Charter Communications Corporate Office

Charter Communications Corporate Office Address

Charter Communications, Inc.
400 Atlantic St 10th Floor
Stamford, CT 06901

Contact Charter Communications

Phone Number: (203) 905-7801
Fax Number: N/A
Website: http://www.charter.com
Email: Email Charter Communications

Executives

CEO: Thomas M. Rutledge
CFO: Christopher L. Winfrey
COO: John Bickham

Charter Communications History

Charter Communications was incorporated in Delaware in 1993.  The company initially grew mostly through acquisitions.

By 1998, Charter was serving over 1 million customers.  By 2002, that number grew to 6.8 million.

The company went public in 1999 after acquiring 10 companies in the previous year.

In 2005, four former executives were indicted for inflating subscriber base numbers.

In 2009, the company filed for Chapter 11 bankruptcy.  The company emerged from bankruptcy late the same year after dropping $8 billion in debt from their books.

In 2010, Paul Allen resigned from his chairman position.  The company also signed an agreement to provide content via TiVo.

In 2012, the company headquarters were relocated from Town and Country, Missouri to Stamford, Connecticut.

Charter Communications currently provides cable television, high speed internet and phone service to over 5 million Americans in 25 states.  It is the 4th largest cable provider by revenue.

{ 205 comments… read them below or add one }

matt May 20, 2015 at 7:27 pm

They do not care.Customer service from a different third world country everytime!When you get America it is dodge and move on-dodge and move on.They are very reluctant to let you speak to a supervisor and once you do they are not very willing to help you.The answer is thats how it works.Also nobody else is going to talk to you.He would not give the corp phone number and told me it is unlisted.They advertise on the radio that they know that their past history of bad customer service has all been fixed.THAT IS NOT TRUE.VERY BAD CUSTOMER SERVICE AND THEY DO NOT CARE. CORP DOES NOT WANT THE CALLS BECAUSE THEY DO NOT CARE!

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OVER IT!! May 20, 2015 at 5:46 pm

I called and made a payment with Charter that covered the total balance that was reflected on my account. Three days later, my services were interrupted. I called to inquire about the interruptions, only to be told that it is because of my bill for April 27th~May 26th. Today is only the 20th of May. This amount was due on May 15th. This is ridiculous. I will never understand how there is a past due balance owed on a bill in which the billing cycle covers future dates. I have spoken with at least 9 different representatives and I have yet to get one to admit the company is at fault. I have attempted to contact corporate headquarters, but they just refer customers back to incompetent representatives in customer service. This is by far the worst company I have ever had to deal with. I am COMPLETELY over Charter!

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Shonda Jenkins May 17, 2015 at 3:03 pm

Charter is a joke. They profess customer service and equality, WRONG! I’ve been trying to get their CEO’s to listen to me for 8 years. My neighbors and I have been petitioning th get charter to us since 2007, they’re literally less than 1/4 of a mile from us on the same road at both ends of it so were literally a dead spot in the center of their service area, come on and just connect the center of the dang service! So earlier this spring I thought I made progress in getting them to pay attention and get us service so our children can keep up in school since the internet is the number one tool schools use, they did nothing more than tell me to get my neighbors to agree to pay $76,000 and they’ll gladly install service. More than 100 people have expressed interest in getting service and they want to extort money from us that they’ll more than make up in the first year!! They don’t care about helping you, our the 118 children in the area that they don’t service, I guess our children aren’t important here on Sandy Church Rd in Hillsboro.

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Jenn May 12, 2015 at 10:54 pm

HORRIBLE customer service. new customer as of a month or so ago. bills being sent to service address not billing address. account is already past due, but charter will not update billing address. they are willing to take my money without providing me a copy of the invoice but are not willing to update the billing address without me going into a local store (which is at least 45 mins away). Cancelling service. would rather go without internet service than have it from a company with shitty customer service that I’d have to deal with when issues come up. Really in this day and age, there are no other ways to get a billing address updated for a customer who wants to pay!!! CRAP

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allen townley May 11, 2015 at 5:26 pm

charter has very poor customer service and no one cares i had appointment for 100 to 300 i called at 230 and was told he just finished jobandtold me im next and at 305 im told my appointment was canceled and now i must wait to 500 to 700 to see if they come out charter doesnt care one thing someone should do a hostile takeover and kick all of them out of a job– asked for ceo office and would not give me his namewhich i found online

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paul May 3, 2015 at 4:27 pm

my friend went in to pay his bill. he has been a charter customer for over three years. he usually pays at the local office. a couple of months ago he went in with his debit card to pay and the usual ladies we not there to accept his payment instead it was two people he didnt recognize. he gave them his debit card to pay the bill, his debit card has the same name on it as the bill. the employee there then wanted to see his drivers license. he flipped his wallet open , then the employee wanted him to remove it from the clear plastic holder in the wallet. he refuse and asked for the employees name and employee number. the employee held his name badge on a lanyard up a little. my friend went around the counter and took the name badge on the lanyard off the employees neck so he could read it and started calling charter customer service. the employee called the cops on him. the cops iniatally charged him with”rudley removing a city employees name badge” charter employees are not city employees. he has been going to court over this for awhile now they got him going for simple assualt charges. the charter here is claiming that their security system does not record. so he has no video to prove what happened… fix this shit charter and have these charges dropped my friends name is rodney kibbizoff laramie wyoming

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Bob Cantor May 1, 2015 at 9:14 am

This is the worst service by a company I have ever experienced in my short life of 68 years. I cancelled my TV service last year after several calls regarding pixilating chanels no help from Charter just excuses.

Last week I had the occasion to call Charter about the internet service that barely worked or did not work for 4 days. Charter sent a Service Tech who after 5 hours in my house and tried real hard to restore my full servic was not able to do so. About 3 days later the service started to function properly. I guess no one in your back office is competent enough to realize you probably have internet switching and routinf of site problems.

All we get from Charter is a big run around.

I am so tied of dealing with this inefficiency I decided ot cancel my phone service with Charter and port my number to AT&T they actually care about their customers. Another total frustrating Charter experience this has been going on for a week now and Charter denied the Port twice already. After makinf several phone calls to Charter and having AT&T on the line as well I have run into a brick wall.

The only reason I keep your internet is there is no choice where I live. That soon will change and your company will loose lots of customers I promise.

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pissed-off April 28, 2015 at 11:20 pm

You give me your “corporate” phone number in St. Louis & i’ll give you my e-mail address. Expect your next bill to come back “paid in full” with no check. You can take it or leave ,—–Or put where the sun don’t shine,which is slightly to the west of you in Kansas—look to the left & behind you(use a mirror) & you’ll find it.

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michelle mosley April 21, 2015 at 5:41 pm

I would like to speak with Thomas Rutledge about my service. If he is interested enough, he can send me his phone number or email address.

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Karen Kohr Blinn April 20, 2015 at 7:31 pm

For some reason your billing has not been able to assimilate the information I provided to use auto pay for my internet account with you. I got a notice, computer generated, to help in resolving the matter, and did so by 4/4/15 according to your records. I have received an exact duplicate of the letter, computer generated, telling me that auto pay is not working. I am sending my payment in check form and reporting to you the dissatisfaction I have for the way I am treated. I have done nothing to warrant the condescending demeanor by a supervisor in your employ this day. I have been unable to correct the issue using the online services because the information there is not accurate. I also am using my own equipment a router/modem therefore am unable to access the account online in my name. I regret this. I shall, send you a check for the amount each month along with a letter to Facebook to discuss the issues there and my family and friends will post to their accounts as well. I hope you and I can solve this problem before the cost is equal to the money in wages paid to staff I have tried to work with to get your house in order to be able to receive my payments in the auto pay you advertise as being a special feature… spectrum? dont think so…. Please advise. Thank you Karen Kohr Blinn

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marlene collins April 16, 2015 at 12:54 pm

charter is a joke nothing but lies and broken promises,been waiting over a month to get installed nothing but lies can’t speak with anyone in the corporate office just really frustrated this is no way to run a business of this magnitude.now i understand why people are switching to At&t,dish,and direct tv charter is based on lies and misrepresentation why are there all these corporate sites but yet you can get to anyone are these people not seeing the drop in sells? i’m just too upset to write any more.

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Ronald Feld April 14, 2015 at 11:45 am

Video on demand has not updated for one MONTH. It is egregious that a problem that affects so many subscribers can go on for this long. How can a tech company that derives its earnings from providing a customer service allow a problem to fester for so long?

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Mary April 11, 2015 at 3:14 pm

I have to agree with all the complaints about charter. I have had their service for some 8 yrs. Lately it has gotten worse and worser. I have decided to disconnect, but they won’t port my no to a cell phone. It has been a week now and still the same excuses. In the meantime, I must stay connected with them in the event they actually give me my old no.
You do get the same promises and lies each time, and are shifted from person to person and need to repeat and repeat the same story.

When I call corporate office, the number is always busy. Can’t imagine such a company can stay in business!!!!

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allen townley May 11, 2015 at 5:33 pm

corporate office refers you to the office your fighting with

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shelley hall April 3, 2015 at 9:35 am

I have had an ongoing issue with charter for the past 2wks where I am watching tv and all of a sudden all the 3 services goes out for anywhere from 15mins to 6-7hours at a time. When I call the techs on the phones have sent signals to the boxes and it doesn’t fix the issue and in some cases made the issue worse. The screen is either frozen or scrambled. I have called them about 7-8 times while this has happened and there has been a total of 5 technicians that have come out so far including a supervisor. the first one came out and came in my house with his dirty shoes on my carpet in and out of my home and told me that he could not find anything, the next one came a few days later after it happened again and he said the line outside was rotting and he wasn’t sure why the first tech didn’t see that , he changed it and it worked flawlessly for about 3days, then it happened again for about 7hours this time and I called again, this time they sent someone named Anthony out again and he came out rude telling me he was gonna have to charge me for this visit if he comes out and doesn’t find anything like the other techs did, he came out and changed out 3 splitters and advised me that this will fix the issue. a day later it happened again for 30 mins and I called again, this time I got the tech that changed the rotted line outside and his supervisor coming out and they came and informed me that they cant find the issue and tells me that they are almost certain that it is not an issue in my home and he is almost positive that it may be an issue in the line up the street and he has seen this issue before so he is almost positive that that is where the issue is, unfortunately I am the only customer this is happening to so now I have to sit and wait for the 6th tech to come out and check the lines up the block. I have lost an entire day off from work and I have been late to work waiting for these techs to come out. I have been rude to on numerous occasions and have to speak to a manager on the issue. I am tired of charter apologizing to me for the issue, reassuring me that they are going to fix the issue. I have recordings of the issue actually happening.
I finally got tired of talking to the local office so I called the corporate office and spoke to Melissa who listened to my complaint, looked up my account and basically told me to just sit and wait till the 6th tech comes out nothing that she can do. Which tells me that just like the other people that I spoke to she really doesn’t care either just apologize and past me off to the next person to deal with. Pardon me if I do not have any faith in him resolving this issue….
No one is addressing my loss time at work, credit on my account or any type of compensation on my account for having these issues all they are doing is making me feel like I am being a pest for calling and informing them of the issues that I am having with the service. I have had charter since 2009 and it has been pure hell as far as the service and dealing with these rude agents. I had one person decided that she was going to sit on the phone and calculate how much I pay per month divided by the length of time that my service was out for to determine how much credit to give me which was less than $15 credit by the way.

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cheryl rawson April 2, 2015 at 11:58 pm

charter is a disgrace and the support that supposed to be is a joke. i was very happy with optimum and bresnan. charter doesn’t come close to the professional standard of an honest and respectable business, and the assistance i received when i needed help? they were everything charter isn’t, professional, eager to assist. charter has done nothing but left me frustrated at the lack of assistance, and there was even laughter when i was upset after all the useless calls. i never in my left experienced such rudeness from a business. compentency, to say the least doesn’t apply at charter. no one should be treated so badly. since the switch, i have not been able to use the internet, what am i paying for? i hope the calls are recorded, i have my doubts.
I plan to change from charter so i can enjoy and use my computer again.

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Mary Richards March 26, 2015 at 11:59 am

Need to speak to someone from corporate, not from a call center. Please advise

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carolyn March 18, 2015 at 10:19 pm

charter tv went out today. Called 3 times. Last time they called back said it would be 6 day to get someone here. Live in small town and have never had this problem before. I bet if i didn’t pay my bill on time i would hear from them.

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Bill March 16, 2015 at 10:08 pm

After reading all the blogs, seems as nothing has changed with Charter. The Executive Staff should be reading the posts instead of just looking at the Financials as to how much of a BONUS they will receive. I manage a multi-million company and could not sleep at night with all the negative posts. Increasing service costs is ridiculous, perhaps they should increase their customer service and retention of Valued Customers. I have tried to negotiate my Internet bill that went from $30.00 a month to $60.00. They could not offer me anything even though I have been a customer since 2011. Tried their Bundle in 2012 and it was nothing but a Bundle of Problems, bad receivers, wrong TV package, ETC. Guess I will shop and go somewhere else even if I pay more. Thanks Corporate Executives for Caring!!!!! Will NEVER EVER use Charter for life!!!!

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Johnnie Alston March 14, 2015 at 9:45 am

I switched to charter because my WOW bill was getting higher and higher. We loved WOW. At first everything seemed fine with Charter. But the cable as it has done in the past with Charter kept cutting in and out. Now the one channel we watch a lot, Disney junior, has been “upgraded” to a new package. While I find that shady since I already had the channel and can no longer watch it, I find this move particularly ridiculous since i now have to get all the porn movie channels like cinemax and hbo to watch my 3 year olds cartoons. On Demand works but I can not leave her alone since it plays one episode at a time. I do not want to bring that filth in my home so my little kids can watch cartoons. If you change plans around who were already paying for these channels should be able to keep them. Your customer service says that it was noted on our bill. It says nothing about Disney junior. It talks about all the Nick channels and sprout. Rest assured charter will soon lose another customer.

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Donna Wade March 13, 2015 at 10:27 am

I hate to complain, but I am going to. We have had Charter TV since Jan 24, 2015. It has been nothing but trouble since we got it. I spend most of my time on the phone with Charter or waiting for a service person to come to my home. I am about to give up!

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Deb Hall March 10, 2015 at 5:12 pm

Dear Charter Business,
When you contacted me last August and convinced me to switch from AT&T to Charter, I was really excited about the savings I would be getting along with the extremely reliable service you promised me. Seriously. The reduction in our phone bill was going to be tremendous! And according to you, I would no longer have the incredibly long wait times while waiting for an internet page to load on my computer. I looked forward to those glorious days.
Unfortunately, Charter has failed us spectacularly. Since our account finally went active in mid-December, we have been without phone service for a considerable amount of time on 3 different occasions, one of which is happening as I type this to you. Keep in mind that this was after we had huge problems with the install and generally bad service since.
During install we were down for several hours instead of the 5 to 15 minutes we were told to expect. We later found out that this was because you and your company failed to let us know that we would have to have the company that installed our phone system come out and switch our internal lines over to your equipment. This was not a free service, by the way, so thanks for that extra expense. We finally got back up and running the next afternoon! Of course then we started getting a slew of hang-ups and garbage calls on the extra line you gave us. Again, thanks for that. Also, the internet speed is crap. I didn’t think the page load time could get any slower than what we had with AT&T, but congratulations on proving me wrong. Excellent work.
On the first instance of complete and utter failure after the install was complete, we thoroughly enjoyed having a quiet peaceful day when the phones didn’t ring at all, as did the rest of the country; at least the ones using Charter. You guys really outdid yourselves on that one. Crashing your system nationwide was impressive. Naturally I only discovered that this was a nationwide problem after spending an unsuccessful two and a half hours on hold with your customer service, never once actually getting to talk to anyone at Charter. (By the way, it was our IT guy that informed us that it was the whole country suffering your idiocy, not just us. I felt so much better after hearing that.) Of course when the system finally came back up, all that peace went out the window as we received multiple calls from irate customers that had not been able to get in touch with us. Thank you. Really. That was fun. Truly.
For the second instance, your failure, while localized to our neighborhood, was no less enjoyable to us. I again got to spend a lengthy period of time on my cell phone trying to get through to your customer service only to find out that you had employees in the area working on the service lines. Great job warning us. Unexpectedly having important phone conversations with our customers cut off mid-sentence is always a joy.
Now on to the third instance. Right now. We once again are without phone service. While we do enjoy the peacefulness of a quiet office, we also enjoy being able to do what we came here for. Our job. It would be nice if you would do yours as well.
So, from our customers, my co-workers and myself, I say thank you! Thank you for costing us time, money and reliability in the eyes of our customers. Thank you for making it even harder for small businesses to survive in this horrible economy. But mostly, thank you for proving that AT&T is the right company for us. We are in the process of switching back to them. At even lower rates, might I add.
Ever heard the saying “Third time’s the charm”? I like that one. Unfortunately, that one doesn’t apply here. Another saying does though. “Three strikes and you’re out.” Yeah. That fits much better.

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Getting Tired of Waiting March 9, 2015 at 10:05 am

Third week now and no service, what would happen if I waited 3 weeks to pay the bill? That’s right, it wouldn’t take them 3 weeks to disconnect me, would it? What in the world has happened to this ONCE great company? All you get when you call, after going through many automated steps, is a person telling you lies just to get you off the phone! There has been 1 lady (and I have her name) that has called me back several times to update me so I vote to put her in charge of this company!!! Come on Charter, do you not need the business? Then quit spending money on those triple play ads and spend it on technicians, customer service, and other things that could benefit your existing customers!

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Frustrated March 8, 2015 at 2:39 pm

Lies, lies and more lies! Sick and tired of not having service and all the lies told and promises made just to get you off the phone. High price billing with below cost service.

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Dawn February 27, 2015 at 12:49 am

Charter has never been great in customer service. However, due to their barrage of “triple Play ” commercials that they seemingly believe if they drown the public in, we will somehow be brainwashed into only thinking of their company. They are correct. I have now discontinued all Charter services. I was a customer at home and my business, Tv and internet. Funny, I am not alone and have got several friends who feel the same dropping Charter and changing to dish tv. Great service and cheaper too. The endless stalking, harassment and fucking annoyance factor of replaying that fucking stupid commercial worked. I hate your company. I just got a charter mailer and a phone solicitor this week. My restaurant had a drop in salesmen trying to get me to switch back. NO FUCKING WAY< rhymes with triple play! I told the saleman he worked for a horrible company and get out of my store. Buh Bye. Great job Charter! I hate you. I Love Dish TV. Make the switch and get Dish folks. The hopper is great!

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Jack Rose February 21, 2015 at 3:18 pm

Charter is the most unprofessional, out of touch company ever!!!! I almost took the plunge with Charter a couple days ago,but due to multiple lies by Charter personnel I decided I will stick with DirecTv. First I was sent an email from Charter informing me that since I use their internet service, I qualify for TV and Internet for $79.98 a month with free DVR service. I called Charter and the sales agent told me that yes, Charter will pay off my DirecTv contract if I sign up with Charter (TV and Internet) only. I found out the next day that Charter will only pay-off if your purchase the Triple Play. Lie #1. Next the agent told me that their DVR records 4 channels at a time. I found out the next day that their DVR records only 2 channels (but you must watch one of the channels!!!!). Lie #2. Next the agent told me that you can watch recorded shows in another room as long as you have a HD/SD box on that TV. I found out that no, Charters DVR does not have that capability. Lie #3. Lastly, I found out that when I called the first time that the agent wrote up a work order for an install the next day. I only found out when I had called Charter back (to confirm services) when another Charter agent informed me of such. I immediately cancelled (but in order to cancel, I had to call another number since sales doesn’t deal with installation orders!!! So during this second call, I wanted to speak with a supervisor to inform Charter of my displeasure. Well after being on hold for 5-10 minutes, I got disconnected (hung up on). What a nightmare this whole ordeal was and all I wanted to do was sign up for tv service. Unbelievable. Charter is a joke of a company (and should go under). Plus there is no way to contact corporate (no email addresses). Charter – please go away.

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