Captain D's Seafood Corporate Office - Corporate Office HQ

Captain D’s Seafood Corporate Office

How would you rate your experience with Captain D's Seafood ?

[Total: 51    Average: 2.3/5]

Captain D's Seafood Corporate Office Address

Captain D's, LLC
624 Grassmere Park, Suite 30
Nashville, Tennessee 37211

Contact Captain D's Seafood

Phone Number: (615) 391-5461
Fax Number: (615) 231-2309
Website: http://www.captainds.com/
Email: Email Captain D's Seafood

Captain D's Seafood Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Captain D's Seafood Executives

CEO: Phil Greifeld
CFO: Keith Davis
COO: Tim Ward

Captain D's Seafood History

Captain D’s Seafood was founded in Donelson, Tennessee, in 1969. The company offers casual dining and a seafood menu which includes items such as hand battered fish filets, local fish entrees, seafood sandwiches, and regional favorites. The restaurant chain also serves cole slaw, French fries, green beans, and baked potatoes, along with other side dishes.

As of January of 2016, the company has 520 locations, most of these being franchise operations. The company went through bankruptcy proceedings in 2000. Since this time, the chain has been sold several times. In 2013, the company was sold to Centre Partners.

Captain D’s Seafood has received several awards, including National Restaurant News award for Best Menu Revamp in 2007 and other awards locally. The company has also seen 18 quarters of increased growth at almost all locations.

Captain D's Seafood FAQs

Question 1: What is the phone number for Captain D's Seafood?
Answer 1: The phone number for Captain D's Seafood is (615) 391-5461.

Question 2: Who is the CEO of Captain D's Seafood?
Answer 2: The CEO of Captain D's Seafood is Phil Greifeld.

Question 3: Who founded Captain D's Seafood?
Answer 3: Captain D's Seafood was founded by in .

{ 28 comments… read them below or add one }

John chicoine July 31, 2019 at 2:00 pm

While in Summerset Kentucky the young lady at the counter was being rude and not paying attention to what I was requesting then wanted to change my order then stated I can do it cheaper if I change your order then with a smart remark I will change it so it will cost you more . Was then informed there is no customer cards and no store number . So that led me here . Good luck with this store I will never be back

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Marcia Applegate June 24, 2019 at 5:29 pm

I would love to know when you are going to build more Captain D’s restaurants in the Tulsa, Ok. area. I used to live in Lebanon, Tn. and they had the best food there. Currently all I can find is one in Tulsa and it isn’t in a very safe area. I would love to see one in Broken Arrow or Catoosa, Ok. area. If it’s in the plans to build one please let me know where and when. Thank You so much.

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Taiwanna Grizzard June 22, 2019 at 8:44 am

I went to the captain d’s on North memorial parkway in Huntsville the manager and employee was in a heated argument I started to leave but I stay and eat the manager made the employee clock out and go home the cashier said this not the first time they got into it really why would she say that I want be back no time soon 😠😠😠😠😠

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Andy willard June 4, 2019 at 8:51 pm

Why is everything put up hour and a half to two hours before the restaurant is supposed to close ? I’m in Smyrna Tn 6/4/19 at 7:35pm …. will be my last time coming here ….

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Cindy Farquhar May 13, 2019 at 7:27 pm

This is my second attempt to reach anyone who may care. I drove through the Captain Ds on Admiral in Tulsa, Ok. on May 3, 2019, where I ordered two of the Shrimp, Crab Cakes and Fish dinners. We were staying at a hotel near the airport and it was not until we were back in our room that we discovered how totally messed up our orders were! We had one box of just fish and hush puppies and one large box of fried okra ( which was quite good! Good, because it was the only thing I ate). We were charged for what we ordered but did not receive! Tried calling that location and no one answered the phone. Tried calling several times! Now when we drove through, we were the only people there and unless all of TSU went there after we left, they were not unnaturally busy! This is my second attempt to bring this to Corporates attention. I at least expected an acknowledgement of my initial complaint. Or is this the attitude to be expected from this company?

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anonymous May 25, 2019 at 1:06 am

Sorry for what happened but now I am thinking I will never get a response since it has been more than a year. Clearly said I had a shellfish allergy and I looked before leaving the drive through (another state) and though the yeast roll was on top but when I reached my destination, it was a shrimp kabob instead contaminating all of my food. It would be so simple to give me a couple of gift certificates or replace my meals but I emailed so not certain if I reached corporate office. Yet, I keep getting surveys about my visit and I have not been back since because of no resolve and that was my most favorite seafood place! Shame!

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MS. WILLIAMS May 2, 2019 at 11:17 am

I AM EXTREMELY DISAPPOINTED IN THE SERVICES THAT I RECIEVED ON 5/1/2019 AT 18:19, AT 4209 Hacks Cross Rd, Memphis, TN 38125 WITH THE STAFF AND ESPECIALLY THE MANAGER. THE MANAGER WAS EXTREMELY RUDE AND ARGUEMENTATIVE TOWARDS ME WHEN I NEEDED ASSISTANCE ABOUT MY ORDER. I SPENT OVER $25 AND I FEEL AS THOUGH I WASNT TREATED FAIRLY. I CALLED ABOUT TWO MISSING ITEMS THAT I PAID FOR, BUT WERE NOT IN MY BAG. EVERYTIME I WOULD STATE MY CONCERNS, THE MANAGER WOULD ABRUPTLY AND RUDELY OVER TALK MY COMMENTS WITHOUT HEARING THE WHOLE SITUATION. HER HORRIBLE DEMEANOR LEFT ME FEELING LIKE MY CONCERNS ABOUT MY MISSING ITEMS DIDNT MATTER. I FEEL THAT AS BEING A CUSTOMER IT IS UNPROFESSIONAL TO START ARGUEMENTS WITH PAYING CONSUMERS. THIS IS NOT THE FIRST TIME I HAVE EXPERIENCED THIS TYPE OF RUDE BEHAVIOR AND HORRIBLE ATTITUDE ISSUES WITH THIS PARTICULAR MANAGER AND LOCATION. MY ORDER NUMBER IS #0406. IT IS IMPORTANT TO ME THAT I SPEAK TO HER SUPERIORS SO THAT SOMEONE IS FULLY AWARE OF WHATS GOING ON AT THIS LOCATION. PLEASE CONTACT ME IMMEDIATELY. I HAVE NEVER BEEN TREATED THIS WAY AT ANY ESTABLISHMENT AND THIS EXPERIENCE IS WEIGHING HEAVILY ON MY MIND AND SPIRIT. THANK YOU. HOPE TO HEAR FROM SOMEONE SOON.

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Sam Astin March 7, 2019 at 7:32 pm

My wife and I were eating at Capt. D’s in Monroe Georgia on Thursday March 7,2019 I went to get some unsweetened tea in the dinning room the UN sweet tea container contained sweet tea I notified an employee of the mix up there was no UN sweet the whole time we were eating our meal an employee finally brought out some Unsweetened after we had finished eating To me this is poor customer service WE asked several time about the tea and were told that it was making

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Cathy Rentz December 30, 2018 at 2:59 pm

Poor customer service at Fayetteville, Ga location. Attempted to order 3 different times and was interrupted by young girl talking to coworkers. The customer prior to me 1st order was wrong then waited at least 5 minutes for the same girl to hand him his order that was ready. She stood right next to his food and was talking to coworkers again not paying attention to the customer. This girll needs some basic training in customer service etiquette and overall training in manners when dealing with customers.

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Lina Khiev December 14, 2018 at 8:28 pm

I order from the Captain D at 5316 Sunset Rd Charlotte, NC 28216. I order 1 fish and shrimp dinner with okra and corn and 1 fish and shrimp dinner with baked potatoe and okra. I went thru drive thru at 7:01 pm per my receipt. I waited at the the drive thru for 2-3 min and the cashier told me to park up front and they will bring my food to me. I waited 20 min and a guy gave me my food. I did not look at my meal since the guy said everything is in there. When I got home and I looked at my food the shrimps were missing from both meal. I called the store to speak with the manager to let him know that shrimp was missing from the meal. He ask me if my receipt said fish and shrimp and I said yes. He asked me to bring the food back in with my receipt. I told him that’s not possible since I’m already home. He then started to ask a lady if she remember someone ordering 2 fish and shrimp since there was no shrimp in her meal. I hear the lady say did she looked at her receipt and it said fish and shrimp. I said yes and the manager ask me again if the receipt show that. I then told him never mind since the manager and the cashier did not want to admit that they messed up my order. The manager was unprofessional and rude. I am looking at my receipt and it clearly say fish and shrimp. The receipt show it’s store# 205977. Chk 1153 dec 14’18 07:01pm.

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Joyce R McGuire October 28, 2018 at 2:57 pm

I was given the wrong order AGAIN at the Fairview Heights,Il store and this is not the 1st time..Also was in line 20 minutes(with 1 car ahead of me drive thru) and when I got to window the lady said they were out of hush puppies, did I want bread or it would be a couple minutes, I said I referred the hush puppies.. OK,finally got my order, drove the 5 miles back home(passing Long John Silvers) which I can say I have not gone to in over 5 years,, Opened my box and the order was 4 shrimp and a soggy , rubbery piece of fish, I had ordered the 10 pc Senior shrimp meal,,also ask for cocktail sauce, and got tartar sauce and catsup, guess I was suppose to make my own.Tried calling and someone would pick up the phone and hang up not saying a word,, this happened 4x.The lady who was taking the drive thru orders was nice enough but something is WRONG!!!!! Will not be going back.. Long John’s here I come

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Rebecca Smith October 2, 2018 at 9:11 pm

We to Merchant Rd in Dallas, Ga for supper order the $4.99 meal one fish and catfish tenders when we got the order the catfish tenders was nothing put little round hard catfish. We took back and ask for manager and she told my husband that is the way they come, you could hardly eat them. It was like the pieces that came off the catfish when they fried them. Very disappointed with our meals. We always go to this one it is closes to home. The last couple of times we have been service not good. There was a lady that fell and she spill her tartar sauce we help her up and the other lady told the front to please come and mop and that lady slip in front of the condiments and put a paper towel down told them they needed to mop there when we left the paper towel was still laying there and not had been mop. There was not a table that had been wipe off the whole time we were there. it was not busy it was around 4:30 on a Tuesday. You need a manager that wants to work and have a good store.

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Amanda Jefferson September 16, 2018 at 8:42 pm

My husband and I went to Captain D’s in Northern light 9-16,2018 about 8pm in the drive Thur the lights was turn off and the doors was lock nobody taken our order.it was two workers in the restaurant they said they was closed because they short of staff

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Rebecca D Heath May 24, 2018 at 9:22 pm

RE: Captian Ds Horn Lake, Ms

After spending 30 minutes in line for dinner, not only was it cold…but WRONG. I will never spend a dime of my money there again and I’m sharing my experience on social media. It was HORRIBLE. I paid WAY too much for this cap.

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ep May 19, 2018 at 5:52 pm

crossville TN has drug users / dealers working there that are blatant about it and say it is ok since capt d’s does drug test.

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Susan Green March 15, 2018 at 2:54 pm

Went to the store in Smyrna, GA store #3634 and was in in drive up for 20 minutes before I got to the speaker to place my order then had to wait 25 minutes before I got my food. When asked the cashier what was taking so long she stated it was the back room. Really unbelievable how long it took. So many people in the drive threw were leaving. I think this is und ceptable. Will not be going to that store again

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Susan March 14, 2018 at 4:09 pm

The store on Hwy 80 in Clinton, MIssissippi is a big disappointment. IT is in terrible shape. The dining room and windows were filthy. The bathroom was unusable, disgustingly so. We never even got our food, so we had to ask for our money back. Another woman in the store waited for 50 minutes for hers. I have been to Catain D’s in many different locales and have never experienced such.

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Aj March 10, 2018 at 8:14 pm

Went to Captain D’s to order southern style fish dinner and got home and found out I had a salt and pepper fish dinner instead. I was upset and didn’t feel like going back out. The fish have been sitting there all day it was dried out and cold. I called the store and spoke to a mister Swan who told me if I could not bring it back the same night to hold on to it and bring it in tomorrow. I was upset about it so I took it back. I asked the cashier if the manager was in and he said no but mr swan is in. This man walked up and flirted with 2 woman who were waiting on sauce that he had in his hand. After he finished entertaining them he asked if he could help me. I showed him the food and told him that this is not what i offered and i would like my money back. He tells me it is what I ordered. I tell him look I’m unhappy can I just get my money back. He then says I’m trying to fix everything why are you getting an attitude. I never once had an attitude all I asked was for my money back because that was not what I ordered that it was not what was shown on the menu and I just wanted my money back. I had to leave my house to take the food back to the store where they acted as if I was in the wrong and then had to go to another restaurant to buy food so that I could have something to eat. I’m very disappointed in Captain D’s I don’t know who this mr Swan is but I was very disappointed in the way that he handled the whole situation. Then he gave me a bogus complaint phone number.

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YaWanda Hicks May 1, 2017 at 11:16 pm

I have been a loyal customer for many years. Never again! Earlier today I had my husband pick up a seafood feast for my family from the Five Points West location, here in Birmingham, Alabama. After fixing everyone a plate my 18yr. old granddaughter comes to me with her plate telling me that her stuffed crab has a roach in it. I was dismissive, thinking that she was just being dramatic, as I know she can be. I so wish that had been the case! Upon looking at the thing it clearly had what appeared to be roach legs hanging out of the sides of the shell! I got a knife and dug it out. A roach, cooked roach, legs and all! I took several close up pictures, as well as video of this thing from different angles. I loaded up the food that I had purchased, along with the stuffed roach crab to return to the restaurant to make a complaint and get my money back!! There is no way I would want any part of that “food”! Get there and wait 10 minutes to be even recognized. That’s strange considering that no one else was standing there. Especially since I have part of a stuffed crab sticking on the knife on a paper plate with the roach cooked into it! When I finally asked to see a manager and waited for her to decide to come out of the back, her response was that I must not know that crabs have eyes! I don’t have time for ignorant people, so I left. I know that crab eye’s don’t have roach legs! I know how to contact the health department! I know how to contact an attorney! I know how to contact the Better Business Bureau! I also know how to contact the Attorney General’s office! And I will!!

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April March 28, 2017 at 10:30 pm

Hello. Ive been in the resturant business for 10 plus years and can appreciate good food service. Its hard sometimes to please everyone but it isnt rocket science. Ive been eating at captian ds since i was a little girl and food love the food. On 3-27-17 i was in the drive thru ordering my food a couple minutes before 10pm. After i completed my order i drive forward to the pay/pick up window. There was a lady sitting behind me. Waiting to order and the cashier told her they were closed and didnt take her order. I was shocked because she waited to order and didnt get to. In my day we took care of all customers in line and never turned anyone away.
Then tonight on 3-28-17 i was the last car in line approached the speaker 2 or 3 minutes before 10. My husband and i sat there for 5 minutes and nobody took our order. My husband said hello to the speaker a few times still no response. We drove off and i was an upset customer/wife. These people were only concerned about 10 oclock and getting off work…which i cant blame them…but finish your job dont be lazy
904760XXXXX-ABrooks

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Sherry A. Colleton April 25, 2017 at 2:45 pm

Im so glad you wrote in. I am management at Captain D’s Woodlawn Road, Charlotte, NC if you are ever in town please stop by in the evening. The very same thing happened to me at a local restaurant and I was furious. I run the drive thru at our store and we never close the window before closing hours. If its 10:59 and the bell rings we will take your order. On behalf of my staff I would like to apologize. So, tell me how should we handle a situation such as yours next time. Its not a matter of being lazy we have families that we want to get home to. Why wait so late to come tp the drive thru or maybe call ahead.

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Michael Dylewski February 28, 2017 at 5:55 pm

My family and I stopped at a local D’s (which I can say is my fathers favorite fast food seafood restaurant) on February 10, 2017 at store 3797 in Augusta Georgia. The store was busy not in my opinion not THAT busy. Our order (of 4 dinners) was accepted quickly. However, we had to wait about 20 minutes before our food arrived. With the delivery, we noted to the employee that we placed a “dine in not to go order” (our meals were bagged to go) were no utensils and were missing a dinner. We were informed that the last dinner was still working and utensils were on the way. After another 10 minutes, my father leaving his meal, went to inquire about both utensils and the missing dinner. A few minutes after, I went to check on the missing items and my father. I found out the missing dinner in question (which was an order of clams and four pieces of shrimp) was “working”. I inquired about and received missing utensils returned them to our table and continued to wait. Another 15 minutes or so later (nd my father not returning with the missing dinner yet), I went to inquire. Finding out that the missing “little meal” was just sitting on the back counter “waiting on some one to pick it up”. All in all we were in the facility almost a hour before we all had our respective dinners.
Being there were no apologies from the store employees or management, and at the point of finishing our dinner, the facility was quite busy so the decision was made not to interrupt the store manager with a complaint. On the receipt was the name and number of the “Area Director” which I called there in the parking lot. I received his voice mail (was not surprising since he should not know my name nor phone number), left him a brief and calm message requesting a call back due to a customer service issue. I am in the customer service field also and know taking care of your customers needs both large and small is a MUST and certainly a priority. I was not expecting a quick response (even though his contact information is there clearly in black and white) but after 2 days without a return message I was not too happy. There for I want to the website captainds.com and filed a complaint. Silly me, I was under the assumption that the web site would get a return response but to my despair……nothing. Contacting a company “Area director” and no response was bad enough but NO response for the company’s web site was the icing on the cake. I am no quite disappointed Captain D’s customer at this point.

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Tasha Smith December 15, 2017 at 12:09 pm

Captain D’s customer service has really changed. Last night the Captain D’s in Orlando FL (6027 w colonial dr) closed there dining room area at 9:30. They staff place the dining room chairs on top of the tables when there were guest still eating in the dining room area. Someone in corporate really needs to get a hold of the customer service at there restaurant. This is really poor service it makes the company look really bad.
Not a happy person

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Robert Nabity January 7, 2017 at 1:35 am

My girlfriend went to the Captain D’s (store number 205853) at 8090 N Davis Hwy, Pensacola, FL 32514 on 12/29/2016 at around 1600. She went their to get a gift card for $25 for my birthday. They happened to be out. When she asked when they would get some they said they didn’t know and that she could go to another store to get one. Then they turned their back to her and started their conversation back up with no regard to trying to find out when they would get more gift cards in. The store manager Joe Vandell was the one in back cooking and just stated “No, we don’t have any”. The entire staff from top to the floor crew were rude and disrespectful. The next day my girlfriend went to Wendy’s to get the $25 gift card. I guess this is the kind of personnel that Captain D’s recommends since the problem started from the store manager, not having any gift cards, and then not caring what his staff does. I am very upset and frustrated with this service she has received.

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Evan Johns November 6, 2016 at 9:36 pm

I was in the Seneca Sc store on 11/6/2016. Got home with my wife and our food was completely wrong. I called the store from 8:30 til 9:20 and either there was no manager at the store when someone answered or they just let the answering machine pick up. These was odd to us since 10 min before they had 2 managers there by the name of Brittany and David. Its nice to know they dodge customers. Will not go back

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Christopher Kays November 4, 2016 at 9:25 pm

11/4 19:20pm clarksville, IN.

I purchased the seafood feast with broccoli and green beans. I have a family of 4 and was stopping to pick up dinner. When I got it home we realized the quality that we were expecting was NOT there! The shrimp were the size of dimes and nickels and VERY over cooked! The crab was uneatable and broken, i literally tossed it in the garbage. The fish was not fresh and rubbery… It has been well over a year since I have bought anything from Captain Ds because I simply isn’t a healthy choice. This experience ensures that My family and I will NEVER be back.
You are serving trash!

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Gloria Johnson October 16, 2016 at 1:39 pm

I recently visited.store # 3510 I am sorry to say my fish and hush puppies were not fully cooked. this is a.serious health problem that needs to be addressed with this store

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Gloria Dowdell August 1, 2016 at 7:40 am

I recently visited your restaurant on Wrightsboro Rd. in Augusta, GA on July 29, 2016. My complaint from this visit was the service and food preparation. Upon entering, there were customers sitting and waiting for their food. After placing my order, I talked to a waiting customer who said they had been waiting for 30 minutes. I noticed the drive-thru line was backed up and the employees and cook were not being cordial to each other. There was loud talk back and forth. It took about 20 minutes to get food and when it was received, it was not hot even though I was told it had to be cooked fresh. I must say, this was my worst experience at any Captain D’s that I have visited. If I am in the area again, I will not be visiting that restaurant.

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