Cafe Rio Corporate Office - COHQ

Cafe Rio Corporate Office

How would you rate your experience with Cafe Rio ?

[Total: 13    Average: 2.2/5]

Cafe Rio Corporate Office Address

Cafe Rio, Inc.
2825 East Cottonwood ParkwaySuite 360
Salt Lake City, Utah 84121

Contact Cafe Rio

Phone Number: (801) 930-6000
Fax Number: (801) 930-6090
Email: Email Cafe Rio

Cafe Rio Facts

Date Founded:
Founding Location:
Number of Employees:

Cafe Rio Executives

CEO: Dave Gagnon
CFO: Steve Vaughan

Cafe Rio History

Cafe Rio was founded in 1997 in St. George, Utah, by Steve and Tricia Stanley. The company operates a chain of Mexican inspired food.

In 2004, the company was purchased by a group of individuals and Apax Partners. In  2004, the company had 6 locations. Today, Cafe Rio has more than 100 locations in 12 states. Each location offers new recipes inspired by food from Southern Texas and Mexico. Food is made at each location from scratch, with red chili’s imported from Mexico and green chilies from Hatch, New Mexico.

Cafe Rio has won nearly a dozen awards, including the Best of City Search in 2005, 2006, and 2007, as well as winning Best Burrito award from City Weekly in 2004, 2005, and 2007.

Cafe Rio FAQs

Question 1: What is the phone number for Cafe Rio?
Answer 1: The phone number for Cafe Rio is (801) 930-6000.

Question 2: Who is the CEO of Cafe Rio?
Answer 2: The CEO of Cafe Rio is Dave Gagnon.

Question 3: Who founded Cafe Rio?
Answer 3: Cafe Rio was founded by in .

{ 8 comments… read them below or add one }

Liz April 3, 2018 at 2:34 am

I am a regular at All cafe rio locations in Las Vegas. I am a working professional and I LOVE cafe rio. Recently I have made alternative meal choices. Blue Diamond is my local location and id have to say that I have driven an extra 10 miles to go to another location on Eastern. Both locations have disappointed me. Everything I have enjoyed from cleanliness, quality of food, environment and customer service has failed. Its been MONTHS since I’ve been disappointed in hope of management noticing the flaws as I see them. If I see them, others will. But unfortunately there has been no change.

Food is not consistent with taste, smell, consistency and appearance
Display in restaurant has rotten limes, lemons, discolored , not fully stocked.
Environment is lacking maintenance; light bulbs, trash cans full, cleaning rags left on tables, dirty tables, custom cafe rio juices empty, Maintenance on juice and soda dispensers, utensils not stocked, dirty hot sauce bottles.
Customer Service is horrible in exception to 2 employees.

I would love to speak with someone from corporate in hope to assist in making these restaurants better. Cafe Rio is amazing when its 100%. Please contact me anytime.

Liz Lopez


Md Rowson Jamal Siddique October 29, 2017 at 6:26 am

I want to take franchise for Fiji Island. So please let me know what procedure we will follow for take this opportunity.
Please note my email
Cell: +679 86XXXX1


Tanya Burney October 17, 2017 at 9:46 pm

Just wanted to let you know what is going on at the Cafe Rio in Irvine CA.
Today I went in there around 4:45 to order dinner to go. There were four people in the back prep area where the queso is made messing around, laughing and carrying on. What caught my attention was that one of the employees was putting food in his mouth and he was wearing food prep gloves. I thought it was odd first because he was eating in the prep area and second he was wearing food prep gloves. I watched him while he ate. He then walked over to the tortilla station and started making the small tortillas without changing his gloves.
If that wasnt enough, the other three workers decided to put visine into each others eyes while one of them was making queso. Were they all stoned??? Who knows but the fact that they were dropping Visine in their eyes while the girl was stirring queso is dangerous.
This location seems to have poor management. This is not the first time I have had less than par dealings with them. A few weeks ago I ordered Cafe Rio online through the doordash app. I asked for a bean and cheese burrito. Instead of getting a bean and cheese burrito I got a burrito with beans, cheese and rice. I cut the burrito in half and tried to take out some of the rice and found a hair which was about 2.5 inches.
I am contacting the health department at this point.


Bob September 26, 2017 at 3:41 pm

$5.00 credit sign at SLC airport if you d o wnlo a d their app. Downloaded the app, the told needs to be d o ne on facebook. Created a Facebook account and then the site says the offer has expired. I am DONE with Cafe Rio, will never set foot in the place, gain. Ever….


Melissa Atkinson June 23, 2017 at 8:08 pm

My family have been always been loyal costomers at Cafe Rio. We go almost weekly. But I have to to say that in the past few months we have been very disappointed in it. We usually order to go and eat at home and about 80% of the time the order is wrong or they forget to give us what we ordered. We usually have to drive back or deal with it. I would say in the last couple months we have had our orders screwed up 4-5 times! They will forget to give us dressing we ordered. Recover acdofferent meat than ordered. Quesadillas were corn not flour one time so kids wouldn’t eat them. We normally try and check to make sure it’s all there. Last week my salad was supposed to have NO beans but instead had extra. So I couldn’t even eat it and did not want to drive back to correct it. Not convenient. We have been so disappoint that we may stop going there, but our kids like to go so I keep hoping it will get better. When I do go back and ask for refun the manager has told us they cannot do that for us. I found that to be very poor in costumer service.


jane green March 21, 2017 at 8:21 pm

I went to the cafe rio in bountiful 234 S 500 W i originally want a steak burrito which they told me they were out of steak so my husband and i ordered pork instead and a nino quesadilla for my 4 year old. As i ordered i noticed the food station was horrible there was food all over the place which wouldn’t have been so bad except that they weren’t changing the containers they were bringing the bags of sauce up front pouring them in including the black beans which really grossed me out i told them what i had as i payed i saw them brink the nino quesadilla over but when i got home it was not in my bag which made me mad because now i have my 4 year old crying because he didn’t have anything to eat i have never had such a bad experience as i had at this one


Sylvia Greiss March 16, 2017 at 8:49 pm

The gym I called was ” La fitness ” queens location
That was the first time I had someone laugh at me for asking about part time jobs. I am shocked and this whole queens location need to know what customer service is all about because clearly they have the wrong people answering phones where potential customers and people have basic questions thinking it’s simple to answer them. Yet I was insulted and mocked, as an Egyptian American I can not let this go without a lesson for everyone that made my experience of asking about a job such a horrible one.


Sylvia Greiss March 16, 2017 at 8:44 pm

I called to ask for a job. The person so called customer service representative laughed at my question. Now I thankGod I see what kind of people work there and no thank you I wouldn’t want to be there work there or workout there because I believe everyone should be treated with dignity and respect despite anything. And lesson about customer service : it’s not about U and ur lil ego. It’s putting that aside and doing ur job and answering simple questions ! Wow not so hard to do right. Anyway learned a lot from today’s experience and I look forward to seeing how this location handles the worst customer service situation I had to face today. Let’s learn to be decent people.


Leave a Comment

Want to make sure Cafe Rio sees your comment or complaint?

Share your experience to get more attention.

Previous post:

Next post: