Chipotle Corporate Office - Corporate Offices & Headquarters

Chipotle Corporate Office

Chipotle Corporate Office Address

Chipotle Mexican Grill, Inc.
1401 Wynkoop St Suite 500
Denver, CO 80202

Contact Chipotle

Phone Number: (303) 595-4000
Fax Number: (302) 674-5266
Website: http://www.chipotle.com
Email: Email Chipotle

Executives

CEO: Montgomery F. Moran
CFO: John R. Hartung
COO: Robert N. Blessing Jr

Chipotle History

Chipotle was founded in 1993 by Steve Ells. Their first location was a former Dolly Madison ice cream location. The second and third locations were added in 1995. An additional five Denver stores were added the following year.

In 1998, with 16 locations in Colorado, Chipotle sought outside investors to scale the business more quickly. The largest investor was McDonalds.  The first stores outside Colorado were opened in Columbus, OH and Minneapolis, MN the following year. The company continued to expand and eventually went public (IPO) in 2006.

In January 2015, the company pulled Carnitas from its menu in 1/3 of their locations citing animal welfare issues with a pork supplier.  The company used “rolling blackouts” in which the stores without pork were rotated until finally resolving the issue in the fall of 2015.

In October 2015, over 40 people were confirmed sick after eating at Chipotle locations in Washington and Oregon.  12 needed to be hospitalized.  The cause was discovered to be E. Coli.  The company was forced to close 43 stores as a precaution.

As of late 2015, Chipotle currently has over 1700 locations in 43 states.  International locations include Ontario, London and Paris.

Chipotle’s corporate office and headquarters is located in Denver, Colorado.

{ 418 comments… read them below or add one }

Angela Madison May 27, 2016 at 12:31 pm

My husband and son went into this Chipotle to grab a late dinner. When it was their turn my son ordered a burritto and my husband ordered a bowl.

While they were putting the ingredient options my husband wanted the lady behind the counter was very rude and loud telling my husband what the price was when he wasn’t even finished asking for the items he wanted on his burritto, not only did she say the total once she yelled it very loudly a few more times to where the other customers took notice.

My husband had to stop getting the items on his bowl to go over to pay because your rude employee would not stop harrassing him about paying.

My husband handed her his credit card, my son reach over to grab his burritto that was in the bag and she snatched the bag out of my son’s hand.

After my husband was done paying for his food, he went over to finish his order and the person working behind the counter had moved on to the next customer.

I am very upset, we have been very loyal customers to your company even in the midst of all the food poisoning and everything.

As much as we go to eat there, I have never been told I have to stop with my order to come and pay for it.

You always pay at the end when your food is done being made.

I am going to share my story on facebook and twitter because I believe your employee was very rude and she was way out of line and to yell at customers to pay while they are having their food made is unacceptable.

They did not get her name but she was the older black lady working Tuesday night around 9:15 pm.

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Angela Thomas May 23, 2016 at 1:15 pm

My daughter has worked for Chipotle since March of this year and every paycheck has been late due to poor management skills. They continue to schedule her for work and yes she continues to go. She has the mindset that eventually they’ll pay her. Well if her check isn’t cut today, as her mother, I will forbid her from working there any further. This is RIDICULOUS! I know if this happen to someone in upper management it would get squared away asap. But because she’s a child they’re beating around the bush.

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Laura May 18, 2016 at 2:11 pm

I am sitting outside chipotle and it is now 11:09. Doors not open. It is supposed to open at 11:00. Customers are leaving. This one is located in Beaverton Oregon on Cedar hills Blvd. wow
I think headquarters would not be happy about this. It’s now 11:10

Who I ever is managing this one should be reprimanded

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Darwin April 25, 2016 at 9:23 pm

Home of the nine dollar COLD burrito and they can’t even make decent Spanish rice.

Spanish / Mexican rice is supposed to be orange.

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The dude April 1, 2016 at 6:26 am

Chipotle blows they have killers and drug addicts that work there

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Tanzania Maxie January 27, 2016 at 11:14 am

My son got food poisioning from a chicago store number 240 in January20th,2016…i will be seeking for corporate to hear about this matter

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april February 17, 2016 at 2:46 pm

I got food poison on 2/15/16. I was in the ER and missed work. They only discussed paying medical cost but what about my time missed from work?!

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Scott March 7, 2016 at 8:31 am

I got sick at the Bethesda restaurant in March 2016

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Lisa Taylor December 30, 2015 at 1:55 pm

DO NOT EAT AT CHIPOTLE!!! I have eaten at a NYC chipotle and have been violently sick for days. Worst part is, I reached out to head quarters and they have done absolutely nothing. As big of a corporation as they are, they have paid no attention to my situation and continue to be open and serving people this bacteria infested food.

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Maurice Barnes December 27, 2015 at 11:36 am

I think that something should be done about their age discrimination! I have also been trying to get through to corporate concerning an issue about how I was let go and why I WAS JERKED OUT OF SOME HOURS ON TOP OF THAT! Some of the people they have running their establishments really sucks! They screwed up my pay and I have to hunt down the people to fix it, how about that for a so called growing food chain! Steve Ells where are you? If corporate is taking the time to read and see whats really going on with their business I would really like it if I can get the money that is owed to me! The Chipotle that did this to me is on 1673 Limekiln Pike in Fort Washington, PA.

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Beth Duncan November 20, 2015 at 4:15 pm

Okay. .look… I’ve been eating chipotle for years now. Five days ago 11/15/2015 I used the app toorder my meal… they forgot my lettuce and hot salsa. For me… those are like two things I have to have. I wasn’t just going to open the bag and the bowl to make sure it was what I ordered. I TRUST them to do their job correctly. I wasn’t mad or upset.. just a little disappointed… almost like it was nothing… almost. But I was hungry and didn’t care to waste the energy to call them. Before I continue.. I want to mention that I LOVE THIS PARTICULAR CHIPOTLE and ive used the app much times. I actually have one shorter travel but this one is the bomb. Now second. .. I made an order today on the app as well. 11/20/2015. I specified in the instructions that I want 2 scoops of mild and 2 scoops of hot. I should also mention that I asked for lettuce. I got little amount of mild and hot salsas. And the lettuce was so minimal. What is going on at this location? The chicken today was terrible! It was over cooked! Like jerky!? Lastly with this bowl from today.. literally about 90% of my rice was crunchy. With that being said… my pick up time was 1430, I was a few minutes late and it WAS ready. But honestly… I would NOT have been upset by any means if I was getting what I ordered and the rice was actually. .. cooked to normal chipotle standard! I seRiously want my money back. Of course I have eaten both of them but I think the whole idea of ordering there is sickening now. The attitude has changed when it seemed a while ago like they wanted to be there. Hire new people! I waste almost two gallons of gas to go there and to come back home because I PREFER this location. I wish I could get my money back. And I wish I could get a frickin’ meal replacement too so I can just give them to people. I will eat there one more time. And if its the same or worse I will make another comment. Oh wait. .. another thing I’ve noticed. .. since you started advertising you’ve gone downhill. Go back to the way you used to be. Answer your phone. I dont want to waste my time typing up something I dont know I will get a response to.

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Sabrina November 11, 2015 at 4:01 pm

The chipotle in se rochester the lady had a big attitude she didn’t smile not once my sister torties and she just threw it in their she didn’t warm it up nothing they didn’t even have limes here we told the manager and she seemed not to really care she didn’t even say sorry or apologize this is really concerns me they have horrible customer service and not even organiZed sometimes their food isn’t even cooked enough

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Concerned patron November 2, 2015 at 11:30 am

I have been to several locations in Maryland. Each restroom was deplorable. Either no soap or broken soap dispensers. The facilities were disgusting. I am truly surprised that there has not been an e-coli breakout here. How can the employees wash their hands before handling food. This is not a one time happening.
I am contacting Maryland State Health Department, then the TV stations.

This situation is unacceptable.

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Patricia October 4, 2015 at 10:40 pm

I went three times to Chipotle at 4300 Wilson Blvd # 100, Arlington, VA 22203 and I had an extraordinary service. They were so fast, were so kindly and care about the customer services. I can recommend this Mexican Grill. Very clean Restaurant and always they are busy and the but never failed to pay attention to customer. I am very glad to go there. The General Manager Silvia Romero is very close to the every customer and they needs.

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ANONYMOUS EMPLOYEE October 1, 2015 at 4:29 am

HERE IS A MANAGER BY THE NAME OF MARTIN BARKSDALE, WHO HAS BEEN USING ILLEGAL DRUGS ON THE RESTAURANT PREMISES. THE RESTAURANT IS LOCATED IN GREENVILLE SC ON HAYWOOD RD. HE OFTEN HAS VISITORS AND OUR FOUND SMOKING WEED IN THE PARKING LOT EITHER OUTSIDE OR INSIDE A VEHICLE. HE OFTEN WALKS IN OFF BREAK UNDER THE INFLUENCE SMELLING LIKE MARIJUANA. HE IS A HEAVY USER AND IT’S STARTING TO BECOME AN ISSUE THAT NEEDS TO ADDRESS. SOMEONE PLEASE FIND SOME TYPE RESOLUTION TO THIS SITUATION. SIGNED A CONCERNED BUT UPSET EMPLOYEE

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Kelly Bresett September 29, 2015 at 5:03 pm

On 9/27/15 I stopped for dinner at the Ithaca, NY location. The staff was very unfriendly, rolled their eyes at the request for rice with no cilantro, the food line was disgustingly dirty, the sour cream, shredded cheese and guacamole were all cross contaminated with droppings of salsa. It was extremely disappointing.
I’m not from the Ithaca, NY area but love Chipotle and go to the Syracuse, NY locations many times each month!

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Eugene Darden September 26, 2015 at 7:09 pm

I have applied to two Chipole, there is age discrimination, and they are not on time for interview, I don’t like to do group interview when you have private issues you want to discuss. Today 9/26/2015 ,I had a interview at 3:00pm ,I was on time at 2:30pm, 3:15 came around, and I had to go. Chipole need to check in on that.

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Rhonda Bethea September 11, 2015 at 5:56 pm

oN 9/11/15 AT 12:10 at your 3928 Broadway st. San Antonio TX location I ordered a burrito bowl with rice chicken both beans corn lettuce and sour cream. I ate most of my bowl sharing with my 1 year daughter. As i spooned more to my daughter i noticed a large foreign element. After investigation I realized it was plastic.I am unsure if she or I consumed any of the plastic as this is my first time seeing it. I then returned to the Chipotle I purchased food from explaining the situation to Raul Lopez who was the manager on duty. I have already posted this matter to social media in attempt to be contacted ASAP by Chipotle.

Thank You

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Nadia Dumas September 1, 2015 at 9:41 pm

I am a loyal Chipotle customer but lately the customer service and food in your Macon, Ga location has been so disappointing. When the store initially opened the service and food was on point the first month. The last 3 times I’ve visited there’s no guacamole, there’s no chips or the chips are too salty or you get very little to no chips. The tomatoes in the mild salsa was very mushy. If there is guacamole it’s really gritty or there are huge chunks in it. I’ve never experienced this before at any other Chipotle location so this is very disappointing because I know they can do so much better. I live 30mins away from this location it is the closest to me and to have drive that far for bad food and service is absolute no go.

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Donna August 31, 2015 at 11:38 am

I came into the Sandusky, Ohio store on August 11, 2015. I ordered ahead of time to ensure it would be done. I don’t remember the exact time but it was in the evening sometimes between 6 and 9. I ordered a total of five meals and didn’t get my two kids meals of quesadillas. They only gave me their chocolate milk and my boyfriends order was 100% wrong. So the only two meals I correctly received were mine and my mothers. We got to my house which is 30 minutes away and noticed it was all messed up. They told me to drive back I explained I couldn’t with how far I lived away, plus my mom and two boys were flying to Kansas early the next morning. So after talking to three people they said they would refund it to my card. They never did. I have it shown still on my statement. Plus they never gave me a receipt and I asked for one multiple times in the store and they said it was in the bag. After seeing I wasn’t refunded I called your coporate office number. Here I was hung up on twice and then the next two times I called the guy didn’t even let me talk he kept rudly telling me there’s nothing he can do. I am unimpressed with this customer service and as a manager of a large coporation I would never treat my customer half as bad as this. I use to go to chipolte once a week and make the 30 minute drive there and back just because I enjoyed the food. As for now if nothing is going to be done about it, tou have lost me, my family, and close friends as customers. I feel like you should make this right and treat your customer with respect and like her business is worth it (since customers do basically make you get paychecks).

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James Hancock August 21, 2015 at 8:13 pm

We like eating at Chipotle but the music that they play is way to loud at all the stores i have been to and of a content i do not appreciate.
I took a decibel reading today at the store on North Main Street in Englewood Ohio and the decibel reading was 84. A sustained decibel reading of 85 can cause hearing loss.
Your employees are the ones more likely to suffer this. But as a customer if this can’t be changed i am going to spend my money elsewhere.
Unsatisfied customer about the noise!!!
Jim Hancock

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Barbara August 12, 2015 at 4:18 pm

After reading the multitude of very negative reviews of your locations I find it hard to believe that Corporate isn’t right on top of this. I’m betting the CEO and other corporate officers never even read these comments. Too bad because they are losing business daily because of lack of professional mature management and employee training in each location. How about going on Undercover Boss? Or use a Secret Shopper or two and find out whats going on and FIX IT!!! Good luck waiting for a response to those of you who the company should thank for alerting them about the serious issues they are having. No one answers the corporate phone and when you haven’t made a selection bc there is no option to speak to someone you are disconnected. This speaks to the issues that are going on inside the stores I’m sure. The girl in the “catering” department at “corporate” couldn’t even tell me if its a chain with 1 owner or are the stores franchises. She was clueless. I’m not surprised at the lame telephone response from the Corporate Headquarters. It speaks to the issues in the stores. Bottom line as far as I am concerned is they need serious professional business training from the CEO down to the cashier at the end of the line in each store!

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matthew August 24, 2015 at 3:50 pm

Please bring chipotle to Hammond Louisiana.

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fozzy September 1, 2015 at 10:09 am

chipolte management cares ONLY about them them them
shitbags SHITBAGS SH*TBAGS
Who pays themselves 1000x employees SH*TBAGS DO
SHITBAGS ALSO LIE ABOUT THE FOOD…BEING SUED MAY FOCUS YOU ON
TAKING CARE OF EMPLOYEES…..MONTY IS A SH*TBAG AND SO IS ELLS
COMPLETE SH*TBAGS

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Jill Mody August 7, 2015 at 12:45 am

I live in Bluffton, SC….on 8/4/2015 at 6:41p I was in the Chipolte ready to order two Buritto Bowls to go. Everything went ok with telling them what was to be in the bowls until i said cheese and lettuce. The gal said guacamole? I said Im not sure, she replied its really good, so i said ok. Well when i went to pay for the two bowls, it came up to more $ than I thought it would be, so i said why is it so much more from the last time I was here. The gal said did you have guacamole? I said no, she said well thats the reason why its more. So i said i had no idea i was going to get charged more $ (an additional $1.95 for each bowl), so i asked for the manager, to whom just said sorry. They did not wave the additional charge, i had to pay it. I told them very politely that they need to tell people its an additional $1.95, good lord have some good customer service.

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Gary lawrence July 24, 2015 at 5:49 pm

Today makes the fourth day this week we have eaten at chipotles and the food is always the same high quality. The service is acceptipnal at the westgate store in Glendale AZ. The first person we see when we walk in is Eli with a big smile and he is a hard worker, as is. Vanessa, Scheental, Amber, Hunter, Tim, Nancy, Daisy, John, and of course Allesa who does a great job of leading this team. I have been in the food business for 50 years and would be glad to have any or all of these young people working for me. It’s exciting to see the youth of today with a good work ethic. No wonder your stock keeps going up it sounds like you have good people from top to bottom. Thanks Chipolte, my wife and I love this store.

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Hassan Abdelrahim July 20, 2015 at 4:25 pm

I went to the store last night at 9PM and the store was opened. There were customers inside the restaurant and outside. I started to order, first i said rice and then second beans. Suddenly without any introduction or reason the employee behind the counter took off his gloves and put his finger inside the beans saying, which beans you want, you have to be specific. I was shocked from his act, and what made me more surprised that the staff standing around him are laughing and smiling. It seems like they are doing this act a lot and it is a normal behavior, maybe with the customers they don’t like or they are discriminating against. I got so upset and asked him what is wrong with you, and why you put your finger in the food. He laughed and said because it is my last day. I don’t know if he lying or not and I really didn’t care because I’m dealing with business not with an employee. I asked for manager to talk to, and I stepped aside to let the customer after me go ahead and order. It is ironic that they got from the beans he put his finger in, but I didn’t talk because I didn’t want to make it worse than it is. The manager came, and I told him what happened. For the second time, I didn’t know what to do because the manager started to blame me saying that my hand passed the glass and started to go on and on about the glass which i don’t know from where he got this information. So, I told him that your employee put his finger in the food and you are blaming me, but to be honest I was very upset and loud. What happened next wasn’t heard off, the manager started screaming at me “get out of my store “pushing me with his chest, and his mouth almost touching my nose. I told him don’t touch me, but he kept doing that. So, I told him I will call the police and I will call department of health. He said fine call whatever you want but outside the store. I went out after I was humiliated and discriminated staging and I called the police. The police came took my report outside and he went inside took the manager’s report. The manager denied that i told him about the finger story, but he admitted that the employee put his figure in the food because it was on the camera. The police gave me the report and he told me that you can go to the court and have a civil case against them, and he advised me to call you to see how you would solve issue like that. I did call you during the incident, but you were closed. I called you today again twice, but after long time of holding, the line got cut off. The security of the outlet which the restaurant is located in came when i was with the police and they made other report as well. The police report number is: 15-421312, and the phone number of the security office is (631)667-3600. At this point, I’m looking forward to your respond how you will deal with this incident, but I feel that definitely, I should call Department of Health and BBB. In case of your solution is not satisfying me for the humiliation and the discrimination i got in your business location, i will go a step further to the civil court.
Thanks,
Hassan Abdelrahim
7/20/2015

Address of your location:
1090 THE ARCHES CIRCLE,
DEER PARK, NY 11729
T: 631.586.0301
F: 631.667.0301
Mon-Thu, Sun: 11:00 AM – 9:00 PM,
Fri-Sat: 11:00 AM – 10:00 PM

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Raymond Love July 18, 2015 at 1:14 pm

Hello to whom it may concern I just started working for chipotle in sacramento and i have had a few problems in which I had try to resolve with managers within my particular restaurant and I really would like to talk to someone from corporate because I don’t believe I had been helped and can’t seem to get a number from the management when I asked. Please e-mail me or call me I can give my phone number if e mailed.

Thank you.

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Joseph Slocum June 13, 2015 at 3:28 pm

My experiences at chipotle in Bridgewater, NJ has always been below par. I visited the Bridgewater, NJ location on June 13th 2015 and was very disappointed with the services and completed disrespect I received from the General Manager Marco Lema and his staff. I ordered three burrito bowl for myself and fellow co-worker and requested for little more of rice and chicken to be put on our burrito bowl. I requested to speak to Marco and express how i was treated and his respond was do I want my money back. I can’t believe a GM who is responsible for the entire store will deliver a terrible experience to a loyal customer. DO I WANT MY MONEY BACK….

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Shelia June 1, 2015 at 12:19 pm

I went to Chipotle Saturday May 29th in Indianapolis, IN around 9 p.m. I order 4 burritos and burrito bowl. I felt very rushed!!! The young lady that was helping me was doing a great job but when the gentleman started helping it was all over!!! I couldn’t answer the female and the guy at the same time so he just pushed all of burritos out of his way to help the next person in back of me. The customer in front of me ordered 5 burrito bowls and the gentleman tooked his time. I thought that he was very unprofessional and rude. If I wasn’t picking up for other people I would of just walked out. I did choose to leave my order behind. I love Chipotle and we eat it few times a week. I think that I will avoid Chipotle for a long time to come and will never go back to that location again!! I spend too much money to be treated that way.

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anthony May 25, 2015 at 3:37 pm

visited chipotle on 1249 NorthLoop West and ordered a steak burrito returned to my job to eat. The meat was not fully cooked. I called back and some sill girl answered trying to joke while I was explaining my situation and sarcasticly explain that’s just the way it is. I did not approve of her behavior or should I say phone skills (customer service) she was complete unproffesional. she than passed my to a manager I suppose put the phone down as I waited and the same girl who first answered was laughing in the back ground saying that person wants to file a complaint loud as can be. Well the young girl answered very nice, I explain the meat was not cooked all the way and she replied that is the reciepe and the steaks is cooked that way, she quoted you know us latinos like it that way fully cooked and caucasians like it raw half way. she was not being ugly but lesson to be learn I was in shock and which I was there to tell her not to ever say anything like that because that very racial.

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PAST Customer May 22, 2015 at 12:06 pm

My son was offered a summer job. He is a member of the Ohio Army National Guard. His unit was activated for two days in support of riot prevention. He returned to the Maxtown Rd, Westerville, OH store to begin his job only to be told that due to his military obligations, the company would not benefit from the time they would spend training him. A wonderful Memorial Day message. Chipotle may not honor and respect you, but many of us do! Thank you for your service!! Ever heard of USSERA?

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Wanda Ballentine May 21, 2015 at 9:41 pm

I just wanted to write to thank you for getting rid of GMOs, as I heard you were getting many complaints- but my god- the difficulty in contacting you is horrendous – who knows if this will ever be seen.

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Donna May 14, 2015 at 12:20 pm

Hello, I am a true customer of Chipotlein Norwood and today (5/14/15) was a horrible day for me to go and get lunch for me, my boss and co-worker’s. I went to order and there was not fejia’s ready so, they told me 15 mins while i went to stop and shop across the street came back and the fejia’s was still not ready. I have a job just like them and if I am on lunch I should be able to get everything that I want in my bowl!! The management there is horrible and slow!! Lunch time is the busy time of the day for any restaurtant and everything should be all set…..just a customer who had a bad day with management today I do not know if I want to go back there with that kind of person (s) running a store who is not ready for the busy lunch people….just saying 🙁

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Sandra May 12, 2015 at 2:57 pm

3161 long beach rd
Oceanside NY

THE EMOLOYEES ARE VERY RUDE ESPECIALLY JULIE. THEY HAVE A PROBLEM SERVING YOU. CERTAIN TYPE OF PEOPLE RECEIVE MORE FOOD THAN OTHERS. EMPLOYEES WHISPERING AND ROLLING THEIR EYES WHEN U WALK IN. I HAD TO WALK OUT AND LEAVE MY FOOD THERE

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Julie May 4, 2015 at 4:17 pm

Chipotle 05/04/2015 Order # 139 $54.61 @ City of Industry, Ca store :
Online ordered from office staff was not recognized at store.
Staff did not want to take order, just told me to go see online designated staff who could not find order. I went back to line to order several orders for the office staff’s lunch, all 6 orders were shubbed into 1 paper bag. When I arrived at office, the paper bag broke.
When I ate the burrito, big “ROCK” was chewed between the rice & black beans.
Very unprofessional service plus not sanitary food service done.
Very dissatisfied customer. We would like to hear your respond from the Chipotle Headquarter asap. Thank you.

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Steve t April 30, 2015 at 4:41 pm

Congratulations on the bold move to reduce GMO foods from your menu! Every step in the right direction is a step in the right direction, and will contribute to the quality, healthiness and good taste of your meals. Thank you for your leadership in this area and your responsiveness to increased public awareness!

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Amber Edington April 30, 2015 at 3:50 pm

Very upset! I went for the first time to the location at 1401 OXFORD ROAD,
ATLANTA, GA 30307 to meet a friend for lunch. I parked my car and ran across the street to help said friend get her 2 children out of her car. Within the 5-7 minutes it took us to unload the kids I got a boot put on my car!! We were eating at Chipotle, I was just helping with the kids!!! I was told, oh well you left the property!! I will never eat at another Chipotle EVER!! Really? I was helping get the kids out of the car!! Employees just sat there laughing.

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Shanique hurtt April 29, 2015 at 3:21 pm

Im am very upset about how me and my 3 friends were treated yesterday! We went to the chipotle on our lunch break and the attitudes there were disgusting ! They rushed my friends and I being last to order was argued with about not asking for beans when my friend in front of me clearly asked! Then throwing the bowl away with an attitude the young lady had the girl next to her make the bowl. At this time the young lady gave me dirty looks ; when I asked her was there a problem she said yes . I then asked her what do u plan on doing to solve it. At the point the Latin lady who were on salsa tried to rush me until I told her to wait and don’t rush me . Someone went and got the manager and as he came out he began rubbing the African American girl shoulders who I had the problem with which was unprofessional and very sickening . The young lady still began to give me dirty looks until I said I was going to call cooperate . This was 04/28/2015 7:43 pm at 801 goucher blvd towson md 21286. We than caked the store to speak with the manager he rudely said if you have to call cooperate call them but I don’t have the number . I said I wil and I will tel them about your attitude as well! Over all worst experience ever and they owe me and my friends an apology ! And not to forget the sold me stale chips!

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Stephanie April 28, 2015 at 10:11 am

Thank you for leading the way on eliminating GMOs from our diet. There are many unknowns about GMOs and consuming them is really playing Russian Roulette with our well being. We do know they are bad for the planet, all the more reason to avoid them. Thank you, Chipotle, you have made my day!

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Mary Huber April 27, 2015 at 3:36 pm

Congratulations on eliminating all GMO foods from your restaurants. That is a very big achievement that is being celebrated by more people than you realize. It’s HUGE!

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Dessa Stone-Pividal April 27, 2015 at 1:03 pm

Hello, we would like to see if Chipotle would like to help promote the Tampa March Against GMO’s (Monsanto) on May 23, 2015. This is a worldwide event and has had over 2 million people participate in the past. The Tampa Event will have family-friendly activities and speakers prior to the March. We will also have Non-GMO businesses tabling with educational materials and giving away free “stuff”. It would be wonderful to have your local Tampa Chipotle’s particpate maybe in providing food. Also, if you would like to sponsor a Banner, we could have it lead the March. Also, would love to have POSTERS of the March details in your local stores. We have had over 750 people participate in the Tampa Marches in the past. With Monsanto, Glyphosate & the Dr. Oz saga in the News lately, we expect a large crowd of Moms, Dads, Grandparents, students and more. Please contact me at your earliest convenience.

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Tish April 23, 2015 at 2:15 am

Today I purchased a steak burrito from the chipotle location in Moreno Valley Ca. I love your food, but today it was awful. The 2oz of meat I had on my burrito was full of fat. It is very sad when I’m eating and I have to spit out pieces & pieces of steak & fat that I could not chew or swallow. Please try to purchase a better piece of beef. Thank you

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frank evitts April 21, 2015 at 6:57 pm

chipotle is anti American, anti 2nd amendment, an anti constitution there fore my family and friends don’t support you, your company does not support 2nd amendment we don’t support chipotle plain and simple —you don’t like 2nd amendment I don’t like you–along with wild buffalo wings, Panera bread, starbucks,—by the way your earning dropped today could it possibly be gun owners aren’t going to your stores—I think u were down 4% good for you—liberalism at its finest at chipolte

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Godwina Weah April 21, 2015 at 1:38 pm

Hi, I’m gonna start off by saying that my whole family and I are huge Chipotle fans, we frequent the Westbury location (135 Old Country Rd Carle Place) at least two times a week. I live in Rosedale which is over a 25 min drive, so there is defitnitley something special about this location. I’ve recently had two new Chipotle locations that have opened next to where I live, both are literally five minutes away, but refuse to eat there because of my loyalty to this Chipotle. I’m sure that these locations are also awesome, but the staff and service that I receive at the Westbury location is unbeatable!! starting off with management. The manager Phil is always friendly, always smiling, and just a pleasure everytime we visit. He makes sure that the restaurant is always clean for the guest, that the food is constantly being replenished and always say hello. His apprentice Jose is also really sweet and funny, the staff is always smiling, and are very accommodating.. I can go on and on about how much I love this location and the people that work there, but this email would be way too long… I also wanna say that after reading some of these negative comments posted on here I am even more thakful for my Chipotle… I hope you give these individuals and this store the recognition that it deserves. Thank you for taking the time out to read this. Have a great day

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Gary lawrence April 20, 2015 at 6:24 pm

Congrats to your company once again for the Chipotle cultivation festival which was absolutely great. You did it up well as there were plenty of portable restrooms and everyone of your people were very informative and excited about being there. Alyssa and. Chantel from Westgate were like cheerleaders, how fun it was along with being put together the best I have been involved with. This was well thought out. A great team you have being so productive and with little problems as I could see. For your first time it was a TOUCH DOWN! My wife and I liked the Kale salad better than the Chop Shop, meatballs were good though. We love Chipoltes, thanks again!

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Chipotle employeeeee April 16, 2015 at 10:51 pm

Okaaaay. lol I’m reading these comments & im just so like annoyed bc it’s like some of yall sound so spoiled. Yall prolly the lil white kids who got whatever Yall wanted growing up yelling & disrespecting your parents. I can’t. Chip employees are disrespected ALL THE TIME. I’m a cashier so I’m the bunt of most of the disrespect. Of course I can’t do anything or speak my mind when cups being thrown in my direction, called out my name & being spoken to like a dog bc then you ingrates would have another complaint & I love my job a lot more than I love most of these customers. I’ve seen my GM being cursed out savagely multiple time over the most ignorant of excuses.. Most of them being completely, ABSOLUTELY wrong. Still same thing out her mouth “I’m really sorry sir, would you like a replacement or a refund?” You know how much money we lose everyday tryna make yall ugly attitudes go away? I like to think these “rude employees” are people who once where nice & had good customer service, they just have lost their patience with yall. Smh

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lauren April 16, 2015 at 6:59 pm

hi, i am a former kitchen manager at the rasmey location … i have a complaint about the Gm there. he fires good people, food has gone down. and he give himself 12 crew workers when he opens and when were one else opens the store he give 4 or 5 than , two crew member calls out. he still has the former friend of mine there , after she claimed that she got hurt… and was gone for 8 months , now she still there…. he also said i wasn’t good enough to be there anymore. when i have a degrees in hospitality and tourism… and i know what right and whats not. so i know more than him. but Marcin wostiki only cares about him self. the Ramsey store will be Macrin i ma not a good fit. which is a lie. please email me back and i would than give you my number so we can discuss this matter

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frank evitts April 21, 2015 at 6:59 pm

this company is anti American

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Kristian April 11, 2015 at 10:41 pm

Good Evening,

I first must say how appalled and distastified I am with the lack of customer service that this location provides. I have been able to put up with it on my last visit here which was about a month ago. Today, I decided to write this letter to you all because either the management team or the district manager needs to do something about the amount of disrespect and ridiculous attitudes that this establishment represents. I understand everyone has an off day but I work in retail as well, I am currently an executive team lead in customer service . The cashier that seems to always have an attitude is name Alexis. Please review some form of training with her. I will continue to write until my voice is heard. This is not what chipotle stands for and something needs to be done.

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Betty April 9, 2015 at 7:10 pm

I am a die hard customer and now I feel like chipolte should really train their employ to know how to speak act and keep them them appropriately dress when they are offering customer service especially handling food. I was at the location in timonium maryland and I sat and overheard a conversation that really if I was in the line I would have walked out a lady came in and ordered two chicken and a vegetarian so she ask the server to put the guacamole from the vegetarian on the side of one of them since she is paying for it the server did when the lady got to the cashier she said I’m I paying for the guacamole instead of the cashier politely help the customer she said “HELLO’ with her head moving from side to side as if the customer don’t have any sense she should have help the customer instead of been rude nasty and inappropriate the customer was not begging she is already paying for the guacamole she ordered vegetarian so the customer just walked out I was blown by it I was so upset I had to write and complain too many times these unkept customer service get away it was around four forty five April eight 2015

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Jonathan Sorrentino April 6, 2015 at 5:48 pm

Dear Mr. Montgomery,
Your store in Cheektowaga, NY offended several Firefighters including myself who have been regular customers for years!

I called your corporate office and was rudely stoned walled into the apparent only option of informing you of my complaint by email, which has only further upset me and left Us with the desire to never eat at any of your stores but also to have all firefighters & their families boycott your Restuarants!

Your local store and corporate customer service employees have a poor concept of how to treat customers!

Sincerely,

Disappointed Customer

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The dude May 4, 2015 at 7:48 pm

They also have a person who killed a child employed there! Google if! 🙂

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Cheyenne April 2, 2015 at 10:05 am

Hello let me just start by saying I a huge fan of chipotle, I love their food so much I saw myself becoming a part of their team. I applied for the chipotle in menifee California and got the job. Sadly the girl that trained me was very rude and forced and she made it clear that training me was the last thing she wanted to do. One girl was even caught laughing me since I struggled with rolling burritos. The biggest issue is that since I quit I was expecting my last check and it has been 4 weeks now and they haven’t sent it to me. I think I am going to take this to court because this is ridiculous, I deserve to get paid for my work, it’s the law.

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Keasia March 30, 2015 at 3:18 pm

Hi my name is Keasia and I’ve tried Chipotle one time out of my whole life and I liked how the Employees where very nice and respectful so I decided to apply because I thought it would be a great job for me to be around because of the environment well I had an interview today because the manger at Chipotle said they were in need of the help when I talked to her on the phone. I arrive to my interview 15 minutes early because I am time cautious; I walk inside and everything , The Employees welcome me , smile . I spoke to one of the Employees and told her I was there for an interview she told me to take a seat , I waited for about 10 minutes for the mangers to come over an talk to me. 2 Ladies walked over to me and Introduced they’re selves and The ladies asked me questions and everything about my self and Chipotle, Then the one women said they were going to talk about me in the back for a few and then walked away then another different 2 ladies came out and introduced their selves one of the ladies were very mean and forced and the other was very nice and comfort they asked me the same questions as the first 2 ladies did , I gave them the same answers as I did the first ladies then they walked away and the one lady walked away laughing and was saying designate words about me and made me feel uncomfortable then the first lady that came out the first time come out again and told me she wasn’t interested in me and to try again another time and good luck… I felt as though that was a waste of my time and effort of me going up there if they were going to put me down like the way they did.

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K Meiser March 9, 2015 at 6:20 pm

My son joined the Marines and is leaving in one month. He has worked at Chipotle for about a year. Since announcing his decision to join the Marines his GM has punished him by cutting his hours down from full time, including over-time down to about two days a week. He requested Tues and Thurs off, along with Saturday morning for his PT. She called him difficult and told him she couldn’t run a business around his schedule, but she can schedule other employees off for an entire week for spring break. Hmmmmm, party in Florida or a couple of days off per week for physical training to prepare for boot camp so my son can protect her freedom. She forced him to quit. I also might want to mention that another thing they like to do is change the schedule on him.. posting it and then when he’s not there changing hours, adding shifts and then he is accused of not showing up for his shift. This last time he took a picture of the schedule with his phone and sure enough she added a shift and wanted to know why he didn’t show up. Really? THE TELEVISION, RADIO AND ANY OTHER MEDIA IS GOING TO KNOW EXACTLY HOW CHIPOTLE TREATS OUR MILITARY. I’m so embarrassed for this company that they promote people to positions that they have no business being in. I encourage everyone to boycott this company.

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Keasia March 30, 2015 at 3:20 pm

Yes I feel the same way about how I got treated at my Interview today, it was very discouraging.

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L April 17, 2015 at 6:43 pm

Thank you for telling us this. We just had a horrible experience there. I have written an email and called headquarters (none there will talk to you tells you it comes from the top). I too and family and friends will never return.! Have you had luck informing media of this?

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you dont care Chipotle March 1, 2015 at 9:46 pm

With all the comments that I just read, simply enough I know now to even bother with my complaint. I made my decision not to eat there anymore. now I know why the the worker showed no concern for the service or customers at Berwyn Illinois the Cermak location by Harlem Juan the manager was too much of a diva, and was not having it.

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Carol February 25, 2015 at 6:38 pm

I’m sitting in the parking lot of chipotle in Fresno, ca.
I just ate the Worse steak burrito I have ever eaten .
The steak was ALL gristle ..
absolutely Disgusting .
There corp. office will not talk to anyone , they just want you to email..

SCREW chipotle..
BTW, I feel like Throwing up from this Crapy food..if I was not so Hungary I would have
Eaten the 1/2 I did…

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Chris February 20, 2015 at 7:36 pm

i am a huge fan of Chipotle. Can you PLEASE add more than one cash register to your establishments? I think it’s sad that I have to wait in line for 15-20 minutes? Thank you.

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alejandro February 18, 2015 at 12:54 pm

Hello Chipotle, I have many business propositions that will further increase your revenue. One simple alternative is switching your table salt for sea salt. This will increase sales as more “health conscious” Individuals will purchase your product. Have a whole lot of where that came from. Email me for business inquires. Ale****@outlook.com

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jose mendez February 13, 2015 at 5:55 pm

I wad just wondering how chipotle allows a manager and an employee to have a relationship i don’t get it. That caues favoritisum cause the manager to cover up everything there partner do they cover it up,make their schedule the way they want it. Its not fair to all the other employees because of one person getting out of doing there job all the other employees have to do for them its not fair. A MANAGER AND AN EMPLOYEE SHOULD NEVER HAVE A SEXUAL OR ANY OTHER TYPE OF RELATIONSHIP WORKING IN THR SAME PLACE!!!! This is going on in the chipotle in Hicksville NY. Some one needs to do something about every employee should be treated the same.

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Samantha hanson February 10, 2015 at 9:05 pm

Please visit iwaspoisoned.com and review all the Chipolte related reports. You will never want to eat at Chipolte again.

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Samantha hanson February 10, 2015 at 9:03 pm

Rosalyn from the Corporate Wellness just NOW returned my call, only to tell me that she suspected norovirus as bein the cause of my illness, not chipotles negligence. She said that no one had called out sick so the stores employees were most likely not the cause. That was my third visit to the location and the previous times I visited there were employees sniffling and congested. Unless chipotle can test each of the employees that handled the food that was served to me and determine that they did not infect me, I find that response as unacceptable. Basically Chipolte will not accept responsibility for this, and I am the one that had been inconvenienced, missed work, and had my quality of life jeopardized for 2 days. Way to go Chipolte. I will spread the story of my experience with as many people as possible.

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Samantha hanson February 10, 2015 at 7:45 pm

As of 7:30pm Rickie from the corporate office finally returned my call only to tell me that there were no other reports of sick was and they had concluded my case was not a result of their negligence (of course). I do not have health insurance and have been unable to seek medical assistance. Rickie’s supervisor Haley said they would have their third party wellness company contact me and that has not happened either. Basically Chipolte does not care about the safety or wellness of their patrons. This has been handled extremely unprofessionally. I will never eat at any chipotle restaurant again and will urge every person I know to do the same. The lack of care or compassion or responsibility is inexcusable.

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Samantha hanson February 10, 2015 at 12:54 pm

The lack of ability of chipotle to provide customer service is absolutely deplorable. I have food poisoning from my visit to a chipotle location in Stuart florida yesterday and have been violently ill for 18 hours straight. When I called the store they took my name and number and said someone would call me back. That has not happened. I need to see a doctor and getting an offer of a “free meal” is insulting. I am violently ill and will be contacting the health department and local news outlets. Way to go chipotle.

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Katelyn Guiterrez February 7, 2015 at 3:13 am

I am an employee at a Chipotle in Colorado Springs and I HATE my job. My GM is an arrogant asshole. I was sick and he threatened to fire me for being sick because he thought I was lying so I had to call the hospital and have them send him paperwork or he was going to fill out termination papers. Then, he gave me a total of 14 scheduled hours of work in a two week period. 7 hours of work per week when I have to pay bills all because I missed a few days of work due to a serious illness. I feel like he purposely targets me as someone he can walk all over. I have cried at work because of him. Now, he has targeted me in the sense that when I come into work he will try to take my phone from me because i got caught on the phone once ASKING MY MOM TO BRING ME MY HAT I HAD FORGOTTEN AT HOME!!!!! Its ridiculous. there are workers who are constantly on their phone IN FRONT OF CUSTOMERS!! I was i the break area where customers could not see! I honestly would quit a long time ago but i need this job.

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Kortney February 11, 2015 at 1:07 pm

Don’t feel bad.. I worked for my chipotle for nearly 2 years and got fired after the fact I was already disabled and they fired me the day I notified them of my pregnancy. At least you still have a job…

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Sue February 4, 2015 at 1:29 am

I called the customer service line because the Chipotle web site was extremely murky on how to purchase a gift card WITHOUT having it emailed to another’s iphone. I spoke with a customer service rep that guided me through a maze of “enter a period here”, “enter no@noname.com” here — all actions that no one would EVER know. I asked to speak to a supervisor — he claimed there were none on site. Hmmm. So I asked to have a supervisor call me in the morning — and he hung up on me.

This is customer service from a supposed up-and-coming restaurant. I am nonplussed and have decided to purchase a gift card from another restaurant that makes it so much easier to achieve what I intended.

Let’s remember, folks — your most profitable customers are older ones — ones that may or may not embrace ecards texted to iphones. Don’t forget them, ok?
🙁

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Nicole February 3, 2015 at 7:14 pm

My daughter and I enjoy eating Chipotle from time to time. I picked up 2 Burrito Bowls for us after she got out of school. Chipotle located in Melrose Park, IL, is about 10 minutes away but due to the bad weather this week in Chicago it took about 20 minutes. When I made it home my daughter opened her bowl up and there was a hair in her bowl. I call the manager to report it and all he said was to bring in the receipt and he will give me another bowl. I am very disappointed in the way this was handled. I took the bowl back and they made me another but General Manager Yeremy Loyola never once offered me anything for my trouble, I feel that is very bad customer service especially from a General Manager. He basically took the bag and receipt and asked the worker to make me another bowl and comp it. No apologies or anything for the inconvenience. Finding hair in your food is very serious as well as Nasty and I felt the Manager should have been more apologetic and concerned and offered me more than just another bowl as a replacement.
Maybe Chipotle should require hair nets instead of caps and re-evaluate the General Manager at this store.
SO DISGUSTED AND DISAPPOINTED!!!!!

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Carolyn Brandt February 4, 2015 at 11:54 am

Your concern is understandable, however, they Chipolte has made the same accommodations as other restaurants. I found a hair in a find dining establishment a few months ago and they only apologized. Hair is 100% natural, it is not like finding a piece of plastic in your food. In my view, this is an over reaction on a restaurant who does more than 80% of the restaurants out there to make sure the product is fresh and healthy.

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Eva Lois Kalenak January 31, 2015 at 9:21 pm

I live in Odessa, Texas and there is a new Chipotle’s. The workers all just stood and
Did not greet us. I had to tell them this
Is our first visit. It was Saturday and there
Was very few customers. The food was
OK. Odessa is full of Mexican restaurants
With drive through windows. I am very
Concerned it will not survive.

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Jo January 31, 2015 at 5:56 pm

A co-worker and I went to the Chipotle in East Peoria, IL to order lunch for several members of our office staff. This was on Friday, January 30, 2015. The store was busy but the crew worked quickly, politely interacted with us, and thanked us for our purchases. We took the Burrito Bowls back to our office and all five of us were more than happy with the quality and quantity of food. Pork for one order was not available so we substituted chicken. We will return. Thank you for the fast service and flavorful lunch.

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Yesenia luna January 31, 2015 at 4:12 pm

i had the worst lunch for myself and my staff. placed an order early in the morning had one of my girls pick when the order made it back all the orders are worng every single order was WORNG!!! 2 of the borritos orderd did not have any meat in them they did not put the name on the order so we did not know who food it was it was a huge mess and we call to inform the manager about this and he is argueing with us about the order that it was done correct this was the worst LUNCH EVER NEXT TIME I MAKE A BIG ORDER FOR LUNCH IT WILL NOT BE WITH CHIPOTLE!!!

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marlon January 26, 2015 at 9:39 pm

1/26/2015. today was a SOFRITAS PROMOTION AT CHIPOTLE. this location was 4015 richmond road, warrensville hts ohio,44122. i stood in a whole hour, and as i got to the front of the line, the workers pulled out a sign that read,WERE SORRY FOR THE INCONVENIENCE BUT WERE UNABLE TO SERVE OUR SOFRITAS. THIS WAS VERY POOR MANAGEMENT. THEY DIDNT EVEN HONOR IT WITH ANYTHING ELSE. i eat at this chipotle at least 3 times a week for lunch.

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Bonnie January 26, 2015 at 2:49 pm

Today I survived the line at your Eagan, MN Cliff location however not without disappointment.
The 1st employee didn’t seem to know difference between a Sofritas and a burrito,
then they forgot the tofu, then the person wrapping it dropped it and just rolled it up in a ball of mess, then when the foil would not fit she asked if she needed to remake the item.
The one they remade had different ingredients than what I had originally selected.
No one seemed to care if the order was right….This store needs a district manager to give them a pep talk soon!

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sheryl January 26, 2015 at 1:03 pm

I went to chipotle located 2605 south stemmons freeway Lewisville Tx I ask the worker about the promo offered Monday Jan 26 2015 , so I ask for a vegan burrito , she said they dont have that that kind I mention thr promo that I originally heard on the news Sunday jan 25 channel 4 fox I ask the manager and instead of checking I was brushed off and they dont have that . So I ordered something else and when my receipt came the promotion was clearly written on the bottom of receipt wwhen I ask him about it he looked like I did not know what I was talking about he finally wrote 2 names on the receipt max or branden and they were the only ones who could help me , I really did not appreciate the way I was treated , the managers of this store need to be more updated on you all promotion s and not make cust feel stupid for asking about a promo chipotle put out there I will never vist there again or any other I will express this all to my co workers

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amber January 24, 2015 at 10:06 pm

Hello my name is Amber. I use to be a former employee at Chipotle located in Tyler Texas. Food was great but management or at least people that thought they were over somebody were rude. You probably had a higher position than me but I was older than most of the kids there so I should have been treated with respect. Shortly after my promotion of the first takeout specialist they ever had and management didn’t even know how that position worked, I was fired for no reason. Unemployment even agrees as I got a letter back from them saying so. But yet still couldn’t collect any compensation. I was pregnant at the time and devastated. I hope that no one is ever treated like I was treated.

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Lauren January 21, 2015 at 7:53 pm

Hi my name is Lauren and I’ve been eating at Chipotle for years and I’m obsessed with the guacamole! Today I was craving Chipotle so omw to school I walked to the nearest location from my bus stop at 1501 3rd ave Seattle , Wa 98101 I ordered my usual to go burrito bowl, fried rice, black beans, chicken and steak and all the other toppings except the sweet corn, chips and side of guacamole. To my surprise as I’m eating during class I taste something hard and i spit out a large crispy leaf which somehow survived through my chewing. I never been this disgusted in my life and I’m asking that you please do something about it. Thank you

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Chipotle employeeeee April 16, 2015 at 10:28 pm

They are bay leaves. The rice is cooked in them. Completely safe, you’re overreacting lol

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hali January 18, 2015 at 1:15 pm

My boyfriend and I LOVE chipotle. Yesterday 1/17/15 at around 8:00pm we arrived at chipotle for a quick dinner. After waiting in line watching a chef cut fresh steak i began ordering my burrito. Waiting I watched one of the employees, mind you leaving in his hat and coat for home AND NO GLOVES, grab meat out of the fresh new steak. The employee then served this contaminated steak to my boyfriend. Yes, my boyfriend made a rude remark about to tell that man “touch my food like that again I will break your fingers”. The employee in line proceeded to get the manager. The manager comes with a huge smile on her face telling my boyfriend you may not threaten my employee you need to leave and proceeds to throw his burrito away. He tries to apologize for the remark and explain that it was just disgusting and outrageous what just happened. The cashier was clearly trying to defend my boyfriend and I. She did not listen to what had happened was only concerned about my boyfriend leaving the establishment and took no action against this employee. They DID take the contaminated steak off the line but did not cook new steak on the grill because I got back in line to order him a new burrito and wait another 20 minutes. They put the contaminated steak back on the line and continued serving. No action was taken. I WILL BE CALLING HEALTH SERVICES. The flu is spreading and killing people, he could’ve had a cut and had a disease and spread it, or even just the germs from his coat and everything he touched in general. I am apolled at this. No we didn’t get the manager or employees name because they would not release that information to us. Completly gross and something needs to be done. Horrible customer service both should be out of a job. JUST DISGUSTING.

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hali January 18, 2015 at 1:16 pm

901 N. Leavitt Rd in Amherst in Amherst, Ohio 44001

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DB January 10, 2015 at 7:07 pm

I went to Chipotle In Hyde Park 1522 E 53rd st. On 1/8/2014 The restaurant was nasty, the cashier was rude and not helpful, she told me her name was Jolisa and its clear she should no longer be working there… Very rude. I will not return and will be telling my friends family and co-workers to no longer eat there until a change is made.

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Allie January 8, 2015 at 11:35 am

I visited the Jacksonville Florida Town Center location with my friend the night of January 7th for dinner. When we got to the counter after waiting in line for approximately 30 minutes, we were told that the store was out of guacamole and bowls. We had no other option but to get tacos or a burrito. I was highly dissapointed as I only ever get a carnita bowl. While ordering, my friend and I both asked for brown rice but the employee put white rice on both. We asked the employee to change the rice to brown. Then, I asked for veggies on my burrito and the employee put them on. She then put veggies on my friends burrito without asking my friend if she wanted them on there, which she did not. We did not ask her to fix the burrito for a second time as we were starving and had already waited long enough. After our burritos were finally done, we waited at the cash register for someone to check us out. The employees behind the counter were goofing off with no intention of getting the customers their food quickly and were not paying attention to their customers. I was already annoyed with the poor service at this time and this made it worse. If I had known the customer service during my visit would have been this horrible I would have left right away. I will never visit this location ever again as this is not the first time I have experienced their poor service. I would not recommend this location to anyone. As someone that works in the food industry, I was embarrassed for the management of this store. I also do not understand how a restaurant can run out of some of their most important ingredients or serving trays. I hope no one else ever experiences this type of customer service again. I could have gone to a sit down restaurant and eaten quicker than the time it took to get my food at this location and leave with it to eat at home.

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Robert Exton January 2, 2015 at 5:39 pm

When will American Corporations STOP PANDERING TO LIBERAL TYRANTS? As the following story points out Chipotle is allowing the Liberal Lies to affect employee actions. obama wants to nationalize the police, turning America into a police state. Every employee who disrespects the police SHOULD BE FIRED.
All that it take for EVIL to grow, if for good men to do nothing.

Chipotle restaurants across the country were recently in the news for the horrific messages they printed on their take-out bags, but with this most recent stunt, they’ve gone entirely too far.

When employees at a Chipotle restaurant in Brooklyn did this to two NYPD police officers, they not only disrespected the officers, but also our country.

When the two police officers walked into the restaurant hoping to enjoy their lunch, they found the employees doing something unbelievably disrespectful.

The employees were standing behind the counter and greeted the officers with their hands raised saying, “Hands up, don’t shoot.” The officers were ignored and not served. The officers decided to avoid these thugs and quietly exited the restaurant.

Chipotle’s corporate management has been contacted about this horrific incident, but has declined to offer a comment or statement. Since the incident happened, police supporters everywhere are calling for a boycott of the Mexican fast food chain.

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Efrem Gonzalez December 30, 2014 at 4:12 pm

I am appalled at what occurred in NYC this month. An employee refused to service law enforcement officers. I think the employee should face disciplinary action and other employees should be better trained. I am a law enforcement officer in NJ and I hereby invoke my boycott towards Chipotle.

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Sylvia December 30, 2014 at 1:09 pm

Horrible slow service at the Merrillville Indiana store. there was a sign on door stating NO BLACK BEANS, once I was in the line , they had no Small Flour shells, No White rice …and so on!! Terrible slow service. No food left… why wont you close down. Place was freezing cold and dirty. HELLO ! It’s winter time 18* degrees put on the heater.!!!!

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Dennis Felts December 30, 2014 at 11:43 am

I will not be eating at any of your stores any more for the disrespect of your employees showed to the N.Y. Police. When a person enters a restaurant they don’t want to see politics but to get something to eat. To show disrespect for the very people that protects all of us is bad for the companies that employ such people.

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D December 20, 2014 at 7:53 pm

I worked for Chipotle for three years. I love the company I still do but there are many things about it that have made my life miserable. I worked at the store in East Sacramento for a year and it literally killed my experience with the company. the place is a hellhole. they provide unsanitary work conditions, a poor work environment and they never ever offered me or my fellow managers our 30 minute breaks or our 10 minute breaks and I’m pretty sure that is a state law stating that each crew and manager must take their breaks if not they must give oral consent that they do not want those brakes. Several general managers later, the place is still struggling to keep the store together. One of the shelves in the walk in, collapsed when I barely stood atop of it, hurt my ankle and my brand new GM (on her second day) did not ask if I was okay when she saw me limping around the store for three hours. Also she did not offer to file a claim for me to get my foot/ankle looked at by a doctor. Again, there is a legal obligation to fill out accident reports when anyone on your team is injured at work. Chipotle might taste good but it sure left a sour taste in my mouth. Don’t ever work here unless it’s already a Restaurateur. (Those of you that know chipotle know what that means.)

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Kristi Nix December 19, 2014 at 2:50 pm

Dear Sirs,
My husband and I were at the Redlands,CA Chipolte on12/15/14 there was a woman who was having some sort of emotional breakdown,the staff handled her with greatest care,and kindness (my husband is a former Paramedic and I am a health care advocate,) the Chipolte staff went out of ther way to render her assistance,she also was in the very front of the line and the line went all the way around the restaurant ! It was quit a seen as you can imagine. But the staff and manager were wonderfu! Just thought you would like to hear something good Oh and the food was still great! Been trying to get this message to you by phone and through your web site on “Talk to us ” site is not well just to let you know
Sincerely Kristi Nix

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Luke Simpson December 18, 2014 at 12:07 am

I’m looking to lose 45 pounds and plan on doing it eating only Chipotle. Is it possible and if it is , would you guys want to make an ad campaign about it ala Jarod and the Subway kind of deal. It’d be a sweet idea right.

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Ross X. December 12, 2014 at 4:01 pm

I am a former employee of Chipotle Mexican Grill. I am curious how I will be receiving my W2? Will it be mailed or is it accessible online?

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Luke Simpson December 10, 2014 at 8:24 pm

I need to get ahold of someone in marketing. I have the ultimate marketing campaign for Chipotle. I love Chipotle and with my idea , I can make increase sales and increase awareness of Chipotle and all that it does. All i want is ten minutes to give a pitch about an idea to market Chipotle in a whole new way.
Thanks
Luke Simpson

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Steven Hill December 5, 2014 at 6:25 pm

Just a quick background I have celiac disease, therefore I’m unable to eat at other restaurants like everyone else. So I choose restaurants that accommodate the gluten allergy. As to my disdain and worst service and management experience. My visit on 12/4/14, I advise the staff of my condition and if they can switch their gloves….WOW did I get some bitchy attitude I’m not asking you to scrub down just change your gloves, because of the flour tortilla they handle. When I approach the cashier to pay, the entire staff started to chatter and gossip as I was walking out. UNBELIEVABLE AND UNACCEPTABLE SERVICE TO TREAT YOUR CUSTOMER THE WAY THEY DO BECAUSE OF A HEALTH CONDITION YOU HAVE. The AUDACITY OF THE GENERAL MANAGER JUSTIN NAVA

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Isabella. December 4, 2014 at 4:47 pm

The worst place to find a job is at Chipotle they won’t pay the money they own me. You have to wait in the mail 10 plus days to get a pay check they refuse to do a direct deposit delaying my pay. Meanwhile I got bills due and getting penalty late fees for my bills. I was suppose to get a check on November 21, 2014 now it’s December 04, 2014 and no check. The first check they sent it to the wrong address so they have to put a stop payment. The Manager in Retaliation for my quitting sent it to my old address on purpose so I won’t get the check. I called 1-303-505-4000 spoke to several people all of them told me that they will send me the CHECK in Express mail and no check yet. I won’t recommend to work for them they are in a Big Law Suit in New York, New Jersey for not paying their employees. Just awful I end up contacting the Department of Labor because they refuse to pay me the money they own me. I’m from North New Jersey.

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Jeremy jergins December 3, 2014 at 2:56 pm

First of all chipotle sucks and second of all they hire people who kill baby’s

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Evan Williams December 3, 2014 at 3:02 pm

Lol yes there are memes all over the Internet claiming they hire baby killers and other such criminals alike! I saw Alicia zebrun at the one on sheridan and shes an ugly fucking cow! I have also emailed a few of the memes for laughs but as of yet no response!

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Carla Kiser December 2, 2014 at 6:42 pm

I just had lunch at your location at 7020 N. Manheim Rd., Rosemont, IL 60018 today (12/2/2015). I receive the worst customer service of my life. I experienced 3 unbelievably rude associates in a row. Each one individually was abnormally and unacceptably rude. They appeared to have no idea what proper customer service was. I let them know I felt they were being rude. Upon this comment, not 1 of them had anything to say. They just stared at me, or looked down so as to obviously (and very oddly) avoid eye contact. Language did not appear to be a barrier. It appeared to be a genuine lack of interest in providing even average (or slightly acceptable) customer service. After leaving the facility, I called and spoke to the Manager on duty at that time, Judith. She is aware of my experience and said she’d talk to the 3 Associates (she knows who they are). My concern is that if there are THREE associates exhibiting such behavior, the question becomes how the location is MANAGED. How do 3 so terribly rude employees #1 get hired, and #2 STAY employed?! I’m completely disgusted with the way I was treated and it’s clear to me the Management at this location is not doing their job (even at an extremely basic level).

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Andrew November 19, 2014 at 10:50 am

I started with a chipotle in Columbus, Ohio about a month ago. The first week went went well but about halfway through the second, things started going south. I have severe migraines that are controlled by emergency medication and when I went to take it, I was told that I had to wait until I was on break or off the clock to do so. A few days later, I was told that my GM had forgotten to submit my hours and they would just be added to my pay two weeks later. I had to go over her head to get that taken care of and it was still payed late and short. A lot of small issues kept building up and management would not do anything about it (at least half of the time, they were part of the problem) and it all came to a head when I tried to clock out 45 minutes after I was scheduled to be off. I was not allowed to clock out and was told if I did it again, I was fired. The next day, I was threatened by one employee and assaulted by another. All management did was ask them to apologize and went on their way. I had enough and after my shift, I was restocking and preparing to leave and the employee who assaulted me, told me I could not leave until she was finished with her tasks. I replied that I was doing my job and had other things scheduled for the day and needed to be able to leave. She started putting me down verbally to another employee in front of customers and when I heard it, I stopped what I was doing, clocked out and tried to resign. My GM would not accept my resignation or allow my SM to fire me. I tried working my next shift and it was very stressful and was not allowed to leave for 1.5 hours after my scheduled time off. The next day I was told that my SM did not care what I said that she did not want me there and would rather I just quit with no notice than to work out my two weeks. I had an hour long discussion with both my GM and my SM and after getting nothing but excuses, I quit. I tried calling the Respectful Workplace Hotline and can’t get a return call from anyone. I would advise anyone considering employment to stay away from chipotle.

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Sara Storkson November 14, 2014 at 2:20 pm

I used to work at the Westlake Village, CA store. I worked there for almost a month. I got horrible training and was called girl by the service manager. My name is Sara, not GIRL.
After getting “suspended” I had immediately put in my resignation. I was assuming they’d send me my check and they haven’t. I had a bill go to collections because I couldn’t pay it. All I want is for Chipotle to send me my check.
Thank you.

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janna November 10, 2014 at 9:48 pm

I had a interview today at the fredricksburg va location on plank rd and the manager who Interviewed me was so rude and unprofessional and knew who he was going to hire and didn’t even give me a chance to have a interview. He was interviewing a women before and and took 15 min with her and he told the next top manager to talk to her he knew she was going to be hired. Than he came to me didn’t even tell me his name or shook my hand and kept looking at the women he just interviewed and first question he asked was tell me about your self so I did and he kept looking over their and he put his whole hands on the table my interview took less than five min but he was rude barely made eye contact with me and kept looking at the other women he basically hired and didn’t give me a chance to even tell him about me. And when we were done he didn’t even wanted to shake my hand at all. He was so unprofessional and was wrong he didn’t give me the opportunity to know me he knew he was going to hire her I feel like I just wasted my time going their this is so wrong he asked me only 3 questions and that is it none sense

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DU November 4, 2014 at 12:26 am

I started working at the Chipotle in Cupertino, CA in May of this year and worked my butt off for the Company. I did everything from cleaning. To line and sometimes 7 days a week. I always came when asked to cover someone’s shift and only took one sick day off. One day about 2 weeks ago I went into work and was asked to clean double load of dishes and management was so rude that when I explained that the employee before I came did not clean anything, I was accused of being insubordinate and told to go home. The manager told me I was on a 3 day suspension and never was able to explain myself. I went home and another called me that same night and recommended that I quit and that the Manager that sent me home did not like me. I drafted a letter of resignation and offered them 2 weeks notice and dropped off the letter the next day. What I didn’t know was that the manager who sent me home had already fired me and was preparing my final check without notifying me or giving me the opportunity to explain. I learned that this happens all the time at this Chipotle as unfair labor practices are very common by certain managers in this location. Seems to me that employees are doomed to fail at Chipotle and unfair that you work so very hard with so much time and effort to end up fired at a whim of the Firm.
Don’t work for Chipotle unless you love punishment and you don’t care about how you get treated. Chipotle does not treat their employees fairly and they work employees like horses.
There are many companies that appreciate their employees that I will consider working for and work hard to be productive .
Good luck Chipotle employees as it is just a matter of time it will happen to you too. Just remember what goes around comes around for managers who cannot manage and leaders who cannot lead. Be assured that Chipotle breeds that.

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George Espinoza November 1, 2014 at 9:27 am

This is totally without a doubt unacceptable! I walked into the Ontario Chipotle restaurant this Friday evening (Halloween). I ordered 2 burritos and was just curious if ‘Chipotle’s” honors our Military Forces, Veterans or disable veterans by giving out a “thank you for serving discount”. The answer was a straight NO. But yet if you had walk into this Ontario, Cal. Chipotles restaurant Friday night in a Halloween Costume you would of gotten a free burrito with your purchase. This is definitely a restaurant who has build its success on the blood of all who have served in our past wars and has allowed this CEO or this Manager of this Restaurant to becomes a Multi-Billionaire on the blood of our Honor Dead but yet he (the CEO) says a big F…you to all who has giving of them selves to protect your freedom. By the way Sir, this restaurant has NO handicapped parking or accessibility to your restaurant. Entry doors are not wide enough for wheelchairs, Counter is much to high to see food items, I know this because I do not have use of both my legs, lost them in Vietnam in 1968

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Julia Hay October 29, 2014 at 9:21 pm

This is to report a case of food poisoning at the GlenEste, Cincinnati, OH location. I had lunch brought to me on Friday 10/24 and started feeling sick around 5-6PM, and by 11:30PM was deathly ILL. My nausea etc etc. lasted until 4:30-5:00AM, and if didn’t feel any better with 30 min i was going to hospital, that is HOW BAD I FELT. Someone needs to discipline, observe, evaluate, train and re-train this manager/&staff until they learn the importance of keeping their food at the proper temperatures for food safety. I will also file a Consumer complaint for a response.

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Julia Hay October 29, 2014 at 5:03 pm

I got lunch from your Glen Este location in Cincinnati, OH and had food poisoning for 24-48 hours. I called the Manager and all she wanted to know was ‘what was in my bowl’.. WHO CARES LADY, whatever was in them, it could have KILLED me. I am reporting this for prevention reasons. The manager and staff need to ensure the temperatures on ALL the food are correct to eliminate any letal bacteria. I am VERY disappointed and will, of course, NOT be back to ANY Chipotle. I am now going to make a call to Corporate office b/c this manager needs some discipline about her communications, compassion, and procedural efforts for food safety !!!

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Chyna October 29, 2014 at 2:23 pm

Your store in El cerrito,ca is horrible they have people’s working there that doesn’t speak English and they one have one person on the line and she new at that she doesn’t even know how to wrap a burrito

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jack hanes October 27, 2014 at 1:31 pm

To whom it may concern:

Hey I just wanted you to know that your store in Folsom CA off of East Bidwell are doing a terrific job. With that being said I wanted to compliment John and Conner which are the managers who are very much true leader’s in your company. They greeted us with a professional smile and always make sure the food is fresh and to the highest standard. Thank you again for providing us with such exceptional service and we intend to always recommend your store in the future. Lastly could the GM recognize these two for there hard work among there daily routine?

Best regards,

JH

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Cinthya Moreno October 25, 2014 at 8:48 am

I was fired for no reason at all.
Over non related work reasons.
I been trying to call for the past 2weeks and no answer.
Would someone above the GM call me back. I need to know the reason why i supposedly got fired and what the GM put in the paper.

Cindy Gutierrez
312-774-****
** w Monroe
Chicago il 60606
That would be the GM.

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Cinthya Moreno October 25, 2014 at 9:26 am

Also I was not given the tips of this month. We get them every 3 months and it passed almost 3 1/2 months. I have the right to receive that money.
The tip jar was emptied every 2 weeks and put away. A couple coworkes made comments about the tips, that the people that divides them are very unfair and don’t give the right amount to someone people, they keep more than they are supposed too. This store gives priority to the elder people that have been working there. And that is not right. They claim they have a store of top performers that are empowered to achieve high standards, witch it is not true at all. Half of the store dont know what that means. And ontop of that they are not clean, pay attention to the cameras see how many times the afternoon crew washes their hands after doing anything, some members grab their shoe and put the gloves on. Returning from the restroom non but I mean non wash their hands I get is rushed but there is always time to wash your hands specially because you are working with food. Some employees clean therenose orbevrn suck on their fingers and don’t wash their hands or they move from cashier to the line without washing their hands, there is so much things about this store that will surprise you.
Now another very important thing, there is roaches by the napkins next to fax and in the soda machine, I say this for experience I got a roach in my drink. And a costumer did as well in his Coca-Cola. They don’t clean good. Even when I would clean there roaches would come out. If there is a momma with babies that means that there is alot more where this came from.

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Lindsey Swenson October 23, 2014 at 10:01 pm

I have a complaint about my paycheck.I only got paid 48 dollars when it said you paid me 448.00 year to date. I have called, I have faxed and I still have not received the $400.00 I have a lawyer working on this. I don’t understand how anybody can work there, cashier has to do everything and still has to serve customers and the lines never end it takes me 3 hours to change three trash cans that is ridiculous. We even have to sweep up ever little piece of rice.

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Chanika Cobb October 19, 2014 at 10:02 pm

To Whom It May Concern:

I am writing you because I am very upset and displeased with my recent experience with Chipotle.

My colleague and I decided to get Chipotle for dinner on 10/19/2014 while we were at work.

She caught the bus to the Chipotle and placed two orders, once of which was a salad.

The order was put together by a young lady and Juan rang her up.

We asked for two salad dressings, two sour creams and a side of medium salsa for the orders.

Well once we returned to work, we realized that we had everything, but the two salad dressings.

We called back to location to explain that we were missing items and was advised that we would discuss the matter once we arrived to the Chipotle.

I then got in my car and went back to the Chipotle where there was no parking, so I had to double park and it was very cold out.

I explained why I was returning and was told by Juan that he put the dressings in the bag.

The young lady who put the order together told him to just give me the salad dressings and I said to her that would be the ideal thing to do oppose to going back and forth with me.

I asked for the manager because I could not believe what was going on.

One of managers on duty (Carlos) came out and after briefly explaining to him my concerns he apologized , but then proceeded to say he watched the camera and saw that Juan put the dressings in the bag.

I am livid at the lack of professionalism and customer service your employees have and conduct business.

This was a simple fix and required a simple apology and the dressings that were initially requested when placing the orders, but instead was a total waste of my time.

I will make sure to post my experience with the way business was conducting/handled on every social networking site, channel 7 news and will boycott/picket in front of the store to ensure my complaint is heard if necessary.

I would like a call back at 202-374-xxx and will be certain to file a complaint with the better business bureau.

Thanks,

Chanika Cobb
202-374-xxxx

Chipotle
Store #44
7600 Old Georgetown RD
Bethesda, MD 20814
301-907-9077
Host: Juan
Order #: 2146
Manager: Carlos
Service Manager: Jonathan
General Manager: Vladimir Turcios

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k brad October 17, 2014 at 5:29 pm

BEWARE MIAMI LAKES CUSTOMERS.. 154TH STREET.. WORSE SERVICE EVER ASKED FOR MY FAIR SHARE OF CHICKEN AND THE LINE SERVER TOLD THE CASHIER DOUBLE MEAT… ASKED FOR THE MANAGER NONE PRESENT ALL YOUNG KIDS WORKING THERE AND VERY RUDE. REFUSED TO PAY FOR EXTRA CHICKEN ONLY WANTED A LITTLE MORE … GRANT YOU THE COUPLE IN FRONT OF ME HAD PLENTY FOR BOTH OF US AND NOOOO EXTRA CHARGE. TRIED TO FILE A FORMAL COMPLAINT WITH THE G.M. AT THIS LOCATION MARCUS RAMIREZ… NOT AVAILABLE…. BEWARE IF YOU EAT AT THIS LOCATION IN MY OPINION VERY BAD TERRIBLE SERVICE AND POOR MANAGEMENT….

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Naveen Harchand October 16, 2014 at 8:34 pm

************************************************************************************************************
Sir,

I am Naveen Harchand from New Delhi, India. I have never been to USA, even I do not have a passport so that I can go out from India. I belong to Indian Army background. And I work with AT&T in New Delhi in India.
On 12 oct 2014, my acc from india had a fraud transaction from USA. And the location my transaction was CHIPOTLE MEXICAN GRILL NORTH BRUNSWI NJ USA using my debit card. Total transaction happened on same day for Rs 22,368.91 /- according to Indian currency. And if I talk in dollars the and it was around $360. How the hell it happened ? I have a report from my bank cyber cell and filed a case in INDIA cyber cell and New delhi Police India. On that day four transaction have been made which makes it total of Rs 22,368.91 /- . I want US police to investigate regarding this. And I need what all list of document you need from my side.

I work for AT&T for your country, so that your people do not have some problem. And USA is doing things just like this. The address for the fraud transaction is—
Address: 524 Shoppes Blvd, North Brunswick, NJ 08902, United States
Phone:+1 732-342-****
……………………………………………………………………………………………………………………………………………………………………………….
From last 4 days I am worried for my money. A person never been to US, still his card was swap in USA. Person do not know any one in USA still. I need the CCTV footage and every thing regarding my fraud transaction. I never thought working for USA, will make me so negative for USA. It is a shame for the country like USA.
I have all the information about the amount and the transaction ID, time location.

Regards
Naveen Harchand
Email- harchand@outlook.com

************************************

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Patricia October 14, 2014 at 2:51 pm

I am forced to register this complaint with your Rockville, Maryland Store 865-B Rockville Pike The Host was Wendy…Your meals are getting more and more scarce at some of your stores…I ordered a chicken burrito bowl to go…the bowl that was being prepared was like I have never seen before, very skimpy and scant…

I frequent your establishment at least 3-4 times a month; today made me rethink why…but I thought again and said, no – its just this specific store…not all of chipotles…

I ask the lady to please put more rice…more chicken and the staff person preceded to add an 1/8 of a spoon more rice and 2 more tiny pieces of chicken to the bowl..I said to myself this is amazing… I started feeling like I was begging…so I told her to forget about the meal…she said “okay next”…she did not care…it was as if I was never there…Then your manager came over and said there is a $2.50 charge for extra…I did not ask for extra..I merely wanted my fair portion…

I already know because your other stores, i.e, Germantown, Gaithersburg and Montgomery Mall, all give you – sometimes too much…but I do not complain…I eat it in two meals…this particular store was like no other Chipotle that I have ever frequented…Someone needs to speak to these folks…their customer service was horrible…including the manager.

I am paying for the meal and should get at minimum the proper portion…please let these people know the proper portions to serve to their customers…truly is was not an adequate burrito bowl…and the young lady’s attitude was horrific.

Thank you for hearing me –
Patricia Roberts-Bradley

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Christina Aycock October 10, 2014 at 2:15 pm

As a former employee of this company, I have to say it’s by far the worst, most unprofessional company I have ever worked for. A few things I observed while working there is a complete lack of respect for employees and very poor food preparation and cleanliness standards. I observed our grill person cleaning the rice pots daily with the floor cleaning chemicals, cutting meats and cooking with open cuts and no gloves. I personally have been ill from eating contaminated chicken, was sent home and had hours cut from informing store manager of said food poisoning. Had an incident where walk in cooler was left off overnight and meat was cooked by grill person instead of being thrown out.

Dishes in back are always dirty with food and meat left on them. They require that you wash a certain amount of dishes during your 5 minutes before break rather than wash them correctly to ensure no possible contamination. I had informed store manager, service manager that food tasted of “soap” multiple times from either dishes left with sanitizer in them or produce not being rinsed properly after washing.

All employees in store were non-English and Spanish speakers except 3 including myself. Which made communication in the store close to impossible when daily everyone spoke in Spanish. The Service Manager Estella would have employees answer phone when customers wanted to speak with a manager because she couldn’t understand what was being said, I observed her lie to customers when they asked what her name was or if there was someone else they could speak to about their concern or problem.

I observed the Service Mangers sitting employees down to write in crew journals after having employee clock out instead of doing on the clock due to labor costs.

I was fired with very little information given to me after refusing to allow my job to be constantly sabotaged by SM Estella. I was a Prep and took pride in the products I was creating, yet was discouraged if my time expectation was not strictly met.

While being let go from company I was told by GM that my ” work performance was great, punctuality was met etc.” & I was offered a letter of recommendation from him which I gladly took. Letter highlights my skills etc.

Now to the issue of Chipotle being an unprofessional company: I got prospects for a new job and when Hiring Manager called Chipotle for a work reference two days ago he was told that I “Cannot keep a job for more than a month, never stay at a job over a month.” When I spoke to hiring manager he informed me that it was not the GM that had given that information but a Service Manager who answered when he called.

Making defamatory statements to potential future employers is absolutely illegal and I intend on filing a claim against this store for their many grievances/ illegal practices.

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teresa cole October 6, 2014 at 3:48 pm

I don’t normally do this, but I was disappointed at the Chiptole in Dewitt, NY – – They would scoop up an ingredient and only put part of the scoop in the burritos ordered. I was disappointed and mentioned it to the cashier when paying for the two burritos. If you are going to use a scoop to measure, at least dump what is in that scoop on the burrito. I frequent this location often, but will think twice before I go again. Thank you!

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Lillie October 5, 2014 at 11:26 am

Last night I went to the Chipotle on 7600 Farm to Market 1960 Rd W, Houston, TX 77070. They were about to close, so I was the last customer in line. I get to the line server and he asks me what I would like. I tell him a burrito bowl with rice, extra rice, no meat, onions & bell peppers, sour cream cheese, and guacamole. He puts the rice and bell peppers and onions in a bowl. A guy(an employee) that is directly behind him tells him to make him a bowl no meat he starts making his bowl. They are down to the last little bit of sour cream. The employee turns the container upside down and scraps it out on the other employees bowl. Now mind you I asked for my bowl first and I am a paying customer. The young lady (another employee) now gets my bowl and ask me what I else do I want on it I say cheese sour cream and guacamole. She says I need a spactula to scrape this out the container. The (employee) gut from the back, ( the same guy that now had his bowl of food made already) says there isn’t any more. The young lady looks at me and I say no sour cream I don’t want it with out sour cream. She shurgs her shoulders and says I don’t know what to do. She then ask them what she should do and they ignore her. So I left her with the bowl and went out to my car. Then I went across the street to Olive Garden where they were about to close, but took the time to serve me anyway. I will NEVER go to chipotle again. I know most people say that, but I am not most people I am one person and I do what I say. My friends and I use to meet there for lunch or dinner, not any more. I can promise you if you don’t get your employees attitudes and customer service under control, I don’t care how well you are doing now it will stop, then your going to think about all these post and it will be to late. Its not that hard to be polite and do your job. My saying is if you don’t like your job quit before you make others dislike you.

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kevin washington October 4, 2014 at 9:42 am

Hey my name is kevin I worked at the chipotle in west Hartford Connecticut and I was harassed by my kitchen manager before my shift started and he was speaking bad of me in spanish. I addressed him speaking of me in spanish and told him in a letter if he don’t like the way I train Ppl he can do it himself. I was terminated after a weeks suspension and he is still there and they gave my promotion to the Spanish girl after I was supposed to get the position. I then tried to plead my case and nobody wants to hear me. I’m filing harassment and discrimination it’s specifically says in the handbook that no person shall be held accountable in the act that the person felt harassed or discriminated against.

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Travis Miller October 1, 2014 at 12:38 am

I have to say that i’m just sick from my stomach from what I just went through at this Chipotle. I have never seen such lack of respect for a customer then that from Lindsay, the one that stated that she was the store manager on duty. My experience here started off wonderful until I had to come back to restaurant to return my food on the account that the bowl that I ordered was not properly secured and thus causing the food to seep out into the bag causing it to rip. All my food came flying out on the ground, I was very upset about this. So I decided to return to store and ask for another bowl on the account of this. I spoke with Lindsay and she was very rude, she didn’t even acknowledge me at first, she told me to hold on. Next she asked in a loud tone what I wanted, I then said in a nice calmly manner about what happened then she told me she would have to check the camera first. In my head I was like really! Why can’t I just get another bowl, she made it very difficult then it really needed to be. She finally came back after supposedly watching the camera that we was eating in restaurant after her Co workers saw that I had left the store and then returned . So she then said that I was lying about leaving which was just pure nonsense, I got so frustrated about this. I then pleaded my case to her multiple of times and then she got really uneasy ignorant and then mad at the same time telling me I can pay for another bowl for $6.80 or I can leave her store or she would call the cops. Was that needed in my head, no but she made a scene and then forced me and brother who was there at the time out of the door. This was so embarrassing for me and I’m sure for the paying customers that had to witness this from Lindsay. All I wanted was so simple but she made seem so complicated. I felt so profiled and discriminated against. Please get back to me about resolving this because if not I will be escalating this higher up to the next level. Thank you, loyal customer Travis this Incident happened at 1736 n federal highway

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PattyWachna September 30, 2014 at 6:21 pm

Hi I was just at the Chipotle “s on University Dr In coral springs. I love going there my favorite place to eat. It was 5:30 when I was there & they didn’t seem to have enough people working & they were all talking as people left etc. Then I counted on the counter at least 19 containers just sitting there waiting to be washed. It took at least 15- 20 minutes to get my order. It was just a bad experience for me. Don’t think I will go back to that one — will start going to 441.It was the first time I was not a happy camper.That store really needs some help there. Thanks for listening.

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Amy September 30, 2014 at 1:09 pm

Sept 30, 2014
I just heard this on the radio this morning and it was very rude and dishearting. Why on earth would you NOT put a changing station in the restrooms at your stores? I would be offended too if someone asked me to leave after changing my baby’s diaper. Now, granted there may have been a better way to change the diaper instead of on the table, but none the less it was awful!! And after hearing this, I will not be going into a chipotle..Ive never tried it and I wont. This is totally bad PR for your company!!

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Cerissa September 29, 2014 at 10:40 am

I’m a Chipotle addict and frequent the Hoover, Al location about 2-3 times a week. I mostly place my orders online and for the most part they get them right and they are ready when I arrive. Today I placed an order to be picked up at 1:45pm. I got stuck picking up something at Dollar General so I was 30 minutes late to pick up my order. So imagine my surprise when I found out my order wasn’t ready. The cashier Stephanie told me someone quit and she would explain to me why my order wasn’t ready once she cleared out the line. After about 10 minutes she then said my order was given to another customer. It’s really hard to believe that another customer got the same exact thing in their burrito and burrito bowl but I continued to wait. Finally she asked another guy on the line how to find my order since it had already been settled out. He showed her how to recall my order but still no one was making it. I asked to speak to Carlos the General Manager and he had the nastiest attitude I’ve ever encountered from a manager. He was also very nonchalant about the situation. Even after he came out my and I told him what was wrong my order still wasn’t being made. He had to go down the line and tell them to make my order. I paid and got my food and went to car. But, I became angry at the way I was treated as a loyal customer. So I went back in and gave him my food and asked for a refund. I then went to the Hwy 280 location and they were very pleasant and the staff took great care of me.

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Lateira September 28, 2014 at 2:11 pm

I went to the highway 36 White bear location in Saint Paul MN last night. It was close to 10 when they close, and they put out some fresh food. In my mind since they put out fresh food before closing, I thought they would give out nice size portions, that didn’t happen. I kept having to say can I get more, more, more. I mean come on, if customers are paying for there food, then give them a good amount of food because chances are they will ask for more anyway. I know it is there job to put on a certain amount, but they really do take it way too far. If this keeps happening, I will ask for a manager or not go to any chipotles anymore.

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Valine Turchin September 27, 2014 at 5:21 pm

Our local Catholic school contacted this companie to cater a event for a parent night out. In which we were turned down for being a Catholic organization. As a parent and a member of this school and church i take a huge offense to this. Because of our beliefs! As a company you have NO right to judge any paying costumer!!!! Religion Race Ethnicity is no concern to any one nor any company!!!! Who ever thought that this was ok should be ashamed of themselves!!

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razel mathews September 26, 2014 at 8:35 am

terrible experience because of a mistake on the bill, a lack of an apology, and not given proper information about the several additional fees added to each suggestion that they give you on a hectic cafeteria style of ordering, which is normally very functional…but unethical how they push “add on ” items…………no money refunded…no apology

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Neil September 24, 2014 at 5:40 pm

I have been going to the same Chipotles for 5 years mostly for its location since I was a student and worked for the University of Arizona and its pretty much right on campus. Most Chipotles I would rate 10 out of 10 but this particular location is about a 7 out of 10 and the lines are always about 40 minutes wait time because the students from the University of Arizona go to it due to the fact its within walking distance. Campus food is not good and its very expensive and this place is within walking distance and most college kids in the dorms don’t have cars so they have no choice but to settle for a not so good tasting chipotles. I know this because I was in the same boat. This particular store use to be better when it had a different manager but since they got a new one named Josh Salyers is has gone downhill. The food is worse and the customers service is pathetic. Today I went in because I happened to be in the area (I graduated and took a different job). Again horrible line and poor guest service. Today the manager pulled me aside to say that one of their employees complained about me saying I was rude to her. I had to laugh at this because I have never heard of talking to a guest about an employee’s complaint since its usually the other way around. I told him what had happened on a particular day. I went in with my friend. The bowls were way backed up on the food processing line and I told her I would gladly give her a minute to catch up on her bowls because is she made mine it would be cold before I even rang out. So I was nice. She then told me “what you need to do if you want your food to stay hot is to get all your stuff on the side, your lettuce, salsa, cheese, etc” I said what she needed to do was her job. She shouldn’t be telling me what I need to do to keep my food hot, she should process my bowl fast enough that I wouldn’t need to get my topping on the side. I only expect my food to be hot from the start of the line until I pay for it I don’t expect it to sit there for so long its cold by the time it gets to the register and that I cant get my bowl made the correct way I should get it on the side. WOW!!! Anyways the manager said that in his store the customers is not always right and that I can go to his store if Im ok with bad service and dont complain about it. I then told him the store had better food and service when the last manager was there at that point he banned me from the store because he said I insulted him. He then gave me the Chipotles number to call and complain and I see why he did because no one answers it. They have so many store complaints now. This is the first I have seen where a business intentionally tries to lose its customers.

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Yakota VP September 24, 2014 at 11:04 am

Hello , I’m trying to get in touch with the corporate office regrading a incident in one of your locations in Chicago in Hyde park can u please provide me with a corporate number ????

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Michael September 23, 2014 at 6:49 pm

Use to eat Chipotle once a week with a group of at work. Now after the dumb gun rules we no longer go there and we are happy to say we found a better restaurant called “Hot Head Burritos.” Hot Head is a smaller chain but if you have one near you give it a try!!! Way better taste which i didnt think was possible!!!

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Laura Albrecht September 23, 2014 at 1:09 pm

my workers and i have been coming to the store in eagan minnesota on cliff rd !! this is by far the worse store we have ever been to EVERY time we go in they not only open late they ALL are VERY RUDE !!! on sept 23 2014 we went and got food for a few of the workers at work they made the orders of course they all were very RUDE again after getting everything and going back to our office we found out the did not put 2 items in our bag !! we called in to let them know and talked to a very rude lady then i asked to speak to her manager who was “ester” she wasby far the worst person there and was very rude to me talling me it was my fault that i didnt make sure they put it in our bag i exp that is not my job she then told me i would have to pay for the items that they didnt put in the bag i exp we already did she said oh well was VERY rude and then hung up on me !! i called back to get the GM or someones # that i could talk to besides her she said they didnt have it and again got rude and hung up on me

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Neil September 24, 2014 at 5:43 pm

I agree. The store I was going to the service was so bad. They are not only slow and not friendly they actually make rude comments. All the while their GM thinks its ok. I have worked all my life in retail/guest service and Ive never seen anything like this.

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barbara estes September 23, 2014 at 12:14 pm

Well. I tried to leave feed back on your Talk To Us page, but it only gave possible senarios as topics and didn’t leave me a way to send a message concerning general feed back…then I called the corporate number listed on your page and no answer and NO voicemail system (?) What ?
So, here’s the Feed Back..we patronize the Matthews Festival store in Matthews. N.C. They have a huge turn over of employees for some reason, we very rarely see the same people working there. I worry that there is no accountability in a situation like that, as far as properly preparing the food, etc. Last week when I went in one day they were out of bowls ! They couldn’t make salads or burrito bowls. I was ordering burrito bowls and the man in front of me, salads..so we both left without ordering.
I just wanted to let you know what was going in one of your stores. Here in Charlotte there is stiff competition, such as with Moe’s Southwestern Grill, who feature their own free salsa bar and chips.
Thank you, B. Estes

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shkeena Griffin September 22, 2014 at 2:44 pm

The service is very poor they dont speak to customers
I feel as if they rush you to order. The water dispenser didnt work they refused to try and accommodate anybody. The manager refused to give me corporate number. I will never spend my money at this restaurant again. I also will be spreading the word to others. Its a Milwaukee wi location the store number is 0618

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Gregory Weekes September 21, 2014 at 9:55 pm

hi my name is Gregory weekes I work for your company the one in Marlborough mass. And I was trying to transfer to the store in chestnut hill and my old boss will not put my transfer threw. All I want to do is take care of my family and by him not doing that I won’t. So I would like if u can get a hold of him and handle the problem. Cause I been trying to call him and the other boss has been calling him too. And nothing still haven’t been done. Thank u and have a nice day

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Lisa September 18, 2014 at 10:30 am

My family loves chipotle we go two times a week to eat. Lately the service
Had been horrible so we quit going for about a month now last
Night we went to the store on miller lane in Ohio instead if the new englewood
Ohio store and I have to say the young man by the name of chad was the
Best employee I have ever come by working in a food establishment he was polite he smiled he was professional and a Wonderful employee he deserves to be recognized
For sure on his outstanding customer service!!!!!! I wouldn’t let that employee get away
Great job chad and we will go out of our way just to served by you!!!!!!!

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Rachel Box September 15, 2014 at 4:04 pm

I am so disappointed in Chipotle’s customer service. I received AWFUL customer service from a manager. It was from store number 0658 in Gilbert (crossroads Cooper and Baseline) AZ 9/5/14 around 8pm. My boyfriend and I went there straight from work for dinner. When we got home, I noticed that the “C” they wrote in sharpie for chicken burrito cut through the foil, and on my food. Frustrated, we went back and showed the girl who was making the food what happened. We asked for replacements, as well as a refund for our meal. She was happy to replace the food, but said we would have to talk to her manager about the refund. The first manager was Rafael. He was apologetic, and understanding. He needed another manager whose name was Daldin, to process the refund on the register. The Daldin was so rude to us. He was very resistant on the refund asking why we thought we should get one. We said we wasted gas, time, and our food was now cold. He proceeded to argue about how the cheese made the burrito/tacos cold. We tried to explain that the cold we were referring to was a stale cold, and our food was no longer fresh. That is why you make it in front of us, right?? He literally scoffed, grabbed my card, and ran it through the register(He didn’t even tell us why. It was Rafael that said it, once he realized Daldin was not going to explain what he was doing). Then the Rafael was going to give us fresh chips, since we purchased some. Daldin seriously said “They don’t need more chips”, but Rafael insisted. Even after all of this we told them thank you. Daldin just looked at us. To make things WAY WORSE, my credit card said that they charged me again, and did not process a refund. I am a customer service manager myself, and I would NEVER treat my customers the way my boyfriend and I were treated. I will make sure to never order again unless this is made right, and make sure I dispute this with my credit card company.

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Gina Smith September 12, 2014 at 8:21 pm

I have been going to Chipotle for YEARS! I had thee worst service twice in a row at this location! The girls on the line were rude! They were giving each other secret looks that I felt was directed towards me. I was speaking to one of the girls at the end of the line and she just completely walked away from me when I was in mid sentence. I felt so disrespected and it pissed me off. Now, the guy cashier was extremely nice but by the time I got to him I was already mad! The time before that, I ordered online.. I came about 15 mins early. The lady at the register let me know I was 15 mins early and they were going to get started on it right away. The way she spoke to me, I felt it was very sarcastic and rude. It took them 20 mins!!! There was not ONE customer in the store when I got there. They may have had 2 customers while I was sitting there waiting. The people on the line were just standing around. I could have went through the line and ordered my food faster then they prepared it in the back and all I had was a salad with guacamole, salsa and vinaigrette dressing on the side. All they had in my bowl was lettuce and LETTUCE ALONE!! It took them 20 mins to put lettuce in a bowl when it should have only taken 5 at most especially since there were no customers in the store. I was late for work that day and not the mention they messed up my order! I will NEVER give this store my business again nor will I recommend any of my co workers to eat at this location!!

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Nikki Goodnature September 11, 2014 at 11:48 am

I am so disappointed to see how bad you treat your employees, and how little they get paid. I always defended your company, saying how good you were. Not now. When is corporate America going to get smart and understand that if you don’t start paying Americans, they won’t be able to afford your products. The rich and CEOs aren’t buying the products, they are jet setting around the world on our hard work and sweat.

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Stacy September 10, 2014 at 4:45 pm

I am extremely dissatisfied with the service I received at the location in Cleveland Heights, Ohio. This is not the first time I went there and had poor service either, so today I was finally fed up, and decided to actually report this to someone that actually may care, because the managers in the store don’t give a damn! Myself and my cousin went into the restaurant and began ordering, and when we asked for peppers and onion, we were told that their weren’t any available while the worker laughed like it was a funny matter. We then asked, were they just not ready or none was there? If they were there, how long would it take to become prepared? She went to the back to check, and came back to us and said it would take 20minutes before they would be ready. We decided to wait, since those were main ingredients we both wanted. While walking away from the line, a worker that was sitting eating at the table stops us and says, “are you waiting for peppers and onions”? We say “yes”, and he says nothing else. We walked outside and waited for 20 minutes before we returned back to the line to be approached by the same young lady from before, chuckling at us again saying that the peppers and onions still weren’t ready. We asked how much longer would it now be, and someone from the back yells out 20minutes! We then say, we have already waited 20minutes, because that’s what we were told, now you are stating it will be another 20minutes. We asked to speak with the manager. At that time, we are walking towards the register so other customers behind us can be served. The guy that was sitting eating at the table whom had stopped us before says “just wait a minute, I’m cutting them up now” with an attitude. The young lady working the cash register then politely apologizes, and offers us a soft drink as we wait. She was the ONLY person out of the entire place to handle the situation properly, and treat us like customers. Everyone else had attitudes and acted like we were bothering them for wanting to order items that are offered on the menu. Even though they called for the manager to come out, he/she never did. When we got back in line to order our food once the peppers and onions were ready, the server was so nasty! She gave the smallest scoops of everything, with the worst attitude! We did nothing at all wrong but waited over 35 minutes for veggies that should have been prepared before a worker sat down to eat his lunch!!! I love Chipotle food, but I hate the service from their employees! I have spent plenty of money there for myself and my family to be treated like this!

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J.L September 5, 2014 at 8:42 pm

My husband just left the chipotle in Tinley Park Illinois and the workers were playing and fooling around on the line. My husband ordered his food over $30 worth of food and got ticked off with the unprofessional ism. He demanded his money back and the manager Jose stated to me, maybe your husband has a problem with himself and don’t come back to this establishment. I called corporate but they did not answer. I WILL NEVER PATRONIZE CHIPOTLE IN TINLEY PARK ILLINOIS AGAIN.Their service is LESS THAN EXCELLENT and the manager JOSE SUCKS!

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Lydianna Felix September 5, 2014 at 7:30 pm

okay let’s begin I am ex employee of chipotle Mexican Grill in Tucson Arizona store number 0668.since my area manager does not care what I have to say and corporate does not address my phone calls I’m going to make it public and known.that I was wrongfully terminated due to the fact that the (GM) general manager our store decided to have an attitude and turning around and said I had an attitude.when I have walked into the doors I acted as myself said hi to everybody who is working except for those who are on the but come on now a gym to remember who mysteriously became a kitchen managert I proceeded to go to the back to put my drinks inside the cooler I muttered something to myself the GM took it as if I had an attitude I told him nothing is wrong it’s all personal I rather not talk then he proceeds tocurse at me and use the F bomb freely I told him as a GM of this restaurant of a store you are you should not be able to talk to your employees like that he told me as like a child that he didn’t care that it was his store and he didn’t see please I walked away because I was upset because he sent me home for my supposed bad attitudeI left went outside call my girlfriend hysterically crying because I could not believe how things are becoming I go back in to get my phone my other phoneand he says what are you still doing here I told you to leave I said yes I am leaving I’m gathering my things then he proceeded to talk to the apprentice until the apprentice a completely different story of why he was sending me home I tried to defend myself and told him he was a liar that he cursed at me and shouldn’t have he played it as oh no no I didn’t I didn’t say that to you and his heavy accent course the princess believe because no one else was there to prove when I run to our district whoever he is area manager and told him being confident what was going on his exact words well let me talk to them too and see what happened he never got back to me.two days later I find out I was fired buy my own crew members not once did the GM tell me I was fired I no longer work for Chipotle nothing he told me his exact words were we are done here now to those of you who are out there tell me when somebody says that to you we are done here doesn’t that mean you guys are done with the conversation at hand?the only way I found out I was fired thanks to my lovely crew members fellow coworkers they went on and told me how he was laughing about the fact that I got fired making it a big joke.then he goes off and gets all goes off and gets into another argument what one of the other crew members and she throws it in his face that see this is what happened you don’t fire me to just like lid he tells her know I’m not going to fire you she quit.but I recall him telling my girlfriend the following day that I was fired and telling one of the other crew members who have text me when I have no proof I was fired then goes off to my an appointment and tell them I quit hell yeah now I don’t know what to do he’s ruined my life made me so depressed.because I love my job I love working there every moment all I wanted to do was move up to the top my whole world is crushed I’ve never put so much heart Efford tears blood into one company and I find out later no one even cares I thought this was supposed to be a carefree I’m sorry let me take that back I thought this was supposed to be a stress free worry free fun great environment to work for but it’s kind of hard on you guys continue to higher management who doesn’t understand the motto who do not have 13 characteristics I do not understand the meaning of the vision.oh and this is going to talkto the cake how are you guys say it with icing on the cake he’s having an affair with one of the crew members who became a kitchen manager since January now isn’t it company policy not to friend each other or date each other or have any kind of relation with each other yes I know what happens outside of work outside of work but come on now a gm to remember who mysteriously became a kitchen.I’m sorry corporate I tried to call you and tell you not to make this public but I don’t know what else to do or who to turn to.its just funny how things work how high are management protected it’s not right it’s not fair please corporate please help us get this crazy man whose ruin my life who’s going to ruin others lives who’s put so much into this company for you all thank you for your time for you to read even read this if so please please contact me back it would mean a great deal to me thank you have a great day Lydianna Felix Tucson Arizona.

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Sharon O'Brien September 3, 2014 at 1:24 pm

This is twice this has happened. First time Food was very cold and we are just across the street. Was sent a free meal ticket for four. So we tried it again today and the Soft Taco’s only ad chicken, no rice which was ordered and the Burrito Bowl no salsa which was ordered. The drinks, chips and guacamole were fine. We work at a doctors office and only get 1/2 hour for lunch. So no time to complain or return. I will not recommend this place to anyone. Our doctor seems to like this place but not when the order keeps coming up wrong. People there just dont seem to care.

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Anne September 3, 2014 at 3:49 am

I went to the chipotle on Montague street in Brooklyn today ( September 2nd, 2014) at 9:20pm. I ordered a steak burrito. There was a small amount of steak left in the container and I asked the server if a fresh batch was coming out. He said “in about three minutes.” My response to him was,” I am going to wait to get it freshly grilled.” The manager
( Kevin) heard me and mumbled something under his breath. I waited for about 10 minutes and the steak never came out. I asked the server what happened to the steak. He said it is still on the grill but I could have the left overs in the container. I told him again that I wanted it fresh from the grill. At that time, which was 10 minutes later, a heavy set male employee who was cooking put a few pieces of steak on the grill. At that moment, I realized the employee delayed cooking the steak so I would take the pieces that were left over. I decided to wait patiently to have the meal prepared the way I wanted it. In about 5-7 minutes the heavy set employee brought out some uncooked steak with blood running out of it . He cooked the steak hurriedly because other customers were then also waiting to have steak. The server started to place the uncooked steak on my burrito. I told him that the meat was bloody and I wanted it to be put back on the grill for at least 3 more minutes. He then relayed the message to the heavy set employee who cooked the steak. The cook then walked from the back in the kitchen area in a hostile manner and rudely asked me “what happened .” I told him that I wanted the steak put back on the grill for 3 more minutes. He snatched up the burrito, folded it up, walked away, and dumped it in the garbage. I immediately asked the server for the manager. I explained to the manager exactly what the employee did. Then I asked the manager what was his name and the employee’s name. I told him that I was going to contact the corporate office tomorrow. The manager then said his name was Kevin but he did not know the employee’s actual name. He claimed that he only knew his nickname. The manager then turned to a female employee and said ” What is that guy’s name back there.” She replied ” I don’t know.” The manager then turned to me and said “I will just prepare the burrito for you. ” He then told the un-named employee to put some steak on the grill. The employee raised up his hands in a combative manner and started arguing with the manager. At that point the manager walked away. About five minutes later the manager returned and started snickering and laughing with the employee. I waited about 20 minutes more and then asked the manager how long it was going to take for me to get the food. He said in a joking manner ” you wanted it well done didn’t you. The unnamed employee and another male employee in the kitchen started laughing. I said to the manager that if it was not ready in 5 minutes I would be leaving. He then came from behind the register and said directly to my face ” you wanted it dead didn’t you.” I said to him ” I am not sure what you mean but you can keep the burrito. I will also never come to this place again and will be contacting the corporation.” I then asked the manager again for the employee’s name and he said “Savior.” I also informed the manager that because of customers he is able to take home a paycheck. The manager turned away with a smirk on his face and the employees were laughing. I basically waited in the store 35 minutes to get a burrito that was never prepared. When I left the store it was 7 minutes before closing (9:53 pm). Evidently, the employees at the Chipotle restaurant have no regards for the customers and possibly the company they work for. I choose to spend my money where it is appreciated and to buy food that is properly prepared by caring people. Therefore, I walked over to Shake Shack and purchased a healthy delicious organic burger with fries. I was served by a smiling employee and thoroughly enjoyed my meal.

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C. Almore August 31, 2014 at 11:13 pm

Went to Chipotle in Melrose Park, IL today and ordered a chicken bowl. The chicken was burnt so I asked the employee to take the burnt pieces out and she and 2 other employees gave me an attitude about it telling me that it isn’t burnt, not to mention there was barely any chicken in the bowl. Long story short if I’m paying $10 for a meal, I want to make sure that what I’m getting is worth that $10! And if I’m being respectful to the employee then they should be respectful to me! I didn’t appreciate their customer service at all!

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Dee robson August 28, 2014 at 2:51 pm

Since none of your sites allow me to contact I will address concern here…long story short my order was shy guacamole and jalapeños, which were however charged…called store and manager said to come back and would remake…went back…got home and now shy chicken AND jalapeños…I give up!

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Roger Wirsing August 27, 2014 at 10:30 pm

Wednesday 8-27-14, 7 PM
Just had one of your Steak Burritos from the 19179 Bear Valley Road, Hesperia, CA store.
The steak consisted mostly of grissel and was not edible. Not what I would expect when paying a premium for what is advertised as a superior product. I did call the store so they can check what is going on, however I doubt if I or my family will be a return customers.

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Francisco August 26, 2014 at 6:45 pm

I was working for Harbor Chipotle in Costa Mesa CA, as a cook and a prep.Today my manager ABEL fired me Unfairly. It all started on thursday 8/21/14. When I was in the kitchen, he notice that the kitchen floor was dirty, he told me to sweep. Soo I did, after I put down the steak on the grill because they were about to run out of syeak. A minute went by. He then asked me again to sweep but with a rude attitude. this time the kitchen floor was clean…. so I told him I had sweep already. He look at me with a mad dog face and pointed out two small pieces of trash in the entrance of the kitchen. I decided not to argue with him. So I pick up 2 pieces of trash with my hands and threw them away. I told him “their”! Pretty much letting him know if he was happy now!? He then told me. To go home… so I left home. I went back later that day. And I heard he send me home because I wasnt willing to work. Which is a lie! Then the Apprentice George told me that I was suspended for 3 days. I went back today at 10am and Abel told me today that I was fired! Im really upset for getting fired like that because it is unfair and he didn’t have a reasonable cause to do that! I know Chipotle is a great place to work at because I’ve learned a lot from Chipotle…. but I don’t understand how they could have GMs like Abel. That guy has no high standards. He re uses the pots for the food… he washes the peppers & avacados were they wash the dishes. he has an attitude problem. He doesnt know how to talk to his employees… his rude to most of his employees

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Michele August 22, 2014 at 8:48 pm

8/22/14 at 4:59 pm San Clemente, Ca. Store, order #360, Host: Paul receipt #10265

We buy Chipotle about 3 times monthly. This is the second time I’ve purchased from this location. The first visit, food and service was great. Sorry to report, this visit –very disappointed, I won’t be back. Three college type students working the counter, one identified as the manager. I had to ask that the beans (both pinto and black) be stirred up as they looked all dry like they were sitting for too long. The student was bothered by my request. Gave a loud gasp. I questioned the freshness of the sour cream, because it was watery. Another loud gasp. Skipped adding it to my meals. When I asked for the manager, the student at the register simply stated, ‘Everything is fresh, everyday.’ Too be fair, the young man working the rice and meat area, seemed to want to be more accommodating. Seemed embarrassed by the other two. The manager (cashier) and bean/condiment station student were aloof. Hopefully, the information found on my receipt will help you with coaching better customer service.

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Jason Moses August 22, 2014 at 4:37 pm

I went to the chipotle restaurant on grand Avenue and seventh Street in downtown Los Angeles The line was out the door so I needed to use the restroom before I ordered when I got go to combination on the door to get in I asked one of the workers that was cleaning tables for the combination she said to go to the front counter I spoke to the young lady that was at the register for the combination she said it was on my receipt I told her I haven’t ordered yet because the line was too long and I needed to use the restroom it was an emergency because I’m a cancer patient she looked at me up-and-down I was carrying two bags with me so she said that you couldn’t do nothing for me she will not give me the combination another customer combination and she gave it to him I will never go back to this restaurant again this is unbelievable what kind of people do they have working there?

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john Creasman August 21, 2014 at 4:12 pm

I went to my local new chiptole to take advantage of coupon. I am 58 and do not understand menu. I will stick with my local Mexican restaurant. I think you are terrible.

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TJ August 21, 2014 at 2:40 pm

Williamsville, NY Location.

***Worst place I have ever worked.***
People are rude…management is to young to understand how to count change. This place is a joke…lets work a 9 hour shift and your 1 break is after the 1st hour so you work 8 hours without one. Poor training, poor staff, and not as clean as it should be.

Oh and also they apparently do not allow call ins so if your sick you still have to come to work or get fired. And they don’t tell you about the no call in policy until your actually sick and try to call in. So how about a taco, burrito, or bowl with someones flu germs b/c you will get it here. Lets just say I quit and you can shove your lousy $8.50/hr job where the sun don’t shine. I enjoyed working at McDonalds for minimum wage better then this s**t shack. CHIPOTLE you should reconsider what and who your hiring before you start loosing customers and good staff.

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Arlo Richardson August 19, 2014 at 8:43 pm

Chipotle is the very best QSR/Fast food concept in America. The simplified menu, ease of preparation, quick method of service, and superb, healthy product…put Chipotle at the top of the heap. It’s exciting to know the company has roots in Colorado. I would invest if I could. Kudos…

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shannon August 19, 2014 at 4:24 pm

I’ve worked at Chipotle on Burke Center Parkway in Virginia for over a year now and honestly if I could’ve gotten another job at the time in my area I would have. Within my first week I was also sat down like so many others for being to slow considering I was still learning, and only been shown one video. It was completely irritating to have our apprentice at the time (Bessy Bustillo) tell me I need to speed up or they were going to let me go. Her english is NOT good so how she got to that position is beyond me. She’s extremely biased in favor of the Hispanic people there and makes outrageous assumptions. Yesterday I was under the impression that I had gotten food poisoning and had called in to let the shift manager (Josh Madrigal) know that I was ill needed numbers to find someone to cover my shift, he rudely hangs up and tells Bessy that I was calling out without having anyone to cover my shift. she gets on the phone and gives me some long BS about how I need to find someone to find my shift or I can no longer work there. THE WHOLE POINT IN ME CALLING WAS TO TELL THEM I WAS SICK AND WAS GOING TO FIND SOMEONE TO COVER MY SHIFT. She automatically assumes that I’d just leave them hanging without finding someone and gives me some more BS about how I need to bring in a DR. note the next day or I cant work there. WTF?! Is that even legal?

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jahnesha standley August 19, 2014 at 3:40 pm

I had a really bad experience at chipotle. The manager was very rood (short blonde) I was asking my husband what rice he wanted and she was looking at us with an attitude to hurry up because there was a line. Then we get to the register for the cashier (african american young girl) to tell us that we cannot use two coupons and i asked her to split them in two transactions because we were paying separate and she rolled her eyes at me and called her manager. I would of said something to the manager but i felt as though she was going to react roodly because it was busy and she looked stressed out. The whole time i was eating i felt the cashier girl staring me down,way to ruen my date night. I love chipotle and this just ruined its reputation for us..we will not be returning for a while…

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George August 18, 2014 at 8:28 pm

8:23 pm at trevose pa location
With only 10 people in line I have been here for 15 minutes

I am watching employees clean the tables — wash the floor

Only two people serving customers
The other 3 are cleaning up the end there day
This location is open til 10 pm

21 people behind me

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Melodi Blackmon August 18, 2014 at 5:07 pm

Hello. My name is Melodi Blackmon & I’ve been working at Chipotle for about 4 months. The address of my job is 1401 N. Oxford Rd. Atlanta, GA 30307. Anyways, in the time that I’ve spent working at this job, I have experienced some positive things but, also negative things. For example, after I had been working there for 2 months, two of my managers sat me down & said they were about to fire me because I was moving too slow on the line. Personally, I don’t think that’s a fair reason to fire anybody because they are too slow. But I begged & pleaded for them to just give me another chance to improve & they let me continue working there. Ever since that day, there has just been constant nitpicking about everything that i’m supposedly doing wrong when everything that they taught me how to do is exactly how I was trained. Then, last Thursday (08-14-14) one of my managers by the name of Hakan yelled at me for doing something he told me to do (but he remains saying that he told me to stay on the line) when in actuality, he told me to prepare to make my chips. I got so frustrated that I started crying. Afterwards, he came to me & didn’t apologize but, he told me “to not take it personal, one minute i like you, the next minute you need to do your job.” Then, today (08-18-14) when I came into work, I saw that I was on the schedule for one day this week. I asked Hakan about this & he told me that “it’s because I’m slow, they haven’t seen any improvement in my work” & that I constantly have an attitude all the time. None of these things are true. I mean, of course when I first started I was slow but, that’s because not only was I learning but, I was doing everything the correct way I was told to do it. And I never have an attitude. Every morning when I come in, I speak yo everyone, I interact with everyone, especially the customers. Now all of a sudden I only have one day of work & their planning to fire me? All of this isn’t fair. I have tried to call the corporate offices but, I haven’t gotten in touch with anybody. But I hope somebody from corporate sees this & email me or call me & help me get a transfer to another store or get some new managers in that store. Please help me. This isn’t fair. Thank you.

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Harrell Taylor August 17, 2014 at 2:28 am

Hello , I have been working for this company for over one year and I have experienced many positive and negative things. The location I worked at was 533 South Howard Ave Tampa, Fl. Despite the verbal confrontation that my Service Manager Michael Middleton had with me he is still a great worker and team player. everyone isnt perfect sometimes people make mistakes. But overall I have enjoyed my first job at Chipotle and I thank the amazing general manager Tim Soto, the aprentance Ricardo A. and Michael Middleton the service manager.

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Donna Lewis August 14, 2014 at 2:36 pm

We need help with Charleston SC location the recipe is not right, I have been eating Chipotle when they open in Alexandria Va.. We are missing the mark in Charleston SC this is thrid time my rice bowl is not right last night i had icebreg lettuce on my bowl. I have call and talk to manger he want me to come while he was there. I just want it right. Moe’s is gaining on us and Barboartos is not far. So let do the damn thing!
Thank you
Donna
Charleston SC

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Thelma August 11, 2014 at 7:04 pm

Chipoltes is ridiculous!!!! Why nbc isb there no customer complaint number?????

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Kylee Ruth Estrella August 9, 2014 at 2:04 am

There has been a sexual assault incident that happened to my coworker and basically the solution was instead of firing or relocating the Spanish speaking grill cook assailant she was told she can either move locations or put in her two weeks kind of funny she happens to be white like myself…….pretty sure that is illegal and I’m sure Steve or Monty would love to know about the sweeping under the rug going on at one of their establishments. The managers are trying to quarantine the information among us to prevent this getting out. The respectful workplace helpline never answers and makes me question if it even exists and the corporate office wont answer. I am extremely frustrated and contemplating getting an attorney myself.

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jennifer August 8, 2014 at 8:41 pm

Seriously 10 dollars for a tortilla side of beans and rice..ridiculous! Why is every store ordering system different and what up with the price increase every two weeks..

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Thelma August 7, 2014 at 2:24 am

I was just at chipoltes in Streetsboro Ohio andvwill never go back!!!!! One of the young guys behind counter was to worried about goggling my 15 yr old daughter instead of listening to what I wanted on my rice bowls and I had to keep repeating myself annoyed with this I was Irratated and vBulletin the next kid in line Dustin caught on to it…Dustin proceeded to tell me to have patience with the guy cause he was new in a very rude way!!! No dustin he’s to worried about gawking at my minor of a daughter!!!! So when I wasvtellingn dustin what I wanted he proceeded to slap his hand on the counter and sigh really loud and asked me if I was ready to tell him what I wanted to top off my bowls ..at this time I asked him to lose his attitude and we got into a dis agreement, In mean time manager walks up and asked mebif there was a problem Dustin is still running his mouth and manager is vBulletin allowing this to take place …..I left these young guys are to worried about gawking instead of working completly unprofessional..I am a trucker and frequent Chipoltes often!!!!! Not anymore and I will be sure to boycott other truckers away as well Disrespected the wrong mamma trucker Dustin!!!! And the rest of crew

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Thelma August 11, 2014 at 7:00 pm

Really no one has responded to this at all????

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Jeff August 5, 2014 at 11:40 am

Sitting outside the chipotle in the ATL airport. It’s 640 and they still havnt opened.
I’ve been here since 5 waiting on a flights.
The two opening the front of the store have been arguing for over and hour and half. She’s just got her hands in tortillas while he’s stand over her shoulder arguing. She just keeps saying please stop please just stop… But he doesn’t. And he has no regard for whether customers hear them either… Since they’ve opened the fence they have turned away 17 customers with many different excuses as to why they arnt open. For example the system crashed, the manager hasn’t came in yet, food isn’t ready, but the real reason is because they’ve speant the last hour arguing instead of prepping… I don’t have a chipotle near me so this is my only chance and it really pisses me off these idiots are ruining it for me…

Somone should contact chipotle in ATL airport and question them about this.

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Shana August 4, 2014 at 2:19 am

My comment: Parks

Phone Number: {!Contact.Phone}

Restaurant Name: Greenbrier Virginia Beach
Date & Time of Visit: 08/01/2014 08:30

Original Comment:
Worst service ever! Waited in line 20 minutes, ordered 2 meals and guacamole, then waited on guacamole to be made. I watched the person behind the counter begin to make guacamole; no sense of urgency, even with a full restaurant. After waiting several minutes and watching the preparer leave his station multiple times, I asked for the status. Cashier said it will be another 10 minutes. After waiting another 10 minutes, it still wasn’t ready and the person who was making it had left. I will never go to chipotle again and would like a refund for the guacamole I never got. Very poor service and staff.

RESPONSE is unbelievable and sounds like a five year old, totally unprofessional to make a joke of bad service:
Hi Shana,
That is just unacceptable! No guac and they stopped making it while you were watching? I can understand how frustratingly disappointing it would be to watch you creamy, guac dreams dying right before your hungry eyes. Because I was so concerned I actually called and spoke with John, the Kitchen Manager at our Greenbrier Virginia Beach restaurant. He was pretty appalled to hear about your experience as well. While they did receive a batch of less ripe avocados that require even more love, and time, to mash, we should be timing it so that our guests don’t have to wait and shouldn’t leave you hanging like that. He’s definitely going to review this with the Crew.

Both John and I would really like to invite you back in for a better visit. Would you reconsider giving our team another chance, our treat? If you’re willing, just send me your postal address and I’ll have a meal-for-two card (good for two main menu items, fountain drinks, and chips and guac too!) in the mail.

Thanks for reaching out to us!

Sincerely,
Andrea

Customer Service Consultant
Chipotle Mexican Grill

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Ashley August 3, 2014 at 8:19 pm

I went to the chipotle in chapel hill and the service was horrible! The line was to the door and there were only two people on line so it took forever once it was my turn to order my food was put together so sloppy that I had to get a new bowl but when I asked for one the worker got an attire and slams the new bowl down. the workers were not paying any attention so I was repeating myself two three times. once I got home to eat my rice was hard, my meat was dry and there was barley any food in my bowl.

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Linda August 2, 2014 at 6:02 pm

After reading some of the comments it is hard to believe that Chipotle is not activating a huge PR campaign to improve its image.They should at least send coupons to customers with concerns. I too have experienced unfortunate situations at Chipotle. My problem is the menu, ordering, and the pricing of items. I have always ordered the same thing, and the other day was charged twice what I normally pay and was told all the previous orders were charged wrong. Very rude employees. Very loud atmosphere, I go outside or eat in my car to save my hearing.

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jennifer August 8, 2014 at 8:44 pm

Me too the manager then argued because the tax is higher. Actually it’s lower in inland empire than la

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Mark hill July 30, 2014 at 11:12 pm

Just spent over 30 minutes in line at bwi airport store. There were only 20 people in front of me. The staff has no idea what they are doing. There are a ton of people just moving around. This is the second time this week I have visited this store while traveling. Something has changed in the last weeks. I counted 33 people drop off the line. The person fixing is placing so much food on that she cannot wrap. The mcdonalds next door to this store is known for the worst service in the country. Hopefully Chipotle does not go down this same road. Please invest in better management and employees. Your brand is being shown to thousands a day here from all over. It is a disgrace!

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Akua Smith July 28, 2014 at 6:33 pm

so recently i went to chipotle in hyde park to get some food for the first time. When i got there the line was out the door, which i knew already from people i know pass experiences. it was after 6pm and there were only two people on the line which i felt was weird because it was alot of people in line. As i got closer to the window i notice there were a couple employees in the back laughing and playing around. in my opinion they should have been helping with the line. As i was placing my order to the young man i notice he didnt give me a well potion of brown so i asked for more, the young man slapped the rice on there and asked for black or pinto beans, when i said black beans he put pinto beans. i said to him very nicely “no no no, i wanted black beans” he yelled at me and said “no you did not”. i wanted him to make my bowl over but he refused to. When i got down to the meat i asked for chicken. he gave me half a spoon full of chicken i asked if i could have a little more he told me no because it would be extra mean, but he didnt put a full potion of meat on there and then he began to curse me out in front of other people in line as well as the other employee so i told he i dont want the bowl anymore and i left. in Hyde park they are really stingy about the food which i understand there are rules but i feel that they need more positive service, more help on the line and need to be more patient with us costumers. when i tried to speak to a manager the young lady told me there was nothing a manager can do in my situation which is weird because whats the point of a manager. i will never go back to that chipotle because they are too disrespectful and that was the worst first experience ever.

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bird July 27, 2014 at 10:18 pm

Chipolet customer service I’s HORRIBLE!!!!!!!!! THEY NEED TO CLOSE DOWN THE ONE ON 95 TH NEAR WESTERN THEY RUDE ASS HELL ….. HOPE SOMEONE DO SOMETHING ABOUT THEM WORKERS THAT WORK THERE!!!!!!!!! SINCERELY A VERY UPSET LOYAL CUSTOMER.

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anita myers July 27, 2014 at 10:13 pm

every time I try to apply onlineto your Brunswick (OH) store, I can never get into the website. I’ve sent for the password and have waited 2 weeks with no reply. I used to work at the Chipotle at your Pearl Rd. Strongsville(OH) store but I had to leave there because of one employee who thought saying the “f” word in front of the customers was cute. The manager didn’t say anything to her. I used to do the phone in orders and would make the tomato salsa and the corn salsa also. I have a sensitivity to cilantro and told management that I couldn’t taste the salsas because I would get sick but it didn’t seem to matter to them. all I really want to do is try to apply to another store so maybe I won’t have these problems.

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Chuck Lee July 25, 2014 at 4:32 am

Must first say, Love your foodservice suck !On July 22,2014 at 18:33:00 hrs, in Lewisville,Tx, 2605 South Stemmons Freew,purchased dinner for wife and myself.Carnitto Bowl and Burrito and have, and paid for,Guacalmola the side.There was no one on line, just myself.There were 6 people behind counter,Got home, no Guacmole, called rest, waited48 hrs , no returned call. What kind of business you are running here, Not even a return call on Bad, Bad service.Out of the 6 People no one check order if it is right?????????.Order No=609, Host=Mariela.Could be WAY,WAY BETTER PROFESSIONALLYRUN SERVICE! VERY Disappointed SORRY TO SAY> :SAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. ;(

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Brenda Martini July 24, 2014 at 8:15 pm

I went to the location 5720 Washington Avenue, Racine, WI. I walked in at 11:40 and walked out with no food at 12:00. There were 12 people ahead of me and the line was not moving at all. The manager and assistant were sitting at a table in the diningroom having a discussion. They seen the line and did not bother to get up and help push the employees to move faster. By the time I left the line was curved into the dining area. After I left so did 4 other people. This is very poor customer service!!!!!!

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Jazmine July 24, 2014 at 7:26 pm

I just went to Chipotle today and I found a piece of a bitten off twizziler in my food at the festival of bel air and they offered me free food but I do not feel as though that makes up for the fact of what I just encountered. I feel as though there should be a direct number to complain to not emails.

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Leslie Stephens July 23, 2014 at 7:17 am

I was let go at Chipotle for nit being fast enough! I couldnt believe thats why I was there almost 6 months before they fired me. Especially when I had a one on one with my manager the week before and not long before that she sat down with me on my evaluation and told me what I was doing wrong and I tried hard to changed it. But out of blue everyone starts talking about this firing list that was out by freddy the gm over the stores. I just feel like I was fired for no reason I showed up everyday and did my job the best I could especially when everyone around me was the teachers. I wasnt properly trained at all one day I started and by my third day I was just thrown in like a pack of wolves I never got showed and position after frying chips literally winged the whole time then I get fired for a reason but I was never properly trained pn any them salsa, cash so on. I loved my job and unlike everyone else they got by with everything and I was older than anyone in that restaurant. Descrimination and fake training is what you get from Chipotle. Work you like a dog then fires you. Oh and not to mention breaks never could you get a whole one or sometimes you never even got one at all. My favorite was the break time at the end of your shift!

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Andrea August 5, 2014 at 6:57 am

I work at Chipotle, I just started & I have never had a break, if people don’t show up in the morning, then we are stuck with extra work & that means no breaks for us, it is a state law & I am in the process of looking for a new job, I just started & they make “Chipotle” seems like a GREAT place to work,, NOT! it’s a bunch of B.S. The next I work 8 hours or even 4 hours I will quit right on the spot. You are so right, I get yelled for not knowing how to do things, even though I never got trained properly!

Thanks Chipotle! Great job your doing.

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Maria July 23, 2014 at 5:52 am

On June 29th, 2014 as I placed my order for myself and my family I had to face a very rude employee at your Barstow Chipotle restaurant (Outlet location).The employee had to remake the burritos I ordered various times because the tortilla was falling apart.

The employee then started mumbling words and as I asked what I wanted on my bowl he started to throw the ingredients on my bowl. At that time I pointed out to him his behavior and told him that was not how you treat a customer.

My family and I did not enjoy our food at all due to such a rude employee.Chipotle has been my favorite Mexican restuarant know I have to think twice before going there.
60d6814

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delme e lopez July 22, 2014 at 2:31 am

I am not happy the way chipotle fire me … I want you to call because iam toke different action if don’t heard nothing from you cell571241XXXX

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Nigel R August 2, 2014 at 5:15 am

I also was wrongfully fired as the kitchen manager. I tried calling my Area manager but no response to several calls and voicemails

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Susan Cooke July 21, 2014 at 8:54 pm

Called your catering department on Wednesday July 16 and after speaking to Jeff, I placed an order for 20 people for pickup on Sunday July 20th at 12 noon at your Weston, Florida location (4477 Weston Road). Arrived at said location about 12:10 pm and when I approched the counter and gave my name they all looked at me like I was out of my mind. After some discussion , and several excuses, they told me if I could come back in an hour it would be ready. I told them I had people waiting for their lunch and I called especially early in the week so that I would not have a problem. They then said come back in 30 minutes. I left said store and was not happy, but what was I to do? When I returned my order was ready and they gave me a discount, but the reason I chose Chipolte was because of the good service I have always received and the good food. This was a special weekend birthday celebration for my Mom who turned 90, and this experience was totally upsetting. Hope I can bring some attention to this problem so you can correct it!

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Barbara Pingatore July 21, 2014 at 1:11 am

recently had lunch at chipotle grill vintage fare mall Modesto ca. First time my husband
& I went to a chipotle grill. Place was very dirty, inside & out. Food was tasteless, cannot
believe stock is so high. That’s the only reason we went, thinking stock that high must be really good. We both took one bite & left, dreadful experience.
Thought corporate should know. Thank you Barbara

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josh July 19, 2014 at 7:37 pm

your Erie PA restraunt is great love the employees and the food, but (and this is not being rude in anyway shape or form) the employee’s could lose the huge ear lobe ear- rings if you know what im talking about to me and others i’ve talked to it’s just repelling more customers. Thank you!!!!! and keep being organic!!!!! love it!!!!!

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LOUIS LUGO July 17, 2014 at 1:56 pm

THE FOOD CHANGED PRICES CHANGED SERVICES IS POOR BY PEOPLE WHO DO NOT KNOW A THING ABOUT MEXICAN FOOD THEY DONT KNOW NAMES AND DONT ANSWER QUESTIONS, YOU HAVE TO HIRE MEXICANS ,HOW CAN YOU HIRE GERMMANS TO SERVE ITALIAN FOOD SO THE SAME HERE. MEXICAN RESTAURANTS ARE MEX RET. AND IS NOT MEXICAN IS PEOPLE THINKING THEY COOK LIKE MEXICANS I GO TO A REAL MEXICAN RESTAURANT WHEN I WANT GOOD MEXICAN FOOD I DONT EVEN GO TO TACO BELL OR PANCHOS OR RIO GRANDE I GO TO A REAL MEX REST

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maria July 17, 2014 at 1:26 pm

I usually go to the steelyard drive location in Cleveland, Ohio and your restaurants have turned into a piece of shit… not only did u jack up the prices your portions are small and the black beans are as hard as a rock… i use to love chipotle before it turned into a money sucking less food poor quality restaurant and I will never waste my money there again.. I felt like I was eating more toppings than meat… stop the bullshit and stop being so money hungry you have made billions off of the consumers and still want to dick us with the portion and price..kiss my ass and hopefully everyone else will wake up and smell the coffee.

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Terrilyn Briscoe July 16, 2014 at 3:31 pm

I’ve visited several Chipotle’s in the DMV area and today will be my last time contributing my money. How can the workers lean in your food with a dirty apron on and expect a customer to eat it. I asked for another bowl because I’m not eating something where a person dirty apron has touched my food, if you ask for extra rice they want to charge you a $1 are you kidding me? The prices has increased and now you want to charge for extra toppings – really? Since we’re paying more we should get more, I mean we are grown people not kids. After what happened to me today, I will not eat at that place again. If I worked at the Health Department, that place would be shut down.

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ed gallagher July 14, 2014 at 8:03 pm

I’m just seeing what it takes to open up a Chipotle if you like it send me some info my address is xx West 134th Street Cleveland Ohio 44135

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Teddy July 14, 2014 at 3:07 pm

hello I’m from the Philadelphia area University City I was in a chipotle sauce I have a man that comes in off the streets backpack and standing all over the open food and think its funny I know you don’t tolerate that the Sun sanitaryhow can I upload the pictures that I took in the storeso you can see exactly what I’m talking aboutdidn’t wash his hands didn’t do nothing but be touched on food

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kayla July 14, 2014 at 1:26 am

This happens more than just every once in awhile but the steak is NEVER done. I’m waiting like an extra 10 minutes every time I come there even when there is NO line. some employees also can have poor attitudes after IM the one whose been waiting. the point is I love chipotle but sick of the wait even when there shouldn’t be a wait because there is no line, its just that my food isn’t ready when all I mostly do is grab to go anyway so I would like to be in & out almost every visit that would be good service! 🙂

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May July 13, 2014 at 11:23 pm

Hello, My family loves Chipotle. It is our 1st choice for fast food. Last week Wednesday, my husband, my 2 sons and myself went for lunch.. When we got to the salsa part we noticed the mild salsa looked different. We were told that the new mild salsa is made with fresh tomatoes and it’s better. We all got the mild salsa. We didn’t like the new salsa, the taste was different and it was very watery. It made everything soggy. Very disappointing to see that you have changed the mild salsa! Please go back to the original salsa that we love.

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penni July 12, 2014 at 8:47 am

I can not believe the CRAP that goes on at Lancaster ohio store. The manager gives the boys illegal weapons when they do good>When she gets the “hots” for a new employee she and he sit in the office all shift.They have underage drinking out back after hours.After months of employment still no direct deposit because this said manager does not know how to do it What kind of managing is this?Employees get their schedules but you cant go by them because she doesn’t delegate I went in to eat and all the blond girl could do was gossip with another co-worker about other workers Did not even.listen to my order after being asked 4 times so a guy from the back comes and finishes my order which by then felt like it had come from a refrigerator Very disappointed The heavy set blond smelled like alcohol guess this is a party place I let ALL my friends/family know

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Terry July 11, 2014 at 11:37 am

I went to the Chipotle in Morgan Hill, California, several weeks ago. It was afternoon, on a sweltering hot day, There was a long line of people waiting to order. As far as I could see, the seats were taken inside.

Since I had just come from a hike and my right foot was hurting, I could not stand in line. I sat outside waiting for the line to get shorter, but instead, it kept getting longer as more people were walking into the place.

After waiting for about 20 minutes, it occurred to me that I could just call the restaurant to place my order. However, lo and behold, I was told that they did not take orders over the phone. I asked for the reason and I was told that it’s “corporate policy.” They told me that I could order online, by fax or by an app.

Well, that may be fine and dandy if someone happens to be out in public lugging a computer or a fax machine with them, or if they have one of those computer phones, but I don’t. I advised the person of that. I also told them that even if I had a computer phone with Internet access, I didn’t want to sit there logging on, typing on a little screen with my thumbs, or any of that unnecessary and uncomfortable nonsense and that all I wanted was to phone in my order, which is the fastest and easiest way for the customer. They insisted that I couldn’t order via phone because of corporate policy.

Result: I left, went to another restaurant in the same center, which was also busy; however, I asked for their phone number, called them on my regular cell phone, and ordered my food. THEY GOT MY MONEY INSTEAD OF YOU!

With that as a backdrop, I am posting this here so that someone at CORPORATE can see my comment and change YOUR IDIOTIC CORPORATE POLICY! All of this present-day computer gadget nonsense may help YOU people, but it is making a LIVING HELL FOR CUSTOMERS! I do NOT want to sit typing on a tiny, stupid phone screen to log in, hunt around on the site for what I want to order, type in or select the item, etc. THAT TAKES MUCH LONGER THAN JUST CALLING IN MY ORDER!

Chipotle, get your act together and take phone orders! Enough said!

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James Rossi July 10, 2014 at 4:44 pm

Today @ 4pm. I stopped into Chipotle on Willow Grove, Pa. The place was not crowded. I ordered hard shell tacos with Barbacoa. I repeated my order because she was not paying attention. I asked for just a little brown rice and she piled it on. The same with the black beans. I told her for a third time the meat I wanted. Now, because of the excessive rice & beans there was no room for the other stuff I wanted. Let it go, I’m hungry. I go to pay and no one is paying attention to me. There are 6 staff members either behind or beside the counter and no one is even making eye contact. One woman finally said someone will be right with me. There appears to be staffing confusion. My food’s getting cold and after about 2 minutes I say, loudly, “Can someone please help me?” EVERYONE IGNORES ME! Absolutely no response from anyone. In about another minute or so a woman swipes her card into the register and I assume she’s logging on and is going to help me. Finally. She then gets distracted and starts a conversation with another staff member. I turn and walk out. I love the food and hate to complain, but enough of this bullshit.

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Jae Jung July 9, 2014 at 1:14 pm

First, I would like to state I love to eat at Chipotle. I eat at Chipotle for lunch during my work hours. Second, when I’m at Chipotle I get a great experience from the staff. However, with regret I’ve had a horrible experience at Chipotle today with one of the employee. While getting my drink at the drink fountain area, I grabbed a straw and threw away the straw cover in one of the empty utensil holders thinking that was a trash can. An honest mistake on my part which was not intentional or trying to be malice. One of the employee who was filling the utensil area says, “Does that look like a trash can?!?!” in a very rude and threatening tone. I was more shocked thinking, “Is this really happening?” so with a dumbfound look I say, “I’m sorry . My mistake. I didn’t know it wasn’t a trash can.” It could have ended right here but the employee comments, “Use your common sense.” That’s when I got upset and said, “No need to be rude.” Then I asked for the manager and he gladly pointed him out. I spoke to the manager and explained the situation. The only thing he offered was a refund for my food. I has no issue with the service of the food but wanted an apology from the employee. I left the restaurant very disgruntled and disappointed. I’m a business owner and if my employee behaved the way the Chipotle employee behaved I would have fired him or at least dismissed him for the day. I’m still VERY upset at the whole situation.

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Dave July 2, 2014 at 11:33 am

Fix your website.

How does a corporation of this size have an unreliable website? There have been multiple days where I have decided to go to the sub-par Q’Doba for an alternative to Chipotle because you guys lack the support to keep your website functional; Order online does not work, the links are broken, the website times out when it tries to load new pages (on any web browser I’m using, mobile included). And when I search for a store – to put an order in, there are NONE found within 250 miles of Massachusetts, NONE found within 250 miles of the 02184 zipcode – funny I’ve eaten at the store located at that address before.

I’m not going to sit in line like the rest of the fools for 20-45 minutes to get my burrito. I don’t have that kind of time for my lunch break. Every day at the lunch rush there is a line to the door, the actual food product is great and that’s what keeps these fools waiting in line, but the other services you offer need to be on par with your great food, or not offered at all.

Fix your system; you are losing customers.

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Bradley Keener June 30, 2014 at 11:39 pm

I was recently employed at the location on Owenfield Dr (off State Route 23) in Lewis Center, Ohio (#0470). My hire-on supervisor was Ryan Miller, but since he stepped down a couple months ago, Dallas has taken the new General Manager position and Ryan stepped down to Apprentice. I ended up missing a total of 5 days at work due to health concerns, which were all documented with a doctors’ note. I called in at 1:45PM on 6/25 to check my schedule to which Ashley (Service Manager) said I worked at 4:00 PM that same day. I received a call at 3:46PM on my commute to work of which Leticia (Service Manager) informed me not to come in and to get a hold of Dallas before my next shift. This was extremely frustrating due to the fact that they did not give me proper notice to not come in to work that day. I then proceeded to call in the next day 6/26 to speak to Dallas about cutting my shift, to which he replied that they were letting me go because of some problems with negativity on my part of which they had just spoken to me about on my most previous shift which did not allow me a fair chance to show my improvements. Even with that fact, I respected and accepted the decision that they made until I spoke with my previous co-workers that my GM was giving them false reasons and false accusations as to why I was let go from the company, claiming that I was a low performer which I consider a defamation of my character, representing me in a false manner due to the fact that I would stay past my shift times, and worked overtime whenever it was asked of me. I never had a formal documentation of any coaching or even a final notice of termination since I had to call in and inquire if I had a position at all which shows lack of leadership, motivation, and responsibility of the management team in general since they showed no initiative to professionally give me notification of my release. I was wondering if there was any possible way I could contact someone to get an appeal on my release or to further explain the policies set out by corporate because I believe this situation was handled in a very unprofessional and childish manner.
Thank you so much for taking the time out to read this, any sort of response would be very much appreciated.
Bradley Keener
Footnote: If you have any other questions, feel free to contact my supervisors:
General Manager (Dallas): 740-438-9929
Apprentice GM (Ryan Miller): 740-475-7693
Both of these numbers are their personal cell phone numbers.
Store #0470 Phone Number: 740-657-8355

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Lolita Howard June 30, 2014 at 9:39 pm

To whom this May concern: I just got off the phone with my boyfriend and he informed me that he purchased food at the 14th and Park rd location here in Washington DC last night and after eating half his food something was crawling in it. I looked up the location in my phone and got to numbers. The first number sound like a fax number and the second number rang more then 10 times didn’t say the name if the Restaraunt just a male robot picked up. I told him he should’ve went back but I guest by the time he was going they were closed and today which is Monday June 30th he got off work late. So his intention is to go on Tuesday which he’ll leave work early! I told him to speak to a manager and then call me. Please respond to this message ASAP on how this matter should be resolved! It would be gladly appreciated thanks in advance! Lolita Howard writing on behalf of Theodore Whren

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Nolan Otten June 30, 2014 at 5:20 pm

Here is my story for whoever to read. I was hired with chipotle in college station on December 15, 2013 at the second store location, or cs2. Then after a week of waiting to start i was informed that I would be transferred to cs1 across town which was just a little further from my house. This was prior to 2014 it took then 25 days to start me at that store I had to walk up there since I do not own a car to ask what was going on. the General Manager “Rafa” as he is nicknamed did not even know about this. The apprentice Jessica Mendoza who is 7 years younger than he is at age 23 had done nothing to start me, but I waited patiently as I was very excited to begin. Only to find out another gentlemen who was hired on the same day I was at the other store was transferred sooner than I was and started a week before me. Their justification was that they had hired a lot of people and were still processing them this was the same justification I recieved from Ms. Mendoza as to why I was transferred. Throughout my employment at least half of the store came into work under the influence of drugs and alcohol both the General Manager and Apprentice did nothing but advice use of cologne or to leave their marijuana outside. A kitchen manager came in after a break threw his joint in the trash and they simply asked can you please take that out to the dumpster it stinks. He was not fired. Then we were under review for being validated as a resterateur store which would have been a great honor. So when I would inquire about learning new positions to master in order to become a kitchen manager they argued you would not be able to complete the task in the allowed time therefore I will not teach you. I took a month for them to fairly treat me in regards to cross training. Before being hired I was arrested for a misdemeanor and it became out of hand I made sure to inform my managers of situation outside of work since I myself believed I could be potentially unreliable because of the court. When my first court date came around I notified the manager team and they scheduled me anyways making me look bad. The only form of transportation I have is my own two legs and my bike which unfortunately I was popping tires on a regular basis I believed this to be a viable excuse as to why I was late and they agreed for a time. On 06/21/14 I was scheduled to work a 1 hour shift which seems unreasonable given my circumstances I was unable to make it on time and unable to notify my managers. Which again at this time i was being elevated to be a Kitchen Manager and I though everything was going great. Sunday I closed prep due to the fact I had court on Monday I was vastly distraught and asked to for the night off they did not allow this being the man I am I work anyways. Monday morning rolled around and I had forgotten to find someone to cover my shift as we all forgot its a reasonable mistake I called the store as soon as possible my General Manager sounded disappointed by not to the point he would fire me. Due to my misdemeanor gone wrong the judge revoked my bond and sent me to jail I informed this was a possibility but it would be three days at the most. Prior to this I informed them that I would be unable to work 06/23-06/25, but again they scheduled me anyways and didn’t care. When Wednesday rolled around I took a plea from the fascist District Attorney of College Station to be on house arrest instead of 100 days in jail so that I could work as I was assure by Daniel Chappelle my service manager that they would not fire me. The apprentice Jessica Mendoza picked me up from jail and I asked do I work and she said no and I asked do i work tomorrow she said no nothing at all about me being fired. I found out Thursday night after asking for a verification of employment which is required for my house arrest the General Manager said hold on let me get back to you. At about 8:30 I was informed by “Rafa” that i was fired and that was that. I was then advised to speak to the crew to ask for my job back as he claimed he spoke to the crew. After speaking to them I received 9/18 yes to return and 3/18 no do not. I had not spoken to 6 employees but they did not care at all. Their reasoning was my frequency of being late when I was never spoken to about this and never written up about it. If it was a problem I would have began calling for rides if my bike tire pops my commute goes form 12 minutes to 45 minutes of walking what am I to do? This does not sound like the company I originally applied with. To top it off the drug addicts still work there! They’re allowed to cut with the knives that are ridiculously sharp and neither the General Manager Rafa or the apprentice Jessica Mendoza do anything about it, but I am fired in a time of need by my “family” as they claim to be for being late after the fact. While people work stoned day in and day out these are accidents waiting to happen I was simply a quiet man trying fight the court system with no money to pay for it. Ghee sound reasonable to anybody?

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Julius Vann June 30, 2014 at 4:54 pm

Hi, I recently worked at Chipotle in Canton, Baltimore, and I’ve been in that same great business for almost for years. I love the great atmosphere, the best culture and a good unique experience; great customer service that I loved and it’s like I really own a place. The big issue is that something is hitting me in the head with a complaint that was unheard of, and I’ve been accused and excluded from my job for nothing. My former supervisor named Ronald Diamond waiting for an investigation of some kind of misconduct that I was being accused of, then he terminated me because someone had made a contact over a phone and asked me why I was fired from Chipotle. Due to my ADHD, I was being misinterpreted what my supervisor was saying not to make any contacts with anybody. Please, I need you to help me to get my job back. Thank you.

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Lundon Johnson June 23, 2014 at 6:27 pm

Hello Chipotle,
This isnt really a complaint more so a question.
I would like to know why dont you all have kid size bowls. My son is two years old, and wont eat anything but chicken bowls from you all. Im tried of having to share my food with him but I dont want to buy an additional bowl because he cant eat all that, and I certainly don’t want to pay for it. Why cant their be smaller containers for the kids and charge half the price.
There are alot of parents who would buy it for there children.
Just a thought Chipotle.
Thanks,
Lundon Johnson

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Rachelle June 22, 2014 at 11:35 pm

Hi,
I recently transferred from the Chipotle on 88th and Wadsworth in Arvada, Colorado to the only one in Medford, Oregon. It took over a month for my transfer to go through, partly because my new manager kept asking me to ask my old restauranteur for an email about me, even after he talked to him on the phone. I didn’t make a big deal out of it, cause I was happy to be staying with Chipotle through my move.
Things were very different from the start. For one, there’s not a large surface area dust mop to pick up rice and dirt from the aisles, making it take another 15 minutes to sweep that area as well as move each pile down the aisle. I went out and bought one, and am using it during my closing shifts, only after hours. Another difference concerns tips. I work hard, regardless of where I’m stationed, and I think it’s only fair that I get my portion of the tips. At the Colorado location, someone would count out the tips for each shift and put them in bags in the office with each of our names on them. If you forgot your tips one day, the next time you came in you could pick them up. Here, you count out the tips after you clock off, and if you’re more than 2 minutes late, you don’t get anything. Even if I were to count out the tips right after a shift ending at say 7:05, whover got off at 7 (even if we started the same time) would take their tips out, and I wouldn’t get the same amount as they did. It’s very unorganized and unfair that I am not allowed to have the tips I worked hard for. Another thing is we had our “Big Guys” come in to check on the restaurant, and I mentioned a few of these things, hoping someone would say something to improve the store, not only for me, but the rest of the crew and our customers as well. They just gave me general answers and didn’t inquire further into what I had to say. My next shift, my manager (who’s an aspiring Restauanteur) asks me, in front of all the crew, why I brought up these things. He said that when the Big Guys come in to visit, we’re only allowed to say good things about the restaurant. This tells me that this store doesn’t support the Chipotle vision, because if it did, the management would see my concerns and suggestions as a way to improve the store. I’m very disappointed, cause I have worked at a very good Chipotle, and have seen how easy it is to uphold those values. And it bothers me that my new store doesn’t care about the team, our customers, and Chipotle.

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Cheryl June 20, 2014 at 6:58 pm

I want to voice a huge complaints on most of the Chipotle restaurant most of the workers are very rude and nasty as well as the managers. I feel as well as other customers that when you are paying your money for your food at any location. You should never tell customers that can’t be giving more food that is absolutely insane. Up management needs to be aware of how this oppose a negative view on the organization as a whole.

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dr montanes June 19, 2014 at 10:40 pm

maybe its time for the labor department and uscis homeland security to move in and check chipotles bussines practices. my son, a decent college kid, working his off hours at north atlanta location at perimeter mall has been constantly harrass by the manager at that location. without reason . rampant abuse from the ,manager. please mr labor dpt take us on a visit to make sure we still have labor laws rto respect thank you…

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Alikah Hawks June 16, 2014 at 3:27 pm

I live in Pikesville, Maryland and the reprehensible experience I had yesterday, Sunday, June 15th, will definitely cause me to speak against going to the Chipotle in my area. I placed a mobile order from the Chipotle app like I always do. This particular time, I went to pick up my order and was informed that SOMEONE ELSE had picked up my order!!! Of course, I was livid because I paid with my credit card online, therefore the order was already paid for. I handed the cashier my ID (she didn’t ask for it like she should’ve in the first place) and told her that if the person didn’t look like the picture on the license, then who did she give it too? She nonchalantly told me again that the order had been picked up. The cashier proceeded to speak to the manager who was standing next to her. He told me to hold on and my order was remade. When my order came down, the manager had the audacity to tell me the total assuming I was going to pay…again. I had to REMIND him that some else took my order and it was an error on their part. He end up giving me my order but the hassle and the negligence turned me off from using the app or going to the Pikesville, MD location.

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Tariq June 13, 2014 at 4:37 pm

I am a vegetarian and always preferred Chipotle. I always suggested that can they keep the veggie stuff in a separate side as they are keeping meet trays along side with veggie trays. There is always a chance to have some meat getting into the veggie trays while picking up while there is a rush of customers. But this didn’t have any effect.
On June 13, 2014 I bought a veggie bowl and guacamole on the side. In middle of my eating I found a chunk of meat in the guacamole cup. I was really upset and tried to make a phone call to the head office who didn’t listen to me rather directed to send an email for making a complaint. I am still waiting for some one from Chipotle to discuss this issue.

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Jake June 11, 2014 at 11:12 pm

I use to work for Chipotle in San Antonio, TX. The 151 and 410 store. My Restauranteur manager Marry Liz had everyone from corporate so fooled, she would put on a smiley face for them, but as soon as they would leave she would call them all “corporate fucks”, and even coming back from Chipotle Conventions would make fun of the Co-CEO’s and would call him a “Faget.” I would catch her using information against co-workers(as them being gay or of a different race) and make fun of them in front of customers. I have had hundreds of customers pull me aside in the lobby and complain about my Restauranteur manager, but I didn’t know what to do with all of these complaints. I eventually just quit because I felt I was being abused mentally my Restauranteur manager. Chipotle should be disgraced for letting such a terrible person work for this company. I have always loved Chipotle food and great atmosphere to work, but this one manager had to ruin 2 years of my life with pure mental abuse. Please find a way to not let this person abuse another minority again. For the whistle blowers!

Thank you,
Jake (ALIAS)

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Erinn Mk June 6, 2014 at 8:27 pm

Don’t you guys see how bad working at chipotle has become I’m sick of seeing my mom get railroaded at work and because of a new boss getting demoted after 7 years with this company she and her crew are ready to leave . You guys need to get back in touch with how chipotle should be and actually come to stores come to Pittsburgh Pennsylvania go to the stores and see how the employees are being treated

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Audrey Favreau June 6, 2014 at 11:47 am

Horrible, horrible, horrible, never, ever, ever again!!!!!!!!!! Do not go…

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Clauneice Powe June 5, 2014 at 4:22 pm

yes I was in one of ur chipotle in Cleveland ohio there I ask for two bowl double chicken on both the young lady gave me one scoop than told me that it was a double I tell her that was not a double so I guess one of ur manager came out and she told her to add more so she got three piece of chicken than said that was a double than I told the young lady I did not want her to do my order than I just didn’t want the order I am spending my money and you are not going to stand in my face and laugh I didn’t think it was funny so left I never been so upset with a company that have people that work for them that don’t care about the customer. The host for today was Amelia 06/05/14 the address was 11452 Euclid Ave. Cleve. Ohio 44106

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adelyn June 4, 2014 at 8:38 pm

Hello .
My name is Adelyn and i use to work in the chipotle store in 129 W . 48th street . I left chipotle because I was moving upstate because i got ingage. I had many problems in chipotle with the general maneger Feronica. 1st . While working there i had my bag ready to change and went down to throw out a garbage and when i came back all my bag and cloths where gone. The camaras werent working where we leave our stuff and I brought it to her attention and she replay by she couldn’t get involve on that which i didnt understand since she is the general manager.but when I left Chipotle I left with a great experiences and I loved what I did. Now I’m trying to get back on my feet and The jobs I apply for called Chipotle in 48st and Feronica told them I never work there before and never been there . I am very concern about her saying this false statement . I have prove i worked there . I started working in spring2013 when Chris was General manager. i want to report this because it is not right for a “General Manager ” to lie about a employee that use to work there and say she /he never did. They never did anything about my cloths being throwing out and i hope they solve this issue because this is not right ! I have all my papers to prove i did work there on the 129W 48 the street chipotle . Hope someone could contact me soon @ 203435XXXX

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G. Johns June 3, 2014 at 5:33 pm

I normally visit this restaurant location quite often. I was shocked to have an awful experience on this particular visit. It was close to closing time. There was a family of three in front of me waiting to be served. The first employee (female) that greeted me asked what meat was I going to order. I replied the fajita chicken and she told me they were preparing some right then. So I realized that was what the other customers were waiting for as well. Afterwards, I noticed a young male employee with a container in his hand that was less than half full of already cooked chicken fajita meat. He poured the meat onto a filthy grill with several pieces of black charred residue. I was appalled, disgusted and disappointed. To add insult to injury, right after he put the chicken back into the same container, he poured the meat into the serving container and fixed meals for the customers in front of me. Afterwards, he cleaned that same grill and there were no charred pieces or residue left on the grill. I told the female employee I was not going to eat that and why did he prepare that meat in such an unsanitary manner. I explained that he should have cleaned the grill first, just as it is now before re-heating that fajita chicken meat. She sarcastically explained to me that is the way they prepare meat and that all meat is charred. I asked for her name and she refused. She did not have a name tag on. I asked someone else to get the manager.She walked off to go and get the manager herself. The manager came out and said her name was Alisa. I asked who was the store manager and he said he was. I asked for the number to the corporate office and he said he did not have a number for corporate office. He was rude as well. He told me his name was Guillermo. I have never had such an unpleasant and unprofessional experience as what I encountered at this location. I hope measures are taken to correct these issues as soon as posssible. I wanted to send my concerns before alerting my friends, family and social media about what occurred. Please contact to let me know the issues I have explained matters to your company and that they will be resolved. I really enjoy eating Chipotle food at least once or twice a week with my family. However, I refuse to return to that location, which is close to my home, unless these serious issues are handled. I look forward to hearing from someone soon. Thank you.

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Deanna Doctor June 2, 2014 at 11:14 pm

Last night I purchased a burrito bowl for take out from your Ramsey, NJ restaurant. I ate it tonight, June 2, 2014. I bit down on a piece of glass about the size of my thumbnail. I hope that I haven’t swallowed any. I am saving the glass and the dinner. I’m assuming if there is one piece of broken glass, there are likely more. The chances of other customers ingesting glass is real, and that I should make you aware ASAP. I hope you will follow up on this. Thanks

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Taina Marrero June 2, 2014 at 2:34 pm

Monday June 2, 2014

To whom this may concern,

My name is Taina Marrero and I am an employee at Chipotle Mexican Grill on 56th and 6th ave (1379 Avenue of the Americas.) I am writing this to report a sexual harassment incident that occurred Saturday May 31, 2014. I was the only female left alone with 5 males from 10pm-12am. Out of the 5 males, 4 of them exhibited inappropriate behavior and made disturbing comments that made me feel very uncomfortable. The managers were involved therefore there was no one I could complain to. The following events occurred:

They kept asking me if I had a boyfriend
I was asked if I was a virgin by a coworker
A coworker told me the manager said he wants to kiss me and make me his girlfriend
They talked about my butt being bigger than another girl’s who works there
A coworker asked me to turn around so they could look at my butt and the manager looked at me waiting for me to do so
The manager was in the hall way of the bathroom watching me clean and when I caught him, he didn’t say anything but laugh
The manager backed into my crotch area twice & laughed
They looked at me bending down
I was asked if I wear matching bra & underwear everyday by a coworker
Manager asked me for a kiss in front of everyone and they all laughed

I felt very unsafe especially because my superiors spearheaded the incident. I was so distraught, the following day, Sunday, I almost did not go to work. I changed my mind and called in saying I would be an hour or two late however they called me back saying not to come in.

Taina Marrero.

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larena calvery June 1, 2014 at 7:59 pm

On May 31,2014. My husband and I visited chipotle at The Kent Station in Kent Washington State. I ordered a bowl with chicken. At the end where you pay for food i looked at my bowl to see human hair in my food. i pointed this out to clerk who shrugged her shoulders and picked hair out into trash and wanted me to pay for meal. Mind you this was on video surveilance. I refused meal and refused to pay. After serious consideration,My husband and I will no longer eat at any of your establishments as a result of the seriousness of this issue. i strongly suggest hair nets become a uniform requirement. I’m considering following thru with complaints to local health authorities on this matter.

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Jeff June 1, 2014 at 4:22 pm

POOR CUSTOMER SERVICE:
Young lady essentially accused me of attempting to steal or scheme a free a meal from Chipotle (Not sure if race played a factor, but I happened to be the only Black male in the store at the time of this transaction)
WHAT OCCURED:
The day before, I ordered a burrito bowl (vegetarian) and ordered some chips. I get to work, look in my bag as I am about to enjoy my lunch and recognize there are no chips in the bag and my bag is a bit wet from the beans and mild juice dripping. I called to inform the manager (Greg) of the experience and he told me I could get a free meal if I was to comeback. However I couldn’t come back immediately due to being on the other side of town and have to get to work. Nevertheless, I suggested that he write my name down (which he said he did) and I will likely come back the next day.
NEXT DAY:
I go into the store, order the same thing from yesterday and explain to the cashier of what transpired, and she gave me the third degree while holding up the line. She was determined to not see me walk away with a “free” meal. First, she attempted to charge me for the chips and said well the meal can be free but not the chips. I explained I actually purchased the chips yesterday and no one put them in my bag. Then she said, well you can have some “free chips” (as if I didn’t pay for them yesterday) but not a meal. I explained to her what the manager said yesterday and my name shall be written down some where to confirm this. ….. she goes to look for where they write these things down at (THE LINE IS TILL BEING HELD UP DURING THIS WHOLE TIME). Couldn’t find it I guess, so she ask where is the manager. They say the manager is in the bathroom. She walks away from the register to the back where the restrooms are to find the manager in the restroom. Then eventually comes out and say that manager said “give it to him but explain to him NEXT TIME –as if I plan to get another “free” meal –he can’t get a whole free meal.
ASSUMPTIONS:
I guess she was able to look at me as a Black man with a fitted hat on and assume I would likely be being dishonest about a $7 meal. But, couldn’t look and see that I already have an MBA (masters in business administration) degree from a reputable (AACSB accredited) top business school. Or, that I have managed over 200 employees as a business manager. Or that I have owned and operated a business. So, it does make me wonder, had I been some young White girl or perhaps, and elderly White lady, would I have gotten the same 3rd degree?

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TouchFeely June 18, 2014 at 2:16 pm

Stop pulling the race card man… They treat everyone poorly.

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MICHAEL May 31, 2014 at 9:42 pm

Dear Mr. Ells – I was wondering if you would hear my complaint? I am sure you will be shocked to find out about my story. Do you care at all to hear one customers story? Do you have the time to listen to just one complaint? Please I am begging for you to hear this story. Maybe you can actually fix or do something about this situation. I know most complaint’s fall on deaf ears. I have tried to reach management for this location but the workers keep blocking and misleading me from getting to talk to someone who can help.

Best,
Michael

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MICHAEL May 31, 2014 at 9:33 pm

I WISH I COULD TALK TO SOMEONE WHO CARES ABOUT MY RECENT VISIT TO ONE OF THEIR LOCATIONS. IF I TOLD THIS STORY TO ANYONE WHO CARED JUST A LITTLE 3 PEOPLE WOULD MOST LIKLEY BE LET GO. I HAVE NEVER IN MY LIFE BEEN TREATED WITH SUCH DISRESPECT. I NEVER COMPLAIN TO MANAGMENT ANYWHERE AS I KNOW HOW PEOPLE CAN BE IF THEY DO NOT LIKE THE PRICE, SERICES OR SOMETHING LIKE THAT. I DO NOT COMPLAIN BECUASE I WORK IN A SERVICE RELATED INDUSTRY. HAVING SAID THAT I KNOW WHAT IT FEELS LIKE TO BE ON THE OTHER SIDE AS IN MOST CASES PEOPLE ARE JUST LOOKING FOR A DISCOUNT OR FREE RIDE. HOWEVER, IF I WHERE TO TELL THIS STORY TO UPPER MANAGMENT OR ANYONE WHO ACUALLY CARES I BET THEY WOULD FALL OUT OF THEIR SEAT. DOES ANYONE CARE ENOUGH AT CHIPOLTE TO CONTACT ME? OR AM I JUST ANOTHER CUSTOMER WITH A COMPLAINT SO WHO CARES…..

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Lupita July 10, 2014 at 8:24 pm

You can put a complaint at Chipotle.com and go where it says Talk To Us on the right side and then click where it says Email Us then to click to General Comments & Questions and then to Restaurant Feedback and fill all that info and make sure you still have your receipt to put the date you went and time. What you just put here at this website make sure you also write it there at the chipotle website and they will email you back in a couple of days.

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Katie May 31, 2014 at 12:39 pm

I was just eating chipotle and bit down on a hard piece of plastic. I’m pretty sure I fractured my tooth. I called the chipotle I got my food from, and they just want to refund me.
I really don’t think that will fix my tooth.
I’m calling corporate now, and not getting an answer.

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Liz May 30, 2014 at 2:12 am

Horrible workers they only hire people they know or people of Hispanic race went on multiple interviews and one location hired me then said the position is filled days later they offer no hours it is horrible I wouldn’t recommend working or eating at this fake expensive Mexican food place

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Luis May 27, 2014 at 4:14 pm

i don’t understand how my manager lied to chipotle headquarter that i got fired but instead i gave a month notice of resign. Now i can’t get a job at chipotle in New Jersey. What can i do?

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keith hunt May 27, 2014 at 3:06 pm

I recenty visited one of your stores in Chicago, 1522 e 53rd street to be exact, and was treated unfairliy. I am a Marine Vet and a Deputy Sheriff. I had an issue with one of the servers. I asked to speak to the manager and all while I was talking to the manager the sever keep trying to talk over me. Now I love your product and have eaten it for years. This is the first time something like this has happen to me. I did not appreciate it, it was uncalled for and Ireally did not appreiate the way the manager handled the situation. I don’t think I will visit that location again. Also I see there is realy no way to actualy get in contact with you all. This will probaly fall on deaf ears. But at leastt I got this off my chest.

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Kay May 25, 2014 at 3:00 pm

I am a 63 year old grandmother and I recently got my concealed carry permit. I had a email conversation with one of Chipolte’s “customer service” reps who told me the restaurant doesn’t want to get involved in the gun rights controversy. They just want to make food. So, I asked if they had a problem with me carrying a concealed gun. She told me they do not want me carrying a gun into their restaurants so I told her I would no longer be a customer because I don’t feel safe.

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gjr May 25, 2014 at 1:06 pm

wont be going there anymore , dont feel safe now!

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sonya dubose May 24, 2014 at 7:23 am

I use to work at chipotle back in 2011. I tried to get back in for a re-hire and it seem like they giving me the run around. I went to 3 interviews for chipotle down town new haven, and its like i wasted my time and went there for nothing. Then i went to another intetview in milford and they giving me the run around too…they keep saying that they dont have permission to ere-hire me and that they have to wait for answers from district manager for approval to put me back in the system. Im looking at it like d***, i got two kids and im behind on bills, why are you making it difficult to give me back my job.

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Allan May 23, 2014 at 11:08 am

Tried to call to speak to someone but you cannot call and talk to anyone unless you have their name. I cannot find a listing of names online and the operator will not give you any names. Chipolte has both fingers in their ears. This is the first company I have ever called and not been able to talk to someone.
We live in a republic not a democracy. In a republic some rights cannot be voted out. The constitution is the road map and we are given the 2nd amendment. If Chipotle is willing to subvert our way of governance and our unalienable Rights then we should not visit them and do business with them ever. We the people must stand up for our constitutional rights and not let any business, special interest groups or government push us around. I will be waiting to see chipolte’s position and will boycott them if they choose an unamerican stance politically. I hope all good Americans will do the same. If we don’t stand together then we will have different laws at each company you visit. Confusion will rain and our rights will go under the bus.

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David in Plano May 22, 2014 at 5:17 pm

I enjoy(ed) Chipotle at least once a week. Often eating there up to six times a month. I understand that companies have a knee jerk reaction to issues at times and the fine line that must be walked when dealing with sensitive issues. It seems to me that your previous policy of following the local laws as they pertain to carrying firearms was the intelligent thing to do. After all, those laws are written by and supported by your customers.

I am not a gun “freak”, don’t own any assault rifles, and don’t advocate that everyone arm themselves. What I am is a Texan, a US Air Force veteran, a father of four, and a CHL holder who understands and respects the need to be able to defend oneself and ones family.

There is a lot of truth to the comment that Chipotle just joined the group of “safest places to rob” as the decision to ask me not to bring my lawfully carried firearm (which is always concealed in accordance with Tx law) into your business. Since I don’t violate the law, I can no longer enjoy your product (and I do enjoy it) and maintain the level of safety my training and my personal preparation afford me.

Please let us know if you go back to a “follow the law” policy so that I can enjoy the chicken bowl again! In the meantime, I’m sure you won’t be surprised to find out that the criminals of the world don’t care if you don’t want their guns in your business… It is only those of us who respect your wishes and follow the law who will abstain.

The actions of the goof balls that felt it necessary to carry assault rifles and frighten people rather than intelligently exercise their rights should not cause a company as respectable as Chipotle to have such a strong knee jerk reaction.

My humble opinion of course….

Be blessed!

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Terri Harris May 21, 2014 at 8:50 pm

I applied for a job on 2 different occasions at chipotle in Casa Grande AZ.Florence Blvd.my first application was misplaced along with my resume.i re applied had a group interview and was told by mansger that I would knw something as far as employment either by phone or email within 48 hours.as ofmay 21st.havent heard any thing.racism suppose to be long gone.however chipotle is still excersing racism just on a down low level.yea im African American.and I feel as though I was discriminated against.I will no longer patronize chipotle ever again.and will make it my business to suggest to my other African American friends not to patronize as well.Teri Harris.

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lylyan May 22, 2014 at 5:30 pm

that is the worst place you can work ever
nothing is organised some kids controlling everything they hire their friends only
i wouldn’t recommended to anyone
that is from experience

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Jason Preisner` May 21, 2014 at 12:33 pm

Chipotle actually does not have the legal right in California to keep people from carrying concealed guns inside their restaurant. However, I also am going to be supporting them as little as my wife will let me (she’s a huge fan) and will spread the word about Chipotle’s pro-gay and anti-gun stance.

Not to mention, the 2nd amendment affirms the natural right of every American to “Keep and bare arms.” Chipotle, as a public restaurant, does not have the right to take that away, just the same as they cannot decide to ban anybody based on age, race, sex, or even gender orientation.

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Jack Wilson May 21, 2014 at 10:04 am

If you pinheads don’t understand that criminals don’t pay any attention to laws and that law abiding people who go to the trouble of obtaining a concealed weapon permit will likely save the lives of fools who don’t carry when some nut decides to create havoc in one of your restaurants; then your company will suffer the consequences (at least, financially and hopefully not when that nutjob decides to pick your establishment to gain fame). Myself and all of the members of my family will not be patronizing your restaurants………………..PERIOD!

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B Shepherd May 21, 2014 at 9:49 am

I read in the Louisville, Ky., newspaper, The Communist Journal, that Chipotle’s official policy is that gun owners are not allowed to carry within its 1300 U.S. restaurants. As a philosophy professor, I will inform all of my students and friends to boycott your establishments. Businesses are like individuals, there are consequences.

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Cincinnati Bob May 20, 2014 at 10:18 pm

A friend suggested we go to Chipotle for lunch. I said: “Not anymore, I’m carrying.”

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bill quinton May 20, 2014 at 6:41 pm

I am glad that you have decided to ban guns from your restaurant; THAT IS A RESTAURANT THAT I WILL NOT NOT BE USING ANYMORE. It is hard sometimes to decide which restaurant to frequent since there are so many.
you just advertised to all the crazies that your place is open range.

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Zach Dahlin May 20, 2014 at 6:05 pm

Let me just start off by saying, I grew up eating chipotle since I was a young teenager, I am now 25 years old! For more than 10 years I have patronized your buisness multiple times per week personally along with catering orders for parties and such!

Now I am informing you that unless the chipotle ownership decides that law abiding citizens can carry a concealed firearm in their establishments for self protection and the protection of others, I WILL NOT spend one more of my hard earned dollars in any of your establishments! I live in the Columbus ,OH metro area where people are shot , robbed , raped, and attacked at random at any given time of day, and now you want to tell me that because I carry a concealed firearm to protect myself and my family that my money is less valuable to your company than the criminals you would rather me be defenseless against?
Just imagine if you were at a restaurant and someone came in and started firing endangering not only your life but the lives of your wives and children, would you rather wait 10 minutes for the police or have a well trained armed citizen that could end the threat to your family! Look at the statistics, in every mass shooting where an armed citizen took action and shot or killed the threat, 90 % less civilians are wounded or killed. Now look at the statistic for when you wait for police and the first officer on scene goes in by himself and takes downs the threat, 65% less civilians are wounded or killed! Now let’s look at the stats for when officers follow protocol and wait for back up before attempting to intervene in an active shooter situation, 18% yeah that’s right I said only 18% less civilians are wounded or killed! Gun free zones do nothing but cost more lives, criminal will not respect your request that no guns be carried in your establishments, but the law abiding trained citizen will!

From now on unless Chipotle publicly issues an apology and reverses their decision not allow firearms in their establishments, MY MONEY WILL BE SPENT AT “MOES SOUTHWEST GRILL”!

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Myriam May 20, 2014 at 5:45 pm

I went to get a chicken bowl in your colma, ca
Lication, i asked the cashier is i was paying for
The bag. Her respose was”prices have been changed”
Not letting customer know ahead of time or changing the
prices on the menu is against california condumer
law and is find by the state.
Chipotle should have had new menu with
Correct prices if this prices went in effect today,
As i was told. I did not appreciate a business
Like this one to take advantage of the consumer.
I could report it to the bbb. I just want all menu posted
If that us that is the case. Please. New price in all
Menus. Thanks for doing something about this.

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Pamela Knight May 20, 2014 at 3:25 pm

On May 20th 2014 Chiptole put on the news that they did not want anyone coming into their establishment wearing a gun on the outside or concealed. I am very appalled by this my husband is a law office. If Chipotles gets robbed or has a hostage situation you will want the men and women officers then. In California you must go through a background check and take classes before you can get a CCW. I will not be going to Chiptole when a company show so let repect for those that help protect you, your employees, and business daily.

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Cornelius smith May 20, 2014 at 1:59 pm

Since today you have said that Me and my wife are no longer welcome to your business anymore because we carry firearms , we will no longer give you our money and we make sure that we spread the word around. That you would rather have a mad crazy person come to you local businesses to hurt people, instead of someone like that could have stop a threa. And just to let you guys know your food is really not that good. TTaco bell makes better food than you guys.

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M. Murphy May 20, 2014 at 1:54 pm

Thank you for a sensible “no firearms” policy at your stores. Perhaps many gun advocates have not noticed that in Georgia the only place guns are banned is the State Legislature where the politicians work because they care about their own welfare. Hopefully more businesses will follow your example. Thank you.

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Bill May 20, 2014 at 1:45 pm

My families guns have saved our lives numerous times. Recently, my wife repelled two illegals in the Walmart parking lot, they were trying to kidnap her.

I like Chipotle, but I treasure my family. Bye bye, Chipotle. Hello, Taco Smell.

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PAUL May 20, 2014 at 12:50 pm

Unless Chipotle’s corporate office or their employees of individual stores are able to protect me and my family while going to, from, or while eating in their stores we will not return to patronize their business. Just like all of the other businesses that have a no gun policy I will not miss spending my money at Chipolte either. I hope Chipolte and the other businesses that have a no gun policy remember, “when seconds count the police are only minutes away.” If I were you I would put on the front signage of every store, “This is a gun free zone” Good luck with your new policy and my prayers will be for your employees. They didn’t make the rules.

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Lew Laurito May 20, 2014 at 10:28 am

Boycott Chipotle it’s to dangerous to take your family there, it’s a gun free zone. Chipotle caved in to the communist organization “moms Demand Action for Gun Sense in America.” As a CHL I will never eat there again.

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Joe Tokoph May 19, 2014 at 9:35 pm

NRA its time to boycott Chipotle.
Chipoltle has decided today that they no longer will allow us to support our 2nd amendment rights. Therefore we are calling for a BOYCOTT of all Chipotle Mexican Grills.

The Denver-based company notes that it has traditionally complied with local laws regarding open and concealed firearms.

In a statement Monday, the company said that “the display of firearms in our restaurants has now created an environment that is potentially intimidating or uncomfortable for many of our customers.” The announcement came after a petition by Moms Demand Action for Gun Sense in America, which has called on other companies to ban firearms in their stores as well.

Chipotle: Don’t bring guns in our stores – FOX 10 News | myfoxphoenix.com/story/25558373/2014/05/19/chipotle-dont-bring-guns-in-our-stores#ixzz32DOKnygc

Contact Chipotle
Phone Number: (303) 595-4000

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Glenn weeks May 19, 2014 at 8:46 pm

I guess I won’t be coming into your grills anymore by not allowing pre screened gun owners coming into your eating establishments. That means that criminals with guns can come in and fire at unarmed patrons at will. I don’t feel safe any more due to your decision.

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Leona Sharae May 19, 2014 at 4:15 pm

SO I WILL BE CALLING EVERYDAY UNTIL I GET A ANSWER OR SOMETHING BVECAUSE THIS CHIPOTLE RESTURANT LOCATED OFF OF POWEEL STREET IN SAN FRANCISCO CA IS OUT OF CONTROL NOT ONLY DO THEY RUSH CUSTOMERS TO ORDER THE MANAGER IS REALLY RUDE AND TELLS CUSTOMERS TO MEET THEM AFTER WORK TO FIGHT!!!!THIS IS PROBLEM ANY SOMEBODY NEED TO HANDLE THAT SITUATION I WILL NEVER EAT THERE MY FIRST TIME WAS ABSOLUTELY HORRIBLE JUST HORRIBLE THEY DO NOT GIVE YOU ENOUGH FOOD FOR YOUR MONEY ITS RIDICULOUS!!!!ITS BEEN SO MANY COMPLAINTS ON THIS MANGER AND STORE BUT NO ONE IS STEPPING IN!!!WHO IS IN CHARGE WHO IS THE DISTRICT MANAGER I NEED TO SPEAK TO SOME ONE BETTER YET YOU GUYS NEED TO GO INSPECT THAT RESTURANT AND FIRE THAT MANGER OR DEMOTE HER!!!!!!!

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David Behr May 19, 2014 at 1:34 pm

I wanted you know why I’m never going to your restaurants again. Do you think I want to be in a place where people walk around with assault rifles? What the fuck were you thinking?

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Chas Robards May 19, 2014 at 9:33 am

How stupid is your company! I will not be going to this resturant anymore!

Posted on facebook: In Texas, it is legal for residents with no training and no background check to buy a semiautomatic rifle with high-capacity magazine and carry it, fully loaded, in public places. Here’s what Chipotle looked like yesterday in downtown Dallas:
Already shared on my facebook page to tell everybody not to go to you anymore!

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Zach Dahlin May 19, 2014 at 11:43 pm

Please don’t show us how ignorant you are by spewing liberal crap, we have the same right to carry a firearm to protect and defend ourselves and other just as much as you have the right to choose not to carry one and potentially be a victim!

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Karen smith May 15, 2014 at 3:53 am

You have a employee at the Fairfield, ct location who smokes marijuana and drinks alcohol during and after work! I’m appalled that this would be happening at a location that I actually like, I work right next door at cvs and I’ve been watching this for weeks. I’ve reached out to management but nothing has been done. This can’t continue! To make matters worse i believe he is you catering manager. He goes by the name Marty this needs to be stopped immediately. I don’t want to go to that chipotle any more knowing that the people who work there are under the influence. You have lost a valued customer!

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Dmt May 16, 2014 at 4:37 pm

Chipotle is from Colorado… Do you really think they’ll give a s*** about a pot head.

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Tony L. May 12, 2014 at 12:23 am

They Really Need To Go Into Deep Investigation On How They Treat There Employes In The Down Town Los Angeles Store (Grand ). Not Only That But There Is A Lot Of Things That Should Not Be Going On. Thats A Straight Law Suit. Im Sacred To Get Fired. Im Always Getting Attacked That I Will Get Fired. This Is Not A Good Place To Work At.They Make It Seem Like Its A Really Good Management And Its Not. Corporate Needs To Wake Up And Go Undercover or Something So They Can Really See Whats Going On.Just Giving A Heads Up Before Their Is A Big Law Suite.

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Danielle May 12, 2014 at 1:43 pm

I agree with the whole thing about how they treat their employees. I work, well did: I quit as of today!, the one in San Antonio and it’s horrible. The management team is so unorganized and even the the person who oversees them.. they treat everyone like crap and also have zero respect for those with kids or a family period! I’m over it and I’m glad I quit. Less stress and no more drama

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Carolyn Blair May 9, 2014 at 5:03 pm

If I could give negative stars I would!!! Service is beyond terrible. When I returned to work with my order and my co-workers orders I discovered they had forgotten to put my co-workers food in the bag. I called the store right away. I was then told that it was my fault that the food was left behind. When I asked to speak with the manager (aka Debbie) she was rude as well. She told me that the person who came in should have waited for the food to be ready. THE FOOD WAS READY IT WAS SITTING NEXT TO THE OTHER FOOD THAT WAS READY AND PUT IN THE BAG!!!!! When I asked for her to just refund my credit card she told me I have to go in and get my CREDIT CARD refunded. BULLSH*T!!! So now because of there mess up I have to take more time from my day to deal with them. NEVER AGAIN!!! And I will be talking to the corporate office about this. However from all the negative reviews on the corporate website I’m guessing that they are use to behavior like this from staff.

And on top of all this the guacamole was flavorless, the chicken was fatty and the beans were cold.

I will say they have not only lost one customer but no one from my office (30 people) will every go there again.

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Pam Perrino May 7, 2014 at 11:40 am

I wanted to share a story of how the Chipotle store in West Chester, Ohio (Voice of America) made a difference for a whole school staff on Teacher Appreciation Day.

I contacted them to ask if we could do burritos for the staff at Liberty Junior School. They were wonderful, helpful and did everything to accommodate our needs.

They even had some workers come in a bit early to accommodate our early lunch time.

Everyone was cheery, hardworking and helpful. Especially the Erin the manager.

Our teachers were blown away that we were able to provide them their favorite thing for lunch and how helpful and accommodating they were.

This was on top of the nationwide BOGO acknowledgement for Teachers Appreciation Day, was so thoughtful and appreciated.

This experience just made about 120 lifelong loyal Chipotle supporters.

Thank you, Thank you, Thank you.

Pam Perrino

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Judith May 6, 2014 at 1:23 am

I just really hope that CHIPOTLE CEO, COO & CFO’S will really have time to look into all these complains and comments……

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Judith May 6, 2014 at 1:10 am

My family is a regular client of Chipotle, wherever state or city we go and we find Chipotle, we make it a point to stop by and eat there or buy something for take out. But we just discovered that not all Chipotle is the same. This one in Las Vegas was exceptional! I was in Las Vegas 8 days ago for a business trip, and as usual i always look for Chipotle when i’m famished. The company chauffer took me to this Chipotle on eastern ave. Henderson. I was starving that day and to have my usual burrito from Chipotle would be a treat for me. By the time i entered this young man greeted me with a big smile. I really don’t feel like smiling back that time coz i’m starving and only have a few hours to finish my work and fly back home in 7 hours. I just want to get my burrito and leave,but the line was long and this girl employee with a strong accent keeps messing up getting people’s orders that she have to redo the order which prolonged my agony. The supposedly manager was not even doing anything ( i asked for that lady manager’s name – Liz ). How could one be a manager and not be pro-active? She was just looking not even apologizing to the client or at least roll some burrito to ease the traffic in line and make service faster. I’ve been in Executive Management for 26 years and all the people i promote in management knows how to do the work of everyone in the office. From literally janitorial tasks up to the top level management. I’m not certain how Chipotle determine hiring their managers but this one manager – Liz definitely needs to be trained. Finally it was my turn, i’m just hoping i won’t be served by that awful girl who can’t take orders right, then i saw that young man who greeted me earlier, i asked him if he could take my order, he looked around then smiled at me and said certainly mam. He asked for my order and everything i said he got it. I then started a small talk with him (just curious), i asked him how long has he been working for Chipotle ( he seems to be a veteran in taking orders), i was surprised when he said, he was only there for about a month. Then i proceeded to asked him what’s his name and if he was in any food business chain before? He said his name is Sam and said he just started working in food business,and tries to enjoy his work and do his best just the way he wants to be treated when he’s out in a restaurant. He also mentioned he just recently moved to Las Vegas to save money to finish his education, and apparently he is a musician and a teaches music on the side. My experience was exceptional because the service i got from this young man (Sam) was very pleasant and a delight. He has a good happy attitude in life & just made my day, he also reminded me of humility and to do your best no matter what your going through with your life.

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Ms. Coats May 5, 2014 at 1:09 pm

Me and my fiancé went to the Chipotle that recently opened in Merced, CA. on 5/4/2014 Sunday. We walked in behind a gentlemen and right after we had slighted entered into the establishment behind him, one of the workers behind the counter curtly and rudely told him they were not open for 3 more minutes and he had to leave and wait outside. Then why was the entrance door open for all to enter. When then waited until we knew it was okay to enter and placed our order. As the girl (Marisa) was assembling our choices in the burrito we ordered – she said we would have to wait for the chicken as it was not ready yet – (and during this time the beans and other ingredients were sitting on the tortilla getting cold – my fiancé responded with “we do not want our food to get or be served cold” and she said “no problem – if it is cold I will make you a new one – no problem”; he said “okay.” We waited until the chicken was finally ready and assembled into our order and proceeded to also order some guacamole (we were then told they did not have any and they were out – I responded with “how is that possible you just opened” and the cashier responded “that they had a big catering order that morning and they took all the guacamole” – and I said “that was not good being that you just opened for business”. We proceeded to pay for our order and sit down to eat. We started to eat our food and with the first bite – it was very cold the beans were not even warm. My fiancé brought the food to the front to tell them it was cold and he told the cashier that the girl that prepared our order (aka “Marisa”) told him that she would make us a fresh one if it was cold – she then responded to him saying “I did not say that” but if you want “I will make you a new one anyway”. With that, my fiancé told me we were leaving and told them he wanted his money back. The next thing to occur was the cashier did not know how to refund our money on a credit card transaction – after a good ten minutes – they just gave him cash. As we were leaving and discussed the whole situation – we decided we wanted to contact the Manager and Corporate Office. So I went back into the establishment while my fiancé waited in the truck to get the information. I asked the server who made our burrito what was her name (aka “Marisa”) and she was smirking while spelling out her name and I then asked to speak to the manager and was rudely told by a heavily tattooed gangster looking girl that he was out on a delivery and she was the Kitchen Manager. I asked her for her name (aka “Christina Vargas”) and asked her for the corporate office contact number – she rudely replied there was no corporate office contact number and said the business card with the gift cards on the stand by the cashier – as she was pointing at my face. I told her to not point at me and that it was rude and I was sure that Chipotle has a corporate office. She then snapped “leave the premises now or I will call the cops” – I responded “go ahead – I’m not breaking any laws I’m asking for contact information and you are being rude”. I then proceeded to leave after finally locating the managers business card. With that – there was a male worker who was working with food that possessed a beard and no type of covering over his face to stop his beard hair from falling in the food – which I do not believe is in compliance with the health code when working around food – as my dad was a chef for many years. We were finally able to contact the Manager – James Baylor III – his first response we were told by him – was when he entered the facility he could tell his employees were visibly shaken and that his employees told him – we both screamed and yelled at his workers. We were “flabbergasted to say the least” as my fiancé, nor myself ever raised and/or screamed at anyone – (fiancé works in Management in a hospital, I have worked in law for 30 years – we are both well accomplished professionals) – and by the appearance of some of them – you would think it would be the other way around. It was quite obvious they all knew they screwed up in there and put together a story they would all agree to – to cover up their unprofessional behavior and lack of inner personal skills and badly in need of improvement as they possess NONE! After going back and forth with Mr. Baylor on the telephone for a good 10-15 minutes – he finally came clean and said “I’m sorry for their unprofessional behavior after speaking with you – it has become quite clear they came up with their own story to cover up what actually happened and that he was sorry and would talk to them. We told Mr. Baylor we would be contacting the Corporate Office and posting this incident on Yelp – he kept saying he was very sorry and he had made a mistake to take their side first before even speaking to us. We just said – we were going to contact you, Yelp and never step inside a Chipotle again because of this horrible experience and make sure we share this experience with others. The funny thing is – my fiancé had watched a special on the history of Chipotle on how your organization prides itself on customer service etc. – you may want to revisit some or all your establishments on how they are run because no matter how big you are “word of mouth travels.”

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Maida Sanchez May 3, 2014 at 12:41 am

So I’ve been a loyal customer for years!! I love Chipotle….until of course I had a horrible experience at the Chipotle in Pico Rivera, California. I ordered a burrito & got a ball that was falling apart. Let me remind you this was my first time ordering a burrito I usually ALWAYS order bowls. I told the young lady if she can please wrap my burrito the right way. She didn’t even bother to look at me. She just screamed to another co worker “another tortilla for a burrito” then whispered OUT LOUD to the cashier ” s*** man, what else does she want” she was RUDE & INCONSIDERATE! I have never in my lifetime experienced very rude employees. This is wrong & the co workers didn’t seem to care. They were playing around laughing. I really hope this message goes out there because this is a bad look for a very great place. Maybe they really need to be careful who they hire.

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christina campbell May 2, 2014 at 9:53 am

You really need to get a handle on your employees acting like they own chipotle.Me and my lacrosse team were kicked out of a location while I was eating and also told to go out the back door.I was yelled at and the store looked a mess… I haven’t ate there since and I have told others not to as well.Im sure you all care about profits but I think its time to visit the johns creek medlock bridge store.Oh and I will be writing a more detailed letter to corporate as well.. thanks

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DON April 30, 2014 at 10:26 am

i was fired from chipotle couple days ago from poor training from the wilmington, nc store.. 90% of the kitchen crew gets high and uses drugs.. i reported it and did not get any feedback or response.. loved my job at chipotle but couldnt get properly trained there for i moved to slow always had to ask questions and so that lead to one arguement after another… who can i talk to about this? or jst call me directly 910-604-XXXX my name is don copeland

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Sherri Miller April 24, 2014 at 4:14 pm

I love Chipotle but have not been in a while. Today some of my coworkers and myself placed online orders and got confirmation that they were received at the 80 E Nees restaurant in Fresno, California. When we arrived at the time on the order, the line for pickup was very long, and it looked like they were behind. When we got up to the window, They could not find any of our orders, so we had to submit a paper order and wait for them to be made. People in the regular order line had been able to get their orders before we did, and that line was out the door when we got there. My complaint is that I don’t understand why they didn’t get our online order. Was there some sort of computer glitch? When I returned to work, I looked at my confirmation again, and noticed that it said at the bottom, after I had submitted all of my payment information, that my time of 12:00 ‘was still available’. Kind of an interesting thing for it to say. Anyway…..I felt sorry for the workers who were doing their best under the pressure to get out the orders. I am wondering if I really want to go back again. I only have a half hour for lunch and I got back late and had to eat at my desk 🙁

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Ammaya April 23, 2014 at 7:28 pm

I have to say that I’m a little surprised by all the negative comments on here. In all the years that I have been going to Chipotle and working (outside service company) there, the only real gripes that I have had is that the line can get ridiculous during the lunch rush and that the bathrooms aren’t always impeccably clean.

I work down the street from the Chipotle in Goleta, CA and eat there at least once a week. The customer service has always been very good, the food is good and it’s very rare that they run out of anything. I have never had a single problem with this location. And even though the lunch crowd can get pretty big, the employees always work quickly to get people going and they are always kind and professional.

The two locations in Santa Barbara, CA are also good. The uptown location is definitely better than the downtown location but that’s for reasons outside of Chipotle’s control (they can’t control all the homeless people on the sidewalk and how bad they make the area smell).

The comments that I read about employees not being allowed to speak Spanish, this is a first. I speak Spanish with the Latino workers all the time as do a ton of customers (this is one of the places that I practice my Spanish), I have never heard anything about them not being allowed to speak Spanish to customers.

I work in the food service industry – we regularly work at the three Chipotle locations in town and in neighboring towns. And having seen A LOT of restaurant kitchens I have to say that Chipotle has some of cleanest kitchens out there; maybe not the case everywhere because a lot does have to do with individual management, but locally they really do care about kitchen cleanliness and food safety.

And ti those who will say that I get treated well because I work there, I assure you most of the front-line workers have never seen me working in their stores. Most of the work that we do is done long before the restaurant is open and any employees other than the manager are there.

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Robert a newbill April 23, 2014 at 6:09 pm

After looking at all the comments on this page it occurred to me that there is an employee interpersonal relations problem and is a custom service problems and there is a disrespectful management trend that seems to be going on in Rochester New York everyone start a petition against this policy if they don’t want to fix this and get good employees that want to help this company Excel

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Robert a newbill April 23, 2014 at 5:52 pm

I feel like Chipotle is a great company to work for a great opportunity for people who want to get into the restaurant business likes fresh and good grown foods. but I also feel like their management being the top manager Gilbert at the U of R restaurant is giving their whole chain a bad name with interpersonal relationships. You should really be looking into and I started a petition for this myself.

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Mike Mapel April 17, 2014 at 9:21 pm

Hi, had to run errands tonight. I really don’t live close to a Chipotle. I chose to run my errands in Mayfield Heights(Ohio). My payoff was going to be picking up some Chipotle. Worth the drive. At 8:00 EST, as I made my way down SOM Center Road and into the shopping complex, I noticed the Chipotle store had it’s external sign/lights off. In the food industry we all know that means you are closed and/or not taking customers. Even all the other stores in the complex that had closed hours earlier had their signs/lights on to advertise. Needless to say, I was and am disgusted that I was not able to get Chipotle after specifically heading that way. I am seeking an explanation for why that particular store was closed at 8:00 tonight, Thursday April 17 when your website says this:

6717 Eastgate Dr.
Distance: 2.40 mi – [Mayfield Rd & SOM Center Rd]
6717 Eastgate Dr.
Mayfield Heights, OH 44124
Phone: 440.442.0620
Fax: 440.442.0920
Hours:

Mon-Sat: 11:00 AM – 10:00 PM
Sun: Closed
View Map & Directions
Download Fax Order Form download

See your website misled me as it says the store is open until 10 pm. The only other alternative is that the employees of that store turned the lights out so they wouldn’t have to assist any additional customers and could coast for the last 2 hours. It was dark as night out, too, so no excuses about it being light out. Please let me know about your hours as I would be happy to let everyone I know that Chipotle closes at 8 pm, not 10. Please also let me know why this occured as I have spent too much money with your company to have this happen.

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Willie Tharps April 16, 2014 at 9:39 pm

Tonight I was looking for a place for dinner at the mall, usually it would be an easy decision, but because of last experience with corporate and a local restaurant. I will pas.

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Roy Malone II April 15, 2014 at 11:58 pm

For the last month I have been getting a chicken bowl to go from the Chipotles at 7717 MacArthur, Las Colinas, TX and almost every time the chicken loads of fat in it. I never have that issue at the one in Mansfield, TX. I ate my last bowl there tonight. I know every one is different, but there should be minimum standards all of the Chipoltes should have to follow. I pulled out half of the chicken given to me because it was too fatty. I’m not even sure it’s chicken anymore…..

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Djoel McCrea April 14, 2014 at 4:36 pm

These comments are hilarious. I bet whoever reads these loves his/her job. People are sooo petty.

*go chipotle*

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Karen April 15, 2014 at 3:18 pm

Petty?
You are unaware of these experiences.
If it was you not being treated appropriately, you would understand
And be a bit kinder in your words.

It’s not being petty. Your choosing to be ignorant or shut your eyes!

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Djoel McCrea April 22, 2014 at 9:07 am

You write very poetically, Karen.
I like the way you break up
your sentences. Very Robert Frost.

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Karen April 14, 2014 at 4:00 pm

Well after seeing the previous statements one by another employee
I’m alway in Texas and can share that I was hired considering my years of experience in restaurant industry, willingness for on job training also(new company),
I too was lectured, talked down to, the store manager bragged several times “few people servive working here n do not last”,
Felt as if I was going thru a boot camp
Unlike seen before.
The aggressiveness of this manager n the portion control is ridiculous !
I was yelled at alot
I asked for a corporate number n was told it doesn’t matter that management does not care bout employees. It’s solved in house! Then suddenly I was told after seeing a variety of people fired quickly…no warning etc i was given the boot, I was given the impression it was my age etc
Oh well don’t care for them!

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Willie Tharps April 14, 2014 at 11:59 am

Today I bought my last meal at Chipotle. I visit the restaurant in Maryland on Worman Mills rd. The general manager had very poor customers service skills and rude. I called the corporate office and the lady that answered the phone was rude as well. Basically saying”
I can’t help you”go our web site. As a father of six , my family will find another restaurant to visit and spend my hard earn dollars. I don’t want to hear about portion control.

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Amanda April 11, 2014 at 2:31 pm

Good afternoon,

I’m not sure if this is the right place to put this, but here goes it anyway. I was employed at the Westminster, MD Chipotle from March 2013 to this morning when I walked in at 8:00 AM and said that I would not be coming in for my 11-4 shift, nor the one tomorrow, or ever again. This is the first job where I have been moved to quit at a moment’s notice instead of the usual two weeks (bless these at-will states). Why? To put it bluntly, I was driven out.

Chipotle’s vision is to create top performers who are empowered to achieve high standards. Their words, not mine. As a customer, this was evident in every Chipotle employee I encountered. I’ve been a frequent customer since 2009 at many locations in the state and have never experienced anything less than stellar service. As an employee, I am sad to say that the opposite occurred. The environment fostered in this particular restaurant is not one where top performers are empowered to achieve high standards. I blame the managers for this, and there are several current employees that will attest to this as well.

All of the managers are extremely hardworking people who are there six days a week, sometimes open to close. But when it comes to creating top performers, they fall short on every conceivable level. My orientation consisted of watching several videos on the website (most of them I had watched already on my own time on Chipotle’s website) on our own with no manager present. I myself never watched the official orientation video until a full three weeks after my start date and I’ve talked to employees that have been there much longer that still haven’t seen it!

My actual training was on-the-job, as is customary for fast food and I’m used to that, but there is no one way to do something, despite being told the contrary. For example, I was taught how to make chips four different ways by four different people and each way I did it was wrong depending on who was watching me at the time. Whenever I did something wrong (which was constantly, apparently), I was lectured like a four-year-old and never given a chance to explain that either I was taught that way or, when it came to tasks that really only required common sense to learn, was never taught how to do it at all. They said if I wasn’t sure about something to ask them about it, but whenever I tried to do that, they were either huffy about it and/or explained it in the most patronizing way possible. Plus, how am I to know what questions to ask when I thought I was doing it correctly? Try being empowered to achieve high standards with that kind of leadership.

The service manager was the biggest culprit in everything I mentioned above. To me, a service manager should be someone who is well-versed in what SERVICE actually means. For example, I should not have to tell a SERVICE manager to apply a manager comp to an order that was given to the wrong person because our fax machine was faulty and we had too many crew members trying to do the same thing. This could have been avoided by having good communication on all fronts and having “aces in their places,” one of the four points of good throughput, something not adhered to at this store. And what on earth is “throughput” anyway?? I had to explain what happened with these fax orders FOUR TIMES to the service manager and it STILL did not get through to him, nor the general manager the next morning (this morning) when I spoke to him and tried to explain what happened. The ordeal was immediately deemed entirely my fault and it looks like they aren’t going to examine what was going on with the fax machine despite many suggestions that day from me to do so. This means more customers will be inconvenienced and something like this will happen again.

The amount of disrespect hurled at me yesterday on top of every other day that I worked has made me see that I have no place at this Chipotle, or any Chipotle, if these other comments have any weight to them. I am extremely disturbed that I only worked there a mere four weeks before having to leave to preserve what remaining self-respect and sanity I have left. I have worked food service and retail since I was fifteen years old. I am a budding film producer and worship leader. I do not shy away from hard work and hefty responsibility, nor do I give up easily. The worst part about all this? I was beyond excited to start work. I love Chipotle and wanted to be a part of the unique experience given to customers on the daily. Never have I been so disheartened so quickly. I fully maintain that my short stint at the Westminster Chipotle is not a reflection on me, but on the management that saw fit to destroy any respect I had for that location. I still love Chipotle for their ethical food standards and as a customer, but I will NEVER recommend it as a place of employment.

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Angela Mitchell April 9, 2014 at 11:24 am

I have always viewed Chipotle as a place to get healthy, reasonably priced meals. My co-worker just informed me to review the salt content in the food served at Chipotle. After reviewing the articles on the web regarding your high sodium (salt) content, I decided to view this food as extremely UNHEALTHY. I’m also concerned that your company is advertising its dishes as healthy.

Not only am I dismayed at the deception, I am going to address my concerns at a government level because the consumer needs to be informed. I by no means am suggesting Chipotle is the only company that is deceiptful as I’m sure there are many others.

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Ruth lebron April 7, 2014 at 10:45 pm

I just left the chipolte in st cloud fl. My first time to chipolte ever. My husband myself n my daughter had 2 burritos a quesadilla some chips n drinks. We sit outside open my daughters quesadilla and there’s no cheese!!!! So I have to go wait back n that ridiculous line for a new one while she’s complaining about making it to her co worker. My food is cold allready I sit down to take a bite and they lock the doors with ppl inside and out so now my husbands cup is empty he wants a refill n we have to tap on door and ask to be let in. That’s when I realized the same girl giving us such a hard time has taken her uniform off and her hair completely down at this point I feel Extremely uncomfortable this Latin girl is in a black tank top showing all of her cleavage and her hair is brushing over all the food.. This is the last time I step foot in a place where I’m suppose to enjoy good food in a friendly atmosphere and experience the opposite… In my job I am not allowed to wear such revealing attire in front of customers especially on the clock or even off not to mention the horrible service this girl had me endure.

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Kimberly April 7, 2014 at 6:48 pm

I’ve been to Chipotle in union city ca because a friend told me to go and try it out the lines were super long the chicken was burnt and the rice didn’t taste like it was cooked all the way the floors were filthy and I think I only seen one black guy their the rest hispanic like are you guys racists? The chips were stale I would never go to chipotle very again I just wasted my money they over charge and when I told them I wanted a refund the manager Christian was acting like I was lieing he’s a rude little b**** Chipotle needs to retrain him on how to be a manager I hear him cussing alot too I may not speak Spanish well but I do understand the language such a shame the girls on the line have bad attitudes they huff and puff when I tell them I want more rice and cheese ridiculous

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Gal April 3, 2014 at 9:44 pm

Barry, it’s the same in the location near my house. Yukon dr, Ashburn , Virginia . You have to beg for more food & the employees are so rude. Sometimes they stand there giggling & speaking Spanish to each other! I called the corporate office & the Receptionist was rude, she did not want to hear it and asked if I told the store manager. Dare, if the store manager was doing his/her job the service would not suck!!! Mind you, this was my 3rd attempt trying to place a complaint about this store. Most of the time we drive 25 mins to go to another location , in the neighboring city. Next time I am going on with a camera, I’m going to record this behavior & send it to the news station where my sister in law works. Terrible service & awful Customer Care from Corporate!!! Look at all these complains & no action.

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Ricardo April 3, 2014 at 11:19 am

Why do you prohibit your employees to speak spanish, when most of them are latinos

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Sherie April 1, 2014 at 6:55 pm

On 4/1/2014 / time on receipt 1:29 pm.Order #200/Host:CARLY
I went to the Chipotle located near my office in Ocean City, MD. I have lunch here once a week. I ordered the chicken Burrito, small soda, chips and salsa. (this was a splurge)As I was paying I asked the cashier if she had any coupons as my co-workers had received coupons good for future visits. The cashier started to get a coupon from under the register area and then stated that they were only for “special customers” or “gifted to customers”. I stated that my co-workers received coupons, she just smiled and gave me my change. As I was getting my drink I began to realise that I was just told that I’m not a special enough customer to be gifted a coupon. I was too upset to eat and didn’t even sit down. I turned around and put my tray back on the counter and asked for a refund. The cashier laughed.. She was so rude. The manager came over and gave me a refund with the cashier smiling/laughing all the while. The manager never apologized. This was in front of other customers. It may seem trivial, but making customers feel not valued is not good business. Their customer service skills were totally lacking, almost non-existent. I feel I was rudely treated and belittled and discriminated against. Others received coupons. One co-worker was even given three on her recent visit! My coworkers were as shocked and angered at my treatment as I was. I know this employee is not representative of all the employees at Chipotle.

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Mrs Martinez March 30, 2014 at 8:41 pm

Your Chipotle in Bakersfield, Ca.on Gosford Ave is so slow and the food is terrible. and they are always out of chicken or rice. I will never eat there again.

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Mrs Martinez March 30, 2014 at 8:37 pm

You just opened a Chipotle in Bakersfield, Ca. on Gosford St. about 7 months ago. Every time my family and I go there, they are always out of chicken or rice and the line is so very slow. We went tonight and I’m sorry to say but the food was not very good and the meat had a lot of fat in it. The steak was very hard to chew and very dry. We will no longer be going to Chipotle on Gosford. The one on Stockdale Highway in Bakersfield is great and line is very fast and food a lot better.

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sheree antwonette bass March 29, 2014 at 10:58 am

hello, my name is sheree bass, i work at the Chipotle Mexican grill at the US Bank Plaza on 200 South 6th street minneapoils , mn The general Manager Is Mr Brandon, my thing is that yall didn’t give me my payroll the file number #029764-029764 Advice number# 0003042732 Batch # 000000000794 the amount of $472.64. March 28th 2014. it has been in my checking account this morning plus its not on my card either i want my money that i had work hard for and i better get it cause i i don’t so the lord god help me i will end up getting a lawyer. so soon as you guys get this message please call me or email me back.

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Derick Johansen March 28, 2014 at 5:33 pm

The chipotle location in Lawrenceville, Ga has gone completely down hill. The food used to be fresh and in good quantity, Now I also have to beg for a complete bowl and im tired of it. The workers are a bunch of disrespectful little pricks that pay no attention to what they are doing, and they are huge smart a**es and worse than that, the manager does not care one bit. The whole staff is made up of Latino Gang members and idiots and I will not be eating there any longer. This company has gotten big and now they really dont give a s*** any longer. Big Mistake.

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Dimples March 26, 2014 at 2:39 pm

Still on the phone waiting for a receptionist manger for 20 min. This lady is is past rude she need to be fired right along with the rest I see why COO Mr. Blessings retired he can’t deal with this kind of embarrassment and how people outside the office are treated. If we stop coming to chipotle then will go out of bussiness or close down. I can make my own bowl and burrito. Qdoba is much better anyways.

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Dimples March 26, 2014 at 2:21 pm

I called in and the reception is rude they are dealing with some internal issues she says and she does not care about us who are calling in that need help. She need to be fired perhaps one of those changes need made is her rude A**. It us Americans who but you rice and beans don’t get it twisted we do not have to support you no speaking chain of stores.

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Dimples March 26, 2014 at 2:06 pm

The corprate office resort ion she is a b…..

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G.Siddiqi March 24, 2014 at 3:25 pm

Poor Service
Hi, I have been visiting Chipotle every often during lunch time but today I’ve ordered Sofritas which I never ordered before & as normal they were making my Burrito this that everything I paid but on my way I have realized they charged $8.40+tax and $2.00 for Guacamole without even asking and mentioning that for this Burrito it will cost extra when I called talked to Catherine the cashier who rang my order she said that’s how it is I said they should have at least mention at least that there’s extra charges cuz I have used to of everything and I’ve been Chipotle customer since 2001. She didn’t even apologies and refused to provide main office number and didn’t let me talked to the Supervisor. I am not writing this for two extra bucks they charged but customer service with an attitude which never happened since I have been going to Chipotle. I am very upset because of her responses “that’s how it is” and “next time remember not to add Guacamole” it’s just made my day. What happened to your Great customer Service no matter how busy the restaurant would be. Any way just wants to provide the feedback and I have never done this before for any restaurants even with Sweepstakes if survey completed.

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jj March 17, 2014 at 5:54 pm

My family and I frequent Chipotle in Lees Summit, Missouri in Summit Woods Crossing Shopping Plaza, but today was very disturbing.
I was sitting down having lunch when a customer walks into the restaurant with his dog over his shoulder. He proceeded to the food line in which he turned the dog around and leaned it over the glass partition in which food was being served. Many of the guest eating were appalled at what they were seeing. I went over to the counter and immediately asked to speak with a manager while other guest gathered their items and proceeded to leave in disgust.
I expressed to the manager that I have no problem with service dogs or dogs in general, but when we are in a restaurant trying to enjoy our meal and we observe a dog in a facility in which food is being served, this was unacceptable.
The manager seemed clueless and he also stood and watched the man proceed through the line. NO ONE SAID ANYTHING, which was even more of a concern. My child is severely allergic to animal dander and I am concerned that the health of my child would have been put in jeopardy over an animal if he had joined me today. That how close in proximity this dog was.
I know that many individuals took photos in disbelief. However, this needs to be addressed immediately. We will probably not return and I would like to know the response of the health department if they would have walked in during this time.
This was not a good look for Chipotle on today.

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Kara March 16, 2014 at 1:47 pm

I regret to inform you that we gave your Chipotle location in Findlay, OH another try yesterday – and once again – it was a TERRIBLE experience. This was after 3 other experiences where you were out of rice, salsa, and bowls. We arrived at 11:00am and the doors were still locked. They opened the doors at 11:07am and said “Sorry, were running a little late.” When we walked in and lined up behind 3 other parties waiting, we wondered what the hold up was. I approached the counter and asked what the problem was. They stated, “Our rice isn’t ready and it will be about 10 or 15 more minutes.” We looked over at the table to our right and one of the employees was sitting at a table eating chipotle for lunch next to us! In addition, during our wait we looked for a table, but EVERY SINGLE table and booth were filthy with food from the previous day! The couple in front of us was equally disgusted with the service, tables, and employee eating and they left. We waited an additional 10 MINUTES after that couple left and the rice was STILL NOT READY so we also decided to follow suit and we left. My family and I will NEVER visit a chipotle EVER AGAIN. I am a prominent community member and Doctor in Findlay and will be sure to notify my employees to never get our working lunch from Chipotle ever again and will do all I can to prevent people from visiting your poorly run, disgusting, outrageous establishment. I would be happy to speak with a higher up corporate member of your company so please provide me with a phone number of someone I can speak to.

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Alexus Green March 12, 2014 at 10:16 pm

Dear Sir/Madam,
Re: Poor Service and misplace innuendos at Clinton, MD Chipotle
I am writing with regards to an ongoing problem that I have encountered repeatedly at your Clinton, MD location. I would like to begin by saying that I love Chipotle and have been a customer for many years. In fact, I was a customer when you didn’t have long lines.
I’m very active in my community and on the days that I volunteer, it has been my practice to place my order online. Online ordering was a good measure to ensure that I would make my appointments on time. When placing my order online, I include specific instructions to have all toppings for one of my bowls on the side. Without fail when, I arrived to pick up my order, the toppings are never on the side and I request staff to make the bowl again. They usually remake the bowl, but this often takes 10-20 additional minutes. Keep in mind, that I have time constraints.
On February 27, 2014 I submitted my order online and when I went to pick up my order one of my bowls was once again prepared incorrectly. I asked to speak with the manager because my order was clearly stated on the online request and I had to wait 15 minutes to correct the order. I was told that the manager was not on duty, but I was welcomed to call her the next day. When I called the manager, she told me that I should print out a copy of the original request and she would remake my order and provide me with coupons to compensate for the error and my time.
The following week, I go back to the Clinton location with a copy of my previous order, I was told they didn’t have any coupons because management takes them home with them each night. The staff did remake the order at no charge. However, I thought it was odd that the manager told me to pick up coupons and she would also make her staff aware. I called the store the following day, and I was told “We had the coupons. We just didn’t want to give them to you because five managers said that you have received multiple coupons in the past.” This was very troubling to hear because
1. I have never received any coupons from this location
2. I have complained about this problem of getting my order wrong numerous times (more than five times)
3. Staff typically display a negative disposition when I ask them to correct my order

So to hear, that management has decided “not to provide me with coupons” suggest staff don’t understand my frustration, have made a gross mis-characterization of me, still not willing to correct the behavior of staff preparing my order incorrect and providing poor customer service.
As a result of all of my experiences over time, you have just lost a customer. I will not spend any more of my hard earned money at Chipotle. I will also, provide this feedback to family and friends. And should I make a decision to do so in the future, I will not be returning to the Clinton location.
You need to take a hard look at training staff to prepare orders as indicated, proving staff with customer service training and train leadership to get to root cause of any problems presented and preforming the necessary service recovery.

Sincerely,

Alexus M. Green

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Sherie April 1, 2014 at 7:10 pm

similar experience in Ocean City, MD. The Host: CARLY. was rude and humiliated me in front of other customers. The manager didn’t seem to care either. What happened to customer service?

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Misty Rhoton March 12, 2014 at 1:53 pm

What is the point in complaining to you on this page?? If you do not have a complaint area this goes nowhere!! I can complain all day long with what happened at one of your stores, but what kind of responds am I going to get back from you? Other franchisees have a place for complaints and they take care of their customers!! You on the other hand don’t!! I already sent a email to you with NO response (surprising) so doubt this it’s one either!! I will NO longer be a customer of your if this is not resolved in a timely matter…

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alice March 11, 2014 at 10:14 pm

It is 7 o’clock on Tuesday and I am walking out of your Lakewood ca location. The line is out the door and one of your employees is celebrating her birthday with several other employees and friends. She is blowing out her candles as someone proceeds to throw chips over her head. They are all laughing and acting as if they were at a party. This behavior was unbelievable. I cannot believe that this was happening. Who is in charge of these kids?

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Hannah March 11, 2014 at 9:00 pm

I am an extremely loyal Chipotle patron. I’ve been obsessed with Chipotle since 2003 and I eat at Chipotle roughly 3-4 times a week. I have become a “regular” in different locations and I’ve always been very pleased with the customer service. I have even had several Chipotle employees memorize my order. Typically Chipotle employees have a great attitude and seem genuinely energetic about their job.

However, I just had the most awful Chipotle experience and it has left me fuming. At 4800 Baum Blvd on Tuesday March 11, 2014 at roughly 7:25 pm the male employee with the black hair and large gauge earrings gave me terrible customer service, and even publicly humiliated me. And on top of that, this is the second time that exact employee has treated me poorly. In all my years going to Chipotle I have never had an employee tell me they wouldn’t give me more cheese on my tacos and normally when I ask for “a lot” of cheese they give it to me without question. It’s true, I love your cheese and I get my tacos covered in them. The first time I asked him for a lot of cheese he told me he would only give me a “reasonable amount” and refused to give more. Tonight, I kept asking for more and at one point he told me I was cut off from getting cheese. Finally I asked a different employee l to give me more cheese and she obliged. He then shouted out “Just wasted a whole portion of cheese!” so everyone in the line and working there could hear his announcement. Needless to say, he also did not thank me or tell me to have a good night. I am furious.

I will always love Chipotle and will continue eating there, however I will never return to this location. I now have to travel out of my way to go to Chipotle.

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Channon March 9, 2014 at 4:45 am

Omg, the MCI chipotle in Washington, D.C. Has the most wonderful, friendly and energetic team I have ever saw. Everyone was enthused and happy to be there. I would like to give a shout out to one person in particular I think her name was Katrina or Katina I forgot her name but she was so helpful. First of all there was no line and she helped me enter the restroom and when I was ready to order she made me like it was my first time at chipotle I felt so at home I almost didn’t want to leave. Hope I’ll see her there the next time I visit.

Ps. What’s up with the rice? Always running low or out.

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Darryl March 9, 2014 at 4:36 am

I visited the MCI chipotle in Washington, D.C. On march 8 around 1pm and they were out of brown rice and I spoke with a manager by the name of Grace. Grace had one of the most non shalonte attitudes ever, for a person in charge. I asked her about the issue of the rice and she liked to snap my head off, then just walked away. I see that you fixed your crew, bravo, so work on your management team, how do you pick them anyway.

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Barry Myers March 6, 2014 at 9:48 am

First comment, I am amazed at all the negative comments listed on your web site.
There are 6 of us who work near your store in the 6400 block of Glenway Ave in Cincinnati Ohio. We’ve had it…We are tired of begging for food. We order a bowl, they barely place any rice in the bowl. When we order the additional ingrediants they just barely place the tip of the spoon in and then one is required to ask for more. yesterday when I stated I would like sour creme my table spoon at home would have held more that your server wanted to place on my meal.

The last 3 times I have been in this location there has only been 2 people working the counter. One fills the order the other takes your money.

I am aware of the high value of your current stock, however your customer service certainly needs improvement.
You need professional managers in your restaurants.

Sincerely

Barry Myers and Lance Macke

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Derick Johansen March 28, 2014 at 5:36 pm

The place blows. Thats all there is to it.

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james mcfarren March 5, 2014 at 10:50 am

THE WORST CUSTOMER SERVICE EVER…… Tried to contact corprate about a really bad meal at the posson run location in ohio, and was told there was nobody that I could talk to becouse they do not have a customer complant department. Food was cold and raw. the steake,cheese,and sour cream were empty. Had to wait 20 min for the steake and it was not done. Cold in the center. When I told the manager she was rude and aggresive. Basicaly said to bad.

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Newell March 4, 2014 at 9:07 pm

Come on. You are blaming avocado shortages on global warming? You know what happens when you inject your politics into your business with a topic as divisive as GW. You turn off half of your customers! Welcome Qdoba.

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jeff fogg March 11, 2014 at 5:29 pm

ok dude the GW topic isnt as diverse as you would like us to believe…Global Warming is fact mr. republican. please go eat at fox news and leave us chipotle…bravo Chipotle!!!

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Ammaya April 23, 2014 at 7:44 pm

I won’t say anything about global warming because you have obviously made up your mind about that topic but there is an avocado shortage. 95% of the avocados sold/used in the United States come from Southern California and if you haven’t heard – California is experiencing the worst drought on record. This means that agriculture is taking a huge hit. Farmers and growers are either shutting down their farms and orchards, or they are raising their prices sky high just to cover the cost of water (which has more than tripled in the last year or so). Just a little facts to hopefully cover some of your ignorance.

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nik March 3, 2014 at 4:32 pm

Okay so I just called the chipotle store to see if a post on facebook going around is real or not and in the middle of talking to the lady she hung up on me. I am sorry but if you want business that is not how you get by hanging up on people. Especially when there is suspected fraud going on. And I called corporate as well and they were not much helpful either. When I told the lady about the post she started to raise her voice at me. Sorry its not my fault. I didn’t post that and I was calling to make sure it was legit before going into the store and using it. And after that she said pretty much oh well that there is nothing that she can do. They are busy and don’t have time. You can at least say by before and hanging up the phone on someone. I’m sorry but if someone did that at my grandmothers pizza shop they would be fired or it would have been dealt with very thoroughly. That is why I got to hothead they are so much nicer and they don’t get rude with people at least the one that we go to all the time. If anyone is wondering I’m in Ohio. This is not good business. Hanging up on customers. I hope the president of the company can read this. They need to start making there employees nicer and a little bit more friendly.

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Rickie February 27, 2014 at 11:27 am

I don’t like that no one really looks into racial complaints and only soughts the manager if a complaint is made. Don’t follow up with the complainer but when the manager decides to terminate the individual no one cares about the person making the complaint. Chipotle is a great place to work and was taken away from me. Solon,OH

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Karlita March 12, 2014 at 1:54 pm

A few employees at my store are experiencing the same racial issues and mistreatment but no one is listening, do you know the hotline number? The only way they are going to listen is if the media is brought in.

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Darryl February 26, 2014 at 9:02 am

The MCI chipotle around 5pm was the most amazing experience I’ve ever had at any chipotle. One of the servers named katrina had the brightest smiles and she listened to me and walked not only me but the two other woman who were standing in front of me through the process with ease. I’ll be there tomorrow and hope she’ll be the who serves me. Thanks for up grading your staff. – A happy customer.

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RJ February 25, 2014 at 9:27 pm

My experience at the Cedar Hill Tx location was so bad, I just refuse to go back. One of the few things in life that i have learned, is that you do not reward poor service by continuing to spend your hard earned money at that place of business.

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April February 25, 2014 at 7:12 pm

Cannot believe what a miserable place Chipotle is!!!! Stopped to pick up my online order, which was not ready. Watched about twenty other people served while I waited almost 1/2 hour. Asked to speak to the manager but couldn’t because he didn’t speak English! I should have made dinner myself…..it would have been easier.

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Arnell Green February 24, 2014 at 3:27 pm

I would like to discribe my visit with Chipotle at 601 King Street, Alexandria Virginia 22314 today as disappointing. When placing my order quoting from a list of items I wanted it was still prepared correctly and while preparing my salad she continued to become irritated. I ordered a veggie salad and was very upset once returning to my office to see I’d recieve a large amount of lettuce stalk and several items requested missing. “UGH” The customer service rated at 0%. The server became irritated when I requested extra lettuce??? She pitched and additional amount of lettuce and tossed it into the bowl with no regards of who was watching. Please see below my reciept confirming the refund I’m requesting. Unable to download the reciept#321/1 10222 @ 12:52PM

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Marie Abarca February 24, 2014 at 12:48 am

I have been going to Chipotle in Simi Valley of over 4 years now and it’s been in the past 2 months, that the serve has gone down hill. I only get 30 minutes for lunch and with the employees making our food are behind the counter, laughing, talking or just going way too slow, I’m getting ready to stop eating at that location and take my business somewhere else. Very very disappointed in the service and current employees working there.

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Anon February 20, 2014 at 11:36 pm

I would like to address your hiring practices..After going through 3 interviews for a position, my son was told he had the position.He had received a welcome on board notice advising him to complete a new hire paperwork on their portal. This email was sent at 8:42 am on Monday,Feb 17. He then received a call that same morning to be sure he showed up at 9:40 that morning. He stated he arrived on time, but had to wait untl 10:00 to see someone. When he did see the gentleman, he was told the gentle-nan was unable to hire him without giving him an explanation as to why.What hsppened between 8:42 and 10:00. This is not how business is handled, However, after reading other comments, this may be a blessing in disquise.

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Danielle Goebel February 18, 2014 at 1:56 pm

I am thoroughly upset about my experience today. I only get a certain amount of time for my lunch break so I placed a faxed order to go. When I arrived back at work I opened up my burrito bowl and immediately was disappointed. I order brown rice, double chicken, tomato salsa, corn salsa, sour cream, and cheese. There was barely any sour cream, and absolutely no cheese, and definitely not “double” chicken. Still I tried a bite because I was starving. I am pregnant so I need to make sure everything is cooked thoroughly to ensure my baby and I will not get sick. However, the brown rice was so hard it hurt my teeth to even chew. I stopped eating and call the restaurant. They claimed that they remember my order and made it correct and that the rice was cooked all the way through. They did nothing to compensate me. Instead they insisted that they were right and I was wrong. I will NEVER eat at that chipotle again. And I am seriously considering never ordering chipotle again due to the horrible service and food quality at the 990 High St. Wadsworth, OH, 44281 location.

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Michael Fong February 11, 2014 at 10:54 pm

My very first Chipotle experience took place at the University of Florida campus in 2005. I got to write a script and treatment for a Chipotle commercial contest for the UF television production department. With that said Chipotle has stuck with me years after; I am an avid fan! I’ve been to Chipotles all over the U.S. and I can honestly say it taste the same every time and if It didn’t I’d be the first person to have something to say about it. The reason I keep coming back isn’t necessarily the customer service which varies from location to location, but because of the overall quality and taste of the food. It’s hard to find fast food that’s actually healthy or has the potential to be.
I’ve been getting burrito bowls for almost 10 years now and I’m still happy with it!
I got the pleasure of running into Steve Ells recently and I shared my enthusiasm for his amazing company which was cool, but I’m sure he hears it all the time.
Moreover, I currently live in Downtown Los Angeles and I’ve been going to that location for a couple years now (601 W. 7Th Street) weekly and the service is hit or miss. From what I’ve gathered the management is spot on and they do their best which is all a customer can ask for most days. One particular employee by the name of Mikey is always helpful, courteous, and thoughtful; he’s seems like a great team member. I honestly just wanted to take the time out to say something about my experiences over the last nine years since I find myself eating at Chipotle so often. My friends think I might have a problem so I’ve had to slow down on my Chipotle consumption. I recently tried “ShopHouse” and I’m officially hooked on that too. Thanks!
-Mike

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Jeff February 9, 2014 at 9:08 pm

Ive been a fan of Chipotle since early 2010, I really never have complaints about the place. I love the food and the service. Unfortunately today I was disappointed at the service i received at the
520 Linton Blvd.
Suite 101
Delray Beach, FL 33444
location on February 09, 2014
I was waiting in line for about 10 minutes which I didn’t mind. Ive waited longer before but I like the food so the wait is worth it. I get to the person who asks me what I want I tell him 2 bowls to go, he rushed to get the bowls ready, I said I wanted black bean on one bowl, but he put brown, I told him and he just stared at me for a bit, at that point I just told him that it was fine (which it was not) but I felt obligated to say it because I did not want to hold the line up. He then asked me what meat on the bowl I said steak and carnitas so half and half, he rushed and just scooped steak and asked what condiments i wanted I said cheese. He than just left out of nowhere and a woman took over I told her I had asked for half and half meat she then gave me a look and with an attitude said “that will be extra charge for double meat” I told her I had mentioned to the other guy what I wanted but he didn’t not acknowledge me. She rolled her eyes and turned around to ask a manager I think, manager easily brushed it off and said its fine. After all that she continued to catch an attitude towards me. Finally when I reached the cashier she asked me what kind of meat were in the bowls. I told her and she gave me a disbelief look and she went ahead and re opened the bowls to try to confirm that I was not lying or so?

All in all this was a terrible experience, the staff is was rude. I work in the hospitality industry and I understand the stress and pressure they go through but you do not treat your customers like that. It is a lot easier to listen to the customers needs, and do it right the first time. Not only does it speed things up but the customers are happy.

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Fair Critic February 9, 2014 at 5:05 am

I had a steak burrito, had to spit out the gristle of every chunk of meat. (take out) I called to complain and they gave me credit for two more burritos. Just had my first complimentary burrito and still spitting out the gristle. Won’t go back for my 2nd free one.

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loyal peep February 5, 2014 at 11:31 pm

I am a usual customer and today i was very appalled with the meal i got at the chino hills CA store. The service like always was exceptional. But the meal was far from it. i got a veggie bowl to go. the rice was clumped, the veggie were burnt, the medium sauce seemed like it was scrapped of the bottom and was very dry, the guacamole was well literally half a piece of avocado not smashed or cut up but half a piece of avocado that had an appearance of guacamole, lastly the lettuce had a lot of yellow pieces of lettuce. I know that chipotle prides itself on fresh and good quality food and i simply did not see it in my meal. Please convey these remarks to anyone who can make sure that no other customer gets a meal like i did today. I can provide you with pictures of my meal as well as the receipt if that helps bring a change at this location. This is my spot for a healthy fresh meal and i don’t want to encounter such a meal again at chipotle. Chipotle is better than that.

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Tom Cornell January 31, 2014 at 6:37 pm

My wife and I saw a documentary on the company and fell for the smoke and mirrors.
We visited a new location in Meridian Idaho and the food was not what was presented on the show.

It was awful, dry and there was none of the salsa that you portrayed in your documentary.

What we got was some blended pepper junk that we could have bought for a whole lot less.

What we did get was a run of the mill over priced burrito. It was one of the worst I have ever had and will never ever return to any one of your stores EVER.

You claim that you want feedback from your consumers but your phone does not work and you go to great lengths to hide it on your website.

My disabled wife would like to speak with you on the telephone BUT YOU WONT ANSWER THE PHONE.. and SHE IS INCAPABLE OF USING THE INTERNET.

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READ PLZ January 29, 2014 at 5:11 pm

after calling the number posted 4 times back to back someone finally picked up, maybe the phone ringing was getting annoying so it finally got answered. after calling the store i worked for and got a catering line numbers several times was finally able to get the right number only to figure out they didn’t change my address like i requested 2 times and the lady verified that it defiantly was sent to the address in which i called to get changed. so now I’m waiting for another 2 weeks due to your store managers giving me catering line numbers and wrong information.. very upset with how chipotle as a business handles these things. hopefully your ceo and cfo and whoever else can really do something to change these things take charge and make it happen.

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Rachel January 27, 2014 at 5:31 pm

I love chipotle. I eat your food at least 3 times a week and they are pretty darn consistent The Solon, Ohio location is wonderful. Keep up the great work.

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Isabel January 27, 2014 at 4:10 pm

Does anyone at corporate ever read these comments ??????

I have been trying to contact someone/anyone at at the corporate office via phone for over a month and there is never any one that answers the phone, I do not even get the option of leaving a message. I would like to speak to a human being , I have a complaint about one of your Chipotle locations in Santa Ana Ca. Can someone PLEASE contact me by responding ? or give me a good numer and a name that i should call , the number listed on the website 303-595-4000 is no good !!!!

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READ PLZ January 29, 2014 at 5:14 pm

i had to call back to back to back to back for 20 mins straight then finally got a answer

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deirdre johnson January 27, 2014 at 10:33 am

Hello I’m trying To contact anyone that has higher authority beyond one of your chipotle general managers. Im a former chipotle employee and I got fired because they told me I wasn’t a top performer. In my mind I know what a top performer is a top performer goes all out for themselves and their crew. They go beyond what is expected of them and give it there all everyday providing great customer service. I was working at the chipotle in hyattsville , MD and I can truly say that they made my life working there very difficult. My nationality is African American and I was one of three and they treated me like a step child. They cut my hours they where constantly on me talking about how I do things wrong when clearly others where doing the same thing, they didn’t change nothing I requested to change so my w2 is getting. Sent to the wrong address it’s alot more but I hope I can reach out to someone so they can here my story

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s leung January 25, 2014 at 4:10 pm

Was turned away by rep at the door this afternoon at new restaurant in st cloud, fl on 13th st.
Rep said come back tomorrow for the grand opening. When asked why there were patrons inside, his response was they were invited. Apparently some businesses in area were invited to do “test run” in the operation. My question is…if this Chipotle were not “officially” opened until tomorrow, why was it not indicated on the internet where i got the location? Was very disappointed w the whole situation!

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crystal carducci January 22, 2014 at 12:48 pm

do you read these letters i just want to know

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crystal carducci January 22, 2014 at 12:46 pm

to who it may concern forgive my grammar my son worked at the chipotle in mt laurel nj he loved his job but he kept explaining to the manager he needed his hours reduced because he is a full time student she was not a nice person my husband just wrote to you about this but i need to tell you the people my husband keith carducci just mentioned jim and kirsten should be running that store the manager of that store is really rude she docent care about anyone and if she says she has fired people she is lying everyone quits but she docent tell you that i know your food is good but your help are pathetic especially management my son has wanted to work there since he was 14 he was so excited when he got the job but this women is horrible and i know everyone needs a job but some people couldn’t work late because they had to take the bus and one nite my son and kirsten were there to 3:30 in the morning cleaning and preparing for the next day and the manager said nothing and one day the manager and kirsten were looking at shoes and kirsten said well i don’t know if i like them and the manager said u don’t like them because and she pointed to the color of kirstens skin she is a black young girl i am telling you this because my son so loved his job he was a grill person and i feel my son was punished because he goes to college and i can remember when we started going to the one in the moorestown nj he would say how old do i have to be they would say 18 because you need to be able to get here i would so love for him to work at one that has a good manager yes your food is good but do you think you can work on the help maybe the managers i know this letter is not going anywhere i just wanted to tell you my son really loved his job and jim and kirsten they should be really running the store and remember forgive me for my grammar and my son was not fired he said i told you 3 weeks ago i could not work no more than 22 hours while i was in school when school gets out i can work more she said you no quit you are fired and he was down for 36 hours this week i know the corporate people in this business went to college i know they did thanks

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Keith Carducci January 22, 2014 at 10:31 am

do people just write these things and you just ignore them or do you really care because i am thinking you really don’t care .

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Lizett lopez January 21, 2014 at 4:36 pm

I worked at the chipotle in Clinton, Maryland and after 8 months I was fired with out receiving any warnings or formal written notice. The manager named Reina Cortez gave permission to her other kitchen mangers the right to fire anyone who they didn’t want there anymore. Blanca Zavala fired me just because she didn’t like me. That was very immature. As chipotle managers they never would want to let there employees use the restroom because they wouldn’t haven’t enough employees at this location. The chipotle in Clinton, MD is HORRIBLE. They aren’t respectful or responsible. After I was fired they gave my check to another employee so that employee would give it to me. I Hate chipotle.

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Keith Carducci January 21, 2014 at 3:37 pm

My son started at a new location in Mt. Laurel, NJ 08054. Loved his job, but his store manager was clueless. Store just opens and she takes a 3 week vacation. Not too smart. Store was understaffed and the manager continued to accommodate employees without transportation leaving a small crew to close the store every night. She also continued to give my son a schedule of 10-12 hours more a week due to short staff. My son is a full time college student and had to quit because 32-36 hours a week was too much handle.
James Kahle and Kirstyn Nocho Assistant Managers ran the store.
Yadria Garcia-Vega (Store Manager)

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Laura Hatton January 19, 2014 at 1:56 pm

Wow,,, after a little looking around I see that Chipoltes just isnt like it used to be,,, I used to LOVE them,, but my last visit to the Coral Springs, FL location was horrid! When I emailed them with my complaints of undercooked meat, rude staff and my first horrible experience at a Chipotle I wasn’t even important enough for a response,,,, so sad,, a company gets big and the quality goes south,,,,, good luck Chipolte, Its Moes for me for no on!!!

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sabina January 28, 2014 at 2:40 pm

im actually trying to get in touch with someone at chipotle as well as far as the meat being raw i keep getting undercooked fat instead of chicken and if it is chicken its undercooked.. now this is a health hazard and i’m going to be looking into filing a claim with an attorney .. i can’t contact anyone and they’re trying to get away with selling crap to people, i’m not gonna tolerate it and neither should you or anyone else.. talk to lawyers people!!

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random employee January 17, 2014 at 12:28 pm

I work at a chipotle Maryland and have been sick and when supplied the area manager with a doctors note that I couldn’t work got nothing but pure attitude, wasn’t told to feel better wasn’t told bye just got walked away from. I am a hard worker and have worked there for a year and a half. I realize finding a replacement at short notice is hard but I also didn’t make myself sick. As a area manager I think there should be more respect for your employees that run your store and a dedicated employee like myself and my sympathy for someone who is sick. Do you want a sick employee serving your food cause I’m sure it’s a violation of health code but it’s wasn’t seemed to care just a body to fill a spot no matter the state of health.

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Paul F Davis January 16, 2014 at 11:02 am

Paul F. Davis here – the author of “The Future of Food” (volumes 1 & 2). I love your food, minus the canola oil (canola is a heavily genetically modified crop) in which it is cooked.

Unfortunately as confirmed by your manager at Chipotle on Colonial Drive in Orlando, Florida your entrance has insufficient lighting and people continue to trip over the curb and injure themselves. I tripped, twisted, fell and fractured my ankle (which swelled up to the size larger than a baseball when entering your restaurant in December 2013). My ankle has not been the same ever since.

Your claims adjuster Patti Mann has shown little compassion, offered me nothing for my pain and suffering, neither did she ever provide me your corporate address to file a formal written claim. Hence I found this website online and am proceeding to do so.

Considering Chipotle earns $3 billion in annual revenue, as a matter of corporate social responsibility (CSR) and food integrity, Chipotle can and must do better less the good customers take their business elsewhere.

Paul F Davis – author of “The Future of Food” (volumes 1 & 2)

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Donald Partin January 13, 2014 at 1:28 pm

I Was in the southside store: location Fort Ave Baltimore.
I was eating a bowl when halfway into it I bite down on what appears to be a piece of metal. It was stuck between my teeth which happened to crack one. I take it to the counter to let someone know, the young man working in the back and a old lady took it to the back of the store. When they came back they told me that it didn’t come from no utensils. I ask them if it could of came from somewhere else the lady told me no and laughed at me, never ask me if I was OK or if I like a new meal. She had the young man bring me out 2 cards for buy one get one free. With out making a a** out of my self I told them I will contact the main office. Went back to work and try to call the main #, can not get in touch with no one

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Will Revelee January 12, 2014 at 3:01 pm

Today I went to the location at 9430 Colerain ave, Colerain OH, 45251. I stood in line for 15-20 minutes just like everybody else since it was 2:00 in the afternoon and they were busy. When me and the person I was with got to the front of the line the employee working the tortilla press station took my friends order and started to make it. After he finished his part of the order, the employee skipped me and went to the next customer behind me, and took her order. Upon completion of his part of her order, he went directly to the next customer, not even bothering to make eye contact with me. I left the store, and sat in the outside dining area and proceeded to call the store. Maria, the cashier, answered the phone, and when i asked what the employees name that was working the tortilla press station was, she informed that it was her boss, the manager on duty that was working that position. Since this is Sunday and corporate doesn’t work on Sunday, I will be in contact with you tomorrow.

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William Lewis January 11, 2014 at 6:13 pm

My wife and I visited the Chipotle Restaurant on 9511 Liberia Ave in Manassas, Va. on Jan 11, 2014. Several pieces of the chicken was burned and tasted burned. I complained to the manager on duty Juana Salgado and she reported the chicken did not taste burned and that was how they cook their chicken. She made not attempt to correct the meal or pull the chicken from the food line. Chipotle is now off my list of places to dine. People go to a restaurant to eat good tasting food and good service. I received neither from Chipotle.

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eric January 8, 2014 at 12:19 pm

at chipotle in alexandria va i was cursed and threaten by employee in front of full dinning room i was called the n word a mf and the he beat my a** and kill me there were a man with a child in front of me child no older than 5 years of age two teenage children behind me who may have been 13 to 14 rears of age manegar had no idia what happen a meditly took employees side this happened becouse i commented on amount of meat i recived this took place on sat.3-2014 employee stil at work

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crisanto carrillo January 6, 2014 at 7:00 pm

My son was an employee at the chipotle in Winchester Virginia he had complained so.many times after work that one of his.manager.Olga Alfonso treated him worse than the rest of the screw, and some of this was confirmed to me by other employees of the same store my son isnt one to complain to his GM cause he doesnt like to “seem weak” in his words but yesterday he was terminated.cause his GM Jorge Chang had over heard him complain about how he felt that Olga was treating him unfairly, his coworkers would come.over and talk about how she would.yell at him for things the other employees weren’t being yelled at for.the same thing, and they would tell my son and I that when he would work she would not let them help him but when another employee who.was a family friend of Olga’s would work she would demand that another employee go help the other employee if you ask me thats complete discrimination to him as a person and I would like to see something done about this, cause my son loved the job and most of the people who worked there this isnt the only emplyee to get terminated at this store for complaining about unfair treatment cause mybsons good friend was also fired for the same reason

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crisanto carrillo January 6, 2014 at 6:29 pm

My son was terminated from the chipotle in Winchester Virginia for complaining about.being treated unfairly if thats not complete bullcrap I dont know what is

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Nick January 6, 2014 at 3:30 pm

Lynnwood, Wa location off of 196th St has a major issue with it’s grounds crew. The garbage overflowing and strung all over the parking lot has got worse and worse over the last month. It was always nasty by the dumpster, but now it’s all over the place clear to the front door of the restaurant. I’m done eating there until it gets cleaned up. Literally smells like a dump outside and the birds are all over it. It’s gross. Lost my appetite.

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Stacy January 4, 2014 at 7:11 am

Brunswick, OH location is horrible. Not only do they not provide customer service but they also don’t provide food. Yes this isn’t a typo. NO FOOD. They’ve been out twice in the past week. How can a restaurant run out of food? TERRIBLE.

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Kerry DeAngelis January 4, 2014 at 1:08 am

Went to the Ardmore Pennsylvania location for takeout last night…. The facility was absolutely filthy…. The attendants were unkept and ignorant…. The food was cold and over salted…. We used to be regulars but we will never ever eat there again…. Your staff hiring policies and procedures need to be reviewed and revised…. Because your current staff at this location is destroying your company

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cathy williamson January 2, 2014 at 11:40 am

CHIPOTLE ..Lexington, KY (Hamburg area)…hearing ALOT of complaints from LONG-TIME customers about poor service and disappointing visits lately…might be a good idea to check out this area

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Jill Anglemyer January 1, 2014 at 3:04 pm

We ate at a Chipoltle restaurant in our area. We all ordered chicken and the chicken was raw. Instead of offering a refund we were given coupons for 2 free meals. Why would we ever want to eat there again?

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Lu December 30, 2013 at 12:53 pm

The chipotle on NE Englewood Rd. Gladstone Mo. the management there is horrible this manager thought that it was okay to actually talk about a customer way of talking right in front of the cutomers face making fun of the way this customer speaks I feel like he was trying to be funny about it leaning over to his coworker and whispering to her about the customer way of talking and his contiuing to argue back and forth with this customer making the situation worse. This very unprofessional and rude of a person in management position I question chipotle hiring process in placing people in leadereship positons if this is how this location treat customers then I won’t be no longer spending my money here.

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Nicole schrader December 19, 2013 at 6:36 pm

I just wanted to let you know that I submitted an email via chipotle.com and wanted to make sure you get it and respond appropriately. I will not air dirty laundry for the public but you do need to investigate.

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Georgette December 18, 2013 at 9:21 pm

I would like to make a huge complaint the one in Ardmore, pa is horrible I am having a meal an all I see is the so called manager cussing on cell phone and u can clearly see that she is having an adult relationship with one of the workers. The dining area was dirty the bathroom was dirty. I’m not sure who made the call for “management” in that place but it needs to be cleaned up in there… Sorry but it’s very GHETTO in there ugh let’s get it together Chipotle u need better management

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Mark December 17, 2013 at 12:43 pm

Won’t answer phones or emails. But they were happy to take my money for a gift card they haven’t mailed. Nice customer service.

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Dirk December 10, 2013 at 7:19 pm

You have to wonder about a corporation that won’t answer its phones.

I was going to have dinner at the 16729 Lorain avenue, Cleveland OH location tonight (12/10/13) but the music was so loud that, combined with the tin can décor, it was just unbearable (the dining room was empty maybe for that reason). The first server had to SCREAM to be heard and I had to SCREAM back – sometimes twice. The same thing happened with the next server who claimed to the a manager, Ashley. Ashley said repeating ourselves was necessary because of the glass serving screen. I shared that it is not so loud in other chipotles. Ashley then tried to claim (acreaming) that “NOT IN THIS STORE. THIS IS AMBIANCE”. Believe it. Deafness and rudeness all at one location.

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Helen Burrell December 10, 2013 at 12:21 pm

Got raw food at Henderson Mill Road in Atlanta. Got sick. Called the company several times to complain. The company did not get back with me to settle the issue.

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William Hates Chipotle's December 8, 2013 at 9:05 pm

Whats the point of having a corporate number when noone answers?

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William Hates Chipotle's December 8, 2013 at 8:59 pm

I am a former worker of chipotle’s mexixan grill and it just wasn’t for me. However, if you are a supporter of slave labor then this is the place for you. If you wanna get paid $8.00 an hour to remove 9 month molded lettuce and rice from dirty drains then this is the place for you. If you like coming in to work at 4 and clocking out for break at 4:15 so that they can work you 7 hours straight as if you were named Nat Turner (a slave), then this is the place for you. If you are willing to work 50 hours and never be paid for it, then o yes my friend you guessed it, this is is the place for you. On the other hand, if you are looking for a stable environment in which to thrive with employees and managers who are friendly and care and after looking for all of this you are offered a job at Chipotle’s then one word for you… RUN!!!!

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ashley g December 20, 2013 at 3:42 am

I was an employee there started on 10/28 at the trevose location. I didnt like how i was being treated after being there for the first week i closed every night. I had to change my availability do to no car and had to take the bus it was a problem because i did have open availability. Things happen and change. I would go in some days at 1130 and suppose to be done by 8 and what do you know 815 rolls around i wanna leave my mom waiting out in the car with my daughter and im told i cant go until the line is gone. Im sorry but if i am done at 8 i am leaving. Then i get told my attitude changed on a daily basis. Well um lets see wheb we did my raod map a week prior it was something to work on. You dont always remember to say hi how are you doing would you like mild medium or hot salsa. So i lost my job because i didnt properly address the customers when half the ppl that work there dont to begin with. I watched it a year ago before when i was goin to school. So if i lost my job because of that then they need to look again.

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Misha Luce January 7, 2014 at 2:25 pm

PREACH!!! I couldn’t have agreed more!

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Kelsie December 7, 2013 at 12:50 am

This will be my last night eating at the thunderbird location across from the hospital in phoenix. I found a very long hair wrapped in my chicken!

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Linda F.Moktoi November 27, 2013 at 7:11 pm

Chipotle on 13501 Connecticut Ave Aspen Hill. MD 20906 Phone Number : 301-598-2215

I am not sure if I will ever go to this chipotle again. First of all the guy kept on throwing rice all over my food and my sister’s food ! then we asked for extra meat and we got a half scoop. then we ask for a bit more then the lady just threw 2 pieces of chicken on the bowl and turned her back at us! I understand if we are not paying for it, but we did. Then we get to the cash register and ask to talk to a manager and the cashier says that the manager is busy. I ma like you can not say those types of things to customer, and the cashier is like she will call the manager when she gets a chance. What type of customer service is that?. I work customer service and I always call the manager when it’s needed, even if the manager comes later, I make sure that I do it.Then the manager named Jennifer comes and we say that they were the workers were also talking about us in a different language, and she says sorry they do not speak English, does that makes an excuse for them to be rude to us? she says she will give us a free burrito and is sorry and just left and I asked the cashier for a bit more salad on the top, then she gets rude with me and says that anything extra is a dollar. And I told her that I have never been charged a dollar for more salad on the top of my burrito. We really just felt that the manager did not care, since she just left. Chipotle’s customer service number does not work, the workers do not care about customers. Should I stop eating at chipotle? I hope that someone will respond to this comment. I am definitly reaching corporate.

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Sandy December 3, 2013 at 6:39 pm

I have been to this place on many occasions. My very last trip was “today”. I thought I would absolutely gag. The cashier took a break from the register to wipe off the counter were the soda fountain is located. He wiped off the fountain and counter then……………..took a quick trip into the restroom “with the towel in hand”!!!!! came out of the restroom several minutes later with the towel in his hand, went back to the register and started wiping the counter were customers stop to pay for the food. A couple seconds later….another employee picked up this “same” towel and began wiping down the shaffers that the food is held in….…I could not finish my food!!!!! This was truly one of the worst things i have ever encountered.

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Iris Fletcher November 27, 2013 at 3:36 pm

I am an employee at chipotle, I have started this job a couple of months ago, as an employee I expected to get what they deliver and that is to make employees careers better, but so far all I see is only men that is managers, and for the amount I get paid is way below the amount of work I do I have graduated with my associates degree in culinary, but I’m defaulted to cash register, and have been for 2 months with no learning experience of anything else. I take care of trash, tables, I collect the customers cash, I collect the trays and wipe down the trays,sweep the floors,etc. The difficult part is constantly running back to the cash register to take care of employees while being asked to do additional stuff such as fill the ice, and tea, and help to bag chips. The problem is, I do have back problems. My manager doesn’t communicate with me well, it’s all about “who has the power” to him. I’m told to do one thing, then when I default to exactly what he asks he ask me to do the opposite, today I was supposed to take care of the tables because it wasn’t peak hour and he told me to stay in position, but had I not made the initiative he would have complained that I was just standing around. He complained that I was slow on cash and tried to correct me on how I speak to the customers, when I did it the “correct way” he sent me home, before it happened he humiliated me in front of everyone claiming that I could go home and this isn’t the only day it has happened , he has been using it as a joke for the past weeks like he does want to let me go, I try hard to be myself and be happy, but his negativity is affecting that and he said if I spoke to any of his managers negatively then I would be fired, I am a single mother trying to make it with my daughter and people like him makes it hard.

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Ashley Payton November 25, 2013 at 10:18 am

I will be pursuing a lawsuit against the oak brook east location. They’re very unprofessional and discriminate against certain races. All the managers do drugs (cocaine, adder ole, and marijuana) and others have warrants/on probation. I was let go because I knew too much about the nonsense going on inside the restaurant and they feared for the business. I was talked by 3 different managers 4 times in a matter of 4 days. Written up twice without knowing and didn’t sign anything due to being unaware. My mother called and the apprentice Jason Farr hung up on her. Alexis Infante the gm said “call corporate I don’t care I’m over it.” All manager there need to be tested for drugs because they’re doing them with crew members, selling and buying drugs to crew and doing them on their breaks. The service manager Fernando has went to jail on the clock for a warrant and Andrew left the store open all night due to being high on the job; claims he forgot. It’s no wonders why sales aren’t high there. THIS STORE NEEDS TO BE SHUT DOWN OR NEEDS A NEW TEAM OF PROFESSIONAL LEADERS, not 21 yr olds who know nothing about managerial duties.
Gm: Alexis Infante
Apprentice: Jason Farr
Service Managers: Andrew Cozen/Fernando Benitez
Kitchen Manager: Enrique Rivera Jr.

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Samuel November 16, 2013 at 4:14 pm

11/16/13, I am an employee being treated unfairly with discrimination by management and not as an equal employee….We just had a mandatory meeting @ our Hunt Valley Store with our district Manager about various issues. Mexican descent have all the hours and the others get whats left as well as help if needed. I have at least 12 years in the restaurant business with management experience. There is cross contamination from the cooks and non EOE treatment with over load of work in a short period of time considering the pay rate. Because a person speaks Spanish doesn’t qualify them as a manager its more to the job then that.!!! I was threaten to be fired by a manager and sent home if i didn’t marinate 400lbs of chicken in a Hour with piles of dishes to wash from the service line with no help..There was 6 employees on services line 1 prep person in the back…I was told Help was available but now I see its not..UNJUST..
Sincerely a Great Employee looking for a career!!!

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Ashley Knapp November 14, 2013 at 1:50 pm

the Cleveland location on Euclid ave. ! place id Horrible, we ordered online, and the bowls were so empty when we got back to the office we called to complain and the lady “katie” told us if we want more food in our bowls that we need to wait in a 45 min line and not order online ! unbelievable ! all three of our oders had very to little meat, very very rice, was mostly just cheese ! i took pictures, my food didn’t even take up half of the bowl. this place needs fixed !

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Taylor November 7, 2013 at 7:28 am

Hello I used to work at a chipotle southpoint in durham,nc. And I must say my experience went from great to horrible. The managers were very unconcerned about the employees , was rude to customers , very lazy ,gave low pay,very unappreciative and talked behind employees backs . It was just very unprofessional of them. Employees quit that store so much that it is a shame and they still don’t understAnd why . The management skills at this particular chipotle really needs to be evaluated before they keep losing hard working employees like myself. Something needs to be done ASAP ,!

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Josh November 3, 2013 at 4:50 pm

I just ate at a location in Colorado Springs and had the worst experience ever! First, let me just start off by saying that I have been eating at Chipotle for the last thirteen years and I have been a very loyal customer. My fiancé is a Farm Team participant and earned ten free burritos. Our first time attempting to use the free burrito vouchers, the cashier had no idea what they were and it took her and the manager 15 minutes to figure out how to use them. The second time we used them, we experienced the same issue; however, this time the Chipotle employee insinuated that the vouchers we brought in were scam vouchers, even though scanning the code once removed one of the burrito charges. The manager didn’t do anything, and even though we had more than enough free burritos left on our voucher, they stopped trying to scan our code. Frustrated, we decided to just pay for the second burrito and were offered no apology from the cashier, and we almost didn’t get our voucher back.

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Charles m haney October 28, 2013 at 4:03 pm

Gentleman… Your newly opened restaurant on 4234 n Harlem Ave Norridge il 60706.. Phone ..1-708-395-0011.. Date ..10/28/2013… Time 1:31pm.. Had no forks….I guess in some corners of the world they do eat with there fingers …I had no choice but to take my order to go..I was a Heart beat away from canceling my order…This was my ..First and last time at you establishments …CMH

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hunter mclellan October 26, 2013 at 1:17 pm

hello. My name is hunter mclellan. I use to be an employee at the amherst ohio location 44001. I recently resigned and moved south to kentucky. I was not able to collect my last paycheck before I moved. I was hoping you could have me sent another one or even have the check sent to the florence kentucky store. I cant afford to drive 400 miles for half of a paycheck. so if you could get back to me on the subject asap thatd be great! thank you. if you can contact me by phone (440-596-XXXX) thatd be even better. thank you again.

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Gabriel Cienfuegos October 24, 2013 at 5:08 pm

im a plumber and was finshing a job here for jared jewelers and saw chipolte desided to order the tacos. and i saw them put very little meat i told them thats not a lot of meat there and they rudely told me more meat is extra .wow i cant believe they would treat costomers like tha. never again will i eat at a chipotle again if i talked or treated my customers like that i would be out of work. really fast. chipotle is at 473 s. associtaed road. brea ca 92821

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Felicia October 22, 2013 at 11:42 am

The Chipotle in Waterford Lakes Orlando FL has the absolute WORST customer service ever! They rang up my order wrong! Even when I told them they rang it up wrong they did nothing about it! I asked for an extra tortilla 3 times and still did not get one! I plan on putting this location on blast all over social media and telling everyone I know not to come here! Worst place ever!

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christine kung October 22, 2013 at 4:14 am

WE FOUND A NAIL IN OUT BURRITO BOWL! i have a picture and they have not done anything about it….LAWSUIT?

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D. Mendez October 19, 2013 at 2:02 pm

HELLO, is there anyone reading these emails??????

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D. Mendez October 19, 2013 at 1:53 pm

Just would like to say, that the interview was not professional at all. Gen. mgr made a appt (interview) for 9:30am, and he did not show up for work till 9:55am. There were certain things he should have not said during the interview, which made me think your company is not worthy to have me as an employee or be part of the team. I could have contributed and been a great assest to your organization……! Store location was Fountain Valley B2 location. I will never buy food from your restaurant again to include all those I speak to about your organization.

D. Mendez

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Jessica Thomas October 19, 2013 at 1:24 pm

Hi, my name is Jessica Thomas and I’ve herb working for this company for going on two years. I’m a transfer from Delaware to the chipotle in Palm Beach Gardens,Fl. My first 4 months I was receiving great feedback and also working my way up into the company as a Kitchen Manager. But, soon as I found out I was pregnant I told my General Manager. So now I’m 5 months pregnant and these past two months I’ve been wrongfully discriminated because of my disability. Also, I brought a doctors note since he has been harassing me about that as well. Even after the doctors not it got worse. So if some one can please contact me because I loved my job and it’s unfair how he treated me I busted my tail to keep my job and it was still not good enough. I need to speak to some one right away for more details and possibly suing because I’m pregnant now wit no job and he basically forced it upon me.

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shawn manson October 18, 2013 at 12:32 am

My family and I love Chipotle. Chips guac big burritos you name it. My concern is for a company thats very aware of getting thru customers as fast as possible, why do you only have ONE drink station? Isnt it obvious that a second station is needed? Have Chipotle execs never eaten at one during lunchtime? I challenge you to install second drink stations kn all your locations. Its beyond ridiculous. Get it handled.

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Monique foote October 11, 2013 at 8:18 am

Im just going to get straight to the point. I was working for chipotle and let me be the one to say they treat there employees HORRIBLE! My so called manager Sabrina riveres at chipotle midtown of charlotte NC is the most bitter female I’ve ever met. We were on good terms when i first started but after a while she thought it was ok to talk down to everyone like a child. Well to make a long story short Sabrina had another manager fire me and her exact words were “you can no longer work for chipotle because Sabrina heard u were talking about her and because u were sent home 30 min early last night” which i wasn’t. Now after I’ve been terminated for almost 3 weeks i found out there still using my social saying I’m still active at the store. Its ok because i will have myself a lawyer in a few days who will take care of all of this. Thanks sabrina riveres.

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Tatiana Morales October 6, 2013 at 12:41 am

this evening i went into chipotle with my mother to get myself a veggie bowl since i just turned vegetarian,and i was hungry and thought oh veggie bowl. everything was great until i got to the salsa station the young lady asked what salsa’s, my mother had told her everything on the side. she asked again what salsa’s my mother replied i’d like them on the side in return she exaggeratedly closed the bowl and looked at my mother a manager walked over a ask my mother a third time what salsa’s she replied i’d like them on the side the lady gave me everything i asked for on the side my poor mother all she wanted was to give me a quick and healthy meal since i don’t have a wide variety of food options that i can choose from.

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John October 4, 2013 at 1:01 am

The Chipotle located at 7604 Denton Highway Watauga, TX 76148 is one of the worst. for the following reasons:
They are always out of meat (steak & Chicken) and have to wait for the next batch at the mercy of incompetent idiots behind the counter and at the grill.
They are always out of green pepper and red onions and have to wait for the next batch at the mercy of incompetent idiots behind the counter and at the grill.
They are always out of lettuce and sauces and have to wait for next batch at the mercy of incompetent idiots behind the counter and at the grill.
Chipotle needs to know “KAN BAN”. It is the Japanese term for staging components so there is no disruption to supply and adds to efficiency and customer satisfaction.. In other words, there is always a fresh dish of component staged to replenish when the existing one gets empty.
The workers behind the counter cannot understand English and messes up the order.
My son and I come to this Chipotle in a good mood but after having dealt with the people serving and with not having the order executed properly, we leave the place agitated, angered, and frustrated. We go there because it is the only closest one available. We wish a new one opens up in the Alliance Town Center, in Keller then we will not have to deal with the idiots in Watauga on Denton Highway, Fort Worth , TX.

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tulsi September 30, 2013 at 4:50 pm

we the lovers of chipotle but…..on 29th sept all 6of us were exited to have cipotle at farmingdale ny but sorry to say that they did not have the chips we are vegeand we always eat withchips and carry home few bags of chips n it was like after 8pm
pl advise them tostock up the chips
next time i will have to call them first to make dure they hsve enough food in the restaurant
pl let me know how u r solving this problem
tulsi

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Adelyn September 27, 2013 at 9:50 pm

I am a employee in the Chipotle located in 129 st. W 48th Between 6th and 7th ave. I got violated and discriminated From the new General Manager Veronica. want to speak to the regional manager of this store location. Email me back to this email please. I feel very violated and this need to be resolve.I love chipotle and enjoy my job , but no one should be treat this way.

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Anonymous October 4, 2013 at 7:47 pm

Adelyn
do you get this resolved? my son just got fired from the chipolte on collins st in arlington , he had been asking for a transfer to another store for months now , but faithful and loyal to his job and this manger PEPE just fired him ,, however he did not have the decency to do it himself but had someone else do it. The excuse was lame and poor, if he didn’t like how my son , just transfer him and that is that, but no he fired him for in my opinion he is just plain callous and evil , perhaps he felt intimitaded that my son could probably be a better manager than him , i don’t know but there is a lot of discrimination at the Hurst Store , and Arlington store , the management is run by mexicans that have migrated from mexico and only move up their own and hire on their own kin. I personally am a mexican and born in mexico however to discriminate against a mexican american or whites is not right. how do this people get away with what they get away with??? CORPORATE needs to investigate these stores , I have seen lots of discrimination from mexicans not just in chilpote but in other work places. you are not the only one be treated bad, what ethnic is Veronica? there needs to be a law suit to get their attention.

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Floyd Kreuter September 18, 2013 at 2:32 pm

I worked at your store in ramsey, nj. The gm there told me that I would have a second check at the store on saturday foe hours worked that I didn’t clock in for it is now wednesday and still no check can anyone tell me why this is.

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Lauren September 5, 2013 at 5:00 am

Hi I just wanted to show Chipotle some love since it seems like everyone on here is bashing them…. Dear Chipotle, You are helping me change my life around for the good. I neeeeeded this income in my life. And once I got employed I started college. Everything is falling into place. Out of my eleven or so years working I have never receive a crew starting pay as high as the one I received from Chipotle. I work in the Downtown Fountain Square Cincinnati, Ohio location. So far I love my job. It’s fast happy and an interesting place to work. We receive praise and give praise when it is due and EVERYONE is a leader. My GM is way cool and has the perfect qualities of a truly good boss. So don’t count Chipotle out!!!!!!!!!!!!! There are long crazy lines.. YES.. TRUE… But why??? Cause it’s GOOD FOOD! goodbye

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Anonymous October 4, 2013 at 7:53 pm

food is good, glad you got a good manager. not so great at other chilpoltes, when there is good management there are less turnovers in employers when people come to a happy place and the atmosphere is pleasant people can do their job right and stay longer and perhaps one to stay with the company, but GM who feel threaten by other employers abilities says very little about them and how low they think of themselves. No GM is perfect but when they use and control their employers becuase they are on a power trip is low and there will come a time for retribution.

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Paul Martin September 1, 2013 at 11:39 am

I so agree. My wife was hired as opening crew for the Rancho San Diego opening. After the first two weeks, the honeymoon was over. There true colors of the young management team came to surface.
They were definitely a slow store. Because of this my wife was sent home early to ” savelabor “. She called me and I came two hours early and got her. After a day off there she comes back and every one of the management saff is being very peculiar. She works her shift and is to she’s being suspended because she’s been sent home early because of “attitude issues “, not “labor saving”. Blew my wife away. My wife avoids conflict at all costs. She has been management for other concepts. Never anything but praise for her composure in tough times.
That team doesn’t use their 13. No verbal warning. No written warning. Suspended. No paperwork for her suspension or why. Sounds like someone doesn’t follow legal procedure for even terming and employee. Where is your integrity.Chipotle? When you have children running your stores its amazing the maturity levels you will deal with.

Part of this problem is because I personally discussed these issues with another empyee. She is being punished for MY OPINION of them. Not professional on any level the behavior we have seen.

My wife was due to be called the “next day”. Day 3 still no call. Is this another lack of professionalism? Or are they trying to play the “job abandonment” gig so they cover their rear.

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YK August 31, 2013 at 1:44 pm

I just picked up chicken burrito at Chipostle at Varick St and Houston St. However, I got a burrito size of a taco. I wondered why some gets more than the other? Person before me ordered the same thing and gets regular size burrito. I am not complaining because I did not get a big one, yet I litterally got the burrito size of a taco. This is not the first time that has happened in this location. I avoid this location as much as I can, yet on Saturdays, there isn’t much open around here. Can we have some consistancy? or do you based the portion on the based on the size of the person?

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concerned parent August 29, 2013 at 4:51 pm

I am shocked at the insensitivity and lack of encouragement and support of management staff in a town in Maryland. I cant understand why a employer wouldnt support an employee furthering their education by attending college hopefully maybe owning one instead of working in one.I guess they think everyones future is rolling burriotos.My daughter is trying to do the right the work and go to school to better herself,maybe your management staff needs more ethical and moral training.

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Maryland Chipotle Employee October 22, 2013 at 2:52 pm

What town was this in?

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John November 21, 2013 at 2:54 pm

Get a new job, if you don’t like this one. If the job doesn’t work around your school schedule find a new one. Chipotle is trying to make money and doesn’t owe you or your kid anything! This is the problem with the younger workforce, they feel they are deserving of things, which is NOT the case. It is a job, they are being paid to be there, put on your big boy undies and get working!

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Away With Chipotles December 8, 2013 at 9:19 pm

Is it just me or do most of these comments seem like people hate chipotles especially their own former employees

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COMPLETELY DISGUSTED August 28, 2013 at 10:09 pm

This was my experience this evening at Chipotle in Deer Park, NY :

My fiancee and I went into Chipotle at the Tanger Outlets in Deer Park for a late take-out dinner. I must say that I have been employed in Manhattan for a number of years and have eaten at some dingy restaurants and never have I seen anything like this.

My fiancee and I put in our order, our meals have been made, they’re wrapped up and we are ready to pay. There’s a young man cleaning the grill (which is visible to all guests in Chipotle – ordering or not), all of a sudden he clears his throat (hocking) and spits. Not only does he spit a “wad” out once, but after he spits again. He is doing this unsanitary behavior in front of the grill that was just “cleaned” and in front of the food “prep station”!

At this point, my fiancee is about to pay and the cashier asks what’s wrong; I loudly said “I wish I would’ve been able to get a picture of him doing that!”, so one of the girls asks me what I saw. Her next statement to me was “there’s a garbage can back there, that’s probably what he spit in.” This is absolutely unacceptable! This is so unsanitary and so disturbing, It’s despicable and something needs to be done about it.

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James August 31, 2013 at 5:33 pm

They treat their employees terrible, and all the food is way over priced. Charge 6.25 for a bowl that cost you maybe 2 dollars. You guys are a terrible company you should consider yourself fast food, for 1 your not fast, and your prices are horrible.

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clane August 9, 2013 at 10:02 pm

Worst bowl and service ever. Today I went to the Chipotle in Cedar Hill, TX. I purchase 2 chicken bowls 1 with white rice and one with brown rice. When the girl put the chicken in my bowl it was not even a spoon full and when she was asked by the customer in front of me was that all she said that the were cutting back on their meat!!!! The man asked her did they cut back on the prices, She may have put maybe 15 pieces of chicken in my bowls so I had to ask for extra chicken willing to pay for it she may have put 6 pieces of chicken. So needless to say I had very little chicken in my big bowl. Then the girl had an attitude when clearly I should have been the one with the attitude. Got home chips were soggy and my son’s bowl with the white rice well the rice was hard!!!!!! VERY DISAPPOINTED IN THE FOOD, PORTIONS AND CUSTOMER SERVICE. We eat there at least once a week but after today it will be a long time before I go back. How about I’m going to try one of your competitors.SMH!!!!!! Just need to confirm that Chipotle has cut the servicing size of the meat. Not good nobody wants a Chipotle bowl full of rice!!!!! When I called and asked for the general manager Dorita “Dee” Harris I was told she was out of town and was not asked if another manager could help me. Again VERY disappointed. Could someone from your corporate office send me an email with the contact information of a live person?

Signed,
Worst Bowl and Customer Service Ever at Chipotle!!!!!

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troy July 25, 2013 at 1:37 pm

Had lunch in one of your establishments today. Shocked that you do not give military or senior citizen discounts. Shame on you. Also the place was swamped, just while we were eating there I watched at least twelve people come in and once they saw they line they walked out. Surely you could have like a double lunch line open somehow.

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Maryland Chipotle Employee October 22, 2013 at 2:57 pm

Troy I completely agree that Chipotle Mexican Grill Inc., should give, NOT OFFER, but GIVE ALL military, senior citizen, EMT/Paramedic, Fire and Nurse discounts! While at the moment we only offer police discounts, I as an employee ALWAYS give the “police” discount to Nurses, Seniors, Military Personnel, Paramedics/EMT’s, Fire, and Police! The people that keep us safe deserve better!

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victoria July 10, 2013 at 9:58 pm

My boyfriend works for you guys in las vegas Nevada.. He says people show up high. Some don’t have papers or know englsh. He’s a hard worker but yet getting suspended because some Mexican doesn’t like him.. You guys should drug test and check papers, just because they are family with the managers doesn’t give them more right to work then him.. btw Chipotle food is horrible.

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carolyn koss June 19, 2013 at 8:33 am

my adopted son has worked at chipotle for five months, he is a college student and has two associate degrees and is working on his bachelors in science and off to medical school, and on june 15 after his shift he is was told his services were not needed anymore. he was never late for work, always came in if called, never took a day off, never had a cross word with anyone. he loved his job and was shocked. i convinced him to take this job, because i had great respect for your store, i eat at your ann arbor, greensboro, st. petersburg and wilmington restaurant. well no more, i will never step foot in your stores and i will tell everyone how you treat your loyal employees. he is working through college,shame on you.

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Diane June 14, 2013 at 2:22 pm

You really need to open another one or two Chipotle restaurants in downtown Houston. You have one restaurant in downtown Houston (zip 77002) that is always very crowded. Great food! But we always have to call in our order or face a 30 minute wait in line. The employees at this restaurant said they heard another restaurant was being opened on Louisiana Street. I sure hope you open your second downtown restaurant in the theater/business district. There is a large former Soup & Salad restaurant space in the downtown tunnels that could easily accommodate a busy Chipotle.

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West June 10, 2013 at 9:32 pm

I dont like the cilantro in the salsa had 2 orders of chicken ball and didnt like the food because I am elegiac to cilantro what can you do for me 🙂 Email me please audioarizona@yahoo.com

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janet June 4, 2013 at 11:28 pm

Im very dissapointed with the chipotle in kensington, maryland. So called staff called mara or martha who usually does the evening shift is very rude and nasty and has no respect for customers nor her employes i watched her as i was talking to another employer about one of their meats she snatched the burrito out het hand and started asking me what kind of saw i was shocked and so was the other employer cuz she did nir bother to say hi or excuse me she just litteraly took the burrito from her hand.this is not the first time i have seen her with a attitude problem and im sick of it i pay for that food and i demand good cusyomer service and for my food not to be jerked around . Im really starting to dislike this chipotle and simeone really needs to do something about her if she does not like her job

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Marina Osovskaya May 31, 2013 at 3:41 pm

I want to start by saying I love the brand and visit weekly as you are just across the street from where I work. I am a vegetarian and its nice to have delicious and healthy options which is why I’m pretty disappointed with the experience I had today. I got my usual vegetarian salad with a coworker and about a third of the way through I saw, what I thought was, a black bean moving-yes, there was a BIG BLACK BUG crawling around in my salad (possibly a cockroach!). I took it to the manager and she didn’t seem surprised, as if this happens often or is a normal occurrence. She offered me a free burrito card. Maybe that would have worked on someone else, but having worked in customer service I know better. Not only is this completely unacceptable for your restaurant or brand, but you have now ruined my lunch and my experience of going to lunch with a coworker. I don’t feel she handled it well or put my mind at ease about how the food is cleaned or prepared, in fact, she seemed a little irritated that I wasn’t satisfied with the free burrito. Unfortunately, I will not be returning to your restaurant and I wanted you to know why.

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tanea May 15, 2013 at 10:10 am

I’m a employee at chipolte at Preston and forest. I’m trying to get in contact with someone at Corp please!!. I feel that this chipolte is races and no one respects me and they treat blacks unfair and poorly and they don’t want to speak English at all. Very disrespectful and don’t listen to me at all I’m suppose to be a kitchen manager but my employees and my GM do not treat me right or respect me. I feel they are the racist place for me to be working. I’m going to take this matter to court is I can because this is not a good work environment for black people. It’s hard and I am worked like a dog and I do everyone else job because they don’t want to do there’s because they have no respect for black people!!

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KJ May 24, 2013 at 9:28 am

I feel the same one the most underpaid racist company I’D ever worked for!!! If you not spanish or white you cant win with them!!!

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Jade July 26, 2013 at 10:14 pm

Tanea you don’t even speak english yourself from the looks of it, why so angry? Your co-workers probably didn’t respect you because you were in a position that wasn’t meant for you: management.

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CARL GRANT May 2, 2013 at 12:18 am

5/1/13 – MISSION VIEJO, CA 92691 – LIVE CRAWLING BUG IN MY VEGGIE BOWL
I’ve been a loyal satisfied customer for over 5 years now. However after my experience tonight at your 25523 Marguerite Parkway Mission Viejo, CA location, I WILL NEVER EAT AT ANOTHER CHIPOTLE AGAIN! I ordered (2) veggie tacos and (1) veggie bowl to go. When me and my wife started eating, I noticed something crawling in my bowl. Needless to say I was SHOCKED to find a LIVE CRAWLING BUG in my bowl. I immediately returned to the location and showed the store manager, who did refund me my money and offered to give me coupons, but of course I told her I would never eat there again. I suggested that she check all the food in the line to make sure no other unlucky customer gets a surprise in their meal. I have visited this location previously and have noticed that the overall cleanliness is not that great. I highly suggest that you send someone from corporate to this location/franchise and review their operation.

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mark April 29, 2013 at 1:58 pm

Hello There,
I have always had ,up until now, a nice dining experience at your Marlton, NJ. store.
I got the Steal Bowl to go. I must say it was a huge let down. Every other bite was full of gristle. I don’t mind a little fat it adds to the flavor, but gristle , no way. I gave the rest to the dog. Are you cutting back the quality of your beef? Resting on your laurels because of your popularity?

You know what happens next? My friends and I will say “Chipolte isn’t like it used to be, lets go someplace else.”

Sincerely
Mark Dannheiser

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Deanna Taliaferro April 16, 2013 at 1:33 pm

I had a recent experience at your Goodyear, Arizona location were I was mistakenly given a beef product which caused a serious illness. Let me start off my saying that I am a single parent whose budget allows dining out only occasionally. I was raised mostly as a vegetarian and had not eaten beef or pork in over twenty years. So on Wednesday 4-9-13 we had take-out night. My son wanted Applebee’s and I chose Chipotle. I ordered the chicken burrito with white rice, cheese, sour cream and lots of hot salsa. Fifteen minutes into eating, I was running to the restroom because of nausea, cramping, vomiting, diarrhea and headaches. The next day I noticed on the receipt that the burrito was Barbacoa instead of chicken. I called the manager and answered questions that were sent to Zack at your Denver offices. I explained my experience and he expressed that he sorry for the incident; happy that I was feeling better and would like to send me some coupons for a free burrito. I replied with a hesitant OK because most people are normally not quick about eating food which made them violating ill. Later, I was speaking about the experience with my Mother, who eats at your Fremont, CA location routinely once a week and her reply to the compensation was “that’s it”. So that got me wondering about all my pain and discomfort from being forced the ingest beef for which I became severely ill over a 48 hour period. So, I ask you. Would a free burrito be enough for you after such an experience?

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Susan April 12, 2013 at 9:56 pm

My son and I are in your restaurants at least twice a week. Tonight, we visited the Houston, TX store (FM 1960 location). When we got to the register, we were told they could not accept credit cards due to a malfunction with their register. With no cash on hand, the cashier told us, “Well, I’ll have to throw this out” and proceeded to dump all of our food in the trash. I asked to speak to the store manager and told her a simple sign on the door saying “cash only” could have prevented them discarding everyone’s food. I asked for the number to the corporate office and was told she “could not give it out.” What? I find the utter waste of food tonight completely abhorrent and will never do business with Chipotle again.

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maria April 3, 2013 at 2:16 pm

raw meat and messed up order. never go there.

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D. Gallian April 2, 2013 at 9:32 pm

Just to let you know how your business is doing in Frisco, Texas.
NOT GOOD! Was Just in an hour ago, line around the seating area. Wondering why it was taking so long. 15 minutes to get to order my food. Only to find out that they were out of BEEF. Which has to be a staple around here, your in TEXAS! I was told that it would be 4 minutes. After waiting 12 minutes I just chose chicken. I don’t like chicken, but at this point I had no choice.

3 week ago, went into the same location. Getting dinner for my wife. You were totally out of chicken on a Friday Night! I think tonight is the last time I will patron your business.
With all these Tex-Mex and Mexican Restaurants in this area, I’m very sure I can find a beef bowl some where in Frisco, Tx.

Just thought you should Know how you are doing.
Also, please stock your restaurants with workers who can understand the english language.

Their Location:
3401 Preston Rd #2
Frisco, Texas 75035
972-6681540

Receipt # 10640
Order # 729
Host: Luis

Dwaine D. Gallian

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Patricia March 12, 2013 at 1:43 am

A quien corresponda: Por este medio me les comunico que es una verguenza que tengan a una manager como la sra. TINA en su establecimiento de Hemet, yo por lo regular tomo mi lunch ahi y siempre oigo como les habla y grita a sus empleados, es una persona prepotente que no sabe tratar a la gente, en varias ocasiones me a tocado darme cuenta de lo grosera que es ademas he oido como descrimina a la gente de color, yo les pediria por favor una investigacion porque pobres empleados que tienen que lidear con ella o por lo menos entrenenla para tener respeto para los demas. Les pido de la manera mas atenta pongan mas atencion con esa persona.

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Andrea Stone February 21, 2013 at 2:28 pm

Hello,
I work for System 4 we are a commercial cleaning company based in Ft. Wright Kentucky we specialize in restaurant cleaning I have noticed many of the stores here are filthy and have spoken to many employees that have indicated they clean the stores, as well as, prepare the food. Who would I need to contact regarding the cleaning of your stores and to whom would I address a proposal. Thank you.

Andrea Stone

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Sheree Bridges January 17, 2013 at 9:31 am

There needs to be a place employees can go to get help dealing with GM’s and other managers. I am finding it hard to go above my GM’s head when he is in the wrong. Is chipotle really not employee oriented? I am dissatisfied with the lack of resources for employees

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Maryland Chipotle Employee October 22, 2013 at 3:03 pm

No! Chipotle is COMPLETELY non-employee oriented!

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zoe c December 17, 2012 at 11:03 pm

I am a restaurant owner in Nashville Tn and I observed your location at West end and Vandy shopping for food that is not organic or Natural.

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Francia defrancisco December 14, 2012 at 1:45 pm

To Whom it May Concern,
What a horrific visit I had to the Mayfield Heights, Ohio 6717 Eastgate Drive Chipotle. Not only was I taken aback at how frantic the employees seemed there, but was horrified when the female at the first service station was sick! Furthermore, there was a female who had tattoos not just showing on her arms, but literally brought a child in the restaurant to tears because of the horrifying tattoos on her face. Normally, I am not one to complain, but this is worth passing on. I also don’t ever ask for more of anything, having worked in a corporate restaurant myself for many years, I know things have to be portioned exactly. However, every single employee barely gave half of a scoop of anything to anyone. For the first time I asked for more of everything! It wasn’t just me, every customer, annoyed as I was, all had to ask for more as well. Finally, after having to wait much longer than normal, I made it to the cash register. The girl, who spoke no form of English to me because she was speaking Ebonics demanded that I order a drink and offer a tip! There were no bags to put my burrito bowl in, I waited for about two minutes and said “You know what, I don’t need a bag thanks anyways” the girl tossed me my bowl and replied “Because they trippin’.” I had intended on buying three $50 gift cards for cousins in college but after that display, I certainly refrained. On my way out the door I opened the door and half of my bowl dumped out, because the lid was not placed on it properly. I am disgusted! For a popular as Chipotle is I cannot believe the district manager or regional manager has not changed this establishment, it has been this way for too long. I cannot even give you any receipt information for this transaction because I was not given one. I do hope things change because this is a true embarrassment to Chipotle. I think I will take the lady’s advice who left the line, and go to the Hot Heads that is less than two minutes away next time.

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Jennifer Edgar November 27, 2012 at 2:32 pm

Hello,

I order online OFTEN and go into your store in Toledo Ohio 43623 on Talmadge road across from Franklin Park Mall. (todays visit was at approx 1:06pm on 11/27/12)
I deal on a regular basis with a nice young man that knows how I like my order and never disappoints, his name is Key-air ( don’t ask me how to spell ?? it but it sounds like that!!) He is ALWAYS friendly, knows who I am when I walk in and makes me feel like I am the ONLY customer in the store1 Which I am sure he does for everyone he prepares the carry out orders for! To find this trait in a worker is far and few between This is why I must let you know about this and in hopes he is commended for a job well done! I appreciate this service and will continue to return to this establishment as long as he is the one preparing the order. He truly enjoys his job and people and I could envision him one day running this store for sure!

Regards,

Jennifer

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arnong rajvong November 20, 2012 at 3:18 pm

I was terminated at 2:45p.m. on Friday of Nov.16 and today is Tuesday, it is way passed 24hours and I still have not recieved my last payment. Corporate office number does not work. My former manager has emailed about this earlier today and no deposit has still not been paid.

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Sirena Knight September 3, 2012 at 6:30 pm

Tonight around 6:45 or so I went into the Sandusky store to eat with my boyfriend and we both got rice bowls his was a chicken double meat and mine was a steak regular and we both had cheese corn sour cream and we also ordered chips and gacamoli spell check that please and I had pomagranite juice/cherry and he had a fountain pop the total was 21.25 exact and I have never in life had such a bad experience there in my life when we were there I was enjoying my food until I came across my hard uncooked rice and then I bit into something very hard and crunchy and it had my mouth on fire felt like I had just Set a fire to it so I had to drink my whole drink at once and then it was still on fire I am very dissatisfied with my experience tonight and then we went to the movies and I could not even enjoy it because my chest started hurting and I felt horrible and I still do not feel good and it’s 9:33 pm way after I ate dinner I would not ever after tonight tell anybody to go enjoy lunch or dinner there alone or with their family or friends please read this and take it into consideration and email me back A.S.A.P thank you

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ashley August 8, 2012 at 3:00 pm

on 08/07/2012 at approximately 8:24 pm i was at the Chipotle at 6316 Tussing Rd Reynoldsburg oh 43068. the staff was very rude. i asked for steak and the young lady went for chicken i told her i wanted steak and her reply was “you just said chicken, make up your mind” so I spoke with the manager named James told him what happend and he looked at me like I was dumb what a manager who cant manage his staff. I will never eat there again and i will make sure everyone i know, knows the way they treat ppl. from now on I will stick to the competitors restaurants who are friendly and not so unhappy.

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jeremy April 5, 2013 at 12:15 pm

I am sorry to hear about your experience at chipotle. I noticed that you are in Ohio so this concerns you. There is a petition to remove fluoride from the water here in Ohio. please sign & share it. Also take a look at the facts for yourself about fluoride when ingested.

http://www.change.org/petitions/ohio-department-of-health-stop-fluoridation-in-the-ohio-water-supply?share_id=AGiLvnugSE&utm_campaign=friend_inviter_chat&utm_medium=facebook&utm_source=share_petition&utm_term=permissions_dialog_false

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