CheapCaribbean.Com Corporate Office - Corporate Offices & Headquarters

CheapCaribbean.Com Corporate Office

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CheapCaribbean.Com Corporate Office Address

CheapCaribbean.Co., Inc.
2003 South Easton Road, Suite 100
Doylestown, Pennsylvania 18901

Contact CheapCaribbean.Com

Phone Number: (215) 348-8775
Fax Number: (267) 895-5173
Website: http://www.cheapcaribbean.com/
Email: Email CheapCaribbean.Com

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Josh Paine
CFO: Stephen Dumaine
COO: Jeanne Sherman

CheapCaribbean.Com History

CheapCaribbean.Com was founded in 2000 and is headquartered in Pennsylvania. The company offers discounted package deals on vacations, resorts, airlines, and hotels to the Caribbean and Mexican beaches. The company is a subsidiary of Apple Leisure Group.

The company has offices and call centers in Dallas, Texas, Phoenix, Arizona, and Philadelphia, Pennsylvania. The company has had more than 1.1 million clients over the past 14 years and was listed in the Inc. 5000 list in 2014 as one of The Fastest Growing Companies in America. The company had $600 million in annual revenue in 2014.

Like many online travel websites, CheapCaribbean.Com offers reviews and ratings from real clients regarding accommodations, food, location, and more.

{ 7 comments… read them below or add one }

Selvester Harris October 21, 2017 at 11:03 am

Booking ID# 31991481.2 (Jamaica) 10/15/17-10/20/17
I booked a trip to Jamaica with one of your reps (Lisa @ ext. 7560) via phone earlier this year, for myself, wife, & group of friends to celebrate our 6th Wedding anniversary. However, upon our arrival at the resort (Grand Bahia Principe), the couple of Carlos & Heidi Figueroa were not placed in the type of room that was booked for them originally, nor were they in the vicinity of the rest of our group (also requested at the time of booking). They were taken to a room with double beds (rather than a king bed per original booking) that was also 5 buildings away from the rest of the group. When we approached Guest Services to correct these things immediately, we were told that the information to be placed in the vicinity of the rest of us was not relayed by your rep to the resort & that they could not accommodate them right away.
We have used your booking agency multiple times over the past few years for our travel abroad & have not encountered any issues such as this until now. This is my wife & my second stay at this resort and we loved it the first time with no problems. So we decided to invite our friends along for this trip & told them how wonderful it would be. However, with these errors right off the bat when we got there, at no apparent fault of the resort, we were embarrassed because we spoke so highly of this resort. Additionally, our anniversary trip was tainted because we were now worried about our friends’ impression of the resort & could not enjoy our stay as much as we would’ve liked. I will be following up with this complaint via phone on Monday (10/23/17).
Thank you in advance for your time & consideration of this matter. If you would like to reach out to me via phone as well, my personal cell is 321-508-XXXX.
~ Selvester Harris

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Annmarie September 26, 2017 at 10:38 pm

I booked a trip to Puerto Rico In July for the end of October for a wedding through this site. Hurricane Maria came this month (September) and destroyed the island. Seeing as the resort was shut down I tried to cancel. At first I was told I would receive the money back on my card and then was told I may only receive a credit to purchase again with cheap carribean. I am extremely disappointed that they are not giving the money back to my card seeing the circumstances of this natural disaster. I am looking for a way to contact corporate and speak with them because this is completly unfair and not rite to lock people in at a time like this.

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Linda Skaggs August 1, 2017 at 3:09 pm

We were not picked up at our hotel in Cancun by Amstar which was the transportation we had booked with Cheap Carribean. We were forced to hire a cab and pay $25. Our cab driver took us to the wrong terminal so we were forced to pay an additional $5. I was told by the Amstar rep. at our hotel that if I contact cheap carribean when I return home I would receive a credit on my card. At the airport, we were offered 350 pecks by an Amstar rep. but I refused as Inwas returning to the US. He told me it would be the only way I would be refunded my money. I have called Cheap Carribean four times. I have been disconnected, told they are working on it, etc…We returned 11 days ago and I still do not have my credit. I have been told they would return my call. No one has returned my call. Today I called the Corporate Offices to complain and left a voice mail. I just want credited what I paid for twice, once to Cheapcarribean and twice to the cab driver.

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Joann Stokes March 16, 2017 at 10:25 pm

I book a vacation for me and five other family. The place that was book for us is 5 hours from the airport. I call back to see if they could change the hotel. I was told no. The trip isn’t until late June. I was also charge 99 dollars for everyone that was going.they said that this was for taxes. What can I do. Can I cancel the hotel and get a refund back plus the 599 dollars I paid for taxes

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Ed McCracken February 4, 2017 at 2:40 pm

Recently booked trip to Cabo
Trip from hell.

Upon arriving in Cabo a day late, due to delays
Hotel was not notified by CheapCarribean
Of delay, reservation was cancelled !
After arguing with front desk and showing them our receipt , they checked us in less one day ,
Asked for credit card for incidentals,
And once checked into our room
Received email from credit card company,
We were charged for trip again,

Just the beginning of the trip from hell
(Too much to re visit)
Never stay at the Baracelo Gran Faro

* still fighting the duplicate charges for trip!

Reply

LISA DANIELS November 10, 2016 at 4:55 pm

i booked a trip for my mother 85th birthday and my daughters 25 for this coming summer , june 27 to july 3 in punta cana . i WAS TOLD THERE WAS ONE FLIGHT NON STOP . and i booked it 730 am leaving JFK. When i discussed this with my mom she thought it was to early given her age and the distance to the airport . I called back and was told that there was nothing i could do unless i paid another 800 or so dollars to change the flights . THIS CALL WAS MADE THE SAME DAY AND WITH IN A 2 HOUR SPAN FROM MY BOOKING .Yesterday i noticed Delta has an 11am flight . i called to speak to a supervisor he did nothing to assist me after a 1 hr phone wait on hold . I was once again told basically tough shit come up with 800 . This trip is special . This trip has an elderly person and i feel that some better solutions could have been offered . I FEEL I WAS HURRIED OFF THE PHONE , LIKE THE SUPERVISOR COULD GIVE 2 SHITS AS TO WHY I CALLED . NO PROBLEM SOLVING SKILLS ,Your prices are good your customer service sucks .I will not recommend this site to any one any more . When i called two hrs later i should have been put on a more convenient flight . maybe a room upgrade in lieu of airplane change , Anything to rectify a bad situation . I TRIED TO EXPLAIN THAT AN 85 YEAR OLD WOMAN WOULD HAVE TO BE UP AT 2 AM TO MAKE IT TO THE AIRPORT ON TIME . YOU WOULD THINK THAT COURTESY WOULD HAPPEN TO MAKE A BIRTHDAY SPECIAL . Thanks Lisa Daniels 203826XXXX

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Julie Miller July 10, 2016 at 1:45 am

I was actually a big advocate of Cheap Caribbean and recommended friends to use the site after we had last year for our honeymoon. Three days ago, I came back to the site to book our anniversary trip, and even though it was more expensive for the same hotel we still followed through knowing its a month earlier, so travel prices are affected by that. I literally booked our trip day before yesterday, and realized that I booked it a week earlier than I was supposed to for my husbands work schedule. Usually a super easy fix whenever I book flights, however I was advised that I would be charged $450 to change our flight details. This is not per contract and it is not an oversight on my part. We will be cancelling our whole trip and booking elsewhere due to being treated the way we have been as a repeat guest. The airline does NOT charge $200 per passenger to change a ticket to an equally charged ticket. I am so disappointed that I recommended this site and that I chose to try and use them again as we would have every year if they were anywhere near what I had touted them to be. Don’t use them!! To even change the TIME of a ticket they will take your money regardless!!!

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