Chipotle Corporate Office

Chipotle Corporate Office Address

Chipotle Mexican Grill, Inc.
1401 Wynkoop St Suite 500
Denver, CO 80202

Contact Chipotle

Phone Number: (303) 595-4000
Fax Number: (302) 674-5266
Email: Email Chipotle


CEO: Montgomery F. Moran
CFO: John R. Hartung
COO: Robert N. Blessing Jr

Chipotle History

Chipotle was founded in 1993 by Steve Ells. Their first location was a former Dolly Madison ice cream location. The second and third locations were added in 1995. An additional five Denver stores were added the following year.

In 1998, Chipotle sought outside investors to scale the business more quickly. The first stores outside Colorado were opened in Columbus, OH and Minneapolis, MN the following year. The company continued to expand and eventually went public (IPO) in 2006.

Chipotle currently has over 1300 locations in 43 states.  International locations include Ontario, London and Paris.

Chipotle’s corporate office and headquarters is located in Denver, Colorado.

{ 393 comments… read them below or add one }

Gary lawrence July 24, 2015 at 5:49 pm

Today makes the fourth day this week we have eaten at chipotles and the food is always the same high quality. The service is acceptipnal at the westgate store in Glendale AZ. The first person we see when we walk in is Eli with a big smile and he is a hard worker, as is. Vanessa, Scheental, Amber, Hunter, Tim, Nancy, Daisy, John, and of course Allesa who does a great job of leading this team. I have been in the food business for 50 years and would be glad to have any or all of these young people working for me. It’s exciting to see the youth of today with a good work ethic. No wonder your stock keeps going up it sounds like you have good people from top to bottom. Thanks Chipolte, my wife and I love this store.


Hassan Abdelrahim July 20, 2015 at 4:25 pm

I went to the store last night at 9PM and the store was opened. There were customers inside the restaurant and outside. I started to order, first i said rice and then second beans. Suddenly without any introduction or reason the employee behind the counter took off his gloves and put his finger inside the beans saying, which beans you want, you have to be specific. I was shocked from his act, and what made me more surprised that the staff standing around him are laughing and smiling. It seems like they are doing this act a lot and it is a normal behavior, maybe with the customers they don’t like or they are discriminating against. I got so upset and asked him what is wrong with you, and why you put your finger in the food. He laughed and said because it is my last day. I don’t know if he lying or not and I really didn’t care because I’m dealing with business not with an employee. I asked for manager to talk to, and I stepped aside to let the customer after me go ahead and order. It is ironic that they got from the beans he put his finger in, but I didn’t talk because I didn’t want to make it worse than it is. The manager came, and I told him what happened. For the second time, I didn’t know what to do because the manager started to blame me saying that my hand passed the glass and started to go on and on about the glass which i don’t know from where he got this information. So, I told him that your employee put his finger in the food and you are blaming me, but to be honest I was very upset and loud. What happened next wasn’t heard off, the manager started screaming at me “get out of my store “pushing me with his chest, and his mouth almost touching my nose. I told him don’t touch me, but he kept doing that. So, I told him I will call the police and I will call department of health. He said fine call whatever you want but outside the store. I went out after I was humiliated and discriminated staging and I called the police. The police came took my report outside and he went inside took the manager’s report. The manager denied that i told him about the finger story, but he admitted that the employee put his figure in the food because it was on the camera. The police gave me the report and he told me that you can go to the court and have a civil case against them, and he advised me to call you to see how you would solve issue like that. I did call you during the incident, but you were closed. I called you today again twice, but after long time of holding, the line got cut off. The security of the outlet which the restaurant is located in came when i was with the police and they made other report as well. The police report number is: 15-421312, and the phone number of the security office is (631)667-3600. At this point, I’m looking forward to your respond how you will deal with this incident, but I feel that definitely, I should call Department of Health and BBB. In case of your solution is not satisfying me for the humiliation and the discrimination i got in your business location, i will go a step further to the civil court.
Hassan Abdelrahim

Address of your location:
T: 631.586.0301
F: 631.667.0301
Mon-Thu, Sun: 11:00 AM – 9:00 PM,
Fri-Sat: 11:00 AM – 10:00 PM


Raymond Love July 18, 2015 at 1:14 pm

Hello to whom it may concern I just started working for chipotle in sacramento and i have had a few problems in which I had try to resolve with managers within my particular restaurant and I really would like to talk to someone from corporate because I don’t believe I had been helped and can’t seem to get a number from the management when I asked. Please e-mail me or call me I can give my phone number if e mailed.

Thank you.


Joseph Slocum June 13, 2015 at 3:28 pm

My experiences at chipotle in Bridgewater, NJ has always been below par. I visited the Bridgewater, NJ location on June 13th 2015 and was very disappointed with the services and completed disrespect I received from the General Manager Marco Lema and his staff. I ordered three burrito bowl for myself and fellow co-worker and requested for little more of rice and chicken to be put on our burrito bowl. I requested to speak to Marco and express how i was treated and his respond was do I want my money back. I can’t believe a GM who is responsible for the entire store will deliver a terrible experience to a loyal customer. DO I WANT MY MONEY BACK….


Shelia June 1, 2015 at 12:19 pm

I went to Chipotle Saturday May 29th in Indianapolis, IN around 9 p.m. I order 4 burritos and burrito bowl. I felt very rushed!!! The young lady that was helping me was doing a great job but when the gentleman started helping it was all over!!! I couldn’t answer the female and the guy at the same time so he just pushed all of burritos out of his way to help the next person in back of me. The customer in front of me ordered 5 burrito bowls and the gentleman tooked his time. I thought that he was very unprofessional and rude. If I wasn’t picking up for other people I would of just walked out. I did choose to leave my order behind. I love Chipotle and we eat it few times a week. I think that I will avoid Chipotle for a long time to come and will never go back to that location again!! I spend too much money to be treated that way.


anthony May 25, 2015 at 3:37 pm

visited chipotle on 1249 NorthLoop West and ordered a steak burrito returned to my job to eat. The meat was not fully cooked. I called back and some sill girl answered trying to joke while I was explaining my situation and sarcasticly explain that’s just the way it is. I did not approve of her behavior or should I say phone skills (customer service) she was complete unproffesional. she than passed my to a manager I suppose put the phone down as I waited and the same girl who first answered was laughing in the back ground saying that person wants to file a complaint loud as can be. Well the young girl answered very nice, I explain the meat was not cooked all the way and she replied that is the reciepe and the steaks is cooked that way, she quoted you know us latinos like it that way fully cooked and caucasians like it raw half way. she was not being ugly but lesson to be learn I was in shock and which I was there to tell her not to ever say anything like that because that very racial.


PAST Customer May 22, 2015 at 12:06 pm

My son was offered a summer job. He is a member of the Ohio Army National Guard. His unit was activated for two days in support of riot prevention. He returned to the Maxtown Rd, Westerville, OH store to begin his job only to be told that due to his military obligations, the company would not benefit from the time they would spend training him. A wonderful Memorial Day message. Chipotle may not honor and respect you, but many of us do! Thank you for your service!! Ever heard of USSERA?


Wanda Ballentine May 21, 2015 at 9:41 pm

I just wanted to write to thank you for getting rid of GMOs, as I heard you were getting many complaints- but my god- the difficulty in contacting you is horrendous – who knows if this will ever be seen.


Donna May 14, 2015 at 12:20 pm

Hello, I am a true customer of Chipotlein Norwood and today (5/14/15) was a horrible day for me to go and get lunch for me, my boss and co-worker’s. I went to order and there was not fejia’s ready so, they told me 15 mins while i went to stop and shop across the street came back and the fejia’s was still not ready. I have a job just like them and if I am on lunch I should be able to get everything that I want in my bowl!! The management there is horrible and slow!! Lunch time is the busy time of the day for any restaurtant and everything should be all set…..just a customer who had a bad day with management today I do not know if I want to go back there with that kind of person (s) running a store who is not ready for the busy lunch people….just saying :(


Sandra May 12, 2015 at 2:57 pm

3161 long beach rd
Oceanside NY



Julie May 4, 2015 at 4:17 pm

Chipotle 05/04/2015 Order # 139 $54.61 @ City of Industry, Ca store :
Online ordered from office staff was not recognized at store.
Staff did not want to take order, just told me to go see online designated staff who could not find order. I went back to line to order several orders for the office staff’s lunch, all 6 orders were shubbed into 1 paper bag. When I arrived at office, the paper bag broke.
When I ate the burrito, big “ROCK” was chewed between the rice & black beans.
Very unprofessional service plus not sanitary food service done.
Very dissatisfied customer. We would like to hear your respond from the Chipotle Headquarter asap. Thank you.


Steve t April 30, 2015 at 4:41 pm

Congratulations on the bold move to reduce GMO foods from your menu! Every step in the right direction is a step in the right direction, and will contribute to the quality, healthiness and good taste of your meals. Thank you for your leadership in this area and your responsiveness to increased public awareness!


Amber Edington April 30, 2015 at 3:50 pm

Very upset! I went for the first time to the location at 1401 OXFORD ROAD,
ATLANTA, GA 30307 to meet a friend for lunch. I parked my car and ran across the street to help said friend get her 2 children out of her car. Within the 5-7 minutes it took us to unload the kids I got a boot put on my car!! We were eating at Chipotle, I was just helping with the kids!!! I was told, oh well you left the property!! I will never eat at another Chipotle EVER!! Really? I was helping get the kids out of the car!! Employees just sat there laughing.


Shanique hurtt April 29, 2015 at 3:21 pm

Im am very upset about how me and my 3 friends were treated yesterday! We went to the chipotle on our lunch break and the attitudes there were disgusting ! They rushed my friends and I being last to order was argued with about not asking for beans when my friend in front of me clearly asked! Then throwing the bowl away with an attitude the young lady had the girl next to her make the bowl. At this time the young lady gave me dirty looks ; when I asked her was there a problem she said yes . I then asked her what do u plan on doing to solve it. At the point the Latin lady who were on salsa tried to rush me until I told her to wait and don’t rush me . Someone went and got the manager and as he came out he began rubbing the African American girl shoulders who I had the problem with which was unprofessional and very sickening . The young lady still began to give me dirty looks until I said I was going to call cooperate . This was 04/28/2015 7:43 pm at 801 goucher blvd towson md 21286. We than caked the store to speak with the manager he rudely said if you have to call cooperate call them but I don’t have the number . I said I wil and I will tel them about your attitude as well! Over all worst experience ever and they owe me and my friends an apology ! And not to forget the sold me stale chips!


Stephanie April 28, 2015 at 10:11 am

Thank you for leading the way on eliminating GMOs from our diet. There are many unknowns about GMOs and consuming them is really playing Russian Roulette with our well being. We do know they are bad for the planet, all the more reason to avoid them. Thank you, Chipotle, you have made my day!


Mary Huber April 27, 2015 at 3:36 pm

Congratulations on eliminating all GMO foods from your restaurants. That is a very big achievement that is being celebrated by more people than you realize. It’s HUGE!


Dessa Stone-Pividal April 27, 2015 at 1:03 pm

Hello, we would like to see if Chipotle would like to help promote the Tampa March Against GMO’s (Monsanto) on May 23, 2015. This is a worldwide event and has had over 2 million people participate in the past. The Tampa Event will have family-friendly activities and speakers prior to the March. We will also have Non-GMO businesses tabling with educational materials and giving away free “stuff”. It would be wonderful to have your local Tampa Chipotle’s particpate maybe in providing food. Also, if you would like to sponsor a Banner, we could have it lead the March. Also, would love to have POSTERS of the March details in your local stores. We have had over 750 people participate in the Tampa Marches in the past. With Monsanto, Glyphosate & the Dr. Oz saga in the News lately, we expect a large crowd of Moms, Dads, Grandparents, students and more. Please contact me at your earliest convenience.


Tish April 23, 2015 at 2:15 am

Today I purchased a steak burrito from the chipotle location in Moreno Valley Ca. I love your food, but today it was awful. The 2oz of meat I had on my burrito was full of fat. It is very sad when I’m eating and I have to spit out pieces & pieces of steak & fat that I could not chew or swallow. Please try to purchase a better piece of beef. Thank you


frank evitts April 21, 2015 at 6:57 pm

chipotle is anti American, anti 2nd amendment, an anti constitution there fore my family and friends don’t support you, your company does not support 2nd amendment we don’t support chipotle plain and simple —you don’t like 2nd amendment I don’t like you–along with wild buffalo wings, Panera bread, starbucks,—by the way your earning dropped today could it possibly be gun owners aren’t going to your stores—I think u were down 4% good for you—liberalism at its finest at chipolte


Godwina Weah April 21, 2015 at 1:38 pm

Hi, I’m gonna start off by saying that my whole family and I are huge Chipotle fans, we frequent the Westbury location (135 Old Country Rd Carle Place) at least two times a week. I live in Rosedale which is over a 25 min drive, so there is defitnitley something special about this location. I’ve recently had two new Chipotle locations that have opened next to where I live, both are literally five minutes away, but refuse to eat there because of my loyalty to this Chipotle. I’m sure that these locations are also awesome, but the staff and service that I receive at the Westbury location is unbeatable!! starting off with management. The manager Phil is always friendly, always smiling, and just a pleasure everytime we visit. He makes sure that the restaurant is always clean for the guest, that the food is constantly being replenished and always say hello. His apprentice Jose is also really sweet and funny, the staff is always smiling, and are very accommodating.. I can go on and on about how much I love this location and the people that work there, but this email would be way too long… I also wanna say that after reading some of these negative comments posted on here I am even more thakful for my Chipotle… I hope you give these individuals and this store the recognition that it deserves. Thank you for taking the time out to read this. Have a great day


Gary lawrence April 20, 2015 at 6:24 pm

Congrats to your company once again for the Chipotle cultivation festival which was absolutely great. You did it up well as there were plenty of portable restrooms and everyone of your people were very informative and excited about being there. Alyssa and. Chantel from Westgate were like cheerleaders, how fun it was along with being put together the best I have been involved with. This was well thought out. A great team you have being so productive and with little problems as I could see. For your first time it was a TOUCH DOWN! My wife and I liked the Kale salad better than the Chop Shop, meatballs were good though. We love Chipoltes, thanks again!


Chipotle employeeeee April 16, 2015 at 10:51 pm

Okaaaay. lol I’m reading these comments & im just so like annoyed bc it’s like some of yall sound so spoiled. Yall prolly the lil white kids who got whatever Yall wanted growing up yelling & disrespecting your parents. I can’t. Chip employees are disrespected ALL THE TIME. I’m a cashier so I’m the bunt of most of the disrespect. Of course I can’t do anything or speak my mind when cups being thrown in my direction, called out my name & being spoken to like a dog bc then you ingrates would have another complaint & I love my job a lot more than I love most of these customers. I’ve seen my GM being cursed out savagely multiple time over the most ignorant of excuses.. Most of them being completely, ABSOLUTELY wrong. Still same thing out her mouth “I’m really sorry sir, would you like a replacement or a refund?” You know how much money we lose everyday tryna make yall ugly attitudes go away? I like to think these “rude employees” are people who once where nice & had good customer service, they just have lost their patience with yall. Smh


lauren April 16, 2015 at 6:59 pm

hi, i am a former kitchen manager at the rasmey location … i have a complaint about the Gm there. he fires good people, food has gone down. and he give himself 12 crew workers when he opens and when were one else opens the store he give 4 or 5 than , two crew member calls out. he still has the former friend of mine there , after she claimed that she got hurt… and was gone for 8 months , now she still there…. he also said i wasn’t good enough to be there anymore. when i have a degrees in hospitality and tourism… and i know what right and whats not. so i know more than him. but Marcin wostiki only cares about him self. the Ramsey store will be Macrin i ma not a good fit. which is a lie. please email me back and i would than give you my number so we can discuss this matter


frank evitts April 21, 2015 at 6:59 pm

this company is anti American


Kristian April 11, 2015 at 10:41 pm

Good Evening,

I first must say how appalled and distastified I am with the lack of customer service that this location provides. I have been able to put up with it on my last visit here which was about a month ago. Today, I decided to write this letter to you all because either the management team or the district manager needs to do something about the amount of disrespect and ridiculous attitudes that this establishment represents. I understand everyone has an off day but I work in retail as well, I am currently an executive team lead in customer service . The cashier that seems to always have an attitude is name Alexis. Please review some form of training with her. I will continue to write until my voice is heard. This is not what chipotle stands for and something needs to be done.


Betty April 9, 2015 at 7:10 pm

I am a die hard customer and now I feel like chipolte should really train their employ to know how to speak act and keep them them appropriately dress when they are offering customer service especially handling food. I was at the location in timonium maryland and I sat and overheard a conversation that really if I was in the line I would have walked out a lady came in and ordered two chicken and a vegetarian so she ask the server to put the guacamole from the vegetarian on the side of one of them since she is paying for it the server did when the lady got to the cashier she said I’m I paying for the guacamole instead of the cashier politely help the customer she said “HELLO’ with her head moving from side to side as if the customer don’t have any sense she should have help the customer instead of been rude nasty and inappropriate the customer was not begging she is already paying for the guacamole she ordered vegetarian so the customer just walked out I was blown by it I was so upset I had to write and complain too many times these unkept customer service get away it was around four forty five April eight 2015


Jonathan Sorrentino April 6, 2015 at 5:48 pm

Dear Mr. Montgomery,
Your store in Cheektowaga, NY offended several Firefighters including myself who have been regular customers for years!

I called your corporate office and was rudely stoned walled into the apparent only option of informing you of my complaint by email, which has only further upset me and left Us with the desire to never eat at any of your stores but also to have all firefighters & their families boycott your Restuarants!

Your local store and corporate customer service employees have a poor concept of how to treat customers!


Disappointed Customer


The dude May 4, 2015 at 7:48 pm

They also have a person who killed a child employed there! Google if! :)


Cheyenne April 2, 2015 at 10:05 am

Hello let me just start by saying I a huge fan of chipotle, I love their food so much I saw myself becoming a part of their team. I applied for the chipotle in menifee California and got the job. Sadly the girl that trained me was very rude and forced and she made it clear that training me was the last thing she wanted to do. One girl was even caught laughing me since I struggled with rolling burritos. The biggest issue is that since I quit I was expecting my last check and it has been 4 weeks now and they haven’t sent it to me. I think I am going to take this to court because this is ridiculous, I deserve to get paid for my work, it’s the law.


Keasia March 30, 2015 at 3:18 pm

Hi my name is Keasia and I’ve tried Chipotle one time out of my whole life and I liked how the Employees where very nice and respectful so I decided to apply because I thought it would be a great job for me to be around because of the environment well I had an interview today because the manger at Chipotle said they were in need of the help when I talked to her on the phone. I arrive to my interview 15 minutes early because I am time cautious; I walk inside and everything , The Employees welcome me , smile . I spoke to one of the Employees and told her I was there for an interview she told me to take a seat , I waited for about 10 minutes for the mangers to come over an talk to me. 2 Ladies walked over to me and Introduced they’re selves and The ladies asked me questions and everything about my self and Chipotle, Then the one women said they were going to talk about me in the back for a few and then walked away then another different 2 ladies came out and introduced their selves one of the ladies were very mean and forced and the other was very nice and comfort they asked me the same questions as the first 2 ladies did , I gave them the same answers as I did the first ladies then they walked away and the one lady walked away laughing and was saying designate words about me and made me feel uncomfortable then the first lady that came out the first time come out again and told me she wasn’t interested in me and to try again another time and good luck… I felt as though that was a waste of my time and effort of me going up there if they were going to put me down like the way they did.


K Meiser March 9, 2015 at 6:20 pm

My son joined the Marines and is leaving in one month. He has worked at Chipotle for about a year. Since announcing his decision to join the Marines his GM has punished him by cutting his hours down from full time, including over-time down to about two days a week. He requested Tues and Thurs off, along with Saturday morning for his PT. She called him difficult and told him she couldn’t run a business around his schedule, but she can schedule other employees off for an entire week for spring break. Hmmmmm, party in Florida or a couple of days off per week for physical training to prepare for boot camp so my son can protect her freedom. She forced him to quit. I also might want to mention that another thing they like to do is change the schedule on him.. posting it and then when he’s not there changing hours, adding shifts and then he is accused of not showing up for his shift. This last time he took a picture of the schedule with his phone and sure enough she added a shift and wanted to know why he didn’t show up. Really? THE TELEVISION, RADIO AND ANY OTHER MEDIA IS GOING TO KNOW EXACTLY HOW CHIPOTLE TREATS OUR MILITARY. I’m so embarrassed for this company that they promote people to positions that they have no business being in. I encourage everyone to boycott this company.


Keasia March 30, 2015 at 3:20 pm

Yes I feel the same way about how I got treated at my Interview today, it was very discouraging.


L April 17, 2015 at 6:43 pm

Thank you for telling us this. We just had a horrible experience there. I have written an email and called headquarters (none there will talk to you tells you it comes from the top). I too and family and friends will never return.! Have you had luck informing media of this?


you dont care Chipotle March 1, 2015 at 9:46 pm

With all the comments that I just read, simply enough I know now to even bother with my complaint. I made my decision not to eat there anymore. now I know why the the worker showed no concern for the service or customers at Berwyn Illinois the Cermak location by Harlem Juan the manager was too much of a diva, and was not having it.


Carol February 25, 2015 at 6:38 pm

I’m sitting in the parking lot of chipotle in Fresno, ca.
I just ate the Worse steak burrito I have ever eaten .
The steak was ALL gristle ..
absolutely Disgusting .
There corp. office will not talk to anyone , they just want you to email..

SCREW chipotle..
BTW, I feel like Throwing up from this Crapy food..if I was not so Hungary I would have
Eaten the 1/2 I did…


Chris February 20, 2015 at 7:36 pm

i am a huge fan of Chipotle. Can you PLEASE add more than one cash register to your establishments? I think it’s sad that I have to wait in line for 15-20 minutes? Thank you.


alejandro February 18, 2015 at 12:54 pm

Hello Chipotle, I have many business propositions that will further increase your revenue. One simple alternative is switching your table salt for sea salt. This will increase sales as more “health conscious” Individuals will purchase your product. Have a whole lot of where that came from. Email me for business inquires. Ale****


jose mendez February 13, 2015 at 5:55 pm

I wad just wondering how chipotle allows a manager and an employee to have a relationship i don’t get it. That caues favoritisum cause the manager to cover up everything there partner do they cover it up,make their schedule the way they want it. Its not fair to all the other employees because of one person getting out of doing there job all the other employees have to do for them its not fair. A MANAGER AND AN EMPLOYEE SHOULD NEVER HAVE A SEXUAL OR ANY OTHER TYPE OF RELATIONSHIP WORKING IN THR SAME PLACE!!!! This is going on in the chipotle in Hicksville NY. Some one needs to do something about every employee should be treated the same.


Samantha hanson February 10, 2015 at 9:05 pm

Please visit and review all the Chipolte related reports. You will never want to eat at Chipolte again.


Samantha hanson February 10, 2015 at 9:03 pm

Rosalyn from the Corporate Wellness just NOW returned my call, only to tell me that she suspected norovirus as bein the cause of my illness, not chipotles negligence. She said that no one had called out sick so the stores employees were most likely not the cause. That was my third visit to the location and the previous times I visited there were employees sniffling and congested. Unless chipotle can test each of the employees that handled the food that was served to me and determine that they did not infect me, I find that response as unacceptable. Basically Chipolte will not accept responsibility for this, and I am the one that had been inconvenienced, missed work, and had my quality of life jeopardized for 2 days. Way to go Chipolte. I will spread the story of my experience with as many people as possible.


Samantha hanson February 10, 2015 at 7:45 pm

As of 7:30pm Rickie from the corporate office finally returned my call only to tell me that there were no other reports of sick was and they had concluded my case was not a result of their negligence (of course). I do not have health insurance and have been unable to seek medical assistance. Rickie’s supervisor Haley said they would have their third party wellness company contact me and that has not happened either. Basically Chipolte does not care about the safety or wellness of their patrons. This has been handled extremely unprofessionally. I will never eat at any chipotle restaurant again and will urge every person I know to do the same. The lack of care or compassion or responsibility is inexcusable.


Samantha hanson February 10, 2015 at 12:54 pm

The lack of ability of chipotle to provide customer service is absolutely deplorable. I have food poisoning from my visit to a chipotle location in Stuart florida yesterday and have been violently ill for 18 hours straight. When I called the store they took my name and number and said someone would call me back. That has not happened. I need to see a doctor and getting an offer of a “free meal” is insulting. I am violently ill and will be contacting the health department and local news outlets. Way to go chipotle.


Katelyn Guiterrez February 7, 2015 at 3:13 am

I am an employee at a Chipotle in Colorado Springs and I HATE my job. My GM is an arrogant asshole. I was sick and he threatened to fire me for being sick because he thought I was lying so I had to call the hospital and have them send him paperwork or he was going to fill out termination papers. Then, he gave me a total of 14 scheduled hours of work in a two week period. 7 hours of work per week when I have to pay bills all because I missed a few days of work due to a serious illness. I feel like he purposely targets me as someone he can walk all over. I have cried at work because of him. Now, he has targeted me in the sense that when I come into work he will try to take my phone from me because i got caught on the phone once ASKING MY MOM TO BRING ME MY HAT I HAD FORGOTTEN AT HOME!!!!! Its ridiculous. there are workers who are constantly on their phone IN FRONT OF CUSTOMERS!! I was i the break area where customers could not see! I honestly would quit a long time ago but i need this job.


Kortney February 11, 2015 at 1:07 pm

Don’t feel bad.. I worked for my chipotle for nearly 2 years and got fired after the fact I was already disabled and they fired me the day I notified them of my pregnancy. At least you still have a job…


Sue February 4, 2015 at 1:29 am

I called the customer service line because the Chipotle web site was extremely murky on how to purchase a gift card WITHOUT having it emailed to another’s iphone. I spoke with a customer service rep that guided me through a maze of “enter a period here”, “enter” here — all actions that no one would EVER know. I asked to speak to a supervisor — he claimed there were none on site. Hmmm. So I asked to have a supervisor call me in the morning — and he hung up on me.

This is customer service from a supposed up-and-coming restaurant. I am nonplussed and have decided to purchase a gift card from another restaurant that makes it so much easier to achieve what I intended.

Let’s remember, folks — your most profitable customers are older ones — ones that may or may not embrace ecards texted to iphones. Don’t forget them, ok?


Nicole February 3, 2015 at 7:14 pm

My daughter and I enjoy eating Chipotle from time to time. I picked up 2 Burrito Bowls for us after she got out of school. Chipotle located in Melrose Park, IL, is about 10 minutes away but due to the bad weather this week in Chicago it took about 20 minutes. When I made it home my daughter opened her bowl up and there was a hair in her bowl. I call the manager to report it and all he said was to bring in the receipt and he will give me another bowl. I am very disappointed in the way this was handled. I took the bowl back and they made me another but General Manager Yeremy Loyola never once offered me anything for my trouble, I feel that is very bad customer service especially from a General Manager. He basically took the bag and receipt and asked the worker to make me another bowl and comp it. No apologies or anything for the inconvenience. Finding hair in your food is very serious as well as Nasty and I felt the Manager should have been more apologetic and concerned and offered me more than just another bowl as a replacement.
Maybe Chipotle should require hair nets instead of caps and re-evaluate the General Manager at this store.


Carolyn Brandt February 4, 2015 at 11:54 am

Your concern is understandable, however, they Chipolte has made the same accommodations as other restaurants. I found a hair in a find dining establishment a few months ago and they only apologized. Hair is 100% natural, it is not like finding a piece of plastic in your food. In my view, this is an over reaction on a restaurant who does more than 80% of the restaurants out there to make sure the product is fresh and healthy.


Eva Lois Kalenak January 31, 2015 at 9:21 pm

I live in Odessa, Texas and there is a new Chipotle’s. The workers all just stood and
Did not greet us. I had to tell them this
Is our first visit. It was Saturday and there
Was very few customers. The food was
OK. Odessa is full of Mexican restaurants
With drive through windows. I am very
Concerned it will not survive.


Jo January 31, 2015 at 5:56 pm

A co-worker and I went to the Chipotle in East Peoria, IL to order lunch for several members of our office staff. This was on Friday, January 30, 2015. The store was busy but the crew worked quickly, politely interacted with us, and thanked us for our purchases. We took the Burrito Bowls back to our office and all five of us were more than happy with the quality and quantity of food. Pork for one order was not available so we substituted chicken. We will return. Thank you for the fast service and flavorful lunch.


Yesenia luna January 31, 2015 at 4:12 pm

i had the worst lunch for myself and my staff. placed an order early in the morning had one of my girls pick when the order made it back all the orders are worng every single order was WORNG!!! 2 of the borritos orderd did not have any meat in them they did not put the name on the order so we did not know who food it was it was a huge mess and we call to inform the manager about this and he is argueing with us about the order that it was done correct this was the worst LUNCH EVER NEXT TIME I MAKE A BIG ORDER FOR LUNCH IT WILL NOT BE WITH CHIPOTLE!!!


marlon January 26, 2015 at 9:39 pm

1/26/2015. today was a SOFRITAS PROMOTION AT CHIPOTLE. this location was 4015 richmond road, warrensville hts ohio,44122. i stood in a whole hour, and as i got to the front of the line, the workers pulled out a sign that read,WERE SORRY FOR THE INCONVENIENCE BUT WERE UNABLE TO SERVE OUR SOFRITAS. THIS WAS VERY POOR MANAGEMENT. THEY DIDNT EVEN HONOR IT WITH ANYTHING ELSE. i eat at this chipotle at least 3 times a week for lunch.


Bonnie January 26, 2015 at 2:49 pm

Today I survived the line at your Eagan, MN Cliff location however not without disappointment.
The 1st employee didn’t seem to know difference between a Sofritas and a burrito,
then they forgot the tofu, then the person wrapping it dropped it and just rolled it up in a ball of mess, then when the foil would not fit she asked if she needed to remake the item.
The one they remade had different ingredients than what I had originally selected.
No one seemed to care if the order was right….This store needs a district manager to give them a pep talk soon!


sheryl January 26, 2015 at 1:03 pm

I went to chipotle located 2605 south stemmons freeway Lewisville Tx I ask the worker about the promo offered Monday Jan 26 2015 , so I ask for a vegan burrito , she said they dont have that that kind I mention thr promo that I originally heard on the news Sunday jan 25 channel 4 fox I ask the manager and instead of checking I was brushed off and they dont have that . So I ordered something else and when my receipt came the promotion was clearly written on the bottom of receipt wwhen I ask him about it he looked like I did not know what I was talking about he finally wrote 2 names on the receipt max or branden and they were the only ones who could help me , I really did not appreciate the way I was treated , the managers of this store need to be more updated on you all promotion s and not make cust feel stupid for asking about a promo chipotle put out there I will never vist there again or any other I will express this all to my co workers


amber January 24, 2015 at 10:06 pm

Hello my name is Amber. I use to be a former employee at Chipotle located in Tyler Texas. Food was great but management or at least people that thought they were over somebody were rude. You probably had a higher position than me but I was older than most of the kids there so I should have been treated with respect. Shortly after my promotion of the first takeout specialist they ever had and management didn’t even know how that position worked, I was fired for no reason. Unemployment even agrees as I got a letter back from them saying so. But yet still couldn’t collect any compensation. I was pregnant at the time and devastated. I hope that no one is ever treated like I was treated.


Lauren January 21, 2015 at 7:53 pm

Hi my name is Lauren and I’ve been eating at Chipotle for years and I’m obsessed with the guacamole! Today I was craving Chipotle so omw to school I walked to the nearest location from my bus stop at 1501 3rd ave Seattle , Wa 98101 I ordered my usual to go burrito bowl, fried rice, black beans, chicken and steak and all the other toppings except the sweet corn, chips and side of guacamole. To my surprise as I’m eating during class I taste something hard and i spit out a large crispy leaf which somehow survived through my chewing. I never been this disgusted in my life and I’m asking that you please do something about it. Thank you


Chipotle employeeeee April 16, 2015 at 10:28 pm

They are bay leaves. The rice is cooked in them. Completely safe, you’re overreacting lol


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