Chrysler Corporate Office - Corporate Office HQ

Chrysler Corporate Office

How would you rate your experience with Chrysler ?

[Total: 34    Average: 1.6/5]

Chrysler Corporate Office Address

Chrysler Group LLC
1000 Chrysler Dr.
Auburn Hills, MI 48326

Contact Chrysler

Phone Number: (248) 944-7060
Fax Number: (248) 512-1762
Email: Email Chrysler

Chrysler Facts

Date Founded:
Founding Location:
Number of Employees:

Chrysler Executives

CEO: Sergio Marchionne
CFO: Richard Palmer
COO: Barbara J. Pilarski

Chrysler History

Chrysler LLC is one of the “Big Three” American automobile manufacturers. It is a consolidated subsidiary of Fiat, which is a multinational automaker. Chrysler Group LLC is the twelfth biggest automaker by production in the world.

Walter Chrysler founded the Chrysler Corporation in 1925, and in 1928 it expanded to include the Dodge, Fargo, Plymouth, and DeSoto brands.

In the 1970s Chrysler was almost in bankruptcy due to factors including the 1973 oil crisis. The company returned to profitability in the 1980s.

In 1987 American Motor Company was acquired by Chrysler, including the Jeep brand.

In 1998 Chrysler merged with Daimler-Benz AG, forming the new company DaimlerChrysler. This move proved unpopular with investors and Chrysler was sold to Cerberus Capital Management in 2007, and renamed Chrysler Group LLC.

Chrysler was hit hard by the crisis of 2008 and received loans of billions of dollars from the U.S. government to prevent them from going under.

Chrysler filed for Chapter 11 bankruptcy reorganization in 2009.  It emerged from bankruptcy with Fiat, the U.S. government, the Canadian government, and the United Auto Workers pension fund as principal owners. Fiat gradually acquired shares from other stakeholders and now has majority ownership.

Today Chrysler has over 65,000 employees and had $65.78 billion in revenue in 2012.

Chrysler FAQs

Question 1: What is the phone number for Chrysler?
Answer 1: The phone number for Chrysler is (248) 944-7060.

Question 2: Who is the CEO of Chrysler?
Answer 2: The CEO of Chrysler is Sergio Marchionne.

Question 3: Who founded Chrysler?
Answer 3: Chrysler was founded by in .

{ 45 comments… read them below or add one }

Columbus Sykes June 13, 2019 at 9:42 am

To all of whom it may concern,
I am writing this on behalf of my daughter who made a very big decision to lease her very first car on her own I should add. After looking at various dealerships both foreign and domestic she was set on leasing a “NON AMERICAN” vehicle. I reminded her that she also liked the Jeeps and persuaded her to go take another look at them. My daughter walked into your dealership and talked to Allen Bradley. After speaking with Allen and test driving several vehicles and after several days of decision making she chose to purchase the 2018 Jeep Grand Cherokee from Suburban Chrysler Dodge Jeep Ram of Troy, Michigan. That was in August 0f 2018.
After a few weeks she noticed the engine light come on and she called the service department and made arraignments for service. She brought the vehicle in after a few hours she was notified that the car was ready for pickup.
Going forward it has not been a year and she has brought the car in for service each time because the “engine” light came on and she calls makes an appointment they give her a loaner. Hours or days later she gets a call saying the car is ready with the explanation on what the problem was and what was done to correct the issue.
Now it has come to the point that she came to me saying that she feels that she is getting the “runaround” about the issue(s) that keeps occurring with her vehicle because of her age, being a female etc. She explained that every time she comes to the dealership Allen is always accommodating and expresses his concerns. But then she stated that the General Manager was supposed to give her a call last week sometime and has failed to do so. So for me as her father and the person who pushed her towards getting an American product, I feel that I too am to blame. The vehicle has been in service now for about several weeks now. What makes this worst is the fact that when she came to pick up the car from service because it was (fixed) she did not make it off the lot when again the “engine” light came on and she had to turn around and go back to service to the bewilderment of the your service crew.
Again this is a lease vehicle and I have to say I’m sort of glad because I would not want her to have to worry about being stuck buying a car with the possibility of still having issues. So far she has had over a hundred miles added on by technician’s road testing it. She had to cancel two trips to Atlanta because she does not feel safe going out of state with the car. My daughter is a 22 year old fulltime college student, working toward her Psychology Degree and Nursing school. She is also a hard worker who saved up and put down the money to get this vehicle. But more importantly she is and will be my little girl whom I will always champion her cause and concerns when the need arise. I just want her to be treated right.
If there is a need for a recall and I hope it does not, then do so. If there is another 2018 or 2019 vehicle available with the same features then exchange it and make her whole. This may make the difference of gaining a repeat customer or the loss of one.
Columbus Sykes III on behalf of Chardonay A. Sykes


william kennedy May 28, 2019 at 9:16 am

vin n0.GH295782 back up camera is black. all dealers give 50 reasons why the car camera connot be repair. the car has 18000 miles on it


Mr Robin Webb March 30, 2019 at 10:03 pm

I had work done on my transmission which I had completely rebuilt previously – Invoice number 613391 [03/27] and had to pay out-of-pocket for a rental 117.86 because the dealership had to keep the car and had no loaners available, and I need to be reimbursed.

Thank you


Eloise Smart March 21, 2019 at 1:11 pm

I have a 2016 Jeep Renegade with 41,000 miles, that needs an “AIR BAG MODULE AND D/S SEAT BELT BUCKLE TO START WITH $1198.00 PLUS TAX” I must say this is a first, two (2) safety issues. An air bag that has never been used or should we say it probably did not work to begin with. The seat belts really what kind of cars are Chrysler putting together?
Safety parts are only warrantied 36,000 miles bull What wear did the AIR BAG have?
Chrysler should go out of business before some is killed driving or riding cars. USAA has really gone down when they are endorsing a Chrysler product. I am a shame to say I did not know the Jeep was made by Chrysler or I would not have purchase one. When I called USAA to complain the representative asked me what I thought about the jeep because she had purchase one and she too did not know it was manufactured by Chrysler when she purchase her Cherokee. NOTE: When I was on active duty I purchase a new Chrysler and it would get me where I was going but I always had to be towed back. I wore I would never buy a Chrysler and now I have unsafe one. Buyers beware not only is Chrysler Jeep are junk but the are built with defected SAFTEY PARTS. Note to anyone who has a Chrysler and any light goes off in the dash board insist the mechanic find out why even if it is not on when you take the car to be checked out because the lights had been going off and on in my dash board for since September and every time I took it to the mechanic for oil change, brakes or tires no lights, which means it was well before the 36,000 mile warranty. I knew I was screwed when Chrysler was not apart of BBB. I will post on Facebook, Twitter and Instagram and warn my friends to warn their friends if they value their lives stay clear of Chrysler cars.


Harry W Yerges February 13, 2019 at 4:02 pm

I am a loyal Dodge owner and have had many Dodge vehicles all the way back to the 1972 Dodge Challenger RT. At the present time I have 2 Dodge Ram trucks.I have a 2008 Dodge Ram Lamarie that has 212000 miles on it and still works well. In 2017 I purchased a Dodge Ram Longhorn. I think this is a fine vehicle and I really have been enjoying it.
However I have a problem with the 2017 Longhorn. I have a problem with the air oumo for the suspension and ther are no air pumps available anywhere to be found. My truck has been at the dealership for over a week now and I am being told that there is no pumps that would be available for at least 3 more weeks. I don’t know about you but if a company builds something they should have parts on hand for repairs. How can anyone be happy with not having your vehicle available to use for over a month. They also told me that my warranty does not give me a rental vehicle to use during my wait time for service. I am totally disgusted with Chrysler Company. I am sure this will be my last Chrysler vehicle unless this gets settled in an amicable manner. Someone needs to contact me and offer me a rental of the same model vehicle at no charge, then get my vehicle repaired correctly
and offer me a sincere apology. That is the least possible thing that should happen.


Dennis W. Pratt December 9, 2018 at 11:42 pm

Dennis W. Pratt

El Sobrante, Ca. 94803

December 9, 2018

Chrysler Corporation Office Headquarters

Chrysler Group LLC

1000 Chrysler Dr.

Auburn Hill, Michigan, 48326-2766

To whom it may concern;

My name is Dennis Pratt, and I am a proud owner of a 2006 Dodge Ram 1500 5.7 HEMI.

On November 17th my wife of 21 years passed away from cancer. I live on the West Coast in the Bay Area, and my wife’s brothers live in West Virginia on the East Coast.

I needed to go to West Virginia for a private family memorial, I am not a big fan of flying and the other option for me was to drive. On 11/21/18 I had my truck in the local dealership for servicing that cost me almost $2600.00, money I really did not have, however I had to do it.

I left California on the 22nd and drove US 80 all the way. I was concerned on whether or not my truck would be able to make such a long trip. Again I had no choice, I left. My truck has only got 12 MPG on a good day. On the trip I averaged 17 MPGs. My truck purred like a kitten all the way there and all the way back. The only hiccup was a headlight went out, so I replaced both, and the heater worked fine except for having heat on the feet the switch to the floor quit working.

If you can’t tell I love my truck, partially because my wife bought it for me, and because I have always loved Dodge Rams. My truck needs some tender loving maintenance that will have to wait until I can afford it. I will keep this truck until the day I die.

I just wanted to let you know how my Dodge Ram stepped up to the plate and did not hesitate to cross the map twice and ran perfectly. Thank you for making such an awesome vehicle that has become a valued family member.

Dennis W. Pratt, NCAC-I, CADC-II

(H) 1. 510. 222. XXXX
(C) 1. 510. 829. XXXX


Junius Johnson August 27, 2018 at 3:51 pm

Mr Michael Koper manager/owner/Partner or Employee, I have personal Knowledge of mr. Koper Misuse of Chrysler Funds in in the amount of $430,000 on 8/16/1996. He purchase the properties located 737 N La Brea Ave and 817 N La Brea Ave in the city of Inglewood, CA

For More information on this complaint please contact me:
Junius Johnson , Broker
La City Properties
P.O.Box 47876
Los Angeles, CA 90047
FAX (323)755-XXXXX
Office (323)751-XXXXX


Deb Cupp May 14, 2018 at 9:40 am

My daughter has a 2015 Chrysler 200. She has had problems with it stalling on her for the past few months. When it finally died in an intersection with her 2 year old in the car, we had it towed. Found out it is the fuse box ($700) and not covered under warranty. Chrysler knows there is a problem with these cars and their fuse boxes but won’t do a recall and won’t cover it under warranty. In the meantime, parts are backordered to the Dealers and service centers for months due to the big issues. My daughter is a single mom and needs her car to get back and forth to work, how is she suppose to pay this kind of money for something Chrysler should fix since they know the problem.


Kathleen Ortiz March 29, 2018 at 12:46 am

Just bought a 2018 2500 Laredo. The entire navigation screen went blank then comes back on. On and off on and off. Took in the truck and was told it’s a Chrysler product and there is no update so can’t be fixed. We can check in 4 months or 15,000 miles. We can’t use the truck nothing works. No backup camera, seat adjustments, climate control, navigation or radio. No this doesn’t work for me. We will be contacting California’s Lemon Law. In the meantime we ordered a new system through a different company. We are having that installed and we will be working with the state to get our money back for the system we are putting in.


Mark Beasley November 28, 2017 at 8:50 pm

I’m not sure how the Chrysler corporation runs their business ! I own a Fiat 2017 124 Spider had a small acccident and bumped the person in front of me going less than 10 mph air bag partiality deployed. Well the collision center that fixed my car gave me a date of 10/31/17 . Called the day before to be told that the steering wheel is back ordered till 01/23/2018 ….. 3 months ‘! Well my insurance company will only pay for a rental for 30/ 900.00 max . Which has to past ! The only reason my car isn’t fixed is due to the fact the company can’t provide the part ! After being told several different dates that it would be here ! I’ve pleaded with the motor company to reimburse me the 1000.00 dollars I’m out for having to rent a car due to the fact they CANT PROVIDE THE PART !!!! And be a stand up company and rent a car because of the problem they have created! I’ve pleaded with several customer service agents only to be told NO and tough luck ! Is this how you really run your company Chrysler ??? Also I have been given a case manager that obviously doesn’t understand what their job is . Someone that can’t track a supposedly air mailed package on the 7 th of Nov and to my knowledge no logistic company doesn’t send packages Willy nilly and can’t track them . This case worker can’t give me an ETA other than a date that went from being air mailed on the 7th to be told it ….I don’t know where the package is … then be told it would be here on the 20 th Nov .. … then be told it would be here on 27 th Nov … Niw date has changed to Dec 15 ….. Linda Sommers my case manager doesn’t know how to do her job whatsoever ! Calls the dealership where they will be last to hear if part shows up . If she would just call the company that shipped the package and ask where it is ??? I’m completely disappointed and in dismay because I don’t know how I will pay my next month due to the fact that I have been made to rent a car due to a mistake / problem on your end ! Not to mention there goes Christmas !!!! Help anyone in the Chrysler Corporation!!! Is this how you treat customers ???


Doyle Wohldmann March 8, 2018 at 12:13 pm

Bought Ram van for HVAC service. Worst purchase I ever made. Dealers don’t stock parts. Junk


Lora Frederick November 28, 2017 at 8:39 pm

On the 15th of November I took my car in because it would not start. Nothing worked something was wrong with my vehicle. I had it looked at by another shop and they quoted that the cluster module and BCM the body control module where to be replaced. And it was going to cost me $744.67 to actually install an HVAC module. I had my car home not an hour the next day and I get home and it almost wouldn’t start again after I turned it on. So I take my car back up I had to get a ride home. The next morning I’m called and told that it wasn’t what needed to be fixed. It was the battery. But the battery was not holding a charge. So explain to me why they wanted an additional $400 almost for a battery. And this is freedom Jeep Chrysler in Killeen Texas I have a receipt number if you wish to have it. That $744 is what I could have used for my 2 month old sign for diapers wipes and formula. You miss diagnose my car charge me that amount of money and now I needed a battery. Luckily I was able to tow my car to Napa Auto Parts and they gave me a new battery for $176. So I will be calling corporate office and I want my money back. I paid cash. And I have that on my receipt that I paid cash. And just so you know that receipt number is 200002356. And you also said that you honor and respect and probably serve your military. Well that’s a bunch of BS because I even told them that my husband was active duty and they didn’t really seem to give a flying you know what. So I suggest somebody over there in corporate better have a check ready because this is ridiculous.


Lora Frederick November 28, 2017 at 8:46 pm

I would like to also gave you the name of service advisor. His name is Jonathan Johnson and looks like the RO number is 6220505 / 1. And that is all the other information that I have. If you would like any additional information please contact me via email. And I would like to make a correction. My car was taking in on the 13th of November they closed the RO on the 15th when I paid on the 15th. And it was on the 16th that they told me about the battery.


tom wong November 4, 2017 at 10:06 pm

I own 4 chrysler cars, very satisfied, until recently, that my 1998 dodge grand caravan got problems with the dashboard instruments and gauges, took iti to the dealer, the diagnostic was a bad “body control module”, the problem, no one get this part, the dealer, “we dont make this part anymore”, so good luck finding one, this car has only 35731, yes only 35731, i will take it to the dealer and burned it in from of the dealer.


Brenda Farero October 11, 2017 at 1:13 pm

I bought a brand new Chrysler 300 in May of 2014. To date it has a little over 28,000 miles. So far I have had to replace the oil pump, have air conditioning fixed, and now with this low mileage, I am being told I need new struts and whatever the part is that holds it all together. There were no issues with the front end of my car until Redlands Chrysler/ Dodge did a front end alignment that they said was needed. After I picked up the car I noticed a grinding noise in the front end, and when I took the car back they said I needed the struts. The car itself is beautiful and rides very nicely, however I don’t feel the car is holding up mechanically as it should. After only a little over 28,000 miles it is always needing something repaired that should not be going wrong with such low mileage. Please help with these issues or I will not be purchasing any other new Chrysler products.


sherry October 1, 2017 at 2:18 am

very displeased with the new town and country i paid 35,000 for seat molding keeps breaking and gets stuck in my leg called they said no recalls on this its dangerous and when i slide to get out drivers seat leans all way back i crushed my granddaughter in back seat not good I want something done keep getting run around they say they will help but no one one can sit in seat behind me cause of this.


Donna Cox September 26, 2017 at 12:44 pm

My name is Donna Cox, I went into Steve Jones Chrysler Dodge Jeep in Wynne Arkansas on August 27th to buy my grandson a vehicle. Shay George called me and said he had a truck for us to look at, so we went and picked out a truck,2011 Dodge Truck 1500 4 wheel drive, they worked out a deal, I asked for sales tax to be included in the deal and they said yes no problem, I looked at me a Chevy Cruz which I also purchased, I told Tito the manager that I could not buy these vehicles unless the sales tax was paid and he assured me it would be done. My deal went thru in a matter of 30 minutes and then we had to wait 2 or 3 days for his paperwork. My sales tax was paid and when I looked at the contract for his truck it was not included (9-25-17). they just called me to tell me that they finally had the paper work to get our tags on our vehicles. I called and asked about his sales tax and they said, I didn’t read the contract and signed it so too bad, I guess they got one over on me, since I had to go there 2 times to finally get my paper work and pick up my grandson’s truck. I think they did a shady job of this deal and I intend to go on my facebook page and let everyone know how they do, to lie to me is one thing but to my grandson is another. He now has to come up with 1500.00 to pay his sales tax. His first buying experience is terrible.
Any answers will be appreciated

Donna Cox


Jose A Rodriguez August 30, 2017 at 6:44 pm

To whom it may concern
I have a 2016 Dodge Ram 1500 ecodiesel and in the middle of a drive in a hwy the service light came on for. Electronic throttle control and exhaust filter 100% full servirse required take it do dealer. I have call 3 dealers to include the one where I bought the truck and all they can to is give me an appointment for a week from now, not to use the truck. Kwel that is nice if you have another vehicle and not work. ‘Tis problems I found that they are been talk all over the social media and no action been taken. Right now I want these problems to get fit but the dealerships are low quality and worry free about the costumer once the vehicle is sold, no help soon enough and don’t really care about the quality of the
Product they are selling. I would like to know if these problems mention before are on recall or this darm computer are all so screw that it is really nothing wrong with the truck, please reply at lest with be nice that someone is reading this. Defenetly $55,900 for this type of truck just to get stuck with no power from the engine in the middle of an interstate hey it really suck, defenetly I am not recommending this vehicle to anyone,no one.
VIN 1C6RR7NM9GS144699


Johnny Martin August 29, 2017 at 9:54 pm

I have a 2015 ram blackout been in the shop for two weeks nothing has been done to it trying to not to stand behind the warranty not getting a straight answer


eugena mcfarland May 31, 2017 at 10:17 am

I have a 2008 Sebring I got in 2013 it’s been problems every snice I left a complaint already. can you PLEASE HELP ME.


eugena mcfarland May 31, 2017 at 10:08 am

hi, I have a 2008 Chrysler Sebring I am 55 years old and don’t have money to get the car fix I the door on the driver side won’t close right. it is making a fold in the door the.the engine light on. I step on the gas and the rpm needle goes there anything you can do.please. I didn’t know this car had all these problems. Please, please help.I live in Victorville Ca. this car is the only transportation I have. PLEASE HELP.


Djuna Stevenson August 26, 2016 at 8:37 pm

Bad customers service in Parts Department I brought a Dodge Durango vin#1c4rdhag7dc678335 had some recalls, been trying for months to get it done, no one could get the parts, so finally I decided to take it to Premier dodge at 13000 I-10 service road in New ORLEANS La.(504)218-1580,I pulled up to the service depth, and showed the salesperson the recalled letters I had and I explain to her about one of my remote keys wasn’t working, so I asked noel to order me another remote key and check to see why the other key remote didn’t work, she said okay, so we set up the appointment for the following week which was August 22,2016,so I brought my truck over to Premier dodge the week, got there for 6:45a.m,which my appt.
wasn’t there third person in line, once again explain it again, I told them that I couldn’t leave my truck over night because I had to go to work, been discussed that the following week before when she first asked me did I want to leave it before, that’s why we set up the appt. that next week early morning, so as it was getting late,I decided to ask a friend of my to bring me to check on my truck at 2:45p.m.I asked was they finished with my truck answer was no, so I said just give me my truck and what ever u had to finish it do it another time ,he said I’ll call you before we close to your truck, never happen I was calling them back to back never answered so I called from my house phone they decide to answer, once again I asked was my truck ready, she hesitate to answer me, it was almost closing time, when I finally arrived it was closed, very disappointed and inconvenience to me, had to search for a ride to get to work at 4:30a.m Tuesday morning, so after I got off I went up there still not finish with my truck the salesperson was so rude fussing and lying about my truck very unprofessional, so another sales person pulled him to the back and told him he was wrong then he offer me a rental truck ,but I had to come out of my own pocket to put a deposit down what kind of company does this, finally on Friday noel call to say my truck was ready ,but one problem still wasn’t fix my remote key, call back and they trying to give me the run around, but it was paid for.Now I see I have to get the News people involved 6on my side to investigate, or call attorney I don’t know where these company think they can get off just ripping hard working citizens off like we got money to lose, if no one contact me within 3days from now ,I promise it will be action taken. Mrs.Djuna Stevenson New Orleans La.70128(504)241-XXXXX or(504)209-XXXXX looking forward to hear from you very soon,I would like to compensated for my inconvenience.


Kay Bentley August 25, 2016 at 12:12 pm

Looking for information on a commerative coin. It is a silver dollar size (silver encased in glass (?)). The front of the coin has BILL OF RIGHTS 1791 1991. Also in back ground is upper portin of Bill of Rights with a feather ?quill pen) across bottom. Back of coin has wording LIFE, LIBERTY AND THE PURSUIT OF HAPPINESSwith our emblem bird. Bottom has ONE TRACE OUNCE .999 FINE SILVER. I would like any information you have on this coin


Susan July 30, 2016 at 10:37 am

I bought a 2016 fiatx
Electric problems. No one in this company even cares that I am paying for a vehicle that has problems.


William BURSE July 7, 2016 at 6:38 pm

Well I bought a 2015 dodge ram nice truck a little too costly for me when I bought the truck they told me that’s OK make five payments will refinance your truck lawyer payments and everything will be fine well that was all a lie just a pitch to get another sale I need seven payments and now I find out they never have and I was told they never will Rena refinance a truck or car under the second stances why does Putnam Chrysler dodge in Burlingame California have to lie so much I would’ve bought a truck with with lower payments but they promised me the world and lies and more lies I’ve contacted the Better Business Bureau if you have complain try going on the Internet for yelp you can put a complaint on there just like the Better Business Bureau which I have also what really works is get in touch with your local TV channel news they have a group that helps the consumers I’m doing that now public embarrassment might work


William Burse July 25, 2016 at 2:00 pm

To whom it may concern : I bought my 2015 dodge ram pick up truck from Putnam dodge Chrysler in Burlingame California with a promise of after five payments my contract would be refinanced and my payments would be lowered after being on a fixed income I believe the salesman but I was totally lied to and deceived into signing a contract with payments I could not afford I feel a honest car lot would not have to lie to sell a vehicle is a law broken can I do something if there’s anybody that can help I would be interested in suing this dealership the salesman and the finance person they all had a good skiing going and I wonder how many other people have been ripped off I think Chrysler should take some responsibility because they are representing their product in a Chrysler doesn’t know about this because I have contacted them more than one time about this matter and nobody will do anything shame on Chrysler shame on Putnam automotive buyer beware this company will rip you off


Chris Trammell May 1, 2016 at 9:35 pm

Bought a 2006 Jeep Grand Cherokee Laredo with the v6 engine,3.7 liter in 2008. ALWAYS did the maintenance as scheduled and took very good care of this vehicle. I loved this vehicle, the Jeep just flipped 100,251 miles and the engine total failed. No warning, no nothing. A local dealer outside of Toledo, Ohio…..wants $4600 to put a non warranty used engine in my vehicle. Only after that dealership told me, that V6 engine has a LONG history of failure and Jeep has nothing to fix the problem. Especially the years of 2005-2007 Jeeps with the v6 engines. I’ve called the Jeep corporate offices, emailed everyone I could find , and all dealerships basically with the state of Ohio. How come no one will answer me or attempt to help me. How about Jeep standing behind there vehicle and owning up to their XXXXXty product??????

Chris Trammell


Chuck DuBose January 20, 2016 at 9:27 am

Our commercial vehicle has been sitting idle for over a month waiting on a back ordered shift control cable PN: 52107847AK. Yesterday I’m told we are 958 on the list once the part becomes available. Currently there is no availability date. What are we supposed do? We have 11 Dodge Ram’s I hope we don’t have any more shift control failures. Please find me a cable asap.
Chuck DuBose
President and General Manager
DLH Energy Service


KOZETTE December 15, 2015 at 9:23 pm



Bryan September 29, 2015 at 10:30 am

Owned 2 Ram 2500,s… 2011 and 2014… worst experience with a vehicle and customer care ever with chrysler… 2 vehicles 15 trips to dealer with warranty work in 2 years and over 40 days without a vehicle and Chrysler is no where to help actually take care of their customers!!!!! No trust in chrysler… and completely dissatisfied… Hurley dealer in fl has been great… but their hands are tied in the issue… I challenge someone in Chrysler Corp to actually lift their finger and help out a single customer!!!! It’s bad when their own advises me of such experiences!!! I want my Chevy back!!!!


bonnie trammell September 18, 2015 at 7:58 pm

2001pt crusier best car we purchad we made this year it would start when would get to store after shoping the car wouldn’t start’ if we left in parkin lot it would start we have spent a thousand dollars on rent a car,,replaced everthing in your mid seventies this bad.
it had to sit all nigh brfore it would start again we cannot walk verey far
bonnie trammel ** winslet way apt1b Indianapolis in 46217 317 885****


Ben Thompson August 3, 2015 at 5:17 pm

My 2005 Grand Cherokee has on several occasions turned itself off while driving down the road. The last time this happened was at night and raining and the windshield wipers, headlights and everything shut off for several seconds while driving down the road. Because of this a tractor trailer pulled out in front of me with my children in the car and we were nearly killed. I had no light, windshield wipers, the brakes and steering were very difficult etc. I took it to the dealer today and they stated that there is a recall for this however no fix for the issue at this time?!?!?!?! This is completely unacceptable as my vehicle is completely useless, it is not worth my families lives to take the chance of driving it. I would like to know what is being done about this.


Rebecca A. Rudolph-Russell July 9, 2015 at 2:07 pm

Case # 27175095

I had purchased my vehicle (2015 Jeep Cherokee Latitude) last November of 2014 at Cunningham Auto (Edinboro, PA), because it drove smoothly, was reliable and safe. I received a call back in the middle of June (2015) regarding a recall for the air bags on my car. I made the appointment for June 29th, 2015 at North Pointe in Seneca, PA. Apparently there were two recalls that were done on my car that day when it was at North Pointe, which was found on the paperwork that I received. Once I received my car back I started having problems with it shifting and then loose of power going up a hill. The shifting was getting worse as the days went on and a noise start coming from under the hood of the car. I had my husband in the car with me this past Sunday (July 5, 2015) and he felt the hard shifting and heard the noise.
On Monday (July 6, 2015) I had called North Pointe to explain the problem I was having with my vehicle and the gentlemen had informed be “that there was nothing that could be done”. He indicated that Chrysler was the one that told him to tell customers that. He also informed me that there was a second edition to this software that will be another recall, but has no clue when it will be released. If I had known that there was going to be a second edition to this software, because the first one damages the car then I would have never gotten the recall done.
The fact that you (Chrysler/Jeep) have released a recall knowing that it has been causing issues with car really upsets me. Also what really bothers me is that I was not informed of the issues my car may have after this recall and that I would need the second recall. At this time my husband is driving my car, because it is not reliable or safe for my son or me to ride in it. I am all about safety and feel that a customer should be happy about the products they purchase. Since I have to drive my husband’s truck it is costing us more money on gas, due to me driving my son to daycare and then work and running my errands.
My car goes to Donovan & Bauer Auto Group (Titusville, PA) for a diagnosis on Monday (July 13, 2015). As I have read the complaints on this happening to other cars and my neighbor is having the same issue with her 2015 Jeep Cherokee Trail Hawk, I feel the issue with not be resolved. I would love to have my car back the way it was, which it was running perfect before the recalls were done.
I am extremely upset about this and sick to my stomach that I cannot even drive my car. I received a call from the case worker on Wednesday (July 8, 2015) and stating what Chrysler could do for me due to this situation. I also contacted an attorney to see what my rights are regarding this situation and what laws are out there. Since my car cannot have the computer go back to the original setting where it is not shifting like it is now and I do not want to be stuck paying monthly for a vehicle I cannot drive. I honestly feel that since this is causing a convenience for my family and me, I should be given the opportunity for a new car that is at the same value (MSRP) as the 2015 Jeep Cherokee Latitude that I have now. I would expect that a new car will not have these issues and will not make me so upset.
Rebecca A. Rudolph-Russell


Ray Kruithof June 18, 2015 at 9:16 pm

i am the very proud owner of a 2009 Ram 1500 4×4 with a bit over 130,000 miles and still going strong, completely dry underneath, With all original components except the Battery and a few bulbs, As a Disabled Veteran I wish to share this short bit, despite my damaged spine and preciously broken Ribs, I feel extremely comfortable sitting in the cab of my 2009 1500! Thank you for spending g the perfect amount of attention to detail in your product and production lines, Ladies and Gentleman of Dodge, Having owned only 4 dodge vehicles in my life time. I ask of you if at all possible, how does one get selected to test drive a prototype ( RAMCHARGER) that was my first dodge I ever bought just before Desert Storm, I really miss my Prospector. Wish I still had one,

V/r. ( I wanna volunteer)



Daniel G. Pesante April 17, 2015 at 5:48 am

Purchased a Jeep Grand Cherokee Summit on 3/19/2015 – Mr. Nicholas Volpe, (Salesperson), Mr. Ivan Ruiz, (Sales Manager), Mr. Bill ??? (Financial Officer) from Jim Browne, Tampa Fl, all failed to indicate or alert to the possibility of an additional tag registration and processing fee after the price was indicated, agreed upon and signed by both parties, in the contract!
Now Mr. Kevin Martinez, from the Dealership, wants me to disburse an additional $159.35, plus have me drive for 2 hours at my expense, to pay that amount, so I can then obtain the tags, when at the time of the sale and before the contract was signed, I was clearly told tags would arrive at my mailing address! ( The only additional expense was to materialize if I requested a special theme on the tag, which I did not request, and the additional costs were specified at that time! After refusing to pay for an amount requested a month after the contract was signed, I then requested for other ways to reach an agreement through a different way to compensate me, as this was definitely a mistake originated by the Dealership and not the customer. Mr. Kevin Martinez, replied, not their problem that I had to pay that amount or that it would soon be more of my problem, as I would be driving illegally in FL.


Terry March 16, 2015 at 10:46 am

I’ve been waiting for over seven months to have my JEEP repaired. There was a recall and the Dealership continues to tell me that Corporate has not given them the parts to fix my vehicle. Safty issues are a major concern with this Jeep because of a faultily part.


Mark Newland January 25, 2015 at 9:51 pm

My wife just purchased a Town & Country Van, new (2014).
All power lift gates & doors open, even when vehicle is locked. There is no signal and vehicle was left unsecured and full of snow, when found.
Need to redesign or change locking & doors. Power doors and power lift gate should not open without unlocking vehicle first.
Very poor design.


maria bell September 16, 2014 at 1:12 pm

I purchased car on July 28,2014 he sale mans scot dancuik and scot I drove the car off the lot for a hold month waiting on my license plate sot carpenter the manager told m my plate was there I got there they block the chrysler200 in with another car and called the police on me and said my car was finance but the other scot told me everything was a go he even talk to my insurance agent over the phone he fax everything over to him on Thursday evening I went That morning at 10 scot told me to come back with 500 hundreds ask him can I come in the morning with it he said your car is ready for you to drive. I told him I had the APLAN he told me I’M in this program for 6months If I pay my note on time I can come back and get something different and then I can use the Plan. I would never recommend nobody to Westborn there ratings are horrible online .I have no car to drive to get me and my daughter to school or work.


maria bell September 16, 2014 at 11:55 am

I made a complaint against WestBorn Chrysler about three weeks ago have not heard anything yet. they are very unprofessional. 313-598-XXXXx please feel free to call


Gina Wolfe July 9, 2014 at 12:30 am

I will start from the beginning addressing my initial concerns with salesman @ Davenport Iowa Kimberly Chrysler “Brannon”

– His customer service was done after we reached an agreement and Brannon immediately moved on to the next sale ignoring us through the entire process.
– He forgot (numerous times) several key components of the sale such as the service appointment (date), the pre-payment for the service, and the drop off of the vehicle despite our numerous conversations.
– He also failed to show up when I dropped the truck off.
– His quick blame on the service department for not completing the work on time, attempting to wipe his hands clean of the situation rather than finding and working towards a solution.
– I would also like to address his overall unprofessionalism from the moment we reached an agreement to the last time we spoke to him.

I would also like to focus on my experience with “Shannon” the sales manager

– He appeared intoxicated(still from night before) smelled of alcohol during our initial meeting, did not conduct himself as a professional, and was underdressed.
– He took down a list of what we added, paid for and wanted done with the vehicle, but obviously did not follow through with service, or his salesman.
– He failed to contact us or attempt to remedy the situation when your truck was not completed on time.(1 week later)

Lastly there was the Owner “Dale” failure to contact us within 24 hours.

FYI; I made a calculated decision to go with Ram, even had accessories added, and could not be more disappointed with my decision. I am extremely hesitant to ever bring my vehicle back for service, or to do any further business with your dealership. AS I love the truck! I am wondering if it was worth the nightmare I went through compared to the other pleasant experiences I have recently had at competing dealerships. Also management’s inability or lack of attempt to communicate with me and fix the situation is unacceptable. If possible I would also request that corporate contact us to find a solution to our problems with this dealership and their staff.


john donaghy April 27, 2014 at 9:00 pm

Trying to get warranty service on our 200 convertible and I keep being told it’s not covered….looks like nothing get covered…had a brake problem and now a carpet is falling apart…you won’t cover either….headed to gimcrack to get rid of th8s car….never will I buy another Chrysler made product….John donaghy


john donaghy April 27, 2014 at 9:02 pm



ann m murray April 8, 2014 at 2:03 pm

I purchased a 2006 PTCrusier in 2006, I had it servised when ever it was due, I took it in for a oil change and ask them to check out a noise I had for a couple of days. I was told I need a new engine, I asked him why when I only have 43,000 miles on it, he could not give me a answer. I hope you can? Ann M Murray , XXXXX Tartan Ave Springhill Florida, 34608


christopher dewey March 13, 2014 at 6:56 pm

To whom it may concern, Please save the Viper. I recently read an article in regards to two liability issues that concern the Viper at the tech and training centers that you support. the article said that you wanted these cars crushed because of that liability. I am a car enthusiast and I like big power ,big engines and rare first production or one of a kind cars. If I had the money to buy one of these cars I would. Unfortunately I don’t. If there was any way to find a buyer or donate them to a museum, please find a way to do so. Even though you claim that these cars have lost there technical value for training because of there age, they are still an important part of the car industry and automotive history. Please do what ever you can to save these cars.

Christopher Dewey


Katz Wilbourn February 4, 2014 at 3:23 am

In writing this I realize that it will most likely fall on deaf ears but it is important that I make this statement on behalf of all the RETIRED employees AND the families they support. My husband retired after 32 years of service with Chrysler in Alabama. Many events took place during his employment….some good….some bad but no matter what he continued to support his mother company. During the 1970 financial emergency it was he and his co-workers that took pay cuts and concessions to insure the future of Chrysler so that the “active” and “retired” employees would have a means to support themselves and their faimilies. He made contributions to Chrysler sponsored charities and even helped restore the Statue of Liberty out of his own paycheck. Now comes the time in his life that he worked and prepared so diligently for. The time where there should be comfort and rest. The time when the company he supported and helped grow would return those favors as promised. This is not what I see happening! I see him struggle over making ends meet while insurance companies pay less, cost of living soars, and only minimum adjustments are made on his pension check. There is no fairness is how you treat your PAST employees. Not even a Christmas bonus or profit sharing check? REALLY? Beleive it or not SOME of these employees are still living! That’s right, they haven’t died off yet but seem to have been forgotten for their long years of dedicated service to this company. $2500.00 profit sharing check for ACTIVE employees ONLY? Are you kidding me? There would be NO ACTIVE employees if it were not for my husband and his co-workers! Chrysler would have been thrown by the wayside years ago just like our retirees are now being done! And to add more to this story…he STILL purchases only Chrysler vehicles (for which the money goes back to the company and their ACTIVE employees) as to guarantee that this automotive company continues to thrive in AMERICA! I am his wife….his disabled wife….with only a disability check to show for my 35 years of work and the small check I do receive goes to pay for MY insurance, doctor co-pay and medications. How many other “retirees” are suffering just like us? Anyone run the stats on that before negotiations left these “retirees” to figure it out for themselves? Just a thought….YOU WILL BECOME A RETIREE AT SOME TIME IN THE FUTURE IF YOU LIVE LONG ENOUGH! WHAT WILL BE IN THE CONTRACT FOR YOU AND YOUR FAMILY? AT THE RATE CHRYSLER IS GOING….THE ANSWER WILL BE NOTHING! You guys need to wake up before it’s too late for ALL OF US (Yes that included YOU!) And as I stated above, I know this e-mail will most likely be ignored but there was a time when PEOPLE mattered to Chrysler and this company acted on the behalf of ALL their employees…..not just a select few. And maybe that company no longer exists, but I would like to think that it COULD be that company again and be a model that other companies set THEIR standards by. Sincerely, Katz Wilbourn


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