Boost Mobile Corporate Office - Corporate Office HQ

Boost Mobile Corporate Office

How would you rate your experience with Boost Mobile ?

[Total: 36    Average: 1.9/5]

Boost Mobile Corporate Office Address

Boost Mobile, LLC
6391 Sprint Parkway
Overland Park, Kansas 66251

Contact Boost Mobile

Phone Number: (913) 653-0238
Fax Number: (913) 523-7727
Website: https://www.boostmobile.com/#!/
Email: Email Boost Mobile

Boost Mobile Facts

Founder: Pete Bourke
Date Founded: 2000
Founding Location: Australia
Number of Employees: 200

Boost Mobile Executives

CEO: Brandon Draper
CFO: Jim Hyde
COO:

Boost Mobile History

Boost Mobile was founded in 2000 in Australia by Pete Bourke. The company operates a mobile phone service. The company began doing business in the US in 2001 as a joint venture with Nextel, who was purchased by Sprint in 2006.

The company began by offering rates for their “push to talk” service for $1 a day, at a time when cell phone service was fairly expensive. Today, the company still offers a two-rate plan, with no contracts, similar to Metro PCS, with service when traveling to Mexico for an additional $5 more per month.

Boost Mobile introduced the NETGEAR Fuse along with no-contract Wi-Fi Hotspot plans in July of 2015.

T-Mobile has offered to acquire Sprint, but at this time, it appears that Spring is not interested in the deal/

Company headquarters are located in Overland Park, Kansas.

Boost Mobile FAQs

Question 1: What is the phone number for Boost Mobile?
Answer 1: The phone number for Boost Mobile is (913) 653-0238.

Question 2: Who is the CEO of Boost Mobile?
Answer 2: The CEO of Boost Mobile is Brandon Draper.

Question 3: Who founded Boost Mobile?
Answer 3: Boost Mobile was founded by Pete Bourke in 2000.

{ 17 comments… read them below or add one }

Sandra Way August 13, 2018 at 1:22 pm

All I can say is if you are a prospective buyer and doing your due diligence prior to purchasing a cell [phone, RUN for the hills and buy from another cell phone company because Boost DOES NOT stand by their words and promises count for nothing. I am a long time customer who at no fault of my own phone services was disconnected the day of my sisters funeral while I was out of town, so naturally I couldn’t call for anyone to pick me up from the airport due to no service (their mistake bill was prepaid) Was promised a credit at next payment due date but that was a LIE. I or you don’t have to pay to be mistreated so I am taking my service somewhere else. I HOPE THIS HELPS SOMEONE

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Steven June 20, 2018 at 6:43 pm

My wife paid the family plan we just got a month ago with her phone not realizing that she was supposed to use my phone because I’m the Primary account holder for the family plan for 100 bucks. My wife realized what she did and paid the bill with my phone. So we called Boost Mobile and after a run around of getting to talk with a live human being, which of course didn’t speak a word of English, whom also gave us a huge run around of how we can get our $100 bucks back. After a huge and very rude conversation we were finally told we could get our money back in 10 days. WTF? We wait 10 days. Guess what…. we call back and go around the on the nightmare merry go round yet again with someone who also don’t speak a word of English for them to yet again our money back in 10 days. Boost Mobile is by far the worst company I’ve ever come across. I will be contacting my lawyer about this. Never again will I ever give Boost my money.

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Laura June 20, 2018 at 6:18 pm

Boost Mobile won’t give me my money back. I’ve called twice. Twice on the phone with people who can’t speak a word of English which is it’s own nightmare. Twice been given the run around. 1st call said it would take 7 to 10 days to get my money back. Waited 10 days. 2nd call ended with another 8 to 10 days to get my money back. I am changing phone services and I’m never using Boost Mobile again. Worst company and customer service I’ve ever dealt with. How hard is it to just give me my ##### money back!!!!!!!

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Carolyn June 25, 2018 at 3:16 pm

I am having the same issue. But I am taking mine to Television and Social Media. Nobody steals from me and gets away with it.

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eric hartsfield April 24, 2018 at 5:16 pm

i just bought my phone in december last year and had insurrance the whole time and i asked for boost mobile to turn my phone back on because they turn it off to soon the stupid a** call care rep changed my plan now when something happened to my phone i find all this out now that something is wrong with my phone i have no insurrance because of their mistake i have to pay for this and all calls are recorded so boost mobile know for a fact that they did this i tried to resolve with customer service but ofcourse there was no help nothing but attitude and cockiness so f**k yall i will see you in court

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GERALDINE THOMPSON April 11, 2018 at 4:07 pm

WHY DOES BOOST REPRESENT A COMPANY THAT SELLS DEFECTIVE CELLUAR DEVICES THAT HAVE MAJOR HARDWARE ISSUES?????? I SWITCHED OVER FROM TMOBILE TO BOOST APPROX. TWO WEEKS AGO, I HAVE PURCHASED 2 DEVVICESS AND THEY ARE BOTH DEFECTIVE CONSTANT SCREEN FREEZES. ONE OF THE DEVICES IS NOW COMPLETELY FROZEN. I TOO HAVE BEEN ON THE PHONE WITH MULTIPLE REPS. WHICH ALL TELL YOU DIFFERENT STEPS TO PERFORM TO FIX THE DEVICE ALL HAVE BEEN UNSUCCESSFUL.. A REP TODAY SAID IT WAS AN ISSUE THAT SAMSUNG WILL HAVE TO DEAL WITH{MALFUNCTION IN HARDWARE/FIRMWARE} LIKE WTH?? SO NOW THEY ARE PASSING THE BLAME TO SAMSUNG..THIS IS THE FIFTH DAY THAT I HAVE BEEN WITHOUT SERVICE. I WANT RESOLUTION. SO ONCE AGAIN WHY IS BOOST SELLING DEFECTIVE DEVICE????

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Steven Figueroa February 22, 2018 at 9:38 pm

Review #1195638

SCAM!!!!!!!!!!!!
Good evening, I have purchase 2 iPhone 6plusS off the internet immediately during the activation process I notice that the phone(s) were defective because I couldn’t hear from the ear speaker. I informed the lady and was advised to wait 24 before filing a complaint. We waited the 24 hrs and call CS from the day I received these phones it’s been nothing but issues!! Every time I call Boost to tell them I have received a defective device I get transferred to their warranty dept. when I speak with warranty they say that it’s not their issue because we received the phones like this.. I am $600 out because no one seems to have answers to how I can get my phone replaced. The customer service is just Awful they would say they were transferring to another department and the calls would drop. From my experience with other companies if the call drop (especially and escalated call) u would receive a courtesy call back.?? To make matters worse I spoke to 3 SUPERVISORS and ALL of them just pond the issues to another department. We aren’t not stopping here, we will continue call and doing our research till this matter gets resolved b/c at this point it Feels like we have been SCAMMED, they are sending defective phones and ponding it to the issuance company “Bright Start” 844-834-5579 to replace the phones.. where ever, whoever reads this we need help with this issue! Spoke with following agents Kim interactive id # i136092599 and Glenn interactive id #1360952599 which transferred me to another department cuz she couldn’t solve my issue I’ve now spent 10 hours on hold and speaking to representatives of this company and still no issue resolved. SCAM

Sent from my iPhone

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Leslie Turner February 13, 2018 at 7:45 pm

marketingshift.com/people/business-development/matt-carter.cfm

2/13/18 from Atlanta, GA 7:36 PM
In addition to the previous complaints included in the above web address. I tried to cancel my service and requested for the phone to be unlocked. Maryanne one of your manager’s from the Philippines informed me that the prepaid phone I purchased couldn’t be unlocked, because it was activated in June of 2017.This sounded ridiculous because I have prepaid service, not regular service. I requested for her to provide me with the name of the CEO or Board Directors for Boost Mobile and she told me she didn’t know. At which time,I requested for her to google the information and she stated she couldn’t disclose the information. After I kept asking her questions, she pretended like she couldn’t hear me. I refused to fall for her act and advised her that she was not telling the truth. Plus I let her know she could hear me just fine before she disconnected the call. In reviewing several of the complaints. I certainly felt you would want to know how your company is viewed by consumers. Right now I am also an unsatisfied customer. Once I can cancel my service, I don’t want to know anything else about your company. I would hope someone within your organization cares enough to address these issues. By the way is Matt Carter actually the CEO of your company?
marketingshift.com/people/business-development/matt-carter.cfm

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Lyn Peurifoy January 27, 2018 at 3:16 pm

My husband & I switched from Sprint in 2009 to Boost when we retired & needed a more budget-friendly plan…We have been satisfied Boost Customers since then until recently! My husband’s brother died on Friday January 19th & he called to have his phone disconnected on Sunday January 21st. He didn’t have the pin for that account so after giving the rep all the info for my brother-in-law (including his SS#) he gave my cell# instead of his brother’s. I got a text at 3:39 pm with my pin like I had requested it so I told my Husband & he realized that he had given the rep the wrong# so he immediately called back to correct it. The rep he spoke with assured him “No Problem”, he would take care of it & not to worry….Well on Wednesday the 24th my phone svc. was disconnected with no notice and I have been calling everyday since then trying to get it restored. Every rep I talk to says they will get it restored & escalated & it should be back on within 24 to 72 hours but it’s been 4 days and no svc. Today I asked for a Svr. & was interrogated & then told It was my fault & they could not restore my number so I asked for the Supervisor’s Mgr & was on hold for a very long time & then I heard dialtone so I was disconnected before I was able to speak to the higher level of management. My next step is a Boost Presidential Complaint & perhaps a FCC complaint.

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Ramona January 6, 2018 at 4:21 pm

Location: 9546 Allisonville Road, Indianapolis, IN. On December 19, 2017 I called Boost spoke to Shyni, asked about phone specials. I went there to look at phones but the selection was limited. I chose the Stylo 3 w/pen, case, & glass protector. I paid $125 plus change. I returned the phone on December 22nd due to a problem with the speaker. When I used the phone the speaker had a rumbling kind of background noise. I couldn’t hear or understand anyone. I asked Brandon (name given but could be Brett), for another Stylo 3. There was a sign stating NO REFUNDS, EXCHANGE ONLY. They didn’t have any more Stylo 3 phones in stock. I asked when they would get more in and he stated he wasn’t certain but told me to come back on December 29th. I exchanged the phone since I was having problems. I advised them I was a senior citizen living alone, I need a phone at all times. I couldn’t wait a week or more for a phone. He showed me the display that they had, it was limited so I chose the Moto 4 but they didn’t have a case or screen protector for the phone. I called on December 27th, spoke to Shyni, told her who I was asked about the Stylo 3 and how often do they get shipments in, she said daily. I called back on December 29th spoke with Shyni asked if she could set one aside for me with the case and glass protector, she said yes she would put them aside. On January 1, 2018 I called to see if they were open, Shyni said yes. I asked if she had set aside the phone, case & glass protector for me, she said yes. I told her I was coming to pick it up, when I got there they were closed. Called Boost Corporate to explain the issue and they stated they would check into it and call me back, never received a call. On January 5th I went back to the store. Shyni was there and I asked why she told me the store was open when it was closed. I asked about the phone she said Brandon sold it. Waited 2 hours for Brandon. He said I would have to pay $30 restock fee due to it being past 7 days that was due to them giving me the run around.
I want the Stylo 3 with the case and screen protector that I originally paid for. I do not want to pay a $30 restocking fee because they gave me the run around. They can exchange the Moto 4 for the Stylo 3.

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Denise Capriles December 7, 2017 at 4:57 pm

I need a corporate representative or reasonable supervisor in customer service department for Boost Mobile to contact me asap about a terrible experience. I was a customer for 3 years and would’ve remained a customer for longer had I felt my choice to use your service was appreciated. I recently damaged my phone and waswanting to upgrade at one of your stores. Since I do not remember the pin # associated with my plan established some 3 years ago, and have no working phone to receive a hint or text, I was refused assistance. I understand reps trying to verify identity but when I offered to provide a picture ID, phone numbers and addresses associated under plan, the YEAR I started paying Boost for cell service, some digits of my social security number, bank information attached to monthly auto payment plan…no one was willing to assist or direct me to someone who would look into the matter. I was refused website or contact information for corporate offices. When asked to speak to their direct bosses, refusals. Your reps are telling me that my government issued ID and bank information is not enough verification to cancel automatic withdrawals from MY bank account for a service I no longer receive from Boost Mobile. I consider this not only terrible customer service but outright theft. I will not allow you to draft monthly payments when I clearly am not using a cell phone plan due to inoperative phone and horrible service from your agents. Someone will resolve this matter quickly or I will warn people of your company’s refusal to conduct business properly with customers.

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Barbara Shelswell December 20, 2017 at 2:10 am

Like me I payed for my plan but the phone was broken some how my husband can’t use it I can’t get my money back because I used it and the boost store used to see why I can’t hear my husband on his phone

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Cheryl Willis November 21, 2017 at 12:49 am

I got my daughter a phone at Boost Mobile then I added me and my son on to a family plan the lady said that I wouldn’t have to make a payment on my daughters because I had extra funds in my account then they turn off all three phones so I only got service for 15 days on the second two phones and I paid for 30-day service who ever heard of 15 days of service Boost Mobile is a lying cheating company and I’m going to talk to me a lawyer (consumer’s rights)

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Linda Brown November 18, 2017 at 2:48 pm

I just want my money from sending back my 2 phones. Your people lie and will do anything to get the sale. I sent the phones back to your corporate office because I wanted them to get to a CEO that might wonder what is going on in business. The first guy I talked to promised that for only 50.00 a month with unlimited talk text and unlimited gigs. But of course all were lies! So after dealing with 8-10 employees who they say that they don’t have a supervisor
that I could speak with! I have been on my land-line for 4hrs off and on with your techs.
On Sat. I got a call from a woman who said she worked at the corp. office and wanted to here my story
and said that I wouldn’t be getting my money back because I sent them to Corp. instead of somewhere else. I want my money returned and a new upscale unlocked phone for all I have been thru. You may laugh at my request but think about it. I have informed you of some of the main problems that you were not aware of.

Thank You,

Linda Brown

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Raymond Sprague November 16, 2017 at 6:29 am

I worked for boost only for a few days because I didn’t like how they do things and never got paid for the 24 hours I worked. Now I’ve put a complaint in with the state of Ohio.

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Tameka Ramos November 9, 2017 at 1:12 pm

I am very upset about the customer service I have received from Boost in the past two days. I called yesterday about not being able to pay my phone bill with my debit card because there was a restriction on my account after several attempts to pay the bill. There were funds in my account and my bank was not aware of a declined transaction from Boost. I received a call from boost yesterday to report this problem and the supervisor I spoke to was very rude and obnoxious! After my conversation with him, I submitted a complaint online (Refernce #: KMM166168649V49286L0KM) about the debit card information and the supervisor being very difficult in understanding. I received a call yesterday from boost, but I could not accept the call because my services were interrupted. Therefore, I went to the boost mobile store yesterday to pay my phone bill with the same card and it went through just fine. My issue is I wasn’t able to pay online, then I go to the store and get changed $3 to pay my bill. THIS IS BS!!! How are you going to offer a no taxes online, but not in the store. I am very frustrated and me and my husbands service will be canceled if I do not get a resolution right away!!! I feel that I should get a free month of service for this horrible experience! I NEED A CALL BACK ASAP AT 214-563-XXXX!!!!!!!!!!!!!!!!!!!!!!!!!!

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Len September 18, 2017 at 7:41 pm

Had bad experience at local Chambersburg, PA store. It seems no one will give me the corporate address to file legal complaint. Web page lists phone numbers that do not work.
All I want to do is return the phone, as your agreement says (and laws decree) and there is always a hassle with phone service company. I’m well within the 14 grace period. Where do I send it (not counting the local store)?

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