Bob's Discount Furniture Corporate Office - COHQ

Bob’s Discount Furniture Corporate Office

How would you rate your experience with Bob's Discount Furniture ?

[Total: 1    Average: 2/5]

Bob's Discount Furniture Corporate Office Address

Bob's Discount Furniture, Inc.
428 Tolland Turnpike
Manchester, Connecticut 06042

Contact Bob's Discount Furniture

Phone Number: (860) 645-3208
Fax Number: (860) 645-4056
Email: Email Bob's Discount Furniture

Bob's Discount Furniture Facts

Founder: Bob Kaufman & Gene Rosenberg
Date Founded: 1991
Founding Location: Newington, Connecticut
Number of Employees: 2500

Bob's Discount Furniture Executives

CEO: Michael Skirvin
CFO: Bob Kaufman
COO: Eugene H. Rosenberg

Bob's Discount Furniture History

Bob’s Discount Furniture can trace its roots back to 1976 when Bob Kaufman began selling waterbeds due to his own back problems. By 1991, the bottom fell out of the waterbed industry, so Kaufman teamed up with Gene Rosenberg to buy a furniture store that had gone bankrupt.

Today, the company has more than 84 locations in and around New England. The company is best known for its whacky and humorous TV commercials, as well as for the cafes which are located inside each store. In 2016, the company had annual revenue of $1.1 billion. The company operates as a subsidiary of Bain Capital.

Bob’s Discount Furniture has “outlet” locations (oftentimes part of the warehouse inside the store) where imperfect furniture and appliances are sold. Other names the company goes by are BoboPedic ZZZoom and Bob’s Value Express.

{ 3 comments… read them below or add one }

Tyliah hickson March 9, 2018 at 8:22 am

So far I had the worse experience with Bob’s I brought a living room set the set that I was to be delivered in 3 days the delivery guy claims it didn’t fit but all he did was look at the door and said it don’t fit he did nothing no measuring or try bringing it in, so I go back to the store found another one now I’m waiting another week then that comes and it was used and dirty which I paid for a brand new one now they took that back and I’m waiting another week to see what they bring and Bob’s did nothing to accomodate there customer so I’m going on 3 weeks now at this point I don’t even want it I’ll never buy from them again had to cancel all plans


Keith Monti March 5, 2018 at 12:10 pm

Dear Bobs,
I have to tell you how incredibly disappointed I am with a purchase we made through your Seabrook location. We spent over $2000 in furniture with your business less than a year ago and one of the items was a bonded leather couch. The salesman assured us that the couch would not fray or peel and that the couch was exceptionally made. Well, less than a year later, one of the cushions, which is seamed-into the couch * un-removable, is peeling very badly. This couch has not had an abundance of use either, which makes this an even more frustrating issue for us. Whenever we have guests over, and they notice it, they all ask where we purchased this item. People are surprised to hear the couch came from Bob’s less than a year ago and you have probably lost thousands of dollars of new business as a result. I would like to know what type of warranty, if any, might be in place for this?
I can gladly send you a photo of the couch to show you the peeling. Please advise.
Keith Monti


Brian Lombard November 28, 2017 at 10:15 am

I went to you store in Orange CT. Bought a kitchen set paid in full on Oct 21, 2017. Had some issue you would like to know. First the set I order was back order. I get that. My ship date was Dec 11, 2117. When it came It was the wrong size. right Table top. The service men didn’t care because they where in a rush. They didn’t even call customer care. they had me sign and said someone will get back to me. So, I decided to go where I bought the set. I was in the store for two hours. no manager came over to talk to us. the sales man Sean took care of us going back and forth with customer care. When Sean went to so call manager Stephen C.he shook head and didn’t want to be bother. From there was told the order would come Friday the following week six days. When the order did come Two of the items where right and the chairs where the same. The service men this time called customer care and left me on the phone with them. Two hours again on the phone with service getting pushed around. Did talk to a Jenny in service that took care of issue and talked about compensation but will happen after I have my total order complete. When service put me on hold to talk to a manager at that store the phone rang. I called the store in Orange asked for manager while one the phone waiting and was told no manager was there and would not be in till 1 pm. Mind you it was 11:45am. Was also told by staff that he would be getting back to me. Four hours passed after 1pm and no call. So, I called back talked to Stephen. Asked if he could rush my order seeing this was the second time being wrong and to look into why. Also asked to be compensated for my troubles. I did pay in full and so far there where a lot wrongs. Was told after the has been shipped we will get back to you and take care of you. Had to wait 5 more days till the order came. till now of submitting this letter to you still haven’t heard anything. My phone number is 203-906-9151 you have my e-mail address Brian Lombard
After having all this trouble paying in full and have to wait is BS. Also having been told something be compensated and here nothing don’t try and call to make end meet. is poor. Being in management guest satisfaction repeat customers was our goal. Why do I have to go this far?
Brian Lombard


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