Bose Corporate Office - Corporate Office HQ

Bose Corporate Office

How would you rate your experience with Bose ?

[Total: 11    Average: 2.1/5]

Bose Corporate Office Address

Bose Corporation
100 The Mountain Rd
Framingham, Massachusetts 01701

Contact Bose

Phone Number: (508) 879-7330
Fax Number: (508) 820-3465
Website: http://www.bose.com
Email: Email Bose

Bose Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Bose Executives

CEO: Amar Bose
CFO: Daniel Grady
COO: John Coleman

Bose History

The Bose Corporation was founded in 1964 by Dr. Amar Bose.  Bose was a former MIT graduate student who began to research reverberant sound quality after buying a sound system in college that disappointed him.

The company’s first loudspeaker was the model 2201.  It was a commercial disappointment.

In 1968, the company unveiled the Model 901 loudspeaker.  It marked the company’s first success.

In 1970, Bose filed a lawsuit against Consumer Reports after they gave the 901 a bad review.  Bose would eventually lose the lawsuit in 1983.

In the 1970s, the company began researching car stereos.

In 1972, the company began selling speakers targeted to professional musicians.

In 1984, the Acoustive Wave audio system is introduced.

In 1990, the Lifestyle Speaker systems are introduced.

In 1993, the Bose Wave radio is launched.  The Wave radio would eventually become their signature product.

In 1999, the company begins selling from their website.

Today, Bose operates 8 production facilities and 153 retail stores nationwide.

Bose FAQs

Question 1: What is the phone number for Bose?
Answer 1: The phone number for Bose is (508) 879-7330.

Question 2: Who is the CEO of Bose?
Answer 2: The CEO of Bose is Amar Bose.

Question 3: Who founded Bose?
Answer 3: Bose was founded by in .

{ 30 comments… read them below or add one }

SK JAIN September 23, 2019 at 3:15 am

Sir,

Thru this letter we wish to highlight our complaint towards the lacklustre attitude of BOSE stores staff of Bangalore & CP showing their negligence, neglect & slackness towards customers. In fact they are only trained being rosy & shiny towards the prospective buyers visiting the store & are totally casual displaying utter lack of knowledge in customer service.

This poor, pathetic attitude was never expected by us who are using different Bose products since last almost 12 years.

We bought a non-powered soundtrue ultra in-ear headphones from Bose CP Store on 17-11-2016 vide invoice no. 461011204, product serial no. 069738P61820638AE, item No. 741629-0070. Due to poor quality of plastic / material used, a crack has developed on the earphone.

While in Bangalore, we went to MG Road store. They informed that since this product is a non-powered speaker having warranty of 5 years, so, shall be replaced. For that we need to approach same store from where it was purchased & on showing original bill (which is a must), it shall be replaced there and then.

It took us some time to trace the bill of our three year old purchase. Finally we were able to locate it. On some work in Delhi, we came to Delhi and visited CP store yesterday. To our utter displeasure & disappointment, we were told that store deals only into sales & they do not accept items for service. We even mentioned that we have been guided by Bangalore store to contact you & that the reason, we have come all the way from Bangalore. Then the staff told to contact some Saket Service Centre. When we insisted that you keep the product & send to service centre, we were straight away refused for any help except of noting down our name & contact no. with a promise to call again tomorrow between 11.00-12.00 noon.

We had never in our dream could have expected such type of inconvenience.

We shall request you to kindly look into the matter on urgent basis & arrange to do the needful asap to maintain the name & goodwill of BOSE Corporation & products for which they are known form all over the world..

Thanks & Kind Regards,
SK Jain
981101XXXX.
Delhi. India.

Reply

Ron Harmon June 27, 2019 at 3:55 pm

Very disappointed in Bose. Definitely not worth the money. Bought my wife a Soundlink Revolve for Xmas 2017. Worked 3 or 4 times, now it does not charge. Bose store people saying Bose as had all kinds of problems with this products battery, and the battery needs replaced. Sent it to the repair shop, got it back and tried it— it worked. Plugged it in and tried to use it again…. same thing does not charge? Called and CS said the repair center (see RMA S060548771) said there was nothing wrong with it, all they did was upgrade the software. The paper I received back, shows they replaced 7 parts. In any case, this is a $200 paperweight. Everyone said Bose was they best … you will not be sorry, – well I am sorry because I could have bought a lot of cheap speakers for what this cost. I do not think Customer Service is very helpful, there is a lot of background noise as well. I am not seeing any reason why people think Bose is a good product or company!!!

Reply

Estela Barrios campos April 26, 2019 at 5:32 pm

very angry with the service I got a multi CD player, Bose doesn’t have it any more so they can fixed it so I got the insults they offer me a $20.00 discount for a nd adapter the cost in the store is $149.00 so I send my multiple CD player back to them I pay $129.00 and they will send me the adapter I’m very confused for a corporation like Bose this service is unacceptable

Reply

Bernice Bennett October 8, 2018 at 1:25 pm

Please help. I have sent my bose 2 times to be repaired same problem still exist. This Bose is not 3yers old. The problem is the radio will play about 2,3,or 4 hours and just stop playing. The same with the CD’S. Also the clock lose time.
I thought Bose was the top of the line in radios. I owned a Cambridge radio for 15 years never had a problem during those years. When it went out I decided to purchase a Bose. Boy am I sorry I did.

Reply

Rich Wilson October 13, 2017 at 2:46 pm

I have two original wave radio’s purchased in the 90s. The sound stopped working on one of them, and I’m told by Bose that its not repairable. A $350.00 radio should last longer than 21 years. I have a Panasonic that’s 50 years old and still working. Apparently your products just don’t hold up, after reading all of the problems above. Just to let you know, I’ll never buy another of your products. You are living off of your past reputation and that’s such a shame. Sears Roebuck’s has done the same and are about to go out of business.

Reply

Steve September 24, 2017 at 5:07 pm

Since you are a current sponsor of the NFL which I do not watch and with the situation as it is I find it necessary to not be a patron of yours

Reply

Chetna PARIKH July 12, 2017 at 2:20 pm

Your customer service has dropped a ball since 6/5/2017. I ordered a replaced Bluetooth device and it been over a month, your customer no service doesn’t want to help. I was told they can not overnight a product but it’s your mistake. I want this solved today with a phone call which I have sent many emails to you.

Reply

Neil Munro June 22, 2017 at 10:03 am

I had the great misfortune to call your Dutch office this morning to speak to a Mr Dam. On enquiring if the offered discount of 20% could apply to ex flying instructors/airline pilots I was advised that I had to show I as currently flying it would not.
As I had lost my Professional license some years ago I have not been flying. Now advised I can apply, as a diabetic, for a PPL.

It appeared to be beyond this man that we have a chicken and egg situation here. To renew my license I need to fly. To fly I need a headset. If I have a headset why do need another?
Beyond him. He also thought that airline pilots had their own sets. Not in BIA they didn’t. You had fresh cotton covers that you fitted at the beginning of the trip which you removed at the end. How many airline pilots do you see at airports with cases, suitcases and headsets? Not very many I suggest.

Completely unable to think for himself, in my opinion.
I have two words for BOSE, David Clarke.

Reply

Hanna Bready December 8, 2016 at 5:34 pm

Never have I experienced such bad customer service. Being placed on indefinite holds seems to be the only way the customer service agents know how to deal with issues. I would like someone to contact me immediately re order WH02111654. If I do not hear back before COB today (12/8), I would like to cancel my order and get a full refund within 1 business day. Honestly, worst client care I have ever experienced.

Reply

Abe Borenstein November 4, 2016 at 4:40 pm

What happened to Bose ? From my first pair of 901 speakers in the late 70’s until today I used to believe that Bose stood behind their products. I have had very few instances that equipment was not up to performance and when it did happen you had technical support to speak to the same day. On a few occasions the equipment could be upgraded for a reasonable price. Today I experienced the slippery slope of “pass the buck”. Spent close to 2 hours getting circle jerked and no a single soul(ful) who wanted ownership of the matter. This after just a few weeks where I had been told to call back after a representative said there was not a substitution product available but would be happy to do so when it was available.After the first hour a ‘supervisor” named Mars called and left a VM, OMG! now I am back on hold again into 27th minute with no end in sight. Yikes !!! they just came back on the line with another story, They can not track the call I got! Bose has fallen down the slope and no one wants responsibility. Bring back the old days when the person who answered the phone took great care in being certain that you were happy before you got off the line. Here’s the kicker, I have recorded lines and would love to transcribe them and deliver it someone who counts….I sure didn’t speak to them today. Make Bose great again!

Reply

Sharon duncan December 8, 2015 at 5:09 pm

I am a truck driver for swift I have been driving for three years my husband has been driving for over 12 years. We were to pick up a load in pheonix facility. In doing so your security officer I formed me to park in front of trailer not under it. Which I did. In a matter of minutes your employee the yard dog came up to my husband and said thanks for parking in middle of yard. Then left. Then he returned a little bit later and began berating my husband calling him a backwards hick swift driver.

Reply

Tim Clark September 20, 2015 at 7:18 am

Hello
I own 3 Soundtouch 20s, 1 Soundtouch 10, 1 Soundtouch Amp and 1 Soundtouch 10.

The sound from these machines is great. The ergonomics great. The software RUBBISH. I have had the systems and added to them for 2 years. They were new when I bought in and I believed that the software would be fixed, as it is clearly junk. It has only got worse.

Here are some issues:
== software updates don’t work, thus the software gets out of date and stops working.
== I have tried manual software updates, the system still wants to update.
== the Soundtouch app does not work well and does not connect to systems that are on my network and operate perfectly with airplay!!!! So Apple can run your systems but you CANT! What!
=== internet radio works and then stops working

Here is a suggestion
=== immediately fire the head of software and his team. Rebuild and restart. NO HISTORY NO FIXES. Fire someone and email me his/her name, I will feel better.

Now the kicker

I WASTE 10x MORE TIME ON BOSE SOUNDTOUCH than all of my other cell phones, iPads and IT combined.

Please FIRE them, please fix this

Thanks

Reply

Robert Negri January 18, 2015 at 11:42 am

Why do you list a fax telephone number 508-766-8143 which “Is Not a WORKING NUMBER????

Reply

Robert Negri January 18, 2015 at 11:33 am

Purchased a Bose Wave Music System lll along with the optional Multi CD Changer. I am missing a component. Contacted Bose by mail a month ago and to date have not received the courtesy of a reply. Poor service after the sale. Curious to see if Bose shares my comment on this site.

Reply

Robert Negri January 18, 2015 at 11:35 am

What is ” moderation “? Is that another way of saying Bose will screen my comment and if it is negative you will not post it? Do you only post the positive comments? Please advise.

Reply

Atikacuh February 14, 2016 at 11:31 pm

Customer review from the Amazon Vine™ Program () Although I have a nice Sony Bravia TV, the sound can be a liltte disappointing. This is especially noticeable when we watch BluRay versions of movies like A Bridge Too Far or The Battle of Britan the TV begins to vibrate and buzz when the planes fly over. However, not being an overall audiophile, I had no desire to install a surround sound system with five speakers. I was looking into getting a sound bar when I discovered the Bose Solo TV Sound System.The Bose Solo is a single box, roughly the size of a standard DVD / BluRay player; the dimensions are 10.25 x 20 ; the TV is placed on top of the Bose Solo. Not having to find additional shelf or floor space for the speaker is definitely a plus! According to the package, this is designed for TVs up to 32 and in some cases up to 42 . The base of the TV must not overhang the Bose Solo, or else the TV may be unstable and fall. However, the base of my 46 TV fits on top of the speaker box with room to spare.There is a very small, thin, flat remote control that comes with the Bose Solo ON, UP, DOWN, PAUSE/OFF. According to the Operating Guide the unit can be operated with a Universal Remote as well. But since I don’t have a Universal Remote, I will have to add another remote to the growing collection on the coffee table.Hooking up the Bose Solo was simple once I located the corresponding jack on the back of the TV. There are only two connections to make 1) the power cord, and 2) either the analog (red and white jacks) or optical digital audio cable. The optical digital cable is recommended for best sound quality, so I wanted to use that but had no previous experience with this type of cable. The ends of the optical digital cables have protective plastic shields which must be removed before installation, and they are fairly small. It took me some time to find the optical digital cable jack on the back of my TV. I was finally able to locate it when I turned off some of the lights in the room, and then I saw the red light coming from the optical jack! The connections on the back of the Bose Solo are well labeled and easy to find.Once the TV and the Bose Solo were connected, I turned on the new box and heard some kind of distorted sound echo. A quick trip to the troubleshooting FAQ in the operating guide informed me that the TV sound should either be disabled or the volume turned all the way down. Once I disabled the TV sound, the sound coming from the Bose Solo took over.My personal testing included turning the Bose up to full volume. The sound filled the room and in fact could be heard quite nicely from other rooms, too. I put in my go to BluRay, The Battle of Britan no distortion, no vibration, no hum. (The lack of vibration is even more impressive when you consider this rather large TV is balanced on the speaker itself!) I also listened to music from classical to metal and everything sounded beautiful! I then went back and forth between the sound from the Bose Solo and the sound from the Sony Bravia only the Bose definitely has a richer sound with more bass; the TV now sounds a bit tinny by comparison. The TV volume can be cranked up higher, but the higher it goes the more distortion and vibration come through the Bose certainly cranks up high enough to fill a room (and possibly the entire house) and there is no distortion. Although the Bose instructions explicitly state that the TV volume should be OFF, I also experimented with the Bose Solo and bringing up the TV volume to just under the point where echo kicks in, and thought that sounded great, too!The bottom line is that while the Bose Solo won’t take the place of Surround Sound, it greatly improves the experience of watching TV and movies with a richer sound quality than the TV alone and no distortion or vibration. Since it’s a single box that fits under the TV base, it doesn’t take up additional space on the shelf or floor. It’s very easy to install add the power cable to the wall and the audio cable to the TV, and you’re done!Highly recommended!

Reply

Friday Odey January 12, 2015 at 10:46 pm

To Bose management : (concerns and suggestions) Bose is one of the best electronics/musical company on earth. Your products have gained reputation all over the world. It is surprising to me that you continue to make your products some with 120 voltage majority, instead of with multi voltage 110 to 240 to accommodate your foreign customers. It does not make sense for a great company of this manitude with good products not to meet customers needs. Customers have to buy step down to hook on Bose equipments to use in countries with high voltage. What will it cost the company to incorporate this into your products. Thanks, Friday Odey. 1 609 372 ****. Email ***@yahoo.com.

Reply

Robson hall December 23, 2014 at 1:23 am

This email is for John T Coleman.

Dear Sir
My name is Robson Hall and I live in Alaska, over the years my wife and I have spent a lot of money on Bose products only to find when you have a nfl competition you exclude Alaska. I do not enter competitions, but as I’m a Pittsburgh steelers fan I thought I would enter. We do love your products, but I just had to get this off my chest. It is just as easy to get from where I live in Alaska, as anyone from New England.
I do appreciate you reading this email and thank you for such good products.
Please have a Very Happy Christmas and prosperous New Year.

Regards.

Robson Hall

Reply

Guess Who January 13, 2015 at 8:20 pm

John Coleman hasn’t been at the company for 10 years.

Reply

Thomas Pelliteri November 19, 2014 at 12:45 pm

I am in Knoxville TN as I am writing this message. My wife and I are looking to relocate here and we are here. I have been interviewing for positions and looking at other opportunities when I noticed that you have an opening for a store manager in Sevierville, TN. I would be very interested in speaking with someone regarding this position.
My background includes:
Owning my own retail store for 17 years which I built from scratch.
National Retail Accounts Manager for the Chinet Company
National Retail Accounts Manager for Clairol, Inc

Can you pass this information on to your HR Department?
I can be reached at 480-650-****

Reply

Mike Jackson October 14, 2014 at 1:02 pm

It is obvious 49ers quarterback Colin Kaepernick does not want the headphones you sent him:

http://profootballtalk.nbcsports.com/2014/10/14/kaepernick-avoids-another-fine-by-taping-over-headphones-logo/
Kaepernick avoids another fine by taping over headphones logo

Could I have his pair? I swear that if you send them to me I’ll never show up in public wearing Beats! I promise!!!

Loyal Bengals fan,
Mike Jackson

Reply

Felicia Thomas October 2, 2014 at 7:08 pm

I purchased a bose right ear bluetooth for my phone and I paid $150.00 for this device in November of last year for my birthday. I had to send this product back because it had connection and or sound problems and it was a defective make issues about A few months. It’s now been about 8 months since I got my new one and I’ve had so many more problems with this product plus what I already expressed. The thing is from my knowlege bose is a company of excellence and I received less then that with this product. I believe if you pay a decent amount on a product it should last. I refuse to cheap out and buy bose and I feel like I should have went to your competitors at least I wouldn’t feel chappy if it had been awful I would’ve chalked it up to it was badly made. This is unacceptable for bose and I hope that it won’t just be swept under the table and not rectified. I don’t want a coupon for a few dollars off because I feel like you should replace a product you stand by. Since ive had this new Earpiece I’ve had to play doctor with it. I had just chalked it up as another company that lied to its customers. The more I thought of this issue the angrier I got.I felt used and lied too. So I decided to contact your company in hope that you are what you claim to he. I hope I didn’t waste my breath as well as my money.

Reply

Rajat Dasgupta July 21, 2014 at 11:08 am

We had purchased a Bose Wave Music System in December 2010 from your store in South City Mall, Kolkata, India. The price was Rs.35,000/-. We expected that it should have worked smoothly for at least 5 years. Unfortunately, right from the start, it has been giving us trouble. We had to visit your Service Centre in Camac Street few times to get the same repaired. In fact, we had also written to you during one such incident. It appears that this piece itself had some technical faults right from the manufacturing stage. Now we are back to square one – the system has again gone bad. We again went to your Service Centre. Over phone, they have given us an estimate of Rs.14,000/- for repairing the system. When we countered them, they said that they will waive off the Service Charge of Rs.1200/-. This is absolutely ridiculous. Imagine paying Rs.14,000/- to repair a system that cost us Rs.35,000/-. We do not feel that the product is as per the International standards as BOSE proclains its products to be.We are frustrated with the product and truly disappointed with BOSE. We are a working couple and we do not have time to run behind your people constantly for repair. Please do us a favour and take back the system and give us another system that will work. In case you feel it is not possible, please at least take back the system and use it for your R&D. We will think that we have donated something to BOSE for their R&R initiatives and we will be spared the mental harassment of seeing a system that we bought with high hopes and expectation of having some great music, just lying idle in a corner of our room. We expect to hear from you at the soonest.

RAJAT DASGUPTA
+91 98312 79404
+91 98310 14900 (Mrs.SUGANDHA DASGUPTA)

Reply

Karen Sande July 16, 2014 at 8:34 pm

I may be blowing hot air in a black hole, based on what I have read above, but here goes……maybe someone will contact me and get me out of this nightmare I am in with an almost useless computer (mine) that I was left with from your tech support people remotely accessing my computer on July 11th @ 7:58pm.

I went to one of your store locations in Illinois. I told the salesperson exactly what I wanted, what my perfect idea of music on the move in my house and patio. He suggested the Sound Touch system that I could access through my home Wi-Fi set up. So, I purchased this product and it was about 1 month ago.

From the start – problems…….First the software would not load…….tech support said I needed an additional router and one would be sent at no additional charge. I received it, called tech support and got it set up. It worked for 1 week, then it would cut out or stop streaming (it had nothing to do with my computer settings). Called tech, now I need a range extender and that will solve all my issues with connectivity, again sending at no charge. Got the unit about 6 days later, the system could not connect; worked with 1 tech person, then another, then a 3rd. The 3rd one went into MS DOS and whatever he changed, lost the remote connection, all internet connection, and my computer screen went black. I have NO FILES, NO SOFTWARE PROGRAMS, and now I am logged into a temporary user.
In order to fix my computer I have to pay $300.00 to remove everything on my computer and re-install EVERYTHING. ARE YOU KIDDING ME?????????? I AM SUPPOSE TO PAY OUT OF MY POCKET FOR SOMETHING I DID NOT DO TO MY COMPUTER? All I get from your tech department is ‘sorry we can’t help you’. Seriously? They render my computer useless and I am suppose to pay another company to fix something I did not break? That is not how I live……I don’t expect someone to pay for something I did, and, conversely, I expect someone to pay for something they damaged.
So Bose Corporation, I am giving you a fair opportunity to fix what your support staff broke via giving me credit toward the unit I bought to offset the cost I must now pay to have my computer brought back to life.
I expect a reply within 3 business day, if not I will start an online campaign…….not a threat, I just want you to understand I will not let this just slide away. Stand up and take responsibility for the wrong, do the right thing, be a good corporate citizen. After all, did the supreme court just not mandate that you are now people too? I think that means you also cannot hide under the corporate banner. We can see, won’t we?

Reply

Kym Martin July 3, 2014 at 10:25 pm

I have been an avid fan of Bose technology for over 35 years, firstly through entertainment and staging sound technology through to home systems and also specifying exhibition sound systems into visitor centres through my business Martinsintegrated.com.

I was stunned last Saturday when I entered the Hilton Bose store in Adelaide, South Australia to discuss an issue I had with my Bose Soundlink Air Music system that has ceased to work.
Steven Athanasiou, the sales consultant, when asked about my issue chuckled, then said that this model has been withdrawn from the market because it has been a problem with the software. That, by the way, was the second time I had been in as I could not get the wi-fi to sync with my iphone. I then added that my unit was not responding at all and that it could be the battery (which I had bought after the initial purchase). He then stated that he did not have a spare power cord and that he was not able to help in ANY way as it was not under warranty.

I have never had such poor service in any brand category let alone a high end product like Bose. I spend a lot of my time giving lectures on brand integrity and the importance of service and this is down there with the worst treatment I have ever encountered in a in-store environment.

I entered your store with a 35 year bullet proof customer loyalty and walked out feeling completely and utterly confused and let down. I then went home to a house without music.

This letter is 100% truthful and I have a witness that is happy to provide further details if you wish to persue the matter. As for me, If I choose to buy what I consider the best I expect to be treated with a level of respect that I would give to any of my clients. Please feel free to contact me should you wish to understand more about this this matter.

Reply

Susan LaHR April 18, 2014 at 4:42 pm

I have tried for almost 4 hours today to reach SOMEONE in customer service about changing the info on my bank card for my account. I have called (repeatedly) each and every number on the list. I even tried calling the Corporate number–NO SUCH LUCK. I recently bought the Bose Wave Music System; I absolutely LOVE it. my problem is this; without being able to reach someone; how the devil am I going to let them know about the changed/NEW info on my bank card so they can make the automatic withdrawal for my payment from my account. Good gracious, would someone help me?

Reply

Richard Lawrence December 9, 2013 at 4:02 pm

Sunday, Dec 8, 2013, I drove 60 miles to your store in Michigan City, Ind. I tried to explain to the ylung female sales person what I was looking for. I needed a receiver . Not a home unit that she was trying to push. Just a receiver. I am an African American male in my 60’s. She told me she could suggest one but it was expensive. $500.00. She assumed because of my race I could not afford it. I already have one Bose system and wanted to invest in another. But she decided what I could or couldnt afford. I make over six figures a year. I could afford anything in that store. But I will take my business elsewhere. Tell your salespeople that all money is green, no matter what the color the hand holding it is. A FORMER CUSTOMER.

Reply

Gwyn Jones November 1, 2013 at 4:33 pm

I bought a Bose sound dock five years ago, it worked fine for a while but only with the remote now it as ceased to work at all for a product that is supposed to be at the top end of sound technology I think is very poor.
I contacted Bose customer support who said that they could repair it for £80 pounds! I will not be taking up their offer and not buying another Bose product.

Reply

ernie harris September 11, 2013 at 6:21 am

bought a Bose tv sound system a few months ago. unit worked fine for about 1-month and just quit. has power and all connections are made. any suggestions?

thanx

eh

Reply

william schultz September 5, 2013 at 10:43 pm

I purchased your home theater system from an avertizement on tv, you are taking $33.00 every month for that purchase. The item cost $399.00 . Its been almost a year now, and with my down payment, the thing should be payed for, but I see this month you are still pulling patments from my account. I am asking you to contact me via my email, with information concerning my account. Just how much are you going to take from me? How much is left? How much have I paid so far? And so on. my email is
XXXXXXXXX@reagan.com my phone number is 280-660-XXXXX

Reply

Leave a Comment

Want to make sure Bose sees your comment or complaint?

Share your experience to get more attention.

Previous post:

Next post: