, products, and prices. At least I did until today. I was very upset to discover you were pulling Dinesh D’Souza’s book America from your shelves. With more than 60% of Americans against Obama, I would think you would realize the demand for this book and not give in to political pressure.

If you want to be political than be more politically correct and pull Hillary Clinton’s book off your shelves. It is disgusting how many people and organizations become fearful of the least trustworthy and most dishonest president we have ever had. Shame on you!

Brian Minster


Anne July 8, 2014 at 9:44 pm

The level of pettiness you have stooped to as a company is appalling…pulling the number one book “America” off your shelves shows your colors and your ignorance. You will be loosing customers by the droves because of your political bias as well you should. The excuse you used was not only a lie but cowardly and ineffective. This book will be a hit whether you carry it or not. You’ve lost our family as loyal customers. (We have a large family.)


Melanie B July 8, 2014 at 9:40 pm

Sad that this was pulled from your selves.
I am surprised that your Democratic/Obama affiliations is above your standards as an American. Where is freedom of press? Went to Amazon and just bought “America: Imagine a World without Her” by
Dinesh D’Souza (Author)

They are at least giving me the freedom I thought you had. I plan to do more Amazon shopping versus Costco from now on. So go ahead and donate your millions to the Democrats. I am an American!


Sally Kelly July 8, 2014 at 9:39 pm

Just heard on the news that you pulled the book”America” from your stores. I did try to call but was directed to a phone message. Pretty shameful of you that you pulled this book and that you won’t speak directly to the public. Your actions were political and you know it. We had thought recently of renewing our membership at the Costco in Albany, Oregon but won’t now. We will not support a corporation that makes it’s purchases based on their own political agenda. This book is the number one seller on Amazon so your argument that it was not doing well is just plain nonsense. I did hear that you are going to reorder due to public out cry. Why is it going to take two weeks? Are you hoping that the fall out will die down and you won’t have to restock? I will be ordering my copy from someone other than Costco.


robert leone July 8, 2014 at 9:39 pm

Really? Costco and politics. Pulling a book off your shelves. Too true? Too intimidating? Too fearful of IRS. You’re a discrace to America. Wholesalers of everything and now anything. Smart and Final and internet sales will do just fine IE: AMAZON! Got my copy there. Disgusted and disappointed. Get a new CEO.


Harry Faircloth July 8, 2014 at 9:35 pm

Mr. Jetlinek,

Resign, then join the Gestapo liberals at any of the “main stream media” buffoon parties for a really snug fit. A new career awaits sir.

Banning books?
Think 1939 Germany.

BTW, Hillary Clinton ,if elected, could signal the demise and destruction of Capitalism as we know it. I believe your company relies on our system. I will be canceling my Costco card I have held for 9 years.

Good luck. You will need it sir.


Nora July 8, 2014 at 9:35 pm

I have read all of the comments posted about the removal of the book, America. There is nothing I can say that has not already been said. I suggest that you rethink your decision, offer a sincere apology (not a politically motivated one), and put the book back on the shelves. This needs to be done sooner, rather than later, if you value my business. I will be checking my local Costco on Thursday, and depending upon the books I see, I will make my decision at that time as to whether I will continue to be a Costco customer.


DeVessar July 8, 2014 at 9:33 pm

At a time which our nation capitalistic ways are being destroyed by liberals. And voices are being snubbed and ignored, you removed a book that helps explain this. Your stunt, like liberals, displays your support for them. I’ll never join Cosco’s again, never.

I haven’t seen “America,” but will, I have been waiting for two years for this movie to be released.


Brenda Haverty July 8, 2014 at 9:32 pm

I find the idea that Costco’s executive management has decided to blatantly flaunt their political biases, but also put their left-winged beliefs and opinions above what their customers may or may not be interested in purchasing with no consideration of political affiliation. This country has a Constitution that gives Americans freedom of speech. Obviously, Costco doesn’t think this freedom applies to Dinesh D’Souza. I am assuming Hillary Clinton’s book will be taken off the shelves as well, after all it is bombing in the market and we can be certain she expresses her political views in it. Costco would be well served to put “America” back on their shelves, if indeed, they want to preserve their customer base.


Kathryn Faherty July 8, 2014 at 8:54 pm

Dear Sir or Madame,
I was extremely disappointed to hear that you may be taking America by Dinesh D’Souza off your shelves. If this is true, my husband and I will end our fourteen year relationship with you and go back to Sam’s Club. I do almost all the purchasing for our church functions at your store. This will end too. Please reconsider this decision.
Kathryn Faherty


William Fitzgerald July 8, 2014 at 7:38 pm

Sir/Madam: I would appreciate if you might consider forwarding this message to the Costco Management.

I was very surprised and discouraged to see that Dinesh D’Souza’s excellent book was being pulled from the Costco shelves by the corporation’s management. That sort of political action (IMO) doesn’t sit well with me nor my family. No one is going to dictate to me what we can read and what we can’t read…and Costco is effectively doing that by removing that book.

We have been longtime members and customers at Costco…and sadly, that relationship is being terminated today.

William Fitzgerald
San Diego, CA


Karen July 8, 2014 at 10:52 pm

Good for you and I agree. We need to have more people do this


Gail Davis July 9, 2014 at 1:25 am

W. Craig Jelinek, CE0 Costco
How dare you take Dinesh D Souza’s book “America” off you shelves at Costco. I saw his movie last night at a local theater. Perhaps you should see it, if you were born in this country. I think every 8th grader in the US should have to see it, but that’s not going to happen. Heard your a big contributor to Obama. Obama has an agenda to destroy our country, and I guess you are part of it. Not sure I will be shopping at Costco anymore.


Ted Price July 8, 2014 at 7:33 pm

I have been a Costco customer for over 5 years, but I am highly agitated that your company puts politics before “unbiased” business. Your decision to pull anti-Obama
literature from shelves in a blatant attempt to influence my freedom & leaves me no option
except boycotting your business. My annual membership dues were recently paid, but
that will be “all” that you get from me in the future. As an active Tea Party Member, I will
do my best to alert all of my friends and contacts to follow my lead and find another source
for shopping.
Ted Price
116 Greenfield Rd.
Westminster, SC 29693

Mbr # 111791387920


Karen July 8, 2014 at 10:53 pm

Good for you and I agree we need to do more of this.


William July 8, 2014 at 6:30 pm

Last week I shopped at my local Costco store and saw Hilary Clinton’s book, Hard Choices, prominently displayed at the end of the book sales table. They occupied a larger space compared to all other books for sale. While I cringed at the sight of the book I would never propose its removal for sale because of my political objection. Likewise the removal of Denish D’ Souza’s book, America, for your corporate boards political bias is offensive.

I respect the right of your board members to have your own political opinions but when you restrict my choices at your stores I am offended. I’ve read Costco removed the book because it did not meet your sales quota. I find that hard to believe because sales on is extremely high and on tract to be a best seller.

I have been a Costco Executive Member since 1994 and before that at Price Club before it merged with Costco. I spend $600 to $1,000 every 4 to 6 weeks in your store and fill a full size SUV with your gas every 2 to 3 weeks with my Costco/America Express Card. I have 4 adult children. One has membership and the others were considering joining. Over the years I have promoted the merits of membership to friends and business associates.

It is with much regret that I must inform you that your offensive act of political bias and censorship will force me to cancel membership for both cards unless I receive notice of a revocation of this decision. Is it really worth it to offend so many? There is a problem with some of those on both the left and right who think that the majority believes as they do. Don’t bet on it. The backlash will surprise you. Corporations and companies would be wise not to mix politics with business.


Stephani July 8, 2014 at 6:24 pm

I wrote several weeks ago, complaining about Costco selling Mexico soccer team Jersey’s but not American ones. I received a call from the Corona, CA Costco manager explaining that it was a business decision and that the Jersey’s were selling. I told him that the US TEAM JERSEY’s would have sold also had it been made available. I am insulted that there is so little national team spirit in Costco they they feel it is OK to sell Mexico Jersey’s but not our own. I ended up ordering our Jersey through the FIFA on line store, and think that Costco could have arranged to have the US team stuff available. SHAME ON YOU COSTCO.
Now, you are pulling Dinesh D’Sousa’s book America after you already have them in the stores, but keep selling Hillary Clinton ” Benghazi—-what difference makes it now ” rubbish. AGAIN, SHAME ON YOU COSTCO!


Peter Singer July 8, 2014 at 5:47 pm

Shame on you Costco! Removing the book “America” from the shelves is disgraceful censorship. I just called your headquarters and listened to a message explaining that the book was not meeting sales quotas. Had you waited until the recent release of the movie, perhaps you would have seen a spike in sales. The explanation does not ring true.


Bob Nicholas July 8, 2014 at 5:41 pm

Where they ban books, they will also ban people.


David Oakes July 8, 2014 at 5:14 pm

I am another loyal Costco customer who shops for about every thing I need at the Raleigh, NC store. I am very disappointed you have taken the book “America” off your shelves. I don’t believe your automated explanation I heard when I attempted to talk to a person at your corporate headquarters. I bought my copy at our store before it was blacklisted.
Why are you mixing the Costco brand with your corporate executives political ties.


Karen July 8, 2014 at 10:55 pm

Good for you I agree we need to stop accepting this government


Robert July 8, 2014 at 4:48 pm

You are shameful for keeping Hillary Clinton’s book on your shelves but pulling Dinesh D’Souza book from them. Do yourselves a favor and give your customers some credit by offering both.


Karen July 8, 2014 at 10:56 pm

Good for you. I agree


Les July 8, 2014 at 4:39 pm

I would like to echo Jim Tuckers’ comments. It’s a shame that business such as Costco would remove books after placing them on their shelves. Is this one step to book banning.


Maria U. July 8, 2014 at 4:11 pm

I have been a Costco customer since at least the mid 1990’s. I love your store and buy almost all my groceries and housewares there. At one time I was spending $1,000.00 a month there. I am dismayed that your founder would be so petty and intellectually dishonest as to remove Dinesh D’Souza’s book from the shelves because he does not agree with the views in the book. Really, hasn’t reality slapped Sinegal in the face already with this disastrous president and his cadre of criminal co-conspirators? Why punish the messenger of TRUTH? BTW, Obamabots don’t shop your store, nor do they buy executive memberships to the tune of $110.00 a year. While it will hurt not to be able to make my purchases at Costco I will have to cancel my subscription shortly unless this policy of punishing and censoring thought is discontinued. Think about it, corporate office. You are going to lose a lot of clientele due to the pettiness of an ideologue way out in left field. Who is your clientele? Me, and others like me, that have money to spend and families that consume the goods you sell.


Charles Will July 8, 2014 at 4:09 pm

Mr Sinegal,

RE: Pulling of Dinesh D’Souza’s Book from shelves:

Are you really this small minded that you would put your political position above that of your company and the many who disagree with you? I am cancelling my membership immediately

C Will


Paul Phelps July 8, 2014 at 4:02 pm

We are very sorry to hear that Costco would stoop to censoring books they would sell to remove the book “America” from your stores. It was a sad day in the history of Costco. We have been a member of Costco for many years and could not believe that the Corporate Officers would practice censorship. We are now purchasing 4 copies from Amazon.


Keith Campbell July 8, 2014 at 3:40 pm

Very Simple. You pull Dinesh D’Souza’s “America!”? book from your shelves and I never invest in or walk into a Costco again. My statement is much clearer than your dumb ass CFO’s. Bye.


Michele July 8, 2014 at 3:40 pm

SHAME is the only word I think of when I think of Costco. Well, the only word I could use in polite society. When a company calls the bible fiction and now limits their books based off of personal ideology then that company will NOT see my business any longer. No worries, I have already cancelled my membership. AND NO I do not believe your BS about limiting books on how they sell. Hillary’s book is so poor in its sales its is laughable yet, I still see that in your store. At least you showed your stripes before Christmas. One last store I have to visit.


Anthony Pisek July 8, 2014 at 3:28 pm

I see in your liberal wisdom to take the Book America off the shelves.
What will you replace it with Russia, how about N. Korea.
Another suggestion. Move your Headquarters to either of the above.
I am sure that this is not the only email you received on this.
I hope you realize that not only me will no longer be associated with COSTCO


Bonnie July 8, 2014 at 3:14 pm

What a shame.. for Costco… with you pulling the book “America” from your shelves, will make it forbidden literature and will become one of the top selling books of all times.. I thank you for that and am sorry that you will not be reaping the rewards.

Do you honestly think We the People are stupid enough to believe that you are pulling it for lack of sales? Please… I’ve shopped your book section and wonder how you come up with the line you sell. You must not read the top selling books list or you would be selling them. Either that or you are believing the “Best Selling List” from the New York Times..

Shame on Costco for buckling under the pressures of the government. Yes, the government does not want the truth to be known… sad… very sad…

This book is not about Obama…. It’s about the making of America…. It’s history without editing.. It’s a book that every American and those that want to become Americans should be required to read…

Pull this book… When I visit your establishment on the 16th of July and the book is removed, I will be visiting my nearest book store and purchasing 4 of the books to share with those I feel need to know the truth most.

Shame on Costco… Freedom of Speech…


Bruce Stevens July 8, 2014 at 3:13 pm

Disgraceful action you took by removing the book “America” from your inventory. Removing a New York list best seller clearly shows where you loyalty and politics lye. The public is not fooled as you may think they are, by your comments and misleading statements that this was not done for political reasons. Everyone know the great deal of financial and other support you have provided the Obama administration and because the book ‘America” may be critical in some of his policies, you decide to deny your customers access to the book in your stores. Reminds me of censorship like the former Soviet Union. Well Sam’s club has “America” on its shelves and that where I’ll shop for now on. I’m cancelling my Costco membership that I have maintained for over 25 years. Shame on you and your disgusting store politics.


Lynn July 8, 2014 at 2:51 pm

I sure hope this is a misunderstanding. We have spent thousands of dollars at your stores and will stop immediately if you are going to stop being a retailer who supplies their customers with current book release choices. CHOICES……freedom….not censorship . I am shocked and appalled at the thought that you would consider to pull Mr Dinesch’s book from your stores. We are done with shopping at Costco if this story is true. For all the loyal talented and helpful employes that have served us well over the past several years….I am sorry for you and your families. Costco has really made a poor decision that will greatly impact your financial futures….for that I am truly sorry.


Leslie Gardner July 8, 2014 at 2:48 pm

I have had enough of your liberal bulls***! I have shopped with you for years. I spend a great deal of money with you. I will not have you censor my reading under any cirXXXXstances! This not the first time you have failed to carry books that don’t relay your Ceo’s liberal bias. You should be ashamed, as far as I know, despite our current incompetent president, there is still free speach in America! Shame on Costco.
Leslie Gardner


Bob Terrell July 8, 2014 at 2:35 pm

You’re decision to pull the book has me canceling my membership. I’m sure another store will benefit from my money!


Doug Chiles July 8, 2014 at 2:26 pm

Dear Whomever It May Concern,
My wife and I had been seriously thinking about becoming members of Costco. But after hearing that your Brain-trust had decided to pull all copies of Dinesh D’Souza’s Best-Selling Book “AMERICA” from your shelves, you have made it very easy for us to make our decision. We well be spending our hard earned money @ SAMS CLUB. We both well personally Boycott COSTCO forever. And we do plan on spreading the word far & wide, we are very social network savvy… Here’s to a quick and painful demise Corporately…


Jon Borcherding July 8, 2014 at 2:11 pm

I am writing to express extreme disappointment in your decision to pull a best selling book because of the political message of that book. I have read your excuses in the press. I find them inadequate and insulting. I don’t usually boycott businesses for political reasons, but I am seriously considering my Costco membership at this point.

I await the swift return of D’souza’s book and an apology by Costco.

Jon Borcherding


Sandra July 8, 2014 at 1:46 pm

I am very disappointed with the decision to pull the book “Imagine America a world without her” What are you thinking
This is not good for your company. What are you afraid of with free thinkers and freedom of speech? Is there some truth in this book that you think others might believe? I will be passing this info out to all I can. Costco is not as family friendly as it appears….America has been blessed for a long time. But things are changing because,many, many are turning away from the One and Only one who has made her great. God Almighty is His Name


Amber July 8, 2014 at 10:15 am

I am FURIOUS that Dinesh D’Souza’s book “America” has been pulled from store shelves. Is this Costco’s way of “burning books” in the 21st century? SHAME ON COSTCO for this decision. Will be canceling my membership and passing the word far and wide to do the same. BOYCOTT Costco!!!


R Carver July 8, 2014 at 3:46 am

I t is appalling that Costco would be in the suppression of diversity of political speech. Is it the place for such a large public corporation to act as the arbiter of freedom of speech by suppressing and removing from sale books it disagrees with? This is a form of tyranny and classical genocide of intellectual thought, of making void the public discourse. Are the Costco decision makers so devoid of a liberal and charitable spirit that they cannot endure a contrary political view. I would suggest that if you disagree with those points articulated in the book “America” that you set a time and place to publicly confront Mr. D’Souza in a debate of his positions. If you are unwilling or unable to back your emotive actions with an intellectual confrontation then if you will not apologize to Mr. D’Souza, then at least apologize to the American public for the cowardice you have shown in trying to silence dissent.


Andrew July 8, 2014 at 3:45 am

1,000 people tell 1,000 people. That is my campaign this week to have customers cut up their Costco membership cards. A store that would ban a book that promotes America does not need my money. I will make sure they get hit hard.


Linda Van De Riet July 8, 2014 at 2:55 am

I would NEVER shop at Costco because you pulled the book “America” off your shelves. You can thank your Liberal management for the fact that hundreds of thousands will now dedicate their dollars to Sam’s. How stupid and unAmerican are you?


JP July 8, 2014 at 2:53 am

So sad to hear you are pulling Dinesh D’Souza’s bestselling book, “America: Imagine the World Without Her,”
I think it’s time for us to patronize Sams Club…..


mike d July 8, 2014 at 2:46 am

I didn’t know the XXXXs were in the United States but since they are I will never purchase anything at Costco ever again nor will my family with tearing up of our memberships and I’m going to Facebook and post that you guys is censoring books for the Obama administration why don’t you guys stop censoring people and worrie about selling stuff and stay the hell out of politics morons


Dran Reese July 8, 2014 at 1:52 am

Dear Sirs,

Is it true that you stopped selling Dinesh D’ Souza’s book? Though you may disagree with his opinion, please don’t censor his work from your store.

I would give people the option of deciding for themselves. Positions like this are not your best decision. Thank you.



William Stuart July 8, 2014 at 1:06 am

I just read Costco removed the book America, by Dinesh D’ Souza, from all stores. Last week I visited my local Costco and saw Hilary Clinton’s book, Hard Choices, occupied a large area of the book sales table. It was prominently displayed in comparison to all the other books. While I cringed when I saw it, there is no way that I think it should be removed from sale. Likewise the D’ Souza book should not have been removed. Censorship for political reasons is offensive and as a corporate policy should not be tolerated by customers. For that reason I will cancel my Executive Membership at the end of the next two weeks if I don’t hear a revocation of this decision. I will also stop buying gas at your stations and will cancel my Costco/American express card. I will find another big box store that does not impose political censorship and I am sure will be glad to receive my business. Corporations and companies would be wise not to mix politics with business.


Gwen July 8, 2014 at 12:23 am

So I guess you are all left and don’t care to let America see the truth about this government. Well enjoy your loss in sales. Maybe Obama will bail you out when you fall lol


Sharon July 7, 2014 at 10:37 pm

I am very sad to hear you are taking Dinesh book out of your store. Isn’t that censorship? Unless you change this decision I will be leaving your warehouse and joining Sam’s Club. They are pretty much the same store.


Greg Mueller July 7, 2014 at 9:54 pm

Political hacks!
Shame on you for pulling Dinesh D’Souza’s bestselling book.
I will call tomorrow and ask if this story is for real. If it is I will have to carefully consider whether I remain a Costco Business customer after all these years.


Paul and Teddi Thompson July 7, 2014 at 7:37 pm

We are through shopping at Costco. We are canceling our memberships due to the decision to pull Dinesh D’Sousa’s book America. This is the last straw.
But Costco’s book department issued the “pull-order,” requiring all Costco stores nationwide to remove the book, confirmed Scott Losse, an inventory control specialist in the book department at the Costco Wholesale corporate office in Issaquah, Wash., a suburb of Seattle.


Jim Tucker July 7, 2014 at 7:18 pm

SHAME ON YOU, COSTCO MGMT! How dare you limit my choice of books – pulling Dinesh D’Souza’s “America!”? You leftist, liberal fools – We are canceling our long-held “Executive Membership” effective tomorrow. Hey – Sam’s Club is even closer to us, and will get EVERY DOLLAR OF OUR ANNUAL “BIG-BOX” BUDGET. You sicken me w/ your allegiance to that vile, Marxist-socialist fraud currently occupying the White House. I still remember that you put that Global-Warming Fraud on the cover of your magazine. We were ready to quit then, but you redeemed yourselves w/ a weak apology. This is the final straw. I know you don’t need our bi-weekly trips to stay in business, but we’ll revel in stickin’ it to you stinkin’ liberal bastards. Good bye.


Bryan July 8, 2014 at 10:34 am

I’m with you, Jim. Costco puts Hillary Clinton’s book front and center, but pulls America off the shelves because it does not speak favorably of their favorite president, BO. I’m new to Costco, but will be going back to Sam’s Club. What is it with the west coast liberals? Makes me sick.


Barry July 3, 2014 at 10:36 pm

We have been trying for a week to get our Crystal water bottles picked up since we canceled service because the were very poor as far as consistent delivery. I had told them to stop delivery and I would contact them when I needed water. They kept billing me for services not used. After three months they finally stopped billing me. Finally the week of June 30, 2014 I asked them to pick up the bottles, They are still on my porch. Now they said they won’t be able to pick them up until July 7th. If this is how Costco treats it customers You should consider looking for a different water company. I have been a costco member since 1999


Steve Hayward July 2, 2014 at 7:02 pm

Hello my name is Steve. My wife and I are both in our sixties and live in Visalia CA. We purchased a king sized mattress and box springs at the Visalia CA store on 07/02/14. One of your employees pointed us in the direction of two young men that she said could help us get the mattress, being that it is large and heavy and we are both elderly, but when we asked for help one of them rudley replied, “Not Me!”. The other one looked away and quickly tried to disappear. We eventually were able to get it, but now both mine and my wife’s backs are really sore. I had hoped that Costco was a company that appreciated their elderly customers, clearly I was wrong. Costco clearly doesn’t care about the well being of their customers and must not like elderly people. Your store clearly descriminates against people who are less able to help themselves, ie the elderly and possibly the handy cap. You would think you would have employees there to keep your customers safe and coming back again and again. This experience has changed my opinion of your sorry company. I will be sure to tell all my friends and family, as well as anyone who will listen about our awful experience at the Visalia CA Costco. A very angry Steve from Visalia CA


Steven Fox July 1, 2014 at 9:16 am

Hello , my name is Steven Fox. I’m writing because of the good response I received on a post I did on Facebook . The sight I posted this was” You grew up in Titusville if …….” .This is a sight dedicated to people who grew up n Titusville Fla . I made the suggestion that it would be great if there was a Costco store located in Titusville Where ther was once an old shopping center called Kirks big apple. Titusville has no discount warehouse stores.The closest one is about 30 miles away. We have a super Walmart. Like many in our. Community I would welcome some good completion to Walmart . At one time there was a SAMs club comming , but the residents did not want the traffic next to their community .I for one would welcome a Costco store to our community . Pease consider comming to Titusville Florida .. We need good discount retail especially on the North end of town.


Dennis P Byrne June 28, 2014 at 7:46 am

To Whom It May Concern:

$110 to renew my membership talk about re-distribution of wealth. I visited your newly opened business in Riverhead,NY 11901. Purchased a few items when I proceeded to pay
I was advised that my membership expired in April 2014 and was charged $110 to renew
I knew I should have drunk the Silver Patron because the renewal fee was intoxicating.


Patricia Martin June 28, 2014 at 7:36 am

On June 19th I purchased gas for Costco’s located in Largo Marylalnd. I live less than twenty miles from the station however my car began to shake and cut off. Because I filled the gas tank I am still experiencing this terrible shaking. Less than 60 days before I had my car serviced and tumed up. The engine light was not blinking and the car ran smoothly. My check engine light will not go out and when I am driving my car there is danger that it may cut off at any moment.

My resolution would is for your organization to get my car repaired to run smoothly again.
Waiting for your reply.


Jolie Hendricks June 25, 2014 at 4:47 pm

I wanted so much to enjoy my shopping experiences with Costco. I strongly support your business model, in which you pay employees a decent wage and give good benefits. But because of the proximity of Sams vs. Costco to my home and work, I joined Sams Club. But as my first year’s membership expired, I decided to stand behind my values and join Costco, regardless of the additional drive.
I have that experience to compare the two, and I’m afraid to say, I’m going back to Sams, having gotten a refund on my Costco membership. If I were the manager of a company where people really wanted to spend their money with me but felt it just wasn’t worth the aggravation, I’d want to know about it. Hence, this letter.
One aspect of “big box store” shopping that I really appreciate is the discount on prescriptions. I have elderly dogs, one who has to take 7 different meds a day for the rest of her life. The total of those prescriptions are well over $120/month. A substantial investment for me. One that I would hope would warrant, perhaps the courtesy of a phone call to another Costco store. You see, I took my original prescriptions and all the refills that come with them to the Parker, CO store. But when I shopped there on Sunday, the drugstore was closed, so I made it a point to stop by the store in Aurora the following day while I was nearby doing errands. It was a Tuesday, late morning, no other customers were in the drugstore area. I asked for refills of my dog’s pills, and was told I needed to transfer them all over to that store. Well, what a ridiculous pain for all of you, but, I agreed. But then I was told, by the drugstore manager, that I needed to recall the names of all the different pills, because she couldn’t pull them up. She explained that for pets, they make up a birthday to pull up the records, and, as she stated, “no one really knows what birthday they use.” So, it sounded like they couldn’t pull up the record by any other means but a fictitious birth date. Does that sound as ridiculous to you as it does to me? I couldn’t recall the names of all 7 prescriptions, and was told there was nothing that could be done but to return to the Parker store for the refills. I told her, at that time, that this would lead me to going back to Sams Club, and she said, “ok”. It seems that either a simple phone call to that drugstore, or a system that can pull up records from something besides a fictitious birth date could have saved my business with you. But you had another chance.
When I got to the Membership desk and asked for a refund, the gentleman helping me was friendly and accommodating, and offered to allow me to talk to a senior manager, since it was the drugstore manager that I had already dealt with. I imagined I might get some relief, in the way of avoiding a drive to another town, to pick up $120 in prescriptions, and be able to keep my membership. Still hoping. Now, imagine my disappointment when the senior manager just said basically the same thing the drugstore manager said. Just that the system didn’t allow them to reference the records. Again, it seems like a simple phone call to that drugstore could’ve been a step in the right direction, especially since, apparently, if I knew the names of all the meds, I could retrieve them. But no. They gave me my membership money back and I walked out of the store.
The cause of what I see as a lack of initiative with your managers could be either a work load that is too heavy to allow for any type of basic customer interaction toward problem solving, or that they just don’t care. Either way, I find your policies too rigid. I can’t pay with my credit cards and I can’t pick up prescriptions at other stores when it’s convenient for me. Several items that were staples that I got at Sams, you don’t carry. I found very few women’s clothes, and very few yard and garden supplies. I am disappointed that a company that I really wish to support doesn’t appear to want my business all that badly. I wish Costco all the best, but will be taking my business back to Sams Club. Ugh.


Marj June 23, 2014 at 3:51 pm

Thank you Costco for supporting book signing events for Hillary Clinton. Kudos kudos kudos.


Barb June 15, 2014 at 4:49 pm

We live about 2 hours from Costco . I buy the Kirkland Paper Towels which has been change to 12 rolls 120 sheets, What happen to the 80 sheets per Roll , I am very un happy about the changes. That’s why I do not like to shop at Sam’s or Wal Mart because they do the same things get you to like one thing and then take it off the shelves . My Husband I will not buy a hot dog at the deli because you change brands . Kirklands Dogs are not good. Please bring back the kirkland Paper Towels 80 sheets Per Roll.


ah June 14, 2014 at 6:32 pm

so disappointed that Costco is supporting book signing events in their stores for Hillary Clinton. Shame shame shame.


willy banuelos June 8, 2014 at 3:40 pm

Mr. Craig Jelinek
I bought my wife some flowers on 6-2-14, by 6-6-14 the flowers are dying. I take them back to store, #1004 and customer service people act like I am lying. They look up everything else on the computer, why not the flowers. Very bad customer service.


Freddie May 26, 2014 at 1:04 pm

I would like Costco to consider opening up stores in Nigeria. This particular country has a great potential for a sound business opportunity for Costco despite recent challenges up North. I live in the US and originally from Nigeria. if you like further information about this venture in Nigeria, you can contact me @925 642- XXXXX. I am interested in helping, if at all possible.


Wilver Barnes May 9, 2014 at 5:35 am

Costco has a business model that runs itself. The warehouse I worked in had an alcoholic, BOB KYLE supervising foods. Kyle got fired from the grocery store as a manager for drinking on the job and he fell into Costco. Bob later got promoted to Eastern Regional Marketing Manager and if he is alive is probably due for a liver transplant. Being on the road traveling he can now drink all he wants while on the job. Like I said the business runs itself. ED PELLITIER was our party all night Merchandising Manager. He would brag that he had not slept in two days and often stated during business hours that he wanted to to go to Desert Storm so he could kill someone. His wife was the warehouse pharmacist and if Ed was not a coke addict was certainly being pumped with stimulants provided by his wife to keep him going during the day. The Membership Manager who was fired for stealing money, also cheated several of his own people by not paying them for the hours they worked. The Warehouse Manager, DAVE BRUNNER, was a fired Price-Club warehouse manager and was later relieved of this Costco warehouse. He now manages a warehouse out in California, but I don’t know how he puled that off. The Receiving Manager was a hot head and quite capable of potentially clearing the place with automatic gun fire. The assistant warehouse manager TOM DALEY couldn’t even stay out of trouble but passed it off onto Kyle. The both of them were in the car going down the road drunk with Tom at the wheel. When they were pulled over Kyle took the DWI for him and spent the next few weekends doing time. We all knew what was going on and the managers were covering for Kyle keeping it quiet that he was in the weekend lock-up. When you are in jail and suppose to be at work at Costco you automatically loose your job and a double standard had to be established. At the top of this scrap heap was a Harvard educated senior vice-president whose first name was Richard was charged with insider trading after selling his Costco shares when he knew the stock was about to tank before the general public knew. A northeastern liberal who thought he was entitled. He graduated in the top 10% of his class, and never learned anything. Yelling and general discord was the order of any work day with management believing that when you place people under stress and pressure you get more work out of them. They also quit before the company has to pay the higher hourly rate and preserving a larger bonus for managers for keeping payroll low. Brookfield, Connecticut warehouse 1992. Yea, Costco is a great company unless you have worked there.


Josie Everton May 2, 2014 at 4:08 pm

Dear Costco Corporate Office,
Recently, my beloved dog (Annie) was diagnosis with a heart-condition. For several months now, she has been taking Lasix, Benazepril and Vetmedin medications from your drugstore. I have asked the pharmacist in charge (City of Industry – California), if I could get a discount on the Vetmedin medication, because it is so expensive. The pharmacist told me the prices for all medications were determined by the Corporate Office. I asked the pharmacist if he could call the Corporate Office for me, and asks for a better discount or price, the pharmacist would not call or give me any information. I found you through the website and decided to write to you. My dog, Annie, will be taking these medications (Lasix, Benazepril and Vetmedin) for the rest of her life. The Cardiologist said, because of her heart-condition, Annie life expedency is about 1- 1 1/2 years. The cost of the medications is currently $59 per month. With God’s help and your discount, I hope she lives longer than what the doctor’s prediction.
The Lasix and Benazepril are reasonable priced. I am asking if you could give me a better discount for the “Vetmedin”. I am old, and I am on a fixed income. If you could provide me with a better discount of the Vetmedin, I will be greatly appreciated.

Your Costco Lifetime Member,
Josie Everton

Address: XXXXX South Romney Drive City: Diamond Bar, California 91789
Business phone: 626-457-XXXXX Home phone: 909-594-XXXXX


Jeannie Brown May 1, 2014 at 11:28 am

First, I want to say that I think that Costco is a great company. I understand that before Costco carries a product that they put it through rigorous testing, to meet the high standards that Costco has. It is for this reason that recently I joined Costco. Another reason that I joined Costco is that they now carry organic products, but also I joined as I purchased a new laptop that came with Windows 8.1. What I would like to request is that someone attempts to use it as there are so many complaints about it being a substandard product. I guess if you love to use Bing and can spend hours on it trying to get it to work to load on preferences, to since up with web pages on line with word docs,then possibly you could like it, but that’s not what the consensus is. Also, the system doesn’t know when you are installing a device. I love my laptop but not the operating system and don’t feel that it stands up to Costco’s standards. What I’d like to propose is that you give consumers the choice of Windows 8.1 or 7 when purchasing a laptop. As a consumer this would be the perfect option. Thanks, Jeanne Brown, PsyD


Kris Northrup April 29, 2014 at 2:10 pm

Dear Costco Corporates,
I have been a member of your Wonderful establishment since the store in Davie, FL opened in about 1985. When I moved to Boca Raton, I patroned your Pompano store. Now that I live in Chatt., TN, I am a Frequent North GA customer. I have had favorites in previous locations (Victor – on the floor in Pomp. & Pam in the drugstore), but even They can Not compare to Vanessa Hamilton at your Ft. Oglethorpe #1083 location!!! She is EVERYWHERE in the store, helping, teaching, spreading her infectious smile & enthusiasm!
When I first moved here, I joined the Signal Mtn. Guild. They like to take weekly “Field Trip’s”, so I arranged one with Vanessa. There ended up being 23 of us in total, as everyone wanted to attend. This didn’t faze Vanessa in the least! She bought us all lunch, gave us a great tour & taught us how to “Read the Signs”. We recently had our fundraiser lunch on the mtn. & there was Vanessa w/a booth, applications & lots of Great info. on your company. I don’t want to loose her at my store, but I absolutely want her excellance in performance & dedication to your company brought to your attention!
I nominate Vanessa Hamilton for Employee of the Year!!! Keep it up Girl, You Rock!!


Deb April 14, 2014 at 3:51 pm

I would like to ask CostCo. to consider a store in Kearney, Nebraska. Number one, we are centrally located in the state! We are a progressive town of 30,000 but grows considerably during August to May college sessions. We have two hospitals, a University, a Community College and several manufacturing companies. Thank you for your consideration.


Akash April 11, 2014 at 5:05 pm

I am writing with regard to the widely used product that is abruptly discontinued by costco and despite repeated requests at the costco, I don’t see it back in the store. Today again when went to the membership desk to inquire about when the product is coming to store I was given a slap on the face that forced me to reconsider my membership at costco. The person at the member’s desk (ms. Nicole) told me that all I (member) can do is to keepon requesting the product and if the costco administration decides to bring it back then it will come back. I left the store much disappointed and thinking that costco administration is teating its members nothing less than a beggar who has to keep begging and the mercy of administration will decide whether the product will be back in the shelf or not! Is this the corporate philosophy and business model of costco? if yes, then costco is set for a doom. The product I am looking for and which is always available at Sam’s club, walmart, or any other store and is in the category of product that is consumed multiple times every day and in which category you have other items that are not in my interest and moreover, you did had the product in your store but one fine day you decided to discontinue it because perhaps the manufacturer did not agree to your greedy profit making policy. The product is Lipton Orange Pikoe Tea. You have more than 8 variety of coffee but not a single black tea in your store and to get one that was already there a member (and I am sure many more!) has to beg repeatedly. Answer me this: why should I be a member at costco if all I become is a beggar and loose my self respect and not get the product for which costco doesn’t have to go to moon for harveting? I am highly dissatisfied with this greedy attitude of costco that doesnt count the items of need rather only put costco’s own financial gains. This is a warning to all the other members and future members to be aware of costco’s greedy, deceptive and lying attitude. Once a member, you will be beggar at their corporate policies even to get a bag of tea!


Gabe Nunez April 10, 2014 at 11:02 am

I think Costco California should waive membership fees for everyone. I have been a life long resident in California, worked everyday, paid my taxes and pulled my own weight. I recently found out that Costco California now accepts Electronic Benefit Transfers for customers on social aid benefits. Here is where I think that Costco California needs to open their stores to everyone and become a non-membership entity. You see since I pay taxes out of my labor earnings, that means that my taxes support families that may be experiencing an unfortunate life event in the loss of a job or other such experience. So if a large corporation such as Costco is in support of these entitlement rights then I believe that they should follow suit and lose the membership requirements. You see I the tax payer loses on both ends. I pay my tax burden which in turn pays the Aid Benefits that are disbursed to our other unfortunate citizens who reap the savings two fold. Social aid benefits pay for those persons shopping with tax payer benefits at Costco and I pay for my membership out of my own pocket. So I lose twice. I pay for their membership as well as support their entitlement programs. So, In this new world of social engineering and with Costco feeling the Love, I believe that Costco California should follow suit and “level the playing field”. Get rid of the membership fees. Just saying.


tom sweet April 1, 2014 at 7:21 pm

i have talked to many of my friends and we all agree it would be great if you would letter the light poles in front of your stores becsuse of the way your parking lots are laid out if your not careful you can exit the store and forget where your car is especially us seniors thank you


Larry April 1, 2014 at 1:50 pm


There is a problem with the application process on the Costco application website. On a survey it states: Have you served MORE than 180 days of military service or left with service connected disabilities? The statement should be LESS than 180 days…….
If you are a military veteran and served 4 years, you do not want to answer “yes” to this question. Thanks.


Joseph Lilly March 30, 2014 at 6:25 pm

Dear Costco Executive Team:

I am making this post on Costco’s corporate website and mailing a copy to the executive team in the hopes that someone from Customer Service or Loss Prevention will see it and explain to me why I was treated as I was today, as well as generate awareness of some potential liabilities that may exist within the (apparent) customer service culture at Costco.
I was shopping this afternoon (March 30, 2014) at the Costco located at 2400 Five Lees Lane, Woodmore Towne Ctr, Lanham Maryland, and had a very upsetting experience when I was leaving the store. In general my family and I shop at Costco at least one a week, often more. Today we made our usual trip for the week. We stopped in the store’s Food Court for lunch before heading out. My wife had gone to the Photo Shop to wait for a toner cartridge refill, and as I was getting ready to take our children to the car to wait for her, I realized that she had the receipt with her.
Having worked for years myself in retail, I understand the nervousness that can occur when someone takes a full cart of paid-for merchandise back the wrong way past the registers (which is generally impossible to do in a Costco because the ropes are almost always up in the closed lanes which appears to be an effort to purposefully prevent cross traffic between the two areas of the store). I am very familiar with Costco’s policy to check customer’s receipts at the door. My plan of action was to explain to the employee at the door that my wife had the receipt and was still in the store at the Photo Counter while I was loading the car. As I approached the door, the female employee at the exit began inspecting my cart and I told her “My wife has the receipt right over there. I’m just taking the kids out to the car.” Her reply was “You can’t leave without your receipt.” Being rather frustrated in general with the long wait at both the Food Court and the Photo Shop thus far, I replied with an apologetic smile and said “I’m sorry, but actually I can,” and began to walk past. She physically grabbed my cart of (paid-for) goods with her hand and stopped me dead in my tracks, asking “Oh? Well how are you going to do that?” At this point it was clear to me that she was prepared and determined to deny me the ability to leave the store with my purchases.
I will assume here that Costco uses a digital recording video surveillance system (which is generally standard practice for most retailers of its size) which monitors the entrance and exit doors to help deter actual thieves. This (initial) attempt to leave the building occurred at approximately 1:00PM EST. I will be the customer in the black jacket, grey pants and visor with two children and a cart of merchandise.
I was initially stunned by her response, and I asked her to get the store executive that was on duty for me. She guided my cart to the side, back in the store, and continued to check other customers out while ignoring me. I must admit that many of the other customers were staring at me at this point and it was a somewhat embarrassing situation. She made no further offer to help me or give explanation for her actions. I had to return to Customer Service myself and explain that I had just had a very bad experience at the door, and I would like to speak to the store executive that was in the building. The employee at Customer Service radioed for a manager, and a nice gentleman named Jason came over. I explained to him what had happened at the door, and that I was completely unhappy with the response of the person in denying me the ability to leave the store. In my past experience, this is what other retailers (or more specifically their Loss Prevention/ Asset Protection departments) may refer to as a “bad stop”. I am not a lawyer and do not pretend to be, but as a former Loss Prevention executive myself, I have read some of the laws in the State of Maryland regarding theft, shoplifting, and the rights of customers. To be honest, I could not believe what had just happened.
Jason explained to me that it was Costco’s policy not to let customers leave without a receipt, and that he himself had, on past occasions, “chased customers into the parking lot to get their receipt” (his words, not mine). He also stated that it was part of the membership agreement that I had signed. He advised me to return onto the sales floor of the store and get the receipt from my wife, which I in fact was forced to do before I was allowed to leave the building several minutes later. Now, I understand that there may be some ramifications that Costco can enforce on customers who may decide to run through the doors without showing their receipt as a general practice (it is, after all, a membership organization), but I’m not sure that physically keeping someone from leaving is one of them. And in any case, I would hope that these ramifications would be delivered under extreme cirXXXXstances, instead of as a de facto replacement for customer-oriented service-friendly conduct under cirXXXXstances such as these.
My family members have been multi-generational customers of Costco since the Price Club days long, long ago. I was added on to my parent’s membership account when I was still in college (also many, many years ago) and we have never let our membership lapse in over 20 years. I feel in all of this time that I have not signed anything that allows an employee of Costco to grab my cart of paid-for merchandise and deny me the ability to leave the store. I have not experienced this with any other Costco before, and in fact my wife had a similar experience at a different location once where she accidentally threw her receipt away with some trash. The employee at the door listened to her explanation, smiled, and told her to go on ahead, and have a great day. If what I experienced today is indeed the corporate policy of this company, then a few thoughts occur to me:
1.) This policy is not being enforced consistently across the company, and Costco’s operational execution is largely not consistent across all levels and all markets within the company, which is an operational opportunity.
2.) That this kind of encounter has the possibility to generate unnecessary liabilities from a Risk Management or legal standpoint for the company, which can therefore a potential impact on the financial profitability of the company (again, I am not a lawyer and am only making a general assumption about my perceptions on something from a customer’s point of view). What if, heaven forbid I was in fact a criminal and this exchange resulted in a confrontation that caused an injury to the employee or another customer? Or, were I not a criminal (as is the actual case) if this situation were still to escalate and similar unfortunate events occurred?
3.) Is Costco so focused on preventing loss from external theft that they are willing to lose future revenue from decades –long customers to do it? In other companies, door employees are an impression of control, used as a deterrent and not as an aggressive policy-enforcement entity. I was under the impression the same was true of Costco until today.
4.) What happens to people if there is a lost receipt (similar to my wife)? Was the employee who let her leave the store subject to disciplinary action? Or what if a register malfunctions and there is no receipt to provide? Or an employee forgets to hand the receipt to the customer? Would this door employee then plan to keep my cart of goods while I waited for a bank statement to arrive? Or for me to go through all of the other hassles associated with getting a reprint receipt before I can leave?
It is my greatest hope that this is indeed not how Costco chooses to operate its business, because I would like to give Costco the opportunity to retain me as a customer for several more decades (I actually like the stores in general and have had positive experiences in the past). I cannot, however allow myself or my family to be treated in such a way again. I would like for a representative from corporate Costco Customer Service or Loss Prevention to reply to this letter, and I would like to make the following recommendations for general consideration:
1.) A letter of apology should be sent to me from the store (signed by hand would be a nice gesture of genuineness on the part of the company) for the experience that I had in their location today.
2.) A letter should be sent to me from Costco’s Corporate Office explaining in plain English exactly what legal rights Costco has over me if I choose to shop in their stores again.
3.) Costco should review its current curriculum of training for employees who are stationed at the exit door, to include input from it corporate Customer Service, legal, and Loss Prevention departments to evaluate if any changes need to be made to clarify and communicate what employees are empowered to do in the execution of their duties, and what they are not.
4.) Evaluate the staffing allocation at your stores for this particular position. It is a common occurrence to be in a Costco and the cue for exiting via the current receipt- verification process is several minutes long because of the amount and/or speed of employees dutifully checking receipts, compared to the number of customers who are trying to leave.
5.) Review the link on your corporate web site for making email contact. As of this moment, it is a broken link and I get a message containing the text “Gnarly, dude” when I try to send you correspondence. How disappointing.

I would like to thank you for taking the time to read about my experience today at one of your stores, and my very serious concerns as well. I also greatly appreciate any considerations that you will give to the recommendations that I have made above. I appreciate your time and hope you have a wonderful day. I hope to remain,
Very Truly Yours,

Joseph Lilly


David Woodward March 28, 2014 at 2:20 pm

This Email is regarding the recent Costco refusing shipments of peanut butter products and owing to previous contamination and current, apparent oil drippings.

I understand that court referees must be obeyed. Also, I understand that even if the hungry among us need protein then it is expensive owing to logistics.

This is an embarrassment and wondering if needed to be. Indeed, COSTCO may have bolstered their image if having had a more considerate attitude.

Denying tons of protein to those who could benefit is almost criminal in my opinion. COSTCO could have participated in making this outcome better.

This product was found to be safe and if leaky. So many would have benefited from this product and under any cirXXXXstances.

This viable food is being afforded a decent and $60,000 funeral.

COSTCO is new to me in Knoxville and would shop there if not already with SAM’s. I’m not angry about this but truly is a shame.


David Woodward


Nemo March 28, 2014 at 11:51 am

Shame on Costco for wasting all that peanut butter. Disgraceful and a permanent stain on your name. I am seriously thinking of canceling my membership.

A longtime member


Melissa Miranda March 28, 2014 at 10:33 am

Iam writing concerning your warehouse in port chester,ny i went just to develop some some photos ,when i got to the counter i saw a young man sitting by the computers to develop photos so i stood there just to let him finish what he was doing 8 minutes later i get nothing finally he looks up and signals me with his eyes i was upset i didnt even get a hello when i started asking question thats when he came up to the counter nia than answered some of my questions but at the same time i felt like he was rushing me and would just give me one worded answers so i quickly just said thank you and walked away i will no longer be bringing my photos to your photo department horrible experience will go to walgreens down the street thank tou costco for having the “greatest” employees


Kay Bruce March 27, 2014 at 7:37 pm

I had a very embarrassing and humiliating experience at your the Katy, TX store this afternoon, March 27, 2014 around 3:30 PM. It is hard for me to believe that what follows is condoned and accepted practice by Costco. I request a formal apology for my experience.
I purchased $200 worth of merchandise. As I was exiting the store and presenting my receipt to the young man checking the receipts, he singled me out to ask me in front of other shoppers waiting to leave requesting to search my purse.
I had never have been asked this in any of my shopping experiences at Costco. I was carrying a small Coach purse, which could not hold or conceal any of the bulk products you carry. I told him that I did not see why he wanted to look in my purse and I was not aware that that was Costco’s policy. I’ve been a Costco member since 2001. This was the very first time I had ever been asked to open my purse and I’d never seen this done to any of your other customers.
After he highlighted the receipt and handed it back to me, I proceeded to exit the store. I stood by the exit to observe whether he was going to request to check the other women’s purses, and he did not. I asked 3 different women exiting your store if they had been asked to have their purses checked and they all replied with “no” and were surprised that I even asked them that question.
I returned to let the young man know that I did not see him check anyone else’s purse, and he yelled back at me “yes I did Ma’am; I checked all of their purses”. I told him that I had asked the last 3 women who exited the store if they were asked to have their purses searched and that none of the women I asked had their purses searched. I told him I was going to go ask the woman that was taking her merchandise to her car to come back and vouch that she had not been asked. I decided to put my merchandise in my car and when I returned from the parking lot, he had already gotten a front store supervisor, named Jo-C. She approached me and told me that the reason he asked to search my bag was because he thought I was an employee. Well, that was not true, since he never asked me if I was an employee or mentioned that as an employee he must search my purse. There was nothing in my attire to indicate that I was an employee. I told her that she knew that was not true. I wanted the young man to apologize for embarrassing and humiliating me in front of the other of customers who live in my community. She said I was upset and would not let him apologize to me. She told him to go to the back of the store. I asked to speak to someone with more authority than her and she got the front store manager, Rosie. Neither one would provide me with their last names; they would only provide their first names. The young man’s name was Gunner, again, no last name. Rosie apologized, but I told her that the young man needed to apologize, but she refused to let him do that. We went around in circles, and she told me he was usually in the back of the store. She wanted me to provide all my information, including name and address, and she would submit to corporate office, but I couldn’t get their last name, so I declined and decided to submit this comment/complaint. I am very upset since I’ve always had good experiences at Costco.


stephanie perez March 27, 2014 at 7:16 pm

I respectfully request that you stop funding Boston Children’s Hospital in light of recent events that have demonstrated their hostility to Christian families.


Reika Michiko March 26, 2014 at 5:15 pm

Dear Costco :3,

Being a Sams Club Plus member and unhappy with their discounts I decided to visit your Brandon store and see about switching memberships.

The following is the information I recieved when I expressed this interest to your customer service, in front of a supervisor:

“Well our membership is $55 or $110 a month instead of Sams $45 or $100”

That is all.



Reika Michiko March 26, 2014 at 5:16 pm



Maude morelli March 22, 2014 at 3:20 pm

I would really like to see a Costco open in the N Ft Myers
area. I realize there is one in Ft Myers. But its not that con ient.
I understand a new Sam’s club is opening in our area and they
could use the competition.

maude morelli a loyal customer


Mr. Briggs March 20, 2014 at 7:25 pm

My membership number was changed by the Antioch staff with either my or my wife’s permission. A supervisor or manager sign-off was not required!!!

The person responsible was per the supervisor Derick. I have recommended he be fired for inappropriate comments to several supervisors who confirmed said comments with other Costco employees. What this means is that your employees can issue a membership card for their friends which enables them to fraudulently charge purchases to member’s account linked with Capital One or American Express credit cards.
I will be alerting American Express and Capital One about this security deficiency and potential for fraud.


Wilver Barnes March 13, 2014 at 3:43 pm

Costco has a business model that runs itself. The warehouse I worked in had an alcoholic, Bob Kyle supervising foods. Kyle got fired from the grocery store as a manager for drinking on the job and he fell into Costco. Bob later got promoted to Eastern Regional Marketing Manager and if he is alive is probably due for a liver transplant. Being on the road traveling he can now drink all he wants while on the job. Like I said the business runs itself. Ed Pellitier was our party all night coke addict Merchandising Manager. He would brag that he had not slept in two days and often stated during business hours that he wanted to to go to Desert Storm so he could kill someone. The Membership Manager who was fired for stealing money, also cheated several of his own people by not paying them for the hours they worked. The Warehouse Manager, Dave Brunner, was a fired Price-Club warehouse manager and was later relieved of this Costco warehouse. He now manages a warehouse out in California, but I don’t know how. The Receiving Manager was a hot head and quite capable of potentially clearing the place with automatic gun fire. At the top of this scrap heap was a Harvard educated senior vice-president Richard Lazarus who was charged with insider trading after selling his Costco shares when he knew the stock was about to tank before the general public knew. A northeastern liberal who thought he was entitled. He graduated in the top 10% of his class, and never learned anything. Brookfield, Connecticut warehouse 1992. Yea, Costco is a great company unless you have worked there.


Dennis Waldschlager March 6, 2014 at 6:03 pm

I am a consumer that likes your operating business model where the employees are treated fairly, and compensated as well. I live in Springfield Mo. where there is 2 Sam’s clubs and a Super Walmart on every corner. For the life of me I don’t know why you haven’t put a store and warehouse here, there is diffidently money and sales to be made ,also a work force to pull from. Our closest Costco is St. Louis, Kansas City,. Please look into the prospects of a store and then a ware house. I think you could pull sales right out of Walmart’s pocket. Thank-you for the opportunity to voice my thoughts .


lorie kerekgyarto March 6, 2014 at 12:43 pm

I was just shopping at our Costco store here in Toledo, Ohio. I arrived shortly after the morning opening of the store. I am handicapped and really have a struggle walking. I shop by motorized shopping carts normally. The last few times I arrived at the store on Central Avenue in Toledo, OHio I was not able to do my shopping due to no carts. This is entirely uncalled for in a store of this size. Handicapped people are people, too. My husband also found no available handicap parking spots, either. This is outrageous for a company such as Costco. They get good money for us through membership and I and my husband are Executive Members and they should have enough carts for their handicapped members to shop. I am very disappointed in this store and would like others including the Costco stores to know ” handicapped people are people, too , and we deserve the opportunity to shop, too.”
I expect the next time I shop at this Costco that someone would have read my message and get the store more shopping carts for the handicapped so we can do the normal things in life that we need to do. I would like to shop for my family just like anyone else.


lorie kerekgyarto March 6, 2014 at 12:49 pm

Shopping at Costco is a struggle for people in the handicapped community.


Allie March 13, 2014 at 2:20 am

First this post makes me a little irritated off the bat. Costco has no say in the handicap parking spaces, it is determined by factors deemed out of Costco or any companies control. It is based on ADA laws and others, as a handicapped person you should know that. As well that each building has at least the minimum requirement of motorized carts. Most Costcos see over 250 people every half hour, you can no possibly have that many carts for their members. Plus insurance will cover it if is in need. Please do not be ignorant and blame Costco for following ALL laws. Also the membership is their main income. Look at their mark ups, there is hardly any. Your shopping at a warehouse, not Macy’s.


Darlene Demarest June 16, 2016 at 9:14 pm

Re: Allie,
I hope you don’t represent Costco and talk so disrespectfully to another’s concerns. Be thankful you are not handicapped and struggle with the things that most of the rest of us take for granted. When posting or expressing your opinions in response to another, there is an unspoken etiquette to follow. You could of made the same educated points without all the sarcasm and ridicule towards someone.

Mind your manners please!


Bumas deco March 5, 2014 at 3:21 pm

Dear Sir.
We are gold dust mining company from west Ghana. Now we have in stock large Quantity of Gold Alloy,Gold Dust & Gems for sale interested to buy can contact me for more info. We have 23caract Gold Dust.

Mr.Deco Bumas


Michael Lackman March 4, 2014 at 1:59 pm

I purchased Shaw carpet in 2008. I was told there was a 10 year wear guarantee.
In Sept of 2003, we made numerous calls to our local Costco store to ask about the Warranty as the Shaw carpet had not held up. The fibers have become frayed and unraveled in traffic areas. We were told by the store to call customer service. We called them and explained the situation. They referred us back to the store manager. We called the store but were not able to speak with the actual Manager but again we we were referred to customer service. This went back and forth several more times. We finally were given a contact number for Shaw Carpets. We called and were told we would have to pay $250.00 to have someone come out and inspect our carpets. We were not agreeable to that demand. We were asked many more questions and then were told that this could take a long time but someone from Shaw Carpet would get back with us. That has been 5 months ago. I have sent three emails to Costco customer service that have not been answered. I am having the poor quality Shaw Carpet which had a warranty that seems to be worthless, removed from my home this coming week 3/10/14. Costco customer service has been horrible. I don’t find them to be an honorable company. So much for my 5k worth of defective Shaw Carpet. I’m sure we won’t be compensated, but, I will tell this story for years to come. Shame on you.


David Carter March 3, 2014 at 5:45 pm

I see Friends of the Earth is mounting a big drive to discourage you from offering GM salmon in your stores. Nobody has ever been harmed by a GMO and as a scientist I find the Frankenfood hysteria alarmist and troubling. How do we feed 9 billion people on this warming planet if we don’t use science to improve productivity?

I’m no fan of Monsanto owning the food chain, but if you can grow bigger farmed fish that tastes the same and uses less resources, congratulations! When can I try it?


Christy March 2, 2014 at 9:15 pm

Hello – I was hoping that someone is looking to putting a costco in my area. We currently do not have a wholesale type club anywhere near us . I am located near wooster,oh and believe a place like your would do great down here. Thank you.


Cheryl February 28, 2014 at 11:14 am

I order supplies for our company through the Costco Business Center located in Morrow, Georgia. After 2 weeks of attempting to locate a particular item for shipping AND speaking to the General Manager, Dennis, who was quite rude, I gave up. We will be ordering our business supplies from another supplier from now on.


Mr mrs edgardo Chavez February 27, 2014 at 10:29 am

A letter of Thank you,

Dear Mr Rob Leuck,
Thank you very much for making the time to resolve my issue with one of your warehouse, in where I lived and shop. I’m very sorry if I might have use the word discrimination , which totally was not a factor in this matter at all. Now I realize is just a lack of better communication .
Now I can honestly say , being a member of Costco since the 90″
to this day and maybe will continue for another 20 years, it’s worth it . For a small fees of being a gold member , the money we save for our food and not to mention electronic etc,
everything your household need Costco have it.
And if you own a small business like I did when I was in New Hampshire , you can also buy all your supply from Costco . Listen I learn a lesson from my unfortunate experience last 2-17-2014, don’t blame the whole company
that’s been serving you and help you save money for so many years, because of 1or 2 staff
Who’s not able to understand your point and principle of life.

And a big company like Costco they have a person like Mr Rob Leuck who’s able to be calm
and fair and professional who’s was able to resolve my issue in a very fairly manner. I want my family and friends nationwide please I’m okay now. Do not cancel your membership with Costco , they’re okay in my book. I’m giving them a second chance, everyone deserve that.

And Roc Leuck sir , thank you very much for your time of calling me and helping me resolving this issue. With what I’m gone through in life , I deserve to given a little of someone time . Thank you , god bless you and hope everyone in Costco realize what a “Great Team Leader you are”.

The Chavez family


Hollie Jackson February 24, 2014 at 6:48 pm


My name is Hollie I was at the Costco in Bloomfield Hills on Telegraph a couple of weeks ago. I went because I needed to renew my membership that had expired December 31st. I asked the person at the desk if I renew this today it will not expire until next February right? She said no, it will expire December 31st. I said well that doesn’t seem right I am paying $110 for a year membership and I only get 10 months. She reply’s back to me if you renew march 1st then you will get a full year. Again I replied this doesn’t make any sense. She says to me it is like a gym membership. Then a man his name was Po was harassing me when I replied we can’t afford this and he said well you had no problem paying your membership the last 2 years and then said did you get your Costco rebate check and I said yes and he said you should be using that towards your renewal and I said we got it in August and I needed the money. He replies again well you should have saved it for your renewal. I was very upset, My husband works very hard, but with four growing kids it is hard and we struggle. We don’t want to throw our money away per say. We love Costco, but if there is not a change in this policy we will take our business to Sam’s Club and our families said they would do the same. It doesn’t seem fair that you charge people $110 and when they can’t afford to pay it the month it expires you get penalized 2 full months. When you pay for renewal it should expire the same time the next year. I am very upset and disappointed in Costco for the policies and the way I was treated.

Hollie Jackson


Allie March 13, 2014 at 2:23 am

She is wrong. There was a lawsuit about it, it will start when you renew.


Mr mrs edgardo Chavez February 21, 2014 at 8:37 am

I want the CEO at Costco and members to read this comments , in feb 17th my husband drop off his truck to Costco automotive dept. for what supposed to be a tire rotation check up as part of warranty for buying the tires from them. After 1/12 hrs later, my husband was told his truck was ready, as he was driving away from the garage , approx. a few yards away, he notice the passenger side side mirror is crack. He immediately return to Costco garage and inform someone, then an employee told my husband that no it didn’t happen in the garage in our care, according to him, the camera didn’t show it happen. I try to call to regional manager leaving him message twice no reply, his name is Rob and the manager at that warehouse location in Potomac mills in woodbridge va . The same excuses no it’s not our responsibilities because the camera didn’t show that we did it.
One of the staff in the garage made a statement to my husband that day, there was a tow truck that was dropping off a flat tire car in the premises , there is a chance they have bump into my husband rear mirror. But according to the manager Thomas boles this is not Costco responsibilities either. Even though the vehicles are both in front of the garage where the customer park. We didn’t expect treatment from Costco . It really leaves a bitter taste in out mouth. We give them a long ,long loyalty as a member for 3 states and more than 20 years.
And this is how they handle us. Therefore we are canceling our membership and we will encourage all our family & friends around United States to do the same.
Both my husband and I , fell they way they deal with us simply a little discrimination maybe because of our last name Chavez , maybe if our last name is jones or king or carter maybe we will not have a problem to be taken seriously.
The damage of my truck is not highly expensive to repair, probably around $300-500 , but it’s the principle of it. My truck was in good shape when it was drop off to them, then 1-1/2 hours later I’d damage. And no one at Costco had taken a responsibilities about it.
As big as Costco for them to try get it away with this one. Shame on them….
Please share this story to everyone that you know. Lesson in life.

The Chavez family


Ivania Gomez February 19, 2014 at 11:10 am

Hi! My name is Ivania Gomez I represent a group of small farmer, about 32, Families, that looking for a buyer of CHIA. we have 1,500 TON 3,300,0000 LB ready to export FDA doXXXXents approved. if you need more information please contact me at 786-2513837


Vicki & Paul Nannizzi February 17, 2014 at 5:03 pm

Dear Sir
The TV that we bought from Costco went out 12-30-2013, exactly 2 years from the date we bought it (12-30-2011). My husband call on 12-31-2013 to their CONCIERGE service. The beginning of our calls to and from Concierge service (case 5286807). They finally called and wanted pictures of the TV’s screen when it was on. I sent about 5 pictures via email with the case number on each email.. Finally on Jan 17, 2014 a nice young man came out with the repair box to fix the TV. Company supplying the parts, sent the wrong part for my TV. This young man thought that it was the screen, not the parts. Jan. 20 2014 another 2 men came out with the “right” parts, and put them in. Still didn’t work, and they felt that it was the screen. They said that someone would be calling us. We have receive a number of calls, and finally one telling us that they would be sending us a new one, and a box to return the old one. It is now Feb. 4 2014 and we still don’t have a TV. I am not sure where to put the blame, but I am not happy with the SLOW service that we have gotten. This was a PHILIPS TV, that was put on our American Express card. My feelings all of this should have been taken care in a timely fashion, which it definitely not this case.

This TV was on about 3 hours a day, 5 days a week. It was never abused, and still had the plastic on the base.

It finally arrived on Thursday Feb. 6th. Husband got it hooked up, and the color and the picture was terrible. So he called Costco’s CONCIERGE for help. They weren’t familiar with the Philips, and they hooked a 3 way phone call with Philips, hubby, and Concierge. With this, the picture did get some what better, but still not good. I watched it Friday , Sat. & Sunday. When my husband went on (2-10-14), and turned the TV on the screen was BLACK. It would not turn on, there was nothing on the screen. The box that the TV came in said RECONDITIONED. Isn’t it supposed to last more than 3 days??? The Philips TV (that wasn’t working) was returned on Sat. Feb. 9th. Husband called Costco Concierge Service again today, who contacted Philips of the problem. Philips is going to contact their CONSUMER AFFAIRS DEPT. AND WILL GET BACK TO US. ”
AS of today February 17, we still haven’t heard back from Philips or the Concierge service.
I feel that we have been very patient, but have not received a TV that has worked more than 3 days.
I am not a happy person, and feel that we’ve gotten a complete run around.
I have written this with the hopes that you might help to get us a T.V. that will work.
Thank you for your time in reading this email.

Vicki & Paul Nannizzi


Debbie Roseberry-Odom February 17, 2014 at 12:11 pm

Mr. W. Craig Jelinek: I recently became a member at your store located in Charleston, SC. I had been a business member some years ago, but moved out of the Atlanta area into an area with no Costco; therefore, I let me membership expired. I was greeted by a young women who helped me sign up again and actually found my old membership. She was an absolute delight. During this trip I purchased a crock pot and when I got back to the house to open the box part of the items were missing. Upon my return to your store a couple weeks later I was greeted by Jackie who said my account was frozen. We found the problem and it was easily correct by Jackie and your store manager, Glenn Hough. I was completely surprised and stunned at how quickly my problem was taken care of and wanted to commend these people on their work ethic and customer service. My only negative comment was I can’t find anything in your store. I am also a member at BJ’s and Sam’s and their stores have the items listed at the front of each aisle making it easy to located what I need to purchase or what I am looking for, but Costco does not. I told your manager this at the Charleston Store and he recommended letting the corporate office know. He told me they get a lot of complaints about this same situation.


Terri King February 13, 2014 at 2:55 pm

I recently bought a $945.00 Thosiba computer from Costco and have a 2 year warranty. I had a problem recently and a tech support rep gave me bad advice and after she did a “refresh” and switched 8.1 to 8.0, I lost my programs, doXXXXents etc. I was then told that Costco was not responsible, passed on to supervisors (all of whom I have names and ID #’s) who informed me that Costco/their employee is not responsible for my loss. I need to speak to someone at corporate and no one is returning my call
Terri King


Robert Cohen January 26, 2014 at 3:43 pm

To: Costco Stores’s Corporate Office
999 Lake Drive
Issaquah, WA 98027 USA
Corporate Phone Number: 1-425-313-8100
Corporate Fax Number: 1-425-313-8103
Corporate Email:

From: Robert Cohen
XX Grassland Street
Lexington, MA 02421
Tel # (781)863-XXXXX
E-Mail Addr:

Date: 26 January 2014


Recently I received a brochure from Costco informing me of a multifunctional APP that would truly revolutionize the shopping experience. Being one who both recognizes as well as appreciates the positive impact that technology has had on our lives I immediately downloaded the APP to my Smart Phone in the hope that I would soon have an opportunity to experience the APP’s functionality as set forth in the advertisement: INTRODUCING THE COSTCO APP the text of which is shown below.

I did not have to wait long for such an opportunity when my wife suggested that we give this new APP a ‘test drive’ at the Costco Store located in Waltham (it being the closest to our home in Lexington). Upon our arrival at Costco we proceeded to shop for the items that we had previously ‘COUPONED’ into my Smart Phone. Once we had completed shopping for these ‘couponed’ items we proceeded to the Check-Out Area in eager anticipation of what we expected to be the ultimate in ‘High Tech’ check-out. With no coupons to fumble with and no need to scan a Costco Card through a reader we were putting the APP to the ultimate the test. We expected that given such technology Check-Out was going to be ever so smooth.

The store was very busy and as a result there were long lines at the Check-Out registers. Nonetheless, we waited patiently for our turn eager to show how technically oriented we were by presenting our Smart Phone with its Costco APP. As we reached the register, the cashier asked rather abruptly what is that as I handed him the Smart Phone. I responded rather impatiently that I had downloaded the COSTCO APP in accordance with the brochure that Costco had sent to me and wanted to use it to simplify the check-out process. The cashier was not too pleased when he said: ‘Buddy we do not have the hardware or software or whatever is required to process this type of situation’. You will have to get out of line and let someone else check-out’.

I said in no uncertain terms that Costco clearly wanted to adopt 21st century technology by creating/offering an APP to revolutionize the shopping experience. That being the case when the APP was rolled out the Costco Stores should have had the necessary hardware/software in place and more to the point, cashiers trained in how to use this new technology. His response was that Costco should not have offered the APP without seeing to it that the stores were equipped to handle it. To which I replied that is not my problem. I had acted in good faith and responded to Costco’s offer to download the APP and had every right to expect that I could use it at this store.

Needless to say there was a lot back and forth dialogue between me and the cashier. Emotions were running high. I was accused of holding up the line. Customers behind me were getting impatient. It was a most embarrassing situation to say the least. I truly wanted to make THESE purchases but had no Costco Card given that I was expecting to use the APP. Finally the store manager was summoned and naturally he was told of the difficult situation that I was in through no fault of my own. In the end he had to perform a time-consuming search of the store’s customer data base to locate – in this case – my wife’s Costco Card the picture of which had to be verified using her driver’s license. Ultimately we were able to make our purchase the old fashioned way that is to say having to forgo the use of our newly installed APP while the cashier entered my wife’s Costco Card Number manually.

This wholly unpleasant experience is a classic example of CORPORATE INEPTITUDE. As far as I am concerned ‘heads should roll’. The APP should never have been advertised until the stores were equipped to deal with everything as described in the advertisement shown below.

Regrettably yours,

A dissatisfied customer

Introducing The Costco App

• SHOP ONLINE Get quick access to online product descriptions,
shipping info and reviews
• EASY COUPON REDEMPTION To redeem offers, simply show a coupon displayed on your phone using the Costco app to the cashier.
• PUSH NOTIFICATIONS Receive hot buy or special offer alerts
• VOICE SEARCH Quickly find online products using the power of your voice
• SPEECH TO TEXT Dictate a shopping list to your phone
• SCANNER Learn more about products, offers or articles in The Connection by scanning product images and QR codes
• INBOX Easily locate notifications in one folder Under the More menu


Allie March 13, 2014 at 2:30 am

The apps are for coupons not your membership.


Leon Steffen January 16, 2014 at 12:33 am

I have never commented on any business, politician, person, place, or thing, in letters, email, or any other mode of communication in my life and I am 65 yrs. old. I want to congratulate you on your business and on the spirit that you conduct that business in. Lots of winners including customers like me.



tom phipps January 15, 2014 at 8:56 pm

as long as i can fill out another one i think i will.
were i working at costco or an owner or management of costco, at any level, i would feel endlessly ashamed that a company with a poor a public reputation as walmart would be allowed to be many times over more caring towards the disabled. i am now being forced to go to walmart on a regular basis because they ALWAYS have an electric shopping cart i can use.
of course, as is most appropriate in your case, i will continue to purchase Kirkland Ultrasoft toilet tissue from you as it is still full sized and quite soft indeed. only thing is, i will usually get it through amazon prime as going to your store very much is a huge pain in the ass because it hurts for me to walk, and your management feels there is no need for more electric shopping carts. i wonder what planet the present (for sure temporary) corporate level managers live on these days.
well, i can’t say it has been nice knowing them.


tom phipps January 15, 2014 at 8:46 pm

i have complaining to everyone in costco that i possibly could, locally and corporate. the local people are all as upset as i am about the fact that the corporation will not allow more than 4 carts per outlet. well. the corporate people i have spoken to treated me like i was a fool /and or/ an idiot. they said i was mistaken about there being to few carts and told me i was going to the store at the wrong time of day.
i did not find his sense of humor appropriate to the situation. i also found his sense of worldly perception devoid of humanity. he quite obviously completely ignores the input he gets from local managers. i never spoke to one who din’t agree with me completely.


Ken LeCappelain January 17, 2014 at 4:33 pm

Today I took my Mom+Dad to costco in Cleveland to get his hearing aids adjusted. I went and asked if we could get a one day pass because they still had the american express/costco card which they would use.They had to drop the membership when they moved here because it was to far from where they live. I was very polite when I asked but that did’nt work. I was told in a very rude way”NO”””” No real explanation. I feel some of their staff needs to be sent to a school for proper training which they badly need. While I was there I looked at some of the other employees and not one of them had a smile. Now that’s one place I sure would’nt want to work.


Mike Steele January 14, 2014 at 1:04 pm

how about you guys look at opening a store in my home town? my wife’s family lives in Chicago suburbs and showed us the Costco way! WE LOVED IT! you would run head to head against walmart and I would love to work for you


S.R. Sam January 13, 2014 at 3:35 pm

Good afternoon:

Today I stopped at Costco to obtain a Gift Certificate for a family member for their birthday. They live outside of the Cleveland Ohio area but are members of Costco. To my dismay and disappointment I was told that unless you are a Costco member you cannot purchase a Gift Certificate. I am appalled that I am not able to do this especially since the person it is for is a member. Costco has done everything it can to not get me as a member. Not only will you not allow me to walk through the store to see if it is of interest to me, now you will not even allow me to purchase a gift for someone. Costco lost a nice purchase today as a result of this and I will convince several friends not to renew their membership.


Keith McWilliams January 10, 2014 at 2:31 pm

Why is there not a Costco in Arkansas?????????????


Keith McWilliams January 10, 2014 at 2:49 pm

We have one of the largest intermodel connections in the united States in Marion Arkansas I-40 and I-30 connections make it relatively easy to connect Marion to Little rock in the central part of the state Ft.Smith and the north west corner of the state along with both Texarkana Ar an Texarkana Tx. to the Southwest corner of the State Along with Shreveport La. just 60 miles From Texarkana with a new interstate connection to them. 4 major markets that have not been tapped into and serviced only by your largest competitor Wal-Mart!!!!!! Costco needs to look at these major Markets


Daniel Chapin December 30, 2013 at 8:54 pm

Dear Sirs,

I am sorry to do this but I have to file a formal complaint about the lack of service and poor service I have received at the Avon Lake, Ohio Costco store.

Costco Wholesale
35804 Detroit Rd, Avon
(440) 930-0103

I do not know what Costco’s normal customer service policies are but I have to believe that I have seen a very good example of how YOU DO NOT WANT TO TREAT A CUSTOMER. I have only been a Costco customer for a little over a year. I have been a Sam’s Club member for 25 years and their service and resolution management is worlds better than my experience with Costco.

I purchased hearing aids from the store a little over a year ago. I live a little ways away from the store so it is not all that easy to get there during the limited hearing aid center hours. I have to take time off of work to get there before they leave on some days. A little over two months ago, my hearing aids simply lost all settings, actually, the settings got jumbled somehow on both ear units. I made an appointment and they reprogrammed them. I was told that was very strange, I have had bad issues ever since. Two months ago, one of my hearing aids stopped charging. I made an appointment and brought it in. Mel, the very nice technician looked at it, tested what I was saying and agreed that the unit needed to be sent out for repair. A week and a half later, when I was called, I was told the unit was in but Mel was on vacation. I scheduled an appointment for the following week to pick it up.

When I arrived to pick it up I was told it was tested and working, I was glad as I was leaving for vacation the next day and needed them with me. I got home, put the aids in the charger and the red light stared blinking on the same aid that was just fixed. I had to go on vacation without my aids. When I returned I called Mel and told him what happened, once again scheduling an appointment. Again I brought both aids in as well as the charger and showed him it was still not working. He agreed. This time he told me that he was going to have the unit replaced completely. He even wrote that on the order form and showed it to me. It went back out. A week or so later I got a call saying it was returned and working. I had to make an appointment and was told it would have to be a week later as Mel was in a class. I was told that I could pick it up without Mel being there, that he had tested it and programmed it with my settings. I told them that I wanted Mel there when I cam in, just in case. Again I made an appointment.

I got there, once again bringing my other hearing aid and my charger. Mel said he knew it was working this time, it was a new unit, that he tested it and it worked. Io put the units in the charger and STILL a red light, it was not working AGAIN. Mel could not believe it and confessed he just put them in and closed the lid and when he saw green lights he assumed they worked and quickly took them out of the charger. Problem is, the charger blinks green a couple times before it fails with red. Mel was very upset that he was told the unit was replaced and it clearly wasn’t and that it must not have been tested in the factory either. Mel showed me the order form again that he sent out requesting replacement.

Mel took the aid again and said he was going to make sure it was replaced this time by holding onto mine and requesting a new one. When he received it he would know it was new. THIS IS RIDICULOUS and I am not sure home much I should have to tolerate. I told Mel I was very unhappy and requested that he request a whole new set of hearing aids. I have NO FAITH that the unit will be replaced with aw aid, I have NO FAITH that the company can repair them correctly. I JUST HAVE NO FAITH IN COSTCO HEARING AIDS. Mel told me that was all he could do.

On my way out of the store I stopped to complain to the manager. I spoke with Linda, who I believe is an assistant manager as the manager was not available. I told her the story and also told her that I really wanted the hearing aid SET replaced with a new set so I knew I had a matching trouble free not rebuilt set. At this point I felt that my inconvenience was due this small gesture. She took my number said she would look into it and call me Monday as it was late Friday when we spoke. I waited all day for a call from Lindsay. At 6:30 pm I finally called the store and asked for her. She got on the phone and told me sorry she didn’t call, she started late. She then told me that Mel was going to try to get the hearing aid replaced and that we would see how that worked out. I was irate. I reminded her that I was expecting the SET TO BE REPLACE. She said she didn’t understand that from our conversation on Friday even though I was very clear. She said she would call me back. Linda called back an hour later and told me she checked with corporate and that was all they would do us send it back to the manufacturer and see what they would do. Is it me or is this TOTALLY UNPROFESSIONAL AND UNACCEPTABLE. I just cannot believe that this is how you treat a customer who spends – couple thousand on a product.

So two months later, three trips back to the manufacturer, I still have no hearing aids and have little faith that I will and what kind of service I will get in the future. I am very disappointed in Costco. I wish I had bought my hearing aids elsewhere. I am not sure if you can come up with any better resolution to this issue. I am hoping that you can and that you can use this example when choosing your manufacturers, I also hope that you can train your staff to properly test before scheduling an appointment with a customer. And lastly, I think that this type of issue can be handled better by your store management. This NEVER should have gone to 3 times being sent back without management being made aware and getting involved in the issue. I shouldn’t have to talk with the store managers Mel should have after the first time to job was not completed.

I still, tonight, have no hearing aids nor do I have an estimated date of return. I am guessing that when I get the call that it is in, it will be a week before I can get an appointment.

Unhappily yours
Daniel D. Chapin


aubrey palsgraaf December 27, 2013 at 1:23 pm

Dear Costco why do you not have a GASBAR at your store in Nanaimo?


Rick McPherson November 26, 2013 at 4:21 pm

Long time Costco customer with fingers crossed that some day you will sell diesel fuel. A regular at the Santee, Ca store.


Brian Smith November 23, 2013 at 12:14 pm

I have heard there may be a Costco coming to the Kansas City northland area. I certainly hope this is true. I have heard great things about Costco being a good employer and corporate citizen. It would be a refreshing change from the plethora of walmarts and sam’s clubs in the area which I refuse to give my business to.


Colleen Marszalek November 23, 2013 at 9:54 am

To whom this may concern,
I live in Christiansburg Va. 24073. It it is a growing and thriving community of several different businesses. The nearest Sam’s Club is in Roanoke Va and there isn’t a Costco in a reasonable distance. Sam’s was looking at a location in Christiansburg but re thought it because of the business they would lose in their Roanoke store (form this area). My question is would Costco consider our area so we do not have to travel to Roanoke. When I talk to others in our they would love to have a Costco (even members from the Roanoke community).

If you are not the department to answer this can you please forward it to the department that can?


Phil Hudgeons November 18, 2013 at 7:44 pm

Was excited to see Costco coming to Lubbock Texas bought the executive membership,
but went to gas pumps to fill up and was very disappointed there were no diesel pumps. cant believe not selling diesel in west Texas. Whats up with that


Linda November 18, 2013 at 2:58 pm

I am disturbed that you would label The BIBLE as fiction. Mr. Jelinek, CEO, you apparently have not studied how the BIble came to be. You should read Wm Ramsay and Wm Albright (2 archaeologist) that set out to discredit the Bible, both were Atheist. They both found that the Bible was so historically accurate that they became believers. You will truely insult many Americans by this false claim of yours and I implore you to change this horrid mistake you have made.


Geri November 18, 2013 at 6:42 pm

I would go a step further than Linda. If need be, I will lead the charge to organize groups through proper legal channels in an effort to demonstrate at Costco warehouse to raise awareness of this matter. With all the political correctness going on, I suggest Costco put their best foot forward and announce the action they have taken to correct this mistake, especially since it has been spread on many, many radio stations. Please advise me of said action. Thank you in advance for righting a wrong.


Allie March 13, 2014 at 2:36 am

Seriously people? Craig did not do that, it was a printing error. Which in fact is an error. Everyone makes mistakes and should be forgiven, that is if you will do as you preach. Shame on you for thinking it would be anything but an accident, someone probably lost their job over it. That is the tradgic part.


Darlene Demarest June 16, 2016 at 9:26 pm

Once again Allie, you do not try to put yourself in the other person’s shoes. Apparently something did hit the print button that hit to the core beliefs of large major community and Costco customers . If this was truly an error or accidental, then Costco should be responsible in posting a correction to said error and apologize to those that were offended. I can’t believe you speak on behalf of Costco as their PR person because you totally lack tactfulness. I think your input makes matters worse and you should reframe from making any further comments/replys on this site.


Dianne H. November 16, 2013 at 5:40 pm

I applaud you for closing on Thanksgiving Day. This is a day set aside for families and friends to gather together to give thanks for their blessings and to connect with each other.
Thank you for honoring this tradition by allowing your employees to celebrate with their families. I am proud to be a stockholder.
Dianne H.


Mary Everett November 16, 2013 at 1:43 pm

So happy to see you are closed on Thanksgiving! Thank you Costco for putting people before profits! You need to open a store in the Greensburg or Latrobe, PA area. I would never go to Sam’s Club or Walmart again!


Sharon Aswell November 16, 2013 at 11:54 am

We would love to have a Costco here in the Kingwood, TX area. The largest Kroger in the US just opened here on Oct 26 and Panera Bread, Carl’s Jr, Culvers and Chic-fil-A are in the process of opening their restaurants near Kroger. We have a large community college right here. We are on the I-69 NAFTA superhighway and the demographics would support a Costco in this area. Kingwood is a large planned community and has over 90,000 people in this development alone. We would love to see you build here on the northeast side of the Houston area. Thank you


Suzanne T. November 15, 2013 at 12:23 am

Congratulations on your decision to be closed on Thanksgiving. Thanksgiving was made a national holiday to encourage all Anericans to take the time to be grateful for many blessings they have, not as a day to get a head start on buying more things! I know your employees enjoy having the time to spend giving thanks with their families. As a regular and very satisfied customer I fully support your decision! All my best, Suzanne T.


concerned customer November 12, 2013 at 2:35 pm

Bellevue wisconsin, the “new” Costco. I was walking past the photo lab and over heard a man named ABE speaking to a lady in photo lab. He asked her very XXXXy if she knew what a ratchet was…. She replied, “thats some sort of tool right? Do you need one?” He laughed and told her to google it very rudely… I googled it right there on my iphone and it said a ratchet was adj. a term for someone who is either 1. a whore 2. dirty/nasty 3. ghetto as HELL 4. being annoying 5. busted … Basically Ratchet is a term for someone who is such a ghetto/slutty/ugly/trashy hot mess that you have to use a word that doesn’t even technically apply because what you are seeing is such a mess that it goes