Avenue Stores Corporate Office - Corporate Office HQ

Avenue Stores Corporate Office

How would you rate your experience with Avenue Stores ?

[Total: 16    Average: 1.8/5]

Avenue Stores Corporate Office Address

Avenue Stores, LLC
365 Passaic StreetSuite 230
Rochelle Park, New Jersey 07662

Contact Avenue Stores

Phone Number: (201) 845-0880
Fax Number:
Website: http://www.avenue.com/
Email: Email Avenue Stores

Avenue Stores Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Avenue Stores Executives

CEO: Elizabeth Williams
CFO: Jim Smith
COO:

Avenue Stores History

The Avenue Stores were founded in 1983, originally under the name Sizes Unlimited. The company operates a chain of clothing stores tailored to the plus size woman.

The company’s focus is on women between the ages of 25 and 55 who wear clothing sizes 14 and up. Growing slowly over the years, the company at one time had 500 locations across the US, but closed approximately 120 low performing stores in 2009. Women’s clothing size 14 and up accounted for $16.2 billion in sales in 2013. Avenue Stores was acquired by Versa in 2012 after Avenue’s parent company, United Retail Group, went bankrupt earlier that same year.

Rumor has it that Versa is considering selling the company, even though the plus sized clothing company is doing well. Corporate office headquarters are now located in Rochelle Park, New Jersey.

Avenue Stores FAQs

Question 1: What is the phone number for Avenue Stores?
Answer 1: The phone number for Avenue Stores is (201) 845-0880.

Question 2: Who is the CEO of Avenue Stores?
Answer 2: The CEO of Avenue Stores is Elizabeth Williams.

Question 3: Who founded Avenue Stores?
Answer 3: Avenue Stores was founded by in .

{ 22 comments… read them below or add one }

Nicole Moran December 17, 2018 at 11:52 am

Order # 04418053. Ordered waaaay back in October, thought it would be more convenient, but it has turned into a nightmare! I ordered clothing online, tried to take back to the store what I did not want to keep. Went to store, was told that they would have to “call in” to get the prices…what???? Then they called and stated that “their system was down” and they couldn’t process the return. Not happy, waste of time and gas. Next week after that, I went again to the store to return the items again. AGAIN was told the system was down when they had to “call in” again. Argh!!! That is absolutely %100 ridiculous! Store said to return it by mail, OK. Then I realized you people wanted to charge me $8.95 to return the clothing. NO! Called again and they sent me a return label. (Also, every time I have called on the phone and asked to speak with a supervisor, I was never connected to one, they just tell the rep what to do. So I sent the clothes back early December and I have heard nothing. I just spoke with a supervisor today and contrary to what the rep stated before I spoke with the supervisor, they did received my return to the warehouse on 12/7/18. The supervisor also stated that the stores do not have to “call in” to do a return, so not sure why the store did this to me twice. The supervisor I spoke with this morning stated that I should receive my refund this week. But WOW what I had to go thru to get this done is outrageous! And I still don’t have my money so I pray I do get the reimbursement this week. Terrible customer service and I will never shop at Avenue again. You have wasted my time, gas, money and a few of my brain cells just trying to return clothing!!! Really?? You really need to address your mail order division. I make many online purchases and sometimes have to return things; NEVER do I have any issues doing that. Only Avenue has made me go down this rabbit hole.

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Alina Bretado December 6, 2018 at 10:16 pm

I need Human Resources to contact me asap! This is getting a little ridiculous now

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Kristina Stephens November 14, 2018 at 2:39 pm

Does anyone at Avenue Corporate even see the consumer posts on here????

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Kristina Stephens November 13, 2018 at 6:53 pm

Re: !Order# 04443176 and Order# 04485621
KS

Kristina Stephens
Tue 11/13/2018 1:43 PM
Sent Items
To:
customerservice@ avenue.com;
Good afternoon! Did anyone even bother to read my email. I know my packages and all of my orders were delivered!! I am NOT disputing that. I am extremely upset you have NOT shipped me the 4 pairs of ugly Christmas sweater earrings I ordered!!! I received all of my Ugly Sweater Pins! However, I have also received 4 ugly Christmas sweater pins which shoykd have been the ugly Christmas Sweater Earrings!!!! I WANT MY 4 PAIRS OF UGLY CHRISTMAS SWEATER EARRINGS!!! THESE ARE CHRISTMAS GIFTS WHICH I AM GIVING ALONG WITH THE MATCHING PINS!!!
I am demanding to speak with a manager!! Thank you,
Kristina Stephens
918-691-XXXX

From: customerservice@ avenue.com
Sent: Tuesday, November 13, 2018 1:02:36 PM
To: kxxxxx@xxxxxx.com
Subject: Re: !Order# 04443176 and Order# 04485621

Dear Kristina,

Thank you for contacting Avenue!

We have reviewed the order #04485621 and we are glad to inform that the package has been shipped.

We have reviewed your information and the tracking number shows that it has been delivered as of November 8th by FedEx. We kindly request you to look at the premises and verify if it was left overlooked. However, the carrier, on occasion, updates information on their website before delivering.

You can find the tracking status and details in the link below:

fedex.com/apps/fedextrack/

Our sincerest apologies for any inconvenience this may have caused you.

If you would like further assistance or have any questions, please feel free to contact our customer service department.

Thank you for choosing Avenue.
We wish you a great day!

Diana,
Avenue Online Customer Service
US and Canada: 1-888-843-2836
International: 1-925-273-6992
6:00 AM-Midnight ET.

To: customerservice@ avenue.com
Cc: customerservice@ avenue.com
From: kxxxxc@xxxx.com
Sent: Nov 08, 2018 at 10:59 AM CST
Subject: !Order# 04443176 and Order# 04485621

Dear Customer Service Dept-

Please see below. I placed two orders with your company.

The first one Order# 04443176 was placed on 10/20/2018. I have received everything from this order EXCEPT FOR THE Ugly Sweater Drop Earrings ( Item# 162703835 / Sku: 16146709 ) I called and spoke with a Customer Service Representative on 11/5 and let them know these earrings were not received. The male CSR told me one of the orders for the earrings were cancelled and the other one would be shipped out that day if not the next day. I was very angry. I DID NOT cancel anything it was on Avenue’s end. He asked me if I wanted to order the paid of ugly sweater earrings again and I said yes and provided him my Avenue Credit Card number.

I placed the 2nd Order# 04485621 on 11/04/2018. Please see the attachments.
I received every item from this order. Yesterday, 11/7/2018 I received the first part of the order. Today I received the 2nd part. Today when I opened up my FedEx package the two white boxes in there have a sticker on them stating they are 10/5 HOL DEER SHIRT PIN. Color: Multi, Product ID# 162703836, PO: 185864, Size: One Size.
One the receipt inside the FedEx package it shows I ordered QTY of 2 Ugly Sweater Drop Earrings @ $6.00 each. Item# 162703835 / SKU: 16146709.

To sum this up, as of today, I have not received any pairs of UGLY SWEATER EARRINGS!!! I feel this is unacceptable. I am one of you loyal customers who has never been late on any of my payments. I would like my earrings. I am missing a QTY of 4 Ugly Sweater Drop Earrings and would like them shipped to me immediately. Both of the customer service respresentatives I have spoken with have told me this is a issue with the wherehouse not having the correct ITEM numbers. I don’t understand this. I am sure that I am not the only one this has or is happening to either. Please make this right. These are Christmas Gifts!!

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Mone Armah November 12, 2018 at 6:50 pm

I was FALSELY accused of stealing boots in the Houston store on 7740 FM 1960 today. I wore my Guess boots into the store and out of the store.

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Paula E Griffith October 9, 2018 at 9:49 pm

This is a letter I just sent to the customer service rep:
Stephanie,

I talked with Jose tonight and am returning the underwear and bra that I didn’t order tomorrow. This is not my problem. I didn’t cause this mess, so I asked him to refund the $180.25 to my account. I should not have to wait for you all to receive this stuff you sent me for you to send me MY order. So…I will just find somewhere else to do business. I think I may have a couple more orders coming, so I will refuse those also. When all the dust settles, I will want the Avenue account I just opened to be closed.

I am very disappointed in Avenue and won’t shop here again. I’ve spent A LOT of money in this store, but it has become unreliable.

Dr. Paula E. Griffith
paulagriffith75@ msn.com
281-229-XXXX

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Nicole Moran December 17, 2018 at 11:56 am

I feel your pain, Paula! I, too, have had a nightmare of a time getting refund for items I have tried to return via the store twice and then through the mail. I will never shop at Avenue again. Hope everything works out for you!

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Aba Williams August 2, 2018 at 2:00 pm

i have had a “less than stellar” experience with Avenue. I have been trying to workout this situation since CHRISTMAS of last year and both AVENUE and COMMENITY have been LESS THAN HELPFUL. In FACT they have been extremely harmful. i have contacted the district manager for my area and others and i have to say that i have been severely disappointed

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Debra Blanco July 21, 2018 at 2:29 am

Hello, I’m writing to you today in hopes of getting help with a purchase I made a few weeks ago and I’m very dissatisfied. I have been a loyal Avenue customer for many years and also a loyal cardmember for over 7 years now. I finally gave in and gave Avenue a try in their bra department. I purchased 4 to go on vacation. First 3 days in the underwire popped out of the bra and begin poking me. I decided right then not to use the others I had purchased. All others are new with the tags. My local Avenue store claims we are not allowed to return or exchange. I’m extremely upset due to the cost of these bras. Please tell me you can help me figure out a reasonable solution. Thank you
HORRIBLE QUALITY IN THEIR BRA DEPARTMENT!!

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Aba Williams August 2, 2018 at 1:11 pm

i have had a “less than stellar” experience with Avenue. I have been trying to workout this situation since CHRISTMAS of last year and both AVENUE and COMMENITY have been LESS THAN HELPFUL. In FACT they have been extremely harmful. i have contacted the district manager for my area and others and i have to say that i have been severely disappointed

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Nicole Moran December 17, 2018 at 11:59 am

I, too, was told at the Avenue store that they had to “call in” to customer service in order to make the return, both times I went to the store, a week apart, they stated that their “system was down” and couldn’t make the return. Ugh. I’m still waiting for my refund despite sending my clothes back 2 weeks ago. NEVER SHOP Avenue again. No way! Too easy to shop with reputable retailers online that make shopping easy, not a nightmare!

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Susan Logrippo July 12, 2018 at 11:13 am

I visited 3 of your Avenue stores between July 10 and 11, to find something to wear to my mom’s funeral, which is to be held tomorrow, July 12, 2018. At the third store, the Medford, Massachusetts store, I found 2 pair or pants and a top, paid for my purchases and was on the way out of the store when I saw another pair or pants that I wanted to try on. The girl let me in the dressing room and said I couldn’t bring the bag into the dressing room and she would leave it at the desk. After I tried on the pants, I went to the register to purchase them and a necklace and I asked the girl where my other bag was and she had no idea what I was talking about. The girl that let me in the dressing room, came to the desk and said she left it at the desk, but it was no where to be found. They then started speaking to each other in Spanish, which I found rude, as I don’t speak that language but I just needed my bag. Anyway, the girl at the desk said very rudely, “there is nothing I can do about it” and I said what do you mean, I paid over $90 and you are telling me you don’t have my purchase and too bad for me??? She then proceeded to call someone from your organization who gave me my money back but I didn’t want the money, I NEED the pants!!! She then looked on her register at purchases that were made after mine and called one customer to see if she took the bag but she never answered and so the clerk said there is nothing more she could do. She never once said let me see if I can find them in another store or tried to order them on line for me. She was rude and without compassion. I called when I got home and asked if she had heard from the other person and she said she had not. I called throughout the day and they never heard from the other customer. My last call, around 6 p.m., I asked for the girl I had been speaking to all day, her name is Jasmine, but the manager answered and told me she knew about the situation so I needed to talk to her. She too was rude and without compassion. She told me the customer never called and I asked her if she would try again, that maybe she doesn’t listen to her voice mail all the time, and maybe she will pick up. Her response to me was “we have called various times and left messages and I am not going to harrass that customer”. I know for a fact they only called her twice so there was no harrassing going on and what about me???? I am a customer too and it was my clothes that got taken!! I asked her again to please call her again in the hopes that she would answer and she said “I will call you back if I hear from her” and then she hung up. I am a LONG time customer and I have NEVER been treated like this in any store. I also asked to talk to the District Manager to see if she would overnight the pants to me and was told she was not available. I am saddened and disgusted with my treatment at your Medford, MA store. At a time when I really needed compassion, I got no help whatsoever. This experience has left me with a bitter taste in my mouth and I truly do not want to shop at your store anymore. I have tried in vain to speak to someone in your customer service department but I was told I can only fill in a complaint and someone might get back to me in 3 to 5 business days. I need help now, not in 3 to 5 days. I am so offended as to how you run your business!!!

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jennifer williams June 6, 2018 at 9:53 am

the pantyhose no longer fit.
I have tried ee to short in seat. and eee come to my neck and are to short in the seat. the back seams are to low on my thighs. I have been buying avenue stocking for 9 years and never had any problems until Nov ,2017.
I know that you changed company of cause of the fit of the stocking please go back to the old company, if not I may have to come back to hanes. I buy 9 pair of stocking each and every month. and I have been complaining for 6 months.
thank you in advance
Jennifer willimas

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Mya Lavender May 31, 2018 at 4:08 pm

I would like to receive a call from human resources so I can make a formal complaint against the store.

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Mya Lavender May 31, 2018 at 4:06 pm

I am a ex-employee at The Avenue and I am being denied my payroll check. I would like to find out how I can file a grievance.

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Judith Williams May 29, 2018 at 7:37 pm

I have never in my life received such bad customer service. I was sent a top that I believe the arms were sewn in backwards. I looked at the return slip and it was almost totally white. Took it to the post office and it was unscanable. I called last Tuesday the day I received it and was told it would be 3-5 business days to get a new return slip. A week has passed and I called today and they said they would send it today. It never came. I called tonight and the supervisor Rod said he would have to order it again and it would take another 3-5 business to submit the request. This is ridiculous! Are you trying to outwait me until it’s too late to return it? I was told there’s no corporate office and that basically I’m screwed. If I don’t get a return slip in the next day, I’m calling Corp and talking to the CEO and I’m writing a scathing review on the internet about this terrible company. I want answers!

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Nicole Moran December 17, 2018 at 12:03 pm

yes! Same here! This company is awful!!! Zero customer service, antiquated policies. Ge t with the program Avenue! It’s almost 2019 and you are still operating in 1983 ways. Ugh.

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Phyllis Wheaton May 11, 2018 at 4:10 pm

Please respond tp me regarding item #22710064 Daysheer panyhose they are no longer true to size. Phyllis Wheaton email pwheaton18@ gmail.com Thank your

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Rose marie martinez April 20, 2018 at 8:12 pm

Avenues has the worst manager at Montebello, Ca. Went there on April 17, 2018. Showed her that a brief had fallen apart on side seam. I asked for for number of customer service. She went to brief area and brough a brief. Asked me if i had a sales receipt. And that my brief was a discounted item. I adked her what was she going to do for me. She contined to say my brief was discounted. Never offered to replace or sell me another one. I asked her was i suppose to keep ever receipt. She said no. Do i have a receipt. It was obvious she was not going to do anything. Called corp offoce. Told me that her district mgr would call me. Here it is Friday. No one has called. Consumers, what do think?

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Janice Millergrant April 14, 2018 at 2:03 pm

I was at the avenue stor San Leandro ca On Monday April 2nd 2018 I fell to the floor on my right side,right shoulder and right hip I went to The doctor April 3rd 2018 because I was in extreme pain I called the Avenue store San Leandro ca and spoke to the store manager and I told her to make a claim she told me that she would make a claim I called Avenue customer service and they told me that the district office would call me no later than the 13th Of April I haven’t heard back from them as of today April 14th 2018 Please Have Them Get in touch with me Please

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Deanna McTier March 22, 2018 at 1:31 pm

Good afternoon I recently visited your store and Maple Heights Ohio I was there with my 2 month old baby and he became very fussy and it was time to nurse him and I wanted to know if I could use one of the empty rooms to breastfeed my child and the manager of the store told me that I couldn’t do it there was no one else in the store there was only myself and somebody at the counter this sounds like discrimination to me

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Andrea Robinson September 25, 2017 at 2:17 pm

To Whom this May concern, my daughter lives in San Diego, can in a beautiful apt complex, 3 bedrooms. The roommate purchased a brand new wood bedframe from Ikea, it was invested with bedbugs. Her parents had to pay 950 to exterminate their apartment. They didn’t realize it was the wood bedframe they came back again, they came out and sprayed, and realized it was the bedframe. The girl through bedframe in garbage. I went on line because I didn’t believe it was true. To my disbelief Ikea has been having a bedbug issue with there brand new wood bedframes for over a year and refused to take responsibility for it. That does not say much for the integrity of your company. This should be looked into and resolved quickly!!

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