Charter Communications Corporate Office

Charter Communications Corporate Office Address

Charter Communications, Inc.
400 Atlantic St 10th Floor
Stamford, CT 06901

Contact Charter Communications

Phone Number: (203) 905-7801
Fax Number: N/A
Website: http://www.charter.com
Email: Email Charter Communications

Executives

CEO: Thomas M. Rutledge
CFO: Christopher L. Winfrey
COO: John Bickham

Charter Communications History

Charter Communications was incorporated in Delaware in 1993.  The company initially grew mostly through acquisitions.

By 1998, Charter was serving over 1 million customers.  By 2002, that number grew to 6.8 million.

The company went public in 1999 after acquiring 10 companies in the previous year.

In 2005, four former executives were indicted for inflating subscriber base numbers.

In 2009, the company filed for Chapter 11 bankruptcy.  The company emerged from bankruptcy late the same year after dropping $8 billion in debt from their books.

In 2010, Paul Allen resigned from his chairman position.  The company also signed an agreement to provide content via TiVo.

In 2012, the company headquarters were relocated from Town and Country, Missouri to Stamford, Connecticut.

Charter Communications currently provides cable television, high speed internet and phone service to over 5 million Americans in 25 states.  It is the 4th largest cable provider by revenue.

{ 189 comments… read them below or add one }

Mary Richards March 26, 2015 at 11:59 am

Need to speak to someone from corporate, not from a call center. Please advise

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carolyn March 18, 2015 at 10:19 pm

charter tv went out today. Called 3 times. Last time they called back said it would be 6 day to get someone here. Live in small town and have never had this problem before. I bet if i didn’t pay my bill on time i would hear from them.

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Bill March 16, 2015 at 10:08 pm

After reading all the blogs, seems as nothing has changed with Charter. The Executive Staff should be reading the posts instead of just looking at the Financials as to how much of a BONUS they will receive. I manage a multi-million company and could not sleep at night with all the negative posts. Increasing service costs is ridiculous, perhaps they should increase their customer service and retention of Valued Customers. I have tried to negotiate my Internet bill that went from $30.00 a month to $60.00. They could not offer me anything even though I have been a customer since 2011. Tried their Bundle in 2012 and it was nothing but a Bundle of Problems, bad receivers, wrong TV package, ETC. Guess I will shop and go somewhere else even if I pay more. Thanks Corporate Executives for Caring!!!!! Will NEVER EVER use Charter for life!!!!

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Johnnie Alston March 14, 2015 at 9:45 am

I switched to charter because my WOW bill was getting higher and higher. We loved WOW. At first everything seemed fine with Charter. But the cable as it has done in the past with Charter kept cutting in and out. Now the one channel we watch a lot, Disney junior, has been “upgraded” to a new package. While I find that shady since I already had the channel and can no longer watch it, I find this move particularly ridiculous since i now have to get all the porn movie channels like cinemax and hbo to watch my 3 year olds cartoons. On Demand works but I can not leave her alone since it plays one episode at a time. I do not want to bring that filth in my home so my little kids can watch cartoons. If you change plans around who were already paying for these channels should be able to keep them. Your customer service says that it was noted on our bill. It says nothing about Disney junior. It talks about all the Nick channels and sprout. Rest assured charter will soon lose another customer.

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Donna Wade March 13, 2015 at 10:27 am

I hate to complain, but I am going to. We have had Charter TV since Jan 24, 2015. It has been nothing but trouble since we got it. I spend most of my time on the phone with Charter or waiting for a service person to come to my home. I am about to give up!

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Deb Hall March 10, 2015 at 5:12 pm

Dear Charter Business,
When you contacted me last August and convinced me to switch from AT&T to Charter, I was really excited about the savings I would be getting along with the extremely reliable service you promised me. Seriously. The reduction in our phone bill was going to be tremendous! And according to you, I would no longer have the incredibly long wait times while waiting for an internet page to load on my computer. I looked forward to those glorious days.
Unfortunately, Charter has failed us spectacularly. Since our account finally went active in mid-December, we have been without phone service for a considerable amount of time on 3 different occasions, one of which is happening as I type this to you. Keep in mind that this was after we had huge problems with the install and generally bad service since.
During install we were down for several hours instead of the 5 to 15 minutes we were told to expect. We later found out that this was because you and your company failed to let us know that we would have to have the company that installed our phone system come out and switch our internal lines over to your equipment. This was not a free service, by the way, so thanks for that extra expense. We finally got back up and running the next afternoon! Of course then we started getting a slew of hang-ups and garbage calls on the extra line you gave us. Again, thanks for that. Also, the internet speed is crap. I didn’t think the page load time could get any slower than what we had with AT&T, but congratulations on proving me wrong. Excellent work.
On the first instance of complete and utter failure after the install was complete, we thoroughly enjoyed having a quiet peaceful day when the phones didn’t ring at all, as did the rest of the country; at least the ones using Charter. You guys really outdid yourselves on that one. Crashing your system nationwide was impressive. Naturally I only discovered that this was a nationwide problem after spending an unsuccessful two and a half hours on hold with your customer service, never once actually getting to talk to anyone at Charter. (By the way, it was our IT guy that informed us that it was the whole country suffering your idiocy, not just us. I felt so much better after hearing that.) Of course when the system finally came back up, all that peace went out the window as we received multiple calls from irate customers that had not been able to get in touch with us. Thank you. Really. That was fun. Truly.
For the second instance, your failure, while localized to our neighborhood, was no less enjoyable to us. I again got to spend a lengthy period of time on my cell phone trying to get through to your customer service only to find out that you had employees in the area working on the service lines. Great job warning us. Unexpectedly having important phone conversations with our customers cut off mid-sentence is always a joy.
Now on to the third instance. Right now. We once again are without phone service. While we do enjoy the peacefulness of a quiet office, we also enjoy being able to do what we came here for. Our job. It would be nice if you would do yours as well.
So, from our customers, my co-workers and myself, I say thank you! Thank you for costing us time, money and reliability in the eyes of our customers. Thank you for making it even harder for small businesses to survive in this horrible economy. But mostly, thank you for proving that AT&T is the right company for us. We are in the process of switching back to them. At even lower rates, might I add.
Ever heard the saying “Third time’s the charm”? I like that one. Unfortunately, that one doesn’t apply here. Another saying does though. “Three strikes and you’re out.” Yeah. That fits much better.

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Getting Tired of Waiting March 9, 2015 at 10:05 am

Third week now and no service, what would happen if I waited 3 weeks to pay the bill? That’s right, it wouldn’t take them 3 weeks to disconnect me, would it? What in the world has happened to this ONCE great company? All you get when you call, after going through many automated steps, is a person telling you lies just to get you off the phone! There has been 1 lady (and I have her name) that has called me back several times to update me so I vote to put her in charge of this company!!! Come on Charter, do you not need the business? Then quit spending money on those triple play ads and spend it on technicians, customer service, and other things that could benefit your existing customers!

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Frustrated March 8, 2015 at 2:39 pm

Lies, lies and more lies! Sick and tired of not having service and all the lies told and promises made just to get you off the phone. High price billing with below cost service.

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Dawn February 27, 2015 at 12:49 am

Charter has never been great in customer service. However, due to their barrage of “triple Play ” commercials that they seemingly believe if they drown the public in, we will somehow be brainwashed into only thinking of their company. They are correct. I have now discontinued all Charter services. I was a customer at home and my business, Tv and internet. Funny, I am not alone and have got several friends who feel the same dropping Charter and changing to dish tv. Great service and cheaper too. The endless stalking, harassment and fucking annoyance factor of replaying that fucking stupid commercial worked. I hate your company. I just got a charter mailer and a phone solicitor this week. My restaurant had a drop in salesmen trying to get me to switch back. NO FUCKING WAY< rhymes with triple play! I told the saleman he worked for a horrible company and get out of my store. Buh Bye. Great job Charter! I hate you. I Love Dish TV. Make the switch and get Dish folks. The hopper is great!

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Jack Rose February 21, 2015 at 3:18 pm

Charter is the most unprofessional, out of touch company ever!!!! I almost took the plunge with Charter a couple days ago,but due to multiple lies by Charter personnel I decided I will stick with DirecTv. First I was sent an email from Charter informing me that since I use their internet service, I qualify for TV and Internet for $79.98 a month with free DVR service. I called Charter and the sales agent told me that yes, Charter will pay off my DirecTv contract if I sign up with Charter (TV and Internet) only. I found out the next day that Charter will only pay-off if your purchase the Triple Play. Lie #1. Next the agent told me that their DVR records 4 channels at a time. I found out the next day that their DVR records only 2 channels (but you must watch one of the channels!!!!). Lie #2. Next the agent told me that you can watch recorded shows in another room as long as you have a HD/SD box on that TV. I found out that no, Charters DVR does not have that capability. Lie #3. Lastly, I found out that when I called the first time that the agent wrote up a work order for an install the next day. I only found out when I had called Charter back (to confirm services) when another Charter agent informed me of such. I immediately cancelled (but in order to cancel, I had to call another number since sales doesn’t deal with installation orders!!! So during this second call, I wanted to speak with a supervisor to inform Charter of my displeasure. Well after being on hold for 5-10 minutes, I got disconnected (hung up on). What a nightmare this whole ordeal was and all I wanted to do was sign up for tv service. Unbelievable. Charter is a joke of a company (and should go under). Plus there is no way to contact corporate (no email addresses). Charter – please go away.

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