Consumer Cellular Corporate Office - Corporate Offices & Headquarters

Consumer Cellular Corporate Office

How would you rate your experience with Consumer Cellular ?

[Total: 3    Average: 1.7/5]

Consumer Cellular Corporate Office Address

Consumer Cellular, INc.
7204 SW Durham RoadSuite 300
Portland, Oregon 97224

Contact Consumer Cellular

Phone Number: (503) 699-7363
Fax Number: (503) 675-8989
Website: https://www.consumercellular.com/
Email: Email Consumer Cellular

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: John Marick
CFO:
COO:

Consumer Cellular History

Consumer Cellular was founded in 1995 in Tigard, Oregon, by current CEO John Marick and Greg Pryor. The company operates a non-subscription/non-contract cellular phone service.

The company is best known for having no contracts. The main focus is on retirees and others with a fixed income. In 2008, the company began working with the AARP to enlarge their subscriber base. As of 2016, the company has more than 2 million regular subscribers. In 2012, the company began using SIM cards in order to add iPhones to their service. In 2015, the company exceeded $1 billion in revenue.

Consumer Cellular has received numerous awards over the years, including the highest score in J.D. Power 2016 Wireless Customer Care Full Service Study, as well as the highest score in 2016 in PC Magazine’s 29th annual Readers’ Choice Awards survey. Company headquarters are located in Portland, Oregon.

{ 7 comments… read them below or add one }

Vicki Taft November 6, 2017 at 4:21 pm

I have called and called and called. And no reply. I left my phone number 3 times and no one returned the call.

I just opened an account and the information on the phone number I wanted to port was given incorrectly. The account number is 103419178 I am going to call my credit card company and have them refuse charges unless someone returns my call. I have emailed I have done everything possible to reach someone to no avail.
The account needs to be closed before anything is sent to me I am very dissatisfied with your customer service. PLEASE CANCEL THE ORDER FOR ACCOUNT NUMBER 103419178.

Reply

Judy Wolf October 18, 2017 at 2:24 pm

PLEASE for over 2 months I’ve tried calling and have waited AS LONG AS OVER 2 HOURS and still no answer. I have my cell phone with you that is my main phone and bought it from you less than 6 months ago and the battery is out. PLEASE I need your help to get a new one.
Judy Wolf

Reply

MARVIN SILVERSTEIN September 29, 2017 at 10:06 am

PLEASE SEND MY ZERO -0- BALANCE OF MY CLOSED ACCOUNT;

100177986 Confirmation # 40333474258
vocal clerk told me -0- balance BUT I CANNOT GET A ZERO INVOICE.

THANKS

Reply

Emmett S. Manley, Jr. August 11, 2017 at 10:45 am

Friday evening, August 4, I was in a hurry paying bills, and when I paid my Consumer Cellular bill via First Tennessee Bank online, I did not depress the PERIOD key and I then realized that I had paid $3,828 for my $38.28 monthly bill.

I tried to edit the amount but the payment was made electronically by FT before I could determine how to edit. I tried to call both FT and CC but could never get a live person. I sent several emails, which were not answered over the weekend.

This week we were able to speak with two CC consumer service representatives — one nice, one not so nice, and they say I have $3789.72 credit with Consumer Cellular. I don’t want 100 months of paid up CC service, I want the excess $3789.72 returned to me so I can pay other bills. One CC representative said they cannot use a wire transfer to return my money to my bank account. Also, they would have to “investigate” this request and that may take up to three weeks! What is there to investigate — my bank sent them my money and Consumer Cellular has it. Than, if they return my money it would be by paper check not electronically, although they have my bank routing number and my bank account.

I made a stupid senior mistake, not depressing the PERIOD/DECIMAL key, now I am paying for it big time and without CC assistance. This could happen to anyone, especially older customers. My advice: avoid Consumer Cellular. My service has been good for years, but keeping my $3,800 is a major breakdown in service. Other complaints will be lodged with federal and state consumer protection officials if I don’t receive my money soon.

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Karen Mattice August 6, 2017 at 4:20 pm

If all you need is BASIC service, Consumer Cellular is fine. However, if things get a little technical, then it is not so fine. There are layers of staff to plow through; supervisors not much better versed in the product then the front line phone representatives. To call your people liars is a little too bold. However, they DO NOT know the product or the services. All they do is obvious read off a script on their computers. The customer then makes ill informed decisions, which costs them money. Consumer Cellular doesn’t care; they are the ones making the money.

Reply

Stephen Byers July 17, 2017 at 3:17 pm

steve at therisingchurcharvada.org w: (303) 422-XXXX, (303) 420-XXXX.

Your customer service has been horrible. You have blocks everywhere so the customer is not allowed to talk with someone who can actually help. You’ve blocked your corporate number so no one can talk with anyone there. Promised help doesn’t call back. I get disconnected either intentionally or intentionally when the call is transferred. You’ve lost the lock numbers on my phone. I’m stuck with a phone I can’t use because you didn’t follow apple protocol. I need someone from CORPORATE to call me.

Reply

Barbara Sorin July 10, 2017 at 9:33 pm

What is he address in Pittsburgh I can mail my check to?

Thank you
Barbara Sorin

Reply

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