Cavender's Corporate Office - Corporate Office HQ

Cavender’s Corporate Office

How would you rate your experience with Cavender's Western Outfitters ?

[Total: 25    Average: 2.5/5]

Cavender's Western Outfitters Corporate Office Address

Cavender's Western Outfitters, LTD.
2025 WSW 323 Loop
Tyler, Texas 75701

Contact Cavender's Western Outfitters

Phone Number: (903) 561-2510
Fax Number: (903) 561-4849
Email: Email Cavender's Western Outfitters

Cavender's Western Outfitters Facts

Date Founded:
Founding Location:
Number of Employees:

Cavender's Western Outfitters Executives

CEO: Joe Cavender
CFO: Mike Cavender
COO: Clay Cavender

Cavender's Western Outfitters History

Cavender’s was founded in 1958 by James R. Cavender in Pittsburg, Texas. Originally named Cavender & Smith’s, Cavender bought out his partner the following year and changed the name to simply Cavender’s.

Today, the company is named Cavender’s Western Outfitters but is more commonly referred to as just Cavender’s. Some locations sell only boots and footwear. Those locations are called Cavender’s Boot City. The company specializes in western wear including apparel, footwear, boots, cowboy hats, belt buckles, wallets, women’s handbags, jewelry, work boots, jeans, and belts for men, women, and children.

Cavender’s has more than 70 stores in 8 states including Louisiana, Oklahoma, Colorado, Arkansas, New Mexico, Kansas and Missouri. Cavender’s has 48 stores in the state of Texas.

Cavender's Western Outfitters FAQs

Question 1: What is the phone number for Cavender's Western Outfitters?
Answer 1: The phone number for Cavender's Western Outfitters is (903) 561-2510.

Question 2: Who is the CEO of Cavender's Western Outfitters?
Answer 2: The CEO of Cavender's Western Outfitters is Joe Cavender.

Question 3: Who founded Cavender's Western Outfitters?
Answer 3: Cavender's Western Outfitters was founded by in .

{ 19 comments… read them below or add one }

Jessie November 30, 2019 at 6:28 pm

I’ve had a horrible experience with Chris the manager in Humble, TX. He was screaming at his employees about them taking his sales. Plus he was pushy with me about buying stuff that I didn’t come to buy. Hw was disrespectful to me and other people. I don’t understand why he still works there.


Eddie Green September 29, 2019 at 10:39 pm

Good day Cavender’s Western Outfitters, My name is Eddie Green, I’m a product developer from Louisville KY. I have developed a patented life saving product that I believe would be an absolutely perfect fit for the Cavender’s Western Outfitters Stores.Obviously the staff members are aware of slip trips and falls ,but are the employees and customers informed daily to think safety first? I was hoping that Cavender’s Western Outfitters would be open to outside safety solutions ,and If so, I have a website that will quickly highlight the benefit of this product . Please let me know to whom I may send more information… perhaps that person is you? Thank you for your time (please see website )


Shocked customer July 10, 2019 at 8:33 pm

Was shopping in the women’s department today at the cavenders in Nebraska. Over heard the store manager fire a young lady for being sick too often? My immediate reaction was to say how unjust that was, but had to go find my wandering daughters. My assumption was the young lady had every good intention to call in if she was that sick. If cavenders allows such unfairness, then my business is best kept elsewhere.

Secondly; The lady who was helping me was in that office as well, and I am highly disappointed in her knowledge of products for appropriate events. Tried to ask which jeans for my daughter stock show would be best and she picked out some god awful ones. Not surprised by looking at her style and unfit clothing.


MacKenzie June 26, 2019 at 3:24 pm

I bought a pair of Ariat boots online and the picture shown online compared to the one I received was COMPLETELY different. The shade of boot is not even close to being the same. I am so so so disappointed and have pictures that I would love to send to someone but there is nowhere to do that/no one to send them to. I will NOT be spending another dime on Cavender’s…


stan sheldrick April 11, 2018 at 12:47 pm

do not honer the debt card that is being used at one of your stores last for numbers 6643 i am in californa not texts don;t honer this card


Robin T December 8, 2017 at 1:51 pm

I just went to Cavender‘s on Bryant Irvin St Fort Worth. I found a short sleeve western shirt with an original tag priced $4.99. I took it to the register & it rang up as $4.99. They asked the manager if it should be 4.99. He said no. It should be 19.99. The tag was printed as $4.99 and it rang up as 4.99 but yet they wanted to charge me 19.99. They wouldn’t sell it to me for the $4.99. I didn’t get the shirt.


Lisa Spahitz November 12, 2017 at 1:06 am

Please advise vendor information for submissions. My company created the best boot bling jewelry available on the market today! We have a complete line of country western rhinestone masterpieces designed just for cowboy boots! is our company name.

Lisa Spahitz


Mark Covell September 25, 2017 at 10:56 am

Recently I was let go due to an altercations I have had with 2 older sales associates @ Cavender’s#33. I thought harassment was not allowed in the work place. (They would constantly kept asking about my sex life.) I’ve told them repeatedly told them that I don’t want to hear it. I was a stocker in the back room for 2 yrs. & I loved my job. During the altercation I was opening a box with my knife. I guess he though I was going to do something too him which I wasn’t . I had enough of them asking about my sex life . Management had a talk to the 2 of them but nothing happened to them. I don’t think that right, this is something I think the Cavender boys should know about!
I was a hard worker:
1) I was always on time for work.
2) Did was I was asked to do.
3) volunteered to stay late in nessary.
I have nothing against management but
I would really like to have my job back please.

Thank You
Mark Covell


maria April 22, 2017 at 5:16 pm

Good evening,

My son was so excited to go to Cavenders to get a new pair of boots for his birthday…he found the pair he wanted and was loving the moment….this moment was was short lived because my check was declined three times…cashier gave number for tele-check ..went home and called and the tele -check said it was declined because of few checks we have written at Cavenders…WHAT…that is a ridiculous policy…now I am told I will have to wait a week before I can write a check to get the boots…just because I don’t write many checks in y our store…BIG MISTAKE…we will go else where


Victor Cepeda April 12, 2017 at 3:26 pm

My name is victor cepeda i have been employed at cavenders in mcallen texas store # 51 more than 9 years. For all the many years ive been there, i have never had any issues until we got a new manager. An unprofessional manager who disrespects everyone under him. Its been more than a year that our old store manager left to another store. He was a very respectful and professional manager. When this new manager came to work at our store alot of things started to change. We were open to a new change, a new way of working, new fresh ideas etc. Instead this new manager came full of arrogance thinking he was better than anybody here at our store. He never made a meeting to present himself as the new manager. Many of our co-workers have suffered under his poor management skills. He started to fire many of them for no reason. Some of our co-workers made letters explaining how he disrespects us and treat us like hell, well nothing happened, district manager didnt do anything, HR didnt fix anything either. This past saturday april 8 2017 he called me into the office and sent me off with his excuse that i wasnt wearing the appropriate brand of jeans. He expects us to wear certain brands only and yet we dont even get paid enough to have money for it. Stating that he needs people that stay quite and even if he puts you down we need to stay quite making him feel bigger and powerful. He stated that he’s not scared for me to contact corporate he knows nothing happens anyway. I didn’t go to work the next day i thought i was fired i just called to confirm and sure enough they said because i didn’t go on sunday he taught i quit. He does things very tricky. I just thru away 9 years of working at cavenders.


Atkinson April 11, 2017 at 4:35 pm

Today I visited my local Cavenders store #53
in Brownsville , TX and was so disappointed with with the results that were my out come. After being what i consider a good cosumer that has had many , many purchases with little complaints on my Double H boot heals.
Back in July 29 of 2016 , purchased my 8th pair of DOUBLE H boots and was told by the store manager that my NEW boots were going to have 1 full year waranty . The Manger even wrote with a sharpie marker the store number, date of purchase, and transaction number on my inside of boot . That if i had any issues with my NEW pair within that year , they would replace them no questions asked, here we are 8 months later, and not the year as expressed and promised to me , they tell me “the 2 month replacment is due, so we can sell you a new pair for 1/2 price or send your boots to have boot heal renailed”.

All i can say is all my family and friends shop there and this will not fit well with them either. Good thing we now have other options of western outfit stores to buy from and hope things go well for ALL OUR boot and clothing needs.

Cavenders has got to be a JOKE with their lieing personel and laim excuses.


Jennifer Westrom March 27, 2017 at 5:01 am

I have been in your store multiple times, and every time I’m never greeted, helped or ever acknowledged. I went into your store in Colorado Springs (off Powers) because my stepmom wanted jeans for her birthday. Upon finding her jeans, I found a dress on your “Buy One Get One Free” rack. After trying it on, I found another dress to go with it for the sale. My stepmom goes to check out, and the total is $180! I explained they were “buy one get one”. The young girl at the counter said “These numbers are different (given they were barely noticeable) and this one is a different sale.” She proceeds to look me up and down and say, “I could do it for you, but you just need to go find something else!!” I told her to forget both then.
Here are my issues:
1. You have a staff at that store who obviously believes they are in the movie “Pretty Woman” and can treat people based off the way they are dressed OR they are just too lazy to acknowledge anyone.
2. I am beyond livid for my stepmom, who went in to shop for jeans, on her birthday, and was never once helped, acknowledged or asked if she needed assistance; instead I helped her by bringing her jeans, finding the right pair and making her feel beautiful in your over-priced clothes.
3. You have someone who would rather trash me on your coding of sales, rather than acknowledge the mishappen on their part for it being on the wrong rack. As if I should have known better.
4. You have a reputation among people in Colorado Springs, as the store to avoid like the plague, unless you know what you want and don’t care how you’re treated.
5. Being in media, geared toward your demographic, I’m highly disappointed in my stepmom’s and my treatment in your store. The staff managed to belittle me based on my attire or assumption of who I am, rather than as a person. With my job, I find it extremely sad that our demographic will run into the same issues at your facility. For that reason alone, I’ll never suggest your store and will never go in again!


Lance February 11, 2017 at 6:36 pm

Today I need to get some new shirts at cavenders as I feel has good selection of them. I walked in and the place was busy and no one ever greeted me when I came in. I did notice the about min after me some people came in and immediately was greeted. Hmm! While walking around looking for shirts sale people walked by not once asking me if I needed help. Poor customer service to me. Busy or not. While I was at the register Brianna never said hi or asked me if I found everything. Again piss poor service. I spent $140 and would of spent more getting boots but since no one was willing to help, I just spent that much. $140 to much for poor unexpected service. Ticket 11834 store 28 feb 11 2017 5:06pm. Cashier 31696. San Antonio loop 410. 5075 northwest loop 410 San Antonio TX


Felicity Lewis February 7, 2017 at 1:09 pm

I had a horrible experience at the Killeen location and probably will not be returning. We received no customer service. We did not get any help with picking our boots. Employees walked past us and just looked at us. We are paying customers. We walked up to the counter and the lady in front of us got all smiles and a “have a good night.” It was our turn to pay the cashier looked at my husband and told him the total as if he could not afford it and like asking him if it was an okay price. If we could not afford our purchase then I don’t think we would have been in the store. Our boots were thrown in boxes and just handed to us. We did not get told to have a good night or anything. I am not one to throw the “race card”, but what they did was too much and disrespectful. My husband is an African American and I am a Mexican American. I can almost guarantee if my husband was in his Army uniform we would have been treated ten times nicer. For this to be a military town nobody has respect for others!


Kris January 20, 2017 at 10:37 pm

My child works at the four winds location in san antonio the boss is difficult and rude talks rudely to her. And he seems to think it okay to call people stupid and call them lairs . I know this is not allowed per most hr regulations . Please contact me . This is upseting for me to see this a happening. He is not fair to all the employees he has favorites and as a manager this is not a good policy.


Tiffany Marshall January 2, 2017 at 3:53 pm

My 16 year old son, Anthony Marshall, has been working at the 410 location in San Antonio. Brett has been really rude to my son. This is his first job. He’s working really hard. With his first check they never did the direct deposit like they were supposed to. Brett had his check for a week on a Visa card and never said anything to my son. I told my son to ask. Until he asked Brett never gave him his money. Then he’s always yelling at my son. He complains to other employees about my son and he complains to my son about other employees. None of this is professional. One week Brett didn’t write his hours down so my son thought he wasn’t working. My son called in to check and see if it had changed over the weekend because there were still no hours on the site. Brett told him he was late and he should have been there. My son wasn’t signed up for work. My son has said he’s helped many customers when he’s done fixing jeans. Customers have bought a lot from his help. He’s also shaping hats. This more Brett yelled at my son for helping a customer. Brett’s behavior is not professional at all. My son loves working there but getting yelled at is making him feel down. Again my son is learning. It’s his first job and he just turned 16. Can anything be done about Brett attacking the employees and his unprofessional behavior? Thank you for your time!

Tiffany Marshall


Jim Ridgway December 26, 2016 at 7:46 pm

Today Dec 26,2016 I visited you Rockwall Tx store as I have several times before, I use to shop Sheplers in Mesquite but no longer live close. I went into the Rockwall store about 3pm today to buy s combo Christmas Birthday gift of boots. I found out the sale was off the 24th but continued to shop I found a pair of Justin work boots I really liked an the sign said $20. Off they fit an I liked the style. Took them to check out an they told me sign was let up by mistake. Now at this point I have to tell you I am retired fro one of two large big box home improvement stores as a assistant manager for 10 years so I have dealt wit every kind of customer problem out there. The sale lady at cash register said they would not honor price then she turn an ask manager and he said no Ok you left price on it is 3 ish so you need to honor it. Needless to say I left. Wife said lets go to Greenville store. They had same boots with a $20.00 off marked I ask sales lady and she said yes that’s what is marked which I think her name was star very helpful. Went to register ladies there very professional told me sale was off but let them check with the manager. She said if we left price on them honor it then remove the price. Not only did they honor it they ask to see credit card an I D which I greatly respect. As a manager for retail for – 10 yrs you need to take that Greenvile manager an have her train the Rockwall manager how to do their job. I will continue to shop Greenville but never again set foot in Rockwall this is not the first time they
Have not been customer friendly to myself and other I have talked with it all about the money an not including a good shopping experience. Thumb up for Greenville Tx store


Philip Johnson December 10, 2016 at 1:31 pm

My name is Philip Johnson and I am a Police Officer that worked security for your Tyler Store. I’m not sure who the company is that is over the payment of the security services. This has been a pain to get paid through this company and would like to speak to a Cavenders representative to try to resolve this problem.

Thank you,
Philip Johnson


Joseph Bailey December 7, 2016 at 7:35 pm

I had a really good experience at the Killeen location. The staff was helpful and pleasant. The only recommendation I would make is that you offer a military discount for active duty and veterans. This will show your support for the community as well as promote increased sales for your business. After all, Ft. Hood is the largest military installation in the U.S.


Leave a Comment

Want to make sure Cavender's Western Outfitters sees your comment or complaint?

Share your experience to get more attention.

Previous post:

Next post: