Consumer Cellular Corporate Office - Corporate Offices & Headquarters

Consumer Cellular Corporate Office

How would you rate your experience with Consumer Cellular ?

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Consumer Cellular Corporate Office Address

Consumer Cellular, INc.
7204 SW Durham RoadSuite 300
Portland, Oregon 97224

Contact Consumer Cellular

Phone Number: (503) 699-7363
Fax Number: (503) 675-8989
Website: https://www.consumercellular.com/
Email: Email Consumer Cellular

Executives

CEO: John Marick
CFO:
COO:

Consumer Cellular History

Consumer Cellular was founded in 1995 in Tigard, Oregon, by current CEO John Marick and Greg Pryor. The company operates a non-subscription/non-contract cellular phone service.

The company is best known for having no contracts. The main focus is on retirees and others with a fixed income. In 2008, the company began working with the AARP to enlarge their subscriber base. As of 2016, the company has more than 2 million regular subscribers. In 2012, the company began using SIM cards in order to add iPhones to their service. In 2015, the company exceeded $1 billion in revenue.

Consumer Cellular has received numerous awards over the years, including the highest score in J.D. Power 2016 Wireless Customer Care Full Service Study, as well as the highest score in 2016 in PC Magazine’s 29th annual Readers’ Choice Awards survey. Company headquarters are located in Portland, Oregon.

{ 4 comments… read them below or add one }

Emmett S. Manley, Jr. August 11, 2017 at 10:45 am

Friday evening, August 4, I was in a hurry paying bills, and when I paid my Consumer Cellular bill via First Tennessee Bank online, I did not depress the PERIOD key and I then realized that I had paid $3,828 for my $38.28 monthly bill.

I tried to edit the amount but the payment was made electronically by FT before I could determine how to edit. I tried to call both FT and CC but could never get a live person. I sent several emails, which were not answered over the weekend.

This week we were able to speak with two CC consumer service representatives — one nice, one not so nice, and they say I have $3789.72 credit with Consumer Cellular. I don’t want 100 months of paid up CC service, I want the excess $3789.72 returned to me so I can pay other bills. One CC representative said they cannot use a wire transfer to return my money to my bank account. Also, they would have to “investigate” this request and that may take up to three weeks! What is there to investigate — my bank sent them my money and Consumer Cellular has it. Than, if they return my money it would be by paper check not electronically, although they have my bank routing number and my bank account.

I made a stupid senior mistake, not depressing the PERIOD/DECIMAL key, now I am paying for it big time and without CC assistance. This could happen to anyone, especially older customers. My advice: avoid Consumer Cellular. My service has been good for years, but keeping my $3,800 is a major breakdown in service. Other complaints will be lodged with federal and state consumer protection officials if I don’t receive my money soon.

Reply

Karen Mattice August 6, 2017 at 4:20 pm

If all you need is BASIC service, Consumer Cellular is fine. However, if things get a little technical, then it is not so fine. There are layers of staff to plow through; supervisors not much better versed in the product then the front line phone representatives. To call your people liars is a little too bold. However, they DO NOT know the product or the services. All they do is obvious read off a script on their computers. The customer then makes ill informed decisions, which costs them money. Consumer Cellular doesn’t care; they are the ones making the money.

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Stephen Byers July 17, 2017 at 3:17 pm

steve at therisingchurcharvada.org w: (303) 422-XXXX, (303) 420-XXXX.

Your customer service has been horrible. You have blocks everywhere so the customer is not allowed to talk with someone who can actually help. You’ve blocked your corporate number so no one can talk with anyone there. Promised help doesn’t call back. I get disconnected either intentionally or intentionally when the call is transferred. You’ve lost the lock numbers on my phone. I’m stuck with a phone I can’t use because you didn’t follow apple protocol. I need someone from CORPORATE to call me.

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Barbara Sorin July 10, 2017 at 9:33 pm

What is he address in Pittsburgh I can mail my check to?

Thank you
Barbara Sorin

Reply

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