Baskin-Robbins Corporate Office - Corporate Office HQ

Baskin-Robbins Corporate Office

How would you rate your experience with Baskin-Robbins ?

[Total: 28    Average: 2/5]

Baskin-Robbins Corporate Office Address

Baskin-Robbins, LLC
130 Royall Street
Canton, Massachusetts 02021

Contact Baskin-Robbins

Phone Number: (781) 737-3000
Fax Number: (781) 737-4000
Email: Email Baskin-Robbins

Baskin-Robbins Facts

Date Founded:
Founding Location:
Number of Employees:

Baskin-Robbins Executives

CEO: Anthony J. Gioia
CFO: Paul Carbone
COO: Jack Clare

Baskin-Robbins History

Baskin-Robbins was founded in 1945 by two brother-in-laws, Burt Baskin and Irv Robbins. These two partners decided to merge their two ice cream parlors into one chain. The original Baskin-Robbins was located in Glendale, California, and was called 31 Flavors, something that was unique at the time. In 1970, Baskin-Robbins was the first company to sell ice-cream cakes.

Today, Baskin-Robbins is the world’s largest ice cream specialty store. While 31 flavors seemed like an astounding amount at the time, the company says that as of 2015, they have 1,000 flavor variations. Baskin-Robbins is a subsidairy of Dunkin’ Brands.

The company has more than 7,300 locations in 50 countries. The company is almost 100% franchised and in 2014, the company began selling its ice cream in supermarkets in the U.S.

Baskin-Robbins FAQs

Question 1: What is the phone number for Baskin-Robbins?
Answer 1: The phone number for Baskin-Robbins is (781) 737-3000.

Question 2: Who is the CEO of Baskin-Robbins?
Answer 2: The CEO of Baskin-Robbins is Anthony J. Gioia.

Question 3: Who founded Baskin-Robbins?
Answer 3: Baskin-Robbins was founded by in .

{ 25 comments… read them below or add one }

don williamson June 7, 2019 at 4:59 pm

I just bought about 12 pints of mint chip ice-cream of our Price Choppers in our area. Two of the pints had the original color on the pint container and was the same color mint in the ice-cream, the other 10 pints had a different mint color on the containers and also the ice-cream color was different. That’s not the only thing, the taste was different also. Not a good thing, I didn’t like it. I spent a lot on money only to be disappointed. I have been buying Baskin Robbins for almost 20 years and now it’s not the same. I was traveling from Binghamton ny to Pennsylvania just to get it. Guess i’ll save some gas now.


Gerald cullison March 16, 2019 at 10:06 pm

I ordered from 730 Nordahl San Marcos and paid $7.48 for a snickers premium ice cream sundae and it was awful !! Nothing like it was discribed in the DoorDash app. All the Carmel and chocolate was on the bottom of plastic cup and nothing on top. I don’t believe there were 3 full scoops of ice cream maybe 2 1/2. I believe your co would like to see accurate orders along with discribed items put together with professionalism. It’s not rocket science and makes your brand look cheap and employees not caring enough to make correct orders.


Brenda Bonhoeffer February 26, 2019 at 11:58 am

Just want to tell you I was so happy to see Baskin Robbins ice cream in HEBs since there is no Baskin Robbins in my town. Thank you thank you thank you !
Also, I must say that I am not in a good place right now because Gold Metal Ribbon is not in HEB any more. Please put it back in HEB so I can buy & enjoy it again ! If I had known it was going away I would have stocked up for a year !

Please help !

Brenda Bonhoeffer


Melinda Joel February 5, 2019 at 7:41 pm

So… I call the Baskin-Robbins on Balboa Boulevard near Granada hills to request my free birthday scoop today. My birthday is on February 13 and I won’t be here because on February 13 I leave for London. Who is in the area and thought I’d get my free birthday scoop. But gentleman who answered said that I don’t see it in my account because I’m probably not due yet. Not sure what that means but. In the past I could always get my birthday scoop in the month Of February. Didn’t know that it changed. I got a three dollar off coupon but no barcode for my free scoop. Very disappointed Baskin-Robbins. Melinda Joel


Kathy February 3, 2019 at 12:18 am

Jenny is the franchise owner in Jackson California. My daughter had an interview with Jenny today. My daughter was not hired because of her black hair and for being too young for Jenny is looking for older employees to promote a Malt shop environment. My daughter replied to Jennys insults and discrimination, with there are alot of people with black hair and the color of my hair should not influence my capability of performing the job. For your insulting discrimination regarding my age is ridiculous for i will be 20 years old in May. Plus the simple fact that Jenny hired the 30 year old lady before me sporting a bright blue hair color. Patricia graduated high school early with a GPA OF 3.8 AND HONOR ROLL ALL 4 YEARS! We are boycotting Baskin Robbins. REQUESTING to Baskin Robbins to remove Jenny from her position as a franchise owner of B&R.


Keshia January 20, 2019 at 6:09 am

Hello Mr CEO Anthony Gioia

I live in Michigan .. for the past two weeks I went to
14855 Telegraph where Baskin Robbins is located in Redford Mi . They never have any ice cream , They can’t obviously be doing there inventory cause it hasn’t been any ice cream for two weeks .. they seem to always say there truck is coming the next day.. They are rude and do not have any experience in customer service . They need to be on Undercover Boss . It’s shameful to never have any ice cream and it’s an ice cream place.


barbara adler January 5, 2019 at 3:51 pm

I went to your store in Deerfield beach on Hillsboro and Lyons at 5:32PM on December 31, 2018 but the store was closed. There was a sign on the door that said they were open from 2PM-6PM but it was closed 28 minutes before it should have been closed. As I am certain you know, on the 31st of every month with 31 days in it, you have a promotion of $1.50 per scoop. However, I was unable to get into your store. Since then I have called that particular store every day (today is January 5, 2019) but have not been able to get through since the voice mail is full. I live quite a distance from the store even though it’s the closest store to me. It takes me approximately 40 minutes to get there, depending upon the traffic. So, all in all, when I go to Baskin Robbins it takes me about 1 hour and 20 minutes–which is a very long time. I would like to know how the corporate office is going to handle my complaint. I anticipate a quick response. Thank you.


Terri Swartz August 31, 2018 at 5:35 pm

I setup an account f or entire family under Terri Swartz which my birthday is September 3rd which is Monday and mom is Wednesday September i received the email on mom free ice cream but I did not get an email for my brith day when I am the one who set up the account. And the manager and an employee’s got really rude with in the saint joseph store location around 4pm on Friday August 31at 2018


Brittany Jones August 27, 2018 at 6:42 pm

Do you guys have recruiters for advertising for car decals??


Sandy P July 29, 2018 at 4:57 pm

I ordered a birthday cake on Wednesday, July 25, 2018, from store #340985, High Point, NC.
The cake was to be chocolate (The only item Right), with Pralines and cream ici cream. No Pralines and Cream, chocolate chip instead. I had requested the frosting colors as orange and maroon, with Happy Birthday written on it . The primary name in larger letters, and 2 other names of grandchildren in smaller lertters. When my daughter-in-law brought the cake home,, she mentioned employees had difficulty in finding the. order. When I opened the box,
the cake was covered with chocolate with Hershey kisses around the top. No Writing whatsoever on The Cake.
What sort of incompetence do you have employed at your stores/franchises.. I should have gone to Dairy Queen…


Karen bennett July 14, 2018 at 11:29 pm

The commercial that you are currently running is disgusting. My husband and I were big fans. The commercial just makes us want to never go again. What target range are you looking to sell to? Not 50 to 60 age group. Rethink your agenda.


Cheryl D. Henry July 12, 2018 at 9:43 pm

On 7.12.18 I visited BR at 7110 Winchester Rd in Memphis, Tn. I had a coupon that clearly stated that I could buy one sundae and get one for 99 cents. I asked for a 3 scoop sundae at regular price and I wanted the same for my 2nd one for 99 cents. The clerk informed me that the 2nd one would be 2 scoops only. I asked her why. She stated her manager told her to do it that way. I explained that the coupon did not indicate that nor was it posted anywhere. She said she understood and that people had said the same all day and she didn’t want to get in trouble. I spoke with the manager and he claimed that it was corporate policy and that the register automatically rang it up that way. He began to explain that different size scoops were used so that toppings wouldn’t be charged. None of this had anything to do with my coupon, as it was written, not being honored! He even pretended that as a manager, he couldn’t honor the coupon as written if he wanted to. I informed him that I would contact BR corporate and he offered me the number. That gave me the impression, that he didn’t care, because nothing would become of it. After the manager got done insulting my intelligence, I left without ordering anything at all on principle. How many customers had been baited there and then the terms were switched? I’m sure many still purchased the sundaes on those terms. Either he was lying or BR intentionally deceived and falsely advertised. Which is it? Either way, the practice is very unethical! Very disappointed!


Bill Morton July 9, 2018 at 7:05 pm

I was interested in giving you some recommendations, but after seeing all the bad comments I doubt that Anyone would be interested. It’s too bad when a company starts going downhill due to lazy management. I’m 82 so I have witnessed it many times during my lifetime. Probably every company needs a department with the goal of fighting complacency. That should be the CEO’s job, but they are usually too busy shooting around of golf with others shirking their responsibilities too.


carol June 22, 2018 at 11:26 am

Your new commercial is so disgusting I don’t think I could ever eat any ice cream again!!!


Tracy ray May 28, 2018 at 11:01 am

They can’t see it was rude and disrespectful I ask her ma’am did you take out order she’s like look I’m off work I don’t you see me Counting moneyno I did not take your order ma’am very nasty and disrespectful or demeaning to not need to be working at Baskin-Robbins


Laura A. May 2, 2018 at 3:44 pm


I was wondering if the owners are allowed to bend and change the rules for the employee attire. I know the Baskin Robins 2017 handbook says employees must not have offensive tattoos, however can the owners change that rule so that employees cannot have tattoos overall? Even if they are not offensive? I would really appreciate it if I can hear from you as soon as possible.

Thank you,

Laura A.


Rachel Johnson March 19, 2018 at 12:02 pm

The drive-thru window at the Baskin Robbins in Bardstown, Kentucky is broken and has been broken for three years. Evidently the employees have asked for it to be repaired many times with no results. This causes delays for customers and employees, very unacceptable!


MBarr February 6, 2018 at 1:13 pm

I attempted to purchase ice cream for myself and my daughter yesterday, 02/05/2018 at your Dixie Hwy (Waterford, MI) location. First, you were out of Cannoli Be With You and the employee was unsure if this was your current flavor or January’s flavor of the month, since they didn’t have any. Secondly, I tried to order your Mint Chocolate Chip… This flavor was also unavailable. I inquired if they offered a “rain check” since they were out of not 1, but 2 of the flavors we asked your shop for. The employee was unsure of this as well. I did ask for the Manager, who was not in the store, but he did provide a phone number to contact the manager. When asked for a corporate number however, he was unable to find this number to give me. This was a very frustrating experience for me and caused disappointment for my child, excited to get her favorite Mint Chocolate Chip ice cream!


Mykala August 20, 2017 at 2:15 pm

Went to the baskin Robbins in Columbia SC and was excited about eating my ice cream but sat down at my apartment to eat it only to find strips of plastic in my ice cream. Called the store and they absolutely did not care. Told me to call back later and speak to a manager. Wow they couldn’t even use proper customer service and take my number for the manager to call me back. I could understand a small piece of plastic but there was about 10 long strips of plastic. Come Baskin Robbins you have to do better then this.


Sonya Thomas August 20, 2017 at 2:23 pm

The previous comment belongs to my daughter who is currently a college student. She was a little nicer than I will be when following up with this. My daughter got sick yesterday after eating the ice cream but thought it could be something else she ate. Then today she finds the plastic in it. I am sure there is a connection . We could have handled this at the lowest level but since there is a lack of customer service we have to take it to here. The place she went to was 4711 Forest Drive Columbia SC. I am so glad I did not order here birthday cake from here. I will ensure that I pass the word about this Baskin Robbins. I expect to hear from someone in next 24-48 hours or I will go further with my complaint.


Angel Rodriguez August 5, 2017 at 11:30 pm

Chicago . 60629 . Store location 69th and Pulaski. 3 times in a week visited this location. And all 3 times . Store clerk said they did not have bananas for a banana split. The 4th time . Took my own banana. Why is it on the menu if no bananas are available. How can this be made right ? The clerk explained it happens often. Clerks are not allowed to purchase from nearby store. I don’t blame the clerk. But business is lost and we are not happy. Concerned , Angel Rodriguez


Blanca Sanchez July 4, 2017 at 4:43 pm

yesterday I bought a brownie ice cream dessert and it was expierd oct 31 2016


Mike Trapen June 23, 2017 at 7:11 pm

What is the reason y’all do not have fudge brownie ice cream in your stores year round many customers ask for it.


RT Garza June 20, 2017 at 9:18 am

To CEO Anthony J. Gioia

For your info, I have never purchased an ice cream cake.
I received an email dated 08JUN17 offering $3 off on purchase of cake.
I don’t know why your company stop offering a free ice cream cone on his/her birthday.
Thank you,
Mr G


Gary Hanstedt December 29, 2016 at 11:47 am

I have new neon sign that was not used in a store i build and would like to get ride of it. Can you use it in a store.


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