Barnes and Noble Corporate Office - Corporate Office HQ

Barnes and Noble Corporate Office

How would you rate your experience with Barnes and Noble ?

[Total: 19    Average: 1.7/5]

Barnes and Noble Corporate Office Address

Barnes & Noble, Inc.
122 Fifth Ave
New York, New York 10011

Contact Barnes and Noble

Phone Number: (212) 633-3300
Fax Number: (212) 675-0413
Email: Email Barnes and Noble

Barnes and Noble Facts

Founder: Leonardo Riggio
Date Founded: 1986
Founding Location: New York, New York
Number of Employees: 26000

Barnes and Noble Executives

CEO: Allen W. Lindstrom
CFO: Michael P. Huseby
COO: Jaime Carey

Barnes and Noble History

Barnes and Noble Logo

Barnes and Noble traces its beginning back to 1886 when the Arthur Hinds & Company bookstore was opened in the Cooper Union building in New York City.  Shortly after opening, Gilbert Clifford Noble was hired as a clerk.

In 1894, Noble was made a partner and the name Hinds & Noble was adopted.  In 1917, Noble bought out Hinds and partnered with William Barnes to form Barnes & Noble.

Barnes and Noble Store front

In 1930, Noble sold his shares in the company to John Barnes.  Noble died in 1936.

In 1969, John Barnes died and the company was sold to Amtel.

In 1971, the company was purchased by current Chairman Leonard Riggio III.

Today, Barnes and Noble operates 689 stores in all 50 states.  In addition, they own 667 college bookstores. The company is the largest retail bookseller in the US.

Barnes and Noble interior

In 2012, the company had annual revenue of $7 billion but has fallen on hard times, with revenue in 2017 only $3.7 billion. Rumors have swirled that the company might be looking at bankruptcy, however, in October 2018, current chairman Leonardo Riggio stated that he might purchase the publicly traded company.

Company headquarters are located in New York, New York and is publicly traded on the New York Stock Exchange under the ticker symbol BKN


Barnes and Noble logo 2



Barnes and Noble FAQs

Question 1: What is the phone number for Barnes and Noble?
Answer 1: The phone number for Barnes and Noble is (212) 633-3300.

Question 2: Who is the CEO of Barnes and Noble?
Answer 2: The CEO of Barnes and Noble is Allen W. Lindstrom.

Question 3: Who founded Barnes and Noble?
Answer 3: Barnes and Noble was founded by Leonardo Riggio in 1986.

{ 70 comments… read them below or add one }

Barbara W November 14, 2019 at 12:34 pm

I returned a book to the Menlo Park, NJ store about a month ago. The store manager was very disrespectful and would only give me half the value of the book. Then he probably put it on the shelf to sell for full price. But the worst part was trying to call customer service. A regional manager was supposed to call but never did. I will never pay for anything ever and will have my boyfriend cancel our membership! Use Amazon! Put B&N out of business!


karen d lester October 5, 2019 at 10:05 pm

To whom it may concern, If Barnes and Noble is going to continue to endorse and sell books like the one listed here:If You Give a Pig the White House | Faye Kanouse | Macmillan. I will no longer shop in your store or encourage anyone else to. That is unbelievable to me that you would offer something this ignorant to a child. Until this book is removed, I am boycotting and encouraging everyone that I know to boycott your business. I am DEEPLY offended.


one brave soul September 25, 2019 at 6:00 pm

Ive had some bad experiences with staff at B&N in Greensburg, PA including a salesgirl taking my newly purchased Nook out to the back parking lot and showing my credit card page to a guy in a car, but

A few days ago I spoke with “Rebecca” by phone about problems with my nook and she went to every height to assist me. I especially think she should be recognized for her excellent work and her customer service. Bc of Rebecca, Im willing to visit B&N again, hopefully, the mgmt has improved upon their staff overall.


Cyndi Steele September 9, 2019 at 5:32 pm

8/30Placed an order , paid for expedited shipping
Received confirmation
9/6 On the day I was to receive the shipment received and email that the Payment was not valid
9/6 I called and customer service was unable to understand what the issue was. Requested it be cancelled
9/9 the issue was NOT cancelled
Asked them when it will be received . No idea
called corporate and we’ll see if that even matters
Likely no

I cancelled the order
9/9 called to find out if the item( a college textbook) was even available


Paula August 20, 2019 at 8:32 am

Please replace staff immediately after lie surpress facts not tell truth friends money fun Marlene muniz Simon mall friends money fun Facebook Instagram Twitter harassing slander insult assault discrimination people, paying off rich Marlene muniz use gay people works, hairstyles, police lie harassing slander insult assault discrimination people not care customers employees gay only or friends money fun and family. Dont care about safety. Read employees text messages social media


Larry Sandler July 2, 2019 at 6:33 pm

who handles your logistics? im a freight broker and would like to become an appoved carrier thanks


Tonia Green June 13, 2019 at 12:50 am

My name is Tonia Green. I am a Barnes and Nobles member. This email is in regard to a horrible incident that happened to me at your Barnes and Nobles in Ridgeland, MS. I frequent your cafe and today as I was opening the cafe door to enter, the top of my right foot was struck by the sharp edged corner of the door. I immediately let go of the door handle due to the pain it caused me. It hurt so bad that the only thing I could do was scream. I looked down and saw that my foot was bleeding. There was another customer sitting outside in front of the cafe who noticed what had happened to me and called me over to the table and she happened to have a bandage and some ointment. I thanked her and I went back into the store and explained to the cafe associates what had just happened to me and a few minutes later a manager named Mark came over to me and took a statement about the incident. I informed him of what had happened. I asked him if that door was supposed be sharp enough to cut my foot and he told me that the sharp edged corner on the door was not supposed to be that way. He thanked me for bringing it to his attention. He also came out and taped up the corner of the door that cut my foot. It’s unfortunate that I had to experience this. I would appreciate if someone would get back with me regarding this issue. I am still in pain. I can be reached at 601-398-XXXX. Thanks


Nicole February 13, 2019 at 2:08 pm

While visiting Huntsville, Alabama, I called Barnes and Noble in Jones Valley Mall. After several rings, the phone was answered with: “this is Shannon”.
I then had to ask if I was speaking with Barnes and Noble. ‘Shannon’ was annoyed by this.
After requesting that ‘Shannon’ look up availability of “Witness to Hope: The Life of John Paul II”, I was told it was not in the store. No offer to order this book for me, no offer of assistance whatsoever.
Yet another reason Amazon is so successful. I’ll not bother Barnes and Noble with my business in the future.


Roberta M. Crispino November 25, 2018 at 2:59 pm

At your Waterbury CT store, in the Cafe, there are placed on the counter next to the coffee condiments every Sunday several copies of the current bulletin of a local Catholic Church.
Is it the store policy to endorse publications of select religious institutions? If so, should not all religious organizations in Waterbury be made aware that they too are allowed
to publicize their philosophies, services, and events at Barnes and Noble?
Please advise.
Thank you.
Roberta M. Crispino


Norm Batalon November 10, 2018 at 1:51 pm

Thursday morning I waited 2 hours in line at your Warwick store to purchase a book written by Bobby Orr and have it signed. Being assured by staff that this event would run until about 8 P.M. I happily left with 2 books and a “yellow” wristband which would allow me to meet Bobby Orr and my 2 books signed.
Ariving at 6:30 P.M. with my seven year old grandson, we were told that Bobby Orr came early and had already left. When I questioned one of the staff I was rudely told that I should have come earlier.
I promptly returned the books I purchased and I promise you I wiil never purchase any thing from Barnes & Noble again. Thanks for disappointing a 7 year old boy and his grandfather.


Jacob Miller September 11, 2018 at 3:22 pm

Hi, I’m a student at Rutgers University. As with most students nowadays, I have limited funds. My local B and N would not let me return over 200$ worth of textbooks since I misplaced the receipt. Since I paid with a debit card, is there anyway to resolve this? I can get a bank statement. I need that money for other classes that I transferred into.

Thanks for your time – I hope we can resolve this shortly,
Jacob Miller


j September 18, 2018 at 1:23 am

call the 800 on your card and ask.


-A August 7, 2018 at 2:52 pm

I’m very frustrated with the management at Hendersonville Barnes and Nobel because I applied to work here, and when I called a manager to ask questions and they hung up on me after they told me that they would transfer me to the hiring manager. I’m a persistent applicant when I really want to work somewhere. I’m pretty upset about it. It was very rude and I’ve never filed a complaint on anyone before.


Andy Dornford` March 16, 2018 at 12:19 pm

My wife has worked for Barnes and Noble in Coral Springs for 11 yrs. and recently quite her job due to the new managers Angela very racist treatment. It a shame that people like this can get away with discrimination at this day and age. My wife files a complain with human resource in tears and nothing was done an we have heard that other latin employees have been fires or forced out just like she did with my wife.
We are considering filing a discrimination law suit against the store.
Shame on you Barnes and Noble.


Carla Mazurik February 16, 2018 at 1:14 pm

While searching for the whereabouts of a book I had ordered, I was notified by Barnes and Noble that my membership had ended on 1/31/18. The reason given was that my credit card “had failed.” The credit card listed on my account is current and accurate, so I called VISA to see if I had a problem with the card. I was told there was no attempt made by Barnes and Noble to add a charge for extending my membership. I have been going back and forth for 2 days with B&N representatives, and now today I was told my credit card “update” (?) was okay but I still needed to call B&N and supply my card number and pin number in order to reinstate my membership. I have never had a negative experience with Barnes and Noble, so I am very dismayed because this is beginning to sound like a scam. Hopefully I can just re-join myself and not provide all the personal information.


Carla Mazurik February 16, 2018 at 2:13 pm

I received a strange email from “corporate” about a complaint I hadn’t written!


Kylie December 6, 2017 at 5:02 pm

My MIL was walked out of B&N today after 7/8 years working for them as the Head Cashier at the Jacksonville, NC store. She has been there I do believe longer than any other employee and manager! She loved her job and did it very well, usually being the top membership seller every month. She had been discussing taking time off during the holiday season since Oct to visit her family out of state. She does not usually ask for this time off or many other holidays for that matter. Due to the confusion of the system they use for requesting time off/or saying she is available, she accidentally put in that she was available. But purchased her plane tickets before noticing. She went to her manager to correct and he told her she couldn’t take the time off, even though she had discussed this prior with him months ago. Once again she went to him asking if she still went on vacation would she have a job when she returned. He could not give her an answer. 3 days later (today) he asked if she still planned on taking vacation, she said yes and was walked out today. Now I understand this is a decision she made, but it should have never went this far. The lack of respect for an employee that has been with the company for that long, the unwilling to work something out with her, telling her “do you know how hard it is going to be to train 2 people to do her job”, just so rude and disrespectful. Like I said she loved her job and was good at it. I may be the upset daughter in law, but I wouldn’t want this to happen to anyone, no one deserves that. And because corporate makes it so difficult to contact them, here is write this so someone can see it. Heart Broken for my MIL! Shame on B&N!


MaryAnn July 29, 2017 at 10:41 pm

Do not have Barnes and Nobles buy back college textbooks!!! We purchased text books from our daughters college and from another online book store…all in very good condition. Barnes and Noble offered to buy 3 of the textbooks and no where on their site does it say that they use to buy them. Once they received the books, they claimed that one of our books that we purchased from our daughter’s school was a counterfeit book and refused to pay us for the book or return the book to us. The best part is that it was the more expensive book! My daughter used this book the entire semester and did not have a single issue with it! Barnes and Noble and refused to show us proof and expected us to believe them. We tried to contact corporate to file a complaint but no one would put me through!


Alice Light March 4, 2017 at 11:33 am

Help! I have an old NOOK COLOR that I bought a while back. The insulation on the charging wire has shredded, exposing the electrical wires and I am beginning to worry about it. Does anyone have, or know where to find a replacement?

I’ve been to three Barnes and Noble stores and no one has one and, there is no substitute since the charging wire was made especially for the NOOK COLOR.

A sales person offered a trade-in which I didn’t want. I only want to charge my NOOK COLOR.

While you’re at it, if you have the appropriate charging wire, would you look for a cover? They seem to be gone too. I can’t believe that I would have to give up my NOOK COLOR because I cannot charge it!


one brave soul September 25, 2019 at 5:50 pm

Built in obsolescence?
I cant get an older ipad cable.💁 So I bought a new one. Im going to replace my nook too. Soon everythimg will be 5G something so no choice, eh? Good luck. Hope you resolved your issue to your liking.🙋


James September 30, 2016 at 11:40 pm

We need a good book store in Pahrump NV
That has lots of Western and romances novel’s.
Would love to see it by the city park!!


Pami September 27, 2016 at 3:21 pm

Would like to see your book store come to Pahrump NV on South Hwy 160 up by the city sign that says Welcome to Pahrump NV
There is NO good bookstore in this town and would also like to see a coffee shop in the book store.
And homeschooling workbooks from preschool to 12th grade.


mary williams September 22, 2016 at 10:18 am

Barnes & Noble of Staten Island , N.Y. is outstanding! My daughter & I visit at least 2X a week. The staff is wonderful, helpful, friendly & professional. I just found out you are changing the menu @ the Café. I don’t understand why you would take away items that are loved by so many. The Chili & the soups are great. The Farmers wrap & the Philly Cheese Steak are to die for. I can understand adding items to the menu, but don’t take away items that are so loved. Taking away the Chili & soups @ the beginning of fall is a really stupid move! Please reconsider this disastrous move.

T.Y. A Loyal Customer


Julie McCormack April 29, 2016 at 7:14 am

Folks, PLEASE stay out of the PC controversy over which bathroom to use. You cater to children, schools, families…everyone who has a stake in protecting children. The issue is not where a transgender will urinate…the issue is opening and advertising to every sex offender alive that women’s bathrooms are fair game. As someone who has book fairs and works hard to get families in to purchase, I will be on the firing line here as well. I will, indeed, most likely have to find another option. You are catering to a tiny, tiny piece of our population, while ignoring the safety of many, many young children. Have family bathrooms, single bathrooms, but leave the women’s bathrooms alone…for everyone’s sake. Let common sense rule here and please leave this ridiculous “issue” alone. Is a child’s safety less important than someone’s political agenda? Thank you,


Mad at your system January 29, 2016 at 3:45 pm

Let me start off, with I had always in the past been a good customer of yours, but due to some dealings of late lost all respect for the company and the business model in place as it pertains to the “MarketPlace”. With that out of the way I will explain my frustrations and hope they are seen by the necessary eyes in the company. Please note the individual company highlighted in the writings below, I can’t think of any place in the country (USA) that a package would take 9 days to reach after shipping from the first point to another unless sent 3rd, or 4th class mail. If so then your vendors are overcharging for shipping.

Easiness to Reach: Very Good
Ability to Resolve Issue: Not able too resolve
Overall Experience: Very Dissatisfied

Purchased 4 books from a Barnes and Noble store and was charged for a membership I thought was free to find out after the transaction was not, but due to living 90 miles from the store, was sold on the idea of free shipping on online orders. Made my first purchase and used the discount number and was not given the discount, so got no discounts as promised. Then find out after numerous phone calls to Barnes and Noble that things sold on the marketplace get NO discount, and NO free shipping. The marketplace is just like buying off EBAY or Amazon, vendors have a 14 business day allowance to get you the products. The vendor below, I have since found out has a Google rating of 1.1 of 5 stars and happens to be where the book in question was to be shipped from.

NJ 07001
(732) 382-XXXXX

I received from Barnes & Noble an email that stated that shipment of a book was made on or before Jan 20th from the said vendor. Today is the 29th. Due the contract between the vendor and Barnes & Noble, B&N will not investigate until after February 8th, 2016. Emails, nor Phone calls are not answered from the vendor only goes to a voicemail.


1) Barnes & Noble contracts with these outside vendors, who may even be dealing with other outside vendors to sell books and services that are promised and may never be delivered.

2) There is no account ability (as the customer is charged for shipping) and the customer cannot track, NO UPS, Fed Ex, USPS numbers to be able to check to find out where your package is.

3) …. I could keep going on the problems in the flawed system, but wish I did not even have to post these. Maybe management will wake up and look at this and see the detriment of it all. B&N used to be one of the growing companies, from what I have seen, I can guess why they stocks and business is failing now after many good years.

In my opinion, a High school level student could lay out a better business model than they are operating within this venture of book sales online.

A long timed customer that is Mad at your system!


Jennifer Miller December 30, 2015 at 11:22 pm

You know how kids like to climb and are very, naturally curious? I think every parent would agree, our children are also independent creatures.

With that being said, please take a minute to read about mine and my daughters incident. I really would hate to see this happen to another child


I absolutely love visiting Barnes&noble. Especially with my daughter, Chloe. As the establishment is quite kid friendly and full of educational fun for her. Today however, exposed a hidden danger within the children’s learning area. If you’re familiar with thus area you know that there is a “story time stage.” In most cases it is decorated with fake, tall wooden trees…. There’s also a large wall with trees and forestry painted on it. These decorations aside from the stage itself pretty much BLEND into the bookshelves. Which are about seven/eight feet tall.
These bookshelves have removable shelving units. That quite easily slide OFF the shelf.
My daughter, a well behaved five year old. Was not running crazy. Was not out of control. She was simply looking for a book to read. She found the perfect one, a’top the highest shelf. Hanging out almost right next to Winnih the Pooh ( whom was reading in the tree ) Being a child means you are encouraged to use your imagination whenever possible.


My daughter, Chloe Kiser, tried to obtain her book by way of climbing. I was with her in the children’s area about five ft away. I was looking at another book She had given me, very briefly. It happened within seconds. The shelving unit (heavy with books) came CRASHING down on top of her. Leaving her scared, hurt, and ….embarrassed. My first thought was of her and her safety of course. I found she was very lucky and escaped with a goose egg laceration on her forehead. My second thought…. How many children , not tall enough to reach their favorite colorful paperbacks…have tried climbing amongst the trees and storybook characters. Only to crash and cry in a pile of scattered story’s??!!!

The manager here did not have ONE ounce of sympathy it seemed. Quickly blaming me for poor parenting. Stating that the very store had never experienced this danger before and well behaved children don’t climb shelves….

#Barnesandnoble I am not one of “those” moms that throws a tantrum when such things happen. But my God did I want to really hand it to your bookstore manager! I know you big executive guys aren’t responsible for his poor incident handling skills…but look at the bigger picture. PLEASE!!! At the very least put some signs up that state NO CLIMBING Bookshelves!!!!!
I wasn’t even given the option to fill out an incident report???

Please respond asap



margi45 December 4, 2015 at 7:58 pm

I have always valued Barnes & Noble – both online for browsing and my local retail store.
However, I will no longer be a loyal customer because the new website is driving me crazy (cannot access my account using Firefox, must switch to Safari). If I am browsing and find several books to put in my cart, I cannot any longer click on the cart to review my purchases unless I first sign in. I just wanted to put things in my cart and come back later to complete the purchase.

Finally, the customer service leaves MUCH to be improved upon. Yesterday I used “online chat” to ask if I could return a recent online purchase using my order confirmation. I was told I had to call my local store. The local store told me I had to call the 1-800 number, which I did. I was told that I could only use the order invoice that came in the box (I no longer have that and was told I would receive an email copy so I could complete my return). No email received. TODAY I tried calling again; was told that I COULD use the order confirmation. Because of conflicting answers I asked to be transferred to a supervisor for the correct instructions. Waiting, waiting, waiting, and…. AM DISCONNECTED. Called back and again had to go through name, order #, problem I am calling about before I could be connected to a supervisor. FINALLY, I GOT AN ANSWER! The supervisor checked online to determine if the local store stocks the title I wanted to return; they do, so I only need to supply the online SHIPMENT notification (as opposed to the order confirmation) to return this book to my local store.

Sorry, but 30+ minutes over 2 days to answer a pretty easy question is just too much aggravation.


Robyn K November 1, 2015 at 7:38 pm

Barnes and Noble customer service representatives are the worst!


Richard Miller October 19, 2015 at 12:45 pm

I ordered 3 books from B&N. I called about two weeks later and the agent told me that the books were no longer available and that the store would issue me a refund for the books for which I had already paid. The next day the books arrived in the mail. I called the store and told them that the unavailable books had arrived and to cancel the refund. Several days later the three checks arrived. No 001527860 for $10.44, No 001527854 for $10.44, and No 001527772 for $4.63. hat do you want me to do with the checks?
Richard Miller


Judi Harris March 25, 2015 at 12:22 pm

Trinity O’Toole Cardinal
27 mins · Edited ·
I nursed all 3 of my children (in various public places, fully covered up) and never noticed any of the reproachful stares or comments that I’ve heard other nursing mothers often report. I think breastfeeding is a great choice for mother’s who are able and inclined to do so, but I’m not a fanatic about it and I definitely think certain settings require a certain measure of privacy.
But this weekend my sister had a ridiculous experience with an obnoxious Barnes & Noble employee and my blood is still boiling over it. While in the children’s section of the store with her girls, Caitlin pulled a chair about 4 ft over to strategically position it by her girls and partially behind a display, going beyond her layers (coat, scarf and nursing cover) to be thoroughly discreet. After she put her cover on and prepared to start nursing June, a 20-something male employee came at her like a bat out of hell (her description) yelling “you can’t do that here!!!” …. Causing the many other customers in the section to stare at her. Caite told him that, yes she is allowed by law to feed her baby if she is covered, and he after some banter replied that since she was “clearly looking for a fight” and that he “wasn’t in the mood for” that he was going to get his manager. Of course, Caite said PLEASE do…. But she waited for 25 minutes and the employee never returned and when the manager came out the break room that the employee had entered and approached her she acted like nothing had happened and asked her if she could please just move the seat back (4ft) after she was finished… Meanwhile there were chairs spread out haphazardly throughout the entire children’s section. When Caite addressed the altercation she had with her employee the manager acted as if she didn’t know anything about it and said that of course the store’s policy is that mom’s can breastfeed and it must have been a miscommunication. Sunday’s message at church was such a poignant message about forgiveness… And truly I have decided to forgive this guy about 10X since Caite told me what happened… As God has extended me so much grace and forgiveness…. But in the back of my head I keep contriving reasons why I need to “visit” Barnes and Noble this week.
This happened at Neshanimy Mall, this is a disgrace the way she was treated and the employee should be fired and also the manager, for not asking the employee to apologize for his behavior. I hope this goes viral and everyone see just how awful you treat customers. I am in shock. My grandson works there and WOW !! I am truly at a loss for words.


Andrew Joseph Dondlinger February 13, 2015 at 5:03 pm

I had what would be easily considered the worst customer experience in my lifetime. At about 3:00 P.M. this day of Friday the 13th, in February of 2015, I was banned from the Barnes and Noble bookstore located at the Augusta Mall in Augusta, Georgia. The reason I was banned was due to a simple manner of having an outside soft drink from the food court.

The individual who banned me was none other than the manager of the store, by whom and not long after banning me, ordered me to leave the store otherwise he would call the police on me. I left as quickly as I could as he followed close behind me consistently warning me to leave the store.

I asked on the way out the question ‘If drinks are not allowed, then why is there a Starbucks inside?’ to which he stated it is outside drinks not allowed. Shortly before leaving I asked ‘Why are there no signs indicating no outside food and drinks are not allowed?’ to which he replied while taking out his cell phone ‘Leave now or I’ll call the mall police on you and have you escorted out of the building’. As a further note, I noticed three other individuals with an outside drink on the way out that the manager somehow missed, much less spoke to about the strict rules of no outside drink.

Beyond the disgusting attitude of the manager and his wretched customer service skills, the worst part would be that I had to leave the store while my young nephew was still inside. I was most fortunate that my nephew was neither traumatized, being blissfully unaware of what transpired, nor kidnapped. I met up with him about thirty minutes later and left hastily home.

I pray that anyone from the company is reading these emails and would respond quickly with an inquiry upon this manager. The idea in this day and age, with so few jobs and so many choices, that an individual with such poor social skills and draconian measures would be a manager of a major book store. I am doubtful that all of the managers are as deranged as the one I experienced today. However, it is without saying that I will be shopping elsewhere for some time and the store lost about forty dollars of business this day from my patronage.


karma February 3, 2015 at 3:51 pm

I am disappointed in your poor customer service and policy regarding improper notification of a subscription that was renewed without my authorization. I was not able to find out what your charged my credit card for until I spoke with three different people. And there was no attempt to work out the mistake that barnes and noble made with regard to an online subscription for a magazine for the nook. I stopped using nook a long time ago because of the limited options. I will not do business with barnes and noble again. There is no trustworthiness care for customer relationships or good business practices.


Marvin Castagna January 20, 2015 at 10:34 pm

Until today I did not realize I was being charged a renewal of membership fee. This fee appeared on by American Express January 2015 statement. Stupid me for not catching this several years ago. Anyway, I tried to cancel the membership by calling your 866-238-7323 telephone number. Both people I spoke with (two different occasions) stated they could not cancel the membership and referred me to a supervisor. I waited on hold for over 10 minutes for a supervisor to answer. They did not so I hung up.

The problem seems to be this: I have moved six times in the past 5-years. On two of those moves I was outside the continental USA. I could not provide your people with a billing address, telephone number, last 4 digits on my credit cards — nothing!! I simply don’t remember 4-5 addresses back. Without this information how can I cancel a membership I did not even realize I had until today? I am willing to cancel my American Express card if that is what it takes to stop Barnes & Noble from collecting any more membership fees from me.


Kristina January 12, 2015 at 2:24 pm

I must say renting college textbooks from Barnes and noble has been the worst experience I have ever had. I turned in my books and got charged 88 dollars for a book that (literally) sat in my room all semester. I was told I damaged it. Being a college student, this is absurd considering I am on a strict budget to begin with. I have called 4 times to get a refund of my money, and each time, they said they will refund it and NEVER do. Complete liars. The last man I spoke to on the phone was so rude and told me this is all my fault. Who speaks to customers like this? I will get my money refunded one way or another if I have to call every day til the day I die. Needless to say I will NEVER rent textbooks from this website again and make sure all of my friends and family do the same.


Jessica April 13, 2015 at 2:30 pm

I too have had the worst experience ever with the customer service department regarding a rental of a textbook. I am not happy and I will fight this balance I owe until something is done. They state they didn’t receive the book back, well I don’t have the book, why would I keep it? And the balance that is due they will not adjust at all. So frustrated and will never shop Barnes and Noble again.


Unhappy Ex-Customer December 23, 2014 at 8:26 pm

I spend quite a bit of money at Barnes and Noble each year but will now be taking my business elsewhere. The customer service is extremely poor. When speaking to a very unhelpful representative, I asked to speak to a manager. I was told they do not have a complaints department and I was transferred back to the main menu. After several attempts to resolve the issue and a trip to the local B&N (the teenager behind the counter could care less about my problem and was unhelpful as well), I returned my purchases and will take my business elsewhere. Shame on you B&N!


will milby November 23, 2014 at 11:25 am

good day,
i would like to express my displeasure about how my son was treated at the market fair barnes and noble / starbucks in trenton nj. to start off with he was there to purchase a book. at the store it was 47 dollars. on line it was only 25 . he asked the sales person if they priced matched their own website and was told no. that’s absurd!! being on a very tight budget he planned to purchase the cheaper on line book.
then while he was sitting / studying in the cafe he was asked to leave. your manager was very rude to him. he was only there about 20 minutes and had yet to order his coffee and lunch. you see my son is in his second year residency and will be a PA soon. your manager told him rudely that he had to move because he hadn’t purchased anything yet. my son is not a homeless bumb, he’s a top of his class grad student. your people at that store need to learn some skills on how to act with customers. you not only lost a book purchase, a lunch and coffee purchase but lost a customer. in fact you probably lost a lot of customers!!!!!!


Terryl Stewart November 13, 2014 at 12:25 pm

ATTENTION: On October 18, 2014, I went to the Barnes & Noble store on Route 10 in Morris Plains, NJ to purchase a children’s hardcover book that I was sending to my niece in Florida. As I approached the register with 2 customers ahead of me, I asked the sales associate (a Caucasian woman who looked to be in her early 60’s) if I was in the right line to ship a book being that I didn’t want to stand in the check-out line if I should have been in the Customer Service line on the other side of the store. The sales associate Elisabeth Schmitt looked at me with the hardcover book in my hand and told me that Barnes & Noble does NOT ship hardcover books and, “I will be with you shortly.” After giving her response some thought I assumed that she misunderstood my question. We all know Barnes & Noble ships just about everything they sell in the store. As I stood in line waiting to check out, you can only imagine my thought process. Finally it was my turn. I walked up to the register and Elisabeth loudly asked, “ ARE YOU SHIPPING THIS BOOK TO A JAIL?” Not even looking at the title of the book she already had it made up in her mind as I was standing in line that I was shipping a hardcover book to a jail. As you can imagine I thought I was hearing things, I immediately said, “wait a minute, did you just ask me if I was shipping this book to a jail?” At this point Elisabeth knew that she really pushed my button and tried back peddling like she never asked me if I was shipping to a jail. She proceeded to try and convince me that it’s protocol for Barnes & Noble employees to ask customers if they are shipping books to a jail. Go figure! She handed me a piece of paper and asked me to write down the shipping address which she should have done in the beginning and skipped the jail part. I paid for the book and walked out of the store. As I proceeded to get in my car feeling embarrassed, mortified, humiliated etc. I decided to go back in the store and I asked to speak with the store manager. David Ocampto, the store manager came out and I explained what had just occurred. David apologized and confirmed that Barnes & Noble ships Hardcover books and it is NOT protocol for employees to ask customers if they are shipping books to jail. He also assured me that he would discuss this matter with her immediately. I left the store and went home still thinking about what just happened, I called the store and told them that I will NOT do business with Barnes & Noble ever again and I wanted a full refund (including shipping) and that I would be returning the next day. Out of curiosity on Monday, October 20th, I called the Morris County Correctional Facility, spoke to the mailroom personnel and asked how I go about shipping books to an inmate? I was told that you can NOT ship hardcover books to inmates and all book shipments must come directly from the retailer.
My question is why did Elisabeth Schmitt assume by looking at me that I was shipping a book to a JAIL?

The good news is that I did get a full refund, ordered the book through Amazon, saved some money and my lovely niece received her book a day earlier then the scheduled delivery date. I pray that my friends and family reading this post never have to experience this discriminatory behavior. As of today I’m waiting for a call back from Barnes & Noble Corporate Headquarters.


Sandra S. Rosen October 26, 2014 at 10:56 am

Dear Mr. Lynch,
I have a complaint to make about an employee named Alexis at the cash register of the Barnes and Noble #2793 on 2790 University Drive, Coral Springs, Fl. 33065, 954-344-6291. On Saturday 10/25/14 at around 10:00 AM I went into the store to buy a book that I ordered. I went to the information desk and the man told me my book was at the register. I am 75 years old and have some trouble walking. When I went to the register there was one customer at the register and the waiting line was empty. Instead of walking all around the waiting line I stood far behind the customer at the register who was almost done. When she was done within a minute or two I went up to Alexis at the register. Alexis then told me the sickest, most insane and disrespectful thing I have ever heard. She told me that I had to walk the waiting line and then come back to her or she wouldn’t let me make my purchase. Unfortunately I was so shocked that I did do that. When I got home I called the manager Marissa who was very kind to me and very apologetic. She said she would speak to Alexis immediately. I am emailing you this letter because in my 75 years I have learned that this type of sick behavior that Alexis displayed to me was not her first nor will it be her last time she will do a similar thing to customers and especially the elderly like me.
Sandra S Rosen


Michael Casteel October 22, 2014 at 11:47 pm

My partner- (he has a PHD with honors from U Chicago, and is currently a university professor of both Testaments), and I have self published through Westbowpress. ‘And Then The End Will Come-A theory of biblical Christianity’, is the first book in history to accurately address the tention is scripture between grace and works. This book is a once in Christian church history, and we believe it deserves a look by your staff.
How, and to whom do we contact for possible distribution in your stores?


Tathiana Cobos October 13, 2014 at 2:05 pm

I purchased a NOOK HD+ about a year ago. It broke down after only a few months of use. I called customer service and they replaced it with a refurbished one or (certified pre-owned, as they like to call it ). Within a month or less it broke again. I called back and they sent me another refurbished one.,It broke the same day I got it. I called again and they replaced it again with the same thing 2 more times telling me that they cannot send me a new one because they don’t have any in their warehouse. I called again a couple of weeks later like they told me to do because they were sure they were going to have one in their warehouse. Now they are telling me that they are still not available and all they can do is put me on a waiting list. Or I can call November 4th to get one but if they are still not available my name would be dropped from the waiting list. Lets not forget that they offered me a $10 gift card (for my troubles). This is absolutely unacceptable!, I tried calling their corporate office since the last supervisor I spoke with told me this would be the next step to take, all I got was an answering machine. Not even a person to speak with!
If this was the new Samsung tablet would I be getting the same treatment? I personally don’t think so. Not to mention of course I will get dropped from their “waiting list” as there is a very long list from people complaining about this very same problem! Is this seriously how you treat your customers?
Don’t you think the proper thing to do is either replace it with something that actually works ( after all these attempts and NONE of the refurbished ones worked) or a refund?
Now that I have contacted the corporate office, with no results. How much longer is this going to drag on? Someone, somewhere in this company must be able to make the decision to do the right thing for the customer but so far it has just been a run around for the past 3 or 4 months.
If I had purchased this product from Best Buy none of this would be an issue. I would return it to the store, they would either replace it with a NEW one, refund my money, or whatever it takes to make the customer happy. Which is why I have such a problem with the run around with your company. You seem to have forgotten who keeps you in business. The consumers!!!!
You’re telling me that you’re going to replace it with a new one IF I don’t get dropped off your waiting list. Yet you don’t even carry this product anymore!
Here’s a simple solution since you can’t seem to come up with it on your own. You’re pushing the Samsung Galaxy Tab 4 Nook so hard, and there’s only a $20.00 difference in price. Why not just exchange it for the Samsung that actually works???


Clare Abbott October 10, 2014 at 11:01 am

On Sept 19, 2014 I ordered a book from B and N’s marketplace after 4 days I was informed that the seller did not have the book, so why was it still on Barnes and Noble’s site?? I tried to order it through another vender and was told my gift card had been used, I had to call corporate to get that issue straightened out. My second order was made and on Sept 24th was supposedly shipped by Nataraj Books. After 2 weeks I called B and N and they could not give me any info but said to contact Nataraj. I did and asked for the tracking number. He did not give me a tracking number but informed me the book was lost in the mail. RIGHT. Now he’s been paid, BandN has their money and I have no book. I call BandN and inform them of the situation and ask for an immediate refund. Needless to say I did not get one and have been informed to watch for it over the next 2 billing cycles. Bad experience, bad business, poor customer service, I do not recommend this business to anyone.


Lisa October 6, 2014 at 6:13 pm

Barnes and Noble is awful!!! We ordered a book through them, it came damaged. They would not help in any way. They said I had to contact their third party vendor. I did not have any contact information, nor would they give me contact information. This is awful! Will NEVER order through Barnes and Noble again!!!!


Val October 6, 2014 at 1:07 pm

United Front Party – NY
Downing Street
Brooklyn, NY 11238

Barnes and Noble Corporate Office Address
Barnes & Noble, Inc.
122 Fifth Ave
New York, NY 10011

Dear CFO: Michael P. Huseby,

Please accept this letter of complaint on behalf of the ‘United Front Party’. “We are the voices for those who cannot speak. We represent the underrepresented, and we are here to help those that continue to be oppressed.”

We the ‘United Front Party,’ are actively choosing not to continue building your billion dollar corporation. You have continuously shown us that you will not support us Blacks. We have contributed enormously our consumer dollars so that your corporation profits from us, yet we have no support from you within our local communities. This just has to stop!

According to the Equal Employment Opportunity Act of 1972, it is a federal violation to discriminate against someone due to their race, color, religion, sex, national origin, age, disability or genetic information. We, the ‘United Front Party’ are writing to you as advocates on behalf of those that are suffering right now from injustices due to your unlawful hiring practices. We are asking that this be addressed today or “We” will no longer continue buying anything at any of your local stores. We are having a “Blackout National Day” as of this month and we want you to address our concerns, which are as follows: Many of our complaints are in regards to unfair treatment in the workplace, not hiring enough minority workers, unwillingness to accommodate employees, easy layoffs, and lack of promotions or opportunities at “all levels”, to include policy making and purchasing, as well as unequal pay. Creating a hostile or offensive work environment is not only discriminating practices but it is also against the law!

It is our constitutional right to be afforded the opportunity to work at any work establishment which we are highly qualified for and that isn’t privately owned. We are also asking that your corporation addresses the following issues: Lack of black Disney selections and toys, cards, movies, books and games. Also, you have authors that come to speak at your store but very few are black or even a minority. We also would like to understand why you have many white historical figures but choose not to include minority inventors as well on your wall. There were black architects, writers, civil rights leaders, who helped shape our society. We will not continue to support your business if you continue in this manner, because you don’t support and embrace diversity, for we come in many colors!

We understand that you may not be aware of this problem existing, so you may consider this to be your first notice requesting that you make impactful changes within your business practices within the next 120 days.

We are urging you to think about the effects this “Blackout” will have on your company due to economic losses. You have profited enough from our labor and it is only fair that you be compliant, provide us with ways in which you will resolve these issues. We are tired of the injustices our people are facing with corporations like yours.

If we do not receive a response from you, we will continue to boycott and not use your services for our purchasing needs. We will write to congress and the attorney general’s office to ask that they protect our civil rights which has been granted to us since 1964, under title VII.

We will also file a charge of discrimination complaint against your corporation if this continues and will continue to flood your corporate offices with such complaints.

“We are ‘The United Front Party,’ using our intelligence, resources and strength to overcome those who would seek to oppress us.”

The contact information for the United Front Party is 240-855-****.

Best regards,

United Front Party NY


George Banner November 11, 2014 at 10:10 am

What a foolish, racist complaint. You act as if you should be given something simply because you’re not white. Maybe you should consider that when you work for something, you get your just reward.


Rose Lee September 24, 2014 at 3:19 pm

My name is Rose Lee and I am very dissatisfied with your customer service management team. I recently ordered 3 text books from your organization and received only 1 book. These books were ordered for a para-legal class that is now in the middle of the course. I went to my post office and asked where the book was and was told that the book was being sent back to the sender. I spoke to Erica, Gayle and Patricia Plaza and was not satisfied with their response nor their attitude. They all insisted that until the sender received the book back, I could not be compensated and that I needed to contact the third party. I am not understanding that policy, when Barnes and Noble took the money from my account not the third party person. The service req., number is 8009540536. I would like my money reimbursed into my account!!!! Rose Lee


Julie Miller September 19, 2014 at 5:52 pm

Thank you B&N for your wonderful staff, I met today with Karen Skrasek in the TCU B&N in Fort Worth, TX and she was so encouraging. She listened and is making it possible for students to launch a marketing idea to promote women in Ethiopia. She was so interested in the students and their ideas and the story behind the product. She gave great marketing ideas and the three senior students walked away pumped. I sat there and thought, I hope book stores do not close down.Tthere was so much happening in the store, and meetings taking place and people reading real books and studying, I hope we do not lose this precious place of learning. thank you B&N.


Colt Stewart August 29, 2014 at 6:51 pm

Dear Corporate,
I suggest you change your 14 day no returns policy. When you do We may again shop another one of your stores. Otherwise I’m sure you will go the way of Borders Books.
Best of Luck!


Carole Armstrong August 24, 2014 at 3:42 pm

This company’s customer service is ridiculous. I bought my granddaughter a nook color and purchased the extended warranty. ” If anything happens to it just bring it in and we will replace it free of charge no questions asked ” I was told by the Vestal NY employee. When the charge portal went bad and the nook could no longer be charged I returned it to the Vestal NY store expecting a replacement. After very poor customer service at the store, I was told to call the BN Customer Service number. Even though the customer service rep on the phone had all my information on his computer including my serial number he told me that I needed to give him my serial number before he could proceed. I explained that I could not turn the nook on. He and his supervisor then wanted me to take the nook apart to locate the serial number. When I explained that I was not able to take the nook apart they basically said too bad so sad. What good is buying a warranty when you cannot use it ? I will be contacting the corporate office.


lakyshia hubert July 25, 2014 at 5:59 am

My Name Is Lakyshia, I was born in Pahokee Fl & raised in Clewiston Fl. I’m a 25yr old mother of two beautiful boys ages 7 &4 years old! I am a self published author of Poetry of life part one & two! A Children’s book to learn, color, play, and search (Grades k-6th), My Baby Daddy & The Family Drama That Came Along With It, A adult romance (Sex in the strangest places), last but not least: Let’s Help Each Other *Can You Relate to These Stories, and it’s about HIV & Aids, Rape, Depression, Abuse…etc, My goal is to open a center in small communities where we could give the child somewhere to sleep at night until we contact the necessary authorities and parents, then during the day we offer after school tutoring, pick up trash,etc and reward them with field trips. just to show there’s a better way at life then crime. also I’m hoping to start a nonprofit organization to sponsor food. etc Also I’m working on I Thought I Married A Man.


Donna Rogulski July 12, 2014 at 7:29 am

On 7/04/2014 I went to the Barnes&Noble in Easton Pa to return a book and I wanted to exchange it for a CD so the manager in the front said take it to thr CD dept which I did. Tara the employee from the start had a sour look on her face and recognized me from Borders book store that she has worked at. Instantly she started to degrade me saying oh your the one that likes to return without receipts and started to get nastier towards me as she was doing my transaction. She then asked if I had a membership card and I said not on me but I started to give her my phone number to look my number up and she then started to degrade me again so I asked to speak to a store manager because I couldn’t take the abuse anymore especially in front of my autistic son. Manager only gave her a warning in front of me but it made no difference because she continued to argue with me in front of the manager which those two are freinds. My autistic son was extremely upset and refused to look at the dept video because she scared him so much and he wanted to spend his birthday money that day. This employee Tara needs to be fired! Tara worked at Borders in Allentown and she treated me the same way in a abusive manner. Very sad!


Robert A. Mazurek July 1, 2014 at 4:24 pm

To whom it may concern,
I am a self-published author who would like very much to have a book signing with other self-published authors at a Barnes and Noble book store. I have tried in the past and although there was some interest, the book signing never materialized.
It would be a great opportunity for the authors to get some exposure and a chance for Barnes and Noble to bring in new potential customers to the stores themselves.
Thank You,
Robert A. Mazurek


Jane Jeffries June 9, 2014 at 7:26 pm

Not rudeness, arrogance, raw, absolute arrogance seems to permeate the Barnes and Noble store manager training these days. They know better, they must always follow corporate regulations…as long as its convenient……and dismiss any suggestion that might add something to the programming mix of moronic children’s activities or disjointed self-promoters. After all, they ARE store managers…………

I enjoyed hearing one of your managers tell that to a friend of mine just today, that because of her education and training, she was much more in touch with the book market than he could ever be.

I assume she’s right…….I KNOW she believed it………but I’m sure my friend, who is a three time Pulitzer nominee and was too modest to mention it to the brainless was surprised


Mary Z June 4, 2014 at 8:11 pm

Barne and Noble is horrible. Their costumer service is unspeakable and as a company they do not like to take responsibility for the mistakes made on orders. They value their costumers very little and offer no assistance. I hope your stock keeps lowering and you go out of business!


Florianne Mereigh May 29, 2014 at 11:02 pm

I called the store at the Baychester plaza at the Co-Op City site to purchase two text books that I desperately needed. I spoke to a bookseller named Torey – who asked for my credit card number with expiration date and security code. The purchase cost was $196.79. Torey called back after 10 minutes informing me that the Bank denied my credit card. I gave Torey a second credit card from another Bank. Torey WROTE down my second credit cardt information, called me back in ten minutes, and again told me that my credit card was denied. I became very suspicious and called both banks. The bankers told me no transaction was put through for any of the cards, neither was there any problems with any of the cards. I called back and Torey’s manager, George answered the phone and immediately knew about the situation before I spoke to him . I told George and Torey that they lied to me purposefully and they knew that they did not process the purchase, however, they chose to take all of my confidential credit card information. George was very rude, unprofessional, and did not speak the truth. I am making this complaint because in a prior incident, my credit card was blocked for suspicious activity which occurred two days after making a purchase at a Barnes and Noble store. I had to go through the inconvenience of cancelling my cards and now again, I have to cancel both cards for a second time because of my strong suspicion o George the Manager and Torey at the Co-Op city Barnes and Noble. My question, why is Barnes and Noble so crooked? I thought this company was reputable. The public needs to know about this. I am awaiting for an urgent response from you before I take further action.


James Taylor May 20, 2014 at 9:26 pm

The customer service at the Las Cruces Mesilla Valley Mall store was extremely horrible. I’ve been in customer service the majority of my life and these people just do not care. I have never met more rude management ever…


Annoyed May 6, 2014 at 5:46 pm

I have recently been frustrated and disappointed by your customer service at both your “bricks and mortar” store and the on-line store. I had a $25 gift card to use. I purchased 2 books on-line for my son to bring on a trip, paid extra for 2-day shipping, and then didn’t get the books for 7 days. The books arrived AFTER he left for his trip and then one of them was written in Spanish (which I did not order). I went to the local B&N store to return them (as he had to purchase them at another book store, in English, for his trip) and got my money back on another gift card.
Several weeks later, I decided to get a cookbook and a Wimpy Kid book. The store was out of stock on the cookbook I wanted and Wimpy Kid was a pre-order for November 2014. Also to order the cookbook in the store was actually $10 HIGHER than purchasing it online and having it shipped to my house. Whats up with that? So I went home, ordered both books at B&N on-line and then was informed, via e-mail, that I had to wait until November (when Wimpy Kid is released) to get both books. The books were over $25 so I got “free” shipping. This is the consequence….the customer has to have everything shipped together…even though the cookbook is in stock now. I thought this must be a mistake. I sent an e-mail to try to get someone to clarify this “error” but no one ever responded to it . So, several days later, I called on the phone and spoke to someone in customer service. The guy repeated that I had to wait until November as well, OR pay an additional $3.99 for EACH book to have them shipped separately. So, I ended up cancelling my Wimpy Kid pre-order, used that $$ to cover the cost of the cookbook shipping and any remaining funds were re-applied to the f-ing gift card.
I am going to shred the gift card and I plan to NEVER purchase anything from B&N again. What a bunch of red tape! What a waste of time! Your customer service is terrible.Amazon for me from NOW on. If anyone ever gives me another Barnes and Noble gift card I’m going to sell it on Plastic Jungle or some other gift card selling site and get Amazon credit instead.


Tanea Hill April 21, 2014 at 3:32 pm

Hello check out my newly published urban novella called Pajama Stories Volume 1 The Jewelry Shop download it for free on kindle on amazon books or purchase a book at amazon Books or Lulu books


frustrated March 25, 2014 at 3:24 pm

I have been trying to get a gift card activated for a week now. I have called customer service 6 times been on a chat line with 3 people e-mailed corporate and no one has the knowledge on how to activate the stupid card. It should have been activated at the time of purchase. I keep getting the run around no matter who I contact. Everyone points the fingers at someone else. What in the heck is going on with them. They suck!


D. Manou April 25, 2014 at 7:29 pm

You should have a receipt for the gift card you purchased, If you do, then this should be no problem. If you can’t prove you actually purchased and paid for the gift card, then it’s tough to insist that B & N should be responsible for activating the card. The purpose of a receipt is to give you a way to resolve a problem like this. It’s pretty tough to give you the equivalent of the funds you used to pay for the card. Best of luck with this. Dorothy Manou


C lynch February 18, 2014 at 1:09 am

Recently my daughter & I were shopping in your store and were followed around & bullied by your store security to the extreme that my daughter started crying. She is deaf & has other handicaps & so is sensitive to people around her.
I have always enjoyed shopping for books in your stores & generally love the atmosphere of a bookstore over Costco or amazon, but I’m sorry to say you’ve lost my loyalty & money. You know if one person is making this complaint there have to be others who feel the same.


Terrible service January 20, 2014 at 11:53 pm

I called the Barnes and Noble in Temecula today to find out if there was a certain book there. The man answering the phone was rude. I interrupted his day or something. Won’t be going there no matter what they have. Amazon for me.


renee January 14, 2014 at 4:20 pm

Barnes and Noble online customer service sucks!!!!!!!!!! all they do is keep sending out form messages apologizing and promising and it is a week later and they are still asking for the same info. i already supplied several times; nothing has been done and it is their error!! i will never ever order anything from BArnes and Noble again!!!!


Sue December 27, 2013 at 10:04 pm

Barnes & Noble has the poorest excuse for customer service that could POSSIBLY be in existence!!! They are inept at BEST!!! Everytime I place an order, it takes hours of wrangling to even get the order placed, let alone actually get it! They do something wrong EVERY time! After today’s order, I refuse to deal with them anymore! I will buy strictly from! So, Barnes & Noble, your non-existent customer service and inept emplyees has just cost you ANOTHER customer!!!!


Jerome Silverstein December 24, 2013 at 6:17 pm

I have e-mailed Barnes & Noble a number of times regarding a shipment which I have never received. I contacted Laser Ship ( the delivery service) they responded within 2 hours. I have still not heard from Barnes & Noble so I have no idea what the stats of the order is. In getting on your websites I have been made aware that your customer service department is awful, so I realize that I am not being singled out for poor service. I think it is despicable for a company like Barnes & Noble to operate in such a manner. WHEN WILL I GET MY BOOKS?


Katy December 18, 2013 at 3:15 pm

December 18, 2013

For Christmas I decided to purchase gift cards for my niece and nephew on-line. I waited a day to receive my confirmation order via e-mail and realize that there was no way I could track my order. So I decided to call customer service, there response was we do not have one for regular mail service, and at that point what could I do, so I said “thank you, and goodbye.” After week and a half no gift cards yet and I called again, there response was, “we will give you a refund!” Unbelievable, these were Christmas gifts, now what, and they gave no other option. I asked for a confirmation in my email and I was told 24 to 28 hours turnaround, and 1 to 2 billing cycles for my refund. Now I’m livid, but again, what could I do, so I said thank you and goodbye.
Now I call back 3 days later because no email was sent. Went through the same thing again, and promised an email in 13 minutes, and I said “thank you and good bye!” Again, no email, and next day I called, was told the same thing, so now I decide to speak to a supervisor and was told by this supervisor that she will deactivate the original cards and quickly get these cards out priority mail, with tracking, now I was thrilled and said thank you and promised this would be done with an email in two days which was a Friday. Now Tuesday comes and still no email and again I call customer service and ask for this supervisor which I was put on hold for 5 minutes and then given to another supervisor from a different location who had no idea who I was talking about. I will never again shop at this store; there customer service representatives are very difficult to understand, and there promises mean nothing. The worst service!


Gary Bert September 23, 2013 at 4:37 pm

Barnes and Noble has reached the end, Amazon only for me. There web site promises certain items will come with the book but not activate and cannot be activated unless you pay a fee. All my daughters college books came from BN, sorry to say but her graduate work will be through Amazon for books.
If your company purchases from BN please inform of the issues and see if an Amazon account might be a better fit, hit BN where it hurt, in the wallet. Let’s put them out of business.
BTW, their customer service is absolutely the worst excuse for a service center I have seen.


Frustrated September 16, 2013 at 4:46 pm

I have been a loyal customer for many years. I recently placed an order online, but the item is being delivered to my old address, so I contacted your office only to be told that they cannot call UPS and have the package sent to the correct address although the package had not been placed on a truck to be deliver to final destination. I just called customer service again because the UPS representatives keep telling me all Barnes and Noble have to do is contact them. I was on hold for over a hour and a half and never got a chance to speak to anyone. Yes, I held that long because this was something very important that needed to be fixed. Something needs to be changed. This is a small problem that could have easly been fixed with just a phone call.


crap August 25, 2013 at 1:49 pm

I love shopping at your stores no matter how over priced your books are but I might have to rethink my shopping habits after today…. I had the displeasure of HAVING to use your rest room today…. good thing you had good soap because the toilet paper you supply is so cheap I need to scrub my hands after… disgusting….


Laura V.Adling May 20, 2013 at 6:18 pm

I make love making bookmarks and I was wondering if your business would like to sale them in your stores. They are made out of emboriedry thread. Please reply. Thank you Laura V. Adling


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