Bob's Discount Furniture Corporate Office - Corporate Office HQ

Bob’s Discount Furniture Corporate Office

How would you rate your experience with Bob's Discount Furniture ?

[Total: 15    Average: 1.2/5]

Bob's Discount Furniture Corporate Office Address

Bob's Discount Furniture, Inc.
428 Tolland Turnpike
Manchester, Connecticut 06042

Contact Bob's Discount Furniture

Phone Number: (860) 645-3208
Fax Number: (860) 645-4056
Website: https://www.mybobs.com/
Email: Email Bob's Discount Furniture

Bob's Discount Furniture Facts

Founder: Bob Kaufman & Gene Rosenberg
Date Founded: 1991
Founding Location: Newington, Connecticut
Number of Employees: 2500

Bob's Discount Furniture Executives

CEO: Michael Skirvin
CFO: Bob Kaufman
COO: Eugene H. Rosenberg

Bob's Discount Furniture History

Bob’s Discount Furniture can trace its roots back to 1976 when Bob Kaufman began selling waterbeds due to his own back problems. By 1991, the bottom fell out of the waterbed industry, so Kaufman teamed up with Gene Rosenberg to buy a furniture store that had gone bankrupt.

Today, the company has more than 84 locations in and around New England. The company is best known for its whacky and humorous TV commercials, as well as for the cafes which are located inside each store. In 2016, the company had annual revenue of $1.1 billion. The company operates as a subsidiary of Bain Capital.

Bob’s Discount Furniture has “outlet” locations (oftentimes part of the warehouse inside the store) where imperfect furniture and appliances are sold. Other names the company goes by are BoboPedic ZZZoom and Bob’s Value Express.

Bob's Discount Furniture FAQs

Question 1: What is the phone number for Bob's Discount Furniture?
Answer 1: The phone number for Bob's Discount Furniture is (860) 645-3208.

Question 2: Who is the CEO of Bob's Discount Furniture?
Answer 2: The CEO of Bob's Discount Furniture is Michael Skirvin.

Question 3: Who founded Bob's Discount Furniture?
Answer 3: Bob's Discount Furniture was founded by Bob Kaufman & Gene Rosenberg in 1991.

{ 21 comments… read them below or add one }

Ramond Young December 8, 2018 at 9:28 pm

I am very disappointed at how Bob’s Discount Furniture Store deals with issues with customers. After reading the complaints from above its appears this company does not have any regards for customers.
I have made a one time purchase in excess of US$5,000.00 and was promised to have my taxes refunded in one to two weeks after the goods is exported. However, after four months of push around I was finally informed that the tax refund has been denied by accounting. I would have supplied my shipping documentation to personnel at Bob’s one week after my purchase. I would have done several follow ups with various staff within a threes weeks period of my purchase for my tax refund however, I was informed that the delay is due to a backlog of work by accounting. One month after the purchase I was informed that I am required to resubmit my information since my paper work was lost. I resubmitted my shipping documentation via email and followed up for three months with various personnel then I was informed by a personnel that it appears that my tax refund was denied because of the time it took to process the refund. Is this my problem that my paperwork was misplaced by your company? is it my problem that your personnel took over four months to process a single tax refund for merchandise acquired from your store and shipped overseas. I have spent in excess of over eight hours with various personnel from your company trying to resolve this matter. I have spent in excess of US$80.00 in transportation to get the necessary export documentation to your company to facilitate the tax refund.

Since I would have qualified for this tax refund and I was told by the personnel at the store that these refunds are usually processed in a week or two should I be worried that personnel within Bob’s may have coveted my tax refund?

Should I be worried that this business has deliberately denied me my taxes in order to steal from their customers?

Is this a matter for the IRS attention?

If this is how this business is going to treat a walk in customer who would have done a one time purchase in excess of US$5,000.00 I am very encouraged to continue shopping at Bob’s.

Very dissatisfied customer

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Marty Lavin December 8, 2018 at 12:31 am

mtlavin5@ gmail.com
Bought a very expensive bedroom set at Bobs Palm Desert Ca.
The furniture stinks ! Fresh from Vietnam loaded with CANCER causing chemicals .
My brand new home now smells AWFUL. We can’t even sleep the the house .

I want a full refund and want this stuff out of my house immediately!

Bobs answer to us. Take it outside & air it out .
What about my house smelling ? What about our lungs ?
Prop. 65 warning is a joke to Bob’s.

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Marguerite September 25, 2018 at 3:41 pm

Purchased two recliner sofa’s and a living room chair. Notice a rip on sofa-TECH came into residence and stated that left arm of sofa was broken – spoke to three different “Customer Care ” employees and was told nothing that they could do. They had stated that “someone” probably sat on the arm of sofa . What a joke!!! Furniture was just purchased 11/17- So now I’m going to call Consumer Affairs in NY State and explain to them about the exceptional customer care I was shown.
Wanting me to pay for broken furniture… Who do they think they are????

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don babXXXX September 16, 2018 at 12:52 pm

i waited all day sat for man to come look past my bob o pedi bed it works smetime sometime it doesn’t just want to get a new one don’t trust this one i smell the motor

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Fleur September 3, 2018 at 3:00 pm

On 8/25/18 I went to Bob’s Discount Furniture to purchase furniture since I was moving the following weekend 9/1/2018 to Bridgeport CT. I picked out a nice bedroom set with a store associate named Jean Carlos Perez. I specifically asked Jean would the mattress require a box spring or mattress base. Jean pick up the mattress, looked underneath and said no. Satisfied, I went ahead and made the purchase totaling roughly $2700. My delivery window was supposed to have been between 12:45 and 4:00pm but I received a text at 8:49am stating they would be at my new address in an hour and a half. My fiancé and I rushed back to CT from NY to meet the delivery team, who arrived within 10 minutes of us getting there. As they delivery team began assembling the bed, he asked my fiancé why didn’t I get a box spring. When I came into the room he explained to me we can’t sleep on the bed without one. I told him what the sales rep Jean said and he told me this was in no way accurate and sales reps are not properly trained. I was given a number and spent almost 3 hours on the phone trying to get a solution. I couldn’t get a box spring delivered later on in the day, or the following day. The earliest delivery day was Wednesday, I explained to them I manage a school bus company and the upcoming week is the first week of school and as the manager I have to be there. They also demaded I pay the full price of the box spring while admitting the sales rep gave incorrect information. My fiancé wont be home until after 4 pm, they couldn’t guarantee me they could deliver it after that time. I also explained I suffer from sciatica, which is a debilitating back condition and I was told to BUY AN AIR MATTRESS. Even when they finally agreed to refund my money the earliest I could have the furniture removed from my home would be 2 weeks which is preposterous. All they offered to do was refund part of the delivery fee. Absolute nonsense. I feel that more should be done to help customer spending thousands of dollars in your store, especially ones that suffer from medical conditions. We were forced to sleep on the couch. The following day we went to IKEA and purchased a base, we also had to pay someone to come to our home and build it for us. THANKS BOBS.

Desired Resolution / Outcome

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Naura D August 15, 2018 at 7:49 am

Wish I had researched this incredibly bad company before my purchase. I purchased a recliner just about a month ago. It is a piece of junk.when I called the company to complain a day after delivery got absolutely nowhere and I considered the person to whom I spoke to be quite insolent. I am now stuck with the most uncomfortable chair one could ever imagine. Maybe Goodwill might take it

I am disgusted wiih this company and I cannot understand how they are not on a “black list” with the Better Business Bureau

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Dana Falls July 28, 2018 at 1:55 pm

By the way, I have never in my life sat and wrote a whole statement about a company like this online!!! EVER!!! For me to have taken the time to do this should tell you how upset, disappointed, frustrated, & disgusted on how they have been treating me during this entire process!!!

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Dana Falls July 28, 2018 at 1:42 pm

NEVER BUY FURNITURE FROM THIS COMPANY!!! You have been officially warned! It has been a total nightmare dealing with Bobs Discount Furniture since DAY 1! I brought my sectional furniture April of 2017 with the extended 5 yr warranty. When they initially delivered “my furniture” it was the WRONG FURNITURE! I had to send it back and drive to the store location where I purchased it from ( Columbia, MD location) and correct their mistake of sending out the wrong set. After dealing with the regional manager to get my furniture rush delivered to me because they were trying to make me wait until the following week (I had no furniture to sit on in my living room) I finally received my correct furniture. Fast forward to 10 months of having my furniture, someone was sitting on one of the recliners & it literally snapped & collapsed in the back. I called Bob’s March 24th. They sent a technician out to tell me a part needed to be ordered to fix my furniture. The part was backed ordered so I was told the part wouldn’t arrive until May 27th. The part did not arrive until June 22nd. I called and scheduled for a technician to come out June 30th who never showed up. Called to complain and was and told no one was home to answer the door which was a complete lie because my girlfriend was home to wait on their arrival. They rescheduled for another technician to come out July 5th. He shows up to tell me the part that was ordered can not fix the problem with my furniture. Called Bob’s once again to be told I had to contact Guardian to help resolve my issue. Was informed by Guardian, after they attempted to help me resolve this situation, that they could not do anything & that Bob’s was responsible for replacing my furniture since they tried to fix it before. Called Bob’s to check the status of my claim all to be told a claim wasn’t filed & they would have to “re-file” the claim! I was told that I should get a call back within 48 hr. That was on July 16th. It is now July 28th. I called Bob’s once again because the never followed up with me all to be told another claim would have to be filed & I would have to wait 3 business days to be contacted by email. I was also told that it was not a mechanical issue so I may not even be able to get my furniture fixed! I am so frustrated & upset. I am stuck with broken furniture and a big box with a useless piece in it sitting in my living room. What was the point in purchasing a 5 yr warranty if all you were going to do was blame the customer for broken furniture that can’t be fixed or replaced?? I literally just sit on it! No one in my household jumps around on furniture! I feel like I wasted $4000 of my hard earned money on this fluke ass furniture and the customer service is the WORST to deal with! PLEASE DON’T WASTE YOUR MONEY!!!!

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Dushi July 19, 2018 at 1:21 pm

I purchased at McKenna love seat and sofa. They are peeling off. I also purchased that warranty protection. They refused to credit me for another one. I can’t even exchange because that McKenna leather is no longer being sold at Bob’s furniture. I sent a complaint to the BBB business. We need to take these complaints to the media. Once they see that they are losing a lot of money they will take better care of their customers.

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Cheryl Jacqueson July 9, 2018 at 2:21 pm

I bought a sectional from the Nashua, NH location. What a nightmare, from botched and missed delivery which included damage to my sliding door do the WORST quality furniture ever. Someone covered cardboard with thin material and called it a sectional. I have been waiting for months for a callback to determine next steps as I have said from day one I want my money back and to severe my relationship with Bob’s. I work hard and live paycheck to paycheck and feel like I have been preyed upon by Bob’s. This was my 2nd time making a purchase and should have learned my lesson when I bought a child size recliner and the sales person acted like he was doing me such a favor. If I don’t get this resolved before July 31, 2018 I am going to open up a Small Claims action. Enough is enough. I want this garbage that I can’t even sit on out of my house.

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Jacquie Taylor July 13, 2018 at 12:07 pm

I’m having similar problems with a defective sectional and I was wondering if it was just me or enough other people to consider looking into a Class Action against Bob’s.

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Patricia Mooney June 23, 2018 at 4:46 pm

I have made 3 purchases in your store in the last 3 weeks. Sofa Love Seat Dining Room set with Etaggere. Today I purchased an ottoman for the sofa at the Cherry Hill NJ store. My husband and I had already picked out the Austin Set for $849.00. This included a headboard, Dresser and Mirror, Chest and 1 nightstand. We already have the bed and didn’t need the headboard and requested we substitute for another nightstand and would pay the additional $20.00 difference. Salesman could not do this So called upon the manager in the store who also is the General Manager Dennis. We were told NO he will not do this. I was taken aback as this was to be our 4th purchase in the month. Any request I asked to offset the additional $179.00 nightstand. Be it a discount, free delivery anything for what as a former retail manager I would see as customers you would want to keep. RIDICULOUS Dennis said there was nothing he would do. I will take my business elsewhere and advise everyone I know to steer clear of a business such as yours. I still cannot believe it. Bad move Bob’s. Customers are essential to your success. You just lost a lot.

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Bob June 12, 2018 at 1:43 pm

We have some issues that need resolved. If you check my notes on file you’ll see that it took 5 attempts at getting my bed delivered without problems. On 3 occasions something came damaged. That’s unacceptable. On the 4rth time, finally an undamaged headboard arrived, but to avail, there was no hardware to build the bed. My wife and I had to sleep on the floor for weeks. And it wasn’t comfortable. I didn’t spend thousands of dollars to have to deal with this. Furthermore, I had to take 4 days off work unpaid. That’s unacceptable. I expecting good customer service after going through this storm, but in the end it wasn’t good customer service at all. In fact, it’s the WORST CUSTOMER EXPERIENCE I’ve ever had. I’ve been more than patient in dealing with a company’s inability to do their job. In the end I’m losing boat loads of money because of your poor business. Store credit? Are you kidding me? Why in the world would ANYONE want to go back after having this experience? I have no intentions of going back. And I would advice anyone to NOT GIVE BOB’S DISCOUNT YOUR BUSINESS. Why should I have to pay a penny for shipping? It should only take 1 trip not 5 to have a bed built. What a joke. I will be filing this complaint on all social media platforms, and also with the better business bureau.

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Sue Gibbs June 4, 2018 at 12:26 pm

I need resolution on 3 couch cushions that I have been waiting 7 months for!!!!!!!!!!

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Heidi June 2, 2018 at 3:57 pm

I recently purchased furniture at Bobs in Wilkes-barre, Pa. My delivery was scheduled for 6/1/18 and never came. I was told they couldn’t get here on that day. So today is my delivery date. Guess what they didn’t even have me listed for a delivery. However on both days I received a text that my furniture was 10 minutes away. What a joke. And their tracker system that allows you to see where they are, showed them near my house all day long. I was told by their incompetent customer service that they weren’t in my area so therefore couldn’t deliver my furniture. I have been lied to for the past 2 days now and am currently sitting on a bean bag chair because I do not have living room furniture. I will never ever buy from them again. I will now file a complaint with the BBB in hopes no one has to go through this aggravation like I did. Another thing there is never a manager on duty to talk to you either. Worst experience ever.

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Karen Ward May 21, 2018 at 4:03 pm

I called the woodbridge New Jersey store to order an item that I had previously purchased . Easy enough I already have the Playscape . The Associate placed the order the only thing that needed to change was the color due to the fact Bob,s no longer carried that color . First delivery wrong couch sent chase and couch were in the wrong direction . After 2 hours on phone and a slew f nasty customer service representatives and supervisors I was assured on the new deliuvery whch was scheduled for the following weekend the couch would be checked and checked again to assure the correct item went on the delivery truck (they did give me the option of picking up my own furniture from Secaucus New Jersey . The delivery address id 100 miles from my home . 2nd delivery the following weekend same wrong couch . 2 weekends wasted travel expense and lost a weekly rental for $1,200.00 due to the fact there was no couch / sleeper . I asked them to deliver it on the same day they could go to Secaucus New Jersey and pick it up and get it correct . The refused . Now due to the fact the only deliveries offered for this upcoming week was from Wednesday through Friday my husband needs to take off of work (Holiday Weekend ) and lose a substantial amount of pay . Bobs Discount Furniture apparently has went downhill over the past year . No one watching the shop or following up on sales associates to deliveries to customer care . Definitely has serious internal issues . If they ever get the delivery straight and trust me I am seriously doubting it at this stage of the game unless Bobs really goes above and beyond and finds a way to compensate me for my losses (huge ones ) I will never use them again and will definitely steer people away from ever using them . This sofa as of last week costs me 4 x the amount that I originally was paying for it .Still dont have my sofa but Bobs has my money .

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Lori May 2, 2018 at 4:14 pm

Since March I have been waiting for living room, bedroom and dining room furniture to be delivered. For some reason couldn’t finance even though I have excellent credit so my mother laid out over $6,000 cash to pay for all this. I know this was not a good idea but I just moved and needed furniture and we believed in Bob’s.
The first time of scheduled delivery, all I got was the bedroom set and the dining room table and chairs. the table was damaged on delivery and was taken back, the bedroom dresser drawer was broken and had to make an appointment for someone to come back and fix it, this took 2 weeks.
Another rescheduled delivery never came as the guys did not ring the bell or knock on my door they only TOOK A PICTURE OF MY DOOR!!! Who does that??
We rescheduled again but the incompetent woman did not enter it so the furniture was never put on the truck for delivery and I wasted another day waiting for nothing.
Rescheduled again and again and again. Both in person at the store and on the phone. The salesperson, Ray rescheduled yet another delivery appointment for me in the store in front of me to hear for Tuesday March 20. On Monday the 19th I called to confirm the 20th delivery, I was told there wasn’t any delivery for the 20th only on the 27th (even though Ray made this appointment himself in front of me). So who decided to change this delivery date without notifying me???
Meanwhile, remember on the 20th, I was supposed to have received part of my order and the other part on the 27th. So I called on the 26th to confirm the delivery for the 27th only to be told again that they decided to delivery everything on the 30th????? What kind of nonsense is this??? WHO TOLD THEM TO CHANGE MY ENTIRE DELIVERY FIRST TO THE 20TH THEN TO THE 27TH AND NOW TO THE 30TH? This is totally unacceptable and horrible treatment of your customers.
After waiting so long I am now told that my dining room table has been discontinued. Seriously people?? So what do I do with the chairs and no table?
Talking to customer service on the phone is totally useless and going to the store talking to incompetent people is also totally useless. No one knows what’s going on and cannot help us out. We are totally disgusted and aggravated with Bob’s and want a FULL REFUND – YOU do not care about your customers at all.

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Erick Gardner April 25, 2018 at 10:00 am

Don’t ever buy furniture from Bob’s their quality is very cheap I suggest raymour &flanigan or Ashley furniture and the delivery service is the worse they don’t get your stuff to you the day it was promised to you and don’t care about it anyway I wouldn’t recommend anyone to Bob’s ever!!!!!!!!

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Tyliah hickson March 9, 2018 at 8:22 am

So far I had the worse experience with Bob’s I brought a living room set the set that I was to be delivered in 3 days the delivery guy claims it didn’t fit but all he did was look at the door and said it don’t fit he did nothing no measuring or try bringing it in, so I go back to the store found another one now I’m waiting another week then that comes and it was used and dirty which I paid for a brand new one now they took that back and I’m waiting another week to see what they bring and Bob’s did nothing to accomodate there customer so I’m going on 3 weeks now at this point I don’t even want it I’ll never buy from them again had to cancel all plans

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Keith Monti March 5, 2018 at 12:10 pm

Dear Bobs,
I have to tell you how incredibly disappointed I am with a purchase we made through your Seabrook location. We spent over $2000 in furniture with your business less than a year ago and one of the items was a bonded leather couch. The salesman assured us that the couch would not fray or peel and that the couch was exceptionally made. Well, less than a year later, one of the cushions, which is seamed-into the couch * un-removable, is peeling very badly. This couch has not had an abundance of use either, which makes this an even more frustrating issue for us. Whenever we have guests over, and they notice it, they all ask where we purchased this item. People are surprised to hear the couch came from Bob’s less than a year ago and you have probably lost thousands of dollars of new business as a result. I would like to know what type of warranty, if any, might be in place for this?
I can gladly send you a photo of the couch to show you the peeling. Please advise.
Keith Monti

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Brian Lombard November 28, 2017 at 10:15 am

Hello,
I went to you store in Orange CT. Bought a kitchen set paid in full on Oct 21, 2017. Had some issue you would like to know. First the set I order was back order. I get that. My ship date was Dec 11, 2117. When it came It was the wrong size. right Table top. The service men didn’t care because they where in a rush. They didn’t even call customer care. they had me sign and said someone will get back to me. So, I decided to go where I bought the set. I was in the store for two hours. no manager came over to talk to us. the sales man Sean took care of us going back and forth with customer care. When Sean went to so call manager Stephen C.he shook head and didn’t want to be bother. From there was told the order would come Friday the following week six days. When the order did come Two of the items where right and the chairs where the same. The service men this time called customer care and left me on the phone with them. Two hours again on the phone with service getting pushed around. Did talk to a Jenny in service that took care of issue and talked about compensation but will happen after I have my total order complete. When service put me on hold to talk to a manager at that store the phone rang. I called the store in Orange asked for manager while one the phone waiting and was told no manager was there and would not be in till 1 pm. Mind you it was 11:45am. Was also told by staff that he would be getting back to me. Four hours passed after 1pm and no call. So, I called back talked to Stephen. Asked if he could rush my order seeing this was the second time being wrong and to look into why. Also asked to be compensated for my troubles. I did pay in full and so far there where a lot wrongs. Was told after the has been shipped we will get back to you and take care of you. Had to wait 5 more days till the order came. till now of submitting this letter to you still haven’t heard anything. My phone number is 203-906-9151 you have my e-mail address Brian Lombard
After having all this trouble paying in full and have to wait is BS. Also having been told something be compensated and here nothing don’t try and call to make end meet. is poor. Being in management guest satisfaction repeat customers was our goal. Why do I have to go this far?
Brian Lombard

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