Chuy's Corporate Office - Corporate Office HQ

Chuy’s Corporate Office

How would you rate your experience with Chuy's ?

[Total: 13    Average: 2.5/5]

Chuy's Corporate Office Address

Chuy's Holdings, Inc.
1623 Toomey Road
Austin, Texas 78704

Contact Chuy's

Phone Number: (512) 473-2783
Fax Number: (512) 473-8684
Website: https://www.chuys.com/
Email: Email Chuy's

Chuy's Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Chuy's Executives

CEO: Steve Hislop
CFO: Jon Howie
COO: Sharon Russell

Chuy's History

Chuy’s (pronounced Chewies) was founded in 1982 by John Zapp and Mike Young in Austin, Texas. Chuy’s is a Tex-Mex style restaurant chain which offers a casual dining experience. The original location was an abandoned barbeque shack that the pair remodeled. It had only one unisex bathroom and seated 60 persons.

Today, the company has 72 locations and continues to expand, with 6 more restaurants opening this year. Chuy’s went public on the NASDAQ in 2011 and can be found under the ticker symbol: CHUY.

Chuy’s is well known for hosting birthday parties for Elvis, including live music and an Elvis impersonator. All locations are decorated in an eclectic style which includes Mexican hats and blankets, hub caps, license plates, and brightly colored wooden fish “swimming” across the ceiling.

Chuy's FAQs

Question 1: What is the phone number for Chuy's ?
Answer 1: The phone number for Chuy's is (512) 473-2783.

Question 2: Who is the CEO of Chuy's ?
Answer 2: The CEO of Chuy's is Steve Hislop.

Question 3: Who founded Chuy's ?
Answer 3: Chuy's was founded by in .

{ 10 comments… read them below or add one }

N/A July 18, 2019 at 9:50 pm

I’m a chuys employee, I’ve never met the most disrespectful management team in my entire life until working here. The disrespect and unorganized and childish managers who are suppose to be in charge. Literally have no support from them at all. Treating everyone and anyone like garbage. The level of “professionalism” is 0. Certain managers either never to be found and others having total disregards for any help of the work place. Taking advantage of employees. If anything it would be a extremely helpful if they could retrain and/or get managers that actually want to run a restaurant as a family. This place has become a place where no one recommends to anymore, losing business inside and out. Major help is need and for those who continue to be overworked that to help them out.
from the rockville Chuys

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Debi Vanopdorp July 1, 2019 at 11:39 am

Also sent email with screenshot of bill and phone call proof…..

We visited Colorado Springs Chuy’s last week twice. First visit the service was absolutely non existant. We were inside the room just right of coming in. Our food took over 45 minutes, it was not busy, we were there at 8 pm on Sunday eve, no one asked if we wanted refills the entire meal. We spent over $80 for 4 adults with drinks. We visited again on Friday and arrived at 1120 am. We requested to sit outside. There were three empty tables. The servers all said we could not sit outside because a large party reserved those tables. It was gorgeous out and we really wanted to sit outside, so we waited. I purchased my daughter and I margaritas at the bar, grampa sat outside in chairs along the wall with two grandkids. I paid with a mastercard for the two drinks, $24 with tip. It was not busy at all yet. We sat outside in chairs along the fence line watching the empty tables for 40 minutes. During that time I called the restaurant (proof attached) from right outside and asked if you take reservations. I was told no. I then went directly inside and said I had just called and was unclear on things, as we had arrived 30 minutes earlier and were told the three tables were reserved for a large party. The person (a young man) was very rude and basically said sorry but they are an exception, you can sit inside, wait, or leave, what would you like to do? Really? We continued to wait for a table outside and were seated when a party of 2 left. Then we sat for close to 15 minutes until I flagged down a server and asked if we might have a server. By this time we’d been there almost an hour. Oh and at 12:05-12:20 the “reserved party” straggled in and were IMMEDIATELY waited on. Our server finally took orders but we had to track her down for water and drink refills as well as our bill. Simikar to Sunday but worse because of our wait (since you don’t take reservations unless you are special apparently). Not good service, especially when not that busy.
I am attaching the only proof I have at present of us being there, which is a screenshot of my visa charge under TERRY VANOPDORP. My Mastercard charge for drinks I haven’t pulled up yet. The first visit Sunday was $80 cash including tip. In five days we spent approx $160 and came out disappointed especially in service and rude staff. We have been Chuy’s fans and come in TX when we visit. My daughter lives in CO so we were visiting and she suggested here as they had come once. We gave TWO chances and the whole reservation thing was ridiculous. We waited over 40 minutes for a table while you clearly reserved and held several tables. I’m sure you can verify all of this on cameras if need be. I am requesting that you refund us for the visit Friday in full as it was totally bogus. Also attached is a screenshot of my phone call I made while sitting outside, where I asked if you took reservations, was told no, and was looking at three empty tables for 40 minutes. Time is actually shown as center time, as we are from IL, but it was actually around 11:50. I don’t want a gift card. Please respond or let me know who to elevate to if you can’t resolve as requested. I will wait to go to social media and ask you directly to respond. The restaurant itself was dismissive and rude. I can send credit card numbers when I receive a response, as well as the mastercard charge screenshot. I would not spend time reaching out if not valid. That is alot if money to us.

Thank you,

Debi Vanopdorp

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sangita June 27, 2019 at 8:54 pm

i went chuys to eat first time food is ok but i get sick food poison i have vomiting all night was very sick nacho bar they put meat and beans next to each other i am vegetarian i order enchiladas not good at all

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K Erickson April 28, 2018 at 6:19 pm

I talked to the manager about my previous complaint and I feel he resolved my situation. He was very apologetic and professional about it.

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Kathy Bishop April 16, 2018 at 9:17 am

kbnwdls@ gmail.com
Our family ate at the Chuy’s off of Park/75 in Dallas yesterday. It was quite sometime before somone approached our table. We asked for some tortillas and butter. The server, John brings them eventually and has one butter for three people! We had two margaritas and asked for waters w/lemons. He brought waters eventually w/no lemons. We asked for their jalapeño sauce and later he came back to say they were out and making some…we wait quite sometime for our food and the pancho nachos comes out with a long hair in it! I saw it as soon as she put the plate down and showed the girl that brought it out. At this time, everyone has their food except for me which is fine but we have no silverware. We wait a couple of minutes to see if John comes by or if we see him…didn’t happen so my son goes and finds someone to ask to get silverware. By this time, their food isn’t hot anymore. John eventually comes by and we told him this has gone fr bad service to worse! He said I’ll get my mgr. The manager comes over and ask what’s going on? I then inform him of our experiences including the hair in my food which I still don’t have my food. He said I can get you lemons and what else? Never ever apologized for the hair in my food, no silverware, etc. In the end, they did take off the pancho nachos on our bill which we didn’t care about. It was more of how the mgr handled the situation w/his smirk on his face when he approached our table and not apologizing and acting like he was being inconvenienced. We will not be returning to Chuy’s that we frequently visited often.

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Morgan Coburn April 23, 2018 at 4:29 pm

Hi Kathy,

I’m so sorry that we didn’t see your complaint. Unfortunately, this site is not affiliated with Chuy’s at all and any feedback here is not transfered to us at our Corporate Office.

I’m so sorry for the confusion and I have notified the store General Manager and Supervisor of your expereience and they will be contacting you shortly.

Again, I’m sorry that we didn’t get back to you sooner, we simply didn’t see the feedback. Thank you for understanding!

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Elizabeth Hodson March 6, 2018 at 3:30 pm

for real

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Elizabeth Hodson March 6, 2018 at 3:30 pm

i love Chuy’s!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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SCARLET JORDAN December 8, 2017 at 11:37 am

CHUYS IS THE WORSE PLACE ON EARTH. i HAVE NEVER HEARD OF THEM UNTIL THE ONE OPENED UP IN PASADENA, TEXAS AND WE TRIED TO GO IN THERE FOR A LADIES NIGHT OUT GIFT EXCHANGE AND THE 3 GIRLS UP FRONT AND THE MANAGER TOLD ME THEY WOULD GET SOME TABLES READY BUT I COULD NOT SIT DOWN AND PUT THE GIFTS ON THE TABLE UNTIL THE WHOLE PARTY GETS HERE AND HAD TO WAIT BY THE FRONT DOOR WHERE IT IS COLD WHEN IT KEEPS OPENING UP. I TOLD THEM THAT IS VERY RIDICULOUS AND NEVER HEARD OF SUCH A THING. IF THE TABLES ARE READY WHY NOT LET US SIT DOWN. THAT’S JUST STUPID. I TOLD THE MANAGER THAT YOU RATHER LOOSE CUSTOMERS THAT PAY YOUR SALARY THEN TO SEAT PEOPLE EVEN THOUGH THEY ARE WAITING FOR MORE PEOPLE AND SHE SAID YES THAT IS CORRECT. I NEVER GOT A CHANCE TO EAT THERE FOOD BUT I WILL NEVER YOU THERE AGAIN. THERE FIRST IMPRESSION WAS AWFUL THERE ARE A LOT OF PLACES THAT WILL TAKE CUSTOMERS ANYTIME AND DON’T CARE HOW MANY PEOPLE YOU HAVE AS I CAN GO ANYWHERE AND I WILL HAVE 16 PEOPLE AND I WILL ONLY BE WAITING WHILE THEY ARE PUTTING THE TABLES TOGETHER AND THEN THEY WILL SEAT ME EVEN THOUGH THE WHOLE PARTY IS NOT THERE. I HAD A FRIEND TELL ME THAT CHUYS SERVICE IS AWFUL AND FOOD IS WORSE.

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A. Kay May 17, 2017 at 12:51 pm

We, four of us and an infant ate at the Chuy’s in Rogers AR on Mother’s Day, my first visit to CHUY’S,. Upon receiving the receipt, I indicted tip 0 Total $47.24, paying with my debit card and leaving a cash tip! Upon checking my bank account on Tuesday, I saw they charged me $55.24, an addition of $8 to my actual amount. I returned to Chuy’s Tuesday evening and explained to the manager, he took the receipt and went and verified, came back and gave me $8 cash and said “so sorry ladies” waitress has two parties receipts and deducted wrong amount from my account! That does not make a lot of sense when the receipt had been run and I clearly wrote Tip 0 with total of 47.24. Not only, if that were the case how is he recouping the correct amount from the other party and isn’t it odd theirs was exactly $8 difference? Chris the manager did not appear to be surprised of the error and only commented “so sorry”. Needless to say I was not happy to take the time to return 12 mile to explain and get my $8 did not make me thrilled! I will not be returning to dine at Chuy’s in the near future!

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