Carnival Cruise Lines Corporate Office - Corporate Office HQ

Carnival Cruise Lines Corporate Office

How would you rate your experience with Carnival Cruise Lines ?

[Total: 18    Average: 2.8/5]

Carnival Cruise Lines Corporate Office Address

Carnival Corporation
3655 NW 87th Avenue
Miami, Florida 33178

Contact Carnival Cruise Lines

Phone Number: (305) 599-2600
Fax Number: (305) 399-4696
Email: Email Carnival Cruise Lines

Carnival Cruise Lines Facts

Date Founded:
Founding Location:
Number of Employees:

Carnival Cruise Lines Executives

CEO: Arnold W Donald
CFO: David Bernstein
COO: Howard S. Frank

Carnival Cruise Lines History

Carnival Cruise Lines was founded by Ted Arison in 1972 with the purchase of the Empress of Canada ship.  The same year, the company’s maiden voyage on the TSS Mardi Gras, runs aground near Miami.

In 1975, the company purchases the Empress of Britain, which it renames to TSS Carnivale.

In 1982, the Tropicale is unveiled and a shipbuilding boom begins in the cruise industry.

In 1984, Carnival is the first cruise line to advertise on television.  Carnival becomes the most popular cruise line in the world during the late 1980s.

In 1990, Carnival begins production on their Fantasy class ships.  In 1999, Carnival unveils their Triumph class ships.

In 2001, the Spirit class is introduced.

In recent years, Carnival has been plagued by stranded ships including a fire on Carnival Splendor in 2010.  A fire on Carnival Triumph, a generator failure on Carnival Dream and mechanical problems on Carnival Legend have all occurred in the first 3 months of 2013.

Today, Carnival operates 24 cruise ships.



Carnival Cruise Lines FAQs

Question 1: What is the phone number for Carnival Cruise Lines?
Answer 1: The phone number for Carnival Cruise Lines is (305) 599-2600.

Question 2: Who is the CEO of Carnival Cruise Lines?
Answer 2: The CEO of Carnival Cruise Lines is Arnold W Donald.

Question 3: Who founded Carnival Cruise Lines?
Answer 3: Carnival Cruise Lines was founded by in .

{ 79 comments… read them below or add one }

Gloria Turner Simpkins January 4, 2019 at 8:55 pm

As a travel consultant I am done with the Carnival Cruise Line. I will defer my clients to other lines in the industry that are not under the corporation associated with Carnival. Since 11/18/18 I have been promised a 100% refund due to disembarking from the Carnival Pride in Baltimore, due to mechanical difficulties. The cruise director Cookie made the announcement giving the options.There were two options, sailing and be given a $50 OBC and a future cruise credit to be used by May 2020. He also said those disembarking would be refunded in three days, which was a lie. We were given a letter when getting for saying it out be 10-14 days. I opted off since the ship could only navigate at one speed. After multiple call, to date I have not received my refund. I am getting lies after lies and being put on hold for long periods of time. A corporation of this size with the worst customer service that I have received is unbelievable. What if this was my client instead of me? I will definitely not use or refer my clients to this type of service in the future. I am sorry for the group bookings I did in 2018.
This should be corrected immediately. The last lie was on Wednesday, January 2, 2019, supposedly my refund was expedited and would be put back on my credit card within 24 hours and of course, it wasn’t and I had another 35 minutes of hold and lies today with no results. Why should I have to wait another 10-14 days since I have been waiting since 11/18/18. This is a bunch of crock!


Cory Fisher December 6, 2018 at 11:42 am

This review went on Yelp…

I would give this business a 0 out of 5 for customer service. I’ll try to keep my complaints short. I have a friend that is getting married in June 2019 on one of the stops during this cruise. The first complaint I have is with the billing department. Around May 30, 2018 I purchased a “faster to the fun” pass. Apparently these are only offered for a limited time and the bride to be wanted me to get this. Some how I was charged twice for this purchase. No big deal, right? So I call Carnival and try to find out why I have been charged twice, I didn’t really get an answer, but was told to contact my credit card company. So my credit card company decides that one of the charges was fraudulent, refunds my money for one, but has to cancel that card. So I think everything is fine. Fast forward to November 29, 2018 wanting to pay the remaining total of my cruise I notice there is no indication that I paid for the “faster to the fun” pass that I was initially charged twice for! So this time I call the guy the bride to be booked the cruise through. Me being a little upset over the mess up again I voice my concerns. He tells me that he has to get a hold of another department so he can resolve my issue and will call me back when he hears from the other department. Not hearing anything back from him the next day on November 30, 2018 I call him back wanting to know what is going on? This time he is extremely rude to me and once again tells me that he will contact me when he gets a hold of the other department. Today is December 6, 2018 and still no contact from anyone at Carnival Cruise Lines.


Mary Dyer October 2, 2018 at 11:43 am

Carnival is a fantastic cruise line and I love traveling with them. I have had a misfortune that I think Agape Travel Agent Rick & Shirley Trolinger 55 North Ridge View Way Franklinton NC 27525 919-971-9836 is MIS REPRESENTING CARNIVAL. They are collection money as you assume they are booking you a cruise and then then when the entertainment pkg is cancelled and you are given the option to cancel there is no money with Carnival and the Agape Travel agent has lied, scammed and even sent insuffiencient check to me. I lost but please think twice before using travel agent.


Deno Murray September 29, 2018 at 3:53 pm


cruise line : Carnival cruise lines- Carnival Dream

destination : Caribbean Western

sailing date : 8/19/2018 – 8/26/2018

cabin : 7c – stateroom #2366

days : 7

booking number : 9WF7D3

Both my wife and I were unroute to rendezvous with the cruise ship , there was a delay flight from Canada, therefore we made several calls to notify of our dilemma , they said they would inform the ship crew . we made another attempt , they repeated the same assurance .

Upon arriving at New Orleans ship terminal, the ship was still docked , yet we were refused entry.

Our 25th cruise ship anniversary ruined.

Our only hope was meet the ship in Montego bay Jamaica, incurring additional expenses ( hundreds of dollars) for airfare and fees.

after being exhausted , stuck overnight in New Orleans. we board a plane to Montego bay Jamaica , boarded the ship Wednesday morning with security checks. we lost days of travel and monies.

on the ship guest service recorded our complaint and forward an email to corporate office ( telephone : 7777)

What compensation / reimbursements can Carnival Cruise Lines provide to re-claim our out of pocket expenses.?


Deno Murray


Jill Greenlaw July 29, 2018 at 7:47 pm

It would be really great if Carnival could start having clubs for 18 to 20 years old. Kids and young teens up to 17 years have the best times and best memories of their lives on Carnival Cruise ships. Then, once they hit 18 they are forgotten about on cruise ships and cruise ships become boring for them. Sure, they can go into bars and not drink, but still no way to meet 18 to 20 years old teens that are their ages. We just were on Splendor, 4th of July week and now are going on Imagination, August 16, one more time for her to enjoy the 02 Club before she turns 18.

It would get so great if Carnival, could remember the 18 to 20 years old!

Thanks, Jill


Phil Venables June 28, 2018 at 1:09 pm

We concluded a wonderful cruise is few weeks ago, and I’ve been meaning to contact you guys right after we got off—but got busy . One thing I was really annoyed by, and which I have a big issue with is the fact that the only channels Carnival offers, and which have an impact on how the world views the United States are CNN based. They are a biased and spend practically every minute on-the-air spewing non-news and innondate watchers with imbalanced points of view. I should think it would be in Carnivals best interest to introduce FOX News so passé;goers can see that the United States is a lot more than the hateful positions spewed on CNN.


Kathy June 24, 2018 at 7:29 am

I have never been so disappointed in a cruise line before. I have cruised with Carnival before. We were to leave on June 16th for a 7 day Eastern Caribbean Cruise. But, I understand the medical emergency on the incoming ship and a small delay. But, we were 6 hours late leaving, then they said there was a mechanical issue. I paid for 4 balcony rooms and 1 interior room, as this was a gift for my granddaughter’s high school graduation. We had 13 in our group. Once we arrived, we did not leave until almost 9:00 p.m. Then we were told we would not be making the stop at St. Thomas USVI, which was one of my favorites that I wanted to see. So, Carnival thought that by compensating each person $50 for missing the stop and $15 for lunch for the late departure would be enough. In my book, adding another day at sea, and shorting every other stop was absolutely unacceptable. I don’t think I will be recommending Carnival any time soon. In addition, the dining was very slow in the beginning when it took us almost 2 hours to get our food in the dining room. Not pleased at all with how this trip went. Still skipping an entire port and shifting days and times, shows they really did not have their act together at all.


Jennifer Brister June 7, 2018 at 4:25 pm

• Good Morning Sir:

I am sending you this because I just booked my first cruise with my husband for our anniversary on one of your ships. I paid my deposit and continue to pay every week until my deadline witch is June 21, 2018. I started looking at reviews and begin adding things to my cart for payment until my deadline date. I booked Faster to the fun because it allowed my husband and I to get on board and to our room right away. Our sailing date is August 20, 2018 and it is also our anniversary that is why we chose that cruise. I went to make a payment today and noticed my faster to the fun had been removed. I called customer service and to be honest got no where. I am not asking for anything free. I just want answers. I booked directly through carnival not a second party. I will have to change all my plans on board to adjust for this issue. The faster to the fun is now sold out and I cant add it again. At this point I am not sure the cruise experience will be the same if I am having problems before I even board the ship. Please give direction for this issue. I really need to know if it will be worth the trip to continue. My husband and I looked forward to celebrate our 24 anniversary aboard Valor.

Jennifer Brister
Booking # 3BDP76
SAILING DATE- Aug. 20, 2018


monalisa & Bob Toomey May 13, 2018 at 2:09 pm

Hi, we travelled on the Sunshine this April 27,2018, our first Carnival cruise, We have made many cruises with various lines. We must congratulate Carnival ! Had a great time & the evening meals were superb! The waiting staff was the best service we ever had. We were so impressed we booked again for Dec. 1 on the Sunshine out of Port Canaveral. We always prefer a table for two & December will be our wedding anniversary & my birthday (72 yoa – Oh Boy!) We realize that executives are busy & cannot respond to individual requests, BUT, if someone could grant us this wish and return us to our last table # 581, 4th floor we would be so appreciative. With hope, Mona & Bob (386-597-XXXXX)


John C Cain May 9, 2018 at 2:05 pm

May 5, 2018 I boarded the Freedom Ship. We left Galveston Port headed out to sea. During the trip my left eye started hurting. I put eye drops in it to help it out. I have Herpies of eye; I had a break out on my trip. I had to stay in my room the whole time to avoid the sunlight. Once we got to Key West Port. I called guest service saying I would be getting off the Ship and flying back to Houston, Tx. They said no your not getting off the ship. You will stay onboard the whole 7 days. I told them I had blisters on my left eye. I told them I’m getting off this Ship. Next I know they lock me in my room. Held me against my will. I call US Customs in Key West from my cell phone. They got me off the Ship. If it wasn’t for Customs getting me off. I do believe they had something in mind to shutting my mouth up. Made a report with FBI they held me as hostage in my room. I plan on holding National and World news on this. No one should go through what I experienced. I didn’t even get I’m Sorry Mr. Cain from Carnival or anything. The other Ships with Carnival might be ok. But the Freedom has issues. For cruising my first time alone! When they lock me in I broke down and cry. Now I know why people jump overboard from their Balcony. If your listening CUSTOMS out Key WEST Thank You, For helping me get off the ship!


Mayra A April 25, 2018 at 1:50 pm

Hello Mr. Donald,

I am writing to you regarding my recent cruise with your company, Carnival Cruise Line, which departs from Long Beach CA this coming Thursday April 26, 18. I have traveled on several cruise lines, and Carnival Cruise Line has been by far the worst experience of my life, I have ever had on a cruise. I am hoping that you can make sure future customer’s don’t experience my horrible journey with your company.

There were several problems during my booking. I booked my cruise over a month ago for me and 4 other friends. I have left a few messages to my travel agent and and she never returned any of my calls after paying off my balance.l contacted your company on Saturday April 21, 18 to see if l could move two of my friends to a different cabin. The agent told me that she understand how l was in a cabin that allow 5 people. I told her l don’t know but please don’t move me if is going to cost issues. ln the end she didn’t listened to me.

Yesterday, l called back again to add the unlimited drink’s. Sharon who was beyond helpful told me l had a balance in my account. I replied what??? Please transfer me to a manager. Sheila senior agent got on the phone and explain to me why there was a balance to my account and if l didn’t pay the balance my reservation was going to be cancelled because they refund it $183.00 to my account. My replied was wow refund it to my account! Why did Carnival Cruise take $183 from my account without my permission first of all. She give me an explanation. I couldn’t be mad at her since she Didi do that. She did her job but l wasn’t not happy. She did all she could.

Today, l called again regarding the rates going down since one of my co workers told me to called you guys since the rates went down. Elizabeth one of the managers made me feel like l couldn’t afford my trip and l was just calling to save money. She didn’t take the time to read the notes in my account.

I’m beyond frustrated with this whole experience with Carnival Cruise Lines. I rather pay more money for other cruise lines to be treated with respect and appreciation. Sharon and Shaila we’re just doing their jobs. The other two dad give a dam about me. Coming from customer service they did a horrible job with me. I’m a faithful customer to the companies who appreciate my business.


Derrick J December 21, 2017 at 8:29 pm

This is a copy of an email I sent and trusted that Carnival wanted and would do the right thing, But for all the problems we encounter I was offer a $100 ON BOARD CREDIT. Wow I hope that I’m not taking away from someones retirement. I really though that your company wanted to do the right thing.I can’t say I’m eager to cruise again and if it was to happen I’m sure at this point carnival would not be on the to list if they even made the list. I wonder why I was only offer $100 I WOULD AND COULD HAVE MANY reasons BUT I would like to be treated like a man an told why.Sometimes as a company you have to step out and do the right thing Trust me I know I was a Foreclose Reviewer and I did just that. I (we) spent well over $1400 and I know that’s not a lot to you all BUT to me I trusted and to have to sleep in a cabin that was stinky and hot for 7 days and to be offer $100 well I see where your employee get it. SO I will leave it at this. WHAT ARE YOU PREPARED TO DO TO MAKE THIS RIGHT!!

Good evening,

I’m writing this letter to discuss my disbelief and unhappiness with my latest cruise aboard Carnival Freedom. I made an initial complain to guest services on the first date and again 2 days later. In total there were 3 trips to guest services and on the last contact I met Tim S and he listen was understanding and made an attempt to take-care of one of the situations. Too me at that point he showed Customer Service, An art that has been lost in BIG BUSINESS. OK I hope this letter/ Complain don’t get judged unfairly as I’m again VERY unhappy with this 7 day cruise trip that I took with my wife as we were celebrating our Anniversary.

OK as stated it was my Anniversary and we have not missed a trip/shared since 2012 when we were married. With that we keep options, and were always looking to have a Good time and enjoy. We have anytime flight with hotel to Las Vegas as well as other destinations and although we have cruised before we kept and when with this option to relax, enjoy and just take advantage of a good cruise experience. Well that was not the case. The beginning when we made the reservations and after doing so we had conversation with the Customer Service agent by email many times during the transaction to understand our roll.At that time question was asked and answered by her. Payment was made and it was happy times waiting for our sail date. She stated that we could bring our OWN drinks aboard (Email from her to confirm it) at no time did it state that water in our soda had to be in a form of a can. So we had to toss 3(24) packs of water and 3(8)bottles of sodas. So once we checked in we walked to your guest services and the trip from HELL stared. We talked to Gayla (?) and she was unbelievable her treatment was far beyond professional I was shocked as talked to us. I couldn’t ask a question as she out talked me and my wife. Needless to say YES I was pissed and I was given her the RESPECT that she was not giving us. Side note: All she had to do was apologize,act sympathetic to the situation and offer a $10 on board credit and this letter might not have happen. Customer(you’ll here that a lot in this letter)

Now you read and she should have heard WE HAVE A EMAIL FROM THE LADY THAT MADE THE RESERVATIONS. But being to busy and rude she didn’t me repeat it 4 times. So we left and knowing me I could not let it go, So I walked back with hopes of getting to talk to someone else and to my surprise I did however she when and got her so it was a but again. I asked for Carnivals home office contact information and it took me over 30 mins to receive that information as Qianqian Liu told me everything BUT what I asked for. So when she did give me a phone number it was wrong I stated that to her and she argued with me she wrote 866-227-557722 I said that’s not right as we have only 7 number and 3 number for an area code that would be 10 numbers in all assured me that it was correct and as I had that paperwork another lady standing in line told her it was not. She walked to the back and OUT comes Gayla and she started in how she had emailed Carnival with my complaint I was like OK that’s all well an find BUT no one can tell my story like me and can I PLEASE have the information I’m requesting. With hesitation she walks to the back and comes out with this letter that was JUST typed and never send until I came back down with a reference number POCM-SB-FD-12092017-3; CIGN-SB-FD-12092017-2(WOW) a lot of number and yet this letter addresses anything to me. So now you see why its important for me to tell my own story. Enough with Customer/ Guest Services as I could write more.

So when we booked we was asked is there an Occasion for own cruise and we answered YES it’s our Anniversary and she said she would like to have a special surprise for us, and the date was picked so that when we was off the ship I would open the door and my wife would be SURPRISED, opened the door and nothing what a let DOWN. My wife took a shower and I walked down and I talked to Tim S and I told him I’m not even sure why I care or even came down to guest service BUT he asked if he could help an he looked and there was no mention of the surprise I was not even shocked I said thanks and walked away. Fast forward when to dinner (A LOT MORE ON THIS LATER) hung out with some people we met and turned in, Knock on door and it was a lady standing their with a BOTTLE of champagne what I was and my wife was BEYOND surprised with a kind note from Tim S asking us to have a enjoyable Anniversary with that I want to give Tim a big round of applause for that action of Customer Service. He definitely when above and BEYOND the call. Their was another young man Tim (South Africa) was a joy to work with as he addressed a concern and took care of the problem.

On to the dinning, OK we was told anytime but again to our surprise it was the last dinner 8:15 and that would not work with my wife as she has to eat to control her diabetes so after the first 2 days she could not eat that late so we when and talked to Ivana at the front check in and she was rude and told use there is nothing she could do, I said could or would. Next date we talked to Cuba (Manager) and he immediately takes us to a seat and said you all can come ant eat at 6:15 anytime and if anyone has a problem let them know I said it was ok. WOW again someone who went above and beyond applause to him. Now back to the room WOW this was the WORST room ever (Stop) we was told lies about the room from the lady that made the reservations as well) you’ll see why this is important and will tie into the front desk. OK it had a BLACK ring around inside the toilet that was thick and when you open the toilet you could see were someone (Lets see) put cleaner in it, you could smell it. But my Lord when you flushed it a smell came out of it that was unbelievable we didn’t use it for that reason and kept the top down. Talked to the room attendant and he came an but a little elbow to it and it came clean. But the smell was always there as we learned that a sewer line was backed up and it was a HORRIBLE smell every-time we flushed it. 7 days in the room I paid for and thru out the ship it made you sick to your stomach. SO when we checked in Gayla (Didn’t) let my wife talk, she was asking to be upgraded and before she could get out we’ll pay Gayla said there are no rooms ship booked full. 2 days (maybe 3) later a couples bathroom over flooded while they was at dinner and it ran into the room and out into the hallway and they was given another room. Remember we wanted to pay ( whatever it COST for another room and was told no rooms was available) Now we came around the corner and our door too the back of the bathroom in the hallway was open as they was working on it, Our toilet would not flush were water would come into the bowl.To me that would explain the smell I had to endure for 7 days inside our room. Again we was told Gayla their was no rooms and we wanted to pay and yet a couple was given a room for no charge (as they should have with the back up that happen in there room). I could go on and on BUT want to give you the option to respond to what I have expressed as to the unethical way me and my wife was treated while on your ship Carnival Freedom. This room was hot and smelled with back-up from the toilet septic system. We was told to call late into the night if the room remained hot( Who in there right mind would do this at 2 am) it was not until 2 days before this nightmare was over that we called and asked too see if there was a fan and to our surprise a fan came too the room, Why not off it during our trip and when a complaint was made about a HOT ROOM!!!!!!!!!

Quick note about me and why I’m big on Customer Service. I worked 25 Yrs in the Mortgage industry and my word was my bond. I spend the last years working on a Government contract doing audits to financial institutions looking into the Foreclosures and made sure the procedures was follow. If I told a person I would call them back at a certain time I called even if I didn’t have any news, See it was the the Customer Service I used to keep my word. I would listen to a concern, a question and I acted as if no madder what I was doing that at that time my attention and my only thought was on that moment and what THEY was saying. Hearing what a person is saying, Not cutting them off ( Major sign of disrespect), it was as if Carnival didn’t give a dam because we out to sea and we have your money. And it was a lot of money spend. Just my side note!!!!!!!!! Customer Service, I mention how all this could have been avoided early on and for this reason it was to bring the situation to you so that you Carnival could address some serious issues on how not to TREAT your customers as you grow in your business.

What are you prepared to do, To make this RIGHT!

Derrick and Jacqueline Johnson

In this world some people will always throw stones in your path. It depends on you what you make from them a wall or a bridge.


Steven November 8, 2017 at 10:11 am

Good day,

Could you kindly:

1. Confirm If Carnival cruises employ HIV positive people?

2. Provide me with Carnival cruises policy or information on employment policy of onboard medical personnel with HIV positive status undergoing pre-employment screening.

Thank you.


Mary R Garrett November 4, 2017 at 4:52 pm

My cruise was on the Fantacy in September 2017. We left Mobile, AL and headed to Cozumel. Everything was good until I came home. This is Part 1, I was not satisfied with my purchase with Diamonds International and contacted them with how to get a refund. I was asked did I not read the back of my receipt? Well no was my answer and who does? A refund is not possible all they will do is a credit. Not happy but that was better than losing $2100 which is a lot for me. I followed the instructions and still have not received. I am being told each time they are inspecting what I sent them. So I wait. This is Part 2 after completing my shopping in Cozumel, I was told to go to this MoneyBack and sign up to get a percentage of what I paid back for shopping in Cozumel. Well guess what I have emailed them too and still have not received anything from them.
I know this is not your problem but I feel since your company endorses these companies I feel as if you could add a caution to the sales pitch your employee gives on the your boat to shop at Diamonds International and the scam you promote to get a percentage of your
money back for shopping in Cozumel.
You can count on me to advise all I can who tell me of going on a cruise or IF I ever cruise again with Carnival to go through the shopping area that has a Diamonds Int. or the scam MoneyBack to run as fast as they can and tell everyone they are cheater and will steal their money. If they lost one customer I would be happy.
If you support this kind of practices I don’t have to be a part of it and any one I can tell.
You can reply but from the comments above you don’t do that either.


VERNON BERRY October 16, 2017 at 1:51 am

October 19, 2017
To Whom It May Concern;
I am Mr. Vernon Berry and i am writing to voice my concerns about my cruise on 9/25 thur 9/30/2017 (cabin U76). I have read ALL of your recent reviews on your web site and they are HORRIBLE!!I hope that you will give me a different result on my complaint or I will be giving a same review on your site and on social media, telling all my ramily and friends (whom includes the mayor of my greay city) and my next email is to the Attorney General!!
First of all, this was the worst cruise we’ve every take with any cruise line and we’ve take five proyer to this one. My concerns are I am a disabled dialysis patient and needed the proper supplies to do my treatments. I had my dialysis machine with me and the suppiles for my treatments were to be shipped to the boat, but when we got ready to check-in for embarkment we weren’t able to board because the crew of the SENSATION misplaceed my medical supplies. We weren’t able to check-in for at least an hour and we had priority boarding, and could not board the ship util the crew found my supplies (a whole hour later)!! When the crew found my supplies, we were supposed to have assistance to our stateroom, but the stateroom assiantant took 1 of our bags(the lightest bag) and we had to struggle to get the heaviest of our bags and my dialysis machine to the stateroom.
After we boarded, we went to guest services to voice our concerns and the problems we had the attendents at guest services just brushed us off, (as to say; “you are on board now stop complaining”). Then we were offered a bottle of wine and strawberries and never got them!! We ask at least 3 times for them and each time the wine and strawberries were on the way!!
Everyone on the SENSATION was rude except your crusie director(whom we voiced our complaint, and nothing still got done) and our cabin steward (he was awesome and did a wonderful job meeting our needs)!
We went to get food from the deli, and (by the way the food was really not that good and not a whole lot of a varity) one of the deil workers yelled at my wife because she wanted a piece of lettuce and a slice of tomato on her sandwich!!! The workers exact words were “the sandwich don’t come with lettuce and tomato” and we paid for this?!! And before we parked our car to check-in, one of your boarding greeters instructed us to park in a lot across from the and never told us it was a “pay to park” lot, and we had to pay $100.00 before we could leave the lot!! Your boarding greeter should be at fauilt for this one because she never mention we had to pay to park and there were on signs stating this!!
We’ve had a great time on our other crusies, even on a couple of your other ships, but this one was the worst!! After this experence on the SENSATION, we will NEVER SAIL CARNIVAL AGIAN!!
We are asking to be made whole from this horrilbe experience by having at least half of our sail price and fuel!!!
Thanks for a Great Time SENSATION!!! Won’t be sailing CARNIVAL EVER AGAIN!!!


Gloria Dean September 26, 2017 at 9:24 am

All I have to say is no matter what your experience is with Carnival if you write, call, or email NO ONE cares. They do not answer. It falls on deaf ears!!


sam derrick September 22, 2017 at 4:01 pm

your reps have NO idea about staterooms..i had r193 4th deck on escasey and am 70yo a had to get on my hands and knees to get to my side of bed…your pics do not even show a bed like this..also your food on escacy is not very good..breakfast is last 8weeks i have been on escasy and pride of america..poa has a lot better lunch and sopper…on you cruise you had fried schrimp that had a tail and all bread..fake scrimp..have yall even tasted your own food? you desserts a fancy but do not taste good,a lot of tyhrow away..why not just plain old donuts? people would eat this a coffee. talking about plain donuts like krispy to make and less waste..


Shoh myeza August 15, 2017 at 6:24 am

Hy I got a contract which is 3 years contract post is admin clerk my job will start by 10 September 2017 the post from carnival cruise line , is it true or scam? Plz respond


Rebekah April 11, 2017 at 12:17 pm

My family and I were booked on one of the cruises where the itinerary was changed to Cuba. We were allowed to change our cruise destination but we also had to change our airfare. There was a $200 per person charge to change our flights, but the flight was an additional 30.50, a total of $230.50 per person charge on top of the original cost of the tickets. I have been sending doXXXXentation to the air reimbursement email but I have not heard any thing on the total reimbursement of $800 for the charge of changing our flights. Can someone please outreach to me as it has been 2 months of going back and forth with customer service and I am not getting anywhere. I have had to pay out the additional costs on top of the cost of the cruise due to a Carnival changing the itinerary and I don’t feel like I should have to wait this long to get the reimbursement for the flight changes.


Gloria Campbell April 7, 2017 at 4:39 pm

Guest Admin Department: 70450
Special Programs Department: 70107
800 438-6744
Hours: 9:00am-5:30pm ET, Monday through Friday
Guestadmin at

Good Afternoon Guest Admin Department
My name is Gloria Campbell, I’m the group leader for GT Cruisers. We were just on the Sunshine March 25, 2017. I had a group booking 3BT2W5 but because my sister had a casino offer I had to book her along with 4 other cabins outside my group but they were pulled inside so I could place them with the group. The night before leaving for Florida my brother–in-law Paul Roberts and Ardell Roberts was told that some test result had come back and showed blockage in Paul Roberts heart and the doctor would not release him to travel because the doctor said he didn’t want to take any chances with him being on the ship and something happen that he could not get the help needed. I understand that things happen and I was writing this letter to ask that if it is at all possible that they could get a credit or something back from this trip to add to the next cruise we will be taking in April 2018. My group will be planning another cruise in April 2018 out of New Orleans on the Dream. I plead with Carnival to take in consideration that they had no idea that this would happen and he had just gone in to be checked as a regular check-up. I pray that whoever is reading this letter will find it in their heart to understand that life happen and if was good the doctor found this out and we didn’t have to have any worst things happen. I have included the doctor letter and his contact information if you need to understand more detail. We have been faithful customers of Carnival and know that they have always treated my group with kindness and once again I’m asking they show comparison in this situation. I pray in JESUS name that since we had to travel without our love ones and be on this cruise without them we worried if Paul surgery would be ok and we would get got good news. We bought the internet service so we could keep in touch and found out everything went well with his surgery. I did report this to Guest Services on March 25, 2017 as soon as I got on the ship. Not sure what else I need to do but continue to pray that all will work out for the best and in the end GOD will be done. Thanks in advance for all you will do for the Roberts family. Everything was booked thru me. Please contact me as to what you will do for the Roberts Be blessed

Very Respectfully,
Gloria T. Campbell GT Cruisier
MSG, Operational NCO Army
Phone: 703-806-7330 Office Home: 703 780 XXXXX
Personal Email: gloria.t.campbell at
Work Email: at

If GOD didn’t have a Purpose for us we wouldn’t be here

God promises a safe landing, not a calm passage. If God brings you to it, He will bring you through it.
“If it is important to you, you will find a way. If not, you will find an excuse”.


Teresa October 16, 2017 at 4:45 pm

I was on the Carnival Splendor October 2017 he came back in from our Excursion to Jamaica. Went in to take my normal shower after coming back in reached up to get the shower wand and the whole shower system bars and everything broke off and hit me in the head which cost me at that time to fall down hurting my knee shoulder back I had a huge bruise on my forehead I had hurt my knee. I called customer service or Guest Services they sent a wheelchair up for me sent me down to see the doctor the doctor was worried that I had tore a tendon or the meniscus in my knee put a brace on it told me not to walk on it but oh here by the way here’s a cane no one offered me a wheelchair at that time they gave me a shot of muscle relaxer and some muscle relaxers and some ibuprofen. Then they sent me back to my room and told me they preferred me not to go on any excursions the next day that I need to stay in my room and let the knee rest I wasn’t even 3 days into my cruise I wasn’t able to do anything then they kept getting worse and worse swelling and that back in the infirmary where this time they emobilize my knee and Carnival being as gracious as they were haha offered to give me a wheelchair for free on them they weren’t going to charge me for using their wheelchair. But yet Carnival paid for me to go see the doctor because their head of security told me that that shower equipment was not properly installed that was their own people telling me it wasn’t put in so now I’m home I still have any injury of having to go back and forth to the doctor and I’ll


Donald Rush February 15, 2017 at 12:50 pm

I put down a $150 deposit for a cruise from LA to Mexico and back on the Imagination sailing May 11, 2017. I am a disabled senior, and after looking into my finances, I find can not afford the cruise after all, so I cancelled it. I received an email that I am losing the entire deposit of $150. If I had cancelled at the last minute, I could see why I would lose some money but the cruise is not till May 11, some 2 1/2 months away. I don’t see how this cancellation hurts Carnival, especially since most cabins are already booked anyway. I’m just letting you know, my next email is to the Attorney General. I don’t think it’s appropriate to take advantage of disabled seniors. Carnival is keeping $50 towards a future booking, but since Carnival is so inflexible, I won’t be coming back.


Thomas F. Traino February 9, 2017 at 8:43 pm

Thomas F. Traino / Lynn
We were with a party of 20 guest on your new Vista January 28 to Feb. 5 2017.
On Leaving the ship, at this point 15 out of the 20 guest have come down with some type of coughing, chest pains. headaches, body hurts,fever, unable to walk, etc. I myself had above symptoms and was in bed for 2 days, had to see Doctor. My wife Lynn has been in bed for 3 days running 102 fever and all the above symptoms and Doctor wants to admit her to a hospital. Are whole fun cruise was destroyed because of his sickness. which isn’t over yet. and the Doctor bills are coming.
Was this suppose to occurred on a brand new ship.
the Traino’s


BOYCOTT & IMPEACH TRUMP January 31, 2017 at 10:35 am

Our family and friends will no longer be patronizing Carnival because of its advertising on Celebrity Apprentice thereby suppporting the increasing tyrannical president Donald Trump. Please support the Resistance.


Joi T January 18, 2017 at 12:43 pm

I was on the Carnival Sensation that returned 1/12/17. I am VERY disappointed in this cruise.

First, 20 minutes into the cruise we were told it was bad weather and would NOT be sailing to Jamaica. I was very disappointed because I had a 40th birthday party planned at Scotchies restaurant and put down a deposit with a shuttle car service to take us to Dunn’s River Falls. I’m FULLY aware that we cant travel in bad weather and that’s not my issue. The issue I have is that I KNOW that carnival has a vacation satisfaction policy. I went to guest services and expressed that I wasn’t satisfied and was told that I wasn’t eligible for a refund because I couldn’t get off the ship within 24 hours because I was AT SEA. I should have been given the option to get off of the boat in Mexico and return HOME but I wasn’t and when I called I was told it wasn’t doXXXXented that I complained. I’m not sure why it wasn’t but I did and I was told the rest of my vacation would be enjoyable and it wasn’t.

Secondly, Grand Cayman was taken off of the itinerary due to bad weather and replaced with FREEPORT Bahamas, those 2 islands are NOT equivalent in dollar value. I looked on the site and compared the prices of a Bahamas/Mexico cruise to a Cayman/Ocho Rios cruise and had I booked that I would have saved $400.00. Completely unacceptable.

Thirdly, the ship LEAKED and SMELLED the entire trip. Our stateroom smelled like sewage and the stairs were blocked off daily.

As a carnival cruiser on my 4th cruise I was SHOCKED and DISAPPOINTED. I vouched for this cruise line and got 23 people to book for a 40th birthday party

All carnival said was “unfortunately this happens sometimes”


Kathy Eastridge December 14, 2016 at 3:14 pm

I have just read that Carnival is making there employees train immigrants to do there job and then they are fired. this comes at Christmas time… most employees I am sure can not leave they need there $ more so this time of yr. . this comes before Mr Trump can make this STOP!!!!!!!!!! They have till Feb then they are fired HOW LOW!!!!!!!!! I have cruised many many times only on Carnival…….would never cruise with any other cruise line .but NOW………………… I WILL NEVER CRUISE WITH CARNIVAL EVER AGAIN!!!!!! OR ANY OF THERE LINES LIKE PRINCESS ( THAT SUCKS) … BYE BYE ………. HOPE YOU GET WHAT YOU DESERVE!!!!!!!!!!!!!


Latise November 1, 2016 at 2:41 pm

Hi I have been trying to reach someone in reference with my recent cruise. 10/27 to Cozumel. It was me and my girlfriend with my son for our anniversary and also her mother and aunt for her mothers birthday. This was everyone’s first cruise except mine because I had been previously and enjoyed it. I decided to take everyone. And do not get me wrong I understand things happen that are out of you guys control but guests customer service and satisfaction also has always been important to carnival. We are not asking for no full refund or anything we just want to know what’s going to be done about our inconvenience. First we did not even arrive to Cozumel until almost 3 no one was even able to do excursions then our time there was cut more than half. Then we arrived back home even more 10 hrs behind. Then to see the next day the next group was beyond taken care of for their inconvenience is frustrating. And please excuse my French but it made it seem like f**k us y’all got y’all money all ready and they had the exact same mechanical issues. I would really just like someone to tell me something. We are very dissatisfied customers right now.


Annette Bianco October 24, 2016 at 3:21 pm

I booked a cruise on Carnival Elation, due to family emmergency, a stressful situation needed to cancel, On 10/14 cancelled with Ken or Kim Freeman kf3 is his #, he said I would be penalized 465.00 I think he said, I I would get refund of 314.36 back to my debit card, I received $70.00 on my chase credit card, cannot reach anyone on the phone, I know I did not have insurance, but have a little compassion, by the way Spirit Air corporate office gave me a full, yes full refund to my card with 2 days for my airline tickets, I posted on social media, there are people out there who do care, what happened to Carnaval


mike jones July 1, 2016 at 5:22 am

Last week my wife (Caty jones) booked a cruise with carnival cruise lines. she had $1,400.00 worth of gift cards saved up over the last year, which were put in our safe. When booking our 4th cruise with carnival, she was told that 3 of the gift cards had already been used? H


Michelle Hunt June 13, 2016 at 2:38 pm

Carnival sucks!!! They have no care for their customers whatsoever and I wish me and my family had booked through Royal!! I will continue to escalate until my issue is fully addressed!!


Susan Pearsall June 6, 2016 at 10:43 am

My 94 year old mother-in-law is taking her children and their spouses on a cruise which she paid over 12,000 all passengers expect one were given a 12:30 to 1:00 check in. No one will help to get this corrected, we were even told to add this one person to her sail and sign and that would correct it. It did not. She has rented a limo to take us to and from the terminal and now we have been told he will not be able to board with the rest of us and will not be able to enter the terminal until 2:00 (his given check in). Someone please help we cruise in 4 days!!!! Please note several of us are loyal Carnival Customers.


Verdell Wharton Jr May 28, 2016 at 1:44 pm

I booked a cruise my third cruise can’t make the cruise and I can’t get a refund. That is just not right I won’t travel with Carnival anymore.


Jan Cooksey May 21, 2016 at 2:25 pm

You want me to be loyal, I expect this of you also.. For sometime it’s been notice that the program faster to the fun is NOT supervised.. it stated that diamond, platinum, then the $50 dollar pay to get in from of me program goes into effect.. if you can’t control these people, then put them in another room from diamond and platinum people.. entering ship, departing ship, and tender, ect.. I am really getting tired of this..
852913XXXXX, platinum


Wendy Sun June 1, 2016 at 2:26 pm

I agree! We worked hard for platinum and diamond and it is a slap in the face that people can BUY their way for the perks! Makes me so mad!


connie norwood May 18, 2016 at 8:17 pm



Sheree Akers February 23, 2016 at 9:00 am

I had a very horrible experience on the Carnival Fantasy, Embarkation was quick and getting on the boat was OK as well. Once inside the boat and in my cabin I wanted to shower the water was freezing cold so I could not shower and my toilet was not working properly (would not flush). The bathroom had a lingering smell of urine so I sprayed with my body spray throughout the cruise. We ate at the buffet for lunch and went back to the room tried to shower again and could not. The water was cold the entire cruise we literally had to wash in cold water and take a cup and get warm water to rinse with from the sink. We had the safety drill and that was a bit unorganized and went to get dressed for sinner. Dinner was crazy I mean just crazy we are a party of 2 and was forced to sit with total strangers. I have a food allergy and my food is to be prepared a head of time as I requested and it was not that first night. Dinner was just horrible for me because I was afraid to eat due to an allergic reaction I had on the Carnival Liberty in November that I went on. Anyways we were a hour late leaving which kind of alerted me that something was wrong and when we woke up we were in FreePort Bahamas and not Nassau Bahamas which was a complete bummer for us because my Husband and I had wedding plans in Nassau. My family was waiting for us at the Nassau port and we were at the FreePort port. We packed clothes, toys, DVD’s and all kinds of things for my family in Nassau and was unable to get it to them I think I cried the rest of the trip. My brother got married in Nassau and we were unable to attend which is just awful due to the fact that is why we decided to take the cruise to get to Nassau. The rest of the cruise was just depressing and overall I had a horrible experience on the Fantasy. We were told we were going to get back $50 for the inconvenience in about 3 weeks. I want my money back all together, I need more than $50 compensation because the captain knew something was wrong before we even left and I’m very upset by this. I’ve spent sooo much money planning for this trip to Nassau as well as my brother planning for me to be in his wedding. I am furious with this inconvenience this was just awful.


Debbie Carico March 15, 2016 at 10:01 am

I totally feel for you, had a bad situation also on Carnival Fantasy. I can’t begin to start to tell about all the things that were wrong. We were also given a $50.00 on board credit. Not good enough. I have not been able to talk to anyone, they have our money and we had taken their cruise that all they care.


Dan January 18, 2016 at 9:02 pm

After getting some free cruise offers in the mail during the summer only when we called to take advantage of these free cruise offers the boats were all booked solid. We were offered the same cruise but for like $579, $629 or $759. We could NEVER take advantage of these free offers. So, I started to lodge email complaints to the casino offers email address and call repeatedly to complain about this and see if Carnival would Honor one of the free offers we were given but could not take advantage of. But we were told by supervisors that there was nothing they could do.
So this one supervisor told me to call her in Mid Dec. before the new offers were mailed out so she could give us one of these only we were told that there were no new mailings. Also, to add to this the offers we were getting in the mail almost every month have now stopped completely since lodging and filing many complaints to Carnival and supervisors. So this supervisor in Dec, tells me to call back in Jan. Still NO OFFERS. I called again, and spoke to another supervisor who was supposed to transfer me to a higher supervisor in the Casino offers department but I never did get to talk to anyone, I only got passed to a voice mailbox to leave a message, which I did. Now we just received a phone call from my original Dec. supervisor but now instead of her trying to help us, now she has told us, just check the web site and book your cruise that way.
I can’t believe that Carnival has now thrown ALL Customer Service and assistance out the window and they JUST DON”T CARE how much money you spend, and we spend ALOT on each cruise.
Some of my email complaints went unaswered, other complaints were supposed to be addressed but they did absolutely nothing to honor one of the offers that I received but could not take advantage of.
If Carnival is going to send out free cruise offers, DON’T SEND OUT 5000 offers if you only have 50 free rooms to offer. You are creating very BAD customer service.



Mr happy February 15, 2016 at 12:46 pm

Currently on the carnival ectasy and let Me tell you what what’s disaster.
It seems like carnival has been Consistently shifting specific costs to consumers . Such as tea costs and dinner items such as lobster which all used to be free.
Also there customer service department has been unsupported of requests by platinum members . We will upload numerous YouTube videos to display this soon.


Cecil Toulon November 6, 2015 at 5:06 pm

I have a comment, your website(s) are very well done and contain a great deal of information but, I have not been able to locate a contact person for Supply Chain procedures.
Carnival is the first cruise line we are attempting to contact regarding our ” The Original Frozen XXXXtail”. It is alcohol infused Ice Cream & Ice Pops.
We are located in Charleston, SC
Please visit
Thank you very much for your time,

Cecil A. Toulon, Jr.


Ann Staples November 3, 2015 at 3:54 pm

I want to thank Carnival for ruining our up coming cruise Nov 22, 2015. I am taking my family on the Splendor for my 65th birthday, I bought 5 cabins for 12 folks. My roommate had a health issue and cant come so I asked a friend. Now Carnival informs me that I have to pay ANOTHER $250.00 deposit for a cabin that was paid in full months ago. I wish I had bought the insurance because I am so upset with them that I really could care less about going. THANK YOU!!! I will NEVER cruise any of you ships again!!!


Catherine Buccola September 22, 2015 at 10:20 am

To whom it concerns:

My children and I recently went on a cruise on the Breeze. I had been planning this trip for awhile and spent over $10,000 to make it special. It was to be a new beginning for us as a family. A year ago, on September 7, 2014 we lost my husband, my children’s father due to mental illness, a suicide. We were all so excited to be going and to be together for the one year anniversary of their Dad. It’s been a tough year for us all and I planned to make new memories for this date and this time of year for my children and myself.

As you know on Monday, September 7 on our cruise a man jumped overboard. I was in my cabin at the time and was paralyzed with fear. I immediately went to find my children fearing the worst as my one son has been struggling. They were all safely accounted for. I, however did not recover from this incident so quickly. I was not able to get off the ship at any of the ports because of the anxiety I was experiencing. I spent most of the time trying to calm myself down and staying distracted.

I have sailed with you before and at the end of my trip I was excited and couldn’t wait to cruise again. This time I was relieved to get off the boat and back to “safety”. I feel like I was robbed of my vacation. I put so much time and money into this for us as a family only to have it ruined by one man’s selfish act.

Thanks for listening.

Catherine Buccola


lisa September 14, 2015 at 6:05 pm

I was a 1st time cruiser and did a cruise for a wedding of a dear friend. I was horrified by the service, the quality of the food on the buffet. I would NEVER recommend carnival! On the night of the formal dinning, i was unable to get served a drink for dinner, after asking 4 times i finally got it after my dinner was served, then to top it off the filet that i purchased on top of cruise price was so tough you couldn’t hardly cut it with a knife. Could not get any help, ended up not getting dinner that night and it took over three tries and hours to even get the charge off my bill. I was told, sorry for the inconvenience. I would call that a little more than an inconvenience! The whole trip was horrible.. and their customer on ship and off ship is HORRIBLE!


Stephen F. Sladaritz September 8, 2015 at 1:32 pm

I have tried to contact, via Email, someone, any one, on the Carnival web site “Contact Us” Email page, but find that I either get no answer, or it takes a long time to get an answer. I Emailed on 9/2/15 (ref# 150902-000156) and again on 9/7/15 (ref # 150907-00076). Other times I just gave up. ONCE, I actually did get an answer and it did give me the information that I asked about. Now, it also seems that the Vacation Planner that has helped me a lot in the past is either on vacation, abducted by aliens, or not working at Carnival any more. I first Emailed her on 9/31/15 with a question that I wanted to discuss via Email only, and not on the phone. I am cruising on 17 October out of Galveston. Could you please look into why it takes so long to answer Emails? Thank you.


Sally R July 23, 2015 at 1:59 pm

Was checking out, left my bracelet and bags on bed, told cleaning lady, NOT to clean room ! would d be right back in 15 minutes, locked the door. went to get coffee came back room had been cleaned and my silver bracelet was missing. reported missing bracelet to steward,he said to report to office, I and a first traveler with Carnival didn’t know i had to report theft before un-boarding. contacted customer service as soon as I got home. Was told basically. If I didn’t report it while I was on-board it’s too late, and not thier concern or responsibility, for having jewelry in my room!” I just received automated e-mail saying sorry too bad were not responsible. Basically anything you carry on-board is free to steal, and you have no rights if something is stolen from you. l’m glad i had my wallet with, if not it would have been worse. very dissatisfied with terrible lack of communication.will look at other cruises. for the future.


Peggy Neal July 20, 2015 at 6:15 pm

I have lost total interest in Carnival Cruise Line. They booked my cabin twice without my authorization, and when I questioned the charge they argued me down that they never charged my credit card. This is all while I was looking at the charge on my account online. Finally after I convinced the lady that they did charge my credit card, she said she discovered they booked two cabins. I said I never authorized two cabins. She said she would take care of it and the next thing I know the are accessing penalties of $240 two times when the package was only like $539. Why would they charge any penalties if they wrongly booked the cabin twice? At the end, they basically told me too bad. They say they tape conversations, so I told them to pull the tape and they would find out I never authorize them to book two cabins. This was just one of the many mistakes they made. They have become a large meat market. In the future, I’ll pay the extra money and travel with princess cruises. Unfortunately we have other cruises booked with them. If you are debating travelling on Carnival Cruise Line, trust me, you don’t want any parts of them. Go with Princess or some other cruise line! Princess is so much more sophisticated, competent and thorough.


Holly konek June 22, 2015 at 9:15 pm

there I really hate doing this but i just returned from my cruise on the pride with friends and it has been the worst experience. First they took my wine when i told them i had it and was told that was fine. I went to service desk when i saw it was gone and the lady said she would  contact the manager. I went back later and manager  said ill get it back by next day. Next day no wine so i went back to desk and the guy said it was going to be brought to my cabin but it may take a while, then the girl said it should already be in my room. Well  it’s 2nd day still no wine even after saying it was delivered and they couldn’t even give us a complimentary drink. We are celebrating my friend Lynette trees birthday and Jackie hardy even sent us a cake but no wine. 

 Then no air in my room for 2 days and they told me policy says it’s at right temp but could send someone again, why so they could say the sane thing. I ended up getting a fan from housekeeping 

Next thing was my friend Lynette getting locked out of her room with her daughter, total wheel chair bound, still inside cabin and no one could get in not housekeeping,  maintenance  nor security and was locked out for 45 min 

 This trip is terrible.  People at customer service the man is just rude no matter what you asked him I.  I booked this vacation for my family and friend and her girls and was going to make this a yearly trip.  This was my friends first cruise on carnival and it was a horrible experience 

The ports were nice but service another thing. We needed a beach wheelchair and was never helped on half moon cay. Another person let us borrow theirs they were given at the port. We were in line waiting to get a clam shell to get shade for our total wheel chair bound little girl and we were in line fir 25 min (3rd person in line) in this place and instead of lady tellIng everyone in line she didnt have anymore clam shell’s, we had to wait 25 min in line then when we got to window she told us to go to next hut down. So we went there waited again to find out they were out and had to go to next one. This is a hard task with children and a child inba wheel chair.  Getting off beach was also bad. Other guests were the only ones who helped. 

Next comes freeport. We woke up to heavy gas smell in our room that made me and my girls sick. i have been on pride before in freeport and it was nothing like this. When i called front desk, they said there was nothing they can do its normal. Well it was never this bad on previous cruuses. 

 I then ended up taking a snorkle excursion and boat drivers and reef were amazing. Only issue was that when booking this we were told we would snorkle about 45 min then head to beach and shopping. I was sorry to say we.were in the water less than 30 min. Very dissapointed to pay all this money for less than 30 min. The beach we went to was dirty also. By far the worst carnival cruise ever. 

We were celebrating birthdays also for my friends who flew from Nebraska to be with us and they usually cruise royal, but I assured them carnival was awesome, and then I get mud in my face because so much went bad. Then not so long after leaving freeport, the smell started to get better, but then i started smelling paint fumes. I looked out my doors and guy was painting. Really people ! 

Some places on the ship were not even wheel chair accessible, including water slide area, some could not go there. 

 I stopped calling the service desk when something was wrong because they were never able to find a solution or help in any way. We kept being told we are sorry but there was nothing they could do.

there were so many other little things but this letter would be way longer than it is now

 I can say there were a few positive things about this cruise and it was our wait staff and food were awesome and the cruise director was the best I ever saw. Kevin was amazing no matter if he was on stage or you just saw him walking around. By far best cruise director. 

I changed how I see carnival now and I know this is not normal but for as much as we paid it should have been way better. I feel I wasted my money and let a friend and my family down. I’m very hesitant on going back on carnival. I room 4195. Holly konek and Lynette is now in 4205. I hope you can get these people in check because we were not the only ones upset about this cruise. I didn’t want to post this on the blog or fb directly but something needs to be done about all these issues. I will also be sending letters to corporate office and who ever else I think will listen but I wanted to start with you before I do anything else. If this kind of service continues I think people might start looking elsewhere. Thank you in advance for looking in to this. 

Holly konek (morgan)


Confidentiality Note: This message may contain confidential information intende


LaTisha Coleman May 29, 2015 at 12:26 pm

So upset with this cruise line. I loss my phone on a tour bus but it was found and turned into our cruise ship Inspiration. It has been extremely stupid long wait for my phone to be returned its been from 3/9/15 -its now 5/29/15 and still no phone !!! Please just return my phone. We have spent thousands of dollars with this company and i have never felt so SICK!


Lauren C May 14, 2015 at 5:04 pm

Oh Kelsey @ Carnival (Celebrity National Cruise).

Of course you have exhausted all resources….because you didn’t catch this in time for me to cancel. I have to wonder how many other families have had this happen and I just may have to say something to Channel 7 and the dance community about this.

Celebrity has been looking at our reservation since September. SEPTEMBER. Every month, when you got a payment from the chaperon or me, Celebrity saw the reservation. The error is on your part for your reservation system not flagging there was a problem.

Celebrity did not even bring this to my attention. The only way I figured it out, was through the problem of another team member. And they are now out a lot of money.

I have some questions that I demand be answered.

What would have happened if my daughter had shown up and I had not caught this? Because Celebrity certainly did not. Would you have denied her boarding?

If other team members cannot chaperon her, can the the fees paid be used towards a competition next year instead?

I find this whole situation suspect and shady. You are a large enough company to have controls in your reservation system to flag when there are problems. This is unacceptable and extremely disappointing. I will never recommend this cruise line or the dance competition again.


Michael Bui May 5, 2015 at 8:32 pm

Dear Carnival Cruises
This is Michael Bui / Magdalena Kowalska booking # 5r2kx0
Cruise Date April 26 Long Beach
Telephone number 714-597-4413

On April 7 @ 3:00 pacific standard time I called your customer service number 855-888-4412 … Talked to a customer service rep . Asking if my California ID by itself only was enough identification to board for my trip … The customer service rep said that all I needed was my ID only …

Relieved that I didn’t have to get 2 forms of ID … I text messaged Magdalena Kowalska that I was so happy I didn’t need 2 form of ID … That was 6 min. After my phone call at 3:06 on April 7 … A text message saved in our phones ..

The day of my trip April 26 … I was denied boarding to my trip … At that point I contacted your customer service number 305-599-2600 at 5:40 pst on April 26 .. The customer service agent than transferred me to a solutions agent … In a attempt to resolve my problem .. To either get a trip on the next day or a refund … At that point the phone call got dropped or I was hung up on …

I than called back to customer service number 800-955-8060 at 6:41 pst on April 26 … I tell the customer service agent I need to talk to a solution agent that my phone call was dropped … She tells me she will transfer me to David but she wanted my phone number first in case my call gets dropped … I give her my phone number and waited for David a solution agent … David gets on the line … We try to work things out the phone call gets dropped .. he never calls me back … I try the 800-955-8060 back again and the automated machine says there close … I than try a new phone number …

At 6:44 pst April 26 … I call 800-493-3319 .. I ask to speak to a solutions agent … I speak to a agent I ask if I can get on the next ship … She says yes but I have to pay extra … I say that unacceptable … She say she can’t do anything about that .. I ask why David never called me back … She says there was no phone number in note and the customer service person probably wrote it on a piece of paper … I ask for a refund she tells me no … I than ask for a supervisor she tells me she will get one but will they will say the same thing … Well her supervisor did say the same thing …

I am so upset … I could have easily got a birth certificate if I was not miss informed verbally from customer service … I was not offered a solution on a ship for the same price .. Or a credit for a ship that would not cost me money out of pocket … The fun thing is I am now seeing post of people paying only $160 for the same cruise …My girlfriend and I took time off work … Paid $120 in taxi fees … To have no cruise … Please resolve this problem … The proof is in the phone records please check …


Marlee February 3, 2016 at 11:02 pm

It states it clearly on your cruise doXXXXents and on the type of doXXXXentation needed to board. Why should the cruise line make accommodations for you when you are the one who failed to read??


Joseph Morrison April 14, 2015 at 6:01 pm

I would like to take this time to warn people about carnival I recently boarded a ship (4/13/15) for what I thought was my vacation in which I was bringing my 76 year old mothe and 82 year old stepfather well my stepfather his daughter had e mailed the doctor on our ship and told ask the doctor if they could keep a special eye on him cause he’s getting Alzheimer’s at the time of the safety meeting the crew came to their cabin and told them they were needed at the medical center on the ship where we was advised that they could not accommodate the special request and the corralled us up and forced us off the boat no luggage purses of anything we waited in concourse outside of boat and our stuff was brought to us at the time they tried to force my wife into writing a statement saying we wanted to leave the boat I mean what the hell I just spent 2500$ on a cruise 300$ in fuel 400$ in hotel not to mention taking a week off work and 80$ for parking and no mention of any kinda refund what so ever then to top things off they kept my parents luggage with all their clothes medicine cameras jewelry on the ship and only answer is they will have to wait till the boat gets back Saturday if any body has questions or like situation please call or text me at 573569**** when we return home we are seeking legal advice my name is joe


Michael Bui May 5, 2015 at 8:39 pm

Joseph did the cruise line ever respond ?


Nolan Dobson March 24, 2015 at 3:45 am

What a wonderful trip my wife and I had. I will book another Trip later this year with Carnival. My Food was awesome Paul in the dinning room was so good. I would like him to be my waiter everyday. Service was prompt and Great. Our room what a Hilton all the time. Abe did so good. We were in room 2297 I hope someone tells them good job besides me. I loved the entertainment listening to Plan A music and the shows. I wish I would of had more time on the Beaches so next time I will do that. Thanks Nolan


Teresa November 5, 2014 at 3:14 pm

Really I don’t know why I am even bothering to waste my time with this message. I have sent E mails filled out the back from cruise survey, and called in to the recent cruise experience dept. MY emails have never been answered, the survey not acknowledged and I was hung up on or mysteriously disconnected when I have called in. I recently sailed on the Magic (Oct 19th 2014 sailing date) It was the WORST cruise I have ever been on. I have never pulled gratuities and this time I did. The dining staff was horrible..the first night we were OVER 3 hours in the dining room, cold food wrong food it was awful. The sad thing is it wasn’t just that night it was poor service the entire cruise (no more 3+hours though). My husband and our group of friends and others we met on the cruise all commented and complained that the staff was not friendly, there was normally only 1 bartender on deck 10, the bar wait staff was practically non-existent. Ordering drinks and taking 45-60 minutes to get them then they are watery, the staff never smiled only one Mulley and poor Rasheish (bartender) way over worked. but always smiled. I have always thought Carnival to be the best line that we have ever taken not after this experience though. Oh and the Buffet food AWFUL didn’t even look appetizing, One day there were 3 or 4 entree dishes that all included potatoes. I really feel like I was jipped on my vacation, I could of stayed home and waited on myself and hubby if that is how I wanted to spend my week AND I would still have cash in my pocket. I don’t have complaints with the Casino either it was better than most the only thing again was the unfriendly staff. It was like all of the employees just wanted to not be there. I know that this is falling on deaf ears (eyes) but I will most definately tell everyone I know that is thinking of a cruise vacay to maybe think all inclusive resort or check out customer reviews on other cruise lines.


Katarina October 27, 2014 at 8:31 am

Good morning Ladies & Gentlemen,
I’m really sorry 4 bothering you all, but I have a big problem and nobody wants to help me, if you are able, please do. My ex ID no. Was 436507, I was room service operator on Sunshine at that time and around my 6th month of contract I started getting so called panic attacks, went to medical center many times, everything was fine, so they concluded that I was experiencing those attacks. I got medical sign off in Dubrovnik and was sent to the clinic there, I believe the name was Marin med or something like that. After few conversations with the doctor, he said I just needed to rest and sent me home for a month. I was begging not to fire me during that time, he was convincing me that I won’t be fired etc. After a month, I got a letter from Miami saying that I was fired. I am very disappointed with that decision nor I understand it, because I’m completely healthy and was very eager to go back to work. This is a short story, my biggest wish ever since then is still to go back and work for your company, ’cause I adored my job especially interacting with guests. Please, if anyone can do anything to help me out, I would be eternally grateful, if you ask anyone who worked on Sunshine at that time, all of them will say only nice things about me, just like when I was on Elation before Sunshine, you can ask Mr. Ken Byrne, my supervisor was Mr.Dylan Fernandez, anybody…
Thank you all in forward 4 everything you can do to help me, I would be more than happy to go back.

With Respect,



Amlesh August 30, 2014 at 1:28 pm

Hi sir/ma’am,

I have received mail on 28th Aug 2014 stating that we have various opening and I would like to apply for one of the. So please reply my massage.

Thanks & regards
Amlesh Tapile


ucok manganjur rolando July 9, 2014 at 4:09 pm

Dear, sir / ma’am
With this e-mail i would like to inform you. I was apply already from galley steward to laundry attendant last contract, but until now i am still galley steward on carnival magic. I am already 3rd contract. Please give me a change as soon as possible as laundry attendant. I was already apply Private & Confidential, Desember 13, 2013, Ucok Manganjur Rolando, ID # 451810, Galley Steward, Carnival pride with ( Scott Nelson ) Director Human Operations, Ship board Human Resources, Carnival Cruise Line
Thank you


ucok manganjur rolando July 9, 2014 at 4:04 pm

Dear, sir / ma’am
With this e-mail i would like to inform you. I was apply already from galley steward to laundry attendant last contract, but until now i am still galley steward on carnival magic. I am already 3rd contract. Please give me a change as soon as possible as laundy attendant. I was already apply Private & Confidential, Desember 13, 2013, Ucok Manganjur Rolando, ID # 451810, Galley Steward, Carnival pride with ( Scott Nelson ) Director Human Opetations, Ship board Human Resources, Carnival Cruise Line
Thank you


manohar.k June 30, 2014 at 8:23 am

Sir, I am manohar from india. My life ambition is working at our CARNIVAL CRUISE LINES. so, If any chances, please appointed me. I will do my best and hardwork.


K. Manohar


yudi aprianto June 26, 2014 at 2:35 am

Dear Sir

with this email i would like to ask, but i don’t know with who and where i should be ask to.
i am ex crew member with id 428393 last vessel on ms Carnival Dream Port Canaveral on 2013, my question is, can i apply as an employee as well, if i take resign already?
and what should be i do for re employee as well,
my last position as galley supervisor since 2009 until 2013.

please help me to get it information done,,

Best Regard

Yudi Aprianto


Z.s.dlamini June 24, 2014 at 3:53 pm

I have received an invitation to ” carnival corporation &pcl Job Application form to fill for a job. I would like to know if is not a scam. The headquarters is in Australia.


Thilaga June 6, 2014 at 3:21 am

Please confirm if the job offer mentioned email is not a scam


Sunil XXXXar June 2, 2014 at 12:09 am

Dear sir i got mail from . for a job .
dear sir i just want to confirm that this mail was true or fake . please reply this mail as soon as possible

with regards
Sunil XXXXar


praveen.p May 9, 2014 at 7:16 am

Dear sir i got mail from . for a job offer letter . post was public relation officer reporting to admin management . job code: GRF/JB/VOL/05330/FILE0134/CARNIVAL .
dear sir i just want to confirm that this mail was true or fake . please reply this mail as soon as possible

with regards
praveen .p
palakkad , kerala , india
mobile :9037467547
mail id :


shesh July 23, 2014 at 8:41 am

one of my friends recieved the same mail on 21 july with the same job reference number as u have recieved. i m sure its fake buddy. his JOB CODE: OUR REF: GRF/JB/VOL/05330/FILE0134/CARNIVAL….


jacqueline cole March 17, 2014 at 11:43 am

Royal Carribean Cruise is offer a special where kids are free. Will you offer this promotion to stay competitive?


Kelly Flanagan March 11, 2014 at 6:24 pm

Good afternoon,
I have an amazing product that will sell like crazy in your onboard crew shops. I have not contacted any other cruiselines yet, and would like to discuss this opportunity with you first. Please contact me at your earliest convenience.

Kelly Flanagan


Anna February 27, 2014 at 2:29 pm

I am going to start with never traveling on a carnival cruise line again. We have a FBI case against a security employee. My fiancee and I were in the shower when we heard a beeping and so he gets out of the bathroom which is tiny btw and sees it is the smoke alarm. A minute later security comes Knocks on our door to check and says it is probably from the steam from the shower. He calls it in as a false alarm and as he is walking out opens my bathroom door with me naked in there with a towel in my hand. My fiancee slammed the door shut and said what the hell are you doing I told you my fiancee is in there and he replys I didn’t see anything sorry and leaves. We than go to customer service and all they wanted to do was say sorry it was a mistake.


Michelle August 6, 2014 at 6:22 am

What ship were you on and did you happen to get the security guards name?


John Ellis February 14, 2014 at 4:56 pm



Annie Jones January 17, 2014 at 4:27 pm

Did you witness my fall down the stairwell on Saturday, Jan.11, 2014? This happened at the end of the Carnival safety drill on Fascination. I used a cane to get around just about everywhere. Let me hear from you. Thanks!


Paula Flemming December 19, 2013 at 9:16 am

We are interested in taking a World cruise on a Princess cruise. My concern is that it appears that the ship goes into active piracy areas such as the South China Sea and the Gulf of Aden. What has Carnival Corporation’s experience been in the past? What security measures do you have in place to prevent an act of piracy?

Thank you,
Paula Flemming


Ray Mullen December 15, 2013 at 4:46 pm

Our first time on Carnival out of Charlston was anything but fun —should have researched college break—but with that said my wife and I still enjoyed places we have not been to …and thats why we tried the last 3-day from Norfolk.[ we are an hour and 30 from port]
But I did get her on the last 3 day out of Norfolk …and we ”’HAD A BALL” ,please come back to Norfolk…We are not new to cruising , Royal,Holland ,Celebrity and Noreigen…
I can say we would do 3 or 5-6 day at least once a year along with other cruising each year
its just the air-fare that’s a lot out of pocket ….
Come back—Please…
Thank you, Ray


Saverio Morea Jr. October 20, 2013 at 8:59 am

My family and I sailed out of Norfolk, VA 10/13/13 on the Glory. The overall cruise was good, although there was one major problem the first full day of the cruise. I am a large man at 330 lbs. and when sitting in most restaurant booth’s it is tight and uncomfortable for me. Our first time in the main dining room the hostess seated us in a booth, I tried it out and then asked to be moved to a free standing table with chairs. She then walked over to the maitre d’, pointed at me and then they both started laughing! This made me feel about 2 inches tall and left a very sour taste for the rest of my cruise. If this is the type of staff that Carnival is employing I doubt I will cruise this line again.


Albert Wong July 10, 2013 at 1:21 pm


I booked two staterooms in July 4 for the July 29 cruise from NYC. The customer rep automatically added vacation protection (additional $369) without my authorization. I spent the entire morning trying to “fight” for a refund on an optional charge I never wanted. Long story short, a “supervisor” Norma Graciano basically said, “sorry but nothing I can do for you.” NEVER cruising with Carnival again! Very disappointed with their response which makes me wonder if adding optional charges is a standard practice.


richard guinn June 5, 2013 at 3:32 pm

why miami fort lauderdale new orleans norfolk is cheaper to cruise then galveston tx


Catherine Rivera May 3, 2013 at 5:05 pm

I’m booked for sailing on June 3 2013, someone has backed out and I called today to change a name and was told I had to pay another 200.00…I think this is crazy because its not like Carnival has to do anything but input into the computer. I could understand if I was canceling all together but I’m not. I print my tickets I print my boarding pass, I print my luggage tags! Anyone have a number to Corporate to a LIVE person and not a machine?


William Erickson April 23, 2013 at 2:32 pm

I was on the Carnival Paradise last week and enjoyed a cruise to the Cayman Islands and Cozumel, Mexico.

I noticed the small chocolate bars that were in our staterooms each day. Since I work for a company that produces chocolate that caught my eye. I was hoping you can give me a contact name for the company that makes the bar for Carnival. I would like to contact them about the use of our chocolate.

I thank you in advance.


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